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HomeMy WebLinkAboutAventus Security Diamond Bar Private Events ResponsePROPOSALAVENTUS S E C U R I T Y D I A M O N D B A R P R I V A T E E V E N T S S E C U R I T Y HQ Address: Proposal Due Date: 4605 Lankershim Blvd Ste. 535North Hollywood, CA 91602 Leo Karimi Director of Operations Proposer: April 9, 2025 System Of CommunicationAVENTUS SECURITY D i a m o n d B a r P r i v a t e E v e n t sSecurity S e r v i c e s Dear Ms. Knox and Members of the Procurement Dept., The whole team here at Aventus Security is pleased to submit this proposal for security services at for your city’s events. With extensive experience in providing contracted protective services for multiple citywide properties and events, and dealing with vulnerable populations, we are confident in our ability to meet and exceed the Diamond Bar’s security needs. Our commitment to professionalism, reliability, and compliance ensures that we will provide superior security services in accordance with the RFP requirements. We fully understand the scope of work outlined in the RFP, and are able to meet and agree to all terms and conditions set forth in the Professional Services Agreement. Our team has a proven track record of providing high-quality security services for cities and law enforcement. Our personnel undergo rigorous background checks, are trained in de- escalation techniques and customer service skills to interact with diverse populations. We also have robust employee retention programs to maintain stability in our security force, bolstered by our guard rating system that our clients can take part in. Our site supervisor will provide regular reports, attend scheduled meetings, and coordinate with Diamond Bar representatives. We utilize advanced reporting technology to maintain accountability and provide real-time updates. Aventus Security affirms that there are no conflicts of interest or pending litigation that would affect our ability to perform under this contract. Our proposal will remain valid for no less than 90 days after bid opening. We can’t wait to show you what the future of security looks like. Sincerely, Leo Karimi COO, Aventus Security leo@aventussecurity.com (818)-516-7702 4605 Lankershim Blvd., Ste 535 North Hollywood, CA 91602 Introduction Experience Staffing Plan Training Plan Equipment Uniform Software Personnel Information Licenses/Certifications Cost Narrative Paperwork Examples W-9 & Proof of Insurance 1 2 8 10 14 15 16 20 27 29 30 34 System Of CommunicationAVENTUS SECURITY D i a m o n d B a r P r i v a t e E v e n t sSecurity S e r v i c e s T a b l e o f C o n t e n t s I f v i e w i n g o n a c o m p u t e r /t a b l e t , c l i c k /t o u c h t h e s e c t i o n t i t l e t o j u m p t h e r e . System Of Communication Discovery: Aventus Security emerged from a deep understanding of the security industry’s challenges. Our founder, the youngest person to ever qualify as a Professional Protection Officer in California, discovered critical gaps in conventional security practices—gaps that compromise quality, transparency, and innovation. Where others shy away from accountability, Aventus steps in, turning today’s security challenges into tomorrow’s solutions. We are constantly refining our approach to meet the dynamic needs of an ever- changing security landscape, delivering security that not only protects but enhances the well-being of all citizens. And rather than sit back and react to problems as they happen, we try to foresee security challenges and act to solve them before they start. Knowledge: Successful security requires the right tools and the best talent. Our included Guard Owl software and app empowers our guards with real-time information and actionable insights, and provides our clients with transparent, responsive service at every moment. In addition, Guard Owl allows you to add guards from our expansive employee roster without the use of subcontractors. We offer a transparency that few security companies can even hope to match. In addition, Aventus invests in its guards beyond mere training; our clients can rate our guards, ensuring they feel motivated, appreciated, and prepared to face the fast-paced, high- stakes environment of security. “The heart of security lies in the passion and commitment of its people”—a principle that guides every aspect of our operations. Success: Aventus Security is more than a company; we’re a movement for quality, transparency, and care. With a strong track record of proactively securing dynamic, citywide security solutions, we’ve earned a reputation for protecting both people and property with integrity and compassion. Our rapid growth over the last seven years has positioned us perfectly to expand our mission to more events, cities, counties, states, and industries, while still being nimble enough to tailor an experience to make assignments of any size run smoothly. AVENTUS SECURITY D i a m o n d B a r P r i v a t e E v e n t sSecurity S e r v i c e s A b o u t U s RESPONSES TO: CRYSTAL KNOX, RECREATION SUPERVISOR CITY OF DIAMOND BAR, CA CKNOX@DIAMONDBARCA.GOV PRIMARY POINT OF CONTACT: LEO KARIMI CHIEF OPERATING OFFICER AVENTUS SECURITY INC. CORPORATE HQ: 4605 LANKERSHIM BLVD STE. 535 NORTH HOLLYWOOD, CA 91602 PHONE: (818)516-7702 E-MAIL: LEO@AVENTUSSECURITY.COM WEBSITE: AVENTUSSECURITY.COM PPO #: 122422 DGS SBE#: 2032111 SAM UEI #: U3K8L854Z2M5 DUNS #: 109876922 CAGE CODE: 0K4Q4 THE WORD “AVENTUS” MEANS DISCOVERY, KNOWLEDGE, AND SUCCESS—THE THREE QUALITIES THAT DEFINE THE MISSION OF AVENTUS SECURITY. 