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Home My WebLink AboutDiamond Bar Monthly Reporting-November 2025Certification Statement I hereby certify that the information contained in this report is complete, true, and accurate to the best of my knowledge and belief. This report is submitted in accordance with the requirements set forth in the Waste Collection Agreement dated February 4, 2025. I understand that any false statement may be grounds for enforcement action, including penalties as provided by the terms of the Agreement. Company Print Name Signature Date Valley Vista Services Heather Bragdon Heather Bragdon 12/24/2025 CITY OF DIAMOND BAR TONNAGE REPORT Tonnage Collected By Service Recurring Service MSW Recycle Residual Hazardous Residual Bulky Items Recycle Food Waste Green Waste/Food Waste Mixed White Goods Hazardous Recycled E-Waste Total Tonnage Collected Recurring Service Diversion % Roll Off C&D Recycle C&D Residual Recycle MSW Total Tonnage Collected Roll Off Diversion % Temporary Bins C&D Recycle C&D Residual Recycle MSW Total Tonnage Collected Temporary Service Diversion % Total Tonnage Collected (All Services) Landfilled Recycled Organics Total Tons Collected Total Tons Diverted Total Diversion % All Services January February March April May June July August September 1311.56 131.15 0 16.7 341.79 0 502.05 3.42 1.47 0.994 2309.134 0.375215990063807 21.55 7.18 14.01 42.02 84.76 0.419537517697027 0 0 5.37 14.88 20.25 0.265185185185185 1506.79 405.304 502.05 2414.144 907.354 0.375849162270353 October 1297.51 99.8 0 14.75 275.38 0.23 517.11 3.59 0.73 0.83 2209.93 0.367713004484305 11.94 1.2 20.26 60.79 94.19 0.341862193438794 0 0 2.09 6.2 8.29 0.25211097708082 1465.5 329.57 517.11 2312.18 846.68 0.366182563641239 November 1179.24 84.28 0 16.98 241.36 0 388.69 2.18 0.7834 0.9885 1914.5019 0.340026771454236 10.73 3.58 6 17.99 38.3 0.436814621409922 0 0 1.69 5.06 6.75 0.25037037037037 1290.15 280.7119 388.69 1959.5519 669.4019 0.341609681274581 December YTD Total 3788.31 315.23 0 48.43 858.53 0.23 1407.85 9.19 2.9834 2.8125 6433.5659 0.36216709927538 44.22 11.96 40.27 120.8 217.25 0.388906789413119 0 0 9.15 26.14 35.29 0.259280249362426 4262.44 1015.5859 1407.85 6685.8759 2423.4359 0.362470966593921 Facility Name Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling RDRS # RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RECYCLING TONNAGE SUMMARY Material Cardboard HDPE Plastic Old Newspaper Tin PET Plastic Tubs Lids Bulky Plastic Aseptic Film Plastic 3 Mix Glass Plastic 3-7 Scrap Metal Aluminum Mixed Paper Plastic Bags Oil/Gal Appliances Total January February March April May June July August September 175.53 4.24 0 0 4.55 0 0 0 0 16.37 1.05 5.88 1.58 43.57 0 41.74 3.42 297.93 October 205.89 4.99 0 0 5.34 0 0 0 0 19.21 1.24 6.9 1.85 51.1 0 37.74 3.59 337.85 November 178.7 4.32 0 0 4.63 0 0 0 0 16.67 1.07 5.98 1.6 44.35 0 49.48 2.18 308.98 December Total SB 1383 COMPLIANCE Multi-Family Total Accounts Total Units Accounts Mandated to Recycle Organics Accounts Recycling Organics Accounts with 3rd Party Recycling Accounts with Self Hauling Waivers Accounts NOT recycling Organics Businesses Total Accounts Total Units Accounts Mandated to Recycle Organics Accounts Recycling Organics Accounts with 3rd Party Recycling Accounts