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HomeMy WebLinkAboutShuttle Services Proposal FY2025 - City of Diamond Bar REQUEST FOR PROPOSALS Shuttle Services Proposal FY25-26 Proposed to: Parks and Recreation Dept, City of Diamond Bar Proposed by: Edward Telmany CEO, US Coachways Contact No. : 646-479-9592 Email: etelmany@uscoachways.com REQUEST FOR PROPOSALS Shuttle Services Proposal FY25-26 Contact Us: US Coachways Contact No. : 646-479-9592 | Email: etelmany@uscoachways.com Address: 960 Holmdel Road, Building 1, Suite 203, Holmdel, NJ, 07733 2 Acknowledgement Parks and Recreation Dept, City of Diamond Bar US Coachways is pleased to submit our proposal for shuttle services for the City of Diamond Bar’s Special Events for FY25- 26. With a proven track record in safe, efficient, and customer-focused transportation, we are eager to bring our expertise to ensure a seamless experience for all event attendees. We understand that reliable transportation plays a key role in enhancing community events. Our proposal outlines a well - coordinated shuttle program featuring continuous service, ADA-compliant vehicles, and real-time dispatch monitoring to ensure efficiency, accessibility, and safety. Our certified drivers, dedicated project management, and 24/7 operational support guarantee professional execution tailored to Diamond Bar’s needs. With over 21,000 trips annually and a fleet of modern, well-maintained vehicles, US Coachways is prepared to deliver a turnkey transportation solution that aligns with your expectations. We are committed to exceptional service, proactive communication, and operational excellence. Thank you for your time and consideration. We look forward to discussing how we can contribute to the success of Diamond Bar’s Special Events. Please feel free to contact me at your convenience. Sincerely, Edward Telmany, CEO DBA: US Coachways, Inc 646 479 9592 etelmany@uscoachwaysinc.com REQUEST FOR PROPOSALS Shuttle Services Proposal FY25-26 Contact Us: US Coachways Contact No. : 646-479-9592 | Email: etelmany@uscoachways.com Address: 960 Holmdel Road, Building 1, Suite 203, Holmdel, NJ, 07733 3 Table of Contents 1. Executive Summary ....................................................................................................................................................... 4 2. Introduction ................................................................................................................................................................... 5 3. Organization .................................................................................................................................................................. 6 4. Corporate Philosophy and Commitment to Safety ......................................................................................................... 6 5. Management Approach .................................................................................................................................................. 6 6. GSA-Approved Government Contractor for Charter Bus Services .................................................................................. 7 7. US Coachways in the service of Nation .......................................................................................................................... 7 A. FEDERAL AND SLED CLIENTS .................................................................................................................................. 7 B. Our commercial clients & Case study: ....................................................................................................................... 7 8. Testimonials ................................................................................................................................................................... 9 9. Scope of Work .............................................................................................................................................................. 13 A. Equipment & Capability: ......................................................................................................................................... 14 B. The US Coachways Advantage for Diamond Bar Shuttle Services ........................................................................... 15 C. Our Safety Process ................................................................................................................................................... 