1 REFERENCES RFP# 717-25-710 TSU Residential Security Services City of Richmond Megan Louise, City Contractor Liaison 450 Civic Center Plaza Richmond, CA 94804 megan@cityofrichmond.us (805)285-8557 2021 - Present Varies as needed, over $1 million/year Providing security services for Richmond city facilities and events, including weapons screening. Eden Housing Laila Sabur, Property Supervisor (510)-786-8177 laila.sabur@edenhousing.org 2021 - Present 170 Coronado Ave, Alameda, CA 94501 Providing security services for Eden Housing’s 25 permanent supportive housing properties and 10 outdoor development properties EAH Housing 22 Pelican Way San Rafael, CA 94901 mdavis@eahhousing.org Melody Simmonds, Property Supervisor (415)258-1800 2020 - Present Providing security patrols for select PSH properties and firewatch services for all properties. Approx. $1 million Approx. $1.9 million System Of CommunicationAVENTUS SECURITY D i a m o n d B a r P r i v a t e E v e n t sSecurity S e r v i c e s E x p e r i e n c e 2 CITY OF RICHMOND System Of CommunicationAVENTUS SECURITY D i a m o n d B a r P r i v a t e E v e n t sSecurity S e r v i c e s E x p e r i e n c e Work Performed APS has had the privilege of providing security services for the City of Richmond since 2021, with a combination of armed and unarmed security guards working throughout different facilities, ensuring the safety and well-being of staff, vendors and community members, including men, women, children, and families who frequent city facilities This security also included events around the city, each one posing unique and exciting challenges that APS has overcome. The primary objective of our security program is to safeguard the City of Richmond’s facilities, events, employees, guests, visitors, and citizens. Drawing on our extensive experience working with indigent people in high-risk environments, our officers are also well- versed in the appropriate techniques for managing diverse, vulnerable populations, like the unhoused or citizens currently suffering from a psychiatric condition. Challenges, key staff, and solutions in Richmond germane to your events: Vandalism Eddie Rashiq Eddie’s training during site visits with our guards established clear rules for dealing with vandalism incidents, and preventing property damage through randomized patrol timing and the identification of points of interest.. Unhoused populations Leo Karimi Community-centered approach, focusing on tactical de-escalation techniques and treating everyone with dignity.. Unexpected gatherings or last- minute events Narek & Sam, our Guard Owl team Richmond staff can call in extra guards from our pool of employees to cover any event safely. 3 August 12, 2024 From: Megan Louise To Whom It May Concern: I am pleased to reaffirm the City of Richmond's strong and enduring partnership with Aventus Private Security. The caliber of their contractual and professional services has consistently exceeded our expectations. We greatly value Aventus’s unwavering dedication to safeguarding our staff, tenants, visitors, and the public, as well as our city facilities, parks, and municipal buildings. Their commitment to effective and timely communication is evident in the comprehensive daily reports we receive, which detail their 12-hour service coverage and enable us to promptly address any safety concerns. The Aventus team consistently demonstrates professionalism, responsiveness, and empathy, while maintaining a firm stance on ensuring safety and security. The City of Richmond fully supports Aventus Security’s continued efforts to enhance the safety, prevention, intervention, and communication within our community. Sincerely, Attn: Megan Louise 450 Civic Center Plaza Suite 300 Richmond, CA 94804 805.285.8557 megan@cityofrichmond.us EDEN HOUSING System Of CommunicationAVENTUS SECURITY D i a m o n d B a r P r i v a t e E v e n t sSecurity S e r v i c e s E x p e r i e n c e Work Performed In our MSA partnership with Eden Housing, Aventus Private Security (APS) has delivered a transformative security solution across their portfolio, safeguarding over 25 properties and 10 outdoor development sites throughout California. Since beginning our engagement, APS has achieved a 25% reduction in incidents of vandalism and theft, especially in high-crime areas. This improvement is attributed to our COO, Leo Karimi, whose implementation of enhanced surveillance systems, and strategic patrols with a community-centered approach, has ensured that our partnership with Eden Housing has persisted and flourished. Our security personnel are on-site for over 5,260 hours each month, closing more than 95% of reported security gaps within 24 hours. This proactive approach has strengthened both safety and operational efficiency at Eden Housing properties. Through APS’s community engagement efforts, and our Guard Owl software, resident satisfaction with security measures has increased by 30%, fostering a deeper sense of safety and trust within these communities. Problems, key staff, and solutions from Eden Housing that apply to Diamond Bar: Unhoused encampments Leo Karimi Community-centered approach, focusing on tactical de-escalation techniques. Unwanted guests Leo Karimi Going property by property, Leo found root causes of misuse of common property and designed new posts and schedules to deter unauthorized entry. Staffing shortages during disruptions Narek & Sam, our Guard Owl team Our software offers same-day staff replacement with as little as 30 minutes notice. 