HomeMy WebLinkAboutRe_ Camera at Brea Canyon Cutoff and Fallow Field_ s_w corner (95)**DO NOT open unknown links or any attachments without confirming with IS or the sender directly.**
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Hello Mr. McLean,
I'm sorry to hear that you've had to deal with these vandalism issues. It sounds like we probably need to change this camera to a Flock Safety Long Range LPR <https://linkprotect.cudasvc.com/url?a=h
ttps%3a%2f%2fcontent.flocksafety.com%2fi%2fuSCeFupJoFRUjJ___dPLUSSIGNVAPLUSSIGNa3yoeW94jKpiPLUSSIGNyjNWT2yvEks7CFubl26C___2PmbWldADyQJqKWs4JE1___8___NRHu5ZKhxvzVsvaLFq1zW2vfu9md33mwolfmzKhUxo5Ws0YAEo
g&c=E,1,q62IjJ8loUnOGVMhjktXzSUdaan1yw4u_FA8GaIzxaIgl60N2gzmjXw8dec8EeJnMs9xNxnj5EOrrWezyMiLJkaSvId29nhsuRwqUU6umUCdZAPYog,,&typo=1> to get it relocated to higher ground.
The Long Range cameras are $5,000 per year and the camera relocation <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.flocksafety.com%2freinstall-fee-schedule&c=E,1,c9nibRdZ6Bys9MJnarpLRGA7bM
eVPbZvoqkQWbfkm6b5h9dbDbJC09XUvGQRAOVWG7OTMHmEDxrswQ4ZHJxKWpexxpnB1ho6dn-ZghXbBA,,&typo=1> fee is $350. Please let me know if you'd like to move forward with this camera change and if
so, I'll provide an amendment to the current agreement.
Thank you,
Louis
On Tue, Sep 30, 2025 at 9:47 AM Matthew Nicholass <matthew.nicholass@flocksafety.com> wrote:
Mr. McLean,
Thank you for the great idea of offering a lens cover for the LPR cameras. I shared your request with our development team. As for the cost of the new camera, I will loop in @Louis
Wershaw <mailto:louis.wershaw@flocksafety.com> who should be able to provide you with the price.
Respectfully,
Matt
On Tue, Sep 30, 2025 at 8:56 AM Ryan McLean <RMcLean@diamondbarca.gov> wrote:
How much is the alternative camera? It would really be in the best interest to develop a replaceable cover for the camera lenses. This is happening all over the place.
Ryan McLean
City of Diamond Bar | Assistant City Manager
t (909) 839-7016 | RMcLean@diamondbarca.gov <mailto:RMcLean@diamondbarca.gov>
From: Flock Safety Support <support@flocksafety.com>
Sent: Monday, September 29, 2025 10:39 AM
To: Ryan McLean <RMcLean@DiamondBarCA.Gov>
Cc: Ken Desforges <KDesforges@DiamondBarCA.Gov>; matthew.nicholass@flocksafety.com <mailto:matthew.nicholass@flocksafety.com>
Subject: RE: Camera at Brea Canyon Cutoff and Fallow Field, s/w corner
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Good morning,
I have an update for you regarding camera location #38 SB Brea Canyon Cut Off @ Diamond Canyon. We had a technician on site to replace this camera on 9/22. After just a few days, it
appears that this camera was vandalized again. The last images captured are dated 9/26, and the lens appears to be blacked out (screenshot attached), which is consistent with the previous
incidents of vandalism.
Based on the history of work orders, it looks like this camera was replaced on 7/9/25, 8/19/25, and most recently on 9/22/25. Each time, we documented that the lens was covered with
black paint. During the 8/19 replacement, our technician installed the equipment above the horizontal beam on the pole, but that did not prevent the next bout of vandalism that occurred
between 9/22 and 9/26.
Next Steps:
Since we are coming up on a potential 4th replacement in less than 3 months at the Brea Canyon Cut Off @ Diamond Canyon location, I have a couple of ideas:
* We could look at relocating this equipment to a nearby area.
* Another option we have seen success with when it comes to avoiding vandalism is to upgrade from a standard LPR to a Long Range LPR.
* Standard LPRs need to be mounted ~12-16 feet off the ground for best performance.
* Mounting above the horizontal arm on a traffic pole is very close to the maximum recommended height
* A Long Range LPR could be installed at or near the top of that traffic pole, which would make the equipment much harder to tamper with.
