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Home My WebLink AboutDiamond Bar Proposal Page 0 of 53 Diamond Bar Facilities Parks and Recreation Department 21810 Copley Drive Diamond Bar, California,91765 Proposal Submitted by: Command International Security Services 6819 Sepúlveda Blvd, Suite 312 Van Nuys, California - 91405 Office (818) 741 5359 Fax (818) 827-3391 Nafi@commandinternationalsecurity.com Page 1 of 53 Table of Contents A. Cover Letter ............................................................................................................... 2 B. Project Team .............................................................................................................. 3 C. Firms Experience/References: ................................................................................. 28 D. Methodology /Project Understanding....................................................................... 39 E. Cost for Services ...................................................................................................... 62 F. Insurance ............................................................................................................... 63 G. Consulting Services Agreement ................................................................................. 64 Page 2 of 53 A. Cover Letter City of Diamond Bar Parks & Recreation Department Attn: Crystal Knox, Recreation Supervisor 21810 Copley Drive Diamond Bar, CA 91765 Subject: Proposal Submission – Diamond Bar Facilities Private Event Security Services Dear Ms. Knox, On behalf of Command International Security Services, I am pleased to submit our formal proposal in response to the City of Diamond Bar’s Request for Proposals for Private Event Security Services. Our firm is a fully licensed Private Patrol Operator, headquartered in Van Nuys, California, with a proven track record of delivering dependable, high-quality, and professional unarmed guard services throughout Southern California. Command International Security Services is committed to ensuring the safety and satisfaction of your event guests, City staff, and community members. We understand the unique demands associated with securing community facilities and private functions, particularly those involving alcohol, youth attendance, or large guest volumes—and we are well-prepared to meet the expectations outlined in your Facility Use and Rental Policy. All guards assigned to City events will be 21 years of age or older, professionally trained, and equipped with radios for seamless communication with City staff. We acknowledge and accept all conditions and specifications detailed in the RFP, including: • Monthly scheduling and invoicing practices, • Compliance with insurance requirements as outlined in the City’s Professional Services Agreement, • Agreement to the scope of work and duties as described in the attached exhibits. All terms presented in our proposal are valid for at least ninety (90) calendar days, and I certify that I have the authority to bind Command International Security Services in this matter. We are enthusiastic about the opportunity to partner with the City of Diamond Bar and support your mission of fostering a safe, sustainable, and healthy community. Should you have any questions or require further details, please feel free to contact me dir ectly at any time. Sincerely, Nafis Memmon President Command International Security Services Page 3 of 53 B. Project Team Lt. Naylon Farlough serves as the lead and most senior security professional assigned to the City of Diamond Bar Private Event Security contract. With over 35 years of experience in municipal and transit security management, Lt. Farlough brings deep operational knowledge and field-tested leadership to this project. He has directed complex security operations for major Southern California municipalities, including the Cities of Torrance, Palm Springs, Santa Clarita, and Pomona, as well as Torrance Transit Systems. His oversight has consistently resulted in improved public safety, reduced response times, and enhanced coordination with law enforcement. Lt. Farlough’s expertise includes: • Deployment and oversight of unarmed security guards at public events, parks, libraries, and government facilities • Coordination with city staff, emergency services, and law enforcement agencies • Implementation of patrol protocols, incident reporting procedures, and schedule optimization based on community needs • Customization of security strategies for both high-traffic and sensitive areas, including transit hubs, council meetings, and public parks His leadership will ensure the City of Diamond Bar receives security services that are professional, responsive, and aligned with all RFP expectations and policies. Key Personnel Resumes Below are the resumes of all key personnel assigned to the City of Diamond Bar Private Event Security project. Each team member brings extensive experience in municipal security operations, holds current certifications, and is assigned specific responsibilities critical to the successful execution of this contract. Each individual listed is fully available and prepared to begin work immediately upon contract award. In the event of any staffing changes during the contract term, Command International Security Services will notify the City in advance and submit updated resumes and credentials for prior review and approval, in accordance with the City’s requirements. Page 4 of 53 = Page 5 of 53 Page 6 of 53 Page 7 of 53 Page 8 of 53 Page 9 of 53 Page 10 of 53 Page 11 of 53 Page 12 of 53 Page 0 of 53 Page 25 of 53 GENERAL STAFFING AND REGIONAL OFFICES At Command International Security Services (CISS), we are committed to efficient security operations, seamless coordination, and rapid response capabilities to meet the security needs outlined in this RFP. Our Van Nuys office will serve as the primary dispatch center for this project, ensuring real-time personnel deployment, incident response, and operational oversight. Our Main Dispatch Center in Van Nuys, CA operates 24/7, acting as the central hub for security coordination, alarm responses, and emergency dispatch for this project. Integrated with real- time video monitoring and patrol verification systems, the dispatch center allows for: • Immediate incident response and security enforcement based on real-time intelligence. • Live coordination of security personnel across all designated patrol locations. • Seamless communication with law enforcement agencies and client representatives. Our strategically located Regional Offices in California, Washington, Texas, and Florida allow us to manage localized operations efficiently, dispatching security personnel across multiple regions as needed. This setup ensures that: • Unarmed or armed guards are readily available to patrol designated routes or fixed post locations, providing flexibility in deployment. • Local operations can be customized to meet site -specific requirements, enabling quick adjustments in staffing, specialized training, and responsiveness to evolving security needs. • We leverage regional expertise to address the unique security challenges in each area we serve. Sacramento-Regional Office Riverside - Regional Office San Bernardino - Regional Office San Diego-Regional Office San Jose -Regional Office Fresno - Regional Office Page 26 of 53 Van Nuys - Los Angeles -Main Dispatch and Corporate HQ Page 27 of 53 Location of job sites Page 28 of 53 C. Firms Experience/References: Firm’s Experience Command International Security Services (CISS) brings over 120 years of combined security and law enforcement experience through its leadership team and senior personnel. As a trusted provider of unarmed private event and facility security across California, CISS has developed a reputation for professionalism, reliability, and excellence in client service. Our team has successfully managed operations for municipalities, parks, transit systems, and private-sector clients—ensuring safe, secure environments through precision-based patrol strategies and community-focused service delivery. Our service portfolio includes: • City of Pomona – Park Patrol Services Managed seasonal nighttime patrols for 22 public parks, ensuring timely closures, restroom security, and hazard prevention through