HomeMy WebLinkAboutDiamoond Bar Proposal 2024JANITORIAL MAINTENANCE PROPOSAL
W-17
City of Diamond Bar
21810 Copley Drive
Diamond Bar, California 91765
Submitted by:
GUARANTEED JANITORIAL SERVICE, INC.
13039 Eleventh Street
Chino, California 91710
(909) 465-5542
(909) 465-5545 Fax
Gjsmortiz42@verizorl.net
Ms. Martha Ortiz - Project Manager
March 26, 2024
Guaranteed Janitorial eServiee. Inc.
March 26, 2024
Purchasing
CITY OF DIAMOND BAR
Purchasing Division
2181 a Copley Drive
Diamond Bar, California 91765
Re: Custodial Maintenance Services
Dear Mr. Jason Williams,
This letter is to introduce you to GUARANTEED JANITORIAL SERVICES, INC.
We have always been tremendously proud of the highly qualified men and women who represent
our company.
Our company is equipped to expertly handle all your maintenance needs, window washing and
floor care, day porter, sanitizing & disinfection services.
We can save you time and money with our dependable service and reasonable rates. We are
committed to doing what it takes to provide a helpful and friendly service that is designed to
meet your janitorial needs.
Guaranteed Janitorial Services, Inc. is insured and bonded for your protection. Honesty,
reliability, and customer satisfaction are the key notes of our business.
We appreciate the opportunity to participate in RFP JANITORIAL / CLEANING SERVICES —
CITY OF DIAMOND BAR, we hope to hear back from you soon!
Sincerely,
t� ISSA
l r fra�as7ial Re�6iore
STATE OF GALIPOR NIA
Martha Ortiz - Project Manager
13039 t1th eRreet 0 Chino, CA 91710 * (909) 465-5542 9 F .X. (909) 465-5545
-- -- Gulrnntc-cd. Janitonal (a rvice. Inc -
Guaranteed Janitorial Service, Inc. is a Professional Janitorial Service based in the City of Chino, CA. Guaranteed
was founded by Elias & Mary Ochoa in 1977. Veteran of the Vietnam War, Elias built Guaranteed Janitorial
Service, Inc. on the principles of Honesty, Reliability, and Customer Satisfaction as the key notes.
1. SERVICE
Guaranteed Janitorial Service, Inc. provides the following:
• Commercial Cleaning Service
• Power Washing
• Tile Care
• Carpet Care
• Window Care
• Paper Products Supplier & Delivery Service
• Day Porter Service
• High Dusting
• Event Set -Up
• Upholstery Care
2. MARKET
Our target customers include Local Businesses and Governmental Agencies, Guaranteed Janitorial Service, Inc. has
shown impressive growth over the years. Based on these figures, Guaranteed Janitorial Service, Inc. projects that it
will be able to continue with steady growth in the coming years.
3. MANAGEMENT
Martha Ortiz, Project Superintendent of Guaranteed Janitorial Service, Inc., is tailor-made for this opportunity
because of her expertise in the commercial cleaning field. As a veteran of the industry, Martha has over 33 years'
experience. Other members of the management team include:
Jazmin Alvarez -Over 15 years experience
Monique Ochoa-Over 10 years experience
Ralph Santana -Over I0 years experience
4. PROPOSAL OBJECTIVES
Given the opportunity to work for The CITY OF DIAMOND BAR, we will strive to exceed your expectations of a
clean environment, maintaining our high standards of professionalism and expertise. We will work closely with The
CITY OF DIAMOND BAR Representatives to create a custom plan of action to assure all of your needs of being
met.
Thank you for your consideration.
Martha Ortiz -
Project Manager
Guaranteed Janitorial Service
Gismortiz42@verizon.net
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'`Aa= Honesty, Reliability & Customer Satisfaction
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Identification of Proposer:
Company Legal Name: Guaranteed Janitorial Service Inc.
