HomeMy WebLinkAboutFInal Response File
Request for Proposals
Street Maintenance and Vegetation Control Services
City of Diamond Bar
Public Works Department
21810 Copley Drive
Diamond Bar, CA 91765
Submitted By: MCE Corporation
6805-B Sierra Court
Dublin, California 94568
Due: Thursday, April 25, 2024
By 2:00 PM
Attn: Jorge Garcia
Street Maintenance Superintendent
Original
2. Project Understanding
The City of Diamond Bar and MCE have jointly developed the routine and cyclical schedule
that is currently in place. It works well to provide consistent effort and frequency to ensure
clean streets. MCE will continue to assist the City in the refinement of the schedule to provide
the best and most consistent outcome.
The proposed services follow the descriptions as indicated by the City of Diamond Bar in
the RFP. These services include:
• Litter pick-up
• Removal of debris such as leaves and pine needles on sidewalks
• Spraying and/or removal of weeds in the public right of way
• Removal of tree suckers
• Trimming of vegetation growing into the public right of way
• Tree trimming to maintain pedestrian or sweeper/vehicle clearances
• Removal of tree stakes or grates
• Cleaning of drainage slots
• Emergency or other services as requested by the City
Personnel Assigned to the City of Diamond Bar
MCE personnel are unique to the maintenance industry. All MCE employees are owners of
the company through the MCE ESOP (Employee Stock Ownership Plan). This, coupled with
our extensive experience in providing municipal maintenance of all types, gives MCE the
opportunity to hire and retain experienced professionals from both the private and public
sector. Because our employees have a real and vested interest in the company, they are
more customer focused and result oriented.
MCE presently has two long-term employees assigned to the contract; Juan Lopez, crew
lead, is a 10-year employee who has been providing service to Diamond Bar in this contract
since 2021. Our second person, Maximo Palafox is a seven-year employee who has been
working with Juan as a laborer since July 2021. We plan to keep Juan and Maximo assigned
to the contract assuming we are selected to continue providing service.
All prospective MCE employees must pass a physical, drug screen and background check
before employment with MCE. All MCE employees receive extensive training including
annual traffic control certification, OSHA 10 hour and task specific training.
Below are the typical requirements of the positions in the City of Diamond Bar should the
need arise to replace one of the current positions.
TBD Supervisor (1)
Experience: 1-3 Years in public sector, large commercial or landscape maintenance
with at least one year as Supervisor.
TBD Crew Members (1)
Experience: 0-1 Year in public sector, large commercial or landscape maintenance
In addition, permanent crews will be supplemented with additional labor
sources as required throughout the year to complete our commitment to
the City of Diamond Bar
Vehicles and Equipment
To accomplish the scope of work, MCE will have the following in place.
• 1 Pick-Up Truck with spraying capability
• 1 Flatbed with pop up arrow board
• Multiple trimmers, weed eaters, hedge trimmers, blowers and hand tools
• Other equipment as required through additional sources known to MCE Corporation
in the L.A. County area
MCE replaces blowers and weed eaters in Diamond Bar on an annual basis so that
breakdowns occur less frequently.
MCE acknowledges the agreement terms per Attachment 1 and the insurance terms.
3. Statement of Qualifications:
A. CSLB License # 439295, issued 5/6/1983, expiration 5/31/2025. Classifications: A, B,
C-8, C-12 and C-27.
B. The key personnel assigned to this project will be as follows:
Jeff Core, President, and CEO
Vince Cudia, Director of Maintenance Operations
Emmanuel Pavloudakis, Pest Control Advisor- Area Manager – Southern
California
Juan Lopez- Supervisor
Summary of the qualifications and experience of each team member assigned and
include length of service with firm and resume
Jeff Core President and CEO – MCE Corporation - 15 Year Employee
Role in Project: Corporate Oversight and Assistance
Education: Bachelor of Science: Business Administration – Accountancy
California State University – Sacramento 1997
President and CEO- MCE: Mr. Core has served in this capacity since 2012. His role includes
managing the strategic objectives for the corporation, overseeing all new contractual
obligations, hands-on leadership of all accounting and finance functions and a wide variety
of other day-to-day tasks and duties. He works closely with the executive team to assist
them in fulfilling the objectives of the corporation. He remains very active in the field and
travels to our Southern California offices frequently where he performs oversight of contract
performance and both client and employee outreach.
