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Home My WebLink About* Contract - Willdan Financial Services - 202429 1 Professional Services – Non Design 1837464.1 CONSULTANT SERVICES AGREEMENT [Non-Design Professionals] THIS AGREEMENT (the "Agreement") is made as of May 15, 2024 by and between the City of Diamond Bar, a municipal corporation ("City") and Willdan Financial Services, a California corporation ("Consultant"). 1. Consultant's Services. Subject to the terms and conditions set forth in this Agreement Consultant shall provide to the reasonable satisfaction of the City the professional services for preparation and annual update of a Citywide Fee Study and Cost Allocation Plan set forth in the Scope of Work attached hereto as Exhibit "A" in accordance with Consultant’s Proposal, dated February 8, 2024, attached hereto as “Exhibit “B.” Exhibits “A” and “B” are hereby incorporated into this Agreement by reference as if set forth in full herein. As a material inducement to the City to enter into this Agreement, Consultant represents and warrants that it has thoroughly investigated the work and fully understands the difficulties and restrictions in performing the work. Consultant represents that it is fully qualified to perform such consulting services by virtue of its experience and the training, education and expertise of its principals and employees. Dannette Allen (Principal Management Analyst) (herein referred to as the “City’s Project Manager”), shall be the person to whom the Consultant will report for the performance of services hereunder. It is understood that Consultant shall coordinate its services hereunder with the City’s Project Manager to the extent required by the City’s Project Manager, and that all performances required hereunder by Consultant shall be performed to the satisfaction of the City’s Project Manager and the City Manager . 2. Term of Agreement. This Agreement shall take effect May 15, 2024, and shall continue until June 30, 2026 ("Term"), unless earlier terminated pursuant to the provisions herein. The City Manager shall have the option to extend this Agreement for two (2) additional one (1) year terms, subject to the same terms and conditions contained herein, by giving Consultant written notice of the exercise of this option at least thirty (30) days prior to the expiration of the initial Term . In the event the City exercises its option to extend the Term, Consultant's compensation shall be subject to an adjustment upon the effective date of extension as follows: Any increase in compensation will be negotiated between the City and the Consultant, but in no event shall the increase exceed the amount that the Consumer Price Index ("CPI") for the Los Angeles-Anaheim-Riverside metropolitan area for the month immediately preceding the Adjustment Date (the "Index Month") as reported by the Bureau of Labor Statistics of the United States Department of Labor, has increased over the CPI for the month one year prior to the Index Month. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E 2 Professional Services – Non Design 1837464.1 3. Compensation. City agrees to compensate Consultant for each service which Consultant performs to the satisfaction of City in compliance with the scope of services set forth in Exhibit "A". Payment will be made only after submission of proper invoices in the form specified by City. Payment to Consultant for preparation of the initial Citywide Fee Study and Cost Allocation Plan shall be a not-to-exceed fixed fee of Thirty Six Thousand Four Hundred Dollars and 00/100 Cents ($36,400.00) per Consultant’s Proposal (Exhibit “B”). If requested by City, payment to Consultant to perform future annual updates of the Citywide Fee Study and Cost Allocation Plan shall be at the hourly rates set forth in Consultant’s Proposal (Exhibit “B”). Total payment to Consultant pursuant to this Agreement shall not exceed Forty Four Thousand Dollars and 00/100 Cents ($44,000.00) without the prior written consent of the City. The above not to exceed amounts shall include all costs, including, but not limited to, all clerical, administrative, overhead, telephone, travel and all related expenses. 4. Payment. A. As scheduled services are completed, Consultant shall submit to City an invoice for the services completed, authorized expenses and authorized extra work actually performed or incurred. B. All such invoices shall state the basis for the amount invoiced, including services completed, the number of hours spent and any extra work performed. C. City will pay Consultant the amount properly invoiced within 35 days of receipt, but may withhold 30% of any invoice until all work is completed, which sum shall be paid within 35 days of completion of the work and receipt of all deliverables. D. Payment shall constitute payment in full for all services, authorized costs and authorized extra work covered by that invoice. 5. Change Orders. No payment for extra services caused by a change in the scope or complexity of work, or for any other reason, shall be made unless and until such extra services and a price therefore have been previously authorized in writing and approved by the City Manager or his designee as an amendment to this Agreement. The amendment shall set forth the changes of work, extension of time , if any, and adjustment of the fee to be paid by City to Consultant. 6. Priority of Documents. In the event of any inconsistency between the provisions of this Agreement and any attached exhibits, the following order of precedence shall apply: (a) this Agreement; (b) the Scope of Work (Exhibit “A”); and (c) Consultant's Proposal (Exhibit “B”).. 7. Status as Independent Contractor. A. Consultant is, and shall at all times remain as to City, a wholly independent contractor. Consultant shall have no power to incur any debt, obligation, or liability on behalf of City or otherwise act on behalf of City as an agent , except as DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E 3 Professional Services – Non Design 1837464.1 specifically provided herein. Neither City nor any of its agents shall have control over the conduct of Consultant or any of Consultant's employees, except as set forth in this Agreement. Consultant shall not, at any time, or in any manner, represent that it or any of its agents or employees are in any manner employees of City. B. Consultant agrees to pay all required taxes on amounts paid to Consultant under this Agreement, and to indemnify and hold City harmless from any and all taxes, assessments, penalties, and interest asserted against City by reason of the independent contractor relationship created by this Agreement. In the event that City is audited by any Federal or State agency regarding the independent contractor status of Consultant and the audit in any way fails to sustain the validity of a wholly independent contractor relationship between City and Consultant, then Consultant agrees to reimburse City for all costs, including accounting and attorney's fees, arising out of such audit and any appeals relating thereto. C. Consultant shall fully comply with Workers' Compensation laws regarding Consultant and Consultant's employees. Consultant further agrees to indemnify and hold City harmless from any failure of Consultant to comply with applicable Worker's Compensation laws. D. Consultant shall, at Consultant’s sole cost and expense fully secure and comply with all federal, state and local governmental permit or licensing requirements, including but not limited to the City of Diamond Bar, South Coast Air Quality Management District, and California Air Resources Board. E. In addition to any other remedies it may have, City shall have the right to offset against the amount of any fees due to Consultant under this Agreement any amount due to City from Consultant as a result of Consultant's failure to promptly pay to City any reimbursement or indemnification required by this Agreement or for any amount or penalty levied against the City for Consultant’s failure to comply with this Section. 8. Standard of Performance. Consultant shall perform all work at the standard of care and skill ordinarily exercised by members of the profession under similar conditions and represents that it and any subcontractors it may engage, possess any and all licenses which are required to perform the work contemplated by this Agreement and shall maintain all appropriate licenses during the performance of the work. 9. Indemnification. Consultant shall indemnify, defend with counsel approved by City, and hold harmless City, its officers, officials, employees and volunteers ("Indemnitees") from and against all liability, loss, damage, expense, cost (including without limitation reasonable attorneys' fees, expert fees and all other costs and fees of litigation) of every nature arising out of or in connection with: DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E 4 Professional Services – Non Design 1837464.1 (1) Any and all claims under Workers’ Compensation Act and other employee benefit acts with respect to Consultant’s employees or Consultant’s contractor’s employees arising out of Consultant’s work under this Agreement; and (2) Any and all claims arising out of Consultant's performance of work hereunder or its failure to comply with any of its obligations contained in this Agreement, regardless of City’s passive negligence, but excepting such loss or damage which is caused by the sole active negligence or willful misconduct of the City. Should City in its sole discretion find Consultant’s legal counsel unacceptable, then Consultant shall reimburse the City its costs of defense, including without limitation reasonable attorneys' fees, expert fees and all other costs and fees of litigation. The Consultant shall promptly pay any final judgment rendered against the Indemnitees. It is expressly understood and agreed that the foregoing provisions are intended to be as broad and inclusive as is permitted by the law of the State of California and will survive termination of this Agreement. Except for the Indemnitees, this Agreement shall not be construed to extend to any third party indemnification rights of any kind. (3) The Consultant's obligations to indemnify, defend and hold harmless the City shall survive termination of this Agreement. 10. Insurance. A. Consultant shall at all times during the term of this Agreement carry, maintain, and keep in full force and effect, with an insurance company authorized to do business in the State of California and approved by the City the following insurance: (1) a policy or policies of broad-form comprehensive general liability insurance written on an occurrence basis with minimum limits of $1,000,000.00 combined single limit coverage against any injury, death, loss or damage as a result of wrongful or negligent acts by Consultant, its officers, employees, agents, and independent contractors in performance of services under this Agreement; (2) property damage insurance with a minimum limit of $500,000.00 per occurrence; (3) automotive liability insurance written on an occurrence basis covering all owned, non-owned and hired automobiles, with minimum combined single limits coverage of $1,000,000.00; and (4) Worker's Compensation insurance when required by law, with a minimum limit of $500,000.00 or the amount required by law, whichever is greater. B. The City, its officers, employees, agents, and volunteers shall be named as additional insureds on the policies as to comprehensive general liability, property DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E 5 Professional Services – Non Design 1837464.1 damage, and automotive liability. The policies as to comprehensive general liability, property damage, and automobile liability shall provide that they are primary, and that any insurance maintained by the City shall be excess insurance only. C. All insurance policies shall provide that the insurance coverage shall not be non-renewed, canceled, reduced, or otherwise modified (except through the addition of additional insureds to the policy) by the insurance carrier without the insurance carrier giving City at least ten (10) days prior written notice thereof. Consultant agrees that it will not cancel, reduce or otherwise modify the insurance coverage and in the event of any of the same by the insurer to immediately notify the City. D. All policies of insurance shall cover the obligations of Consultant pursuant to the terms of this Agreement and shall be issued by an insurance company which is authorized to do business in the State of California or which is approved in writing by the City; and shall be placed have a current A.M. Best's rating of no less than A -, VII. E. Consultant shall submit to City (1) insurance certificates indicating compliance with the minimum insurance requirements above, and (2) insurance policy endorsements or a copy of the insurance policy evidencing the additional insured requirements in this Agreement, in a form acceptable to the City. F. Self-Insured Retention/Deductibles. All policies required by this Agreement shall allow City, as additional insured, to satisfy the self-insured retention (“SIR”) and/or deductible of the policy in lieu of the Consultant (as the named insured) should Consultant fail to pay the SIR or deductible requirements. The amount of the SIR or deductible shall be subject to the approval of the City. Consultant understands and agrees that satisfaction of this requirement is an express condition precedent to the effectiveness of this Agreement. Failure by Consultant as primary insured to pay its SIR or deductible constitutes a material breach of this Agreement. Should City pay the SIR or deductible on Consultant’s due to such failure in order to secure defense and indemnification as an additional insured under the policy, City may include such amounts as damages in any action against Consultant for breach of this Agreement in addition to any other damages incurred by City due to the breach. G. Subrogation. With respect to any Workers' Compensation Insurance or Employer's Liability Insurance, the insurer shall waive all rights of subrogation and contribution it may have against the Indemnitees. H. Failure to Maintain Insurance. If Consultant fails to keep the insurance required under this Agreement in full force and effect, City may take out the necessary insurance and any premiums paid, plus 10% administrative overhead, shall be paid by Consultant, which amounts may be deducted from any payments due Consultant. I. Consultant shall include all subcontractors, if any, as insureds under its policies or shall furnish separate certificates and endorsements for each subcontractor to the City for review and approval. All insurance for subcontractors shall be subject to all of the requirements stated herein. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E 6 Professional Services – Non Design 1837464.1 11. Confidentiality. Consultant in the course of its duties may have access to confidential data of City, private individuals, or employees of the City. Consultant covenants that all data, documents, discussion, or other information developed or received by Consultant or provided for performance of this Agreement are deemed confidential and shall not be disclosed by Consultant without written authorization by City. City shall grant such authorization if disclosure is required by law. All City data shall be returned to City upon the termination of this Agreement. Consultant's covenant under this section shall survive the termination of this Agreement. Notwithstanding the foregoing, to the extent Consultant prepares reports of a proprietary nature specifically for and in connection with certain projects, the City shall not, except with Consultant's prior written consent, use the same for other unrelated projects. 12. Ownership of Materials. Except as specifically provided in this Agreement, all materials provided by Consultant in the performance of this Agreement shall be and remain the property of City without restriction or limitation upon its use or dissemination by City. Consultant may, however, make and retain such copies of said documents and materials as Consultant may desire. 13. Maintenance and Inspection of Records. In accordance with generally accepted accounting principles, Consultant and its subcontractors shall maintain reasonably full and complete books, documents, papers, accounting records, and other information (collectively, the “records”) pertaining to the costs of and completion of services performed under this Agreement. The City and any of their authorized representatives shall have access to and the right to audit and reproduce any of Consultant's records regarding the services provided under this Agreement. Consultant shall maintain all such records for a period of at least three (3) years after termination or completion of this Agreement. Consultant agrees to make available all such records for inspection or audit at its offices during normal business hours and upon three (3) days' notice from the City, and copies thereof shall be furnished if requested. 14. Conflict of Interest. A. Consultant covenants that it presently has no interest and shall not acquire any interest, direct or indirect, which may be affected by the services to be performed by Consultant under this Agreement, or which would conflict in any manner with the performance of its services hereunder. Consultant further covenants that, in performance of this Agreement, no person having any such interest shall be employed by it. Furthermore, Consultant shall avoid the appearance of having any interest which would conflict in any manner with the performance of its services pursuant to this Agreement. B. Consultant covenants not to give or receive any compensation, monetary or otherwise, to or from the ultimate vendor(s) of hardware or software to City as a result of the performance of this Agreement. Consultant's covenant under this section shall survive the termination of this Agreement. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E 7 Professional Services – Non Design 1837464.1 15. Termination. The City may terminate this Agreement with or without cause upon fifteen (15) days' written notice to Consultant. The effective date of termination shall be upon the date specified in the notice of termination, or, in the event no date is specified, upon the fifteenth (15th) day following delivery of the notice. In the event of such termination, City agrees to pay Consultant for services satisfactorily rendered prior to the effective date of termination. Immediately upon receiving written notice of termination, Consultant shall discontinue performing services, unless the notice provides otherwise, except those services reasonably necessary to effectuate the termination. The City shall be not liable for any claim of lost profits. 