HomeMy WebLinkAboutVVS (Residential) Diamond Bar Monthly Reporting-December 2025Certification Statement
I hereby certify that the information contained in this report is complete, true, and accurate to the best of my knowledge and belief. This report is submitted in accordance with the
requirements set forth in the Waste Collection Agreement dated February 4, 2025. I understand that any false statement may be grounds for enforcement action, including penalties as provided
by the terms of the Agreement.
Company Valley Vista Services
Print Name Heather Bragdon
Signature Heather Bragdon
Date 46050
CITY OF DIAMOND BAR TONNAGE REPORT
Tonnage Collected By Service January February March April May June July August September October November December YTD Total Facility Name RDRS #
Recurring Service
MSW 1311.56 1297.51 1179.24 1389.27 5177.58 Grand Central Recycling RD10597
Recycle Residual 131.15 99.8 84.28 135.14 450.37 Grand Central Recycling RD10597
Hazardous Residual 0 0 0 0 0 Grand Central Recycling RD10597
Bulky Items 16.7 14.75 16.98 15.7 64.13 Grand Central Recycling RD10597
Recycle 341.79 275.38 241.36 292.51 1151.04 Grand Central Recycling RD10597
Food Waste 0 0.23 0 0 0.23 Grand Central Recycling RD10597
Green Waste/Food Waste Mixed 502.05 517.11 388.69 430.84 1838.69 Grand Central Recycling RD10597
White Goods 3.42 3.59 2.18 1.98 11.17 Grand Central Recycling RD10597
Hazardous Recycled 1.47 0.73 0.7834 0.84226 3.82566 Grand Central Recycling RD10597
E-Waste 0.994 0.83 0.9885 0.5095 3.322 Grand Central Recycling RD10597
Total Tonnage Collected 2309.134 2209.93 1914.5019 2266.79176 8700.35766
Recurring Service Diversion % 0.375215990063807 0.367713004484305 0.340026771454236 0.327503290377233 0.353135788213102
Roll Off
C&D Recycle 21.55 11.94 10.73 25.4 69.62 Grand Central Recycling RD10597
C&D Residual 7.18 1.2 3.58 8.47 20.43 Grand Central Recycling RD10597
Recycle 14.01 20.26 6 13.69 53.96 Grand Central Recycling RD10597
MSW 42.02 60.79 17.99 41.06 161.86 Grand Central Recycling RD10597
Total Tonnage Collected 84.76 94.19 38.3 88.62 305.87
Roll Off Diversion % 0.419537517697027 0.341862193438794 0.436814621409922 0.441096817874069 0.404027854971066
Temporary Bins
C&D Recycle 0 0 0 0 0 Grand Central Recycling RD10597
C&D Residual 0 0 0 0 0 Grand Central Recycling RD10597
Recycle 5.37 2.09 1.69 2.6 11.75 Grand Central Recycling RD10597
MSW 14.88 6.2 5.06 7.8 33.94 Grand Central Recycling RD10597
Total Tonnage Collected 20.25 8.29 6.75 10.4 45.69
Temporary Service Diversion % 0.265185185185185 0.25211097708082 0.25037037037037 0.25 0.257167870431167
Total Tonnage Collected (All Services)
Landfilled 1506.79 1465.5 1290.15 1581.74 5844.18
Recycled 405.304 329.57 280.7119 353.23176 1368.81766
Organics 502.05 517.11 388.69 430.84 1838.69
Total Tons Collected 2414.144 2312.18 1959.5519 2365.81176 9051.68766
Total Tons Diverted 907.354 846.68 669.4019 784.07176 3207.50766
Total Diversion % All Services 0.375849162270353 0.366182563641239 0.341609681274581 0.331417644149338 0.354354655229012
RECYCLING TONNAGE SUMMARY
Material January February March April May June July August September October November December Total
Cardboard 175.53 205.89 178.7 234.69 794.81
HDPE Plastic 4.24 4.99 4.32 5.68 19.23
Old Newspaper 0 0 0 0 0
Tin 0 0 0 0 0
PET Plastic 4.55 5.34 4.63 6.09 20.61
Tubs Lids 0 0 0 0 0
Bulky Plastic 0 0 0 0 0
Aseptic 0 0 0 0 0
Film Plastic 0 0 0 0 0
3 Mix Glass 16.37 19.21 16.67 21.89 74.14
Plastic 3-7 1.05 1.24 1.07 1.41 4.77
Scrap Metal 5.88 6.9 5.98 7.86 26.62
Aluminum 1.58 1.85 1.6 2.11 7.14
Mixed Paper 43.57 51.1 44.35 58.25 197.27
Plastic Bags 0 0 0 0 0
Oil/Gal 41.74 37.74 49.48 34.86 163.82
Appliances 3.42 3.59 2.18 1.98 11.17
Total 297.93 337.85 308.98 374.82 1319.58
SB 1383 COMPLIANCE January February March April May June July August September October November December
Multi-Family