coordinated enforcement with local law enforcement. • City of Santa Clarita – Transit and Facility Patrols Conducted patrols across 25 parks and Metrolink stations, ensuring commuter safety, securing perimeters, and coordinating responses to after-hours incidents and facility alarms. • City of Torrance – City Hall & Transit Security Provided comprehensive security for city facilities and transit operations, including personal protection for elected officials, city council security coverage, and real -time emergency response for transit riders and staff. • City of Palm Springs – Library & Facility Security Delivered professional security services across library branches and event sites, with a focus on maintaining public safety, deterring disturbances, and supporting staff with a visible and responsive presence. • Private Sector Clients – Commercial Properties & Corporate Offices Long-term security partnerships with firms including Walmart, JPMorgan Chase, and PACE. Services include patrol management, access control, and incident reporting tailored to private-sector risk profiles. Our success is driven by experienced professionals, robust supervision, and a 24/7 dispatch and reporting system powered by TrackTik. CISS ensures every deployment meets the highest standards of safety, compliance, and public interaction. Page 29 of 53 References County of Riverside Department of DPSS Department of CPSS 1400 W. Minthorn Street. Lake Elsinore CA 92530 Name: Will Hernandez Riverside County -ACU -Director and Investigator Office: 951-358-3006 Cell: 949-293-9842 Email: siusecurity@rivco.org Scope of Work: Event Security Services for Riverside County • 24/7 Event Security Patrols – Continuous foot and vehicle patrols to ensure the safety and security of Riverside County events like the Riverside Festival of Lights, Tamale Festival, and California Citrus State Historic Park events. • Foot & Vehicle Patrols – Foot and mobile patrols to secure event perimeters, vendor areas, and parking lots at events like the Riverside Airshow and Riverside County Fair. • Incident Reporting – Document and submit Daily Activity Reports (DARs), Incident Reports (IRs), and Shift Reports for events such as the Riverside Downtown Farmers Market and the Long Night of Arts & Innovation. • Crowd Control & Guest Management – Oversee entry/exit points, VIP areas, and performance stages at large-scale events like the Riverside County Fair & National Date Festival and the Riverside Festival of Lights. • Emergency Response – Handle emergencies, including medical, fire, and safety threats, during high-profile events such as the Mission Inn Run and the Riverside Summer Concert Series. • Access Control & VIP Protection – Restrict access to VIP areas, vendor booths, and staff- only zones at exclusive events such as charity galas and private county receptions. • Parking Lot Security & Traffic Management – Monitor and control traffic flow, enforce parking regulations, and prevent theft and vandalism at large-scale events such as the Riverside Airshow and Food Truck Festivals. • Guest Support & Visitor Assistance – Assist guests with directions, lost items, and general inquiries at family-oriented events like the Festival of Lights and public park celebrations. • Vandalism & Theft Prevention – Patrol vendor booths, stages, and event equipment to deter theft and vandalism during events like the County Fair and National Date Festival. • Locking/Unlocking Facilities – Secure gates, restrooms, vendor booths, and storage areas before and after major events like the Tamale Festival and Riverside Airshow. Page 30 of 53 • Special Event Coverage & VIP Protection – Offer tailored security for high-profile events like film premieres, celebrity visits, and high-end charity galas in Riverside County. • Code Enforcement & Rule Compliance – Enforce local regulations and event guidelines at public festivals, concerts, and community celebrations held in downtown Riverside. • Real-Time Communication & Dispatch – Maintain 24/7 communication between guards and event management, ensuring rapid response at large-scale community events. • Proactive Security for Event Setup & Breakdown – Protect vendor booths, stages, and equipment during setup and takedown at events like Riverside Food Truck Festival and county trade shows. • Command & Control Center Support – Operate a centralized command post to coordinate security efforts, manage emergency responses, and oversee incident tracking at multi-day festivals and fairs. • Overnight Security – Provide overnight protection for vendor booths, stages, and event equipment to prevent theft and damage at multi-day events like County Fairs and Music Festivals. • Access Point Screening – Screen patrons, vendors, and staff at entry points to prevent unauthorized access during concerts, sporting events, and large-scale community events. • Patrol of High-Traffic Areas – Monitor crowded areas such as vendor booths, food courts, and main stages at popular gatherings like Tamale Festivals and Food Truck Festivals. • Alcohol Compliance Enforcement – Ensure alcohol stays within designated areas and patrons comply with regulations at beer and wine festivals and other Riverside County community events. • Checkpoint Patrol Verification – Utilize TrackTik to verify guard patrols and track location data for events like the Festival of Lights and large-scale county celebrations. • On-Site Command Post Operations – Set up an on-site security command center for live oversight and coordination at multi-day fairs and large community events. • Escort Services for VIPs & Celebrities – Offer personal security and celebrity protection for high-profile attendees at film premieres, concerts, and exclusive galas. • Response to Suspicious Activity – Address and investigate suspicious behavior, potential threats, or criminal activity during county fairs, concerts, and large community celebrations. • Secure Vendor and Artist Booths – Protect vendor exhibits, artwork, and merchandise at public events such as street fairs, art shows, and community pop-up shops. • Traffic Control & Pedestrian Flow – Direct pedestrian and vehicular traffic to avoid congestion at large community events, including parades, marathons, and seasonal festivals. • Site Monitoring During Non-Operational Hours – Secure stages, event equipment, and displays overnight at weekend fairs, concerts, and county celebrations. • Monitoring of Public Spaces – Maintain security presence at parks, community centers, and public spaces where public gatherings or local events are taking place. • Post-Event Incident Review & Reporting – Submit post-event incident reports, evaluations, and recommendations for improvements after major Riverside County events. • Evacuation & Emergency Lockdown Assistance – Facilitate lockdowns and evacuations in case of emergencies or potential threats at high-capacity events. Page 31 of 53 • Coordination with Local Law Enforcement & Fire – Coordinate response with Riverside County police, fire, and medical emergency services during large public events and festivals. County of Orange 32330 Santa Ana Canyon Highland, California 92346 Contact: Leonel Estrada Title: Supervisor / Pump Stations / Dams / Diversions Office: 714-955-0311 Cell: 714-448-2291 Email: leonel.estrada@ocpw.ocgov.com Scope of Work: County of Orange • 24/7 Security Coverage Provide continuous on-site security with 2,000 hours weekly coverage, ensuring round-the-clock protection of Orange County's assets during key events such as the Orange County Fair, OC Marathon, and Newport Beach Film Festival. Guards are stationed at critical points to maintain visibility and deterrence. • Foot & Vehicle Patrols Conduct day and night vehicle patrols and routine foot patrols of key areas, including perimeters, entry points, and high-traffic zones. Patrols are heightened during large-scale events like the OC Tet Festival, Dana Point Festival of Whales, and Laguna Beach Art Walk to maintain crowd safety and prevent security breaches. • Detex Patrol Verification Utilize Detex system technology to track and verify patrols in real time, ensuring comprehensive facility coverage during off-hours. Verification is critical during multi-day events such as the Orange International Street Fair, where high-traffic areas require continuous