MCE understands that the insurance coverage is a prerequisite for entering into an agreementwith the City and certifies that it currently has and will maintain the required coverage.
Controller - MCE: Mr. Core was hired in 2009 to fill the Controller position. Tasks included
management of the accounting and finance functions, oversight of our insurance, bond and
financial relationships, collaboration with project managers for job accounting and vario us
other day to day tasks and duties.
Vice President Finance - Private Island Homes: Headed the finance department for the
startup home builder from 2005 - 2008.
CFO – The Wiseman Company: Managed the accounting and finance department and all
investor relationships for the boutique, full-service commercial real estate developer from
2000 – 2005.
Senior Assurance – KPMG: Performed and supervised financial statement audits in a wide
variety of industries from 1997 – 2000.
Senior Airman – United States Air Force: Served from 1988 – 1995 as a Russian Cryptologic
Linguist and Facilities Manager. Stationed at the Presidio of Monterey, Misawa AB, Japan
and Goodfellow AFB.
Vince Cudia, Director of Maintenance Operations - Maintenance Division - 21 Year
Employee
Project Role: Mr. Cudia will be Director of Maintenance Operations for the City of
Diamond Bar
Certifications: Work Zone and Traffic Control Safety – IMSA
Level 1 Signs and Markings – IMSA
Traffic Control – Safety Center
Garde 1Water Treatment Operator Certificate
Flagging and Traffic Management Certificate – MUTCD
Basic Water First Responder
Sandbagging &Flood Fighting
Modicon PLC Level 1 Programming
Storm Pump Station
OSHA 10/30 Hour Training
Basic First Aid
Specific Experience:
Director-Maintenance Division- MCE: Mr. Cudia has been providing overall
supervision of all maintenance management contracts in the maintenance
division since 2024. Duties include meeting with clients to review work
programs, budgets, and schedules of work. In this capacity he has developed
bid specifications, bid various subcontract services, hired dedicated in -house
staff, developed annual work programs and budgets, worked with City staff to
develop system protocols for service requests, emergency call out
procedures, and emergency response manuals, in addition to, performing
various other start up activities.
Area Manager - MCE: Vince has provided oversight of MCE contracts in the
Sacramento Region since 2015. He oversees all supervisors and meets with
clients on a routine basis or as needed. His primary goal is quality
assessment and assurance. His duties include support of supervisor
personnel, training, review of operational and best management practices,
short and long-term planning with city staff and other duties as required.
Manny Pavloudakis, Area/Project Manager- 10 Year Employee
Project Role: Mr. Pavloudakis will be the Project Manager for the City of Diamond Bar
Education: B.S.- Agronomy- Cornell University
Turfgrass Management Short Course-Cornell
Turfgrass Management Short Course-Rutgers
Certifications: Work Zone and Traffic Control Safety- The Safety Center
OSHA 10/30 Certified
California QAL (Qualified Applicators License) #131039
Member: PAPA (Pesticide Applicators Professional Association),
CLCA (California Landscape Contractors Association)
Specific Experience:
Area Manager- MCE: Mr. Pavloudakis has been MCE’s Southern
California Area Manager for the last 8 years. Mr. Pavloudakis is
responsible for a staff of over 40 maintenance personnel serving seven
cities. He oversees seven site supervisors and meets with clients on a
routine basis or as needed. His primary goal is quality assessment and
assurance. Mr. Pavloudakis communicates daily with the Director of
Maintenance to ensure all applicable resources are b eing used to
accomplish the goals of our clients.
Supervisor-City of Pomona - MCE: Mr. Pavloudakis previously served
as the on-site daily supervision of MCE’s City of Pomona project which
includes parks and landscape maintenance for the entire city system.
His responsibilities included direct supervision of a staff of 20 and all
tasks associated with the project of 130 acres. These tasks include
overseeing turf mowing, turf renovation, all irrigation, ballfield
maintenance, restroom maintenance, chemical and pesticide
applications, trash and litter removal, open space maintenance, shrub
and groundcover pruning, all other associated tasks and meeting with
City personnel, developing schedules and meeting with council
members on project sites.
2012 – 2014 – Champions Club Greenway Golf Course, Corona CA:
Superintendent for crew of 14 groundskeepers. Responsible for
planning and schedule of crew activities, turfgrass management of 30
plus acres of Santa Ana Bermuda, managed renovation of drainage
projects and new pump system and oversight of over seeding,
fertilization, chemical and irrigation programs, and repairs.