Total Accounts
Total Units
Accounts Mandated to Recycle Organics
Accounts Recycling Organics
Accounts with 3rd Party Recycling
Accounts with Self Hauling
Waivers
Accounts NOT recycling Organics
Businesses
Total Accounts
Total Units
Accounts Mandated to Recycle Organics
Accounts Recycling Organics
Accounts with 3rd Party Recycling
Accounts with Self Hauling
Waivers
Accounts NOT recycling Organics
AB 341 COMPLIANCE January February March April May June July August September October November December
Multi-Family
Total Accounts
Total Units
Accounts Mandated to Recycle
Accounts Recycling
Accounts with 3rd Party Recycling
Accounts with Self Hauling
Accounts NOT recycling
Businesses
Total Accounts
Total Units
Accounts Mandated to Recycle
Accounts Recycling
Accounts with 3rd Party Recycling
Accounts with Self Hauling
Accounts NOT recycling
NON-COMPLIANT ACCOUNTS
Compliance Issue (AB341/SB1383) Customer Address Phone Email Current Service Level
CUSTOMER SERVICE SUMMARY
Customer Calls January February March April May June July August September October November December Total
Missed Pickups (MPU's) 55 17 13 19 104
Complaints (other than MPU's) 17 3 11 5 36
Service Requests- Bulky 694 756 624 1088 3162
Service Request- HHW 37 50 22 46 155
Billing Inquiries 172 22 173 80 447
General Inquiries 841 1028 633 449 2951
Number of C&D Projects- Opened 2 2 1 2 7
Number of C&D Projects- Closed 2 1 2 6 11
Other Customer Calls 737 411 343 656 2147
Total Calls 2557 2290 1822 2351
SERVICE CHANGES (Commercial sector and multifamily accounts)
Name Date Address Phone Change (add, decrease, Increase) New Bin Size Service (T, R, Org) Service Frequency Notes
Mon Tue Wed Thu Fri Sat
COMPLETED C&D PROJECTS
Name Date Project Address Total Tonnage Tonnage Diverted Notes
45926 1971 PEACEFUL HILLS RD 27.64 20.73
45922 23737 GOLDEN SPRINGS DR 2.85 2.14
45950 425 CAMARITAS DR 4.78 3.59
45965 2591 BRAIDED MANE DR 6.83 5.12
45973 1375 DEEPLAWN DR 7.48 5.61
45993 406 CAMARITAS DR 3.96 2.97
46006 21833 ONAWA PL 7.15 5.36
46015 24046 SHOTGUN LN 54.56 20.21
46007 436 PROSPECTORS RD N 6.65 4.99
46017 2001 DERRINGER LN 2.98 2.24
CUSTOMER COMPLAINTS
Customer Name Date of Complaint Date Resolved Address Description/ Notes
45912 45912 21400 BELLA PINE CUST CONCERNED THAT ONE BRL IS ALWAYS LEFT OUT ON THE STREET AND HE HAS VALET SERVICE AND ITS THE 2ND TIME IT HAS HAPPENED AND THE 2ND TIME HE HAS CALLED
IN.
45930 45931 300 ROCK RIVER CUST REPORTED HE WAS NEVER DELV A TRSH OR REC BRL AND THEY REMOV HIS WM BRLS AND DID NOT REPLACE THEM WITH NEW ONES. SCH DELV 10/1
45908 45908 638 CHAPPARAL CUST CALLED TO SAY SHE IS UNHAPPY WITH THE TIME WE SERVICE HER GW BRL BECAUSE HER GARDNER COMES AFTERNOON AND SHE GETS STUCK WITH GREEWASTE FOR THE ENTIURE
WEEK. ADVISED HER WE CANT CHANGE THE TIMES OUR TRASH DRIVER S COME AROUND
45919 45922 409 EL ENCINO CAT CALLED TO ADV HIS WM RCY BRL WAS RMVD & DID NOT RCV A VVS BRL SCH DELV FOR 9/22 FOR RCY BRL
45903 45904 1460 VALEVIEW CUST HAS BEEN REQUESTING TO GET HIS REC AND TRSH BRLS TO BE EXCHA FROM 70GL TO 98GL. SUP WENT ON 8/27 AND CONFIRMED 70GL BRLS WERE ON SITE BUT WERE NOT EXCH.
HE IS CALLING AGAIN TO GET IT EXCH. SCH 9/16 TO REMOV 70GL TRSH AND RECH AND DEL 98GL TRSH AND REC.
45910 45912 1057 FAREL CUST REPORTED SHE HAS NOT RECEIVED HER 2 GRN BRLS. SCH 9/12
45915 45915 23648 DECORAH CUST REPORTS DRIVERS ARE PUTTING HER BRLS IN FRONT OF HER GARAGE DOOR AND IS UNABLE TO MOV E THEM. THEY NEED TO GO ON RIGHT HAND SIDE OF GARGE IN SMALL ENCLOSURE
INFRONT OF GATE DOOR
45911 45911 20893 STARSHINE ADVISED CUST SHE HAS 96G BRLS PRICE BREAK DOW N IS 40.11 X MOS.SAYS HOA TOLD THEM A DIFFERE NT PRICE.
45917 45917 638 PANTERA BILLING COMPLAINT CUSTOMER CALLED TO SAY SHE GOT AN EMAIL SAYING HER PAYMENT WAS RTEJECTED . BUT SHE DID CALL IN THR NEXT DAY TO ADD AUT O PAY AND MADE A PAYMENT.
ADVISED HER ACCT HAS NO BALANCE DUE ANYMORE.
