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HomeMy WebLinkAboutDiamond Bar December Tier 1 & Tier 2 generator updateGenerator Super H Mart Target Walmart Albertsons Market World Sprouts Smart and Final Diamond Fresh Tier 1 1 1 1 1 1 1 1 Touchpoint Email 1/13, Call 1/31, Email 2/13, Email 2/27, Email 3/28, Call 5/3, Email 5/25, Email 7/12, Call 7/28, Email 9/22, Mail 10/6, Call 10/10, Call 10/16, Email 10/16, Email 10/24, Email 11/15, Email 11/30, Call 12/6, In person 12/11, Email 12/13, Email 12/21, Email 12/26 Call 3/10, Email 3/28, Email 4/10, Call 6/29, Call 7/28, In Person 8/11, Call 8/22, Mail 10/6, Call 10/10, Call 10/11, Call 10/24, Call 11/15, Call 12/18, Call 12/20, Inspection 12/27 Email 1/13, Email 3/6, Email 9/22, Mail 10/6, Call 10/10, Call 10/11, Inspection 10/19 Email1/19, Call 3/6, Call 4/28, Email 9/22, Mail 10/6, Call 10/10, Inspection 10/13, Email 11/29 Email 1/13, Email 1/16, Email 2/3, Email 2/9, Call 2/27, In-person 3/15, Call 3/16, Email 4/24, Call 5/3, Email 5/4, Email 5/24, Call 6/29, Email 7/12, Call 7/28, Email 7/28, Call 7/31, Email 8/2, Email 8/22, Email 8/24, Mail 10/6, Call 10/10, Inspection 10/13 Email 1/13, Call 3/6, Email 8/22, Email 9/22, Mail 10/6, Call 10/10, Inspection 10/13, Email 10/24, Email 11/29, Call 12/18, Email 12/20 Email 1/13, Email 1/27, Call 1/31, Email 3/2, Call 6/29, Email 7/12, Email 8/2, Call 8/22, Email 9/22, Call 9/29, Mail 10/6, Call 10/10, Call 10/11, Email 10/11, Call 10/16, Call 10/24, Call 10/25, Inspection 10/30, Email 11/29, Email 12/20 Email 1/3, Email 1/13, Call 2/3, Email 2/27, In-person 3/15, Email 4/21, Email 4/27, Call 5/3, Email 5/4, Email 5/24, Call 6/29, Call 7/12, Email 7/13, Email 8/2, Call 8/22, Email 8/22, Call 9/22, Email 9/22, Mail 10/6, Call 10/10, Call 10/11, Call 10/16, Inspection 10/19, Call 11/29, Call 12/18, Email 12/18, Call 12/20 Donation Status Participating Participating Participating Participating Participating Participating Participating Participating Notes 1/13 I sent a follow up email to see if he had a chance to look at the information I sent him and was able to send it to his corporate. 1/31 I called and spoke with Mr. Yun to see if he was able to send over the info I sent him to his head quarters. He said he did not receive the info and couldn't find it in his email when I told him when I sent it. I sent it over again and he got it this time and said he would be sending it to his head quarters and would get in touch with me when he hears from them. 2/13 I sent a follow up email to Mr.Yoon to see if he was able to get the SB1383 info over to his headquarters and see if he has gotten started on getting into a donation program. 2/27 I tried to call but there was no answer so I sent a follow up email to Mr Yoon to see if he has gotten any updates from his headquarters regarding getting into a donation program. 3/28 I sent a follow up email to see if Mr Yoon has heard back from his headquarters with any guidance on getting into a donation program compliant with SB1383. 5/3 I spoke with Mr.Yun and he said his HR department was supposed to reach out to me but I let him know I haven't heard from them. He said he was going to contact them again so they can reach out. 5/25 I sent Mr.Yun over the City letter since I still have not heard back from him. 7/12 I tried calling but there was no answer. I sent a follow up email to see if he had recieved the letter that I had sent over. 7/28 Spoke with Mr. Yun and he said he had forwarded the email I sent him regarding SB 1383 and its requirements to his headquarters but he has not heard back from them. He said he will let me know when he hears back from them on how to move forward. 9/22 Sent Mr Yun to see if he has received any guidance from their headquarters. 10/6 Mailed the City letter and the trifold containing information on SB 1383 and its requirements. 10/10 Called to schedule their inspection but Mr.Yun will not be back in until the end of the week. 10/16 Spoke with Mr. Yun and he asked if I could send over the information again regarding SB1383 and how to sign up on Chow Match. I let him know that we need to do their annual inspection before the end of the yearand if they are not in a program as well as have the correct documents onsite I would need to mark them as not compliant. 10/16 Sent over the information on SB1383 and how to sign up on Chow Match again so he could forward it to his headquarters again. 10/24 Sent an email to Mr Yun to follow up and see if he has heard back from his headquarters. 11/15 Sent a follow up to see if Mr. Yun has heard back from his headquarters. 11/30 Jay from corporate reached out and would like to discuss getting their Diamond Bar location into a compliant program. We will be meeting with them the first week of December to discuss this further. 12/6 Had a meeting with their corporate office to discuss getting them into compliance. They are not donating at this time, we went over the requirements of SB1383 and they would like to meet in person so we can discuss a system wide solution for their locations. 