HomeMy WebLinkAboutTraffic and Transporation Commission - Amy MaoEMPLOYMENT APPLICATION
CITY OF DIAMOND BAR
21810 Copley Drive
Diamond Bar, California 91765
909-839-7000
http://diamondbarca.gov
Mao, Amy
2025-0001 CITY COMMISSIONER
Received: 1/22/25 10:30
AM
For Official Use Only:
QUAL:_________
DNQ:__________
Experience
Training
Other:______
PERSONAL INFORMATION
POSITION TITLE:
CITY COMMISSIONER
EXAM ID#:
2025-0001
NAME:(Last, First, Middle)
Mao, Amy
SOCIAL SECURITY NUMBER:
N/A
ADDRESS:(Street, City, State/Province, Zip/Postal Code)
EMAIL ADDRESS:
losangeles1991ca@gmail.com
HOME PHONE:
:
Yes No
DRIVER'S LICENSE:
State:CA Number:
LEGAL RIGHT TO WORK IN THE UNITED STATES?
Yes No
What is your highest level of education?
Master's Degree
PREFERENCES
ARE YOU WILLING TO RELOCATE?
Yes No Maybe
WHAT TYPE OF JOB ARE YOU LOOKING FOR?
Regular
TYPES OF WORK YOU WILL ACCEPT:
Part Time
SHIFTS YOU WILL ACCEPT:
Day,Evening,Night,Rotating,Weekends
OBJECTIVE:
To serve as a Diamond Bar City Commissioner, leveraging my experience in community leadership and problem-solving to foster
collaboration, address local challenges, and contribute to the betterment of our city. I am committed to ensuring transparent governance,
enhancing public safety, and promoting a thriving, inclusive community that benefits all residents.
EDUCATION
DATES:SCHOOL NAME:
Keller Graduate School of Management
LOCATION:(City, State/Province)
Long Beach , California
DID YOU GRADUATE?
Yes No
DEGREE RECEIVED:
Master's
MAJOR:
Master of Business Administration
DATES:SCHOOL NAME:
Shanghai University
LOCATION:(City, State/Province)
Shanghai , International
DID YOU GRADUATE?
Yes No
DEGREE RECEIVED:
Bachelor's
MAJOR:
Economics
WORK EXPERIENCE
DATES:
From: 4/2022 To: Present
EMPLOYER:
AT&T
POSITION TITLE:
Lead Billing Operations Analyst
ADDRESS:(Street, City, State/Province, Zip/Postal Code)
PHONE NUMBER:
WEEK:
40
DUTIES:
* Manage daily bill messaging operational activities, analyze requests from business owners, provide guidance as needed, configure bill
messages, logic statement, target criteria, test and audit messaging campaigns, troubleshoot issues and follow through to resolution.
* Develop solutions to billing issues and works with system design to implement new features, then test new features.
* Perform billing operations functions including general billing operations, policy compliances, systems, methods, procedures, contract
implementation, SOX compliance, risk management etc.
* Specialized in Telegence, Enabler billing systems, lead process improvement efforts to improve effectiveness, accuracy and delivery of
billing information and perform audit.
Amy Mao Person ID: 61083311 Received: 1/22/25 10:30 AM
REASON FOR LEAVING:
N/A
DATES:
From: 10/2013 To: 4/2022
EMPLOYER:
AT&T
POSITION TITLE:
Senior Budget Analyst
ADDRESS:(Street, City, State/Province, Zip/Postal Code)
Anaheim, California
HOURS PER WEEK:
40
DUTIES:
Construction & Engineering, - -------
* Works directly with RAN to manage annual $200 to $360 million Capital allocation and month to month update for C&E department in the
So Cal region.
* Manage and tracking market level finance metrics, closeout & POs to ensure Regional Financial Commitments are met in both Capital and
Expense monthly, quarterly, annually, and SOX compliance requirements
* Lead project/construction managers to identify factors involved in financial planning, forecast, closeout, and monitor vendor tasks to
ensure management communication
* Provide daily, monthly, quarterly, and annual budget analysis report, present to senior leadership and discuss in the meeting for
recommendations
* Work closely with vendors to ensure PO quotes and revisions are accurate and maintain as a liaison between supply chain and vendor for
new POs creation or revisions
* Generate and analyze data to reconcile and cleanup outstanding POs for accurate future budget forecast and project closed in timely
manner
* Manage SAQ, CON, INT or OPT vendors with their PO life cycle management. Strategize reviews with major vendors like Ericsson,
Bechtel, SCE etc
DATES:
From: 2/2006 To: 9/2013
EMPLOYER:
AT&T
POSITION TITLE:
Senior Revenue Assurance Analyst
ADDRESS:(Street, City, State/Province, Zip/Postal Code)
Cerritos, California
HOURS PER WEEK:
40
DUTIES:
* Identify risks and implement controls to correct operational and financial impacts relating to the various auditing and validation
processes. Facilitate risk reviews and provide inputs as SME for seven area risk assessment
* Research/resolve escalated billing issues in a timely manner and update proper billing systems to eliminate customer or financial impacts
to the company
* Develop efficiency methodologies to perform essential maintenance or audit tasks and develop process documentations. Performed routine
billing impact audits to identify discrepancies among various billing systems.
* Participate and collaborate in various merge acquisitions, conversion project as a subject matter expert in defining map coverage footprint
by SID & NPANXX
* Leads cross functional team like IT, Marketing, Roaming and/or other organizations to resolve billing issues or validate audit results
* Perform price plan soc validations to ensure new offers are implemented accurately
* Provide guidance developing team members technical skills like MS Excel, Access or SQL+ .