45918 45918 1555 KIOWA CREST BILLING COMPLAINT SAYING WE PROMISED TO BE A LITTLE CHEAPER THAN WM BUT SHE RECVD HER BI L AND ITS FOR 70.78 REASSURED HER ITS FOR 2 MONTHS OF SERVICE NOT
MONTHLY.
45911 45912 933 SUMMITRIDGE RCVD CALL ON INVOICE AS SNR DISC WAS NOT APPLIED. FORWARDED SENT EMAIL TO DISCOUNTS AND ADV SEMI THAT WE WILL FOLLOW BACK UP ONCE PROCESSED.
45925 45925 24356 DARRIN RCVD CALL, HE REPORTED THAT NO ONE HAS UPDATED HIM ON WHEN HE WILL RCV THE CORRECTED INVOICE. ADV THAT HE WILL RCV THE CORRECTED INVOICE VIA EMAIL.
45904 45908 902 WHITECLIFF 9/3 NOTICED ON 94/25, APPOX. 8:30AM DAMAGE TO GATE KNOBS STATES THAT SHE WENT OUTSIDE THIS MORNI NG AROUND 8:30AM TO CHECK ON BRLS AND NOTICED THAT ONE OF
OUR DRIVERS PUT THE RECY BRL IN S IDE WHEN BRLS SHOULD BE LEFT ON THE OUTSIDE P ART OF THE GATE.AS A RESULT HER GATE KNOBS AR E NOW LOSE AND WANTS US TO REPAIR THEM ASAP. DRIVER: LOSEND
GATE KNOBS WHEN PUTTING RECY BRL INSIDE GATE. DRIVER 7467
45918 45918 727 LINCOLN RCVD CALL VERY UPSET ABOUT VVS. SHE VOICED HER CONCERNS ABOUT THE WAY SHE IS UNHAPPY WITH VVS AND THE WAY SHE RCVS HER BILLS. UPDATED HER ACCT TO PRINTED INVOICES
ONLY. SHE IS UPSET THAT SHE DIDNT REC ANY BAGS WITH HER PAIL. SHE DISCONNECTED CALL.
45902 45902 23080 PASEO DE TERRADO HE WAS NOT HAPPY TO HEAR THAT RESIDENTS MUST CONTACT THE HOA TO SCHEDULE A BULKY P/U. EXPLAINED THE REASONING AND ADV W E ALSO NEED AN ITEMIZED LIST.
CUSTOMER SAID H E WOULD COMPLAIN TO THE CITY. I EMAILED TARA REYES FROM THE CITY TO ADVISE
45904 45904 556 TOPSIDE CALL XFRD, REQ TO SPK TO SUP, UPSET THA T VALET SERV NOT XFRD FROM WM, ADVSD WE CAN A DD IF SHE CAN PROVIDE WM BILL SHOWING VALET S ERV OR SHE WILL HAVE TO SUBMIT
VALET APP, CM SD WILL SUBMIT APP, SENT HER EMAIL THAT SHE C AN REPLY BACK TO
45930 45930 711 LINCOLN CUSTOMER SERVICE COMPLAINT THE WEB PACK ISNT WORKING FOR THE CUTOMER YET AGINA. TRIED LOGG ING HIM IN ON MY END AND ITS WONT LOAD NOTIFI ED IT
45932 45932 2021 PEACEFUL HILLS CUST REPORTED THAT THE PAST WEEK OR 2 HER BRLS HAVE NOT BEEN PULLED BACK IN IT IS ALWAYS 1 BRL LEFT BEHIND ONT HE STREET SCH SUP 10/3
45933 45933 1108 CLEGHORN CUST COMPLAINED SERV TRUCK MAKES LOUD NOISES, CUST STARTED CURSING, CUST WAS DISRESPECTING DRIVERS, CUST ALSO ACCUSED US OF NOT DOING ANYTHING, CUST DROPPED
CALL
45936 45936 455 BREGANTE CUST UPSET THAT THE BRLS ARE EITHER NOT BEING PUT BACK OR THE GATE IS NOT BEING CLOSED. CUST HAS VALET SERVICES AND HAS CALLED MULTIPLE TIMES TO GET THIS RESOLVED.
SCH SU NO TO ENSURE IT GETS DONE. SCH 10/7
45939 45939 2236 SHADY HILLS CUST CLAIMS DRVR HAS BEEN LEAVING HER NEIGHBORS BRLS IN FRONT OF HER HOME AND SHE IS TOO ELDERLY TO KEEP PUSHING THEM BACK. SUP NONIFICATION SCH 10/16
45940 45940 843 WINDWOOD CUST CALLED TO PUT IN A COMPLAINT ON THE DRVS STATED THE DRVS DROPPED THE BRLS IN FRONT HE OF THE APARTMENT ENTRANCE AND CAUSES CHAOS TO ENTER OR EXIT. DID NOT
WANT TO LEAVE HIS NAME
45943 45943 724 LOOKING GLASS CALL XFRD, UPSET THAT TR DRIVER I S PLACING THE BRRL IN MID OF DRIVEWAY AFTER S ERVICE APOLOGIZED TO CM AND ADVSD WILL NOTIFY RS SO IT DOESN'T HAPPEN AGAIN,
SENT EMAIL AN D SUP NOTICE SCHED FOR 10/20
45951 45951 1352 CRESTMONT CST CALLED UPSET ADV HIS BRL HAD BEEN TAGGED DUE TO BRL SPACING. SAID HE HAS PUT BRLS OUT THE SAME WAY FOR 20 YRS & HAS NEVER HAD ISSUE WHILE ON THE CALL DRIVER
WENT BACK AND SRVCD BRL. CST CONFIRMED BRL HAD BEEN SRVCD
45961 45961 20569 OAK MEADOW CALLED IN UPSET STATING BRLS WERE REMOVED BUT SHE ALREADY PAID, ADV NO PAYMENT ON ACCT, CST REQ SUP, NO ONE AVAILABLE ADV WILL RECV CALL BACK
45937 45937 21340 RUNNING BRANCH CST RPTD SHE WAS BEING BILLED FOR 2 ADD GR BRLS WHICH SHE NVR RCV NOR ASKED FOR ADJ SRVC LINE AND APPLIED CREDIT FOR BOTH BRLS.
