HomeMy WebLinkAboutDiamond Bar Monthly Reporting-2026Certification Statement
I hereby certify that the information contained in this report is complete, true, and accurate to the best of my knowledge and belief. This report is submitted in accordance with the
requirements set forth in the Waste Collection Agreement dated February 4, 2025. I understand that any false statement may be grounds for enforcement action, including penalties as
provided by the terms of the Agreement.
Company
Print Name
Signature
Date
Valley Vista Services
Heather Bragdon
Heather Bragdon
3/30/2026
CITY OF DIAMOND BAR TONNAGE REPORT
Tonnage Collected By Service
Recurring Service
MSW
Recycle Residual
Hazardous Residual
Bulky Items
Recycle
Food Waste
Green Waste/Food Waste Mixed
White Goods
Hazardous Recycled
E-Waste
Total Tonnage Collected
Recurring Service Diversion %
Roll Off
C&D Recycle
C&D Residual
C&D Recycle
C&D Residual
Recycle
MSW
Total Tonnage Collected
Roll Off Diversion %
Temporary Bins
C&D Recycle
C&D Residual
Recycle
MSW
Total Tonnage Collected
Temporary Service Diversion %
Total Tonnage Collected (All Services)
Landfilled
Recycled
Organics
Total Tons Collected
Total Tons Diverted
Total Diversion % All Services
January
1273.43
118.71
0
14.44
258.75
0
493.98
3.547
0.23084
0.879
2163.96684
0.356672212222993
18.82
4.61
0
0
9.17
27.5
60.1
0.465723793677205
0
0
1.985
5.945
7.93
0.25031525851198
1430.195
307.82184
493.98
2231.99684
801.80184
0.359230723642064
February
1155.34
71.45
0
17.42
266.7
0
467.3
2.74
0.1839
0.4705
1981.6044
0.380910740811839
0
0
2.51
1.02
4.87
14.6
23
0.320869565217391
0
0
1.82
5.46
7.28
0.25
1247.87
296.7144
467.3
2011.8844
764.0144
0.379750645713044
March
0
0
0
0
0
0
0
0
April
0
0
0
0
0
0
0
0
May
0
0
0
0
0
0
0
0
June
July
August
September
0
0
0
0
0
0
0
0
October
0
0
0
0
0
0
0
0
November
0
0
0
0
0
0
0
0
December
0
0
0
0
0
0
0
0
YTD Total
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Facility Name
Grand Central Recycling
Grand Central Recycling
Grand Central Recycling
Grand Central Recycling
Grand Central Recycling
Grand Central Recycling
Grand Central Recycling
Grand Central Recycling
Grand Central Recycling
Grand Central Recycling
Grand Central Recycling
Grand Central Recycling
CWS-DTLA
CWS-DTLA
Grand Central Recycling
Grand Central Recycling
Grand Central Recycling
Grand Central Recycling
Grand Central Recycling
Grand Central Recycling
RDRS #
RD10597
RD10597
RD10597
RD10597
RD10597
RD10597
RD10597
RD10597
RD10597
RD10597
RD10597
RD10597
RD10440
RD10440
RD10597
RD10597
RD10597
RD10597
RD10597
RD10597
RECYCLING TONNAGE SUMMARY
Material
Cardboard
HDPE Plastic
Old Newspaper
Tin
PET Plastic
Tubs Lids
Bulky Plastic
Aseptic
Film Plastic
3 Mix Glass
Plastic 3-7
Scrap Metal
Aluminum
Mixed Paper
Plastic Bags
Oil/Gal
Appliances
Total
January
207.14
5.01
0
0
5.37
0
0
0
0
19.32
1.24
6.94
1.86
51.41
0
52.59
3.55
354.43
February
201.31
14.46