monitoring. • Comprehensive Area Checks Inspect and secure all entry points, gates, and access points to prevent unauthorized entry and ensure proper site lockdown. This measure is essential for major events like the Orange County Children's Book Festival, where multiple access points are utilized. • Rapid Emergency Response Coordinate with County officials, police, and emergency services to ensure a quick and effective response to medical emergencies, fire hazards, and security threats. Dedicated response teams are on standby during major gatherings such as the OC Pride Parade & Festival and Balboa Island Parade. • Incident Reporting & Documentation Submit detailed Incident Reports (IRs) and Daily Activity Reports (DARs) to designated County staff, documenting patrols, unusual activity, and any site incidents. This includes comprehensive reporting after high-profile events like the Newport Beach Wine & Food Festival. Page 32 of 53 • On-Demand Security Services Provide flexible dispatch for on-demand security requests from County officials, ensuring immediate deployment of additional guards and vehicles when needed. This on-demand capability supports dynamic events like the OC Night Market and Great Pacific Airshow, where security demands can shift rapidly. • Access Control & Unauthorized Personnel Escort Enforce access control protocols, ensuring only authorized personnel access restricted areas. Escort unauthorized individuals off the premises as necessary, especially in areas hosting VIP guests at events like the Newport Beach Film Festival. • Surveillance & Monitoring Monitor security cameras, motion detectors, and alarm systems to ensure complete surveillance of event locations. Surveillance is a key focus during events like the OC Greek Fest and South Coast Plaza's Holiday Celebrations, where large crowds gather in confined spaces. • Vehicle Patrols for Remote Areas Utilize patrol vehicles to conduct routine surveillance of remote locations and critical infrastructure such as pump stations, dams, and diversions. Remote sites for outdoor recreational events like the OC Hiking & Adventure Meetups are frequently patrolled to ensure participant safety. • Locking & Securing Key Access Points Verify that all gates, doors, and access points are properly locked and secured during patrols, minimizing the risk of theft, vandalism, or unauthorized access. Lockdown procedures are essential during festivals like the OC Japan Fair where large crowds pose heightened security risks. • Asset Protection & Property Defense Monitor, secure, and protect County property, equipment, and infrastructure from theft, vandalism, and sabotage. High-value equipment at events like the Southern California Spring Garden Show requires continuous security oversight. • Vandalism & Theft Prevention Implement proactive deterrence measures, including visible patrols and area checks, to prevent theft, vandalism, and property damage. Art exhibits at the Laguna Beach Art Walk benefit from specialized security to protect high- value artwork from theft or damage. • Crowd & Traffic Control Manage the flow of vehicles and personnel entering and exiting the facility during peak traffic hours or special events. Crowd control teams are essential for managing large-scale foot traffic at the Orange County Fair and OC Marathon, ensuring smooth entry and exit. • Fire & Hazard Risk Mitigation Patrol high-risk areas to spot potential fire hazards, unsecured materials, or equipment malfunctions, taking action to prevent incidents. Proactive fire risk mitigation is essential for events such as the Irvine Global Village Festival, where open flames may be present in vendor areas. • Safety Inspections Conduct daily safety inspections of high-traffic areas, pump stations, and critical infrastructure to ensure they remain hazard-free. Safety inspections at OC's Foodie Fest prevent slip-and-fall hazards in food vendor zones and high-traffic walking areas. • Emergency Lockdown Procedures Implement lockdown procedures in response to active threats or emergency situations, controlling all entry and exit points. Emergency lockdowns are critical for high-profile events like the OC International Auto Show, where large crowds can pose security risks. Page 33 of 53 • Field Supervisor Oversight Deploy Field Supervisors to ensure all guards follow post orders and meet service quality standards. Supervisors conduct site audits and provide direct support during high-risk events like the OC Tet Festival and Orange International Street Fair. • Coordination with Law Enforcement Liaise with local police, fire departments, and emergency medical personnel to facilitate faster incident response and threat resolution. Coordinated efforts with local agencies are critical during events like the Great Pacific Airshow and OC Marathon. • Comprehensive Reporting System Use TrackTik Reporting and QR checkpoint systems to provide real-time tracking of patrols, incident reporting, and daily activity logs for County review. Reports for events like the OC Children's Book Festival offer critical transparency and post-event insights. • Escalation & Emergency Protocols Maintain a clear chain of command and detailed escalation protocols to manage emergency response and major security incidents. Escalation protocols are vital for events like the OC Tet Festival, where large crowds present heightened security concerns. • Alarm & Motion Sensor Response Respond to triggered alarms, investigate disturbances, and verify alarm conditions, ensuring timely incident resolution. Alarm response is essential for late-night festivals like the OC Night Market, where nighttime activity requires heightened vigilance. • Regular Patrol Route Adjustments Periodically adjust patrol routes and coverage to maintain unpredictability and improve site security against potential threats. This strategy is especially effective during ongoing, multi-day events like the OC Fair and Newport Beach Film Festival. • Client Portal for Reporting & Oversight Offer the TrackTik client portal to County staff, allowing real-time oversight of patrols, access to security logs, and incident reports. County officials use the portal to track guard activity during events like the OC Japan Fair and OC Children's Book Festival. • Proactive Risk Mitigation Identify and mitigate potential threats to County property and critical infrastructure through preemptive patrols and detailed threat assessments. Threat assessments are conducted for high-profile events like the Newport Beach Wine & Food Festival to identify and address security vulnerabilities. Page 34 of 53 Pacific Asian Consortium in Employment (PACE) 1055 Wilshire Blvd., Suite 1701, Los Angeles, CA 90017 Contact: Lauren Allen Title: Office/Procurement Manager, Education Division Tel: 213-989-3103 Fax: 213-989-3130 Email: lallen@pacela.org Scope of Work: Pacific Asian Consortium in Employment (PACE) - Event Security Services • On-Site Foot Patrols – Conduct regular foot patrols throughout school campuses during key events such as back-to-school nights, parent-teacher conferences, graduation ceremonies, and cultural celebrations. Patrols cover entry/exit points, playgrounds, high- traffic areas, and event-specific locations to ensure attendee safety. • Mobile Vehicle Patrols – Deploy mobile patrol vehicles to monitor campus perimeters, parking lots, and surrounding areas during major events such as school fairs, sports tournaments, and community outreach programs. Mobile units provide rapid response to security incidents and maintain visible deterrence. • Incident Prevention & Response – Identify and address security risks during events like family festivals, student assemblies, and extracurricular activities. Security officers coordinate with school administrators to manage trespassing, vandalism, and unauthorized access, ensuring swift and effective incident resolution. • Access Control & Visitor Management – Screen and verify event attendees during parent-teacher meetings, community forums, and cultural fairs. Guards manage check-in stations, verify guest identities, and ensure only authorized individuals access restricted areas such as backstage zones or VIP areas. • Emergency Preparedness & Response – Prepare for emergency situations at school graduations, sports tournaments, and community