HomeMy WebLinkAboutRE_ Flock Support - #03 SB Lemon Ave @ Walnut (77)**DO NOT open unknown links or any attachments without confirming with IS or the sender directly.**
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Hi there,
This is Alicia from the Flock Support Team reaching out to share an update. I have heard back from our team and they have advised that we can arrange a bucket truck which would result
in an additional cost. Unfortunately, it is not possible to have replaceable camera lenses. Please let me know how you would like to proceed.
I have looped in your Customer Success Manager Matthew (cc'd), to assist further with the cost breakdown.
You should hear back soon.
Stay safe,
Alicia
--------------- Original Message ---------------
From: Flock Safety Support [support@flocksafety.com]
Sent: 10/15/2025, 11:59 AM
To: rmclean@diamondbarca.gov
Cc: kdesforges@diamondbarca.gov; matthew.nicholass@flocksafety.com
Subject: RE: Flock Support - #03 SB Lemon Ave @ Walnut
Hi there,
Thank you all for your quick response. Our Field Support wanted your opinion on moving the camera higher on the pole or if a relocation would be best. I have informed them that you are
interested in moving the camera higher.
I am not sure of the cost or if we would provide the bucket truck. I have asked our team your follow up questions and concerns and will update you once I have a response.
Stay safe,
Alicia
--------------- Original Message ---------------
From: Ryan McLean [rmclean@diamondbarca.gov]
Sent: 10/14/2025, 1:01 PM
To: kdesforges@diamondbarca.gov; support@flocksafety.com
Cc: matthew.nicholass@flocksafety.com
Subject: RE: Flock Support - #03 SB Lemon Ave @ Walnut
I would also reiterate the need of an approved replaceable camera lens. The vandalism issues are not unique to Diamond Bar and the cost of replacement will ultimately become too great
to continue replacing at these locations. That will reduce the effectiveness of the program.
Ryan McLean
City of Diamond Bar | Assistant City Manager
t (909) 839-7016 | RMcLean@diamondbarca.gov <mailto:RMcLean@diamondbarca.gov>
From: Ken Desforges <KDesforges@DiamondBarCA.Gov>
Sent: Tuesday, October 14, 2025 1:00 PM
To: Ryan McLean <RMcLean@DiamondBarCA.Gov>; Flock Safety Support <support@flocksafety.com>
Cc: matthew.nicholass@flocksafety.com
Subject: RE: Flock Support - #03 SB Lemon Ave @ Walnut
Alicia
If the bucket truck install higher is their recommendation. I beleive Ryan agrees we should do that.
Was your team suggesting a higher location but does not have the capabilities to mount higher?
If your team is unable to get higher without a bucket truck, we do not have one to offer/loan.
So if your team needs to rent one please advise us of the additional cost.
Replacement has had a high cost so a reasonable rental might be a good investment.
Ken
Sent from my Verizon, Samsung Galaxy smartphone
-------- Original message --------
From: Ryan McLean <RMcLean@DiamondBarCA.Gov>
Date: 10/14/25 12:26 PM (GMT-08:00)
To: Flock Safety Support <support@flocksafety.com>, Ken Desforges <KDesforges@DiamondBarCA.Gov>
Cc: matthew.nicholass@flocksafety.com <mailto:matthew.nicholass@flocksafety.com>
Subject: RE: Flock Support - #03 SB Lemon Ave @ Walnut
Can this location be moved to a higher point using the same model camera? If so, I would like to try that.
Your engineering team is correct that this location is a repeat vandalism target.
Ryan McLean
City of Diamond Bar | Assistant City Manager
t (909) 839-7016 | RMcLean@diamondbarca.gov <mailto:RMcLean@diamondbarca.gov>
From: Flock Safety Support <support@flocksafety.com>
Sent: Tuesday, October 14, 2025 11:21 AM
To: Ken Desforges <KDesforges@DiamondBarCA.Gov>; Ryan McLean <RMcLean@DiamondBarCA.Gov>
Cc: matthew.nicholass@flocksafety.com <mailto:matthew.nicholass@flocksafety.com>
Subject: Flock Support - #03 SB Lemon Ave @ Walnut
**DO NOT open unknown links or any attachments without confirming with IS or the sender directly.**
CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.
Hi there,
This is Alicia from the Flock Support team reaching out regarding camera #03 SB Lemon Ave @ Walnut. Our Engineering team was advised that this camera seems to be the target of serial
vandalism. They would like to know how you would like to proceed with the location of this camera.
Would you consider moving the camera higher up on the pole with a bucket truck or relocating the camera?
Please let me know how you would like to proceed. I look forward to hearing from you.
Stay Safe,
Alicia
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