with Self Hauling Waivers Accounts NOT recycling Organics AB 341 COMPLIANCE Multi-Family Total Accounts Total Units Accounts Mandated to Recycle Accounts Recycling Accounts with 3rd Party Recycling Accounts with Self Hauling Accounts NOT recycling Businesses Total Accounts Total Units Accounts Mandated to Recycle Accounts Recycling Accounts with 3rd Party Recycling Accounts with Self Hauling Accounts NOT recycling NON-COMPLIANT ACCOUNTS Compliance Issue (AB341/SB1383) January January Customer February February Address March March Phone April April Email May May Current Service Level June June July July August August September September October October November November December December CUSTOMER SERVICE SUMMARY Customer Calls Missed Pickups (MPU's) Complaints (other than MPU's) Service Requests- Bulky Service Request- HHW Billing Inquiries General Inquiries Number of C&D Projects- Opened Number of C&D Projects- Closed Other Customer Calls Total Calls SERVICE CHANGES (Commercial sector and multifamily accounts) Name COMPLETED C&D PROJECTS Name YEPENG YANG SHOW-WEN KONA CONSTRUCTION INC RIVA PROPERTY MANAGEMENT DON PATTON CUSTOMER COMPLAINTS Customer Name CARPENTER ESTEL MUNOZ LUONG MONROE MAXTED STANDARD YEU SHAN HSIEH LOPEZ DOUGLAS OEI SHARMA WARREN ANTONIEWICZ MONTEFINO HOA SETH FANG BARBARA P BEACH-COURCHESNE CIMARRON OAKS 1 RISING HOYLE WINDWOOD TOWNSHIP HOA SULLIVAN RIZZO ZENG BERRY BASRAI ALFRED PATHAK MIJARES TAKESHITA MUDRAK DECASTRO LIN LIU NISSEL SALCIDO MERLETTI MOON MALDONADO VILLINES HUYNH MOTIWALA HEIDEMAN FORD PHADUNGSILP A & M FAMILY ROOFING CORP TAFOYA MORA BRAVO AVALOS DAVIS CHANDLER CIMMARON OAKS 5 QINGLAM NAVIDAD SANCHEZ JUAREZ GREENE HOYLE CLEAR CREEK CANYON HOA SANTIZO JAZZAR DE ARO WANG TRAN PENG NIEDOJADLO GASTELUM FENG SAIS SHAH BOWER XIA January Date Date 9/26/2025 9/22/2025 10/20/2025 11/4/2025 11/12/2025 Date of Complaint 9/12/2025 9/30/2025 9/8/2025 9/19/2025 9/3/2025 9/10/2025 9/15/2025 9/11/2025 9/17/2025 9/18/2025 9/11/2025 9/25/2025 9/4/2025 9/18/2025 9/2/2025 9/4/2025 9/30/2025 10/2/2025 10/3/2025 10/6/2025 10/9/2025 10/10/2025 10/13/2025 10/21/2025 10/31/2025 10/7/2025 10/11/2025 10/6/2025 10/6/2025 10/7/2025 10/7/2025 10/7/2025 10/7/2025 10/7/2025 10/7/2025 10/7/2025 10/7/2025 10/7/2025 10/8/2025 10/8/2025 10/8/2025 10/8/2025 10/8/2025 10/14/2025 10/16/2025 10/17/2025 10/17/2025 11/1/2025 11/4/2025 11/4/2025 11/4/2025 11/4/2025 11/5/2025 11/5/2025 11/13/2025 11/14/2025 11/17/2025 11/19/2025 11/20/2025 11/21/2025 11/25/2025 11/25/2025 11/28/2025 11/3/2025 11/4/2025 11/5/2025 11/14/2025 11/14/2025 11/17/2025 11/18/2025 11/18/2025 11/24/2025 11/24/2025 February Address Project Address 1971 PEACEFUL HILLS RD 23737 GOLDEN SPRINGS DR 425 CAMARITAS DR 2591 BRAIDED MANE DR 1375 DEEPLAWN DR Date Resolved 9/12/2025 10/1/2025 9/8/2025 9/22/2025 9/4/2025 9/12/2025 9/15/2025 9/11/2025 9/17/2025 9/18/2025 9/12/2025 9/25/2025 9/8/2025 9/18/2025 9/2/2025 9/4/2025 9/30/2025 10/2/2025 10/3/2025 10/6/2025 10/9/2025 10/10/2025 10/13/2025 10/21/2025 10/31/2025 10/7/2025 10/11/2025 10/6/2025 10/6/2025 10/7/2025 10/7/2025 10/7/2025 10/7/2025 10/7/2025 10/7/2025 10/7/2025 10/7/2025 10/7/2025 10/8/2025 10/8/2025 10/8/2025 10/8/2025 10/8/2025 10/14/2025 10/16/2025 10/17/2025 10/17/2025 11/1/2025 11/4/2025 11/4/2025 11/4/2025 11/4/2025 11/5/2025 