Business Address: 13039 11"' St. Chino Ca 91710
Telephone Number: 909-465-5542 Facsimile: 909-465-5545
Email Address: gjsmortiz42@—yerizon.net
Length of time firm has been in business: 47 years Length of time at current location: 29 years
Regular business hours: Monday —Friday, 8:00 am- 5:00 pm
Regular holidays and hours when business is closed: National Holidays
Contact person in reference to this solicitation: Martha Ortiz
Telephone Number: 909-465-5542 Facsimile: 909-465-5545
Email Address: gjsmortiz42kverizon.nct
California Business License Number: 15428 (City of Chino Business License Numbers
Corporation? Yes,
Contact Person for accounts payable: Monique Ochoa
Telephone Number: 909-465-5542 Facsimile: 909-465-5545
Email Address: gis.mjochoa&verizon.net
Name of Service Manager: Martha Ortiz
Telephone Number: 909-465-5542 Facsimile: 909-465-5545
Email Address: gismortiz42kyerizon.net
In the event of an emergency or declared disaster, the following information is required:
Name of contact during non -business hours: On Call Office Staff
Telephone Number: 909-465-5542 Facsimile: 909-465-5545
Email Address: gjsmortiz42@_verizon.net
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Honesty, Reliability & Customer Satisfaction
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Staffing Resources:
a. Firm Staffing and Key Personnel
(i) The minimum number of proposed staff to be assigned to perform the services for The CITY OF DIAMOND
BAR facilities is 15. This includes two on -site day porters. Guaranteed Janitorial Service, Inc. takes great pride in
the selection of loyal high -quality personnel. The following are the steps we will take to ensure a reliable team for
your facility:
Interviews
• Reference Checks
• Drug tests
+ Review of Work Related Experience
• Background Checks / Live Scan Fingerprints
• Assure employee has reliable transportation and ability to can out scope of work
• Verification of previous employment
Assure potential employee is able to speak and comprehend the English language.
• Assure potential employee will be able to maintain a positive rapport with all
surrounding personnel.
We are committed and prepared to expertly handle your facilities maintenance needs. We have always been
tremendously proud of the highly qualified men and women who represent our company. Below is a description of
the work experience & qualifications of our proposed staffing for The CITY OF DIAMOND BAR.
1. Employee Name: Saara Allala
Position: Janitor
Years' Experience: 10+
Years with Guaranteed Janitorial:10+
Wages to be paid: $22.00 +
Minimum Qualifications: Substantial experience in the maintenance field. Ability to
recognize direction and follow instructions. Ability to work independently.
2. Employee Name: Adilene Arredondo
Position: Janitor
Years' Experience: 4+
Years with Guaranteed Janitorial:4+
Wages to be paid: $19.00 -+
Minimum Qualifications: Substantial experience in the maintenance field. Ability to
recognize direction and follow instructions. Ability to work independently. Department
of Justice Clearance.
3. Employee Name: Rosa Avalos
Position: Janitor
Years' Experience: 2-+
Years with Guaranteed Janitorial: 2+
Wages to be paid: $18.00 +
Minimum Qualifications: Substantial experience in the maintenance field. Ability to
recognize direction and follow instructions. Ability to work independently. Department
of Justice Clearance.
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t. „,;,,;� Honesty, Reliability & Customer Satisfaction
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4. Employee Name: Yani Avila
Position: On Site Supervisor, Carpet Technician Supervisor
Years' Experience: 3+
Years with Guaranteed Janitorial: 3+
Wages to be paid: $21.00 +
Minimum Qualifications: Substantial experience in the maintenance field. Able to take
instructions and direction from a manager and follow up with custodial staff. Department
of Justice Clearance.
5. Employee Name: Irma Castaneda
Position: Janitor
Years' Experience: 6+
Years with Guaranteed Janitorial: 6+
Wages to be paid: $18.75 +
Minimum Qualifications: Substantial experience in the maintenance field. Ability to
recognize direction and follow instructions. Ability to work independently. Department
of Justice Clearance.