2007 – 2012 – La Quinta Resort/PGA, La Quinta CA:
Assistant Superintendent for crew of 22 groundskeepers. Responsible
for planning and schedule of crew activities oversight of over seeding,
fertilization, chemical and irrigation programs and repairs. Managed
installation upgrade to Rainbird wireless centralized irrigation system,
new pump station, VFD drives (wells) and fertigation system.
Juan Lopez – Diamond Bar On Site Supervisor
Supervisor- Diamond Bar – MCE: Since 2021, Mr. Lopez has been the Supervisor on the
City of Diamond Bar Street Maintenance and Vegetation Control contract. Mr. Castro has
direct contact with Jorge Garcia on any daily matters and communicates with the MCE Area
Manager daily.
Crew Lead Pomona – MCE: From 2014 to 2021, Mr. Lopez performed all tasks related to the
city of Pomona ROW and Median Landscape Maintenance contract for 7 years. Mr. Lopez
has been a dedicated employee to MCE and service provider to the City of Pomona. His
attendance and work ethic are exemplary.
c. Pest Control Advisor – Patric J Gross, PCA # 162694,
d. Pest Control Applicator – Juan Lopez, has been under Manny Pavloudakis (QAL
License # 131039) supervision since 2014, Juan has attended an annual Pesticide Worker
Safety Training Seminar every year since 2014. Every application made is communicated
and coordinated with Manny prior to any application, then documented accordingly for
monthly submittal.
e. MCE has been providing public works maintenance, which includes a wide variety of
street and vegetation control maintenance responsibilities, to cities in California for 40
years. MCE has been providing these very services to the City of Diamond Bar since
2000. Other cities we currently provide some level of street maintenance and/or
vegetation control include Dublin, Pomona, Jurupa Valley, Claremont, Elk Grove, Orinda,
Atherton, Citrus Heights, and Rancho Cordova.
In addition to our street maintenance and vegetation control maintenance experience, we
believe our experience partnering with the City of Diamond Bar since 2000 demonstrates
our ability to effectively manage the work and positively represent the City of Diamond
Bar. We have experienced staff already assigned to the city and a solid working
relationship with City Staff.
f. We have included our 2023 X-Mod summary of work-related injuries and illnesses on the
following page(s).
BARRETT BUSINESS SERVICES, INC.
LCF MCE CORPORATION
MCE CORPORATION
8100 NE PARKWAY DRIVE STE. 200
VANCOUVER WA 98662
0042 LANDSCAPE GARDENING
5201 CONCRETE/CEMENT WORK-SIDEWALKS-LOW WAGE
5205 CONCRETE/CEMENT WORK-SIDEWALKS-HIGH WAGE
5506 STREET/ROAD CONSTRUCTION-PAVING
8227 CONSTRUCTION/ERECTION PERMANENT YARDS
#5507 STREET/ROAD CONSTRUCTION-GRADING
8742 SALESPERSONS-OUTSIDE
8810 CLERICAL OFFICE EMPLOYEES
Bureau Number 9-51-20-78-R Page 1 of 2
Effective Date 12/01/2023
Issue Date 11/10/2023
Experience Modification 108%
Insurer ACE AMERICAN INS CO
Insurer Group ACE LIMITED
Policy Number C5128107A
Issuing Office PHILADELPHIA #1
Experience Period 03/01/2019 to 03/01/2022
Summary of Payroll and Expected Losses Summary of Claims and Actual Losses Primary Threshold: 36,000
Class
Code Payroll
Expected
Loss Rate
per $100 payroll
Expected
Losses
D-
Ratio
Expected
Primary
Losses
Expected
Excess
Losses
Claim Number Injury
Type
Open /
Closed
Actual
Losses
Actual
Primary
Losses
Insurer: 103 Policy Period : 12/01/2021 to 12/01/2022
0042 4,275,247 2.47 105,599 0.572 60,403 45,196
5187 18,638 1.08 201 0.456 92 109
5201 383,471 3.49 13,383 0.509 6,812 6,571
5205 1,431,185 1.62 23,185 0.447 10,364 12,821
5432 14,146 1.87 265 0.421 112 153
5474 258 3.40 9 0.488 4 5
5482 65,511 1.70 1,114 0.415 462 652
5506 1,457,401 1.55 22,590 0.442 9,985 12,605
8227 163,641 1.40 2,291 0.504 1,155 1,136
8742 1,150,211 0.10 1,150 0.537 618 532
8810 952,828 0.08 762 0.596 454 308
