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AIS Response to the City of Diamond Bar
Business Proposal City of Diamond Bar This proposal includes information and trade secrets that are confidential and proprietary in nature and protected from public dissemination pursuant to the California Public Records Act (“CPRA”). This proposal may not be disseminated, duplicated or disclosed without prompt notification to the oƯeror as required by the CPRA. Request for Proposal Diamond Bar Facilities Private Event Security To: Attn: Ms. Crystal Knox Recreation Supervisor Parks and Recreation Dept. 21810 Copley Drive, Diamond Bar, CA 91765 From: Lucy Lin President/QM T: (626) 858-7188 F: (626) 858-2882 Due Date: April 24th, 2025 Absolute International Security, Inc. 5155 Irwindale Ave. Irwindale, CA 91706 PPO #16302 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security AIS RESPONSE TO THE CITY OF DIAMOND BAR FACILITIES PRIVATE EVENT SECURITY CPRA EXEMPTIONS & EXCEPTIONS .......................................................................................................................... SECTION A – COVER LETTER ..................................................................................................................................... 1 EXECUTIVE SUMMARY .............................................................................................................................................2-4 COMPANY QUALIFICATIONS ..................................................................................................................................... 5 SECTION B – PROJECT TEAM ................................................................................................................................6-24 INTEGRATED PROJECT MANAGEMENT TEAM (IPMT) ............................................................................6-7 KEY PERSONNEL .............................................................................................................................7-8 ORGANIZATION CHART & KEY PERSONNEL’S RESUMES ...................................................9-22 ORGANIZATION CHART ................................................................................................. 10 KEY PERSONNELS’ RESUMES .................................................................................. 11-22 PROJECT TEAM TRANSITION PLAN ASSIGNMENT .............................................................................. 23-24 PROPOSED TRANSITION PLAN ................................................................................................. 23-24 ASSIGNED OPERATIONS MANAGEMENT & SUPERVISION TEAM ......................................... 24 SECTION C – FIRM’S EXPERIENCE/REFERENCES......................................................................................... 25-28 SIMILAR EXPERIENCE .................................................................................................................................... 25 SERVICE CAPABILITY ..................................................................................................................................... 26 REFERENCES ................................................................................................................................................ 27-28 SECTION D – METHODOLOGY/PROJECT UNDERSTANDING ..................................................................... 29-57 SECURITY GUARD SERVICES PROVIDED ................................................................................................... 29 SUMMARY OF SECURITY GUARD SCOPE OF WORK ........................................................................... 29-30 SUMMARY OF SECURITY COMPANY SCOPE OF WORK ...................................................................... 30-31 INCUMBENT ADVANTAGE – CURRENT APPROACH TO SCOPE OF WORK ..................................... 31-32 CLIENT RELATIONS .................................................................................................................................... 33-44 APPROACH TO CUSTOMER SERVICE ........................................................................................... 33 ADDRESSING CLIENT CONCERNS ................................................................................................ 33 DAY-TO-DAY INFORMATION & COMMUNICATIONS MATRIX .............................................. 34 EMERGENCY PROCEDURE & RESPONSE PROTOCOLS ....................................................... 34-44 SAMPLE EMERGENCY PROCEDURE & RESPONSE DOCUMENT(S) .................. 35-44 RECRUITING & TRAINING PLAN .............................................................................................................. 45-50 RECRUITING METHODOLOGY ...................................................................................................... 45 APPLICANT SCREENING PROCESS ............................................................................................... 46 ORIENTATION TRAINING ............................................................................................................... 47 Table of Contents AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security CONTINUING EDUCATION ............................................................................................................. 48 IN-HOUSE TRAINING CENTER .................................................................................................. 48-49 TRAINING INSTRUCTOR QUALIFICATIONS ............................................................................... 49 TRAINING SERVICES PROVIDED .................................................................................................. 50 QUALITY ASSURANCE & TECHNOLOGY ............................................................................................... 51-55 UNIFORM & EQUIPMENT ........................................................................................................................... 56-57 SECTION E – COST FOR SERVICES .......................................................................................................................... 58 SECTION F – INSURANCE ...................................................................................................................................... 59-61 SAMPLE CERTIFICATE OF INSURANCE (COI) ....................................................................................... 60-61 SECTION G – CONSULTING SERVICES AGREEMENT ........................................................................................ 62 ADDITIONAL ATTACHMENTS ............................................................................................................................. 63-89 PPO LICENSE, FIREARMS TRAINING FAC. LIC., BATON TRAINING FAC. LIC. ..................................... 64 VERIFICATION OF LICENSURE...................................................................................................................... 65 SAMPLE FORMS ........................................................................................................................................... 66-87 W-9 FORM ...................................................................................................................................................... 88-89 CALIFORNIA PUBLIC RECORDS ACT EXEMPTIONS & EXCEPTIONS Exempt Content & Information: Client Lists Client Referrals & Recommendations Similar Experiences Client References Client Contact Information Customer lists and information that constitutes a customer list are exempt from disclosure. See Gov. Code § 7920.520; Pub. Contract Code § 10165, § 10506.6, § 10763, § 20101, § 20111.5, § 20209.7, § 20209.26, § 20651.5. Exempt Content & Information: Business Model Business Methodology Corporate Governance Information Corporate Finances Information Staffing Plans Service Descriptions Service History Sample Forms/Reports Trade secrets, staffing, internal operations and procedures are exempt from disclosure. See Gov. Code § 6254(k) which contains an exemption for trade secrets under California Evidence Code (i.e. Evidence Code § 1060 and Civil Code § 3246 et seq., specifically (d) “Trade secret” means information, including a formula, pattern, compilation, program, device, method, technique, or process, that: (1) derives independent economic value, actual or potential, from not being generally known to the public or to other persons who can obtain economic value from its disclosure or use; and (2) is the subject of efforts that are reasonable under the circumstances to maintain its secrecy.) Exempt Content & Information: Pricing Information Trade secrets, confidential and proprietary information are exempt from disclosure. See Civil Code § 3426.1(d)(1); Gov. Code § 6254.15, § 7927.500, § 7928.705, § 7927.705, § 7927.605, and § 7922.000. CPRA Exemptions & Exceptions CONFIDENTIAL City of Diamond Bar – Parks & Recreation Department April 24th, 2025 Attn: Ms. Crystal Knox, Recreation Supervisor 21810 Copley Drive, Diamond Bar, CA 91765 Subject: Proposal for Diamond Bar Facilities Private Event Security Dear Ms. Knox, Thank you for the opportunity to introduce the Professional Security Services offered by Absolute International Security, Inc. (AIS). With over 15 years of security operations and experience, AIS has established itself as a premier security services operator in the Southern California region for municipal, city, and county government facilities, cultural and event venues, corporate buildings, and critical infrastructure. At AIS, our priority is to assemble the best executive management team in the industry to tailor training, supervision, and response directly to each client’s unique needs. Our Operations Team has over 130 years of combined Law Enforcement, Military, and Private Security experience dedicated to ensuring that we deliver on our promise of exceptional, customized security solutions. As a leading security services provider in the Southern California region, AIS has successfully catered to a diverse portfolio of clientele including the LA Police Department, LA County Fire Department, and the LA Metro Transit Authority. The experience, focus, and density of our security operations in the Southern California region allows us to provide comprehensive security coverage and versatile resource allocation to fulfill your needs at the lowest costs for you. We combine our offerings of unarmed, armed, and patrol security services with our capabilities provided by our 24-hour Operations Communication Center, in-house BSIS-certified Training Facility, Technological Operations Platforms, and Security Rover team to tailor our solutions to meet client satisfaction at the highest standard of excellence. As the most experienced and capable WBE, MBE, and DBE private security firm certified by the County of Los Angeles Consumer & Business Affairs currently operating in the greater Los Angeles region, AIS strongly believes in the value that diversity brings to our Company and our Clients. Our team’s fundamental values and diverse perspectives drive our innovation and strengthen our ability to serve you. STATEMENT 1: AIS confirms that Lucy Lin is authorized to bind the Company. STATEMENT 2: AIS confirms that we meet all requirements of and do NOT have any exceptions to the RFP. STATEMENT 3: AIS confirms that we received Addendum No. 1 on 4/14/25, Addendum No. 2&3 on 4/17/25, and Q&A Set 1 on 4/17/25. STATEMENT 4: AIS confirms this Proposal shall be valid for 90 days. STATEMENT 5: AIS will NOT be utilizing subcontractors or subconsultants for this Proposal. STATEMENT 6: Absolute International Security, Inc. is wholly owned by Absolute Security Intl Corp. The executive project managers assigned to your project are Mr. David Reynoso and Mr. Bryan Colindres, who are authorized to represent AIS during the evaluation process. AIS takes great appreciation at this opportunity to serve you and are confident that our security services will exceed your expectations. We look forward to discussing our qualifications, capabilities, and proposal to address your security needs. By virtue of submission, Lucy Lin declares that all information provided in this Submittal is true and correct. Absolute International Security, Inc. 5155 Irwindale Ave, Irwindale, CA 91706 PPO License # 16302 T: (626) 858-7188 F: (626) 858-2882 E: contractadmin@absolutesecurityintl.com Best Regards, Lucy Lin, President & QM 1 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. Absolute International Security (AIS) is a premier security services provider established in California on September 26, 2008 by the current President, Ms. Lucy Lin. We serve a large portfolio of Clientele in the immediate Southern California area, including the greater regions of Los Angeles County, Riverside County, Orange County, and San Bernardino County. Our focus within the region is to provide the strongest and most competitive security solution when it comes to performance as well as to cost. Our clients can expect an unparalleled level of management response, tailored services, and cost savings. OUR SOUTHERN CALIFORNIA ADVANTAGE The density of our security service portfolio in the Southern California region is our biggest asset. We provide services to City Halls, Libraries, Transportation Centers, Government Service Facilities, Schools, Parks, Construction Sites, and Critical Infrastructure. We currently employ over 500 highly trained, armed and unarmed security guards in the region alone. Each of our security guards are licensed, trained, and certified, not only to the requirements of their position, but to the maximum compliance level that they are able to attain. Our strong presence in the area and pre-emptive credentialing of our employees allows us to draw from our entire workforce pool to ensure that your site is covered with the quality service you expect. Executive Summary CONFIDENTIAL AIS operates one centrally located headquarters and one auxiliary office to reduce the high overhead, operational, and administrative costs that numerous office locations would burden our Clients with. AIS Headquarters – 5155 Irwindale Ave. Irwindale, CA 91706 AIS Auxiliary Offices – 4255 Tyler Ave. El Monte, CA 91731 Offices and Cost-Efficiency Operations Management Team with combined 100+ years of military, police, and security background and experience. 500+ Licensed, Trained, and Certified Security Guards who serve the Southern California region. 24/7/365 Operations Communications Center staffed with Live In-House Dispatchers. 24/7/365 Field Supervisors and Mobile Rovers able to provide a real-time response to any scenario. Fully BSIS and BPPE Licensed and Certified In-House Training Facility. Attendance Team that conducts daily review of Security Guard attendance to ensure proper service fulfillment and accurate Billing. Quality Assurance Team that conducts daily Randomized Remote Post & Vehicle Inspections and review of electronically submitted Incident Reports, Daily Activity Reports and Guard Touring. Recruiting Team that tailors recruiting strategies to ensure that your assigned security guard is the most appropriate and qualified officer to act as a Brand Ambassador representing both you and AIS. Hands-on, customized Service Transition assistance so your site remains protected and sufficiently staffed at all times. GPS-enabled real-time Security Operations Technology Platforms that allow for accurate electronic and remote Workforce management, incident reporting, performance diagnostics, and guard touring tracking capabilities. Differentiation 2 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. BEST-IN-INDUSTRY OPERATIONS MANAGEMENT TEAM AIS carefully selects its Operations Management Team for extensive depth of security industry experience and ability to expertly and professionally fulfill client needs. Our Team includes former Chiefs of Police, Military Veterans who serve as Department of Defense Military Liaisons, and Security Industry experts who understand how to deploy qualified security personnel efficiently and rapidly, collaborate closely with clients on to best address security concerns, and forecast and preempt potential problems before they arise. No other security provider is willing to make our commitment – we have each member of our Operations Management Team, including our most senior executives, make themselves available for every Client, even if it means reporting in-person to the Client’s site. We understand the importance and necessity of on-site visits to develop a true and accurate risk assessment as every site carries with it a unique set of security needs, risks, and solutions. While our larger competitors will assign a faceless, remote project manager to you, AIS believes that before properly entrusting a security guard to your site, our Operations executives must be able to dedicate their time and effort to accurately assess the safety and responsibilities required for our guards to fulfill a tailored security solution that surpasses expectations. This is why our Client-First service model provides the full roster of our Operations Management Team to you on Day 1 and will always be available as an in-person, on-site resource for you, day or night. ABSOLUTE SUPPORT Behind our carefully crafted Operations Management Team, AIS has also built a robust Operations Support Team, specifically structured for our front-line personnel to reliably provide the highest level of service in the industry. Operations Communication Center – Staffed by live, in-house AIS Dispatchers and never by an outsourced call center, you can rest assured that you will always be able to reach AIS 24 hours a day 7 days a week, regardless of business hours or holidays. Our Dispatchers are able to provide last-minute service adjustments, respond to emergency scenarios from the Client or the guard, and schedule replacement staffing in instances of unexpected call-offs. AIS Dispatchers would also be able to conduct additional custom services requested by the Client, such as providing tailored reports, daily updates, or remote camera monitoring. Training Center – AIS also provides its Clients with its in-house BSIS and BPPE Licensed and Certified Training Center, operated by AIS Training Center Inc., a wholly owned subsidiary of Absolute Security Intl Corp. This Facility is able to provide training, licensing, and renewal services with in-house Department of Justice & BSIS Certified Training Instructors by offering BSIS approved curriculum, including the 40-hour Guard Card and Baton & Pepper Spray courses. Quality Assurance – Our Quality Assurance Team ensures that our service meets scope of work requirements set forth by the Client. AIS Quality Assurance specialists have a wealth of digital information available to them through the various tracking, reporting, and analytical data gathered by our Technology platforms. Their priority is to verify the data against site protocol and expectations, Company policy, and industry best practices. Examples include reviewing guard touring checkpoint activity, submitted incident reports, device GPS-enabled geo-location for clock- in’s and clock-outs, and vehicle dash camera footage. Additionally, Quality Assurance personnel act as remote Field Supervisors, conducting randomized remote post and vehicle inspections with security guards deployed in the field. These inspections check for a variety of topics and help our Clients by forecasting and addressing potential issues before they arise . “It is also reasonable to expect that the company will conduct business professionally