6. Employee Name: Juan Cortez
Position: Floor Crew Supervisor
Years' Experience: 10+
Years with Guaranteed Janitorial: 10+
Wages to be paid: $26.00 +
Minimum Qualifications: Substantial experience in the maintenance field. Ability to
perform Carpet/Tile Care, perform as Lead Crew Supervisor. Department of Justice
Clearance.
7. Employee Name: Rosalinda Cruz
Position: Janitor
Years' Experience: 7+
Years with Guaranteed Janitorial: 7+
Wages to be paid: $17.00 +
Minimum Qualifications: Substantial experience in the maintenance field. Ability to
recognize direction and follow instructions. Ability to work independently.
8. Employee Name: Gregoria Dominguez
Position: Janitor
Years' Experience: 10+
Years with Guaranteed Janitorial: 10+
Wages to be paid: $20.00 +
Minimum Qualifications: Substantial experience in the maintenance field. Ability to
recognize direction and follow instructions. Ability to work independently.
9.Employee Name: Shawn Jimenez
Position: Janitor, Day Porter
Years' Experience: 4+
Years with Guaranteed Janitorial: 4+
Wages to be paid: $20.00 +
Minimum Qualifications: Substantial experience in the maintenance field. Ability to
recognize direction and follow instructions. Ability to work independently. Department
of Justice Clearance.
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< ' xf Honesty, Reliability & Customer Satisfaction
Project Organization (Section Q
GUARANTEED JANITORIAL SERVICE, INC.. T E A M O R G A N I Z AT 16 N
PROJECT MANAGER
DIRECTOR OF OPERATIONS
SCHEDULE COORDINATOR
JAZMIN ALVAREZ
MARTHA E ORTIZ
JAZMIN ALVAREZ
I
1
I
1
1
SENIOR NIGI3TTIME
DAY SERVICE
COMMUNICATIONS
CARPETCARE
HARKFLOORCARE
AREAMANAGER
MANAGER
MANAGER
SUPERVISORS
SUPERVISORS
RALPH SANTANA
MONIQUE OCHOA
JAZMIN ALVAREZ
ERIC ORTIZ
ERIC ORTIZ
i
AREA MANAGER5
I
DAYPORTERS
!
CARPET CARE
HARD FLOOR CARE
NAYELLI GONZALEZ
2
TECHNICIANS
TECHNICIANS
4
BUILDING
SUPERVISORS
a
t
NIGHT CUSTODIANS
S
Above is the GUARANTEED JANITORIAL SERVICE, INC. management team defined so you can see the lines
of supervision that will be at work for THE CITY OF DIAMOND BAR. GJS,INC. has the capacity to provide
additional personnel as needed.
PROJECT SUPERINTENDENT
Jazmin Alvarez will be the day-to-day point of contact for THE CITY OF DIAMOND BAR and responsible for
inspecting the sites to confirm cleaning tasks and frequencies are performed according to the determined scope of
work and to correct any deficiencies that result from the quality inspection process to ensure cleaning standards are
being met.
NIGHT AREA MANAGER (ON -SITE SUPERVISORS)
Our Area Managers are charged with supervising the GJS night teams and will frequently inspect the THE CITY OF
DIAMOND BAR location with our onsite leads to ensure quality and that all requested follow-up items are
completed.
SPECIAL EVENT, TEMPORARY, AND EMERGENCY SERVICES
During times of employee illnesses and when extra staffing is needed, GJS,INC. is prepared to provide THE CITY
OF DIAMOND BAR additional staffing without having to reassign or pull from the building's regular team. In
times of worker shortages, creative staffing solutions are needed to maintain exceptional service levels. Utilizing our
resources and floating staff pools, this specialized resource allows us to respond to urgent situations and other tasks
as needed.