11/5/2025 11/13/2025 11/14/2025 11/17/2025 11/19/2025 11/20/2025 11/21/2025 11/25/2025 11/25/2025 11/28/2025 11/3/2025 11/4/2025 11/5/2025 11/14/2025 11/14/2025 11/17/2025 11/18/2025 11/18/2025 11/24/2025 11/24/2025 March Phone Total Tonnage 27.64 2.85 4.78 6.83 7.48 Address 21400 BELLA PINE 300 ROCK RIVER 638 CHAPPARAL 409 EL ENCINO 1460 VALEVIEW 1057 FAREL 23648 DECORAH 20893 STARSHINE 638 PANTERA 1555 KIOWA CREST 933 SUMMITRIDGE 24356 DARRIN 902 WHITECLIFF 727 LINCOLN 23080 PASEO DE TERRADO 556 TOPSIDE 711 LINCOLN 2021 PEACEFUL HILLS 1108 CLEGHORN 455 BREGANTE 2236 SHADY HILLS 843 WINDWOOD 724 LOOKING GLASS 1352 CRESTMONT 20569 OAK MEADOW 21340 RUNNING BRANCH 2010 FERN HOLLOW 1501 SILVER 24115 WILLOW CREEK 3376 HAWKWOOD 455 PROSPECTORS 1711 REDGATE 20538 OAK MEADOW 22205 STEEPLECHASE 3429 CROOKED CREEK 22724 DRY CREEK 1547 GOLD CANYON 21016 QUAIL RUN 2226 SHADY HILLS 20432 CALPET 24370 CLAYWOOD 22716 DRY CREEK 656 BLENFIELD 23520 COYOTE SPRINGS 1117 BRAMFORD 1317 HOLLY LEAF 1505 GERARD 21177 TRIGGER 1165 TWIN CANYON 157 PALO CEDRO 1173 TWIN CANYON 162 PALO CEDRO 540 GOLDEN SPRINGS 3535 CROOKED CREEK 217 DEL SOL 3511 CASTLE ROCK 22726 BEAVERHEAD 523 BREGANTE 2236 SHADY HILLS 23524 TWIN SPRING 506 DOLE 616 LOOKING GLASS 680 ARMITOS 3403 CROOKED CREEK 800 CANYON VIEW 20725 KELFIELD 607 CAMERON CREST 2177 INDIAN CREEK 24339 SEAGREEN 20954 MOONLAKE 20700 MILL 24205 SILVER SPRAY 610 BLENFIELD April Change (add, decrease, Increase) Tonnage Diverted 20.73 2.14 3.59 5.12 5.61 Description/ Notes CUST CONCERNED THAT ONE BRL IS ALWAYS LEFT OUT ON THE STREET AND HE HAS VALET SERVICE AND ITS THE 2ND TIME IT HAS HAPPENED AND THE 2ND TIME HE HAS CALLED IN. JOHN 3233026691 CUST REPORTED HE WAS NEVER DELV A TRSH OR REC BRL AND THEY REMOV HIS WM BRLS AND DID NOT REPLACE THEM WITH NEW ONES. SCH DELV 10/1 MARTIN +19092271172 CUST CALLED TO SAY SHE IS UNHAPPY WITH THE TIME WE SERVICE HER GW BRL BECAUSE HER GARDNER COMES AFTERNOON AND SHE GETS STUCK WITH GREEWASTE FOR THE ENTIURE WEEK. ADVISED HER WE CANT CHANGE THE TIMES OUR TRASH DRIVER S COME AROUND 9098614395 CAT CALLED TO ADV HIS WM RCY BRL WAS RMVD & DID NOT RCV A VVS BRL SCH DELV FOR 9/22 FOR RCY BRL ALBERT 6262571442 CUST HAS BEEN REQUESTING TO GET HIS REC AND TRSH BRLS TO BE EXCHA FROM 70GL TO 98GL. SUP WENT ON 8/27 AND CONFIRMED 70GL BRLS WERE ON SITE BUT WERE NOT EXCH. HE IS CALLING AGAIN TO GET IT EXCH. SCH 9/16 TO REMOV 70GL TRSH AND RECH AND DEL 98GL TRSH AND REC. TONY +19095761408 CUST REPORTED SHE HAS NOT RECEIVED HER 2 GRN BRLS. SCH 9/12 KATHLEEN +16264224341 CUST REPORTS DRIVERS ARE PUTTING HER BRLS IN FRONT OF HER GARAGE DOOR AND IS UNABLE TO MOV E THEM. THEY NEED TO GO ON RIGHT HAND SIDE OF GARGE IN SMALL ENCLOSURE INFRONT OF GATE DOOR CAROL CONTACT PHONE (909) 860-5799WO TYPE S ADVISED CUST SHE HAS 96G BRLS PRICE BREAK DOW N IS 40.11 X MOS.SAYS HOA TOLD THEM A DIFFERE NT PRICE. YEU +16262606435 BILLING COMPLAINT CUSTOMER CALLED TO SAY SHE GOT AN EMAIL SAYING HER PAYMENT WAS RTEJECTED . BUT SHE DID CALL IN THR NEXT DAY TO ADD AUT O PAY AND MADE A PAYMENT. ADVISED HER ACCT HAS NO BALANCE DUE ANYMORE. 9098609667 BILLING COMPLAINT SAYING WE PROMISED TO BE A LITTLE CHEAPER THAN WM BUT SHE RECVD HER BI L AND ITS FOR 70.78 REASSURED HER ITS FOR 2 MONTHS OF SERVICE NOT MONTHLY. 