HomeMy WebLinkAboutRE_ Damaged Camera - #38 SB Brea Canyon Cut Off @ Diamond Canyon (110)George,
Has Flock come up with any preventative methods for reducing the cost impacts of vandalism of cameras? Perhaps a replaceable cover for the camera lenses?
Ryan McLean
City of Diamond Bar | Assistant City Manager
t (909) 839-7016 | RMcLean@diamondbarca.gov <mailto:RMcLean@diamondbarca.gov>
From: Flock Safety Support <support@flocksafety.com>
Sent: Monday, July 21, 2025 3:03 PM
To: Ryan McLean <RMcLean@DiamondBarCA.Gov>; Ken Desforges <KDesforges@DiamondBarCA.Gov>
Subject: Damaged Camera - #38 SB Brea Canyon Cut Off @ Diamond Canyon
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Good afternoon,
George here from Flock Safety Location Support. While responding to an alarm for camera #38 SB Brea Canyon Cut Off @ Diamond Canyon, the technician discovered that the location had experienced
third-party damage as the camera was spray-painted (see attachment). We will need to replace the equipment to ensure the location is functioning properly as soon as possible. Please
let me know if our team has permission to reinstall the equipment.
Due to the physical damage, we will be sending an invoice in conjunction with our reinstall fee schedule <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.flocksafety.com%2freinstall-fee-sched
ule&c=E,1,DtyTD8CUH6Q1b9437VzO6qxJgmd48-sl1L4HbHObBGKiWfsu4syM_z2iJRz56zDlQgA0OdDmDGKBiNlsK_Jqik8khkMqbkp148ULtZ7m6YNyYS5bHZOG-j4n&typo=1> . This invoice ($800) will be emailed to rmclean@diamondbarc
a.gov <mailto:rmclean@diamondbarca.gov> shortly after reinstallation. For additional information, please see Section 8.2 of our Terms and Conditions <https://linkprotect.cudasvc.com/url?a=https%3a%2
f%2fwww.flocksafety.com%2fterms-and-conditions&c=E,1,Vsx0Qv51ANEIpXLtErGZmbrMzigqA1248M7X2355ML6hc2A183smBWIzMH68dVVXKG7xRmlzf0BTEw3SGoMyOw4PPIeC0ge-taJ5viu-wpgI&typo=1> .
Thank you for your partnership, and we apologize for the inconvenience here. We look forward to your organization seeing continued success with your Flock technology.
Stay safe,
George