Our dedicated pool of "floater" employees work for GJS,INC. during day and evening hours —and are available on -
demand as needed if scheduled staffing issues arise. Trained, motivated employees and at -the -ready, these team
members tackle assigned jobs wherever they are needed. Each Area Manager has a specific source of floater
employees they can call upon to provide additional staffing. This allows us to respond to urgent situations and other
tasks as needed.
*Please note number of Day Porters, Night Staff, and Supervisors are estimates. If awarded, these numbers may
change to ensure we are being effective for THE CITY OF DIAMOND BAR.
{'"° Honesty, Reliability & Customer Satisfaction
'�RSI➢iL.W .._ .
The three (3) persons that will be principally responsible for working with the City are listed below:
Company Representative Name: Martha E. Ortiz
Position. General Manager
Years' Experience: 30+
Years with Guaranteed Janitorial: 30+
Key Role: Obtains profit contribution by managing staff;
establishing and accomplishing business objectives.
Responsibilities: Increases management's effectiveness by
recruiting, selecting, orienting, training, coaching, counseling, and
disciplining managers; communicating values, strategies, and
objectives; assigning accountabilities; planning, monitoring, and
appraising job results; developing incentives; developing a climate
for offering information and opinions; providing educational
opportunities. Develops strategic plan by studying technological
and financial opportunities, recommending objectives.
Company Representative Name: Jazmin Alvarez
Position: PROJECT SUPERINTENDENT
Years' Experience: 13+
Years with Guaranteed Janitorial: 13+
Key Role: Works closely with General Manager to assist in
managing staff; establishing and accomplishing business
objectives.
Responsibilities: Contributes to management's effectiveness by
assisting in recruiting, selecting, orienting, training, coaching,
counseling, and disciplining managers; communicating values,
strategies, and objectives; assigning accountabilities; planning,
monitoring, and appraising job results. Coordinates daily work
schedules for janitorial staff and crew. Supports company image by
collaborating with customers, government, community
organizations, and employees; enforcing ethical business practices.
Maintains quality service by making contact with customers and
employees. Contributes to team effort by accomplishing related
results as needed.
Company Representative: Ralph Santana
Position: Lead On Site Supervisor
Years' Experience: 10+
Years with Guaranteed Janitorial: 10+
Key Role: Works closely with custodial staff to provide leadership
and guidance support.
Responsibilities: Contributes to team effort by personally
following up with custodial staff on site to perform quality control
inspections nightly and correct any deficiencies. Utilizes extensive
industry knowledge to guide team on proper and efficient methods
of maintaining facilities in the best possible condition.
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Experience and Technical Competence:
a. Experience
(i) Guaranteed Janitorial currently holds various local Government contracts such as The Etiwanda
School District, City of Corona, City of Chino Hills, City of Brea, and City of Perris. Our
experience shows great range of expertise in not only custodial services, but also in carpet
and floor care, upholstery and drapery care, day porting, high dusting power washing, and
special set ups. We are responsible for servicing over 2.5 million sq. feet of commercial
facilities. This square footage includes classrooms, offices, park restrooms, police departments,
fire departments, public use facilities and gymnasiums. At Guaranteed we focus on strong
management and leadership in everything we do. Consistent training and motivation is an
integral part of our daily operations. In order to achieve our goals of clean facilities we place a
high importance on employee retention with training, inspections, and yearly reviews. Our
long terra partnerships have been instrumental to our success. Guaranteed Janitorial has
extensive experience in the building maintenance field. The following three reasons are what
make us a top candidate for The City of Diamond Bar.
Our Performance History:
Guaranteed Janitorial Service, Inc. is a quality oriented company with a passion for
maintaining a safe and clean work environment for our customers. Our list of
references speaks for our commitment to establishing long term partnerships. We have
been servicing local customers dating back to 1984.
Location:
Guaranteed Janitorial Service, Inc. has its headquarters located in the City of Chino, Ca.