and in a manner which engenders good will and trust. My experience with the management team of AIS has exceeded my expectations with every interaction.” Los Angeles County Fire Department 3 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. Attendance – Our Attendance Team reviews our GPS-enabled real-time Security Operations platform to check for clock-in’s, clock-out’s, open posts, and GPS location & device data for proper fulfillment of Client services. Attendance specialists act as a second layer of verification by manually auditing all flagged potential attendance violations to provide our Clients with the confidence that they are being billed only for actual hours worked. Additionally, reports generated by our Attendance Team are shared with Operations to optimize scheduling efficiency and remedy deficiencies as well as with Accounting for Wage and Hour verification and compliance. Technology – AIS Technology utilizes a powerful Security Operations platform that is custom built for Security Services Operations. It was designed for the difficulties and challenges of the industry and comes equipped with a suite of tools that help all our Support teams ensure the Client is provided with the most complete fulfillment of services possible. It combines accurate electronic timekeeping and geo-locating data, real-time incident report review, live viewing and tracking of employees in the field, and back-end compliance verification to produce comprehensive data analytics allowing AIS to deliver the highest quality services for the lowest possible price. CONCLUSION With over 130 years of combined security services and management experience, and 15 years in business we have embraced the philosophy that by addressing and minimizing common industry problems, we can pass the savings onto our Clients in an affordable, customized, and high quality security services package. We believe that our proposal will demonstrate to you that AIS is the best partner for the City of Diamond Bar in its pursuit for the fulfillment of its RFP needs. “AIS has demonstrated an unwavering dedication to their responsibilities and have gone above and beyond in their efforts to safeguard DPSS facilities, assets, and personnel.” Department of Public Social Services County of Riverside Services: Armed and Unarmed Security Guards Stationary, Foot, and Vehicle Patrols Remote Camera Monitoring Personal, Dignitary, and VIP Protection Loss Prevention Security for Workplace Violence Security Consulting Threat Assessment Security and Safety Training BSIS Licensing and Renewal Crime and Fraud Investigation Customized Security Packages Coverage: Government Facilities Transportation Hubs Logistic Hubs School Districts & Schools Cultural Centers Critical Infrastructure Event Centers Warehouses Banks Shopping Centers Construction Sites Hotels Apartments Restaurants Special Events Services & Coverage 4 BACKGROUND AND EXPERIENCE Absolute International Security was founded in 2008 by our current President, Ms. Lucy Lin, on the vision that quality security services could be provided at a cost-effective price by placing a premium on management, supervision, and oversight . For that reason, we have developed into one of the premier security service providers in the competitive Southern California region and stand out from the field as a high-quality security services operator. AIS services encompass significant areas within Los Angeles, Riverside, Orange, and San Bernardino Counties. Our rapid growth has allowed us to expand our services to high profile public and private clients, yet we still treat each and every client with our core founding principles. Our relationships with our clients are our most valuable assets and our responsiveness and willingness to consider our client’s needs as our own are the defining reasons why we have been able to retain long-term contracts and partnerships for more than 300 jobsites for many years. As every single one of our clients comes to appreciate, AIS services only begin at staffing. We provide significant additional resources to our clients that include issue forecasting, critical incident prevention, and consistent randomized audits which are all targeted towards the elimination of security vulnerabilities before they occur. Our primary operational focus is prevention before the fact, instead of responding afterwards. As a result, AIS’ cost effectiveness is even more efficient than it may appear at the onset. Our offerings of these auxiliary services all work in the background to enhance our front-facing service quality, and these operational capabilities are the key reason why AIS’ heavy overhead investments for our services and for our clients are the most substantial in the industry. Company Qualifications CONFIDENTIAL Entity Name: Absolute International Security, Inc Federal Tax I.D. No.: 87-4402979 License No.: PPO #16302 Type of Organization: C-Corporation Company Information Main Contact: Lucy Lin, President/QM Telephone: (626) 858-7188 Email: llin@absolutesecurityintl.com Fax: (626) 858-2882 Website: www.absolutesecurityintl.com 5 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. INTEGRATED PROJECT MANAGEMENT TEAM (IPMT) – CONFIDENTIAL Based on extensive client feedback, AIS determined early on in our history that a major weakness of our security competitors is the limited effective alignment and coordination across departments and stakeholders when it comes to providing quality services. AIS’ integrated project management team (IPMT) is designed to provide the client with the most effective security program by bringing together all the key decision makers into a collaborative team environment to address the most critical points service execution. Executive Management – AIS’ executives are ultimately responsible for all core business functions and are the decision makers for corporate strategy, business development, and contract administration. The executive management provides the IPMT with autonomous decision making authority. Operations – The Operations team is composed of multiple subdivisions including Client Relations, Quality Assurance, Training, Communications, and Administration. The Account Project Manager is the primary Company representative responsible for maintaining client relations and managing day-to-day service and oversight assets for that client. Quality Assurance provides data review and auditing capabilities and includes live attendance tracking and timekeeping reconciliation. Training ensures that all assigned security staff are properly trained and certified to carry out their duties, thereby mitigating operational risk in the field. Communications is the central hub of Operations that encompasses Dispatch & Scheduling, responsible for deploying security resources and providing responses to emergency scenarios in real-time. The Operations Administration component develops post orders and tailored operational protocols with the client as well as administering the functionality of AIS operations & quality control technology platforms. The Operations team provides the IPMT with the necessary operational information and perspectives to make well-informed decisions and is ultimately responsible for service execution and client satisfaction. Administration – The integral pillar of operational success from the Administration department is Recruiting. AIS Recruiters must be able to efficiently and effectively fill openings with qualified security staff while maintaining low turnover to increase consistency and stability. The Administration team provides the IPMT with the knowledge and experience of selecting the critical human capital that allow all other components to function. Project Team CONFIDENTIAL Section B IPMT Executive Strategy & Development | Contract Administration Operations Quality Assurance | Training | Communications | Administration Administration Human Resources | Recruiting Legal Risk Management | Compliance Information Technology Helpdesk | Research & Development Finance Accounting | Payroll | Billing IPMT Account Project Manager Field Supervisor Security Officer 6 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. Legal – AIS’ in-house legal team allows us the flexibility to dedicate normally third-party resources to operational and client-focused results. Legal’s Risk Management component proactively forecasts and alleviates on-site accidents and injury claims while Compliance ensures that AIS is always compliant with its legal and contractual obligations, including auditing security officers to verify licenses & certifications. The Legal team provides the IPMT with confidence that directions taken are always for the mutual benefit of the Client and Company. Information Technology – AIS’ information technology development capabilities are the core driving force behind the innovations used to deliver the modern security service experience. The IT team is responsible for procuring, maintaining, and developing technology platforms for all department uses, such as our GPS-enabled timekeeping, GPS-enabled reporting, Scheduling and Workforce Management. Software (WMS), Applicant Tracking System (ATS), Payroll Services, and Customer Relationship Management (CRM). The Information Technology team provides the IPMT with the technology resources needed to deploy back-end and front-line solutions to all relevant team members . Finance – Our proper financial risk controls allow for the effective investment of Company financial resources into improving operational capabilities and client service experience. Additionally, AIS’ in-house payroll and accounting teams provide accurate wage and hour calculations in accordance with all applicable federal, state, and local laws as well as compliance with contractual living wage ordinances. The Finance team provides the IPMT with the financial resources and approvals necessary to implement the proposed decisions made. KEY PERSONNEL – CONFIDENTIAL AIS’ Management Team has extensive security industry experience to expertly and professionally fulfill client needs. Our Team includes former Chiefs of Police, Military Veterans who serve as Department of Defense Military Liaisons, and Security Industry experts who understand how to deploy qualified security personnel efficiently and rapidly, collaborate closely with clients on to best address security concerns, and forecast and preempt potential problems before they arise. Our more than 130 years of combined Law Enforcement, Corporate Security, Retail Security, and Airport Police/Security allow us to capably manage over 50 administrative support staff and over 500 security guards. President and Qualified Manager, Ms. Lucy Lin graduated with an Executive Master of Business Administration degree from Claremont Graduate University. She has over 30 years of experience providing private security services and specializes in public entity contracts & cost-effective custom security programs. Ms. Lin is a certified mediator of the City of Los Angeles (City Attorney's Office) with vast experience in decision making for crisis scenarios. She oversees the performance of all AIS executives and managers and is directly responsible for business development, strategy, and investments. Chief of Operations, Mr. David Reynoso has over 30 years of law enforcement experience as a former Chief of Police, Police Captain Operations Division Commander, and SWAT Team Leader overseeing one of the largest police departments in the San Gabriel Valley. He holds a Bachelor of Science degree in Criminal Justice Supervision, a Master’s degree in Organizational Leadership from Chapman University, is a graduate of the FBI National Academy, and currently teaches as an adjunct professor at local colleges such as the Rio Hondo Police Academy. Mr. Reynoso proudly served in the United States Marine Corps for over four years prior to starting his career in local Law Enforcement. As Chief of Operations at AIS, Chief Reynoso directly oversees all aspects of the Company’s Operations, including oversight of Operations managers and supervisors, implementation of Operations-related policy, procedures, & controls, and overall direction & culture of the Operations team to ensure AIS’ continued success as one of the premiere security firms in Southern California. Additionally, Mr. Reynoso will be the primary executive level contact assigned for this contract and will ensure its successful transition, implementation, and completion. 7 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. Executive of Operations and Training, Mr. Bryan Colindres is responsible for the oversight of AIS’s Training Center, maintenance of the Training Center’s licenses, certifications, and funding resources, and development of Training curriculums, procedures, and student experience. He has previously been employed by Orange Unified School District as a Criminal Justice Instructor and Los Angeles World Airports Police Department & Los Angeles Police Department as a FTO (Field Training Officer). His training experience includes the Commission of Peace Officer Standards and Training (P.O.S.T.) Courses and Active Shooter Emergency Response Training certified by the LSU NCBRT & Department of Justice, as well as Guard Card, Baton, Pepper Spray, CPR, and Exposed Weapon Permits certified by BSIS. During his 6-year tour in the United States Army, he was deployed as a Sergeant as part of the 19 Delta Cavalry Scout (Reconnaissance) in support of Operation Enduring Freedom. Mr. Colindres’ extensive background ensures that our security staff in the field are well-trained and well-equipped through onboarding orientation programs, required training courses, and routine field refresher trainings to best fulfill the security needs of our clients. Mr. Colindres will be the primary executive level contact assigned for this contract and will ensure its successful transition, implementation, and completion. Regional Operations Manager, Mr. Deandre Gregory is responsible for the regional day-to-day operations of his assigned service area and assigned projects & accounts. Mr. Gregory’s experience provides him with a unique perspective for managing AIS’ security services, providing support for front- line & back-end Operations staff, ensuring contract services meet expectations, coordinating additional needs & concerns, and fostering client relations. Mr. Gregory will be the primary executive level contact assigned for this contract and will ensure its successful transition, implementation, and completion. Director of Human Resources, Ms. Jeanette Ayala has over 20 years of human resources management, business management and teaching experience. Prior to joining AIS, she has held senior positions of responsibility for Business Management, Human Resources, and Staffing for several non-profit and for- profit organizations. She currently serves as a member of the Court Appointed Special Advocate (CASA) program for children in the foster care system and has taught a variety of human resources management and diversity inclusion courses at the San Bernardino Community College District as a faculty member. She has a Doctorate degree in Organizational Leadership from Brandman University as well as Master’s degrees in Business Administration (MBA) and in Human Resources Management. As the Director of Human Resources, her main function for the client would be her oversight and responsibility for AIS’ Recruiting Department, where it is necessary to execute best practices to hire the most promising and highly qualified talent for staffing our service locations as well as pre-vet and pre-qualify candidates for our Rover program. Director of Compliance, Mr. Rogelio Flores is responsible for overseeing AIS’s robust internal compliance controls program. He has over 35 years of security industry experience and has held multiple executive administrative and operational security positions throughout his career. He has been certified by Los Angeles Fire Department’s Community Emergency Response Team and their Urban Search and Rescue Team in addition to his certifications for Texas A&M Engineering Extension Service (TEEX) Weapons of Mass Destruction. Prior to joining AIS, he served on the security committee at the Los Angeles Union Station where he evaluated the security threats of LA rail systems and was a member of the National Association of Chiefs of Police (NAOCOP) and the Overseas Security Advisory Council (OSAC). Mr. Flores has extensive knowledge on how to properly vet, qualify, and certify our security force to properly fulfill all requirements of contract & operational compliance. Additionally, Mr. Flores will be the primary contact assigned for this contract for client audit purposes and will ensure AIS meets and passes all vendor audit requirements, metrics, and goals. *Please refer Organizational Chart and Personnel Resumes on the following pages for additional information. If any changes in personnel during the contract period, AIS shall notify the City and furnish the same required information for review and approval. 