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HomeMy WebLinkAboutDiamond Bar, CA RFP - Z&C SERVICES INCDIAMOND BAR JANITORIAL SERVICES (RFP) www.zncservices.com 1 PWMAINT2/22/24 Public Works Department 21810 Copley Drive DIAMOND BAR, California 91765 Los Angeles 2 Welcome to Z&C Services Inc. Proposal Prepared by Fabiola Antonio Z&C Services Inc. President and CEO Florida 30 Pied Ct Orlando Florida 32828 California PO Box 18032 Irvine, CA 92623 3 Table of Contents Confidentiality S ta te met n t 03 Our Mission 04 Who We Are 05 Meet our Leadership 06 Snap Inspect 07 Inspection Reporting 08 Supplier Involvement 10 Collecting Data 11 Z&C Services Inc. Chemical 15 New Accounts Start Up Pla 18 Schedule A 19 Confidentiality Statement This proposal, prepared by Z&C Services Inc. f o r P R O C U R E M E N T D E P A R T M E N T Diamond Bar, California contains confidential information. It's intended solely for Miami Beach and must not be shared or copied without Z&C Services Inc.’s written consent. Unauthorized disclosure or use is prohibited. This applies irrespective of whether a contract is eventually established. 4 in Year 2016 janitorial sector Excellence in Cleanliness: Your Satisfaction, Our Priority OUR MISSION Our mission is to provide our customers with the highest quality of continuous cleaning and maintenance service by building strong relationships with our customers. When you engage our cleaning services, you receive our unwavering dedication, underpinned by values of robust leadership and management. Z&C Services Inc. is guided by Fabiola Antonio. As the founder, CEO, and President of Z&C Services Inc., Mrs. Fabiola Antonio brings over 8 years of industry experience. She held various leadership roles, managing diverse building portfolios across hospitality, commercial, and educational sectors. Her extensive experience with growing companies provides her a comprehensive understanding of management and operations. Company facts 5 Who We Are Z&C Services Inc.’s quality starts with our team and as an organization. We are a complete network of cleaners, maintenance techs, supervisors and managers, human resources, trainers, accounting, sales, admin, and executives. With 8 years of experience in maintaining America's top-tier facilities, Z&C Services Inc. possesses the proficiency to deliver custom- tailored services to meet the unique needs of the Conference Centre. Engage in a dialogue with us about your expectations, and we will design a plan that aligns with your requirements. You can rely on Z&C Services Inc. for superior quality and adherence to safety. Our cleaning technicians utilize environmentally friendly, biodegradable chemicals and solutions that meet OSHA standards. Our staff undergo rigorous training in job safety and consistently comply with all OSHA and EPA guidelines. Innovation At Z&C Services Inc., we champion innovation, continuously seeking improved methods to enhance our services and client satisfaction. At Z&C Services Inc., integrity is fundamental. We uphold unwavering honesty, fairness, and commitment, fostering a trusted business environment. At Z&C Services Inc., discipline and honesty guide our operations, instilling reliability, trustworthiness in and our professional conduct. 6 Our Client Sectors • Carpet care programs and cleaning services • Cleaning of all commercial businesses & industrial sites • Computer room cleaning • Commercial Kitchen & Kitchen appliance daily cleaning • Construction cleanup • Disinfecting and germicidal cleaning programs • Hotels and Restaurants • Food service sanitation • General maintenance • Green cleaning • Country Clubs • Hard floor surface maintenance and restoration • Pressure washing service 7 At Z&C Services Inc., leadership is about innovation, integrity, and delivering excellence. Our leaders guide with a vision, harnessing their industry expertise to provide top-tier services, uphold ethical business practices, and foster enduring client relationships. Their commitment to effective solutions drives Z&C Services Inc.'s success, setting the industry standard. Experience : 7+ Years Skills and expertise Fabiola Antonio, with 7 Years in facilities services, is the effective founder and leader of Z&C Services Inc (Z&CJS Inc.). Her leadership extends from managing esteemed establishments like luxury hotels and resorts to providing service management for diverse corporate sectors. Her key skills encompass negotiation, operations management, coaching, and customer relationship management. He is committed to delivering top-tier services, surpassing client expectations, and nurturing enduring relationships. Z&C dedication to innovation and cost-effective solutions has enhanced the performance and value of numerous facilities. Her bilingual abilities in English and Spanish and a robust network of over 1000 industry connections are testament to his expansive reach in the industry. Meet our Founder & CEO Teams 8 Our client-dictated scope of work is diligently executed by our skilled cleaning, maintenance, and technical teams. Upon completion, we engage our meticulous Work Verification process using the state-of-the-art SnapInspect Software, ensuring each service is systematically verified post-completion. Under Visual Inspection, we ensure the work area is returned to its initial condition, with all tools and equipment stored properly, and an evident shine and fresh scent indicating completion. Supervisors verify each completed area through physical walkthroughs. Our staff are trained to conduct a thorough visual inspection prior to declaring task completion. Assurance Z&C Services Inc.'s Quality Assurance Program is anchored on several pivotal components: comprehensive employee training, clear performance expectations and indicators, on- site assessments during operational hours, daily inspection reports (CT), routine customer feedback solicitation for service quality evaluation, feedback implementation for service enhancement (via Sales Force and SnapInspect), designated company liaison for each facility, and meticulous record-keeping of inspections and client correspondences. Results At Z&C Services Inc., our work scope is dictated by our clients and carried out by our skilled cleaning, maintenance, and technical staff. Upon task completion, we engage our Work Verification process. Each service undergoes meticulous verification post- completion, utilizing our cutting-edge SnapInspect Software.. Inspection Reporting Under our Inspection Reporting process, we've developed an Inspection Checklist which is completed by our night supervisors during their shift. This is deemed the most critical task of the night, as it guarantees that every team member is performing their designated duties efficiently and effectively. The checklist acts as a comprehensive guide to ensure that all areas of the service delivery are covered and nothing is left unchecked. It encompasses various aspects of the service and offers a systematic approach to examining the efficiency of the tasks performed by each team member. To further ensure accuracy and thoroughness of the inspection, Z&C Services Inc. management conducts walk- throughs alongside our supervisors to verify and evaluate their assessments. This two-tier system provides an extra layer of verification, ensuring all tasks are completed to our high standards. We understand that on rare occasions, certain items may be missed in the inspection process. However, we maintain a stringent approach towards quality and do not tolerate a pattern of increased frequency in oversights. This unwavering commitment to quality and detailed inspection ensures the consistent delivery of high- standard services to our clients. At Z&C Services Inc., our dedication to excellence is non-negotiable. Our client- centric approach coupled with a passionate team and state- of-the- art technology ensures top-tier service delivery. We strive to exceed expectations, set new industry standards, and contribute to a cleaner, healthier future. 