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Home My WebLink AboutDB/VVS Welcome PacketDear Valued Customer, We are excited to announce that, beginning September 1, 2025, Valley Vista Services (VVS) will officially take over residential trash, recycling, and organic waste collection for the City of Diamond Bar. Since 1957, VVS has been committed to delivering reliable waste collection services with a strong focus on customer satisfaction, environmental responsibility, and community engagement. We are honored to serve the residents of Diamond Bar and look forward to providing high-quality, dependable service to your community. To ensure a smooth transition, we are working closely with the current residential waste hauler, Waste Management (WM). Beginning June 2, 2025, VVS began replacing WM carts with new VVS carts. The cart exchange will last until August 15th. Your service day will remain the same. For details on rates and services, please refer to the rate sheet included with this letter. VVS will officially begin residential waste collection on Tuesday, September 2, 2025. Due to the Labor Day holiday, service will be delayed by one day during the first week, as our offices will be closed on Monday, September 1, 2025. Valley Vista Services, Inc. Waste Disposal and Recycling Division 17445 E. Railroad Street, City of lndustry, CA 91748 (626) 855-5501 (800) 442-6454 valleyvistaservices.com DBresidential@myvvs.com Welcome to Valley Vista Services-Your New Waste Collection Provider! We appreciate your trust and look forward to serving you. If you have any questions, please don’t hesitate to contact our customer service team. Welcome to Valley Vista Services! Black Cart Household Trash Blue Cart RecyclablesOrganic Waste Green Cart We l co m e t o Va l l ey V i s t a S e r v i c e s New Customer Information for Diamond Bar Our mission is to make a positive impact through exceptional customer care, innovative sustainability solutions, and meaningful community partnerships. Whether it's weekly curbside collection or recycling education, we're here to help keep your communities clean, green, and thriving. Valley Vista Services (VVS) has proudly served communities across Southern California for more than six decades. Since 1957, our family-owned and operated company has been committed to providing reliable waste and recycling services. We take pride in delivering friendly, dependable service while building lasting relationships with the communities we serve. Standard Residential Services: Billed every three months. Additional Services About Valley Vista Services Valley Vista Services offers waste collection to meet your household’s needs. Please place all carts out by 6:00 AM on your scheduled service day. Standard service includes: Three collection carts: One each for trash, recyclables, and organics. Choose from 35, 64, or 96-gallon sizes. The default size for all carts is 64 gallons. Customers may request one (1) additional recycling and organics carts at no additional cost. Bulky item pickups: Schedule up to four (4) on-call bulky item collections per year, at no extra charge. Each pickup allows for up to four (4) bulky items. Annual Holiday Tree Collection: VVS will collect holiday trees placed out from December 26 through the second Sunday in January at no additional cost. Trees must be free of decorations, lights, and stands. Simply place your tree out on your regular collection day during this period, and it will be picked up as part of our annual holiday tree collection sweep. For flocked trees, please call VVS Customer Service to schedule collection. Trees must be cut into sections no longer than 6 feet. Valet Service VVS offers complimentary roll-out and return service for customers with a legally or medically recognized disability. The disabled individual must be the named account holder on the VVS account. in Ways to Connect with VVS Holiday Schedule (800) 442-6454 ValleyVistaServices.com DBresidential@myvvs.com 17445 E Railroad St, City of Industry, CA 91748 Monday – Friday: 8:00 AM – 5:00 PM Saturday: 8:00 AM – 1:00 PM Follow us @ValleyVistaServices Whether you have questions, need to request a service, or want to stay informed, we’re just a call or click away. We’re grateful for the opportunity to serve the City of Diamond Bar and remain committed to keeping your community clean, green, and thriving. New Year’s Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day VVS observes the following 6 holidays: If your collection day falls on or after one of these holidays, service will be delayed by one day. If a holiday falls on a Saturday or Sunday, there will be no change to your service day