HomeMy WebLinkAboutPBS_City of Diamond Bar
PRIORITY BUILDING SERVICES, LLC
Janitorial Services
Proposal
City of Diamond Bar
1524 W. M ABLE S TREET, A NAHEIM, CA 92802
Priority Building Services, LLC (877) 508-0770 2
Table of Contents
Intro Letter .................................................................................................................................................... 3
Company Profile ............................................................................................................................................ 4
Organizational Chart ..................................................................................................................................... 5
Statement of Qualifications and Contacts .................................................................................................... 6
Company Information ................................................................................................................................... 7
Company Information (continued) ............................................................................................................... 8
Company Information (continued) ............................................................................................................... 9
Account Management and Methodologies ................................................................................................ 10
Employee Time Management ..................................................................................................................... 11
Work Ticketing and Reporting .................................................................................................................... 12
Employee Background Screening ................................................................................................................ 13
Transition Plan/ Work Plan ......................................................................................................................... 14
Transition Plan/ Work Plan (continued) ..................................................................................................... 15
References .................................................................................................................................................. 16
Attachments A & B ...................................................................................................................................... 17
Priority Building Services, LLC (877) 508-0770 3
Intro Letter
City of Diamond Bar
Mr. Jason Williams
21810 Copley Drive
Diamond Bar, CA 91765
Dear Jason,
We at Priority Building Services are thrilled to have been included in your recent request for
proposals regarding janitorial services for the City of Diamond Bar. With our extensive experience in
providing janitorial and related services to various local facilities, Priority is well-equipped to offer a
comprehensive solution for the City of Diamond Bar Janitorial/Cleaning Services Project. Our goal is
to not only meet but exceed all the work specifications outlined in your RFP, ensuring that your
project requirements are fully met.
At Priority, we pride ourselves on delivering value-added services, which are currently being utilized
at over 100 client sites across Southern California. Through careful analysis of our past experiences,
evaluation of available management and supervisory personnel, and a thorough review of your
project, we have gained a clear understanding of the tasks and terms to be adhered to. We fully
accept the RFP, Addendum, and instructions provided, with no exceptions. Our proposal's fee
schedule has been developed taking this understanding into account, and our proposal and bid price
will remain valid for a period of 90 days from the closing date.
Our proposal is fully compliant with the Request for Proposal and the City's Maintenance Services
Agreement, without any proposed exceptions. Our initial plan involves assigning a dedicated Project
Manager to oversee the management and operation of the daily services for the City of Diamond
Bar. This includes responsibilities such as inventory management, ordering, and all necessary
administrative duties. The Project Manager will report directly to our Branch Manager. Additionally,
we will staff the night shift with capable janitorial staff, supported by our highly trained floor care
specialists. We recognize the importance of a strong management team and a dedicated group of
employees focused on providing exceptional customer service with meticulous attention to detail.
Please note that Eddie Rocha, Managing Member of our company, is authorized to represent Priority
during negotiations and commit to the Agreement. You can reach Eddie Rocha at the following
contact details: Tel: (714) 255-2963, Fax: (714) 255-2961, Mobile: (858) 518-1953, email:
eddie@priorityservices.net. We are dedicated to excellence in all our operations and would greatly
appreciate the opportunity to demonstrate ourselves as the preferred service provider for the City
of Diamond Bar.
