HomeMy WebLinkAboutGo Live Technology RFP Response
Prepared by:
Richard Chenette, President
Go Live Technology, Inc.
21703 Ocean Vista Drive #302
Laguna Beach, CA. 92651
email: richard@golivetechnology.com
phone: (949) 275-2938
Professional Services to Assist with the Implementation of
the Tyler EnerGov Enterprise Land Management System
CITY OF
DIAMOND BAR
C A L I F O R N I A
April 6, 2023
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Contents
A. BINDING TRANSMITTIAL LETTER ......................................................................................... 3-4
B. TECHNICAL PROPOSAL ......................................................................................................... 5-6
Introduction
Qualifications
C. SCOPE OF SERVICES ................................................................................................................ 7
D. CONFLICT OF INTEREST / LITIGATION .................................................................................... 8
E. COST PROPOSAL ....................................................................................................................... 9
F. AGREEMENT TERMS AND CONDITIONS ................................................................................. 9
G. REFERENCES ...................................................................................................................... 10-11
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A. COVER LETTER
April 7, 2023
Mr. Alfredo Estevez
City of Diamond Bar
21810 Copley Drive
Diamond Bar, Ca. 921765
Subject: Project Management for Tyler EnerGov Software Implementation Proposal
Dear Mr. Estevez,
Go Live Technology, Inc. is pleased to submit this proposal for Project Management services needed
to assist the City of Diamond Bar with the implementation of the Tyler EnerGov Enterprise Land
Management System. We appreciate the opportunity to share our approach and qualifications to help
you with this important project.
As a premier provider of enterprise system implementation services, Go Li ve Technology has been
helping public agencies with similar projects since 2006. We specialize in the selection,
implementation, and optimization of enterprise systems, and we have successfully advised numerous
clients on system implementations and upgrades.
We are uniquely qualified for this engagement as we have managed the City's initial City View
implementation and have experience in implementing the new ly selected Tyler EnerGov Land
Management software. We understand the complexities and nuances of land management systems,
and we have the expertise to help the City of Diamond Bar realize the full potential of the Tyler
EnerGov system. Our approach to project management is based on proven methodologies and best
practices, and we work collaboratively with our clients to ensure project success. Richard Chenette is
a highly skilled and experienced project management professional who will be dedicated to this project
and will bring his expertise to bear on the challenges that arise during the implementation.
We would be honored to partner with the City of Diamond Bar on this critical project and are
committed to delivering a high-quality, timely, and cost-effective solution. We guarantee the validity of
the enclosed cost proposal for the period of 120 days beyond the bid opening date of March 27, 2023.
This letter also constitutes that Go Live Technology, Inc. will meet all the City rules and regulations,
and State and Federal nondiscrimination laws. We believe that our extensive experience, expertise,
and commitment to excellence make us the ideal partner for the City of Diamond Bar.
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Thank you for considering our proposal. We look forward to the opportunity to discuss how our firm
can help the City of Diamond Bar achieve its goals. Should you have any questions regarding this
proposal, please do not hesitate to contact us.
Sincerely,
Richard Chenette, President
Go Live Technology, Inc.
21703 Ocean Vista Drive #302
Laguna Beach, CA. 92651
(949) 275-2938
richard@golivetechnology.com
(Authorized to bind Contractor)
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B. TECHNICAL PROPOSAL
Introduction
Legal Name of Corporation: Go Live Technology, Inc.
Contact Person for Agreement: Richard Chenette, President
Mailing Address: 21703 Ocean Vista Drive #302
City, State and Zip Code: Laguna Beach, CA. 92651
E-Mail Address: Richard@golivetechnology.com
Phone: (949) 275-2938
+
Contact Person for Proposals: Richard Chenette
Title: President
Project Manager Richard Chenette has extensive experience in managing and implementing
Enterprise Land Management systems and in fact lead the City View project management
implementation effort at Diamond Bar in 2006. Since that time, he has successfully managed
numerous other land management systems such as Accela, Central Square, Tyler and more. Having
worked with both the existing software (City View) as well as the proposed new software solution
(EnerGov), Richard fully understands the effort required to deliver the scope of service and to achieve
the objectives outlined in this request for proposal.
