HomeMy WebLinkAboutPOA Proposal to City of Diamond Bar - FinalPresented by:
Kasey Kunichika | Government Account Manager
PACIFIC OFFICE AUTOMATION
Direct (562) 298-1197 Mobile (714) 722-7027
kasey.kunichika@pacificoffice.com
In Partnership with:
Proposal in response to:
RFP – Diamond Bar
City Hall Security Camera
System Replacement Project
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1. Binding Transmittal Letter
Proposer must provide a cover letter (two pages maximum) signed by a party authorized to
contractually obligate the proposer (and respective team members) to perform the commitments
included in the proposal. The letter must also identify the name, title, address, telephone number, and
e-mail address of the individual(s) responsible for such negotiations, if selected. Additionally, the
cover letter should discuss the proposer’s overall qualifications and ability to meet the scope of
services outlined in the RFP, name the individual proposed to serve as Construction Manager, and
include a statement guaranteeing the validity of the Cost Proposal for a period of 120 days beyond
the bid opening. The letter shall also constitute certification, under penalty of perjury, that the
Consultant will meet all City rules and regulations, and State and Federal nondiscrimination laws. An
unsigned cover letter, or a letter signed by a representative unauthorized to bind the consultant may
be rejected.
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Table of Contents
1. Binding Transmittal Letter..............................................................................................................................1
Table of Contents..............................................................................................................................................3
2. Technical Proposal........................................................................................................................................4
VENDOR PROFILE..........................................................................................................................................................4
STATEMENT OF UNDERSTANDING .............................................................................................................................5
YOUR TRUSTED PARTNER.....................................................................................................................5
WE’RE GROWING ....................................................................................................................................6
POA’S RANKING AMONG PRIMARY MANUFACTURERS ......................................................................7
KEY STAFF IN SUPPORT OF THE CITY OF DIAMOND BAR..................................................................7
3. Scope of Services..........................................................................................................................................9
4. Conflict of Interest........................................................................................................................................10
5. Litigation......................................................................................................................................................10
4. Cost Proposal..............................................................................................................................................11
6. Agreement...................................................................................................................................................12
7. References..................................................................................................................................................13
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2. Technical Proposal
The Technical Proposal shall include the following components:
i.Introduction
In addition to the name, mailing address, telephone number of the firm, and contact information for the firm’s
authorized contact person (telephone and email address), provide an overview of the proposal demonstrating
the understanding of the project and the objectives for completing the tasks identified in the scope of work.
ii.Qualifications
Provide a detailed account of the firm’s experience and qualifications, including:
A description of the firm’s capabilities and experience managing similar projects.
A description of the capabilities and experience of the proposed Project Manager and all on-site
support staff, including brief resumes of each that highlight qualifications and abilities relevant to the
project.
An organizational chart identifying all key personnel, their specific project responsibilities, and the
relationships/chain of command between staff and the Project Manager.
Identification of any subcontractors the proposer intends to employ in the execution of the project,
including name, address, telephone number, and name of contact person. Discuss the proposed
subcontractor’s role and provide information on subcontractors’ experience performing similar work.
All subcontractors are subject to the approval of the City.
VENDOR PROFILE
Number of Years in Business 47
Taxpayer Identification Number 93-0665413
DUNS Number 060600996
California Seller Number 102-254484
California Secretary of State Number 3205514
Project Manager Kasey Kunichika – 714-722-7027
Firm Ownership, State and Date of Incorporation S Corporation, Oregon, June 1976
If the Firm is a Subsidiary of a Parent Company POA is not a subsidiary of a parent company
Proposing Office:
2200 W Orangewood, Suite 120
Orange, CA 92868
562-298-1200
Main Office:
14747 NW Greenbrier Parkway
Beaverton, OR 97006
503-641-2000
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STATEMENT OF UNDERSTANDING
Pacific Office Automation proposes replacement of current City Hall camera equipment with new devices as
specified by the RFP document. The proposed new devices would be installed in the same location as the
current devices, subject to relocation as requested later by the City. All products and services will be provided
as the responsibility of Pacific Office Automation with installation services provided by a subcontractor of POA.