8 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. SEE ATTACHED ORGANIZATIONAL CHART & KEY PERSONNEL’S RESUMES ON THE FOLLOWING PAGES. THIS PAGE IS INTENTIONALLY LEFT BLANK Organizational Chart & Key Personnel’s Resumes CONFIDENTIAL Section B 9 KƌŐĂŶŝnjĂƚŝŽŶŚĂƌƚ10 LUCY J. LIN Telephone: (626) 858-7188 Email: llin@absolutesecurityintl.com PERSONAL QUALIFICATIONS: Offers more than thirty (30) years in executive management experiences with a comprehensive background in HR & Administrative management; Marketing Development; Government Contracting; Operations System control in the private patrol sector, as well as executive management related to HR, administration, marketing, operations, and legal issues including collections, mediation, conciliations. • Expert in Executive management & Business Administration • Extensive Experience in Finances, Marketing, and Operations • City of Los Angeles Attorney’s office certified Mediator With experiences in • Strategic Business Planning and International Business Negotiations PROFESSIONAL EXPERIENCES: Ms. Lucy Lin, President and Qualified Manager of Absolute Security International, Inc., a security services provider for the Southern California region, has over 30 years of experience providing high quality, low-cost security services for both public and private clients alike. She possesses a wealth of business ownership, management, contracting, and administration insight that is critical to the company and its reputation as a prominent provider of security services. Driven by her desire to provide the best security services at the lowest cost and building upon the experience gained through her previous endeavor, Odona Central Security, Inc., AIS specializes in negotiating cost-effective, customized security programs for all clients – public and private alike. Ms. Lin holds an Executive Masters of Business Administration degree from Claremont College and a visiting scholar from Cambridge University. She studied under the tutelage of Dr. Peter Drucker, widely regarded as one of the most influential thinkers of modern management. Ms. Lin is further certified as a mediator with the City of Los Angeles, City Attorney’s Office. Her background, bolstered by her experience, allows Ms. Lin has given her the capacity to effectively grow Absolute Security International, Inc. into a prominent player on the security services stage in Southern California. Ms. Lin’s mantra for Absolute Security International, Inc. is Your Protection is Our Mission. Your Safety is Our Goal. Based on that philosophy, as well as her extensive background in handling security services, Absolute Security sets out to provide the best, uncompromised, and secure security coverage at the lowest possible cost. All Operations at Absolute Security will first and foremost always fulfill the security needs of our client before all else. Ms. Lin is currently the Founder, Owner, President, and QM of Absolute Security International, Inc. She oversees the Marketing, Operations, Financial, Human Resources, and Legal departments at AIS. At the helm, Ms. Lin has acquired massive government and corporate contracts in addition to high profile contracts such as the LADWP, LADOT, HACLA, LACFD, the County of Riverside and various other municipality and city contracts. As such, under Ms. Lin’s leadership, AIS has increased its annual sales revenue by more than 35% each year. Previously, Ms. Lin held the position of Chief Administrative Officer, QM, and Partner at Odona Central Security, Inc. There, she managed all administrative responsibilities, but also greatly contributed toward the company’s Operational strategies. At Odona, Ms. Lin oversaw a resurgence of the company from near bankruptcy to a net worth of over $5M. 11 12 13 DAVID R. REYNOSO 5155 Irwindale Ave., Irwindale CA 91706 Phone: (626) 705-7598 | Email: drreynoso@absolutesecurityintl.com PROFESSIONAL EXPERIENCE Chief of Operations – Absolute International Security, director of all operations and training (12/2021– Present) Police and Security Practices Expert Review and Testimony – Provide review, report preparation and court testimony (12/2021–Present) Adjunct Staff Rio Hondo College/Police Academy Instructor (01/2016–Present) Chief of Police – City of El Monte Police Department, coordinate and direct all police operations and personnel (04/2015–12/2021) Police Captain Operations Division Commander – Baldwin Park Police Department, commanding officer of all operations bureaus and personnel (12/2013–04/2015) Police Lieutenant Watch Commander – Baldwin Park Police Department, managed two patrol shifts, responsible for the approval of all shift police reports and supervision of police sergeants and officers (07/2013–12/2013) Police Lieutenant Support Services Commander – Baldwin Park Police Department, overall administrative command of support services bureau, to include general investigations, special investigations, gang enforcement, records and dispatch management (03/2011–07/2013) ADDITIONAL QUALIFICATIONS Adjunct Staff Westwood College (01/2012–04/2015) Bureau of Security and Investigative Services Basic Guard Card Instruction (01/2023–Present) CORE COMPETENCIES Mentoring & Tutoring, Setting School Schedules, Student-Centered Instruction, Curriculum Development & Implementation, Classroom Management, Instructional Programming & Brainstorming in the following courses. Bachelor of Science degree in Criminal Justic Supervision and a Master’s Degree in Organizational Leadership. He is also a graduate of the FBI National Academy #244 and completed Sherman Block Leadership Institute Class #121. As an educator, the Chief of Operations continues to work as an adjust professor at local colleges. MILITARY Corporal – United States Marine Corps, acquired supervisory position (06/1985–08/1989). Honorable Discharge – Active duty EDUCATION Chapman University – Master of Arts Organizational Leadership, March 2011 Union Institute & University – Bachelor of Science Criminal Justice Management, June 2008 Long Beach State University – Attended 2001-2003 14 15 16 Bryan Colindres Email: bcolindres@absolutesecurityintl.com OBJECTIVE: I am a certified training instructor, Project Manager for multiple governmental and municipal contracts, and experienced leader in the private security sector. I have been an instructor at Orange Unified School District, a police officer (field training officer) with the City of Los Angeles, and an Army Veteran. I am bilingual in English and Spanish. 4255 Tyler Ave El Monte, CA 91731 (626) 858-7188 10/2014-09/2015 - Orange Unified School District (City of Orange ROP) Criminal Justice/CSI Instructor 1401 N. Hardy St., Orange, CA 92867 (714) 628-4000 09/2013-10/2014 - Southeast ROP (Norwalk-La Mirada Unified School District) CJ/CSI Instructor 12940 Foster Rd, Norwalk, CA 90650 (562) 860-1927 10/2006-03/2010 - L.A. World Airport Police Department, PSS Field Training 6320 W. 96th Street, Los Angeles, CA 90045 (310) 646-0200 Police Officer 03/2003-03/2009 - U.S Army Cavalry Scout (Reconnaissance) Sergeant 950 N. Cucamonga Ave., Ontario, CA 91764 EDUCATION/TRAINING 06/2011-08/2014 - East San Gabriel Valley Regional Occupational Program West Covina, CA Criminal Justice Associates Degree Program (Associates Degree Awarded) 05/2013 - California Commission on Teacher Credentialing Sacramento, CA Career Technical Education Teaching Credential (Public Service) 11/2011 - Rio Hondo College Whittier, CA Peace Officer Standard Training (P.O.S.T. / PAC 43.14 Field Training Officer Course) (Certified as FTO on 11/07/2008) 06/2007-07/2007 - L.A. World Airport Police Police-Peace Officer Standard Training, Los Angeles, CA 832.1 P.C. Aviation Security Training (Certified on 06/08/2007) 10/2006-05/2007 - Los Angeles Police Department Los Angeles, CA Los Angeles Police Department Academy (DIPLOMA 05/25/2007) QUALIFICATIONS •Excellent customer service skills •Excellent verbal and written communication skills •Ability to work independently and in a team-oriented environment •Ability to organize, plan and coordinate multiple tasks with a high sense of urgency and follow-through •Involved in plenty of various investigations and arrest •Can create curriculum for any environment in designated field •Ability to work effectively with people from diverse backgrounds •Trained and protected lower enlisted personnel •Operated daily in administration environment/ support in field operations •Veteran of operation enduring freedom •Willing to travel ***LIST OF AWARDS AVAILABLE UPON REQUEST **** EMPLOYMENT HISTORY 12/2015-Present - Absolute International Security Inc. Executive of Operations & Training 17 18 19 Joe Leal, US Army jleal@absolutesecurityintl.com Summary of Experience: Established National, State and County Veteran collaborative programs; through outreach and engagement within the community recognized lack of consideration given to Veterans and their families in all areas of housing, employment, health and camarad erie. By establishing and strengthening public/private partnerships, engaging key stakeholders, coordinating activities and leverag ing resources among collaborative entities to improve and empower Veterans’ community partnerships. Energetically sharing the story of Vet erans, educating the community and acquiring financial support through public speaking requests for those organizatio ns outside of the Veteran community. Actively seeks and supports homeless Veterans throughout Southern California via personal connection, education, resources and solutions. With over 23 years of combined Military and Federal Service, I continue to organi ze and lead several events to better improve the lives of our brave men and women in uniform including their Families. Accomplishments: • Created the Vet Hunters Project; a nationwide Organization for homeless Veterans driven by 100% volunteerism. • Founded the San Gabriel Valley “Heroes in the Shadows,” homeless Veteran Stand Down. Currently on our 5 th Annual. • Hand selected for the Steven A. Cohen Military Family Clinic at USC Advisory Board Member. • Two time Recipient of the former President Obama “Call to Service Award” • KCET Local Hero Award for my approach to homeless outreach. • Telemundo National Heroes Award for my dedication to help end and prevent Veteran homelessness. • Association of the United States Army “Dwight D. Eisenhower” Family Readiness Group Leader Liaison • Employer Support of the Guard and Reserve “Seven Seals” award. • Latin Business Association Community Hero of the Year • Founder of the Los Angeles County Veterans Resource Expo • Founder of the Los Angeles County Fair Heroes Corner • Directly involved with LA County Military and Veterans Affairs homelessness program; planned, engaged and participated • Recognized as Veteran of the Year, 2014 Congresswoman Napolitano and Assembly member Hernandez Professional Experience Absolute International Security Operations Coordinator 2017 - Present Responsible for the daily operations of a major security corporation. Manage and direct an office staff of 20 to ensure that the management team exceeds all company expectations. Work closely with Account Managers to train, hire and mentor officers of th e highest caliber. I work diligently to decrease non billable overtime, raise customer service and increase revenues and profit s. I approve all weekly schedules, payroll and officer/supervisor reports. Meet regularly with staff to make sure all goals and objectives of the company are met. Department of Defense/Department of Army Los Angeles, CA Soldier and Family Readiness/Military Liaison 2009 - Present Provide administrative and clerical assistance to the Commander and Family Readiness Group (FRG) Leaders in the area of Famil y Preparedness during and prior to deployment. Event coordination consisted of scheduling speakers from community based entities that provide resources to Soldiers, Veterans, and their families. Maintained Family Readiness Group volunteer files and coordinate s training for interested volunteers. Assists with arranging travel to volunteer trainin gs through Defense Travel System. Contributes to combat readiness by promoting efficient and effective communication between command, Family Readiness Groups, and family members of a 4500 (plus) personnel. Performs periodic and special staff visits conduc ting compliance inspections throughout the command. Collaborates with Army Reserve Ambassadors, other Family Program agencies, and major subordinate commands of different echelons in order to effectively promote awareness of Soldier and family benefits thr ough reintegration events. Responsible for scheduling and coordinating various family activities, deployment events, and training for FRG volunteers. United States Army 1995 - 2004 Infantryman/Ordnance Corps Trained Soldiers in Water Born and Jungle Operations, Fort Sherman Panama. Trained Bosnian and Hungarian Soldiers in Operatio n Joint Guard as part of the KFOR Operations. Was also a West Point Military Academy instructor (Camp Buckner) in the Bayonet, Combat Life Saver and OPFOR training operations. Trained the Iraqi Police force during Operation Iraqi Freedom. Deployed to Kuwait and Iraq in the initial invasion to help assure safety of U.S. personnel. Conducted combat operations in support of operation enduring freedom. 20 JEANETTE AYALA, Ed.D., SPHR – Director of HR jayala@absolutesecurityintl.com Strategic and innovative executive who translates business vision into initiatives that excel at performance, profitability, growth, and employee engagement. Empowering leader and influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals. •HR Policy, Process & Systems Design • Budget Management •Succession Planning • Employee Relations & Diversity • Compensation & Benefit Management • Workforce Planning & Development • Strategic Planning • FMLA, ADA, EEOC Compliance • Leadership, Training and Development PROFESSIONAL EXPERIENCE • Council the Chief Operations Mangers on legal and regulatory compliance in areas of employee relations and workplace policies, Workers’ Compensation, reporting, benefits administration, compensation and payroll and other Human Resources matters. • Strategize the design, implementation and ongoing management for HR programs which foster positive employee relations, high levels of engagement, and mitigate business risk. • Interpret and implements HR policies, practices, and company philosophy to ensure effective administration of the same. Maintains current knowledge of state and federal legislation and regulations and ensures corporate compliance of EEO, ADA, FMLA regulations, and established corporate policies. • Conduct need analysis to Identify training needs, define program to address the needs, and consult with leadership on all Training/Development initiatives. • Establish effective partnerships and communication with all levels of management and Human Resources staff to ensure programs and processes are delivered and implemented consistently throughout the organization. • Lead succession planning for key management roles and execute a strategic staffing strategy to ensure a robust and diverse pipeline of talent across the organization. • Design, plan and administer budgets equitable compensation practices consistent with corporate guidelines. • Developed and managed budgets for legal counsel, recruitment, temporary staffing, benefits, and other areas in the human resources. • Conducted audits, resolved complex issues, and designed recommendations for improvement to existing processes. • Effectively executed full scope of human resources management functions, directing departmental staff and workflow to accomplish goals within strict budget and timeframe constraints. • Reduced Workers Compensation claims by 40 % by effectively introduced strategic plans, trainings and staff-development initiatives which generated a cost saving over $100, 000 dollars. • Created equitable recruitment policies, compensation, strategic hiring, candidate selections, reassignments, and employee promotions to meet evolving needs of management team and staff. • Negotiated company healthcare benefits and procured varied business insurance policies to ensure most favorable benefits packages and within budget. Identified over $120,000 dollars in cost savings through the audit of insurance benefits plans and by purchasing insurance policies for organization. EDUCATION DOCTORATE IN EDUCATION, ORGANIZATIONAL LEADERSHIP 2021 Brandman University, Irvine, CA MASTER’S IN BUSINESS ADMININSTRATION (MBA) 2012 Keller Graduate School of Management, Long Beach, CA MASTER’S IN HUMAN RESOURCES MANAGEMENT DEGREE 2010 Keller Graduate School of Management, Long Beach, CA BACHELOR OF SCIENCE, MAJOR: CRIMINAL JUSTICE 1998 John Jay College, New York, NY Senior Professional in Human Resources, (SPHR) Certification 2021 21 ROGELIO FLORES PHONE: 626-858-7188 EMAIL: rflores@absolutesecurityintl.com ADDRESS: 4255 Tyler Ave El Monte, CA 91731 SKILLS, CERTIFICATION & TRAINING •Exceptional Customer Service Skills (verbal & digital) •Proficient Bilingual communication (English &Spanish) •Excellent problem-solving abilities •Expert in Security Related Software & equipment •Familiarity with both Windows Office Suite & Google Suite •High computer Literacy skills •Extended knowledge of security electronic equipment •John E. Reed, Interview &Interrogation Course •Certified Emergency First Responder (EFR) •WMD, Threat Risk Assessment (DHS- ODP) •Overseas Security Advisory Council (OSAC) •Workplace Violence, Mail Fraud, Legislative Trends (ASIS) •Emergency Response Team (CERT) Training (LAFD) •Urban Light Search & Rescue Training (LAFD) •Experienced in visual communication WORK EXPERIENCE Absolute International Security, Director of Compliance 2020–Present • Lead and manage all compliance-related projects. Create and maintain quality assurance and compliance program for various departments within the company Develop, implement, and enforce written compliance policies and procedures. Draft and maintain departmental standard operating procedures. • Advise internal management or business partners on departmental compliance programs. • Address and respond to any compliance issues identified as quickly and efficiently as possible. • Conduct periodic internal monitoring and review. Respond promptly to external audits and compliance-related questions. Review and make recommendations as to policies and procedures improvements. • Stay up-to-date on regulations and laws impacting the security guard services industry. Keeping abreast on the industry trends and best practice. Superior Protection Services – Security Manager 2018–2020 • Overall management of customer accounts. • Arranged & attended meetings with customers • Manage real-time employee reporting systems (TrackTik) • Daily overview & management of employees • Weekly visitations to customer sites to stay up to date • Development of customized security programs for customer accounts. • Responded to on-site emergencies as they developed. American Guard Services - Director of Operations 2011–2018 • Daily management of accounts & branch personnel • Tasked with the configuration, implementation & managing of the Real Time Reporting Systems (FFM) • Developed training material & programs to enhance the value of service by expanding the guard’s knowledge • Attended Pre-bid & selection board meetings to assist with proposals & business development • Start-up & management of new branches nationwide American Protective Services – Account and Branch Manager 1989-2018 • Conducted on-site inspections to verify compliance with post instructions at sites. • Oversaw the quarterly financial/ billing reconciliation of major accounts • Coordinated site visitation and organized meetings with Site Supervisors • Assignment of personnel for more than 36,000 hours per week for contracted security services • Responsible for on-site compliance of company & client regulations • Maintained associated automated systems & data dealing with officer’s qualifications, site requirements & incident/daily activity reports • Assisted in the development & instructor of a regional field supervisor program • Processed payroll & billing information • Responsible for purchasing, assignment & maintenance of security related equipment including firearms for armed officers. 