events. Guards are trained to handle intruder alerts, medical emergencies, and evacuation procedures, ensuring the safety of all students, staff, and visitors. • Behavior Monitoring & De-escalation – Monitor student, parent, and visitor behavior during events like school dances, talent shows, and sporting events. Security officers are trained in conflict resolution and de-escalation to ensure a positive environment, while quickly addressing any disputes or altercations. • Student & Staff Safety – Maintain a secure environment during student award ceremonies, parent conferences, and large campus events. Security guards are stationed in key areas to deter threats, bullying, and any disruptions that may compromise a safe and welcoming event atmosphere. Page 35 of 53 • Risk Assessment & Site Security Reports – Perform event-based risk assessments before sports tournaments, open houses, and cultural events to identify potential vulnerabilities. Provide administrators with comprehensive reports outlining security observations, incident responses, and improvement recommendations. • Traffic & Parking Lot Control – Direct and control traffic flow during school drop- off/pick-up, graduation events, and major school-wide activities. Guards monitor crosswalks, enforce parking regulations, and ensure safe pedestrian movement for students, parents, and visitors. • Vandalism & Theft Prevention – Protect school property and assets during carnivals, community outreach events, and campus festivals. Guards conduct proactive patrols of vendor booths, stages, and equipment storage areas to prevent theft, property damage, and vandalism. • Event Security & Crowd Control – Provide crowd management and access control during back-to-school nights, parent forums, and student performances. Guards are stationed at entry/exit points, controlling access and ensuring orderly crowd movement for smooth event operations. • Communication & Dispatch Support – Utilize real-time communication tools to coordinate security at school fairs, large conferences, and sports tournaments. Guards communicate with school administrators and CISS’s 24/7 Dispatch Center for rapid coordination and support. • Daily Activity & Incident Reports – Submit Daily Activity Reports (DARs) and Incident Reports (IRs) for parent-teacher conferences, school dances, and major school assemblies. Reports provide an official record of patrols, security activity, and any incidents that occurred during the event. • Access Point Security – Lock and unlock entry points during student assemblies, back- to-school events, and graduation ceremonies. Guards ensure only authorized personnel access entry points and secure gates and doors before and after events. • Coordination with Local Law Enforcement – Partner with local police, fire departments, and EMS during high-profile events like school fairs, athletic competitions, and community resource days. Guards support emergency drills and provide immediate on- site assistance in case of emergencies. • School Policy Enforcement – Enforce school event rules during graduations, prom nights, and large student assemblies. Guards ensure compliance with dress codes, student behavior policies, and visitor conduct, supporting school administration to maintain a respectful environment. Page 36 of 53 Walmart Inc Nationwide and Canada Walmart Inc PO Box 8062 Bentonville, AR 72712 Contact: Josh McDonald Title: Regional Security Officer Global Security /Risk Management, Security & Assurance Phone 479-277-5032 Cell 479-445-3745 Email: JMcdonald@walmart.com Additional Reference: Walmart: Contact: Russell Hinds Title: Regional Security Operations Manager Risk Assessment, Security, and Assurance Global Security 702 Southwest 8th Street. Bentonville, AR 72716 Cell: 479-320-9255 Email: russell.hinds@walmart.com Scope of Work: Walmart Security Services • Comprehensive On-Site Security: Provide ongoing foot patrols within Walmart stores and distribution centers, ensuring the safety of employees, customers, and assets. Patrols focus on entrances, aisles, high-traffic areas, and high-value product sections. • Mobile Vehicle Patrols: Conduct continuous vehicle patrols around parking lots, perimeters, and loading areas to deter unauthorized activity, ensure visibility, and facilitate rapid response to incidents. • Theft and Vandalism Prevention: Deter theft, vandalism, and other criminal activity by maintaining a strong, visible security presence and monitoring high-risk zones. Officers proactively engage in theft prevention tactics to protect Walmart's assets. • Crowd Management and Event Security: Provide enhanced security services during high-traffic events like Black Friday sales, grand openings, and promotional events. Services include crowd control, traffic flow management, and incident de-escalation. • Rapid Incident Response: Address on-site emergencies, including theft, disturbances, altercations, and safety threats. Security officers coordinate with Walmart management, first responders, and law enforcement as needed. • Customer and Employee Safety: Maintain a secure shopping and working environment by responding to suspicious activity, resolving disturbances, and mitigating potential hazards for customers and employees. • Parking Lot Surveillance: Monitor parking lots for unauthorized activity, enforce parking regulations, and address safety concerns. This includes monitoring pedestrian traffic, assisting customers, and reducing the risk of theft and vandalism. • Access Control and Perimeter Security: Control access to restricted areas such as stockrooms, warehouses, and loading docks. Ensure that only authorized personnel have access to sensitive areas, safeguarding Walmart’s operational integrity. Page 37 of 53 • Emergency Preparedness and Response: Train guards to respond to emergencies, such as evacuations or medical incidents. Officers support Walmart's emergency protocols and coordinate with emergency services when necessary. • Regular Security Reporting: Provide daily activity reports (DARs), incident reports, and comprehensive security assessments to Walmart management. Reports include details on patrols, incidents, and identified vulnerabilities, with actionable recommendations for improvement. JPMorgan Chase 90 Town Center Street, Suite 202, Daleville, VA 24083 Contact: Logan Staton Title: Service Agent Email: lstaton@protossecurity.com Scope of Work: JPMorgan Chase • Comprehensive Foot Patrols – Conduct frequent foot patrols inside Chase branches, monitoring entrances, exits, teller areas, waiting areas, and high-risk zones. Officers maintain a visible presence to ensure customer and employee safety and deter suspicious behavior. • Mobile Vehicle Patrols – Perform mobile patrols of branch exteriors, including parking lots, ATMs, and building perimeters. This approach deters unauthorized activity, identifies potential threats, and enables rapid response to emergencies. • Theft Prevention & Crime Deterrence – Proactively prevent theft, robbery, and fraudulent activity by identifying potential risks and addressing them before they escalate. Guards use a high-visibility approach to deter unauthorized access and criminal activity. • Emergency Response & Crisis Management – Respond to on-site emergencies, such as theft, customer altercations, and medical incidents. CISS officers are trained in first aid, conflict de-escalation, and emergency protocols, and they coordinate with local law enforcement or emergency services when required. • Customer & Employee Safety – Ensure a safe, welcoming environment for all customers and employees. Officers promote a secure atmosphere by maintaining constant vigilance, quickly addressing customer concerns, and ensuring the branch remains safe and accessible for all visitors. • Access Control & Restricted Area Monitoring – Monitor and control access to restricted areas within the branch, such as vaults, back offices, and employee-only areas. Page 38 of 53 Guards ensure that only authorized personnel enter these zones, providing an additional layer of security for high-value assets. • ATM Security & Monitoring – Conduct routine patrols and surveillance of on-site ATMs, ensuring they remain secure and free from skimming devices or tampering. Guards actively monitor for signs of card skimmers, vandalism, or other