HomeMy WebLinkAboutRE_ Vandalized camera_ #03 SB Lemon Ave @ Walnut (120)Does Flock have anything in the pipeline that can address vandalism? This is the third time this camera has been been hit. Is there a film or lens cover that can be purchased?
Ryan McLean
City of Diamond Bar | Assistant City Manager
t (909) 839-7016 | RMcLean@diamondbarca.gov <mailto:RMcLean@diamondbarca.gov>
From: Flock Safety Support <support@flocksafety.com>
Sent: Tuesday, January 28, 2025 1:53 PM
To: Ken Desforges <KDesforges@DiamondBarCA.Gov>; Ryan McLean <RMcLean@DiamondBarCA.Gov>
Subject: Vandalized camera: #03 SB Lemon Ave @ Walnut
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Hi there,
Nina here from Flock Safety Customer Support. While responding to an alarm for camera #03 SB Lemon Ave @ Walnut, the technician noticed that the location experienced third-party damage
as the lens was spray painted again (see attachments). We will need to replace the camera to ensure the location is functioning properly as soon as possible.
Due to the physical damage, we will be sending an invoice in conjunction with our reinstall fee schedule <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.flocksafety.com%2freinstall-fee-sched
ule&c=E,1,iWanG65SpwQrwTgG0fhqu7d1GSyuLzIa0qBDuC2OXCvzQTMvZeFoczdiohfPDV2I2uTQF4ThR0748wlDVxtquOmr0B6dXQAl5Law3Gs9V_m448RcfrAzUgqQDqQ,&typo=1> . This invoice ($800) will be emailed to
rmclean@diamondbarca.gov upon reinstallation. For additional information, please see Section 8.2 of our Terms and Conditions <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.flocksafety.com%
2fterms-and-conditions&c=E,1,oogXikXKS2qsf-6XHGDCWkJF8oCzpfw1JvJhcVRsjaXS7e9M0KOIQ4E9M_9gblq6-OTd-AtCdIlPXyPETHDAF49nW5JEZ-KO0_WLkTOkjTEIAFfn&typo=1> .
Thank you for your partnership, and we apologize for the inconvenience here. We look forward to your organization seeing continued success with your Flock technology. Please let me know
when you receive this message.
Stay safe,
Nina