HomeMy WebLinkAboutSanta Fe Janit Maint Serv Inc Proposal for Janitorial Cleaning Services
15644 Palomino Dr.
Chino Hills, CA 91709
Tel: (909) 606-2756
Fax: (909) 606-6469
www.Santafebldmaint.com
March 26, 2024
City of Diamond
Bar
Request for Proposals For
Janitorial/Cleaning Services
Table of Contents
• Technical Proposal
Letter of transmittal……………………………..…………………………. 2
Company at a Glance……………………………………………………….. 3 - 4
Company Profile.………………………..………………………………….. 5
Work Plan…………………… ……………………………..………………. 6 – 13
Service Schedule……………………………………………………………… 14
Service Methodology……………….……………………………………… 15 -21
Staffing Plan………………………….……………………………………… 22
Key Personnel Resumes
Guadalupe Medina….………………………………………...…….. 23
Irineo Nuno…………………………………………………………. 24
Our People………..…………………………………..…………………….. 25 - 27
Quality Assurance Surveillance Plan…………………………..…………….. 28 - 30
References……………………………………………………………………. 31-35
Insurance Sample…………………………………………………………….. 36
• Proposal Forms
Bid Sheet
Public Works Registration
Public Works - Janitorial Services Registration
Small Business Certification
W-9
Name: Santa Fe Janitorial Maintenance Services Inc.
Formerly Santa Fe Janitorial Maintenance
Address: 15644 Palomino Dr.
Chino Hills, CA 91709
Telephone: (909) 606-2756 / 1 (877) 782-323 Toll Free
Fax: (909) 606-6469
Website: www.santafebldmaint.com
Legal Status S-type Corporation
Inception year: 1978
Year in Business 45
Firm Size 90 Employees
Certifications Certified Small Business by the State of
California Department of General Services
Services: Professional Cleaning Services
Office Hours 9:00am to 5:00pm
Service Hours Services run 24 hours 7 Days a week
Service Areas:
Company at Glance
3
▪ San Bernardino County
▪ Orange County
▪ Los Angeles County
▪ Ventura County
▪ San Diego County
FEIN No. 47-5043905
CA- Entity File No. C3809566
Client Sectors:
Building Types: Offices, Libraries, City Halls, Factories, Schools,
Churches, Shopping Centers, Court Buildings,
Warehouses, Transport, Public & Private
Government Facilities, along with other types.
General Services:
Special Service: Pressure Washing Service
Solar Panel Cleaning
24-hour Emergency Janitorial Services
Headquartered in the City of Chino Hills, Santa Fe Janitorial Maintenance Services Inc.
has been conducting its business of providing professional custodial services for over 44
years. It is at this location in which costumer service, sales, marketing and administrative
efforts are conducted, as well as the enforcement and administration of all contractual
performances. Currently Santa Fe Janitorial Maintenance Services Inc. is registered with
the State of California Department of General Services as a Small Business in addition to
being a minority owned business.
With over four decades of experience, we have developed a clear understanding of the
specific requirements and objectives of quality janitorial services. Santa Fe Janitorial
Maintenance Service Inc. is a full-service building maintenance company. We specialize
in janitorial services, including carpet & floor cleaning, interior & exterior window
cleaning, upholstery cleaning, pressure washing, among other cleaning services. Santa Fe
Building Maintenance standards are kept high with our unique personal training of each
employee and our dedication to service our client needs. Santa Fe’s mission is to add
value to the organizations we serve.
▪ Cleaning Service
▪ Floor Maintenance Services
▪ Window Cleaning Services
▪ Carpet Cleaning Services
▪ Blind Cleaning Services
▪ Carpet Steam Cleaning Services
▪ Transportation
▪ Industrial & Manufacturing
▪ Entertainment
▪ Banking & Financial Facilities
▪ Government Facilities
▪ Commercial Buildings
▪ Private Facilities
▪ Industrial Facilities
4
Santa Fe Janitorial Maintenance Services Inc. is a small, independently women
owned business, which provides professional cleaning services to various
privately-owned companies and government facilities. Since its establishment
in 1978 Santa Fe Janitorial Maintenance Services Inc. has been a choice
provider of quality services for government and private companies throughout
Southern California for almost half a century.
With its strong connection to Southern California, Santa Fe currently services
for the South Coast Air Quality Management District (AQMD) for which has been providing services since
2013, and other prominent clients such as City of La Habra Heights, Orange County Public Works and
multiple buildings for the County of San Bernardino. (Please refer to the “Reference” section of this
package for more information)
Santa Fe Janitorial Maintenance Services Inc. currently employs more than 90 workers that include
supervisors and maintenance personnel, who can meet our client’s every demand and quality standards.
Under the current management, innovation and entrepreneurial leadership have allowed the company to grow
into a thriving, quality maintenance service provider. Our strengths include flexibility and adaptability of our
services, the strong work ethic requested of our employees, our in -depth management and administrative
support for field personnel and the honesty and integrity of all company staff. With these strengths, we have
created a trained loyal workforce with the skills to provide quality service that is consistent and dependable.
Santa Fe currently services and provides professional custodial services to more than 2 million square feet of
government facilities and of private commercial office space daily. Santa Fe prides itself in that it has never
been debarred from a contract and that no contract has ever been canceled due to the lack of quality of its
services.
The company management staff, with over 80 plus years of combined experience in the janitorial and
maintenance field, help design the techniques, procedures and approach of all work plans. They implement
their experience along with a previously written plan of approach and procedures to enhance and ensure that
all facets of a current project are successfully completed on a timely manner.
While there are currently several companies that provide janitorial services, Santa Fe distinguishes itself
from the others on the professionalism and experience that Santa Fe requires from all its’ field employees,
office staff, and supervisors. Being a small business, we put greater care an emphasis on the quality of our
work and the supervision of our employees. What differentiates Santa Fe from the competition is our
commitment to provide more than just “a service” to our clients.
Santa Fe Janitorial Maintenance Services Inc. has financial capability and is currently in good financial
standing, as there are no pending mergers, no bankruptcy, no pending litigations, and no office closures. We
have a history of working effectively with counties and government facilities and are a trusted provider of
high-quality janitorial services. Santa Fe complies with all federal, state and city, labor laws that may pertain
to our kind of work. We fully understand the goal that the City of Diamon Bar has set for this project and are
fully aware of the specifications. We understand that not all projects are the same, therefore, here at Santa Fe,
we are fully committed and determined to do the best of our abilities to make this project a success.
Company Profile
5
Work Plan
Santa Fe Janitorial Maintenance Services Inc.
proposes to provide janitorial services to the
City of Diamond Bar facilities, has explained
and required in accordance to the specifications
listed in the Request for Proposal.
Santa Fe’s approach to meet the required services
will be by using the Zone Cleaning Approach. The
Zone Cleaning Approach will ensure that all work is
performed according to the contract requirements by
utilizing a system of cleaning personnel, supervision,
reports and logs ensuring that the facilities are cleaned
and maintained up to or above Santa Fe’s and the City of
Diamond Bar service standards.
The zone cleaning approach is based on realistic goals and on responsiveness &
understanding of the specifications. Santa Fe will use this approach has it’s been very
successful with other projects of similar magnitude. The zone cleaning Approach consists
of cleaning personnel assigned to a task or an area in the facility. Each team member is
responsible for the completion of work on its assigned tasks or Area. The zone cleaning
method has proven to be efficient on this type of situations where multiple facilities at
different locations need to be maintained.