8 9 TASK DELIVERY Our comprehensive work scope and time study analysis are meticulously designed for each site, detailing precise responsibilities for every segment of the building. This time study is categorized based on the nature of each room, in conjunction with the individual tasks essential for completing the project. The time study serves as the bedrock for project cost determination, project completion timeframe, and resource allocation. Each task is exclusive, and their amalgamation culminates in the final output. Our service provision is tailored to fit the work scope, warranting the availability of suitable equipment, personnel, proficiency, supervisory measures, and systems for successful task execution. We adhere to the defined work scope when educating our team on-site and ensure the completion of each task during our evaluation phase. PLANNING OUR DELIVERY Our team develops a customized cleaning plan for each location, leveraging the functionality of Salesforce Software to map out all significant tasks. A predetermined date for completion is assigned to every major task within the project, with subsequent repetitions scheduled according to the mutually agreed frequency. This calendar is disseminated among our staff, and the execution of each task is tracked during our on-site meetings and inspections. Each location is then partitioned, and our staff members are each assigned a designated route. This route incorporates a comprehensive task list and a duplicate of the inspection form, detailing the agreed-upon scope of work. It is obligatory for our team to accomplish each area, as well as to report any service disruptions or shortcomings. TRACKING OUR PROGRESS We employ the SnapInspect app to monitor our daily major tasks and log their successful completion. This information is then shared with our clients through cloud software. The app is filled out by our site supervisor or staff, reviewed by operations, and further examined by both our client and Z&C Services Inc. management. 10 SUPPLIER INVOLVEMENT The selection of an appropriate supplier to collaborate with in our service is of paramount importance to the success of our operations. The significance of this decision lies in the understanding that the right machinery or product can not only result in substantial cost savings but also significantly diminish any potential delivery challenges that may arise during our processes. As a result, we have diligently undertaken the task of carefully choosing top-tier companies to join us in our ambitious endeavor. Our supplier evaluation process involves an in-depth analysis of various factors, such as product quality, reliability, reputation, and alignment with our organizational values. We recognize that forging partnerships with reputable and reliable suppliers directly impacts the quality and efficiency of the services we provide to our clients. Through these strategic collaborations, we aim to enhance our capabilities and ensure that we consistently deliver exceptional results. By joining forces with these esteemed companies, we seek to not only strengthen our competitive edge but also foster long-term relationships built on trust, mutual respect, and shared success. We firmly believe that through this collaborative approach, we can achieve our objectives and surpass customer expectations while maintaining the highest standards of excellence in the industry. The meticulous process of selecting the right suppliers reflects our unwavering commitment to delivering exceptional service and optimizing overall performance. With the support of our esteemed partners, we are confident in our ability to achieve success, drive innovation, and create lasting value for both our organization and our clients. Using the right tool and the right products for the application are a major part of our program. We ensure our staff have equipment that enables them to work quickly and effectively. Our suppliers are actively involved in our cleaning programs to ensure Z&C Services Inc. gains access to the most current technology available. Z&C Services Inc. SUPPLIER PARTNERS 11 COLLECTING DATA AND CONTINUOUS FEEDBACK Success is gained by knowledge and collecting, it's important that we gather as much information on your site, your business operations, the people and the expectations before we create our plan. We'll meet with you to review your property and needs, look at the asset and the usage and talk to the stakeholders to comprise a comprehensive plan. We may request the following information if available: •Site floor plans Hours of operation Composition of asset materials •Scope of work Business volumes Budget •Once started we require feedback from our staff our supervisors and our clients. Reporting on •successful processes, challenges and projects is continuous. Feedback can be provided in our site •inspections, SnapInspect, Sales Force, logbooks and by conventional email and messaging. We'll collect the feedback and match it to pictures and or site maps for location and operational planning. SITE MEETING We will request a site meeting with you weekly, bi-weekly or if needed daily to review our work, check our control systems and hear from you, your department heads and stakeholders. We would like to tour our service areas with you and review any upcoming tasks or note any areas of opportunity. This gives both parties a chance to provide needed feedback for the site. CLEANTELLIGENT AND SALESFORCE REPORTING Using our cloud-based systems, feedback can be shared from all stakeholders and delivered right to our staff’s on site smart-phones. The noted items are acknowledged by the recipient and completion is noted. EMAILS OR LOG-BOOKS We love getting emails and ones with pictures too, this helps provide detailed reporting of any areas of concern. We will confirm the request and include all recipients with any replies. AUDIT AND SURVEYS We have audits that can be filled out by the facility contacts or by our management team, with many options for the criteria. QUALITY CONTROL AUDITS In Cooperation with your facility contact, Z&C Services Inc. will construct an inspection audit that will list all areas and specific cleaning duties. The audit has a score rating out of five (1-5). Scores will be calculated and monitored quarterly and any failing areas will be addressed and re-evaluated the following month. Preparations for the audit will commence months prior to complete deep cleaning and specialized tasks. 12 CORRECTIVE ACTION After successfully identifying the issue at hand, our immediate focus is on implementing the necessary corrective measures to rectify it promptly. We believe in taking swift action, ensuring that the tasks are addressed and redone or rectified to achieve the desired outcome. As we move forward, a critical aspect of our approach involves a thorough examination of our supervision and reporting procedures to identify any potential oversights or gaps that may have contributed to the problem. Understanding the vital role our staff plays in our operations, we prioritize providing them with the essential support, resources, and equipment they need to carry out their responsibilities effectively. If required, we also emphasize the importance of retraining to enhance their skill sets and ensure they are well-equipped to handle similar challenges in the future. Throughout this process, we remain committed to maintaining open channels of communication with our team, seeking their insights and feedback to continuously improve our processes and strategies. Our dedication to follow-up actions is instrumental in assessing the effectiveness of the implemented solutions and making any necessary adjustments for optimal outcomes. In our pursuit of excellence, we recognize the value of involving our clients in the process. We engage in transparent and constructive discussions, providing them with updates on our progress, sharing lessons learned, and addressing any concerns they may have. This collaborative approach not only strengthens our client relationships but also ensures that we align our efforts with their expectations and specific needs. Ultimately, our proactive and comprehensive approach to problem-solving allows us to foster a culture of continuous improvement