HomeMy WebLinkAboutRE_ Public Complaint_ City of Diamond BarCAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.
Good morning,
CalRecycle received a written complaint regarding lack of blue or green waste bin collection service at a few locations within the city. We are required to forward complaints on to
the jurisdiction where the alleged violation took place. According to the regulations (see below), the city will need to investigate the complaint within 90 days of receiving it and
then let me know the outcome. We will follow up with you in two weeks to see if it's been resolved. Please let us know if you have any questions. Thanks so much!
Here is the information from the complaint:
* Date Complaint Submitted: 03/27/2025
* Jurisdiction name, NLE name, LEA name: City of Diamond Bar
* Identity of Violator:
* 1. City of Diamond Bar
* Violator Phone: n/a
* Address/Location of Violation:
1. The Diamond Bar Tennis Club Multi-family development at 22900 Hilton Head Dr., Diamond Bar, CA 91765 (no recycling or yard waste/compost for residents).
2. The Diamond Bar Golf Course at 22751 Golden Springs Dr., Diamond Bar, CA 91765 (no recycling available for guests and staff).
3. The Starbucks at 22438 Golden Springs Dr., Diamond Bar, CA 91765 (no recycling available for guests and staff).
* Description of Alleged Violation: "lack of blue or green waste bin collection service"
* Date When Violation Was First Noticed: n/a
* Complainant Name: Amber McGarvey
* Complainant Email: amber.rose.mcgarvey@gmail.com <mailto:amber.rose.mcgarvey@gmail.com>
* Complainant Phone: +1 (732) 673-9631
* Complainant Address: n/a
* May Jurisdiction contact Complainant:
* Any Witnesses: no
* Identity of Witness:
* Witness Phone:
* Witness Email:
* Witness Address:
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Section 18996.8 Department Investigation of Complaints of Alleged Violations
(d) If the Department receives a complaint about a violation within the enforcement authority of a jurisdiction, it shall refer the complaint to the jurisdiction for investigation under
Section 18995.3.
Section 18995.3. Jurisdiction Investigation of Complaints of Alleged Violations.
(a) A jurisdiction shall provide a procedure for the receipt and investigation of written complaints of alleged violations of this chapter. The jurisdiction shall allow for the submission
of anonymous complaints.
(b) The procedure shall provide that complaints be in writing and include the following information:
(1) If the complaint is not anonymous, the name and contact information of the complainant.
(2) The identity of the alleged violator, if known.
(3) A description of the alleged violation including location(s) and all other relevant facts known to the complainant.
(4) Any relevant photographic or documentary evidence to support the allegations in the complaint.
(5) The identity of any witnesses, if known.
(c) A jurisdiction shall commence an investigation within 90 days of receiving a complaint that meets the requirements of Subdivision (b) if the jurisdiction determines that the allegations,
if true, would constitute a violation of this chapter. The jurisdiction may decline to investigate a complaint if, in its judgment, investigation is unwarranted because the allegations
are contrary to facts known to the jurisdiction.
(d)The jurisdiction shall provide a procedure to notify a complainant of the results of their complaint if the identity and contact information of the complainant are known.
(e) The jurisdiction shall maintain records of all complaints and responses pursuant to this section in the Implementation Record set forth in Section 18995.2. The records shall include
the complaint as received and the jurisdiction's determination of compliance or notice of violations issued.
Harnak Samra | Environmental Scientist
Department of Resources Recycling and Recovery (CalRecycle)
Local Assistance & Market Development
1001 I Street, Sacramento, CA 95814
(916) 341-6453
Harnak.Samra@calrecycle.ca.gov <mailto:Harnak.Samra@calrecycle.ca.gov> <mailto:Harnak.Samra@calrecycle.ca.gov
Harnak Samra | Environmental Scientist
Department of Resources Recycling and Recovery (CalRecycle)
Local Assistance & Market Development
1001 I Street, Sacramento, CA 95814
(916) 341-6453
Harnak.Samra@calrecycle.ca.gov <mailto:Harnak.Samra@calrecycle.ca.gov>
The contents of this communication and any analysis, guidance, or other information herein are based on current, existing, known facts and legal authority as described to and understood
by the author and/or CalRecycle at the time of this communication. Please be advised that any relevant facts or legal authority or authorities that are undisclosed or unknown at the
time of this communication may affect or alter any analysis, guidance, or other information herein. Please be further advised that any analysis, guidance, or other information herein
may be subject to change and/or correction based on changed facts or legal authority, actual or understood, subsequent to the time of this communication. No analysis, guidance, or other
information herein should be construed as a waiver of any rights or remedies available to CalRecycle. Recipients of this communication are encouraged to seek the assistance of legal
counsel to comply with applicable state law based on current facts and circumstances.