12/11 We met in person and we discussed helping their stores get into a compliant program. They are very interested and should be getting back to us within a week to let us know if they would like to move forward with getting into a program. 12/13 Tommy got back to us after our meeting and let us know they would like to move forward with getting set up in a donation program. 12/21 Sent Tommy over a copy of our food donor agreement for them to review. 12/26 Tommy sent us back the agreement with some minor revisions from their legal for us to review. 3/10 I called the customer relations department and spoke with Ariel. He gave me an email and said I would need to send an email to get information regarding any type of donation program and there wasn't a number I could call for this. 3/28 I sent an email to corporate telling them about SB1383 and the problem I was having at the Diamond Bar location with getting the information I needed to show they are in compliance with out the corporate office telling them it was ok. 4/10 I got a response back from the corporate office and they had their agreement with Feeding America attached. I will begin reaching back out to the store to let them know and hopefully they will be more willing to let me know other information I have been requesting. 6/29 I tried calling several times to let them know I recieved the agreement from corporate. Every time I tried to get transferred it is just dead air or there is no answer. I will try back. 7/28 I am still unable to speak with anyone to confimr if they have their agreement on site so I can send it to them if they don't. No one ever answers when I call. If I continue to not get through I will stop by and see if I can speak with Emilee. 8/11 I stopped by since I have had no luck with anyone answering the phone to speak with Emilee and see if they have their agreement onsite and to give her a copy if she didn't. I also wanted talk to her about getting their pounds from them as well. I waited for about 5 minutes but then one of the employees came back and told me she was in a meeting. I gave her my card and asked if she could have her call me. 8/22 Tried calling again because I never heard back from Emilee but after calling several times and reaching out to different departments no one ever answered. 10/6 Mailed the City letter and the trifold containing information on SB 1383 and its requirements. 10/10 Tried to call to schedule their inspection but there was no answer. 10/11 Tried to call again but there was still no answer. I will try to stop in again if I continue to get no answer. 10/24 Tried calling again and still no answer. 11/15 I still have not been able to get in touch with anyone so I will need to go in person to see if I can get in touch with Emilee. 12/18 Tried to call and speak with Emilee to schedule their inspection but there was still no answer. 12/20 I tried calling one last time but there was still no answer. I will be stopping by to do their inspection to verify documents are onsite.12/27 Went in and Emilee was out on leave but I was able to do their inspection with the manager Michael and the receiver Jay. They have their agreement onsite and all their donation receipts but they did not have their pounds donated onsite. Jay reached out to the organization they donate to and they told him they can provide them with their pounds. Jay is gong to contact me once he receives their pounds from World Blessings and he is going to see if they can provide them to the store every month. 1/13 I sent an email requesting pounds donated in December. They were able to provide the pounds donated in December as well as a year end total. 3/6 Emailed Do and Marquette to follow up and make sure their donation pick ups are still going well. 9/22 Sent Marquette a request for their monthly pounds.10/6 Mailed the City letter and the trifold containing information on SB 1383 and its requirements. 10/10 Called to schedule their annual insprction but neither Do or Marquette were there. 10/11 Spoke with Marquette and was able to schedule their inspection for 10/19 at 12pm. 10/19 Went in and did their annual inspection with Do who is the store manager and they are still donating to the same location through Feeding America and have all their documents onsite. 1/19 Sent an email requesting pounds donated in December. Eileen was able to provide pounds for December as well as a year end total. 3/6 I spoke with Joe because Eileen changed stores. He confirmed they still donate to Project 2911 and donation pick ups are going great. 4/28 I called and spoke with Pete who is their reciever and he was able to provide me pounds for February and March. 9/22 Sent Pete an email for the monthly pounds. 10/6 Mailed the City letter and the trifold containing information on SB 1383 and its requirements. 10/10 Spoke with Joe and was able to set their inspection for 10/13 at 10am. 10/13 Went in and did their inspection with Joe who is the store director and they are still donating the Project 2911 and have their agreement onsite and are tracking their monthly pounds. 11/29 Requested October pounds. 