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Home My WebLink AboutDiamond Bar Monthly Reporting-September 2025Certification Statement I hereby certify that the information contained in this report is complete, true, and accurate to the best of my knowledge and belief. This report is submitted in accordance with the requirements set forth in the Waste Collection Agreement dated February 4, 2025. I understand that any false statement may be grounds for enforcement action, including penalties as provided by the terms of the Agreement. Company Print Name Signature Date Valley Vista Services Heather Bragdon Heather Bragdon 10/30/2025 CITY OF DIAMOND BAR TONNAGE REPORT Tonnage Collected By Service Recurring Service MSW Recycle Residual Hazardous Residual Bulky Items Recycle Food Waste Green Waste/Food Waste Mixed White Goods Hazardous Recycled E-Waste Total Tonnage Collected Recurring Service Diversion % Roll Off C&D Recycle C&D Residual Recycle MSW Total Tonnage Collected Roll Off Diversion % Temporary Bins C&D Recycle C&D Residual Recycle MSW Total Tonnage Collected Temporary Service Diversion % Total Tonnage Collected (All Services) Landfilled Recycled Organics Total Tons Collected Total Tons Diverted Total Diversion % All Services January February March April May June July August September 1311.56 131.15 0 16.7 341.79 0 502.05 3.42 1.47 0.994 2309.134 0.38 21.55 7.18 14.01 42.02 84.76 0.42 0 0 5.37 14.88 20.25 0.27 1506.79 426.854 502.05 2435.694 928.904 0.381371387374605 October November December YTD Total 1311.56 131.15 0 16.7 341.79 0 502.05 3.42 1.47 0.994 2309.134 0.38 21.55 7.18 14.01 42.02 84.76 0.42 0 0 5.37 14.88 20.25 0.27 1506.79 426.854 502.05 2435.694 928.904 0.381371387374605 Facility Name Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling Grand Central Recycling RDRS # RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RD10597 RECYCLING TONNAGE SUMMARY Material Cardboard HDPE Plastic Old Newspaper Tin PET Plastic Tubs Lids Bulky Plastic Aseptic Film Plastic 3 Mix Glass Plastic 3-7 Scrap Metal Aluminum Mixed Paper Plastic Bags Oil/Gal Appliances Total January February March April May June July August September 175.53 4.24 0 0 4.55 0 0 0 0 16.37 1.05 5.88 1.58 43.57 0 41.74 3.42 297.93 October November December Total SB 1383 COMPLIANCE Multi-Family Total Accounts Total Units Accounts Mandated to Recycle Organics Accounts Recycling Organics Accounts with 3rd Party Recycling Accounts with Self Hauling Waivers Accounts NOT recycling Organics Businesses Total Accounts Total Units Accounts Mandated to Recycle Organics Accounts Recycling Organics Accounts with 3rd Party Recycling Accounts with Self Hauling Waivers Accounts NOT recycling Organics AB 341 COMPLIANCE Multi-Family Total Accounts Total Units Accounts Mandated to Recycle Accounts Recycling Accounts with 3rd Party Recycling Accounts with Self Hauling Accounts NOT recycling Businesses Total Accounts Total Units Accounts Mandated to Recycle Accounts Recycling Accounts with 3rd Party Recycling Accounts with Self Hauling Accounts NOT recycling NON-COMPLIANT ACCOUNTS Compliance Issue (AB341/SB1383) January