9015 168,757 1.64 2,768 0.542 1,500 1,268
8I0036587 06 Closed 1,637 1,387
8I0036841 05 Open 29,810 29,560
8I0036843 05 Open 175,000 35,750
8I0037469 06 Closed 145 0
8I0037639 05 Open 90,006 35,750
8I0037764 06 Closed 1,995 1,745
8I0037872 06 Closed 793 543
8I0038696 06 Closed 460 210
8I0039226 05 Open 30,775 30,525
8I0039698 06 Open 2,721 2,471
Totals 10,081,294 173,317 91,961 81,356 Totals 10 333,342 137,941
Insurer: 103 Policy Period : 12/01/2020 to 12/01/2021
0042 3,821,018 2.47 94,379 0.572 53,985 40,394
5187 13,580 1.08 147 0.456 67 80
5201 495,474 3.49 17,292 0.509 8,802 8,490
5205 1,462,036 1.62 23,685 0.447 10,587 13,098
5403 37 4.62 2 0.464 1 1
5432 9,773 1.87 183 0.421 77 106
5482 60,873 1.70 1,035 0.415 430 605
5506 1,192,712 1.55 18,487 0.442 8,171 10,316
8227 179,425 1.40 2,512 0.504 1,266 1,246
8742 1,013,469 0.10 1,013 0.537 544 469
8810 1,015,853 0.08 813 0.596 485 328
9008 1,260 3.30 42 0.615 26 16
9015 160,581 1.64 2,634 0.542 1,428 1,206
8I0031795 06 Closed 5,277 5,027
8I0031805 06 Closed 3,548 3,298
8I0032545 05 Open 52,495 35,750
8I0032676 04 Open 156,321 35,750
8I0032707 06 Closed 434 184
8I0034327 06 Closed 445 195
8I0035012 06 Open 27,523 27,273
8I0035598 06 Closed 1,405 1,155
Totals 9,426,091 162,224 85,869 76,355 Totals 8 247,448 108,632
Insurer: 103 Policy Period : 12/01/2019 to 12/01/2020
0042 3,745,710 2.47 92,519 0.572 52,921 39,598
5183 42,495 2.47 1,050 0.515 541 509
5187 23,308 1.08 252 0.456 115 137
5201 364,719 3.49 12,729 0.509 6,479 6,250
5205 1,229,098 1.62 19,911 0.447 8,900 11,011
5403 757 4.62 35 0.464 16 19
5432 17,962 1.87 336 0.421 141 195
5474 76 3.40 3 0.488 1 2
5482 139,412 1.70 2,370 0.415 984 1,386
5506 1,200,279 1.55 18,604 0.442 8,223 10,381
8227 143,532 1.40 2,009 0.504 1,013 996
8I0027958 04 Closed 11,415 11,165
8I0028603 06 Closed 1,191 941
8I0029911 06 Closed 849 599
8I0030537 06 Closed 2,584 2,334
8I0030709 05 Open 72,160 35,750
(S) Subrogation; (J) Joint Claim; (P) Partially Fraudulent, if any
CN#RS287770 Workers’ Compensation Insurance Rating Bureau of California®11/09/2023
* Not Physically Inspected;# If Any; F = Federal
Workers' Compensation Experience Rating Form
BARRETT BUSINESS SERVICES, INC.Bureau Number 9-51-20-78-R Page 2 of 2
Effective Date 12/01/2023
Issue Date 11/10/2023
Experience Modification 108%
Insurer ACE AMERICAN INS CO
Insurer Group ACE LIMITED
Policy Number C5128107A
Issuing Office PHILADELPHIA #1
Experience Period 03/01/2019 to 03/01/2022
Summary of Payroll and Expected Losses Summary of Claims and Actual Losses Primary Threshold: 36,000
Class
Code Payroll
Expected
Loss Rate
per $100 payroll
Expected
Losses
D-
Ratio
Expected
Primary
Losses
Expected
Excess
Losses
Claim Number Injury
Type
Open /
Closed
Actual
Losses
Actual
Primary
Losses
Insurer: 103 Policy Period : 12/01/2019 to 12/01/2020
8742 1,048,731 0.10 1,049 0.537 563 486
8810 1,080,600 0.08 864 0.596 515 349
Totals 9,036,679 151,731 80,412 71,319 Totals 5 88,199 50,789
Actual Primary
Losses
Expected Excess
Losses
Expected
Losses
[A 297,362 +B 229,030 ]/C 487,272 =108%Experience Modification
Loss-Free Rating: 47%
(S) Subrogation; (J) Joint Claim; (P) Partially Fraudulent, if any
CN#RS287770 Workers’ Compensation Insurance Rating Bureau of California®11/09/2023
* Not Physically Inspected;# If Any; F = Federal
Expected
Losses
Expected
Primary
Losses
Expected
Excess
Losses
Number of
Claims
Actual
Losses
Actual
Primary
Losses
Experience Period Totals C 487,272 258,242
B 229,030 23 668,989
A 297,362
Workers' Compensation Experience Rating Form
g. Safety is a high priority at MCE Corporation. All our employees go through a rigorous
safety training program at the beginning of their employment and receive certification
training prior to use of tools or performance of tasks. Our crew leaders complete site-
specific pre-task hazard analysis and communicate those hazards to the crew members.
