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HomeMy WebLinkAboutCity of Diamond Bar 4.7.25City of Diamond Bar New WM Commercial and Multi-Family Waste and Recycling Service Begins September 1, 2025 Dear Diamond Bar Commercial and Multi-Family customer: Starting Monday, September 1, 2025, WM is proud to begin providing the City of Diamond Bar’s multi-family customers and businesses with reliable waste and recycling collection services. For those who are new to WM, we welcome you to the WM Family! We are excited to serve you all and look forward to helping your City be as clean and green as possible! This Commercial Service Guide includes information about your new commercial waste and recycling services and the transition process for our new WM customers. Just as important is the information regarding State recycling mandates which require commercial accounts to have a recycling program in place to comply with the new laws. Service Transition Details and What to Expect Do I need to set up an account with WM if I am currently not serviced by WM? No, WM will set up an account for you, with the information provided to us by your current service provider. The transition will be automatic and there is no required action on your part. You will, however, be responsible for setting up your payment method. More information will be provided in the coming months. Will we experience any service day change? No, WM will continue to service you on your current service day(s). When will we be getting our new container(s)? In collaboration with your current service provider, WM will begin exchanging containers Monday, June 30, 2025. We ask that you continue using your existing container until you receive your WM container. When will the new contract begin? Monday, September 1, 2025. When will WM start servicing? Collection will begin on Tuesday, September 2, 2025. Until then, you will continue to be serviced by your current service provider. Please be advised, Monday, September 1, 2025, is a holiday. When will we get our first invoice from WM? WM will send its first invoice for commercial services in October. You will receive your last invoice from your current service provider in September for August services. We ask that you please review your WM invoice to confirm that your account and service information is accurate, as accounts were set up using information from your current provider. Please contact the WM Customer Care Center if your account requires updates, corrections, or changes. Will our rates change? Yes, the new rate will be in effect Monday, September 1, 2025. Please visit www.diamondbarca.gov/trashandrecycling for information on the new Trash and Recycling rates. Will I be receiving additional information? Yes, you will be mailed three (3) letters before the September 1 start date with more information about WM, the services we provide, and educational workshops on California’s mandatory recycling laws. Services WM’s trash, recycling, and organics service collection consists of bins and carts for commercial properties. Commercial services are available using bins that range in size. Construction and Demolition WM can tailor recycling and trash programs to meet the needs of local developers and do-it-yourselfers with roll-off bins and dumpsters for construction and demolition projects. For service options and pricing, please contact WM at (800) 266-7551. Permanent Roll-Offs WM has roll-offs in various sizes for trash or recycling services as well as compactor services for commercial and industrial customers who need to handle large volumes of material. Recycle and Organics WM offers weekly bin and cart recycling and organics collection. Recycle carts are provided to customers with space constraints or who are low-material generators. Commercial organics are collected in 64-gallon carts. Temporary Bins No matter your project’s size, WM has various service options for you - from three (3) cubic yard bins for smaller jobs to temporary roll-offs for larger jobs. Special Services Scout WM offers a scout service when a commercial trash truck cannot access your business location. WM will determine if a smaller vehicle is necessary to service your site and provide this service to your business at an additional charge. Locking Bins WM offers locking bin service and provides the hasp, lock, and servicing of the lock to customers at an additional charge. On-Call Bulky Item Pickup Residential Customers WM offers bulky item pick up service to all residential customers. Each residential home receives four (4) bulky item pickups per calendar year at no additional charge. Residents may put out up to four (4) bulky items at each pickup. WM will collect items on your regular collection day. Commercial Customers WM offers bulky item pickup service to all commercial customers at a nominal cost. WM will collect items on your regular collection day. Bulky items include: couches, washers, dryers, refrigerators, and electronic waste. The following items will not be accepted as bulky items: car bodies, construction and demolition waste, tires, hazardous waste, or any single item that two workers cannot pick up. Advance notice is required to schedule bulky item pick-ups. Please contact the WM Customer Care Center at (800) 266-7551 at least 24 hours before your regular collection day to schedule a pickup. Container Accessibility Please ensure that containers are accessible on your regularly scheduled collection day(s), and that gates are open or that our driver has a key or gate code. Please ensure that cars, delivery trucks, excessive trash, or other obstructions do not prevent access to your container. Weight and Volume Limits and Overflowing Containers Please make sure not to overfill your bins or carts. All waste must be placed inside the containers with the lids closed. Any material or bags placed alongside or