Sincerely,
Simon Rocha
President
Priority Building Services, LLC (877) 508-0770 4
Company Profile
Established: April 2000
Owners: Simon C. Rocha, President
Office Locations: Corporate Headquarters
1524 W. Mable Street
Anaheim, CA. 92802
(714) 255-2963 Phone
(714) 255-2961 Fax
San Diego, CA
7313 Carroll Rd. Suite G
San Diego, CA 92121
858-695-1326 Phone
858-695-1338 Fax
Tempe, AZ
1825 W Drake Drive #102
Tempe, AZ 85283
(480)967-1201 Phone
(480)967-1271 Fax
Las Vegas, NV
4655 Quality Ct. Suite C
Las Vegas, NV 89103
702-227-3390 Phone
702-227-3698 Fax
Trade and Services Associations: Building Owners and Managers Association
International Facility Managers Association
Building Service Contractors Association
US Green Building Council
Liability Insurance and Workers Compensation:
Proof of insurance - available upon request
General : $5,000,000
Auto: $1,000,00
Worker’s Comp. $1,000,000
Dun & Bradstreet: 84-481-7143
DIR Registration Numbers 1000017556, JS-LR-000014141
2021 Annual Sales: Over $19 Million
24-hour Response Center: Toll Free (877) 508-0770
Priority Building Services, LLC (877) 508-0770 5
Organizational Chart
Priority Building Services, LLC (877) 508-0770 6
Statement of Qualifications and Contacts
Name Title Qualifications Email Phone
Eddie Rocha Member
City of Murietta: 2021-Present
City of Brea: 2004-2014
City of Buena Park: 2007-2008
City of Fullerton: 2008-2013
eddie@priorityservices.net 714-255-2963
Renaldo DeNigro Branch
Manager
City of Murietta: 2021-Present
City of South El Monte: 2018-2020
City of Rancho Cucamonga: 2018-2020
renaldo@priorityservices.net 714-255-2940
Antonio Bravo Area Manager
City of Murietta: 2021-Present
City of Brea: 2004-2014
City of South El Monte: 2018-2019
antonio@priorityservices.net 714-255-2940
Laurie Mendoza Quality
Assurance
City of Murietta: 2021-Present
City of Brea: 2006-2014
City of South El Monte: 2018-2019
City of Fullerton: 2008-2013
laurie@priorityservices.net 714-255-2963
Domingo Soriano Environmental
Health & Safety
City of Murietta: 2021-Present
City of Brea: 2004-2014
City of Buena Park: 2007-2008
City of Fullerton: 2008-2013
City of South El Monte: 2018-2019
domingo@priorityservices.net 714-255-2963
Priority Building Services, LLC (877) 508-0770 7
Company Information
Introduction
Priority Building Services is a progressive, quality conscious, customer driven Service Company with an on-going
commitment to professional, affordable and personalized service. We provide janitorial service to facilities in
the commercial, industrial, manufacturing, corporate headquarters, educational, and retail markets throughout
Southern California.
With our office centrally located in Southern California, we are able to conveniently serve our growing family of
satisfied customers. Priority Building Services primary goal is to achieve a long-term relationship with our
customers by being one of the best equipped janitorial companies to design, implement, and properly
supervise all our job sites.
Company Philosophy
We at Priority Building Services believe that our clients, current and prospective, deserve our strongest
commitment to provide them with the highest quality of service. We are committed to provide our customers
with service that meet or exceed their expectations of quality at a reasonable cost.
By providing the highest quality of services we are able to successfully develop long-term relationships with our
customers. As competitive as this industry is, consistent growth can only be achieved by recognizing that our
employees are our greatest assets.
Our Management
We attribute our continued success to the ongoing development and retention of quality management. This
aspect sets us apart from our competition. All of our managers and supervisors are developed internally and
through our growth have excellent opportunities for promotions. With a solid reputation for dependability and
quality service, our management team believes that for continuous growth and success in an extremely
competitive janitorial service industry, we must serve our customers by understanding their requirements and
becoming their prime source for all services.
Our Supervision
We at Priority are very proud of our full-time, professional supervisors, because they are the keys to the
successful performance of our night cleaning operations. Their skills in employee training and motivation, along
with the
on-site inspections of our customer’s facilities, ensure that the highest level of service is provided, and all of our
customer and management expectations are met.
Our supervisors are constantly in your building checking the work and training our employees. Each of our field
and site supervisors participates in a monthly bonus program where he/she has the opportunity to earn
substantial bonuses, based on the level of customer satisfaction and safe working practices.
Priority Building Services, LLC (877) 508-0770 8
Company Information (continued)
Safety
Priority Building Services complies fully with health and safety regulations wherever we operate, emphasizing
collaboration among employees and management. Our employees’ safety is a top priority and concern. We
have written health and safety programs and policies, many of which exceed regulatory requirements.
