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HomeMy WebLinkAboutLanceSoft Response-DEPARTMENT OF PUBLIC WORKS CITY OF DIAMOND BAR - RFP 1-signed 2121 Cooperative Way, Suite 130 Herndon, VA 20171 www.lancesoft.com RFP Name- Public Works Interim Staff Engineering Services Submitted By: LanceSoft, Inc. 2121 Cooperative Way, Suite 130 Herndon, VA 20171 Phone: 703-674-4500 Fax: 703-935-0339 Submitted To: City of City Of Diamond Bar CAGE Code: 4AUM9 DUNS: 154610971 TIN: 54-1974095 Business Size: Minority Owned Business Enterprise (MBE) & Women Owned Business Enterprise (WBE) LanceSoft Inc. Proposal Submitted For (703) 674-4500 POC: Prashant Arni Phone: 703-674-4565 Email: marketing@lancesoft.com All rights reserved © 2024 LanceSoft Inc. 2 RFP- Public Works Interim Staff Engineering Services - City Of Diamond Bar TABLE OF CONTENTS 1. PROJECT TEAM .......................................................................................................................................... 4 2. FIRM’S EXPERIENCE/REFERENCES .............................................................................................................. 8 3. PROJECT UNDERSTANDING ..................................................................................................................... 11 4. FEE PROPOSAL ......................................................................................................................................... 18 5. AGREEMENT ............................................................................................................................................ 18 3 RFP- Public Works Interim Staff Engineering Services - City Of Diamond Bar Cover Letter 2121 Cooperative way| Suite 130 │ Herndon │ VA 20171 │ 703-674-4500 Phone | 703-889-6500 Fax 24-Feb-2025 To Team City Of Diamond Bar. Subject: Response to RFP- Public Works Interim Staff Engineering Services – City Of Diamond Bar. LanceSoft Inc. is pleased to submit its proposal through our response to Public Works Interim Staff Engineering Services – City Of Diamond Bar. Our offer, in response to the above solicitation, is 100 percent compliant with all requirements and in many cases, we exceed the requirements to provide the Staff Augmentation Services with a high-value solution to the requirement. Established in 2000, LanceSoft is a privately-owned S corporation, headquartered at 2121 Cooperative Way, Suite 130, Herndon, VA 20171, and the federal tax identification number is 54- 1974095. LanceSoft has 25+ years of experience in providing Engineering Staff Augmentation Services to a diverse base of clients across various domains and geographies. LanceSoft is capable of providing resources with experience and expertise in all service categories mentioned in this RFP. The enclosed response is in strict compliance with the RFP specifications and provides detailed information of our experience, training, technical and professional ability. LanceSoft states acceptance of all solicitation terms, conditions, and provisions. This offer shall remain valid for a period of 180 days. I, the undersigned, Prashant Arni, Sr. VP-Delivery and Operations of LanceSoft. I am authorized to sign the enclosed offer and will be the designated representative for purposes of this RFP and an authorized negotiator for a contract resulting from this offer. You may reach me at 703-674-4565 phone, 703-935-0339 fax, or via e-mail at marketing@lancesoft.com. Respectfully Prashant Arni, Sr. V.P. - Delivery and Operations LanceSoft, Inc. 4 RFP- Public Works Interim Staff Engineering Services - City Of Diamond Bar 1. PROJECT TEAM Please provide an organizational chart indicating key project team members. Also, provide resumes of the key personnel involved with this contract, including personnel from sub-consultants (if any). Identify the experience of the personnel assigned and briefly outline the responsibilities of each member. If any changes in personnel occur during the contract period, the consultant shall notify the City and furnish the same required information. LanceSoft’s ownership structure comprises of sagacious industry experts bringing in their extensive experience accentuating our performance and operations. LanceSoft is run by its Chairman & CEO; with the Chief Financial Officer (CFO), Vice President (VP)-Strategic Client Relations and VP-Enterprise Service Delivery reporting directly to the CEO. We will assign the City a dedicated Account Management team to ensure the right delivery of services and needs are fulfilled with huge satisfaction. Our Account Manager & Account Executives will work very closely with the City and LanceSoft’s on-site staff. Organizational Chart- Resumes of the key personnel involved with this contract- 1- Prashant Arni- Account Manager LanceSoft proposes Prashant Arni, who will oversee the entire engagement of City Of Diamond Bar Prashant has over 20 years of demonstrated experience in providing management services for staffing in public works and engineering support services and brings extensive experience that encompasses Account Management and Client Relationships for staff augmentation program executions. He has extensive experience in developing relationships with all levels of management, clients, and user groups. He possesses expertise in direct liaison with clients to ensure the fulfilment of contract requirements. Under the flagship of LanceSoft, Prashant has been actively handling large accounts that have large volumes of staffing needs across diverse skillsets and locations with varying lengths of assignments including City of Atlanta, City of Clermont, City of Durham, City of Hope, City of Mesa, City of Phoenix, City of Sunnyvale, City of Virginia Beach, Mercy Iowa City, City of Wentzville, City of Anaheim, City of Minneapolis, City of Tacoma etc. . 