45941 45941 2010 FERN HOLLOW RONALD ALFRED'S SON IN LAW CALLED IN TRYING T O SCHEDULE A BULKY PU AND CHANGE NAME UNDER H IS. ADVSD HE NEEDS TO SEND IN THE DEATH CERTIFICATE IN ORDER
TO DO SO. HE GOT UPSET A ND THEN SAID HE WANTED TO CANCEL THE SERVICE. HE LET US KNOW THAT HE WILL NOT BE PAYING THE BILL UNTIL WE CHANGE THE NAME.
45936 45936 1501 SILVER RCVD CALL REPORTING THAT HE IS BEING BILLED FOR 96G BUT HE HAS 64G ON PROP. SCH EQUIPMENT VERIFICATION 1007.
45936 45936 24115 WILLOW CREEK RCVD CALL REPORTING THAT HE MADE HIS PAYMENT BUT RCVD ANOTHER INV. ADV THAT ACCT SHOWS PAID. DISREGARD INVOICE.
45937 45937 3376 HAWKWOOD RCVD CALL CONFIRMING THE BALANCE ON ACCT. ADV THAT BALANCE IS 64.18. HE SAID HAS A DIFFERENT AMOUNT ON THE INVOICE HE HAS. EMAILED INVOICE POSTED 0912.
45937 45937 455 PROSPECTORS RCVD CALL CONFIRMING THAT BALANCE IS ZERO. SHE REPOERTED THAT SHE RECV AN INVOICE, BUT MADE A PAYMENT IN SEPTEMBER. CONFIRMED THAT PAYMENT APPLIED TO ACCT.
45937 45937 1711 REDGATE RCVD CALL REPORTING THAT HE RCVD AN INVOICE. ADV HIM NOT TO PAY, PAYMENT WAS MADE IN SEPTEMBER. ALSO CONFIRMED ENROLLMENT IN AUTOPAY.
45937 45937 20538 OAK MEADOW RCVD CALL REPORTING HE RCVD AN INC BUT HE ALREADY PAID. CONFIRMED THE PAYMENT WAS APPLIED AND TO DISREGARD INVOICE.
45937 45937 22205 STEEPLECHASE RCVD CALL REPORTING THAT HE RCVD AN INVOICE IN THE MAIL. ADV THAT PAYMNT HE MADE IN SEPTEMBER HAS BEEN APPLIED AND TO DISREGARD THE INVOICE HE RCVD.
45937 45937 3429 CROOKED CREEK BILLING COMPLAINT DOESNT WANT INVOICES SENT TO HER W/ THE RETURN MAIL ENVELOPE BUT SHE DOESNT WANT PAPERLESS BILLING
45937 45937 22724 DRY CREEK RCVD CALL REPORTING THAT HE RCVD INVOICE BUT HE ALREADY PAID. CONFIRMED THAT ACCT IS CURRENT. PAYMENT WAS APPLIED TO ACCT. DISREGARD INVOICE.
45937 45937 1547 GOLD CANYON RCVD CALL FROM CONFIRMING THAT BALANCE IS ZERO. HE REPORTED THAT HE RCVD ANOTHER INVOICE. ADV TO DISREGARD INV. PAYMENT APPLIED TO ACCT, BALANCE ZERO.
45937 45937 21016 QUAIL RUN RCVD CALL REPORTING THAT HE RCVD ANOTHER INV BUT HE PAYED. CONFIRMED THAT PAYMENT IN SEPTEMBER HAS BEEN APPLIED TO THE ACCT AND TO DISREGARD INVOICE.
45938 45938 2226 SHADY HILLS REPORTED THAT SHE RECEIVED AN INV BUT SHE PAID IN SEPTEMBER. ADV THAT SHE CAN DISREGARD THE INVOICE, ACCT IS CURRENT AND BALANCE IS ZERO.
45938 45938 20432 CALPET RCVD CALL FROM EDWIND REPORTING HE RCVD AN INVOICE BUT HE ALREADY PAYED. CONFIRMED THAT ACCT BALANCE IS ZERO.
45938 45938 24370 CLAYWOOD BILLING COMPLAINT CALLED TO QUESTIOIN HIS BILL CUST HASD SENIORE DISCOUNT BUT WAS B ILLED 47.82 TWICE ON HIS BILL.
