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Home My WebLink AboutRe_ Damaged Camera - #38 SB Brea Canyon Cut Off @ Diamond Canyon**DO NOT open unknown links or any attachments without confirming with IS or the sender directly.** CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Thank you for granting permission. I've submitted a high-priority ticket to the Field Operations Team who will schedule a technician to respond. Once the visit has been scheduled, you will receive a daily digest email advising of the date. Of course, there are a few items on the roadmap for our Product Team that would help reduce the impact to equipment. Specifically with the camera, I submitted an enhancement request around replaceable lenses or shield for lenses that can be changed in cases where vandals spray paint it. Thank you, George --------------- Original Message --------------- From: Ryan McLean [rmclean@diamondbarca.gov] Sent: 7/28/2025, 4:38 PM To: kdesforges@diamondbarca.gov; support@flocksafety.com Cc: sam.meyer@flocksafety.com Subject: Re: Damaged Camera - #38 SB Brea Canyon Cut Off @ Diamond Canyon Yes, please proceed. Again, I would be interested in any plans from Flock to develop anti-vandalism measures that don’t include complete replacement of cameras. ________________________________ From: Flock Safety Support <support@flocksafety.com> Sent: Monday, July 28, 2025 2:34:58 PM To: kdesforges@diamondbarca.gov <kdesforges@diamondbarca.gov>; rmclean@diamondbarca.gov <rmclean@diamondbarca.gov> Cc: sam.meyer@flocksafety.com <sam.meyer@flocksafety.com> Subject: RE: Damaged Camera - #38 SB Brea Canyon Cut Off @ Diamond Canyon **DO NOT open unknown links or any attachments without confirming with IS or the sender directly.** CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Good afternoon, I wanted to follow up to see if there were any questions or if our team has permission to proceed with reinstalling equipment for location #38 SB Brea Canyon Cut Off @ Diamond Canyon? Thank you, George --------------- Original Message --------------- From: Flock Safety Support [support@flocksafety.com] Sent: 7/22/2025, 10:09 AM To: kdesforges@diamondbarca.gov; rmclean@diamondbarca.gov Cc: sam.meyer@flocksafety.com Subject: RE: Damaged Camera - #38 SB Brea Canyon Cut Off @ Diamond Canyon Hit the Send button too soon! cc: Sam --------------- Original Message --------------- From: Flock Safety Support [support@flocksafety.com] Sent: 7/22/2025, 10:07 AM To: kdesforges@diamondbarca.gov Cc: rmclean@diamondbarca.gov Subject: RE: Damaged Camera - #38 SB Brea Canyon Cut Off @ Diamond Canyon Good morning Ken & Ryan, Yes, there are a few items on the roadmap for our Product Team that would help reduce the impact to equipment, which in turn would reduce the cost customers incur by replacements and the truck rolls on our end. Having replaceable lenses wasn't on our product board. I've gone ahead and submitted the request to our Product Team. Thank you for calling that out. I've checked the Flock Network, and unfortunately, I'm not seeing any images as to the vandal. I can confirm this appears to be the first impact of vandalism to this location. Regarding overlapping camera coverage, and broader discussions, I've gone ahead and cc'd your CSM, Mr. Sam Meyer. Please let us know if there additional questions. Thank you, George --------------- Original Message --------------- From: Ken Desforges [kdesforges@diamondbarca.gov<mailto:kdesforges@diamondbarca.gov>] Sent: 7/21/2025, 5:31 PM To: support@flocksafety.com<mailto:support@flocksafety.com>; rmclean@diamondbarca.gov<mailto:rmclean@diamondbarca.gov> Subject: RE: Damaged Camera - #38 SB Brea Canyon Cut Off @ Diamond Canyon Silly question of the day...got images of the vandal? Any repeat history at this location? Any thoughts about overlapping camera coverage for problem locations. Sent from my Verizon, Samsung Galaxy smartphone -- George, Has Flock come up with any preventative methods for reducing the cost impacts of vandalism of cameras? Perhaps a replaceable cover for the camera lenses? Ryan McLean City of Diamond Bar | Assistant City Manager t (909) 839-7016 | RMcLean@diamondbarca.gov -------- Original message -------- From: Flock Safety Support <support@flocksafety.com<mailto:support@flocksafety.com>> Date: 7/21/25 3:03 PM (GMT-08:00) To: Ryan McLean <RMcLean@DiamondBarCA.Gov<mailto:RMcLean@DiamondBarCA.Gov>>, Ken Desforges <KDesforges@DiamondBarCA.Gov<mailto:KDesforges@DiamondBarCA.Gov>> Subject: Damaged Camera - #38 SB Brea Canyon Cut Off @ Diamond Canyon **DO NOT open unknown links or any attachments without confirming with IS or the sender directly.** CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Good afternoon, George here from Flock Safety Location Support. While responding to an alarm for camera #38 SB Brea Canyon Cut Off @ Diamond Canyon, the technician discovered that the location had experienced third-party damage as the camera was spray-painted (see attachment). We will need to replace the equipment to ensure the location is functioning properly as soon as possible. Please let me know if our team has permission to reinstall the equipment. Due to the physical damage, we will be sending an invoice in conjunction with our reinstall fee schedule<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.flocksafety.com%2freinstall-fee-schedu le&c=E,1,r5oicdylwwjoyQp5wh1Ke-MbuAQUgSqgjenFtAiHDoVat0vXFWjdCLjV8YC9QNIWf5i5QZN0mpgh3mto1lM_THeU07jsj75nIOpfSOy67WyHIymXxGs,&typo=1>. This invoice ($800) will be emailed to rmclean@diamondbarca.gov <mailto:rmclean@diamondbarca.gov> <mailto:rmclean@diamondbarca.gov><mailto:rmclean@diamondbarca.gov<mailto:rmclean@diamondbarca.gov>> shortly after reinstallation. For additional information, please see Section 8.2 of our Terms and Conditions<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.flocksafety.com%2fterms-and-conditions&c=E,1,e3g1kZDpqX-48Zu8CplHS0B0X5ogHIBE5yJJjgaOf5lCqa x0KKquZHM8QGegSKLEZtr2jdvN4pNtmc3krOp2m7UtlVxxU8dE4_twOyyNYCh1xvegyPRfSGkNaQU,&typo=1>. Thank you for your partnership, and we apologize for the inconvenience here. We look forward to your organization seeing continued success with your Flock technology. Stay safe, George [https://flocksafety.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6g000003tehf&esid=018Pi00000rxaDq&from=ext] thread::YOOnbVRJLYC2fXSCnZZXuA4:: To unsubscribe from this group and stop receiving emails from it, send an email to support+unsubscribe@flocksafety.com<mailto:support+unsubscribe@flocksafety.com>. 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