Employees are provided ongoing health and safety training based on their job function.
Training
Priority Building Services provides exceptional training for its employees. It begins with an initial session and
continues with monthly training to comply with all OSHA SB198 requirements.
The janitors are instructed in the following:
• Proper use of equipment
• Proper labeling of cleaning products
• Proper cleaning techniques
• Appropriate application and handling of cleaning products
• Proper use of protective equipment
• Correct lifting techniques
• Suitable dress code
• Correct use of the Material Safety Data Sheets
• Housekeeping requirements
• Work safety and work site emergency procedures
• Compliance with CAL-OSHA SB198 requirements
All training is provided by our skilled supervisory staff and reviewed by our Safety Coordinator and
Management.
Quality Assurance
Our Quality Assurance Program begins with a well-trained, stable and reliable work force. This allows for
consistent job performance and a low turnover rate.
Priority will initiate a proactive quality control plan with onsite visits from our management and supervisory staff.
The visits will be announced as well as unannounced (where permitted). Priority provides a lead person at each
location where there are two (2) or more employees.
Each account is assigned a fully qualified and trained Q.A. Representative. Inspections will be made a minimum
of once a month. The frequency of the visits can increase dependent upon each individual account and by a
request made by the facilities manager or Priority’s management team.
Priority Building Services, LLC (877) 508-0770 9
Company Information (continued)
Communication
Priority provides a 24-hour toll-free response center (877) 508-0770 that will connect you with our
management within minutes. Account supervisor’s cell numbers will be provided in case of emergencies. For a
rapid response all of our management and supervisory staff are equipped with Smartphones.
For our customers convenience we use fax machines and e-mail for receiving and sending contracts, inspection
reports, follow-ups, sign offs, work request, work approvals, purchase orders, letters, and other work-related
documents.
At the jobsite, Lead personnel and Day Porters are issued smartphones, and in some cases radios, so they can
respond to any spills or emergencies that may take place throughout the course of the day or night.
A log book may or will be stationed at a mutually agreed upon area for the purpose of special instructions and
requests
Human Resources
Priority is an equal opportunity employer.
Once a candidate fills out an application for employment our Human Resource Department does a complete
pre-employment screening of all prospective employees that includes:
Employment eligibility I-9 Verification
Employment background check
Criminal records check
Drug testing (Where requested)
DMV check
At the conclusion of these checks, Priority management reviews the reports to determine the best candidates.
Interviews are conducted and recruitment begins for employee’s who prove trustworthy, reliable and have a
propensity for detail.
Priority Building Services, LLC (877) 508-0770 10
Account Management and Methodologies
WinTeam Labor Management Software
WinTeam allows us to schedule periodic and project work; specify
where and when the work will be done, along with detailed
instructions about the task and who will perform the work. We also
use WinTeam to schedule one-time jobs or recurring tasks. We input
the specifics about your account and then print work tickets and daily
itineraries for our staff with detailed instructions. Seamless
integration with our accounts receivable ensures that billing will
occur promptly and accurately.
eHub
Priority Building Services is a forward-thinking service company and
we are continually looking for ways to create efficiencies. eHub ties
directly into WinTeam, available from phone, tablet, laptop or office.
Our management software is ready when we need it.
Log in securely to:
• Communicate through an online Message Center
• View Work Scheduling Calendar
• Request Work
• View/print Work Tickets
• View/print Invoices
Priority Building Services, LLC (877) 508-0770 11
Employee Time Management
TeamTime
TeamTime has tools that help Priority
confirm employees are on site and on
time. Address attendance issues
immediately to ensure coverage of all
shifts and job sites. Manage
attendance, set travel-time
parameters, set up alerts via email,
voicemail or text to notify our
management team of issues like
tardiness, absenteeism.
Biometric authentication is the most
accurate way to collect employee
time and attendance information.
TeamTime can use fingerprint readers,
finger vein patterns or facial
recognition to identify and
authenticate employees at clock in.
TeamTime mobile app; uses mobile
time and attendance to leverage GPS
location verification via geo-fencing.