January Customer February February Address March March Phone April April Email May May Current Service Level June June July July August August September September October October November November December December CUSTOMER SERVICE SUMMARY Customer Calls Missed Pickups (MPU's) Complaints (other than MPU's) Service Requests- Bulky Service Request- HHW Billing Inquiries General Inquiries Number of C&D Projects- Opened Number of C&D Projects- Closed Other Customer Calls Total Calls SERVICE CHANGES (Commercial sector and multifamily accounts) Name COMPLETED C&D PROJECTS Name CUSTOMER COMPLAINTS Customer Name CARPENTER ESTEL MUNOZ LUONG MONROE MAXTED STANDARD YEU SHAN HSIEH LOPEZ DOUGLAS OEI SHARMA WARREN ANTONIEWICZ MONTEFINO HOA SETH FANG January Date Date Date of Complaint 9/12/2025 9/30/2025 9/8/2025 9/19/2025 9/3/2025 9/10/2025 9/15/2025 9/11/2025 9/17/2025 9/18/2025 9/11/2025 9/25/2025 9/4/2025 9/18/2025 9/2/2025 9/4/2025 9/30/2025 February Address Project Address Date Resolved 9/12/2025 10/1/2025 9/8/2025 9/22/2025 9/4/2025 9/12/2025 9/15/2025 9/11/2025 9/17/2025 9/18/2025 9/12/2025 9/25/2025 9/8/2025 9/18/2025 9/2/2025 9/4/2025 9/30/2025 March Phone Total Tonnage Address 21400 BELLA PINE 300 ROCK RIVER 638 CHAPPARAL 409 EL ENCINO 1460 VALEVIEW 1057 FAREL 23648 DECORAH 20893 STARSHINE 638 PANTERA 1555 KIOWA CREST 933 SUMMITRIDGE 24356 DARRIN 902 WHITECLIFF 727 LINCOLN 23080 PASEO DE TERRADO 556 TOPSIDE 711 LINCOLN April Change (add, decrease, Increase) Tonnage Diverted Description/ Notes CUST CONCERNED THAT ONE BRL IS ALWAYS LEFT OUT ON THE STREET AND HE HAS VALET SERVICE AND ITS THE 2ND TIME IT HAS HAPPENED AND THE 2ND TIME HE HAS CALLED IN. JOHN 3233026691 CUST REPORTED HE WAS NEVER DELV A TRSH OR REC BRL AND THEY REMOV HIS WM BRLS AND DID NOT REPLACE THEM WITH NEW ONES. SCH DELV 10/1 MARTIN +19092271172 CUST CALLED TO SAY SHE IS UNHAPPY WITH THE TIME WE SERVICE HER GW BRL BECAUSE HER GARDNER COMES AFTERNOON AND SHE GETS STUCK WITH GREEWASTE FOR THE ENTIURE WEEK. ADVISED HER WE CANT CHANGE THE TIMES OUR TRASH DRIVER S COME AROUND 9098614395 CAT CALLED TO ADV HIS WM RCY BRL WAS RMVD & DID NOT RCV A VVS BRL SCH DELV FOR 9/22 FOR RCY BRL ALBERT 6262571442 CUST HAS BEEN REQUESTING TO GET HIS REC AND TRSH BRLS TO BE EXCHA FROM 70GL TO 98GL. SUP WENT ON 8/27 AND CONFIRMED 70GL BRLS WERE ON SITE BUT WERE NOT EXCH. HE IS CALLING AGAIN TO GET IT EXCH. SCH 9/16 TO REMOV 70GL TRSH AND RECH AND DEL 98GL TRSH AND REC. TONY +19095761408 CUST REPORTED SHE HAS NOT RECEIVED HER 2 GRN BRLS. SCH 9/12 KATHLEEN +16264224341 CUST REPORTS DRIVERS ARE PUTTING HER BRLS IN FRONT OF HER GARAGE DOOR AND IS UNABLE TO MOV E THEM. THEY NEED TO GO ON RIGHT HAND SIDE OF GARGE IN SMALL ENCLOSURE INFRONT OF GATE DOOR CAROL CONTACT PHONE (909) 860-5799WO TYPE S ADVISED CUST SHE HAS 96G BRLS PRICE BREAK DOW N IS 40.11 X MOS.SAYS HOA TOLD THEM A DIFFERE NT PRICE. YEU +16262606435 BILLING COMPLAINT CUSTOMER CALLED TO SAY SHE GOT AN EMAIL SAYING HER PAYMENT WAS RTEJECTED . BUT SHE DID CALL IN THR NEXT DAY TO ADD AUT O PAY AND MADE A PAYMENT. ADVISED HER ACCT HAS NO BALANCE DUE ANYMORE. 