Benefits of Zone Cleaning
Zone cleaning, sometimes called area cleaning or route cleaning involves the
assignment of a specific area to a janitor, or in this case a facility. Since the janitor
is responsible for all the cleaning activities in the area, he must be fully
knowledgeable in all areas of janitorial work and be familiar with all the daily
tasks required to clean the facility. Equipment to perform work must be available
when required and the janitor must know how to operate this equipment
effectively. The primary benefit for zone cleaning is the awareness and
familiarity of the janitor with every area of the assigned facility, as well as
every building occupant. For this reason, a janitor can also be an effective
security person, since strangers can easily be recognized and directed to their
destination, or off the property as needed. The zone cleaner is responsible for
every cleaning activity in the assigned area, any failure to provide good
quality service can be easily be recognized and corrected since daily
services can be attributed to the janitor responsible for that area
6
To meet the City of Diamond Bar cleaning requirements and achieve a high level of quality
service, Santa Fe will provide cleaning services as requested on the City Request for Proposal
Documents Janitorial/Cleaning Services, which are as follows:
Location Service Days
City Hall/Library Monday through Saturday
Diamond Bar Center Monday through Sunday
Heritage Com. Center Monday through Sunday
Pantera Activity Room Monday through Sunday
Sycamore Canyon Office Once (1) per month)
Services
I. DAILY
A. Vacuum all carpeted areas to include edges, corners, under tables, under chairs
and any other hard to reach areas.
1. Vacuum all area rugs, including under tables and under chairs.
2. Vacuum all entry mats.
3. Spot clean all carpeted areas and area rugs, using the most
appropriate method to completely remove the spot/stain without
damaging the surface.
B. Sweep, wet mop and disinfect all non-carpeted floors, including edges, corners,
under tables, under chairs, under mats and any other hard to reach areas.
C. Clean all desks, tables and furniture, including top, base, legs and cross
supports to remove dust, dirt, debris, fingerprints, smudges and markings,
leaving the surface free of cleaning product residue and discoloration.
1. Clean all chairs (all materials), including seat base, back, legs and
cross supports to remove dust, dirt, debris, fingerprints, smudges,
and markings, leaving the surface free of cleaning product residue
and discoloration.
2. Dust, vacuum and spot clean all upholstered furniture, including
under cushions and cushion edges.
3. Remove dirt, dust and debris from the computer monitors,
keyboards, fax machines, printers, photocopy machines and self-
checkout machines using appropriate techniques and products to
prevent damage.
4. Clean and disinfect telephone receivers and base units using
appropriate techniques and products to prevent damage.
5. Remove dirt, dust and debris from all surfaces to a height of ten
(10) feet; including but not limited to artwork (unless instructed
otherwise), bookshelves (including all open spaces), bulletin
boards, cubicle panels, display cases, framed pictures, fire 7
alarms, fire extinguishers, light switch plates, magazine racks,
shelves, signs, and thermostats.
6. DO NOT disturb any paperwork on top of desk or surrounding
floors or tables.
7. Dust and disinfect all telephones.
D. Empty and clean the interior and exterior surfaces of the trash receptacles and
replace plastic liners.
E. Clean all glass and glass cases to remove dust, dirt, debris, fingerprints,
smudges, tape, tape residue and markings, leaving the surface free of
cleaning product residue and streaks.
1. Clean all doors (inside and out), including windows to remove dirt,
marks, fingerprints, smudges, splashes and spots; includes
threshold rail and frame.
2. Clean all windows to a height of ten (10) feet, including sills and
frames to remove dust, dirt and debris, fingerprints, smudges,
tape, tape residue and markings, leaving the surface free of
cleaning product residue and streaks.
3. Clean walls to remove dirt, marks, fingerprints, smudges,
splashes, tape, tape residue, etc. leaving surface free of cleaning
product residue and discoloration.
F. Clean, sanitize and polish water fountain basin and body to remove dust, dirt,
debris, fingerprints, smudges, hard water stains and markings, leaving the
surface free of cleaning product residue and discolorations.
G. Restrooms
1. Clean entry doors (inside and out) to remove dirt, marks,
fingerprints, smudges, splashes, and spots; includes threshold
rail and frame.
2. Clean and polish entry door push plates, knobs and kick plates.
3. Clean and sanitize sinks and faucets polish chrome-finished
fixtures, including the removal of hard water stains and deposits
regardless of source.
4. Clean mirrors, including chrome-finished edges, to remove spots,
smudges and leave streak-free, including the removal of hard
water stains and deposits regardless of source.
5. Clean all exposed pipe fixtures including the removal of hard
water stains and deposits regardless of source.
6. Clean and sanitize all dispensers; soap, paper towel, toilet seat
cover, sanitary napkin/tampon and toilet paper.
8
7. Clean and sanitize all toilet seats, bowls, bases, flushing levers
and pipe fixtures, including the removal of hard water stains and
deposits regardless of source.
8. Clean and sanitize the exterior and interior surfaces of the baby-
changing tables.
9. Clean, sanitize and polish (when necessary) all handrails.
10. Clean and sanitize urinals, flushing levers and pipe fixtures,
including the removal of hard water stains and deposits
regardless of source.
11. Clean stall partitions, supports, bases, doors (inside and out),
latches/knobs to remove dirt, marks, fingerprints smudges,
splashes, etc.
12. Clean stall partitions, supports, bases, doors (inside and out),
latches/knobs to remove dirt, marks, fingerprints smudges,
splashes, etc.
13. Refill all dispensers; soap, paper towel, toilet seat cover, sanitary
napkin/tampon, toilet paper, baby-changing table liners.
14. Sweep, wet mop and disinfect all floors, leaving baseboards and
walls free of splashes and/or marks from cleaning
equipment/products.
15. Clean light fixture covers.
16. All leaking fixtures, clogged drains, stopped up or damaged basins
and toilets, or urinals that cannot be repaired by the following
shall be reported to the Maintenance Superintendent: (a)
tightened to stop leaks; (b) unclogged by using a “plumber’s
helper” or short snake.
17. If running water, broken fixtures, or plugged sewer lines cannot be
normalized or isolated, the restroom is to be locked and the
Maintenance Superintendent immediately notified.
18. Clean and remove dust, dirt, debris, fingerprints, smudges,
markings, etc., from ceilings.
H. Remove graffiti from all surfaces where found.
I. Kitchen/Lunchroom area
1. Clean and sanitize the exterior surfaces of the refrigerator,
stove/range, microwave, toaster, and toaster oven.
2. Clean exterior of all cupboards including knobs/handles to remove
dust, dirt, debris, fingerprints, smudges, and markings, leaving
the surface free of cleaning product residue and discoloration.
3. Clean and sanitize all dispensers; soap and paper towel.
4. Refill all dispensers; soap (with dish soap), paper towel.
5. Wash and sanitize all walls, splash boards, cupboard doors,
stoves, dispensers, refrigerators and other appliances.
9
6. Clean and sanitize stoves, ovens, other appliances, sinks (all
sides) and food preparation surfaces. Note that special care is to
be taken in the selection of products used in the food preparation
areas.
J. Clean all exterior book drop containers and wall-mount deposit doors to
remove dust, dirt, debris, fingerprints, smudges, tape, tape residue and
markings, leaving the surface free of cleaning product residue and streaks. K.
Empty and clean the exterior cigarette urns.
L. Clean all exterior wall-mount mail-drop doors to remove dust, dirt, debris,
fingerprints, smudges, tape, tape residue and markings, leaving the surface
free of cleaning product residue and streaks.
M. Clean all exterior signs and plaques to remove dust, dirt, debris, fingerprints,
smudges, tape, tape residue and markings, leaving the surface free of
cleaning product residue and streaks.
N. Empty and clean the exterior surfaces of the exterior trash receptacles and
replace plastic liners.
O. Sweep all areas to a reasonable location; collect and dispose of swept dirt,
debris, etc.
P. Sweep all loading docks and side/rear entrances; collect and dispose of swept
dirt, debris, etc.
Q. Sweep and dispose of all trash in all exterior patio/lunch areas; collect and
dispose of swept dirt, debris, etc.