16 D. Care for each passenger: ......................................................................................................................................... 17 E. Key Staff Members: ................................................................................................................................................. 17 F. Standard Operating Procedure ................................................................................................................................ 18 REQUEST FOR PROPOSALS Shuttle Services Proposal FY25-26 Contact Us: US Coachways Contact No. : 646-479-9592 | Email: etelmany@uscoachways.com Address: 960 Holmdel Road, Building 1, Suite 203, Holmdel, NJ, 07733 4 1. Executive Summary At US Coachways, we recognize that transportation is more than just moving people from one place to another—it is about delivering a seamless, safe, and comfortable experience that enhances every event. With this understanding, we proudly submit our proposal to provide shuttle services for the City of Diamond Bar’s Special Events for the FY25- 26 period. We are confident in our ability to deliver a professional and efficient service that ensures a stress-free experience for all event attendees. For over two decades, US Coachways has been a trusted leader in group transportation logistics, facilitating over 21,000 trips annually across the nation. Our fleet consists of a diverse range of vehicles, including ADA-compliant options to ensure accessibility for all passengers. We take great pride in offering customized, reliable, and cost- effective solutions tailored to the specific needs of each event. For Diamond Bar’s Summer Concert Series, our plan includes operating a continuous shuttle loop between designated parking areas and the Diamond Bar Center on Wednesday evenings from June 11 to July 30, 2025. With two (2) 24-passenger shuttles running from 5:30 p.m. to 9:30 p.m., our goal is to provide efficient, timely transportation that minimizes wait times while ensuring smooth passenger flow. Our commitment to safety and reliability is paramount. All our vehicles undergo rigorous pre- and post-trip inspections, ensuring they meet the highest safety standards. Our drivers are not only certified professionals but are also trained in passenger assistance, ADA accommodations, and emergency protocols. With real-time dispatch monitoring, we guarantee rapid response to any operational challenges, providing peace of mind for event organizers and attendees alike. Beyond logistics, we are committed to delivering a superior passenger experience. Our shuttles feature climate control, comfortable seating, and clear event signage, ensuring a pleasant and convenient journey for all. Additionally, our dedicated project management team will work closely with city officials to tailor schedules, coordinate pickup/drop-off points, and make any necessary adjustments for optimal service. US Coachways is not just a transportation provider—we are a partner in making Diamond Bar’s special events a success. Our experience, attention to detail, and unwavering commitment to excellence make us the ideal choice for this shuttle service contract. We look forward to the opportunity to bring our expertise to the City of Diamond Bar, ensuring efficient, safe, and enjoyable transportation for all event participants. Thank you for your consideration. We welcome the opportunity to discuss our proposal further and refine our approach to best serve Diamond Bar’s needs. REQUEST FOR PROPOSALS Shuttle Services Proposal FY25-26 Contact Us: US Coachways Contact No. : 646-479-9592 | Email: etelmany@uscoachways.com Address: 960 Holmdel Road, Building 1, Suite 203, Holmdel, NJ, 07733 5 2. Introduction Since its inception, US Coachways has focused on more than just transportation; it embodies a vision of adaptation, customer commitment, and the American entrepreneurial spirit. The Telmany family's passion has transformed private charter bus services across the United States. The Journey of US Coachways Through the Years US Coachways is a leading private charter bus service, operating in all 50 states provides 21,000 yearly trips on average generating $40 Mn in revenue . Their success is bolstered by investments in technology, committed personnel, and strong local vendor partnerships. Founded on values of integrity, value, and the importance of every journey, US Coachways embodies over three decades of dedication to not just transporting people, but guiding them toward a future of endless possibilities. Detail Description • Legal Business Name : US Bus Charter & Limo • DBA : US Coachways, Inc • Company Address : 960 Holmdel Road, Building 1, Suite 203, Holmdel, NJ, 07733 • GSA Contract : GS-33F-026AA • SAM UEI : QHMSP2T7E425 • CAGE Code : 5WDA2 1983 1990 2001 2004 2008 2025 The Humble Beginnings: Telmany family started affordable commuter transport with 14-passenger vans. Meeting the Growing Needs: Expanded fleet, pioneered 'party bus', built relationships with New York businesses. Adversity and Resilience: Resilient during 9/11 challenges, expanded nationwide with digital marketing and standardized quality. Establishing US Coachways: US Coachways founded to offer standardized charter services nationwide, leveraging digital marketing. Innovation in adversity: Adapted to digital age, introduced Instant Quote Calculator, emphasized customer service. Today’s Landscape: US Coachways leads in private charters, operating nationwide with strong vendor partnerships. REQUEST FOR PROPOSALS Shuttle Services Proposal FY25-26 Contact Us: US Coachways Contact No. : 646-479-9592 | Email: etelmany@uscoachways.com Address: 960 Holmdel Road, Building 1, Suite 203, Holmdel, NJ, 07733 6 3. Organization With a well-defined and responsive hierarchical structure, US Coachways prides itself on facilitating effective and efficient operational flow. The organizational architecture is designed to ensure customer-centric service delivery and optimal functionality. The Telmany family, as the founders, occupy the leadership role, setting the strategic vision and ensuring that the company's long standing tradition of quality and integrity is upheld. Key divisions within US Coachways, including operations, customer service, fleet management, dispatch, marketing, finance, and human resources, are each led by industry veterans who bring in-depth knowledge and leadership acumen to their roles. This specialized leadership format allows each division to operate with both autonomy and a clear alignment to the company’s overarching goals. The company operates with an advanced, integrated system utilizing both cutting-edge technology and proprietary software developed over decades. This sophisticated infrastructure facilitates synergistic communication and efficient management of the expansive service network. 4. Corporate Philosophy and Commitment to Safety At the heart of US Coachways' ethos is a staunch belief that safe, comfortable, and value-driven service is not just the expectation but the standard. This philosophy underpins every relationship, every decision, and every route taken. Safety isn't just an aspect of our business; it is the keystone that sustains the bridge of trust we have built with our customers. Our Safety Process is rigorous and non-negotiable. We meticulously screen our network of nationwide charter bus vendors, assessing their safety records, insurance coverage, and adherence to regulations. This ensures that from take- off to touchdown, your safety and security are guaranteed. The organization is dedicated to comprehending and meeting the unique requirements of its clients, nurturing long-term partnerships based on mutual trust and shared success. This customer-first mindset dictates that the journey is just as significant as the destination, influencing every aspect of the organization’s operations. Furthermore, US Coachways embodies a philosophy of diversity and inclusiveness, recognizing the strength and innovation that arise from a workforce that mirrors the diversity of its clientele and the larger community. 5. Management Approach The management style at US Coachways is characterized by trust, empowerment, and shared accountability. There is a concerted focus on encouraging team members to own their responsibilities and to bring their personal expertise to the forefront. This leadership model has engendered a corporate culture where employees feel esteemed and can directly contribute to the company’s success. In making strategic decisions, a balance is maintained between data-driven approaches and the valuable insights from hands-on experiences of personnel. This inclusive strategy ensures that the decision-making process benefits from a comprehensive understanding of the business landscape. US Coachways is proactive in fostering a culture of continuous development. This is seen in their commitment to employee enrichment through training, investment in technology upgrades, and an ever-evolving approach to business processes. Management holds transparency and accountability in high regard, ensuring that company goals