5 To Whom It May Concern: I am pleased to offer this recommendation for Aventus Private Security. Two years ago, Eden Housing made the decision to transition to Aventus, and it has proven to be one of the best decisions for our organization. The professionalism and responsiveness of the Aventus team have been exemplary, and their commitment to providing tailored security solutions has been invaluable. Aventus distinguishes itself by taking the time to thoroughly understand the specific needs of our properties. Their staff conducted comprehensive site tours and engaged in detailed discussions to ensure the right security personnel were assigned to our facilities. The guards provided by Aventus are consistently punctual, approachable, and maintain a firm yet courteous demeanor when enforcing property policies. Their ability to communicate effectively with both the public and our property personnel has greatly contributed to a secure and well-managed environment. Our experience with Aventus Private Security has far exceeded our expectations, and I am confident they will provide the same level of service and dedication to your facilities. Sincerely, Laila Sabur 24 May, 2024 www.edenhousing.org 170 Coronado Ave, Alameda, CA 94501 (510)-786-8177 laila.sabur@edenhousing.org System Of Communication ADDITIONAL QUALIFICATIONS Sonoma County Water Agency Dates: July, 2024 - Present Cost: $812,448/year Ventura County Fair Dates: July 30-August 10 Cost: $340,000 626 Night Market Dates: April 5-7, August 2-4 Cost: $785,600 LA Pride Parade Dates: First Week of June: 2022, 2023, 2024 Cost: $ 309,600 AVENTUS SECURITY D i a m o n d B a r P r i v a t e E v e n t sSecurity S e r v i c e s E x p e r i e n c e Oxnard Airport Dates: April, 2024 - Present Cost: $628,992/year San Diego Housing Commission Dates: Starting June, 2025 Cost: $600,000/Year 7 Overview Aventus Security’s deployment of guards will be tailored to the specific requirements outlined in your RFP on an event-by-event basis. Our approach integrates advanced technology, detailed pre-event planning, and highly trained personnel to ensure the safety and smooth execution of all events. For the sake of brevity and page count, this is only a broad outline of our planning and training. We will happily go into more detail and provide a more comprehensive document if you would like. 1. Comprehensive Pre-Event Planning Risk Assessment: Conduct thorough site surveys and vulnerability analyses tailored to the event’s unique characteristics, such as size, layout, and expected crowd numbers. Custom Security Plans: Develop event-specific protocols addressing access control, crowd flow, and emergency response. Stakeholder Collaboration: Work closely with Parks & Rec staff, law enforcement, and event organizers to ensure alignment on security objectives and procedures. Guard Requirements: All assigned guards will be part of a vetted guard list approved by the city and include: their full name, a current photo, address, phone numbers, copy of current CA driver’s license, and listed experience going back at least 12 months before they are assigned to one of your events. They will all receive on-site training before they are ever scheduled to work. 2. Real-Time Communication and Incident Management Guard Owl App: Utilize our proprietary Guard Owl software for real-time guard tracking, incident logging, and transparent communication with event organizers. Dedicated Communication Channels: Maintain open lines of communication between guards, supervisors, and City representatives. Augment Guard Numbers: If you decide an event is understaffed, our software allows you to add more guards, even on the day of the event. 3. Post-Event Analysis Incident Reporting: Provide detailed logs of all security activities and incidents, available in real-time. Debriefing: Conduct post-event reviews to identify areas for improvement and implement lessons learned. System Of CommunicationSecurity G u a r d S e r v i c e sDiamond B a r E v e n t s S t a f f i n g 8 AVENTUS SECURITY 5. Tactical Placement and Preemptive Problem Solving Access Control: Position guards at entry/exit points to manage ingress and egress, conduct any bag checks, and enforce restricted areas that are required. Crowd Management: Allocate guards to high-traffic zones such as stages, vendor areas, and VIP sections to maintain orderly movement. Alcohol Service: Enforce the strict 5-hour alcohol service period by posting guards by the bar to check IDs and make sure that staff are following protocols. Surveillance: Schedule regular patrols to deter potential threats and ensure continuous monitoring of sensitive areas. 6. Emergency Preparedness All guards will be trained as a rapid response team equipped to handle first aid, evacuations, and other critical incidents. Our guards are all certified in CPR, first aid, Narcan and AED use. Collaborate with local law enforcement and emergency services to ensure that the emergency is under control as soon as possible. Special Care When Dealing with the Unhoused: Community-based approach that emphasizes safety and the preservation of dignity for all involved. S e c u r i t y G u a r d S e r v i c e sDiamond B a r E v e n t s S t a f f i n g Overview 4. Vetting All guards will be graduates of state-certified security guard training programs (CALSAGA training and additional modules through our senior staff) as well as on-site training, and meet all background check requirements. Deploy security personnel based on the event’s scope, including unarmed guards for crowd management, access control, and patrols. Assign a dedicated account manager to each event to coordinate operations and serve as the primary point of contact. 