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HomeMy WebLinkAboutCity of Diamond Bar Shuttle Services - Special Events FY2025-2026 Proposal to the For the Operation of Shuttle Services for City Special Events FY 2025-2026 CITY OF DIAMOND BAR SHUTTLE SERVICES - SPECIAL EVENTS FY2025/2026 2 Background and Project Summary Section Transportation Concepts is the public transportation division of Parking Concepts Inc., a California Corporation, with corporate offices in Irvine, California. Gill Barnett, CEO, and owner of Parking Concepts, founded the company in 1974 to provide an enhanced level of customer service to an industry that had been sorely lacking in customer service. Today, Parking Concepts is one of the most successful and respected parking facility operators in the United States. In 1982, Parking Concepts was awarded a shuttle bus contract at Ontario International Airport. It was at that time that Transportation Concepts was formed. For over 40 years, Transportation Concepts has built its own outstanding reputation as a customer-centered, quality provider of contracted transportation services. The basis of the company’s success is a dedication to the goal of consistently meeting and exceeding clients’ expectations. From the operation of a 6 - bus shuttle operation for Ontario Airport in 1982, through today, Transportation Concepts has enjoyed steady growth. Currently, the company manages shuttle, fixed route, or Dial-a-Ride contracts, all within California. The company operates these services utilizing a fleet of approximately 225 vehicles ranging in size from seven passenger minivans to forty-foot transit coaches. Many of the vehicles maintained and operated by Transportation Concepts use clean burning alternative fuels. The combination of Transportation Concepts’ demonstrated experience and reliability with the provision of special event transportation will give the community and passengers of the City of Diamond Bar Special Event Shuttle Services the confidence that the City of Diamond Bar is genuinely concerned about their safety, their timely and efficient transportation, and the positive experience each passenger receives. Through Transportation Concepts, the customers will be provided an experienced and professional management team leading the coordination effort; highly trained and courteous vehicle operators transporting your passengers; and the security of the company’s extensive financial and technical resources that can be directed to this contract. We understand that this service will operate on Wednesday evenings from June 11th - July 30th to provide shuttle service for the City’s Concert events that requires continual shuttle service from 5:30pm - 9:30pm on each Wednesday during the concert event period. Transportation Concepts will operate the service with two (2) - 24 passenger CITY OF DIAMOND BAR SHUTTLE SERVICES - SPECIAL EVENTS FY2025/2026 3 vehicles, each having wheelchair accessibility, operating a total of 8 hours for each concert. The Special event Shuttle will operate on an identified route. The City will coordinate with TC to provide signage for the shuttles and each TC operator will be required to maintain detailed ridership records. The service will be free of charge to the riding passengers unless otherwise directed by City Staff. Methodology Section Transportation Concepts has the infrastructure to operate effectively right out of the gate; to include our properly maintained and clean buses, trained and licensed employees, proper insurance, as well as storage and operating facilities in the local area. As a professional provider of transportation services for over forty years we have developed and implemented programs specifically to fulfill the goals of these special shuttle services. Our programs include the following:  Safety – employee, ridership, maintenance shop, environmental, accident/incident prevention and response.  Customer Service – passenger relations, reservations, telephone information, disability awareness.  Employee Development – recruitment, screening, hiring, training, and supervision.  Vehicle Maintenance – preventive, body work, warranty, parts inventory, vehicle appearance, heating/air conditioning, audit/inspection, and technician training.  