R. Locate and dispose of all trash in the parking lot, including, but not limited to,
cups, bottles, plastic/paper bags, newspapers, papers, clothing, etc.
S. Locate and dispose of all trash in the loading dock, side/rear entrances,
including, but not limited to, cups, bottles, plastic/paper bags, newspapers,
papers, clothing, etc.
DAY PORTER
A. Day porter is required to be on site (City Hall/Library) during all Library
operating hours, including holidays not observed by the City. Hours are
subject to changes and can be found on the Los Angeles County Library's
website https://lacountylibrary.org/. Library hours as of 2/9/24 are as follows: 10
Monday 10 am - 8 pm
Tuesday 10 am - 8 pm
Wednesday 10 am - 8 pm
Thursday 10 am - 8 pm
Friday 10 am - 6 pm
Saturday 10 am - 6 pm
Sunday Closed
Below is a list of Day Porter tasks to be performed at both locations, but not
limited to.
1. Inspect restrooms hourly and keeping a log for each restroom
(who, when, where & condition).
2. Clean restrooms a minimum of once (1) per day, or as needed.
3. Restock dispensers in restrooms and other locations a minimum
of once (1) per day, or as needed.
4. Pick-up debris & trash.
5. Clean counter tops and other horizontal surfaces.
6. Inspect and empty trash receptacles as needed.
7. Remove graffiti from all surface were found.
8. Cleanup spills, debris & spot clean carpet, as needed.
9. Inspect & clean public areas as needed.
10. Inspect & clean staff areas as needed.
11. Spot cleaning carpet and upholstery as needed.
12. Unclog drains by using a “plumber’s helper” or short snake.
13. Inspect and clean kitchen/lunchroom areas a minimum of once (1)
per day, or as needed.
14. Replace batteries in dispensers and flushometer sensors.
15. Spot clean all window coverings to remove any spills, stain, etc.
16. Spot clean all sidewalks, steps, walkways, stairs, loading docks,
entry and patio areas, as needed.
17. And other related duties as assigned.
B. Day porter is required to be on site (Diamond Bar Center) between the
hours of 11am and 3pm, Monday – Friday.
C. Day porter may be requested on an as-needed basis for City Special Events.
WEEKLY
A. Dust all surfaces (10 feet and ABOVE).
B. Remove visible cobwebs up to 15 feet.
C. Dust window blinds and shades.
D. Clean all baseboards.
11
E. Clean and sanitize handrails.
F. Pressure wash all sidewalks, steps, walkways, stairs, loading docks, entry
and patio areas. With a minimum 3,000psi pressure washer.
1. Note: All adjacent windows shall be left clean, dry and free of spots.
2. Note: Pressure washing locations may be adjusted as needed.
Square footage would remain the same.
G. Spot clean carpet and upholstery.
H. Machine buff floors.
I. Clean and remove dust, dirt, debris, fingerprints, smudges, markings, etc.,
from ceilings up to 15 feet.
J. Spot clean all window coverings to remove any spills, stain, etc.
MONTHLY
A. Dust all surfaces and remove all cobwebs, up to and including the ceiling
(NO height limit).
B. Sycamore Canyon Office cleaning is to include floors, staff restroom,
kitchen/lunchroom, walls, windows, etc.
BI-MONTHLY (6 TIMES PER YEAR)
A. Carpet/Upholstery
1. Shampoo All carpet, area rugs and upholstery.
2. Degrease and remove chemical spills from area surrounding all
photocopy machines.
3. Shampoo thoroughly (including corners and behind doors) all floors
using appropriate cleaning material for various carpet types.
4. Return all furniture to its original position after the floors are cleaned;
and leave baseboards and walls free of splashes and/or marks from
cleaning equipment/products.
5. Hot water extraction of All carpet, in all locations.
6. Post service spotting as necessary, including all pre-treatment and
extraction.
B. Furniture
1. Shampoo upholstered furniture and clean wood, plastic, and vinyl
chairs.
2. Shampoo and remove stains thoroughly from all upholstered furniture
using appropriate cleaning materials for various upholstered types.
3. Clean thoroughly all wood, plastic, and vinyl chairs using appropriate
cleaning materials. 12
4. Thoroughly vacuum under seat cushions.
QUARTERLY (4 TIMES PER YEAR)
A. Floors
1. Strip and wax or seal floors.
2. Degrease and remove chemical spills from areas surrounding all
photocopy machines.
3. Strip and clean thoroughly (including corners and behind doors) all
floors using appropriate cleaning material for various types.
4. Wax or seal and buff thoroughly (including corners and behind doors)
all floors using appropriate cleaning material for various types.
5. For floors where stripping, waxing or sealing is not indicated, a deep
cleaning shall be performed.
6. Return all furniture to its original position after the floors are cleaned;
and leave baseboards and walls free of splashes and/or marks from
cleaning equipment/products.
7. Deep clean all tile floors, including grout.
B. Windows (All Interior and Exterior)
1. Clean full length of all windows including frames and sills.
2. Clean windows using ladders, scaffolding, hydraulic lifts, or catwalks
as appropriate.
3. Clean thoroughly, including the removal of hard water stains and
deposits regardless of source, using appropriate cleaning materials.
C. Ceiling/Wall Vents (All)
1. Clean ceiling air vents.
2. Clean wall, air or heat vents.
3. Remove all vents using ladders, scaffolding, hydraulic lifts, or
catwalks as appropriate.
4. Remove and clean thoroughly all covers using appropriate cleaning
materials.
5. Vacuum air vents thoroughly.
D. Ceilings
1. Clean ceilings, removing all dirt, dust, debris, etc.
E. Light Fixtures
1. Clean light fixtures, removing all dirt, dust, debris, etc.
F. Mecho Shades & Window Coverings
1. Clean Mecho shades & window coverings
2. Dry dust Mecho shades & window coverings using appropriate equipment.
3. Do not remove Mecho shades & window coverings.
4. Spot clean all window coverings to remove any spills, stain, etc.
13
Service Schedule
Weekly Services - Completed during non-operational hours before Friday at 7am.
Monthly – Services- Completed during non-operational hours before Friday at 7am
January February March April May June
Third Week of
the month
Third Week
of the month
Third Week of
the month
Third Week
of the month
Third Week
of the month
Third Week of
the month
July August September October November December
Third Week of
the month
Third Week
of the month
Third Week of
the month
Third Week
of the month
Third Week
of the month
Third Week of
the month
Bi-Monthly (6 Times Per Year)- Services - Completed during non-operational hours before Friday at 7am
February April June August October December
Second Week
of the month
Second Week
of the month
Second Week
of the month
Second Week
of the month
Second Week
of the month
Second Week
of the month
Quarterly - Services Completed during non-operational hours before Friday at 7am
January April July October
Second Week
of the month
Second
Week of the
month
Second Week
of the month
Second
Week of the
month
Annually – Services - Completed during non-operational hours before Friday at 7am
14
July
Second Week
of the month
1. Santa Fe Janitorial Maintenance Services Inc. shall perform the Daily, Weekly,
Monthly, Quarterly and Semi-Annually Cleanings Services tasks in strict accordance
with the frequencies stated on the proposal documents of the RFP.
2. Santa Fe Janitorial Maintenance Services Inc. shall perform the Cleanings Services
using equipment and chemicals meeting the requirements contained in the proposal
documents. Santa Fe Janitorial Maintenance Services Inc. shall follow the instructions
provided by the manufacturers of such items in every case.
3. Unless exempted by the City Assigned Representative, Cleaning personnel shall
remove light furniture such as seats, chairs, trash and ash receptacles, storage containers,
etc. prior to performing floor and/or carpet cleaning and return such items after the
completion of the work.
4. Cleaning personnel shall return to their appropriate locations all items moved during
the performance of the service, in public and common-use areas, cleaning personnel shall
return all furniture to their appropriate configuration.
