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Home My WebLink AboutJUNIPER CLEANING SERVICE PROPOSAL - 2024-03-27 junipercleaning.com Janitorial/Cleaning Services for City Facilitie s CITY OF DIAMOND BAR Invitation # PWMAINT2/22/24 Bid Posting Date: 02/23/2024 12:26 PM (PDT) Locations • City Hall/Library 21810 Copley Dr. - approximately 55,000 square feet. • Diamond Bar Center 1600 Grand Ave. – approximately 22,500 square feet. • Heritage Com. Center 2900 S. Brea Canyon Rd. – approximately 3,900 square feet. • Pantera Activity Room 738 Pantera Dr. – approximately 1,050 square feet. • Sycamore Office 22930 E. Golden Springs Dr. – approximately 700 square feet. Standard Service Schedule Daily Tasks • Vacuuming all carpeted areas, including edges, corners, and under furniture. • Sweeping, wet mopping, and disinfecting all non-carpeted floors. • Cleaning desks, tables, and furniture to remove dust, dirt, and fingerprints. • Emptying and cleaning trash receptacles and replacing liners. • Cleaning all glass and glass cases to remove dust, dirt, and smudges. Weekly Tasks • Dusting surfaces (10 feet and above). • Removing visible cobwebs up to 15 feet. • Dusting window blinds and shades. • Cleaning all baseboards. • Cleaning and sanitizing handrails. • Pressure washing sidewalks, steps, walkways, stairs, loading docks, entry, and patio areas. • Spot cleaning carpet and upholstery. • Machine buffing floors. • Cleaning and removing dust, dirt, and debris from ceilings up to 15 feet. Bi-Monthly (6 Times Per Year) • Shampooing all carpet, area rugs, and upholstery. • Degreasing and removing chemical spills around photocopy machines. • Hot water extraction of all carpet in all locations. • Shampooing upholstered furniture and cleaning wood, plastic, and vinyl chairs. Quarterly (4 Times Per Year) junipercleaning.com • Stripping and waxing or sealing floors. • Deep cleaning all tile floors, including grout. • Cleaning full length of all windows including frames and sills. Annually • Hot water extraction and thorough shampooing of partition walls (Diamond Bar Center). Cost Sheet Location Monthly Service Project Work (calculated per month) Monthly Total City Hall/Library 21810 Copley Dr. $14,591.86 $5,058.00 $19,649.86 Diamond Bar Center 1600 Grand Ave. $6,973.95 $2,261.30 $9,235.25 Heritage Com. Center 2900 S. Brea Canyon Rd. $1,518.47 $630.33 $2,148.80 Pantera Activity Room 738 Pantera Dr. $1,173.51 $403.33 $1,576.84 Sycamore Office 22930 E. Golden Springs Dr. $64.70 $380.00 $444.70 Total $24,322.49 $8,732.96 $33,055.45 Proposal provided by Ivan Rojas Date: 2024-03-27 Expiration: 90 days from the above date junipercleaning.com What does the price include? All labor (salaries, payroll taxes, workers compensation) *** NO Subcontracting *** DOL Janitorial Certification (Required for all Janitorial Companies) Supervision and Management  • Quality – We perform regular inspections to ensure the quality of our service   • Partnership Meetings – We perform regular walkthroughs with you to identify issues   • Technology – Our staff uses technology to communicate to ensure things don’t fall through the cracks   • Our staff clocks in and out at your facility using facial recognition software  Customer Service   • We track all client requests until completion  • You can reach us 24/7   Liability Insurance Janitorial Bond ABOUT JUNIPER CLEANING INTRODUCTION Juniper Cleaning was founded in 1993, with just a handful of people and a bucket of cleaning supplies. Since then, we have grown an established and reputable commercial cleaning company in Orange County. The source of our success is simple; we value the work we do and we do it right. We uphold our values of always providing a service that is honest, high in quality, and efficient. We don't overpromise; and we don't under-deliver. Reliable1 Consistent2 Trustworthy4 Accountable3YOU CAN COUNT ON US TO BE Company Facts Customers Served 40 Years in Business 30+ Industry Low Turnover Rate Employees 34 SERVING ORANGE COUNTY & THE SURROUNDING AREAS Family Owned & Operated Overview of Services Our customers have a variety of facility needs related to their janitorial services. While routine cleaning services are the foundation of any janitorial program, other tasks are required to make sure your building stays consistently clean and well cared for. Juniper Cleaning offers a carefully selected group of services to deliver the comprehensive cleaning program you expect. Daily Janitorial Services Day Porter Power Washing Carpet Cleaning Hard Floor Care Green Cleaning Window Washing Restroom Products and Supplies Services We Offer Commercial Offices Manufacturing & Industrial Facilities Warehouse & Distribution Private Schools Mixed Use Real Estate Public Venues Medical Offices & Surgery Centers Industries We Serve Customer Service 24-Hour Methods Available Green Cleaning Compliant with all CA State Laws We believe that a clean and safe facility cultivates a happier, healthier team. Employee Tracking Reporting Issues Digital Inspections Facial recognition and geotags ensure employees are working the appropriate amount of hours and are in the building at the right time. Our cleaning staff reports facility issues to our system, including the use of photos and videos. Problems are spotted earlier and resolved quicker. Digital inspections are created, completed, and stored in the systems. Copies are sent to clients for review and feedback. Key Tags Geotags are used with every customer's key. Keys can be monitored and tracked at all times to prevent potential security issues. Better Technology, Better Results Technology can be a distraction or a value-added benefit, depending on how it is used. At Juniper Cleaning, we use relevant technology aimed at delivering more consistent, reliable service to our customers. Our processes weave into our software platform to improve response times, increase quality, ensure consistency, and more. Here are a few examples of how our platform is used to serve you better. Customer Data Every detail of your facility is stored in our system, allowing us to move quickly on projects, special requests, or issue resolution. 