16. Personnel/Designated Person. Consultant represents that it has, or will secure at its own expense, all personnel required to perform the services under this Agreement. All of the services required under this Agreement will be performed by Consultant or under it supervision, and all personnel engaged in the work shall be qualified to perform such services. 17. Non-Discrimination and Equal Employment Opportunity. A. Consultant shall not discriminate as to race, color, creed, religion, sex, marital status, national origin, ancestry, age, physical or mental handicap, medical condition, or sexual orientation, in the performance of its services and duties pursuant to this Agreement, and will comply with all rules and regulations of City relating thereto. Such nondiscrimination shall include but not be limited to the following: employment, upgrading, demotion, transfers, recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. B. Consultant will, in all solicitations or advertisements for employees placed by or on behalf of Consultant state either that it is an equal opportunity employer or that all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, marital status, national origin, ancestry, age, physical or mental handicap, medical condition, or sexual orientation. C. Consultant will cause the foregoing provisions to be inserted in all subcontracts for any work covered by this Agreement except contracts or subcontracts for standard commercial supplies or raw materials. 18. Time of Completion. Consultant agrees to commence the work provided for in this Agreement within (5) days of being notified by the City to proceed and to diligently prosecute completion of the work within the time periods set forth in Exhibits “A” and “B” or as may otherwise be agreed to by and between the Project Manager and the Consultant. 19. Time Is of the Essence. Time is of the essence in this Agreement. Consultant shall do all things necessary and incidental to the prosecution of Consultant's work. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E 8 Professional Services – Non Design 1837464.1 20. Reserved. 21. Delays and Extensions of Time. Consultant's sole remedy for delays outside its control shall be an extension of time. No matter what the cause of the delay, Consultant must document any delay and request an extension of time in writing at the time of the delay to the satisfaction of City. Any extensions granted shall be limited to the length of the delay outside Consultant’s control. If Consultant believes that delays caused by the City will cause it to incur additional costs, it must specify, in writing, why the delay has caused additional costs to be incurred and the exact amount of such cost within 10 days of the time the delay occurs. No additional costs can be paid that exceed the not to exceed amount absent a written amendment to this Agreement. In no event shall the Consultant be entitled to any claim for lost profits due to any delay, whether caused by the City or due to some other cause. 22. Assignment. Consultant shall not assign or transfer any interest in this Agreement nor the performance of any of Consultant's obligations hereunder, without the prior written consent of City, and any attempt by Consultant to so assign this Agreement or any rights, duties, or obligations arising hereunder shall be void and of no effect. 23. Compliance with Laws. Consultant shall comply with all applicable laws, ordinances, codes and regulations of the federal, state, and local governments. 24. Non-Waiver of Terms, Rights and Remedies. Waiver by either party of any one or more of the conditions of performance under this Agreement shall not be a waiver of any other condition of performance under this Agreement. In no event shall the making by City of any payment to Consultant constitute or be construed as a waiver by City of any breach of covenant, or any default which may then exist on the part of Consultant, and the making of any such payment by City shall in no way impair or prejudice any right or remedy available to City with regard to such breach or default. 25. Attorney's Fees. In the event that either party to this Agreement shall commence any legal or equitable action or proceeding to enforce or interpret the provisions of this Agreement, the prevailing party in such action or proceeding shall be entitled to recover its costs of suit, including reasonable attorney's fees and costs, including costs of expert witnesses and consultants. 26. Mediation. Any dispute or controversy arising under this Agreement, or in connection with any of the terms and conditions hereof, which cannot be resolved by the parties, may be referred by the parties hereto for mediation. A third party, neutral mediation service shall be selected, as agreed upon by the parties and the costs and expenses thereof shall be borne equally by the parties hereto. The parties agree to utilize their good faith efforts to resolve any such dispute or controversy so submitted to mediation. It is specifically understood and agreed by the parties hereto that mutual good faith efforts to resolve the same any dispute or controversy as provided herein, shall be a condition precedent to the institution of any action or proceeding, whether at law or in equity with respect to any such dispute or controversy. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E 9 Professional Services – Non Design 1837464.1 27. Notices. Any notices, bills, invoices, or reports required by this Agreement shall be deemed received on (a) the day of delivery if delivered by hand during regular business hours or by facsimile before or during regular business hours; or (b) on the third business day following deposit in the United States mail, postage prepaid, to the addresses heretofore set forth in the Agreement, or to such other addresses as the parties may, from time to time, designate in writing pursuant to the provisions of this section. “CONSULTANT” “CITY” Willdan Financial Services City of Diamond Bar 27368 Via Industria Suite 200 21810 Copley Drive Temecula. CA 92590 Diamond Bar, CA 91765-4178 Attn.: Chris Fisher Attn.: Dannette Allen Phone: (951) 587-3528 Phone: 909-839-7012 E-Mail: cfisher@willdan.com E-mail: dallen@diamondbarca.gov 28. Governing Law. This Agreement shall be interpreted, construed and enforced in accordance with the laws of the State of California. The venue for any action brought under this Agreement shall be in Los Angeles County. 29. Counterparts. This Agreement may be executed in any number of counterparts, each of which shall be deemed to be the original, and all of which together shall constitute one and the same instrument. 30. Entire Agreement. This Agreement, and any other documents incorporated herein by reference, represent the entire and integrated agreement between Consultant and City. This Agreement supersedes all prior oral or written negotiations, representations or agreements. This Agreement may not be amended, nor any provision or breach hereof waived, except in a writing signed by the parties which expressly refers to this Agreement. Amendments on behalf of the City will only be valid if signed by a person duly authorized to do so under the City's Purchasing Ordinance. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E 10 Professional Services – Non Design 1837464.1 IN WITNESS of this Agreement, the parties have executed this Agreement as of the date first written above. "Consultant" "City" WILLDAN FINANCIAL SERVICES CITY OF DIAMOND BAR By: By: ____ Printed Name: Chris Fisher Daniel Fox, City Manager Title: Vice President/Director By: ATTEST: Printed Name: Title: Kristina Santana, City Clerk Approved as to form: By:____ Omar Sandoval, City Attorney *NOTE: If Consultant is a corporation, the City requires the following signature(s): -- (1) the Chairman of the Board, the President or a Vice-President, AND (2) the Secretary, the Chief Financial Officer, the Treasurer, an Assistant Secretary or an Assistant Treasurer. If only one corporate officer exists or one corporate officer holds more than one corporate office, please so indicate. OR -- The corporate officer named in a corporate resolution as authorized to enter into this Agreement. A copy of the corporate resolution, certified by the Secretary close in time to the execution of the Agreement, must be provided to the City. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E EXHIBIT “A” DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E SCOPE OF WORK The City of Diamond Bar's Citywide Fee Study and Cost Allocation Plan is a comprehensive undertaking aimed at enhancing the fiscal sustainability and equitable distribution of financial resources within the community. In response to the City's evolving needs and growth, this project seeks to evaluate and adjust various fees and charges, ensuring they align with the cost of services provided by the City. By conducting this study, the City of Diamond Bar aims to promote transparency, fairness, and responsible financial management, ultimately benefiting both residents and businesses while fostering the continued development of a vibrant and thriving City. At the conclusion of the Citywide Fee Study and Cost Allocation Plan, it is anticipated the Diamond Bar City Council will have an opportunity to review, and revise if necessary, all necessary Department Fee Schedules for consideration and adoption. The current list of Department Fee Schedules is attached as Exhibit B, and includes Building (Construction, Valuation, and Associated Permit fees), Planning, Public Works Engineering and Industrial Fees, Parks & Recreation, Administration & Miscellaneous. The updated Fee Schedule and Cost Allocation Plan will go into effect July 1, 2025. The project will need to have been completed, and fee schedule approved by the City Council, by January 2025 or sooner. Part I – Fee Study 1) Conduct a comprehensive review of existing fee schedule and rate structure for all departments to determine whether the current schedule in place is consistent, objective, and encompasses all areas where fees could be charged. 2) Conduct a comprehensive review and provide recommendations on updates to the format and presentation of the Schedule of Rents, Fines, and Fees as well as the format of proposed fee changes to the public and City Council. 3) Identify services for which the City is not currently charging, but could lawfully do so. 4) Meet with staff and conduct interviews where appropriate to gain an understanding of the City’s existing fee structure, practices, operations, and current and future development environment. Meetings may be held in- person, virtual or hybrid format. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E 5) Identify the total cost of providing each City service at the appropriate activity level and in a manner that is consistent with all applicable laws, studies, rules and regulations governing the collection of fees or charges provided for services. 6) Review/revise all time estimates included in the previous studies and capture new time estimates for new services. 7) Update annual volume and revenue statistics for all fee services. 8) Update all staffing and expenditure information. 9) Update all cross-department support calculations. 10) Compare existing recovery levels and fee for service costs, where the City is currently charging for services. 11) Recommend appropriate fees and charges for service where full cost recovery might be unrealistic or undesirable. 12) Provide revenue forecasting based on recommended fee levels. 13) Update department maximum fully burdened overhead rates for all classifications. 14) Prepare the model for gathering data and updating the fees and charges for service for all areas described above in a spreadsheet or database format that automatically recalculates as items are input (i.e. new added personnel, updated time estimates, updated volumes, etc.). The City will be implementing a new Land Management System (EP&L). Ideally, calculations will be conducive to the capabilities of the new system. 15) Prepare a report that identifies each City service, its full cost, the costs currently being recovered, and the recommended cost recovery levels. For each activity, the report should define and identify direct and indirect costs. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E 16) Prepare a report that evaluates the impact on City of Diamond Bar revenues by fund, department or division, and in total, of recommended changes in the fee and service charge structure. 17) Advise City staff on the model developed in determining appropriate fees and charges based on program costs in the future. 18) Prepare a report that compares the City’s fee and service charges to similar cities selected by the City with, Consultant’s guidance. 19) Present initial findings and recommendations to management and adjust as necessary. 20) Prepare a report to the City Council on findings and recommendations to facilitate an understanding by the City Council and the Public of methodologies, issues, and recommendations resulting from the fee study. City staff will give all presentations to the City Council, and Consultant shall provide offline support before and after to address any questions that arise. 21) Provide final updated user fee study model and report, including supporting files/documentation. Final report shall include a process and methodology section for developing the cost-of-service amounts, and how the City should incorporate Consumer Price Index (CPI) escalators for all fees to be utilized by City staff for future annual updates, as allowed by law. 22) Perform future annual updates to the cost allocation plan and fee schedule (optional based upon the City’s need for such services). Part II – Cost Allocation Plan 1) Work and meet with selected City staff to refine the project scope, purpose, use and goals of the City’s Cost Allocation Plan to ensure that the study will be both accurate and appropriate to the City’s needs. 2) Meet with staff to conduct interviews across all relevant departments as needed to gain an understanding of the City’s processes and operations. This includes where certain services and functions are performed together or shared through cooperation between different departments. Costs should be identified to they can be allocated to and tracked by the appropriate department. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E 3) Identify the total cost of providing each City service at the appropriate activity level in a manner consistent with all applicable laws, statutes, rules and regulations governing the collection of fees, rates and charges by public entities. 4) Report on other matters that surface during the evaluation that the City should consider. 5) Prepare and deliver a presentation to the City Council to facilitate their understanding of the plan and its implications to the City. 6) Develop a Full Cost Allocation Plan that establishes the full cost allocation methodology for specific administrative overhead costs that will properly reimburse the City’s General Fund and estimate the anticipated reimbursements to the General Fund and Capital Costs. Allows for additions, revisions and or removal of direct and indirect costs so the Cost Allocation Plan can be easily adapted to a range of activities both simple and complex. Provides the ability to continuously update the plan from year to year to accommodate organizational changes. 7) Provide the City with an electronic copy of the final comprehensive review, including related schedules and cost documentation in a format that can be easily edited by City staff. 8) Consult with City staff should the need arise to defend the Cost Allocation Plan as a result of audits or other challenges. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Planet Bids Line Items DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E EXHIBIT “B” DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E City of Diamond Bar Citywide Fee Study and Cost Allocation Plan DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan i City of Diamond Bar, CA Table of Contents A. Cover Letter ...............................................................................................................................................................ii B. Project Team ............................................................................................................................................................. 1 Chris Fisher ......................................................................................................................................... 2 Tony Thrasher ..................................................................................................................................... 3 Priti Patel ............................................................................................................................................. 4 Samantha Labitan ............................................................................................................................... 5 Robert Quaid ....................................................................................................................................... 6 C. Firm’s Experience .................................................................................................................................................. 7 Firm Profile ........................................................................................................................................ 7 Willdan Financial Services ............................................................................................................... 7 References ......................................................................................................................................... 9 Similar Studies ................................................................................................................................ 11 D. Methodology/Project Understanding ........................................................................................................14 Project Understanding .................................................................................................................... 14 Project Methodologies .................................................................................................................... 16 Scope of Work ................................................................................................................................. 19 Project Schedules ........................................................................................................................... 26 Quality Control Procedures ............................................................................................................ 27 E. Cost for Services ................................................................................................................................................... 29 Fixed Fee ......................................................................................................................................... 