Vehicle Operations – employee check in, vehicle inspection, dispatch/vehicle communications, on time performance, route supervision, data collection and reporting and extensive training. All these programs will be in place and will continue to be developed and restructured based on service changes, the economy, community development, local events and any other factors impacting service within the City of Diamond Bar. To successfully facilitate our programs throughout each of our operations we must effectively maintain our support structure and ensure that each area is developing and continuously improving. Every person on our team must demonstrate a high degree of passion for customer service and be able and willing to provide it to the community and the system ridership. The City of Diamond Bar will benefit from demonstrated loyalty, integrity, responsiveness, and persistence in our efforts to meet contract expectations and provide excellent service to the passengers of this shuttle service for the City. Transportation Concepts has had excellent performance records compared to the contracts we operate. We have higher than the industry standards on-time performance CITY OF DIAMOND BAR SHUTTLE SERVICES - SPECIAL EVENTS FY2025/2026 4 record, an excellent safety record, and we have a reputation for getting the job done as promised. We are proud of our success. In addition, we acknowledge that we always have room for improvement. Any constructive criticism is always welcomed, taken into consideration, and acted upon, as necessary. Our philosophy is one of always keeping our eyes open for a better way.  Transportation Concepts will follow the schedule according to the City’s outline for the special event shuttle event but will be flexible should the need for change occur on the day of the event. TC usually has both 26 passenger and 20 passenger ADA buses available during most periods of time.  Considering events may be a themed type of event, the fact that client satisfaction is our number one goal in our approach to operating shuttle service, our firm will approach this like all our contracts in our efforts to ensure on-time and safe service for the passengers. This service represents a snapshot of the City to visitors utilizing the service. Aside from the obvious goals that will be fulfilled to include on-time shuttles, clean shuttles, professional, courteous, and helpful drivers, it is important to touch on the things that happen behind the scenes to ensure all contract goals are met. These are things that only seasoned professionals in the transit industry incorporate into the provision of shuttle service. Our goal is to ensure that each passenger exits the bus with a positive image of the City. The number one way to achieve this is through providing a safe and comfortable ride. We take safety very seriously at Transportation Concepts. The service provided to the passengers riding the City’s shuttle service will above all, experience a safe ride. Transportation Concepts will assist the City in their goal to provide a themed riding experience by ensuring all signage and promotional materials are visible and accessible. In addition, drivers will incorporate the theme into passenger communication. We see this as a team effort relative to the name of the service, the information provided to the passengers, and the attitude of our driving staff. Safety Program Overview It is incumbent upon any provider of public transportation services to assume responsibility for safeguarding the passengers it transports. Transportation has implemented a comprehensive safety program to ensure success in this critical area. The Transportation Concepts safety program comprises four primary areas. ♦ Policy Education ♦ Recruiting/Screening ♦ Training ♦ Monitoring CITY OF DIAMOND BAR SHUTTLE SERVICES - SPECIAL EVENTS FY2025/2026 5 Each of these components works in concert with the others to provide an overall framework for safety in the organization. Safety Policy The effectiveness of any program is dependent upon the existence of a clear direction. This is particularly true around safety. Transportation Concepts has adopted a safety policy statement that declares the following: ♦ Safety is the number one priority of our operations ♦ Safety is Everyone’s Responsibility ♦ All accidents are preventable ♦ All unsafe acts and conditions must be eliminated to prevent accidents ♦ Safety must become part of everything we do, not just something else we have to do State and Federal Regulations/Motor Vehicle Codes All Transportation Concepts’ operations are fully compliant with all State and Federal regulations including regulations addressing driver and vehicle licensing. Transportation Concepts requires a motor vehicle record from all applicants and supplements