are apparent to all and performance is regularly evaluated against those targets. The combination of a well-organized structure, a deeply ingrained service philosophy, and an inclusive management approach makes US Coachways not just a leading charter bus service, but also an exemplary model of progressive corporate practices. REQUEST FOR PROPOSALS Shuttle Services Proposal FY25-26 Contact Us: US Coachways Contact No. : 646-479-9592 | Email: etelmany@uscoachways.com Address: 960 Holmdel Road, Building 1, Suite 203, Holmdel, NJ, 07733 7 6. GSA-Approved Government Contractor for Charter Bus Services US Coachways stands distinguished as one of the select charter bus companies honored with the designation of a GSA-approved Government Contractor. This prestigious status underscores our adherence to the highest standards of quality, reliability, and security, reflecting our unwavering commitment to meeting the stringent requirements of government travel. As a trusted GSA-approved partner, we ensure that government agencies and personnel are provided with transportation solutions that are not only efficient and safe but also fully compliant with all federal regulations. Our well-vetted and robust safety protocols align seamlessly with the expectations of government clientele, providing peace of mind and a guarantee of dependable service. 7. US Coachways in the service of Nation A. FEDERAL AND SLED CLIENTS w USAF w FEMA w USAGM w DOT w DOD Navy w USDA w VA w IRS w DOS w DODEA w NIST w PICO National Network w US Customs and Border Protection w Transportations Security Administration w Institutional Commodity Service Corp B. Our commercial clients & Case study: Client Case Study In the aftermath of Hurricane Sandy, our company demonstrated unparalleled commitment by deploying a fleet of 210 buses daily, ensuring uninterrupted 24-hour shuttle service to accommodate the urgent transportation needs during the recovery period. We successfully coordinated a comprehensive 24 -hour shuttle service, deploying 75 buses daily to transport over 5,000 individuals, ensuring dependable and continuous mobility around the clock. We had the opportunity to provide charter bus services to Pegasus Senior Living. Our commitment to safety, reliability, and customer satisfaction ensured a smooth and comfortable travel experience for their residents. We facilitated seamless daily shuttle operations for in excess of 8,000 commuters, ensuring reliable and efficient transportation. REQUEST FOR PROPOSALS Shuttle Services Proposal FY25-26 Contact Us: US Coachways Contact No. : 646-479-9592 | Email: etelmany@uscoachways.com Address: 960 Holmdel Road, Building 1, Suite 203, Holmdel, NJ, 07733 8 Client Case Study Employee shuttling AM and PM shifts - National service - Constant loops 24 hr & 18 Hr shifts 7 days a week 24/7 Total Contract Value: $6.5M/year In each plant city, 2-4 (55) passenger coaches shuttled temporary workers from a parking lot 5 miles away. There were two shifts, and drivers coordinated with police and security. There was one vandalism incident and several cases of striking workers throwing nails and screws. The operation ran smoothly seven days a week in Battle Creek, MI, Omaha, NE, Lancaster, PA, and Memphis, TN. Total Contract Value: $687,350.00 The program's purpose was primarily to shuttle IRC personnel from hotels outside of a military base or forts and onto the base in the morning and then return the group to their hotel in the evening. Each group ran for different periods and had unique needs, some required service within the base during the day; others required us to take the group to a Walmart weekly for food and supplies. In some locations, we used vans; in others 24-passenger minis, and 30-passenger minis, and, in other locations, we used 55 passenger coaches. Total Contract Value: $659,661.79 We are dedicated to ensuring that every ride is comfortable and enjoyable for our clients, whether it's for an individual, a religious group, a school trip, or an excursion. Our commitment to memorable experiences is reflected in the 2000+ excellent reviews we have received on TrustPilot. Figure snapshot of customer review from TrustPilot Global Fullfilment Company REQUEST FOR PROPOSALS Shuttle Services Proposal FY25-26 Contact Us: US Coachways Contact No. : 646-479-9592 | Email: etelmany@uscoachways.com Address: 960 Holmdel Road, Building 1, Suite 203, Holmdel, NJ, 07733 9 8. Testimonials Figure Reference from Ins0tu0onal commodity services corp REQUEST FOR PROPOSALS Shuttle Services Proposal