HomeMy WebLinkAbout_ Contract - Valley Vista Services, Inc. - 202502FRANCHISE AGREEMENT FOR SOLID WASTE SERVICES
Between the City of Diamond Bar
and
Valley Vista Services, Inc.
This 4th day of February, 2025
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
Diamond Bar – VVS i Franchise Agreement for Solid Waste Services
TABLE OF CONTENTS
RECITALS ........................................................................................................................................................................... 1
ARTICLE 1: DEFINITIONS .................................................................................................................................................... 3
ARTICLE 2: GRANT AND ACCEPTANCE OF FRANCHISE ..................................................................................................... 18
2.1 GRANT AND ACCEPTANCE OF FRANCHISE, INDEMNITY OF AWARD ..................................................................... 18
2.2 EXCLUSIVE NATURE OF FRANCHISE ...................................................................................................................... 18
2.3 EFFECTIVE DATE .................................................................................................................................................... 19
2.4 TERM OF AGREEMENT .......................................................................................................................................... 19
2.5 CITY’S OPTION TO EXTEND TERM .......................................................................................................................... 19
2.6 REPRESENTATIONS AND WARRANTIES OF CONTRACTOR..................................................................................... 19
2.7 CONDITIONS TO EFFECTIVENESS OF AGREEMENT ................................................................................................ 20
2.8 DELEGATION OF AUTHORITY ................................................................................................................................ 21
2.9 LIMITATIONS TO THE SCOPE ................................................................................................................................. 21
2.10 CITY’S RIGHT TO DIRECT CHANGES ....................................................................................................................... 23
2.10.1 General ......................................................................................................................................................... 23
2.10.2 New Diversion Programs .............................................................................................................................. 23
2.10.3 City’s Right To Acquire Services .................................................................................................................... 23
2.11 OWNERSHIP OF SOLID WASTE AND CITY’S RIGHT TO DIRECT SOLID WASTE .......................................................... 24
2.12 CONTRACTOR’S CORPORATE STATUS ................................................................................................................... 24
2.13 CONTRACTOR CORPORATE AUTHORIZATION ....................................................................................................... 24
2.14 ANNEXATIONS ...................................................................................................................................................... 25
2.15 PERMITS AND LICENSES ........................................................................................................................................ 25
ARTICLE 3: SCOPE OF COLLECTION SERVICES ................................................................................................................... 25
3.1 SERVICES TO BE PROVIDED – GENERAL ................................................................................................................. 25
3.2 SINGLE-FAMILY DWELLING COLLECTION SERVICE ................................................................................................ 26
3.2.1 Container Sizes ............................................................................................................................................. 26
3.2.2 Container Color ............................................................................................................................................ 26
3.2.3 Refuse Cart Overage .................................................................................................................................... 27
3.2.4 Backyard Service .......................................................................................................................................... 27
3.2.5 Backyard Service for Disabled People .......................................................................................................... 27
3.2.6 Door-To-Door HHW Collection ..................................................................................................................... 27
3.2.7 Annual Household Hazardous Waste Event ................................................................................................. 28
3.2.8 Curbside Used Oil And Oil Filter Collection ................................................................................................... 28
3.2.9 Home Generated Sharps Mail Back Program ............................................................................................... 28
3.2.10 Medication Takeback Program .................................................................................................................... 28
3.2.11 FreeCycle.Com .............................................................................................................................................. 28
3.2.12 Annual Holiday Tree Collection .................................................................................................................... 29
3.2.13 Mulch and Compost GiveaWay .................................................................................................................... 29
3.2.14 CONTAMINATION WARNING NOTICES ........................................................................................................ 29
3.3 RESERVED ............................................................................................................................................................. 30
3.4 ROLL-OFF BOX SERVICE ......................................................................................................................................... 30
3.5 TEMPORARY BIN SERVICE ..................................................................................................................................... 30
3.6 ON-CALL BULKY ITEM PICKUP ............................................................................................................................... 30
3.7 CITY SERVICES ....................................................................................................................................................... 31
3.7.1 RESERVED ..................................................................................................................................................... 31
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3.7.2 City-Sponsored Events .................................................................................................................................. 31
3.7.3 Emergency Collection And DIsposal Service ................................................................................................. 32
3.7.4 Abandoned Item Collection From City Right-of-Way Public Property .......................................................... 32
3.7.5 Community Development Review Services................................................................................................... 32