7149533500 RCVD CALL FROM SEMI INQ ON INVOICE AS SNR DISC WAS NOT APPLIED. FORWARDED SENT EMAIL TO DISCOUNTS AND ADV SEMI THAT WE WILL FOLLOW BACK UP ONCE PROCESSED. 9098611893 RCVD CALL FROM MANJU, HE REPORTED THAT NO ONE HAS UPDATED HIM ON WHEN HE WILL RCV THE CORRECTED INVOICE. ADV MANJU THAT HE WILL RCV THE CORRECTED INVOICE VIA EMAIL. 6263392202 NAME:JOYCE WARREN, 9098602800 EMAIL:JWARRENCA@AOL.COM 902 WHITECLIFF DR.,DIAMOND BAR 9/3 NOTICED ON 94/25, APPOX. 8:30AM DAMAGE TO GATE KNOBS JOYCE STATES THAT SHE WENT OUTSIDE THIS MORNI NG AROUND 8:30AM TO CHECK ON BRLS AND NOTICED THAT ONE OF OUR DRIVERS PUT THE RECY BRL IN S IDE WHEN BRLS SHOULD BE LEFT ON THE OUTSIDE P ART OF THE GATE.AS A RESULT HER GATE KNOBS AR E NOW LOSE AND WANTS US TO REPAIR THEM ASAP. DRIVER: LOSEND GATE KNOBS WHEN PUTTING RECY BRL INSIDE GATE. DRIVER 7467 RCVD CALL FROM XIOMARA VERY UPSET ABOUT VVS. SHE VOICED HER CONCERNS ABOUT THE WAY SHE IS UNHAPPY WITH VVS AND THE WAY SHE RCVS HER BILLS. UPDATED HER ACCT TO PRINTED INVOICES ONLY. SHE IS UPSET THAT SHE DIDNT REC ANY BAGS WITH HER PAIL. SHE DISCONNECTED CALL. 9095946554 SPOKE WITH BOB, HE WAS NOT HAPPY TO HEAR THAT RESIDENTS MUST CONTACT THE HOA TO SCHEDULE A BULKY P/U. EXPLAINED THE REASONING AND ADV W E ALSO NEED AN ITEMIZED LIST. CUSTOMER SAID H E WOULD COMPLAIN TO THE CITY. I EMAILED TARA REYES FROM THE CITY TO ADVISE CALL XFRD, VEENA REQ TO SPK TO SUP, UPSET THA T VALET SERV NOT XFRD FROM WM, ADVSD WE CAN A DD IF SHE CAN PROVIDE WM BILL SHOWING VALET S ERV OR SHE WILL HAVE TO SUBMIT VALET APP, CM SD WILL SUBMIT APP, SENT HER EMAIL THAT SHE C AN REPLY BACK TO CUSTOMER SERVICE COMPLAINT THE WEB PACK ISNT WORKING FOR THE CUTOMER YET AGINA. TRIED LOGG ING HIM IN ON MY END AND ITS WONT LOAD NOTIFI ED IT 9096897666 FANG CUST REPORTED THAT THE PAST WEEK OR 2 HER BRLS HAVE NOT BEEN PULLED BACK IN IT IS ALWAYS 1 BRL LEFT BEHIND ONT HE STREET SCH SUP 10/3 BARBARA +19092747764 CUST COMPLAINED SERV TRUCK MAKES LOUD NOISES, CUST STARTED CURSING, CUST WAS DISRESPECTING DRIVERS, CUST ALSO ACCUSED US OF NOT DOING ANYTHING, CUST DROPPED CALL, 9092820545 CUST UPSET THAT THE BRLS ARE EITHER NOT BEING PUT BACK OR THE GATE IS NOT BEING CLOSED. CUST HAS VALET SERVICES AND HAS CALLED MULTIPLE TIMES TO GET THIS RESOLVED. SCH SU NO TO ENSURE IT GETS DONE. SCH 10/7 ANDRE +19096966729 CUST CLAIMS DRVR HAS BEEN LEAVING HER NEIGHBORS BRLS IN FRONT OF HER HOME AND SHE IS TOO ELDERLY TO KEEP PUSHING THEM BACK. SUP NONIFICATION SCH 10/16 VALENTINA +16266241296 CUST CALLED TO PUT IN A COMPLAINT ON THE DRVS STATED THE DRVS DROPPED THE BRLS IN FRONT HE OF THE APARTMENT ENTRANCE AND CAUSES CHAOS TO ENTER OR EXIT. DID NOT WANT TO LEAVE HIS NAME 6268182017 CALL XFRD, CHRISTOPHER UPSET THAT TR DRIVER I S PLACING THE BRRL IN MID OF DRIVEWAY AFTER S ERVICE APOLOGIZED TO CM AND ADVSD WILL NOTIFY RS SO IT DOESN'T HAPPEN AGAIN, SENT EMAIL AN D SUP NOTICE SCHED FOR 10/20 CST CALLED UPSET ADV HIS BRL HAD BEEN TAGGED DUE TO BRL SPACING. SAID HE HAS PUT BRLS OUT THE SAME WAY FOR 20 YRS & HAS NEVER HAD ISSUE WHILE ON THE CALL DRIVER WENT BACK AND SRVCD BRL. CST CONFIRMED BRL HAD BEEN SRVCD MARC +19094509791 LU CALLED IN UPSET STATING BRLS WERE REMOVED BUT SHE ALREADY PAID, ADV NO PAYMENT ON ACCT, CST REQ SUP, NO ONE AVAILABLE ADV WILL RECV CALL BACK +16266730802 CST RPTD SHE WAS BEING BILLED