FY25-26 Contact Us: US Coachways Contact No. : 646-479-9592 | Email: etelmany@uscoachways.com Address: 960 Holmdel Road, Building 1, Suite 203, Holmdel, NJ, 07733 10 Figure Reference from PSEG Services corpora0on REQUEST FOR PROPOSALS Shuttle Services Proposal FY25-26 Contact Us: US Coachways Contact No. : 646-479-9592 | Email: etelmany@uscoachways.com Address: 960 Holmdel Road, Building 1, Suite 203, Holmdel, NJ, 07733 11 Figure Reference from Six Flag Corporate REQUEST FOR PROPOSALS Shuttle Services Proposal FY25-26 Contact Us: US Coachways Contact No. : 646-479-9592 | Email: etelmany@uscoachways.com Address: 960 Holmdel Road, Building 1, Suite 203, Holmdel, NJ, 07733 12 Reference 1 Description Details • Name of Business, City, County, or Agency : Waypoint LLC • Street Addres : PO BOX 4403 • City and State : Key West, FL, USA • Contract Dates : 2024-Current • Contact Name : Alexander Trowe • Contact Title : Operations Representative • Contact Telephone : 917-582-6097 • Contact Email : alex@waypoint-global.com • Description of Work Performed : Bus transportation for Fleet week Navy Ships • Estimated Contract Value : $ 600,000 Reference 2 Description Details • Name of Business, City, County, or Agency : Two Trees Luxury Apartments (325 Kent) • Street Addres : 325 Kent Ave, • City and State : Brooklyn, NY, United States • Contract Dates : 2024-Current • Contact Name : Abir Tebbo • Contact Title : • Contact Telephone : 646-609-9202 • Contact Email : atebbo@twotreesny.com • Description of Work Performed : Daily residential shuttle • Estimated Contract Value : $ 869,000 Reference 3 Description Details • Name of Business, City, County, or Agency : IS 34(Totten Intermediate School #34) • Street Addres : 528 Academy Ave, • City and State : Staten Island, NY, United States • Contract Dates : 2024-Current • Contact Name : Christine Saraceno • Contact Title : • Contact Telephone : 917-974-6674 • Contact Email : csaraceno@schools.nyc.gov • Description of Work Performed : services as needed for school trips. • Estimated Contract Value : $ 85,000 REQUEST FOR PROPOSALS Shuttle Services Proposal FY25-26 Contact Us: US Coachways Contact No. : 646-479-9592 | Email: etelmany@uscoachways.com Address: 960 Holmdel Road, Building 1, Suite 203, Holmdel, NJ, 07733 13 9. Scope of Work At US Coachways, we understand the vital role that safe, reliable, and accessible transportation plays in ensuring an enjoyable and stress-free experience for event attendees. Our commitment is to provide seamless, efficient, and inclusive shuttle services that prioritize convenience, safety, and comfort for all passengers. 1. Understanding the Work That Needs to Be Done The City of Diamond Bar requires dependable shuttle services to transport attendees during the Summer Concert Series at the Diamond Bar Center (1600 Grand Ave, Diamond Bar, CA 91765) on Wednesday evenings, June 11 – July 30, 2025. These services must accommodate a diverse group of passengers, including individuals with mobility needs, ensuring timely and efficient transport throughout the designated route. 2. Scope of Work & Deliverables Shuttle Operations • Service Schedule: § Operate two (2) shuttles continuously from 5:30 p.m. to 9:30 p.m. § Provide transportation along the designated event route to facilitate seamless attendee movement. • Passenger Capacity & Accessibility: § Each shuttle must accommodate at least 24 passengers per trip. § Shuttles must be ADA-compliant, ensuring accessibility for ambulatory passengers and individuals with disabilities. • Safety & Comfort: § Vehicles must be maintained in excellent condition, ensuring a safe and comfortable ride. § Professional, courteous drivers will be present to assist passengers as needed. REQUEST FOR PROPOSALS Shuttle Services Proposal FY25-26 Contact Us: US Coachways Contact No. : 646-479-9592 | Email: etelmany@uscoachways.com Address: 960 Holmdel Road, Building 1, Suite 203, Holmdel, NJ, 07733 14 A. Equipment & Capability: 25 Passenger Mini bus • We offer a wide range of world -class amenities on our spacious and luxurious mini coaches, including: • ADA-compliant, ensuring accessibility for ambulatory passengers and individuals with disabilities. • Reclining seats for added comfort • Climate control system • Equipped with a stereo system • Ample luggage space available • Entertainment Systems included • Onboard first aid available. • serviceable fire-extinguisher. • Our buses are regularly maintained & verified for the requirements such as oil, fuel, coolant etc and the basic requirements are