9 AVENTUS SECURITY Training 1. Access Control and Crowd Management Objective: Ensure secure ingress/egress points, regulate visitor flow, and mitigate crowd risks. Ingress/Egress Protocols: Monitoring entry points for unauthorized access and managing crowd flow to prevent bottlenecks. Credential/ID Verification: Training guards in efficient verification methods to prevent counterfeiting and unauthorized entry. Crowd Flow Techniques: Proactively managing crowd dynamics to avoid congestion during peak hours. Public Engagement: Techniques for effective communication with attendees to encourage compliance and maintain a positive atmosphere. Traffic Management: Safely directing both vehicles and pedestrians through parking lots and entrances/exits with an emphasis on minimizing bottlenecks. 2. Conflict De-escalation and Customer Service Objective: Equip guards to defuse conflicts calmly and enhance guests’ well-being. Early Threat Recognition: Identifying signs of potential confrontation or aggression early to intervene before escalation. Communication and De-escalation Skills: Leveraging calm, respectful language and non-threatening body language. Customer Service: Training guards to interact professionally and helpfully, recognizing that they represent the face of the event's security team. “Verbal Judo”: Dr. George J. Thompson provides comprehensive training for tactical de- escalation of any confrontation. 3. Emergency Response Protocols Objective: Prepare guards for medical emergencies, evacuations, and coordination with emergency services. Medical and Fire Emergencies: Guards receive training in CPR/First Aid and basic fire safety, including the use of on-site fire extinguishers. Guards will also be certified in AED and Narcan use. Evacuation Procedures: Comprehensive evacuation plans, including designated exits, assembly points, and guidance on assisting vulnerable attendees. Emergency Services Coordination: Protocols for liaising with local fire, police, and medical teams to ensure a coordinated response to any incidents. System Of CommunicationSecurity G u a r d S e r v i c e sDiamond B a r E v e n t s M e t h o d o l o g y 1 0 AVENTUS SECURITY Training System Of CommunicationSecurity G u a r d S e r v i c e sDiamond B a r E v e n t s M e t h o d o l o g y 4. Suspicious Behavior and Package Detection Objective: Enable guards to identify and manage potential security threats discreetly. Suspicious Behavior Recognition: Guards are trained to observe attendee behaviors that might indicate potential threats. Weapons Screening: If needed at an event, our guards are trained in metal detector and wand use as well as other passive methods to identify weapons. Package and Bag Screening: Specific protocols for managing unattended bags or suspicious items, including designated areas for item inspection and alerting authorities. Coordination with Law Enforcement: Training to support seamless escalation to law enforcement when necessary, minimizing disruption to event flow. 5. Self-Defense and Physical Security Skills Objective: Ensure guards are equipped to protect themselves and others if necessary with a focus on de-escalation. Physical contact with anyone is only used as a last resort for emergency situations and defense of life. Prioritize De-escalation Techniques: Train guards to avoid altercations entirely with Dr. Thompson’s “Verbal Judo” tactical de-escalation plan. Basic Self-Defense: Techniques focused on non-lethal responses to defend against personal threats without escalating situations. Physical Security Procedures: Methods for securing physical barriers around high- priority areas. Restraint Techniques: Safe methods for legally controlling aggressive individuals until law enforcement can take over. 6. Event-Specific Scenario Training Objective: Prepare guards for event-specific challenges and crowd behaviors unique to a large outdoor event. Training Topics: VIP and Media Handling: Protocols for assisting and securing high-profile individuals or media personnel to ensure smooth operations. Outdoor Environment Preparedness: Addressing challenges such as weather changes, late-night crowd behaviors, and ensuring perimeter security in open-air settings, especially during high-traffic events like bike races or fun runs. Vendor and Staff Interaction: Training on supporting vendors and event staff with any security needs they might encounter during operations. Crowd Management and Control: Techniques for managing large crowds and maintaining orderly flow and strategies for preventing overcrowding and ensuring smooth movement of attendees. Alcohol Management: Identifying signs of intoxication and legal responsibilities related to alcohol service, including procedures for handling intoxicated individuals and working with event staff to ensure compliance with the 5-hour bar schedule and other facility rules. 1 1 AVENTUS SECURITY Training System Of CommunicationSecurity G u a r d S e r v i c e sDiamond B a r E v e n t s M e t h o d o l o g y 7. Legal and Ethical Standards Objective: Uphold legal and ethical guidelines to ensure compliance and professionalism. Non-Discriminatory Practices: Emphasis on equal treatment and professionalism across all interactions. Confidentiality Protocols: Safeguarding sensitive information, including incident details, to uphold event integrity and the dignity of all involved. Commitment to a Drug-Free Workplace: Aventus Security does not tolerate any illegal drug use on or off the job. We regularly conduct random drug screenings in order to enforce that commitment. 