Our close proximity gives us an advantage over our competitors to better serve you
as our customer as it will guarantee face-to-face interaction between our management
staff and City of Diamond Bar. We sincerely believe strong communication is key
to a successful working relationship. We guarantee response to any inquiry or request
within one hour of receipt to our office. We are available to serve you 24
hours/ 7days a week.
00 Please note, Guaranteed Janitorial Services, Inc. has not allowed any one of the following to ever
occur:
(a) Failure to enter into a contract or maintenance services agreement once selected.
(b) Withdrawal of a proposal as a result of an error.
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T�5�5AAY191x1 Honesty, Reliability & Customer Satisfaction
(c) Termination or failure to complete a contract.
(d) Debarment by any municipal, county, state, federal or local agency.
(e) involvement in litigation, arbitration or mediation. Conviction of the firm or its principals for
violating a state or federal antitrust law by bid or proposal rigging, collusion, or restrictive
competition between bidders or proposers, or conviction of violating any other federal or state
law related to bidding or professional services performance. Knowing concealment of any
deficiency in the performance of a prior contract.
(i) Falsification of information or submission of deceptive or fraudulent statements in connection
with a contract.
(g) Willful disregard for applicable rules, laws or regulations.
c. Technical Competence
(i) Guaranteed Janitorial Service, Inc. utilizes QuickBooks accounting software to provide record
keeping, expense reports, customer, vendor & employee information, etc. Additional software
utilized by our offices: Microsoft Outlook, Excel, Power point, Adobe, etc.
(ii) Guaranteed Janitorial Staff is prepared to utilize the experience of our strong managerial
staffs experience, qualifications, and skills to achieve our objectives outlined in this RFP.
Proposed Methods to Accomplish the Work:
a. Implementation Plan
Guaranteed Janitorial Service, Inc. is equipped and prepared to perform all tasks and frequencies
set forth in the custodial specifications. Should we be awarded the custodial services contract, we
will immediately meet with City of Diamond Bar representative to review our dates of action and
additional items that were not already discussed during the process of this RFP. All work is to be
scheduled and carried out as efficiently and quickly as possible. Our staff has been cleared by the
Department of Justice. Immediately upon notice of award, Guaranteed Janitorial will provide list
of dates for delivery of equipment, site visits with our staff to be assigned, and meetings with
facility managers to get acquainted with facility schedules and dates of quarterly work to be
performed. In addition, an employee list and schedule will be provided to City of Diamond Bar. At
the commencement of the new contract, we will schedule all carpet and tile. All work completed
will be personally followed up on by a Guaranteed Janitorial Service, Inc. representative. Please
see attached Daily Service Log, this serves as an example of the log that will be kept at each
facility and completed daily by our staff.
Standard Services and Work Plan
Work Plan
Guaranteed Janitorial will create a custom work plan that thoroughly encompasses all the
requirements listed in the contract specifications. In the initial phase of our contract with The City
of Diamond Bar, we will work closely with The City of Diamond Bar to seamlessly transition our
company into the City's Facilities. We understand that each facilities' needs are unique to one
another and we have the knowledge and experience to efficiently service in the highest of
standards. We guarantee professional on -site management and additional management support
from our office located in close proximity to the City's facilities. We guarantee all tasks and
frequencies set forth in this RFP will be satisfactorily adhered to within the hours specified in the
contract. Furthermore, we confirm all supplies, equipment and paper products will be provided by
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<''� Honesty, Reliability & Customer Satisfaction
Guaranteed Janitorial Services, Inc. We guarantee that the supervisor on site will have constant
unobstructed forms of communication at all times. Our main office is available for assistance 24
hours, 7 days a week & prepared to respond to any emergency or request within one hour. Please
see Quality Control Plan for specific methods of complying with all tasks and frequencies.
Work Plan Implementation
Guaranteed Janitorial Service, Inc. has vast experience in successfully managing the
implementation of a large contract with a new customer. We strive to operate in the least
disruptive manner especially in the startup stages of our new partnership.
