HomeMy WebLinkAboutRE_ Damage to camera_ #03 SB Lemon Ave @ WalnutYes, please proceed.
Ryan McLean
City of Diamond Bar | Assistant City Manager
t (909) 839-7016 | RMcLean@diamondbarca.gov <mailto:RMcLean@diamondbarca.gov>
From: Flock Safety Support <support@flocksafety.com>
Sent: Thursday, October 31, 2024 3:54 PM
To: Ryan McLean <RMcLean@DiamondBarCA.Gov>
Subject: RE: Damage to camera: #03 SB Lemon Ave @ Walnut
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Hi there,
I hope you're doing well.
Just touching base to see if you had a chance to review my previous email about the damaged camera. I wanted to ensure we made contact before sending out an invoice.
Stay safe,
Nina
--------------- Original Message ---------------
From: Flock Safety Support [support@flocksafety.com]
Sent: 10/29/2024, 2:56 PM
To: rmclean@diamondbarca.gov
Subject: Damage to camera: #03 SB Lemon Ave @ Walnut
Hi there,
Nina here from Flock Safety Customer Support. While responding to an alarm for camera #03 SB Lemon Ave @ Walnut, the technician noticed that the location experienced third-party damage
as the lens was painted (see attachments). They went ahead and replaced the camera today 10/29.
Due to the physical damage, we will be sending an invoice in conjunction with our reinstall fee schedule <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.flocksafety.com%2freinstall-fee-sched
ule&c=E,1,oM84FSB9wymxytA_csbgIIay2Dw5aI4HBdBkGHKTu5WXMPI23wynJPur25qgbHXIWCqCiEM8KggMiBKtAHBbK3Hzh7UfGKGDD5OtoU5tHH0,&typo=1> . This invoice ($800) will be emailed to rmclean@diamondbarca.gov
soon. For additional information, please see Section 8.2 of our Terms and Conditions <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.flocksafety.com%2fterms-and-conditions&c=E,1,NJUB7CY6PxH
nMZQkNy1vcyHLOGNBv6LTFMWuKo3iMyq0Q-AvFWMAR5-qB1KIyOupsuR4ojXxkaYC_vxs4yQGtKFWW7l5HryAsgMcqoJAW6ESxZhPSgukUoE,&typo=1> .
Thank you for your partnership, and we apologize for the inconvenience here. We look forward to your organization seeing continued success with your Flock technology. Please let me know
when you receive this message.
Stay safe,
Nina
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