Disability Discount Customers who are verified as disabled through a valid DMV-issued handicap certification are eligible to receive the Senior Discount rates listed in the approved rate sheet. The disabled individual must be the named account holder on the VVS bill. On-Call Sharps Containers VVS offers free delivery of sharps containers for customers participating in the home-generated Sharps mail-back program, at no additional cost. Door-to-Door Household Hazardous Waste (HHW) Collection Residential customers are entitled to two free door-to-door HHW pickups per calendar year. Accepted items include paint and paint products, household cleaners, automotive waste, garden chemicals, fluorescent tubes, thermometers, household batteries, and electronic waste. Senior Discount Customers eligible for the senior discount must be 60 years of age or older, listed on the VVS account, and reside at the service address. A valid ID is required as proof of eligibility. Curbside Used Oil and Oil Filter Collection Customers can place used motor oil and oil filters curbside on their regular collection day at no additional cost. Used motor oil must be in a clean, sealed container, and oil filters should be placed in clean, sealed zip-lock bags. Cart Placement Place all carts at the curbside or in your designated collection area by 6:00 AM on your service day. Please place wheeled cart(s) in the street on either side of your driveway with the wheels against the curb and the front of the cart(s) facing the street. Keep each cart at least two (2) feet away from any obstruction such as vehicles, trees, shrubs, posts, and other containers. For safe and efficient pickup, please make sure cart lids are fully closed. Overfilled carts or those with open lids may be tagged. Valley Vista Services, Inc. Rate Sheet To Our Valued Customer: Valley Vista Services, Inc. takes great pride in their work to keep the environment clean and protected for the future. Your participation in waste reduction practices and buying products made from recycled content are integral components of a sustainable society, and we thank you for your efforts. September 1, 2025 Customers will be charged the rates shown below on a quarterly basis, billed at the beginning of the period. To request additional services or if you have any questions or concerns, please do not hesitate to call Valley Vista Services, Inc.’s customer service department at (800) 442-6454 or (626) 855-5501, Monday through Friday 8 a.m. to 5 p.m. or Saturday 8 a.m. to 1 p.m. Basic Service Fee: 35-gallon Refuse Cart 64-gallon Refuse Cart 96-gallon Refuse Cart $89.67/quarter ($29.89/month) $106.17/quarter ($35.39/month) $120.33/quarter ($40.11/month) Basic Service Fee with Senior Discount/Disabled Discount (1): 35-gallon Refuse Cart 64-gallon Refuse Cart 96-gallon Refuse Cart $71.73/quarter ($23.91/month) $94.38/quarter ($31.46/month) $96.27/quarter ($32.09/month) Additional Services: Available upon request and senior discount is available for eligible customers. Container Size Exchange (beyond 1 per year):$25.00/exchange Bulky items, excess trash, and excess green waste (2): no chargeUp to 4 times per year (4 items per pickup) More than four times per year $45.00/collection 36-gallon Refuse cart (2nd or More) 64-gallon Refuse cart (2nd or More) 96-gallon Refuse cart (2nd or More) $17.94/quarter ($5.98/month) $21.24/quarter ($7.08/month) $24.06/quarter ($8.02/month) Recyclables cart (3rd or More) Organics cart (3rd or More) $7.44/quarter ($2.48/month) $21.24/quarter ($7.08/month) Additional Containers Beyond Basic Service, each: Roll-out Service (hauler moves cart to/from curb): For Disabled For Non-Disabled no charge $18.00/quarter ($6.00/month) Holiday Schedule: Collection Service will not run on these holidays: If your regular collection day falls on or after one of these holidays, pick up will be delayed one day. New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day A Senior Discount will be given to residents who meet the following criteria: head of household, elderly (60 or older), and reside at the residence. A Disabled Discount will be given to residents who meet the following criteria: head of household and can certify they are not able-bodied. The Disabled Discount cannot be combined with the Senior Customer Discount. (1) Bulky items include a maximum of 4 pickups per year, up to 4 items per pickup. This includes large items that do not fit into carts.