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HomeMy WebLinkAboutCity of Diamond Bar City Wide Proposal_CM Simple Janitorial CUSTOMER FOCUSED –EXPERIENCED BASED – INTEGRITY DRIVEN AUTHORIZED PERSON: Dori Bailey-Mullins Managing Director of Administration CONTACT: 562.209.2602 Dori.m@cmsimple4u.com www.cmsimple4u.com PROPOSAL CONFIDENTIALITY: This proposal includes data that shall not be disclosed outside the intended agency unto which it is being presented and shall not be duplicated, used, or disclosed- in whole or in part- for any purpose other than to evaluate this specific RFP. Should a contract be awarded to CM SIMPLE resulting from or in connection with the submission of this data, the contracting agency shall have the right to duplicate, use, or disclose the data to the extent provided in the resulting PROPOSAL RESPONSE City of Diamond Bar Janitorial/Cleaning Services for City Facilities Corporate Offices: 47678 P.O. Box ■ Los Angeles, CA 90047 | Contact No.: 833.267.4675| Web Address: www.cmsimple4u.com SBE- MBE- DBE- Certified COVER LETTER March 25, 2024 Attn: Jason Williams JWilliams@diamondbarca.gov Janitorial Services Proposal Thank you for the opportunity to provide you with a proposal for Janitorial/Cleaning Services for the City Facilities Your desire to find the best-qualified contractor to partner with is what you are looking for. I believe that you have before you a proposal that will exceed your high expectations. At CM Simple Janitorial we are proud to say that we do our job well and safely. We believe in achieving excellence in all that we do. We also believe in providing our customers with professional service so they can rest assured that their building is in good hands. At CM Simple Janitorial we guarantee that through efficient administration we will not only be competitive in terms of cost, but also will most certainly be the best-qualified contractor for the task at hand. Thank you for the opportunity to bid on your cleaning and supply needs. If you have any questions, please don’t hesitate to ask. We believe substantial information has been provided, however if you should have any questions or need further clarification, please don’t hesitate to contact me at any time. Thanks in advance for your consideration. Phone: 562.209.2602 Email: dori.m@cmsimple4u.com Sincerely, Dori Mullins, Managing Director WWW.CMSIMPLE4U.COM WORK EXECUTIVE SUMMARY CM SIMPLE JANITORIAL LLC “Your Ultimate Solution” EXECUTIVE SUMMARY CM Simple Janitorial LLC is led by our Executive Team: Alesha Hawkins (Co-owner/Managing Director of Operations) and Dori Mullins (co-owner/Managing Director of Administration) as joint partners they possess over 15+ years industry experience and hold certifications as a Minority-Owned and Woman-Owned Enterprise. They each have strong portfolios that contribute greatly to the successful operation of CM Simple. Ms. Mullins has extensive experience in Business Operations and Administration for various corporations and business entities where she led operational systems improvement, organizational planning, and multiple transformation initiatives. Her capabilities include process and policies development, strategic planning, financial sustainability, proposals, government contracting, procurement, team management, benchmarking, accounting, reporting and corporate expansion. Her expertise includes knowing how to assess and create company cultures to help improve employee performance, leadership development, and customer relations. She has managed high performing Operations teams and served as the Strategy Leader in developing KPI’s to expand business platforms. Her educational accomplishments include Business Administration, Financial Operations, and completing training at the Turner School of Construction Management. Ms. Hawkins specializes in Building Maintenance, Team Development and Operational Strategies. Drawing from her years in public service with law enforcement, private security, management, and her appreciation for an immaculate work environment she launched a residential cleaning service in 2014 providing honest hard work to a growing client base. In 2017 the partnership of CM Simple Janitorial LLC was developed to provide Commercial Cleaning at a high level of quality that is responsive to the client’s needs. Under her leadership, CM Simple thrives in our CORE VALUES: customer-focused, experienced-based, and integrity-driven, resulting in proven outcomes of increased commercial contracts, multi- skilled labor force, and a stellar operating structure for responsive quality driven services. Her experience and advocacy for safety has enabled her to develop CM Simple as more than a janitorial service provider. Ms. Hawkins has led CM Simple to become an emerging industry name by providing excellent site-based building maintenance, a superior network of subcontractor support through-out the United States, responsive and cost-effective service plans, and a proven program management approach that supports our clients with a clean, safe, and welcoming atmosphere. WOR K QUALIFICATIONS CM SIMPLE JANITORIAL LLC ~ “Your Ultimate Solution” INTRODUCTION CM Simple Janitorial LLC is a reputable and highly qualified service provider, specializing in all components of Facility Support with a focus on Diversified Services. Our successful track record has proven to achieve comprehensive understanding of client needs, provide valuable solutions, minimize