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HomeMy WebLinkAboutWM Commercial Route Review Program DescriptionWaste Management (WM) Contamination Monitoring Program Description Waste Management utilizes Smart Truck technology as part of its SB 1383 route review and contamination monitoring program. All commercial trash, recycling, and organics collection vehicles are equipped with onboard camera systems (3rd Eye technology), which capture real-time footage of containers at the point of collection during normal service operations. The Smart Truck system uses artiflcial intelligence to analyze container images and identify potential anomalies, including contamination, prohibited materials, or overloaded containers. When an anomaly is detected, the system associates the image with the corresponding service address and fiags the event for further review. All fiagged events are reviewed by trained WM technicians to verify accuracy, including conflrmation of correct address association, collection conditions, and whether contamination is present at or above a 10% threshold. Only events meeting or exceeding this threshold are formally classifled as contamination events. This veriflcation step ensures accuracy and consistency in contamination identiflcation. WM conducts annual route reviews across all commercial routes, reviewing up to 5% of stops per route during each review cycle. Following internal veriflcation, route review results are reviewed a flnal time prior to submission to the City. Upon conflrmation of contamination or non-compliance, WM issues SB 1383–compliant contamination notices to the service account holder associated with the address. These notices are accompanied by targeted educational materials designed to support corrective actions, improve source separation practices, and reduce contamination over time. A WM representative may also conduct direct follow-up with customers via phone when recurring contamination trends are identifled, to provide additional education and support corrective actions. Each route review includes a detailed record of accounts reviewed, contamination determinations, incident numbers (when applicable), route identiflcation, and documentation of follow-up actions taken. The Smart Truck-based approach provides several advantages over manual cart inspections, including improved worker safety, reduced operational disruption, consistent full-cart visibility (rather than surface-level observation), elimination of advance customer notiflcation requirements, and reduced environmental impact by integrating inspection into normal collection routes without additional vehicle deployment. 1 Tara Reyes From:WM <noreply@communications.wm.com> Sent:Wednesday, April 1, 2026 11:41 AM To:Tara Reyes Subject:Heads Up: One or more containers were filled incorrectly CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Sign Up Your Container Needs You During our service visit to 21810 COPLEY DR on 03/30/2026, we found that at least one of your containers was filled incorrectly. Not your container? Overage | Trash Reference # 72624228 Service Date 03/30/2026 Charge $100.00 View Details 2 After a warning period, you may be charged for contaminations or overages as allowed by your service contract. Tires are excluded waste and subject to a separate charge. To learn more about the Smart Truck℠ program, visit wm.com/smarttruck. Taking care of waste and recycling the right way helps ensure the cleanliness of your community, the safety of your driver and a second life for your recyclables. What Belongs in What Container? Recycling Bottles, cans, paper and cardboard. Please empty loose recyclables directly into your cart – never bag your recyclables. No loose plastic bags. Learn More Organics Food scraps, yard debris and food-soiled paper. Organic waste can be placed in your container loosely or in compostable bags that meet ASTM D6400 standards. Learn More 3 Trash Plastic bags, plastic wrap and polystyrene foam. Learn More Keep a Lid on Overages Visit wm.com/support to explore options for adjusting your service. Your Information 4 Customer ID 33-23213-33000 Service Information 21810 Copley Dr Diamond Bar, CA 91765-4460 Do More with My WM Set Communication Preferences Check Our ETA Instantly Adjust Your Service Request Extra Pickups Sign Up for My WM Download the My WM App Manage Preferences | Privacy Policy © 2026 WM Intellectual Property Holdings, L.L.C. 800 Capitol Street, Suite 3000, Houston, TX 77002