HomeMy WebLinkAboutRE_ Flock Support - #03 SB Lemon Ave @ WalnutThank you
Ryan McLean
City of Diamond Bar | Assistant City Manager
t (909) 839-7016 | RMcLean@diamondbarca.gov <mailto:RMcLean@diamondbarca.gov>
From: Flock Safety Support <support@flocksafety.com>
Sent: Friday, October 24, 2025 5:14 PM
To: Ryan McLean <RMcLean@DiamondBarCA.Gov>
Cc: Ken Desforges <KDesforges@DiamondBarCA.Gov>; matthew.nicholass@flocksafety.com
Subject: RE: Flock Support - #03 SB Lemon Ave @ Walnut
**DO NOT open unknown links or any attachments without confirming with IS or the sender directly.**
CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.
Hi there,
I am following up on my previous email. I am happy to update you that our Operations team has tentatively scheduled a maintenance for 10/31/2025. If there are any changes, the primary
contacts will receive an automated email with the date.
I apologize for the inconvenience and thank you for your patience.
Stay safe,
Alicia
--------------- Original Message ---------------
From: Ryan McLean [rmclean@diamondbarca.gov]
Sent: 10/21/2025, 12:12 PM
To: support@flocksafety.com
Cc: kdesforges@diamondbarca.gov; matthew.nicholass@flocksafety.com
Subject: RE: Flock Support - #03 SB Lemon Ave @ Walnut
Is there an option to move to another location, and would that save cost? We do not have the funding to continually have to replace these cameras. If moving to another nearby location
is not an option, we will leave pause on replacement.
Ryan McLean
City of Diamond Bar | Assistant City Manager
t (909) 839-7016 | RMcLean@diamondbarca.gov <mailto:RMcLean@diamondbarca.gov>
From: Flock Safety Support <support@flocksafety.com>
Sent: Tuesday, October 21, 2025 8:59 AM
To: Ryan McLean <RMcLean@DiamondBarCA.Gov>
Cc: Ken Desforges <KDesforges@DiamondBarCA.Gov>; matthew.nicholass@flocksafety.com
Subject: RE: Flock Support - #03 SB Lemon Ave @ Walnut
**DO NOT open unknown links or any attachments without confirming with IS or the sender directly.**
CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.
Hi there,
This is Alicia from the Flock Support Team reaching out to share an update. I have heard back from our team and they have advised that we can arrange a bucket truck which would result
in an additional cost. Unfortunately, it is not possible to have replaceable camera lenses. Please let me know how you would like to proceed.
I have looped in your Customer Success Manager Matthew (cc'd), to assist further with the cost breakdown.
You should hear back soon.
Stay safe,
Alicia
--------------- Original Message ---------------
From: Flock Safety Support [support@flocksafety.com]
Sent: 10/15/2025, 11:59 AM
To: rmclean@diamondbarca.gov
Cc: kdesforges@diamondbarca.gov; matthew.nicholass@flocksafety.com
Subject: RE: Flock Support - #03 SB Lemon Ave @ Walnut
Hi there,
Thank you all for your quick response. Our Field Support wanted your opinion on moving the camera higher on the pole or if a relocation would be best. I have informed them that you are
interested in moving the camera higher.
I am not sure of the cost or if we would provide the bucket truck. I have asked our team your follow up questions and concerns and will update you once I have a response.
Stay safe,
Alicia
--------------- Original Message ---------------
From: Ryan McLean [rmclean@diamondbarca.gov]
Sent: 10/14/2025, 1:01 PM
To: kdesforges@diamondbarca.gov; support@flocksafety.com
Cc: matthew.nicholass@flocksafety.com
Subject: RE: Flock Support - #03 SB Lemon Ave @ Walnut
I would also reiterate the need of an approved replaceable camera lens. The vandalism issues are not unique to Diamond Bar and the cost of replacement will ultimately become too great
to continue replacing at these locations. That will reduce the effectiveness of the program.
Ryan McLean
City of Diamond Bar | Assistant City Manager
t (909) 839-7016 | RMcLean@diamondbarca.gov <mailto:RMcLean@diamondbarca.gov>
From: Ken Desforges <KDesforges@DiamondBarCA.Gov>
Sent: Tuesday, October 14, 2025 1:00 PM
To: Ryan McLean <RMcLean@DiamondBarCA.Gov>; Flock Safety Support <support@flocksafety.com>
Cc: matthew.nicholass@flocksafety.com
Subject: RE: Flock Support - #03 SB Lemon Ave @ Walnut
Alicia
If the bucket truck install higher is their recommendation. I beleive Ryan agrees we should do that.
Was your team suggesting a higher location but does not have the capabilities to mount higher?
If your team is unable to get higher without a bucket truck, we do not have one to offer/loan.
So if your team needs to rent one please advise us of the additional cost.