risks, incorporate budget-conscious customized plans that deliver results. Additionally, having over 15 years’ industry experience we go beyond satisfaction to incorporate a stringent hiring process for our team members, organizational planning, customer satisfaction and responsiveness as your business needs change. SERVICE PROVISIONS As a firm, we are committed to partnering with our clients for success. We possess both trained knowledge and skilled proficiency to support in the areas of:  White Glove Hospitality  Specialty Floor Care  Waste/Refuse Disposal  Commercial Cleaning  Pre & Post Event Cleaning  Ground Maintenance  Facility Support  Supply Management  Pest Control  General Maintenance  Recycling Services  Landscaping OUR COMPETITIVE EDGE Superior Leadership Expertise CSM is a capable and Certified Women-owned and Minority-owned firm. Our Executive Team is led by Alesha Hawkins (Co-owner/Managing Director of Operations) and Dori Mullins (co- owner/Managing Director of Administration) combining over 15years experience in Operations and Administration. Their dual capacity contributes optimum knowledge to provide high-caliber daily operations, quality professional client relationships, and a robust understanding of implementing customized programs that support maximum productivity. Effective Service Management CSM excels by ensuring execution of service plans with capable and experienced staff, quality assurance oversight, Environmental Safety/Health (ESH) protocols in place and demonstrated capacity to meet critical facility needs. Outstanding Customer Value CSM is your Ultimate Cleaning Solution by integrating both innovative and cost-effective plans that prioritize keeping your facility expertly maintained and in alignment with budget considerations. WWW.CMSIMPLE4U.COM WWW.CMSIMPLE4U.COM PROFILES CM SIMPLE JANITORIAL LLC “Your Ultimate Solution” CORE TEAM MEMBERS Alesha Hawkins, Co-Owner/Managing Director of Operations Ms. Hawkins is an advocate for cleanliness and creating a safe working environment. Her dedication to developing the best organization for Facility Support Services is fueled by her passion, knowledge, and resourcefulness. As part of the Executive Management, her vision for CM Simple is to expand to global opportunities, while maintaining a collaborative, customer-focused, personal approach with each client. Alesha has a wealth of experience spanning commercial cleaning, program management, and operational strategies. As well as being Co-Owner of CM Simple, she also provides direct oversight for the Operations side of the business, including developing a consolidated field-based team, increasing our client portfolio, and implementing operational efficiencies that support business growth, acquisition, and expansion. Alesha is committed to transforming the client experience with award-winning excellence in services rendered and a personable approach to customer care. Her years of experience in public service and senior leadership roles bolsters CM Simple as an innovator in the Janitorial Services industry. Dori Mullins, Co-Owner/Managing Director of Administration Ms. Mullin’s background in Business Development and Administrative Management has equipped her with a very capable intuitiveness and technical skill set for strategic advancements. As Co-owner of CM Simple, she contributes her knowledge of Project Execution and Planning, Capital Improvement, Management and Supervisory Training, Risk Mitigation, and Key Performance Indicators. In her current role as part of CM Simple Executive Management, Dori oversees administrative systems, infrastructure development, short- and long-term business growth, personnel supervision, and supporting key business targets with Human Resources, Business Development, and Finance. Adding to those core competencies, Ms. Mullin’s spearheads our RFP Procurement business platform expansion with relationship building, bid evaluation, proposal submissions, cost analysis, negotiations, compliance matrix, plan of action scheduling, and contract execution. Angelic Hardwell, Field Operations Lead Ms. Hardwell leads our Field Operations with over 15 years skilled experience in janitorial services, supervisory leadership, site management, quality control, performance monitoring, proper health, safety and security procedures, and effective team motivation. Leading by example the CM Simple company value of being “integrity-driven”, has gained her significant rapport and respect among clients, colleagues, and peers. She is highly effective in enhancing the team- effort work culture for our field team members to be productive and flourish. WWW.CMSIMPLE4U.COM WOR K CORE TEAM MEMBERS (continued) Anjail Love, Executive Assistant Ms. Love serves CM Simple in support of the Executive Management Team. Her focus is to strategize and prioritize administrative effectiveness that eases their workload for greater productivity in the areas of expanding the business. In this capacity her responsibilities include but not limited to handling communications, customer relations, helping with proposal development, researching contract opportunities, maintaining comprehensive and accurate records, compiling reports and reports and database management. Ms. Love possess a Master of Arts Degree in Business Administration and a Bachelor of Science in Business Management. She joined the CM Simple team with extensive experience in Administration and Contract Analysis. She is