Over the last 47 years, Pacific Office Automation (POA) has grown to be the largest independent office
technology dealership in North America with more than 40 branches and over 1,300 employees across the
West Coast. Built on a foundation of customer service, we strive to provide a level of service to each client
that is difficult to match.
Successfully increasing efficiencies, and at the same time decreasing operating expenses for thousands of
businesses, has set us apart from the competition. POA has experienced consecutive annual revenue growth
since our inception, including during the COVID-19 pandemic.
You will find that we separate ourselves from our competitors through our standing among manufacturers,
our infrastructure and resources across the United States and our proven ability to provide unmatched service
to our customers.
POA currently services customers that range from business, government and service enterprises operating
from a single location to entities that have a central headquarters and carry out global operations throughout
thousands of offices. POA’s “One Contact, One Contract” philosophy ensures that POA’s partners are provided
with consistent, qualified account managers that provide efficient customer support and problem-solving
abilities.
YOUR TRUSTED PARTNER
At Pacific Office Automation, our team of technologically diverse and talented employees can provide their
expertise in analyzing, optimizing and managing your company’s long-term printing and document workflow
expectations.
We have the local touch and national scope to service companies of all shapes and sizes. From one machine to
thousands of machines, Pacific Office Automation has the technology to make your office function efficiently.
We utilize the most current print tracking software and optimization techniques to make your company work
faster, better and smarter.
Our mission is to understand a customer’s business needs and goals before we ever make a recommendation.
As your trusted partner, we spend the time upfront analyzing your printing workflow to ensure the decisions
you make today lead to continued success tomorrow.
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WE’RE GROWING
POA’s growth over the last 47 years has been nothing short of remarkable. We have managed to achieve year-
over-year revenue growth since our founding in 1976. This growth has continued during the economic
disruptions of the COVID 19 pandemic. POA focuses on the customer experience and trains our sales reps and
specialists in how to identify and solve important business problems. Currently, POA has more than 35,000
customers and provides service and support for over 130,000 machines in total. In a recent study conducted
by POA, we found that 26.3% of POA’s business is within government organizations. This is the largest
category among all the other vertical markets we provide service and support in.
Year Revenue % Growth Year Revenue % Growth
1977 $ 810,301.00 0%2001 $ 71,308,676.00 5.77%
1978 $ 894,563.00 10.40%2002 $ 73,900,367.00 3.63%
1979 $ 1,225,659.00 37.01%2003 $ 74,622,888.00 0.98%
1980 $ 1,833,793.00 49.62%2004 $ 88,407,422.00 18.47%
1981 $ 2,029,362.00 10.66%2005 $ 101,206,920.00 14.48%
1982 $ 2,462,534.00 21.35%2006 $ 115,096,663.00 13.72%
1983 $ 2,919,301.00 18.55%2007 $ 129,051,783.00 12.12%
1984 $ 4,484,094.00 53.60%2008 $ 135,513,028.00 5.01%
1985 $ 4,498,094.00 0.31%2009 $ 138,770,190.00 2.40%
1986 $ 4,854,330.00 7.92%2010 $ 148,756,602.00 7.20%
1987 $ 5,224,877.00 7.63%2011 $ 165,634,856.00 11.35%
1988 $ 7,524,806.00 44.02%2012 $ 185,743,862.00 12.14%
1989 $ 11,273,882.00 49.82%2013 $ 213,498,111.00 14.94%
1990 $ 14,779,927.00 31.10%2014 $ 234,461,914.00 9.82%
1991 $ 15,977,534.00 8.10%2015 $ 257,660,740.00 9.89%
1992 $ 18,545,129.00 16.07%2016 $ 285,334,043.00 10.74%
1993 $ 26,025,576.00 40.34%2017 $ 316,868,534.00 11.05%
1994 $ 31,259,600.00 20.11%2018 $ 338,136,069.00 6.71%
1995 $ 35,386,400.00 13.20%2019 $ 365,274,190.00 8.03%
1996 $ 42,037,054.00 18.79%2020 $ 365,844,490.00 0.16%
1997 $ 48,283,812.00 14.86%2021 $ 388,367,430.00 6.16%
1998 $ 56,135,788.00 16.26%2022 $ 421,767,029.00 8.60%
1999 $ 62,154,431.00 10.72%2023 $ 458,028,137.00 8.60%
2000 $ 67,416,765.00 8.47%
Through consistent and substantial investment in our infrastructure and workforce, POA is unmatched
regarding our service/support resources. In an industry rippled with downsizing and mergers, POA is
extremely unique regarding our constant investment in our service and support infrastructure.
