HomeMy WebLinkAboutrfpdiamondbar`3 10. .1 4 74
infoi,4�uin-sco-ii-poTati*oli.,com
IV; um scorporat i o n, com
March 27, 2024
City of Diamond far
21810 Copley Drive
Diamond Bar, CA 91765
4237 Redonda Beach Blvd.
La,vvndale, Califomia
90260
Ultimate Maintenance Serv�ce Inc. is submitt'ing a proposal for City Wide Janitorial Services.
This Proposal should be valid for 90 days..
ne skills and quaIifications that the City of Diamond Bar is seeking in a vendor, that is best
suited for this con
tract. Our expertise inthe janitorial industry and well -trained staff has given us a
solid foundation to succeed in this contract. For 30 years now, Ultimate Maintenance Services,
Inc. provide a wide range of cleaning solutions to their clients that are designed to ensure the
absolute strict compliance with the detailed specifications, frequencies, performance
requirements and contract terms contained within this RFP. This proposal comprehensively
addresses the information requested in the RFP and highlights our company's qualifications and
experience in the janitorial industry. Othe r co mponents of th is p roposa 1'io n cl ude referen ces , service
methodologies, administrative capabilities, and our price proposal.
We at UMS would like to assure you that we are committed to absolute success of this
WF
janitorial services contract if UMS is selected as vendor of choice. We would like to thank you
again for this opportunity and look forward to speaking with you during this bidding process.
Also, we are committed to follow the state laws and Temple City Municipal Cade.
Respectfu-11y,
III
Claudia Salomon
Secretary/Contract
Administrator
Tel: (310) 542 -1474, 310-505-5858 ce��
Email: claudia@umscorporati'on.com
isaminor
ity-ownedand
insured business
he most efficient andinnovative approaches
over �� years, UMS has been offering their clients customized cleaning services, including day
ange of cleaning solutions with t
porter services, san
windowcleaning,
itization,
consiruction clean-up and Disinfection, The company was co-four��ded by Pau
■
Marmol and Claudia Salomon in March1990 and became incorporated in California in May of
2000.The company has kept a stable financial standing t
established in the same office located ' L d I fin any litigation, t or
contractOur ffiates Monday through Friday from 8 am to 5 pm. It currently serves all
Southern California counties, primarily Los Angeles, Orange County and San Bernardino, and
serves clients from various industries, such as avia
L d I f
hroughouttheyearsandhasbeen
mawna�orover1�anrcrupicyorreoranizationananasnevertamedtocompleteaprojecmawna�orover1years. UMS has not been involvedbankruptcyorreoranizationandhasneverfailedtocompleteaproiec
industrial and many more. Ultimate Maintenance Services Inr.
tion,tr
ansportationcommercial, government
BUSI�jiI�SS PROFILE
Ultimate Maintenance Services. Inc. (UMS
provides a wide r
that
. For
pressure washing and power wash cleaning, steam carpet cleaning
possesses a rich background of
training and experience in seryicing complex facilities with high levels of security and sensitivity.
We fully understand the critical areas c�fi concern that need continuous focused attention, that is
why UMS have the top technology in equipment and Quality Management Systems such as
Mounted Hoil�old Water Commercial pressure Washer with refillable water tank, electrostatic
handheld sprayer, foggers, breathable spEash/particle protection coveralls, among others.
Ultimate Maintenance Servicesmission is to deliver an outstanding experience that
ensures customer satisfaction through their janitorial services. To execute that mission, UMS'
team is dedicated to creating and maintaining productive relationships with their clients through
constant communication and quality assurance. In addition to that, the team is committed to being
properly prepared for the projects undertaken through proper training. Staffinc� projects with well-
trair�ed project managers and team members has contributed to fhe company's success on
hundreds of completed projects and contracts. Today, the team has grown to 5 management
members based in the corporate office and over 65 members that are aut on the fieldthat ��alue
and understand the company's mission statement and corporate values.