5. Cleaning personnel shall provide and use adequate barricades and signs to provide
enough warning prior to, during and after the performance of the cleaning services.
Carpet Shampooing, Extraction Method
Cleaning personnel shall remove carpet stains, completely vacuum, shampoo using water
extraction equipment and supplies, and completely re-vacuum all carpet in the specified
area. Cleaning personnel shall shampoo areas such as corners which are inaccessible to
the equipment with manual scrubbing devices. After shampooing and allowing enough
drying time, cleaning personnel shall vacuum the carpet following the pattern which will
give the carpet enough drying time. Cleaning personnel shall vacuum the carpet
following the pattern which will give the carpet pile a uniform appearance. Cleaning
personnel shall vacuum the carpet sufficiently prior to shampooing to remove dry and
loose soil from the carpet pile. Cleaning personnel shall use a pile brush to raise and grit
from the carpet pile or raise the carpet pile to allow enough penetration or to provide for
adequate drying of the carpet.
Clean and Disinfect Drinking Fountains
Cleaning personnel shall use spray bottles of germicidal detergent solution, clean cloths,
scrub pads and cream cleanser to remove all obvious soil, streaks, smudges, etc. from the
drinking fountains and cabinets; then, disinfect all porcelain and polished metal surfaces
including the orifices and drain. After cleaning and disinfecting, the entire drinking
fountain shall be free of streaks, stains, spots, smudges, scale, and other removable soil.
Service Methodology
15
Clean and Disinfect Fixtures
Cleaning personnel shall use spray bottles or pump-up sprayers, to apply germicidal
detergent solution to all surfaces of wash basins, toilets, urinals, showers and adjacent
surfaces. Cleaning personnel shall use clean cloths (except inside toilet bowl and urinals
where cleaning personnel shall use bowl mops) to remove soil from all surfaces of these
fixtures and adjacent surfaces. Cleaning personnel shall use a cream cleanser and scrub
pads to remove soil not removed by the cloths and germicidal detergent solution.
Cleaning personnel shall use dry cloths to dry metal surfaces of faucets, handles, valves,
etc. The cloths used in cleaning and disinfecting toilets, urinals and other surfaces
contaminated with urine or feces shall be a color readily distinguishable from cloths used
on other surfaces and fixture. Cleaning personnel shall use a plumbing plunger to unstop
clogged toilets.
Clean Floor Mats
Cleaning personnel shall clean and empty floor mats by using a wet/dry tank vacuum to
remove moisture. Cleaning personnel shall use an upright carpet vacuum to clean
carpeted floor mats and a hose to washout non-absorbent floor mats when the mats
cannot be cleaned by emptying or vacuuming
Damp Mop Non-Carpeted Floors
Cleaning personnel shall use detergent solution and mops to remove soil from non-
carpeted floors and baseboards which cannot be removed by sweeping, dust mopping or
vacuuming. Cleaning personnel shall dust mop floors which are coated with floor finish
prior to damp mopping. Cleaning personnel shall sweep other floor surfaces prior to
damp mopping. Cleaning personnel shall damp mop all areas of the floor, after the floor
has been damp mopped, it shall have a uniform appearance free of soil, stains, streaks,
swirl marks, detergent film or any observable soil which can be removed by damp
mopping. In rest rooms and locker rooms, cleaning personnel shall use germicidal
detergent instead of detergent solution.
De-scale Toilets and Urinals
Cleaning personnel shall use aseptic-type bowl cleaner and nylon bowl mops to remove
scale, scum, mineral deposits, rust stains, etc. from the insides of toilet bowls and urinals.
Disinfect Surfaces
Cleaning personnel shall use cloths, squeegees and germicidal detergent solution from
spray bottles or pump-up sprayers to damp wipe and disinfect all surfaces of
furniture, fixtures, walls, partitions, doors, etc.
16
Dust Furniture
Cleaning personnel shall use dusting tools, treated dust cloths or vacuum cleaners with
dusting attachments to remove all dust, lint, litter, dry soil, etc. from the surfaces of
chairs, telephones, lamps, cabinets, shelves, and other types of furniture and
surfaces which are not considered to be building surfaces or building fixtures. Papers
typewriters, calculators, computers, staplers, and other similar desk items are not to be
disturbed. Cleaning personnel shall accomplish dusting by the removal of soil from the
area not by moving it from one surface to another.
Dust Fixtures and Other Surfaces
Cleaning personnel shall use dusting tools, treated dust cloths or vacuum cleaners with
dusting attachments to remove litter, dry soil, etc. from the surface of ledges,
heater convectors, window sills, fire extinguishers, counter tops, walls, door frames and
sills, ceiling mounted fans, fixtures, partitions, rails, blinds, and other types of fixtures
and surfaces which are not considered to be furniture surfaces or specialty equipment
such as test equipment, computers, typewriters, calculators. etc. below 8 feet from the
floor surface. Cleaning personnel shall dust up to a height of 20 feet from the floor
surfaces at the interior and exterior of exterior entry areas. Cleaning personnel shall
accomplish dusting by the removal of soil from the area not by moving it from one
surface to another.
Dust Mop or Sweep Non-Carpeted Floors
Cleaning personnel shall use a treated dust mop to remove soil and litter from non-
carpeted floors. On resilient tile, terrazzo, and other smooth finished floor surfaces,
cleaning personnel shall use treated dust mops. On rough unsealed concrete, or other
floors where dust mopping is not effective; cleaning personnel shall use brooms. Prior to
dust mopping the floor surface, cleaning personnel shall use mops and detergent solution
to remove wet soil from the floor. Cleaning personnel shall use a dustpan to
remove accumulated soil and litter. After the floor has been dust mopped or swept, the
floor surface, including corner and abutments, shall be free of dust. Litter and debris that
can be removed by dust mopping or vacuuming or with a
putty knife. Cleaning personnel shall vacuum elevator floors and door tracks and other
areas such as corners and hard-to-reach areas. Cleaning personnel shall use a vacuum
cleaner to remove moisture and dry soil from carpeted type entrance mats.
Cleaning personnel shall use a carpet stain remover and gum remover to remove carpet
stains and gummy soil. Cleaning personnel shall clean exterior entrance mats by hosing
with water and/or vacuuming.
Empty. Trash Receptacles
• Cleaning personnel shall empty and return to their appropriate location all waste
baskets, cigarette ash receptacles and other trash containers.
17
• Cleaning personnel shall remove all litter, cans, papers, and other containers
marked "TRASH".
• Cleaning personnel shall keep trash in Recycle Containers separated from other
trash.
• Cleaning personnel shall remove all collected trash to area(s) on the site or within
the building as designated by the Project Manager in such a manner as to prevent
the adjacent area from becoming littered by such trash.
• Cleaning personnel shall replace all obviously soiled or torn trash receptacle
liners with a new trash receptacle liner. Liner shall be replaced in such a manner
as to present a neat uniform appearance.
• Cleaning personnel shall use damp cloths & detergent solution or disinfectant &
scrub pads to remove non-permanent stains and soil from the interior and exterior
of trash receptacles.
Machine Scrub Floors
Cleaning personnel shall use electrical floor machines with a scrubbing brush or grout
cleaning machines and detergent or degreaser solution to remove soil and stains from
floor surfaces such as concrete brick or pavers, grouted tile and other such uneven or
rough floors and from baseboards, furniture and partition bases and legs. Cleaning
personnel shall use hand brushes in areas inaccessible to the floor machines. Cleaning
personnel shall use a wet/dry tank vacuum to pick up the scrubbing solution and wet
mops, buckets and wringers in areas inaccessible to a tank vacuum. Cleaning personnel
shall remove all splash marks baseboards, furniture and other such surfaces.
Nonspecific Tasks
Cleaning personnel shall perform miscellaneous activities as directed by the Project
Manager.