8. Use of Guard Owl Software Objective: Enable guards to leverage Aventus’ Guard Owl app for real-time incident tracking, communication, and coordination. Incident Reporting: Procedures: Logging and reporting security incidents promptly and accurately. Live Tracking and Communication: Training on using Guard Owl to communicate real- time updates, enabling quicker response to security concerns. Data Recording and Review: Emphasis on precise data entry and tracking capabilities to enhance guard accountability and event security assessment. Guard Rating: Make sure that your favorite guards are always on hand, and let us know if a guard’s skillset isn’t a match for your organization and should be reassigned or let go. Our software lets you easily and discreetly rate our staff from your client portal. 9. Ongoing Professional Development Objective: Maintain high standards of readiness and adaptability through continuous learning. Refresher Courses: Periodic training on core security skills, such as emergency response and event guest engagement and specialized webinars on various topics deemed relevant to event security. Supervisor Feedback and Mentorship: Continuous coaching from supervisors to refine skills and provide constructive feedback after each event, ensuring employee satisfaction and the retention/promotion of our finest guards. 1 2 AVENTUS SECURITY Training System Of CommunicationSecurity G u a r d S e r v i c e sDiamond B a r E v e n t s M e t h o d o l o g y 10. Physical Fitness and Health Standards Objective: Ensure guards meet the physical demands of event security. Training Topics Pre-Event Physical Preparation: Guards undergo basic fitness assessments to confirm readiness for extensive patrol and standing duties. They are also trained in our Illness & Injury Prevention Plan (available upon request). On-Duty Health Management: Strategies for maintaining stamina during long shifts, including hydration, rest rotation, and stress management. Routine Assessments: Supervisors will conduct regular health checks to ensure all personnel are fit for duty throughout the event (including random drug tests before and during the event and the ability to easily lift 50 lbs.). 11. Post-Event Evaluation and Improvement Objective: Gather insights from previous assignments to improve BUSD’s security plans. Training Topics Debriefing and Feedback Collection: Gathering insights from guards to understand any challenges faced during previous shifts. Incident Analysis: Reviewing incident reports to identify areas for improvement. Training Adjustments: Updating training modules and protocols based on lessons learned, ensuring continuous improvement in our security strategy. Supervisor Feedback and Mentorship: Continuous coaching from supervisors to refine skills and provide constructive feedback after each event, ensuring employee satisfaction and the retention/promotion of our finest guards. 1 3 AVENTUS SECURITY We know that you expect the latest and best, so that’s what APS guarantees in our equipment as well as our staff. Once we have examples of MPBD-approved flashlights and other equipment, we will purchase any we do not already have in use. System Of CommunicationDiamond B a r E v e n t sSecurity S e r v i c e s E q u i p m e n t 1 4 AVENTUS SECURITY UNIFORM DETAILS Our uniform selection combines style, functionality, and durability. Our shirts are made from 100% polyester, ensuring comfort, durability, and resistance to stains and wrinkles for a professional look all day, and easy machine-washability to ensure our guards are always looking their best. Our standard uniform profile consists of: Collared, button up, short sleeved shirt with 5-point military creases, "X" stitched epaulets, and a designated badge/credentials tab Black tactical pants (other colors are available if a client requires a certain aesthetic). Black tactical boots. Additional Aventus-branded hats, coats, sweaters, neon vests, body armor and rain gear available should need arise. At APS, we uphold the highest standards of quality in the uniforms we provide to our employees. We are committed to delivering attire that not only enhances the professional appearance of our security personnel but also meets your specific functional requirements. Our uniforms are ready for the diverse environments and tasks that our security teams encounter daily. Below are the standard offerings for you to choose from, and we will also provide any additional attire that MBPD would like. System Of CommunicationAVENTUS SECURITY D i a m o n d B a r E v e n t sSecurity S e r v i c e s U n i f o r m 1 5 C US TOM IZ A B L E T A S K S W I L L B E A S S IG NE D A N D U PD A T ED I N R E A L T IM E . D E T A I LE D INS TR U C T I O N S: G U A R D S R EC E I V E C L E A R A N D D ET AI L E D T A SK D ES CRI PT IO N S , L E A V I NG NO R O OM FO R A M BI GU I T Y. G U A R D A P P T h e G u a r d O w l A p p i s a c u t t i n g -e d g e s e c u r i t y p l a t f o r m d e v e l o p e d b y o u r t e a m , i n c l u d i n g a f o r m e r S p a c e X e n g i n e e r a n d a n A I s p e c i a l i s t , t o r e v o l u t i o n i z e s e c u r i t y o p e r a t i o n s . C o m b i n i n g p r e c i s i o n e n g i n e e r i n g w i t h a d v a n c e d A I , t h e a p p o f f e r s f