Paul Marmol, chief executive officer and co-founder, has worked asjanitor ar�d supervisor
at UMSforovertwo decades, gaining a� expertise in thejanitorial industry. Claudia Salomon isthe
office manager who oversees all administrative duties and provides support and assistance in all
areas ofthe business, such a payroll preparation, office oraanization. and ���stnmersPr\/icP RacPrl
in the office, we have seven team members that are part of the management beam. Sherly Garcia
is responsible for recruitmenthiring, processing and other human resources duties while Sue
amfiong oversees the record -keeping, invoicing, and accounting duties. We have onsite
supervisors that monitors and oversees the training and performance of the onsite janitors. They
have experience managing major accounts like City of Orange and City of Azusa. Additionally,
amila and Victoria �l/larmol implement marketing strategies to generate sales ans� develobusiness practices that can improve the overall operations of thecompany.
Affiliations and accreditations:
UMS is registered as a SB, DBE
not affiliated to any organization,
Corporation 02191385
DUN # 784013448
EIN #95-4840759
DIR # JS-LR-000016391
MBE, WOSB, MI, S, MOSB. As we belong to a minority we are
and our credential are iaq 5 follows:
Organizational Structure
9UE SW. F ONG
CLAUDIAWOMION
r ti
-antes Mla-malgc�'r/c
O'rector 6f Fin
Sala Amciate
} I T-GRIA
a I es issoci t el P r ed
Man i�r
PAUL MARSIOL
I CLO/Dirm-lor of
Operations
>AILMVIN
es wit
LE-110A NAVARRO
Field Superviwr
9
7
- •.-marry+.-.+a.,•=_,••—; �...•,���... �+�r+*�.�•f i` � - .— ..�f ram r— _,•i,-a '
94ERLY GARCI
Humian Resources
Customer Service
i
RUDY A11iRREZ
EIEEI75UPER4'ISi3R
i
Qualification of Proposed Account Team
Paul Marmol (Project Manager)
He is the president and co-founder of �U�Itimate Maintenance Services, Inc. Wit
of 29 years, he has worked as a
1
I
janitor and supervisor and has gained an expertise in this
HLZ5ULFYNc
He creates leaning solutions and
mprove the performance and oversees overa
h experience
implement new business strategies that can
II operations of all UMS employees.
Claudia Salomon (Contact Administrator and Assignee)
As co-founder,
this 1,
industry for
as office organiza
Salomon has worked on an extensive amount on contracts and has experience in
over 29 years. She is responsiblefnr arimini-czAromtive duties as office manag,
ersuch
ton,ipayroll
preparation, customer service and the development and training of
the sales department as the head of sales.
Sue Samfong (Financial and BillPE
ing)
She has been working for UMW for the 1
3 years now as the accountant. She overviews
financial operations and prepares and examines financial records of
tion duties.
charge of retard -keeping, invoicing, and payroll prepara
Sherly Garcia (Training and Human Resources)
the
the business. She is also in
She coordinates all human resources assignments and takes care of customer service with our
accounts. She has been working at UMW for 14 years. the has a degree in Human Resources from
El Camino Community College. Garcia 5 s duties include recruiting, screening, interviewing, andhiring
employees, She also handles employee relations, payroll, benefits, and training.
Elsa Salmon DePrez (Project Developer)
Graduated with an Industrial Electrical Engineering degree, Elsa has over 5 years of experience in
the janitorial industry. She conducts job walks and assist with sales proposals while implementing
corrective and preventive processes and protocols.
Victoria & Camila Marmol (Marketing and Sales)
P! Jr
Both Victoria and Camila have received degrees from Loyola Marymount University in
Entrepreneurship and have applied that education to UMS, As sales associates, they are charge iNn
generating new sales leads through marketing plans and maintaining relationships with new and
existing clients.
Rudy Alvarez, Leticia Alvarez, Alex Amador Marwin Vasquez (Supervisors)
'M
They supervise and monitor existing operational processes and protocols and analyzes its
effectiveness. Rudy working f6rthe companyfbr 10 years, Leticia have been working for the company
for 7 years ,AIex working for UMS for 3 Years and Marwin for 5 years.
All supervisor work very closely with Claudia & Paul.
��•�— • �r .� � � • icy �--�r �—.—..��•����--..,� ���-�,--�. U
���}r' `•.M`. . � '•rF '�••� yc ���i+t�•'r=r�it,r Fes—_.-,.}-
Olivia Nava (Carpet cleaner, Floor crew --.waxer and window washing)
She is an experienced employee that train and perform special services
about 6 years.