Ensuring Success
Guaranteed Janitorial will provide the following reports and documentation to the city to ensure
satisfactory completion of all work:
• Quarterly Carpet/Floor Care Schedule
• Daily Cleaning Log
• Invoices
• Quality Control Report
Methodology
In order to assure a seamless transition, we will:
• Supervisor will be checking in with employees daily for as long as necessary
• Provide part time floater for sick employees
• Periodic duties will be listed and kept track of in chronological order. Dates when project
work is scheduled on a calendar so they may be spotted at a glance and copies of such
calendars will be provided to employees. We will conduct an orientation and
walkthrough with our custodians to thoroughly review all aspects of the work to be done.
• All employees will be provided with back support belts, MSDS sheets and proper training
of using cleaning chemicals.
• Hours of service will be as required in RFP.
Customer Service Policy
During interactions with our staff, customers can expect to:
• Be acknowledged appropriately
• Be treated courteously and respectfully
• Be valued for their input
• Receive prompt and timely service
• Receive knowledgeable service and professionalism from all staff
• Have their privacy and confidentiality respected
• Have responsive, community -oriented service
• Guaranteed Janitorial Service, Inc. is in business to provide thorough and consistent
facility maintenance services to our customers, along with numerous related services. We
are dedicated to making every customer experience with us a positive one and earning
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Honesty, Reliability & Customer Satisfaction
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your continued business. We work very hard to make your entire experience with us a
seamless one.
• This Customer Service Plan addresses a number of the service goals we have defined for
Ourselves. Every customer is important to Guaranteed Janitorial Service, Inc. and we are
dedicated to providing you the best possible service.
Principles
• This Customer Service Plan is based on extensive experience and feedback received from
our customers. It defines our customer service standards and processes for building and
maintaining high quality services to meet those standards. The following principles drove
the process for developing the plan:
• Communication Is Key. Developing and maintaining open lines of communication with
our customers will allow us to perform our service goals better. By continuously working
to develop more effective ways to direct information to our customers and staff we
strengthen our ability to provide the best service possible. By providing clearer paths to
receive information, we will better address customer needs and concerns.
• Understanding our Customer's Needs is Essential. In order to satisfactorily perform all
requirements set forth by our customers, we will perform extensive study of all materials
provided. Should clarification be necessary at any time, we will utilize our optimum
communication skills to assure a common understanding is achieved.
Standards
• Customer Interaction. Our customers are entitled and shall receive fair, courteous and
professional treatment, information that is accurate and current, timely responses to
requests, and reasonable access to appropriate staff.
• Fair Rates. It has been our policy to operate as efficiently as possible and to introduce as
many labor saving devices available in order to afford you the best possible service for
the lowest rate. We are not in the habit of increasing our customers unless it is absolutely
necessary. Please be assured that we will provide you with the most reliable service at the
most reasonable fee.
• Customer Notification of Known Delays and Cancellations. When unforeseen problems
occur and the delivery of our cervices are delayed or cancelled, we will. make every effort
to notify our customers in a timely and accurate manner with the best available
information.
• De-escalation Processes. Although we are successful in this effort most of the time, if at
any time things do not go as smoothly as we, and you, expect. When customer service
concerns arise, we try to resolve them at the first point of contact. As a result, we have
devoted resources to the front line and rely on our personnel to solve most problems
during daily activity. Any concern brought to the attention of our staff will be personally
read and a response will be sent to the customer immediately via email or phone tail.
Customer Relations can be reached at: 909-465-5542 or gismortiz42@verizon.net. We
are committed to correct any deficiency within I hour.
Communication/Reports
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( �' � Honesty, Reliability & Customer Satisfaction
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Our Goal is to provide you with the best service to achieve your complete satisfaction. In
order to ensure our quality standards are upheld, GUARANTEED JANITORIAL
SERVICE, INC. implements the following practices:
• Professionally engineer and schedule all work to be accomplished
• Regular Performance reviews for our employees to ensure continuous motivation as well
as instill "pride and craft."