within our organization. We view challenges as opportunities for growth and learning, and through this mindset, we are continually evolving and enhancing the quality of our services to exceed client expectations and industry standards. •Fix the problem •Verify permanent corrections •Prevent recurrence •Determine root causes •Implement corrective actions •Close-out corrective action and inform team of changes •Direct communication with our staff on client expectations, resource planning, and client tracking system 13 SNAPINSPECT APP AND SALESFORCE CRM Z&C Services Inc.'s. operations utilize two computerized systems to effectively manage our site operations. Our staff network uses Clean Telligent App and Salesforce CRM to stay connected to our monthly task calendars, training systems, news and information feeds. Our corporate emails flow through our Clean Telligent App and Salesforce CRM to effectively track and plan all correspondence. We can provide a demonstration and/or have our representative from do a site presentation. SETTING UP CLEANTELLIGENT APP AND SALESFORCE CRM Once both parties have agreed on a scope of work, Z&C Services Inc. will create Clean Telligent, called our Client Tracking Doc. This is a shared file that we use to track our operations at your facility. This Doc is shared with all stakeholders and is a running collaboration of site-specific data and a records log for all pertinent information. Clean Telligent doc can be accessed by your computer, phone or tablet by simply logging into the sheet or having the Clean Telligent APP on your device. This service is free to all our clients. STAFFING Each employee is selected after a phone call, online evaluation, face to face personal interview, facility tour and thorough reference check. When hired, employees/Service-providers participate in a training program, through Z&C Services Inc.’s Training policies, conducted with in-class instruction on various topics including technical procedures, safety, chemical usage, security and customer service. Each operator is evaluated on a monthly basis for advancement and technical qualifications. This training program elevates our operators to a level of experience that enables Z&C Services Inc. to provide flexible and effective practices to handle all requirements for any customer we service. TRAINING Z&C Services Inc. hires staff on a specific criteria and skilled workers with Building Service Worker Certification is preferred. Z&C Services Inc. has sent many of its supervisors and operations managers to complete the program to enhance their skills. IN-CLASS TRAINING All new staff completes different class training programs that covers Z&C Services Inc. orientation, policies and procedures, workplace safety, payroll review, customer service and technical cleaning procedures. Z&C Services Inc. has a complete written training manual that is provided and left on every site for reference. ON-LINE TRAINING Our online staff resource contains our official training video. The video contains technical instruction, policy review, Z&C Services Inc. orientation and customer service techniques. All staff must watch this video and then complete an on-line questionnaire that covers all materials review during the in-class and on-line training. All staff must pass this test before proceeding on-site. 14 ON-SITE TRAINING New staff is assigned to one of our larger sites and are provided with an instructor. Our site supervisors and managers will instruct all new staff and monitor their progress. New staff are evaluated daily and shadowed by our team to ensure proper instruction is given. Z&C Services Inc. UNIFORMS The cleaning and maintenance industry has a unique set of challenges, so Z&C Services Inc. has established a uniform program that best meets the demands of the job, whether day or night. Z&C Services Inc. staff are identifiable, comfortable and presentable at all times. Our goal is for our customers to be impressed with our image and for our employees to feel happy with the way their uniforms make them feel. Image Enhancement Z&C Services Inc. makes every effort to stand out from our competition. With building cleaning and maintenance being one of the fastest growing service industries in North America, uniforms are one way of separating our company from the rest. Because of the visibility of cleaning personnel with our customers and their guests, the addition of a uniform promotes a positive, caring image toward their overall regard toward the facility. Professionals are working on the job and a complete uniform signifies the impression of an expert. Employee and Company Identification With security measures heightened, uniforms provide identification for Z&C Services Inc. staff working on our customer's property. Customers can be assured that qualified professionals are working in their place of business and they are supposed to be on the premises. Since Z&C Services Inc. services are offered 24 hours a day, it is a must that all employees be identifiable. Employee Productivity Though working as a team is very rewarding for an individual, it can sometimes be stressful for reasons that are not always recognizable. Uniforms provide a sense of belonging to a team, therefore establishing an awareness of unity and pride. Communication and teamwork can be greatly influenced by a uniform program. 15 Z&C Services Inc. CHEMICAL PROGRAM Z&C Services Inc. will install Ecolab chemical dispensers in all janitor closets to cleaning products to our team. Our Ecolab rep will assist with bottle, supply of products. The following is a list of our used products. Advantages of the Oasis Complete Dispensing System •Automatic dispensing •Customized dilution to control your costs •Closed dispensing - - no manual mixing of chemicals •Compact form - - up to 4 products per dispenser •Fast, one-handed filling of spray bottles or buckets •Multi-lingual labels and wallcharts provided 16 17 KEY MAJOR EQUIPMENT PIECES FOR USE ON SITE (only applies to 230k sq. ft. accounts) Dust bane Gladiator Vacuum - Anti-static main brush automatically adjusts to any type of carpet or hard surface floors. Light touch control console. Two-stage filtration. Hopper Capacity: 1.25 cubic feet; Battery Power: 12V, 45 AH. Run Time: 2 hours; Sweeping System: Over-throw. Filter Surface: 10 sq ft.; On-Board Charger: 8 amp, 12V. Rear hopper for easy emptying. Height-adjustable/folding handle for operator comfort and compact storage. Flush-mount handle-locking mechanism for easy adjustment that won't damage facility. Vacuum shutoff for use when sweeping wet areas. Layer filter type. Boost Automatic Scrubber - The new Focus® II models are the first 20" auto scrubbers® available with Clarke's revolutionary BOOST® Technology. If you demand high levels of cleaning with the ultimate in green benefits, BOOST technology offers 70% reduction in water and chemicals, 40% increase in pad life, and the added benefit of stripping floors chemical-free, compared to traditional disc models. Kaivac Cleaning System - When it comes to restrooms and other heavily soiled areas, nothing beats Spray-and-Vac cleaning. Kaivac's No-Touch Cleaning systems are built for extreme soil removal, empowering workers to clean hygienically without touching contaminated surfaces. Plus, it cuts labor, chemical and equipment costs. Proteam Super Coach Vacuum and Quiet Vac Spotter and Vacuum the Super CoachVac HEPA is a productivity powerhouse designed to tackle the most demanding cleaning challenges. This commercial backpack vacuum comes complete with the Probate Carpet Tool Kit. 18 NEW ACCOUNT START UP PLAN During the past 8 years, Z&C Services Inc. has transitioned many customers in a professional and non- disruptive manner. Our start up approach is based on three simple, but critical, components: •Establishing clear goals for the transition based on the needs and requirements of our customer. •Creating a list of specific deliverables. •Assigning an appropriate level of resources. We recognize the importance of a smooth transition from your existing service provider to Z&C Services Inc., to limit disruption throughout the transition