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HomeMy WebLinkAboutDiamond Bar - Securitas Security -Proposal 4.23.25 Securitas Security Services USA, Inc. 430 N. Vineyard Avenue, Suite 335, Ontario CA 91764 | www.securitasinc.com | A Protective Services Proposal for: Diamond Bar Dear City of Diamond Bar, Securitas Security Services USA, Inc. is pleased to submit this proposal in response to your Request for Proposal (RFP) for private event security services at Diamond Bar Facilities. With our extensive experience and proven track record in providing comprehensive security solutions for a wide range of events and facilities, we are confident that Securitas is the ideal partner to ensure the safety and security of your venues and guests. At Securitas, we understand the unique security demands of private events and the importance of creating a safe and welcoming environment. Our proposal outlines a tailored approach that leverages our highly trained and professional security personnel, our commitment to proactive security measures, and our competitive and transparent pricing structure. We are particularly adept at providing the tiered hourly pricing you have requested, including considerations for both standard and holiday shifts of varying lengths. Securitas Security Services USA, Inc. possesses a deep understanding of the requirements for providing effective security for public and private entities, and we are committed to delivering services that meet and exceed your expectations. Our dedicated project team, as detailed in this proposal, is comprised of experienced professionals who are prepared to work collaboratively with the City of Diamond Bar to ensure seamless and secure events. We affirm that all conditions proposed within this document are valid for a period of at least ninety (90) calendar days from the date of this proposal. Thank you for considering Securitas Security Services USA, Inc. We look forward to the opportunity to discuss our proposal further and to establish a successful partnership with the City of Diamond Bar. Our bid is subject to our enclosed Exceptions. Sincerely, Adrian Lemus Business Development Manager Direct: 909-638-9392 Adrian.lemus@securitasinc.com Pricing Validity This proposal shall remain valid for at least ninety (90) days from RFP due date of 4.24.25 Introduction • Securitas is the industry leader in Protective Services. • Local Focus - Securitas USA has over 500 local District Managers throughout the United States. Each District Manager offers the commitment of a small business owner, with P&L responsibility for his/her local business operation. Every client is equally important. • Global Presence - Securitas is the world’s largest provider of security officers and related services. We are established in 58 countries including the U.S., Canada, Mexico, Europe, South America, and Asia. We have a network of partners in many other areas of the world as well and provide security services in over 90 countries worldwide. • World Class: It is Securitas USA’s ongoing goal to set the industry standard and continually raise the bar. To this end, we have implemented a comprehensive Total Quality Management approach to doing business. • Securitas USA has nearly 750 branch portfolios in Guarding, Government, Critical Infrastructure and Corporate Risk Management services. • Securitas has approximately 121,000 U.S. security officers and 358,000 employees worldwide. • Securitas has three business segments: Security Services North America, Security Services Europe, and Security Services lbero-America. Department of Homeland Security Designation – (SAFETY Act) After an extensive review by the Department of Homeland Security (DHS) of the service standards adopted and followed by Securitas Security Services USA, the DHS has awarded Securitas USA, and certain of its affiliates, Designation from the DHS on September 29, 2020, with an expiration date of September 30, 2025. Congress passed the Support Anti-terrorism by Fostering Effective Technologies Act (SAFETY Act) as part of the Homeland Security Act of 2002 to encourage the developments of anti-terrorism products and services which can limit liability for claims brought as a result of a DHS-designated terrorist attack where approved anti-terror technology or services are deployed. Company History • Securitas acquired Pinkerton in 1999, providing a rich history dating back to 1850. • Securitas acquired Burns International and smaller companies in 2000. • In July 2003, all U.S. operations united under the single name of Securitas Security Services USA, Inc. • In 2015, Securitas AB acquired the electronic assets of Diebold, becoming a leading provider of electronic security solutions and services to business customers. • In 2022, Securitas acquires Stanley Security to become ‘Securitas Technology’ division. Capabilities Overview Securitas’ goal is to drive efficiencies within a client’s security program. Our Protective Services include Onsite Guarding, Mobile Guarding, Remote Guarding, Electronic Security, Fire & Safety, and Corporate Risk Management. One provider, and one point of contact for all of your security needs. People Selection and Hiring Recruiting sources include: • Career Builder’s The Talent Network • Securitas’ web page (www.securitasinc.com), local newspapers, college campus placement centers, state employment commissions/development departments, veterans’ groups, senior organizations, city and county social service agencies, private industry councils, JTPA programs, vocational centers, military and law enforcement organizations, job fairs, employee referrals (referral bonuses) Minimum Hiring Standards: • At least 18 years of age • Reliable means of communication • Reliable means of transportation • Legal right to work in the United States • Ability to effectively speak, read and write English • High school diploma or GED • Willingness to participate in the company’s stringent pre-employment screening process • Ability to qualify for and