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POA’S RANKING AMONG PRIMARY MANUFACTURERS
Largest Ricoh dealer in the Western 16 States
2nd largest Canon dealer in the country
2nd largest HP dealer in the country
Konica-Minolta’s largest dealer in the country for the last 18 years (2006 -2023)
2nd largest Sharp dealer in the country
Largest Lexmark dealer in the country
Largest EFI (Electronics For Imaging) Fiery dealer in the North America
Largest installer in the nation of PaperCut print management software
KEY STAFF IN SUPPORT OF THE CITY OF DIAMOND BAR
Kasey Kunichika will be the City’s main point of contact. He can resource the experienced, capable and
qualified technical, network specialists, administrative and sales staff at POA. He is familiar with the City’s
specific needs and can prioritize accordingly to provide the best possible customer service. In addition, POA’s
Branch Support staff is also familiarized with the account and provides back-office administrative and contract
billing support.
All services in support of the contract that results from this solicitation will be provided by direct employees of
Pacific Office Automation except installation services, which will be provided by a subcontractor of Pacific
Office Automation and under the supervision of POA. While many of the functions of the contract that results
from this solicitation will be performed by the local SoCal Area branch staff of more than sixty members,
additional support is provided by our Branch Support office location in Beaverton, Oregon. Key staff members
in support of the City of Diamond Bar include:
Kasey Kunichika, Government Account Manager
Email:kasey.kunichika@pacificoffice.com
Office Phone: 562-298-1197
Cell Phone: 714-722-7027
Location: 2200 Orangewood, Suite 120, Orange, CA 92868
Responsibilities include:
Manages the City’s POA project team
Maintains customer satisfaction
Ensures proper communication
Ensures equipment and software implementation
Compliance with all aspects and projects outlined in this proposal
Kasey will be assisted in performing the work by the following individuals:
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D8ta Communication Technologies, Subcontractor
Contact: Rick Dolfo
Cell Phone: 858-733-0638
Location: 13223 Black Mountain Road, San Diego CA 92129
Role: Installation of 24 Verkada security cameras for the City of Diamond Bar
Experience: D8ta Communication Technologies has been a certified installer of Verkada since June 2021
Eric Pitassi, Regional Manager – CA/NV
Email:eric.pitassi@pacificoffice.com
Office Phone: (562)-298-1211
Cell Phone: (503) 523-7098
Location: 2200 Orangewood, Suite 120, Orange, CA 92868
Responsibilities include:
Oversees Southern California Market Sales, Service, Administration, and Operations/Warehouse employees
Oversees implementations and compliance with all aspects of projects in Southern California market
Ensures equipment and software implementation
Ensures proper communication
Berlyn Tristan, POA Branch Administrative Manager
Email:berlyn.tristan@pacificoffice.com
Office Phone: (562)-298-1215
Location: 2200 Orangewood, Suite 120, Orange, CA 92868
Responsibilities include:
Ensures customer satisfaction
Oversees order processing to ensure timely deliveries
Manages all financed orders
Facilitate resolution of lease funding / billing issues
Supports custom billing schedules
Ron Rupright, Regional Vice President of Service
Email:ron.rupright@pacificoffice.com
Office Phone: (562)-907-8975
Location: 2200 Orangewood, Suite 120, Orange, CA 92868
Responsibilities include:
Ensures customer satisfaction
Address customer service concerns
Oversees SLA standards and service technicians in the California market
Oversees Facilities Management Employees
Field reviews of customer’s printers/copiers
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3. Scope of Services
Proposal must provide detailed information that clearly demonstrates the ability of the proposer to fully
deliver the scope of services outlined in the RFP
The following is a broad outline and not exhaustive Transition Plan for the City of Diamond Bar. This guiding
plan may be tailored per your request, but the general approach to managing a vendor change has been
consistently successful when we have implemented similar solutions and deliverables within organizations.