3.7.6 Large Venue Event Assistance ...................................................................................................................... 32
3.7.7 Confiscation Of Unauthorized Containers .................................................................................................... 32
3.7.8 Provision of Storage Containers ................................................................................................................... 33
ARTICLE 4: REQUIREMENTS FOR OPERATIONS, EQUIPMENT, AND PERSONNEL .............................................................. 33
4.1 OPERATIONS ......................................................................................................................................................... 33
4.1.1 Schedules...................................................................................................................................................... 33
4.1.2 Missed Pickups ............................................................................................................................................. 34
4.1.3 Holiday Collection Schedule ......................................................................................................................... 34
4.1.4 Change In Collection Schedule ..................................................................................................................... 34
4.1.5 DedIcated Routes ......................................................................................................................................... 34
4.1.6 Overflowing Containers ................................................................................................................................ 35
4.1.7 Graffiti Removal ........................................................................................................................................... 35
4.1.8 Litter Abatement .......................................................................................................................................... 35
4.1.9 Health And Safety Training .......................................................................................................................... 36
4.1.10 Unauthorized Material Removal .................................................................................................................. 36
4.1.11 Report Of Accumulation Of Solid Waste; unauthorized Dumping ............................................................... 36
4.1.12 Route Audit .................................................................................................................................................. 37
4.1.13 Service Exceptions; Excluded Waste Notifications ....................................................................................... 38
4.1.14 Collection of Former Contractor’s Containers .............................................................................................. 38
4.2 VEHICLE REQUIREMENTS ...................................................................................................................................... 39
4.2.1 General ......................................................................................................................................................... 39
4.2.2 VEHICLE Specifications ................................................................................................................................. 39
4.2.3 Vehicle Identification.................................................................................................................................... 40
4.2.4 Cleaning And Maintenance .......................................................................................................................... 40
4.2.5 Vehicle Operations ....................................................................................................................................... 41
4.2.6 City Inspection Per Code ............................................................................................................................... 41
4.2.7 Vehicle Inspections ....................................................................................................................................... 42
4.2.8 Correction Of Defects ................................................................................................................................... 42
4.2.9 City Informational Displays .......................................................................................................................... 42
4.2.10 Vehicle And Equipment Inventory ................................................................................................................ 42
4.3 CONTAINER REQUIREMENTS ................................................................................................................................ 43
4.3.1 Cart Requirements ....................................................................................................................................... 43
4.3.2 Bin Requirements ......................................................................................................................................... 46
4.3.3 Roll-Off Box Requirements ........................................................................................................................... 47
4.4 PERSONNEL ........................................................................................................................................................... 47
4.4.1 Qualified Personnel ...................................................................................................................................... 47
4.4.2 Identification Required ................................................................................................................................. 47
4.4.3 Hazardous Material Employee Training ....................................................................................................... 47
4.4.4 Fees And Gratuities ...................................................................................................................................... 48
4.4.5 Non-Discrimination ...................................................................................................................................... 48
4.4.6 Hiring of Displaced Employees ..................................................................................................................... 48
4.4.7 City Liaison ................................................................................................................................................... 48
4.4.8 Service Liaison .............................................................................................................................................. 48
4.4.9 Environmental Coordinator ............................................................................................................................ 49
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4.4.10 City’sRight to Approve City and Service Liaison .............................................................................................. 49
ARTICLE 5: PROCESSING AND DISPOSAL REQUIREMENTS ............................................................................................... 49
5.1 TRANSPORTATION OF DISCARDED MATERIALS .................................................................................................... 49
5.2 DIVERSION AND PROCESSING REQUIREMENTS .................................................................................................... 49
5.2.1 Processing Of Recyclables And Organics ...................................................................................................... 49
5.2.2 End Uses For Organics .................................................................................................................................. 50
5.2.3 Bulky Item Diversion ..................................................................................................................................... 50