period while ensuring continuous improvement of service levels thereafter. With many years of experience in transitioning building maintenance services, Z&C Services Inc. offers a robust and thoroughly tested transition plan which may be customized to suit the unique requirements of specific customers and their facilities. Z&C Services Inc.’s management team is very familiar and experienced in effectively starting up contracts, of significant size, as supported by the large number of contracts maintained within our portfolio. Z&C Services Inc. will work closely with your management team and staff to begin your transition upon a foundation of: •Open communication •Consideration of each site's unique requirements •Scope of services •Health and safety considerations •Environmental considerations •Staffing levels and expertise •Equipment and supplies needed During start up: •All Z&C Services Inc. staff will have completed their site orientation and review of all policies and conduct procedures •Staffing levels will be increased during the first month to ensure quality control and to increase the level of cleanliness •Extensive staff evaluation and support will continue daily •There is no additional cost for deep cleaning during start up Z&C Services Inc. staff will consist of rotating site staff and replacement staff who work nearby Diamond Bar Center pressure w ashing map Legend Diam ond Bar Center Untitled Path 100 ft N➤➤N Pressu re Washin g Areas Legend pres s ure was hing 100 ft N➤➤N Page 1 of 15 Request for Proposal for Janitorial/Cleaning Services A. Objective: 1. The objective of this Request for Proposal solicitation is to identify the most qualified, responsive and responsible firm(s) to provide Janitorial/Cleaning services for various City facilities. 2. RFP Registration: All aspects of this RFP will be managed on the City of Diamond Bar PlanetBids portal. Interested proposers are required to register with the City by using the following URL/link: https://www.diamondbarca.gov/712/RFP-RFQ-BID-Opportunities 3. Mandatory Job Walk: A mandatory job walk will be conducted on March 14, 2024 at 9:00 a.m. The walk will commence at Diamond Bar City Hall/Library located at 21810 Copley Dr., Diamond Bar, CA. 91765. It will then move to the Diamond Bar Center located at 1600 Grand Ave., Diamond Bar, CA. 91765. 4. Submittal Information: Proposals are due on March 27, 2024 at 2:00 p.m. It is the sole responsibility of the Bidder to ensure that their Bid is submitted through the City of Diamond Bar PlanetBids portal before the stated deadline. The submittal status of a bid can be checked any time using the Portal. The City shall not be held liable for complications arising due to connectivity or network issues. 5. Questions, Answers and Addenda to RFP: Prior to the RFP submission deadline questions may arise regarding the specifications (attachment A) and procedural or administrative matters. By March 19, 2024 all questions pertaining to this RFP shall be submitted using the City of Diamond Bar PlanetBids portal, using the “Q&A” tab within this solicitation. If further clarification is required, proposers shall only contact the RFP Administrator. Proposers shall not contact any other City staff with questions. The RFP Administrator will provide formal answers to all questions. Changes to the RFP itself shall only be made by the City via formal written addenda. Addenda will be published and distributed through the Portal. All addenda shall become a part of the RFP document requiring acknowledgment by the proposer. B. Proposal Evaluation Criteria: 1.Proposals will be evaluated on the basis of the response to all provisions of this RFP. Since this solicitation is an RFP as opposed to a Bid, pricing alone will not constitute the entire selection criteria. The City may use some or all of the following criteria in its evaluation and comparison of proposals submitted. The criteria listed are not necessarily an all-inclusive list. The order in which they appear is not intended to Page 2 of 15 indicate their relative importance. The City reserves the right to modify the evaluation criteria of score as deemed appropriate prior to the commencement of evaluation. Criteria List Company / Staff Qualifications Pricing Work Program Experience The City reserves the right to determine whether or not a proposal meets the specifications (Attachment A) and requirements of this RFP and reject any proposal that, in the City’s opinion, fails to meet the detail or intent of the requirements. The City reserves the right to reject any and all proposals. 2. Project Schedule: The following is a tentative schedule of this entire RFP process. While the City will attempt to apply the necessary resources to maintain this schedule, the following dates are merely projections and the City reserves the right to modify this schedule as needed to accommodate the completion of this RFP process. TENTATIVE SCHEDULE RFP Published:March 4, 2024 Mandatory Job Walk March 14, 2024 – 9am Questions from Proposers Due:March 19, 2024 Questions and Answers Posted:March 22, 2024 Proposals Due:March 27, 2024 – 2pm Anticipated Contract Award May 2024 Tentative Contract Start Date:July 1, 2024 3. Acceptance of Terms and Conditions: Submission of a proposal indicates acceptance by the company submitting the proposal of the terms, conditions and specifications (Attachment A) contained in this RFP and Draft Agreement. 4. Late Proposals: Any proposal which is not received by the City prior to the deadline date and time set forth in this RFP shall not be considered. The City assumes no responsibility or liability for the transmission, delay, or delivery of a proposal by either public or private carriers. 5. Specificity of Information: No verbal or written information which is obtained other than through this RFP shall be binding on the City. No employee of the City is authorized to interpret any portion of this RFP or give information as to the requirements of the RFP in addition to that contained in or amended to this written RFP document. 6. Errors and Omissions: This RFP cannot identify each specific, individual task required to successfully and completely implement this Project. The City relies on the professionalism and Page 3 of 15 competence of Proposers to be knowledgeable of the general areas identified in the scope of work and to include in their proposals all materials, equipment, required tasks and subtasks, personnel commitments, man-hours, labor, direct and indirect costs, etc. Proposers shall not take advantage of any errors and/or omissions in this RFP document or in the firm’s specifications (Attachment A) submitted with their proposals. Where such errors or omissions are discovered by the City, full instructions will be given by the City in the form of an addenda. C. Right of Rejection of Lowest Fee Proposal: 1. The City is under no obligation to award this project to the Proposer offering the lowest fee proposal. Evaluation criteria expressed in this RFP solicitation shall be used in the proposal evaluation process. In evaluating proposals, the City may consider the qualifications of the proposers and whether the proposals comply with the prescribed requirements. The size and scope of the Project at hand may dictate the degree to which Qualifications-Based Selection processes are utilized. a. Non-Compliance: Proposers and/or proposals that do not meet the stated requirements for this Project may be considered noncompliant and may be disqualified, unless such noncompliance is waived by the City. During the evaluation process, the City reserves the right to request additional information or clarification from those submitting proposals, and to allow corrections of errors and/or omissions. b. Obligation to Award: The City of Diamond Bar is not obligated to enter into a Contract or Agreement on the basis of any proposal submitted in response to this RFP. City reserves the right to award multiple contracts for this Project if it is deemed most advantageous to the City. D. Insurance Requirements: The selected Contractor(s) for this Project shall be required, prior to the execution of a