22 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. PROPOSED TRANSITION PLAN – CONFIDENTIAL AIS understands the necessity of providing a smooth and successful transition with the least amount of disruption to the day-to-day operations of your service location(s). We take pride in our implementation process which enables AIS to maintain a 100% success rate of commencing security services on or before the target transition date across all of our service contracts. AIS is proposing the following assigned Transition Project Manager and tailored Transition Plan designed specifically for your security service contract: Transition Project Manager – Mr. Bryan Colindres | Executive of Operations & Training | Available 24/7/365 Upon contract award, AIS’ Transition Project Manager will immediately initiate the following: Finalize the target transition date for the commencement of security services Finalize the proposed staffing plan with qualification and compliance requirements Assign a dedicated Recruiter to begin vetting and hiring potential candidates Conduct a comprehensive internal review of qualified security staffing available for deployment on the target transition date Reach out to the incumbent security provider, if any, to retain former security staff based on recommendations and preference of the client Reach out to the client to schedule comprehensive walk-throughs & threat assessments with on-site personnel Assign a dedicated Operations Administration & Support specialist to assist in the next stages of the transition Upon conducting site assessments, AIS’ Operations Administration & Support Team will provide the following: Finalize post orders, operational procedures, and notification protocols for each service location Create necessary contract-specific quality control protocols, including setup of any guard touring checkpoint and automatic reporting systems Assign and distribute Company-provided equipment necessary for service execution Brief and train Operations support staff, including Dispatchers, Quality Assurance specialists, Field Training personnel, and Field Supervisors Maintain constant communication with the client regarding progress, expectations, and commencement As the target transition date approaches, AIS’ Transition Team will prepare the following final steps: Conduct final review of transition readiness, including projected staffing Brief and train assigned security staff on post orders, responsibilities, expectations, and ancillary site-specific information Provide client with login credentials to and training for AIS quality control systems Project Team Transition Plan Assignment CONFIDENTIAL Section B STEP 2 STEP 3 STEP 1 23 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. Introduce client to assigned Operations Management & Supervision team in preparation for transition hand-off Deploy Operations Management & Supervision resources in advance of service launch Following the successful launch of security service on the target transition date, AIS’ Operations Team will: Monitor service performance through Operations technology platforms (patrol checkpoints, reporting, GPS tracking, etc.) Conduct routine and random on-site Field Supervisor post inspections to ensure compliance with contract requirements and client expectations Conduct random remote quality assurance audits to ensure proper quality control Forecast, identify, and address deficiencies to proactively address developing issues Review post orders, operational procedures, and notification protocols on a routine basis to ensure changes and updates are captured and implemented Provide availability with Operations Management & Communications Center on a 24/7/365 basis ASSIGNED OPERATIONS MANAGEMENT & SUPERVISION TEAM - CONFIDENTIAL AIS strongly believes that effective management and supervision is the key determining factor for the success of a security service program. Accordingly, we have heavily invested in our internal quality control technology platforms to provide the necessary resources and data to accurately forecast developing issues, address incidents as they occur, and guarantee security service metrics are met. Our internal Operations Support teams are constantly monitoring live attendance trackers, reviewing submitted reports, and auditing assigned security staff to collect the information needed for the efficient allocation of oversight resources. With the availability of such powerful monitoring tools in hand, AIS has pioneered operational procedures, protocols, and controls for the purposes of seamlessly integrating back-end administrative resources with front-line in-field assets to allow for a proactive approach to quality assurance. Ultimately, the Management and Supervision Teams are the final elements responsible for maintaining AIS’ high service standards. AIS is therefore proposing the following assigned Account Project Manager and supporting Supervision Team for your security service contract: Account Project Manager – Mr. Deandre Gregory | Regional Operations Manager | Available 24/7/365 Supervision Team Lead – Mr. William “Bill” Finlan | Regional Operations Supervisor | Available Thurs - Mon Supervision Team – Regional Field Supervision Team | Available 24/7/365 AIS’ assigned Field Supervision Team would be tasked with ensuring the proper service quality and performance provided by our professional Security Officers. Each of our Supervisors are trained on post inspection protocols, internal disciplinary techniques, and risk assessment & mitigation. Reports* generated from routine, random, and assigned inspections are then directly reviewed by the supervising Operations Manager for further evaluation and accountability. AIS Security Officers know and expect to be closely & routinely monitored resulting in our security staff having greater consistency in alertness, timeliness, and general performance. Our Support and Oversight teams are the integral factor in our ability to guarantee that our Security Officers are well-trained and well-prepared to provide services worthy of AIS’ reputation. *Please refer to document(s) in Additional Attachment (Sample Form(s)) for additional information. STEP 4 STEP 3 24 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. SIMILAR EXPERIENCE - CONFIDENTIAL AIS retains a portfolio of highly rigorous, demanding, and multi-faceted security contracts that require innovation, creativity, attention, and diligence from all levels of our security operations to successfully fulfill. We currently serve a variety of clients that require: i) armed, unarmed, semi-armed (baton & pepper spray) security services; ii) on-call and/or event services staffed with less than 24 hours turnaround; iii) staffing at multiple locations (30+) within a specific region; iv) additional specialized compliance, training, & certification; and v) heightened bill & pay compliance, verification, and reconciliation. AIS specializes in providing our clients with consistent coverage for our full suite of security solutions so that they do not have to dedicate their own time and effort into managing and verifying our work performance. The following is a summary of services we provide to clients that are similar in size and scope to the service requirements described: LOS ANGELES POLICE DEPARTMENT – CONFIDENTIAL CITY OF RANCHO CUCAMONGA – CONFIDENTIAL CITY OF WILDOMAR – CONFIDENTIAL Firm’s Experience/References CONFIDENTIAL Section C Guard Service Unarmed ☑ Annual Hours ~3,000 ☑ Served Since 2022 ☑ ☑ ☑ On-Call/Event/Additional Services Multiple Locations Addt'l Req. Compliance & Training Foot and Vehicle Patrol, Special Event Services GPS Timekeeping GPS Guard Touring & Reporting Guard Service Armed & Unarmed ☑ Annual Hours ~12,000 ☑ Served Since 2018 ☑ ☑ ☑ On-Call/Event/Additional Services Multiple Locations Addt'l Req. Compliance & Training Foot & Vehicle Patrol, Fire Watch, Emergency Response Services GPS Timekeeping GPS Guard Touring & Reporting Guard Service Armed and Unarmed ☑ Annual Hours ~78,000 ☑ Served Since 2022 ☑ ☑ ☑ On-Call/Event/Additional Services Multiple Locations LAPD Compliance Checklist Foot & Vehicle Patrol, Special Event & Emergency Response Services GPS Timekeeping GPS Guard Touring & Reporting 25 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. AIS is a proud member of CALSAGA, the California Association of Licensed Security Agencies, Guards & Associates; a proud member of the NRA, the National Rifle Association; a proud member of IACLEA, the International Association of Campus Law Enforcement Administrators; a proud member of ASIS, the American Society for Industrial Security; and employs a proud member of the FBI National Academy Association & Peace Officers Association of Los Angeles County. AIS armed officers are trained in the Use of Force and the U.S. Department of Homeland Security’s Law Enforcement Active Shooter Emergency Response. They also take supplemental OC pepper spray, baton, and firearm training beyond the standard BSIS requirements. AIS holds licenses for Guard Card, Baton, Firearm Training and operates a BSIS, BPPE, & I-TRAIN approved Weapons Training Center capable of receiving federal funding from local workforce agencies to provide vocational training and job placement opportunities for local communities. AIS enforces a company-wide No-Smoking Policy and Drug-Free Workplace, protecting our officers from the dangers of drug abuse in the workplace, and offers drug counseling, rehabilitation, and employee assistance programs. AIS provides its qualifying employees with competitive benefits including Comprehensive Health Insurance (with Vision and Dental), 401K Retirement Plans, and PTO/Vacation Policies. SERVICE CAPABILITY - CONFIDENTIAL AIS provides the following portfolio of services to all its clients for the full duration of the contract. DENSITY 500+ Guards in Greater Los Angeles Region MANAGEMENT 24/7/365 Available Operations Manager DISPATCH 24/7/365 In-House Communications Center SUPERVISION 1:20 Supervisor to Security Guard Ratio TRAINING In-House BSIS & BPPE Licensed Training Facility STAFFING Pre-Qualified Rover Team for Surge Staffing ATTENDANCE In-House Attendance Verification Team TECHNOLOGY GPS Security Operations Platform 26 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. REFERENCES - CONFIDENTIAL The following is a list of references for four (4) of our clients with a similar scope of work. 1. LOS ANGELES POLICE DEPARTMENT - CONFIDENTIAL Brief Service Description: AIS provides as-needed armed and unarmed professional contract security guard and patrol services to the LAPD as part of a pre-approved panel of authorized security vendors. AIS has or is currently providing services to several major LA City administrative structures, cultural centers, and critical infrastructure projects throughout the life of the contract, including the LA Emergency Operation Center (EOC), El Pueblo de Los Angeles Historical Monument, DC Tillman Water Reclamation Plant, LA City Personnel Department, LA City Medical Services Division (MSD), Department of Transportation, Bureau of Streetlighting, Bureau of Sanitation, Cabrillo Beach, Japanese Garden and more than 30 additional service locations. Our scope of work provided for this contract is wide & varied and includes, but is not limited to foot & vehicle patrols to detect and deter unauthorized entry and/or suspicious activity, conduct access control procedures, such as checking identification, issuing visitor badges, and verifying credentials, fire watch, event security services, and VIP protection. AIS provides 24/7/365 security services coverage to this contract. 2. CITY OF RANCHO CUCAMONGA - CONFIDENTIAL Brief Service Description: AIS provides unarmed security guard services for City-owned parks, events at community centers, transit stations, and local government facilities. Our presence ensures daily facility safety and real-time monitoring during community events and public gatherings. The primary security responsibility is to serve as a visual and physical deterrent to crime and vandalism in the City and report Firm’s Experience/References CONFIDENTIAL Section C Service Type:Security Guard Services Served Since:2022 Current Contract Term:02/2022 - 02/2025 Annual Contract Value:$10,000,000 Contact:James Real Title:Police Officer II Department:Security Services Division Address:201 N. Los Angeles Street #2, Los Angeles, CA 90012 Telephone:(213) 952-0598 Email:41905@lapd.online Los Angeles Police Department - Confidential 27 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. any suspicious or illegal activity through the proper channels. AIS security guards stationed at the Metrolink train station and its adjoining parking lots provide platform security, routine foot patrol, parking lot surveillance, and customer service. Additionally, AIS security guards utilize electronic patrol tour verification programs to generate and complete daily reporting for the City. 3. CITY OF WILDOMAR - CONFIDENTIAL Brief Service Description: AIS provides unarmed security guard services for City-owned parks and local government facilities, including City Hall. Our mobile patrol teams perform randomized and responsive checks to safeguard public assets and ensure proper facility use during and after operational hours. AIS also provides on-demand deployment for community events or urgent needs, offering incident management, public engagement, and real-time reporting. Our team emphasizes professionalism and non-escalatory interaction with the public while maintaining authority and presence at City facilities and functions. 4. COUNTY OF RIVERSIDE – DEPARTMENT OF PUBLIC SOCIAL SERVICES - CONFIDENTIAL Brief Service Description: AIS provides the County of Riverside Department of Public Social Services (DPSS) with unarmed security guard services at more than 30 distinct locations spread throughout Riverside County. Our security guards are responsible for projecting a security presence at DPSS locations, observing & reporting on crimes and incidents that may occur, providing access control per the service location’s staff needs, and maintaining a professional image to all employees and to the public. AIS security guards are specially trained to lawfully prevent unauthorized access and secure areas within the County’s facilities, exercise strong interpersonal interactive skills and customer service capabilities when dealing with the public, and to conduct security responsibilities in the capacity of a security ambassador while on duty. Service Type:Facility Security and Patrol Services Served Since:2022 Current Contract Term:12/2022 - 12/2025 Annual Contract Value:~$110,000 Contact:Daniel Torres Title:Community Services Director Department:Community Services Derpartment Address:23873 Clinton Keith Road, Suite 201, Wildomar, CA 92595 Telephone:(951) 399-2553 Email:dtorres@cityofwildomar.org City of Wildomar - Confidential Service Type:Armed and Unarmed Security Guard Services Served Since:2019 Current Contract Term:06/2023 - 06/2028 Annual Contract Value:~$27,000,000 Contact:Guillermo (Will) Hernandez Title:Administrative Services Analyst Department:Department of Public Social Services Address:1400 W. Minthorn Street, Lake Elsinore, CA 92530 Telephone:(949) 293-9842 Email:gthernan@rivco.org County of Riverside - Department of Public Social Services - Confidential 28 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. SECURITY GUARD SERVICES PROVIDED - CONFIDENTIAL AIS’ proposed summary of duties is based on the specifications set forth in the provided Scope of Work informed by your site personnel’s expertise and familiarity. It is in our experience that such institutional knowledge is invaluable when it comes to truly understanding the day-to-day security operations of an individual service location. As service progresses, we will undoubtedly provide suggestions for security improvements based on our own expertise within the security industry as well as similarities to other service locations that may be present. AIS understands the nature of the security industry and that the specific duties required may be fluid and vary over time. While AIS is submitting pricing based solely off the provided information at the time of this proposal submittal, we are always willing to work with the client to create and further customize the tailored security program that has the greatest cost-effectiveness and best operational success for you . AIS confirms our ability to provide the required security services set forth in the Scope of Work and Deliverables (Section 4) and the Diamond Bar Contracted Security Guard Duties & Security Firm Management Duties, summarized below. Additionally, AIS is providing preliminary service suggestions, based on our experience with similar successful security programs, for your consideration, also summarized below. SUMMARY OF SECURITY GUARD SCOPE OF WORK – CONFIDENTIAL Overview of Security Guard Duties To Be Provided Security Guard Duties AIS security guards shall arrive on time and in approved uniform. Upon arrival the assigned guard(s) will sign in with the on-site Diamond Bar supervisor and receive specific instructions for the event and pick up a radio. AIS security guard(s) shall routinely patrol all grounds (parking lots, patios, restrooms, and building, grass and trailheads, and lobby areas) every 20 to 30 minutes for graffiti, trash, and suspicious behaviors. AIS assigned guard(s) shall make sure the customer/renter is in compliance with the current Facility Use and Rental Policy. a. No open bottles on the tables b. No minors are being served. c. Alcohol is limited to 5 hours of service time. d. Monitor opening & closing of bar areas, making sure alcohol is locked in kitchen refrigerator or taken off the premises. e. Security guard must be 21 years of age or older. AIS assigned guard must report suspicious behaviors to on-site Diamond Bar supervisor immediately. Guards may directly contact the local sheriff’s department if there is an immediate threat of danger/violence. Guards are not expected to become physically involved in any altercation while on duty. Methodology /Project Understanding CONFIDENTIAL Section D 29 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. AIS security guard shall work with site personnel, customer/renter, guests and venue attendees in a courteous and professional manner. AIS security guards shall be unarmed at all times. (Including, but not limited to, guns, tasers, and pepper spray.) AIS security guards shall maintain two-way radio communication with the on-site Diamond Bar supervisor or site personnel at all times. AIS security guards shall refrain from any activities which are, or might be distracting from the proper performance of their assigned duties. For example: reading, smoking, socializing, and eating. AIS security guards shall be prohibited from using a cell phone for anything other than job related purposes. AIS security guards shall not abandon their assigned shifts. AIS security guards shall check out with the on-site Diamond Bar supervisor before and after all breaks and prior to departure. SUMMARY OF SECURITY COMPANY SCOPE OF WORK – CONFIDENTIAL Overview of Security Company Services To Be Provided AIS Duties Ack AIS shall ensure the lead staff properly train security guards before being assigned to a scheduled shift. ✓ AIS shall ensure all guards has and wears approved uniform; black pants, black company issued button down shirt, properly displayed identification card are properly displayed for clear identification. ✓ AIS supervisors shall be asked to check in at the front desk with Facility staff when they do site visits. ✓ Any call outs and no shows, AIS shall make efforts to replace the guard with a trained alternate or with a working supervisor. ✓ AIS shall ensure security guards work with the site personnel in a courteous and professional manner and properly perform Guard Duties. Guards in violation will: a. Be given a verbal warning and security firm management informed. b. Be relieved from duties and only paid for service hours complete. AIS management will be informed. c. In the event a guard is continuously in violation and/or in the event of extreme violations, AIS guard will be relieved from duties without pay. AIS management will be informed immediately and asked to no longer schedule the guard at Diamond Bar sites. ✓ Assignment Tracking: a. Monthly Sign-In/Sign-Out Reports are to be submitted along with monthly invoicing. b. Any incident reports with regards to Diamond Bar posts are to be shared with Diamond Bar management. ✓ AIS shall attend quarterly management meeting: September, December, March, and June. Scheduled at agreed upon date, time and location (in-person, by phone or via Zoom) To keep an open line of communication for needs of improvement, whether performance, reporting, scheduling, etc. for both parties; what is going well; or discuss policy updates and ideas. ✓ 30 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. Preliminary Security Company Service Suggestions - Confidential Suggestions Explanation Impact 24/7 Live Operations Centers Our 24/7 live Operations Center ensures that clients always connect with a live agent, eliminating the need to interact with an automated answering system. This allows AIS to promptly address any concerns or urgent needs. Rapid Response to Concerns and Emergency Requests 24/7 Regional Mobile Supervision AIS offers 24/7 regional mobile supervision that can be deployed at a moment's notice to coordinate requested emergency services. Rapid Emergency Response Second-to-None Managerial Response AIS project managers are available 24/7 to address clients' needs and concerns are addressed swiftly and effectively. This commitment to excellence guarantees that our clients receive the highest standard of attention and resolutions. Enhanced Client Satisfaction In-House Training Facility AIS is certified at local, state, and federal levels, enabling us to customize training programs to meet specific client requirements and contract specifications. This approach eliminates the need for outsourcing, allowing clients to utilize our training services internally. Streamlined Training Process As-needed Spin-Off Meeting AIS will conduct as-needed spin-off meeting to address any challenges, and realign team objectives as necessary. These meetings facilitates effective communication and collaboration ensuring our Client remain informed and engaged. Improved Project Alignment and Team Cohesion INCUMBENT ADVANTAGE - CURRENT APPROACH TO SCOPE OF WORK As the incumbent contractor to the City of Diamond Bar, our team brings a deep, working knowledge of the City's expectations, logistical needs, and event culture. Our approach to service delivery is rooted in communication, preparedness, collaboration, and a commitment to continual improvement. Throughout our tenure serving the City of Diamond Bar events, AIS has gained invaluable insights and experience in several key areas: Established Communication Framework A cornerstone of our success has been the development of a strong communication line with the City’s Contract Manager and other key stakeholders. Our site team has implemented a streamlined system that enables real-time, effective communication, ensuring consistent dialogue and the ability to quickly adapt to evolving client expectations and dynamic event environments. Our team’s familiarity with the City’s event types, audience profiles, and standard operating procedures allows us to anticipate needs and deliver tailored, proactive support. 