Key Benefits:
- Eliminates buddy punching
- Verification of actual billable
and contracted hours worked
- Verifies the hours cleaners
are in the building in the
event of a security concern
- Immediately sends
information back to office for
accurate billing and payroll
purposes
- Can use pin numbers as
additional security check.
Priority Building Services, LLC (877) 508-0770 12
Work Ticketing and Reporting
Priority Building Services, LLC (877) 508-0770 13
Employee Background Screening
Reducing risk and ensuring candidates are qualified is an important part of the hiring process.
LexisNexis® Screening Solutions offers products and services to help us automate this process and
speed the hiring process while ensuring a candidate meets our company's employment standards.
Reviewing past behavior helps us predict future behavior and verify fraud.
Available Checks:
1. Identity Verification including SSNs (Social Security Numbers)
a. An important first step in a background search, this search allows us to verify if the applicant is who he
or she portrays herself as being.
2. Education, Employment References and Professional License Verification
3. National Criminal File, Statewide Criminal Database, Worker's Compensation or Sex Offender Registry Searches
a. National database of criminal records instantly, and check for records against alias names.
4. Criminal or Credit Record Searches
a. Verify criminal records at the source (or lack thereof) to show due diligence in keeping our workforce
and your facility safe.
b. Check credit history of candidates through major bureau credit reports and comply with the Fair Credit
Reporting Act.
5. Motor Vehicle Records Search
a. Ensures our drivers are licensed and without incidence.
6. Sanction Searches (FDIC, OFAC, FDA, OIG)
a. Obtain peace of mind and meet possible regulatory requirements about who we employ to work at your
facility.
Priority Building Services, LLC (877) 508-0770 14
Transition Plan/ Work Plan
Priority’s Approach: Start-Up Transition Plan and Performa Schedule
Priority has accrued significant expertise associated with undertaking a janitorial company
transition. Priority’s start up plan schedule approach embodies the discipline and
resourcefulness for which we are known.
To begin the process, our start up team will initiate planning immediately upon notification of facility
start date. A PERT chart (Personnel, Equipment, Resources and Training) will be assembled with all key
parameters logged and time lines identified. This endeavor will include the respective office staff that
will be tasked as necessary to activate advertising and recruiting sources, as well as to assemble all
requisite documentation to facilitate meetings with incumbent janitorial personnel.
We will begin the interviewing of all current contractor employees (Our company will consider City of
Diamond Bar recommendations for the retention of any current employees) the interviewing of all
management and supervisory (“key personnel”) for your facilities. We will initiate the background
checks, safety training and City of Diamond Bar procedures and requirements.
The appropriate number of training materials outlines equipment and tests. Uniform and equipment
suppliers will be given advance notification of logistics and supply needs. Inventories will be pro-
actively expanded in anticipation of uniform and equipment requirements. District and Regional
management will interact with key client facility personnel as well as with Priority’s departments and
in house resource personnel throughout the pre start process.
The startup/transition management teams meet initially with client designated representatives and
start up staff to compare the existing organization, schedules, training, special requirements and
specific locations against any new or changed requirements.
Based on the information given to us, we prepare a complete set of schedules, and update the time
line PERT chart and other documentation and plans as necessary. This will be a separate start up and
transition program for each property.
Priority Building Services, LLC (877) 508-0770 15
Transition Plan/ Work Plan (continued)
Transition Issues and Timetables
Priority is a dynamic and aggressive janitorial company that is always being on the leading edge of
cleaning innovation. Accordingly, we understand the need to be flexible with regard to changing
contract terms and changing janitorial requirements. We anticipate change and specialized
requirements and welcome the opportunity to show how well we can effectively respond to your
cleaning needs.