daily monitored such as break, mirror, wiper, mirror etc. • Additional Options for an extra charge: Some mini buses are equipped with extra amenities like Wi-Fi, hardwood floors, DVD players, tables, electrical outlets, USB ports, overhead luggage bins, leather seats etc. To optimize our services we provide : • Data-Driven Route Planning: Analysing traffic data to identify the quickest and most reliable routes. • Efficiency Optimization: Assessing routes to minimize travel time and avoid delays. • Dynamic Monitoring: Continuously updating route plans based on real-time traffic conditions. • Safety & Regulatory Adherence : Ensuring all routes comply with transport regulations and safety standards. • Eco-Conscious Routing: Selecting routes that reduce environmental impact through lower emissions REQUEST FOR PROPOSALS Shuttle Services Proposal FY25-26 Contact Us: US Coachways Contact No. : 646-479-9592 | Email: etelmany@uscoachways.com Address: 960 Holmdel Road, Building 1, Suite 203, Holmdel, NJ, 07733 15 B. The US Coachways Advantage for Diamond Bar Shuttle Services At US Coachways, we deliver seamless, reliable, and efficient shuttle services tailored to meet the needs of Diamond Bar’s special events and community transportation. Our extensive network and fleet of over 10,000 vehicles nationwide ensure that we can meet any shuttle service requirements with flexibility and precision. We have built a reputation for exceptional service and continuous improvement. When you choose US Coachways, you benefit from: • 24/7 Customized Dispatch Services – We collaborate with you to create efficient shuttle schedules, monitor real - time conditions, and respond swiftly to any changes. • Dedicated Project Management – A single point of contact ensures smooth coordination and immediate assistance whenever needed. • Fleet Flexibility – Our shuttle options range from 24- to 35-passenger mini-buses to full-sized 57-passenger coaches with onboard bathrooms. ADA-accessible vehicles are also available to ensure inclusivity. • Comprehensive Logistical Support – From real-time traffic monitoring to identifying optimal pickup and drop- off points, we handle all the details for seamless operations. • User-Friendly Online Trip Management Portal – Easily access invoices, itineraries, and booking details through our digital platform for efficient management. • Cost-Effective Solutions – Our strong vendor relationships and local market expertise allow us to offer the most competitive rates for your transportation needs. From planning to execution, we take care of every detail, ensuring smooth operations, clear communication, and an enhanced experience for all passengers. Contact us today to develop a customized shuttle program for Diamond Bar’s events and transportation needs! Figure Pictorial Representa0on of Fleet REQUEST FOR PROPOSALS Shuttle Services Proposal FY25-26 Contact Us: US Coachways Contact No. : 646-479-9592 | Email: etelmany@uscoachways.com Address: 960 Holmdel Road, Building 1, Suite 203, Holmdel, NJ, 07733 16 C. Our Safety Process At US Coachways, we work with charter bus vendors across the nation. Before a vendor qualifies to provide charter bus services, we submit them to a rigorous process to ensure that our clients will be safe and secure. That process includes: • An evaluation of the vendor's safety record and rating: We start by entering a vendor's Department of Transportation (DOT) number into the Federal Motor Carrier Safety Administration database. That helps us determine whether a potential vendor has current operating authority and that there are no current safety concerns or significant safety violations. We do not use companies who have current major violations. We will also do our own online investigation of a potential vendor, looking at their website and other sources to determine if there have been accidents, motor coach violations or other concerns. • Careful attention to the time your driver spends on the road: With all bookings, we require a detailed itinerary to ensure that individual drivers do not exceed the maximum number of hours on the road, as established by state and federal regulations. That includes deadhead miles—any time and distance driven with no passengers on board. To secure a booking, a charter bus vendor must document total mileage, as well as how the driving will be handled. We also require vehicle year, type and model prior to any approval. • Verification of the vendor's insurance: We'll confirm that the vendor has current insurance and that