fraudulent activities. • Regular Incident Reporting & Documentation – Prepare Daily Activity Reports (DARs) and Incident Reports (IRs) that detail patrols, security checks, and any noteworthy incidents. Reports provide JPMorgan Chase management with comprehensive documentation of all security operations, offering visibility into guard performance and site conditions. • Parking Lot & Traffic Control – Monitor parking lots and drive-thru ATM areas to maintain safety and security. Guards enforce parking regulations, prevent unauthorized parking, and provide customer assistance if needed. This approach minimizes customer disputes and traffic congestion. • Crime & Fraud Prevention Awareness – Educate customers and employees on security threats, such as phishing scams, ATM skimming, and fraud. Guards share best practices for secure banking, enhancing customer awareness and protection. • Safety Escorts – Upon request, provide employee safety escorts to and from vehicles, especially after hours. This ensures that Chase staff feel secure when entering or leaving the premises, especially during late shifts. • Bank Opening & Closing Procedures – Supervise the opening and closing of Chase branches, ensuring that employees enter and exit safely. Guards perform a security sweep of the premises before opening and remain on-site until all staff have safely exited at closing time. • Vandalism & Property Protection – Protect Chase property and assets from vandalism, graffiti, and property damage. CISS officers conduct routine checks of ATMs, entryways, windows, and parking lots, ensuring that facilities remain safe and intact. • Coordination with Law Enforcement – Collaborate with local law enforcement agencies in response to thefts, suspicious activity, or emergency situations. Guards support law enforcement during investigations, providing incident reports, security footage, and first-hand accounts when necessary. • Proactive Patrol Strategies – Use randomized patrol routes and scheduled patrols to ensure complete coverage of Chase premises. This strategy creates unpredictability for potential criminals, reducing the likelihood of theft, burglary, or other criminal activity. Page 39 of 53 D. Methodology /Project Understanding Project Understanding Command International Security Services understands that the City of Diamond Bar requires professional, policy-compliant unarmed event security services for a wide range of private and community events held at multiple City-owned and operated facilities, primarily: • Diamond Bar Center • Heritage Park Community Center • Pantera Park Activity Room • Other local parks or designated venues Types of Events Requiring Security Coverage Security is required based on specific conditions. We understand that the following event types and scenarios may trigger mandatory guard presence: 1. Events Serving Alcohol o Minimum 1 guard required o Additional guards may be mandated depending on size and structure of event 2. Events with 200 or More Guests o Increased crowd size requires higher visibility and patrol coordination 3. Events with Multiple Bar Stations o Requires multiple guards to ensure proper coverage and monitoring of alcohol service areas 4. Events with Multiple Room Reservations o Guard placement needed across multiple access points for guest safety and access control 5. Youth-Oriented Events (e.g., Teen Parties, Quinceañeras) o Youth-dominated gatherings may require proactive monitoring, especially when combined with high guest count or evening hours 6. Events Exceeding Parking Lot Capacity o Guards expected to monitor external grounds and traffic flow, and to prevent unauthorized access 7. High-Profile or City-Sponsored Events o May include banquets, fundraisers, cultural celebrations, or corporate events with elevated security expectations Page 40 of 53 Event Timing and Scheduling Structure We understand that: • Security staffing is scheduled monthly by Diamond Bar Center staff • Final confirmation of staffing is conducted weekly, based on: o New bookings o Cancellations o Adjustments in attendance or alcohol service Security services are expected to: • Begin prior to guest arrival for event setup and policy review • Remain on-site throughout the event duration • Be present during critical moments, such as: o Event opening o Bar service start and end times o Closing and facility lockdown Guards may be asked to: • Greet guests • State facility rules upon entry • Conduct plain-sight inspections of vehicles if directed • Monitor restrooms, exits, and outdoor areas Methodology To meet the unique security needs of the City of Diamond Bar, Command International Security Services (CISS) proposes a comprehensive and proactive approach to ensure the safety, visibility, and smooth execution of private and community events hosted at City facilities such as the Diamond Bar Center, Heritage Park Community Center, and Pantera Park Activity Room. Our primary objective is to deliver customer-focused security services that promote public safety, protect City assets, support emergency response, and maintain operational continuity—while creating a welcoming environment for all event guests. Page 41 of 53 Our Approach Includes: • Visible Security Presence CISS guards will maintain a high-visibility presence at all active access points, room entrances, and high-traffic areas. Guards will be stationed strategically at facility entrances, bars (when applicable), and outdoor grounds to deter unwanted behavior and reassure guests. • Comprehensive Patrol Coverage Our team will provide coverage before, during, and after events, including: o Pre-event walkthroughs and parking lot checks o On-site patrols throughout the event duration o Closing patrols to ensure Comprehensive Security Strategy Overview Command International Security Services (CISS) offers the City of Diamond Bar a proactive, flexible, and customer-centered security strategy designed to ensure safety, visibility, and seamless operations during private and community events hosted at City facilities. These include the Diamond Bar Center, Heritage Park Community Center, Pantera Park Activity Room, and other designated municipal locations. Our comprehensive approach prioritizes: • Public and guest safety • Asset protection • Emergency incident response • Compliance with the City’s Facility Use & Rental Policy • A smooth, secure experience for facility renters and City staff Page 42 of 53 Training Shift At Command International Security Services (CISS), we understand that every client site presents its own unique security challenges, and tailored solutions are essential for success. To ensure our guards are fully prepared, we require all newly assigned or substitute guards to undergo customized, on-site training for a minimum of 8 hours. This extensive preparation ensures that our personnel are thoroughly familiar with the specific requirements and nuances of each location. For this project, our on-site training will cover a comprehensive review of the site's policies, current post orders, and proper communication protocols using radios, cell phones, and other technologies. Additionally, our guards will be trained on lost and found procedures, accurate reporting practices, and emergency protocols, including alarm disarming/arming and exit procedures. This hands-on training equips our team to handle any situation with confidence and professionalism. At Command International Security Services (CISS) , we ensure that all on-site training aligns with the Code of Conduct for each job site, emphasizing strict adherence to rules and regulations to guarantee client satisfaction and the highest standard of service. Page 43 of 53 Annual Training Plan At Command International Security Services (CISS), we believe that training is not limited to just the Transition Period of a contract; it is a continuous process that ensures our guards remain highly effective in their roles. We recognize the importance of ongoing training and refresher courses for guards who need them, while also seeking to further develop the skills of those who have excelled in the field. These individuals are guards we value and hope to work with again in the future. To ensure that our officers stay up to date on the latest industry standards and best practices, we provide access to the