Polish Stainless Steel
Cleaning personnel shall polish stainless steel surfaces with glass cleaner and a soft cloth.
Cleaning personnel shall use clean cloths and stainless-steel polish to remove smudges,
fingerprints, marks, streaks, tape, etc. that glass cleaner cannot remove. Cleaning
personnel shall remove excess stainless-steel polish
Refill Dispensers
Cleaning personnel shall check and refill each toilet paper dispenser, hand soap
dispenser, paper towel dispenser, toilet seat cover dispenser, etc. Cleaning personnel shall
place supplies dispensers in accordance with the directions of the supplier and dispenser
manufacturers. Cleaning personnel shall wipe surfaces adjacent to hand soap dispensers
to remove spillage and leakage.
Remove Carpet Stains
Cleaning personnel shall use carpet stain removers, a dampened utility brush, clean
cloths, aerosol gum remover and wet/dry tank vacuums to remove non-permanent
18
stains from carpeted floors. Cleaning personnel shall blot or vacuum and scrape as much
of the stain from the carpet as practical before applying carpet stain remover to the carpet.
Cleaning personnel shall spray carpet stain remover onto the stain and use a utility brush
if required. After the stain has dissolved, cleaning personnel shall blot and rub the stain
up in such a manner as to prevent spreading of the stain. After the stain has been
removed, cleaning personnel shall blot or vacuum the carpet dry.
Spot Clean Fixtures and Other Surfaces
Cleaning personnel shall use clean damp cloths, scrub pads, spray bottles of detergent
solution, glass cleaner, or cream cleanser to remove smudges, fingerprints, marks,
streaks, tape, etc. from the surfaces of ledges, windows, partition glass, window sill and
blinds, fire extinguishers, counter tops, walls, doors, door frames and sills, pictures,
partitions, rails, and other types of fixtures and surfaces which are not considered to be
furniture surfaces or specialty equipment such as test equipment, computers, typewriters.
calculator etc. below 8 feet from the floor surface. Cleaning personnel shall perform spot
cleaning up to a height of 8 feet from the floor surfaces with glass cleaner and soft clean
cloths. Cleaning personnel shall use a clean
cloth and stainless-steel polish to remove smudges, fingerprints, marks, streaks,
tape, etc. that glass cleaner cannot remove. Cleaning personnel shall remove excess
stainless-steel polish. In Common-use areas such as corridors, entrances, stairs, class
rooms, etc. Cleaning personnel shall remove all notices, posters, bulletins, flyers, etc. as
directed by the Contract Administrator.
Spot Clean Drinking Fountain
Cleaning personnel shall use germicidal detergent, neutral detergent, lotion cleanser and a
clean cloth to remove visible soil from drinking fountains.
Spot Clean Furniture
Cleaning personnel shall use damp cloths, scrub pads, spray bottles of detergent solution,
glass cleaner, or cream cleanser to remove smudges, fingerprints, marks, streaks, tape,
etc. from, the surfaces of chairs telephones, cleared surfaces of desks, lamps, tables,
cabinets, shelves, and other types of furniture and surfaces which are not considered to be
building surfaces or building fixtures. Typewriters, calculators, papers, computers,
staplers, and' other similar desk items are not to be disturbed.
Spot Mop
Cleaning personnel shall use detergent solution and mops to remove spots, spills and
obvious soil from non-carpeted floors that cannot be removed by vacuuming or dust
mopping. After the floor has been spot mopped, it shall have a uniform appearance free
of soil, stains, streaks, swirl marks, detergent film or any observable soil that can be
removed by damp mopping. In test areas and medical exam or treatment areas, cleaning
personnel shall use germicidal detergent solution instead of detergent solution.
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Spray Buff/Burnish
Cleaning personnel shall dust mop and damp mop the floor surface in preparation for
spray buffing. Cleaning personnel shall use single disc floor machines, buffing pads, and
spray bottles with spray barring solution to restore a uniform gloss and protective finish
to resilient tile or terrazzo floors that are finished with floor finish. The spray buff
solution shall be a premixed solution formulated as a companion product to the finish
already on the floor. Cleaning personnel shall dust mop the floor surface after spray
buffing. After spray buffing, the entire floor shall have a uniform, glossy appearance, free
of scuff marks, heel marks, and. other stains, and shall have a uniform coating of floor
finish. Cleaning personnel shall remove all spray buff solution from baseboards,
furniture, trash receptacles, etc.
Strip and Refinish Floors
Cleaning personnel shall completely remove all non-permanent floor finish and sealer
from resilient tile or terrazzo floors and from baseboards and furniture and partition legs
and bases. Then, apply floor sealer and/or floor finish. Cleaning personnel shall use
single disc floor machines, stripping pads, putty knives, abrasive pads, mops, mop
buckets and wringers, floor finish remover and mist remover to remove all removable
marks heel marks, scuff marks, rust stains, gum and other types of stains and soil.
Cleaning personnel shall use manual scrubbing devices in areas inaccessible to the floor
machine. Cleaning personnel shall use a wet/dry tank vacuum to pick up stripping
solution except in areas where its use is not practical. Cleaning personnel shall rinse
thoroughly with clear water all floor surfaces to which floor finish remover has been
applied. When a wet/dry tank vacuum is used, cleaning personnel shall rinse the area at
least once after the floor finish remover has
been picked up with the wet/dry vacuum. When a wet/dry vacuum is not used, cleaning
personnel shall use a fine strand rayon mop to apply floor sealer and/or floor finish.
Cleaning personnel shall apply no finish within 1" of baseboards and any fixed furniture
sitting directly on the floor surface. Diamond shall remove all floor sealer, floor finish,
stripper and stripping slurry from baseboards, furniture and other such areas. After the
finish has dried, the reflectance shall be uniform and no streaks, swirls, etc. shall be
visible.
Vacuum Carpeted Floors
Cleaning personnel shall use a carpet vacuum to remove visible and hidden soil and
debris from the carpet surface and from within the carpet pile. Cleaning personnel shall
use a hose and brush or crevice attachment to vacuum areas inaccessible to the carpet
vacuum, after completely vacuuming, the carpet shall be free of all visible soil
and litter and all soil which can be removed from the carpet pile.
20
Wet Clean Floors
Cleaning personnel shall use detergent solution, wet mops, buckets and wringers, deck
brushes, corner brushes, swivel pad holders and abrasive pads, and putty knives to
remove soil from non-carpeted floors which cannot be removed by vacuuming or dust
mopping. Cleaning personnel shall apply detergent solution to the entire floor area and
allow to remain for three to five minutes. Cleaning personnel shall use scrub brushes to
remove spots and stains not removed by mopping. In areas with floor drains, cleaning
personnel shall squeegee the floor dry and then rinse with clear water. In areas without a
floor drain, cleaning personnel shall use a wet mop and mop bucket and wringer or
wet/dry tank vacuum to pick. up the solution, and then rinse with clean water twice.
Cleaning personnel shall wet clean all accessible areas. Cleaning personnel shall dust
mop floors that are coated with floor finish prior to damp mopping. Cleaning personnel
shall vacuum other floor surfaces prior to damp mopping. Cleaning personnel shall take
care as required to prevent splash and mop marks from being left-on baseboards,
furniture legs, doors, etc. After the floor has been wet cleaned, it shall have a uniform
appearance free of soil; stains, streaks, swirl marks, detergent film or any observable soil
that can be removed by damp mopping. In areas where floor finish has not been applied
to the floor surface and greasy soil must be removed, cleaning personnel shall use a
solution of degreaser.
21
Each member of the project team has a clearly defined set of responsibilities. This creates an
environment of clear roles and job satisfaction which results in better performance and higher customer
satisfaction. When people know what are supposed to do and their role, they are more empowered to
be innovative and produce an exceptional performance.