5.2.4 Construction And Demolition Debris Diversion ............................................................................................ 50
5.2.5 Diversion of Electronic, Universal and Other Special Waste ........................................................................ 51
5.3 MARKETING AND SALE OF RECYCLABLES .............................................................................................................. 51
5.4 USE OF DESIGNATED FACILITIES ............................................................................................................................ 51
5.5 USE OF CONTRACTOR-OWNED APPROVED FACILITIES ......................................................................................... 52
5.6 SOLID WASTE CAPACITY GUARANTEE ................................................................................................................... 52
ARTICLE 6: OTHER SERVICES ............................................................................................................................................ 52
6.1 BILLING AND CONTRACTOR COMPENSATION ....................................................................................................... 52
6.1.1 Residential Cart Customers .......................................................................................................................... 52
6.1.2 RESERVED ..................................................................................................................................................... 52
6.1.3 Disabled Customer Discount ........................................................................................................................ 52
6.1.4 Senior CUSTOMER Discount ......................................................................................................................... 53
6.1.5 Form of Payment FOR ROLL-OFF OR TEMPORARY BIN SERVICE .................................................................. 53
6.1.6 Temporary Bin and Roll-Off Box Service ....................................................................................................... 53
6.1.7 Automated Billing Payment ......................................................................................................................... 53
6.1.8 Bill Payment by Phone .................................................................................................................................. 54
6.1.9 Review of Billings ......................................................................................................................................... 54
6.1.10 Suspension Of Service Due To Non-Payment ............................................................................................... 54
6.1.11 Debt Collection ............................................................................................................................................. 54
6.1.12 Continued Provision Of Service .................................................................................................................... 54
6.1.13 No Marketing ............................................................................................................................................... 55
6.2 CUSTOMER SERVICE .............................................................................................................................................. 55
6.2.1 Local Office ................................................................................................................................................... 55
6.2.2 Customer Service Portal ............................................................................................................................... 55
6.2.3 Customer Complaints, Inquiries And Service Requests................................................................................. 55
6.2.4 Customer Service Standards ......................................................................................................................... 56
6.2.5 Resolution Of Customer Complaints ............................................................................................................ 57
6.2.6 Emergency Contacts ..................................................................................................................................... 57
6.2.7 Multi-lingual, TDD Services .......................................................................................................................... 57
6.3 CUSTOMER OUTREACH AND EDUCATION............................................................................................................. 57
6.3.1 On-Going Education Requirements .............................................................................................................. 58
6.3.2 RESERVED ..................................................................................................................................................... 60
6.4 SB 1383 COMPLIANCE ........................................................................................................................................... 60
6.4.1 Three container Collection System ............................................................................................................... 60
6.4.2 Kitchen Pails For Food Scrap ........................................................................................................................ 60
6.4.3 Route Reviews .............................................................................................................................................. 60
6.4.4 Procurement of Recovered Organics Waste Products.................................................................................. 61
6.4.5 Education & Outreach for Diversion............................................................................................................. 61
ARTICLE 7: FRANCHISE FEE, CALRECYCLE COMPLIANCE FEE, VEHICLE IMPACT FEE, AND OTHER FEES ............................. 62
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
Diamond Bar – VVS iv Franchise Agreement for Solid Waste Services
7.1 FRANCHISE FEE ..................................................................................................................................................... 62
7.2 CALRECYCLE COMPLIANCE FEE ............................................................................................................................. 63
7.3 RESIDENTIAL VEHICLE IMPACT FEE ....................................................................................................................... 63
7.4 RESIDENTIAL STREET SWEEPING FEE .................................................................................................................... 63
7.5 CONTRACTING FEE ................................................................................................................................................ 64
7.6 TIME AND METHOD OF FEE PAYMENTS TO THE CITY ............................................................................................ 64
ARTICLE 8: RECORDS, REPORTS AND INFORMATION REQUESTS ..................................................................................... 64
8.1 GENERAL ............................................................................................................................................................... 64
8.2 RECORDS ............................................................................................................................................................... 65
8.2.1 General ................................................................................................................................................................. 65
8.2.2 Financial Records ......................................................................................................................................... 65