FOR 2 ADD GR BRLS WHICH SHE NVR RCV NOR ASKED FOR ADJ SRVC LINE AND APPLIED CREDIT FOR BOTH BRLS. HONGMY 9514737506 RONALD ALFRED'S SON IN LAW CALLED IN TRYING T O SCHEDULE A BULKY PU AND CHANGE NAME UNDER H IS. ADVSD HE NEEDS TO SEND IN THE DEATH CERTIFICATE IN ORDER TO DO SO. HE GOT UPSET A ND THEN SAID HE WANTED TO CANCEL THE SERVICE. HE LET US KNOW THAT HE WILL NOT BE PAYING THE BILL UNTIL WE CHANGE THE NAME. WALKER ALVIN +13236299431 RCVD CALL FROM KIRAN REPORTING THAT HE IS BEING BILLED FOR 96G BUT HE HAS 64G ON PROP. SCH EQUIPMENT VERIFICATION 1007. 9094442190 RCVD CALL FROM ADOLFO REPORTING THAT HE MADE HIS PAYMENT BUT RCVD ANOTHER INV. ADV THAT ACCT SHOWS PAID. DISREGARD INVOICE. 9093191008 RCVD CALL FROM STEVE CONFIRMING THE BALANCE ON ACCT. ADV THAT BALANCE IS 64.18. HE SAID HAS A DIFFERENT AMOUNT ON THE INVOICE HE HAS. EMAILED INVOICE POSTED 0912. 9097723943 RCVD CALL FROM KATHERINE CONFIRMING THAT BALANCE IS ZERO. SHE REPOERTED THAT SHE RECV AN INVOICE, BUT MADE A PAYMENT IN SEPTEMBER. CONFIRMED THAT PAYMENT APPLIED TO ACCT. 9099691433 RCVD CALL FROM ROLAND REPORTING THAT HE RCVD AN INVOICE. ADV HIM NOT TO PAY, PAYMENT WAS MADE IN SEPTEMBER. ALSO CONFIRMED ENROLLMENT IN AUTOPAY. 9098610556 RCVD CALL FROM STEVE REPORTING HE RCVD AN INC BUT HE ALREADY PAID. CONFIRMED THE PAYMENT WAS APPLIED AND TO DISREGARD INVOICE. 9095989123 RCVD CALL FROM DAVID REPORTING THAT HE RCVD AN INVOICE IN THE MAIL. ADV THAT PAYMNT HE MADE IN SEPTEMBER HAS BEEN APPLIED AND TO DISREGARD THE INVOICE HE RCVD. 6266410439 BILLING COMPLAINT DOESNT WANT INVOICES SENT TO HER W/ THE RETURN MAIL ENVELOPE BUT SHE DOESNT WANT PAPERLESS BILLING HERTHA +17144205994 RCVD CALL FROM ROBERT REPORTING THAT HE RCVD INVOICE BUT HE ALREADY PAID. CONFIRMED THAT ACCT IS CURRENT. PAYMENT WAS APPLIED TO ACCT. DISREGARD INVOICE. 99098605017 RCVD CALL FROM RAYMOND CONFIRMING THAT BALANCE IS ZERO. HE REPORTED THAT HE RCVD ANOTHER INVOICE. ADV TO DISREGARD INV. PAYMENT APPLIED TO ACCT, BALANCE ZERO. 9095950501 RCVD CALL FROM JUNG REPORTING THAT HE RCVD ANOTHER INV BUT HE PAYED. CONFIRMED THAT PAYMENT IN SEPTEMBER HAS BEEN APPLIED TO THE ACCT AND TO DISREGARD INVOICE. 9098378739 ROSEMARY REPORTED THAT SHE RECEIVED AN INV BUT SHE PAID IN SEPTEMBER. ADV THAT SHE CAN DISREGARD THE INVOICE, ACCT IS CURRENT AND BALANCE IS ZERO. 6266640226 RCVD CALL FROM EDWIND REPORTING HE RCVD AN INVOICE BUT HE ALREADY PAYED. CONFIRMED THAT ACCT BALANCE IS ZERO. BILLING COMPLAINT JOEY CALLED TO QUESTIOIN HIS BILL CUST HASD SENIORE DISCOUNT BUT WAS B ILLED 47.82 TWICE ON HIS BILL. RCVD CALL FROM ABDUL REPORTING THAT HE RCVD AN INVOICE THATHE BELIEVES HE ALREADY PAID FOR. ADV THAT PAYMENT IS REFLECTED ON THE ACCT, BALANCE ZERO, DISREGARD INVOICE. 9098605846 RCVD CALL FROM DOUG REPORTING THAT HE RCV AN INVOICE THAT HE ALREADY PAID FOR. ADV THAT ACCT IS CURRENT, BALANCE IS ZERO AND DISREGARD INVOICE IT IS A DUPLICATE. 