45938 45938 22716 DRY CREEK RCVD CALL REPORTING THAT HE RCVD AN INVOICE THATHE BELIEVES HE ALREADY PAID FOR. ADV THAT PAYMENT IS REFLECTED ON THE ACCT, BALANCE ZERO, DISREGARD INVOICE.
45938 45938 656 BLENFIELD RCVD CALL REPORTING THAT HE RCV AN INVOICE THAT HE ALREADY PAID FOR. ADV THAT ACCT IS CURRENT, BALANCE IS ZERO AND DISREGARD INVOICE IT IS A DUPLICATE
45944 45944 23520 COYOTE SPRINGS ADVISED CUST ACCT AT 0 BALANCE
45946 45946 1117 BRAMFORD ADVISED CUST ACCT AT 0 BALANCE
45947 45947 1317 HOLLY LEAF CUST STATES SHE RECIEVED EMAIL STATING PAYMEN T DID NOT GO THRU INFORMED ACC REFLECTS PAYME NT SUCCESFULLY PROCESSED, INFORMED WILL HAV A SUP REVIEW ACC TO
MAKE SURE AND I WILL FOLLO W UP
45947 45947 1505 GERARD DATE:1 1/2 YR TO PRESENT PROPERTY: MAILBOX DETAILS: CUST STATES APPROX 1 1/2 YR AGO OUR STREET SWEEPER DRIVER HIT HER MAILBOX AND BRO KE IT.SAID THE DRIVER TOLD
HER HE HAD TO PUT IN A DAMAGE CLAIM AND ADVISED HER NOT TO CALL IN TO PUT CLAIM IN OR HE WOULD GET FIRED IF S HE CALLED TO REPORT IT BEFORE HE DID.SAYS SHE ATTEMPTED TO PUT IN A PROP
DAMAGE CLAIM WITH VVS AND THE CITY AND WAS GIVEN THE RUN AROUND BY BOTH PARTIES.SHE REPORTS THAT IN SEPTEMBER WHEN WE DELIVERED BRLS ON HER STREET OUR EMPL OYEES LEFT LIKE 15 BRLS INFRONT
OF HER HOME N EXT TO HER MAILBOX.CLAIMS SHE THINKS THIS MAD E MATTERS WORSE BECAUSE THEY PROBABLY HIT HER MAILBOX WHEN REMOVING BRLS.ALSO MENTIONED THA SHE ALSO HIT THE MAILBOX WHEN
MOVING THE BRLS WHICH CAUSED MORE DAMAGE.SAYS AFTER IT RAINED ON TUESDAY 10/14 OF THIS WEEK HER MAILBOX FIN ALLY COMPLETELY BROKE OFF.WANTS US TO WELD IT SHE ISNT LOOKING FOR US TO BUY
A NEW MAILBOX JUST NEEDS IT FIXED.
45962 45962 21177 TRIGGER SCHD MISSED GRW PU ON 11/03 W/SUP FOR ENTIRE STREET
45965 45965 1165 TWIN CANYON CUST REPORTED TRSH WAS MISSED ON ENTIRE ST
45965 45965 157 PALO CEDRO MISSED TRASH SCH FOR 11/04
45965 45965 1173 TWIN CANYON SCHD MISSED PU FOR TRASH ON 11/04
45965 45965 162 PALO CEDRO CUST UPSET HER BRLS ARE NOT THE SIZES SHE IS ASKING FOR, STATED OUR REPS LIED TO HER ON THE SIZES AS WELL AND ASKED TO SPEAK TO A SUP.
45966 45966 540 GOLDEN SPRINGS CUST CONFUSED WHY HER BULKY ITEMS WERE NOT P/ U WHEN SHE GOT AN EMAIL FROM REP THAT IT WILL BE P/U 11/4.SEE ATTACHED EMAIL.ADVISE CUSTOME R THAT HER BULKY
P/U IS ON SERVICE DAY WHICH IS FRIDAY.CALL DISP AND SHE WAS OK TO HAVE DR IVER BACK TO P/U THE ITEMS 11/5.
45966 45966 3535 CROOKED CREEK MISSED TRASH SCH FOR 11/05
45974 45974 217 DEL SOL CUSTOMER CALLED TO REPORT WE DID NOT PU BK ITEMS YESTERDAY.AFTER COMPARING GOOGLE MAPS P IC OF CUSTOMERS HOME AND THE PIC DRIVER POSTE D.DRIVER WAS NOT AT CORRECT
HOUSE.CUSTOMER IS NOT HAPPY W/ OUR POOR SVC.SAYS THEY ARE PAYIN G WAY MORE AND THE SVC WE PROVIDE DOES NOT MA TCH THE PRICE.
45975 45975 3511 CASTLE ROCK REPORTS ORG & RECY NOT SERVICED/NO PICS PROVIDED/COURTESY W/O'S CREATED
45978 45978 22726 BEAVERHEAD STATING 64TR MISSED WHILE H IS NEIGHBOR'S WAS SERVICED, SCHED MISSED PU F OR 11/18, ADVSD WILL LET RS KNOW
45980 45980 523 BREGANTE CST CALLED TO ADV ORG BRL WAS NOT SRVCD ENTIRE STREET ADV CST SUP WO HAD ALREADY BEEN ENTERE FOR 11/19
45981 45981 2236 SHADY HILLS CALLED TO SAY THE DRIVER LEFT THE NEIGHBORS CARTS IN FRONT OF HER GARAGE AGAIN AND SHE CANT MOVE IT.