this record with ongoing updates through the DMV’s PULL Notice program. Additionally, the company requires all applicants to pass a pre-employment DOT physical examination and to pass a drug and alcohol test. These medical checks are repeated every two years. The drug and alcohol test are administered to all safety-sensitive positions on a random basis as well. California OSHA Transportation Concepts is fully compliant with all the requirements of SB198, which requires employers to establish an Injury & Illness Prevention Program (IIPP). The company has established an IIPP and communicates the guidelines of the program to its employees on a regular basis. Summary – Safety Programs The combination of the implementation of a thorough safety policy, a recruiting and screening process that focuses on safety, a comprehensive training program, and a monitoring system to record and identify performance, results in a genuinely safety- oriented company. The safety of the services provided by Transportation Concepts is indeed a result of our effort and commitment in this area. One of the other areas that people do not consider when riding the shuttle is the quality of the vehicle maintenance plan. The maintenance plan is often the number one factor in the safety performance of the system. Vehicle Maintenance Transportation Concepts has a strong commitment to fleet maintenance based upon the precepts of preventive maintenance and has developed procedures to ensure vehicle maintenance quality and fleet longevity. All maintenance personnel and/or maintenance CITY OF DIAMOND BAR SHUTTLE SERVICES - SPECIAL EVENTS FY2025/2026 6 vendors receive specific training from either the Maintenance Manager or other outside resources, regarding the TC maintenance program. Transportation Concepts’ maintenance program consists of five primary components: ♦ Pre-trip inspections ♦ Preventive maintenance ♦ Vehicle Repairs ♦ Vehicle Cleaning ♦ Maintenance Record Keeping Vehicle Cleaning The cleanliness of the vehicles that are used for the provision of transit service is an important indicator to the passengers of the quality of the service. The exterior and interior cleanliness of the vehicle is readily noticed by the passengers and contributes to their perception of the service quality. To address this critical service component, the company will ensure that each vehicle used in service is fully detailed prior to beginning service. The drivers will be responsible for the daily interior cleaning of the buses throughout the course of the day, to ensure a clean bus is used throughout the daily shuttle service. California Highway Patrol Inspections/PUC Transportation Concepts is annually inspected by the California Highway Patrol at each operating terminal. Additionally, each of our locations and vehicles are registered with the California Public Utilities Commission (PUC) under the number CA 043399 as a private carrier of passengers. A copy can be provided upon request. Coordination/Communication Transportation Concepts will require support and regular communication between the City and our designated Shuttle Project Manager. We will also be providing cellular telephones for the vehicle operators that include with a strict policy to utilize them only when a vehicle is parked. In the event the City needs to speak with a driver directly or implement a change with short notice, a designated representative can contact the driver and communicate requests. It is imperative that the drivers maintain communication with our dispatch office and notify dispatch and it will be requested that any changes to the service or suggestions for the service be communicated directly to our designated Project Manager. Service Interruption As the vehicles proposed are in excellent condition and TC has an outstanding maintenance program, we do not foresee mechanical issues with the system vehicles. However, if there is a mechanical issue, the driver will ensure all passengers are off the bus, notify the City and Dispatch via cellular telephone, and another driver and bus will be immediately dispatched from one of our other Transportation Concepts shuttle’s locations within proximity. The vehicle with the mechanical issue will then be inspected by the designated maintenance technician and repaired, as necessary. CITY OF DIAMOND BAR SHUTTLE SERVICES - SPECIAL EVENTS FY2025/2026 7 Staffing One of the single most important positions for the success of a shuttle operation is that of the Project Manager. Mr. Brian Connell will oversee