Transition Timetable in Days
1. Meeting with client ...................................................................................................... 1-2
2. Initiate interviews with incumbent personnel approved by client .............................. 1-2
3. Provide wage & benefit program for any recommended incumbent personnel .......... 3
4. Conduct off-site orientation for interested incumbent personnel ................................ 4
5. Release, locally and internally, employment opportunities as required ..................... 1-5
6. Finalize order on any equipment, excluding uniforms ................................................... 5
7. Personalize training, subject lesson plans to conform to any special site requirements.
Analyze the need or use of any site specific training materials. .................................... 6
8. Reach decision point on exact number of replacement personnel required. ............... 6
9. Interview with prospective new candidates. ............................................................... 7-8
10. Status meeting with client -- briefing update on status of transition. ........................... 8
11. Complete pre-screening of new-hire candidates. .......................................................... 8
13. Initiate all employment checks. ..................................................................................... 8
14. Initiate final reference checks on new-hire candidates. ................................................ 9
15. Drug screening of all personnel (If required). ............................................................. 9-10
16. Begin familiarization job training of new on-site supervision as required ................... 11
17. Complete all pre-hire biographies and affiliated paperwork ........................................ 11
18. Meeting with client-transition status updates .............................................................. 11
19. New candidates to client for approval, if desired ......................................................... 12
20. Begin first training session ............................................................................................ 12
21. Begin second training session (if needed) ..................................................................... 13
22. Shakedown and inventory of all uniform needs to date ............................................... 13
23. Review of all files, records, and plans to ensure completion and compliance ............. 13
24. Final orientation and pre-service training sessions ....................................................... 14
25. Meeting with client - Final transition status ................................................................. 14
26. Final checks: redo, adjust, and apply any final touches as needed .............................. 14
27. Commence service ........................................................................................................ 14
Note: Utilizing this PERT Chart Concept, under the most pessimistic of situations and expecting the
unexpected, Priority would be prepared to begin service on the date determined by you. This is a
fourteen-day model which can be expanded to 30 days or longer if sufficient time allows.
All communication with City of Diamond Bar will be through Eddie Rocha our Regional Manager,
Renaldo DeNigro our Branch Manager and Laurie Bizarro our Quality Assurance Manager
Priority Building Services, LLC (877) 508-0770 16
References
SoCalGas
Mr. Greg Gianelli | Facilities Manager II
(213) 798-8005
ggianelli@socalgas.com
Immunity Bio, Inc.
Janet Rodriguez | Senior Facilities Planner, Engineering
(424) 313-5131
Janet.Rodriguez@ImmunityBio.com
RadNet
Broc LaRouche | Regional Manager
(909) 982-8638
broc.larouche@radnet.com
Fairplex Pomona
Bill Ogg | Facilities Director
(909) 865-4149
ogg@fairplex.com
City of Murrieta
Ken Jones | Public Works Maintenance Supervisor
(951) 232-0089
kjones@murrietaca.gov
Page 8 of 15
Attachment A - Specifications
Cleaning and Maintenance Services & Schedule
I. DAILY (City Hall/Library, Monday through Saturday) (Diamond Bar Center, Heritage
Com. Center and Pantera Activity Room, 7 days per week) (Sycamore Canyon Office
once (1) per month)
A. Vacuum all carpeted areas to include edges, corners, under tables, under chairs
and any other hard to reach areas.
1. Vacuum all area rugs, including under tables and under chairs.
2. Vacuum all entry mats.
3. Spot clean all carpeted areas and area rugs, using the most appropriate
method to completely remove the spot/stain without damaging the
surface.
B. Sweep, wet mop and disinfect all non-carpeted floors, including edges, corners,
under tables, under chairs, under mats and any other hard to reach areas.
C. Clean all desks, tables and furniture, including top, base, legs and cross supports
to remove dust, dirt, debris, fingerprints, smudges and markings, leaving the
surface free of cleaning product residue and discoloration.
1. Clean all chairs (all materials), including seat base, back, legs and cross
supports to remove dust, dirt, debris, fingerprints, smudges, and
markings, leaving the surface free of cleaning product residue and
discoloration.
2. Dust, vacuum and spot clean all upholstered furniture, including under
cushions and cushion edges.
3. Remove dirt, dust and debris from the computer monitors, keyboards, fax
machines, printers, photocopy machines and self-checkout machines
using appropriate techniques and products to prevent damage.
4. Clean and disinfect telephone receivers and base units using appropriate
techniques and products to prevent damage.