US Coachways is listed as an additional insured, as well as the certificate holder. We'll also match up vehicle identification numbers (VINs) listed on the insurance certificate to confirm coverage. • Real-Time Monitoring and Problem Resolution: During each trip, our team will be in continuous communication with the trip group leader to monitor the progress and address any issues that may arise. Should any problems occur, our drivers and support staff are trained to respond promptly and effectively, ensuring minimal disruption to the journey. • Passenger Comfort and Safety: We will provide personalized attention to meet the specific travel needs of all participants. This includes assisting with boarding and disembarking, managing medical equipment, and accommodating special requests such as dietary needs during meal stops. Our staff is trained to handle a variety of situations with care and professionalism, ensuring a comfortable and safe experience for all passengers. • Quality Control Excellence: We are committed to maintaining rigorous quality control processes and procedures throughout the planning and execution phases. This includes continuous monitoring and evaluation to ensure that all services meet the specified requirements and are delivered with the highest attention to detail. The buses will be no older than 3 years. • Details of Subcontractor and fleet: We select from vetted subcontractors during trip planning to optimize resource allocation. During the proposal negotiation stage, we would like to discuss your specific needs, such as the number of ADA-compliant buses required. We assure you that the chosen subcontractor meets DOT safety ratings and all criteria outlined in the solicitation. Additionally, the fleet provided will be deluxe and no older than three years. REQUEST FOR PROPOSALS Shuttle Services Proposal FY25-26 Contact Us: US Coachways Contact No. : 646-479-9592 | Email: etelmany@uscoachways.com Address: 960 Holmdel Road, Building 1, Suite 203, Holmdel, NJ, 07733 17 D. Care for each passenger: Our proven track record in managing the complex logistics of special needs transportation, combined with our commitment to providing compassionate and professional service, positions us as a reliable partner for this scope of work. We are confident in our ability to meet and exceed the requirements outlined, ensuring a positive and stress- free travel experience for all passengers. • Customized Care: We provide comprehensive training to our staff to ensure they are adept at handling a wide range of special needs. This includes assisting with transfers, managing medical equipment, and providing personalized attention to ensure each passenger's comfort and safety. E. Key Staff Members: Platinum level service is what we strive for at US Coachways. Our dedicated agents and project management teams bring you a complete package of services that can help you with every stage of the planning, implementation and execution phases of any project you may need. Our key per No Name Position Experience 1 Edward Telmany CEO, Fleet & Pricing Analyst 20 years 2 Mark Telmany Co-CEO, Program Director 32 years 3 Kim Calabrese Project Manager/Client Support 12 years 4 Anthony D'Angelo Fulfilment, Safety, and Supplier. Compliance 10 years 5 Ronnie Crawford Dispatch/Driver Compliance 9 years Our services include: • Dedicated Account Manager: Our Account managers average 6+ years in the Charter Bus Industry. From large scale organized events with over 200 pick-up locations, to disaster relief efforts, we’ve seen it all. We can help you with route planning, logistics, and cost estimates. We even offer bus wrapping design and service to turn your vehicle into a shining example of what you want to promote. • Project Manager: Once your trip is determined your project manager will coordinate trip changes, meal stops, depot communications and any special needs. • 24/7 Dispatch team: Once en route, you’ll have the peace-of-mind knowing our dedicated dispatch team will be there to help you, every mile, should any needs arise. In case of mechanical breakdown, the replacement bus will be dispatched within 30 minutes of initial inspection and arrive promptly to minimize the inconvenience. REQUEST FOR PROPOSALS Shuttle Services Proposal FY25-26 Contact Us: US Coachways Contact No. : 646-479-9592 | Email: etelmany@uscoachways.com Address: 960 Holmdel Road, Building 1, Suite 203, Holmdel, NJ, 07733 18 F. Standard Operating Procedure A. Route & Scheduling • Predefined Shuttle Route: A continuous loop