Replacement has had a high cost so a reasonable rental might be a good investment.
Ken
Sent from my Verizon, Samsung Galaxy smartphone
-------- Original message --------
From: Ryan McLean <RMcLean@DiamondBarCA.Gov>
Date: 10/14/25 12:26 PM (GMT-08:00)
To: Flock Safety Support <support@flocksafety.com>, Ken Desforges <KDesforges@DiamondBarCA.Gov>
Cc: matthew.nicholass@flocksafety.com
Subject: RE: Flock Support - #03 SB Lemon Ave @ Walnut
Can this location be moved to a higher point using the same model camera? If so, I would like to try that.
Your engineering team is correct that this location is a repeat vandalism target.
Ryan McLean
City of Diamond Bar | Assistant City Manager
t (909) 839-7016 | RMcLean@diamondbarca.gov <mailto:RMcLean@diamondbarca.gov>
From: Flock Safety Support <support@flocksafety.com>
Sent: Tuesday, October 14, 2025 11:21 AM
To: Ken Desforges <KDesforges@DiamondBarCA.Gov>; Ryan McLean <RMcLean@DiamondBarCA.Gov>
Cc: matthew.nicholass@flocksafety.com
Subject: Flock Support - #03 SB Lemon Ave @ Walnut
**DO NOT open unknown links or any attachments without confirming with IS or the sender directly.**
CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.
Hi there,
This is Alicia from the Flock Support team reaching out regarding camera #03 SB Lemon Ave @ Walnut. Our Engineering team was advised that this camera seems to be the target of serial
vandalism. They would like to know how you would like to proceed with the location of this camera.
Would you consider moving the camera higher up on the pole with a bucket truck or relocating the camera?
Please let me know how you would like to proceed. I look forward to hearing from you.
Stay Safe,
Alicia
Image removed by sender.
thread::6Ox7IWt1KMycncKbrMLWAA4::
To unsubscribe from this group and stop receiving emails from it, send an email to support+unsubscribe@flocksafety.com.
Image removed by sender.
Image removed by sender.
To unsubscribe from this group and stop receiving emails from it, send an email to support+unsubscribe@flocksafety.com.
Image removed by sender.
1,UGUQBpcKrbl-eUXLtGLfINqwlkhs05wl3UHraOsnU4B9qtAEwTHMVTeCZl2BpAxvzGvdJh9uzts5b8pejY1vILStS_nvGd7WesRYv3pSVWd3bFhfrAT0Eg,,&typo=1> to the Deployment Plan the team has created for the
suggested new location. Do you know if this pole is owned by the city? If you prefer to have the camera located somewhere else please let us know.
renditionDownload
Thank you in advance for your response and partnership. Please let me know if you have any questions.
Stay safe,
Nina
Image removed by sender.
thread::DpdyA_ieJNedlTfkCKxq1Q4::
To unsubscribe from this group and stop receiving emails from it, send an email to support+unsubscribe@flocksafety.com.
Image removed by sender.
To unsubscribe from this group and stop receiving emails from it, send an email to support+unsubscribe@flocksafety.com.
Image removed by sender.
Image removed by sender.
forges@diamondbarca.gov; support@flocksafety.com
Subject: RE: Flock Safety | Camera: #41 EB Golden Springs @ Grand
Good afternoon Nina,
I do not believe the City owns this pole, nor the others in the vicinity. Is there a way to place on another side of the signalized intersection where it was originally placed?
Ryan McLean
City of Diamond Bar | Assistant City Manager
t (909) 839-7016 | RMcLean@diamondbarca.gov <mailto:RMcLean@diamondbarca.gov>
From: Flock Safety Support <support@flocksafety.com>
Sent: Wednesday, September 4, 2024 1:58 PM
To: Ken Desforges <KDesforges@DiamondBarCA.Gov>; Ryan McLean <RMcLean@DiamondBarCA.Gov>
Subject: Flock Safety | Camera: #41 EB Golden Springs @ Grand
CAUTION: This message originated outside of our City of Diamond Bar network.
CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.
Hi there,
Nina here from Flock Safety Customer Support. Our Deployment Strategy Team has informed me that location #41 is not receiving sufficient solar energy, resulting in suboptimal performance.
We recommend relocating the equipment from this location. This relocation would be free of charge (normally, a $350-$750 fee).
Here is a link <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fplanner.flocksafety.com%2fpublic%2f9f655a22-1d37-4475-96ee-9591026d6f7b%3fcat%3d2c928078c78f&c=E,1,UGUQBpcKrbl-eUXLtGLfINqwlkhs05wl
3UHraOsnU4B9qtAEwTHMVTeCZl2BpAxvzGvdJh9uzts5b8pejY1vILStS_nvGd7WesRYv3pSVWd3bFhfrAT0Eg,,&typo=1> to the Deployment Plan the team has created for the suggested new location. Do you know
if this pole is owned by the city? If you prefer to have the camera located somewhere else please let us know.
renditionDownload
Thank you in advance for your response and partnership. Please let me know if you have any questions.