o o l - p r o o f r e p o r t i n g , r e a l -t i m e t r a c k i n g , a n d d y n a m i c t a s k m a n a g e m e n t t o e n s u r e m a x i m u m e f f i c i e n c y a n d t r a n s p a r e n c y . A I -POW E R ED A S SI S T ANC E : E NS U R E S A L L R E PO R T S A R E CO M P L E T E, A C C URA TE , A N D PRO F E S S I O N AL L Y F O R M A T T E D . M ULT I -M E D I A S UP POR T : GU A RD S C A N A T T A C H I M A G ES A N D P R O VI D E D E TA I LE D D ES CRI PT IO N S , GI V I N G C L I E N T S A CO M P R E HE N SI V E V I E W O F I N C ID E NT S . G UA R D-F R I E N D L Y I N T E R F A C E : S I M P L E A N D C L E A R LA Y O U T R ED U C E S E RRO R S A N D IM P R O V E S G U A RD PR O DU C T I VI TY . C L I E N T A C CES S : C L IE N T S C A N R E V I E W T A SK S , R EP O R T S, A ND G U AR D PE R F O R M A N C E E F F O R TL ES S L Y F R OM T H E I R PO R T A L. 1 6 C L I E N T P O R T A L T h e G u a r d O w l C l i e n t P o r t a l p r o v i d e s r e a l -t i m e i n s i g h t s i n t o a l l s e c u r i t y a c t i v i t i e s , g i v i n g y o u u n p a r a l l e l e d v i s i b i l i t y a n d c o n t r o l o v e r y o u r o p e r a t i o n s . W i t h a n i n t u i t i v e d a s h b o a r d , c l i e n t s c a n v i e w o n g o i n g s h i f t s , m o n i t o r g u a r d l o c a t i o n s , a n d r e c e i v e i n c i d e n t u p d a t e s a s t h e y h a p p e n . R E A L -T I M E A C T I V I T Y M O N I T O R I N G : I N S T A N T L Y S E E G U A R D M O V E M E N T S A N D A C T I V I T I E S O N A N I N T E R A C T I V E M A P . P R I O R I T Y F I L T E R I N G : F O C U S O N H I G H -P R I O R I T Y E V E N T S B Y F I L T E R I N G R E P O R T S B A S E D O N C A T E G O R I E S S U C H A S I N C I D E N T S , A C T I V I T I E S , O R M A I N T E N A N C E . S E A M L E S S R E P O R T A C C E S S : D O W N L O A D D E T A I L E D S H I F T O R I N C I D E N T R E P O R T S W I T H J U S T A C L I C K T h e c l i e n t p o r t a l e n s u r e s y o u 'r e a l w a y s i n f o r m e d , g i v i n g y o u t h e p e a c e o f m i n d a n d e f f i c i e n c y y o u n e e d . 1 7 System Of CommunicationA D a y w i t hGuard O w l 1 8 MEANS A DAY WITHOUT: GUARDS ON-DEMAND CLEAR POST ORDERS GPS-TRACKABLE GUARDS REAL-TIME INCIDENT REPORTING FOR MORE INFORMATION, PLEASE VISIT WWW.GUARDOWLCO.COM System Of CommunicationAnd a D a ywithout... 1 9 Edrees Tabibzada F O U N D E R /C E O Sarah Dupont C F O Rocio Anderson F I N A N C I A L A N A L Y S T DavidAvdalian C O M P L I A N C E O F F I C E R Mike Thompson P R O C U R E M E N T D I R E C T O R , G O V ’T R E Q U E S T S Omar Umar P R O C U R E M E N T D I R E C T O R , P R I V A T E Shay Raofi B I L L I N G & I N V O I C I N G MathewKratz R E C R U I T M E N T M A N A G E R Narek Kajikian R I S K A N A L Y S T Eddie Rashiq D I R E C T O R O F O P E R A T I O N S Leo Karimi C O O Sony Singh D I R E C T O R - H R TBD System Of CommunicationAVENTUS SECURITY COMPANY STUCTURE Event Guards E V E N T D I R E C T O R D i a m o n d B a r E v e n t sSecurity S e r v i c e s P e r s o n n e l On-site Supervisors 2 0 Aventus Security's offsite personnel are expertly organized to meet Diamond Bar’s high standards, ensuring precise, responsive, and reliable security operations. The team is led by the Chief Operating Officer (COO), who provides strategic oversight and ensures all activities align with each event’s needs. Reporting to the COO, the Director of Operations manages the contract's overall fulfillment and supervises all team members. The local Account Manager serves as the primary point of contact, coordinating service delivery and maintaining clear communication between Aventus Security and the city. Supporting this structure, the Chief Regional Supervisor oversees the quality of service by managing supervisors and security personnel, ensuring compliance with event-specific procedures. Additionally, our 24/7 Dispatch Team is always available to handle requests, concerns, and emergencies, ensuring seamless communication and prompt responses. This coordinated approach guarantees that the your events receive consistent, high-quality security services tailored to fit your specific needs. Below are key offsite team members, followed by a flow chart and a list of possible onsite staff on the next two pages. Edrees Tabibzada, CEO Leo Karimi, COO Narek Kajikian, Risk Analyst Edrees excels in large-scale project management, skillfully coordinating 100+ guards, marking him as an outstanding director. His expertise in educational security, particularly proven at Westmont College, enables him to deploy professional officers effectively, ensuring robust leadership and secure events. Providing top-tier leadership and ensuring a secure, well-managed environment. Narek has extensive training experience with Space X & The Boring Company, including Top Secret Clearance (TSC), OSHA certification, and specialized programs like ORA and SCM, making him exceptionally qualified for the events in Diamond Bar. Narek’s leadership guarantees a well- prepared, effective security operation. With extensive experience as LAX Post Commander and Director of Security, Leo brings a wealth of knowledge to your events. His background in managing complex security operations and emergency responses, coupled with his role in overseeing all command center intelligence, positions him to make informed, critical decisions. As the COO, Leo’s seasoned expertise ensures a well-coordinated event. System Of CommunicationAVENTUS SECURITY