5 RFP- Public Works Interim Staff Engineering Services - City Of Diamond Bar Responsibilities: • Key person for managing contracts signed with the City of Diamond Bar and interacting with City Of Diamond Bar Project Manager. • Ensuring & tracking the City of Diamond Bar requirements. • Quarterly meetings with City of Diamond Bar to monitor LanceSoft contract performance. • Weekly meeting with Back Office Staffing Operation & Employee Care Team to update LanceSoft performance & upcoming activities under the contract. • Effective Resource Management - Ensuring alignment of processes and practices with technology to ensure that all resources are adequately and accurately utilized to provide integrated and error-free services to City of Diamond Bar. • Regularly coordinate with the City of Diamond Bar Hiring Managers to gather their feedback/suggestions/complaints/issues, staffing requirements, etc. • Work closely with Delivery Managers to identify and select suitable candidates to meet and exceed City of Diamond Bar requirements. • Closely work with the Onboarding Team to ensure smooth onboarding of the new hires for City Of Diamond Bar. • Closely coordinate with the new hires during client orientation and walk-through program • Coordinating with LanceSoft’s Finance and HR to ensure timely invoicing, receipts, and compliance with all contractual onboarding requirements. • We work closely with the Legal and Contracts Management Team to ensure 100% compliance with City of Diamond Bar contracts. • Ensuring that Monthly Compliance Reports are being submitted in time to City of Diamond Bar and sending weekly dashboard reports to Executive Management. Skills: Strong People Management Skills, Time Management, Strategic planning, Problem-solving etc. Excellent Communication Skills Qualification/Specialization: • Master of Science, International Business, New Hampshire College, USA, Dec 1998. • Master of Business Administration, Marketing, Institute for Technology and Management, India, March 1997 2- Khanh To- Recruitment Manager Khanh is a highly skilled recruitment manager with over 15 years of experience in recruiting management and specializations, including employee selection and recruitment. He has been extensively working with targets and handling many clients. He possesses expertise in the recruitment process and resource management, sourcing strategies, recruitment process improvement and upgradation and compliance management. He is extens nt, City of Durham, City of Hope, City of Mesa, City of Phoenix, City of Sunnyvale, City of Virginia Beach, Mercy Iowa City, City of Wentzville, City of Anaheim, City of Minneapolis, City of Tacoma etc. He will be the key person for managing the staffing needs of the City Of Diamond Bar requisitions to ensure and track the staffing requirements. He is excellent at arranging and managing interview schedules between clients and consultants. Responsibilities: • Key person for managing the staffing of City Of Diamond Bar requisitions. • Ensuring and tracking the staffing requirements of City of Diamond Bar. • Set up each activity milestone to complete the City of Diamond Bar submittals within 24-48 hours. • Training and skill enhancement to existing and new recruiters on City of Diamond Bar staffing requirements. 6 RFP- Public Works Interim Staff Engineering Services - City Of Diamond Bar • Arranging and managing interview schedules between City of Diamond Bar and consultant. • Preparing job description for posting on the job sites & send to LanceSoft Contractors. • Managing the complete recruitment cycle. • Monitors the labor legislation and implements required changes to keep the process compliant. Skills: Strong Leadership and team management, Relationship-building, Critical thinking and problem solving, Decision-making, Ability to work under pressure, Excellent Presentation skills, Excellent Communication skills. Qualifications: BBA, Georgia State University, 1996-2000 3- Monica Skoogman-Account Executive Monica is an innovative Account Executive with over 15 years of enriched experience in strategic planning, Client Relationships & Account Management. She has extensive experience developing relationships with all levels of management, clients, and user groups. She has experience handling similar requisitions, City of Durham, City of Hope, City of Mesa, City of Phoenix, City of Sunnyvale, City of Virginia Beach, Mercy Iowa City, City of Wentzville, City of Anaheim, City of Minneapolis, City of Tacoma etc and many more. She has expert knowledge and working experience in client support, service, and management of resources, to meet client performance objectives. Roles and Responsibilities: • Working with recruitment manager to ensure the quality of candidates' Selection process. • Coordinating consultant interviews with City. • Attend the Monthly meetings with City Management. • Resolving difficult situations with LanceSoft Staff working on City projects. • From time to time, meeting with onsite consultants. • Assist Account manager in all project-related activities. • To ensure your business needs are met at all levels, she will advise on service enhancements and be responsible for maintaining service continuity and ensuring