Stay safe,
Nina
Image removed by sender.
thread::DpdyA_ieJNedlTfkCKxq1Q4::
To unsubscribe from this group and stop receiving emails from it, send an email to support+unsubscribe@flocksafety.com.
Image removed by sender.
To unsubscribe from this group and stop receiving emails from it, send an email to support+unsubscribe@flocksafety.com.
Image removed by sender.
Image removed by sender.
To unsubscribe from this group and stop receiving emails from it, send an email to support+unsubscribe@flocksafety.com.
Image removed by sender.
퐪ꙫ眠㊔㡁⠂⤥䮗띆촫솦旍ࠃ菃ʷ㚱丞亙䣦郥骤ጴꔄ踊⇣莄ӣꦖ阷슐罧胿돜룠⢒衎퓣祎億蘅鉸�℠⌓䥉浣ﷵ솑⨋⸛斔ﲔ�㠸ର昣᧓ᩡᶡ儻䖳ﹸ췐閍璅븅䔷䳈蔡⩩処驈辮䣫ᤲ䳏鈳噤⊒己⼟酰၂㇇齙闆㙟와ᱱ왃몇皌谾夬։ⵒ剉圜䤕䆍鯠㴎ᜌ婟歈펜搶姉騐ފ拨鹺뎧엦Ꮂꝩ駃ឝꍩ䷻㍣똍뉆碼걟䷾⧳쒥溕鍁䋻钮䭟ﲖ㎢䝃噒卲㚤ۆ壃⭐吰⌘考㑹쬣᱒䗏䕉䍦ꓛ㡔⧒ᩩꦛ캽ஷ軚⦱ꡌⵊ�꺸≩楲횸뼋깊盥殕펴㚉ﳚ딴᳒폳鹺❣晲꼊䤜
蜒⳨葝熣腜駧퀆ᗵ䛵譒축阵㟗幘ꋝ姕呫巫室⡁〇桚朰棏Ꙩ䦋↜왑감夅ኜ♻娥震蹸ࠇ◺䄖助硬윜씵얒�땱朹沭ࠠ눼㈴偆↝殕㞩휂㑕햫宂䚟錡蓉㔨竓臃遷䇒皤楞锶멖ᦕ通Ωڌ穣Ηアᒦ�応께а麸᭯듻䯰㳘⬧쫭貱賆ꖝ乬닿魯銼ὼ梍ꤐ썹쌋胾븅⇫搅⽂籪綝턏蔪슋ত䨻㔡숸訥袣潑鳲꣱ᾏ娨᛭竊䀍趠㋡㆛뙡긣ćॊ烂�Ⓣ纵䌯覘좢菤䊄⇲듭鳜蓉踴峱脗歉푮吚ᖪ鴲騱䆌⨨諥旵妷普廿歃妟ᜲ돃䛈Ɒ�洴梂㜾߹낙⡛陁홤ꎳ