standard BSIS Annual Refresher Course. This comprehensive 4-hour course covers essential topics such as observation and report documentation, legal powers including arrests, search and seizure, and response protocols for terrorism and emergency situations. In addition, all officers assigned to a specific post are enrolled in an Annual Training Plan tailored to that site’s unique needs. This customized plan is designed by our operations team and implemented by the most senior members of our training unit. By continuously investing in the education and development of our guards, we ensure they are prepared to meet any challenge with professionalism and expertise. Command International Security Services has achieved significant success in maintaining up-to-date post- order knowledge among our guards through our comprehensive Training Plan, which not only ensures top-tier service but also allows clients the flexibility to expand our services or explore new security solutions. Examples of this Annual Training Plan include state-approved courses such as Weapon of Mass Destruction Response Training and Powers to Arrest Training. These critical training courses equip our guards with the necessary skills to handle extreme situations and are conducted by certified professionals with extensive experience in the security industry. Training sessions are held at our Corporate Headquarters in Van Nuys or our Southern California Headquarters in Los Angeles, providing convenient locations for our team to stay current on all legal, safety, and operational standards. By investing in continuous training, CISS ensures that our clients benefit from highly skilled, knowledgeable guards capable of ad apting to evolving security needs. Page 44 of 53 Equipment Provision and Maintenance Overview At Command International Security Services (CISS), we ensure that every security professional assigned to the City of Diamond Bar’s facilities is equipped with high-quality, mission-specific equipment to enhance safety, communication, and operational efficiency. Our regional office serves as the primary dispatch and maintenance center, overseeing the regular inspection, servicing, and replacement of all security equipment to ensure peak performance at all times. This approach guarantees that officers remain fully equipped with the necessary tools to effectively monitor, patrol, and secure the designated areas while maintaining compliance with industry best practices and environmental regulations. Equipment Provided to Security Personnel: • Two-Way Radio Communication Systems – Ensures seamless real-time coordination between patrol officers, supervisors, and emergency responders. • Body-Worn Cameras – Captures all officer interactions, reinforcing accountability, transparency, and compliance with security protocols. • GPS-Tracked Mobile Devices – Enables officers to log patrol routes, report incidents instantly, and access security updates from the command center. • First Aid & Emergency Medical Kits – Provides immediate response capabilities for minor medical emergencies encountered during patrols. • Firearm & Less-Lethal Equipment (if applicable) – All armed personnel will be equipped in accordance with BSIS regulations and agency policies. • Personal Protective Equipment (PPE) – Includes high-visibility vests, gloves, and weather-appropriate gear to support safe and effective patrol operations. • Patrol Vehicles (Marked & Unmarked) – All vehicles undergo regular inspections to ensure they are prepared for rugged terrain and extended patrol shifts. • Flashlights & Tactical Gear – Essential for nighttime surveillance, ensuring visibility in remote and low-light areas. Maintenance & Equipment Inspection Schedule: • Daily Pre-Shift Equipment Checks – Officers perform a functional assessment of their assigned equipment before beginning patrols. • Weekly Maintenance Inspections – All radios, body-worn cameras, and GPS-tracked devices are reviewed for battery life, recording functionality, and connectivity. • Vehicle Service & Upkeep – Patrol vehicles are subjected to routine safety inspections, fuel monitoring, and scheduled servicing to ensure reliability. • Quarterly Equipment Audits – The security command center conducts comprehensive audits of all security tools and replaces any worn or outdated equipment. • Emergency Equipment Replacement Protocol – In the event of damage or malfunction, security personnel have 24/7 access to backup gear to prevent operational disruptions. Page 45 of 53 Communications Equipment 1. Two-Way Radios – Inspected weekly and replaced as needed to ensure clear, real-time communication among the team. 2. Optional Body Cameras – Regularly tested with battery and storage checks performed weekly, ensuring readiness for incident documentation and enhanced accountability. 3. Company Cell Phones – Issued to each officer and inspected during each shift, with replacements provided biannually or sooner if required. 4. Company Tablet – Updated monthly to guarantee seamless access to reporting tools and the client portal for city of Diamond Bar’s Facilities. 1.Two-way radios 2. Optional body cameras 3. Company cell phone 4. Company Tablet 2. Personal Protective Equipment (PPE) 5. COVID-19 PPE Masks (N-95, Company-Branded) – Provided monthly to ensure compliance with health standards. 6. Disposable Gloves – Issued at the start of each shift, replaced daily or as needed. 7. Reflective Safety Vests – Inspected weekly for wear and replaced every six months or sooner if damaged, maintaining high visibility. 5. COVID PPE Mask 6. Disposable Gloves 7. Reflective Safety vest (company branded/N-95) Page 46 of 53 3. Uniform and Tactical Gear 8. Company Beanie/Hat – Provided seasonally and inspected monthly for condition. 9. Security Utility Belt – Inspected monthly and replaced as needed to keep essential tools organized and accessible. 8. Company Beanie/Hat 9. Security utility belt Page 47 of 53 4. Specialized Security Equipment 10. Handheld Metal Detectors – Checked daily for operational readiness and calibrated weekly. 11. Traffic Batons – Inspected biweekly for functionality, with replacements as necessary. 12. Flashlights – Batteries are checked daily; flashlights are replaced every six months or as needed. 13. Traffic Cones – Inspected weekly and replaced if damaged to ensure safe traffic management. 14. Road Flares – Stock checked monthly to ensure readiness for emergency use. 15. COVID-19 Temperature Guns – Inspected monthly to ensure accuracy. 16. First Aid Kits – Checked weekly to confirm contents, restocked immediately after use. 10. Handheld metal detector 11. Traffic Baton 12. Flashlight 13. Traffic Cones 14. Road Flares 15. COVID-19 Temperature Gun 16. First Aid Kit Page 48 of 53 Command International Security Services Patrol Vehicles Command International Security Services stands at the forefront of private security in California, boasting an impressive fleet of 115 state-of-the-art patrol units strategically deployed across the Golden State. This extensive network of vehicles forms the backbone of our mobile securi ty operations, enabling us to provide unparalleled coverage and rapid response capabilities to our diverse clientele. Our Fleet: A Force Multiplier Each vehicle in our fleet serves as a mobile command center, equipped with cutting -edge technology to enhance our officers' capabilities: 1. Advanced GPS Tracking: Real-time location monitoring allows for precise positioning and efficient resource allocation. 2. Integrated Communication Systems: Multi-channel radios and mobile data terminals ensure seamless coordination between field units and our central dispatch. 3. High-Visibility Design: Distinctive markings and emergency lighting systems act as a powerful deterrent while promoting public safety awareness. 4. Comfort and Efficiency: Ergonomically designed interiors support our officers during long patrol shifts, enhancing their alertness and job performance. Page 49 of 53 Operational Excellence Through Mobility The strategic deployment of our patrol units across California enables Command International to: 1. Maintain a Robust Presence: Our vehicles serve as visible deterrents, significantly reducing the likelihood of criminal activity in protected areas. 