service commitments. • Identifies and helps resolve schedule, budget, and project communication challenges. Skills: • Strong Interpersonal & Analytical skills • Problem solving & Negotiation • Decision-making • Excellent Presentation Skills • Excellent Communication Skills Qualifications/Specialization: • Associate of Arts (AA), General Studies-Normandale Community College Certifications: • Project Management Certifications (PMP) • Certified Key Account Executive 4-Ruchi Jain-HR/Employee Care Manager 7 RFP- Public Works Interim Staff Engineering Services - City Of Diamond Bar Ruchi Jain is an accomplished, result-driven HR/Employee Care Manager with over 15 years of experience focused on staff augmentation services. She has expertise in resource management, account management, and working experience in Internet recruitment sites like Dice, Monster, Hot Jobs and CareerBuilder. She is fully conversant with the Candidate Management process and expert level of knowledge of CRM, invoicing, timesheet-tracking and payment to consultants, rate negotiations, contract writing and negotiations. She is an excellent communicator with demonstrated success -building relationships with clients and the consultants. Responsibilities: ▪ Responsible for LanceSoft employee care, a unique role which resulted in long retention of our consultants. ▪ Manage consultants at the City of Diamond Bar sites. ▪ Key person to keep consultants motivated and up to date. ▪ Take care of consultant’s requests/ issues and resolve all the requests. ▪ Works closely with Contract Administrator and Account Executive to follow the progress of project. ▪ Ensure consultants are up to date with the latest work techniques and get those required training. ▪ Create training requests for the staff. ▪ Prepares employees for assignments by establishing and conducting orientation and training programs. ▪ Conducting and analyzing exit interviews; and recommending changes. Skills: Excellent Communication Skills, Problem solving & Negotiation, Strong Interpersonal & Analytical skills, Decision-making, Excellent Time Management, Strategic Thinking etc. Qualifications/Specializations: Master of Management Studies, 2004 8 RFP- Public Works Interim Staff Engineering Services - City Of Diamond Bar 2. FIRM’S EXPERIENCE/REFERENCES Our Experience: LanceSoft has extensive experience in recruiting form Junior, mid, senior, and expert level roles in Engineering category for temporary assignment. We have been recruiting across the USA for more than 25 years, and our local offices gives us a thorough understanding of local market trends and needs. Many of our recruitment consultants come from backgrounds in Engineering category, giving us a thorough understanding of the complex hiring requirements for Engineering roles, and easy insights into which professionals possess the hard and soft skill sets needed to succeed. State/Local contracts are at the forefront of what we do. LanceSoft developed a substantial network of contacts within the Engineering domain, and have an advanced understanding of the experience, skills, and technology exposure our clients look for. LanceSoft has a strong base of qualified professionals who are currently serving in various State/Federal and Local Government departments. Our strong industry experience and attributing a major share of its staffing revenue from State/Federal and Local Governments makes LanceSoft fully equipped to City requirements. We have specialized recruiting teams for our City clients with Engineering staffing requirements that have combined creative, technical, business and domain experience in the domain and hence are highly capable of screening the best-fit candidates for any Generic/Hard to find Skillset-Specific positions. LanceSoft has a dedicated proactive recruiting team that maintains our ever-growing contractor network of qualified, highly skilled profiles with specific domain knowledge and at the same time being in line with the current market trend. Our significant staffing methodology, sourcing strategies and past performance in providing staffing services demonstrates our strong experience that can be tailored to meet City requirements. Over the years, through our proactive recruitment initiative and working on several Engineering requirements LanceSoft has been able to intelligently built an extensive database of over 25 million qualified candidates out of which 300,000 candidate profiles are relevant to City. This vast database has individuals who have worked with us or have been qualified by us in the past. This pool also comprises of a large base of pre-cleared candidates that have demonstrated working experience in a diverse project environment and are highly qualified to best suit the requirements of City. LanceSoft has a proven strategy in place to solve the issues. Our recruitment process model stretches its bandwidth by exploring more ways to fill in the desired positions within a span of 24 hours to 48 hours to your satisfaction. LanceSoft has a dedicated Strategic and Tactical Planning team that helps us with all new client initiatives, including service delivery after the start of the contract. One of their core functions is to map the City requirements by geography, labor category, skill level culture, and business fits. This team helps the recruiting and sourcing teams with pipelining the right candidates. Below are our typical SLA’s that we maintain in our program- - Submission rate: 98.5% Avg. - Shortlist ratio: 80% Avg. - Interviews: 40% Avg. - Conversion of interviews to hires: 45% Avg. - Non-Delivery: 0.5 Avg. - Attrition (before assignment end date): below 2% Recruiting Strength: LanceSoft has mature depth and capability when it comes to the State/Federal & Local Governments, supporting our City clients for close to 25+ years in this specialized industry segment. We have 9 RFP- Public Works Interim Staff Engineering Services - City Of Diamond Bar an independent subsidiary that specializes in Engineering domain, with a dedicated team of Approx. 