above the sides of containers will not be collected. Do not overfill the cart by tightly packing it; all items inside the cart must freely fall out when emptied. Dirt, rock, concrete, and other construction debris are not allowed in waste containers. To maximize the capacity of your container, please break down all cardboard boxes. Please request additional collection services if necessary. General Information Collection Times Collection times for commercial businesses in the City of Diamond Bar are from 5:30 a.m. to 6 p.m., Monday – Friday, and Saturdays. Holidays WM observes the following holidays: • New Year’s Day (January 1) • Memorial Day (last Monday in May) • Independence Day (July 4) • Labor Day (first Monday in September) • Thanksgiving Day (fourth Thursday in November) • Christmas Day (December 25) Connect With WM Beginning Sept. 1 Download the My WM App from Google Play or the Apple App Store for on-the-go account management! Create Your My WM Account Setting up a My WM account allows you to conveniently view your service and holiday schedules, manage your account, pay your bills, and even set up autopay and paperless billing. Plus, you can request additional services whenever you need them. Head to wm.com/mywm to get started! Get the My WM App Download the My WM App from Google Play or the Apple App Store for on-the-go account management! Let’s Chat Visit us at wm.com/support to chat with our virtual assistant. You can also click the chat icon at the bottom right of the page to connect with one of our customer service representatives. Give Us a Call WM Customer Care Center (800) 423-9986. Businesses and Residents Impacted by State of California’s Mandatory Commercial Recycling Laws (AB 341, AB 1826, AB 827, and SB 1383) Mandatory Commercial Recycling (AB 341) California’s Mandatory Commercial Recycling Law (AB 341) requires businesses and multi-family properties to recycle. Commercial businesses and public entities that generate four (4) or more cubic yards per week of solid waste (trash) and multi-family properties with five (5) or more units must have a recycling program in place. Mandatory Organics Recycling (AB 1826) California’s Mandatory Organic Waste Recycling Law (AB 1826) requires businesses and multi-family properties with five (5) or more units that generate two cubic yards of solid waste per week to have an organic waste recycling program. Mandatory Commercial Recycling and Organics Bins (AB 827) California’s Mandatory Commercial Recycling and Organics Bins Law (AB 827) requires businesses subject to AB341 and AB 1826 to provide customers with accessible recycling and organics containers. The recycling and organics containers must be placed adjacent to each in-house trash container and accessible to customers to collect waste generated from products they purchase and consume on the premises. Containers must be labeled trash, recyclable, and organics. For sample signage, visit: www. calrecycle.ca.gov/recycle/commercial/organics/prtoolkit New Statewide Mandatory Organic Waste Collection (SB 1383) Effective Jan. 1, 2022, all California businesses, multi-family complexes, and residences must separate organic waste from trash and subscribe to an organics collection program per State law SB 1383. Organics consist of food scraps, compostable food-soiled paper, and yard waste. SB 1383 was passed to divert more food waste and yard trimmings from our landfills to further reduce greenhouse gas emissions and slow climate change. For more information, visit CalRecycle at www.calrecycle.ca.gov/organics/slcp/ Food recovery assistance Under SB 1383 Commercial customers that meet the definition of Tier One and Tier Two commercial edible food generators are required to recover the maximum amount of edible food that would otherwise be disposed of by arranging for food donation and collection through contracts or written agreements with food recovery organizations or services, and maintain food donation records. To find out more about food recovery assistance programs, please contact Diamond Bar Environmental Services at (909) 839-7015. Staff & Tenant Training Under SB 1383 Businesses will be automatically enrolled in services to comply with California’s mandatory commercial recycling laws (AB 341, AB 1826, and SB 1383). WM offers free training sessions to help employees and residents successfully implement these programs. To learn more about your business sector’s requirements and training opportunities, contact WM at (626) 862-6614. What Goes in the Trash Container: What Goes in the Organics Container: What Goes in the Recycling Container: DO NOT INCLUDE: FOOD OR LIQUIDS PLASTIC BAGS OR FILM FOAM CONTAINERS CLOTHING, FURNITURE OR CARPET BATTERIES ELECTRONICS HAZARDOUS WASTE YARD WASTE DO NOT INCLUDE: PLASTIC BAGS OR FILM SERVEWARE/UTENSILS PLASTIC CONTAINERS FOAM CONTAINERS HAZARDOUS WASTE FATS, OILS, OR GREASES LIQUIDS 64- gallon DO NOT INCLUDE: ORGANICS/RECYCLABLES HAZARDOUS WASTE ELECTRONICS BATTERIES, TIRES OR PAINT FLAMMABLE MATERIAL PLASTIC BAGSOR FILM FOOD WASTE &FOOD SOILED PAPER UNWAXED FOOD &BEVERAGE CARTONS PLASTIC BOTTLES &CONTAINERS MEAT, FISH & POULTRY DIAPERS DAIRY PAPER YARD WASTE FOOD & BEVERAGECANS PET WASTE PRODUCE GLASS BOTTLES &CONTAINERS CLOTHING &TEXTILES FLATTENED CARDBOARD& PAPERBOARD BREAD, PASTA, RICE,GRAINS, COFFEE GROUNDS& FOOD SOILED PAPER Place recyclables directly into your recycling cart - Don’t bag your recycling materials. Place organics materials directly into your organics cart - To reduce odor, put food waste in a paper bag or cardboard box FOAM CUPS &CONTAINERS GARDEN HOSE BROKEN CERAMICDISHES & POTS CANDY, SNACK &FOOD WRAPPERS Will my bin and/or cart color change? Part of SB 1383 requires waste carts to have a uniform color across the state. With the new service contract, all commercial customers will receive new SB 1383-compliant bins and or carts.