a definite asset to our team in achieving organizational goals. Ricky Johnson, Site Supervisor Ricky prides himself on superior service provision, which greatly compliments the business objectives of CM Simple. Bringing over 15 years’ experience, he has mastery of Janitorial Maintenance, Facilities Support, and Team Supervision. In this capacity she is the primary liaison between CM Simple Headquarters and our various work site locations to ensure benchmarks pertaining to compliance, performance, quality assurance and customer satisfaction are consistently met. Her primary responsibilities include safety implementations, site inspections, customer service, team coaching, efficiency reporting, maintaining an ongoing presence and in-person communications with clients. She brings to our team a professional background as highly capable in all major areas of building maintenance, including restroom sanitation, office cleaning, carpet/hard surface floor care, equipment operation, chemical knowledge, OSHA safety protocols, and compliance. Tywanna Hill, HR Coordinator Ms. Hillis a SHRM-SCP Certified Human Resources Professional facilitating key aspects such as talent recruitment, employee records/relations, mitigating losses, program compliance, benefits, etc. She is trained in multiple business systems: HR Information, Learning Management, Workflows that help ensure CM Simple as an organization is maximizing our impact, growth, and legal pliability. Her 20+ years of professional experience, multiple industry certifications, educational training, and proven abilities in facilitating HR programs contributes greatly to our team. Hilda Ramos, Accounting Coordinator Hilda manages the financial processes of CM Simple, which include payroll, accounts receivable, accounts payable, bookkeeping, invoicing, and fiscal reporting. She joined our team with over 10 years’ experience in both corporate and private sectors. Ms.Ramos reports directly to our Managing Director of Administration Ms. Dori Mullins in supporting the KPI’s, capital improvement and long-term business growth. WWW.CMSIMPLE4U.COM WORK QUALITY ASSURANCE CM SIMPLE JANITORIAL LLC “Your Ultimate Solution” QUALITY CONTROL MANAGEMENT CM Simple’s quality control management program offers systematic processes that are customized, implemented and measured at each worksite. Our customer-focused plan execution operates to be effective, cost-efficient, and thorough. Our Fundamental Inclusions are: •Clearly Defined Work Performance Agreement to meet expectations •Continual Communication and Relationship Building •Regular Intervals for Quality Audits •Scheduled and Spot Site Visits •Real-Time Reporting •KPI’s (Key Performance Indicators) •Ongoing training of our employees and active field supervision •Quality Assurance Reports and Feedback Metrics •Efficient Technology Usage to manage performance, inspections & customer responses. SUPPLIES AND EQUIPMENT CM Simple provides the best Industry-standard supplies, materials, and equipment to effectively perform at each worksite. We procure only quality products directly from and/or comparable to industry leaders for Disinfectants, Floor Care, Hard Surface Cleaning and Specialty Services. We hold ourselves to the highest standard by ensuring the products we utilize in servicing your facility promote SUSTAINABILITY, SAFETY, and SERVICE EXCELLENCE. (Safety Data Sheets available upon request) CONSUMABLES Paper Hand Towels - Liquid Hand Soap – Hand Sanitizer Toilet Tissue - Toilet Seat Covers - Industrial Wipes – Waste Receptacle Liners SUPPLIES Microfiber Cleaning Towels Enzyme based Bathroom Cleaner Neutral Floor Cleaner Alkaline Detergent/Disinfectant Furniture Polish Peroxide Glass & Surface Cleaner Stainless Steel Cleaner EQUIPMENT Microfiber Cleaning Towels Enzyme based Bathroom Cleaner Neutral Floor Cleaner Alkaline Detergent/Disinfectant Furniture Polish Peroxide Glass & Surface Cleaner Stainless Steel Cleaner Consumables will be provided by The City of Diamond Bar WWW.CMSIMPLE4U.COM WORK COVID-19 RESPONSE PLAN CM SIMPLE JANITORIAL LLC “Your Ultimate Solution” LEADERSHIP RESPONSIBILITIES CM Simple is partners with you by helping reduce risks, combat the spread of germs that can lead to viruses, infection and disease which helps to ensure a clean and comfortable environment. Our leadership team including Department Managers and Field Supervisors are available and well-versed to answer questions from external customers and internal employees. It is our ongoing expectation that CM Simple leaders will set the tone for others to follow by doing the following: • Practice good personal hygiene and job-site safety protocols/practices. • Maintain ongoing record log of any reported symptoms, suspected and/or confirmed cases. • Ensure employees keep at minimum six feet social distancing as appropriate for the worksite. • Provide employees with PPE (Personal Protective Equipment) as needed to complete work task (i.e., face shields, gloves, masks) • Always wearing appropriate face coverings on jobsite (work performance, meetings, etc.) • Provide adequate time for employees to wash hands frequently and/or use hand sanitizer. TEAM PRACTICES • No close contact, maintain safe social distancing of 6 feet. Face masks while working. • Whenever entering/exiting spray shoes with anti-bacterial (i.e., Lysol). • Regular temperature check of staff before visiting site using a hand-held digital infrared, non-contact smart sensor