120 recruiters and have an average tenure of 5-8 years. Our recruiting teams are constantly working with our State/Local clients for Engineering talent pool to keep them on the cutting edge of technology. Our team of highly qualified experts can be deployed at a moment’s notice. LanceSoft’s screening techniques emphasizes scoring candidates on aptitude and soft skill areas, as defined in the KORU7 process such as their grit, ownership abilities, curiosity, polish, teamwork, rigor and impact. LanceSoft has the requisite experience, marketplace knowledge, and clear understanding of City to provide temporary positions. LanceSoft has mastered a wide array of technologies and has successfully used them to develop state-of-the-art solutions for our clients. Below are some of our government clients similar in scope and/or size to this RFP to whom we have successfully provided staff augmentation services over the years. Our City Clients: City of Atlanta, City of Clermont, City of Durham, City of Hope, City of Mesa, City of Phoenix, City of Sunnyvale, City of Virginia Beach, Mercy Iowa City, City of Wentzville, City of Anaheim, City of Minneapolis, City of Tacoma etc. Our Local Clients include Gwinnett County, Fulton County, Harris County, Baltimore County, Orange County, Clark County, County of Hennepin, County of Riverside, County of Santa Clara, Dallas County, Clark County, Lewis County, Maricopa County, Tarrant County, Miami County, Pinal County, Ramsey County, San Bernardino County, Shelby County, County of Los Angeles, Hennepin County, King County, Oakland County etc. Our state clients include: State of Georgia, Texas DIR, Office of General Services-New York, State of Arkansas, State of Arizona, State of Colorado, State of Connecticut, State of Florida, State of Iowa, State of Massachusetts, State of Maine, State of Michigan, State of Minnesota, State of New Jersey, State of North Carolina, State of New York, State of Ohio, State of Oregon, State of Pennsylvania, State of South Carolina, State of Utah, State of Virginia, State of Washington, State of Delaware, State of Maryland, State of New Jersey, County of El Paso, etc. Completed Projects: S.No Name of the Client Scope of the Work Year 1 City of New York Staff Augmentation Services 2022- 2024 2 City of Anaheim Temporary Staffing Services 2020-2024 3 City of Minneapolis Temporary Recrutment Services 2021-2024 10 RFP- Public Works Interim Staff Engineering Services - City Of Diamond Bar Our References: Reference- 1 • Name of the Firm: North Carolina Department of Transportation • Name of the Person/Title: Krystal McGraw • Ph No: 717-802-5743 • Email Id: krystal.mcgraw@cai.io • Scope of the Services: Engineering services Reference- 2 Contact-1 • Name of the Firm: NY Power Authority. • Name of the Person/Title: Christine Prendergast • Ph No: 914-681-6612 • Email Id: christine.prendergast@nypa.gov • Scope of the Services: Engineering services Contact- 2 • Name of the firm- NY Power Authority. • Name of the person- Jennifer Baiocco • Phone number-914-246-4203 • E-mail Id- jennifer.baiocco@nypa.gov • Scope of services- Engineering services 11 RFP- Public Works Interim Staff Engineering Services - City Of Diamond Bar 3. PROJECT UNDERSTANDING Describe the approach and methods that will be used to meet the contract requirements. Also, identify any potential concerns or problems that your firm anticipates during the term of this contract. Our Approach: LanceSoft employs a unique hybrid approach that leverages a combination of Local, Regional, National, Centralized, Near-shore, and Offshore resources to create a cost-effective, productive, and faster go-to-market model. This strategy ensures that clients receive a highly customized and efficient staffing solution tailored to their specific needs. We refer to this as the Client-Focused, Dedicated Account Management approach, which is designed to provide seamless service delivery, optimize resources, and maintain flexibility in addressing diverse client demands. At the core of our approach is a dedicated client delivery team, consisting of a Local Account Manager (AM), a Regional Recruiting Manager, a team of Recruiters, Operations personnel, Compliance specialists, HR support, and a Human Asset Management Group (HAMG). This team is further strengthened by direct access to specialized delivery support functions, including Quality, Marketing Support, social media, IT Infrastructure, Data Analytics, Legal & Contracts, Timesheet Administration, and Accounting & Finance, working collaboratively under the leadership of the Local Account Manager. By integrating local account management with a structured, multi-tiered support system, LanceSoft ensures efficient program execution, proactive issue resolution, and continuous service optimization. This approach guarantees that each client receives undivided attention, high-quality service, and a staffing solution that aligns perfectly with their business objectives. Methods that will be used to meet