The following table lists the team structure for reporting and performance roles and responsibilities.
#
Personnel
Role Responsibilities Reports To
1 Account Supervisor
Oversee the project’s success and manage all the different
components which go into the project to include, but not
limited to maintaining high levels of customer satisfaction,
training employees, adhering to company policies and
procedures, and insuring a safe working environment.
Company Owner &
City Assigned
Representative.
2 Day-porter
Provide day-time cleaning services. Tasks include the policing
of restrooms, common areas and responding to cleaning
emergencies.
Account Supervisor
& City Assigned
Representative
TBD General Cleaners
(Janitor)
Provide evening cleaning services. Tasks to include sweeping,
vacuuming, mopping, restroom cleaning, supply restoking,
dusting, wiping, etc.
Lead Janitor &
Account Supervisor
2
Specialty Cleaners
(Floor Cleaners,
Carpet Cleaners,
Window Cleaners)
Provide the specialty cleaning services. Tasks to include carpet
cleaning, water extraction, window cleaning, hard floor
stripping and waxing, upholstery cleaning, etc. Account Supervisor
Management Support
• Logistics & Supply
• Training
• Quality Control
• Operational Management
• Human Resources
• Emergency Response
• Account/Contract Supervisor
Project Goals:
Provide the City with:
• Daily Janitorial services
• Upholstery Cleaning
• Carpet and Floor cleaning
• Window Cleaning
• Side Walk Cleaning
Cleaning Program
Management
Cleaning Workforce
Supervision and Training
Carpet and Floor Cleaners
Customer Support and
Quality Control
Staffing Plan
22
Guadalupe Medina
Guadalupe Medina is the current CEO of Santa Fe Janitorial Maintenance Services
Inc. formerly Santa Fe Building Maintenance; a company that has been providing
janitorial services to Southern California for over 44 years. Armed with decades of
experience on the janitorial field, Mrs. Medina has been able to lead her company
into a thriving, quality maintenance service provider.
Before Santa Fe Building Maintenance, Mrs. Medina was a proven supervisor and
account manager in the janitorial field. With her leadership, management,
innovation and entrepreneurial leadership have prospered and flourished with the
company.
• Proven ability to Manage and Supervise
• Effective communicator and coordinator in multi-department settings.
• Well versed in the management subjects as well as the technical aspects of
janitorial services.
• Extensive experience in Customer Service and Account Management.
• Skilled in Company Operations, Staff and Product management
• Ability to train, motivate and educate employees.
Ed Building Maintenance: 1980 - 1998
35 years ago, Mrs. Medina started her career in the cleaning industry with Ed
Building Maintenance. Her first position was as a general cleaner where she learned
all the skills that pertain to the janitorial field. Working her way thru the company
chain of command, Guadalupe was promoted to Supervisor with in a couple of
years and was placed in charge of supervising night cleaning personnel.
Diamond Contract Services: 1998 - 2012
Employed has Site-Supervisor and Project Manager of all cleaning operations at the
South Coast Air Quality Management District (AQMD).
Santa Fe Janitorial Maintenance Services Inc. formerly Santa Fe Building
Maintenance: 2001 – Present Date
Obtained ownership of Santa Fe Building Maintenance. Continued to work as a
project manager while managing and growing her own company. Through her
experience obtained over years of working on the janitorial field, Guadalupe has
learned all aspects of the industry and the level of service, quality and cost
management customers expect from a cleaning company.
Guadalupe
Medina
♦ Company
CEO
SKILLS &ABILITIES
PROFESSIONNAL EXPERIENCE
23
Irineo Nuno
Irineo Nuno has been with Santa Fe Janitorial Maintenance Services. Inc. for (21)
Twenty-One years. Currently Mr. Nuno is the Vice President/CFO/Secretary of the
company. His experience on the janitorial field goes back more than 30 years. He,
along with Guadalupe, will be overseeing the daily operations of the project. The
following are the qualifications that make him suitable for this project.
More recently, Irineo as been certified and tested by Environmental Outsource Inc.
on Bloodborne Pathogens, Asbestos Hazard Awareness, and on the Injury & Illness
Prevention Program. (Copy of certificates available upon request)
• Proven ability to Managed and Supervise
• Window, Floor and Carpet cleaning expert
• Extensive experience in Customer Service, Account Management,
Training, and Cleaning Services.
• Skilled in Company Operations, Staff and Product management
• Ability to train, motivate and educate employees
Advanced Building Maintenance:
31 years ago Mr. Nuno started his career in the cleaning industry with Advanced
Building Maintenance. His first position was as a general cleaner where he learned
all the skills that pertain to the janitorial field. Working his way thru the company
chain of command, Irineo was promoted to District Supervisor within a year and
was placed in charge of supervising 70 employees and 40 janitorial accounts.
Santa Fe Janitorial Maintenance Services Inc. formerly Santa Fe
Building Maintenance:
Currently Mr. Nuno is the VP/CFO/Secretary of the company. His hands-on attitude
of personally supervising all current accounts with the company has made our
supervision and quality control programs effective. Although his job does not
include doing work on the field, customers would usually see him helping his staff
finish a job or supervising a request or trouble call personally, ensuring that the job
is done correctly.
Although Irineo has worked for a company other than Santa Fe, Mr. Nuno has thon-
the-job experience those other supervisors might not have. Through his experience
obtained over years working on the janitorial field, he has learned all aspects of the
industry, and the level of quality customers expect from a cleaning company.
Irineo
Nuno
♦ VP/CFO/Sec
SKILLS &ABILITIES
PROFESSIONNAL EXPERIENCE
24
Here at Santa Fe Janitorial Maintenance Services Inc. our most important assets are our
employees. We strive to attract, select and retain employees who will exemplify our core values at
every job site. We look for employees from diverse backgrounds and cultures, give them the
necessary training, encourage them to be responsible and accountable for their work and reward
them for outstanding performance.
With a well-managed cleaning program and people in the right jobs, our customers benefit in many
ways including:
1. Higher quality service
2. Increased productivity and reliability
3. Professional interaction with facility occupants
4. Reduced turnover, resulting in more familiar faces and more consistent service
5. Lower costs as a result of a safer workplace
Meeting and exceeding your service expectations requires employees who are willing and able to
give their best, every day. And so, we have developed proven processes for recruiting, screening,
selecting, training, developing, and retaining talented individuals.
Attract & Recruit
Santa Fe’s reputation for consistent,
quality, reliable service is represented with
each person we hire. To maximize the
number of applicants that fit our profiles, we
recruit from more than one source
(newspaper ads, word of mouth, online
posting, etc.) we also stride to recruit staff
from multicultural community organizations
and industry associations. In addition, we also
maintain an internal database of past applicants. The
process begins with a well-defined job description. Then, as
an equal opportunity employer, we seek someone who matches the
job profile including the commitment and the desire to learn, work hard, and
provide high quality service.
Attract
&
Recruit
Screen
&
Select
Train
&
Develop
Reward
&
Retain
Our people
25
Screen & Select
According to your facility
needs, we’ll select candidates
that can service your
environment and deliver results
based on your requirements. To
that end, Santa Fe conducts
interviews and reference checks
of all its applicants in order to
select employees who are motivated and possess
the necessary abilities Santa Fe Janitorial Maintenance Services Inc. is looking for on
an employee. When we interview applicants, we look for motivation, attitude and
experience. The personnel we hire for the job must have at least three good references,
preferably from previous employers. They must be motivated individuals who have the
right attitude and the willingness to learn new skills. In order to meet the security
procedures and requirements of your facility, we will take any additional steps necessary
to ensure we provide you the best personnel available.