forehead thermometer and required monthly COVID-19 testing. • Frequent hand washing with warm water and soap for 20 seconds minimum. • In between working hand washing using 70% alcohol-based hand sanitizer. • Avoid touching eyes, nose, and mouth with unwashed hands. • Shelter at home if any symptoms pending testing results. Caution supports safety. GERMICIDAL CLEANING PROCEDURES • Wear disposable gloves when cleaning and discard after each cleaning. • Using a color-coded micro-fiber towel soaked in disinfectant cleaner, wipe down doorknobs, railings, and all frequently touched surfaces. • Use color-coded micro-fiber cleaning cloth soaked in disinfectant cleaner for high-touch areas such as chairs, desktops, including hand sanitizer or soap dispensers • Disinfect and deodorize hard-surface floors often. • Sanitize the restrooms daily, including hand towel and soap dispensers. • Remove excess dust from air vents and ceiling fans and wipe clean using disinfectant cleaner WWW.CMSIMPLE4U.COM WORK COVID-19 RESPONSE PLAN CM SIMPLE JANITORIAL LLC “Your Ultimate Solution” PROTOCOLS INCREASED MEASURES CM Simple has enhanced our cleaning program to focus especially on high-traffic areas and heavy touchpoints as essential elements to mitigate potential threats in your facility. Surfaces frequently touched by multiple people, such as door handles, bathroom surfaces, and handrails are cleaned with an antibacterial solution and sprayed with disinfectant regularly. Additionally, we go the distance to protect your staff, clients, and visitors by using our detailed High Touchpoints Cleaning Checklist: • Desks, Tables, Phones, Keyboards, Computer Mouse, Copier • Doorknobs, Door Frames, Elevator Buttons, Light Switches • Countertops, Flat Surfaces, Handles, Switches, Drawer Pulls • Toilets, Faucets, Sinks, Trash Receptacles, Lobby Waiting Area • Highchair Trays, Stairway Railings Virucidal Sanitizers, all deemed by EPA as effective against: • Bactericidal Activity (Pseudomonas & Streptococcus) • Antibiotic-Resistant Bactericidal Activity (MRSE & PRSP) • Virucidal Activity (H1N1, HIV-1 & Rhinovirus) Infection and the spread of disease is high-risk that CM Simple is prepared to resolve to keep your staff and customers healthy. We adhere to federal established guidelines and safety standards to keep your facility sanitary and safe. Our team goes beyond the general CLEAN, but we also SANITIZE and DISINFECT. Level 1: Cleaning surfaces using soap and water, prior to using any sanitizers or disinfectants. Our goal here is to adequately remove debris and visible soil from a variety of surfaces and objects. This supports reducing the germ population, lowering possible risk of infection, but this alone will not necessarily kill all infectious pathogens. Which is why our implementations go on to include… Level 2: Sanitizing is our secondary measure to lower the presence of bacteria present to safer industry standard levels which carries us into eliminating viruses in the next level. Level 3: Disinfecting consists of using commercial grade solutions to eliminate infectious agents, including bacteria, viruses, and varying degrees of fungi. WWW.CMSIMPLE4U.COM WORK COVID-19 RESPONSE PLAN CM SIMPLE JANITORIAL LLC “Your Ultimate Solution” COMPANY WIDE CONSIDERATIONS CM Simple desires to protect our employees, therefore we follow CDC’s guidance to include: • Educating team members to conduct their interactions responsibly & recognize symptoms. • Providing instructions for possible exposure, testing and/or confirmed cases. • Develop and implement policies for worker protection, awareness, and training. • Training team members on OSHA’s Hazard Communication Standard for using cleaning chemicals. • Complying with OSHA’s standards on Bloodborne Pathogens, including proper disposal practices for waste and PPE. • Safely returning critical infrastructure workers to in-person assignments. • Considering remote working options and/or limited interaction on-site work per business needs. • Limiting the number of attendees for in-person meetings and utilize virtual/remote interaction as much as possible. • Posting CDC information regarding prevention, risk factors, and protection recommendations. COVID-19 EXPOSURE STRATEGY CM Simple encourages “shelter at home” for any employee who identifies as exposed and/or presenting with symptoms. Should there be a confirmed case of COVID-19, we will ensure the following: • Without violating any OSHA/HIPPA guidelines, we will communicate with co-workers. • Collaborate with local health department to identify the employee that may have been exposed. • Report cases to OSHA via their designated reporting/recordkeeping portals. • Perform increased environmental cleaning and disinfecting at the designated worksite: o Close off areas used by the person(s) identified as exposed and/or confirmed. o Increase open air circulation by opening doors and windows in the area(s). o Wait 24 hours before any cleaning is done. If it is not feasible to wait 24hrs, then we will wait as long as possible in order to activate strategy once space is empty. o Deep clean and disinfect all areas used by the exposed and/or confirmed case employee. o Vacuum carpeted areas and wet-mop or steam-mop hard surfaces using disinfectant and antibacterial approved to combat the COVID-19 virus and its variants. o Continue appropriate cleaning and disinfecting until complete, then reopen space for use. PLAN MODIFICATIONS CM Simple may amend this COVID-19 Plan in response to changing local, state, federal guidelines, and the changing needs of our business as service providers. Any and all modifications will never put employees, clients and/or their team members at risk. WOR EXPERIENCE & PAST PERFORMANCE Customer Point of Contact (P.O.C) K PAST PERFORMANCE CM SIMPLE JANITORIAL LLC Ultimate Master Janitorial Maintenance James Dukes, Senior Project Manager 310.415.6448 direct or 562.988.7901 office jamesd@mjmservices.com Reliable Sub-Contractor to provide Janitorial in multiple facilities. 