the contract requirements: At LanceSoft, we pride ourselves on our ability to consistently deliver high-caliber candidates to our clients through a process known as a Perfect Match. A Perfect Match is a superior fit between candidate and client. We believe that attaining a Perfect Match requires a thorough analysis of job orders and a deep comprehension of both candidate competencies and client requirements. It goes beyond mere qualification matching; it entails comprehending the complexities of businesses and job functions. Moreover, a Perfect Match is ultimately the result of a deep understanding of three crucial aspects: • Job fit – The tasks, tools, and time of a position • Leadership fit – Employee/manager work style compatibility • City of Diamond Bar fit – The dynamics of colleagues, company culture and business type and circumstance Making the match is what we do and LanceSoft aims for a superior match each time we place technology talent on assignment. We will work closely with the City of Diamond Bar to gain an in-depth understanding of your staffing requirements. Rather than simply collect a “laundry list” of requirements and skills, LanceSoft asks questions that allow us to build a functional job profile, including key success milestones and attributes that allow us to match not only skills and experience, but also subtle elements such as fit with managerial style, corporate culture, etc. With this knowledge, we have developed a thorough candidate profile that forms the basis of our recruitment strategy. Our engagement process is focused on our clients and their business needs. This consultative approach, known as our Match Fit Program, details from start to finish how our selects the perfect candidate for the City Of Diamond Bar. The Match Fit Program includes five phases, which are customized to service your account most effectively. • Proactively prepared to meet City of Diamond Bar’s fluctuating workforce requirements through a robust pipeline of qualified candidates 12 RFP- Public Works Interim Staff Engineering Services - City Of Diamond Bar • Maintaining the right level of continuity and flexibility in the workforce pool at all times • Following a systematic recruiting blueprint and evaluating the ROI • Offering a diverse slate of candidates • Cognizant of market conditions and adapting our tactical approach accordingly • Leveraging diverse recruiting mediums We will employ a comprehensive - specific recruitment strategy that examines the state of the local market(s), allowing us to understand its dynamics, including demographics, labor conditions, unemployment rate, and statistical workforce projections. Based upon labor market conditions and the types of skills the City of Diamond Bar requires, we identify the highest-yield target groups from which to recruit and determine an appropriate strategy to attract talent from those areas. This includes selecting appropriate sources for talent, isolating the most effective tactics to penetrate these sources, and creating an overall market approach. identify any potential concerns or problems that your firm anticipates during the term of this contract. 1. Potential Concerns or Problems While we are confident in our ability to meet the requirements outlined in the RFP, we recognize that every project can present challenges. Below are some potential concerns that we anticipate during the term of this contract, along with our approach to addressing them: 2. Staffing Continuity and Retention: o Concern: Maintaining a consistent, skilled team of professionals throughout the term of the contract may be challenging, particularly in specialized roles such as permit processing and civil engineering support. o Mitigation Strategy: We will implement a proactive recruitment and retention plan, including competitive compensation packages, opportunities for professional development, and a positive work environment to ensure that the staff remains motivated and committed. Additionally, we will cross-train our staff to ensure that there is minimal disruption in service delivery in the event of turnover. 3. Adapting to CityView Software: o Concern: While training will be provided for CityView, some staff may have a learning curve with the software, which could impact initial efficiency. o Mitigation Strategy: We will prioritize early training and ensure that staff are well-versed in CityView before they begin their work. Additionally, we will have a support system in place to quickly address any questions or challenges that arise, ensuring smooth integration into the system. 4. Volume and Complexity of Permitting and Plan Checks: o Concern: There may be periods of high demand, where the volume of permit applications and plan checks exceeds the expected levels, leading to delays or backlogs. o Mitigation Strategy: To address this, we will maintain flexibility in staffing levels, with a pool of on-call or part-time staff available to assist during peak periods. We will also leverage project management tools to prioritize and track the status of tasks, ensuring that deadlines are met. 5. Regulatory and Compliance Changes: o Concern: Changes in local, state, or federal regulations could impact permitting requirements, processes, or fees. o Mitigation Strategy: Our team will remain up-to-date on relevant regulatory changes and will adapt promptly. We will also maintain open communication with the City to ensure that we are in compliance with any new requirements and are able to incorporate them into our processes. 