Contract, to furnish proof of insurance. The specific insurance types and limits depend on the Project and can be found in the Draft Agreement of this RFP solicitation. E. Subcontractor/Joint Ventures: The selected Contractor shall be the Prime Contractor performing the primary functions of the Agreement. If any portion of the Agreement is to be performed by a subcontractor, this must be clearly set forth in the Proposal submittal as to what part(s) is/are to be delegated. The City reserves the right to reject any Proposal wherein use of subcontractors significantly affects the ability of the Proposer to function as the Prime Contractor on the awarded Agreement. The Prime Contractor will at all times be responsible for the acts and errors or omissions of its subcontractors or joint participants and persons directly or indirectly employed by them. Acceptance or rejection of a Proposer’s request to use subcontractors is at the sole discretion of the City. Prime Contractor shall be responsible for coordinating all schedules, access, equipment and any other needs of their staff or subcontractor. Page 4 of 15 F. Proposals: Proposals shall include ALL supplies, chemicals, equipment, labor and materials needed to perform all tasks identified in the specifications (Attachment A) (Excluding goods as identified below). Toilet paper Paper towels Toilet seat covers Trash bags Urinal screens/Deodorant Deodorant Spray/Automatic Hand Soap Sanitary napkins/tampons Baby-changing table liners Batteries The City of Diamond Bar reserves the right to modify any and all scope of services and change the frequency of work items as deemed appropriate to best meet the needs of the City. Proposals shall include a preliminary schedule for the first 6 months of work, per the schedules in this document. G. Locations: City Hall/Library 21810 Copley Dr. - approximately 55,000 square feet. Diamond Bar Center 1600 Grand Ave. – approximately 22,500 square feet. Heritage Com. Center 2900 S. Brea Canyon Rd. – approximately 3,900 square feet. Pantera Activity Room 738 Pantera Dr. – approximately 1,050 square feet. Sycamore Office 22930 E. Golden Springs Dr. – approximately 700 square feet. H. Schedules: I. Tasks that are to be performed Daily, shall be performed during non-operational hours and must be completed before 7am. II. Tasks that are to be performed Weekly, shall be performed during non-operational hours and must be completed before Friday morning at 7am. III. Tasks that are to be performed Monthly, shall be performed during the third week of every month, during non-operational hours and must be completed before Friday morning at 7am. a. Sycamore Canyon Office cleaning is to be performed during the third week of every month and can be scheduled during operational and non-operational hours. Page 5 of 15 IV. Tasks that are to be performed Bi-Monthly, shall be performed during the second week of the month, during non-operational hours and must be completed before Friday morning at 7am. The months are scheduled below: a. August b. October c. December d. February e. April f. June V. Tasks that are to be performed Quarterly shall be performed during the second week of the month, during non-operational hours and must be completed before Friday morning at 7am. The months are scheduled below: a. July b. October c. January d. April Exception - Exterior windows may be scheduled outside of the non-operational hours, with the approval of the City’s project manager. VI. Tasks that are to be performed Annually shall be performed during the second week of the month, during non-operational hours and must be completed before Friday morning at 7am. The month is scheduled below: a. July VII. Notes a. Diamond Bar Center non-operational hours are from 12am – 7am (some rooms may be unavailable until 2am, on some days). b. City Hall/Library non-operational hours are from 8:30pm – 7:30am Monday through Saturday and all day on Sunday. c. Heritage Com. Center non-operational hours are from 10pm – 7:30am. d. Pantera Activity Room non-operational hours are from 10pm – 7:30am. e. A schedule showing the tasks and their scheduled days and times, will be required 6 months in advance. Failure to do so may result in penalties. f. Any scheduling changes, shall be brought to the City’s project manager a minimum of 30 days prior to the scheduled work for approval. Failure to do so may result in penalties. g. Failure to perform and, or provide scheduled work or manpower, may result in penalties. h. Day porter shall sign-in & out at the start and end of every shift. Page 6 of 15 i. Contractor’s project supervisor shall participate in weekly site walks with the City. I. Contractor’s Staff a. The Contractor shall provide sufficient personnel to perform all work in accordance with the specifications (Attachment A) set forth herein. Contractor’s employees, whether assigned to any one facility or as part of a crew serving any number of facilities, shall include at least one individual who speaks the English language proficiently. b. Contractor shall transfer or discharge any employee whose conduct or activity shall, in the reasonable exercise of discretion by the Maintenance Superintendent, be deemed detrimental to the interest of the public patronizing the premises. Contractor shall transfer or discharge any such person within a reasonable time following notice therefore from the Maintenance Supervisor or Superintendent and such person shall not be employed at any City facility contracted for and maintained by the Contractor. c. The Contractor shall require each of their employees to adhere to basic public works standards of working attire. These are basically; uniforms, proper shoes and other gear required by State Safety Regulations, and proper wearing of the clothing. Shirts shall be worn at all times and buttoned. J. Monetary Penalties for Contract Specification Deficiencies and Sub-Standard Work: Violation of the following provisions will result in the listed monetary penalty. Contract specification deficiencies and sub-standard work will be documented in a Notice of Deficiency and approved by the Maintenance Supervisor and, or Superintendent. a. Contractor’s employees shall wear proper working attire, including uniforms, proper shoes and other PPE. Failure to comply shall result in a deduction of $100 per occurrence per day. b. Complaints shall be abated as soon as possible after notification; but in all cases within 24 hours, to the satisfaction of the Maintenance Supervisor or Superintendent. Failure to comply shall result in a deduction of $100 per occurrence per day. c. Contractor contact shall be available by telephone during regular work hours. Failure to respond back to City representative within 30 minutes of call shall result in $250 penalty per occurrence. d. Contractor shall provide a daily schedule (seven (7) day per week schedule), no later than the Thursday prior to the start of the week, of manpower assigned to work in Diamond Bar. This schedule shall serve as the minimum manpower requirement to adequately service this contract. Failure to maintain the minimum level of manpower shall result in the immediate deficiency deduction of $200 per person per day. Page 7 of 15 e. Failure by the Contractor to provide reports, schedules and other deliverables as called for in this specification (and itemized below) will result in a penalty of $200 for each occurrence being withheld from the Contractor’s current monthly invoice payment. A. Weekly “daily” work schedules. B. Monthly schedules. C. Bi-monthly schedules. D. Quarterly schedules. E. Annual schedules. f. Failure to perform scheduled work, will result in a penalty of $250 for each occurrence being withheld from the Contractor’s current monthly invoice payment. g. Failure to provide a Day porter during the specified time at the specified location, will result in a penalty of $250 for each hour of the occurrence being withheld from the Contractor’s current monthly invoice payment. K. Reports All required reports shall be submitted before any invoices will be processed and approved by the City’s Project Manager. All reports must be submitted in a format approved by the City. a. Weekly staffing report. A daily schedule (seven (7) day per week schedule) for all staff working in the City. b. Monthly task report. Shall include dates, times, staff, etc. c. Day porter report. Shall include staff name, dates and hours worked, for the month being billed. d. Bi-monthly task report. Shall include dates, times, staff, etc. e. Quarterly task report. Shall include dates, times, staff, etc. f. Annual task report. Shall include dates, times, staff, etc. Page 8 of 15 Attachment A - Specifications Cleaning and Maintenance Services & Schedule I. DAILY (City Hall/Library, Monday through Saturday) (Diamond Bar Center, Heritage Com. Center and Pantera Activity Room, 7 days per week) (Sycamore Canyon Office once (1) per month) A. Vacuum all carpeted areas to include edges, corners, under tables, under chairs and any other hard to reach areas. 