0
0
13.49
0
0
0
0
29.59
2.76
5.42
1.08
44.67
0
17.97
2.74
333.49
March
0
April
0
May
0
June
0
July
0
August
0
September
0
October
0
November
0
December
0
Total
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
SB 1383 COMPLIANCE
Multi-Family
Total Accounts
Total Units
Accounts Mandated to Recycle Organics
Accounts Recycling Organics
Accounts with 3rd Party Recycling
Accounts with Self Hauling
Waivers
Accounts NOT recycling Organics
Businesses
Total Accounts
Total Units
Accounts Mandated to Recycle Organics
Accounts Recycling Organics
Accounts with 3rd Party Recycling
Accounts with Self Hauling
Waivers
Accounts NOT recycling Organics
AB 341 COMPLIANCE
Multi-Family
Total Accounts
Total Units
Accounts Mandated to Recycle
Accounts Recycling
Accounts with 3rd Party Recycling
Accounts with Self Hauling
Accounts NOT recycling
Businesses
Total Accounts
Total Units
Accounts Mandated to Recycle
Accounts Recycling
Accounts with 3rd Party Recycling
Accounts with Self Hauling
Accounts NOT recycling
NON-COMPLIANT ACCOUNTS
Compliance Issue (AB341/SB1383)
January
January
Customer
February
February
Address
March
March
Phone
April
April
Email
May
May
Current Service Level
June
June
July
July
August
August
September
September
October
October
November
November
December
December
CUSTOMER SERVICE SUMMARY
Customer Calls
Missed Pickups (MPU's)
Complaints (other than MPU's)
Service Requests- Bulky
Service Request- HHW
Billing Inquiries
General Inquiries
Number of C&D Projects- Opened
Number of C&D Projects- Closed
Other Customer Calls
Total Calls
SERVICE CHANGES (Commercial sector and multifamily accounts)
Name
COMPLETED C&D PROJECTS
Name
RIVA PROPERTY MANAGEMENT
ZENARC CONSTRUCTION & RENOVATI0N INC
ANDY PHU
CUSTOMER COMPLAINTS
Customer Name
KIN
WINSTON
CIMMARON OAKS 5
XU
NASSEREDDINE
CIMMARON OAKS 5
NIKRAVAN
KIMBLE
TENG
FORREST
WONG
CHUN
GONZALEZ
CARNIGHAN
TOW
MARQUEZ
WINDWOOD TOWNSHIP HOA
BADILLO
SALM
CHAO
ROUNDS
JIA
CHEANG
ZEPEDA
WU
ARANA
SHI
OGATA
RO
HAMIDEH
ARANA
January
12
3
755
16
110
464
1
2
439
1802
Date
Date
1/21/2026
1/27/2026
2/9/2026
Date of Complaint
1/8/2026
1/8/2026
1/8/2026
1/9/2026
1/14/2026
1/17/2026
1/20/2026
1/22/2026
1/22/2026
1/26/2026
1/26/2026
1/29/2026
1/6/2026
1/7/2026
1/26/2026
2/13/2026
2/13/2026
2/18/2026
2/24/2026
2/26/2026
2/26/2026
2/3/2026
2/3/2026
2/3/2026
2/6/2026
2/10/2026
2/16/2026
2/16/2026
2/18/2026
2/26/2026
2/12/2026
February
6
10
626
20
126
329
2
1
650
1770
Address
Project Address
2591 BRAIDED MANE DR
3474 FALCON RIDGE RD
1123 BAIN AVE
Date Resolved
1/8/2026
1/8/2026
1/8/2026
1/9/2026
1/14/2026
1/17/2026
1/20/2026
1/22/2026
1/22/2026
1/26/2026
1/26/2026
1/29/2026
1/6/2026
1/7/2026
1/26/2026
2/13/2026
2/13/2026
2/18/2026
2/24/2026
2/26/2026
2/26/2026
2/3/2026
2/3/2026
2/3/2026
2/6/2026
2/10/2026
2/16/2026
2/16/2026
2/18/2026
2/26/2026
2/12/2026
March
Phone
Total Tonnage
11.97
13.29
3.53
Address
3131 MARIGOLD
23419 AMBERWICK