obtain a state security officer license, where applicable Eight Step Hiring Process: 1. Comprehensive job application 2. Securitas Employment Assessment Tool (SEAT) 3. Multiple interviews 4. Drug screening 5. Background verification – including 7-year history of felony and misdemeanors 6. Assignment/scheduling meeting 7. Site introduction with client 8. Security officer introduction/questionnaire/exam Benefits/Incentive Plans • Affordable Care Act compliant plans • Dental plans • Vision care • 401(k) savings plan • Life and accident insurance • Voluntary supplemental life insurance • Employee assistance program • Local services—discount programs • Holiday pay • Paid vacations • Free uniforms • Weekly direct deposit • Sons and Daughters Scholarship Program • Awards and recognition P-programs Enhanced Benefits for our Employees’ Personal & Professional Wellness • Associate & bachelor’s degree Programs (Purdue University Global) • Health & Weight Management Program (Omada) • Diabetes Management Program (Livongo) • Mental Health Management (Life Matters) • Financial Wellness Program (SmartDollar) • Employee Assistance Program (LEAD) Procedures Account Management • Site Supervision: Site Manager, Field Supervisors, Flex Force • Branch Supervision: Area Vice President, District Manager, Human Resource Manager, Recruiter, Training Manager, Scheduling Manager, Accounts Payable/Receivable • Regional Support Teams: Region President, Region Vice President, Vice President of Human Resources and Training, Regional Controller Post Orders Document System (PODS) PODS is a proprietary software program that ensures all the client’s requirements are being met in the post orders. This template ensures consistency and provides our officers with the detailed information needed to perform their jobs to your expectations. Transition Plan • Detailed transition schedule with timelines and action plans • Transitions are typically completed within thirty (30) days of an agreement • Implementation Plan within the first 60 days of account start up (calls for enhanced management presence on site) Officer Training • Level 1 Training: Introduction to Security • Level 2 Training: Career Development, Site Specific Training and Advanced Certification Training (ACT) • Level 3 Training: Specialized Training • E-Learning and the Securitas On-line Academy • Ongoing professional development • Annual refresher training • Value-added training solutions • Additional specialized training programs per industry/market • Supervisor training Tools • SecuritasVision – A secure scalable web-based application that helps us bring innovation, accountability, and efficiency to your facility. It can be deployed at a single property or across your entire organization, and combines incident management, tour verification, task scheduling and incident alert notification in one easy-to-use application. NFC Technology Supports documentation of checkpoint tours. • MySecuritas – A secure Client Portal that gives instant and transparent access to your facility’s critical information in real time. You have the capability to access this data 24 hours a day, 365 days a year. • Workforce Management (WFM) – Stand alone, proprietary scheduling system that gathers data from all branch locations, uploads weekly, and generates electronic time keeping and scheduling, all payroll, billing, accounts receivable, accounts payable and financial records. • Post Confirmation System – electronic, proprietary officer check-in system that verifies posts are staffed. • Proof of Visit System – documents supervisor inspections. • National Communications Center – 24/7 call center for clients and security officers. Feedback • Excellence in Service Program. • Client Service Plan – primary tool used to measure and monitor client security goals. • Service Enhancement Plan – used to implement and monitor improvement actions. • Service Delivery History – documents meetings/communications between client and Securitas management. • Client Service Review – our monthly ‘report card.’ Clients help rate and define a variety of performance categories to help ensure we consistently meet or exceed your expectations. Service Offerings Our strategy is to be an intelligent protective services partner. We offer Global Expertise, Local Presence, and Tailored Solutions. At Securitas, we are leading the transformation of the security industry by putting our clients at the heart of our business. We solve our clients’ security needs by offering highly qualified and engaged people, in-depth expertise, and innovation within our protective services. We have an exceptional ability to combine services into solutions and use data to add further intelligence. We call this being client-centric, people-focused, and data-driven. Six Pillars of Protective Services • Onsite Guarding • Site & Industry Specific Training • Customized Site-Specific Tasks • Remote Guarding • Alarm Verification • Employee Escort • Entry/Exit Management • Perimeter Protection • Remote Patrol • Mobile Guarding • Mobile Patrol Tours • Alarm Response • Tour Confirmation • Electronic Security • Consultation, Design, Installation • Video Surveillance & Access Control • Service & Maintenance • Fire & Safety • Incident Response • Fire Prevention • Corporate Risk Management • Investigations & Consultations • Employment Screenings • Information & Intelligence Services • Brand Protection & Intellectual Property Special Projects Group (SPG) Securitas’ Special Projects Group (SPG) is comprised of active off-duty law enforcement officers, retired law enforcement officers and other individuals who have years of law enforcement experience. SPG assignments include armed Executive Protection, Workplace Violence Prevention, Termination Situations, and many other highly skilled security needs. Jorge Couto President of Securitas North America Experience Summary Jorge Couto has served as the Region President of the South Region and as Area Vice President in Central Florida over his 17 years with