Depending upon your specific needs, our employee selection and screening may also
include:
• Standard background checks
• Criminal/sex offender background checks
• Drug screening
• Additional reference checks
Train and Develop
Santa Fe is committed to providing our employees with the skills they
need to successfully perform their jobs, improve their efficiency, and
develop new skills. Our training program emphasizes best practices
and working safely. A training manual of “Cleaning Procedures” has
been written for Supervisors and cleaning staff, who are responsible
for providing cleaning services daily. The training manual was
developed to ensure employees understand the proper ways of
cleaning and the standards that Santa Fe Janitorial Maintenance
Services Inc. as set for certain tasks. The manual covers PPE
equipment use, Safe Work Practices and Santa Fe’s Cleaning
Standards. After a quick orientation and review of the manual a
training supervisor provides the initial hands-on training to the new
employee. Santa Fe also takes advantage of our vendors’ training programs and seminars in
order to increase employee potential. Additionally, hands-on training is performed on site with
experienced staff, so that we can cover the requirements of your facility. We understand that
safety and exceptional work does not come by accident. For more detailed information, see the
section titled “Training Program” in this proposal.
26
Reward and Retain
Santa Fe Janitorial Maintenance Services Inc. provides ongoing support to its employees
as they grow and climb the management ladder. Santa Fe encourages each employee to
openly communicate with his or her supervisor. We encourage
workers to speak freely of new ideas and new ways in which we
can improve our service, and to communicate any problems,
work or service related. Like with any great team or company,
communication is essential for success. Performance reviews
further facilitate ongoing communication and coaching so that
each employee continues to develop personal skills. Incentives
are given to those who go beyond the company’s expectations.
Opportunity for advancement within the company and
bonuses/gift cards are just some of the incentives offered by
Santa Fe Janitorial Maintenance Services Inc. .
27
Quality Assurance Surveillance Plan (QASP)
This Quality Assurance Surveillance Plan (QASP)
has been developed to evaluate cleaning personnel
actions while implementing the janitorial services
work plan. It is designed to provide an effective
surveillance method of monitoring cleaning
personnel performance for each listed objective/task
on the Scope of Work of the proposal.
The QASP provides a systematic method to evaluate
the services each cleaning employee is required to
furnish.
This QASP is based on the premise that Santa Fe desires to
maintain a quality standard when servicing the facilities of the City
of Diamond Bar and that a monitored work plan is the best means of achieving that
objective.
Santa Fe Janitorial Maintenance Services Inc. and not the City of Diamond Bar, will be responsible for
the management and quality control actions to meet the goal of maintaining clean facilities. For this
reason, Santa Fe Janitorial Maintenance Services Inc. , will assigned an Account Supervisor in charge of
all cleaning services. The role of the Account Supervisor will be quality assurance and service
performance to ensure cleaning standards are achieved.
In this line of work, the quality control program is the driver for service quality. Santa Fe has developed
a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-
correcting” work plan is to ensure that the quality control program provides the measures needed to lead
the project to success.
Once the quality control program is implemented, careful application of the process and standards
presented in the remainder of this document will ensure a robust quality assurance program.
Performance
Objective
Performance Standard
Basic
Cleaning
Services
Floors, baseboards, corners and wall edges are free of dirt, dust and
debris. Trash is empty; Plastic liners are in good condition. Trash
containers are free of odors and visible dirt. Trash is emptied into outdoor
trash collection container. Ash containers are emptied and free of ashes,
odors and stains. Glass and mirrors have no traces of film, dirt, smudges,
or water. Drinking fountains are disinfected and free of streaks, stains,
spots, smudges, scale and other deposits. Stairways are free of dirt, debris,
√
28
marks, smudges, scuffs and other foreign matter. Carpets are free of dirt,
debris, litter and other foreign matter. Dust is not visible.
Basic
Restrooms/
Locker
Rooms
Cleaning
Services
Restrooms and locker rooms are disinfected and free of dirt, deposits,
streaks and odors. Showers are disinfected and free of soap films, scum
and other deposits. Toilets and urinals are disinfected and free of scale,
stains, scum and other deposits. Floors are free of litter, dirt, dust and
debris. Supplies are adequate until next service.
Periodic
Cleaning
Services
Floors have a glossy uniform appearance free of scuffmarks, heel marks,
wax build-up, and other stains and discoloration. Windows are free of
film, dirt, smudges, water, and other foreign matter. Carpets are free of
stains and discoloration.
SURVEILLANCE:
The Account Supervisor will receive complaints from the City Assigned Representative
and he will pass the complaints to the cleaning personnel performing services for
correction.
PROCEDURES:
Any city employee that observes unacceptable services, either incomplete or not
performed, for any of the above performance objectives should immediately contact the
City Assigned Representative; he/she in turn will contact Santa Fe and/or the Account
Supervisor. The appropriate documentation will be completed to properly record the
complaint. Santa Fe will consider the complaint valid upon receipt from the assigned
representative. Once the complaint has been recorded Santa Fe and the Account
Supervisor will develop a plan for a timely resolution of the complaint. The Account
Supervisor will inform the City Assigned Representative of the approximate time the
unacceptable performance will be corrected once all details have been collected and
recorded, he will also advise the City Assigned Representative if unable to correct the
complaint due to exterior cause from cleaning services, such as leaky pipes, dirty AC
filters, rooms being locked, etc., If the Account Supervisor determines the complaint is
cause by exterior sources out of the cleaning services provided by Santa Fe, he will
document the findings and notify the City Assigned Representative. Santa Fe will retain
a copy of any written complaint for future reference and follow up. The Account
Supervisor shall verbally notify the cleaning personnel of any written complaint. The
Account Supervisor will consider city complaints as resolved once the plan and work to
resolve the problem has been completed unless notified otherwise by the City Assigned
Representative.
SURVEILLANCE:
The Account Supervisor will evaluate the services provided by each cleaning personnel
to ensure performance. He will inspect the facilities on a random weekly, monthly or
29
quarterly basis depending on the mutually agreed schedule by Santa Fe and the City of
Diamond Bar to evaluate service performance.
STANDARD:
The cleaning personnel shall perform all work required by the Scope of Work or work
order in a satisfactory manner in accordance with the Daily, Weekly, Monthly, Quarterly
and Yearly tasks.
PROCEDURES:
The Account Supervisor or the Quality Control team will inspect the facility per
requirement by contract to ensure compliance with the appropriate task of the Scope of
Work each time the service(s) is performed. Results of inspection shall be recorded,
noting the date and time of inspection. If inspection indicates unacceptable performance,
the Account Supervisor or the Quality Control will notify the cleaning personnel
responsible for the area of the deficiencies for correction. The cleaning personnel shall be
given 24 hours after notification to correct the unacceptable performance.
30
With three decades in the custodial industry, Santa Fe Janitorial Maintenance Services Inc. has the
experience of working with city, county, and government facilities. Our current customer base
provides us with the operational experience and know-how necessary to properly provide all
cleaning needs to our clients. Our quality service has enabled us to be very trusted in the government
and commercial contract sector; below is a list of projects that Santa Fe currently provides custodial
services to:
San Bernardino County 303 DA
Details:
Santa Fe Building Maintenance currently provides daily Day- Porter and Janitorial
services to the County of San Bernardino 303 Building facilities that compose
approximately 108,000 square feet. Facilities include:
The services that Santa Fe provides include:
• Day-Porter Service
• Restroom & Shower Cleaning (Private and Public)
• Kitchen Cleaning
• Carpet Maintenance (Carpet Shampoo, Steam Clean, Extraction)
• Tile & Hard Floor Maintenance (Stripping & Waxing, Polish & Buffing)