�邫縩灟筭溍ηＯ�萫傟喭�ꀽ⥜鬳搦琉翳蟾魴粫헻樫◥랶莯暄鍭﮿忛첑鐧섂랃狯컧밻뜎滯ఆ幜醞㗌瘺�镏銒晀ਇ㘺亲ᦑِ曒즗僅洏ࠀ䩙䚖퇄쁬�ܹ䝻碼쎲鯾ꉋ䂩ኊ征㥃㖮頔崆鉧꿀뚱赶྇迃瞭퇯⹝깓豦杧䝈贒尲逝⇌㦙∸叆熒왯ၬᨳЮ⽇ณ楞鹶梟폦焹႒巍ᓈ�胅뽧혜ങᦜᱮ◙朧☣ᓃዢﬧ䳧旻ﲥ忝嫝릧办祮ለ밞魽煳씶撩畸틁警ᆈ滗玭癱況匒뜭霨渜�鹤呆逺ᆆ婮騥磖ꞈ�홰䜮㶧泓늭ힷ᯾쮚欎毛
ߴك᎗縚틀镲࿀쇹睇箹襳佈픨咺NJﯻｗ鿫泒泺彟�㊮މ�⹍瀇珙綻ฎ呻ዝ蜗ꑧ왡쟳壏�楤욣ꞓ籇诹鈽챉�賰ୌ粞칵仞瞟篟ྗ灿讏揋빞왼鎀蓣槁ے��浒瑨劔瞫皩鲪忶ﱸ珋剄ṣᦎ祉乸㔝쑿俗牞㙺퉧䥳᧻�都ᚊ统ᩍ釔쁁�罨쇊㇋ﭿ⾳욉쾒謹꾚��ᾦ뒤㖖즃�㋼鰦됅轎ᠯﮏꙌ汧湮ﺡ㿹骟蘩ስ化쬺햃Ϙ䳅ᵎ緲ࢿ쩉岠ᑉ蒆鍳ćᗱ骣分ﾫ뉎䓔彣纙뭪쮾竬눬빨蔭끘㎦쫋틎櫌팯탢洄拃圌ꍚ�愱넘棡椧噢�䤨劥�ᙬ츓牜
䮒葶忈욫찏粪옞晌눳댬书�䋒蔐昴鴺슛⭃뼂၌⡔䶗蓨埯㑨㒺쭛견뉬綵춋鯍汬杞浵떋䷕ퟖ坴婘ꕚ姝펦ꅝ廝톢卨㞯輘ᰧᴞ覠喩뙰俺륇쿆룠伖ɦ⪨삕噌ఓ彻䣇夅傚钩㙐幒ꬪ钍꒬葜鐐샼暘ꔙ끲饞忲鵅䨹岡뼗㙔䗏縇㪑챪ᦰ㊎꽓䴴싑桎邡샂뤔負鹸犋ꐝ㣐톮櫓㢛侙閫걲�椔顨柏㨦杜熅㥔䖮舠限沥錃Ꮠ㫐ꤵ뺘ᑇࢅ畩쫖ﾰ㚕丏骝㧂ⴧ鸹ᓹ흜痐ꍲ馩��ꉪ뒱┟䲯鷏몇躸ṩෳ⹔즭욋Ꟊ쉹ю洳澍柦ꎌ悤䆍䯾魉郭䟃虄൲⏭鍉㩅頲庂ﭨ䠹嚭ਫ
楼ٿ⣥⣂䤲튿堘ャ釁깭묵썍㢣撱Ғ㗗啦⒥Ɪ䯰긞�궬낭몴�⛶꣗嚷锩砺ᕮʥ蹐롫秖攃ᵩ匂컜㇃➧䲇̆䳧͆덦茱ׁ�케ॱ唨쳋掦錦䄩♐㒊ꉉ霨哫䵫閪�ꐺⅡ쪃䒹泏륁ꕌㅞ轿�褌ᵲ㓈�䩝䮞캜댩铉Ṩ㖋孯秱漡Ꟊ욳毜⓱ᢍ،鶜聜钐䅋賑쵣秋⨑삥ᓱ枎Ỽቑ抓뿌ੂ昔染ꧪ愌쮄敊ʟ黷陏ಳ荬蒭岠優钮㸹戾餺굒୕볶㘔輦쩬㱤胠丳忩ぞ鎈帱ᅉ糔ⴚᱲꄗ퓳첵龚ⶵ儤ቌ⒆䡡༴ꉉ㒄☵酵ङꚸ䦁鈓∸掋㢒贤�韧ힹﳲ
섓㉤踡䩣恁杤唬옑嫥㏃鴶㼹铯㟊ବ鿹℁댨唭薌䅭좱灏䂕ꙛ陿䗄嘳ኄ뱢䤮籗풻疪ওᒠ奴⫞輗瓉췈ᮻ।워愱⪪鸯퀜⹙�縯鑍㙶ﹸ蓸켧⎾ꛍꭔ鼮됇ᯚ溸덀拙獣䞃㳯퇤箣陴蘝䎳אַ蘽ㇽ㍈荥挠Ⲳ吆砱姐늊鏡阆媐ꯓ悁≤⌥譂㒈ऋৃ垀㬻缼쎺컮茩䄄�䚺ᓲᨧᔡ垞冦췮簇짺ﲧ蟰珯莆䟧溸ꈴ뗡鴙㥍跚忩꒤㋓硂蟴쳟貙୮扄ꢆ暮鿒勡❆憒鋿ꂔ郪ㆄ鱙蔡葏飨ಇↇࡡዯ탇畚鑱鴦瘋庞릕睾䆛髼뎋쐡嘥횖꣏ȶ鈁儤流ᇩ
ꞗ옽猗�톧뉪淪很㻯쩰ꂔ욲潙祲됷旛邤��飹궕ﴎ헥弆唹쐤떚㮍常枝鿏彐㡢羡졼䫪䪇免鑯壙曝鼁弍ﭽꐣ킛幙畢ୣ栯벲춲杲䚉뗦⤗鑊Ἱ첄ӓ䣭��⧆⡥랭ꀾ꽞떰䪱䊚릻ﷂ湷�鯕布瑱挰罷䲟野悎死窉鵹�蓾母᧗鏸㻏隣�ｻ꼖鸯⣓ꦕ⺦垷㟂몔깕�뷠괟䬠棧돭玿컁ᎋຎ頮胍䲬맠툸䤣쑧칢藉鳍彧犞⛸逢粫쇼柑Ͽ⡈ی品莙