31 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. Emergency Preparedness & Response Our team possesses an intimate understanding of Diamond Bar’s venues and event layouts, positioning us as subject matter experts in on-site safety and emergency readiness. In the event of an evacuation or crisis, our personnel are equipped and trained to guide patrons and staff to safety with calm, confident leadership. We take a proactive approach to emergency planning and integrate our security team seamlessly with City staff to support incident command and crowd control protocols. Responsive Collaboration We pride ourselves on our responsive and collaborative relationship with the City. Whether it’s an urgent schedule change, a last-minute coverage request, or an on-site adjustment, our team remains ready and flexible. AIS representatives are readily available via phone, email, or in-person visits—ensuring seamless coordination and execution, even under tight timelines or changing requirements. Quality Assurance & Oversight Our dispatch team confirms all security personnel assignments to ensure proper staffing for each event. In addition, we have invested in dedicated Field Supervisors for Diamond Bar events—an experienced professional who is present on-site as requested by the client. This role provides oversight, real-time problem solving, and direct communication with City representatives, ensuring a consistent and professional security presence. We also have rapid deployment capabilities, backed by trained supervisory staff, to fulfill short- notice staffing requests without compromising quality. Periodic Managerial Visits We conduct routine managerial visits to monitor staff performance, address client feedback, and uphold high standards of professionalism. These site visits play an essential role in quality control and ensure our team is meeting and exceeding expectations at every level. Technological Integration To further enhance efficiency and support on-site operations, we utilize two-way radios assigned to both our security personnel and Diamond Bar event representatives. This integration promotes real-time coordination, enhances situational awareness, and ensures we can respond immediately to any incident or request. Our team has built a reliable and performance-driven relationship with the City of Diamond Bar. We are not only familiar with the operational intricacies of the City’s events, but we’ve also demonstrated our ability to adapt, support, and evolve with your growing needs. By continuing this partnership, the City is assured of continuity, quality, and a team that is already embedded in your event culture—with proven systems and personnel ready to support every step of the way. AIS remain committed to evolving alongside the City of Diamond Bar, continuously introducing new strategies, technologies, and best practices to enhance public safety and elevate the overall security experience ensuring the safety and peace of mind of all residents, staff, and visitors. 32 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. APPROACH TO CUSTOMER SERVICE – CONFIDENTIAL Our ability to fulfill a contract successfully is mainly attributed to quality performance from our front-line security guards. In an ideal scenario, AIS’ Operations Management Team, administrative support staff, and field-based supervisory personnel operate in the background to ensure the smooth delivery of consistent quality front-facing security services. However, in a scenario where an issue escalation is needed, our Integrated Project Management Team (IPMT) steps in to provide proactive, actionable resolutions and timelines to directly address any client concerns with a maximum response time of twelve (12) hours. ADDRESSING CLIENT CONCERNS – CONFIDENTIAL Incident Response – AIS’ 24/7/365 Communications Center is staffed with professionally trained Dispatchers who are equipped to coordinate responses in reaction to developing emergency situations. All assigned security staff will be trained to document and report any issues or concerns to AIS Communications Center immediately upon discovery. Any reported issue/concern is then also immediately evaluated by the Dispatcher on duty and escalated to the Account Project Manager, as necessary. Reports that meet the threshold for client notification as it pertains to the safety or security of their personnel, equipment, or facility would be provided immediately; if urgently required, or within a maximum of one (1) business day. AIS’s IPMT would also work closely with the Client to develop additional notification protocols to be approved and finalized to ensure client satisfaction. Complaint Management – All AIS clients have direct email and telephonic access to our Operations Management Team with 24/7/365 availability. Any issue raised by a Client is reviewed by an Operations Manager and the offending action is appropriately addressed and rectified swiftly. As part of the remedial process, AIS Operations Administration will create a Corrective Action Plan (CAP) for client approval. A CAP will contain actionable steps, a corrective timeline, and milestone-based progress tracking. The finalized CAP will then be assigned to the Account Project Manager for administration. If appropriate, security personnel will be subject to AIS’ internal progressive disciplinary procedures to provide ample opportunities for improvement up to the standards expected by AIS and by our Clients. Response Time – AIS’ Communications Center as well as the Account Project Manager and other assigned Operations Managers will be available 24/7/365 to the Client. Having both our first- and second-line response available to the Client at any time ensures that all issues, no matter how critical, can always be resolved immediately. Additionally, AIS Field Supervision is also deployed 24/7/365 and can be tasked out to provide additional in-the-field physical security presence & oversight at a moment’s notice. When it comes to formal, written documentation, AIS Operations Administration can prepare a draft of a CAP within one (1) business day for Client approval. Client Relations CONFIDENTIAL Section D 33 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. DAY-TO-DAY INFORMATION & COMMUNICATIONS MATRIX – CONFIDENTIAL AIS’ internal Communications Center operates as an information hub that quickly and efficiently links our eyes & ears in the field, our patrolling oversight, and our decision-making authorities to shorten our response time in critical moments. EMERGENCY PROCEDURE & RESPONSE PROTOCOLS – CONFIDENTIAL AIS maintains standardized procedure & response protocols to a multitude of emergency scenarios. Our security personnel are well trained to effectively respond to critical incidents in a coordinated manner to minimize risk and ensure general safety. The emergency protocols are regularly reviewed and updated as necessary to align with industry standards and can be additionally customized to meet the specific needs of the Client and their site. This approach allows our response to be both standardized and tailored at the same time. Assigned AIS security personnel complete training on how to act as an effective emergency responder as part of their orientation program as well as during follow-up site-specific trainings and re-trainings. *Please refer to sample emergency procedure & response document(s) on the following pages for additional information. Active Shooter Alarms & Alerts Armed & Unarmed Robberies Arson Assault Blackouts & Loss of Utilities Bomb Threats & Terrorist Activities Chemical Spills & Exposures Earthquake Flooding Lockdown Mandatory Evacuation Medical Crisis Psychiatric Crisis Riots Severe Weather Vehicle-Related Accidents Workplace Violence Wildfire Covered Emergency Types 34 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. ACTIVE SHOOTER EMERGENCY RESPONSE First and foremost, the guard must ensure the safety of his or her life. Once the threat of one’s life is past, the officer must contact the client to determine the course of action to be taken. Once the authorities have been informed, it is the officer’s duty to preserve the life of those around him. This includes keeping calm and directing staff away from the direction of activity. The guard should be familiar with the authority’s evacuation and lock-down drills. Communication Essential information that should be relayed to the command post include: Status of crisis site (secure or unsecure) Status of law enforcement personnel (number injured, killed, or wounded) Status of criminal or terrorist subjects (killed, wounded, or captured) Status of other occupants (killed, wounded, or in custody) Current actions in progress Location, description, and status of any IEDs Follow-up needs such as EOD, emergency medical services (EMS), or other As an initial responder, AIS guards will be responsible for rapid deployment of subsequent responders to the crisis site. AIS guards shall be reinforced in all training and understood by all members of potential responding agencies. This is to prevent our guards from being vulnerable to misidentification by responding parties. Evacuation Because of the nature of an active shooter incident, officers may not be able to begin automatically evacuating others prior to securing the threat. Rescue operations should begin once the threat is neutralized. Several factors need to be considered when evaluating the evacuation of wounded and non-wounded individuals: If wounded persons need to be evacuated, they should be moved to the established evacuation exit point Evacuation of wounded persons should begin as soon as practical Security outside the crisis site will dictate the timing of the evacuation Evacuation shall only be conducted if sufficient safeguards are in place to provide for safe movement. 35 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. BOMB THREAT RESPONSE PROCEDURE If a bomb threat is received, either by phone or other means, the person receiving the call should remain calm and attempt to get as much of the following information as possible on a bomb threat report form. If the caller wishes to talk, or answer questions, use open-ended questions and let the caller talk. DO NOT CUT THE CALLER’S ANSWERS OFF. The longer the caller talks, the greater the possibility of obtaining valuable information. Time the device is set to go off. Location of the device. Type of device and description. Reason for setting the device. Notify authorities immediately as well as your facility supervisor, manager, operator, or administrator. If possible, signal or pass a note to other staff to listen and help notify authorities. Wrote down as much information as possible that will aid investigators: Caller ID Number, exact wording of threat, type of voice or behavior, etc. Record the call, if possible. If a package that appears suspicious is received or found within the Sites, the guard will notify City officials and the Los Angeles Police Department. The guard shall not handle the package and will clear the immediate area of staff. If the package appears suspicious to officials, he or she will ask the designated staff representative to send for the police and bomb squad. When reporting to 9-1-1 and the local law enforcement, explain why the item looks suspicious and follow their further instructions. Law enforcement will assess the situation and provide guidance regarding shelter-in-place or evacuation. If no guidance is provided and you feel you are in immediate danger, calmly evacuate the area. Distance and protective cover are the best ways to reduce injury from a bomb. The guard is to keep the area clear until the police or bomb squad arrives and completes its inspection. Emergency Evacuation Procedures will be conducted by the guard who will be notified whether or not only a single area will be evacuated or if there will be a general evacuation ordered. Every situation is unique and should be handled in the context of the facility or environment in which it occurs. Facility supervisors and law enforcement will be in the best position to determine if a real risk is posed and how to respond. 36 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. TELEPHONE BOMB THREAT CHECKLIST INSTRUCTIONS: BE CALM, BE COURTEOUS. LISTEN. DO NOT INTERRUPT THE CALLER. YOUR NAME: __________________________ TIME: _____________ DATE: ________________ CALLER'S IDENTITY SEX: Male _____ Female ____ Adult ____ Juvenile ____ APPROXIMATE AGE: _____ ORIGIN OF CALL: Local __________ Long Distance ___________ Telephone Booth __________ VOICE CHARACTERISTICS SPEECH LANGUAGE ___ Loud ___ High Pitch ___ Raspy ___ Intoxicated ___ Soft ___ Deep ___ Pleasant ____________ Other ___ Fast ___ Distinct ___ Stutter ___ Slurred ___ Slow ___ Distorted ___ Nasal ____________ Other ___ Excellent ___ Fair ___ Foul ___ Good ___ Poor __________ Other ACCENT MANNER BACKGROUND NOISES ___ Local ___ Foreign ___ Race ___ Not Local ___ Region ___ Calm ___ Rational ___ Coherent ___ Deliberate ___ Righteous ___ Angry ___ Irrational ___ Incoherent ___ Emotional ___ Laughing ___ Factory ___ Machines ___ Music ___ Office ___ Machines ___ Street ___ Traffic ___ Trains ___ Animals ___ Quiet ___ Voices ___ Airplanes ___ Party ___ Atmosphere BOMB FACTS PRETEND DIFFICULTY HEARING - KEEP CALLER TALKING - IF CALLER SEEMS AGREEABLE TO FURTHER CONVERSATION, ASK QUESTIONS LIKE: When will it go off? Certain Hour ____ Time Remaining Where is it located? Building Area What kind of bomb? ___________________ What kind of package? ______________ How do you know so much about the bomb? What is your name and address? If building is occupied, inform caller that detonation could cause injury or death. Activate malicious call trace: Hang up phone and do not answer another line. Choose same line and dial *57 (if your phone system has this capability). Listen for the confirmation announcement and hang up. Call Security at 911 and relay information about call. Did the caller appear familiar with plant or building (by his/her description of the bomb location)? Write out the message in its entirety and any other comments on a separate sheet of paper and attach to this checklist. Notify your supervisor immediately. 37 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. CHEMICAL RESPONSE PROCEDURE Chemical spills can occur within or outside of the facility. When a chemical spill happens, it may not be readily apparent as a hazardous materials incident. You will not necessarily see the spill or smell chemical fumes before it affects you or others around you. Typically, the first signs that a chemical spill has occurred will be reports of dizziness, fatigue, or nausea by two or more persons within a specific area. If you become aware of two or more people reporting feelings of illness when exposed to a specific area, do not attempt to investigate the suspected area yourself. Notify Absolute International Security Post Commander and/or management immediately. When a chemical spill is suspected or confirmed, the first priority shall be the safe and immediate evacuation of all persons from the affected area. Security personnel shall be utilized to search for and evacuate persons from the affected areas only if the circumstances show that such an action does not pose undue hazard to Security personnel. Security personnel shall notify local emergency services (i.e., police and fire), explain the circumstances, and await emergency response. Security personnel shall contain the affected area and not permit any patrons or employee’s access until the situation has been successfully resolved. If a chemical spill occurs outside of the building, it may involve a container marked with an identification placard. Security personnel shall determine, from a safe distance, if an identification placard is visible on the involved container(s). They shall note the placard’s number, color code, and symbol(s) and be able to provide this information to responding Emergency Services personnel. See attachment # 2 for samples. Precautionary Measures Do not assume gases or vapors are harmless due to lack of odor. Do not walk through, touch, or come into contact with any type of spilled materials. Remain at a safe distance from the location so as to avoid inhaling fumes, smoke, or vapors from any spilled materials. Remain alert for the possibility of fire within the containment area. Notify all department managers/supervisors of the affected area and instruct them to ensure that no employees inadvertently enter the containment area. Any reports of exposure to chemicals by employees or patrons shall be immediately reported to the on-duty supervisor for proper treatment and documentation. 