HomeMy WebLinkAboutRE_ Camera at Brea Canyon Cutoff and Fallow Field_ s_w corner (100)**DO NOT open unknown links or any attachments without confirming with IS or the sender directly.**
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You're welcome! I will be in touch with more updates soon. I hope you have a great weekend.
Thank you,
Zack
--------------- Original Message ---------------
From: Ryan McLean [rmclean@diamondbarca.gov]
Sent: 9/11/2025, 2:54 PM
To: support@flocksafety.com
Cc: kdesforges@diamondbarca.gov
Subject: RE: Camera at Brea Canyon Cutoff and Fallow Field, s/w corner
Thank you for your consideration and for the waiver of the replacement fee. That is much appreciated.
Ryan McLean
City of Diamond Bar | Assistant City Manager
t (909) 839-7016 | RMcLean@diamondbarca.gov <mailto:RMcLean@diamondbarca.gov>
From: Flock Safety Support <support@flocksafety.com>
Sent: Thursday, September 11, 2025 12:21 PM
To: Ryan McLean <RMcLean@DiamondBarCA.Gov>
Cc: Ken Desforges <KDesforges@DiamondBarCA.Gov>
Subject: Re: Camera at Brea Canyon Cutoff and Fallow Field, s/w corner
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Thank you for confirming that camera location for me. Our Field Ops team has an open work order for this location. We have a site visit tentatively scheduled for 9/22. I am going to
waive the replacement fee for this camera since you just had that LPR replaced in August.
That replacement lens cover is an excellent idea. I will submit this feedback to our Product team for consideration; hopefully, a much more cost-effective solution can be achieved. I
will be following the work order on my side and will be sure to reach out to you as soon as functionality has been restored to #38 SB Brea Canyon Cut Off @ Diamond Canyon.
Thank you,
Zack
--------------- Original Message ---------------
From: Ryan McLean [rmclean@diamondbarca.gov]
Sent: 9/11/2025, 8:59 AM
To: kdesforges@diamondbarca.gov <mailto:kdesforges@diamondbarca.gov> ; support@flocksafety.com <mailto:support@flocksafety.com>
Subject: Re: Camera at Brea Canyon Cutoff and Fallow Field, s/w corner
That is the correct location. We are hoping flock will come up with some kind of replacement lens cover, as we have had at least five instances of painted-over cameras.
________________________________
From: Flock Safety Support <support@flocksafety.com>
Sent: Thursday, September 11, 2025 6:44:03 AM
To: rmclean@diamondbarca.gov <mailto:rmclean@diamondbarca.gov> <rmclean@diamondbarca.gov>; kdesforges@diamondbarca.gov <mailto:kdesforges@diamondbarca.gov> <kdesforges@diamondbarca.gov>
Subject: Camera at Brea Canyon Cutoff and Fallow Field, s/w corner
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Good morning,
My name is Zack, and I am with Flock's Location Support team. We received a ticket yesterday that one of your cameras has been damaged, but I do not see which location it was. I did
some digging, and I'm wondering if it is camera location #38 SB Brea Canyon Cut Off @ Diamond Canyon. Based on past support tickets, it does appear that this location has been vandalized
multiple times, most recently in August.
Please let me know if #38 has been damaged/vandalized again. If so, I want to loop in your CSM since we are looking at multiple instances of the same location being vandalized. I know
these replacements are tedious and expensive, and I do apologize for the inconvenience.
Thank you,
Zack
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for <"rmclean@diamondbarca.gov" <rmclean@diamondbarca.gov>> Fri, 12 Sep
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Date: Fri, 12 Sep 2025 15:46:07 +0000
From: Flock Safety Support <support@flocksafety.com>
To: "rmclean@diamondbarca.gov" <rmclean@diamondbarca.gov>
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Subject: RE: Camera at Brea Canyon Cutoff and Fallow Field, s/w corner
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