1. Vacuum all area rugs, including under tables and under chairs. 2. Vacuum all entry mats. 3. Spot clean all carpeted areas and area rugs, using the most appropriate method to completely remove the spot/stain without damaging the surface. B. Sweep, wet mop and disinfect all non-carpeted floors, including edges, corners, under tables, under chairs, under mats and any other hard to reach areas. C. Clean all desks, tables and furniture, including top, base, legs and cross supports to remove dust, dirt, debris, fingerprints, smudges and markings, leaving the surface free of cleaning product residue and discoloration. 1. Clean all chairs (all materials), including seat base, back, legs and cross supports to remove dust, dirt, debris, fingerprints, smudges, and markings, leaving the surface free of cleaning product residue and discoloration. 2. Dust, vacuum and spot clean all upholstered furniture, including under cushions and cushion edges. 3. Remove dirt, dust and debris from the computer monitors, keyboards, fax machines, printers, photocopy machines and self-checkout machines using appropriate techniques and products to prevent damage. 4. Clean and disinfect telephone receivers and base units using appropriate techniques and products to prevent damage. 5. Remove dirt, dust and debris from all surfaces to a height of ten (10) feet; including but not limited to artwork (unless instructed otherwise), bookshelves (including all open spaces), bulletin boards, cubicle panels, display cases, framed pictures, fire alarms, fire extinguishers, light switch plates, magazine racks, shelves, signs, and thermostats. 6. DO NOT disturb any paperwork on top of desk or surrounding floors or tables. 7. Dust and disinfect all telephones. D. Empty and clean the interior and exterior surfaces of the trash receptacles and replace plastic liners. Page 9 of 15 E. Clean all glass and glass cases to remove dust, dirt, debris, fingerprints, smudges, tape, tape residue and markings, leaving the surface free of cleaning product residue and streaks. 1. Clean all doors (inside and out), including windows to remove dirt, marks, fingerprints, smudges, splashes and spots; includes threshold rail and frame. 2. Clean all windows to a height of ten (10) feet, including sills and frames to remove dust, dirt and debris, fingerprints, smudges, tape, tape residue and markings, leaving the surface free of cleaning product residue and streaks. 3. Clean walls to remove dirt, marks, fingerprints, smudges, splashes, tape, tape residue, etc. leaving surface free of cleaning product residue and discoloration. F. Clean, sanitize and polish water fountain basin and body to remove dust, dirt, debris, fingerprints, smudges, hard water stains and markings, leaving the surface free of cleaning product residue and discolorations. G. Restrooms 1. Clean entry doors (inside and out) to remove dirt, marks, fingerprints, smudges, splashes, and spots; includes threshold rail and frame. 2. Clean and polish entry door push plates, knobs and kick plates. 3. Clean and sanitize sinks and faucets polish chrome-finished fixtures, including the removal of hard water stains and deposits regardless of source. 4. Clean mirrors, including chrome-finished edges, to remove spots, smudges and leave streak-free, including the removal of hard water stains and deposits regardless of source. 5. Clean all exposed pipe fixtures including the removal of hard water stains and deposits regardless of source. 6. Clean and sanitize all dispensers; soap, paper towel, toilet seat cover, sanitary napkin/tampon and toilet paper. 7. Clean and sanitize all toilet seats, bowls, bases, flushing levers and pipe fixtures, including the removal of hard water stains and deposits regardless of source. 8. Clean and sanitize the exterior and interior surfaces of the baby-changing tables. 9. Clean, sanitize and polish (when necessary) all handrails. 10. Clean and sanitize urinals, flushing levers and pipe fixtures, including the removal of hard water stains and deposits regardless of source. 11. Clean stall partitions, supports, bases, doors (inside and out), latches/knobs to remove dirt, marks, fingerprints smudges, splashes, etc. 12. Clean stall partitions, supports, bases, doors (inside and out), latches/knobs to remove dirt, marks, fingerprints smudges, splashes, etc. Page 10 of 15 13. Refill all dispensers; soap, paper towel, toilet seat cover, sanitary napkin/tampon, toilet paper, baby-changing table liners. 14. Sweep, wet mop and disinfect all floors, leaving baseboards and walls free of splashes and/or marks from cleaning equipment/products. 15. Clean light fixture covers. 16. All leaking fixtures, clogged drains, stopped up or damaged basins and toilets, or urinals that cannot be repaired by the following shall be reported to the Maintenance Superintendent: (a) tightened to stop leaks; (b) unclogged by using a “plumber’s helper” or short snake. 17. If running water, broken fixtures, or plugged sewer lines cannot be normalized or isolated, the restroom is to be locked and the Maintenance Superintendent immediately notified. 18. Clean and remove dust, dirt, debris, fingerprints, smudges, markings, etc., from ceilings. H. Remove graffiti from all surfaces where found. I. Kitchen/Lunchroom area 1. Clean and sanitize the exterior surfaces of the refrigerator, stove/range, microwave, toaster, and toaster oven. 2. Clean exterior of all cupboards including knobs/handles to remove dust, dirt, debris, fingerprints, smudges, and markings, leaving the surface free of cleaning product residue and discoloration. 3. Clean and sanitize all dispensers; soap and paper towel. 4. Refill all dispensers; soap (with dish soap), paper towel. 5. Wash and sanitize all walls, splash boards, cupboard doors, stoves, dispensers, refrigerators and other appliances. 6. Clean and sanitize stoves, ovens, other appliances, sinks (all sides) and food preparation surfaces. Note that special care is to be taken in the selection of products used in the food preparation areas. J. Clean all exterior book drop containers and wall-mount deposit doors to remove dust, dirt, debris, fingerprints, smudges, tape, tape residue and markings, leaving the surface free of cleaning product residue and streaks. K. Empty and clean the exterior cigarette urns. L. Clean all exterior wall-mount mail-drop doors to remove dust, dirt, debris, fingerprints, smudges, tape, tape residue and markings, leaving the surface free of cleaning product residue and streaks. M. Clean all exterior signs and plaques to remove dust, dirt, debris, fingerprints, smudges, tape, tape residue and markings, leaving the surface free of cleaning product residue and streaks. Page 11 of 15 N. Empty and clean the exterior surfaces of the exterior trash receptacles and replace plastic liners. O. Sweep all areas to a reasonable location; collect and dispose of swept dirt, debris, etc. P. Sweep all loading docks and side/rear entrances; collect and dispose of swept dirt, debris, etc. Q. Sweep and dispose of all trash in all exterior patio/lunch areas; collect and dispose of swept dirt, debris, etc. R. Locate and dispose of all trash in the parking lot, including, but not limited to, cups, bottles, plastic/paper bags, newspapers, papers, clothing, etc. S. Locate and dispose of all trash in the loading dock, side/rear entrances, including, but not limited to, cups, bottles, plastic/paper bags, newspapers, papers, clothing, etc. II. DAY PORTER A. Day porter is required to be on site (City Hall/Library) during all Library operating hours, including holidays not observed by the City. Hours are subject to changes and can be found on the Los Angeles County Library's website https://lacountylibrary.org/. Library hours as of 2/9/24 are as follows: Monday 10 am - 8 pm Tuesday 10 am - 8 pm Wednesday 10 am - 8 pm Thursday 10 am - 8 pm Friday 10 am - 6 pm Saturday 10 am - 6 pm Sunday Closed Below is a list of Day Porter tasks to be performed at both locations, but not limited to. 1.Inspect restrooms hourly and keeping a log for each restroom (who, when, where & condition). 