Securitas. He has served as the Chief Operating Officer, North American Guarding and has been a member of Securitas Group Management since January 2020. In addition, Jose has led the Global Guarding Center of Excellence, held the positions of Region President of the South Region and Area Vice President in Central Florida over his years with Securitas. José is Acting Divisional President North America as of April 15, 2024. Representative Assignments − Chief Operations Officer, Securitas North America, 2020- Present − Region President, South Region, 2016-2019 − Area Vice President, Central Florida, 2008-2016 − Branch Manager Education/Training/Licensing − Accelerated Business Management Program/ Bachelor of Business Administration/Florida International University (FIU) − Interpersonal Communications / Florida International University (FIU) − Karrass Effective Negotiation Program − Gunsmith; graduated in Design and Function of Firearms, − Colorado School of Trades − Universidad Rafael Landívar, Guatemala City, Guatemala − 1985 – 1986 Marion military Institute JROTC − MB Security Manager License Marc Boman, President – Pacific Region North American Guarding, Securitas North America Experience Summary Chief leadership role with full P&L responsibility for a $900M region comprised of a network of 30 field offices & 15,000 employees. Responsible for California and Hawaii markets including new business development, client retention, finance, HR, operations, and more.With $6 Billion in North American revenue, Securitas Security Services USA, Inc. is the global leader in protective services, providing uniformed guarding, mobile patrol, electronic security systems, remote monitoring, corporate risk management & emergency services Representative Assignments − President – Pacific Region, Securitas North America, 2024 - Present − Division President - Compass Group - Apr 2012 - Sep 2023 · − Member, Board of Directors - Western States Healthcare II - Jan 2012 - Dec 2015 − Regional Vice President Canteen Vending Jan 2005 - Apr 2012 − District Manager - ARAMARK Refreshment Services - 1997 to 2004 Education/Training/Licensing − Johnson & Wales University - Master of Business Administration (MBA) 2015 - 2016 − University of Oregon - BA, Recreation and Tourism Management - 1990 - 1993 Ian MacDonald, Region Controller – Pacific Region North American Guarding, Securitas North America Experience Summary Strategic Region Controller dedicated to delivering exceptional value to clients. Proven ability to enhance financial performance through data-driven insights and strategic financial planning. Skilled in building strong client relationships and driving operational excellence. Representative Assignments − Region Controller, Securitas North America, 1999 – Present − Area Vice President, Securitas North America, 1992-1999 − Branch Manager, Securitas North America, 1990-1992 − Former British Special Forces Education/Training/Licensing − International University (Riyadh) – Master of Business Administration (MBA) – International Business − University of Cambridge – Bachelor of Science - Mathematics & Physics Robert Warcholik, Area Vice President – Inland Empire North American Guarding, Securitas North America Experience Summary Provides strategic direction and leadership to the Inland Empire Area. Responsible for over 300 clients and nearly 100 million in annualized sales. Ensures that Branches within Area achieve short- and long-term revenue growth and profitability goals. Directs and coaches District Managers in Securitas business management philosophy. Facilitates client retention, service expansion, and delivery of quality services. Ensures that Area’s operational and administrative management services are effective, timely and efficient. Representative Assignments − Area Vice President, Securitas North America, 2012 - Present − District Manager, Securitas North America, 2005 - 2012 − District Manager, Enterprise Rent-A-Car, 2003 - 2005 Education/Training/Licensing − Seton Hall University – BBA – Business Administration & General Management − ASIS International Member since 2008, Allan J Cross Award Recipient 2014 − ASIS Inland Empire Chairman, Vice Chairman, Vice President, Treasurer − Distribution Managers Association member since 2014 Yvonne Calvillo, Area HR Manager – Inland Empire North American Guarding, Securitas North America Experience Summary Manages human resources for the Inland Empire, San Gabriel Valley Area and previously Los Angeles Area, overseeing 2 Human Resources Managers, 1 Human Resources Lead Generalist, 8 Human Resources Specialist and 1 Area Trainer and over 1800 employees. Supports the Area Vice President in achieving operational goals through effective Human Resources practices. Implements and audits compliance with company and Region HR policies. Coaches and mentors Branch HR personnel in carrying out compliant HR programs and resolving issues. Supports 9 District Managers with their operations. Over sees the hiring, recruitment, termination and benefit process. Manages leave of absences and conducts a variety of training to include Sexual Harassment & Harassment Prevention training. Performs investigations and provides representation at DLSE conferences/hearings, unemployment hearings and workers’ compensation depositions and/or trials. Provides financial controls for costs related to workers’ compensation, benefits, unemployment and hiring. Ensures union/CBA compliance on all union contracts. Works closely with union representatives to resolve concerns. Assist in training Area Human Resources Managers & District Managers through-out the Pacific Region. Representative Assignments − Area Human Resources Manager, Securitas North America, 2016 - Present − Human Resources Manager, Securitas North America, 2008 – 2016 − HR Consultant, Howard Wright Agency, 2006 - 2008 − General Manager, Great Circle Family Foods LLC, 1999 - 2006 Education/Training/Licensing California State University Long Beach, Bachelor of Arts in Psychology William