1/13 Martin emailed me and said he was having trouble getting past the business search on chowmatch. I contacted Tod at chowmatch to see if he could figure out why it would not locate his business. 1/16 I sent a follow up email to Martin to see if he was able to get past the business search by entering the full name of the business that comes up on google. I also wanted to see if Tod was able to help him out because Tod asked for his email so he could contact him. 2/3 Emailed Martin to see if he was able to signup on chow match. 2/9 Emailed Martin to see if he was still having trouble because I noticed he was still not on chow match as a donor yet. 2/27 I tried to call but the number was disconnected so I sent an email to Martin to see if he tried to sign up on chow match again and to let him know that he shouldn't have any further problems. 3/15 Stopped in to see Martin since the number was dissconnected but he was not there. I wanted to see if he had a chance to get onto Chow Match. I left my card with Charlie and he said he would let him know I stopped by. 3/16 Martin called me back and said they had some issues with there phone but it is fixed now. He said he has been busy but as soon as he has a chance he will try signing up again as soon as he has time. 4/24 I emailed Martin to see if he has had a chance to get signed up on chow match since I have not heard back from him. 5/3 I called and spoke with Jennifer but she said Martin was in a meeting and she would have him call me back. 5/4 Sent Martin an email to see if he has tried signing up again because I have not seen Market World come up as a new donor yet. 5/24 Sent a follow up email to Martin and I also attached the City letter as well. 6/29 I spoke with Martin to see if he has had any more trouble signing up. I noticed that he is still not listed on chow match. He said he thought he had finished but he didn't. He said he will log in and complete his sign up. 7/12 I sent Martin an email about completing the sign up process on chow match.7/28 Called and spoke with Chimin and she said Martin was not there but she would let him know I called. 7/28 Sent a follow up email to Martin to check on his sign up process on Chow Match. 7/31 Martin called me back and was having trouble finding the information I sent him on Chow Match. I sent it over to him again and he said he would call me back if he had any issues signing up. 8/2 Emailed Martin to see if he was able to get logged in and complete his sign up on Chowmatch. 8/22 Sent Martin a follow up email to see if he needed any help getting signed up on Chowmatch. 8/24 Charlene sent me an email and said they have completed the sign up process. I went in and made them an active donor so they are all signed up and are in compliance now. 10/6 Mailed the City letter and the trifold containing information on SB 1383 and its requirements. 10/10 Spoke with Martin and was able to schedule their inspection for 10/13 at 9:30am. 10/13 Went in and did their inspection with Martin who is the general manager and pulled up their agreement in Chow Match. They are in a program and have documents onsite now. They have not yet made a donation as they have not had anyting to donate yet. I let Martin know to make sure when he has excess he is posting it for donation. 1/13 Sent an email requesting pounds donated in December and Natasha was able to provide me pounds donated in December as well as a year end total. 3/6 Called and spoke with Ron, they are still donating to Food Rescue and donation pick ups are going great. 8/22 Sent Natasha an email regarding the pounds to see if they got everything straightened out with the reporting issue they were having with LA Regional and if she could provide me the pounds for May, June and July. 9/22 Sent Natasha a request for pounds in the months of May, June, July and August. 10/6 Mailed the City letter and the trifold containing information on SB 1383 and its requirements. 10/10 Spoke with Ron and was able to schedule their inspection for 10/13 at 10:30am. 10/13 Went in and did their annual inspection with Mary in receiving and they are donating to A Place of Comfort throught the LA Food Bank. They have the documents onsite and are tracking monthly pounds. The agreement they had onsite was not the full agreement so I will reach out to the LA Food Bank. 10/24 Spoke with Mary and she is going to reach out to corporate and have them send over the full agreement. She took down my email and said she would send it over as soon as she receives it. 11/29 Requested October pounds. 12/18 Spoke with Mary and she said the agency was supposed to bring over a copy of their full agreement but has not yet. She said she was going to follow up with them when we got off the phone and that she would reach out to me as soon as she has it. 12/20 Sent Natasha a request for their pounds donated in September, October and November. 1/19 I sent a follow up email to Matt to see if they have been able to find a new organization to donate to. 1/27 I sent an email requesting pounds donated in December. Sabra responded and was able to provide pounds donated. 