The URL can be used to link to this page

Home My WebLink About2025 City of Diamond Bar RFP 1 April 22nd , 2025 Crystal Knox Recreation Supervisor City of Diamond Bar RE: Diamond Bar Facilities Private Events Security Dear Crystal, On behalf of EES Security, I sincerely appreciate the opportunity to submit our proposal for security services in the City of Diamond Bar. We are eager to serve your community and confident in our ability to provide exceptional security solutions tailored to your needs. With extensive experience managing similar projects and service scopes, EES Security is well-equipped to ensure a safe and secure environment for all patrons and visitors of Diamond Bar. Our highly trained security professionals prioritize both their responsibilities and superior customer service, fully understanding the importance of representing your community with professionalism and courtesy each day. For over 34 years, EES Security has built a strong reputation for delivering personalized, high-quality security services. Our commitment to excellence has allowed us to establish lasting partnerships with institutions such as Chapman University, CSUF, Long Beach State, Fullerton College, and numerous municipalities across California, including the cities of Newport Beach, Fullerton, Santa Ana, and Yorba Linda. Additionally, we have played an integral role in planning and executing security operations for prestigious events in professional golf, tennis, surfing, cycling, and major marathons. Our client references attest to the integrity, professionalism, and reliability that define our company. We recognize the significance of this contract, and if awarded, I will personally serve as your overall account manager to ensure seamless communication and service excellence. We are committed to providing the right coverage at all times and will remain flexible to accommodate your evolving needs. It would be our privilege to represent Diamond Bar with the highest level of professionalism and dedication. Thank you again for considering EES Security. We look forward to the opportunity to work with you and to contribute to the safety and security of the City of Diamond Bar. Sincerely, Jake Mahan President EES Security 2 Introduction and Background EES Security is pleased to submit this proposal for providing Security Guard services for the City of Diamond Bar. With decades of experience in public safety, event security, and community relations, EES is well- equipped to fulfill the requirements outlined in the Request for Proposal (RFP). Our team is dedicated to maintaining a professional, visible, and approachable presence in Diamond Bar while fostering strong relationships with business owners, residents, visitors, and local law enforcement. EES understands the dynamic nature of the city and recognizes the importance of adapting staffing levels to meet both current and future security needs. Our Security Guards will always maintain a high standard of professionalism and public engagement. Qualifications and Experience EES has over 34 years of experience in security services, providing personnel for public spaces, special events, and business districts. Our current/past clients include Chapman University, CSUF, Long Beach State, and municipal contracts in cities such as Newport Beach, Fullerton, Yorba Linda, and Santa Ana. We were also the vendor of choice by the then HBPD Chief of Police to create this program and get it up and running. Our personnel are well-trained in conflict resolution, de-escalation techniques, and hospitality services, making them ideal candidates for the City of Diamond Bar. Certifications and Professional Affiliations • California Security Guard Card Certification • De-escalation and Crisis Intervention Training • CPR and First Aid Certification • Active Shooter Awareness Training • Community Policing and Public Engagement Certification Methodology EES employs a structured approach to security management, ensuring that all personnel assigned to the city are well-trained, properly supervised, and equipped to handle their responsibilities effectively. Background Screening for Employees All prospective employees undergo rigorous background checks through the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). We also conduct pre-employment interviews, reference checks, and psychological assessments to ensure suitability for public interaction roles. Supervision of Assigned Staff • Dedicated patrol managers and on-site leads will oversee day-to-day operations. • Check-ins with city management to ensure smooth coordination. • Real-time reporting and incident tracking via Mobo Hub including digital logs. 3 Training Programs • Customer service and public engagement training. • Homeless and mental health sensitivity training. • Emergency response and crisis intervention strategies. • Bicycle and foot patrol techniques for effective urban coverage. Uniform Policy Our personnel will wear distinctive collared shirts with the EES logo, currently black with white lettering, and tan or black pants, ensuring a professional and recognizable presence. Uniforms will be well-maintained and comply with BSIS branding requirements. Communication and Contact Points EES will provide the city with multiple points of contact, including an account manager available 24/7 for emergency situations. A designated patrol manager will be available during all operational hours for direct coordination with the city. The provided contact for our 24-hour dispatch line will also be provided for any staffing needs, last minute additions or subtractions, or any other non-emergency issues. Staff Check-in Procedures Personnel will check in with the city’s designated contact at the beginning and end of each shift. Electronic time-tracking tools will ensure accountability and proper shift coverage. Staffing and Absence Coverage EES currently services multiple cities in a 25 mile radius of the city with patrol guards. We will cross train a handful of these individuals to help with any and all additions that might arise. EES also maintains a reserve pool of trained personnel to ensure that any absences or schedule changes are covered promptly without disruption to service. 4 Fee Proposal EES proposes the following competitive rates for Guard Services: June 1st , 2025 – May 31st, 2026 Standard Guard Rate……………………………………………………………………………………………………..$33.00/hour Five (5) hour minimum required for all shifts. Any shift over eight (8) hours in length will be billed at 1.5x the standard rate. Any shift over twelve (12) hours in length will be billed at 2x the standard rate. All Federal Holidays shall be billed at 1.5x the standard rate. Rates include all necessary labor, supervision, equipment, uniforms, and administrative costs. Insurance EES certifies that company meets and/or exceeds all necessary insurance coverages requested by the City of Diamond Bar, and upon award, will send a certified copy of the COI with additionally insured language as requested. Consulting Services Agreement EES certifies that company agrees to the City’s Professional Services Agreement terms and conditions. 5 References Below are three references for similar services provided by EES: 1. City of Yorba Linda Contact: Nancy Shean Phone: 657-242-4663 | nshean@yorbalindaca.gov Services: Downtown and city facility patrol security. 2. City of Fullerton Contact: Edgar Rosales Phone: 714-738-2880 | Erosales@cityoffullerton.com Services: Downtown and city facility patrol security. 3. City of Newport Beach Contact: Tom Fischbacher Phone: 949-644-3151 | TFischbacher@nbpd.org Services: Downtown and city facility patrol security. Beach Ambassador Patrol. Conclusion EES is committed to delivering a high-quality Security Guard service that enhances the safety, security, and experience of the City of Diamond Bar. Our experience, professionalism, and customer service-driven approach make us the ideal partner for Diamond Bar. Our commitment to constant client contact and flexibility make EES an excellent choice for this program. We look forward to the opportunity to work together and provide an exceptional level of service to the community. If you have any questions or require further details, please do not hesitate to contact us. Sincerely, Jake Mahan President EES Security