6. Public Interaction and Expectations Management: o Concern: The nature of public-facing customer service could result in challenging interactions with the public, especially in situations involving delays or misunderstandings about permitting requirements or fees. 13 RFP- Public Works Interim Staff Engineering Services - City Of Diamond Bar o Mitigation Strategy: We will ensure that our staff is trained in excellent customer service and conflict resolution techniques. Additionally, we will establish clear and transparent communication channels to manage customer expectations effectively and address concerns in a timely manner. 7. Coordination with Multiple Stakeholders: o Concern: Coordinating between various teams (e.g., City staff, consultants, and applicants) could lead to miscommunication or delays in processing plans and issuing permits. o Mitigation Strategy: We will develop clear workflows and communication protocols to ensure smooth collaboration. Regular check-ins and status updates will be scheduled to address any issues before they become significant roadblocks. By addressing these concerns proactively, we are confident that we can deliver high-quality service and meet the contract requirements efficiently and effectively. 14 RFP- Public Works Interim Staff Engineering Services - City Of Diamond Bar LanceSoft has a strong presence across the USA, which is an important component of LanceSoft sourcing initiatives. As a highly visible employer we are able to significantly augment our recruitment efforts through partnerships with the following local organizations including: • State & Local Colleges, Universities & Technical schools • Local community outreach and networking events • Conducting Open house recruiting events. • Job Fairs and Trade shows • State & Local Employment Agencies • Local Staffing Conferences & Webinars • Local Community and professional organizations • Volunteer Organizations • Local Workforce Boards & Workforce Councils • State & Local Labor Departments • State and Local Government recruiting forums Other local Initiatives including • Visiting career/job fairs at various locations to attract and connect with qualified candidates. • We perform a significant amount of local media advertising i.e. local radio and digital platforms. Our dynamic ads appear on various local websites and radio stations. • LanceSoft posts advertisements in local newspapers, community newsletters, Chamber of Commerce publications, and trade magazines. • As an added advantage to the client, we are able to provide local micro campaigns for specific staffing engagements. • Our inbound marketing strategy leverages our social media, search engine optimization, content marketing, and social listening efforts in a unified approach, increasing the effectiveness of local each. • Our Facebook job search application allows candidates to search our openings directly through Facebook on any device, receive local job alerts, and share details across any of their social networks. • We have Twitter and Google+ feeds to send optimized job opening details targeting local job-search oriented queries and new Twitter initiatives allowing us to target follow users openly inquiring about specific position types or availabilities. To complement this strategy, we are improving the search visibility of our local offices through optimized Google Local pages. 15 RFP- Public Works Interim Staff Engineering Services - City Of Diamond Bar Apart from the above-mentioned platforms, we also source candidates through: - Effective networking: Joining professional organizations related to the client industry or niche for a wealth of networking potential. - Domain - Specific Specialized Recruiting: Our domain specific recruiting teams have the required know-how to recruit across diverse categories and skill sets. - Employee Referral: Tapping our employee networks and spread word-of-mouth information about the position availability, or eventual availability, to each employee so they can constantly look for superior candidates in their networks of friends and associates. - Job boards: Our recruiters have access to numerous external, national, and vertical job boards and use them only to supplement our customized recruitment mediums. This is unlike other firms who generally rely on subscription databases. A sampling of websites that we utilize regularly includes Dice, Monster, CareerBuilder, Twitter, LinkedIn, and Facebook. - Our website: We maintain a proprietary job board that drives talent to our organization. We are focused on continually enhancing our dynamic website to attract web traffic. We currently receive over 110,000 hits per month to our website. This means that when a position is given to LanceSoft, we are utilizing our extensive web strength to ensure that the client positions are very visible to the market. - Crowd Sourcing: LanceSoft has been working on a proprietary networking initiative, working on harnessing the power of the Crowd to source candidates. Currently LanceSoft’s Crowd consists of over 2200 professionals including freelance recruiters, skill specific, domain specific industry SME's who are carefully curated and engaged to ensure we have access to passive and hidden talent that can be delivered in the shortest amount of time with high success of deliverability. Our Crowd RPO / Talent community / referrals are one of the topmost sources of candidate employment followed by our exhaustive internal database where profiles have been harvested