I'm sorry for the bad news, but I did want to present these options for your consideration. I have also included your CSM, Matthew Nicholass, on this email thread so he is aware of
the ongoing vandalism to camera #38. Please let me know if either of these options interests you, and we can proceed accordingly.
Thank you,
Zack
--------------- Original Message ---------------
From: Flock Safety Support [support@flocksafety.com]
Sent: 9/12/2025, 10:46 AM
To: rmclean@diamondbarca.gov
Cc: kdesforges@diamondbarca.gov
Subject: RE: Camera at Brea Canyon Cutoff and Fallow Field, s/w corner
You're welcome! I will be in touch with more updates soon. I hope you have a great weekend.
Thank you,
Zack
--------------- Original Message ---------------
From: Ryan McLean [rmclean@diamondbarca.gov]
Sent: 9/11/2025, 2:54 PM
To: support@flocksafety.com
Cc: kdesforges@diamondbarca.gov
Subject: RE: Camera at Brea Canyon Cutoff and Fallow Field, s/w corner
Thank you for your consideration and for the waiver of the replacement fee. That is much appreciated.
Ryan McLean
City of Diamond Bar | Assistant City Manager
t (909) 839-7016 | RMcLean@diamondbarca.gov <mailto:RMcLean@diamondbarca.gov>
From: Flock Safety Support <support@flocksafety.com>
Sent: Thursday, September 11, 2025 12:21 PM
To: Ryan McLean <RMcLean@DiamondBarCA.Gov>
Cc: Ken Desforges <KDesforges@DiamondBarCA.Gov>
Subject: Re: Camera at Brea Canyon Cutoff and Fallow Field, s/w corner
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Thank you for confirming that camera location for me. Our Field Ops team has an open work order for this location. We have a site visit tentatively scheduled for 9/22. I am going to
waive the replacement fee for this camera since you just had that LPR replaced in August.
That replacement lens cover is an excellent idea. I will submit this feedback to our Product team for consideration; hopefully, a much more cost-effective solution can be achieved.
I will be following the work order on my side and will be sure to reach out to you as soon as functionality has been restored to #38 SB Brea Canyon Cut Off @ Diamond Canyon.
Thank you,
Zack
--------------- Original Message ---------------
From: Ryan McLean [rmclean@diamondbarca.gov]
Sent: 9/11/2025, 8:59 AM
To: kdesforges@diamondbarca.gov; support@flocksafety.com
Subject: Re: Camera at Brea Canyon Cutoff and Fallow Field, s/w corner
That is the correct location. We are hoping flock will come up with some kind of replacement lens cover, as we have had at least five instances of painted-over cameras.
________________________________
From: Flock Safety Support <support@flocksafety.com>
Sent: Thursday, September 11, 2025 6:44:03 AM
To: rmclean@diamondbarca.gov <rmclean@diamondbarca.gov>; kdesforges@diamondbarca.gov <kdesforges@diamondbarca.gov>
Subject: Camera at Brea Canyon Cutoff and Fallow Field, s/w corner
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Good morning,
My name is Zack, and I am with Flock's Location Support team. We received a ticket yesterday that one of your cameras has been damaged, but I do not see which location it was. I did
some digging, and I'm wondering if it is camera location #38 SB Brea Canyon Cut Off @ Diamond Canyon. Based on past support tickets, it does appear that this location has been vandalized
multiple times, most recently in August.
Please let me know if #38 has been damaged/vandalized again. If so, I want to loop in your CSM since we are looking at multiple instances of the same location being vandalized. I know
these replacements are tedious and expensive, and I do apologize for the inconvenience.
Thank you,
Zack
[https://flocksafety.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6g000003tehf&esid=018Pi00000yyoLx&from=ext]
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Matthew Nicholass
Customer Success Manager
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JSHyuRk57312xRj7i4S3jb_uydy-q1XwV8wXSijf_S7E,&typo=1> flocksafety.com <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fflocksafety.com%3futm_campaign%3dEmailSignature%26utm_source%3dSuccess%26ut
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__tpx__<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2ftracy.srv.wisestamp.com%2fpx%2fwsid%2faqWpJnjWEp24.png&c=E,1,BTjT66f2M8PhIXh08wQASBHJJAuMYFilAv3cNZheQadrYIIQM6uyOJVPqKDpBCV-_NFrPy-kSR59
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--
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Louis Wershaw
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