• Weekly site visitation & thorough cleaning inspection by a representative of
GUARANTEED JANITORIAL SERVICE, INC.
• Frequent contact with your contract administrator, to assure all maintenance needs are
being met.
• Supervisor will be available on site during each night shift.
• On call emergency service will be available 24 hoursl 7 days a week/365 days a year.
• Documentation of site visitations, inspections, reports, and all other forms regarding
quality control will be housed at our office and readily available for your review at you
request.
Emergencies shall be personally handled by the supervisor on duty within the hour as they occur.
Monitoring Contract Performance
QA Process
Nightly
Weekly
Monthly
Custodial
Responsible for completing a
Staff
Work Satisfactory Checklist
after each service.
Shift
Determine completion of each
Supervisor
duty; assure satisfactory level
has been achieved.
QA
Make contact with shift supervisors to Assure
Supervisor
QA policies are being adhered to consistently.
Conduct cleaning inspections.
Contract
Make contact with contract administrator to
Review of QA
Manager
Assure QA policies are being adhered to
documentation.
consistently. Conduct facility walkthzough.
To effectively manage the contract, we will establish controls and regularly monitor performance to ensure all work
is completed within the requirements of the contract.
Our contract manager will exercise control of quality through a series of progress reports, site visitations, and
meetings. Meetings will be arranged at a reasonable frequency with the Contract Administrator. At the
commencement of the contract, our contract manager will visit on a daily basis and after the first weeks perhaps on a
weekly basis, then monthly basis, depending upon the complexity of the work to be accomplished. This will ensure
positive results in achieving your complete satisfaction.
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� n'� , Honesty, Reliability & Customer Satisfaction
Our contract manager will review the progress of all work done to determine if all needs specified within the
custodial contract are being satisfied. Problem areas are to be acted upon promptly and corrective action taken. Any
emergency situation will be handled by our on -site supervisors on the hour as they occur.
In order to assure all tasks and frequencies are being followed we will create custom log sheets for each building we
will be servicing at your site. We will have one log for the daily tasks specified in the contract and another for all
floor work scheduled. Utilizing these log sheets will assure all task are being completed in accordance with the
contract specifications. Adequate documentation of monitoring activities will be maintained by our contract
manager and will be readily available for review upon your request. Contract files will include copies of emails,
letters, meeting notes, and documentation of phone conversations as evidence that conscientious monitoring is
occurring throughout the duration of the contract.
Correcting Deficiencies in Contract Performance
Specific deficiencies and safety violations will be documented on an inspection form at the time it is observed. It
will be signed by the inspector and the custodian. The date and time agreed upon for re -inspection will be indicated
on the form. A copy of this form will be given to the custodian, and the other copy will be retained by the inspector
as a reminder of follow-up inspection. Once deficiencies have been satisfactorily corrected, the inspector will note
such on the form and attach it to the QA report. Follow through will be our key note of our deficiency correction
process. All documentation will be available upon request by your contract administrator.
CITY OF DIAMOND BAR
Quarterly CarpeMoor Care Schedule
July 2024 — July 2025
Area
Service
Date
Hall/Council
_City
Restrooms
Strip/Scrub & Wax Strip/Scrub & Wax
TBD
Tile
Shampoo Carpet
TBD
Carpet
TBD
Windows
TBD
Heritage Park Community Center
Restrooms
Strip/Scrub & Wax Strip/Scrub & Wax
TBD
Tile
Shampoo Carpet
TBD
Carpet
TBD
Windows
T131)
LibraLy
Restrooms
SirlplScrub & llvax Snlplaurub & 1Vax
TBD
Tile
Shampoo Carpet
TBD
Carpet
Windows
Pantera Park Center
Restrooms
Strip/Scrub & Wax
TBD
Tile
Strip/Scrub & Wax
TBD
Carpet
Shampoo Carpet
TBD
Windows
Community Center
Restrooms Strip/Scrub & Wax TBD
Tile Strip/Scrub & Wax TBD
Carpet Shampoo Carpet TBD
Windows
NOTE: Prior to performing any work for The City of Diamond Bar a representative of Guaranteed Janitorial Service, Inc. will contact the
designated City representative to both schedule and confirm an appropriate time & date.