will operate between designated pickup and drop-off locations. • Frequency: Shuttles will run approximately every 10–15 minutes based on traffic conditions and ridership demand. • Real-Time Adjustments: Dedicated dispatch will monitor passenger flow and adjust shuttle timing as needed to minimize wait times. B. Vehicle Readiness & Safety Checks • Pre-Trip Inspections: § Brakes, lights, signals, and fluid levels checked. § ADA-accessibility features tested (ramps, lifts, and securements). § Interior and exterior cleaning before each shift. • Post-Trip Inspections: § Any maintenance concerns reported and addressed promptly. § Lost-and-found procedures followed for passenger belongings. C. Driver Assignments & Responsibilities • Certified, professional drivers with experience in event transportation. • Training includes: § Passenger assistance & ADA accommodations. § Emergency protocols & first aid response. § Real-time communication with dispatch and event coordinators. • Uniformed drivers for easy identification by passengers. THANK YOU! Exhibit B Company Name Address Name & Title Phone Email Item Description Quantity Item Cost Total Cost Shuttles - 5:30pm until 9:30pm Two (2) shuttles with continual shuttle service around a designate route at the event location: Diamond Bar Center (1600 Grand Ave). Twenty-four (24) passenger shuttle. 1 Fees 1 Tax 1 Total 1 CITY OF DIAMOND BAR: COST PROPOSAL - BID SHEET SHUTTLE SERVICES Additional Details Exhibit B Signature Date Printed Name Title Company Name “I affirm that I have reviewed the Request for Proposal (RFP). I have completed the Cost Proposal - Bid Sheet to the best of my knowledge. I understand that all information submitted about this RFP may be subject to the provisions of the Public Records Act. The City shall have the right to terminate at any time any contract awarded to an RFP response that contains false information.” ACKNOWLEDGEMENT OF REVIEW SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. INSURER(S) AFFORDING COVERAGE INSURER F : INSURER E : INSURER D : INSURER C : INSURER B : INSURER A : NAIC # NAME:CONTACT (A/C, No):FAX E-MAILADDRESS: PRODUCER (A/C, No, Ext):PHONE INSURED REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. OTHER: (Per accident) (Ea accident) $ $ N / A SUBR WVD ADDL INSD THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $ $ $ $PROPERTY DAMAGE BODILY INJURY (Per accident) BODILY INJURY (Per person) COMBINED SINGLE LIMIT AUTOS ONLY AUTOSAUTOS ONLY NON-OWNED SCHEDULEDOWNED ANY AUTO AUTOMOBILE LIABILITY Y / N WORKERS COMPENSATION AND EMPLOYERS' LIABILITY OFFICER/MEMBER EXCLUDED? (Mandatory in NH) DESCRIPTION OF OPERATIONS below If yes, describe under ANY PROPRIETOR/PARTNER/EXECUTIVE $ $ $ E.L. DISEASE - POLICY LIMIT E.L. DISEASE - EA EMPLOYEE E.L. EACH ACCIDENT EROTH-STATUTEPER LIMITS(MM/DD/YYYY)POLICY EXP(MM/DD/YYYY)POLICY EFFPOLICY NUMBERTYPE OF INSURANCELTRINSR DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) EXCESS LIAB UMBRELLA LIAB $EACH OCCURRENCE $AGGREGATE $ OCCUR CLAIMS-MADE DED RETENTION $ $PRODUCTS - COMP/OP AGG $GENERAL AGGREGATE $PERSONAL & ADV INJURY $MED EXP (Any one person) $EACH OCCURRENCE DAMAGE TO RENTED $PREMISES (Ea occurrence) COMMERCIAL GENERAL LIABILITY CLAIMS-MADE OCCUR GEN'L AGGREGATE LIMIT APPLIES PER: POLICY PRO-JECT LOC CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY) CANCELLATION AUTHORIZED REPRESENTATIVE ACORD 25 (2016/03) © 1988-2015 ACORD CORPORATION. All rights reserved. CERTIFICATE HOLDER The ACORD name and logo are registered marks of ACORD HIRED AUTOS ONLY 1/6/2025 Arthur J.Gallagher Risk Management Services,LLC 300 Madison Avenue 28th Floor New York NY 10017 212-994-7100 212-994-7047 Citizens Insurance Company of America 31534 AMERTOU-01 Hanover Insurance Company 22292U.S.Bus Charter &Limo dba U.S.Coachways Inc. 960 Holmdel Rd Holmdel,NJ 07733 Underwriters at Lloyd's,London 32727 Penn-Star Insurance Company 10673 StarStone National Insurance Company 25496 Apollo Casualty Company 10343 1570513650 A X 1,000,000 X 100,000 10,000 1,000,000 2,000,000 X ZBY869574718 4/20/2024 4/20/2025 Included in Agg F 1,000,000 X X B0146GLUSA2400348 11/23/2024 11/23/2025 E D X X 10,000,000 X 83580Y240ALI XPA0019473 5/22/2024 5/22/2024 4/20/2025 4/20/2025 10,000,000 B XWHY86925914/20/2024 4/20/2025 1,000,000 1,000,000 1,000,000 C C Auto Excess Liability ($4M) Auto Excess Liability ($5M)B0146 GLUSA2400181 B0146 GLUSA2400182 12/31/2024 12/31/2024 12/31/2025 12/31/2025 Limit Limit $4,000,000 $5,000,000 "For Informational Purposes Only" Evidence of Insurance