HomeMy WebLinkAboutRE_ Vandalized camera_ #03 SB Lemon Ave @ Walnut (141)Good afternoon Nina,
Yes, I received. Please proceed. We may have to revisit future replacements if we keep having issues with vandalism. Thank you for informing me first.
Ryan McLean
City of Diamond Bar | Assistant City Manager
t (909) 839-7016 | RMcLean@diamondbarca.gov <mailto:RMcLean@diamondbarca.gov>
From: Flock Safety Support <support@flocksafety.com>
Sent: Monday, July 1, 2024 5:01 PM
To: Ryan McLean <RMcLean@DiamondBarCA.Gov>
Subject: RE: Vandalized camera: #03 SB Lemon Ave @ Walnut
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Hi there,
I hope you're doing well.
Just touching base to see if you had a chance to review my previous email about the damaged camera. I wanted to ensure we made contact before sending out an invoice.
Stay safe,
Nina
--------------- Original Message ---------------
From: Flock Safety Support [support@flocksafety.com]
Sent: 6/26/2024, 2:31 PM
To: rmclean@diamondbarca.gov
Subject: Vandalized camera: #03 SB Lemon Ave @ Walnut
Hi there,
Nina here from Flock Safety Customer Support. While responding to an alarm for camera #03 SB Lemon Ave @ Walnut, the technician noticed that the location experienced third-party damage
as the camera was spray painted (see attachments). We went ahead and replaced the camera to ensure the location was functioning properly as soon as possible.
Due to the physical damage, we will be sending an invoice in conjunction with our reinstall fee schedule <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.flocksafety.com%2freinstall-fee-sched
ule&c=E,1,nrQ3L0KpMPLqbmg5AWwQQXrTv0FY9U1rvSE9RLAVUJW80fUxjGVIEZ0M8aIBvKEr6QuegqFae3VyvLkBlBjD4fzLpLjp9le9qi5W2bOrwRsGnkaO6wkEjIMw-zu1&typo=1> . This invoice ($800) will be emailed to
you (rmclean@diamondbarca.gov) soon. For additional information, please see Section 8.2 of our Terms and Conditions <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.flocksafety.com%2fterms-a
nd-conditions&c=E,1,7mvsAkn799Y103H-nwI6BTwlCt5UJMMrtEMqqXYgJSWxieN8MAfMqCPsdGxn4-ICPiPFE_hFHd1uTcZrvPyB5gpq5_A4GuKvremeRNWrGPdRa1bd3fGgsZHl&typo=1> .
Thank you for your partnership, and we apologize for the inconvenience here. We look forward to your organization seeing continued success with your Flock technology. Please let me know
when you receive this message.
Stay safe,
Nina
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