Fuller, District Manager – Inland Empire North American Guarding, Securitas North America Experience Summary Client focused connector with a sincere passion for cultivating business rapports, identifying opportunities, and developing innovative resolutions. Results-driven professional who is recognized for exceeding expectations and leading with authenticity. Proven success in challenging the status quo to enhance competitiveness improving the overall client experience. Champion for cohesive teamwork and committed to fostering an environment of personal and professional growth. Adept knowledge of daily business operations with the capacity to learn new concepts and technology quickly and accurately. Representative Assignments − District Manager, Securitas North America, 2018 - Present − Account Manager, Securitas North America, 2010 - 2018 Education/Training/Licensing − Certified Protection Professional − Project Management Professional − Bachelor of Science in Criminal Justice Administration, University of Phoenix − Master of Business Administration, University of Phoenix Olasunkanmi Balogun, District Manager – Inland Empire North American Guarding, Securitas North America Experience Summary Dedicated relationship builder with a passion for fostering strong client partnerships. Proven ability to identify opportunities and develop innovative solutions to drive business growth. Results-oriented professional with a history of exceeding expectations and leading by example. Skilled at challenging the status quo to improve client satisfaction and overall competitiveness. Collaborative team player committed to personal and professional development. Possesses a strong business acumen and the ability to quickly master new concepts and technologies. Representative Assignments − District Manager, Securitas North America, 2021 – Present − District Compliance Manager, Securitas North America, 2021 − Account Manager, Securitas North America, 2018 – 2021 − Field Supervisor, Securitas North America, 2013 - 2018 Education/Training/Licensing − Bachelor of Science in Mathematics, Lagos State University − Master of Computer and Information Sciences & Support Services, Lagos State University Esvin Lopez, District Manager – Inland Empire North American Guarding, Securitas North America Experience Summary Results-driven relationship builder skilled at identifying and capitalizing on business opportunities. Passionate about delivering exceptional client experiences through innovative solutions. Proven ability to exceed expectations and foster a collaborative team environment. Adept at driving business growth and implementing strategic initiatives. Possessing a strong business acumen and the capacity to quickly adapt to new challenges and technologies. Representative Assignments − District Manager, Securitas North America, 2017 – Present − District Operations Manager, Securitas North America, 2007 - 2016 − Operations Manager, Allied Barton, 2007 - 2016 − Operations Manager, ABM Security, 2005 - 2007 − Operations Manager, Universal Protection Service, 1998 - 2005 − Police Officer, San Bernardino Police Department, 1993 - 2005 Education/Training/Licensing − Certified Protection Professional − Associate in Science Administration of Justice, Mt. SAC Shaun Riddle, District Manager – Inland Empire North American Guarding, Securitas North America Experience Summary Dynamic relationship builder with a proven track record of delivering exceptional client outcomes. Bringing valuable experience from MWD, where a deep understanding of the industry was honed, this professional is uniquely positioned to excel in a similar CITY OF DIAMOND BAR role. Skilled in identifying and capitalizing on business opportunities while driving growth and profitability. Passionate about fostering a collaborative team environment and committed to continuous professional development. Possessing a strong business acumen and adaptability to thrive in fast-paced environments. Representative Assignments − District Manager, Securitas North America, 2021 – Present − District Operations Manager, Securitas North America, 2020 - 2021 − Account Manager, Securitas North America, 20015 - 2020 − Scheduling Manager, Securitas North America, 2010 - 2015 − Field Service Manager, Securitas North America, 2013 - 2015 − Post Commander, Securitas North America, 2009 - 2013 Education/Training/Licensing − Certified Security Supervisor Program − ASIS Member since 2018 − DMA Member since 2022 CITY OF DIAMOND BAR’s Local Account Management CITY OF DIAMOND BAR Supervisors Account supervisors are responsible for the supervision of officers on their respective shifts. They build teamwork, cooperation and consistency on their shifts, and are fully trained and thoroughly knowledgeable of all post orders, operating logs, procedures, practices and site interior/exterior layout. They work under the direct supervision of a site manager, while working closely with CITY OF DIAMOND BAR security management personnel. Supervisor visits: A Securitas supervisor schedules visits with each post and monitors the quality of the security officers’ performance and appearance. Supervisor on-site training: Securitas supervisors are available to conduct on-site and follow-up training in all security matters. Supervisor contact: Securitas supervisors meet frequently with the project manager to assist reviewing service levels. Inspection reports: Securitas supervisors, when requested, inspect and leave reports on-site for the client’s designated representative. Incident reports: Securitas supervisors must respond to security officer requests for assistance and review each Incident Report. An “Action Taken Report” on the incident is left on-site for review by your management representative. Project Manager The Project Manager is the strategic leader responsible for the overall success of the CITY OF DIAMOND BAR security project. Overseeing all Securitas personnel and services on-site, they ensure seamless operations, client satisfaction, and