the special event shuttle services for the City of Diamond Bar project. Mr. Connell has over 20 years’ experience in transit management, and over 30 years in the transportation industry. He has been with Transportation Concepts since November of 1999. Mr. Connell has extensive shuttle experience. He is intimately familiar with operational requirements such as setting and exceeding performance goals, customer service, and motivating a workforce. Mr. Connell is familiar with all aspects of operations and understands what it takes to be successful operating in Southern California. Brian is a hands-on Manager that will get out in the field and get involved in the community. He will be in consistent communication with his team to monitor service, review reports, evaluate employee performance, and serve as a role model in the areas of safety and customer service. The City will have the ability to contact either Mr. Connell or one of the designated special event supervisors via cell phone during all hours of service and after hours. Transportation Concepts will provide fully certified and qualified drivers to operate the City’s special event shuttle service. The drivers for this service will meet all the requirements identified by the DMV and CHP. Specifically, the drivers will possess a class B or A license with a P endorsement. The drivers’ motor vehicle records are checked prior to hiring, and every twelve months thereafter to verify that they have not incurred violations that exceed the company’s requirements. All the drivers will have a good working knowledge of the English language and will be able to speak, read, and write English. Passenger relations and empathy/sensitivity training are presented in the Transportation Concepts Driver Training Program. A major thrust of this training is to ensure that the drivers understand the capabilities and needs of special passengers, as well as the means to interact with other passengers in more routine settings. Through the presentation of this training, and the development of these passenger relations skills, TC’s Vehicle Operators can consistently interface with all their passengers in a professional and courteous manner. Drivers will be required to keep detailed ridership records and incident logs. All logs will be submitted to Mr. Connell for input into a master report. TC will provide a special event report in excel format to the City outlining the required information on that event. Transportation Concept’s employee uniforms normally consist of dark blue slacks or shorts during the summer, light blue uniform shirts with Transportation Concepts embroidered logos, Each employee will be required to always be in full uniform while in the performance of their duties. Uniforms will always be clean, free of spots, and consistent with the requirements of this highly visible service. CITY OF DIAMOND BAR SHUTTLE SERVICES - SPECIAL EVENTS FY2025/2026 8 Qualifications As stated, Transportation Concepts has been providing a similar type of service for over forty years. We are extremely proficient at providing high quality, high capacity, short haul, and high frequency services. In addition, we provide other special services including regular shuttles connecting remote parking lots to employment centers; feeder services linking passengers from the train station to employment centers, and commuter services providing people transportation from designated parking lots in suburban areas to jobsites located in major metropolitan areas. These services are one way we can contribute to improving the air quality of the communities we serve. Local Special Event Shuttle references are provided below: Client Scope of Service Dates Contact Person Contact City of Irvine Shuttle vehicles for special events 2016 to present Luis Alberto lalberto@cityofirvine.org Scripps College Shuttle vehicle for special events 2019 to present Fatima Alt fait@scrippscollege.edu City of Diamond Bar Shuttle vehicles for special events 2019 & 2024 Ramiro Valderrama RValerama@DiamondBarCA.Gov Insurance and Indemnity Transportation Concepts has included a current proof of insurance COI as evidence of our ability to provide the specified insurance amounts from our insurers authorized to do business in the state of California. The Certificate outlines what we carry. We will carry insurance to the degree required by California law as well as in accordance with the City of Diamond Bar contractual requirements. Proposed Vehicle and Fee Proposal Transportation Concepts proposes