45982 45982 23524 TWIN SPRING CALLLED TO REPORT HER GW CART WAS NOT SERVICED ADVISED HER DISP WILL SEND THE DRIVER TO GO BACK TODAY BECAUSE 2 DRIVER WERE ROUTED TODAY.
45986 45986 506 DOLE CUST REPORTS TR 98GL SKIPPED/IS DISPUTING THAT IT GOT SERVICED/COURTESY W.O SCHED FOR TODAY 11/25
45986 45986 616 LOOKING GLASS MISSED TRASH SCH FOR 11/26
45989 45989 680 ARMITOS CUST REPORTS EWASTE PU (PRINTER) NOT PICKED UP ON 11/25-ADV DRIVER REPORTED ITEM NOT OUT-CUST DISPUTES ITEM OUT SINCE NIGHT BEFORE. SCHED SUP W.O 11/28
45964 45964 3403 CROOKED CREEK CUST COMPLAINED BILL WENT UP 5 DOLLARS AFTER REVIEWING ACCOUNT ADVS WE HAVE BEEN SERVCING 96G TRSH BRL, CUST STATED HE DID NOT ASK FOR BRL CHANGE, ADVS
WE CAN SWITCH TO A 64G TRSH BRL, HE ASKED FOR A NEW BILL, ALSO STATED HE WILL COMPLAIN TO CITY, CUSTOMER ALSO STATED THERE IS A FACEBOOK GROUP HE WILL BE POSTING
45965 45965 800 CANYON VIEW BILLING COMPLAINT CALLED TO SAY SHE REC VD HER BILL AND IT LOOK HIGH AGAIN AND THE AC CT SHOULD REFLECT THE 80.00 CREDIT AND ITS NO T. ADVISED HER I WILL
FOLLOW UP WITH HER
45966 45966 20725 KELFIELD BILLING COMPLAINT SAYS HER BILL IS TOO HIGH A ND I WAS LYING THAT THE PRICE WE ARE CHARGING IS NOT THE SAME AS WM SAD SHE WAS PAYING 80.0 0 EVERY 3 MONTHS
ADVISED HER IF SHE CAN SEND ME THE BILL VIA EMAIL SHE SAID NOT RIGHT NOW.
45975 45975 607 CAMERON CREST CUST CALLED UPSET SHE RECV PAPER BILLING OFFERED PAPERLESS, SHE DID NOT WANT PAPERLESS ADVS SHE CAN DISREGARD PAPER COPY
45975 45975 2177 INDIAN CREEK BILLING COMPLAINT CUSTOMER IS STATING SHE KEEPS GETTING BILL WITH HER ADDRES S ADVISED HER THE INVOICES IN THE ACCT IS SHOWING HER NAME
45978 45978 24339 SEAGREEN BILLING COMPLAINT ADVISING HIS BILLING IS ALOT HIGHER THAN IT SHOULD BE.
45979 45979 20954 MOONLAKE CUST REPORTS PAYMENT $59.78 MADE 10/24 BUT WAS RETURNED BY VV. WILL SEND ME SCREENSHOT TO ME.
45979 45979 20700 MILL CST CALLED TO COMPLAIN ABOUT PAYIN IN ADVANCE FOR HIS HIS SERVICE. EMAILED CST COPY WELCOME PACKET
45985 45985 24205 SILVER SPRAY BILLING COMPLAINT CALLED TO SAY HE DOESNT OWE US SINCE HE HAS BEEN PAYING HIS BILL ADVISED HIM WE HAVENT RECVD ANYTHING AND HE MAY STILL BE PAYING WM STILL.
SAID HE WILL CALL HIS BANK.
45985 45985 610 BLENFIELD CUST UPSET DUE TO HIM BEING CHARGED FOR A 64GL WHEN HE SHOULDVE BEEN CHARGED FOR 35GL MSW WHICH IS WHAT HE HAD WITH WM. INFORMED HIM THE BRRL AT THE RESIDENCE
IS A 64GL MSW & THAT IS WHY HE IS BEING CHARGED FOR THAT. ALSO INFORMED HIM I WOULD BE ABLE TO SWITCH DOWN TO THE 35GL, & THE BILL WILL BE ADJUSTED. CUST DENIED
45993 45993 436 WILLAPA MISSED TRASH X2 WAS NOT SERVICED 12/01 SCH FOR SERVICE 12/02
45993 45993 24325 SEAGREEN MISSED TRASH SCH FOR 12/02
45993 45993 20739 LYCOMING MISSED (1)70GL RECY SCH 12/03
45994 45994 1173 CLEAR CREEK CANYON CUST FRUSTARTED HER GRN BRL IS ALWAYS GETTING MISSED. HAS VALEY SERV AND REPORTS THEY ONLY PULL OUT HER TRSH AND REC. ADV I CAN SCH A VISIT FOR TODAY
AND SHE SAID YES BUT STILL WANTED A SUP ON THE LINE.