940 GOLDEN SPRINGS
1752 MAPLE HILL
24490 EASTGATE
540 GOLDEN SPRINGS
828 TERRACE
1504 HIGHBLUFF
23047 ASPEN KNOLL
1297 DIAMOND BAR
23833 CHOLAME
2402 CASTLE ROCK
21170 LYCOMING
845 DARIUS
23317 RIDGE LINE
21631 LOST RIVER
877 SILVER FIR
3448 CROOKED CREEK
24415 DEEPSPRINGS
21131 CHIRPING SPARROW
2316 CANYON PARK
23464 COYOTE SPRINGS
2814 EAGLECREST
1638 SUMMITRIDGE
2829 SHADOW CANYON
22951 RIO LOBOS
23845 FALCONS VIEW
1104 RANCHWOOD
1261 RAPIDVIEW
249 PINTADO
22951 RIO LOBOS
April
Change (add, decrease, Increase)
Tonnage Diverted
8.98
9.97
2.65
Description/ Notes
SCH 1-9 FOR GRN MISSED 1-7 DRV#7289 MICHELLE 9095100285. TOWN HOME DIDN'T HAVE GRN CARTS UNDER WM. SERVICE/FIELD COMPLAINT
SERVICE/FIELD COMPLAINT, DEONN 3108062279 IRA TE ABOUT MISSED TRASH SVC. OBC TAGGED NOT OUT BUT CST HAD BRRL OUT SINCE NIGHT BEFORE, ALS O CONFIRMED VIA 3RD EYE. SCHD GO BACK FOR FRI
01/09
WEI LI RECY CART NOT BEING SRV AFTER BEING SRV TRNSF TO SUP +19499981266
CUSTOMER CALLED TO SAY HIS CTESY FOR TRASH SCH YESTERDAY 01/08 WAS NOT SERVICED PER DISP SHE WILL USE THE W/O FROM YESTERDAY TO SCH TODAY 9514626946 XU
SERVICE/FIELD COMPLAINT RECVD INQURIY FROM CM THAT 98TR WAS MISSED ON 01/13, SCHED PU FOR 01/15
MISSED BK PU FROM 01/16-SCH 01/19 ROSE +19095092312
MISSED GW CART SCH FOR 01/20 ASHKAAN 6262210710
REC BBL MISSED 01/21 #4044 MARKED COMPLETED SCH FOR PU 0/23 JULISSA-5627628291
MISSED TRASH SCH FOR 01/23 CUSTOMER WAS PLACE ON HOLD IN ERROR 9099735657
CUST UPSET DRIVER DID NOT SVC HER RECY BRL FO R THE SECOND TIME IN ONE MONTH.HER ACCT IS NO T PAST DUE.DRIVER IS MISTAKING HER HOME FOR 1297 S DIAMOND BAR BLVD. WHICH IS THE ACCT TH
AT IS ACTUALLY PAST DUE. JANINE 9512059215
MISSED GW CART SCH FOR 01/27 MAY 9098562779
MISSED TRASH SCH FOR 01/30 LUI 6263671191
BILLING COMPLAINT GONZALEZ CALLED TO SAY SHE JUST GOT APPROVED FOR SENIOR DISCOUNT BUT GOT ANOTHER BILL FOR 90.73 REVIEWED THE ACCT WITH SANG AND REASSURES CUST SHE CAN DISREGAR D THAT
BILL. ADVISED HER THE SENIOR DISCOUNT WILL BE APPLIED TO HER NEXT STATEMENT. 9095987046
CUST CALLED IN STATING THE 70 CENTS CREDIT IS DUE TO HER SENDING $95 & BEING SENT BACK THE 70CENT OVER PAYMENT. CUST IS UPSET DUE TO NOT HAVING THE 70 CENTS JUST CREDITED ONTO HER VVS
ACCOUNT ; CUST WILL LIKE A BETTER PAPERTRAIL B/C THE 70 CENTS DIDNT SHOW WHERE IT CAME FROM. JEANNIE +19092401897
RUBY CALLED IN UPSET ABOUT ADD'L $60 CHARGE SHE RECVD, ADV MISTAKE ON OUR END HOWEVER SHE WOULD RECV UPDATED INVOICE FOR DRY RUN CHARGE, CST REQ SUP STATES WILL NOT BE MAKING ANY PAYMENTS
DUE TO NOT GIVEN ANY INFORMATION ABOUT DRY RUN OR THAT BIN COULD NOT BE ON GRASS +16266161303 TRSNF TO V.G
MISSED TRSH 2/12 DRVR #8045 SCHED 2/13 STELLA +19098165565
REC BBL MISSED 0213 SCH FOR PU 02/16 DANIEL-5627724200
CUST UPSET BLKY WAS NOT PU TODAY, DID ADV SINCE VECHICLE WAS BLOCKING IT COULD NOT BE SERV. PER DISPATCH CAN SCH FOR NEXT WEEK ON SERV DAY.