620 W. 16th Street, Suite A Long Beach, CA 90813 Provides janitorial and disinfected services to 3 Federal Aviation Air facilities that meet the CDC standard cleaning. Services are provided 7 days per week with many touchpoints throughout the facilities including offices, stairways, common areas, restrooms, and break-room. () locations over 100,000 sq. ft Customer Point of Contact (P.O.C) TTEC Government Solutions Carlos Rodriguez (562) 619-3344 office Carlos.rodriguez2@ttec.com Service Need Term:Address Metro Transportation local Call Center needing detailed cleaning, COVID-19 response to disinfecting, staff safety, and responsiveness plan. 1/6/2020-Present 20101 Hamilton Ave., Ste. 350 Service Provided Provide Day Porter and Janitorial for a large call center including multiple office spaces, customer center, conference rooms, training rooms, restrooms, breakrooms, and common areas. Provides disinfectant services and CDC standard cleaning. There is a day shift and night shift for custodial services Monday- Friday. Day porter service is provided 7am-4:30pm and 8pm-12am. Building Type (1) Commercial building, (3) Departments, 40,000 sq. ft Customer Point of Contact (P.O.C) Department of Transportation Derek Gonzalez, Contract Manager (213) 620-2384 office Derek.gonzalez@dot.ca.gov Service Need Term:Address Client needed service provider with extensive experience in providing safe quality floor care. 11.2020-06.2028 7300 E. Bandini Blvd. Commerce, CA 90040 Service Provided Provides day porter and weekly janitorial services for DOT Service facilities throughout Los Angeles County. Building Type (7)Workstations and Offices, 16,000 sq. ft Building Type Service Provided Service Need Term: Address 2016- CLEANING MADE SIMPLE CM Simple Janitorial LLC SERVICE DESCRIPTION: Janitorial/Cleaning of City Facilities Location: City Hall/Library 21810 Copley Dr. - approximately 55,000 square feet. Schedule: Monday through Saturday 6 days per week between 8:30pm-7:30am Location: Diamond Bar Center 1600 Grand Ave. – approximately 22,500 square feet. Schedule: Sunday through Saturday 7 days per week between 2am – 7am (some rooms may be unavailable until 2am, on some days) Location: Heritage Com. Center 2900 S. Brea Canyon Rd. – approximately 3,900 square feet. Location: Pantera Activity Room 738 Pantera Dr. – approximately 1,050 square feet. Schedule: Sunday through Saturday 7 days per week between 10pm – 7:30am Location: Sycamore Office 22930 E. Golden Springs Dr. – approximately 700 square feet Schedule: 1 time per month SCOPE OF WORK DAILY A. Vacuum all carpeted areas to include edges, corners, under tables, under chairs and any other hard to reach areas 1. Vacuum all area rugs, including under tables and under chairs. 2. Vacuum all entry mats 3. Spot clean all carpeted areas and area rugs, using the most appropriate method to completely remove the spot/stain without damaging the surface. FLOORS B Sweep, wet mop and disinfect all non-carpeted floors, including edges, corners, under tables, under chairs, under mats and any other hard to reach areas. C. Clean all desks, tables and furniture, including top, base, legs and cross supports to remove dust, dirt, debris, fingerprints, smudges and markings, leaving the surface free of cleaning product residue and discoloration. 1. Clean all chairs (all materials), including seat base, back, legs and cross supports to remove dust, dirt, debris, fingerprints, smudges, and markings, leaving the surface free of cleaning product residue and discoloration. 2. Dust, vacuum and spot clean all upholstered furniture, including under cushions and cushion edges. 3. Remove dirt, dust and debris from the computer monitors, keyboards, fax machines, printers, photocopy machines and self-checkout machines using appropriate techniques and products to prevent damage. 4. Clean and disinfect telephone receivers and base units using appropriate techniques and products to prevent damage. 5. Remove dirt, dust and debris from all surfaces to a height of ten (10) feet; including but not limited to artwork (unless instructed otherwise), bookshelves (including all open spaces), bulletin boards, cubicle panels, display cases, framed pictures, fire alarms, fire extinguishers, light switch plates, magazine racks, shelves, signs, and thermostats. 6. NOT disturbing any paperwork on top of desk or surrounding floors or tables. 7. Dust and disinfect all telephones. CLEANING MADE SIMPLE CM Simple Janitorial LLC D. Empty and clean the interior and exterior surfaces of the trash receptacles and replace plastic liners. E. Clean all glass and glass cases to remove dust, dirt, debris, fingerprints, smudges, tape, tape residue and markings, leaving the surface free of cleaning product residue and streaks. 1. Clean all doors (inside and out), including windows to remove dirt, marks, fingerprints, smudges, splashes and spots; includes threshold rail and frame. 