(2) #1 PET Plastic ORGANICS Place all food in a clear or transparentplastic bag, tied securely, then place inthe organics cart Bread andGrains Food Scraps Eggs & Dairy Products Bones Fish Meat Yard Trimmings Flowers Food Soiled Napkins (in small quantities) Small Branches & Untreated Wood Grass Clippings Fruits and Vegetables No Dirt or Rocks No Palm Fronds What Goes in What Cart? Valley Vista Services Aluminum Cans LANDFILL All other items belong in the trash #4, #5, #7 Plastic Containers Glass Bottles & Jars Tin Cans Cardboard (flattened) #2 & #3 Plastic Containers Paper No Plastic Bags, Place recyclables directly in your cart Make sure all items are dryand empty Plastic Utensils,Straws, DirtyTake-OutContainers Juice Boxes & Milk Cartons To-Go Cups Bags & Wrappers Diapers, Used Paper Towels Styrofoam,Plastic Film,Plastic Bags No ElectronicsBagged Pet Waste & LitterScrap Metal RECYCLING No Household Hazardous Waste is Accepted in Any of These Carts All Batteries Motor OilPaint Antifreeze Transmission Fluid Sharps/Syringes/Lancets Pesticides Prescription DrugsAbrasive Cleaners To dispose of these materials, please call Valley Vista Services at (800) 442-6454. Contact us for more information: (800) 442-6454 | (626) 855-5501 DBresidential@myvvs.com valleyvistaservices.com Scan the QR code or visit the link below to: RSVP for either in-person or virtual community meetings Join the virtual meeting on July 26 th Join the virtual meeting on August 23 rd https://shor.by/DBHaulerMeetings2025 Valley Vista Services (VVS) will begin serving Diamond Bar residents on September 1, 2025. To help residents prepare for the transition and learn more about the upcoming services, four community meetings will be held - two in person and two virtual. All residents in the City of Diamond Bar are encouraged to attend one of these four meetings. Webinar ID: 861 2376 5110Passcode: DB2025Webinar Link: https://shor.by/DBMeeting072625 Webinar ID: 894 7169 5219Passcode: 241494 Webinar Link: https://shor.by/DBMeeting082325 Saturday, July 26 Saturday, August 23 (Virtual meetings via Zoom) 10 a.m. - 11:30 a.m.10 a.m. - 11:30 a.m. (In person meetings) City Hall - Windmill Room 21810 Copley Drive, Diamond Bar, CA 91765 Wednesday, July 16 6 p.m. - 7:30 p.m. City Hall - Windmill Room 21810 Copley Drive, Diamond Bar, CA 91765 Thursday, August 28 6 p.m. - 7:30 p.m. D i a m o n d B a r Waste Hauler Transition Community Meeting If you have any questions, please contact our Customer Service Department at (626) 855-5501 or (800) 442-6454, Monday through Friday from 8 a.m. to 5 p.m. and Saturday from 8 a.m. to 1 p.m. Meeting end times may vary depending on questions. Please note: webpage links are case sensitive. in Frequently Asked Questions When will I get my new VVS carts? VVS has begun delivering new carts in select areas of the City. Cart exchanges will continue until August 15th. To help ensure a smooth process, please place all carts (full or empty) at the curb on your regular collection day, if possible. If any new VVS carts are missed or arrive damaged, please contact VVS by phone or email. When will service start? Service with VVS starts on September 1st. However, since September 1st is Labor Day, your service day for the first week will be delayed by one day. Please continue to contact WM for all service-related matters, including missed pickups, bulky item requests, and household hazardous waste (HHW) scheduling. Do I need to start an account? You do not need to start an account. All customers have been automatically enrolled with VVS and will maintain the same service level, including cart size, number of carts, and collection day. To make updates to your account, you may contact VVS by phone or make changes online. When does billing start, and will my autopay transfer over? The first VVS bill, covering September-October, will be mailed in August. Autopay information will not transfer from WM. To enroll in autopay or paperless billing, please visit the VVS website or contact customer service. Will my Senior/Disabled discount and Valet service carry over? All services and discounts previously enrolled with WM will carry over to VVS— there is no need to reapply. If you are not currently enrolled and would like to apply, forms are available online. Ways to Connect with VVS ValleyVistaServices.com DBresidential@myvvs.com Follow us @ValleyVistaServices (626) 855-5501 | (800) 442-6454 17445 E Railroad St, City of Industry Monday – Friday: 8:00 AM – 5:00 PM Saturday: 8:00 AM – 1:00 PM What additional services are being offered? VVS offers the following at no extra cost: Bulky Item Pickups: Up to 4 pickups per year; 4 items per pickup. On-Call Sharps Containers: Free mail-back sharps container delivery. Door-to-Door Household Hazardous Waste (HHW) Collection: Two door-to-door pickups per year. Curbside Used Oil and Oil Filter Collection: Curbside collection on regular service days.