1/31 I spoke with Sabra because Matt was not in and asked her if they were able to find another organization to donate to since the other one was not very consitent. She said the orginal organization are more consistent now and come twice a week and things are going much better, 3/2 Sent an email to Matthew to follow up and see if he was able to find out about their agreement. 6/29 Spoke with Sabra and she said Matthew was not there. I will try back to follow up on their agreement. 7/12 I sent Matthew an email to see if he has been able to find out about their agreement. 8/2 Sent an email to Matthew to see if he could give me an update regarding their agreement. 8/22 I called to speak with Matthew but they told me he was on vacation. I will continue to reach out. 9/22 Sent Matthew a request for their pounds in the months of May, June, July and August. 9/29 Spoke with Matthew and he said he has been out for awhile. He said he would look at the email I sent yesterday and get me the pounds I need. He also said he is going to check and make sure their agreement is onsite. 10/6 Mailed the City letter and the trifold containing information on SB 1383 and its requirements. 10/10 Called to speak with Matthew but he was unavailable. 10/11 Spoke with Sabra and Matthew was on lunch and she asked if I could call back. 10/11 Sent Matthew an email regarding setting up their inspection. 10/16 Spoke with Dominique and he said he is going to send Matthew a message letting him know I called regarding their agreement and inspection. 10/24 Spoke with Sabra and Matthew was off, he will be in tomorrow so I will try back then. 10/25 Spoke with Matthew and scheduled their inspection for 10/30 at 1:30pm. 10/30 Went in and did their annual inspection with Matthew who is the store manager and they are still donating to the same location and are tracking their monthly pounds and have their agreement onsite. 11/29 Requested October pounds. 12/20 Sent Matthew a request for their pounds donated in October and November. 3/15 I stopped in to see if Norma has been able to get onto Chow Match and to also see if she had her donation reciepts on site but she was out of town. I left my card with Luis and he said he would let her know I stopped by.4/21 I sent an email to Norma to see if she could start sending me a total for pounds donated each month since she said she was going to get her donation reciepts from accounting. 4/27 I emailed Norma to see if she has had a chance to get signed up on chow match yet. 5/3 I tried calling but there was no answer and no mailbox to leave a message. 5/4 Sent Norma an email to see if she has been able to get her donation reciepts on site and if she has been running into any problems signing up on chow match. 5/24 Sent a follow up email to Norma regarding chow match and her donation receipts and I attached the City letter as well. 6/29 Spoke with Lewis and he let me know that Norma was no longer at that store. He said I would need to speak with the owner Riyad but he was out of town until next month. 7/12 I called and spoke with Temo who is Riyad's cousin since he was still out of town. I explained to him the mandate and what I had been going through with Norma. He asked if I could send over information so they could go over it as well as template agreements. 7/13 I sent over information on SB 1383 and its requirements as well as the template agreements we have. 8/2 Sent Temo a follow up email to see if they have had a chance to go over the information I sent over. 8/22 Called to speak with Temo but he was not there. I will send him a follow up email as well. 8/22 I sent Temo a follow up email to see if he had a chance to go over the information I sent over with Riyad. I also let him know that with the end of the year coming up we will be needing to do their annual inspection so I just want to make sure they have everything in place. 9/22 Spoke with Temo and he said they do have their donation receipts onsite now. He asked if I could resend the template agreement so he could look over it. 9/22 Sent over the copy of a template agreement for Temo to look over. 10/6 Mailed the City letter and the trifold containing information on SB 1383 and its requirements. 10/10 Tried to call Temo to schedule their inspection but there was no answer so I will try to email him. 10/11 Tried calling again and there was still no answer. 10/16 Spoke with Temo and was able to schedule their inspection for 10/19 at 12:30pm. 10/19 Went in and did their annual inspection with Temo who is one of the managers. They have their agreement onsite now but their donation receipts do not show pounds. He is going to start weighing their donations and send them over to me before the end of the year. 11/29 I tried reaching out to Temo to see if he was able to start tracking pounds for November but he was not in so I will need to reach back out. 12/18 I tried to call Temo a couple times to follow up on their pounds but there was no answer. 12/18 I sent Temo an email to see if he was able to weigh his pounds donated in November. 