29 F. Insurance .................................................................................................................................................................. 31 G. Consultant Services Agreement .................................................................................................................. 32 Execution of Contract ..................................................................................................................... 32 DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E T 951.587.3500 ▪ 800.755.6864 | F 951.587.3510 ▪ 888.326.6864 | 27368 Via Industria, Suite 200, Temecula, CA 92590 | www.willdan.com ii A. Cover Letter February 8, 2024 Ms. Dannette Allen Senior Management Analyst City of Diamond Bar 21810 Copley Drive Diamond Bar, CA 91765 Re: Proposal to Conduct a Citywide Fee Study and Cost Allocation Plan for the City of Diamond Bar Dear Ms. Allen, Municipalities throughout California are consistently challenged to do more with less. Even as cities contend with limited financial resources to address competing priorities and objectives, they strive to maintain high standards of service to thei r communities. Processes and staffing often evolve as staff seek efficiencies and more cost -effective service models; or sometimes practices change out of necessity in response to events such as the recent pandemic. Considering this, it is critical for the City of Diamond Bar (“City”) to ensure that its fees for requested services have been developed and updated to reflect current practices, account for the true cost of providing City services, incorporate provision for overhead rates and costs related to indirect support, and ensure maximum appropriate cost recovery, so that the revenues generated by fees cover the cost of those services to the greatest extent possible . This effort will help ensure effective use of the City’s financial resources and enhance fiscal sustainability . City Staff, and ultimately the City Council, need a clear understanding of standards, service levels and the associated costs. Recognizing this, the City has responded by soliciting proposals for a Citywide User Fee Study and Full Cost Allocation Plan. Willdan Financial Services (“Willdan”) is uniquely qualified to assist the City of Diamond Bar with this project, following are specific advantages that Willdan brings to the City for these studies: Extensive Local Experience with Similar Projects and direct experience in Southern California — Willdan is the leading firm providing these types of studies in California. We have worked with numerous cities that are similar to and near Diamond Bar on Fee Study projects, with objectives very similar to those for this study. This experience enables us to bring valuable perspective and insight from local cities’ approaches to fees and their policies on fee setting and subsidies and will also assist us in conducting meaningful and efficient fee comparisons. Recent and ongoing studies include Cities of Claremont, Chino Hills, Chino, Pomona, San Dimas, Eastvale, Burbank, El Monte, Los Alamitos, Lynwood, Stanton, Montebello, West Hollywood, Arcadia, Cudahy, Lomita, Fontana, Yucaipa, Murrieta, and Palm Desert. Collaborative Approach, Proven Results and User-friendly Models and Reports — Willdan prides itself on working closely with City staff to develop an approach that is targeted toward your specific objectives and reality, and then working together with you to gather first-hand information regarding the processes and tasks required to provide services to those requesting them. This is a distinct advantage we will bring in our approach with the City of Diamond Bar. A collaborative approach ensures we clearly understand your goals and challenges, and just as importantly, you understand the process and the results. We create user-friendly Excel-based models that the City can retain and conduct our analysis and develop the model collaboratively with City staff. Rather than using an inflexible proprietary software program, we construct our models from the ground up, mirroring the City’s budget format wherever possible. Created directly from the models, our reports clearly and graphically illustrate full and recommended levels of cost recovery and projections of revenue for fee programs, break down the costs into direct and indirect overhead categories, and present the fee methodologies. Our Cost Allocation methodologies and models have been reviewed and approved by Cognizant Agencies such as the US Army and recently, the US Department of Housing and Urban Development, providing evidence of our thorough and defensible approach to the development of Cost Allocation strategies. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Ms. Dannette Allen, Senior Management Analyst City of Diamond Bar Proposal to Conduct a Citywide Fee Study and Cost Allocation Plan February 8, 2024 | Page iii Our approach is geared toward delivering work on schedule and presenting results at public meetings and council workshops to stakeholders and elected officials who typically do not want or need to see the deep detailed analysis. The Willdan Team is experienced at communicating complex analytical results in a manner that is easy to understand by non-finance-oriented individuals. We have coordinated or participated in numerous public and staff workshops regarding fees and cost of service-based charges. Unique Combination of Services and Expertise/Public Engagement — Established in 1988, Willdan is a team of over 80 professionals who provide essential financial consulting services throughout California, and the United States. Willdan has provided the requested services to municipal clients for over two decades; and is the only firm providing these types of consulting services that also has a long history of providing contract staff support to public agencies for the delivery o f municipal services. This direct experience as “agency staff” provides us with firsthand understanding of City operations and is uniquely useful in determining the full effort associated with service delivery and in developing a fee schedule that is easy to communicate and implement. We are excited about this opportunity to serve the City of Diamond Bar. To discuss any aspect of our proposal, please contact me; my contact information is provided in the table below. Willdan Financial Services Proposal Contact Chris Fisher Vice President / Director 27368 Via Industria, Suite 200 | Temecula, CA 92590 Tel #: (951) 587-3500 | Fax #: (951) 587-3510 Email: CFisher@Willdan.com As a Vice President of Willdan Financial Services, I am authorized to bind the firm to the terms of this proposal, as well as the subsequent agreement. Respectfully, WILLDAN FINANCIAL SERVICES Chris Fisher Vice President / Director Willdan will work with the City to create new Cost Allocation Plan and User Fee models that provides the benefit of a fresh approach and new perspectives. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 1 City of Diamond Bar, CA B. Project Team Our management and supervision of the project team is very simple: staff every position with experienced, capable personnel in sufficient numbers to deliver a superior product to the City, on time and on budget. With that philosophy in mind, we have selected experienced professionals for this engagement. We are confident that our team possesses the depth of experience that will successfully fulfill your desired work performance. City of Diamond Bar | Project Team Key Team Member Project Role Responsibility to the Engagement Chris Fisher Vice President/Director Principal-in-Charge ▪ Ensure client satisfaction, flow of communication, and oversight of the project ▪ Technical guidance; ▪ Project oversight; ▪ Quality assurance & control; and ▪ Meeting and presentation attendance. Tony Thrasher Principal Consultant Project Manager ▪ Task oversight; ▪ Model development; ▪ Produce key elements of the analyses; ▪ Responsible for project deliverables; ▪ Report preparation and evaluation; and ▪ Meeting and presentation attendance. Priti Patel Senior Financial Analyst Senior Analyst ▪ Collect, interpret, and disseminate key data; ▪ Assistance with model development; ▪ Peer review; ▪ Report preparation; and ▪ Meeting and presentation attendance. Samantha Labitan Senior Analyst Analytical Support ▪ Collect, interpret, and disseminate key data; ▪ Assistance with model development; ▪ Peer review; and ▪ Report preparation. Robert Quaid Principal Consultant Technical Advisor ▪ Third party reviewer; and ▪ Report evaluation. Project Team Stability Mr. Fisher has been assigned to serve as the City’s representative; he has been selected for this role due to his vast experience, which includes the preparation and supervision of numerous fee studies, as well as his experience presenting to governing bodies, stakeholders, and industry groups. Resumes Resumes for Willdan’s project team are presented on the following pages. It is important to note that Mr. Fisher has been with Willdan for 24 years, ensuring the City of Diamond Bar of continuity and dedication in staffing during the completion of the project. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 2 City of Diamond Bar, CA Education San Francisco State University, Bachelor of Science, Finance Areas of Expertise Cost of Service Analyses Multi-disciplinary Team Management Special District Formations Client Presentations Proposition 218 Affiliations California Society of Municipal Finance Officers Municipal Management Association of Northern California California Municipal Treasurers Association 24 Years’ Experience Chris Fisher Principal-in-Charge Mr. Chris Fisher, Vice President / Director of Willdan’s Financial Consulting Services group, will serve as Principal-in-Charge for the City of Diamond Bar project. He will also share his extensive knowledge related to cost-of-service principles with members of the project team. Mr. Fisher joined Willdan in April of 1999, and during that time has managed an array of financial consulting projects for public agencies in California, Colorado, Texas, Arizona, and Florida, coordinating the activities of resources within Willdan, as well as those from other firms working on these projects. He is one of the firm’s leading experts for special district financing related to public infrastructure, maintenance, and services, including public safety. Related Experience City of West Hollywood, CA — Comprehensive User Fee Study and Cost Allocation Plan: Mr. Fisher is the principal-in-charge for the City’s Comprehensive User Fee Study and Cost Allocation Plan engagement, managing the overall execution of the project, providing technical guidance and quality control. City of Burbank, CA — Comprehensive Citywide User Fees and Charges Study: Mr. Fisher oversaw the City’s recently completed Citywide User Fees and Charges Study. City of Pomona, CA – Master Fee Schedule Update: Mr. Fisher was the principal-in-charge for the City’s master fee schedule update and update of the development impact fees. Mr. Fisher provided quality control and served as the primary contact with the City. City of Laguna Hills, CA — Comprehensive Cost Allocation Plan and Comprehensive User Fee Study: Mr. Fisher oversaw the update of the City’s general overhead allocation plan and cost -of- service user fees. City of Irvine, CA — OMB Cost Allocation Plan and Comprehensive User Fee Study: Willdan completed a cost allocation plan and user fee study for the City of Irvine. Mr. Fisher managed and provided quality assurance to this project, ensuring the accuracy of the models, as well as the final reports. He also presented the results to the City’s Finance Commission and to the City Council. City of Palm Desert, CA — Cost Allocation Plan and Comprehensive User Fee Study: Mr. Fisher is the principal-in-charge for the ongoing full cost allocation plan and user fee study. Willdan’s work includes the gathering of necessary data and information, interviews with City Staff to identify overhead support services and how they are u sed and interviews to gather information related to fee-based services. We are also developing financial models to calculate overhead allocations and personnel rates and the full cost of services for which fees are charged. We are working with Staff to finalize cost recovery targets, prepare reports and present the results. City of Murrieta, CA — Cost Allocation & OMB Compliant Plan and Comprehensive User Fee Study: Mr. Fisher served as the project manager on the City’s fee study. The primary objective for the cost allocation study was to ensure that general government costs were fairly and equitably allocated to appropriate programs and funds. The City recently re-engaged Willdan to conduct an update to both studies. City of Signal Hill, CA — Cost Allocation Plan and User Fee Study: As principal-in-charge, Mr. Fisher oversaw the development and review of a Full and OMB compliant cost allocation study and a comprehensive user fee and rate study for the City’s master list of fees. City of West Covina, CA — Comprehensive Cost Allocation Plan and User Fee Study: Mr. Fisher served in the role of project manager for the City’s engagement. The cost allocation plan developed will aid the City in the recovery of overhead costs related to central service activities. Housing Authority of the County of San Bernardino – Cost Allocation Plan: Mr. Fisher is the principal-in-charge for the Authority’s full and OMB cost allocation plan engagement, and the ongoing update. Willdan was brought in and worked with the Housing Authority and HUD to respond to unfavorable OIG audit findings related to the Authority’s’ approach to the allocation of overhead costs. We developed a new Cost Allocation Plan and are currently working on an update to that plan. The initial work resulted in the clearance of the HUD findings with no penalty to the Housing Authority. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 3 City of Diamond Bar, CA Education Bachelor of Science in Economics; California State Polytechnic University, Pomona Areas of Expertise Cost Allocation Plans Fiscal Analysis for User Fees and Rates District Administration Services Utility Rate Studies 14 Years’ Experience Tony Thrasher Project Manager Due to his cost allocation and user fee analyses experience, Mr. Tony Thrasher has been selected to serve as Project Manager for the City’s engagement. Mr. Thrasher is a Principal Consultant within the Financial Consulting Services group, whereby his responsibilities include managing projects and conducting fiscal analyses for cost allocation plans, user fees, and utility rate studies. Mr. Thrasher’s prior employment was as a financial analyst working in bond, equity, and mortgage - backed security markets for Wells Fargo Bank, Bank of New York Mellon, and Deutsche Bank. His experience includes portfolio accounting, differential analysis, and forecasting. Related Experience City of Chino Hills, CA — Cost Allocation Plan and Comprehensive User Fee Study: Mr. Thrasher is the project manager for the City’s Cost Allocation Plan and Comprehensive User Fee Study. He is working directly with the City contact throughout the engagement. City of West Hollywood, CA — Comprehensive User Fee Study and Cost Allocation Plan: As the project manager for City’s Comprehensive User Fee Study and Cost Allocation Plan engagement, Mr. Thrasher is overseeing the project analysts and is heavily involved in the analysis, development of models, preparation of reports and delivery of results. City of Burbank, CA — Comprehensive Citywide User Fees and Charges Study: Mr. Thrasher was the project manager for the City’s recently completed study, He directed the preparation of the model and reports and was responsible for the delivery of results to the City. City of Pomona, CA – Master Fee Schedule Update: Mr. Thrasher served as the project manager for the master fee schedule update portion of the City of Pomona’s engagement, which also included an update of the development impact fees. Mr. Thrasher was responsible for the development of models and reports and coordinating analytical support. City of Indian Wells, CA — User Fee Study: Mr. Thrasher served as the technical project manager for the City’s Administrative, Building, Planning and Public Works Departments. The study involved the identification of existing and potential new fees, fee schedule restructuring, data collection and analysis, orientation and consultation, quality control, communication and presentations, and calculation of individual service costs cost recovery levels. City of Palm Desert, CA — Cost Allocation Plan and Comprehensive User Fee Study: Mr. Thrasher is currently serving as the technical project manager for the City’s full cost allocation plan and user fee study. He is directly responsible for the creation of both models for the study, gathering and verification of the data, managing the a nalysts working to support him and presenting results to the City. City of Irvine, CA — OMB Cost Allocation Plan and Comprehensive User Fee Study: Serving as the project’s analyst, Mr. Thrasher provided analytical support; and designed micro -level allocation models to ensure full-cost recovery for public safety, public works, community development, community services, and administrative departments. City of San Marcos, CA — Cost Allocation Plan, Indirect Cost Rate Proposals and Comprehensive User Fee Study: Mr. Thrasher is the project manager for the City of San Marcos’ full and OMB compliant cost allocation plan, preparation of Indirect Cost Rate proposals, and Comprehensive User Fee Study engagement. He is the primary in developing the model, which contains all City personnel and expenditures broken down into the ICRP tables. The project is ongoing, and the User Fee Study is now underway. City of San Fernando, CA — Cost Allocation Plan and Comprehensive User Fee Study: Mr. Thrasher was the project manager for the City’s cost allocation plan, OMB compliant plan and comprehensive user fee study engagement. Willdan has recently, through a competitive bid, been re-selected to update the cost allocation plan. City of Mission Viejo, CA — Cost Allocation Plan and User Fee Study: Mr. Thrasher was assigned to work with the City on this project, providing analytical support, gathering data, working with staff to make refinements, and developing cost allocation and fee models to ensure full-cost recovery for building and safety, planning, community development, and public works departments. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 4 City of Diamond Bar, CA Education Bachelor of Arts; Business Management, Information Systems and International Business, University of Cincinnati Areas of Expertise Cost Allocation Plans User Fee Studies Proposition 218 9 Years’ Experience Priti Patel Senior Analyst Ms. Priti Patel is a Senior Analyst within the Financial Consulting Services group, whereby she supports project managers in conducting utility rate analyses, fee studies, cost allocation plans, monitoring Proposition 218 compliance, and forming special districts. Coordinating and conducting activities associated with Cost Allocation Plans and User Fee Studies, including database integration and manipulation, revenue and expenditure analyses, and documentation preparation are just some of Ms. Patel’s duties. With these duties, she interacts with clients on a regular basis . Ms. Patel joined Willdan as an analyst with the District Administration Group, while with DAS she performed research and analysis needed for local government financial issues related to district administration, including document data entry and updating, d atabase management, research and report preparation. She also provided general information on questions pertaining to Assessment Districts and special taxes (such as Mello-Roo’s Pools), as well as the status of property delinquencies. Related Experience City of Chino Hills, CA — Cost Allocation Plan and Comprehensive User Fee Study: Providing analytical support in the preparation of a cost allocation plan and comprehensive fee study, Ms. Patel worked to identify and take into account direct and indirect costs, along with changes in staffing , structure, and service delivery methods. She is also assisting in the preparation of user-friendly Excel- based models that City staff can easily update in the future to determine the proper allocation of expenditures and ongoing full cost of City-provided services. City of West Hollywood, CA — Comprehensive User Fee Study and Cost Allocation Plan: Ms. Patel is serving as the primary financial analyst for City of West Hollywood’s Fee Study engagement. Ms. Patel has been instrumental in collecting the necessary data and collaborating with the City and Willdan senior project team members in conducting the study, including development of the model, researching similar fees in comparable cities and preparation of reports. City of Burbank, CA — Comprehensive Citywide User Fees and Charges Study: Ms. Patel provided analytical support and gathered budget and allocation basis data for this engagement. She also assisted in the development of the financial model. City of Laguna Hills, CA — Cost Allocation Plan and Comprehensive User Fee Study: Ms. Patel provided analytical support in the preparation of a full cost allocation plan and fee study for the development of a master list of fees. City of Fillmore, CA — Full Cost Allocation Plan and User Fee Study: Ms. Patel helped develop a cost allocation plan and model that fully allocated central overhead costs to appropriate operating departments, funds, and/or programs. She assisted in the completion of the model and report and worked directly with senior staff on their feedback and revisions. City of San Fernando, CA — Cost Allocation Plan and Comprehensive User Fee Study: Ms. Patel provided support to senior team members in the preparation of the cost allocation plan, OMB compliant plan and comprehensive user fee study engagement. City of National City, CA — Cost Allocation Plan, OMB Compliant Cost Allocation Plan, User Fee Study, and ISF Allocation Study: Ms. Patel provided analytical support in the preparation of this study, her primary duties included development of the models, finalizing model figures and results, and generating reports. City of Yucaipa, CA — Cost Allocation Plan and Comprehensive User Fee Study: Provided analytical support in the preparation of a Cost Allocation Plan and OMB compliant cost allocation plan and comprehensive fee study for the development of a master list of fees. Ms. Patel worked to identify and take into account direct and indirect costs, along with changes in staffing, structure, and service delivery methods. City of Pittsburg, CA — Cost Allocation Plan and User Fee Study: Ms. Patel was assigned to provide assistance to senior project team members on the City of Pittsburg Cost Allocation Plan and User Fee Study engagement. She will be a technical lead for the gathering of data, creation of the models and preparation of study reports and presentations. The City hired Willdan for the original study, and for two subsequent updates. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 5 City of Diamond Bar, CA Samantha Labitan Analytical Support Ms. Samantha Labitan is Senior Analyst within Willdan’s Financial Consulting and District Administration Services groups. Ms. Labitan provides analytical support under the guidance of the project team. Her primary function is to support project managers and senior analysts with cost allocation plans and user fee studies. She specializes in analysis for a variety of clients, including cities, water districts, public utilities, and school districts. She regularly speaks with individuals representing title companies, real estate agencies, and appraisal firms, together with staff from cities and counties. Willdan’s proprietary computer system allows him to readily access the owner’s name, the Assessor’s Parcel Number, existing and future taxes or assessments, and more; thus, enabling expedient service. Community Facilities Districts, Local Improvement Districts, Landscape and Lighting Districts, and County Service Areas are some of the special districts she administers. Select Relevant Experience City of West Hollywood, CA — Cost Allocation Plan and Comprehensive User Fee Study: For this project, Ms. Labitan provides analytical support. Primary duties include gathering and verifying necessary data, finalizing model figures and generating reports. City of Lynwood, CA — Cost Allocation Plan & OMB Compliant Cost Allocation Plan and User Fee Study: Ms. Labitan provided support to the project team specific to the preparation of a comprehensive fee study, full and OMB compliant cost allocation plan. Ms. Labitan worked in tandem with the project managers to identify and account for direct and indirect costs, along with changes in staffing, structure, and service delivery methods. City of San Fernando, CA — Cost Allocation Plan and Comprehensive User Fee Study: Ms. Labitan is currently providing support to senior team members in the preparation of a cost allocation plan, OMB compliant plan and comprehensive user fee study. City of Richmond, CA — Cost Allocation Plan & User Fee Study: As analytical support, Ms. Labitan provided assistance to the project team. Primary duties included gathering and verifying necessary data, finalizing model figures and generating reports. City of Gilroy, CA — Cost Allocation Plan and Comprehensive User Fee Study: Ms. Labitan worked on the team for the City’s fee study project, providing analytical support, gathering data, working with staff to make refinements, and developing cost allocation and fee models to ensure full - cost recovery for building and safety, planning, community development, and public works departments. City of El Centro, CA — Full & OMB Compliant Cost Allocation Plan and User Fee Study: Ms. Labitan served as the analyst in the preparation of a full & OMB compliant Cost Allocation Plan and Comprehensive User Fee Study, for the City of El Centro engagement. City of Goleta, CA — Cost Allocation Plan, OMB Compliant Plan, and Comprehensive User Fee Study: Ms. Labitan provided analytical support to the project team for the City’s comprehensive fee study, full and OMB compliant cost allocation plan. City of Los Banos, CA — Full & OMB Compliant Cost Allocation Plan and Comprehensive User Fee Study: Ms. Labitan provided analytical support to the project team for the City’s comprehensive fee study, full and OMB compliant cost allocation plan. City of Blythe, CA — Full and OMB Compliant Cost Allocation Plan: Ms. Labitan served as the analyst in the preparation of a full and OMB compliant cost allocation plan, for the City of Blythe engagement. City of Pismo Beach, CA — Comprehensive User Fee Study: Ms. Labitan served in the capacity of assistant analyst for the City’s comprehensive fee study. City of Brighton, CO — Cost Allocation & OMB Compliant Plan: Ms. Labitan is providing analytical support for the City’s cost allocation plan. Education University of California, Santa Barbara Bachelor of Arts, Mathematics Areas of Expertise Cost Allocation Plans User Fee Studies Benefit/Maintenance Assessment Districts Community Facilities Districts Local Improvement Districts 7 Years’ Experience DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 6 City of Diamond Bar, CA Education Bachelor of Science, University of Southern California Areas of Expertise Fiscal Analysis for User Fees and Rates Cost Allocation Plans Acquisition Audit Services Statutory Financial Reporting Fund Audits Quality Review of Community Facilities, Lighting & Landscaping, and Assessment Districts Affiliations California Society of Municipal Finance Officers California Society of CPAs 35 Years’ Experience Robert Quaid Technical Advisor With his 35 years of extensive experience in public financing, Mr. Robert Quaid has been selected to provide quality assurance/quality control in the role of technical advisor. In his position as a Principal Consultant at Willdan, Mr. Quaid provides project management, procedural support, technical support, and quality review for Willdan’s District Administration group, as well as the Financial Services Consulting group specific to cost allocation plans, user fee studies, and special financial analysis. Prior to joining Willdan, Mr. Quaid worked in the private industry of real estate accounting and finance. He began his career with the public accounting firm formerly known as Haskins & Sells (currently known as “Deloitte & Touche”). His experience includes financial statement analyses, asset administration, computer conversion, and reporting to the Securities and Exchange Commission for several public real estate partnerships. In 1979, Mr. Quaid became a licensed California CPA. Related Experience City of Thousand Oaks, CA — Cost Allocation Plan: Mr. Quaid served as project manager for the development of an OMB A-87 compliant cost allocation plan model using fiscal year actual costs as the basis for the allocations. He was responsible for the preparation of the Cost Allocation Plan report and provided cost allocation model training to City staff. The objective of this project was to determine the appropriate allocation of indirect costs from City General Fund central service departments to the General Fund operating departments/programs and the non-General Fund departments/programs. The plan model included 16 allocation bases allocating costs to over 100 departments and divisions. Both full and OMB A-87 cost allocation models were delivered to the City. Willdan was awarded a four-year contract. Cities of Fontana, Gardena and Hawthorne, CA — Cost Allocation Plan Projects: For each of these cities, Mr. Quaid served in the role of task manager for the development of an OMB A -87 compliant cost allocation plan model using Microsoft Excel. He was responsible for the preparation of the cost allocation plan report and trained City staff on how to use the cost allocation model. City of Cathedral City, CA — Comprehensive User Fee Study: Mr. Quaid served as project manager for a user fee study that required updating fees for Planning, Engineering, Building, Police, Fire, City Clerk, and Finance. Mr. Quaid has provided Quality Assurance and Quality Control to multiple clients throughout California. Provided below are a few examples of clients for which services have been provided in the previous three years. ▪ City of Arcadia, CA ▪ City of Belmont, CA ▪ City of Burbank, CA ▪ City of Cerritos, CA ▪ City of Chino Hills, CA ▪ City of Claremont, CA ▪ City of Coalinga, CA ▪ City of El Cerrito, CA ▪ City of Fillmore, CA ▪ City of Hayward, CA ▪ City of Indian Wells, CA ▪ City of Lynwood, CA ▪ City of Monterey, CA ▪ City of Murrieta, CA ▪ City of Petaluma, CA ▪ City of Richmond, CA ▪ City of Rocklin, CA ▪ City of St. Helena, CA ▪ County of San Benito, CA ▪ City of San Bruno, CA ▪ City of Irvine, CA ▪ City of Salinas, CA ▪ City of Upland, CA ▪ City of Watsonville, CA ▪ City of West Hollywood, CA ▪ City of Yucaipa, CA DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 7 City of Diamond Bar, CA C. Firm’s Experience Firm Profile Willdan Financial Services is an operating division within Willdan Group, Inc. (WGI), which was founded in 1964 as an engineering firm working with local governments. Today, WGI is a publicly traded company (WLDN). WGI, through its divisions, provides prof essional technical and consulting services that ensure the quality, value and security of our nation’s infrastructure, systems, facilities, and environment. The firm has pursued two primary service objectives since its inception—ensuring the success of its clients and enhancing its surrounding communities. A financially stable company, Willdan has approximately 1,500 employees working in more than a dozen states across the U.S. Our employees include a number of nationally recognized Subject Matter Experts for all areas related to the broadest definition of connected communities—five of whom are committed to contributing their expertise throughout the duration of the City of Diamond Bar’s Citywide Fee Study and Cost Allocation Plan engagement. Willdan has solved economic, engineering and energy challenges for local communities and delivered industry -leading solutions that have transformed government and commerce. Today, we are leading our clients into a future accelerated by changes in resources, infrastructure, technology, regulations, and industry trends. Willdan Financial Services Established on June 24, 1988, Willdan Financial Services, is a national firm and is one of the largest public sector economic and financial analysis consulting firms in the United States. Since that time, we have helped over 800 public agencies successfully address a broad range of infrastructure challenges. Our staff of over 80 professionals support our clients by conducting year-round workshops and on-site training to assist them in keeping current with the latest developments in our areas of expertise. Willdan assists local public agencies by providing the following services: Willdan Financial Services Services ▪ User fee studies; ▪ Cost allocation studies; ▪ Utility rate and cost of service studies; ▪ Real estate economic analysis; ▪ Feasibility studies; ▪ Municipal Advisory; ▪ Arbitrage and continuing disclosure services; ▪ Economic development strategic plans; ▪ Development impact fee establishment and analysis; ▪ District administration services; ▪ Property tax audits; ▪ Tax increment finance district formation and amendment; ▪ Housing development and implementation strategies; ▪ Debt issuance support; and ▪ Long-term financial plans and cash flow modeling. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 8 City of Diamond Bar, CA Firm Experience Willdan Financial Services has provided User Fee Study and Cost Allocation Plan services to municipal clients for 25 years; and has prepared comprehensive user fee studies as well as cost allocation plans, and OMB compliant cost allocation plans for clients throughout California, and the United States. Since 1998, we have developed the expertise to successfully integrate this service into the Financial Consulting Services group’s primary functions. Willdan’s Financial Consulting Services staff has assisted well over 100 California government agencies with the development and/or update of all fee types. Each project has required defensible documentation and thorough coordination of fee program changes for different agency departments and stakeholders within the business community. In some cases, Willdan has been required to negotiate fees with stakeholders and, on occasion, defend them in meetings and public forums. We are particularly strong in advising our clients on the advantages and disadvantages of different fee schedule structures (Citywide versus multiple-fee districts/zones; more versus fewer land-use categories; etc.) and methods of fee calculation that are based on the City’s and stakeholder priorities and applicable regulations that comply with Proposition 26 and Proposition 218. Our record of success within the industry provides assurance of the professionalism and capability we will bring to this engagement. A team composed of project managers and analysts develop and/or update user fee studies and cost allocation plans. Willdan has extensive experience with the range of fees charged in the region and the state, and the typical pros, cons, and challenges of each, both in implementation and management. Willdan will bring its expertise to the City’s process of considering financial, practical and policy issues in deciding on its future fee program. Extensive Public Sector Experience Willdan has delivered industry-leading financial, energy and engineering solutions that have transformed government and commerce for 60 years. Willdan Financial Services advises governments throughout the United States and abroad about financial and economic consulting. We serve all levels of government and collaborate with government staff, constituents, developers, officials, and other professional services firms. Experienced Team Our employees know and understand the problems facing local government under the current economic climate, and we have oriented our practice to support an agency’s modified budget policies and public service priorities. Project Dedication Willdan has assembled a project team of five subject matter experts within the Financial Consulting Services group, to conduct the City of Diamond Bar Fee Study engagement. This team has coordinated or participated in numerous public stakeholder and staff workshops regarding fees and cost of service-based charges. Financial Stability Willdan Group, Inc. (WGI) has sustained a healthy financial performance record due to the outstanding performance of our operating divisions and a strong, dependable reputation in municipal consulting. Detailed financial statements and annual reports are included on our webpage (http://ir.willdangroup.com/). As a publicly traded company (WLDN), Willdan must provide public financial information as required by the SEC. Furthermore, Willdan Financial Services is not currently involved in any condition (e.g., bankruptcy, pending litigation, planned office closures, impending merger) that may impede our ability to complete this engagement. Financial Stability ▪ In business for 60 years ▪ Over 1,500 employees ▪ Fiscal Year 2022 Consolidated Contract Revenue of $429M ▪ Market capitalization of $231M (January 2023) ▪ $50 million Line of Credit with the ability to increase up to $60 million DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 9 City of Diamond Bar, CA References Below are recent project descriptions, including client contact information, which are similar in nature to those requested by the City of Diamond Bar engagement. We are proud of our reputation for customer service and