SERVICE/FIELD COMPLAINT - CUST IS VERY UPSET PREVIOUS REP DID NOT FOLLOW UP WITH CUST ABOU T EQ VR, CUST IS THREATENING TO CALL THE CITY AND FILE A FORMAL COMPLIANT
SCHD MISSED PU FOR GRW ON 02/26 DAVID 6266173800
CST RPTD TRSH BRL MISSED CONFIRMED WITH DISPATCH SCH FOR 2/27 DRIVER # 7787 ROBERT +19095385229
INSISTS RENTER SENT IN PAYMENT, HAVE NOT RECEIVED A PAYMENT SINCE SEPTEM. SAID SHE'D CALLBACK OR RENTER WOULD TO PAY BALANCE. YANLI+16264130675
CST CALLED TO COMPLAIN ABOUT INVOICE AMOUNT SERVICE LINES NOT RMVD & BILLED INCORRECTLY FONG 16267577290
CALLED TO ADV BEING DOUBLE BILLED FOR FEB 2026 INV-AFTER REVIEWING ADJ WAS MADE OF $89.67 AS CUST WAS ALSO CHARGED FOR QTRLY SVC @ THE SR RATE OF $71.73 JOSE 5627735173
CUST UPSET DUE TO BEING CHARGED 2 MSW SUBS AND STATED SHE ONLY HAS 32GL ON SITE AND NOT A 64GL AND THAT THE BILLING WAS NOT ADDING UP. DID NOT WANT A REP ON THE LINE. PING WU 9096121122
CUST UPSET THAT SHE PAID $222 YESTERDAY WHEN SHE CALLED AND THAT SHE ONLY WANTED TO PAY THE PAST DUE. DID ADV THAT THE REP INFORMED HER OF THE FULL AMOUNT BUT SHE IS DENYING IT. ASKED
TO SPEAK TO A SUP.
BILLING COMPLAINT. PER CUST STATES SHE DOES NOT OWE THIS BALANCE, THAT SHE DID NOT REQ TO START SERVICE. STATES THAT THIS PROPERTY IS VACANT. ADV HER WE HAVE A START SERVICE FORM FROM
HER THAT SHE FILLED OUT. STATE THERE WAS A MISUNDERTANDING SHE ONLY REQ A QUOTE TO REMOVE SOME TRASH. ELLA 2167026332
CM DOESN'T AGREE WITH HOW WE ARE BILLING AND WANTS SENIOR DISC APPLIED TO THIS INV CYNTHIA +19097535348
CUST COMPLAINT THAT THEY SENT IN A CHK FOR PAYMENT AND IS NOW BEING CHARGED A LATE FEE AND THAT SHE IS PAST DUE. SENT EMAIL TO COLL TO REVIEW ACCT AND LOOK FOR CHK. JANE +17144035959
BILLING COMPLAINT - CUST CALLED IN TO REPORT BILL WAS CONFUSING AND INCORRECT, LEAD FIXED ISSUE AND L/S MAILED A NEW OUT OUT GANEM 6267577332
CUSTOMER CALLED TO MAKE A COMPLAINT TOWARDS A N EMPLOYEE. ADVISED I WILL LISTEN TO THE CALL AND COACH IF NEED BE. APOLOGIZED TO HER AND EXPLAINED THIS IS NOT THE EXPERIENCE WE WISH CUSTOMER
TO HAVE WITH VVS. ALSO, WAIVED LATE FEE OF 10.62 FOR INCONVEIENCE AND EXPLAINED B ILLING CYCLES. KARLA 5627464074
May
New Bin Size
Notes
June
Service (T, R, Org)
July
Service Frequency
Mon
August
Tue
September
0
Wed
October
0
Thu
November
0
Fri
December
0
Sat
Total
0
0
0
0
0
0
0
0
0
Notes
ROUTE REVIEW SUMMARY
Month
January
February
March
April
May
June
July
August
September
October
November
December
Totals
ROUTE REVIEW RESULTS
Audit Date
ROUTES
Trash
4
4
8
Route
Recycling
4
4
8
Auditor
Organics
5
5
10
Customer Name
Total #
of Routes
13
13
26
Customer Address
Sites
Surveyed
0
0
0
Cart Type Audited
Containers
Surveyed
0
0
0
Results (C/NC)
Contaminated
Containers
0
0
0
% Contaminated
%
Contaminated
0
0
0
Disposed as Trash (Y/N)
Notices
Provided
0
0
0
Contamination Fee (Y/N)
# Contamination
Fee
0
0
0
Contamination Notes (Describe contaminants)
Education Method
ROUTE SUMMARY
Route
DB01
DB02
DB03
DB04
DB05
DB06
DB07
DB08
DB09
DB10
DB11
DB12
DB13
Link to Photo
# Customers
4971
4461
4699
2854
300
6635
7036
5905
25
5583
5967
6056
513
Commodity
MSW
MSW
MSW
MSW
MSW
