HomeMy WebLinkAboutVVS Residential Transition Ops Plan
Operational Strategy Overview
Below is a brief outline of the Operational Strategy for the September 2025 Diamond Bar cart delivery project. The project encompasses the deliveries by Valley Vista Services (VVS) of
approximately 53,710 residential carts (see Tables I and II below), representing approximate quantities of Residential cart deliveries by service day and stream. Additionally, a plot
map is included to illustrate service days managed by Vista Services, based on current hauler Waste Management (WM). Each household account will receive one “set” of carts (64G Trash,
64G Recycling, and 64G Yard waste/GW). This scenario included logistical planning for the removal of existing WM residential carts. Valley Vista Services can work with any chosen 3rd
party vendor and/or Waste Management in planning and implementing to ensure a seamless transition for our customers.
Valley Vista Services will start this project on Monday, June 2, 2025. For this transition, we will have a primary crew of 14 employees, including 6 Supervisors, 1 Operation Manager,
and a Director of Operations dedicated to boots on the ground for the 6 weeks of transition until July 18, 2025, to mitigate unnecessary calls by providing live information to our customers.
Project Chronology & Operational Strategy Overview
Before mobilization, all pre-deployment meetings will be completed
VVS team to conduct final data scrub for all routes/accounts for residential customers in coordination with WM team (currently ongoing)
Final scheduling completed for all Residential homes
Final Print Route Sheets for Deliveries and Exchanges to be completed.
Final data download into Soft-Pak for the Onboard Computer (OBC) system to record each transition, including cart serial number and picture of the reach cart at each home.
Real-time data capture and transfer into our database to share with customers if needed.
Table I
Cart Quantities by Service Day, by Stream
Cart Quantities by Service Day by Stream
TRASH
RECYCLING
ORGANICS
TOTALS
Monday
3,580
3,580
3,580
10,740
Tuesday
3,180
3,180
3,180
9,540
Wednesday
3,000
3,000
3,000
9,000
Thursday
4,560
4,560
4,560
13,680
Friday
3,580
3,580
3,580
10,740
53,700
Table II
Residential Cart Plot Map
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Valley Vista Services will begin deliveries scheduled on the same service day as WM empties the carts.
Leave a flyer on all new trash carts (one per account) with instructions for customers to set all old WM carts out, full or empty, and leave them out until they are removed.
Provides Customer Service Contact number for VVS
Delivery of the 2G Food Pail on top of each Green Organics Cart
Remove all WM carts on the day of service to smooth the transition (work with WM 3rd party)
Recovered WM carts transported to the staging facility (3rd party will remove from there)
Work Orders for exchange sizes or extra carts will be starting on July 21, 2025 (after finishing cart deliveries)
All deliveries are targeted to be completed on July 11, 2025. Ongoing daily/weekly update emails or calls to review schedule, progress, reporting, and any operational/customer concerns.
Outreach materials will be utilized by VVS, per agreement with the City of Diamond Bar
Draft Scheule
Monday, May 5, 2025. Begin Receiving Carts at Stagging Place (5 miles away)
Monday, June 2, 2025. Begin Cart Deployment
Friday, July 11, 2025. All deliveries completed
Monday, July 14, 2025. Work Orders for Exchanging Carts
Thursday, July 31, 2025. All Work Orders Completed.
Start collecting on September 2, 2025 (Tuesday) due to the Labor Day Holiday; this week will work on Saturday to cover Friday services.
Fleet Inventory
VVS has ordered all the necessary equipment for this service area. (13) Automatic Side Loaders, with Battle Motors Chassis and McNeilus Bodies, 4 have been shipped and delivered to our
City of Industry location. There are fifteen (15) trucks for this transition, including a small BURRO for hard-to-service and a flatbed for cart exchanges. All these vehicles have begun
their testing cycles so we can ensure any issues are identified and addressed before the start of the services on 09/02/2025.
UNIT #
COLLECTION
TRUCKS VIN #
RECEIVED YES/NO
4035
2024 ASL
1CYAAFADAR1005772
4036
2024 ASL
1CYAAFADAR1005773
4037
2024 ASL
1CYAAFADAR1005774
YES
4038
2024 ASL
1CYAAFADAR1005775
YES
4039
2024 ASL
1CYAAFADAR1005776
YES
4040
2024 ASL
1CYAAFADAR1005777
YES
4041
2024 ASL
1CYAAFADAR1005778
4042
2024 ASL
1CYAAFADAR1005779
4043
2024 ASL
1CYAAFADAR1005780
4044
2024 ASL
1CYAAFADAR1005781
4045
2024 ASL
1CYAAFADAR1005782
4046
2024 ASL
1CYAAFADAR1005783
4047
2024 ASL
1CYAAFADAR1005784
Commercial Bin Exchanges
Valley Vista Services is planning to work with Waste Management (WM) to coordinate the removal of VVS commercial bins and the delivery of WM commercial bins starting on Monday, August
4, 2025, and finishing on Friday, August 15, 2025 (2 weeks) to ensure a seamless transition to the customers.
Table III
Commercial Container Count by Size
1.5 YD
2YD
3YD
4YD
6YD
40YD
7
18
338
40
6
9
A total of 418 containers to be removed, and WM delivered those containers simultaneously.
Operations
Our goal is to make this transition experience unique to our customers. As we deliver the new carts, we will simultaneously remove the old ones. VVS has made excellent progress in recruiting
and onboarding new collection drivers. Operations are planned for 14 residential drivers and one (1) operations supervisor (Aaron Budiman), a previous WM supervisor with full knowledge
and experience managing this residential area. Mr. Budiman has over 5 years of waste industry experience and is familiar with Diamond Bar residential routes. Felix Zamora, a 23 years’
experience residential collection supervisor with 23 years of experience, will assist Mr. Budiman during the transition period. Together, they have a collective twenty – eight (28)
years of experience. Ms. Erika Santillan will lead the operations team, bringing her +16 years of experience as Operation Manager with Mr. Solis’ +35 years of waste management experience
as Director of Operations. Additionally, VVS will have four (4) more operations supervisors to help during the transition. The Operation Team will utilize a hands-on approach emphasizing
direct, honest, and exceptional service to our customers. All staff in the field will be equipped with tablets so service requests can be immediately entered into Soft-Pak.
Cart Order 03/01/2025
11,000
64G
BLACK/TRASH
14,500
64G
BLUE/RECYCLING
13,500
64G
GREEN/ORGANICS
4,000
96G
BLACK/TRASH
3,000
96G
GREEN/ORGANICS
2,700
35G
BLACK/TRASH
2,500
96G
BLUE/RECYCLING
1500
35G
GREEN/ORGANICS
300
35G
BLUE/RECYCLING
17,500
2G
FOODPAILS
We believe that our proactive philosophy and strategies, honed over years of experience, will enable efficient delivery and removal of carts, reducing customer calls.
Finally, VVS has scheduled a comprehensive meeting with WM leaders to review the details of the Diamond Bar transition.
If you have any questions or require additional information, please do not hesitate to contact me at davidperez@zerepmanagement.com or 626-945-0373
Cordially,
David M. Perez
President/CEO