encourage you to contact these clients regarding our commitment to completing the projects within budget and agreed upon timelines. City of Chino Hills, CA | Full Cost Allocation Plan and Comprehensive User Fee Study The City of Chino Hills engaged Willdan to complete a comprehensive Cost Allocation Plan and Comprehensive User Fee Study. Willdan staff met with City staff to verify the City’s objectives for the study, independently gathered most of the necessary data for the development of the CAP model and methodology and worked directly with City staff to gather additional detail or clarify information where necessary. We worked with City staff to understand the various functions served by indirect staff in various City departments, and which operating departments or funds they served. We w orked directly with City staff to develop and verify allocation bases and make adjustments through several iterations of the CAP model, as necessary. We developed a cost-of-service analysis and model that updated existing fees and incorporated new fees and used it to create an updated comprehensive fee schedule. Willdan is currently providing an update to the User Fee Study and Cost Allocation Plan. Client Contact: Christa Buhagiar, Finance Director 14000 City Center Drive, Chino Hills, CA 91709 Tel. #: (909) 364-2642 | Email: cbuhagiar@chinohills.org Project Dates: May 2018 – Ongoing City of Claremont, CA | Comprehensive User Fee Study and Full Cost Allocation Plan Willdan was engaged to prepare for the City of Claremont a Cost Allocation Plan and Comprehensive User Fee Study. Willdan developed a cost allocation plan and model that fully allocated central overhead costs to appropriate operating departments, funds, and/or programs. Our primary objective for the cost allocation study was to ensure that general government costs are fairly and equitably allocated to appropriate programs and funds, based on tailored and well thought out allocation factors. Willdan reviewed and analyzed existing user fee programs, and based upon conversations with staff, made suggestions, as necessary, for fees that may need to be added to the City’s fee schedule for which fees were not currently being charged. Utilizing the full CAP, the comprehensive user fee study phase was completed with full interviews and being conducted on site, and a comprehensive fee model developed. Willdan has recently been re-selected to provide an update to the User Fee Study and Cost Allocation Plan. Client Contact: Adam Pirrie, City Manager 207 Harvard Avenue, Claremont CA 91711 Tel #: (909) 399-5328 | Email: APirrie@ci.Claremont.ca.us Project Dates: May 2018 – Ongoing City of El Monte, CA | Full & OMB Compliant Cost Allocation Plan, Comprehensive User Fee Study and Development Impact Fee Study Willdan completed a full cost allocation plan, OMB compliant cost allocation plan, comprehensive user fee study, along with a development impact fee study for the City of El Monte. The Willdan team worked collaboratively with City staff to gather the data to develop the cost allocation model. Our primary objective for the cost allocation study update was to ensure that general government costs are fairly and equitably allocated to appropriate programs and funds, based on tailored and well thought out allocation factors. The Cost Allocation Plan was also created to develop OMB compliant overhead allocations and indirect rates. Willdan developed a cost-of-service analysis and model that updated existing fees and incorporated new fees and used it to create an updated comprehensive fee schedule. Willdan also prepared a facility rental fee analysis and filming fee study for the City. The project team is currently preparing a User Fee Study for the Police Department. Client Contact: Steven Wright, Consultant 11333 Valley Boulevard, El Monte, CA 91731 Tel. #: (626) 826-4695 | Email: swright@interwestgrp.com Project Dates: October 2019 – June 2021 DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 10 City of Diamond Bar, CA City of Burbank, CA | Comprehensive User Fee Study In Spring of 2023 Willdan completed a comprehensive master user fee study for the City of Burbank. Burbank is a large, diverse city with a full range of municipal services. We worked with City staff to gather the necessary data to incorporate appropriate central service overhead factors from the City’s current Cost Allocation Plan into this analysis. Following this, we analyzed the current fee schedule, developed a detailed cost -of-service analysis, and calculated the full cost of providing services for which fees are charged. We also evaluated opportunities to implement new fees and eliminate obsolete ones. Finally, we conducted fee comparisons with other local municipal agencies and worked with City Staff to develop fee-setting recommendations that incorporated policy guidelines and presented these to the City Council for adoption. Willdan updated many of the fee programs and their structures. Final master fee recommendations were made to address the City’s goal to maximize the recovery of the costs of providing services, to the best extent possible, including overhead. The final steps of the process included a detailed presentation to the City Council, and delivery to the City of the fee model for their future use. Client Contact: Justin Hess, City Manager 275 E. Olive Avenue, Burbank, CA 91510 Tel #: (818) 238-5800| Email: jhess@burbankca.gov Project Dates: August 2022 – April 2023 City of Tustin, CA | Comprehensive User Fee Study Willdan prepared a Comprehensive User Fee Study for the City of Tustin. Willdan reviewed and analyzed existing user fee programs, and based upon conversations with staff, made suggestions, as necessary, for fees that may need to be added to the City’s fee schedule for which fees were not currently being charged. The comprehensive user fee study was completed with full interviews and being conducted, and a comprehensive fee model developed. Client Contact: Jason Al-Imam, Director of Finance 300 Centennial Way, Tustin, CA 92780 Tel #: (714) 573-3061 | Email: jalimam@tustinca.org Project Dates: September 2020 – May 2021 City of Eastvale, CA | Comprehensive User Fee Study and Full & OMB Cost Allocation Plan Through competitive bid, the City of Eastvale engaged Willdan Financial Services to conduct a comprehensive study of the City’s user fees, as well as the preparation of a Full and OMB compliant Cost Allocation Plan. Our primary objective for the cost allocation study was to ensure that general government costs are fairly and equitably allocated to appropriate programs and funds, based on tailored and well thought out allocation factors. The Cost Allocation Plan was also created to develop OMB compliant overhead allocations and indirect rates. Willdan is currently wrapping up the Comprehensive User Fee Study. The Cost Allocation Plan and primary User Fee Study are complete. We are working with the City to incorporate some minor adjustments and conduct meetings with local stakeholder groups, Willdan developed the Cost Allocation Plan and model, reviewed and analyzed existing user fee programs, and working collaboratively with staff, made suggestions as necessary for additions to the City’s fee schedule for activities for which fees were not currently being charged. Client Contact: Amanda Wells, Finance Director/ City Treasurer 12363 Limonite Ave. Suite 910, Eastvale, CA 91752 | Tel #: (951) 703-4430 | Email: finance@eastvaleca.gov Project Dates: July 2021 - Ongoing DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 11 City of Diamond Bar, CA Similar Studies Provided in the table below is a list of the public agencies in which similar services are currently in progress, or have been completed, in the previous five years. Willdan Financial Services Five Year Cost Allocation Plan and User Fee Study Experience Client Project Description City of Amarillo, TX Cost Allocation Plan City of Arcadia, CA Cost Allocation Plan and Comprehensive User Fee Study City of Arroyo Grande, CA Cost Allocation Plan, OMB Compliant Plan, User Fee Study and Development Impact Fee Study City of Arvin, CA Cost Allocation Plan City of Aurora, CO Cost Allocation Plan and Comprehensive User Fee Study City of Barstow, CA Cost Allocation Plan City of Bedford, TX Cost Allocation Plan City of Belmont, CA Development Services User Fee Study City of Bellflower, CA Cost Allocation Plan, OMB Compliant Plan, User Fee Study and Development Impact Fee Study City of Benicia, CA Cost Allocation Plan and Comprehensive User Fee Study City of Blythe, CA Cost Allocation Plan and Comprehensive User Fee Study City of Brighton, CO Cost Allocation Plan City of Burbank, CA Comprehensive User Fee Study City of Calexico, CA EMS User Fee Study City of Canyon Lake, CA Comprehensive User Fee Study & EMS User Fee Study City of Capitola, CA Cost Allocation Plan and Comprehensive User Fee Study City of Cave Creek, AZ Cost Allocation Plan and Comprehensive User Fee Study City of Chino, CA Comprehensive User Fee Study, Cost Allocation Plan and Indirect Cost Rate Studies City of Chino Hills, CA Cost Allocation Plan and Comprehensive User Fee Study, and Updates City of Claremont, CA Cost Allocation Plan and User Fee Study City of Clermont, FL Building & Safety Department User Fee Study City of Commerce City, CO Comprehensive User Fee Study and Development Impact Fee Study City of Coppell, TX Full Cost Allocation Plan City of Cudahy, CA Cost Allocation Plan, OMB Compliant Plan, User Fee Study and Development Impact Fee Study City of DeSoto, TX Comprehensive User Fee Study City of Dinuba, CA Cost Allocation Plan & User Fee Study City of El Cerrito, CA Cost Allocation Plan and Community Development Department User Fee Study City of El Monte, CA Cost Allocation Plan, OMB Compliant Plan, User Fee Study and Updates, and Development Impact Fee Study City of Eastvale, CA Cost Allocation Plan, OMB Compliant Plan, and Comprehensive User Fee Study City of Encinitas, CA Development Services User Fee Study and Cost Allocation Plan and Updates City of Escondido, CA Comprehensive User Fee Study, Full Cost Allocation Plan, and OMB Compliant Plan City of Fillmore, CA Cost Allocation Plan, OMB Compliant Plan, User Fee Study and Development Impact Fee Study City of Foster City, CA Cost Allocation Plan, OMB Compliant Plan, and Comprehensive User Fee Study City of Fountain Hills, AZ Comprehensive User Fee Study City of Fountain Valley, CA Cost Allocation Plan and Comprehensive User Fee Study City of Fontana, CA Cost Allocation Plan, OMB Compliant Plan, and User Fee Study City of Fullerton, CA Community Development Department User Fee Study and Fire Department User Fee Study DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 12 City of Diamond Bar, CA Willdan Financial Services Five Year Cost Allocation Plan and User Fee Study Experience Client Project Description City of Georgetown, TX Cost Allocation Plan City of Gilroy, CA Cost Allocation Plan, OMB Compliant Plan, and Comprehensive User Fee Study & 2023 CPI Updates City of Goleta, CA Cost Allocation Plan, OMB Compliant Plan, and Comprehensive User Fee Study City of Hayward, CA Comprehensive Master User Fee Study, Full Cost Allocation Plan, and Updates, and Rental Inspection Program Fee Analysis City of Hesperia, CA Comprehensive User Fee Study City of Hollister, CA Planning User Fee Study City of Indian Wells, CA Comprehensive User Fee Study & Updates City of Irvine, CA Cost Allocation, OMB Compliant Plan, Comprehensive User Fee Study, and Building & Safety Fee Update City of Irwindale, CA Cost Allocation Plan, User Fee Study and Development Impact Fee Study City of Kingsburg, CA Full & OMB Compliant Cost Allocation Plan City of La Puente, CA Cost Allocation Plan and Comprehensive User Fee Study City of Lake Elsinore, CA User Fee Study and Cost Allocation Plan and Updates City of Lindsay, CA Cost Allocation Plan, User Fee Study, and Impact Fee Analysis City of Lomita, CA Cost Allocation Plan, OMB Compliant Plan, User Fee Study and Development Impact Fee Analysis City of Los Alamitos, CA Cost Allocation Plan, OMB Compliant Plan, and Comprehensive User Fee Study City of Los Altos, CA Cost Allocation Study, OMB Compliant Plan, and Comprehensive User Fee Study City of Los Angeles, CA Building & Safety User Fee Study City of Los Banos, CA Full Cost Allocation Study, OMB Compliant Plan, and Comprehensive User Fee Study City of Lynwood, CA User Fee Study and Cost Allocation Plan, and Updates City of McFarland, CA Cost Allocation Plan and Utility Rate Study City of Manteca, CA Cost Allocation Plan and Comprehensive User Fee Study City of Maywood, CA Comprehensive User Fee Study City of Mesquite, TX Cost Allocation Plan and OMB Compliant Plan, and Updates City of Mission Viejo, CA Comprehensive User Fee Study and Cost Allocation Plan, and Updates City of Missouri City, TX Full and OMB Compliant Cost Allocation Plan and User Fee Study City of Montebello, CA Cost Allocation Plan and User Fee Study, and Updates City of Monterey Park, CA Cost Allocation Plan and User Fee Study, and Updates City of Monterey, CA Cost Allocation Plan and Indirect Cost Rate City of Murrieta, CA Comprehensive User Fee Study, Cost Allocation Plan, and OMB Compliant Plan and Updates City of Napa, CA Comprehensive User Fee Study, Full Cost Allocation Plan, and OMB Compliant Plan City of National City, CA Cost Allocation Plan, OMB Compliant Cost Allocation Plan, User Fee Study, and ISF Allocation Study City of Oroville, CA Cost Allocation Plan and Updates City of Oviedo, FL Cost Allocation Plan City of Palm Desert, CA Cost Allocation Plan and Comprehensive User Fee Study, and Updates City of Patterson, CA Comprehensive User Fee Study, Full and OMB Compliant Cost Allocation Plan City of Paramount, CA Cost Allocation Plan and Comprehensive User Fee Study City of Petaluma, CA Cost Allocation Plan, User Fee Study, CIP Admin Rate & Work Order Rate Analysis, Hourly Overhead Rates, and ISF Allocation Study, and Updates City of Pismo Beach, CA Cost Allocation Plan, OMB Compliant Plan, and User Fee Study City of Pittsburg, CA User Fee Study and Cost Allocation Plan, and Updates City of Pleasant Hill, CA Cost Allocation Plan, OMB Compliant Plan, and User Fee Study City of Pomona, CA Master Fee Schedule Update and Development Impact Fee Review DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 13 City of Diamond Bar, CA Willdan Financial Services Five Year Cost Allocation Plan and User Fee Study Experience Client Project Description City of Richmond, CA Cost Allocation Plan, OMB Compliant Plan, User Fee Study and Development Impact Fee Study City of Rosemead, CA Cost Allocation Plan, OMB Compliant Plan, User Fee Study and Development Impact Fee Study City of St. Helena, CA Cost Allocation Plan, OMB Compliant Plan, User Fee Study and Development Impact Fee Study, and Updates City of San Anselmo, CA Cost Allocation Plan and Comprehensive User Fee Study City of San Bruno, CA Comprehensive User Fee Study, Cost Allocation Plan, and OMB Compliant Plan, and Updates City of San Dimas, CA Cost Allocation Plan and Comprehensive User Fee Study City of San Fernando, CA Cost Allocation Plan, OMB Compliant Plan, User Fee Study and Development Impact Fee Study, and Updates City of San Jacinto, CA Cost Allocation Plan, OMB Compliant Plan, User Fee Study and Development Impact Fee Study City of San Luis, AZ Cost Allocation Plan City of San Marcos, CA Cost Allocation Plan, Indirect Cost Rate Studies and Comprehensive Citywide User Fee Study City of Santa Cruz, CA Citywide Overhead Cost Allocation Plan, Santa Cruz Library Cost Allocation Plan, and Fleet and Facility Services Cost Allocation Plan, and Updates City of Santa Paula, CA Cost Allocation Plan, OMB Compliant Plan, User Fee Study and Development Impact Fee Study City of Selma, CA EMS User Fee Study City of Sierra Madre, CA Comprehensive User Fee Study, Full and OMB Compliant Cost Allocation Plan City of Soledad, CA User Fee Study City of Stanton, CA Comprehensive User Fee Study, Cost Allocation Plan, and OMB Compliant Plan City of Tamarac, FL Building & Safety Department User Fee Study City of Temple, TX Comprehensive User Fee Study City of Tulare, CA Comprehensive User Fee and Rate Study, Full Cost Allocation Plan, and OMB Compliant Plan City of Tustin, CA Comprehensive User Fee Study, and Updates City of Twentynine Palms, CA Comprehensive User Fee Study, Full and OMB Compliant Cost Allocation Plan, City of Upland, CA Cost Allocation Plan and Comprehensive User Fee Study City of Vernon, CA Cost Allocation Plan and Comprehensive User Fee Study City of Watsonville, CA Comprehensive User Fee and Rate Study, Cost Allocation Plan, and OMB Compliant Plan, and Updates City of West Hollywood, CA Cost Allocation Plan and User Fee Study, and Updates City of West Sacramento, CA Cost Allocation Plan, OMB Compliant Plan, and Comprehensive User Fee Study, and Updates City of Yucaipa, CA Comprehensive User Fee and Rate Study, Full Cost Allocation Plan, and OMB Compliant Plan, and Updates Coachella Valley Cemetery, CA User Fee Study County of Mono, CA Comprehensive User Fee Study County of Placer, CA Land Development Fee Study Housing Authority of the City of Alameda, CA Cost Allocation Plan and Updates Housing Authority of the County of San Bernardino, CA Cost Allocation Plan and Updates Placer County Water Agency, CA Cost Allocation Plan and Overhead Rate Study Town of Apple Valley, CA Cost Allocation Plan Town of Paradise Valley, AZ Master User Fee Study Town of Sunnyvale, TX Comprehensive User Fee Study Town of Yucca Valley, CA Comprehensive User Fee Study DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 14 City of Diamond Bar, CA D. Methodology/Project Understanding Project Understanding Willdan Financial Services (“Willdan”) understands that the City of Diamond Bar (“City”) is seeking a Comprehensive Citywide User Fee Study and Cost Allocation Plan that will enhance fiscal sustainability and equitable distribution of financial resources within the community, align fees and charges with the cost of providing the services, while promoting transparency, fairness, and responsible financial management. Given our experience, we have a clear understanding of the issues and concerns that are encountered with this type of project, and more importantly, how to address and overcome them and meet the City’s objectives. Key City issues and objectives that are addressed within our scope of services include the following: ▪ Meeting with City Staff to review existing fee schedules, conduct interviews and gather information necessary to understand the processes, operations, structure and staffing necessary for the City to provide services for which fees are charged; ▪ Conducting analysis that clearly identifies the full (100%) cost of providing services for which fees are charged, and ensuring that there is a reasonable relationship between these costs, the services being provided, and the recipients of these services – all to support compliance with Prop 26 and Prop 