• Window Cleaning
• Pressure Washing
• Exterior Cleaning
• Court Rooms
• Judge Offices
• Deliberation Rooms
• Public Areas
• Court Holding Cells
• Record Storage Rooms
San Bernardino County 303 District Attorney
303 Third St.
San Bernardino, CA 92415
Contact Person:
Ms. Claudia Walker
(909) 382-7689
E-mail: cwalker@sbcda.org
References
31
South Coast Air Quality Management District
Details:
Santa Fe Janitorial Maintenance Services Inc currently provides daily Janitorial services
to the AQMD facilities that compose approximately 302,272 square feet. The premises
consist of four interconnected buildings designated as the North Office Tower, South
Office Tower, Laboratory and Conference / Cafeteria. Facilities include:
The services that Santa Fe provides include:
• Restroom Cleaning (Private and Public)
• Offices, Cubicles and Conference Room Cleaning
• Kitchen Cleaning (coffee/copy rooms)
• Carpet Maintenance (Carpet Shampoo, Steam Clean, Extraction)
• Tile & Hard Floor Maintenance (Stripping & Waxing, Polish & Buffing)
• Gym equipment cleaning including restrooms and showers
• Among other on-call and emergency services for party rentals
• Conference Auditorium and Rooms
• Laboratory
• Private Offices
• Staff Cubicles
• Gym
• Cafeteria
• Restrooms (Private & Public)
South Coast Air Quality
Management District
(AQMD)
21865 Copley Drive
Diamond Bar, CA 91765
Contact Person
Ms. Vickie Leung
(909) 396-3027
E-mail: Vleung@aqmd.gov
32
San Bernardino County
Probation Bonanza Building
Details:
Santa Fe Janitorial Maintenance Services Inc currently provides daily janitorial services
to the San Bernardino County Probation Facility. The Probation facility is composed of
approximately 14,000 square feet. Facilities include:
The services that Santa Fe provides include:
• Restroom
• Kitchen Cleaning
• Carpet Maintenance (Carpet Shampoo, Steam Clean, Extraction)
• Tile & Hard Floor Maintenance (Stripping & Waxing, Polish & Buffing)
• Window Cleaning
Probation Bonanza Building
15345 Bonanza Road,
Victorville, CA 92392
Contact Person:
Mr. Ruben Mansuryan
(760) 957-6528
E E-mail: rl_mgmt_svcs@yahoo.com
• Office Rooms
• Staff Kitchen & Break Rooms
• Maintenance Rooms
• Conference Rooms
• Public Areas
33
Fire District Division 1
Upland Fire Station
Details:
Santa Fe Janitorial Maintenance Services Inc currently provides daily janitorial services
to the Upland Fire Station – Fire District Division 1 facilities that compose approximately
65,000 square feet. Facilities include:
The services that Santa Fe provides include:
• Restroom and Shower Cleaning
• Kitchen and lunchroom Cleaning
• Carpet Maintenance (Carpet Shampoo, Steam Clean, Extraction)
• Tile & Hard Floor Maintenance (Stripping & Waxing, Polish & Buffing)
• Window Cleaning
• Office and public spaces cleaning
Fire District Division 1
Upland Fire Station
475 North 2nd Ave.
Upland, CA 91786
Contact Person:
Ms. Suzane Tate
(909) 931-4180
E-mail: State@sbcfire.org
• Chief Office
• Staff Kitchen & Break Rooms
• Maintenance Rooms
• Communications/control
room
• Staff restrooms and Showers
• Conference Rooms
34
San Bernardino County
Fire Station 164
Details:
Santa Fe Janitorial Maintenance Services Inc currently provides daily janitorial services
to the San Bernardino County Fire Station 164 facilities that compose approximately
15,500 square feet. Facilities include:
The services that Santa Fe provides include:
• Restroom and Shower Cleaning
• Kitchen and lunchroom Cleaning
• Carpet Maintenance (Carpet Shampoo, Steam Clean, Extraction)
• Tile & Hard Floor Maintenance (Stripping & Waxing, Polish & Buffing)
• Window Cleaning
• Office and public spaces cleaning
San Bernardino County
Fire Station 164
1825 N. Campus Ave.
Upland, CA 91784
Contact Person:
Mr. Jason Serrano
(909) 931-4180
E-mail: Jserrano@sbcfire.org
• Chief Office
• Staff Kitchen & Break Rooms
• Maintenance Rooms
• Communications/control
room
• Staff restrooms and Showers
• Conference Rooms
35
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Proposal Forms
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Contractor Information
Legal Entity Name
Santa Fe Janitorial Maintenance Services Inc.
Legal Entity Type
Corporation
Status
Active
Registration Number
PW-LR-1000851966
Registration effective date
7/1/2022
Registration expiration date
6/30/2024
Mailing Address
15644 Palomino Dr. Chino Hills 91709 CA Unite…
Physical Address
15644 Palomino Dr. Chino Hills 91709 CA Unite…
Email Address
Trade Name/DBA
License Number(s)
Registration History
Legal Entity Information
Corporation Number:
Federal Employment Identification Number:
President Name:
Guadalupe Medina
Vice President Name:
Irineo Nuno
Treasurer Name:
Irineo Nuno
Secretary Name:
Irineo Nuno
CEO Name:
Guadalupe Medina
Agent of Service Name:
Guadalupe Medina
Agent of Service Mailing Address:
15644 Palomino Dr. Chino Hills 91709 CA United States of America
Workers Compensation
Effective Date Expiration Date
12/16/2021 6/30/2022
7/1/2022 6/30/2024
Do you lease employees
through Professional
No
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Employer Organization
(PEO)?:
Please provide your
current workers
compensation insurance
information below:
PEO Information
PEO
Name
PEO
Phone
PEO
Email
Insured by Carrier
Policy Holder Name:Capital Providers InsuranceInsurance Carrier:
Technology Insurance CompanyPolicy Number:TWC4054413Inception date:12/15/2021
Expiration Date:12/15/2022
State of California
Department of Industrial Relations
Division of Labor Standards Enforcement
Licensing & Registration Unit
1515 Clay Street, Ste. 1902
Oakland, CA 94612
Janitorial Services Registration
REGISTRANT WITH EMPLOYEES
Effective Date
1/5/2024
Expiration Date
1/5/2025
Santa Fe Janitorial Maintenance Services Inc.
15644 Palomino Dr.
Chino Hills, CA 91709
Workers Compensation Insurance Expiration Date:
December 15, 2024
Having paid to the Labor Commissioner of the State of California the required Registration Fee is hereby granted a registration to
conduct the business of Janitorial Services in the State of California at the location(s) listed above and effective for the period
designated above in conformity with the provisions of Chapter 4, Part 4.2, Division 2 of the Labor Code and the rules and
regulations issued thereunder by the Labor Commissioner.
THIS REGISTRATION IS NOT TRANSFERABLE AND IS VALID ONLY AT THE REGISTERED OPERATING LOCATION
INDICATED ABOVE
POST IN A CONSPICUOUS PLACE
ALTERATIONS WILL VOID THIS REGISTRATION
Registration Number:
JS-LR-1000845563
Certification Type Status From To
SB Approved 11/08/2023 11/30/2025
Printed on: 11/8/2023 10:40:39 AM
To verify most current certification status go to: https://www.caleprocure.ca.gov
O ice of Small Business & DVBE Services
Certification ID: 2026476
Legal Business Name:
Santa Fe Janitorial Maintenance Services Inc.
Doing Business As (DBA) Name 1:
Doing Business As (DBA) Name 2:
Address:
15644 Palomino Dr.
Chino Hills
CA 91709
Email Address:
Irineo@santafebldmaint.com
Business Web Page:
www.santafebldmaint.com
Business Phone Number:
909/606-2756
Business Fax Number:
909/606-6469
Business Types:
Service
Stay informed! KEEP YOUR CERTIFICATION PROFILE UPDATED!
-LOG IN at CaleProcure.CA.GOV
Questions?
Email: OSDSHELP@DGS.CA.GOV
Call OSDS Main Number: 916-375-4940
707 3rd Street, 1-400, West Sacramento, CA 95605