Janitors and Day Po or
It
in our company for
We have approximately 65 employees. Each employee will be required to go through Ultimate
IL
Training Program. Thev are also required to be clean and neat, wear a branded uniform, ID, and
safety gear. In addition io that, all employees must good driving record and pass an intensive
background check.
Claud!Id
ia Salomon has been on the Gustodia
t to
I I
as contact person and Contras dministrator
a
ndustry for 30 years. She has been the assigned
'N 91
for this project, her information is as fallow:
Claudia Salomon, dales Manager and Corporate Secretary
Phone 310.542,,1774 Ext 18 Cell 310.505.5858
AddAddress:423? Redondo Beach Blvd., La indale CA 90260
Employees
UMS has planned for this project a tots
scheduled in conformance to the task
of 8 permanent full time/part time employees that will be
to be performed. Apart time employee can 2srire to
become a full-ti e employee after they passed the three-month
proven to be suitable °�o perform in full all tasks
received the proper training,. Our
develop the skills, talent and perfect
of our employees working as permanent full-time employees.
probation period and
required, possess the experience, and has
IR
company have a permanent, cyclical training program to
the performance of our employees, in this way we have 80%
have
transition tasks, such meeti
FIRM'S METHODOLOGY
The key to success in any janitorial services contract is the key management that will be
assigned not only to manage the operatio n s o n site, but the management resources available 24/7
to support and ensure t
ourselves for a contrac
implement t
utilize an implementation plan for all UMS employees to be well -prepared to begin the project,
which include our training
addition to that,
execution.
that primarily consist of company safety, policies, and procedures. In
UMS implement quality control procedures to ensure client satisfaction and
and specifications are met. We
Implementation Plan
Ultimate Maintenance Services, I nc. provides a clea niong service prog ram thatg uaranteeit, clail
absolute seamless transition due to our extensive experience and knowledge in transitioning,
10
managing and operating complex facilities for 30 years. We endeavor t11D idenfiifv all issues
responsib
process.
hese
t and to
he success of the project. We have methodologies at UMS to prepare
manage janitors throughout the duration of the contract. We
methodoloqies to ensure all require ents
ilities and risks priorto commencement and IR
immediately began a smooth implements
rd notification,
ng contract executive deadlines
other required contractual deliverable items. At our initial
contract specifications that has been modified and establi
k&
After the initial meeting with our client, our t
completion dates and all resources required.
Directly following the contract awa
d d
Employment Practices
tion
MS will commence all time sensitive
, submitting insurance certificates and
meeting with our client, we discuss any
sh communication channels with them.
eam determines all other deliverables, start and
The head of HR handles the recruitment, hiring and interviewing process. She interviews
with incumbent employees from the previous contractor, current UMS employees and:newly hired
employees.. She interviews the employees on their past janitorial experience and technical skills.
DDependingon the contrast requirements,111 will conduct screening that include standard
background check, criminal/sex offender background checks, drug screening, reference checks
and/or certification checks, if necessary, thrI111111ugh the South EI Monte Police Department, this
61
applies for all employees that will be assigned � this project. HR wilf also get their unitform sizes
and order (heir iD badges, that contains important information as names and emergency
numbers. S cords o each contract and the personnel assigned to that contract.
Information contains name, contact information, payroll information, terms of employment. We
contain the paper format and electronically of these records for at least 6 years. Each Janitor
receive the most rigorous training in the cleaning industry to ensure they are well -versed in the
latest and most effective cleaning technologies before commencing any project; our supervisors
policies and
procedures, regarding operations, safety equipment, and conduct. The project manager reviews
buted (see below images of UMS IDs and
shirt). The delivery of equipment and supplies will occur a day or two �
On the
and educates the assigned personnel on the contract's cleaning requirements, specifications, and
confidentiality. He will also finalizetheworkschedulesandassignmentsforeachfacility.Oncethat
is cone, uniforms, ID badges and safety gearwill be distri
receive special training regarding supervising tasks besides the normal required training. We
have implemented free" -drugs, nicoti
employment opportunity and sexual
ne and alcohol work environment, non-discrimination
misconduct/harassment policies that
Due to present sanitary conditions, we ensure our
contagious diseases.
equal
are strictly enforced.
employees in good health and freeof
Our employees will begin the training process to review our company
rior t
o effective start date.
start date, the supervisor will be on -"site to make sure the assigned
guidance and help if needed. We ensure that all equipment and
person��! have
supply deliveries are
11 IN
successfully made before to commencement of services. Additionally, several inspections will
be conducted within the first couple weeks of the start date,,
Employee Benefits
UMS employees receive medica
of vacation after
required. by law.