38 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. ROBBERY REPORT SYSTEM Ensure Staff Safety When Safe, Call 911 Notify Field Supervisor Field Supervisor Will Notify AIS Project Manager Mr. Bryan Colindres Cell: (626) 848-7406 AIS Will Notify the Client Remember what the robber looks like & provide the best description possible Don't touch anything until Police arrive Wait for Further Instructions from the Police Department 39 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. FIRE EMERGENCY RESPONSE PROCEDURE The surest way in which to control a fire is to prevent it from happening in the first place. All Security personnel are responsible for remaining alert for any circumstances within their area of responsibility which could result in or increase the chance of a fire. The following are examples of what each officer should consider basic prevention measures: Always be on the lookout for combustibles. Flammable liquids such as gasoline are not to be used for cleaning purposes. Liquids not contained in their original containers are to be removed from public areas. Refuse must always be placed in proper containers and disposed of in a timely manner. Be aware of maintenance work in your area of responsibility, particularly welding or electrical work. Check the work area thoroughly for “hot spots”. If Fire is detected: Although it is impossible to determine to what extent a fire represents a hazard, the following procedures are a guideline for Security personnel: Notify staff, by radio or telephone, of any report (or personal observation) of smoke or flames. Clear/evacuate the immediate area of patrons and employees. If the fire is accessible, attempt to extinguish it. If the fire cannot be extinguished, close any doors in the area in order to help contain the blaze. Stay in the immediate vicinity, if safe to do so, until assistance has arrived. If the fire is large or appears to be out of control, immediately notify emergency services (i.e., police and fire) and contact all department managers on property and forewarn them to prepare for implementing the Evacuation Procedures. If any fire is detected in any location on the jobsite, the first thing to do is summon the local Fire Department. Officers must be prepared to provide the exact address of the location. Then, officers must immediately notify their supervisor as well as the Client. 40 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. FIRE EMERGENCY REPORT SYSTEM Fire Emergency Identify What Class of Fire- A, B, or C Use of Fire Extinguisher if the fire is small & contained Do not attempt to fight any fire that is large and obviously out-of-control Never cut off your escape route to safety Your next top priority must be the protection of lives. Activate or sound the fire alarm. Then coordinate an evacuation with the proper authorities. Call 911 Call the Fire Department Notify Field Supervisor Field Supervisor Will Notify AIS Operations Manager and Officials Mr. Bryan Colindres Cell: (626) 848-7406 AIS Will Notify the Client Wait for the Fire Department Check that the Fire Department has quick and easy access to the location of the fire. Unlock and open gates and doors. Do not permit patrons to depart in vehicles Clear all access routes for emergency vehicles and equipment. Position yourself beside the street where you can easily be seen Direct the Fire Department to the affected area. Avoid having people walking or running around on the external perimeters of the location Once the Fire Department has arrived, the Captain/Chief will be in charge Control emergency access routes clear by keeping all unauthorized persons away from the emergency area 41 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. FIRE EXTINGUISHER USE & CARE 1. Types of Fire Extinguishers There are four fire classifications and specific types of extinguishers are used for each, as described below. If you have not been trained in fire suppression, or proper use of a fire extinguisher, please do not attempt to combat a fire. Call for assistance and attempt to confine the fire to the smallest area possible. Class A: The types of fires can be put out with water include wood, paper, rubber, plastics, and fabric (ordinary solid materials). Water acts as a cooling agent, thus reducing the heat of the fire. After a Class A fire is put out, it must be “overhauled”. This means that the material must be broken up to ensure all embers are smothered. A Class A fire extinguisher can be a silver container filled with water and a special “wetting” agent. This type of extinguisher can shoot an approximate 5’ to 40’ stream of water. It can be a red container filled with a foam that removes the air and heat of a fire or dry chemical or halon that breaks the chain reaction of a fire. Class B: Fires from vapors formed above flammable liquids, such as gasoline, tar, cleaning fluids, and grease, where the vapors mix with the air. These fires are put out by dry chemical, or halon, as well as well as by an extinguisher that contains a special foam or carbon dioxide (CO2). These types of smothering agent break up the chain reaction between oxygen and vapors, and they are considered most effective for putting out this type of fire. Class C: Class C fires are those found with electrical equipment. At first knowledge of an electrical fire. TURN OFF the electricity. The fire then becomes a Class A fire and can be treated as Class A fire. When treating a Class A fire, a carbon dioxide, dry chemical, or halon extinguisher can be used. If the electricity cannot be turned off at once, be sure to use a chemical extinguisher, NOT water. If water is released upon this type of fire, the electricity may travel up the stream of water through the extinguisher. Class D: A Class D fire refers to combustible metal fire, such as the magnesium metal sometimes found in certain automobile engines. These can only be put out by a Class D fire extinguisher. Water will only feed the fire: it would take a tremendous amount of water to put out this type of fire. 42 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. 2. Use and Care of Fire Extinguishers Extinguisher (carbon dioxide, dry chemical, or halon) should be serviced once a month by inverting the extinguisher and shaking it. Once a year, an authorized service should inspect and recharge the extinguisher. Once an extinguisher is used, never place it back in its original place; be sure it is recharged immediately by and authorized service company. To use a fire extinguisher, the acronym “P.A.S.S.” is the basic operation. Pull the ring pin Aim the nozzle at the base of the fire Squeeze the handle Sweep the handle Sweep the nozzle from the side to side If the extinguisher has an insulated, be sure to hold the handle, not the hose. As carbon dioxide is discharged, it creates static electricity that can shock you. 3. Keys to Combating A Fire Use the appropriate fire extinguisher to combat the fire. The type of fie the extinguisher was made for is labeled on the container. Most of the building extinguishers are of the ABC type, which can be used on most types of fires. When at all possible, two or more people should fight a fire. Never enter a room alone, unless a person’s life is in danger. Feel the doorknob for heat before entering the room. If the door or doorknob is hot to the touch, do not enter. This indicates the room is engulfed in flames and opening the door will cause the fire to spread rapidly. If you determine it is safe to enter the room, close doors to prevent any fire from spreading. Fire, gases and smoke will rise: therefore, if you must enter a room to save a life, crawl on your hands and knees along the floor. Do not touch electrical wiring or television sets. Caution is advised when using fire hoses, which could result in water damage. 43 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. MEDICAL EMERGENCY RESPONSE PROCEDURE In instances of serious injury or illness, the following steps shall be taken: Notify emergency services and provide the exact location of the victim and describe the medical problem/symptoms. Keep the victim still. Security personnel shall attempt to obtain detailed information about the incident. Security personnel shall ask the victim (if conscious) about their condition, and/or interview any available witnesses. Security personnel shall remain with the victim until relieved by Emergency Medical Services (EMS) personnel. The decision of whether or not to administer First Aid at the scene of an accident/injury is a personal one. The Good Samaritan law protects people who choose to perform First Aid, as long as the action taken is reasonable under the circumstances. Automatic External Defibrillator & CPR (AED) if applicable Certified personnel may authorize the use of the AED and CPR in accordance with the training received when the person is unconscious. Bloodborne Pathogens Employees or patrons may be exposed to blood while rendering first aid, cleaning up spills, cut/punctured by a potentially contaminated sharp object(s), or other contaminating activities. If this occurs, the following steps must be taken: Ensure that other employees or patrons are not exposed unless properly protected (i.e. gloves, goggles, etc.) Obtain all available information on the person who was the source of the blood. Notify Absolute International Security Post Commander and/or Management. Security personnel shall ensure the proper handling of the exposure, including all required documentation and notifications, as required by the Blood-borne Pathogens procedures. 44 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. Modern-day Security Guards have continuously evolving roles and responsibilities. They are regularly asked to perform duties that vary drastically from community ambassadors to directing traffic to loss prevention. Accordingly, well-vetted, well-trained, and well-placed security guards are our most valuable asset. They are a physical representation of AIS, and in most instances, of the client as well. Therefore, we implement a comprehensive hiring, onboarding, orientation, and training process to ensure our security guards are worthy of wearing the badge and uniform. RECRUITING METHODOLOGY – CONFIDENTIAL Applicant Tracking System - AIS utilizes an Applicant Tracking System (ATS) to efficiently screen, onboard, and hire security personnel. Our ATS allows us to manage multiple job posting services (i.e. Indeed, ZipRecruiter, Google, and LinkedIn) through a centralized location, thereby reducing redundancy and creating a more streamlined experience for our prospective employees. Depending on the complexity of the hiring criteria for the position, qualified candidates can expect to complete the hiring process within 1 – 3 days of application submittal. AIS’ heavy investments into our recruiting capabilities demonstrates our understanding that Clients rely on our ability to strike a key balance between hiring & staffing expeditiously and the quality of security personnel demonstrated upon placement. Recruiting Sources – AIS recruits through several diversified sources including, but not limited to, advertisements, search engine optimization (SEO), social media, job posting services, employment agencies, job fairs, and training school graduations. We are able to simultaneously pursue multiple avenues of recruitment and have successfully hired security guards through Los Angeles Economic & Workforce Development’s WorkSource Centers, California Employment Development Department’s (EDD) service locations, Los Angeles County’s Department of Education, Pacific Asian Consortium in Employment (PACE), Work for Warriors Veteran’s Staffing, and EdNet Career Institute. Additionally, AIS hosts internally organized job fairs at centralized high service density locations to further encourage applicant turnout. Diversity – AIS believes diversity is a core advantage when it comes to interactions between security personnel and the general public. In our experience, a security guard’s ability to relate to, empathize with, effectively communicate is a paramount skill that fulfills a critical aspect of all security assignments from community ambassador to emergency response. Remote & Difficult Locations – AIS has extensive experience with hiring for disperse, remote locations. We have successfully implemented service plans with less than 24-hours turnaround that required recruiting security personnel for service locations 1) impacted by disasters without functioning infrastructure; 2) in deserted, off-road areas with no physical address; 2) across the expansive San Bernardino & Kern Counties; and even 3) on the California-Arizona border. Additionally, AIS has successfully recruited for and staffed large quantities of security personnel for clients like LA Department of Water & Power who have critical infrastructure positioned away from major population centers as well as for LA County Internal Services Department under the Disaster/Emergency Services Master Agreement (DESMA) for the 2025 LA Wildfires. Recruiting & Training Plan CONFIDENTIAL Section D 45 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. APPLICANT SCREENING PROCESS – CONFIDENTIAL All candidates are required to submit to and comply with the below screening process . Candidates who refuse to undergo any aspect of the process are immediately disqualified from consideration for employment with AIS. AIS is an equal opportunity employer (EEO) and makes employment decisions on the basis of merit in compliance with all applicable laws and regulations. Background Checks & Screening Categories Screening Category Description Frequency Resume Check Verify that the candidate’s qualifications meet the requirements of the position. All Candidates Application Check Verify that the candidate’s initial application is complete, accurate, and consistent with other submitted information & documents. All Candidates References Check Contact candidate references to verify work experience and character quality. All Candidates Document Submittal Collect all employment & security-relevant documents including identification, licenses, permits, trainings, and certifications. All Candidates Identification Check Verify identity and work eligibility through physical presentation of Social Security Card and valid State or Federal Issued Photo Identification Card. All Candidates Background Check Live Scan – Submit candidate fingerprints to Department of Justice and Federal Bureau of Investigation for criminal background check. Checkr – Submit candidate social security number & identification for nation-wide county-by-county criminal background check. All Candidates Megan’s Law Submit candidate to Megan’s Law Sex Offender’s Registry for sex offense criminal background check. All Candidates E-Verify Verify identification documents, licenses, permits, trainings, and certifications are up-to-date, current, and valid. All Candidates Drug Test Concentra – Submit candidate to 4-Panel (or DoT Required 5- Panel) Standard Drug Test. Per Contract Motor Vehicle Record Submit candidate to DMV and Auto Insurance Carrier for 10- year history of moving violations and vehicle-related offense background check. Driving Positions Weapons Inspection Verify weapon ownership, records, and registration per BSIS requirements and eligibility per contract requirements. Armed Positions Recruiting Screening Interview Conduct initial screening interview to verify resume & application information, to assess basic qualifications & skills through aptitude tests (written assessments, case studies, and role-playing response to scenarios), and to perform a preliminary character assessment (psychometric test to evaluate personality, skills, and motivation). All Candidates Hiring Manager Interview Conduct a secondary interview to determine the best candidate for the position including demonstration of specific qualities for the position & fit for the Company (culture, values, and mission). All Candidates Client Interview Conduct a tertiary interview with the Client Point of Contact for final verification and authorization. Per Client Request 46 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. ORIENTATION TRAINING – CONFIDENTIAL AIS has developed a standard orientation program to ensure that all security personnel are well-trained and well-prepared for their position prior to placement at a Client’s service location. As part of the transition and implementation plan, AIS additionally tailors the orientation curriculum to provide training customized to a Client’s scope of work. Employees’ attendance, performance, and suitability are objectively evaluated during the program and a final evaluation will be submitted prior to the assignment of any employee to a Client’s contract. Employees are subject to the regular progressive disciplinary process during their participation in the program and may be subject to separation as the result of subpar final evaluations. Standard Orientation Training Program Training Topic Description Company Information General Company information and Employee Handbook Policies & Procedures, including Dress & Appearance, Confidentiality, and Standards of Professional Conduct. Attendance & Timekeeping Punctuality and Attendance policy, Leave of Absence and Other Time Off policy, Utilization of Timekeeping Technology, Meal & Rest Breaks, Attendance Reconciliation and Verification. Drug-Free Workplace AIS’ policy is to maintain a Drug-Free Workplace and prohibit the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance. General Security Duties Scheduling; AIS Communications Center; Expectations of Post Inspections, Remote Audits, and Field Supervision; Patrol Tours & Detex; Activity Reports; Incident Reports; Visual Deterrence; Crime Prevention; Observe & Report. Post-Specific Duties (Post Orders) Post Orders, which may include Access Control; CCTV Monitoring; Utilization of Client Systems and Equipment; Custody of Keys, Codes, and Access Cards; Patrol Routes and Timeframes; Client Communication; and Post-Specific Security Duties. Officer Safety General Safety Protocols, Situational Awareness, Working with a Partner, Risk Mitigation. Emergency Protocol Emergency Response Protocols to Man-Made and Natural Emergency Scenarios. Observation & Documentation Observation versus Intervention Protocols, Report Writing, Clarity and Legibility. Communication and Public Interactions Customer Service, Security “Ambassador”, Interpersonal Communication, Directing the Public, Crowd Control. De-Escalation & Conflict Resolution Dealing with Difficult Individuals, Dealing with Aggressive Individuals, Dealing with Transients & Homeless. Use of Force & Powers to Arrest Conditions for Use of Force, Use of Minimum Force Necessary, Lawful Restraint Techniques, Crime Prevention & Response, Legal Powers and Limitations. Workplace Violence SB553 Workplace Violence Prevention Plan. Anti-Sexual Harassment California Government Code 12950.1 Sexual Harassment and Abusive Conduct Prevention. First Aid & CPR First Aid, CPR, and AED Certification – As Needed. Baton & OC Pepper Spray Baton and Chemical Agent (OC Pepper Spray) Certification – As Needed. Armed Armed Positions – Weapons Safety & Armed Security Officer Training. Driving Driving Positions – Motor Vehicle Safety & Operation, AIS Driving Policy, AIS Dashcam & Incident Recording Policy. 