adherence to security protocols. By developing and implementing comprehensive project plans, the Project Manager drives operational efficiency and effectiveness. Through collaboration with the CITY OF DIAMOND BAR contact and direct supervision of account supervisors, they foster a high-performing security team. The Project Manager is accountable for maintaining exceptional service delivery, resolving issues promptly, and ensuring compliance with all relevant regulations and standards. District Manager The District Manager is the strategic leader responsible for driving business growth and client satisfaction within the assigned district, including the CITY OF DIAMOND BAR account. This role encompasses overseeing operational excellence, financial performance, and client relationship management. Specifically for the CITY OF DIAMOND BAR account, the District Manager ensures the successful delivery of security services by providing strategic direction, resource allocation, and performance management. They collaborate closely with the CITY OF DIAMOND BAR client to understand their evolving needs and develop tailored solutions. By fostering strong partnerships and building a high- performing team, the District Manager contributes to the overall success of the CITY OF DIAMOND BAR account and the district as a whole. Some of the responsibilities of our district managers include: Client visits: A Securitas district manager schedules regular visits with CITY OF DIAMOND BAR to ensure contract compliance and satisfaction with our service. On-site training: The district manager conducts both on-site and follow-up training in all basic and advanced security subjects as necessary. Maintaining contact: District managers meet as necessary with client representatives to assist in performing the duties of our regular and special post orders. Site development: District managers supervise, monitor and respond to security officers’ requests for assistance, support and development. It is the responsibility of every district manager to strive to see that the security officers working at CITY OF DIAMOND BAR have the skill sets, training, equipment, supplies and support necessary to fulfill their security responsibilities. Area Vice President The AVP is a strategic business leader responsible for driving revenue growth, client satisfaction, and operational excellence. With a keen focus on high-value accounts like CITY OF DIAMOND BAR, the AVP develops and executes strategies to deepen client relationships, expand service offerings, and increase market share. This role involves providing strategic guidance, mentorship, and resource allocation to district management teams. By fostering a culture of innovation and performance, the AVP ensures the long-term success of the organization and delivers exceptional value to key clients such as CITY OF DIAMOND BAR. Local Account Management Support Area Human Resources Manager The Area Human Resources Manager is a strategic partner responsible for aligning HR strategies with business objectives for CITY OF DIAMOND BAR. They oversee employee relations, talent acquisition, performance management, and benefits administration. This includes developing and implementing HR policies, managing employee concerns, and ensuring compliance with labor laws. They also focus on employee engagement, retention, and development, fostering a positive work environment. Additionally, they collaborate with leadership to address workforce challenges and drive organizational success. Field Supervisors Spearheading field supervision and training for each district office are the field supervisors, who function as non-resident supervisors. Field supervisors administer continuing training of the officers assigned to each facility. Since they are an important extension of the management team, proper selection and training are important. We have developed formal programs that include seminars, classroom training, video instruction and manuals designed specifically for field supervisors. Operations Manager The Operations Manager is pivotal in ensuring smooth security operations. They oversee daily activities, manage resources, and guarantee service quality. This includes staffing, equipment maintenance, and scheduling. By monitoring performance metrics and controlling costs, they optimize operations. Ensuring compliance with regulations is crucial. Ultimately, they translate the project manager's strategy into practical actions, bridging the gap between planning and execution to deliver effective security solutions. Human Resources Manager The human resources manager leads the hiring and selection process for all employees; personally interviews each candidate for selection to work at CITY OF DIAMOND BAR; and manages benefits, employee relations and recruiting. Recruiter The recruiter actively promotes the employment opportunities at Securitas through numerous sources and works with state and local placement agencies to offer employment opportunities to qualified individuals. These sources include college and university groups, placement services and government agencies. Training Manager The training manager guides the introduction process, site-specific training and continuous training program development; is responsible for the preparation of training materials, classroom presentation and site-specific training; reviews all operations at CITY OF DIAMOND BAR to determine the best methods of delivering the training; identifies the appropriate training materials; schedules and conducts the training; and is responsible for supervisory and refresher training. Scheduling Manager The scheduling manager ensures that all hours paid to the security officers balance with the invoice amounts billed to the client, tracks the hours billed to client specifications, and maintains client/employee data to ensure proper payroll and billing. Accounts Payable/Accounts Receivable This individual works with the client representative when a billing discrepancy arises, researches