9092088936 ADVISED CUST ACCT AT 0 BALANCE ROS+1909861740 ADVISED CUST ACCT AT 0 BALANCE MARITZ+19095768156 CUST STATES SHE RECIEVED EMAIL STATING PAYMEN T DID NOT GO THRU INFORMED ACC REFLECTS PAYME NT SUCCESFULLY PROCESSED, INFORMED WILL HAV A SUP REVIEW ACC TO MAKE SURE AND I WILL FOLLO W UP ERICA +19498749241 NAME: LISA TAFOYA 9096808638 EMAIL:LTAFOYA1@YAHOO.COM ADDRESS:1505 GERARD DR.,DB DATE:1 1/2 YR TO PRESENT PROPERTY: MAILBOX DETAILS: CUST STATES APPROX 1 1/2 YR AGO OUR STREET SWEEPER DRIVER HIT HER MAILBOX AND BRO KE IT.SAID THE DRIVER TOLD HER HE HAD TO PUT IN A DAMAGE CLAIM AND ADVISED HER NOT TO CALL IN TO PUT CLAIM IN OR HE WOULD GET FIRED IF S HE CALLED TO REPORT IT BEFORE HE DID.SAYS SHE ATTEMPTED TO PUT IN A PROP DAMAGE CLAIM WITH VVS AND THE CITY AND WAS GIVEN THE RUN AROUND BY BOTH PARTIES.SHE REPORTS THAT IN SEPTEMBER WHEN WE DELIVERED BRLS ON HER STREET OUR EMPL OYEES LEFT LIKE 15 BRLS INFRONT OF HER HOME N EXT TO HER MAILBOX.CLAIMS SHE THINKS THIS MAD E MATTERS WORSE BECAUSE THEY PROBABLY HIT HER MAILBOX WHEN REMOVING BRLS.ALSO MENTIONED THA SHE ALSO HIT THE MAILBOX WHEN MOVING THE BRLS WHICH CAUSED MORE DAMAGE.SAYS AFTER IT RAINED ON TUESDAY 10/14 OF THIS WEEK HER MAILBOX FIN ALLY COMPLETELY BROKE OFF.WANTS US TO WELD IT SHE ISNT LOOKING FOR US TO BUY A NEW MAILBOX JUST NEEDS IT FIXED.LISA 9096808638 SCHD MISSED GRW PU ON 11/03 W/SUP FOR ENTIRE STREET ANTHONY 9094442930 CUST REPORTED TRSH WAS MISSED ON ENTIRE ST MISSED TRASH SCH FOR 11/04 STEVEN 2133049264 SCHD MISSED PU FOR TRASH ON 11/04 KENNETH 9095186406 CUST UPSET HER BRLS ARE NOT THE SIZES SHE IS ASKING FOR, STATED OUR REPS LIED TO HER ON THE SIZES AS WELL AND ASKED TO SPEAK TO A SUP. SYLVIA 6267051734 CUST CONFUSED WHY HER BULKY ITEMS WERE NOT P/ U WHEN SHE GOT AN EMAIL FROM REP THAT IT WILL BE P/U 11/4.SEE ATTACHED EMAIL.ADVISE CUSTOME R THAT HER BULKY P/U IS ON SERVICE DAY WHICH IS FRIDAY.CALL DISP AND SHE WAS OK TO HAVE DR IVER BACK TO P/U THE ITEMS 11/5.ROSE 90950923 12. MISSED TRASH SCH FOR 11/05 JIANG QINGLAM CUSTOMER CALLED TO REPORT WE DID NOT PU BK ITEMS YESTERDAY.AFTER COMPARING GOOGLE MAPS P IC OF CUSTOMERS HOME AND THE PIC DRIVER POSTE D.DRIVER WAS NOT AT CORRECT HOUSE.CUSTOMER IS NOT HAPPY W/ OUR POOR SVC.SAYS THEY ARE PAYIN G WAY MORE AND THE SVC WE PROVIDE DOES NOT MA TCH THE PRICE. RAFAEL +19515450783 REPORTS ORG & RECY NOT SERVICED/NO PICS PROVIDED/COURTESY W/O'S CREATED STEVEN 9097022024 MARTIN 6263437661 STATING 64TR MISSED WHILE H IS NEIGHBOR'S WAS SERVICED, SCHED MISSED PU F OR 11/18, ADVSD WILL LET RS KNOW CST CALLED TO ADV ORG BRL WAS NOT SRVCD ENTIRE STREET ADV CST SUP WO HAD ALREADY BEEN ENTERE FOR 11/19 MELANIE +17143819865 VALENTINA CALLED TO SAY THE DRIVER LEFT THE NEIGHBORS CARTS IN FRONT OF HER GARAGE AGAIN AND SHE CANT MOVE IT. VALENTINA 6266241296 MARVEL CALLLED TO REPORT HER GW CART WAS NOT SERVICED ADVISED HER DISP WILL SEND THE DRIVER TO GO BACK TODAY BECAUSE 2 DRIVER WERE ROUTED TODAY. 9097624671 CUST REPORTS TR 98GL SKIPPED/IS DISPUTING THAT IT GOT SERVICED/COURTESY W.O SCHED FOR TODAY 11/25 CARLOS 3232167552 MISSED TRASH SCH FOR 11/26 BARRAK 19095698538 CUST REPORTS EWASTE PU (PRINTER) NOT PICKED UP ON 11/25-ADV DRIVER REPORTED ITEM NOT OUT-CUST DISPUTES ITEM OUT SINCE NIGHT BEFORE. SCHED SUP W.O 11/28 ANTHONY 5627168812 CUST COMPLAINED BILL WENT UP 5 DOLLARS AFTER REVIEWING ACCOUNT ADVS WE HAVE BEEN SERVCING 96G TRSH BRL, CUST STATED HE DID NOT ASK FOR BRL CHANGE, ADVS WE CAN SWITCH TO A 64G TRSH BRL, HE ASKED FOR A NEW BILL, ALSO STATED HE WILL COMPLAIN TO CITY, CUSTOMER ALSO STATED THERE IS A FACEBOOK GROUP HE WILL BE POSTING BILLING COMPLAINT JENNY CALLED TO SAY SHE REC VD HER BILL AND IT LOOK HIGH AGAIN AND THE AC CT SHOULD