We also hold weekly safety meetings, covering seasonal topics and make sure to address
every tool or task on at least an annual basis.
Various people within the firm ensure safety standards are being upheld through
scheduled and un-scheduled field safety inspections. Company-wide, MCE’s goal is to
perform four safety inspections every week. When discrepancies are identified during an
inspection, they are noted and corrected. Depending on the severity of the
discrepancy disciplinary action may follow, as well as the crew leader attending the next
monthly safety committee meeting in order to more completely discuss the issue.
While on-site, all our crew will be equipped with proper personal protective equipment
(PPE’s).
General Safety and Training
Employee training starts on the first day of employment with the new hire orientation. All
employees are trained according to OSHA standards on all tools and work practices.
All employees are trained in the following areas:
CPR/First Aid Equipment/Tool Training Sexual Harassment
Traffic Control Blood Borne Pathogens Specific Job Tasks
MCE utilizes the following resources, among others, for general safety and training :
National Safety Council Click Safety-OSHA 10 Hour IMSA
BBSI-Workers Comp Carrier MCE’s Internal Program Other Sources
MCE keeps a detailed report on all training that each employee has received. We hold
weekly safety meetings where employees are trained on current OSHA regulations as
well as best maintenance practices for the work they are doing. Our lead personnel and
all managers have taken the OSHA 10-hour training.
Safety and Traffic Control
In addition to general safety training, each municipal maintenance crew performs a
documented pre-task hazard analysis before each task. At our weekly safety meetings
crew members are encouraged to contribute their experiences relevant to the topic as
well as discuss any recent incidents or near-misses. In addition, the Safety Director and
select managers perform spot safety and traffic control inspections. Our workers comp
carrier, BBSI, also performs spot inspections and is routinely involved in weekly sa fety
meetings.
Almost all of MCE’s work is in or around streets. Because of this, we take traffic control
training very seriously. All employees are certified in Work Zone Traffic Control through
IMSA (International Signal Maintenance Association) or other sources within the first 6
months of employment. All vehicles are equipped with specific set up diagrams for most
traffic control situations.
h. MCE’s customer service program is simple and straight forward; we strive to do the right
thing by our customers and their users every day. We strive for all our employees to be
fair, conscientious, courteous, and respectful. Above all else, we hold ourselves to the
standard of “doing the right thing when no one is watching”.
We are very responsive to our client’s needs and rarely seek change orders or extras, but
rather look for ways to accommodate requests within the scope of the original terms.
We are involved in every contract at multiple levels within the organization with frequent
site visits and client meetings to ensure expectations are being fulfilled.
i. We have no previous project disqualifications or litigation.
j. MCE Corporation is well positioned financially for continuing operations for many years
to come. We have had sustained organic growth over the past decade and recorded our
best back-to-back financial performances in 2022 and 2023 . We have utilized corporate
profits to fully fund our ownership in the MCE ESOP, increasing the employee owners
stake from 33% in 2010 to 100% in 2021. Funding the transition to the ESOP has been
all consuming for our capital and management is excited about the potential uses for t he
freed-up capital now that the transition is complete.
We have a solid corporate structure and have implemented recent changes to better
support our growth in regions far removed from our corporate location in Concord, CA.