any billing issues, and tracks timely payment of all outstanding invoices. District office payables and invoices are also processed for approval and payment. Flex Force Securitas typically uses the flex force system to fill unscheduled vacancies (e.g., illness, vacation) at your facility. Additional officers are trained at each of our clients’ sites to become fully knowledgeable of the required duties. They are on call 24 hours a day to be ready to respond to vacancies that may occur at your facility. Should the need arise for a large number of additional officers at a particular site, Securitas offices assist with a reserve force. Regional Account Management Securitas consists of five geographic regions. The purpose of the region office is to guide and support the local district offices that, in turn, support our officers at client sites. Placing resources at the local level, where they can be used most effectively, is part of our mission as the industry leader to add value by being closer to our clients and to our security officers. While supervisors are the first point of contact for the security officer, they will, on rare occasions, have questions that need to be escalated to the region level by their supervisors. Region President The Region President is essentially the chief executive officer for the region, providing the leadership and vision that drives the quality of our service and promotes the success of the region. The RP directly oversees each of the area vice presidents in their support of the local district offices. The RP develops client relationships, grows Securitas’ business, and studies the industry. RPs work to improve both the financial performance of the region, as well as the level of service the region provides to its clients and officers. Vice President of Human Resources This team member oversees all aspects of human resources for the region. The VPHR is the first point of contact for all benefits, compensation and general employee welfare questions that cannot be resolved by the district office. The VPHR works closely with corporate employee relations staff and is a key point of contact for government agencies. Compliance, standards and auditing of personnel records are additional areas of responsibility. Vice President of Compliance The Vice President of Compliance is responsible for developing and implementing a comprehensive compliance program for the organization. They ensure adherence to legal, regulatory, and ethical standards. This involves conducting risk assessments, developing policies and procedures, and providing training to employees. By mitigating risks and preventing legal issues, the VP of Compliance protects the company's reputation and bottom line. Region Controller This individual reviews the financial status of every Securitas client, and prescribes corrective measures, when necessary, based on the findings. However, far more often the RC acts proactively to build and maintain a quality business portfolio, robust offices, and strong regions. Many of the questions asked are directly related to compensation. By working to improve Securitas’ financial management, the region controller helps to support everyone at Securitas. Regional Director of Training and Development The RDTD not only delivers training, but also trains the trainers. The RDTD meets with clients to help identify training needs, listens to suggestions and oversees all employee development programs in the region. In addition, RDTDs promote career development, administer the sweepstakes coupon program, and support all aspects of the “Excellence in Service” program. Region Director of Operations The Region Director of Operations oversees the day-to-day operational functions within a specific geographic area. They are responsible for ensuring efficient and effective service delivery, managing resources, and achieving operational goals. This includes overseeing staffing, scheduling, equipment maintenance, and quality control. By driving operational excellence, they contribute to the overall success of the region. Region Operational Risk Analyst The Region Operational Risk Analyst identifies, assesses, and manages operational risks within a specific region. They analyze data, conduct risk assessments, and develop mitigation strategies. By proactively addressing potential risks, they help to protect the organization from financial losses, reputational damage, and operational disruptions. Region Director of Employee Relations The Region Director of Employee Relations is responsible for fostering positive employee relations within a specific region. They handle employee inquiries, resolve conflicts, and manage disciplinary actions. By building strong employee relationships and promoting a positive work environment, they contribute to employee satisfaction, engagement, and retention. Region Technology Director The Region Technology Director is responsible for overseeing the technology infrastructure and systems within a specific region. They ensure the effective use of technology to support business operations. This includes managing IT staff, implementing new technologies, and providing technical support. By leveraging technology, the Region Technology Director enhances efficiency, productivity, and competitiveness. Reference 1 Company name: County of Los Angeles Address: 211 W. Temple St. 7th Floor, Los Angeles, CA 90012 Contact person: Cameron Brazile Email address: cjbrazil@lasd.org Telephone address: 323-788-1156 Project name: Los Angeles County – Court Services Dates worked performed: 2000 – current (25+ years) Project cost: $25,000,000.00+ Annually Reference 2 Company name: City and County of Denver Address: 201 West Colfax, Denver, CO 80204 Contact person: George Hunt Email address: George.Hunt@denvergov.org Telephone address: 720-913-5731 720-355-6873 Project name: City and County of Denver Dates worked performed: 2022 – Current Project cost: $15,000,000.00+ Annually Reference 3 Company name: Adams County Address: 4430 South Adams County Parkway, Brighton, Colorado 80601 Contact person: Eddie Valdez Email address: evaldez@adcogov.org Telephone address: (720) 523-2907 Project name: Adams County Dates worked performed: March 1st 2023 - current Project cost: $3,000,000.00+ Annually Securitas Security Services USA, Inc.: Enhanced Integrated Approach to Private Event Security at Diamond Bar Facilities Our approach to providing private event security for Diamond Bar Facilities goes beyond basic staffing and policy adherence. We employ a comprehensive operational and strategic framework designed to anticipate, mitigate, and effectively respond to security challenges, ensuring a safe and secure environment for all events. 