45995 45995 1311 SOLERA 12/05, TR BRRL. MISSED: 12/04. DRIVER #: 7983
45995 45995 1551 DIAMOND BAR MISSED TRASH CAN SCH FOR 12/05
45996 45996 1108 CLEGHORN CST CALLED TO ADV HE HAS NOT RCD A RCY BRL SCH DELV FOR 12/8
45999 45999 20739 LYCOMING UPSET THAT TRASH HAS NOT BEEN SERVICE SINCE 12/5 AND 12/8.SCHEDULE ANOTHER W/O FOR P/U 12/9 SINCE DRIVER ALREADY CAME BACK TO THE FI ELD PER DISPATCH.EMAIL
HAS BEEN SEND TO SUP T O HAVE THIS FOLLOW UP TOO.
46000 46000 414 ROCK RIVER MISSED TRASH SCH FOR 12/09
46001 46001 680 BOWCREEK SCH 12-11 FOR GRN CART MISSTED 12-9 DRV#7482
46002 46002 22927 LAZY TRAIL UPSET HER RECY CART WAS MISSED BUT SAID SHE ONLY HAD 1 BOX SAID SHE DIDNT WANT THE DRIVER TO GO BACK
46006 46006 23949 STRANGE CREEK MISSED TRASH SCH 12/16
46007 46007 20725 EARLGATE UPSET THAT HE GOT A PASTDUE INVO BUT STATES DIDN'T GET AN INVO. EXPLAINED THAT OUR INF O FOR ACCT CAME OVER FROM WM. ADVISED NO LATE FEE. ADDED EMAIL & CHG
WAY HE GETS INVO TO PAPER & EMAIL. ADVISED NO LATE FEE YET. HE'LL PAY BILL & HUNG UP.
46007 46007 624 ARMITOS CUST REPORTS HE IS VERY UPSET BECAUSE OUR DRI VERS BLOCK HIS DRIVEWAY W/ HIS BRLS. HE WANTS DRIVERS TO PUT THEM BACK NEATLY THE WAY HE PU T BRLS OUT FOR SVC.
ADVISED CUST I WILL NOTIF Y SUP SO HE CAN ENSURE DRIVERS ARE NOT BLOCKI NG DRIVEWAY AND BE MORE NEAT AFTER SVCING BRL S.
46008 46008 828 TERRACE GRN BRL NOT SERV 12/15, CTESY WAS SCH FOR 12/17 PER DISPATCH IT WAS MISSED BUT DRV MARKED "COMPLETED" SCH 12/18
46020 46020 20906 QUAIL RUN REPORTS CTESY NOT DONE ON SAT 12/27-SCHED ANOTHER CTESY FOR TODAY 12/29
46020 46020 2628 RISING STAR MISSED TRASH SCH 12/30
46021 46021 23930 STRANGE CREEK MISSED TRASH SCH FOR 12/30
46021 46021 104 PINTADO CUSTOMER IS STATING THEY HAVE TO CART HE THOUGHT IT WAS DUE TO NON PAYMENT ADVISED HIM WE DIDNT REMOVE THE CART BUT HEE DOESNT H AVE THEM ON SITE
46021 46021 1828 KIOWA CREST CUST REPORTS WE CONSTANTLY MISS HER MSW AND R ECY BRLS.ADVISED CUST SVCS ARE BEING MARKD AS COMPLETED AND NO CALLS HAVE BEEN MADE TO REPO RT MISSED BRLS.ADVISED
CUST I CAN SCH COURTES Y FOR TODAY CUST REFUSED COURTESY SAID SHE CA N WAIT UNTIL FRIDAY SVC.
46021 46021 24377 SYLVAN GLEN REPORTS SKIPPED BULKY PU FROM 12/22 PER DISPATCH OK TO SCHED FOR 12/31-OBC REFLECTS COMP & ITEMS STILL ON CURB
46022 46022 656 BLENFIELD CUST CALLED IN STATING STREET SWEEPING ISNT BEING PROPERLY DONE AT THE END OF HIS CULDESAC. STATES DRIVER IS AT LEAST 3 FT AWAY FROM THE CURB & IS CONTINUOUS.