for over 24 years, networking events and then job boards such as LinkedIn, Dice, CB, Indeed and Monster. Referral hiring through the power of Crowd Sourcing actually promotes a high degree of candidate loyalty and retention as a result. - Community Curators: The CPX solution has the capability to build domain specific talent/skill/technology communities. This technology comprehensively sifts through the entire virtual database of working professionals globally; using strategic client specific job market requirements/projections as data points through predictive algorithms to map trends, jobs, locations, career objectives, preferences, to the right cluster of resumes/candidates. The CPX solution allows candidates to engage with these communities through our exclusive group of Community Curators to engage in the job market for market intelligence, stay on top of trends, and harness the precise resources / skills required - all of this without going onto a single job board. Our list of channels where we source our talent includes: Internal Resume Database: LanceSoft maintains a robust, company-wide proprietary candidate database, in its internal database system called (CPX). For nearly over 25 years, LanceSoft has been building an extensive database of over 25 Million qualified profiles. This vast database has individuals who have worked with us or have been qualified by us in the past. This pool also comprises of a large base of pre-vetted candidates that have demonstrated working experience in a diverse project environment and are highly qualified to best suit the requirements of City of Diamond Bar and authorized to work in USA. 16 RFP- Public Works Interim Staff Engineering Services - City Of Diamond Bar Internal Staff: LanceSoft has more than 1500+ experienced staff augmentation consultants in various skills across USA. LanceSoft has a smart redeployment strategy in place to help our clients. LanceSoft has an automated “Starts and Ends” dashboard that will track contractor’s information. This dashboard creates calendars for us to view who is starting and finishing up assignments with the clients. After finishing the assignments, LanceSoft will retain the qualified talent, reduce costs, and also ensure that our bench strength is always full of time to time with the best qualified contractors. LanceSoft regularly checks on project end dates of our consultants and submits those whose projects are going to end. we also share the requirements with our consultants by posting them on our web site for internal referrals. Bench Strength: At any given time, some of LanceSoft’s experienced professionals are available from our “bench”—meaning, we have personnel who are ready to accept a new assignment. This bench allows us to make personnel available quickly, when necessary. The size of our bench varies. At any given time, we may have more than 30 to 50 employees on our bench. On average, an employee spends between two and four weeks on our bench. We offer on-demand training programs through our training center of excellence (i.e., UPTECH) so that our employees can use the time between assignments to sharpen their skills. We calibrate the size of our bench so that it aligns with our forecasted demand for services. In order to better anticipate demand, we work proactively with our clients to gather information about long-term augmentation needs. For these reasons, our bench numbers do fully reflect our ability to provide and assign resources at the moment clients need them. UPTECH Training – Given the rapid pace of technology change and adoption, talent shortage is a major concern globally. In addition to our extensive database of top talent curated for close to 24 years and the extension of Crowd Sourcing, LanceSoft has made significant investments to further mitigate the opportunity/ skill gap by setting up a customized/ tailored training program, through our training center of Excellence, UPTECH (www.uptech.tech). This training center of Excellence provides the opportunity to Upskill/ Reskill technical talent for our clients and promote a diverse talent pool from the communities we support, encouraging more women into technology. This customized training model, that is specific to our client’s project needs, allows for a steady pool of tailored technical talent to be fast tracked into our client’s enterprise environment, at cost effective rates and also enhancing the “loyalty” retention factor, that is an indirect result of giving these individuals the opportunity they deserve. In place controls to vet and screen candidates: LanceSoft is dedicated towards providing quality candidates to its clients in line with their requirements. We pay close attention to the quality of candidates we select to meet the high standards we set for our customers. LanceSoft’s robust recruitment process attracts the best talent and offers an unconditional guarantee on all the work they provide to our customers. Our Candidate Screening Ability: LanceSoft has developed a standard screening process that is followed for all its clients. However, if required, LanceSoft in the past has customized its screening process depending upon the specific requirements of the client. LanceSoft provides a customized screening process including a two-level quality review process (Two-step resume qualification) for all shortlisted candidates at both Lead Recruiter and National Account Manager-level to provide the best-fit candidates to our clients. We follow a well-structured interview