8.2.3 Solid Waste Records ..................................................................................................................................... 66
8.2.4 CERCLA Defense Records .............................................................................................................................. 66
8.2.5 Other Programs’ Records ............................................................................................................................. 67
8.2.6 Audit ............................................................................................................................................................. 67
8.2.7 Payments And Refunds ................................................................................................................................ 68
8.3 REPORTS ............................................................................................................................................................... 68
8.3.1 Quarterly Reports ......................................................................................................................................... 69
8.3.2 Annual Reports ............................................................................................................................................. 70
8.3.3 Financial Reports .......................................................................................................................................... 70
8.4 REPORTING ADVERSE INFORMATION ................................................................................................................... 71
8.5 RIGHT TO INSPECT RECORDS ................................................................................................................................. 71
8.6 FAILURE TO REPORT .............................................................................................................................................. 71
ARTICLE 9: REVIEW OF SERVICES AND PERFORMANCE.................................................................................................... 72
9.1 PERFORMANCE REVIEW MEETING ....................................................................................................................... 72
9.2 PERFORMANCE SATISFACTION SURVEY ................................................................................................................ 73
ARTICLE 10: CONTRACTOR COMPENSATION AND MAXIMUM SERVICE RATES ................................................................ 73
10.1 CONTRACTOR COMPENSATION ............................................................................................................................ 73
10.2 INITIAL RATES ........................................................................................................................................................ 74
10.3 SCHEDULE OF FUTURE ANNUAL RATE ADJUSTMENTS .......................................................................................... 74
10.4 METHOD OF ADJUSTMENTS ................................................................................................................................. 74
10.5 EXTRAORDINARY RATE ADJUSTMENTS ................................................................................................................. 75
ARTICLE 11: INDEMNIFICATION, INSURANCE AND PERFORMANCE BOND ...................................................................... 76
11.1 INDEMNIFICATION OF THE CITY ............................................................................................................................ 76
11.1.1 General ......................................................................................................................................................... 76
11.1.2 Hazardous Material Indemnification ........................................................................................................... 77
11.1.3 AB 939 Indemnification and Guarantee ....................................................................................................... 78
11.1.4 CALRECYCLE Indemnification ....................................................................................................................... 79
11.1.5 ELECTRONIC INFORMATION INDEMNIFICATION.......................................................................................... 79
11.1.6 CALPERS ELIGIBILITY INDEMNIFICATION ...................................................................................................... 79
11.2 EVALUATION OF LIABILITY .................................................................................................................................... 80
11.3 SEPARATE COUNSEL .............................................................................................................................................. 80
11.4 CONSIDERATION ................................................................................................................................................... 80
11.5 OBLIGATION .......................................................................................................................................................... 81
11.6 COLLECTION SERVICES SUBCONTRACTORS .......................................................................................................... 81
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11.7 SURVIVAL .............................................................................................................................................................. 81
11.8 INSURANCE ........................................................................................................................................................... 81
11.9 FAITHFUL PERFORMANCE BOND .......................................................................................................................... 85
11.10 FAITHFUL PERFORMANCE LETTER OF CREDIT ....................................................................................................... 85
11.11 FORFEITURE OF PERFORMANCE BOND ................................................................................................................. 86
11.12 FORFEITURE OF LETTER OF CREDIT ....................................................................................................................... 86
11.13 PERFORMANCE SECURITY BEYOND SERVICE TERM .............................................................................................. 86
ARTICLE 12: CITY’S RIGHT TO CONTRACT WITH THIRD PARTIES TO PERFORM FRANCHISE SERVICES .............................. 87
12.1 GENERAL ............................................................................................................................................................... 87
12.2 TEMPORARY POSSESSION OF CONTRACTOR’SPROPERTY .................................................................................... 88
12.3 BILLING AND COMPENSATION TO CITY DURING CITY’SPOSSESSION .................................................................... 88
12.4 CITY’S RIGHT TO RELINQUISH POSSESSION ........................................................................................................... 88
12.5 CITY’S POSSESSION NOT A TAKING........................................................................................................................ 88
12.6 DURATION OF CITY’S POSSESSION ........................................................................................................................ 88
ARTICLE 13: DEFAULT AND REMEDIES ............................................................................................................................. 89
13.1 EVENTS OF DEFAULT ............................................................................................................................................. 89
13.2 RIGHT TO TERMINATE UPON DEFAULT AND RIGHT TO SPECIFIC PERFORMANCE................................................. 91