2. Ensure Rapid Response: Strategically positioned units can swiftly converge on incident locations, minimizing response times and mitigating potential threats. 3. Adapt to Diverse Environments: From urban centers to remote industrial sites, our versatile fleet is equipped to handle varied terrain and security challenges. 4. Facilitate Comprehensive Coverage: The mobility of our units allows us to efficiently patrol large areas, providing thorough security coverage even in expansive properties. Technology-Driven Security Solutions Our investment in advanced vehicle technologies translates directly into enhanced security outcomes: 1. Real-Time Incident Reporting: Officers can document and transmit critical information instantly, improving situational awareness and decision-making. Data-Driven Patrolling: Analysis of historical data allows us to optimize patrol routes and resource allocation, maximizing our security footprint. 3. Seamless Client Communication: Integrated systems enable prompt updates to clients, ensuring transparency and fostering trust in our services. Commitment to Excellence and Reliability The Command International fleet is more than just a collection of vehicles; it's a testament to our unwavering commitment to excellence in private security. Regular maintenance, ongoing officer training, and continuous technological upgrades ensure that our patrol units remain at the pinnacle of performance and reliability. By leveraging this advanced mobile infrastructure, Command International Security Services delivers a level of protection that goes beyond traditional security measures. Our fleet enables us to offer tailored, comprehensive security solutions that adapt to the ever-evolving needs of our clients, all while maintaining the highest standards of professionalism and efficacy throughout California. As we continue to innovate and expand our capabilities, our patrol fleet remains a cornerstone of our mission: to provide unparalleled security services that safeguard our clients' assets, personnel, and peace of mind. Page 50 of 53 Vehicle Equipment Standards At Command International Security Services (CISS), all of our vehicles are fully equipped to ensure maximum visibility, communication, and safety. The following items are required on every CISS vehicle to meet our high standards of service and professionalism: Vehicle Markings: ● CISS Emblem: Displayed on both sides of the vehicle for clear identification. ● PPO Number: Clearly posted on the rear of the vehicle to comply with regulatory requirements. ● Dispatch Connection: Contact information for CISS Dispatch is prominently posted on the rear of the vehicle for quick reference. Essential Equipment: ● Spotlight and Amber Emergency Light Bar: For enhanced visibility during nighttime and emergency situations. ● Bluetooth Capabilities: For hands-free communication with dispatch and team members. ● Company-Provided Phone Charger: To ensure uninterrupted communication while on duty. ● AC/Heater: For comfort in varying weather conditions. ● First-Aid Kit: Readily available for immediate medical assistance. ● Road Flares: For emergency signaling and traffic control. ● Traffic Cones: To safely manage and direct traffic during incidents. Ownership and Maintenance of Vehicles and Equipment Ownership Command International Security Services (CISS) takes full ownership of all vehicles and equipment designated for use under the contract. All CISS vehicles are newer models, ensuring reliability and reducing maintenance downtime. Equipment and Vehicle Maintenance To maintain our equipment and vehicles in top condition, CISS has a comprehensive inspection and maintenance process in place: Page 51 of 53 1. Routine Inspections: Regional Field Supervisors conduct regular site visits to inspect security guards’ equipment, uniforms, and patrol vehicles. These visits are part of our Quality Assurance Plan (QAP), tailored specifically for each Premier Account. Supervisors travel to job sites to evaluate the condition of the guards' equipment and vehicles. They are also on call to replace faulty equipment or swap out vehicles in need of maintenance. 2. Personnel Reporting System: Our security personnel are required to report any malfunctioning equipment immediately. They do this by contacting our 24/7 Dispatch Center to request a replacement. The roaming supervisor is then dispatched to provide a replacement quickly. After reporting the malfunction, security personnel must document it in Track Tik, creating an Equipment Report. This system ensures a traceable record of all equipment in use or transit. Clients have full access to these reports via the Client Portal, providing transparency and up-to-date information about equipment status on their sites. Uniforms Command International Security Services (CISS) understands that professionalism, visibility, and compliance are critical to the success of the City of Diamond Bar’s facilities. Security personnel assigned to this contract will adhere to strict uniform standards, ensuring that they are easily identifiable, properly equipped, and aligned with the expectations outlined in the RFP . Page 52 of 53 Uniform Provision and Compliance with Project Requirements CISS will provide all security personnel with high-quality, standardized uniforms tailored for patrolling open-space conservation areas. If awarded the contract, CISS will submit a customized uniform design for approval to ensure compliance with all agency-specific guidelines. Each officer assigned to patrol services will receive three complete sets of uniforms, designed for durability, comfort, and functionality in both daytime and nighttime conditions. Security personnel will be required to always wear their full uniforms while on duty, maintaining a professional, well-groomed, and polished appearance. Uniforms will comply with California Business and Professions Code 7582.26, as well as any additional agency standards. Each security officer’s standard uniform package will include: • Short-Sleeve and Long-Sleeve Uniform Shirts (3) – Embroidered with the CISS emblem and official agency patches for clear identification and regulatory compliance. • Durable Security Patrol Pants (3) – Weather-resistant material suitable for long patrol hours in varied terrain. • Bomber Jacket (1) – Insulated for cold-weather patrols while maintaining visibility. • Name Tag & Private Security Badge – Displayed at all times for identification and professionalism. • Heavy-Duty Patrol Boots – Slip-resistant and durable for rugged terrain patrols. • Duty Belt with Required Security Equipment – Includes radio holster, flashlight holder, handcuff pouch, and baton ring for quick access to essential tools. • Reflective Safety Vest – Required for night patrols and high-visibility zones, ensuring compliance with City of Diamond Bar’s facilities safety regulations. Page 53 of 53 Uniform Maintenance and Inspection Standards To maintain a consistent, professional, and mission-ready appearance, CISS will implement routine uniform inspections as part of its Quality Assurance Plan (QAP). • Pre-Shift Uniform Inspections – Officers must report in clean, wrinkle-free uniforms with all required gear. • Weekly Supervisor Checks – Regional supervisors will conduct site visits to ensure compliance with uniform and appearance standards. • Immediate Replacements for Damaged Uniforms – If uniforms or gear become damaged, replacements will be issued within 24 hours to maintain professional standards. Grooming and Appearance Requirements CISS requires all personnel to follow strict grooming standards to reinforce professionalism and ensure a presentable appearance at all times. • Tattoos must be fully covered while on duty. • Jewelry is limited to wristwatches and medical/ID bracelets, with a maximum of one ring per hand. • Male officers must be neatly shaved, with trimmed sideburns that do not extend below the earlobe. • Female officers must maintain a tidy and professional hairstyle, securing long hair in a bun or ponytail. • Makeup and nail polish must remain neutral and conservative. Environmental and Functional Uniform Considerations CISS understands that security patrols in open conservation areas require uniforms that balance durability, visibility, and compliance with outdoor patrol conditions . Officers will be issued weather-adaptive gear to ensure