REFLECT THE 80.00 CREDIT AND ITS NO T. ADVISED HER I WILL FOLLOW UP WITH HER 6575 966256 BILLING COMPLAINT SAYS HER BILL IS TOO HIGH A ND I WAS LYING THAT THE PRICE WE ARE CHARGING IS NOT THE SAME AS WM SAD SHE WAS PAYING 80.0 0 EVERY 3 MONTHS ADVISED HER IF SHE CAN SEND ME THE BILL VIA EMAIL SHE SAID NOT RIGHT NOW. 9094557255 CUST CALLED UPSET SHE RECV PAPER BILLING OFFERED PAPERLESS, SHE DID NOT WANT PAPERLESS ADVS SHE CAN DISREGARD PAPER COPY, ALICJA +15629722073 BILLING COMPLAINT CUSTOMER IS STATING SHE KEEPS GETTING ANA CORTEZ BILL WITH HER ADDRES S ADVISED HER THE INVOICES IN THE ACCT IS SHOWING HER NAME ROSA GASTELUM 9515223138 BILLING COMPLAINT FROM CHARLIE ADVISING HIS BILLING IS ALOT HIGHER THAN IT SHOULD BE. 6263185445 CUST REPORTS PAYMENT $59.78 MADE 10/24 BUT WAS RETURNED BY VV. WILL SEND ME SCREENSHOT TO ME. STEVEN 9096306110 CST CALLED TO COMPLAIN ABOUT PAYIN IN ADVANCE FOR HIS HIS SERVICE. EMAILED CST COPY WELCOME PACKET UDAY UDAYSHAHPE@GMAIL.COM BILLING COMPLAINT MICHAEL CALLED TO SAY HE DOESNT OWE US SINCE HE HAS BEEN PAYING HIS BILL ADVISED HIM WE HAVENT RECVD ANYTHING AND HE MAY STILL BE PAYING WM STILL. SAID HE WILL CALL HIS BANK. 9093769198 CUST UPSET DUE TO HIM BEING CHARGED FOR A 64GL WHEN HE SHOULDVE BEEN CHARGED FOR 35GL MSW WHICH IS WHAT HE HAD WITH WM. INFORMED HIM THE BRRL AT THE RESIDENCE IS A 64GL MSW & THAT IS WHY HE IS BEING CHARGED FOR THAT. ALSO INFORMED HIM I WOULD BE ABLE TO SWITCH DOWN TO THE 35GL, & THE BILL WILL BE ADJUSTED. CUST DENIED MR LEE. +190926 May New Bin Size Notes June Service (T, R, Org) July Service Frequency Mon August Tue September 55 17 694 37 172 841 2 2 737 2557 Wed October 17 3 756 50 22 1028 2 1 411 2290 Thu November 13 11 624 22 173 633 1 2 343 1822 Fri December Sat Total Notes ROUTE REVIEW SUMMARY Month January February March April May June July August September October November December Totals ROUTE REVIEW RESULTS Audit Date ROUTES Trash 4 4 4 Route Recycling 4 4 4 Auditor Organics 5 5 5 Customer Name Total # of Routes 13 13 13 Customer Address Sites Surveyed N/A N/A N/A Cart Type Audited Containers Surveyed N/A N/A N/A Results (C/NC) Contaminated Containers N/A N/A N/A % Contaminated % Contaminated N/A N/A N/A Disposed as Trash (Y/N) Notices Provided N/A N/A N/A Contamination Fee (Y/N) # Contamination Fee N/A N/A N/A Contamination Notes (Describe contaminants) Education Method ROUTE SUMMARY Route DB01 DB02 DB03 DB04 DB05 DB06 DB07 DB08 DB09 DB10 DB11 DB12 DB13 Link to Photo # Customers 535 340 431 199 252 1059 1763 1523 1104 472 1233 1416 677 HAULER EDUCATION Customer Type Single- Family Multi-Family Business Only Customer Type Single- Family Multi-Family Business Only Customer Type Single- Family Multi-Family Business Only Customer Type Single- Family Multi-Family Business Only CY 2025 Totals HAULER EDUCATION MATERIAL SUMMARY Item Title/Description/ Focus (SLCP, MORe, SRRE/HHWE) September newsletter - Cart guide, organic waste, services offered November newsletter- Battery disposal, holiday tree recycling, year-round compost info HAULER OUTREACH SUMMARY Event/Workshop Name DB HS Fasion Show DB Earth Day Concerts in the Park DB Chambers Juneteenth Business Expo DB Women's Club Juneteenth at AQMD DB STEAM Fair Healed Women Healed Banquet Fundraiser DB Woman's Club General Meeting City