2. Clean all windows to a height of ten (10) feet, including sills and frames to remove dust, dirt and debris, fingerprints, smudges, tape, tape residue and markings, leaving the surface free of cleaning product residue and streaks. 3. Clean walls to remove dirt, marks, fingerprints, smudges, splashes, tape, tape residue, etc. leaving surface free of cleaning product residue and discoloration. F. Clean, sanitize and polish water fountain basin and body to remove dust, dirt, debris, fingerprints, smudges, hard water stains and markings, leaving the surface free of cleaning product residue and discolorations. G. RESTROOM 1. Clean entry doors (inside and out) to remove dirt, marks, fingerprints, smudges, splashes, and spots; includes threshold rail and frame. 2. Clean and polish entry door push plates, knobs and kick plates. 3. Clean and sanitize sinks and faucets polish chrome-finished fixtures, including the removal of hard water stains and deposits regardless of source. 4. Clean mirrors, including chrome-finished edges, to remove spots, smudges and leave streak-free, including the removal of hard water stains and deposits regardless of source. 5. Clean all exposed pipe fixtures including the removal of hard water stains and deposits regardless of source. 6. Clean and sanitize all dispensers; soap, paper towel, toilet seat cover, sanitary napkin/tampon and toilet paper. 7. Clean and sanitize all toilet seats, bowls, bases, flushing levers and pipe fixtures, including the removal of hard water stains and deposits regardless of source. 8. Clean and sanitize the exterior and interior surfaces of the baby-changing tables. 9. Clean, sanitize and polish (when necessary) all handrails. 10. Clean and sanitize urinals, flushing levers and pipe fixtures, including the removal of hard water stains and deposits regardless of source. 11. Clean stall partitions, supports, bases, doors (inside and out), latches/knobs to remove dirt, marks, fingerprints smudges, splashes, etc. 12. Clean stall partitions, supports, bases, doors (inside and out), latches/knobs to remove dirt, marks, fingerprints smudges, splashes, etc. 13 Refill all dispensers; soap, paper towel, toilet seat cover, sanitary napkin/tampon, toilet paper, baby-changing table liners. 14. Sweep, wet mop and disinfect all floors, leaving baseboards and walls free of splashes CLEANING MADE SIMPLE CM Simple Janitorial LLC and/or marks from cleaning equipment/products 15. Clean light fixture covers. 16. All leaking fixtures, clogged drains, stopped up or damaged basins and toilets, or urinals that cannot be repaired by the following shall be reported to the Maintenance Superintendent: (a) tightened to stop leaks; (b) unclogged by using a “plumber’s helper” or short snake. 17. If running water, broken fixtures, or plugged sewer lines cannot be normalized or isolated, the restroom is to be locked and the Maintenance Superintendent immediately notified. 18. Clean and remove dust, dirt, debris, fingerprints, smudges, markings, etc., from ceilings. H. B. Vacuum all area rugs, including under tables and under chairs. C. Vacuum all entry mats D. Spot clean all carpeted areas and area rugs, using the most appropriate method to completely remove the spot/stain without damaging the surface. H. Remove graffiti from all surfaces where found. I . KITCHEN/LUNCHROOM AREA I. Clean and sanitize the exterior surfaces of the refrigerator, stove/range, microwave, toaster, and toaster oven. 2. Clean exterior of all cupboards including knobs/handles to remove dust, dirt, debris, fingerprints, smudges, and markings, leaving the surface free of cleaning product residue and discoloration. 3. Clean and sanitize all dispensers; soap and paper towel. 4. Refill all dispensers; soap (with dish soap), paper towel. 5. Wash and sanitize all walls, splash boards, cupboard doors, stoves, dispensers, refrigerators and other appliances. 6. Clean and sanitize stoves, ovens, other appliances, sinks (all sides) and food preparation surfaces. Note that special care is to be taken in the selection of products used in the food preparation areas J. Clean all exterior book drop containers and wall-mount deposit doors to remove dust, dirt, debris, fingerprints, smudges, tape, tape residue and markings, leaving the surface free of cleaning product residue and streaks. K. Empty and clean the exterior cigarette urns. L. Clean all exterior wall-mount mail-drop doors to remove dust, dirt, debris, fingerprints, smudges, tape, tape residue and markings, leaving the surface free of cleaning product residue and streaks. CLEANING MADE SIMPLE CM Simple Janitorial LLC M. Clean all exterior signs and plaques to remove dust, dirt, debris, fingerprints, smudges, tape, tape residue and markings, leaving the surface free of cleaning product residue and streaks. N. Empty and clean the exterior surfaces of the exterior trash receptacles and replace plastic liners. O. Sweep all areas to a reasonable location; collect and dispose of swept dirt, debris, etc. P. Sweep all loading docks and side/rear entrances; collect and dispose of swept dirt, debris, etc. Q. Sweep and dispose of all trash in all exterior patio/lunch areas; collect and dispose of swept dirt, debris, etc. R. Locate and dispose of all trash in the parking lot, including, but not limited to, cups, bottles, plastic/paper bags, newspapers, papers, clothing, etc. S. Locate and dispose of all trash in the loading dock, side/rear entrances, including, but not limited to, cups, bottles, plastic/paper bags, newspapers, papers, clothing, etc. DAY PORTER Location: City Hall/Library 21810 Copley Dr Schedule: Monday – Thursday 10am – 8 pm Friday – Saturday 10am – 6pm Location: Diamond Bar Center 1600 Grand Ave. Schedule: Monday – Friday 11am – 3 Day Porter Task 1. Inspect restrooms hourly and keeping a log for each restroom (who, when, where & condition). 