DATES:
From: 6/2000 To: 1/2006
EMPLOYER:
AT&T
POSITION TITLE:
Customer Care
ADDRESS:(Street, City, State/Province, Zip/Postal Code)
Anaheim Hills, California
HOURS PER WEEK:
40
DUTIES:
La Palma Ave., Anaheim Hills, CA 92807
Operations Analyst - -------
* Maintain employee, call center, and special project data reports which are communicated to management staff on a weekly, monthly,
and as needed basis
* Assist with the development, analysis and recommendation of appropriate staffing plans identifying optimal work schedules and
improvement to staff levels, skill groups and capacity plans
* Compile data analysis for reporting on FTE, forecast accuracy, service level attainment, schedule adherence, agent time utilization, and
occupancy, etc
* Monitor and analyze intraday call arrival patterns to assure service level goals and manage changes as needed to call routing and skill
groups
* Monitor enterprise service level performance and provide feedback to regional managers
* Assist with building staffing strategies that account for growth, seasonal variations, special events affecting client's volumes and other
cyclical patterns
* Analyze call center measurements and processes for the purpose of identifying business process reengineering opportunities to ensure
efficient utilization of resources and technology
* Responsible for effectively communicating the development and documentation of workflow processes that drive internal and external
contact center operations
* Co-facilitate the implementation, engineering, and integration of call center technologies to ensure seamless, efficient, and effective
customer contact
CERTIFICATES AND LICENSES
Nothing Entered For This Section
Skills
Nothing Entered For This Section
Amy Mao Person ID: 61083311 Received: 1/22/25 10:30 AM
ADDITIONAL INFORMATION
Nothing Entered For This Section
REFERENCES
REFERENCE TYPE:
Personal
NAME:
Heakyung Kim
POSITION:
ADDRESS:(Street, City, State/Province, Zip/Postal Code)
EMAIL ADDRESS:PHONE NUMBER:
Amy Mao Person ID: 61083311 Received: 1/22/25 10:30 AM
Agency-Wide Questions
1. How did you learn about this employment opportunity?
City Employee, City Website
2. Do you have any relatives working for the City of Diamond Bar?
No
3. If yes, please provide your relative's name, department and relationship to you.
4. Have you ever worked for the City of Diamond Bar?
No
5. Are you, or have you ever been, a member of the California Public Employees' Retirement System (CalPERS)?
No
Amy Mao Person ID: 61083311 Received: 1/22/25 10:30 AM
Job Specific Supplemental Questions
1.City Commission meetings are typically in the evenings on Tuesday or Thursday at 6:30pm, one to two times per month.
Are there any evenings during the week that you are unavailable? If so, which days?
I have a quarterly HOA board meeting scheduled during the second Tuesday of the month in January, April, July and October; other
than that, I am available
2. Which City Commission are you interested in serving?
All of the above
3. Why are you interested in being a Commissioner for the City of Diamond Bar?
I am interested in becoming a City of Diamond Bar commissioner because I am passionate about contributing to the growth and
wellbeing of our community. As a long term resident and an HOA board member, I have firsthand experience addressing local issues,
collaborating with stakeholders, and finding practical solutions that benefit our neighborhood.
I believe serving as a commissioner provides an opportunity to have a broader impact, working to enhance public services, improve
community safety, and ensure that residents' voices are heard. My goal is to help shape policies and initiatives that make Diamond
Bar an even better place to live, work and thrive.
4. What makes you uniquely qualified to serve on a City Commission?
My ability to bridge communication gaps in a diverse community like Diamond Bar. Being fluent in both Chinese and English allows
me to effectively connect with and represent a wide range of residents, ensuring their concerns and ideas are communicated clearly.
Additionally, my 25 years of experience at AT&T have equipped me with valuable skills in collaboration, regulatory compliance, and
problem-solving, all of which are essential for serving on a commission. My role as the president of our HOA has further deepened my
understanding of our community.
I am passionate about serving the community and believe my skills, experiences, and dedication make me well-suited to contribute
meaningfully to the city of Diamond Bar.
5.What additional information would you like to share with the City Council about your qualifications for the City
Commissioner position?
As a first-generation immigrant, I deeply understand the value of hard work, perseverance, and the opportunities this country offers.
Being a proud American has inspired me to give back to the community that has given me so much.
It would be an honor to work for the city of Diamond Bar under City Council's leadership. My journey has given me a unique
perspective, and I am committed to serving with integrity, collaboration, and a strong sense of civic responsibility.
The following terms were accepted by the applicant upon submitting the online application:
By clicking on the 'Accept' button, I hereby certify that every statement I have made in this employment application is true, complete and
correct to the best of my knowledge. I understand that statements made on this employment application are subject to verification and that
any false, incomplete or omission of material facts may be grounds to deny City employment or for disciplinary action including and up to
termination after employment. I understand that I may be required to verify any and all information given on this application. I understand
that this completed employment application is the property of City of Diamond Bar and will not be returned. I understand that I must update
my employment application with any changes to my name, address, email or phone number. I understand that I will have to produce
documentation verifying identity and employment eligibility in the U.S. following a conditional offer of employment. I understand that this
application does not constitute an expressed or implied contract.
This application was submitted by Amy Mao on 1/22/25 10:30 AM
Amy Mao Person ID: 61083311 Received: 1/22/25 10:30 AM