Qualifications
We are confident that our approach and qualifications will help the City of Diamond Bar to achieve its
goals and objectives. We will develop with input from Tyler and city staff a detailed project plan that
outlines the six phases of the project, including project initiation, project assignments, program
monitoring and controlling, training, installation and integration of software, and project close and
transition. Each phase is critical to the success of the project, and we have designed a plan to ensure
that each task is completed efficiently and effectively. Once all project tasks have all been identified,
resources will be assigned to the project and each task will clearly identify a start and finish date.
These tasks will be monitored and track throughout the project.
Our team is committed to providing exceptional service to our clients, and we will work collaboratively
with the City of Diamond Bar and Tyler Technologies to ensure that the project is completed on time
and within budget. We are confident that our expertise and experience will enable us to provide the
city with the necessary guidance to ensure a successful implementation.
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Project Manager - Resume
Richard Chenette
Accomplished business executive with over 25 years of proven experience in planning, managing
and delivering strategies that support business and financial objectives. Have led key initiatives to
streamline business processes resulting in increased produc tivity and improved user satisfaction.
Respected leader, able to build highly motivated teams focused on achieving project goals.
Expertise
• Project Management • Software Implementation • Process Improvement
• RFP/ Vendor Selection • Contract Negotiations • Resource Management
• Change Management • Systems and Process Analysis • Vendor Management
Highlights of Experience
Go Live Technology, Incorporated, President 2006 – Present
Provide Project Management and Consulting Services to public sector clients since 2006. Perform
strategic planning, contract and scope reviews, project management, and process improvements.
Have experience managing all aspects of the software implementation from vendor selection thru
post go-live. Responsible for delivering IT projects on time and under budget. Intensive experience
with a variety of IT projects including infrastructure, GIS, integration, data conversion and
implementing enterprise-wide applications. Works closely with project sponsor, staff, partners and
vendors to achieve project goals. Has a vast understanding of local city government applications and
processes has managed financial, human resource, payroll, recreation, enterprise cashiering, utility
billing, asset management, and land manageme nt system implementation and upgrades. Worked
with most major vendors including Central Square, Tyler, Accela, Advanced, iNova, Vermont
Systems, Bluebeam and many more.
Sphere Health Systems, Project Manager promoted to General Manager 1998 – 2006
Managed company wide software implementations. Promoted to Senior management in 2002
providing leadership to the following divisions and their managers: Client Services, Product
Development, Support Services and Sales. Lead the implementation of enterprise wide financial and
clinical applications. Develop procedures to improved business progresses resulting in increased
productivity. Provided Chairmen and Board with regular projections, budgets, and reporting matrix.
Planned and executed annual Users Group conference, to maximize sales opportunities from existing
and future clients. Demonstrate leadership skills and strategies to continuously meet Sales and
Customer Service goals.
Richard Chenette – President
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C. SCOPE OF SERVICES
Go Live Technology fully understands the scope of work described in the request for proposal.
This Scope of Services outlines the responsibilities and deliverables for the Project Manager
overseeing this city-wide Land Management implementation project. This project will involve city
employees from every department and therefore, require coordination across all departments.
Go Live’s Project Manager will be responsible for or will assist with the following:
Project Planning: The Project Manager will be responsible for creating a comprehensive Project
Plan that includes timelines, resource requirements, budgets, risks, and issues management. The
plan will be reviewed and updated regularly to ensure that the project remains on track.
Communication Planning: The Project Manager will develop a Communication Plan to ensure that
all stakeholders are informed about the project's progress. The plan will include communication
channels, frequency, and audience.
Change Management Planning: The Project Manager will develop a Change Management Plan to
anticipate and manage any changes that may occur during the project. The plan will include a change
request process, change impact assessment, and change communication.
Test Planning: The Project Manager will be responsible for creating a comprehensive Test Plan that
includes test scenarios, test cases, and testing schedules. The plan will ensure that the project's
outcomes meet the requirements and quality standards.
Training Scheduling: The Project Manager will develop a Training Schedule to ensure that all
stakeholders receive the necessary training to operate the project. The schedule will include training
materials, schedules, and trainers.
Transition Planning: The Project Manager will create a Transition Plan to ensure that the project's
outcomes are effectively transitioned to the end -users. The plan will include post-implementation
reviews, monitoring, and support activities.