Is
one year, starting contrac date, bereavement leave policy and all benefits
employees assigned to -this contract will be paid hou
nsurance after pass the pr
obation period, a full week
Safety
t t
rly.
At UMS, we manage and mitigate risk through our safety and training programs. To maintain
our hl'9h levels of productivity and work quality and decrease the chance of incidents, we teach
safety awareness to each employee. We take these preventative measures to enhance the safety
of employees and the public and we ensure that training, inspections, and reporting are following
government agencies and company policy -yours and ours.
UMS strictly enforce all safety policies and procedures and hold supervisors III other
managers accountable for fairly and consistently enforcing company safety rules. Our company
provide our employees with safety gear and equipment to protect them and keep the possibility of
an injury as low as possible. Prior to starting a job each day, janitors are instructed to inspect work
areas, equipment, and job sites for hazards and report any unsafe conditions to their supervisor so
that corrections can be made. We require our supervisors to strictly enforce using the personal and
protective equipment that is provided. Personal and rotective equipment is always used, especially
if employees are in contact with hazardous substances. Disregard for our company's safely rules I's
grounds for disciplinary action, including possible termination. If an accident happens, we have
developed procedures that enable us to report lot immediately, file claims documentation properly
and provide employees with the resources to be ably to return to work in a reasonable timeframe.
certified to do, or that is not specified
Accident Investi'ga#ion and Reporting
Any workplace accidents, hazardous substance exposures and near -accidents will be
nvestigated by the operations manager. Once any of these incidents occur, it is UMS's protocol to
mmediately report to the operations manager and
manager will visit t
will then examine t
he scene as soon as possible and
a first responder if needed. The operations
interview the affected employees on -site. He
he workplace and take correction action to address the problem and prevent any
future human suffering. The incident will be recorded on OSHA 3 s Form 301
Tra
fining
hired,
completed prior to
is not equipped or
-.. _.._ ___�_ _......... XA/;z- provide specific instructions +r% all
workers regarding hazards unique to each job assignment to the extent that such information was
Any cations or licenses thCAL employees
ii iCal/OSHArequirement to provide training to our employees when they are first
when they are assigned to a new job and when new equipment or substance is introduced. At U M S,
Wtj provide an online training session for new hires and on -hands training for all UMS employees.
cerrttifi``—�`-----��are required to
commencement. It is company policy to not perform any task
in the scone of work
not already covered in training listed below.
Training includes, not limited to:
have will be
that he or she
- Explanation of our Injury and Prevention plan, emergency action plan, and fire prevention
plan and measures for reporting any unsafe conditions, work practices and injuries.
Provisions for medical services and first aid, including emergency procedures.
-Proper cleaning techniques and procedures, such as cleaning up spills and keeping areas
neat and orderly.,
-Proper storage procedures to prevent stacking goods in an unstable manner and storing
materials and goods against doors, exits or electrical panels.
-Handling and storage of chemicals.
-Handling and use of supplies and equipment.
`Refer to Implementation Schedule.
Ultimate
Servicei.; Incr
0
o#it Os- #'
Quality Control Program
i
As part of the overall management plan, quality control i's a daily routine for thecomDanv
and all our employee. We h apply a total quality management system tat is designated to assist
III management in planning its labor force, cost control, and accountancy for the success of the
company's business. Therefore, we have a clear understanding of the overall managementneeded
for this project.
An i
it on a weekly basis to make sure everything is running smoothly
nspection system which consists of supervisors conducting random and scheduled
0
Completion oT daily andweeKly checklist ofthe cleaning/disinfection specifications and
deliverables and monthly reports to make sure all requirements are met.