218; ▪ Developing a well-documented Cost Allocation Plan for both full and OMB compliant purposes, that is flexible and able to accommodate changes in City structure, staffing and processes going forward, and which allows for inflation adjustments; ▪ Comparing costs of providing services with current cost recovery levels and evaluating and adjusting fees and charges to ensure they align with the cost of the services being provided by the City; ▪ Identifying and evaluating opportunities to develop and implement fees for services being provided for which fees don’t currently exist; ▪ Identifying the amount of revenue being recovered based on current fee levels and activity levels, and projecting future estimates so that recommended fees recover appropriate amounts of revenue; ▪ Focusing on changes that may have occurred in the City’s staffing and cost structures to ensure that future fees adequately recover anticipated costs; ▪ Working with City Staff to develop meaningful recommendations for fee setting and subsidies where charging fees that represent full cost recovery may not be reasonable for policy or political reasons; ▪ Providing meaningful ‘apples to apples’ comparisons of key fees charged by the City of Diamond Bar to other similar and/or nearby cities chosen in discussions between Willdan and City Staff. The comparisons will involve applicable fees for sample representative projects which the City could anticipate encountering; ▪ Providing the City with models that incorporate data and information used in developing updated fees, and allows for updates for CPI, new added personnel, updated time estimates and volumes, or other factors as necessary ; and ▪ Preparing a report that clearly identifies services for which fees are charged, the cost of those services, current and recommended cost recovery levels, and fee amounts, and p resenting the results in a way that is readily understood by decision makers. The end products will include user-friendly Excel-based models, which City staff will retain, and which can be easily updated to add or remove services and/or costs, update budgets in future years, determine the proper allocation of expenditures, and on-going full cost of services provided by the City. Most importantly, we will ensure that the results and recommendations are clear and understandable, defensible, and easily implementable. We will meet directly with departmental representatives at the City at the beginning of the project, to discuss the approach and process for the studies. Discussions will include ways to combine tasks and efforts among the cost allocation plan and user fee study components to maximize efficiencies and ensure adherence to specified timelines. The completion of a CAP is a key component and first step in the analysis necessary to calculate the cost of providing services. A well thought out CAP ensures that indirect costs associated with central overhead services, such as finance, human resources, or city clerk, are appropriately allocated to operating departments, and ultimately included as a cost component of fees for services . We will work collaboratively with City staff to identify the overhead support services that are provided to operating departments in the City and develop a fair and defensible means of allocating these costs. Rather than a costly and inflexible proprietary software, which can require expensive licensing fees, Willdan builds models utilizing Excel, from the ground up, employing the City’s budget as the gauge. This model, which is then the City’s to retain, gives City staff the control to make on- the-fly adjustments and updates. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 15 City of Diamond Bar, CA Our unique model allows us to provide a CAP that will also be compliant with 2 CFR Part 200 Federal regulations related to cost reimbursement and grant funding, formerly known as OMB A-87 and 2 CFR Part 225 guidelines, which have now been superseded by the Omni Circular. The new circular did not completely overhaul the guidelines, and the intent is still the same, but it did add new limitations to consider and incorporate into a compliant CAP. For the Citywide User Fee Study, we will work directly with personnel at the City who provide services and interact directly with residents and customers, to understand the personnel and procedures involved. By carefully examining these processes, we will be able to identify associated costs such as direct staff costs (salaries and benefits) associated with personnel involved in the activities, and appropriate overhead allocations from both the department and city levels. For a successful and effective engagement, it is important to have a thorough understanding of specific City policies and objectives, the structure and organization of the City, and the relationships between the central and operating departments. We bring years of successful experience working directly with hundreds of cities throughout California. Willdan possesses the resources, practical experience, creative thinking, and collaborative consulting skills necessary to complete this important project. Key distinct advantages that Willdan brings to the City include the following: On-site Data Gathering Our experience has taught us that working together, via face-to-face discussions, is the most efficient and thorough way to ensure that results are accurate, and that studies are completed in a timely manner, which again, is critical in this proposed engagement. Consequently, through on-site interviews with your staff, Willdan will collect the majority of required data for studies. This method is better than the typical “time and motion surveys” that are provided to agency staff when studies like these are conducted. This process ensures that we gather the data we need in one coordinated step, rather than having to go through repeated follow-up and clarification. This approach and the dedication of our staff will help ensure we meet the City’s timeline and objectives and provide important information to City staff and the Council as soon as possible. Public Engagement Our models and project approach are geared toward delivering our work on schedule and presenting our analysis results at public meetings and Council workshops. While we understand that the City Council and local business community may be generally supportive of increasing fees where necessary, it will be important to present recommendations to them in a way that clearly demonstrates the rationale and supporting analysis. The Willdan Team is experienced at communicating complex analytical results in a manner that is ea sy to understand by non-finance-oriented individuals and facilitates discussion. Our proposed principal-in-charge for this engagement has coordinated or participated in numerous public and staff workshops regarding fees and cost of service-based charges. As previously mentioned, our objective is to provide useful, detailed information , and present recommendations to the City Council and public in a way that clearly demonstrates the rationale and supporting analysis. Our experience ensures that we can meet this objective. User-friendly Models and Reports Willdan prides itself on creating user-friendly Excel-based models that the City can retain and conducting our analysis and developing the models collaboratively with City staff. With City staff’s immediate input and collaboration, Willdan will design extremely flexible, intuitive Excel-based models. In the future, as the City assumes new responsibilities, modifies existing processes, and/or eliminates unnecessary services or programs, the models will be capable of adding or deleting funds, objects, departments, programs, staff positions, and activities. Willdan understands that issues facing the City are unique; consequently, we design our models to match your immediate and desired needs to ensure that end-results exceed staff expectations rather than using an inflexible proprietary software. These models are then the City’s to retain, after our services are completed, and allows for the creation of revenue projections, highlighting potential new revenues, and levels of subsidy. A key element of these studies is presenting results and recommendations in a straightforward manner, which allows Council and staff to confidently make fee setting policy decisions and understand the impacts of those decisions. Rather than using an inflexible proprietary software program, we construct our models from the ground up, as previously discussed, mirroring the City’s budget format wherever possible. As a result, the information contained in our models are easy for City staff to interpret, and the familiar software ensures ease of navigation. The model will be developed to allow the City to run “what- if” scenarios to address possible changes in staffing levels, working hours, etc. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 16 City of Diamond Bar, CA As the models are being designed and constructed, we will work together with City staff to determine the best and most effective features to include. After the project is completed, we will provide training, so that staff can independently and efficiently evaluate the effect s of changes in certain factors. Created directly from the models, our reports clearly and graphically illustrate the full cost recovery level of fee programs and provide projections of revenue from fee programs. Project Methodologies The following describes our proposed approach, and work plan to prepare a Cost Allocation Plan and Citywide User Fee Study. Cost Allocation Plan Methodology The purpose of this cost allocation plan engagement is to ensure that the City of Diamond Bar is maximizing the recovery of indirect costs from identified operating departments, as well as enterprise and other chargeable funds and capital projects. Furthermore, a sound cost allocation plan is a foundational element of a user fee study, ensuring that the full cost of providing services that is calculated for setting fees includes provision for internal overhead support. The Cost Allocation Plan is also integral in the development of internal hourly rates, including CIP billing rates. We will work closely with staff in identifying the proper balance of allocation factors appropriate for the City. To achieve the maximum cost recovery objective, the City must have a method of identifying and distributing administrative costs that is fair, comprehensive, well documented, and fully defensible. A cost allocation plan coupled with comprehensive overhead rates will enable the City to achieve this goal. The allocation models utilize an iterative method which is the most accurate allocation methodology. Unlike a direct or “step-down” methodology, an iterative method uses the chosen distribution bases and allocates central service costs iteratively until all allocable costs have been distributed. Using this method, the model can detail the allocation for each central function individually for complete transparency and accountability, while removing bias that might result from the order in which allocations occur in a step-down approach. A direct methodology is essentially a one-iteration methodology, while a step-down method is typically only two iterations and is less precise and unable to accurately track the allocations from start to finish . Approach for Managing the Project Willdan’s “hands-on” supervision of Cost Allocation Plan studies, include the following methods: ▪ Effective Project Management — Principal-in-Charge Chris Fisher will manage the entire project with an eye toward high responsiveness, while ensuring that all stakeholders are “on board” with the direction of the project, as well as with the final results. Mr. Fisher will ensure that re gular status updates are provided to City staff, conference calls are scheduled, and that in-person meetings are conducted (as necessary). ▪ Adherence to Time Schedule — Willdan recognizes that the use of “timelines” is highly effective in meeting all required deadlines. To keep the project on schedule, there are several tasks that must be completed in a timely manner. Therefore, we will present a project timeline at the kick-off meeting that should be closely followed. Although the establishment of an experienced project team and a detailed project timeline work extremely well in general, Willdan understands that outside influences can create uncontainable situations for everyone involved in the project. In rare circumstances like these, our team quickly adapts to changes, and communicates our recommended schedule adjustments to the City. Approach in Communicating with the City Willdan staff is accustomed to interfacing with local government councils, boards, staff, community organizations, and the public in general in a friendly and helpful manner ; we are always mindful that we represent the public agency. We are sensitive to the need of delivering a quality product, with the highest level of service and professionalism. Therefore, as the work on the project progresses, we understand that it will be necessary for our staff t o work closely with you and City personnel. To accomplish this, we employ a variety of tools, including monitoring project status and budget costs; and ensuring effective communication through several options that are based on the City’s preferences. Experience with Development Service Processes A unique aspect of our firm is our relationship with our Engineering Division. For many agencies throughout California and other Western states, this division provides contracted services in planning, engineering, and building and safety. When conducting cost recovery studies, we regularly consul t with our engineering and land-development staff of experts on development-related issues. By working with our planners, engineers, and building officials, we understand development - related agency service procedures and workflow functions, which often make the entire user fee study process smoother for your staff. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 17 City of Diamond Bar, CA Citywide User Fee Study Methodology To comprehensively update fees, the City should develop a citywide user fee schedule that accurately accounts for the true cost of providing services. Once the study is complete, the fee study model must be flexible so that the City can add, delete, and revise fees in the future. To meet this goal, we will bring our expertise and unique perspectives to your fee study by approaching the project with these three principles: 1) Defensibility Our user fee projects have not been legally challenged since the inception of this practice area in our firm. We have accomplished this by closely working with legal counsel familiar with user fee studies, our engineering division and with agency staff. In this way, we can tailor the correct approach to ensure full cost recovery combined with a sound and reasonable basis for each user fee you implement. While Proposition 218 does not directly apply to non -property-related fees, we employ principles from this important constitutional article to make certain that your user fee schedule is developed with fairness, equity, and proportionate cost recovery principles in mind. With the addition of Proposition 26, Willdan will review each analyzed user fee for compliance and appropriateness to ensure continued defensibility. 2) Project and Staff Time The City must have a sound and technically defensible fee schedule to ensure costs are appropriately recovered, as applicants approach the City for its services. Our standards and approaches serve to get to the issues of your fee study quickly. Starting with the project kick-off, we will make certain that your staff understands the purpose and scope of the study and its corresponding on-site departmental interview. As Willdan is able to communicate directly with the service providers, this face-to-face interaction provides valuable time estimat es. 3) Responsiveness We take great pride in providing responsive service to our client agencies. Frequent communication is critical to a successfu l user fee study experience. We will provide a list of data requirements in advance of the project kick -off. Due to this simple step, the introductory meeting can focus on the survey input process, answering questions, determining policy goals, and defining next steps in the project. We will follow up weekly with you at each step in the fee study process to make sure that staff “buys in” to the fee study approach and results. Citywide User Fee Study Approach Our approach to preparing the user fee study and documentation for Diamond Bar includes: ▪ Close coordination with your staff to devise a consensus approach. Different programs and/or different service delivery methods will necessitate different approaches. We will discuss specific pros and cons with City staff as we determine which methods work best for each fee category; ▪ Strict adherence to key legal and policy issues with regard to user fees, including the percent of cost recovery that the City seeks to achieve. A user fee shall not be set higher than the reasonable cost of providing a fee -generating service. Our approach provides you with a fee schedule that achieves maximum legal cost recovery while ensuring that each fee is supported by technically defensible documentation; and ▪ Technical analysis necessary to ensure State compliance, and to anticipate and resolve potential policy issues using a combination of industry standards as well as City specific methods . As described below, there are two basic approaches to calculating user fees: Approach 1: Case Study Method This is also sometimes referred to as a cost build -up approach. Using a time and materials approach, the “Case Study Method” examines the tasks, steps and City staff involved in providing a particular ‘unit’ of service, such as a permit review, and then uses that information to develop estimates of the actual labor and material costs associated with providing a unit of service to a single user. It is often used when a service is provided on a regular basis, and staff and other costs associated with the service can be segregated from available budget data. A typical case study fee model should comprise the following three general cost layers: DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 18 City of Diamond Bar, CA 1) Central Services Overhead: This category may involve such costs as labor, services, and supplies that benefit more than one department, division, or project. The exact benefits to specific areas are impossible to ascribe to a single activit y. Examples are purchasing, human resources, and liability insurance. As part of the user fee study, these costs are calculated in the overhead cost review. 