9098609667 BILLING COMPLAINT SAYING WE PROMISED TO BE A LITTLE CHEAPER THAN WM BUT SHE RECVD HER BI L AND ITS FOR 70.78 REASSURED HER ITS FOR 2 MONTHS OF SERVICE NOT MONTHLY. 7149533500 RCVD CALL FROM SEMI INQ ON INVOICE AS SNR DISC WAS NOT APPLIED. FORWARDED SENT EMAIL TO DISCOUNTS AND ADV SEMI THAT WE WILL FOLLOW BACK UP ONCE PROCESSED. 9098611893 RCVD CALL FROM MANJU, HE REPORTED THAT NO ONE HAS UPDATED HIM ON WHEN HE WILL RCV THE CORRECTED INVOICE. ADV MANJU THAT HE WILL RCV THE CORRECTED INVOICE VIA EMAIL. 6263392202 NAME:JOYCE WARREN, 9098602800 EMAIL:JWARRENCA@AOL.COM 902 WHITECLIFF DR.,DIAMOND BAR 9/3 NOTICED ON 94/25, APPOX. 8:30AM DAMAGE TO GATE KNOBS JOYCE STATES THAT SHE WENT OUTSIDE THIS MORNI NG AROUND 8:30AM TO CHECK ON BRLS AND NOTICED THAT ONE OF OUR DRIVERS PUT THE RECY BRL IN S IDE WHEN BRLS SHOULD BE LEFT ON THE OUTSIDE P ART OF THE GATE.AS A RESULT HER GATE KNOBS AR E NOW LOSE AND WANTS US TO REPAIR THEM ASAP. DRIVER: LOSEND GATE KNOBS WHEN PUTTING RECY BRL INSIDE GATE. DRIVER 7467 RCVD CALL FROM XIOMARA VERY UPSET ABOUT VVS. SHE VOICED HER CONCERNS ABOUT THE WAY SHE IS UNHAPPY WITH VVS AND THE WAY SHE RCVS HER BILLS. UPDATED HER ACCT TO PRINTED INVOICES ONLY. SHE IS UPSET THAT SHE DIDNT REC ANY BAGS WITH HER PAIL. SHE DISCONNECTED CALL. 9095946554 SPOKE WITH BOB, HE WAS NOT HAPPY TO HEAR THAT RESIDENTS MUST CONTACT THE HOA TO SCHEDULE A BULKY P/U. EXPLAINED THE REASONING AND ADV W E ALSO NEED AN ITEMIZED LIST. CUSTOMER SAID H E WOULD COMPLAIN TO THE CITY. I EMAILED TARA REYES FROM THE CITY TO ADVISE CALL XFRD, VEENA REQ TO SPK TO SUP, UPSET THA T VALET SERV NOT XFRD FROM WM, ADVSD WE CAN A DD IF SHE CAN PROVIDE WM BILL SHOWING VALET S ERV OR SHE WILL HAVE TO SUBMIT VALET APP, CM SD WILL SUBMIT APP, SENT HER EMAIL THAT SHE C AN REPLY BACK TO CUSTOMER SERVICE COMPLAINT THE WEB PACK ISNT WORKING FOR THE CUTOMER YET AGINA. TRIED LOGG ING HIM IN ON MY END AND ITS WONT LOAD NOTIFI ED IT 9096897666 FANG May New Bin Size June Service (T, R, Org) July Service Frequency Mon August Tue September 55 17 694 37 172 841 2 2 737 2557 Wed October Thu November Fri December Sat Total Notes ROUTE REVIEW SUMMARY Month January February March April May June July August September October November December Totals ROUTE REVIEW RESULTS Audit Date ROUTES Trash N/A Route Recycling N/A Auditor Organics N/A Customer Name Total # of Routes 14 Customer Address Sites Surveyed N/A Cart Type Audited Containers Surveyed N/A Results (C/NC) Contaminated Containers N/A % Contaminated % Contaminated N/A Disposed as Trash (Y/N) Notices Provided N/A Contamination Fee (Y/N) # Contamination Fee N/A Contamination Notes (Describe contaminants) Education Method ROUTE SUMMARY Route DB01 DB02 DB03 DB04 DB05 DB06 DB07 DB08 DB09 DB10 DB11 DB12 DB13 Link to Photo # Customers 535 340 431 199 252 1059 1763 1523 1104 472 1233 1416 677 HAULER EDUCATION Customer Type Single- Family Multi-Family Business Only Customer Type Single- Family Multi-Family Business Only Customer Type Single- Family Multi-Family Business Only Customer Type Single- Family Multi-Family Business Only CY 2025 Totals HAULER EDUCATION MATERIAL SUMMARY Item Title/Description/ Focus (SLCP, MORe, SRRE/HHWE) September newsletter - Cart guide, organic waste, services offered November newsletter- Battery disposal, holiday tree recycling, year-round compost info HAULER OUTREACH SUMMARY Event/Workshop Name DB HS Fasion Show DB Earth Day Concerts in the Park DB Chambers Juneteenth Business Expo DB Women's Club Juneteenth at AQMD DB STEAM Fair Print Materials January Electronic Materials January Site Visits January Workshops/ Events January Description HS Fashion show Earth day celebration w/baby truck Concert & movie at the park w/ gift baskets Juneteenth celebration Juneteenth celebration 10 event boxes donated February February February February March March March March 1 April April April April 1 May May May May June June June June 5 Date Submitted for Review 6/6/2025 10/14/2025 Event date 3/2/2025 4/19/2025 6/11, 6/18, 6/25, 7/2, 7/9, 7/16, 7/23, 7/30 6/19/2025 6/22/2025 9/20/2025 July July July July 5 August August August August Date Approved 6/24/2025 10/16/2025 Attendees 500 1000 1000 400 100 September 1 N/A N/A September 0 N/A N/A September 0 N/A N/A September 1 N/A N/A October October October October Date Sent to Customer 9/1/2025 11/1/2025 Promos distributed at various events - pens,pencils, mints, activity books, seed pods, reusable ziplocs, chip clips, totes November November November November December December December December Total Education 1 Total Education 0 Total Education 0 Total Education 13 HOUSEHOLD HAZARDOUS WASTE COLLECTION SUMMARY Material Catergory Flammable and Poisons PCB-containing Reclaimable Acid Base Oxidizer Asbestos Universal Waste (UW) Electronic Waste Other Material Type Flammable solids Flammable liquids Oil-based paints Paint Related Materials Poisons Reactive and explosive compressed gas cylinders 1 lb propane canister PCB-containing Paint Other PCB waste (includes ballasts) Antifreeze Auto type batteries Latex paint Motor Oil Oil products Used oil filters Inorganic and organic acid inorganic and organic base Neutral oxidizers, Organic peroxides, Oxidizing acid/base Asbestos Mercury containing automatic switches Mercury containing thermostats Other Mercury containing waste Lamps Photovoltaic Modules Batteries (other) Aerosol cans Rechargeable batteries Covered Electronic Devices Other Electronic Devices Home-generated Sharps Home-generated pharmaceutical waste Treated wood General/ Miscellaneous Non RCRA solids/ liquids Tires Other Pounds Collected January February March April May June July August September 99.46 7.07 42.5 11.58 123.8 1446.4 348.42 22.42 128.74 499.59 180 35.34 October November December Pounds Recycled Pounds Incinerated Pounds Neutralized ROWP PROCUREMENT Renewable gas in the form of transportation fuel (DGE) Electricity from renewable gas (kWh) Electricity from biomass conversion (kWh) Compost (tons) Compost (cubic yards) Mulch (tons) RECYCLED CONTENT PAPER PROCUREMENT LOG Purchase Date January Invoice Number February Paper Type March Volume April Vendor May Recycled Content % June Notes July August September 0 0 0 0 0 0 October ATTACH INVOICES WITH REPORT SUBMISSION November December YTD Total