2. Clean restrooms a minimum of once (1) per day, or as needed. 3. Restock dispensers in restrooms and other locations a minimum of once (1) per day, or as needed 4. Pick-up debris & trash. 5. Clean counter tops and other horizontal surfaces 6. Inspect and empty trash receptacles as needed 7. Remove graffiti from all surfaces were found. 8. Cleanup spills, debris & spot clean carpet, as needed 9. Inspect & clean public areas as needed. 10. Inspect & clean staff areas as needed. CLEANING MADE SIMPLE CM Simple Janitorial LLC 11. Spot cleaning carpet and upholstery as needed. 12. Unclog drains by using a “plumber’s helper” or short snake. 13. Inspect and clean kitchen/lunchroom areas a minimum of once (1) per day, or as needed 14. Replace batteries in dispensers and flushometer sensors. 15. Spot clean all window coverings to remove any spills, stain, etc. 16. Spot clean all sidewalks, steps, walkways, stairs, loading docks, entry and patio areas, as needed. 17. And other related duties as assigned. WEEKLY Schedule: performed during non-operational hours before Friday morning at 7am. A. Dust all surfaces (10 feet and ABOVE). B. Remove visible cobwebs up to 15 feet. C. Dust window blinds and shades. D. Clean all baseboards. E. Clean and sanitize handrails. F. Pressure wash all sidewalks, steps, walkways, stairs, loading docks, entry and patio areas. With a minimum 3,000psi pressure washer. 1. Note: All adjacent windows shall be left clean, dry and free of spots 2. Note: Pressure washing locations may be adjusted as needed. Square footage would remain the same. G. Spot clean carpet and upholstery. H. Machine buff floors. I. Clean and remove dust, dirt, debris, fingerprints, smudges, markings, etc., from ceilings up to 15 feet. J. Spot clean all window coverings to remove any spills, stain, etc. MONTHLY Schedule: Monthly Service to be performed during the 3rd week of each month during non-operational hours before Friday at 7am A. Dust all surfaces and remove all cobwebs, up to and including the ceiling (NO height limit). B. Sycamore Canyon Office cleaning is to include floors, staff restroom, kitchen/lunchroom, walls, windows, etc. BI-MONTHLY Schedule: Bi-Monthly service to be perform on the 2nd week of each month before Friday at 7am. August, October, December, February, April and June A. Carpet/Upholstery 1. Shampoo All carpet, area rugs and upholstery 2. Degrease and remove chemical spills from area surrounding all photocopy machines. 3. Shampoo thoroughly (including corners and behind doors) all floors using appropriate cleaning material for various carpet types. 4. Return all furniture to its original position after the floors are cleaned; and leave baseboards and walls free of splashes and/or marks from cleaning equipment/products. 5. Hot water extraction of All carpet, in all locations 6. Post service spotting as necessary, including all pre-treatment and extraction. B. Furniture CLEANING MADE SIMPLE CM Simple Janitorial LLC 1. Shampoo upholstered furniture and clean wood, plastic, and vinyl chairs. 2. Shampoo and remove stains thoroughly from all upholstered furniture. using appropriate cleaning materials for various upholstered types. 3. Clean thoroughly all wood, plastic, and vinyl chairs using appropriate cleaning materials 4. Thoroughly vacuum under seat cushions. ceilings up to 15 feet. J. Spot clean all window coverings to remove any spills, stain, etc. QUARTERLY Schedule: during the second week of the month during non-operational hours before 7am Friday. July, October, January, April A. Floors 1. Strip and wax or seal floors 2. Degrease and remove chemical spills from areas surrounding all photocopy machines 3. Strip and clean thoroughly (including corners and behind doors) all floors using appropriate cleaning material for various types. 4. Wax or seal and buff thoroughly (including corners and behind doors) all floors using appropriate cleaning material for various types. 5. For floors where stripping, waxing or sealing is not indicated, a deep cleaning shall be performed. 6. Return all furniture to its original position after the floors are cleaned; and leave baseboards and walls free of splashes and/or marks from cleaning equipment/products. 7. Deep clean all tile floors, including grout. B. Windows (All Interior and Exterior) 1. Clean full length of all windows including frames and sills. 2. Clean windows using ladders, scaffolding, hydraulic lifts, or catwalks as appropriate. 3. Clean thoroughly, including the removal of hard water stains and deposits regardless of source, using appropriate cleaning materials. C. Ceiling/Wall Vents (All) 1. Clean ceiling air vents. 2. Clean wall, air or heat vents. 3. Remove all vents using ladders, scaffolding, hydraulic lifts, or catwalks as Appropriate. 4. Remove and clean thoroughly all covers using appropriate cleaning materials 5. Vacuum air vents thoroughly. D. Ceilings 1. Clean ceilings, removing all dirt, dust, debris, etc. E. Light Fixtures 1. Clean light fixtures, removing all dirt, dust, debris, etc. F. Mecho Shades & Window Coverings 1. Clean Mecho shades & window coverings 2. Dry dust Mecho shades & window coverings using appropriate equipment. 