5. Remove dirt, dust and debris from all surfaces to a height of ten (10) feet;
including but not limited to artwork (unless instructed otherwise),
bookshelves (including all open spaces), bulletin boards, cubicle panels,
display cases, framed pictures, fire alarms, fire extinguishers, light switch
plates, magazine racks, shelves, signs, and thermostats.
6. DO NOT disturb any paperwork on top of desk or surrounding floors or
tables.
7. Dust and disinfect all telephones.
D. Empty and clean the interior and exterior surfaces of the trash receptacles and
replace plastic liners.
Page 9 of 15
E. Clean all glass and glass cases to remove dust, dirt, debris, fingerprints,
smudges, tape, tape residue and markings, leaving the surface free of cleaning
product residue and streaks.
1. Clean all doors (inside and out), including windows to remove dirt, marks,
fingerprints, smudges, splashes and spots; includes threshold rail and
frame.
2. Clean all windows to a height of ten (10) feet, including sills and frames to
remove dust, dirt and debris, fingerprints, smudges, tape, tape residue
and markings, leaving the surface free of cleaning product residue and
streaks.
3. Clean walls to remove dirt, marks, fingerprints, smudges, splashes, tape,
tape residue, etc. leaving surface free of cleaning product residue and
discoloration.
F. Clean, sanitize and polish water fountain basin and body to remove dust, dirt,
debris, fingerprints, smudges, hard water stains and markings, leaving the
surface free of cleaning product residue and discolorations.
G. Restrooms
1. Clean entry doors (inside and out) to remove dirt, marks, fingerprints,
smudges, splashes, and spots; includes threshold rail and frame.
2. Clean and polish entry door push plates, knobs and kick plates.
3. Clean and sanitize sinks and faucets polish chrome-finished fixtures,
including the removal of hard water stains and deposits regardless of
source.
4. Clean mirrors, including chrome-finished edges, to remove spots,
smudges and leave streak-free, including the removal of hard water
stains and deposits regardless of source.
5. Clean all exposed pipe fixtures including the removal of hard water stains
and deposits regardless of source.
6. Clean and sanitize all dispensers; soap, paper towel, toilet seat cover,
sanitary napkin/tampon and toilet paper.
7. Clean and sanitize all toilet seats, bowls, bases, flushing levers and pipe
fixtures, including the removal of hard water stains and deposits
regardless of source.
8. Clean and sanitize the exterior and interior surfaces of the baby-changing
tables.
9. Clean, sanitize and polish (when necessary) all handrails.
10. Clean and sanitize urinals, flushing levers and pipe fixtures, including the
removal of hard water stains and deposits regardless of source.
11. Clean stall partitions, supports, bases, doors (inside and out),
latches/knobs to remove dirt, marks, fingerprints smudges, splashes, etc.
12. Clean stall partitions, supports, bases, doors (inside and out),
latches/knobs to remove dirt, marks, fingerprints smudges, splashes, etc.
Page 10 of 15
13. Refill all dispensers; soap, paper towel, toilet seat cover, sanitary
napkin/tampon, toilet paper, baby-changing table liners.
14. Sweep, wet mop and disinfect all floors, leaving baseboards and walls
free of splashes and/or marks from cleaning equipment/products.
15. Clean light fixture covers.
16. All leaking fixtures, clogged drains, stopped up or damaged basins and
toilets, or urinals that cannot be repaired by the following shall be
reported to the Maintenance Superintendent: (a) tightened to stop leaks;
(b) unclogged by using a “plumber’s helper” or short snake.
17. If running water, broken fixtures, or plugged sewer lines cannot be
normalized or isolated, the restroom is to be locked and the Maintenance
Superintendent immediately notified.
18. Clean and remove dust, dirt, debris, fingerprints, smudges, markings,
etc., from ceilings.
H. Remove graffiti from all surfaces where found.
I. Kitchen/Lunchroom area
1. Clean and sanitize the exterior surfaces of the refrigerator, stove/range,
microwave, toaster, and toaster oven.
2. Clean exterior of all cupboards including knobs/handles to remove dust,
dirt, debris, fingerprints, smudges, and markings, leaving the surface free
of cleaning product residue and discoloration.