2. Clean restrooms a minimum of once (1) per day, or as needed. 3. Restock dispensers in restrooms and other locations a minimum of once (1) per day, or as needed. 4. Pick-up debris & trash. 5. Clean counter tops and other horizontal surfaces. 6. Inspect and empty trash receptacles as needed. 7. Remove graffiti from all surface were found. 8. Cleanup spills, debris & spot clean carpet, as needed. Page 12 of 15 9. Inspect & clean public areas as needed. 10. Inspect & clean staff areas as needed. 11. Spot cleaning carpet and upholstery as needed. 12. Unclog drains by using a “plumber’s helper” or short snake. 13. Inspect and clean kitchen/lunchroom areas a minimum of once (1) per day, or as needed. 14. Replace batteries in dispensers and flushometer sensors. 15. Spot clean all window coverings to remove any spills, stain, etc. 16. Spot clean all sidewalks, steps, walkways, stairs, loading docks, entry and patio areas, as needed. 17. And other related duties as assigned. B. Day porter is required to be on site (Diamond Bar Center) between the hours of 11am and 3pm, Monday – Friday. C. Day porter may be requested on an as-needed basis for City Special Events. III. WEEKLY A. Dust all surfaces (10 feet and ABOVE). B. Remove visible cobwebs up to 15 feet. C. Dust window blinds and shades. D. Clean all baseboards. E. Clean and sanitize handrails. F. Pressure wash all sidewalks, steps, walkways, stairs, loading docks, entry and patio areas. With a minimum 3,000psi pressure washer. 1. Note: All adjacent windows shall be left clean, dry and free of spots. 2. Note: Pressure washing locations may be adjusted as needed. Square footage would remain the same. G. Spot clean carpet and upholstery. H. Machine buff floors. I. Clean and remove dust, dirt, debris, fingerprints, smudges, markings, etc., from ceilings up to 15 feet. J. Spot clean all window coverings to remove any spills, stain, etc. IV. MONTHLY A. Dust all surfaces and remove all cobwebs, up to and including the ceiling (NO height limit). B. Sycamore Canyon Office cleaning is to include floors, staff restroom, kitchen/lunchroom, walls, windows, etc. V. BI-MONTHLY (6 TIMES PER YEAR) A. Carpet/Upholstery 1. Shampoo All carpet, area rugs and upholstery. Page 13 of 15 2. Degrease and remove chemical spills from area surrounding all photocopy machines. 3. Shampoo thoroughly (including corners and behind doors) all floors using appropriate cleaning material for various carpet types. 4. Return all furniture to its original position after the floors are cleaned; and leave baseboards and walls free of splashes and/or marks from cleaning equipment/products. 5. Hot water extraction of All carpet, in all locations. 6. Post service spotting as necessary, including all pre-treatment and extraction. B. Furniture 1. Shampoo upholstered furniture and clean wood, plastic, and vinyl chairs. 2. Shampoo and remove stains thoroughly from all upholstered furniture using appropriate cleaning materials for various upholstered types. 3. Clean thoroughly all wood, plastic, and vinyl chairs using appropriate cleaning materials. 4. Thoroughly vacuum under seat cushions. VI. QUARTERLY (4 TIMES PER YEAR) A. Floors 1. Strip and wax or seal floors. 2. Degrease and remove chemical spills from areas surrounding all photocopy machines. 3. Strip and clean thoroughly (including corners and behind doors) all floors using appropriate cleaning material for various types. 4. Wax or seal and buff thoroughly (including corners and behind doors) all floors using appropriate cleaning material for various types. 5. For floors where stripping, waxing or sealing is not indicated, a deep cleaning shall be performed. 6. Return all furniture to its original position after the floors are cleaned; and leave baseboards and walls free of splashes and/or marks from cleaning equipment/products. 7. Deep clean all tile floors, including grout. B. Windows (All Interior and Exterior) 1. Clean full length of all windows including frames and sills. 2. Clean windows using ladders, scaffolding, hydraulic lifts, or catwalks as appropriate. 3. Clean thoroughly, including the removal of hard water stains and deposits regardless of source, using appropriate cleaning materials. C. Ceiling/Wall Vents (All) 1. Clean ceiling air vents. 2. Clean wall, air or heat vents. Page 14 of 15 3. Remove all vents using ladders, scaffolding, hydraulic lifts, or catwalks as appropriate. 4. Remove and clean thoroughly all covers using appropriate cleaning materials. 5. Vacuum air vents thoroughly. D. Ceilings 1. Clean ceilings, removing all dirt, dust, debris, etc. E. Light Fixtures 1. Clean light fixtures, removing all dirt, dust, debris, etc. F. Mecho Shades & Window Coverings 1. Clean Mecho shades & window coverings 2. Dry dust Mecho shades & window coverings using appropriate equipment. 3. Do not remove Mecho shades & window coverings. 4. Spot clean all window coverings to remove any spills, stain, etc. VII. ANNUALLY A. Partition Walls (Diamond Bar Center) 1. Hot water extraction. 2. Shampoo thoroughly. Page 15 of 15 Attachment B - Bid Sheet Diamond Bar Center Monthly Cost City Hall / Library Monthly Cost Heritage Com. Center Monthly Cost Pantera Activity Room Monthly Cost Sycamore Office Monthly Cost Day Porter City Hall/Library Monthly Cost Day Porter Diamond Bar Center Monthly Cost Day Porter As-needed Hourly Rate As-needed Hot Water Extraction Per Square Foot Cost $1,805.34 $1,143.38 $125.29 $2,233.6 $16 ¢ $5,776.19 $25.00 8 $6,499.25 $4,722.25 ש CLIENT REFERENCES 1) list of former clients and representative projects undertaken in the last five (5) years Client Reference No. 1 Prime Consultant:տ -FXJT)VHIFT Sub: տ Referenced Project:+BOJUPSJBM4FSWJDF Seasonal Cost:Date: Referenced Agency/Firm:OE%JTUSJDU"HSJDVMUVSBM"TTPDJBUJPO %JTUSJDU %FM.BS'BJSHSPVOET Point of Contact: Name:-FXJT)VHIFT Title:%JSFDUPSPG'BDJMJUJFT Address :+JNNZ%VSBOUF#MWE%FM.BS $" Phone: Email:MIVHIFT!TEGBJS!DPN Brief Summary: (Adherence to Schedule & Budget) Brief Summary: (Work Performed) %BJMZ+BOJUPSJBMDMFBOJOHEVSJOH4BO%JFHP$PVOUZ'BJS0WFSOJHIU DMFBOVQNPSOJOHBOEFWFOJOH KBOJUPSJBMTUBGf. a 24/7 janitorial service  06/11/23-07-11/23 a total of 40 wokers 8 hours each for the san diego county fair. the total janitorial Activity Center 1,000,000.00 33 [CONTINUED ON FOLLOWING PAGE] Activity Center 19,800 sq. ft. Arena 14,024 sq. ft. Backside Housing Restrooms 165 toilets & urinals, 103 Showers, 86 sinks 137,690 sq.ftBing Crosby Hall 40, 828 sq. ft. Crosby Hall 31,900 sq. ft.Exhibit Hall 55,200 sq. ft. Grandstands 530,570 sq. ft. Expo Center 40,828 sq. ft. Mission Tower 19,775 sq. ft. O'Brien Hall 68,680 sq. ft. Wyland Center 40,705 sq. ft. Client References Page 2 Client Reference No. 2 Prime Consultant: տ *TSBFM7BTRVF[ Sub: տ Referenced Project: +BOJUPSJBM4FSWJDF Cost: Date: Referenced Agency/Firm: )JMUPO6OJWFSTBM Point of Contact: Name: *TSBFM7BTRVF[ Title: Hotel.BOBHFS Address :)JMUPO-PT"OHFMFT6OJWFSTBM$JUZ)JMUPO8PSMEXJEF *OD Phone:  Email: JWBTRVF[!IJMUPOVOJWFSTBMDPN Brief Summary: (Adherence to Schedule & Budget) Brief Summary: (Work Performed) [CONTINUED ON FOLLOWING PAGE] %BJMZPWFSOJHIUKBOJUPSJBMDMFBOJOHGPSDPNNPOBSFBTCBDLPGUIFIPVTF FNQMPZFFPGGJDFTBOECSFBLSPPNTSFTUSPPNFUD restaurant staff (cookers) housekeeper staff(room attendants)Landry room ,houseman staff.  