12/20 Tried calling to speak with Temo but they said he was not in and I would need to call back. Compliance Status Compliant Compliant Compliant Compliant Compliant Compliant Compliant Not Compliant Generator Chili's Diamond Bar Golf Course Encore Teppan Diamond Palace Cuisine of India Hope For Special Education Inc Oak Tree Lanes Bowling-Sports Pomona Unified School District Walnut Valley Unified School District Tier 2 2 2 2 2 2 2 2 Touchpoint Call 5/22, Call 6/29, Email 7/3, Call 9/26, Mail 10/6, Call 11/15 Call 5/22, Mail 10/6 Mail 10/6, Call 11/15 Mail 10/6 Call 6/29, Email 7/3, Call 8/22, Mail 10/6 Call 6/6, Call 7/28, Email 7/28, Mail 10/6, Email 11/15 Call 5/22, Email 5/23, Email 6/6, Call 9/26, Email 9/26, Mail 10/6 Email 4/13, Mail 10/6, Email 11/8 Donation Status Not Participating Not Participating Not Participating Not Participating Not Participating Not Participating Not Participating Participating Notes 5/22 I called and asked to speak with the manager. I was left on hold for over five minutes and then the call just dropped. I will try back. 6/29 Spoke with Wyatt and they are not donating at this time. He asked if I could send over additional information regarding this. 7/3 Sent over additional information on SB 1383 and its requirements. 9/26 Spoke with Kristin and Wyatt was not there. She said she saw the email but that the GM Vanity would be the one to talk to regarding this and she was not in. 10/6 Mailed the City letter and the trifold containing information on SB 1383 and its requirements. 11/15 Spoke with Wyatt and Vanity was not in so I will need to call back to get in touch with her. 5/22 I called to see if they have re opened yet but every extension I tried there was no answer. I will try back. 10/6 Mailed the City letter and the trifold containing information on SB 1383 and its requirements. 10/6 Mailed the City letter and the trifold containing information on SB 1383 and its requirements. 11/15 Tried calling but there was no answer. I will continue to reach out. 10/6 Mailed the City letter and the trifold containing information on SB 1383 and its requirements. 6/29 I left a voicemail for Aida regarding SB 1383. 7/3 I sent over Aida information on SB 1383 and its requirements. 8/22 Left a voicemail for Aida. 10/6 Mailed the City letter and the trifold containing information on SB 1383 and its requirements. 6/6 Spoke with Mario and he said I would need to speak with Erica. He gave me her number so I will need to call her (808) 344-4362. 7/28 Spoke with Erica and they are not donating at this time. She gave me her email so I could send over additional information. 7/28 Sent over additional information regarding SB 1383 and its requirements. 10/6 Mailed the City letter and the trifold containing information on SB 1383 and its requirements. 11/15 Sent a follow up message to Erica regarding the informaiton I sent over to her. 5/22 Called and spoke with Maria and she said they do donate to The Gary Center, Sewing Seeds, and Inland Valley Council Church. I asked her about agreements and food logs being on site and she said there was. She gave me Daryl's email address becuase he is the one in charge of all this so I can send over information. 5/23 I emailed Daryl information on SB1383 and its requirements and also asked if agreements and logs were at each site as well if thre donation program included the five schools in Diamond Bar as well. 6/6 Sent a follow up email to Daryl to see if he had a chance to go over the information I sent over. 9/26 Spoke with Daryl and they donate out of their warehouse. Legal is working on how it is supposed to work with each individual school. They do donarte and they track their pounds donated as well. I let him know to make sure they they also need agreements onsite with each organization they donate to as well as the food log. I let him know that most districts that we work with will have a centralized location that the schools will take their excess food to and then all the donations are picked up from there. He asked if I could email him again so he has my information and he would reach out if he had any questions. 9/26 Emailed Daryl and let him know to reach out if he had any questions or needed help with anything. 10/6 Mailed the City letter and the trifold containing information on SB 1383 and its requirements. 4/13 Received an email from Emmalyn who is the director of nutrition services and she said they are in a program. COPIA picks up all their food donations. They have a centralized location where all donations are sent and picked up from which is Walnut High School. She said they have their agreement and food log as well. 10/6 Mailed the City letter and the trifold containing information on SB 1383 and its requirements. 11/8 Emmalyn sent me the recipients their donations go to. After COPIA picks up the recipients that receive the donations are Inland Valley Hope Partners- Pomona, Walter Hoving Home- Pasadena, Social Model Recovery Systems- main site in Covina. Compliance Status Not Compliant Not Compliant Not Compliant Not Compliant Does not qualify Does not qualify Compliant Compliant