Daily and weekly communication with �-r:nain contact to ensure client satisfaction.
- Inventory checks ot equipment and supplies to ensure orders are processed in a timely
manner to maintain adequate eves of supplies.
- Customer Satisfaction Measure through VOC (Voice of Customer Program) and a
Corrective/Preventive Action Program to prevent re -occurrences.
If during an inspection a maintenance issue is found, we will notify theatyafDiarraa�d Bann a
i
s
nsu r
e
timely manner. UMS will correct any areas where discrepanciel are found and will tirilce corrective
ac'(�on to resolve the issue and prevent it from occurring in the future . The issue will be addressed
immediately, no later than 2 hours after identification. If an emergency issue occurs , UMS will
respond within a couple hours. Our supervisors also will notify as soon as is found, by written
/verba IIY any fixtures or installation that needs repair or
danayva Wn preserve a nd e
your building are fully operational.
.AJ
All UMS Inc. vehicles
company name clearly.
have white exteriors branded with the company logo that displayed the
Our vehicles and premises:
Figure 1., Our premises and Fleet
Figure 2 Warehouse (Equipment and Suopfies Room)
Communication Customer Service
Our team at
relationship w
A�hi industry is very client-
client satisfaction and deliver resolution of conflict. issues. concerns and nrn-crhPrliilarl ininrk
UMS strongly believe that communication
itli our clients and we take measures in doing so
order requests/specia
is key to establish ing a strong
. kt UMW, we fully understand that
1
focused and because of that, we are motlovated to consistently improve
3 1
evenis. uur team has an unwaverina commitment to Customer serv'irp-.
and maintaining strong and produc
t1i"ve relationships with our clients_ Our qHnp-ni�nr i-q P-nnF IPH
to report our performance, manage
requested in this R�-P. We are very responsive end communicative with our clients prior and
during the duration oT the contract. All calls and emails are r
complaints, and complete in time, the schedule as
1 hour, Our sur)ervisc r for this nroiect will 1w.-c. Vq hp- in
administrator.
account.
Also, we will provide contact information for
esponded immediately or less than
communication with the contract
every member responsible for this
Custodial hog i�ne,
Office: (310) 542ml474 Ex
Toll -Free: (800) 473--0759
t (18)
Paul Marmol, President/Owner
paul@umscorporation.,com (310)
5857
Sue Samfong, Accountant
505- sue@ umscorporation. com
�,laudia Salomon, Office Manager
claudiaCcD,umscorporation.com
Emergency number: 310-505-5858
(24/7/365)
Availability:
24/7/365
Alex Amador
alex6aumscorporation.com
323-518-*3468
Marvin Valdes
marwino_,umsco
818w-201-5116
rporation.com
rlSherly Garcia, HR/Customer Service
y@umscorporation.com
she
customers.
Technical Cleaning Approach/Work Plan
UMS Inc. believes a continuously clean and disinfected working and living environment kz
a healthy working and living environment. Our systematic approach to
maintaining the nignesi standards of cleanliness means you can focus on your work and your
A clean facility projects an image of professionalism and quality to customers but
establishing and
also creating a safe and healthy working environment for your employees. We contribute to
your welfare and productivity with:
• A comprehensive cleaning schedule designed. specifically for your facility.
• Quality assurance processes that consider your point of view
• The use of non -toxic, ion -caustic cleaning volutions approved by the United states
ironmental ProtectionEnv Agency (EPA)
• Green" cleaning chemicals that promote improved air quality.
• Hospital -grade disinfectants that kill bacteria, pathogen as (COVID....A9) anu germs
• ability to disinfect your entire facility to prevent a bacterial or viral outbreak at any
time
• Monitoring supplies and just in time restocking
• Proactive communication and prompt response at any time a need arises
• A well- trained and experienced cleaning crew in hazardous materials and
disinfecting,
• Top of the line �i�aning brand-new equipment that removes effectively dus#and dirt,
• Professional and highly skilled Janitors that are courteous arid able to resolve Ariy
emergency event.
• SMS Data sheet on site
• Training sheet records per janitor on site
Implemented contracts on effective start date, include the following:
— Development and maintenance of the quality assurance program that protects the
needs and wants of the client.