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"�"" Honesty Reliability & Customer Satisfaction
City of Diamond Bar inspection Log
Week Of:
Restrocims
Sunday
Monday
Tuesday
Wed.
Thursday
Friday
Saturday
City Rep.Name
Toilets & Urinals
Sinks & Faucets
Floors
Trash
Air Grills
Ali Other surfaces
Overall Cleanliness
General Offices
Sunda
Monday
Tuesday
Wed.
Thursday
Friday
Saturday
City Re .Name
Floors(Tile & Carpet)
Trash
Air Grills
Dust
Windows & Sills
Doorframesmeekly
Lunch Rooms
Sunday
Monday
Tuesday
Wed.
Thursday
Friday
Saturday
City Rep.Name
Floors
Trash
Tables & Chairs
Microwaves
Sinks & fixtures
Soap & Paper
Air Grills
Windows & Sills
Supply Inventory
In Stock
Low
Out
Notes
City Rep.Name
Toilet Paper
Paper Towels
Soap
Chemicals
Smali Toots
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Honesty, Reliability & Customer Satisfaction
Company Uniform
Staff Uniform will consist of the following:
Male Staff
Polo Shirt will be embroidered with
company logo, will be worn with solid
color pants.
Female Staff
Smock will be embroidered with company logo,
will be worn with solid color shirt & pants.
Guaranteed Janitorial Service, Inc. will supply and assure all janitorial staff will wear uniforms or shirts that identify
them while working on City of Diamond Bar premises.
Guaranteed Janitorial Service, Inc. assures that the supervisor on site will have a pager or cell phone at all times. On
site supervisor is knowledgeable and experienced in email communication. Our main office is available for
assistance 24 hours, 7 days a week & prepared to respond to any emergency or request within one hour. We agree to
furnish all supplies and equipment necessary to perform the services outlined in Statement of work.
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EQUIPMENT INFORMATION
Below is an example of the equipment that will be utilized for The City of Diamond Bar Janitorial 1 Cleaning
Services. Please note, This is only a sample and any further equipment necessary will be provided by our Company.
g. Inventory & Equipment
GJS Vehicle Fleet
GJS Carpet and Floor Care Equipment
95ooD
5
Fox � `3
Fox Carpet Truck Portable Carpet Floor Scrubber
Mount Extractor Extractor, Multiple Machine Scissor Lift
LIST OF APPROVED CHEMICALS
WAXIE KLEEN WHITE BOWL CLEANER
PROFORCE LEMON FRESH DISINFECTANT CLEANER
PROFORCE NO RINSE FLOOR CLEANER
PRO FORCE TUB & TILE CLEANER
PRO FORCE WINDOW & GLASS CLEANER
(MSDS sheets for all products listed above will be provided at the award of Contract)
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Honesty, Reliability & Customer Satisfaction
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Equipment List
Inventory No.
E-SC5815
Item Description
Sanitaire HEPA Commercial Upright
Quantity
7
COM-6160
Janitor's Cart
5
COM-2642
Pro Caddy Bag
5
COM-2640
Conversions Dolly
5
COM-2007
Plastic Lobby Dust Pan
5
COM-6109B
Wet Floor/Caution Folding Sign
10
RM-758088Y
Rubbermaid Bucket/Wringer Combo
7
COM-6305
Pro Lobby Brooms
5
TF-350
Extension Duster
7
SA-162700
Pro Slider Mop Handle
14
COM-2020
Pro Backpack Vacuum
2
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