47 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. CONTINUING EDUCATION – CONFIDENTIAL AIS recognizes the importance of continuous training refreshers to sharpen perishable skills and remain in compliance with state-mandated training and re-certification requirements. Our continuing education opportunities allow for our security guards to both maintain quality service to our Clients as well as increasing their skills and capabilities in advancement of their own careers . Continuing Education & Perishable Skills Training Training Topic Description Post Order Refresher Trainings Routine in-field and remote refresher training on Post Orders, including general security duties, specific post duties, and use of force. General Annual Refresher Training Annual in-field or remote refresher training on non-post specific Training Topics. BSIS 16 + 16 Two separate 16-hour training modules (totaling 32 hours) for BSIS Guard Card. First 16 hours completed within 30 days of employment. Second 16 hours completed within 6 months of employment. Re-Certification Trainings First Aid & CPR, Baton, Chemical Agent (OC Pepper Spray), and Firearms Training for maintaining valid certifications. Anti-Sexual Harassment Sexual Harassment and Abusive Conduct Prevention every 2 years. IN-HOUSE TRAINING CENTER – CONFIDENTIAL AIS operates a fully in-house BSIS and BPPE Licensed Training Center. This makes our Training Facility one of only 200 vocational schools in California approved by the Department of Consumer Affairs’ Bureau of Private Post-Secondary Education (BPPE) for providing vocational education and career opportunities to students. BPPE authorized schools operate with strict guidelines for training instructor credentials, class curriculums, and enrolled student job placements . The success of our Training Center has allowed AIS to maintain its license without fail through BPPE’s rigorous annual audit process. *Please refer to AIS’ Training Facility Licenses on the following page for additional information. 48 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. AIS FIREARMS TRAINING LICENSE AIS BATON TRAINING LICENSE *Training Center BPPE License and Training Instructor Certifications available upon Client request. TRAINING INSTRUCTOR QUALIFICATIONS – CONFIDENTIAL Mr. Bryan Colindres, Executive of Operations and Training, is responsible for the oversight of AIS’s Training Center, maintenance of the Training Center’s licenses, certifications, and funding resources, and development of Training curriculums, procedures, and student experience. He has previously been employed by Orange Unified School District as a Criminal Justice Instructor and Los Angeles World Airports Police Department & Los Angeles Police Department as a FTO (Field Training Officer). His training experience includes the Commission of Peace Officer Standards and Training (P.O.S.T.) Courses and Active Shooter Emergency Response Training certified by the LSU NCBRT & Department of Justice, as well as Guard Card, Baton, Pepper Spray, CPR, and Exposed Weapon Permits certified by BSIS. 49 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. TRAINING SERVICES PROVIDED – CONFIDENTIAL AIS offers training services to employed security guards as well as to those who are considering a career in security service. Additionally, AIS provides its Training as a standalone service option, for government agencies or private entities who are looking to train and license their own security team or employees. AIS facilities and curriculums would support Clients with classroom, in-field, or remote training options, depending on the topics covered. AIS is currently offering BPPE & BSIS Training Classes on the following subjects: BPPE & BSIS Approved Training Modules Topic Hour(s) Guard Card Program – 40 Hour 40 Guard Card Program – 8 Hour 8 Guard Card 16 + 16 Program 32 Guard Card Refresher 8 128 Hour Advanced Training (Combined Modules) 128 Exposed Firearm Permit 16 Exposed Firearm Permit Refresher 8 Baton Permit 8 Chemical Agent (OC Pepper Spray) 4 First Aid / CPR / AED 4 School Security SB1626 24 Traffic Control 4 Taser (AXON) Certification 8 Powers to Arrest (Module A – D) 4 Weapons of Mass Destruction 4 Loss Prevention 4 Arrest & Control Techniques 4 De-Escalation of Force 4 Use of Force 4 Security & Safety Training 4 Emergency Protocols Training 4 C-TPAT Inspection Compliance Training 4 CAL-OSHA Regulation 4 Professional Security Consultation TBD * Clients are allowed and encouraged to observe training classes upon request. 50 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. Electronically Employed Check-in & Check-out System AIS utilizes a guard touring software to keep track of work schedules and check in/out times. Guards can clock-in from their personal or site phone and our attendance department will verify the guards’ time and location when reviewing timesheets. AIS implements a geofence which will only allow the guard to clock in when the guard is inside the designated geofence. Timesheet summaries breakdown hours in a pay period and allows for easy export of timesheet reports. Spot overages allow clients to easily see the differences between scheduled vs. worked hours. Upon request, AIS can provide a work tablet for each site for employees to clock-in without using a GPS-enabled device. Sign-in Sheets In addition to calling in and out, we also implement sign in and sign out sheets at each job site. The sign in sheets are collected by one of our field supervisors and are turned in to our headquarters. The sign in sheets are then compared with the call in and call out log for each employee. Once this is completed, the time sheets are checked against the post schedule to ensure that the correct employee is checking in and out and that there is no unnecessary overtime being worked and there is full coverage of the post. If there are any changes in the schedule or hours worked, it is updated on our weekly schedule. All sign in sheets and call in and out logs should match the schedule for a particular jobsite at this point. If the post does not require a sign in and out sheet, dispatch matches all time sheets to the call in and out logs to ensure the hours of work are accurate. Lighthouse AIS uses a mobile, web-based guard touring software solution called Lighthouse. Lighthouse is specifically designed for security companies that want real time oversight at their sites. This program will allow the client to see real time reports, GPS, and incident reports. Our guards are instructed to write hourly activity reports using a mobile phone that is provided by AIS. One key feature that we use is the scanning of NFC checkpoints. These checkpoints can be placed at an area of importance which will physically force the guard to scan this checkpoint on a needed basis. Once scanned, the phone can provide a follow-up prompt of the client’s choosing. This can be a reminder to the guards to shut any open doors, or to make sure certain places are secure and locked. Lighthouse can be accessed through any mobile device. This includes tablets, phones, and computers. The client can monitor the guard’s live GPS location which updates every few minutes. This can give peace of mind to the client knowing that the guard is on site and patrolling. Reporting an incident through Lighthouse is very easy. The report will allow the guard to post any pictures of the incident, to write a detailed report of the incident and to follow-up on every post incident procedure as well. We have a dedicated department that oversees the Lighthouse report to ensure every guard is doing an hourly activity report or a patrol. If a guard misses a scheduled patrol, a notification will be sent to our 24-hour dispatch center, and they will contact the guard to remind them to do their patrol. Overall, Lighthouse is a great tool that we use to monitor and supervise the guards. Quality Assurance & Technology CONFIDENTIAL Section D 51 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. Example of Report In the tasks page, Users will be able to see hourly activity reports. User can see the Report type, date, who reported it, and the account name. Live Time GPS Tracking Lighthouse is a mobile workface management software for Security. Lighthouse is designed to meet the needs of security service providers by offering tools for real-time monitoring, incident reporting, guard tour management, and overall operational efficiency. The system utilizes cloud-based technology to enable remote access, data analysis, and reporting. Lighthouse features include GPS tracking for security patrols, scheduling and workforce management, incident and activity reporting, and client portal access. 52 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. Lighthouse: Map The Maps view in Lighthouse Web is a powerful tool for monitoring service hours, activities, and employees. This view is the default view when you access Lighthouse Web. The activity displayed on the map refreshes on a continual 30-minute rotation. From Maps you can view locations and areas/signals and complete the following actions: Search for employees logged into Lighthouse. Find specific locations Lighthouse: Searching for a Location on the Maps View. Display current and previous time period activity Lighthouse. Checkpoint Scan Logs Users can see in live time which points the guard has scanned. This list will help visualize the route the guard is patrolling. Quick summary of scans without needing to open the full report. 53 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. Incident Reports Users can see live time incident reports as they’re reported. Clients are able to view this screen from any mobile device. Able to provide pictures and narratives for clear reporting. Provides a clear and consistent timeline of incidents. Industry-Specific Work-Flow And Employee Management Platform AIS uses Teams, a powerful, holistic, industry-specific work-flow and employee management system to augment every facet of our business. With Teams running in the background, we can focus on providing you the best possible service through efficient processes, quality work, powerful work scheduling features and convenient customer tools. Teams utilizes smart integration to connect our Company’s Operations, Quality Assurance, Compliance, Recruiting, Human Resources, and Financial components to maximize our efficiency and streamline our processes from back-office administration to our field-based workforce, where it matters to you the most. Teams’ cloud-based web and mobile solutions were specifically built for security contractors, which means that our technology platform is tailored to the services we provide and the quality you expect. The following are some samples of Teams software that provide value to you: Convenient Tools – Access the information you want through Teams’ online customer self-service portal or on the mobile app, available anytime, anywhere you want. View invoices with totals, employee names and shift information in your inbox or on the portal. Access employee roster, compliance, and scheduling reports online or review schedules on your mobile device. Communicate directly with us on work requests, invoice questions or other issues. Powerful Scheduling Features – We confirm the right people are working at the right site at the right time. Access your site’s employee schedules online or on mobile and review complete employee rosters online. Real-time attendance monitoring allows us to respond to attendance issues quickly with customized alerts. Pin-point employees with GPS location, biometrics, voice verification and caller ID features. Fill open shifts and assign additional staff with on-the-go scheduling. Track compliance and certification requirements to ensure we always send an officer who meets the post requirements for your site. 54 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. Quality Work Guaranteed – We’ll prove we’re meeting our high standards and our contractual commitments to you. Customized Checkpoint lists are used to perform site inspections and review job posts, officers, and your satisfaction. Access Checkpoint results through our web and mobile self-service portal or complete a Checkpoint yourself. Notify deficiencies or incidents immediately, so we can review and correct them in real-time. Officers are able to confirm and review their schedules and view their daily post checklists when arriving on-site. Increase confidence and accountability by empowering our employees through open, accessible communication. Efficiency Through Integration – Integrated Operations and Financial components deliver timely, complete, and accurate information, and drives transparency and accountability from our office to yours. Fewer manual processes and less data entry helps us manage our time effectively. Thorough customer information is tied to jobs, billing and other operational factors. Lower overhead keeps our prices competitive. Maintain customized, accurate and timely billing for your site through integrated and automated processes. Recruiting integrations allows us to interview, screen, hire, and place Officers at your site with minimal turnaround time. Fully inter-departmental integrated information flow enables us to factor in all variables to always find the most qualified and best fit Officer to place at your site, reducing turnover and increasing stability. Guard Touring - Teams is an incredibly effective way to ensure that security officers are performing their duties efficiently and effectively by providing an array of features for both clients and security officers that make it a great tool to monitor, track, and ensure the safety of a property. Our Operations team will have access to real-time monitoring of officer activities and can even set up customized alerts and notifications base on certain conditional triggers. The software also provides in-depth reports and analytics that allow us to track performance and make determinations if the officer is truly the best fit for the site. Security officers can stay organized and efficient by having access to the most important documents needed to do their job such as post orders, incident reports, and checklists. AIS has partnered with Teams to dramatically increase the efficiencies of our workflow and management processes, to create the most seamless client experience, and to guarantee that our services meet and exceed all client expectations. Our technology platforms allow us to ensure accountability and enable cost-savings so that our clients can extract the most value and benefits from our services. 55 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. AIS understands the importance of maintaining a professional, visible, and approachable security presence at all the City of Diamond Bar facilities. AIS understand that the visual presentation of security personnel is a crucial element in maintaining both safety and professionalism, and we take every measure to ensure that our unarmed security officers are equipped with the necessary tools, uniforms, and equipment to effectively perform their duties. Furthermore, we remain committed to upholding the strict compliance standards outlined in the RFP and any specific City of Diamond Bar site requirements. Uniforms At AIS, we take pride in offering uniforms tailored specifically to meet the diverse needs of the City of Diamond Bar and the various environments in which our personnel operate. Whether stationed at high- traffic public entry points or more discreet operational areas, the appearance of our personnel is essential in establishing an authoritative presence while also remaining approachable and attentive. We provide two distinct uniform styles to accommodate the needs of different security roles: the “soft-look” and the “hard- look” security uniforms. Both uniforms are designed with comfort, professionalism, and compliance in mind, ensuring that our officers perform their roles effectively while reflecting positively on the City of Diamond Bar. Standard- Issue Security uniform at various service locations: Unarmed Security Guard (“Soft-Look”) Unarmed Security Guard (“Hard-Look”) Unarmed Security Guard – “Soft-Look” Uniform The “soft-look” uniform is intended for roles where a more approachable, yet professional, appearance is required. Typically worn by security officers stationed in customer-facing roles, such as lobby ambassadors or access control personnel, the soft-look uniform fosters a friendly and approachable demeanor without compromising security or professionalism. Key elements of this uniform include: Shirt: A neatly pressed, short- or long-sleeve polo in a color selected by the City of Diamond Bar or in accordance with company policy. The shirt will feature the AIS logo embroidered on the chest, ensuring brand consistency while maintaining a clean, professional appearance. Pants: Comfortable, tailored slacks in a neutral color (black, navy, or khaki). Uniform & Equipment CONFIDENTIAL Section D 56 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. Footwear: Black, polished dress shoes or boots, designed for both comfort and durability, ensuring that security personnel are ready for extended standing or walking shifts. Unarmed Security Guard – “Hard-Look” Uniform The “hard-look” uniform is designed for security officers in more formal or high-security environments, where a stronger, more authoritative appearance is required. This uniform is ideal for officers performing duties at entrances, checkpoints, or areas where security presence needs to be emphasized. The hard-look uniform includes: Shirt: A more formal, button-down shirt or tactical shirt, often with epaulets, in a color approved by the City of Diamond Bar. Tactical Pants: Tactical-style pants designed with reinforced pockets and rugged durability. These pants are built to withstand the physical demands of high-security areas while still maintaining a professional appearance. Footwear: High-quality tactical boots that provide both support and protection. Photo Identification AIS furnishes and requires every on-duty security guard to wear a visible photo identification card identifying the employee by name, physical description, and company. We are able to create professional name badges internally and quickly. By just taking a portrait photograph of the officer, printing it out onto an AIS ID badge, and laminating it, we can supply identifying name badges to our officers in just 10 minutes. The name badge can be customized to fit whatever information our clients would like to be displayed. Metal or Cloth Badge AIS provides options for either metal or cloth badges. Badges will have the guard’s name and the Absolute International Security logo and name. There are multiple options for badges/patch designs. Cloth Badges Metal Badges Both types of badges are available upon approval of the City of Diamond Bar, ensuring that each officer’s uniform maintains consistency with the Diamond Bar’s branding and security requirements. AIS recognizes that uniforms play a critical role in both the functionality and perception of our security services. Through our tailored approach, AIS shall ensure that our security officers are equipped with the appropriate uniforms and identification, allowing them to fulfill their duties with professionalism and confidence. Our commitment to maintaining a consistent, well-equipped, and easily identifiable security team ensures that we provide top-tier service for all of the City of Diamond Bar’s facilities while upholding the highest standards of safety, security, and compliance. 57 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. Unarmed Security Guard Hourly Rate: $30.68/Hour per officer Holiday/Overtime Rates: $46.02/Hour per officer City of Diamond Bar Item No. Item Description Unit of Measure Unit Price 1 Hourly Rate for shifts scheduled 8 hours or less Hourly $30.68 2 Hourly Rate for shifts scheduled 8.5 hours or longer Hourly $46.02 3 Hourly Rate for holiday shifts scheduled 8 hours or less Hourly $46.02 4 Hourly Rate for holiday shifts scheduled 8.5 hours or longer Hourly $46.02 5 Other Fees and or restrictions that are specific to firm Each $3.95/Hour* *If patrol vehicles are needed as a deterrent for the event, the rate will be $3.95/hour. As the incumbent service provider, AIS greatly value our ongoing partnership with the City of Diamond Bar and the opportunity to continue supporting Diamond Bar Facilities Private Event Security. In recognition of our long-standing relationship and our commitment to providing exceptional services, we’ve have lowered our current rate tailored to support the long-term success of this contract while maintaining high standards expected from our team. Notes: 1. The proposed service rates are valid until Jun. 30 th, 2026. 