— An inspection system that covers all the tasks and services provided by UMS..
— A method of identifying and fixing deficiencies in the qualify of services performed
be -fore completion.
— Preparation to dispatch key personnel to the site immediately upon notice of contract
awar
d.
REFERENCES
City of Montebello
1600 W Beverly Blvd, Montebello, CA 90640
It
Contact: James Coiner
(909)736MM8889, jcoiner@montebelloca.gov
Project Duration., 5 years
Dates: Jan 2020 — Present
Areas.- City Hall, Police Department. Senior Center, Transit Center, Recreation and
Parks
Services: Nightly cleaning servic��, carpet washing, window cleaning-, Disinfecting,
dusting, floors strip and wax.
City of Whittier
13230 Senn St-Wh'ittier CA
Contact: Frank Pena, fpena@cityofvvhit
(562)309*-w3996,
ier.org
Dates-,: October 2022Icontrect for 3 years
Areas: City Hall,
Yard .
City of Orange
Senior Center, police Department, 3 Libraries, Community tenter, Corp
303 Chapman St.Orange CA
Contact : Matthew Lorenzen
m1orenzen@c1t
(949)742-1731
7
yoforange.org
Dates0
: Since 2015:, to present contract renp,.wp.,d
Areas: City Hall, Police, Senior Center, Community tenter,
Services.- Day porterservices daily, floor care on a w��i�ly basis, carpet cleaning and window
estrooms
cleaning monthly, deep cleaning and other special services and disinfection.
City of Malibu
e%
23825 Stuart Ranch Road Malibu CA 90205
Service locations: Malibu City Hall, Malibu Bluffs Park, Michael Landon Recreation Center,
Malibu equestrian park, Las Flores Creek Park, Cliarlee Wilderness Park and Trances
Canyon Park
Contact: Rick Frederiksen, rfrederiksen@malibucity.org
Project Duration
(310) 456 2489 ext 266
Dates: since 2017 to present, contract renewed
Areas:
Admin and office areas, restrooms
Services: Sanitation and disinfection da
ily, I
unchrooms
, parks
ncluding floors , carpets , and windows cleaning.
City of Azusa
215 Foothill,Azusa, CA
Contact: Robert De9 adillo1 rdelgadillo@azusaca.gov
(626
Area
etc.
)633-2271
C'I"ty H'all, Police Department, Corp Yard, Senior Center, Community buildings,
Services: Daily cleaning all buildings, day porter in Police and Library, floors strip and
wax, carpet cleaning, Window Cleaning.,
Dates: since 2015 to present, contract renewed twice
Temple City
Contact: Adam Matsumoto, amatsumotoCate.mplecity.us
Areas.- City Hall, Community Services ,Senior Center, Annex Building and Park
Restrooms.
Services
New con
deli
tract
y Janitorial, Carpet Cleaning, Floors strip and wax, Pressure washing.
started in 2/1/ 202419
State ofCalifornia
Department of Industrial Relations
Division ofLabor Standards Enforcement
Licensing & Registration Unit
1515 Clay Street, Ste. M
Oakland, CA 94612
0
W
7
7
N
*A+!
Janitorial Services Registration
REGISTRANT WITH EMPLOYEES
Effective Date
12/9/2023
Ultimate Maintenance Services, Inc.
4237 Redondo Beach Blvd:.:
LAWNDALE., CA 90260
Registration Number:
JspwLR.&000016391
EWiration Date
12/9/2024
Workers Comp�gsation Insurance Expiration Date:
February 1Z, 2024
Having paid to the Labor Comni issi on er ofthe State, o f Cal i fo rn i a the required Registrati an Fee is hereby granted a regIt
istratian is
conduct the business of Janitorial Services �n the State of California at the location(s) fisted above and effective for the peliod
designated above in conformity with the provisions of Chapter 4, Part. 4.2. Division 2 of the Labor Code and the rules and
regulations issued thereunder by the Labor Commissi"oner,
THIS REGISTRA"fTON IS NOT TRANSFERABLE AND IS VALID ONLY AT THE REGISTERED OPERATING LOCATION
TNDICATEDABOVE
POST IN A CONSPICUOUS PLACE
ALTERATIONS WILL VOID THIS REGISTRATION