POA will work with you to understand and meet whatever time constraints, requirements and expectations
may exist due to current contract restrictions or any potential resource conflicts due to any other parallel
initiatives. This is a further discussion we would like to have so we can understand how to best meet the needs
of the City of Diamond Bar with as minimal disruption as possible.
Introductions / Expectations Meeting
This is a strategic meeting to establish and review dates for each location and set priorities to specific
locations/departments for key elements of the implementation. Initial implementation schedule and
framework developed between POA and the City. A designated Point of Contact (Kasey Kunichika) shall be
assigned to the City account for implementation and project management.
Meet with the City IT team
Meet with the City Administrative team
Review contractual requirements and timelines
Review resource allocations needed to meet requested timeline
Walk-Throughs, Mapping and Site Coordination
Implementation phase to review and have consensus on workflows expectations for each site location. POA
shall gather and document detailed technical systems requirements for the system and deliver a requirements
validation report.
Prepare the City site plans to plan the design and configuration of a proposed site.
Original plans shared and collaborated with the City key stakeholders
o Make recommendations for optimal amount of security cameras
o Address future planning and standardization
System Configuration
A properly built network is critical for the successful implementation of any modern camera system including
Verkada. Prior to installation of the new camera system, a site survey will be performed which will identify the
type of network switches, number of ports available, possible camera placement location, etc. In the event of
non-complying equipment, we will work with the customer to resolve the issue prior to implementing the new
camera system.
Demo security cameras ordered to first test a standardized configuration in a controlled environment
o Internal testing of system
Review of demo testing outcomes
o Adjustments/changes to configurations addressed
o (Change orders placed to correct any issues)
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Installation and System Implementation
Once the City agrees to site plan with the design and configuration, we would then deploy the cameras and
move on to implementation.
Purchase orders are placed by the City and cameras are shipped to site locations per agreed upon
schedules.
o Installing electrical company confirmed for installation
Cameras are installed and tested for mounting angle and point of view
Full access and functionality of installed security camera(s) provided to the City
o The City to provide feedback on POV and implementation while on-site
Maintenance and Operation Services
Pacific Office Automation will provide the cameras and Verkada provides a 10-year warranty on the camera
itself. Support and maintenance services shall include, at a minimum:
Application management, help desk support, enhancements, maintenance, and documentation
updates.
Firmware updates.
Performance monitoring, measuring, and reporting.
Business Continuity and Disaster Recovery Service.
Enterprise Technical Support (phone, email and live chat) is included as part of your Verkada license at no
additional cost.
Support hours: Monday through Friday, 8am to 5pm (U.S. Pacific Time)
24/7 support available on request
4. Conflict of Interest
The Consultant shall disclose any financial, business or other relationships with the City and County that may
have an impact on the outcome of this contract or any resulting construction project. The Consultant shall also
list current clients who may have a financial interest in the outcome of this contract.
Pacific Office Automation, Inc. or staff members currently have no relationship with the City of Diamond Bar
or the County that would impact either the evaluation of our proposal or outcome of the RFP. Pacific Office
Automation provides this proposal free of Conflict of Interest.
5. Litigation
Indicate whether the proposer or any team member or any officers or principals have been party to any
lawsuit involving the performance of construction management duties and provide a summary of the issues
and status of the lawsuits.
Pacific Office Automation is not a defendant in any litigation as a result of failure to perform duties of a
contract. Any current litigation is for the purpose of collection of payment of services from delinquent
accounts.
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4. Cost Proposal
The Cost Proposal shall include the following components:
The firm’s full, itemized, not-to-exceed cost proposal for the duration of the contract.
