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HomeMy WebLinkAboutPublic Complaint April 20251 Tara Reyes From:Samra, Harnak@CalRecycle <Harnak.Samra@CalRecycle.ca.gov> Sent:Wednesday, April 9, 2025 8:33 AM To:Tara Reyes; Anthony Santos; Cathy Nguyen Subject:RE: Public Complaint: City of Diamond Bar Follow Up Flag:Follow up Flag Status:Completed CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. Good morning, CalRecycle received a wriƩen complaint regarding lack of blue or green waste bin collecƟon service at a few locaƟons within the city. We are required to forward complaints on to the jurisdicƟon where the alleged violaƟon took place. According to the regulaƟons (see below), the city will need to invesƟgate the complaint within 90 days of receiving it and then let me know the outcome. We will follow up with you in two weeks to see if it's been resolved. Please let us know if you have any quesƟons. Thanks so much! Here is the informaƟon from the complaint: * Date Complaint SubmiƩed: 03/27/2025 * JurisdicƟon name, NLE name, LEA name: City of Diamond Bar * IdenƟty of Violator: * 1. City of Diamond Bar * Violator Phone: n/a * Address/LocaƟon of ViolaƟon: 1. The Diamond Bar Tennis Club MulƟ-family development at 22900 Hilton Head Dr., Diamond Bar, CA 91765 (no recycling or yard waste/compost for residents). 2. The Diamond Bar Golf Course at 22751 Golden Springs Dr., Diamond Bar, CA 91765 (no recycling available for guests and staff). 3. The Starbucks at 22438 Golden Springs Dr., Diamond Bar, CA 91765 (no recycling available for guests and staff). * DescripƟon of Alleged ViolaƟon: "lack of blue or green waste bin collecƟon service" * Date When ViolaƟon Was First NoƟced: n/a * Complainant Name: Amber McGarvey * Complainant Email: amber.rose.mcgarvey@gmail.com * Complainant Phone: +1 (732) 673-9631 * Complainant Address: n/a * May JurisdicƟon contact Complainant: * Any Witnesses: no * IdenƟty of Witness: * Witness Phone: * Witness Email: 2 * Witness Address: -------------------- SecƟon 18996.8 Department InvesƟgaƟon of Complaints of Alleged ViolaƟons (d) If the Department receives a complaint about a violaƟon within the enforcement authority of a jurisdicƟon, it shall refer the complaint to the jurisdicƟon for invesƟgaƟon under SecƟon 18995.3. SecƟon 18995.3. JurisdicƟon InvesƟgaƟon of Complaints of Alleged ViolaƟons. (a) A jurisdicƟon shall provide a procedure for the receipt and invesƟgaƟon of wriƩen complaints of alleged violaƟons of this chapter. The jurisdicƟon shall allow for the submission of anonymous complaints. (b) The procedure shall provide that complaints be in wriƟng and include the following informaƟon: (1) If the complaint is not anonymous, the name and contact informaƟon of the complainant. (2) The idenƟty of the alleged violator, if known. (3) A descripƟon of the alleged violaƟon including locaƟon(s) and all other relevant facts known to the complainant. (4) Any relevant photographic or documentary evidence to support the allegaƟons in the complaint. (5) The idenƟty of any witnesses, if known. (c) A jurisdicƟon shall commence an invesƟgaƟon within 90 days of receiving a complaint that meets the requirements of Subdivision (b) if the jurisdicƟon determines that the allegaƟons, if true, would consƟtute a violaƟon of this chapter. The jurisdicƟon may decline to invesƟgate a complaint if, in its judgment, invesƟgaƟon is unwarranted because the allegaƟons are contrary to facts known to the jurisdicƟon. (d)The jurisdicƟon shall provide a procedure to noƟfy a complainant of the results of their complaint if the idenƟty and contact informaƟon of the complainant are known. (e) The jurisdicƟon shall maintain records of all complaints and responses pursuant to this secƟon in the ImplementaƟon Record set forth in SecƟon 18995.2. The records shall include the complaint as received and the jurisdicƟon's determinaƟon of compliance or noƟce of violaƟons issued. Harnak Samra | Environmental ScienƟst Department of Resources Recycling and Recovery (CalRecycle) Local Assistance & Market Development 1001 I Street, Sacramento, CA 95814 (916) 341-6453 Harnak.Samra@calrecycle.ca.gov <mailto:Harnak.Samra@calrecycle.ca.gov Harnak Samra | Environmental Scientist Department of Resources Recycling and Recovery (CalRecycle) Local Assistance & Market Development 1001 I Street, Sacramento, CA 95814 (916) 341-6453 Harnak.Samra@calrecycle.ca.gov 3 The contents of this communication and any analysis, guidance, or other information herein are based on current, existing, known facts and legal authority as described to and understood by the author and/or CalRecycle at the time of this communication. Please be advised that any relevant facts or legal authority or authorities that are undisclosed or unknown at the time of this communication may affect or alter any analysis, guidance, or other information herein. Please be further advised that any analysis, guidance, or other information herein may be subject to change and/or correction based on changed facts or legal authority, actual or understood, subsequent to the time of this communication. No analysis, guidance, or other information herein should be construed as a waiver of any rights or remedies available to CalRecycle. Recipients of this communication are encouraged to seek the assistance of legal counsel to comply with applicable state law based on current facts and circumstances.