D i a m o n d B a r E v e n t sSecurity S e r v i c e s P e r s o n n e l KEY PERSONNEL 2 1 CEO/Founder NICK TABIBZADA Experience: CEO/Founder, Aventus Security 2018-PresentEducation: 2014-2017 Operational Management Guard licensing & training Client Relations Leadership and Team Development CAL Lutheran University BS - Economics Expertise: Languages: English (Fluent) Dari (Fluent) Spanish (Fluent) Certificates: Procurement Specialist Certification PSP Certification Certified Security Project Manager (CSPM) NASCO PPO Directed daily operations, optimizing security service delivery and resource allocation, reducing incidents by 25% in high-risk areas. Developed and enforced policies that cut theft rates by 20% across commercial and residential properties. Ensured strict regulatory compliance, leading to a 35% drop in vandalism on school campuses and retail zones. Spearheaded efficiency improvements in housing security operations, increasing operational effectiveness by 20% and client satisfaction by 25%. Enhanced team leadership and engagement, reducing staff turnover by 15% and boosting efficiency by 10%. 2016- 2018Director of Security, Ten Thousand Designed and implemented security protocols, improving response times by 25% and resident satisfaction by 40%. Integrated advanced security technologies. Managed VIP security, ensuring high-profile residents received exceptional service. System Of CommunicationAVENTUS SECURITY D i a m o n d B a r E v e n t sSecurity S e r v i c e s P e r s o n n e l 2 2 Regulatory Compliance Risk Management Operational Management Project Management Chief Operating Officer LEO KARIMI Director of Operations, Aventus Security 2014 - 2017 Experience: COO, Aventus Security 2017-PresentEducation: Stanford University 2012-2016 BA - Criminal Justice Expertise: Languages: English Urdu Spanish Certificates: Guard Card OSHA Certification CPP PSP CSPM CSSM Firearm License Led Southern California operations, achieving a 30% improvement in response times and client satisfaction. Developed and implemented safety protocols, reducing security incidents by 25%. Trained security teams, improving skills and lowering turnover by 20%. Conducted site audits, enforcing compliance and raising safety standards, increasing contract renewals by 95%. Strengthened housing security programs, improving efficiency by 22% and client satisfaction by 27%. Enhanced employee engagement by 12% and reduced staff turnover by 17% through leadership initiatives. Implemented safety protocols, cutting safety violations by 35%. Developed post orders and procedures, enhancing security efficiency by 30%. Resolved 95% of client complaints, maintaining high service quality. System Of CommunicationAVENTUS SECURITY D i a m o n d B a r E v e n t sSecurity S e r v i c e s P e r s o n n e l 2 3 Led security projects, ensuring compliance and operational excellence, resulting in a 30% improvement in efficiency. Conducted risk assessments and implemented proactive measures, reducing incidents by 25%. Spearheaded client engagement strategies, achieving a 95% contract renewal rate. Trained personnel,reducing staff turnover by 20%. Managed security teams, ensuring policy adherence and enhancing incident response. Conducted security audits, reducing breaches and improving safety measures. Strengthened client relationships, leading to increased contract renewals. Project Management Training & Development Data Analysis & Reporting Compliance & Standards Executive Project Manager EDDIE RASHIQ Supervisor, G4S Global 2017 - 2018 Experience: Director of Operations, Aventus Security 2020 - PresentEducation: University of Southern California 2018 - 2022 AA - Public Affairs Expertise: Languages: Hindi (Fluent) Spanish (Fluent) Certificates: OSHA Certification TSC Certification Certified Emergency Manager NSC Advanced Safety CPP PSP Security Guard, G4S Global 2015 - 2017 Provided security across multiple sectors, ensuring safety and compliance. Adapted to diverse environments, maintaining high security standards. System Of CommunicationAVENTUS SECURITY D i a m o n d B a r E v e n t sSecurity S e r v i c e s P e r s o n n e l 2 4 EXPERIENCE TRAINING 5+ years security experience PD Personnel for City of Beverly Hills Licensed for Exposed Firearm and Concealed Firearm Oversees a Team of 350+ Security Guards B SIS #: 64 46865 POST Regular Basic Course ACLS Certified Field Management Training Supervisory Training Cody Nunez EXPERIENCE TRAINING 9 years security experience Military Background Licensed for Exposed Firearm Ex-VIP Protection Agent Ex-Private Contractor for a US Embassy B SIS #: 1 65071 0 PSD/VIP Protection Field Management Training Supervisory Training NITA - Physical Security Operations Training NITA - Intrusion Detection TrainingJemar Faniel EXPERIENCE TRAINING 7+ years security experience Ex-Air Force - Security Forces Licensed for Exposed Firearm Executive Protection Agent Oversees Daily Operations over Multiple Sites BSIS #: 6713613 Basic Military Training Field Management Training Supervisory Training AED Certification Level II & III | Self-Defense & Defensive ControlChristopher Reyes System Of CommunicationAVENTUS SECURITY POTENTIAL GUARDS D i a m o n d B a r E v e n t sSecurity S e r v i c e s P e r s o n n e l 2 5 EXPERIENCE TRAINING System Of CommunicationAVENTUS SECURITY POTENTIAL GUARDS EXPERIENCE TRAINING 2+ years security experience Supervised security at public construction sites, ensuring safety and public inspections. Managed access to high-risk areas, ensuring public safety