GREEN WASTE
GREEN WASTE
GREEN WASTE
GREEN WASTE
RECYCLE
RECYCLE
RECYCLE
RECYCLE
HAULER EDUCATION
Customer Type
Single- Family
Multi-Family
Business Only
Customer Type
Single- Family
Multi-Family
Business Only
Customer Type
Single- Family
Multi-Family
Business Only
Customer Type
Single- Family
Multi-Family
Business Only
CY 2025 Totals
HAULER EDUCATION MATERIAL SUMMARY
Item Title/Description/ Focus (SLCP, MORe, SRRE/HHWE)
Winter Newsletter
HAULER OUTREACH SUMMARY
Event/Workshop Name
Print Materials
January
0
N/A
N/A
Electronic Materials
January
0
N/A
N/A
Site Visits
January
0
N/A
N/A
Workshops/ Events
January
0
N/A
N/A
Description
February
11757
N/A
N/A
February
11561
N/A
N/A
February
0
N/A
N/A
February
0
N/A
N/A
March
March
March
March
April
April
April
April
May
May
May
May
June
June
June
June
Date Submitted for Review
12/29/2025
Event date
July
July
July
July
August
August
August
August
Date Approved
12/29/2025
Attendees
September
September
September
September
October
October
October
October
Date Sent to Customer
2/6/2026
Promos distributed at various events - pens,pencils, mints, activity books, seed pods, reusable ziplocs, chip clips, totes
November
November
November
November
December
December
December
December
Total Education
11757
N/A
N/A
Total Education
11561
N/A
N/A
Total Education
0
N/A
N/A
Total Education
0
N/A
N/A
HOUSEHOLD HAZARDOUS WASTE COLLECTION SUMMARY
Material Catergory
Flammable and Poisons
PCB-containing
Reclaimable
Acid
Base
Oxidizer
Asbestos
Universal Waste (UW)
Electronic Waste
Other
Material Type
Flammable solids
Flammable liquids
Oil-based paints
Paint Related Materials
Poisons
Reactive and explosive
compressed gas cylinders
1 lb propane canister
PCB-containing Paint
Other PCB waste (includes ballasts)
Antifreeze
Auto type batteries
Latex paint
Motor Oil
Oil products
Used oil filters
Inorganic and organic acid
inorganic and organic base
Neutral oxidizers, Organic peroxides, Oxidizing acid/base
Asbestos
Mercury containing automatic switches
Mercury containing thermostats
Other Mercury containing waste
Lamps
Photovoltaic Modules
Batteries (other)
Aerosol cans
Rechargeable batteries
Covered Electronic Devices
Other Electronic Devices
Home-generated Sharps
Home-generated pharmaceutical waste
Treated wood
General/ Miscellaneous
Non RCRA solids/ liquids
Tires
Other
Pounds Collected
January
10
439
5
7.68
February
20
10
150
3
6
8.84
20
150
March
April
May
June
July
August
September
October
November
December
Pounds Recycled
0
0
0
0
20
0
0
10
0
0
10
0
0
589
0
0
0
0
0
0
0
0
0
8
0
6
16.52
20
0
0
0
0
0
0
0
150
0
Pounds Incinerated
Pounds Neutralized
ROWP PROCUREMENT
Renewable gas in the form of transportation fuel (DGE)
Electricity from renewable gas (kWh)
Electricity from biomass conversion (kWh)
Compost (tons)
Compost (cubic yards)
Mulch (tons)
RECYCLED CONTENT PAPER PROCUREMENT LOG
Purchase Date
January
0
0
0
9.85
0
5.15
Invoice Number
February
0
0
0
9.69
0
7.66
Paper Type
March
Volume
April
Vendor
May
Recycled Content %
June
Notes
July
August
September
October
ATTACH INVOICES WITH REPORT SUBMISSION
November
December
YTD Total
0
0
0
19.54
0
12.81