process as per Industry Best Practices, where the short-listed candidates are screened at an initial level followed by a detailed assessment of his/her skills by our technical team via a telephonic interview. After clearing these two levels, a final selection round is arranged between the candidate and the 17 RFP- Public Works Interim Staff Engineering Services - City Of Diamond Bar National Account Manager. Some of the methods that the recruiters use for evaluating the technical and logical ability of the candidates are as follows: ➢ Phase I: We will conduct a comprehensive personality, language and communication evaluation of candidates through personal interviews- industry average for candidates passing this phase of the evaluation is less than 25%. LanceSoft will provide a dedicated Full Time Recruiter/Account Manager locally to City of Diamond Bar to conduct phase I of the evaluation ⎯ Written Tests: All candidates are required to take a written test to demonstrate their grasp on the basic knowledge required for a specified role. The test covers the fundamentals. LanceSoft also uses the same set of questions and methodology for all the candidates to be interviewed for a given position, which gives LanceSoft and the client a common objective performance baseline. ⎯ Aptitude/Logical Tests: LanceSoft has designed a series of logical and aptitude tests in order to gauge individual personality traits. These tests enable LanceSoft to assess the aptitude and skills of the short- listed candidates. LanceSoft conducts standardized tests in terms of their reliability and validity in order to provide correct results. ⎯ Face-To-Face Discussions: LanceSoft conducts a thorough screening process to evaluate the technical and logical know-how of the candidates comprising of a face-to-face/web/video conferencing interview depending on client requirements. All applicants are assessed for competence and personal attributes including inter- personnel skills and communication skills. Our recruiters stringently test the domain knowledge and experience of clients in order to shortlist the best candidate for clients. ➢ Phase II: Testing and Technical Qualification of Candidates In meeting the delivery expectations for City of Diamond Bar, we have evaluated various Testing tools, which are available in the market. After extensive consideration, we have chosen one product that we know will ensure the quality of our candidates and will seamlessly integrate into the proposed process. The tool will allow us to screen candidates, based on the criteria below. • Technical Screenings – LanceSoft will conduct Technical Exercises related to candidate’s primary technical stack. Less than 4% of professionals pass this phase. eSkill: Lancesoft is using eSkill, a platform designed to help to find the best non-IT candidates using skills-based screening and interviewing tools. We will source the quality candidates within a short span of time based on the city requirements. ➢ Phase III: In Person Screening and Evaluations • Non-Directive Interview Process: At times, we also follow a non-directive interview process- generally, a less formal process to assess the candidate's skills and personality attributes. • Behavioral Interviews: We conduct behavioral and situational based interviews as well, to evaluate candidates on their past behavior and experience and the candidate’s judgment ability and knowledge that may be required for the job. In some cases, we also conduct group discussions to compare the soft skills of the short- listed candidates to make the best selection. 18 RFP- Public Works Interim Staff Engineering Services - City Of Diamond Bar ➢ Phase IV: Presenting Top 3% Candidates: Present thoroughly vetted candidate/s to City Of Diamond Bar via CV, Candidate Overview and Summarized Results of Phases IV for each individual candidate, for consideration and/or interview. ➢ Phase V: Background Check/Screening Process When candidates are selected for ‘Interview and/or Hire’, By City of Diamond Bar, a comprehensive Background Check will be conducted through our Proprietary Internal Tracking and Verification System, CPX and Our Human Resources/Compliance Department. If there are specific requirements for City of Diamond Bar, those will be implemented and followed as guidelines throughout the process. More specifics for this phase will be determined based on City of Diamond Bar Criteria for Compliance. 4. FEE PROPOSAL Provide an annual “not-to-exceed” for the project term to provide the required scope of services and state the assumptions on which the estimates are based. Also, provide the hourly rates of all personnel assigned to the contract. These rates may be used to negotiate additional work the City may request. LanceSoft Pricing: S.No Name of the Position Hourly Bill Rate No. of Hours Not to Exceed Hourly Bill Rate 1 Engineering Technician $43.20 693.32 (or 4 Months) $ 29,951.42 2 Civil Engineer $81 693.32 (or 4 Months) $ 56,159.00 5. AGREEMENT Attachment A is a copy of the City’s Consultant Services Agreement. A statement must be made in the proposal that all terms and conditions are acceptable. No exceptions to this agreement are allowed. LanceSoft states acceptance of all solicitation terms, conditions, and provisions mentioned in this RFP. 6. INSURANCE LanceSoft states acceptance to Insurance requirements mentioned in this RFP and will be submitted on execution of contract [as mentioned in RFP]. 19 RFP- Public Works Interim Staff Engineering Services - City Of Diamond Bar