and compliance with regulatory standards. BSIS #: 1130927 AED Certified Advanced Interpersonal Communication Certified Kevin Hall EXPERIENCE TRAINING BSIS #: 590380 HOA-Specific Site Training BLS Training De-Escalation Training Advanced Interpersonal Communication Training Gilbert Alvarez 4+ years security experience Provided security for public residential areas, focusing on safety during community events. Implemented community- based security protocols, focused on civic gatherings T h e g u a r d s l i s t e d a b o v e a r e m e r e l y e x a m p l e s o f t h equality s t a f f w e p r o v i d e . W e w i l l b e h o l d i n g m o r e i n - d e p t h i n t e r n a l i n t e r v i e w s t o d e t e r m i n e w h i c h g u a r d s f i t t h e y o u r e v e n t a s s i g n m e n t s b e s t o n c e a c o n t r a c t i sawarded. G u a r d s w o u l d g o t h r o u g h a s s i g n m e n t - s p e c i f i c t r a i n i n g a n d s i t e v i s i t s /t r a i n i n g t o m a k e s u r ethat t h e y a r e c o m p l e t e l y p r e p a r e d f o r a n y t h i n g t h a t c o u l d h a p p e n d u r i n g a n e v e n t , i f w e e n d u p b e i n g t h e b e s t v a l u e p i c k f o r D i a m o n d B a r. D i a m o n d B a r E v e n t sSecurity S e r v i c e s P e r s o n n e l 2 6 Address: 4605 Lankershim Blvd. North Hollywood, CA 91602 SB(Micro) Certification Type Certification ID: Legal Business Name: AVENTUS SECURITY LLC Doing Business As (DBA) Name: AVENTUS SECURITY LLC   Status Approved From Email Address: leo@aventussecurity.com Business Web Page: www.aventussecurity.com Business Phone Number: (805)468-5151 Business Fax Number:   Business Types: Service 01/16/2024 To 01/31/2026 Office of Small Business & DVBE Services 2032111 System Of Communication Here is our bid listing the hourly rates for all roles. All of our rates include all taxes, fees, equipment costs, uniforms, training, and background checks. Standard Guard Rate: $34.50/Hr. 8.5 Hours+ Guard Rate: $30.00/Hr. Holiday Guard Rate: $45.00/Hr. 8.5 Hours+ Holiday Guard Rate: $67.50/Hr. AVENTUS SECURITY D i a m o n d B a r E v e n t sSecurity S e r v i c e s C o s t 2 9 Vehicle Break-in Property Damage/Hazard Fire Safety Medical *Please fill out the Details on the back of the sheet Subject/Suspect Involved in Incident Victim and/or Witness Involved in Incident Hair: Short Medium Long HairColor:_______________ HairStyle:_______________ Mustache:_____________ Beard:_____________ Sideburns:_____________ Other:______________ Other Distinguishing Characteristics: ________________________________________________________ Property Involved in Incident Type of Incident Theft/Burglary Slip and Fall Other: ______________________________ Notification Medical Treatment Accepted: Yes No Medical Treatment Offered: Yes No EMS Station Name: ____________________Arrive and Depart Time: ___________ Report Number: _____________ Fire Station Name: ____________________ Arrive and Depart Time: ___________ Report Number: _____________ Police Station Name: __________________ Arrive and Depart Time: ___________ Report Number: _____________ Other Person(s) Notified – Name: _________________________Arrive and Depart Time: ______________________ Name of Reporting Security Officer: ___________________________________________________________________ Post Name: _______________________________________________________________________________________ Post Address: _____________________________________________________________________________________ Date of Incident: ____________________________ Time of Incident: ________________________________________ Specific Location of Incident: _________________________________________________________________________ Incident Report Name ( Height: ): Property: Stolen Property Description Name Weight: Missing Lost Brand/Make Found Color Address Race: Phone Number Damaged Serial Number Sex: Address Age: Other: Property Condition Victim or Witness Victim Witness Victim Witness Victim Witness if known (if known) INCIDENT REPORT (PHYSICAL) 3 0 DATE N A M E L O C A T I O N T I M E I N T I M E O U T TOTAL HOURS: TIMESHEET (PHYSICAL) 3 1 APPROXIMATE TIME OF SHIFT SECURITY OFFICER IS TO REPORT FIRE,VANDALISM,& THEFT TO THE POLICE. SUPERVISOR MUST BE IMMEDIATELY NOTIFIED. END OF SHIFT SECURITY REPORT LOG SITE NAME DATE DAY - SWING - GRAVEYARD SECURITY OFFICER NAME SUNDAY SECURITY OFFICER MUST LOG ALL ACTIVITY ON THIS SHEET TO ENSURE DOCUMENTATION DATE____________ MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SIGNATURE____________ DAILY ACTIVITY LOG (PHYSICAL) 3 2 I N V O I C E Aventus Security 4605 Lankershim Blvd Ste 535 North Hollywood, CA 91602 Ways to pay N/A Ship to info@aventussecurity.com +1 (805) 468-5151 Bill to Invoice details Invoice no.: N/A Terms: N/A Invoice date: N/A Due date: N/A Date Product or service Description Qty Rate Amount# 1. 2. 3. 4. N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A Total INVOICE Form (Rev. March 2024) Department of the Treasury Internal Revenue Service 2 6 4 0 3 9 5 3/31/2025 34 A BIBERK P.O. Box 113247 Stamford, CT 06911 Aventus Security, LLC 293 Early Dawn Ln Simi Valley, CA 93065 Aventus Security, LLC 293 Early Dawn Ln Simi Valley, CA 93065- Y Professional Liability (Errors & Omissions): Claims-Made N9WC780862 X 844-472-0967 customerservice@biBERK.com Per Occurrence/ Aggregate 12/23/2024 1,000,000 1,000,000 1,000,000 20052 203-654-3613 0 0 0 0 0 0 National Liability & Fire Insurance Company 12/21/2024 12/21/2025 Exclusions: Edrees Tabibzada; 35