04/15/2021-current A total of 20,384 yaerly hours. Bulding is1,000,000 sq.ft 34Z&C SERVICES INC. Client References Page 3 Client Reference No. 3 Prime Consultant: տ 1FOOFMPQF8SJHIU Sub: տ Referenced Project: +BOJUPSJBM4FSWJDF yearly Cost: Date: Referenced Agency/Firm: )PUFM'FSB B%PVCMF5SFFCZ)JMUPO Point of Contact: Name: 1FOOFMPQF8SJHIU Title: "TTJTUBOU(FOFSBM.BOBHFS Address :5IF$JUZ%SJWF0SBOHF $BMJGPSOJB Phone:     Email: frankiepwright@gmail.com Brief Summary: (Adherence to Schedule & Budget) Brief Summary: (Work Performed) [END OF DOCUMENT] 727,400 02/19/2 current %BJMZPWFSOJHIUKBOJUPSJBMDMFBOJOHGPSDPNNPOBSFBTCBDLPGUIFIPVTF FNQMPZFFPGGJDFTBOECSFBLSPPNTSFTUSPPNFUD restaurant staff (cookers) housekeeper staff(room attendants)Landry room ,houseman staff. A total of 20,343 yearly hours.building is 1,009,000 sq.ft 35Z&C SERVICES INC. Form W-9 (Rev. October 2018) Department of the Treasury Internal Revenue Service Request for Taxpayer Identification Number and Certification ▶Go to www.irs.gov/FormW9 for instructions and the latest information. Give Form to the requester. Do not send to the IRS.Print or type. See Specific Instructions on page 3.2 Business name/disregarded entity name, if different from above 3 Check appropriate box for federal tax classification of the person whose name is entered on line 1. Check only one of the following seven boxes. Individual/sole proprietor or single-member LLC C Corporation S Corporation Partnership Trust/estate Limited liability company. Enter the tax classification (C=C corporation, S=S corporation, P=Partnership) ▶ Note: Check the appropriate box in the line above for the tax classification of the single-member owner. Do not check LLC if the LLC is classified as a single-member LLC that is disregarded from the owner unless the owner of the LLC is another LLC that is not disregarded from the owner for U.S. federal tax purposes. Otherwise, a single-member LLC that is disregarded from the owner should check the appropriate box for the tax classification of its owner. Other (see instructions) ▶ 4 Exemptions (codes apply only to certain entities, not individuals; see instructions on page 3): Exempt payee code (if any) Exemption from FATCA reporting code (if any) (Applies to accounts maintained outside the U.S.) 5 Address (number, street, and apt. or suite no.) See instructions. 6 City, state, and ZIP code Requester’s name and address (optional) 7 List account number(s) here (optional) Part I Taxpayer Identification Number (TIN) Enter your TIN in the appropriate box. The TIN provided must match the name given on line 1 to avoid backup withholding. For individuals, this is generally your social security number (SSN). However, for a resident alien, sole proprietor, or disregarded entity, see the instructions for Part I, later. For other entities, it is your employer identification number (EIN). If you do not have a number, see How to get a TIN, later. Note: If the account is in more than one name, see the instructions for line 1. Also see What Name and Number To Give the Requester for guidelines on whose number to enter. Social security number – – or Employer identification number – Part II Certification Under penalties of perjury, I certify that: 1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me); and 2. I am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am no longer subject to backup withholding; and 3. I am a U.S. citizen or other U.S. person (defined below); and 4. The FATCA code(s) entered on this form (if any) indicating that I am exempt from FATCA reporting is correct. Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax return. For real estate transactions, item 2 does not apply. For mortgage interest paid, acquisition or abandonment of secured property, cancellation of debt, contributions to an individual retirement arrangement (IRA), and generally, payments other than interest and dividends, you are not required to sign the certification, but you must provide your correct TIN. See the instructions for Part II, later. Sign Here Signature of U.S. person ▶Date ▶ General Instructions Section references are to the Internal Revenue Code unless otherwise noted. Future developments. For the latest information about developments related to Form W-9 and its instructions, such as legislation enacted after they were published, go to www.irs.gov/FormW9. Purpose of Form An individual or entity (Form W-9 requester) who is required to file an information return with the IRS must obtain your correct taxpayer identification number (TIN) which may be your social security number (SSN), individual taxpayer identification number (ITIN), adoption taxpayer identification number (ATIN), or employer identification number (EIN), to report on an information return the amount paid to you, or other amount reportable on an information return. Examples of information returns include, but are not limited to, the following. • Form 1099-INT (interest earned or paid) • Form 1099-DIV (dividends, including those from stocks or mutual funds) • Form 1099-MISC (various types of income, prizes, awards, or gross proceeds) • Form 1099-B (stock or mutual fund sales and certain other transactions by brokers) • Form 1099-S (proceeds from real estate transactions) • Form 1099-K (merchant card and third party network transactions) • Form 1098 (home mortgage interest), 1098-E (student loan interest), 1098-T (tuition) • Form 1099-C (canceled debt) • Form 1099-A (acquisition or abandonment of secured property) Use Form W-9 only if you are a U.S. person (including a resident alien), to provide your correct TIN. If you do not return Form W-9 to the requester with a TIN, you might be subject to backup withholding. See What is backup withholding, later. Cat. No. 10231X Form W-9 (Rev. 10-2018) 1 Name (as shown on your income tax return). Name is required on this line; do not leave this line blank. Z&C Services Inc. 8 7 4 3 7 8 5 2 2 Verified by PDFFiller 2/1/2024 Po Box 18032 Irvine California 92626 Z&C SERVICES INC. ACORD® CERTIFICATE OF LIABILITY INSURANCE I DA TE (MM/DD/YYYY) � 10/06/2023 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PR ODUCER CONTACT NAME: BIBERK rit)gN:o Extl: 844-472-0967 I FAX 203-654-3613P.O. Box 113247 fA/C Nol: E-MAIL customerservice@biBERK.com Stamford, CT 06911 ADDRESS: INSURER(S) AFFORDING COVERAGE NAIC# INSURER A: Berkshire Hathaway Direct Insurance Company 10391 INSURER B: Berkshire Hathaway Direct Insurance Compan 20052 INSURER C: INSURER D: INSURED Z&C SERVICES INC PO BOX 18032 Irvine, CA 92623 INSURER E: INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR A B C TYPE OF INSURANCE X COMMERCIAL GENERAL LIABILITY � D CLAIMS-MADE [8J OCCUR � GEN'L AGGREGATE LIMIT APPLIES PER: □ PRO-POLICY JECT OTHER: AUTOMOBILE LIABILITY � ANY AUTO � - DLoc OWNED SCHEDULED AUTOS ONLY AUTOS � HIRED NON-OWNED AUTOS ONLY AUTOS ONLY - UMBRELLA LIAB H OCCUR EXCESS LIAB CLAIMS-MADE DED I I RETENTION$ WORKERS COMPENSATION AND EMPLOYERS' LIABILITY Y/N ANYPROPRIETOR/PARTNER/EXECUTIVE OFFICER/MEMBER EXCLUDED? (Mandatory in NH) If yes, describe under DESCRIPTION OF OPERATIONS below Professional Liability (Errors & Omissions): Claims-Made ADDL SUBR INSD WVD N/A POLICY EFF POLICY EXP POLICY NUMBER fMM/DD/YYYYl fMM/DD/YYYYl LIMITS EACH OCCURRENCE $ 1,000,000 DAMAGE TO RENTED PREMISES (Ea occurrence) $ N9BP726012 08/09/2023 08/09/2024 MED EXP (Any one person) $ PERSONAL & ADV INJURY $ 1,000,000GENERAL AGGREGATE $ 2,000,000 PRODUCTS -COMP/OP AGG $ 2,000,000 $ COMBINED SINGLE LIMIT $ 1,000,000 (Ea accident) BODILY INJURY (Per person) $ 0014780-01-CA 1)8/09/2023 08/09/2024 BODILY INJURY (Per accident) $ PROPERTY DAMAGE fPer accidentl $ $ EACH OCCURRENCE $ AGGREGATE $ $ I PER I X STATUTE I OTH-ER E.L. EACH ACCIDENT $ 1,000,000 N9WC726050 08/09/2023 08/09/2024 E.L. DISEASE -EA EMPLOYEE $ 1,000,000E.L. DISEASE -POLICY LIMIT $ 1,000,000 Per Occurrence/ Aggregate DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE tfe,LL &+ l>-------- © 1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD □ □ � D 5,000 50,000 N9PL370204 02/11/2023 02/11/2024 $ 1,000,000 Berkshire Hathaway Direct Insurance Company National Liability & Fire Insurance Company 20052 20052