comfort and effectiveness in varying environmental conditions. • Moisture-Wicking Uniform Shirts – Ideal for extended patrols in warm weather, ensuring officers remain comfortable and professional. • Cold-Weather Accessories (as needed) – Officers will be issued company-approved beanies, gloves, and jackets for winter patrols. • PPE Compliance – Security personnel will wear N-95 masks, disposable gloves, and other PPE in accordance with agency health and safety protocols. Mobilization and Deployment of Security Personnel and Equipment Rapid Response and Resource Management CISS ensures quick and efficient deployment of security personnel and equipment. Any required replacements are promptly supplied through requests from security personnel or regional supervisors to maintain seamless operations. Page 54 of 53 24/7 Dispatch and Operations Center Our Van Nuys-based Dispatch Center operates 24/7, serving as the central hub for scheduling, security reports, customer service, and equipment management. Regional offices handle training, equipment distribution, vehicle assignment, and maintenance , ensuring smooth coordination across all security operations. Transportation and Foot Patrol Coverage CISS security personnel use personal transportation for punctual on-site arrival. Our foot patrol strategy ensures comprehensive coverage across all designated locations, enhancing security visibility and responsiveness. Local Recruitment and Time Management CISS prioritizes local hiring for efficient staffing and timely shift coverage. Our advanced time-tracking system monitors guard check-ins, ensuring accountability and rapid replacements for unexpected absences. Pre-trained stand-in officers are always available to maintain uninterrupted security services. 24/7 Personnel Coordination and Shift Management The CISS Dispatch Center oversees scheduling, shift assignments, and real-time response to security needs. Guards must report any duty-related issues for immediate resolution. In case of unexpected absences, a Regional Field Supervisor will arrive within one hour to maintain security coverage until a permanent replacement is assigned. Check-ins and Break Coverage Security personnel must notify the Dispatch Center at least three hours in advance of any delays or absences. A Field Supervisor steps in until the assigned officer arrives. TrackTik’s automated system flags missed check-ins, triggering alerts for immediate resolution. During breaks, supervisors provide temporary relief to ensure continuous coverage. Technology and TrackTik Reporting System CISS utilizes TrackTik to enhance transparency, efficiency, and accountability. Features include: • Real-time scheduling for dynamic shift updates. • Live GPS-enabled check-ins to verify guard presence.d • Incident reporting with photo uploads for immediate documentation. • Mobile patrol tracking to monitor movements and ensure thorough site coverage. GPS-Enabled Clock System for Accuracy Integrated with TrackTik, our GPS Clock system synchronizes payroll and billing while ensuring guards check in on time. Missed check-ins trigger alerts to Dispatch and Operations, prompting immediate follow-up actions. Page 55 of 53 Client Reporting Command International Security Services (CISS) is fully committed to meeting the reporting and oversight requirements outlined in the City of Diamond Bar's Private Event Security Services RFP. Utilizing our TrackTik real-time reporting platform, we provide full transparency and accountability by enabling City staff to monitor patrol activities, access incident reports, and track trends in real-time. All reports—including Daily Activity Reports (DARs), Incident Reports (IRs), and Post-Event Summaries—will be submitted in Microsoft Word or a compatible format and customized to align with the City’s preferred structure and documentation standards. Our goal is to ensure Diamond Bar receives clear, timely, and actionable security data to support safety, compliance, and continuous improvement Required Reports and Submission Timelines CISS will provide the following reports in accordance with the City of Diamond Bar’s requirements: • Daily Activity Reports (DARs): Detailed summaries of shift activities, observations, and patrol logs submitted daily; GPS-verified using the TrackTik system. • Incident Reports (IRs): Real-time documentation of security-related incidents (e.g., unauthorized access, vandalism, emergencies), submitted within one hour of occurrence. • Detex Tour Reports: Verification of completed patrols using NFC, barcode, and GPS-enabled checkpoints through the TrackTik patrol system. • Weekly Schedules: Assignment of guards, patrol shifts, and event coverage plans—available via the TrackTik Client Portal. Page 56 of 53 • Monthly Staffing & Compliance Reports: Summary of assigned personnel, compliance status, and performance evaluations to support contract oversight. • Checkpoint and Patrol Analysis Reports: Monthly reports identifying security trends, incident frequency, and coverage gaps for continuous improvement. Real-Time Incident Reporting and Response Protocol CISS will implement TrackTik’s real-time monitoring and escalation protocols to ensure responsive, transparent service: • Live Guard Touring: Real-time GPS tracking of officer patrols and checkpoint completion, ensuring accountability and full coverage. • GPS Check-In/Check-Out: Officers will clock in and out at designated locations; any missed check-ins will trigger an immediate alert to dispatch. • Immediate Incident Escalation: o Notifications sent to City administrators within one hour o Photo and video documentation submitted when applicable o Coordination with law enforcement or emergency responders when required • Automated Alerts for Missed Checkpoints: If a checkpoint is missed, the system notifies our dispatch team and operations immediately for corrective action. Client Access to the TrackTik Reporting Portal Command International Security Services (CISS) will provide the City of Diamond Bar administrators with secure, direct access to real-time data through the TrackTik Client Portal, ensuring full visibility and transparency in all patrol and reporting activities. City personnel will have the ability to: • View real-time patrol activity and officer check-ins using GPS tracking • Access incident reports, daily activity logs, and compliance updates in standardized formats • Receive automated alerts for security breaches, missed checkpoints, or high-risk incidents • Monitor trend analyses and security performance data to support long-term planning and resource allocation Page 57 of 53 Supervisor Oversight and Shift Management To ensure consistent, high-quality service and rapid response to personnel changes, CISS will implement a comprehensive shift oversight system that includes: • 24/7 Dispatch & Field Supervisor Coordination: On-call supervisors and dispatch staff will actively monitor officer performance and ensure adherence to schedules and protocols • Immediate Absence Response Protocol: If a scheduled guard is unexpectedly unavailable, a qualified replacement will be dispatched within 60 minutes to avoid service interruptions Page 58 of 53 Daily Activity Reporting Page 59 of 53 Security Report Page 60 of 53 Page 61 of 53 Page 62 of 53 E. Cost for Services Service Type Shift Duration Hourly Rate Standard Security Guard (Weekday/Weekend) Up to 8 hours $26.00 Over 8.5 hours $28.00 Holiday Security Guard Up to 8 hours $39.00 Over 8.5 hours $42.00 Recognized Holidays: New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Eve, Christmas Day, and New Year’s Eve. Page 63 of 53 F. Insurance Page 64 of 53 G. Consulting Services Agreement Command International Security Services (CISS) has reviewed the City of Diamond Bar’s Consulting Services Agreement (Exhibit B) included with the RFP for Private Event Security Services. We hereby certify that we have read, understood, and agree to all terms and conditions as outlined in the Agreement. CISS acknowledges that, if selected, we are prepared to execute the City’s Consulting Services Agreement without modifications. We do not request any changes or exceptions to the Agreement as written. Signed, Nafis Memmon President, Command International Security Services Date: April 22, 2025 Signature: ___________________________