Lesson Learned Documentation: The Project Manager will be responsible for creating a Lesson
Learned Document to document the project's outcomes, challenges, and su ccesses. The document
will serve as a reference for future projects and improvement opportunities.
Project Schedule Management: The Project Manager will manage the project schedule to ensure
that the project milestones and deliverables are met. The Project Manager will also monitor the
project's progress against the plan and adjust the plan as necessary.
Vendor Accountability: The Project Manager will hold vendors accountable for delivering their
commitments and meeting the project's quality standards. Th e Project Manager will also manage
vendor relationships and resolve any conflicts that may arise.
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Project Status Meetings: The Project Manager will conduct regular Project Status meetings to
report progress, discuss issues, and resolve problems. The meetings will be attended by all
stakeholders and serve as a platform for collaboration and communication.
Conclusion:
The Scope of Services contained in this proposal outlines the responsibilities and deliverables for the
Go Live Project Manager overseeing your project. The Project Manager will work closely with the
vendor to create a comprehensive Project Plan, while developing Communication, Change
Management, Testing, Training, and Transition Plans, and will create a Lesson Learned Document,
managing project schedule, holding the vendor accountable, and conducting regular Project Status
meetings. The Project Manager will work closely with all departments and stakeholders to ensure the
project's success.
D. CONFLICT OF INTEREST
Go Live certifies that the proposer or proposer’s representative has no financial or business
relationship with the City or County that may have an impact on the outcome of this contract, nor do
we have any current clients who may have a financial interest in the outcome of this contract.
E. LITIGATION
Go Live certifies that the proposer or any team member of any officers or principals have not been
party to any lawsuit involving the performance of software change management duties.
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F. COST PROPOSAL
Price proposal includes our hourly rate, along with a not-to-exceed total price and is based in
accordance with the City’s current scope and requirements.
Employee Hourly Rate Estimated Hours
Richard Chenette $ 125.00 1600
Total Cost $ 200,000.
*Project staff availability and hours are based upon preliminary timeline estimates. It is assumed that
key City staff members are available to fully participate in required project activities and meetings.
Also, artifacts, deliverables, decisions, and milestones requiring management and staff input, effort,
feedback, and approvals are provided to Go Live by defined due dates. Impacts to timelines may
affect Go-Live resource availability. Go Live will work with the city to confirm the project work effort
and timeline prior to the execution of the scope of services.
Throughout the project, Go Live will discuss any disruptions or changes to the timeline that may
impact staffing. Alternative staffing solutions can be considered, if required. Unanticipated delays
caused by the city or vendor could result in additional costs.
G. AGREEMENT
Go Live agrees to all terms and conditions of the Agreement including insurance requirements.
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H. REFERENCES
The following are references that received similar services from Go Live.
Client Name Client Reference Contact
Information
City of Huntington Beach
City of Huntington Beach
2000 Main Street
Huntington Beach, CA. 92648
Travis Hopkins - ACM
thopkins@surfcity-hb.org
714-960-8820
Projects
• Land Management Implementation
• Land Management System Selection
• Enterprise Cashiering Implementation
• Utility Billing Implementation
• Utility Billing System Selection
• City View Upgrade Assessment.
• Process Workflows - Documentation
City of Aliso Viejo
City of Aliso Viejo
12 Journey Suite 100
Aliso Viejo, CA. 92656
Isaac Aziz – IS Manager
iaziz@avcity.org
949-425-2500
Projects
• Land Management Implementation
• Land Management System Selection
• Asset Management Implementation
• Asset Management System Selection
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Client Name Client Reference Contact
Information
City of Yucaipa
City of Yucaipa
34272 Yucaipa Boulevard
Yucaipa, CA. 92399
Jason Underwood – IS Manager
junderwood@yuciapa.org
909-797-2489
Finance System Selection
Land Management Implementation
City of Rancho Palos
Verdes
City of Rancho Palos Verdes
30940 Hawthorne Boulevard
Rancho Palos Verdes, CA. 902775
Dan Landon – IS Manager
dlandon@rpv.gov
310-544-5200
Land Management Implementation
City of Mission Viejo
City of Mission Viejo
200 Civic Center
Mission Viejo, CA. 92691
Jackie Alexander – IS Director
jalexander@cityofmissionviejo.org
949-470-3000
Finance System Selection
Finance Implementation