1 2 3 4 5 We Believe W E A R E A P A R T O F Y O U R T E A M We Believe Y O U D E S E R V E A C L E A N I N G C O M P A N Y Y O U C A N T R U S T We Believe T H A T A C C O U N T A B I L I T Y M A T T E R S We Believe I N S O L U T I O N S , N O T E X C U S E S The Startup Plan Ensuring a Smooth Transition Switching janitorial contractors brings a certain number of unknowns and risks. One frequently asked question is whether the startup process will be smooth or if it will produce headaches, problems, and regret. Juniper Cleaning understands these fears and has a startup plan specifically designed to alleviate those concerns. Inadequate Staff Overstaffing Every Startup Understaffed startups can leave you with poor cleaning results. Starting up a new account requires extra labor to ensure the first few days are a success. At Juniper, we start every new account with an all-hands-on-deck approach. We intentionally overstaff during the first week to limit the risk of inadequate manpower. Lack of Preparation A Detailed Gameplan Accounts often fail to get started well because the contractor hasn’t done their homework. They don’t understand the client’s needs and the details of the facility. Before we begin work, we gather every shred of detail possible. With this information we build a custom electronic form so even the small things don’t get missed. Missed Service Being understaffed and not adequately prepared during the first week of startup can result in multiple areas being missed. This leads to complaints and frustration. When Juniper starts a new account, we come prepared on day one. With a detailed plan and employee assignments, the first night should be a good first impression. Influx of Complaints Proactive Prevention One of the greatest fears you have is multiple people within your facility being very unhappy with the new cleaning service. Bad services reflects poorly on you. To limit complaints, you must actively work to prevent them. Plans, inspections, and customer feedback loops all work together to make your building occupants happy. The Challenge The Solution A Plan for Consistentcy Consistent, Reliable Service A Plan For When you hire a janitorial company, you want consistent, reliable service. But this doesn’t happen by accident. Getting the end result you desire requires planning, structure, intentionality, and execution. At Juniper Cleaning we have an operations plan that helps ensure our customers get the outcome they expect. You want peace of mind that your building is clean and cared for. Here is our plan to make that happen: Custom checklists created for every facility Checklists address unique client needs Employees are cross trained Manager involvement to ensure quality Detailed Cleaner Instructions Accessibility via phone, text, & email 24/7 call center Software to track all issues 24-hour resolution time Around the Clock Communication Supervisors perform routine inspections Results communicated with cleaners Praise and feedback given to cleaners All customer issues reviewed weekly by management Inspections and Quality Checks Regular in-person meetings with customer Assess progress of the cleaning program Identify areas needing improvement Follow up with operations to make adjustments Customer Feedback Cleaning companies make a lot of promises about how great their service is and how happy the customer will be. If we are being honest, this doesn’t always happen. At Juniper Cleaning, we realize we aren’t perfect. We will mess up. We will make mistakes. We will do something that frustrates a customer. However, we believe our response to those mistakes is what matters more. WHAT MATTERS IS HOW YOU RESOLVE THEM. MISTAKES HAPPEN. MISTAKE IMMEDIATE RESPONSE FOLLOW UP PLAN TO IMPROVE Perhaps an area got missed, a trash can wasn’t emptied, or toilet paper wasn’t replaced. We are notified by the customer. Every issue should be handled as quickly as possible. Within 24 hours the manager should have met with the team and fixed the issue. After the issue is resolved, follow up is made to the customer. Verification of completion and other details are shared. To prevent recurring issues that could become a source of frustration, a plan to prevent future issues is put in place. Large number of staff to meet cleaning demand Financial resources to ensure smooth startup Expertise to handle a variety of service requests Established processes to predict consistency Experienced leadership to ensure success Facilities like yours have a variety of complex needs. You expect your janitorial contractor to have a smooth startup, offer additional services, adapt to changing building needs, and more. Juniper ensures your needs are met because we have the following: BIG ENOUGH TO MEET ALL YOUR NEEDS Some janitorial companies may be too small to adequately meet your facility needs. However, others are so large you wonder if you will get the individual attention you expect. At Juniper Cleaning, we are big enough to meet ALL your facility needs but small enough to deliver an individualized service that leaves you feeling cared for. Is Juniper Cleaning the Right Fit? Owner is involved in customer care Locally owned and operated Radical care for our team members A local reputation we care deeply about There are many advantages to working with a smaller, local company. Greater customer attention, quicker response times, personalized service, and much more. Juniper can offer this personalized service because of the following: SMALL ENOUGH TO DELIVER PERSONALIZED SERVICE