HomeMy WebLinkAboutExhibit D - Guard & Manager Duties (1)Diamond Bar Contracted Security Guard Duties
1.Security guards must be 21 years of age or older and is responsible to provide
transportation to and from any and all locations assigned.
2.Security guards must be properly trained on site by Security Guard Company’s lead staff
before being assigned to a scheduled shift.
3.Guards are to arrive on time and in approved uniform. Upon arrival the assigned
guard(s) will sign in with the on-site DB supervisor and receive specific instructions for
the event and pick up a radio.
4.The assigned guard(s) shall routinely patrol all grounds (parking lots, patios, restrooms,
and building, grass and trailheads, and lobby areas) every 20 to 30 minutes for graffiti,
trash, and suspicious behaviors. For example, unsupervised minors and individuals
drinking in the parking lot(s).
5.The assigned guard(s) must make sure the customer/renter is in compliance with the
current Facility Use and Rental Policy.
a.No open bottles on the tables.
b.No minors are being served.
c.Alcohol is limited to 5 hours of service time.
d.Monitor opening & closing of bar areas, making sure alcohol is locked in kitchen
refrigerator or taken off the premises.
e.Security Guard must be 21 years of age or older.
6.The assigned guard must report suspicious behaviors to on-site DB supervisor
immediately. Guards may directly contact the local sheriff’s department if there is an
immediate threat of danger/violence. Guards are not expected to become physically
involved in any altercation while on duty.
7.Security guard will work with site personnel, customer/renter, guests and venue
attendees in a courteous and professional manner.
8.Security guards will be unarmed at all times. (Including, but not limited to, guns, tasers,
and pepper spray.)
9.Security guards will maintain two-way radio communication with the on-site DB
supervisor or site personnel at all times.
10.Security guards will refrain from any activities which are, or might be distracting from the
proper performance of their assigned duties. For example: reading, smoking, socializing,
and eating.
11.Use of a cell phone for anything other than job related purposes is prohibited.
12.Security guards may not abandon their assigned shifts.
13.Security guard must check out with the on-site DB supervisor before and after all breaks
and prior to departure.
Diamond Bar Contracted Security Firm Management Duties
1.Security firm must properly train Security Guards on site, before guard is assigned to a
scheduled shift.
2.Ensure guard has and wears approved uniform; black pants, black company issued
button down shirt, properly displayed identification card is to be properly displayed for
clear identification.
3.Security firm supervisors are asked to check in at the front desk with Facility staff when
they do site visits.
4.Call Outs and No Shows – efforts shall be made to replace the guard with a trained
alternate or with a working supervisor.
5.Security guards will work with site personnel in a courteous and professional manner and
properly perform Guard Duties. Guards in violation will;
a.be given a verbal warning and security firm management informed.
b.be relieved from duties and only paid for service hours complete. Security firm
management will be informed.
c.In the event a guard is continuously in violation and/or in the event of extreme
violations, guard will be relieved from duties without pay. Security firm management
will be informed immediately and asked to no longer schedule the guard at
Diamond Bar sites.
6.Assignment Tracking;
a.Monthly Sign in/Sign out Reports are to be submitted along with monthly invoicing.
b.Any incident reports with regards to Diamond Bar posts are to be shared with
Diamond Bar management.
7.Quarterly Management Meeting: September, December, March, and June. Scheduled at
agreed upon date, time and location (in-person, by phone or via Zoom).
To keep an open line of communication for needs of improvement, whether performance,
reporting, scheduling, etc. for both parties; what is going well; or discuss policy updates
and ideas.