3. Do not remove Mecho shades & window coverings. 4. Spot clean all window coverings to remove any spills, stain, etc. CLEANING MADE SIMPLE CM Simple Janitorial LLC ANNUALLY Schedule: Annually task will be performed on the 2nd week of the month in July. A. Partition Walls (Diamond Bar Center) 1. Hot water extraction. 2. Shampoo thoroughly REPORTS CMS uses Janitorial Manager, a software system to manage and create reports for all task work. The Janitorial Manager allows CMS to effectively communicate with our Team and our Customers. Work Orders are scheduled and entered into Janitorial Manager months in advance. Our Field Lead is responsible for making sure all tasks are complete and signed off by our Diamond Bar Representative taking care of the account. We provide a checklist for all staff members requiring them to check off task as they go. A. Weekly staffing report. A daily schedule (seven (7) day per week schedule) for all CMS staff. B. Monthly task report. Shall include dates, times, staff, etc. C. Day porter report. Shall include staff name, dates and hours worked, for the month being billed. D. Bi-monthly task report. Shall include dates, times, staff, etc. E. Quarterly task report. Shall include dates, times, staff, etc. F. Annual task report. Shall include dates, times, staff, etc. REPORTS This proposal includes all supplies, chemicals, equipment, labor, materials, and insurance needed to perform all tasks in scope. The City of Diamond Bar will be responsible for the following consumables: Toilet Paper Paper Towels Toilet Seat Covers Trash Bags Urinal Screens/Deodorant Deodorant Spray/Automatic Hand Soap Sanitary napkins/tampons Baby-changing table liners Batteries Page 15 of 15 Attachment B - Bid Sheet Diamond Bar Center Monthly Cost City Hall / Library Monthly Cost Heritage Com. Center Monthly Cost Pantera Activity Room Monthly Cost Sycamore Office Monthly Cost Day Porter City Hall/Library Monthly Cost Day Porter Diamond Bar Center Monthly Cost Day Porter As-needed Hourly Rate As-needed Hot Water Extraction Per Square Foot Cost $.17 $26.35 $6,777.09 $4,924.12 $1,882.51 $1,192.26 $331.84 $3,209.75 $8,518.84 WWW.CMSIMPLE4U.COM WORK CONCLUSION CM SIMPLE JANITORIAL LLC “Your Ultimate Solution” OUR COMMITMENT CM Simple has endeavored to provide a noteworthy representation of how we are the stand-apart Service Provider to make a difference in your cleaning program and facility support needs. Although, there are multiple entities from which you may derive your selection, please know our team at CM Simple has various differentiators for your consideration: •Multiple Certs: Small Business (SBE), Minority-Owned (MBE) and Woman-Owned (MBE) •15+yrs Dual Management Expertise: Field Service and Administrative Operations •Quick up start for onboarding new clients (no long delays or extensive red tape)To summarize our proposal, we would like to highlight some central points: •Cost Sheet included •Active COVID-19 Response Plan •Responsive Quality Assurance Plan •Diverse and competent team for higher performance •Comprehensive service offerings to eliminate the strain of multiple providers Should you have any questions or require additional information please do not hesitate to contact us. CM Simple Janitorial, LLC “Ultimate Cleaning Solution” UEI: DM9PAH642ZN8 CAGE Code: 80B55 DUNS Number: 080847084B55 NAICS Codes: 561720: Janitorial 561210: Facility Support Service 561710: Pest Control 561740: Carpet and Upholstery Cleaning 561790: Other Building Services 561730: Landscaping 562111: Solid Waste Collection NIGP Codes: 91039: Janitorial/ Custodial Services 95815: Building and Facilities Management Services 91059: Pest Control 91009: Carpet Cleaning 91009: Carpet Cleaning, Dyeing, Installation and Repair 98852: Landscaping Company Information CM Simple Janitorial is your “Ultimate Solution” Facility Support Service company with offices in Los Angeles, CA and Houston, TX providing Jani- torial, Landscape, Floor Care, Pest Control and Post Construction Clean-up. With over 22 years of combined experience, CM Simple Janitorial, provides exceptional service using innovative technology, offering responsive inter- action with our customers, making sure each project is executed safely at the highest quality to meet the needs of our customers. Company Overview Core Competencies Commercial Cleaning Event Cleaning Post Construction Clean - Up Final Clean Floor Care Ground Maintenance Pest Control Waste Management Safety First Client Focused Integrity Driven Responsiveness Core Values CM Simple Janitorial has an experienced team that delivers consistent quality service. With our proactive attention to technical and administrative details at the highest degree of integrity, we have a strong focus on People, Products, Safety and Services, allowing us to offer the “Ultimate Solution.” Differentiators Past Performance Capability Statement SBA WOSB CDGS Micro SBE WBEC WBE/WOSB Los Angeles County LSBE/CBE LA Metro LSBE/ACDBE/DBE Suppliers Clearinghouse MBE/WBE Houston Metro SBE City of Houston DBE/ACDBE/HUB/MBE/WBE/SBE Certifications Point Of Contact Managing Directors Dori Mullins P: 562.209.2602 E: dori.m@cmsimple4u.com Alesha Hawkins P: 323.580.3440 E: alesha.h@cmsimple4u.com Website: www.cmsimple4u.com Office Mail: admin@cmsimple4u.com Office Number: 833.267.4675 Social Media: @cmsimple