13.3 CITY’S REMEDIES IN THE EVENT OF DEFAULT ........................................................................................................ 91
13.4 CRIMINAL ACTIVITY ............................................................................................................................................... 92
13.5 POSSESSION OF RECORDS UPON TERMINATION .................................................................................................. 93
13.6 CITY’SREMEDIES CUMULATIVE; SPECIFIC PERFORMANCE ................................................................................... 93
13.7 LIQUIDATED DAMAGES ......................................................................................................................................... 93
13.8 SUSPENSION OF PERFORMANCE .......................................................................................................................... 96
13.8.1 Force Majeure ..................................................................................................................................................... 96
13.8.2 Labor Unrest ....................................................................................................................................................... 97
13.9 DISPUTE RESOLUTION ........................................................................................................................................... 97
13.9.1 Negotiation And Mediation ................................................................................................................................ 98
13.9.2 Confidentiality .................................................................................................................................................... 98
13.9.3 Injunctive Relief .................................................................................................................................................. 98
13.9.4 Continuing Obligation ......................................................................................................................................... 98
13.9.5 Failure of Mediation ........................................................................................................................................... 98
13.10 ASSURANCE OF PERFORMANCE............................................................................................................................ 98
ARTICLE 14: OTHER AGREEMENTS OF THE PARTIES ......................................................................................................... 99
14.1 RELATIONSHIP OF PARTIES ................................................................................................................................... 99
14.2 COMPLIANCE WITH LAW ...................................................................................................................................... 99
14.3 GOVERNING LAW .................................................................................................................................................. 99
14.4 JURISDICTION ........................................................................................................................................................ 99
14.5 ASSIGNMENT ........................................................................................................................................................ 99
14.6 AFFILIATED COMPANIES ..................................................................................................................................... 101
14.7 CONTRACTING OR SUBCONTRACTING ................................................................................................................ 101
14.8 BINDING ON ASSIGNS ......................................................................................................................................... 101
14.9 TRANSITION TO NEXT CONTRACTOR .................................................................................................................. 101
14.10 PARTIES IN INTEREST ........................................................................................................................................... 102
14.11 WAIVER ............................................................................................................................................................... 102
14.12 CONTRACTOR’S INVESTIGATION ......................................................................................................................... 102
14.13 NOTICE ................................................................................................................................................................ 103
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Diamond Bar – VVS vi Franchise Agreement for Solid Waste Services
14.14 REPRESENTATIVE OF THE PARTIES ...................................................................................................................... 103
14.15 CITY FREE TO NEGOTIATE WITH THIRD PARTIES ................................................................................................. 103
14.16 COMPLIANCE WITH MUNICIPAL CODE ............................................................................................................... 104
14.17 PRIVACY .............................................................................................................................................................. 104
14.18 PROPRIETARY INFORMATION, PUBLIC RECORDS ................................................................................................ 104
ARTICLE 15: MISCELLANEOUS AGREEMENTS ................................................................................................................. 104
15.1 ENTIRE AGREEMENT ........................................................................................................................................... 104
15.2 SECTION HEADINGS ............................................................................................................................................ 105
15.3 REFERENCES TO LAWS AND OTHER AGREEMENTS ............................................................................................. 105
15.4 INTERPRETATION ................................................................................................................................................ 105
15.5 AGREEMENT ....................................................................................................................................................... 105
15.6 SEVERABILITY ...................................................................................................................................................... 105
15.7 EXHIBITS .............................................................................................................................................................. 105
15.8 ATTORNEYS’ FEES ................................................................................................................................................ 105
EXHIBITS 1-7: ................................................................................................................................................................ 108
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
Diamond Bar – VVS 1 Franchise Agreement for Solid Waste Services
This Franchise Agreement for Solid Waste Services (“Agreement”) is entered into this 4th day of
February, 2025, by and between the City of Diamond Bar and Valley Vista Services, Inc.
Contractor”, for the Collection, Transportation, Recycling, Processing, and Disposal of Solid
Waste and other services related to meeting the goals and requirements of the California
Integrated Waste Management Act. In this Agreement, the City and Contractor may be
collectively referred to as the “Parties” and individually referred to as “Party.”