3. Clean and sanitize all dispensers; soap and paper towel.
4. Refill all dispensers; soap (with dish soap), paper towel.
5. Wash and sanitize all walls, splash boards, cupboard doors, stoves,
dispensers, refrigerators and other appliances.
6. Clean and sanitize stoves, ovens, other appliances, sinks (all sides) and
food preparation surfaces. Note that special care is to be taken in the
selection of products used in the food preparation areas.
J. Clean all exterior book drop containers and wall-mount deposit doors to remove
dust, dirt, debris, fingerprints, smudges, tape, tape residue and markings, leaving
the surface free of cleaning product residue and streaks.
K. Empty and clean the exterior cigarette urns.
L. Clean all exterior wall-mount mail-drop doors to remove dust, dirt, debris,
fingerprints, smudges, tape, tape residue and markings, leaving the surface free
of cleaning product residue and streaks.
M. Clean all exterior signs and plaques to remove dust, dirt, debris, fingerprints,
smudges, tape, tape residue and markings, leaving the surface free of cleaning
product residue and streaks.
Page 11 of 15
N. Empty and clean the exterior surfaces of the exterior trash receptacles and
replace plastic liners.
O. Sweep all areas to a reasonable location; collect and dispose of swept dirt,
debris, etc.
P. Sweep all loading docks and side/rear entrances; collect and dispose of swept
dirt, debris, etc.
Q. Sweep and dispose of all trash in all exterior patio/lunch areas; collect and
dispose of swept dirt, debris, etc.
R. Locate and dispose of all trash in the parking lot, including, but not limited to,
cups, bottles, plastic/paper bags, newspapers, papers, clothing, etc.
S. Locate and dispose of all trash in the loading dock, side/rear entrances,
including, but not limited to, cups, bottles, plastic/paper bags, newspapers,
papers, clothing, etc.
II. DAY PORTER
A. Day porter is required to be on site (City Hall/Library) during all Library
operating hours, including holidays not observed by the City. Hours are subject to
changes and can be found on the Los Angeles County Library's website
https://lacountylibrary.org/. Library hours as of 2/9/24 are as follows:
Monday 10 am - 8 pm
Tuesday 10 am - 8 pm
Wednesday 10 am - 8 pm
Thursday 10 am - 8 pm
Friday 10 am - 6 pm
Saturday 10 am - 6 pm
Sunday Closed
Below is a list of Day Porter tasks to be performed at both locations, but not
limited to.
1.Inspect restrooms hourly and keeping a log for each restroom (who, when,
where & condition).
2. Clean restrooms a minimum of once (1) per day, or as needed.
3. Restock dispensers in restrooms and other locations a minimum of once
(1) per day, or as needed.
4. Pick-up debris & trash.
5. Clean counter tops and other horizontal surfaces.
6. Inspect and empty trash receptacles as needed.
7. Remove graffiti from all surface were found.
8. Cleanup spills, debris & spot clean carpet, as needed.
Page 12 of 15
9. Inspect & clean public areas as needed.
10. Inspect & clean staff areas as needed.
11. Spot cleaning carpet and upholstery as needed.
12. Unclog drains by using a “plumber’s helper” or short snake.
13. Inspect and clean kitchen/lunchroom areas a minimum of once (1) per
day, or as needed.
14. Replace batteries in dispensers and flushometer sensors.
15. Spot clean all window coverings to remove any spills, stain, etc.
16. Spot clean all sidewalks, steps, walkways, stairs, loading docks, entry
and patio areas, as needed.
17. And other related duties as assigned.
B. Day porter is required to be on site (Diamond Bar Center) between the hours of
11am and 3pm, Monday – Friday.
C. Day porter may be requested on an as-needed basis for City Special Events.
III. WEEKLY
A. Dust all surfaces (10 feet and ABOVE).
B. Remove visible cobwebs up to 15 feet.
C. Dust window blinds and shades.
D. Clean all baseboards.
E. Clean and sanitize handrails.
F. Pressure wash all sidewalks, steps, walkways, stairs, loading docks, entry and
patio areas. With a minimum 3,000psi pressure washer.