2) Department Overhead: This category may include expenses related to such items as office supplies, outside consultants, and membership dues. It may include management, supervision, and administrative support that are not provided to a direct fee-generating service. Typically, these items are charged, on an item- by-item basis, directly to the department, division, or project. 3) Personnel Costs: This category refers to direct salary and benefit costs of staff hours spent on providing a fee-generating service (e.g., on-site building inspector). Approach 2: Average Cost Method This is also sometimes referred to as a programmatic approach, because it looks at costs at a program level, and then allocates them to participants on an occurrence basis. By taking total service costs across a substantial sample period (a year) and dividing by the total number of service units delivered over that same period, costs per unit of service is estimated. This approach is useful when services or programs are provided in a more aggregate manner, where it might be difficult to identify a specific sequence of steps associated with one user or participant; or where it is not feasible to cost-effectively segregate costs associated with specific activities. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 19 City of Diamond Bar, CA Scope of Work Our proposed work plans, described in detail by task, are provided below. We will maximize efficiency and cost- effectiveness by combining meetings and data gathering efforts between the user fee study and cost allocation plan wherever possible. We explain how each task will be accomplished and identify associated meetings and deliverables. We will work in concert with the City to adjust scopes as needed during the course of the studies. Cost Allocation Plan This proposed scope of services addresses the completion of both the full and OMB compliant versions of the Cost Allocation Plan (CAP). We have noted where activities specific to the OMB compliant plan occur. Task 1: Initial Document Request Objective: Initial due diligence. Description: Prior to the kick-off call, relevant documentation will be obtained and reviewed in order to enhance our understanding of the City’s current cost allocation plan and internal structure of the agency. A written request for specific data will be sent to the City. The data provided in this task will provide the building blocks for later model development. Our request may include (but is not limited to): ▪ Detailed budget and accounting data; ▪ Prior year’s financial data, salary, position, and staffing data; ▪ Organizational structure; ▪ Prior cost allocation plan and/or user fee documentation and models; and ▪ Data related to various allocation bases that may be incorporated as part of the methodology, i.e., City Council agenda frequencies by department, AP/AR transactions by department, IT equipment distribution by department, etc. Deliverables: Willdan: Submit information request to City. City: Provide requested data to Willdan (prior to Task 2, Kick-off Call/Refine Scope). We will follow up with the City to confirm in writing the data that we have received, or which is still outstanding. Task 2: Kick-off / Confirm Project Strategy / Refine Scope Objective: Confirm project goals and objectives and develop overall project strategy. Identify and discuss policy considerations related to the study and determine appropriate fee categories. Description: Willdan will identify and discuss policy matters typically associated with these studies and address data gaps in order to gain a full understanding of the City’s goals for the cost allocation plan. We will establish effective lines of communication and processes for information gathering and review, and conduct discussions with City staff to verify the scope, purposes, and objectives for the CAP. We will also discuss costs that may not be allocable for OMB purposes, and the potential impact on the OMB version of the CAP. During this call, we will ask that the City assign a project manager to serve as its primary contact. The selected City project manager will ensure that available data is provided to Willdan in a timely manner, thereby maintaining adherence to the project’s schedule. We will obtain and review the current cost allocation methodology and discuss with City staff. The objective of this review is to determine specific areas of focus as they relate to the City’s objectives, and to discuss and evaluate current and potential allocation factors. Meetings: One (1) project kick-off meeting or call to initiate the project, discuss data needs and methodologies , and to address policy issues. We would propose to conduct the user fee study kick-off during this same meeting, to maximize efficiency and cost effectiveness of City staff and Willdan time. Deliverables: Willdan: If needed, a revised project scope and schedule. City: Provide further data requirements and select/introduce City’s project manager. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 20 City of Diamond Bar, CA Task 3: Gather Staffing Information and Develop Cost Allocation Plan Model Description: This task involves the gathering of specific information, directly from City staff, through interviews and discussion, related to the functions served by indirect staff and the departments served by their activities. This task also focuses on the development of, and/or adjustment of existing, allocation bases, and the development and testing of a model that will ultimately be used to calculate the proper cost allocations derived from data gathered in prior tasks. The model will be developed to incorporate any recent changes in the provision of City services, identify the total cost of providing indirect overhead support services, fully allocate central service costs to operating groups such as Development Services, and will include provision for appropriate inflationary adjustments going forward. The model will also be developed to allocate only those costs eligible under 2 CFR Part 200. This is accomplished by loading relevant data into the model, identifying whic h costs are not allocable under the OMB guidelines. The OMB Super Circular compliant model is valuable as the City may receive Federal or State grant funding that mandates compliance with Federal OMB regulations. The model will include flexibility to add or delete support service and/or operating groups as changes occur and also the ability to adjust the model and the results annually for inflation, salary , and benefit increases, as well as contract rates. We will utilize budget and organizational information, and other required information gathered from City staff to complete the work in this task. Specific discussions will be held to discuss allocation bases, services provided by indirect groups, how central overhead services are pr ovided to and utilized by other departments, cost categories and allocation criteria, and how these will factor into the overall cost allocation methodology. The model and methodology will produce indirect cost rates and overhead percentages which support the development of fully-burdened hourly City staff rates. These hourly rates can be used for a variety of purposes including incorporation into the User Fee Study’s fully burdened personnel rates, billing to Capital Improvement projects work orders, recovery of costs for services provided to City customers working with various City departments, and in the OMB Super Circular compliant CAP, to Federal grants. Meetings: Online meetings with staff to understand structure and operations as model and allocation bases are developed. Key staff will be interviewed to best understand central overhead staffing and functions and the departments served. Deliverables: Willdan: One (1) user-friendly model in Microsoft Excel format that provides both a full cost allocation plan and an OMB Super Circular compliant cost allocation plan. Task 4: Test and Review Cost Allocation Methodology Objective: Test and review model and results with City. Description: The draft cost allocation plan model will be reviewed with City staff, and adjusted as necessary, to ensure that preliminary allocations provide an accurate depiction of how the central overhead costs should be borne by the operating programs and funds. Over the past several years, we have successfully integrated online meetings by using WebEx™ as an element to our approach. This allows us to remotely guide staff through the model review and allows you the opportunity to interactively change inputs and test approaches. Meetings: One (1) online meeting and demonstration with City staff to review the model. Deliverables: Willdan and City: Draft cost allocation plan model review. Task 5: Prepare and Present Draft Report Objective: Prepare the draft cost allocation report. Description: This task involves the draft report preparation. The cost allocation plan’s background, model methodologies, and results will be discussed; calculations and supporting data will be presented textually and in easily understood tables and provided to the City. Meetings: One (1) online meeting to present the draft report to City staff. Deliverables: Willdan: Draft report for City review and input. City: Review of draft report, with comments, and edits. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 21 City of Diamond Bar, CA Task 6: Discuss and Revise Report Objective: Review of draft report, cost distribution methods, and model. Description: An in-depth review of the draft report and model will be conducted to arrive at an optimum allocation method for each expenditure type. Often, through the course of an engagement, comments usually revolve around issues of understandability; appropriate levels of enterprise funds’ cost recovery, etc.; ease of calculation; and overhead costs’ distribution methods. Our reports are structured to include both the overhead and OMB compliant plan, but in the course of review if a separate report is desired for each or just one of the plans, they will be split. Following a round of comments from City staff concerning the draft report, the final report will be prepared for presentation to the Council. Meetings: One (1) conference call with City staff to review the report with changes and revisions. Deliverables: Draft report, and revised draft/final report. Task 7: Prepare and Present Final Report and Model Objective: Prepare and present the final report to City Council. Educate City staff on the operation and use of the model for future modifications. Description: This task is the culmination of the cost allocation plan project. Based on staff comments on the draft report, Willdan will prepare the final report for presentation to City Council. Meetings: One (1) meeting with the City Council to present the final plan if necessary. This meeting would be held in conjunction with the presentation of the user fee study results. We will also provide staff training on the operation and use of the model , and consult with the City as needed to respond to challenges or questions related to the CAP. Deliverables: Willdan: Provide one (1) electronic PDF file copy of the final report and models (full and OMB Super Circular compliant), and five (5) bound copies, and one (1) unbound copy to the City. Using Microsoft Word and Excel, an updateable electronic copy of the study and models, as well as related schedules, will be provided on CD. Citywide User Fee Study Task 1: Initial Document Request Objective: Initial due diligence; obtain study-related data. Description: Prior to the kick-off meeting, we will obtain and review relevant documentation to further enhance our understanding of the services, fees, and rates to be studied. A written request for data will be sent to the City. Please note that Time Survey data is not part of this request and will be gathered during the on-site interviews described in Task 5. We will request information and documentation on current fees and fee programs, activity levels, and budget and staffing information (to the extent not already available) related specifically to programs and activities which have associated fees, and for which the City has this level of detail. Deliverables: Willdan: Submit information request to City. City: Provide requested data to Willdan (prior to Task 3, Kick-off Meeting/Refine Scope). As with the cost allocation plan, we will follow up with the City to confirm receipt of requested data and information and highlight data elements that are outstanding. Task 2: Compile Inventory of Current and Potential Fees Objective: Willdan will identify a schedule of fees and methodology for calculating the fees. Description: Based on the results of the initial document request and independent research, incorporate into our model the existing fees, provided by the City, to comprise the parameters of the fee study. Meetings: It is possible that a conference call with the City may be necessary to discuss new fees to implement or existing fees that may no longer be required. Deliverables: Willdan: One (1) draft list of current fees based on initial data provided (to be discussed and finalized during the kick-off call). City: Review completed fee schedule with comments/revisions to be discussed during the kick -off meeting. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 22 City of Diamond Bar, CA Task 3: Kick-off Conference Call / Refine Scope Objective: Confirm goals and objectives for the Citywide User Fee Study. Identify and discuss policy considerations typically associated with a User Fee Study, for instance cost recovery/subsidy policies, address gaps in data, and refine appropriate existing or new fee categories (based on Task 2). Description: Verify our understanding of the City’s goals, the City’s cost-recovery policy for user fees, and to fill any gaps in data/information necessary for the project. It is important for the City and Willdan to identify and address any foreseeable problems and maintain open communication throughout the process. During this call, we will ask that the City identify a project manager who will serve as the primary contact for the project. The project manager shall have responsibility for ensuring that all available data is provided in a timely manner, thereby maintaining adherence to the project’s schedule. Meetings: One (1) project kick-off call to initiate the entire project, discuss data needs, and address policy objectives. As mentioned in the cost allocation plan work plan, we suggest combining the kick -off calls to increase efficiency. Deliverables: Willdan: 1) Revised project scope and schedule (if needed); and 2) brief summary of policy decisions (if needed). City: 1) Provide further data needs; and 2) determine/introduce City’s project manager. Task 4: Develop User Fee Model Objective: Develop and test model. Description: This task involves the development of the model ultimately used to calculate the departmental fees, based on data and information gathered in previous tasks and in the Time Survey Interviews. Key model inputs will include staff and allocated overhead costs per position, and relevant budget data on salaries and benefits. Most of this information will be developed during the cost allocation plan phase of this project and will be incorporated directly into the user fee model. We will request clarification and/or additional data if necessary. The model will build upon the cost allocation plan results , to provide an allocation of administrative and overhead costs to fee related activities and departments providing services to customers , so that fees and billable rate schedules incorporate applicable costs. Furthermore, the fees and rates charged to customers will also reflect the cost of the services being provided, to the extent possible given policy and/or political considerations. Deliverables: Willdan: One (1) user-friendly model in Microsoft Excel format, which, when finalized, City staff can use to calculate fee changes annually, or as often as deemed appropriate by the City Council. Task 5: Staff Interviews and On-site Information Gathering Objective: Meet with City staff to complete Time Surveys and understand service delivery processes. Description: In order to assist staff with the completion of the survey worksheets, we will schedule two (2) days of meetings with staff; however, the number of meetings needed may vary depending on the number of staff and departments involved. The Willdan Team will conduct interviews with supervisors/managers, as well as other staff , as deemed appropriate and/or necessary, from each department involved in the user fee study to determine the average time required by City staff to provide each of the services for which a fee is collected. The fee model is designed so that full cost recovery fees are calculated immediately upon input of staff time. These full costs are also compared to current cost recovery levels. This will allow Willdan and City staff to conclude with a final meeting to review the draft full cost recovery fees and adjust any times as necessary once all information has been compiled and input into the fee model. We will schedule the interviews with staff to minimize any disruption to their normal workflow. Meetings: Two (2) business days of meetings/staff interviews. Depending upon circumstances and availability, we may discuss the option with City Staff of conducting these meetings via WebEx or Zoom. Over the past three years we have used these tools very successfully and found them to be highly effective and efficient, particularly for follow-up questions and/or discussions. Deliverables: Willdan and City: Time surveys and draft full cost recovery fees. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 23 City of Diamond Bar, CA Task 6: Data Analysis and Final User Fee Schedule Objective: Incorporate information obtained from on-site surveys to fully develop model. Description: We will update the model, based on information received during the on -site surveys, to generate a comprehensive user fee schedule. In addition, it is very common that a supplemental data request may be necessary, based on new fees identified that the City is not currently collecting. Where appropriate, we will suggest and discuss with staff alternate approaches to existing fee programs (i.e., building fees) and suggest potential areas where fees could be collected where they are not currently. We will calculate and present the full cost recovery level for fees, both current and projected under the new fees, and revenue projections, given certain assumptions about the levels of subsidy for different fees. Current levels of cost recovery will be compared to actual full costs calculated during the course of this study. Cost will be calculated at reasonable activity levels and include all appropriate direct and indirect costs and overhead. We will review fee programs for compliance with Propositions 218 and 26. In developing the fee schedules for each division, we will make recommendations for new fees where appropriate, based on our experience with other cities. Some areas for new fees may be due to changes in law (legalized cannabis), or for activities that the City finds itself performing regularly, but for which no fee is collected. Where possible, we will incorporate discussion of the City’s economic development policies, and where these may intersect with fee programs, for instance setting fees in a manner that encourages certain activities. The user fee data analysis and model development may take three (3) to four (4) weeks with frequent correspondence with City staff to discuss current cost recovery amounts, necessary to recover full cost and frequency activity. Meetings: One (1) meeting, as necessary, to gather additional input, complete analysis and finalize fee schedule. Please see the note in Task 5 regarding in-person meetings. Deliverables: Final user fee model for City Council presentation and discussion. Task 7: Common Fees Comparison Objective: Examine selected user fees charged by up to five (5) comparable cities in Los Angeles County or other jurisdictions that are close in proximity or similar to the City of Diamond Bar. Description: We will access and use our knowledge of other jurisdictions to benchmark the City’s five (5) most common visible fees or highest yielding fees with comparable jurisdictions. Fee schedules are rarely readily or directly comparable from agency to agency due to definitional and operational differences. For example, a grading permit in one jurisdiction may include the plan check service, while the same permit in another jurisdiction may not, resulting in similar sounding services with widely varying costs. For this reason, Willdan takes a selection of the City’s most commonly used and/or highest yielding fees. The survey will contain the following, a comparison of common or similar fees and charges used by the City and other jurisdictions; current and proposed fees and charges unique to the City of Diamond Bar; fees and charges used by other public entities not currently used in the City; and If possible, identify characteristics and processes unique to the City that account for significant variances in fees and charges used by other jurisdictions. Deliverables: Willdan: Recommendations provided in Task 8 will incorporate the data gathered during our examination . Task 8: Prepare and Present Draft Report Objective: Prepare draft report. Description: This task involves the preparation of the draft report that discusses the study’s background, the methodologies utilized in the study, and the results and presentation to various stakeholder groups. As noted below, meetings may occur during this or the nex t task as appropriate. The calculations used to generate the user fee study will be included textually, as well as in easy to understand tables. Individual fee summaries by department and a comprehensive fee schedule will be included. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 24 City of Diamond Bar, CA The draft report will include the following: ▪ Key results and findings; ▪ Basic descriptions of each service; ▪ The full cost of each service at lowest reasonable activity level and current cost recovery levels; ▪ Costs broken down graphically into indirect and direct components, with a graphic display of the level of cost recovery; ▪ Fee recommendations with associate levels of cost recovery; ▪ Projections of potential fee revenue; ▪ Assessment of reasonableness of each City’s costs; ▪ Review of reasonableness of current consultant cost structure (for Building Division services); ▪ As appropriate, recommend alternative methodologies for building permit fee calculation; and ▪ Summary and recommendations. The objective of the report is to communicate the recommendation of appropriate fees, which include the appropriate subsidy percentage for those fees where full cost recovery may be unrealistic. Meetings: One (1) conference call with City staff, to present draft results address questions and receive feedback. Deliverables: Willdan: Draft report for City review and comment. City: Review of draft report, with comments and edits. Task 9: Revise Draft Report/Determine Cost Recovery Levels for Recommended Adoption Objective: Review of draft report and fee model. Description: The goal of this task is to conduct an in-depth review of the draft report and model, incorporate feedback and changes as a result of previous discussions, and arrive at an optimum fee structure. Often through the course of an engagement, City staff will volunteer insightful likes and dislikes regarding the existing fee structure. We listen to this feedback carefully because your staff members know the community best. Comments usually revolve around issues of: ▪ Understandability; ▪ Fairness to applicants; ▪ Ease of calculation; ▪ Appropriate levels of cost recovery; and ▪ Full cost recovery hourly rates. When adjusting fee recovery levels, we believe it is important to address these concerns. Following one (1) round of comments from City staff on the draft report and feedback from City staff, we will prepare the final report for presentation to the City Council. Meetings: One (1) online demonstration (WebEx) to review the report and model, with any revisions. Deliverables: Draft report, revised draft /final report. Task 10: Prepare and Present Final Report/Instruct Staff on Model Objective: Prepare and present final report to City Council. Instruct staff on the operation and use of the model for future modifications. Description: This task is the culmination of the entire project. Based on staff comments received regarding the draft report, we will prepare the final report for presentation. Meetings: One (1) meeting with City Council to present the results and adopt the updated fee schedule. We will also provide staff training on the operation and use of the model on the same day, during regular business hours. Deliverables: Provide one (1) electronic PDF file copy of the final report and models ; and, if requested, provide five (5) bound copies, and one (1) unbound copy to the City. Using Microsoft Word and Excel, an updateable electronic copy of the study and models, as well as related schedules, will also be provided on CD. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 25 City of Diamond Bar, CA City Staff Support To complete our tasks, we will need the cooperation of City Staff. We suggest that the City of Diamond Bar assign a key individual to represent the City as the project manager who can function as our primary contact. We anticipate that the City’s project manager will: 1) Coordinate responses to requests for information; 2) Coordinate review of work products; and 3) Help resolve policy issues. Willdan will endeavor to minimize the impact on City Staff in the completion of this project. We will ask for responses to initial information requests in a timely manner. If there are delays on the part of the City, we will contact the City’s proj ect manager to steer the project back on track. We will keep the City’s project manager informed of data or feedback we need to keep the project on schedule. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 26 City of Diamond Bar, CA Project Schedules Willdan understands time is of the essence for the City of Diamond Bar to begin this engagement. The schedules can only be met with the cooperation of City staff. Delays in responding to our requests for data and review will result in corresponding delays to the project schedule. If that is the case, we will notify the City immediately of the possible impact on the schedule. Cost Allocation Plan Citywide User Fee Study Scope of Services 4 11 18 25 1 8 15 22 29 6 13 20 27 3 10 17 24 Task 1: Initial Document Request z1 Task 2: Kick-off / Refine Scope (conference call)z2 Task 3: Gather Staffing Information and Develop Model (conference call)z3 Task 4: Test and Review Cost Allocation Methodology (conference call)z4 Task 5: Prepare and Present Draft Report (meeting)z5 Task 6: Discuss and Revise Report (conference call)z6 Task 7: Prepare and Present Final Report/Instruct Staff on Model (meeting)z7 Deliverables: z 1: Information Request z 5: Draft Report z 2: Revised Project Scope and Schedule (if needed) z 6: Revised Draft Report/Final Report z 3: User-friendly Model in Microsoft Excel z 7: Final Report – Hard and Electronic Copies z 4: Draft Cost Allocation Plan Model Review City of Diamond Bar Cost Allocation Plan Project Schedule March April May June Scope of Services 4 11 18 25 1 8 15 22 29 6 13 20 27 3 10 17 24 1 8 15 22 29 5 12 19 26 Task 1: Initial Document Request z1 Task 2: Compile Inventory of Current and Potential Fees z2 Task 3: Kick-off / Refine Scope (web meeting/conference call)z3 Task 4: Develop User Fee Model z4 Task 5: Staff Interviews and On-site Information Gathering (web meetings)z5 Task 6: Data Analysis and Final User Fee Schedule (Web mtgs/conf calls)z6 Task 7: Common Fees Comparison z7 Task 8: Prepare and Present Draft Report (conference call)z8 Task 9: Revise Draft Report/Determine Cost Recovery Levels (conference call)z9 Task 10: Prepare and Present Final Report/Instruct Staff on Model (web meeting)z10 Deliverables: z1: Information Request z6: Draft Fee and Rate Model Review z2: Draft List of Current Fees z7: Common Fee Comparison z3: Revised Project Scope and Schedule (if needed) z8: Draft Report z4: User-friendly Model in Microsoft Excel z9: Revised Draft Report/Final Report z5: Time Surveys and Draft Full Cost Recovery Fees z10: Final Report – Hard and Electronic Copies City of Diamond Bar Citywide User Fee Study Project Schedule March April May June July August DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 27 City of Diamond Bar, CA Quality Control Procedures Project Management Approach At Willdan, we utilize a Project Management Process/Approach that ensures projects are completed on time, within budget and most importantly yield results that match our clients’ expectations. We will document discussions leading to important policy decisions and/or the choice of critical assumptions used in constructing the analysis and model. Following key stakeholder discussions, we will schedule a call to summarize findings and direction with City staff, to make certain that we are in agreement with stated objectives, and that feedback is incorporated as appropriate. Project Management Define the Project Plan the Project Manage the Project Review the Project Communicate the Project ▪ Identify the project scope, set objectives, list potential constraints, document assumptions. ▪ Define a course of action and develop an effective communication plan. ▪ Provide a forum for applying the team’s collective expertise to solving difficult analytical issues that arise in complex projects. ▪ Collaborate with the project team and client staff and agree upon timeline to meet the estimated project timeline. ▪ Assign workload functions to appropriately qualified staff to ensure milestones are met, on time. ▪ Pre-schedule quality control meetings with the project team to maintain the progressive motion of the project. ▪ Manage the execution of the project. ▪ Direct existing and upcoming project tasks. ▪ Control and monitor work in progress. ▪ Provide feedback to client and project team. ▪ Identify and resolve deviances from project timeline. ▪ Review all work products and deliverables. ▪ Utilize structured quality assurance process involving up to three levels of review at the peer level, project manager level. ▪ Procure executive officer level review. ▪ Communicate with the client regarding work status and progress. ▪ Ensure client is in receipt of regular status updates. ▪ Schedule regular conference calls to touch base. ▪ Inform client of roadblocks, work outside of projected scope. Through the process of providing regular updates and conducting status conference calls, potential issues will be highlighted, discussed, and resolved. Any deviances from the project timeline will be identified and plans will be developed for course corrections. DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 28 City of Diamond Bar, CA Quality Assurance / Quality Control Process Our quality control program is incorporated as a required element of Willdan’s day -to-day activities. There are three levels of reviews incorporated for our deliverables: 1) Peer review; 2) Project Manager review; and 3) Final quality assurance manager review. Peer reviews involve one analyst reviewing the work of another, while project manager reviews are conducted prior to delivery to the quality assurance manager. The quality assurance manager then performs a final review. This assures that our final product has been thoroughly evaluated for potential errors; thus, providing quality client deliverables, and high levels of integrity and outcomes. The primary mission of our quality control plan is to provide staff with the technical and managerial expertise to plan, organize, implement, and control the overall quality effort, thereby ensuring the completion of a quality project within the time and budget established. Quality Assurance Goals Goal Lead Task Quality Assurance / Control Process Chris Fisher ▪ Establish a set of planned and systematic actions for maintaining a high level of quality in the professional services performed; ▪ Emphasize quality in every phase of work; ▪ Ensure efficient use of resources; ▪ Establish a consistent and uniform approach to the services performed; and ▪ Implement appropriate quality control measures for each work task of the project. Quality Control Plan Chris Fisher, Tony Thrasher, & Robert Quaid ▪ Contract deliverables; ▪ Specific quality control procedures; ▪ Special quality control emphasis; ▪ Budget and manpower requirements; ▪ Overall project schedule and budget; and ▪ Project documentation requirements; DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 29 City of Diamond Bar, CA E. Cost for Services Fixed Fee Willdan proposes a not to exceed fixed fee of $36,400 to conduct the Cost Allocation Plan and Citywide User Fee Study on the City’s behalf. The tables below provide a breakdown of the fee to complete each study by task and project team member. Cost Allocation Plan Willdan Financial Services proposes a fixed fee of $10,815 to conduct the Cost Allocation Plan on the City’s behalf. Citywide Fee Study Willdan Financial Services proposes a fixed fee of $27,565 to conduct the Citywide User Fee Study on the City’s behalf. C. Fisher Principal-in- Charge T. Thrasher Project Manager P. Patel Senior Analyst S. Labitan Analytical Support R. Quaid QA/Tech Advisor Total $ 250 $ 210 $ 135 $ 125 $ 210 Hours Cost Scope of Services Task 1: Initial Document Request - - 1.0 - - 1.0 135$ Task 2: Kick-off /Refine Scope - 2.0 1.0 - - 3.0 555 Task 3: Gather Staffing Information & Develop CAP Model 1.0 3.0 8.0 8.0 1.0 21.0 3,170 Task 4: Test and Review Cost Allocation Methodology - 3.0 6.0 4.0 0.5 13.5 2,045 Task 5: Prepare and Present Draft Report 1.0 3.0 4.0 4.0 1.0 13.0 2,130 Task 6: Discuss and Revise Report 1.0 3.0 4.0 2.0 - 10.0 1,670 Task 7: Prepare and Present Final Report/Instruct Staff on Model - 4.0 2.0 - - 6.0 1,110 Total – Cost Allocation Plan 3.0 18.0 26.0 18.0 2.5 67.5 10,815$ City of Diamond Bar Cost Allocation Plan Fee Proposal C. Fisher Principal-in- Charge T. Thrasher Project Manager P. Patel Senior Analyst S. Labitan Analytical Support R. Quaid QA/Tech Advisor Total $ 250 $ 210 $ 135 $ 125 $ 210 Hours Cost Scope of Services Task 1: Initial Document Request - - 1.0 - - 1.0 135$ Task 2: Compile Inventory of Current and Potential Fees - 1.0 1.0 - - 2.0 345 Task 3: Kick-off /Refine Scope - 2.0 1.0 - - 3.0 555 Task 4: Develop User Fee Model 1.0 4.0 6.0 12.0 1.0 24.0 3,610 Task 5: Staff Interviews and On-site Information Gathering - 14.0 14.0 4.0 - 32.0 5,330 Task 6: Data Analysis and Final Fee and Rate Schedule 1.0 6.0 25.0 24.0 1.0 57.0 8,095 Task 7: Common Fees Comparison - 3.0 4.0 14.0 - 21.0 2,920 Task 8: Prepare and Present Draft Report 1.0 3.0 6.0 8.0 1.0 19.0 2,900 Task 9: Revise Draft/Determine Cost Recovery Levels 0.5 4.0 8.0 2.0 - 14.5 2,295 Task 10: Prepare and Present Final Report/Train Staff on Model - 4.0 4.0 - - 8.0 1,380 Total – Citywide User Fee Study 3.5 41.0 70.0 64.0 3.0 181.5 27,565$ City of Diamond Bar Citywide User Fee Study Fee Proposal DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 30 City of Diamond Bar, CA Notes ▪ Our fee includes all direct expenses associated with the project. ▪ We will invoice the City monthly based on percentage of project completed. ▪ Additional services may be authorized by the City and will be billed at our then-current hourly overhead consulting rates. ▪ City shall reimburse Willdan for any costs Willdan incurs, including without limitation, copying costs, digitizing costs, travel expenses, employee time and attorneys' fees, to respond to the legal process of any governmental agency relating to City or relating to the project. Reimbursement shall be at Willdan's rates in effect at the time of such response. ▪ The cost of preparing the user fee study can be included in the resulting new user fee schedule. Therefore, over time, the City can recover the initial outlay of funds that was required to complete the studies. ▪ Willdan will rely on the validity and accuracy of the City’s data and documentation to complete the analysis. Willdan will rely on the data as being accurate without performing an independent verification of accuracy and will not be responsible for any errors that result from inaccurate data provided by the client or a third party. Hourly Fee Schedule Our current hourly rates are listed below. Willdan Hourly Rate Schedule Position Team Member Hourly Rate Group Manager Chris Fisher $250 Managing Principal $240 Principal Consultant Tony Thrasher & Bob Quaid $210 Senior Project Manager $185 Project Manager $165 Senior Project Analyst Priti Patel $135 Senior Analyst Samantha Labitan $125 Analyst II $110 Analyst I $100 DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 31 City of Diamond Bar, CA F. Insurance DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E Citywide Fee Study and Cost Allocation Plan 32 City of Diamond Bar, CA G. Consultant Services Agreement Execution of Contract Willdan has reviewed the City’s Consultant Services Agreement included within the Citywide Fee Study RFP, and kindly request the deletion of the following language. 20. Liquidated Damages. Consultant shall pay City, or have withheld from monies due it, as liquidated damages, the sum of _______ Dollars ($___) per day for each and every calendar day's delay in finishing the work within the time specified, including any written extensions which may be granted, in writing, in accordance with this Agreement. [Optional, include in situations in which untimely delivery of a product or service would interfere with City's ability to serve its constituents. Must have Section 18 and 19 to include.] DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E 27368 Via Industria, Suite 200 Temecula, CA 92590 800.755.6864 | Fax: 888.326.6864 www.willdan.com DocuSign Envelope ID: 4446A51D-00CE-4315-BA7F-D4B5E5D1071E