to provide 2 vehicles with a passenger capacity of twenty-six (26) passengers. Both of which are wheelchair equipped. The rate for each vehicle service hour per bus would be $194.58 per vehicle service hour. Cost includes vehicles, fixed costs associated with facility related expenses, all operating costs including maintenance, cleaning, fuel, labor plus benefits & related taxes, insurance, training, a back-up vehicle, profit, and overhead costs. Based on 2 buses each operating 4 hours per concert event, with a total of 8 events for the season, the maximum obligation would be $12,453.00. The anticipated service level requires each shuttle bus to operate 4 hours for each of the Summer Concert Series Shuttle events. If the City were to exercise the option to enter a four (4) year agreement, Transportation Concepts would be amenable to an annual increase in our billable hourly rates in alignment with the CPI-Index for the area each year. CITY OF DIAMOND BAR SHUTTLE SERVICES - SPECIAL EVENTS FY2025/2026 9 A sample insurance certificate is included at the end of our proposal as well as a current W-9. The Cost Proposal Bid Sheet is being submitted as a separate attachment. Form W-9 (Rev. March 2024) Request for Taxpayer Identification Number and Certification Department of the Treasury Internal Revenue Service Go to www.irs.gov/FormW9 for instructions and the latest information. Give form to the requester. Do not send to the IRS. Before you begin. For guidance related to the purpose of Form W-9, see Purpose of Form, below.Print or type. See Specific Instructions on page 3.1 Name of entity/individual. An entry is required. (For a sole proprietor or disregarded entity, enter the owner’s name on line 1, and enter the business/disregarded entity’s name on line 2.) 2 Business name/disregarded entity name, if different from above. 3a Check the appropriate box for federal tax classification of the entity/individual whose name is entered on line 1. Check only one of the following seven boxes. Individual/sole proprietor C corporation S corporation Partnership Trust/estate LLC. Enter the tax classification (C = C corporation, S = S corporation, P = Partnership) . . . . Note: Check the “LLC” box above and, in the entry space, enter the appropriate code (C, S, or P) for the tax classification of the LLC, unless it is a disregarded entity. A disregarded entity should instead check the appropriate box for the tax classification of its owner. Other (see instructions) 3b If on line 3a you checked “Partnership” or “Trust/estate,” or checked “LLC” and entered “P” as its tax classification, and you are providing this form to a partnership, trust, or estate in which you have an ownership interest, check this box if you have any foreign partners, owners, or beneficiaries. See instructions . . . . . . . . . 4 Exemptions (codes apply only to certain entities, not individuals; see instructions on page 3): Exempt payee code (if any) Exemption from Foreign Account Tax Compliance Act (FATCA) reporting code (if any) (Applies to accounts maintained outside the United States.) 5 Address ( address (optional) 7 List account number(s) here (optional) Part I Taxpayer Identification Number (TIN) Enter your TIN in the appropriate box. The TIN provided must match the name given on line 1 to avoid backup withholding. For individuals, this is generally your social security number (SSN). However, for a resident alien, sole proprietor, or disregarded entity, see the instructions for Part I, later. For other entities, it is your employer identification number (EIN). If you do not have a number, see How to get a TIN, later. Note: If the account is in more than one name, see the instructions for line 1. See also What Name and Number To Give the Requester for guidelines on whose number to enter. Social security number – – or Employer identification number – Part II Certification Under penalties of perjury, I certify that: 1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me); and 2. I am not subject to backup withholding because (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am no longer subject to backup withholding; and 3. I am a U.S. citizen or other U.S. person (defined below); and 4. The FATCA code(s) entered on this form (if any) indicating that I am exempt from FATCA reporting is correct. Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax return. For real estate transactions, item 2 does not apply. For mortgage interest paid, acquisition or abandonment of secured property, cancellation of debt, contributions to an individual retirement arrangement (IRA), and dividends, you are not required to sign the certification, but you must provide your correct TIN. See the instructions for Part II, later. Sign Here Signature of U.S. person Date General Instructions Section references are to the Internal Revenue Code unless otherwise noted. Future developments. For the latest information about developments related to Form W-9 and its instructions, such as legislation enacted after they were published, go to www.irs.gov/FormW9. What’s New Line 3a has been modified to clarify how a disregarded entity completes this line. An LLC that is a disregarded entity should check the appropriate box for the tax classification of its owner. Otherwise, it should check the “LLC” box and enter its appropriate tax classification. New line 3b has been added to this form. A flow-through entity is required to complete this line to indicate that it has direct or indirect foreign partners, owners, or beneficiaries when it provides the Form W-9 to another flow-through entity in which it has an ownership interest. This change is intended to provide a flow-through entity with information regarding the status of its indirect foreign partners, owners, or beneficiaries, so that it can satisfy any applicable reporting requirements. For example, a partnership that has any indirect foreign partners may be required to complete Schedules K-2 and K-3. See the Partnership Instructions for Schedules K-2 and K-3 (Form 1065). Purpose of Form An individual or entity (Form W-9 requester) who is required to file an information return with the IRS is giving you this form because they Cat. No. 10231X Form W-9 (Rev. 3-2024) SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. INSURER(S) AFFORDING COVERAGE INSURER F : INSURER E : INSURER D : INSURER C : INSURER B : INSURER A : NAIC # NAME:CONTACT (A/C, No):FAX E-MAILADDRESS: PRODUCER (A/C, No, Ext):PHONE INSURED REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. OTHER: (Per accident) (Ea accident) $ $ N / A SUBR WVD ADDL INSD THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $ $ $ $PROPERTY DAMAGE BODILY INJURY (Per accident) BODILY INJURY (Per person) COMBINED SINGLE LIMIT AUTOS ONLY AUTOSAUTOS ONLY NON-OWNED SCHEDULEDOWNED ANY AUTO AUTOMOBILE LIABILITY Y / N WORKERS COMPENSATION AND EMPLOYERS' LIABILITY OFFICER/MEMBER EXCLUDED? (Mandatory in NH) DESCRIPTION OF OPERATIONS below If yes, describe under ANY PROPRIETOR/PARTNER/EXECUTIVE $ $ $ E.L. DISEASE - POLICY LIMIT E.L. DISEASE - EA EMPLOYEE E.L. EACH ACCIDENT EROTH-STATUTEPER LIMITS(MM/DD/YYYY)POLICY EXP(MM/DD/YYYY)POLICY EFFPOLICY NUMBERTYPE OF INSURANCELTRINSR DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) EXCESS LIAB UMBRELLA LIAB $EACH OCCURRENCE $AGGREGATE $ OCCUR CLAIMS-MADE DED RETENTION $ $PRODUCTS - COMP/OP AGG $GENERAL AGGREGATE $PERSONAL & ADV INJURY $MED EXP (Any one person) $EACH OCCURRENCE DAMAGE TO RENTED $PREMISES (Ea occurrence) COMMERCIAL GENERAL LIABILITY CLAIMS-MADE OCCUR GEN'L AGGREGATE LIMIT APPLIES PER: POLICY PRO-JECT LOC CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY) CANCELLATION AUTHORIZED REPRESENTATIVE ACORD 25 (2016/03) © 1988-2015 ACORD CORPORATION. All rights reserved. CERTIFICATE HOLDER The ACORD name and logo are registered marks of ACORD HIRED AUTOS ONLY 9/24/2024 Marsh &McLennan Agency LLC Marsh &McLennan Ins.Agency LLC 1 Polaris Way #300 Aliso Viejo CA 92656 Juliana Bae 949-900-1780 OCCerts@MarshMMA.com License#:0H18131 Everest National Insurance Company 10120 PARKCONCIN Everest Denali Insurance Company 16044ParkingConcepts,Inc. 12 Mauchly,Bldg I Irvine,CA 92618 Endurance American Specialty Ins Co 41718 HDI Specialty Insurance Company 16131 Markel Insurance Company 38970 Safety National Casualty Corporation 15105 1485522664 A X 2,000,000 X 1,000,000 10,000 2,000,000 4,000,000 X Y Y RM1GL00069241 6/1/2024 6/1/2025 4,000,000 B B 3,000,000 X X X Y Y RM1CA00092241 RM1CA00093241 6/1/2024 6/1/2024 6/1/2025 6/1/2025 GKLL Per Veh/Loc 350k Veh/$1M Loc C X 2,000,000 X Y EXT30038737801 6/1/2024Y 6/1/2025 2,000,000 X 0 F X N Y SP4068826 6/1/2024 6/1/2025 1,000,000 1,000,000 1,000,000 D E Excess Liability Crime/Employee Dishonesty Y Y XLXD6529400S 5202PR0170202 6/1/2024 6/1/2024 6/1/2025 6/1/2025 Ea Occ /Agg /Ret Limit /Ded Per Occ $3M /$3M /$0 $1M /$50k Cyber Liability:Houston Casualty Company /NAIC #42374/Policy #H23NGP21170302 /Effective 11/18/2023 -11/18/2024 /Limit:$5,000,000 /Deductible $25,000 Each Claim RE:Evidence of coverage. Evidence of Coverage