1. Strategic Security Planning and Risk Assessment: • Pre-Event Risk Assessment: For each event, we will conduct a preliminary risk assessment based on factors such as event type, expected attendance, facility layout, history of similar events, and any specific concerns raised by the City or event organizers. This assessment will inform our staffing levels, deployment strategies, and specific security focus areas. • Layered Security Approach: We will implement a layered security model, which may include access control points, mobile patrols, dedicated security personnel in key areas (e.g., near alcohol service, high-traffic zones), and rapid response capabilities. • Intelligence Gathering and Awareness: Our team will remain vigilant and aware of potential threats or concerns by staying informed about the event schedule, attendee demographics, and any relevant information that could impact security. 2. Operational Security Measures: • Strategic Post Assignments: Security personnel will be strategically positioned to maximize visibility, deter potential issues, and ensure rapid response times. Post assignments will be clearly defined and communicated during pre-shift briefings. • Access Control and Crowd Management: We will implement effective access control measures as required for each event, ensuring only authorized personnel and attendees are permitted entry. Our personnel will be trained in basic crowd management techniques to facilitate the smooth flow of people and address potential congestion. • Proactive Patrols: Our routine patrols will not only focus on policy enforcement but also on identifying potential hazards (e.g., trip hazards, unattended items), monitoring for unusual activity, and providing a visible security presence to deter potential incidents. • Communication Redundancy: While two-way radios will be the primary communication method, we will also establish backup communication protocols to ensure seamless coordination in case of radio malfunction or signal issues. • Liaison with City Staff and Event Organizers: Our on-site supervisors will maintain proactive communication with designated City staff and event organizers to address any immediate concerns, share relevant information, and ensure a coordinated security effort. 3. Incident Management and Emergency Response: • Clear Incident Response Protocols: We will establish clear and concise protocols for responding to various types of incidents, including medical emergencies, disturbances, security breaches, and policy violations. These protocols will outline the steps to be taken by security personnel, including communication procedures and escalation processes. • Emergency Preparedness: Our training will include basic emergency preparedness procedures, such as assisting with evacuations (as directed by site personnel) and providing guidance to attendees in emergency situations. • First Aid Awareness: While not medical professionals, our security personnel will receive basic awareness training in first aid and CPR to provide initial assistance in case of medical emergencies until qualified responders arrive. 4. Technology Integration (If Applicable and Approved): • (Optional - Depending on Securitas's Capabilities and City Approval): We can explore the potential integration of technology such as security cameras (if existing at the facilities), mobile reporting applications, or other tools to enhance situational awareness and incident documentation. Any technology integration would be proposed and implemented in coordination with the City. 5. Post-Event Review and Continuous Improvement: • Post-Event Debriefings: Following significant events, our security team will conduct internal debriefings to review the effectiveness of our security plan, identify any lessons learned, and recommend adjustments for future events. • Client Feedback Integration: We value client feedback and will actively solicit input from the City of Diamond Bar to identify areas for improvement and ensure our services continuously meet your evolving needs. By incorporating these operational and strategic security details, Securitas Security Services USA, Inc. offers a proactive, adaptable, and comprehensive approach to private event security at Diamond Bar Facilities, going beyond basic requirements to ensure the highest levels of safety and security. Securitas Security - Investment Proposal City of Diamond Bar The Securitas team will create efficiencies in your security program by developing dynamic alternatives to help contain your costs without compromising your security requirements. Please reference details included in the proposed pricing outline below. Your Protective Services Package includes: Onsite Security Officers plus: District Manager & Operations Manager to oversee day-to-day operations, Field Supervision, 24/7 Dispatch Service, Flex Officers and SecuritasVision technology along with the MySecuritas Client Portal for 24/7 access to onsite operations. Diamond Bar Facilities Private Event Security Position - Services Bill Rate Shifts 8 hours or less $27.60 Shfts 8.5 hours or longer $37.25 Holiday – shifts 8 hours or less $40.00 Holiday – shifts 8 hours or more $51.05 SecuritasVision Reporting NFC Checkpoints & GPS Tracking Included MySecuritas Software Online Client Portal