A list of any additional or optional service costs not included in the not-to-exceed amount.
Purchase Price
Item
Num Section Item Description Quantity Each Extended Model Number Brand
Specified
1
Cameras /
Mounts CB52-TE Outdoor Bullet Camera, 256GB, (LPR)1 867.93 867.93 CB52-256TE-HW Verkada
2
Cameras /
Mounts CD52 Indoor Dome Camera, 256GB,10 697.83 6,978.30 CD52-256-HW Verkada
3
Cameras /
Mounts CD52-E Outdoor Dome Camera, 256GB 11 811.23 8,923.53 CD52-256E-HW Verkada
4
Cameras /
Mounts
Verkada CF81-E Outdoor Fisheye/180 Camera, 12MP, Fixed
Lens, 512GB of Storage,2 1,151.43 2,302.86 CF81-30E-HW Verkada
5
Cameras /
Mounts Pendant Cap Mount 9 39.12 352.08 ACC-MNT-8 Verkada
6
Cameras /
Mounts Armstrong Cortega Acoustic Ceiling Tiles (16 pack)1 223.32 223.32 704 Armstrong
7
Cameras /
Mounts L-Bracket Mount 4 73.14 292.56 ACC-MNT-3 Verkada
8
Cameras /
Mounts Black Medal Fence Post Extension (2"x 2"x78")1 750.00 750.00 N/A
9
Cameras /
Mounts Verkada Angle Mount Kit 2 84.48 168.96 ACC-MNT-7 Verkada
10
Cameras /
Mounts Miscellaneous Parts 1 -Included
11 Licensing Verkada 1-Year Camera License 24 119.40 2,865.60 1 Year Verkada
12
Network
Equipment 48 Port POE+, Websmart 4 SFP Ports 740W Power Budget 1 849.99 849.99 H2-107BP481 Trendnet
13
Network
Equipment 48-Port Blank Patch Panel, HD Style, 2U RMS 1 61.92 61.92 TPE-3524SF ICC
14
Network
Equipment Keystone CAT6 Jacks 1 Included ICC
15
Installation
Services Installation & Testing 1 6,784.19 6,784.19
16
Installation
Services Programing 1 Included
17
Installation
Services Miscellaneous Services 1 Included
18 Misc Miscellaneous Fees 1 Included
19 Misc Shipping & Handling 1 Included
20 Misc Sales Tax (9.5%)1 2,340.52
Total 33,761.76
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6. Agreement
A copy of the Agreement is enclosed. The proposal shall include a statement that all terms and conditions of
the Agreement including insurance requirements are acceptable.(See Part VI)
Pacific Office Automation understands and agrees to the terms and conditions of the City Agreement provided
as Part VI of the RFP, including the insurance requirements described there.
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7. References
A list of at least 5 references for similar work; including contact person, his or her phone number and email
address.(Appendix C)
APPENDIX C – REFERENCES
Please list five (5) references for implementations that most closely reflect the scope of
work as described in this RFP.
REFERENCE #1
Project Name & Location
Completion Date
(Actual or Estimated)
Project Owners Name &
Address
Project Owner’s Contact
Person, Title, Telephone
number, and email address
Scope of Entire Project
REFERENCE #2
Project Name & Location
Completion Date
(Actual or Estimated)
Project Owners Name &
Address
Project Owner’s Contact
Person, Title, Telephone
number, and email address
Scope of Entire Project
REFERENCE #3
Project Name & Location
Completion Date
(Actual or Estimated)
Project Owners Name &
Address
Project Owner’s Contact
Person, Title, Telephone
number, and email address
Scope of Entire Project
REFERENCE #4
Project Name & Location
Completion Date
(Actual or Estimated)
Project Owners Name &
Address
Project Owner’s Contact
Person, Title, Telephone
number, and email address
Scope of Entire Project
REFERENCE #5
Project Name & Location
Completion Date
(Actual or Estimated)
Project Owners Name &
Address
Project Owner’s Contact
Person, Title, Telephone
number, and email address
Scope of Entire Project