2. Overtime Rates will be applied as incurred by client, as follows: a. Any hours worked in excess of 8 hours per day, billable at 1.5 times the regular rate for the first 4 hours of overtime, and any hours worked in excess of 12 hours per shift, billable at 2 times the regular rate. b. Any hours worked in excess of 40 hours per week, billable at 1.5 times the regular rate. 3. AIS observes six (6) annual holidays, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas day. Work performed on these days is billable at 1.5 times the regular rate. The customer can add additional holidays to be paid and billed at the holiday rates. 4.For every shift over 6 hours, security officer(s) must take (start) 0.5-hour meal break before the start of the 6th hour. This meal break will be non-paid and non-billed unless S/O is unable to take the meal break, or if the meal break is interrupted. If the missed break is caused by client, client’s employees or by an incident or situation related to the client’s scope of work, S/O is required to be paid for the 0.5 hour worked, plus a 1.0-hour premium pay, both of which will be billable to the customer. 5. All rates are acknowledged to be fully burdened to include all direct and indirect costs, overhead, profit and shall remain fixed. 6. Notwithstanding anything to the contrary herein, in the event the direct labor cost of Absolute International Security (AIS) is increased by virtue of any increase in state or federal minimum work rates, other legislation, regulation or taxes, AIS may increase its rates appropriately to reflect such increase. In addition, the rates may be increased in the event of any strike or emergency conditions which render the services more difficult to provide. 7. Minimum of 4 hours billing for requests less than 4 hours. Cost for Services CONFIDENTIAL Section E 58 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. INSURANCE BACKGROUND & CAPABILITY – CONFIDENTIAL AIS maintains an A+ rated comprehensive insurance package as of the date of submittal for this Proposal for its various public and private security contracts, including Commercial General Liability, Commercial Auto, Workers’ Compensation, Employment Practices Liability, Terrorism Risk, Sexual Misconduct Liability, Crime and Cyber. Commercial General Liability – Confidential $1,000,000 for Bodily Injury and Property Damage per Accident Limit $3,000,000 for General Aggregate Includes coverage for o Completed Operations o Professional Liability (i.e. errors & omissions) o Theft Extension o Assault & Battery o Lost Key o Personal & Advertising Injury o Fire Damage o Medical Expense o No Exclusion for Sexual Abuse Also includes coverage for consequential bodily injury arising out of false arrest, malicious prosecution, slander and libel, and violation of the right of privacy. Umbrella Liability – Confidential $4,000,000+ Aggregate Limit $4,000,000+ per Accident Limit Commercial Auto Liability – Confidential $1,000,000 for Comprehensive & Collision Liability $1,000,000 for Comprehensive & Collision Hired Auto $1,000,000 for Non-Owned Auto Workers’ Compensation and Employment Liability – Confidential $1,000,000 per Accident Limit Employment Practices Liability (EPLI) – Confidential $1,000,000 for EPLI Incl Third Party Excess Insurance For contracts that require additional insurance coverage, AIS is able to procure a per project “excess” policy that supplements the coverage of an underlying policy category (i.e. general liability, auto, crime). AIS confirms that there will be no lapse in the required insurance coverage for the duration of the contract. AIS will provide thirty (30) day written notice prior to the change of any required insurance coverage. *Upon award of the contract, AIS will submit proof of insurance in compliance with the Professional Services Agreement. Insurance CONFIDENTIAL Section F 59 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. SEE ATTACHED SAMPLE CERTIFICATE OF INSURANCE (COI) ON THE FOLLOWING PAGE. THIS PAGE IS INTENTIONALLY LEFT BLANK Sample Certificate of Insurance (COI) CONFIDENTIAL Section F 60 01/23/2025 James G. Parker Insurance License #0554959 P O Box 3947 Fresno CA 93650 Vanessa Valadez (559) 222-7722 (559) 222-1724 vvaladez@jgparker.com Absolute Security International 5155 Irwindale Ave Irwindale CA 91706 Palomar Excess and Surplus Ins Co 16754 Everest National Insurance Co 10120 Redwood Fire & Casualty Ins Co 1167 3 25-26 GLWCUMB 24-25 BA A 5300028400 01/27/2025 01/27/2026 1,000,000 100,000 10,000 1,000,000 3,000,000 3,000,000 Employee Benefits 1,000,000 B CF1CA00423241 05/31/2024 05/31/2025 1,000,000 A 5301012200 01/27/2025 01/27/2026 4,000,000 4,000,000 C Y ABWC658352 01/27/2025 01/27/2026 1,000,000 1,000,000 1,000,000 For Information Purposes Only. Commercial Excess Liability Schedule of Underlying Insurance includes Commercial General Liability; Commercial Auto LIability; and Employers Liability For Information Purposes Only c/o Absolute Security Intl Inc 5155 Irwindale Avenue Irwindale CA 91706 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. INSURER(S) AFFORDING COVERAGE INSURER F : INSURER E : INSURER D : INSURER C : INSURER B : INSURER A : NAIC # NAME: CONTACT (A/C, No): FAX E-MAIL ADDRESS: PRODUCER (A/C, No, Ext): PHONE INSURED REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. OTHER: (Per accident) (Ea accident) $ $ N / A SUBR WVD ADDL INSD THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $ $ $ $PROPERTY DAMAGE BODILY INJURY (Per accident) BODILY INJURY (Per person) COMBINED SINGLE LIMIT AUTOS ONLY AUTOSAUTOS ONLY NON-OWNED SCHEDULEDOWNED ANY AUTO AUTOMOBILE LIABILITY Y / N WORKERS COMPENSATION AND EMPLOYERS' LIABILITY OFFICER/MEMBER EXCLUDED? (Mandatory in NH) DESCRIPTION OF OPERATIONS below If yes, describe under ANY PROPRIETOR/PARTNER/EXECUTIVE $ $ $ E.L. DISEASE - POLICY LIMIT E.L. DISEASE - EA EMPLOYEE E.L. EACH ACCIDENT ER OTH- STATUTE PER LIMITS(MM/DD/YYYY) POLICY EXP (MM/DD/YYYY) POLICY EFF POLICY NUMBERTYPE OF INSURANCELTR INSR DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) EXCESS LIAB UMBRELLA LIAB $EACH OCCURRENCE $AGGREGATE $ OCCUR CLAIMS-MADE DED RETENTION $ $PRODUCTS - COMP/OP AGG $GENERAL AGGREGATE $PERSONAL & ADV INJURY $MED EXP (Any one person) $EACH OCCURRENCE DAMAGE TO RENTED $PREMISES (Ea occurrence) COMMERCIAL GENERAL LIABILITY CLAIMS-MADE OCCUR GEN'L AGGREGATE LIMIT APPLIES PER: POLICY PRO- JECT LOC CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY) CANCELLATION AUTHORIZED REPRESENTATIVE ACORD 25 (2016/03) © 1988-2015 ACORD CORPORATION. All rights reserved. CERTIFICATE HOLDER The ACORD name and logo are registered marks of ACORD HIRED AUTOS ONLY 61 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. AIS certifies that we have reviewed the City of Diamond Bar’s Professional Services Agreement terms and conditions and DO NOT have exceptions or proposed deviations to the Agreement. Consulting Services Agreement CONFIDENTIAL Section G 62 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. Please find attached additional information and certificate on the following page: PPO License, Firearms Training Facility License, Baton Training Facility License Verification of Licensure Sample Forms W-9 Form Additional Attachments CONFIDENTIAL 63 64 65 AIS Proposal for RFP – City of Diamond Bar – Diamond Bar Facilities Private Event Security Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. SEE ATTACHED SAMPLE FORM(S) ON THE FOLLOWING PAGES. THIS PAGE IS INTENTIONALLY LEFT BLANK Sample Form(s) CONFIDENTIAL 66 6WDWH/LF 3327\OHU$YH (O0RQWH&$ )D[ ZZZDEVROXWHVHFXULW\LQWOFRP7ROO)UHH Please send DAR's to: dar@absolutesecurityintl.com'DWH 3DJHRI2IILFHU1DPH2IILFHU V,'6KLIW'D\RIWKH:HHN-REVLWH1DPH-REVLWH$GGUHVV5HOLHYHG%\5DGLR3DVVHG.H\V3DVVHG<HV 1R$GGLWLRQDO(TXLSPHQW5HFHLYHG)URP 1HZ,QVWUXFWLRQ5HFHLYHG &ODVVLILHG,QIRUPDWLRQ9LRODWLRQ 6XVSLFLRXV$FWLWYLHV'DWH7LPH7UHVVSDVVHUV,QWUXVLRQ$ODUPV :LQGRZV'RRUV2IILFHV8QORFNHG 7KHIW$WWHPSWHG7KHIWV 0DLQWHQDQFH5HTXLUHG /LJKWVRXW %URNHQ'HYLFHV *DWHV/RFNV 3DULPHWHU+D]DUGV /RW9LRODWLRQV )LUH+D]DUGV )LUH'RRU/DQHV([LWV%ORFNHG )LUHV)LUH$ODUPV 2XWVLGH6HFXULW\+D]DUGV 6PRNLQJ9LRODWLRQV )LUH([WLQJXLVKHU&KHFN 6SULQNOHU+HDGV5LVHUV%ORFNHG 8QXVDO2GRUV *HQHUDO6DIHW\+D]DUGV 6PRNLQJ9LRODWLRQV 0DQFKLQDU\/HIW5XQQLQJ +D]DUGRXV6WDFNLQJ (OHFWLFDO+D]DUGV (OHFWLFDO%R[9LRODWLRQ 8QVDIH9HKLFOH2SHUDWLRQ 8QVDIH3UDFWLFHV +HDOWK+D]DUGV 126(&85,7< ,1&,'(175(32577$.(15HYLHZHG%\,' 683(59,625127,),('$Q\ <(6 $QVZHUVVKDOOEHGHVFULEHGLQ7KLVUHSRUWLVFUHDWHGE\$,6IRURXUFOLHQW¶VRQO\,WLVQRWLQWHQGHGIRUDQ\RQHRWKHUWKDQWKHVSHFLILFFOLHQW7KHFRQWHQWVRIWKLVUHSRUWVDUHWKHREVHUYDWLRQVDWWKHSDUWLFXODU5HPDUNVQDUUDWLYHRIWKLVUHSRUWMREVLWHV6LQFHWKHUHSRUWPD\H[SRVHVRPHVHFXULW\LVVXHVWKHVSHFLILFFOLHQWZKRUHFHLYHVWKLVUHSRUWVKRXOGQRWGLVFORVHWKHFRQWHQWVRIWKLVUHSRUWWRDQ\RWKHUSDUW\GXHWRWKHVHQVLWLYHQDWXUHRIWKHUHSRUW$,6GRHVQRWDVVXPHDQ\OLDELOLW\LIDQ\RIWKLVUHSRUWLVGLVFORVHGWRDQ\WKLUGSDUW\IRUDQ\UHDVRQZLWKRXWDZULWWHQSHUPLVVLRQIURP$,6<2852%6(59$7,216&+(&./,671DUUDWLYH2EVHUYDWLRQV'DLO\$FWLYLW\5HSRUW67 Tue, 20th Feb 2024 Daily Shift Report Feb 20 7:46am -Feb 20 3:01pm I Duration: 7h 15m SCANS ISSUES TASKS AUDITS 56 0 4 0 Timeline Activity Location Tlmestamp (PST) Shift Started Tue 20 7:46 am Shift Ended Tue 20 3:01 pm Activity Summary Activity Location Tlmestamp (PST) Location Scan First Floor employee back room Tue 20 7:46 am Location Scan No Exit Tue 20 7:46 am Location Scan Secondary Entrance Notice Board Tue 20 7:46 am Location Scan Second Floor Tue 20 7:47 am Location Scan Second Floor Tue 20 7:47 am Location Scan Second Floor Interior Bathroom Hallway Tue 20 7:48 am Location Scan Electrical Room Door Tue 20 7:50 am Location Scan Smoking Patio Tue 20 7:51 am Location Scan Parking Light Pole 1 Tue 20 7:52 am Location Scan Parking Light Pole south side Tue 20 7:54 am (@) Lighthouse Shift Report I 20th Feb 2024 SAMPLE FORM68 Hourly Activity Report AIS HQ - 9:13 am PST by Activity Details Time 09:11 Narrative This is a sample hourly report Photo(s) Signature Print Name AIS Employee Tue, 20th Feb 2024 Task 00060629 | 20th Feb 2024SAMPLE FORM69 Phone: (626) 858-7188 Fax: (626) 858-2882 www.absolutesecurityintl.com This report is created by AIS for our client’s reference only. It is not intended for anyone other than the specific client. The contents of this report are the observations at the jobsites. Since the report may expose some security issues, the specific clients who receives this report should not disclose the contents of this report to any other party due to the sensitive nature of the report. AIS does not assume any liability if any part of this report is disclosed to any third party for any reason without a written permission from AIS. 09-OP-106-00003 Incident Report Incident Type Clients Name Jobsite Clients Address Jobsite Address Date, Time, Day of Occurrence Location of Occurrence CODE: V - VICTIM W - WITNESS I - INFORMANT R - REPORTING PARTY P - PARTY Code # of L. NAME F. NAME M. NAME SEX ETHNICITY DOB AGE RES. ADDR. CITY ZIP VICTIM CLASSIFICATIONS #RES. PHONE BUS. ADDR. CITY ZIP English Speaking?BUS. PHONE Code # of L. NAME F. NAME M. NAME SEX ETHNICITY DOB AGE RES. ADDR. CITY ZIP VICTIM CLASSIFICATIONS #RES. PHONE BUS. ADDR. CITY ZIP English Speaking?BUS. PHONE CODE: S - SUSPECT SJ -SUBJECT S/V -SUBJECT/ VICTIM SJ/V - SUBJECT/ VICTIM Code # of L. NAME F. NAME M. NAME DRIVER’S LICENSE (STATE & NO.) RES. ADDR. CITY ZIP RES. PHONE BUS. ADDR. CITY ZIP BUS. PHONE SEX RACE ETHNIC ORIGIN HAIR EYES HEIGHT WEIGHT DOB AGE CHARGE WHERE DETAINED OR CITE # AKA MONIKER BOOKING # Code # of L. NAME F. NAME M. NAME DRIVER’S LICENSE (STATE & NO.) RES. ADDR. CITY ZIP RES. PHONE BUS. ADDR. CITY ZIP BUS. PHONE SEX RACE ETHNIC ORIGIN HAIR EYES HEIGHT WEIGHT DOB AGE CHARGE WHERE DETAINED OR CITE # AKA MONIKER BOOKING # VEHICLE #__________ STATUS____________ LICENSE (STATE & NO.)YEAR MAKE MODEL BODY TYPE COLOR REGISTERED OWNER IDENTIFYING FEATURES GARAGE NAME/ PHONE OFFICER EMPLOYEE # SUPERVISOR EMPLOYEE # SHIFT OPERATIONS EMPLOYEE # DATE TIME 70 Incident Report AIS HQ Irwindale Avenue, Irwindale California 91706 Status CLOSED Duration 4d 17h Assignees No users assigned Timeline Activity Issue updated to Closed Issue opened Incident Type & Description Narrative Photo(s) Precise Location Description Incident Response Who was notified (select all that apply)? Name and title of persons notified Involved Person(s) {t) Lighthouse User Wed, 6th Dec 2023 ......_ � Date & Tlmestamp (PST) � :on, Dec 11 9:54:SSam PST � ---Wed, Dec 6 4:26:48pm PST •This is sample report only• is morning upon arrival to the site it was reported by IT ha he window in there office was found broken. No •ct cause was found. No other damage was found.uilding management was notified. IT office AIS Management --=-. Chief of Staff ---Logistics Manager Issue 00000004 I 6th Dec 2023 71 Relationship to site Full Name Contact Details Physical Description Statement Relationship to site Full Name Contact Details Physical Description Statement (@) Lighthouse Site employee 626-858-7188 Text of statement Site Employee 626-858-7188 No statement Wed, 6th Dec 2023 Issue 00000004 I 6th Dec 2023 72 Total Mileage: Date of Visit: Start Time: End Time: Date of Visit: Start Time: End Time: Date of Visit: Start Time: End Time: Officer Assigned:Officer Name Printed:Officer Signature Officer Daily Report Reviewed? Yes No Jobsite Name:Jobsite Address: Notes and Observations: Officer Assigned:Officer Name Printed:Officer Signature Officer Daily Report Reviewed? Yes No Jobsite Name:Jobsite Address: Notes and Observations: Officer Assigned:Officer Daily Report Reviewed? Yes No Officer Name Printed:Officer Signature Jobsite Name:Jobsite Address: Notes and Observations: Start Time: Supervisors Daily Report Vehicle Number:Starting Mileage:Ending Mileage:Vehicle Inspection Report Completed? Yes No Supervisor Name: Supervisor ID#:Date:Day of Week: 4255 Tyler Avenue, El Monte, California 91731 Telephone (626) 858-7188 Facsimile (626) 858-2882 Toll Free (866) 969-7188 www.absolutesecurityintl.com 73 Name: _____________________________________ID#_______________Pay Period:_________________ to ______________ Date Time In Time Out Time In Time Out Hours Approval Total Hours:________________Date:_______________________ Signature:______________________________________Final Approval:___________________ Job Site/Location California law mandates that you must take a 30 minute meal break, when you work more than 5 hours a day. You MUST begin your meal break BEFORE you start working more than 5 hours. For example, if you begin work at 6:00am, your meal break must begin no later than 11:00am (5 hours after you begin work). I certify under the penalty of perjury that the above hours accurately represent my working and meal break hours. I further certify that to the extent I worked less than 6-hours on a given day and waived my right to a meal break OR worked less than 12-hours in a day and waived my right to a second meal break, I did so VOLUNTARILY of my own free accord and without any coercion from my employer. I also certify that I have taken ALL of my 10-minute rest breaks to which I am entitled under California law, as fully explained to me by my employer. California law also mandates that you take a 10-minute, duty free, rest break for every four (4) hours worked or major fraction thereof. The law requires that you take a 10-minute rest break in the middle of each 4-hour work period (e.g., at the 2-hour mark). These are paid breaks, and can NOT be voluntarily waived. 4255 Tyler Ave • El Monte, California 91731 Toll Free (866) 969-7188 • Telephone (626) 858-7188 • Facsimile (626) 858-2882 www.absolutesecurityintl.com Please send time cards to: timecards@absolutesecurityintl.com 74 Disciplinary Action Notice Score Not Applicable To This Document Th e presence of any score on this document is only for formatting purposes and has no substantive value. Officer/ Site information Name Employee# Title Post/ Jobsite Name Date & Time Date Time Type of Violation Violation(s) Other Photo Documentation Photo Dept. Head/Manager/Supervisor Statement Description of Violation(s) Employee Statement (@) Lighthouse Wed, 14th Feb 2024 -3:32 pm PST by Acknowled ged - Officer 02/14/24 15:22 0% Attendance Issue, Carelessness. Disorderly Conduct. Failure to Follow Instruc tion, Insubordination, Tardy ■II■■■■■ was late 50 minutes today, FebruaryT4, 2"0:.!:<i", tor fier scheduled sh ift. ■--TL has been trained and has been g iven a cifscipl'ina Jact1on last week in efforts to i mprove her tardiness. ·••e failed to sh ow up to her schedule �l'\ltt nn 1m<> tnl'i;,\. Audit 0000 1100 I 14th Feb 2024 SAMPLE FORM75 Employee Statement Action to be taken Action Other Consequences should incident occur again Officer Signature Print Name Signature Refused to Sign Supervisor Information Print Name Signature Score Not Applic able To This Document -This Section is Intentionally Left Blank Question (@) Lighthouse Wed, 14th Feb 2024 Probation has been advised that if her behavi or confinues, sfie may be removed from the site Answer Weight Score Audit 00001100 I 14th Feb 2024 SAMPLE FORM76 iffi Ocer InO spt ioo1 0r%eASeHeQ-i9e:5ea%mePTe ffiffi Ocier Dt iffi Oce7:5O 0r%e65nytTOO 65nytTOOerb QQQQQ ffiffi Oair lOsr lOGudC Ire Cu ,NccO seEN:cle,:clet eaOcIt e uOI rweG7tGeY"Te tsW EN:cle,:cle6hnpc:spt eb:sO ?Qxo?x?2 feni Offiffi Osi e fofre Cut /pcO:c5eaOc5ps 7x0 4:st eaOc5ps uOI aOnnOce%nc:Te,OcspFB :sO uOI ,aRxe/pcIse0ple,OcspFB :sO uOI rweG7tGet e: Tetwes"Oe:PtvOes":se:cOecOqNpcOlewtces"OejtPIpsOe Ohny:p eg"Tes"Oeiffi OceltOIe tse":vOepsegps"es"O5 Gutmife CuO hOpOhO7/((10 %iite Cu )utQi Ai wne WfC i U pwtc5ebcOIIe: le0nnO:c: O a:II i i bNsTeEO:ce: le6qNpn5O s a:II i i iffi Oce,t lN s a:II i i mc:p p Me&e,OcspFB :spt I a:II i i JtPeK tgyOlMO a:II i i ROntcsp Me0 Nc: Te: le,t5nyOsO OII a:II i i VO"p yOe,t lpspt a:II i i mNOde?os"e/OPe?o?2 0Nlpseooooi?2ie|e?os"e/OPe?o?2SAMPLE FORM77 gCerDOWfC i hOpOh ioo1 )ll e CurDOsCIIiuetOrulOsCIIiulre Cut A:Ieiffi OcelpIny:TOle t lN se:PtvOe: lePOTt le OhnO s:spt IWe 7t 0llpspt :ye7tsOI m"pIepIe:eI:5nyOeiffi Ocer InO spt W wuSfT- iffi Oce%pM :sNcO acp seiffi Oce :5O 0r%e65nytTO %NnOcvpItce%pM :sNcO acp se%NnOcvpItce7:5O 0r%e65nytTOO mNOde?os"e/OPe?o?2 0Nlpseooooi?2ie|e?os"e/OPe?o?2SAMPLE FORM78 4255 Tyler Avenue, El Monte, California 91731 Telephone (626) 858-7188 Facsimile (626) 858-2882 Toll Free (866) 969-7188 www.absolutesecurityintl.com ABSOLUTE INTERNATINAL SECURITY GUARD SIGN-IN / SIGN-OUT SHEET POST: _______________________________ LOCATION: _______________________________ DATE NAME(PRINT) SIGNATURE TIME-IN TIME-OUT APPROVED INITIAL 79 O O O 2= B !;B "(B#<B$,4705:)AB68'B09B> B1*+1@%- B 9 <1. <B i ,[,Rd,)i!P<3B/i C>fi"Q<4D0i i JRi ,E#E_\i b\_JA,SiF?gi i #T=5G1i 6R,i !H,i K !Y=,*i7Eii i ]O!$,!U,# i G#a,E),)i ,28(@,i L #V<,)i9Eii i ?M%<:I/i+Z;c-e!hiNWi!&'.^^ i `2,X 2?&3/B BB 5NQxFORC]JyyDGxAqSpXg` Phx@HIa ) ,"$ $6 <,'- >TZrJ|iBjbLs^}kl tuJM[=~Umcy_>vKz\VdlWeMnfE{ow?MJ? .8/2;*#3$Y9( 7'%()0 &+1 : !4 OK>.,3"O=C2)GO49 O :J&BO O I $(L O1 29 MO I %*0 O9/<ANDO HOF#O5; 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SEE ATTACHED W-9 FORM ON THE FOLLOWING PAGE. THIS PAGE IS INTENTIONALLY LEFT BLANK W-9 Form CONFIDENTIAL 88 04/24/25 Absolute International Security, Inc N/A City of Diamond Bar21810 Copley Drive, Diamond Bar, CA 91765 89