Included Not – to – Exceed Cost Summary: $80,362.00 / yr Additional Service Details: Security Officer Services include unarmed officers to perform timely checkpoint tours and property inspections utilizing NFC token checkpoint tours and GPS verification and Geofencing technologies. Patrol building perimeter, rest rooms, and parking lot areas on foot. Detect and deter vandalism, theft and transient activity while enforcing company & site policies. Electronically report all Daily Activity Reports (DAR’s), unusual activities and incidents. Other services to be detailed in site-specific and mutually agreed upon Post Orders utilizing SecuritasVision reporting and MySecuritas Client Portal for 24/7 transparent access to onsite operations. Net-30 Payment Terms are offered upon credit approval. Sick Days / Overtime / Holidays Sick Days are direct billed as incurred at the position Billing Rate. All State mandated sick time paid out by Vendor Personnel while performing Services for Entity will be billed as incurred. New Year’s Day President’s Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Thanksgiving Day Friday After Thanksgiving Christmas Day Billing Rate Includes: • SecuritasVision technology with MySecuritas client portal • NFC Token & GPS tracking of checkpoints for onsite patrol tours • Email Notifications to management when incidents are recorded onsite • District Manager and Field Supervision to oversee day-to-day operations of service • In accordance with the Affordable Care Act, the opportunity for all eligible Security Officers to enroll in a subsidized ACA compliant Bronze medical plan • Recruitment, background screening and hiring costs • Employee wages, payroll taxes and insurance • Free life insurance for Officers • Complete uniforms including replacements as needed • Introductory, pre-assignment and on-site paid training • Advanced Certification Training I, II, III with e-learning technology • Learning Management System (LMS) to track completed courses and test scores • Monthly or Quarterly service reviews and planning meetings with local District Manager • Computer-based post orders, including client emergency response procedures • 24-hour National Communications Center Pricing Validity This proposal shall remain valid for at least ninety (90) days from RFP due date of 4.24.25 F. Insurance Securitas Security Services USA, Inc. acknowledges and fully understands the insurance requirements outlined in the professional services agreement of this Request for Proposal. We hereby submit this "Statement Certifying Insurance Coverage," confirming that Securitas Security Services USA, Inc. will obtain the required insurance coverage as a prerequisite for entering into an agreement with the City of Diamond Bar. We have confirmed with our insurance carrier that Securitas Security Services USA, Inc. can meet all the insurance requirements as set forth by the City. We understand that failure to meet these insurance regulations will result in our disqualification from consideration for this contract. Securitas Security Services USA, Inc. is committed to maintaining the required insurance coverage for the duration of any agreement with the City of Diamond Bar. G. Consulting Services Agreement Securitas Security Services USA, Inc. has reviewed the City’s Professional Services Agreement terms and conditions (Exhibit B as referenced in Section 7: Supporting Documents). While we appreciate the generally fair and common-sense approach in the Request for Proposal, Securitas Security Services USA, Inc. submits its bid with the understanding that the following exceptions, as provided by our legal team, will be incorporated into any resulting agreement and will be controlling: 1. Indemnification and Liability: Consultant will defend, controlling such defense, and indemnify City, and others to be defended or indemnified under the Agreement, against any claim or loss only to the extent the claim or loss is caused by the negligence of Consultant while acting within the scope of its specified duties. However, Consultant’s liability will in no event exceed $1 million. Further, Consultant will not be liable for any (a) punitive or consequential damages, (b) damages arising from events beyond Consultant’s reasonable control, or (c) injuries or deaths arising from any conditions of City’s premises. 2. Insurance: (a) Additional insureds will only be covered by Consultant’s insurance for liability assumed by Consultant in this Amendment, subject to the terms of Consultant’s insurance; and (b) Consultant’s deductibles/self-insured retentions (GL - $5M; PL - $5M; AL - $750K; WC - $750K) are acceptable. 3. Terrorism Waiver (US Safety Act): Notwithstanding anything to the contrary, in connection with the US Safety Act, each party waives all claims against the other for damages arising from or related to an act of terrorism, and the parties intend for this waiver to flow down to their respective contractors and sub- contractors. 4. Rate Adjustments: Consultant may raise its rates on 30 days’ written notice to account for any increases in (a) health care, benefit, or insurance costs, (b) costs arising from changes to laws, regulations, or insurance premiums, (c) SUI or similar taxes, or (d) any other imposed taxes, fees, costs or charges related to Consultant’s services. 5. Payment Terms: Traditional guarding invoices are payable Net 30. 6. Equipment/Software: Any equipment/software provided by Consultant in connection with Consultant’s services is for Consultant’s use and will always be Consultant property. Consultant is not selling or leasing any of the equipment/software to City, and Consultant will remove its equipment/software upon termination of the Agreement. 7. Termination: Consultant may terminate the Agreement without cause or penalty upon thirty days’ written notice. Securitas Security Services USA, Inc. looks forward to working with the City of Diamond Bar towards a mutually acceptable contract that incorporates these important and negotiable items.