of Diamond Bar-State of the City Address DB Woman's Club Casino Night Fundraiser DB Country Estates Assoc. Annual Halloween Spooktacular Print Materials January Electronic Materials January Site Visits January Workshops/ Events January Description HS Fashion show Earth day celebration w/baby truck Concert & movie at the park w/ gift baskets Juneteenth celebration Juneteenth celebration 10 event boxes donated Hosted by DB Women's Club @ Double Tree Meeting State of the City Address Hosted @ the Double Tree Hotel; VVS Sponsor VVS Sponsor & Hosted a Table February February February February March March March March 1 April April April April 1 May May May May June June June June 5 Date Submitted for Review 6/6/2025 10/14/2025 Event date 3/2/2025 4/19/2025 6/11, 6/18, 6/25, 7/2, 7/9, 7/16, 7/23, 7/30 6/19/2025 6/22/2025 9/20/2025 10/10/2025 10/15/2025 10/15/2025 10/25/2025 10/31/2025 July July July July 5 August August August August Date Approved 6/24/2025 10/16/2025 Attendees 500 1000 1000 400 100 September 1 N/A N/A September 0 N/A N/A September 0 N/A N/A September 1 N/A N/A October 0 N/A N/A October 0 N/A N/A October 0 N/A N/A October 0 N/A N/A Date Sent to Customer 9/1/2025 11/1/2025 Promos distributed at various events - pens,pencils, mints, activity books, seed pods, reusable ziplocs, chip clips, totes November 13515 N/A N/A November 0 N/A N/A November 0 N/A N/A November 0 N/A N/A December December December December Total Education 13516 Total Education 0 Total Education 0 Total Education 13 HOUSEHOLD HAZARDOUS WASTE COLLECTION SUMMARY Material Catergory Flammable and Poisons PCB-containing Reclaimable Acid Base Oxidizer Asbestos Universal Waste (UW) Electronic Waste Other Material Type Flammable solids Flammable liquids Oil-based paints Paint Related Materials Poisons Reactive and explosive compressed gas cylinders 1 lb propane canister PCB-containing Paint Other PCB waste (includes ballasts) Antifreeze Auto type batteries Latex paint Motor Oil Oil products Used oil filters Inorganic and organic acid inorganic and organic base Neutral oxidizers, Organic peroxides, Oxidizing acid/base Asbestos Mercury containing automatic switches Mercury containing thermostats Other Mercury containing waste Lamps Photovoltaic Modules Batteries (other) Aerosol cans Rechargeable batteries Covered Electronic Devices Other Electronic Devices Home-generated Sharps Home-generated pharmaceutical waste Treated wood General/ Miscellaneous Non RCRA solids/ liquids Tires Other Pounds Collected January February March April May June July August September 99.46 7.07 42.5 11.58 123.8 1446.4 348.42 22.42 128.74 499.59 1650 338 180 35.34 October 7.25 28 38 4 975 315 62 21 11.47 1668 2 November 2 20.25 48 863 413 22 73.21 1977 120 December Pounds Recycled Pounds Incinerated Pounds Neutralized ROWP PROCUREMENT Renewable gas in the form of transportation fuel (DGE) Electricity from renewable gas (kWh) Electricity from biomass conversion (kWh) Compost (tons) Compost (cubic yards) Mulch (tons) RECYCLED CONTENT PAPER PROCUREMENT LOG Purchase Date January Invoice Number February Paper Type March Volume April Vendor May Recycled Content % June Notes July August September 0 0 0 0 0 0 October 0 0 0 4.38 0 2.4 ATTACH INVOICES WITH REPORT SUBMISSION November 0 0 0 6.16 0 4.97 December YTD Total