1. Note: All adjacent windows shall be left clean, dry and free of spots.
2. Note: Pressure washing locations may be adjusted as needed. Square
footage would remain the same.
G. Spot clean carpet and upholstery.
H. Machine buff floors.
I. Clean and remove dust, dirt, debris, fingerprints, smudges, markings, etc., from
ceilings up to 15 feet.
J. Spot clean all window coverings to remove any spills, stain, etc.
IV. MONTHLY
A. Dust all surfaces and remove all cobwebs, up to and including the ceiling (NO
height limit).
B. Sycamore Canyon Office cleaning is to include floors, staff restroom,
kitchen/lunchroom, walls, windows, etc.
V. BI-MONTHLY (6 TIMES PER YEAR)
A. Carpet/Upholstery
1. Shampoo All carpet, area rugs and upholstery.
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2. Degrease and remove chemical spills from area surrounding all
photocopy machines.
3. Shampoo thoroughly (including corners and behind doors) all floors using
appropriate cleaning material for various carpet types.
4. Return all furniture to its original position after the floors are cleaned; and
leave baseboards and walls free of splashes and/or marks from cleaning
equipment/products.
5. Hot water extraction of All carpet, in all locations.
6. Post service spotting as necessary, including all pre-treatment and
extraction.
B. Furniture
1. Shampoo upholstered furniture and clean wood, plastic, and vinyl chairs.
2. Shampoo and remove stains thoroughly from all upholstered furniture
using appropriate cleaning materials for various upholstered types.
3. Clean thoroughly all wood, plastic, and vinyl chairs using appropriate
cleaning materials.
4. Thoroughly vacuum under seat cushions.
VI. QUARTERLY (4 TIMES PER YEAR)
A. Floors
1. Strip and wax or seal floors.
2. Degrease and remove chemical spills from areas surrounding all
photocopy machines.
3. Strip and clean thoroughly (including corners and behind doors) all floors
using appropriate cleaning material for various types.
4. Wax or seal and buff thoroughly (including corners and behind doors) all
floors using appropriate cleaning material for various types.
5. For floors where stripping, waxing or sealing is not indicated, a deep
cleaning shall be performed.
6. Return all furniture to its original position after the floors are cleaned; and
leave baseboards and walls free of splashes and/or marks from cleaning
equipment/products.
7. Deep clean all tile floors, including grout.
B. Windows (All Interior and Exterior)
1. Clean full length of all windows including frames and sills.
2. Clean windows using ladders, scaffolding, hydraulic lifts, or catwalks as
appropriate.
3. Clean thoroughly, including the removal of hard water stains and deposits
regardless of source, using appropriate cleaning materials.
C. Ceiling/Wall Vents (All)
1. Clean ceiling air vents.
2. Clean wall, air or heat vents.
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3. Remove all vents using ladders, scaffolding, hydraulic lifts, or catwalks as
appropriate.
4. Remove and clean thoroughly all covers using appropriate cleaning
materials.
5. Vacuum air vents thoroughly.
D. Ceilings
1. Clean ceilings, removing all dirt, dust, debris, etc.
E. Light Fixtures
1. Clean light fixtures, removing all dirt, dust, debris, etc.
F. Mecho Shades & Window Coverings
1. Clean Mecho shades & window coverings
2. Dry dust Mecho shades & window coverings using appropriate
equipment.
3. Do not remove Mecho shades & window coverings.
4. Spot clean all window coverings to remove any spills, stain, etc.
VII. ANNUALLY
A. Partition Walls (Diamond Bar Center)
1. Hot water extraction.
2. Shampoo thoroughly.
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Attachment B - Bid Sheet
Diamond Bar Center Monthly Cost
City Hall / Library Monthly Cost
Heritage Com. Center Monthly Cost
Pantera Activity Room Monthly Cost
Sycamore Office Monthly Cost
Day Porter City Hall/Library Monthly Cost
Day Porter Diamond Bar Center Monthly Cost
Day Porter As-needed Hourly Rate
As-needed Hot Water Extraction Per Square Foot Cost