45994 45994 867 BRIDLE CUST REPORTING SHE MADE A PAYMENT THRU HER BA NK IN OCT, FUNDS GOT POSTED ON INCO RRECT ACC EMAILED SOFIA AND SARAH TO TRANSFER FUNDS TO CORRECT ACC
45995 45995 3200 FALCON RIDGE CUSTOMER SERVICE COMPLAINT ABOUT STREET SWEEPING STATES THE DRIVER ISNT FULLY CLEANING OR GET CLOSE TO THE CURB
ROUTE REVIEW SUMMARY ROUTE SUMMARY
Month ROUTES Total # Sites Containers Contaminated % Notices # Contamination Route # Customers
Trash Recycling Organics of Routes Surveyed Surveyed Containers Contaminated Provided Fee DB01 535
January DB02 340
February DB03 431
March DB04 199
April DB05 252
May DB06 1059
June DB07 1763
July DB08 1523
August DB09 1104
September 4 4 5 13 N/A N/A N/A N/A N/A N/A DB10 472
October 4 4 5 13 N/A N/A N/A N/A N/A N/A DB11 1233
November 4 4 5 13 N/A N/A N/A N/A N/A N/A DB12 1416
December 4 4 5 13 N/A N/A N/A N/A N/A N/A DB13 677
Totals 16 16 20 52
ROUTE REVIEW RESULTS
Audit Date Route Auditor Customer Name Customer Address Cart Type Audited Results (C/NC) % Contaminated Disposed as Trash (Y/N) Contamination Fee (Y/N) Contamination Notes (Describe
contaminants) Education Method Link to Photo
HAULER EDUCATION
Customer Type Print Materials Total Education
January February March April May June July August September October November December
Single- Family 1 0 13515 0 13516
Multi-Family N/A N/A N/A N/A
Business Only N/A N/A N/A N/A
Customer Type Electronic Materials Total Education
January February March April May June July August September October November December
Single- Family 0 0 0 0 0
Multi-Family N/A N/A N/A N/A
Business Only N/A N/A N/A N/A
Customer Type Site Visits Total Education
January February March April May June July August September October November December
Single- Family 0 0 0 0 0
Multi-Family N/A N/A N/A N/A
Business Only N/A N/A N/A N/A
Customer Type Workshops/ Events Total Education
January February March April May June July August September October November December
Single- Family 1 1 5 5 1 0 0 0 13
Multi-Family N/A N/A N/A N/A
Business Only N/A N/A N/A N/A
CY 2025 Totals
HAULER EDUCATION MATERIAL SUMMARY
Item Title/Description/ Focus (SLCP, MORe, SRRE/HHWE) Date Submitted for Review Date Approved Date Sent to Customer
September newsletter - Cart guide, organic waste, services offered 45814 45832 45901
November newsletter- Battery disposal, holiday tree recycling, year-round compost info 45944 45946 45962
HAULER OUTREACH SUMMARY
Event/Workshop Name Description Event date Attendees Promos distributed at various events - pens,pencils, mints, activity books, seed pods, reusable ziplocs, chip clips, totes
DB HS Fasion Show HS Fashion show 45718 500
DB Earth Day Earth day celebration w/baby truck 45766 1000
Concerts in the Park Concert & movie at the park w/ gift baskets 6/11, 6/18, 6/25, 7/2, 7/9, 7/16, 7/23, 7/30 1000
DB Chambers Juneteenth Business Expo Juneteenth celebration 45827 400
DB Women's Club Juneteenth at AQMD Juneteenth celebration 45830 100
DB STEAM Fair 10 event boxes donated 45920
Healed Women Healed Banquet Fundraiser Hosted by DB Women's Club @ Double Tree 45940
DB Woman's Club General Meeting Meeting 45945
City of Diamond Bar-State of the City Address State of the City Address 45945
DB Woman's Club Casino Night Fundraiser Hosted @ the Double Tree Hotel; VVS Sponsor 45955
DB Country Estates Assoc. Annual Halloween Spooktacular VVS Sponsor & Hosted a Table 45961
HOUSEHOLD HAZARDOUS WASTE COLLECTION SUMMARY
Material Catergory Material Type Pounds Collected Pounds Recycled Pounds Incinerated Pounds Neutralized
January February March April May June July August September October November December
Flammable and Poisons Flammable solids
Flammable liquids
Oil-based paints 99.46 7.25 2 80 188.71
Paint Related Materials 7.07 28 20 55.07
Poisons 42.5 38 20.25 100.75
Reactive and explosive
compressed gas cylinders
1 lb propane canister 11.58 0.01 11.59
PCB-containing PCB-containing Paint
Other PCB waste (includes ballasts)
Reclaimable Antifreeze 123.8 4 68 195.8
Auto type batteries 48 48
Latex paint 1446.4 975 863 1097 4381.4
Motor Oil 348.42 315 413 291 1367.42
Oil products
Used oil filters
Acid Inorganic and organic acid
Base inorganic and organic base
Oxidizer Neutral oxidizers, Organic peroxides, Oxidizing acid/base
Asbestos Asbestos
Universal Waste (UW) Mercury containing automatic switches
Mercury containing thermostats
Other Mercury containing waste
Lamps 22.42 62 41 125.42
Photovoltaic Modules
Batteries (other) 128.74 21 22 33 204.74
Aerosol cans 499.59 11.47 73.21 14.5 598.77
Rechargeable batteries
Electronic Waste Covered Electronic Devices 1650 1668 1977 1000 6295
Other Electronic Devices 338 19 357
Other Home-generated Sharps
Home-generated pharmaceutical waste
Treated wood
General/ Miscellaneous
Non RCRA solids/ liquids
Tires 180 120 300
Other 35.34 2 40 77.34
ROWP PROCUREMENT January February March April May June July August September October November December YTD Total
Renewable gas in the form of transportation fuel (DGE) 0 0 0 0 0
Electricity from renewable gas (kWh) 0 0 0 0 0
Electricity from biomass conversion (kWh) 0 0 0 0 0
Compost (tons) 0 4.38 6.16 0 10.54
Compost (cubic yards) 0 0 0 0 0
Mulch (tons) 0 2.4 4.97 10.85 18.22
RECYCLED CONTENT PAPER PROCUREMENT LOG ATTACH INVOICES WITH REPORT SUBMISSION
Purchase Date Invoice Number Paper Type Volume Vendor Recycled Content % Notes