Specifically, we have hired regional managers in both the Inland Empire and Sacramento
Valley to have a daily managerial presence in those areas. Management meets routinely
and discusses G&A support services to best anticipate when more, or less, is needed. In
addition to the Area Manager in the Inland Empire, we have recently added an
administrative support position to better manage employee and client needs.
k. References
Contract Agency: City of Jurupa Valley
Contract Title: Street and Right of Way Maintenance
Project Manager: David French
Public Works Operations Manager
City of Jurupa Valley
8930 Limonite Avenue
Jurupa Valley, California 92509
951-332-6464 x231
E Mail ~ dfrench@jurupavalley.org
Contract Period: July 1, 2016, through to June 30, 2026, with options
to extend
Contract Scope: Street maintenance and right of way maintenance
including sign repair and replacement, asphalt and
concrete repair, drainage and inlet maintenance, litter
control, illegal dumping, right of way vegetation
management, storm patrol and clean-up and other
tasks typically associated with Public Works
maintenance.
Contract Amount: FY 23-24 is estimated at $ 750,000.
Contract Agency: City of Pomona
Contract Title: Non-Occupied Medians, Street/ROW and Other
Landscaping and Amenity Maintenance
Project Manager: Michael Etheridge
Parks and Facilities Manager
City of Pomona
636 W. Monterey Avenue
Pomona, CA 91769
(909) 762-2612
Email ~ Michael.Etheridge@pomonaca.gov
Contract Period: April 2014 to Present. Contract is for 3 years with
options.
Contract Scope: Full-service landscape maintenance services
including all routine tasks such as mowing, irrigation,
trash removal, etc. Also includes renovations and
most other activities typically associated with
landscape maintenance.
Contract Amount FY 23-24 is estimated at $367,000.
Contract Agency: City of Dublin
Contract Title: Public Works Municipal Services
Project Manager: Andy Russell
Public Works Director
City of Dublin
100 Civic Plaza, Dublin, CA 94568
(925) 833-6630
Email ~ Andrew.russell@dublin.ca.gov
Contract Period: 1984 to Present. These have been a series of 3 -year
contracts since 1984. In 2012, MCE was awarded a
5-year contract. Currently on a multi-year extension.
Contract Scope: Full service Public Works maintenance including
parks, streets, landscape, buildings, drainage
maintenance and special events including traffic
control and site custodial for the annual St. Patrick’s
Day parade and festival.
Contract Amount: FY 23-24 is estimated at $10,200,000.
4. Quality Control Plan:
MCE’s consistent goal is to provide quality services which, at a minimum, meet the
expectations of our City partners. In order to achieve that goal, we adhere to the following
plan.
First and foremost is the hiring of qualified personnel and proper training of all crew
members to fully understand the required specifications and intended outcomes. This is
done through training of task specific responsibilities, visual and written performance
standards, follow up inspections of work by supervisory personnel and daily
communications of crews of issues at each location all in a comprehensive Quality
Assurance (QA) program.
Our QA Program is based upon a cooperative effort by all parties to ensure delivery of
outstanding services. The team approach includes City Staff, MCE Project Team, and
employees.
Part of the Supervisor’s and Area Manager’s duties will entail reviewing work performance
and finding and resolving deficiencies before they are identified by City Staff.
In addition, the Director of Maintenance and/or President will periodically perform an on-
site review of the quality of work being performed. Th is process will provide another set
of eyes to validate the effectiveness of our crews and programs in place.
Since 2000, MCE has had very few complaints from the public. If a complaint were to
occur, it will be handled swiftly by the Area Manager. He will contact the Supervisor to get
pertinent details upon notification by Supervisor or City. Depending upon the n ature and
severity of the complaint, appropriate disciplinary action will be taken to ensure there is
not a repeat of the complaint. Once an initial investigation is complete, the Area Manager
will call Jorge Garcia and review the complaint and steps taken to resolve it.
Damage to private property, while rare, can occur. Typically, this involves a private
vehicle. MCE’s Area Manager will investigate the damage claim and coordinate the
investigation with MCE’s Safety Manager. A full report on cause, mitigation and
prevention occurs on all accidents or damage. This report is reviewed by both the Sr. Vice
President and President of MCE. Appropriate restitution or payment is made to the
claimant if warranted. The city will be advised of the outcome, if necessary.
Aside from the QA program discussed earlier, the shortest and most direct means to
correct problems is the prevention of problems. While this is impossible to prevent 100%
of the time, it begins with hiring the right employees and training at the onset of
employment with MCE. The prevention continues daily with the on- site review of work
quality by the supervisor. Continued or broader based problems will be reviewed by the
Area Manager and periodic crew training may occur.