RECITALS
WHEREAS, the Legislature of the State of California, by enactment of the California Integrated
Waste Management Act of 1989 (“Act”) and subsequent additions and amendments (codified at
California Public Resources Code Section 40000 et seq.), has declared that it is in the public
interest to authorize and require local agencies to make adequate provisions for Solid Waste
handling within their jurisdiction to meet the goals and requirements of AB 939; and,
WHEREAS, pursuant to California Public Resources Code Section 40059(a)(2), the City Council of
the City of Diamond Bar has determined that the public health, safety, and well-being require that
an exclusive franchise be awarded to a qualified company for the Collection, Transfer and
Transportation, Recycling, Processing, and Disposal of Solid Waste and other services related to
meeting the Diversion goals required by AB 939, and other requirements of the California
Integrated Waste Management Act; and,
WHEREAS, the Legislature of the State of California, in California Public Resources Code Section
41780 et seq., has declared a mandatory commercial Recycling program and that it is the policy
goal of the state that not less than 75 percent of Solid Waste generated be source reduced,
recycled, or composted by the year 2020, and annually thereafter; and,
WHEREAS, the Legislature of the State of California, in California Public Resources Code Section
41781.3 et seq., has declared that as of January 1, 2020, the use of green material as Landfill
alternative daily cover will no longer constitute Diversion through Recycling and will instead be
considered Disposal in terms of measuring a jurisdiction’s annual 50 percent per capita disposal
rate (AB 1594, Chapter 719, Statutes of 2014); and,
WHEREAS, California Public Resources Code Section 42649 et seq., requires a mandatory
commercial Organic Waste Diversion program; and,
WHEREAS, the Short-Lived Climate Pollutants Bill of 2016 (SB 1383) establishes regulatory
requirements for jurisdictions, generators, haulers, Solid Waste facilities, and other entities to
support achievement of state-wide Organic Waste Disposal reduction targets; and
WHEREAS, SB 1383 requires jurisdictions to implement Collection programs, meet Processing
facility requirements, conduct contamination monitoring, provide education, maintain records,
submit reports, monitor compliance, conduct enforcement and fulfill other requirements; and,
the City has chosen to delegate some of its responsibilities to Contractor, acting as the City’s
designee, through this Agreement; and,
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WHEREAS, the City declares its intention of maintaining reasonable rates and quality service
related to the Collection, Transportation, Recycling, Processing, and Disposal of Solid Waste and
other services; and,
WHEREAS, the California Department of Resources Recycling and Recovery (“CalRecycle”)
promulgated regulations to implement SB 1383 (the “SB 1383 Regulations”) for local jurisdictions,
Generators, haulers, Solid Waste facilities, and other entities to support achievement of statewide
Organic Waste Disposal reduction targets; and,
WHEREAS, the current franchise agreement will expire on August 30, 2025; and,
WHEREAS, in response to a Request for Proposals, the Contractor has submitted a proposal to the
City and the City selected the Contractor on the competitive advantages of that proposal over
other proposals received by the City; and
WHEREAS, City and Contractor (“Parties”) hereto desire to enter said Agreement; and,
WHEREAS, City and Contractor are mindful of the provisions of the laws governing the safe
Collection, Transport and Transportation, Recycling, Processing and Disposal of Solid Waste,
including AB 939, the Resource Conservation and Recovery Act (“RCRA”), and the Comprehensive
Environmental Response, Compensation and Liability Act (“CERCLA”). City and Contractor desire
to leave no doubts as to their respective roles and to memorialize that by entering into this
Agreement, City is not thereby becoming an “arranger” or a “generator” as those terms are used
in CERCLA, and that it is Contractor, not City, who is “arranging for” the Collection from premises
in the City, Transport for Disposal, Composting or other Processing, and Recycling of municipal
Solid Waste which may contain Hazardous Material; and further to confirm that as a material
inducement to City entering into this Agreement, Contractor has agreed to fully indemnify City in
connection with any claims, losses, liabilities, lawsuits or actions relating to the inadvertent or
intentional Collection, Transportation and/or Disposal of Hazardous Materials that may occur in
connection with Contractor’s performance under this Agreement, and
WHEREAS, the State of California has found and declared that the amount of Solid Waste
generated in California, coupled with diminishing Landfill space and potential adverse
environmental impacts from Landfill Disposal and the need to conserve natural resources, have
created an urgent need for State and local agencies to enact and implement an aggressive
integrated waste management program. The State has, through enactment of AB 939 and
subsequent related legislation including, but not limited to: AB 2176 (Chapter 879, Statutes of
2004), SB 1016 (Chapter 343, Statutes of 2008), AB 341 (Chapter 476, Statutes of 2011), AB 1826
Chapter 727, Statutes of 2014), and SB 1383 (Chapter 395, Statutes of 2016), directed the
responsible State agency, and all local agencies, to promote a reduction in Landfill Disposal and to
maximize the use of feasible waste reduction, Reuse, Recycling, and composting options in order
to reduce the amount of material that must be Disposed; and,
WHEREAS, the City Council of the City of Diamond Bar hereby desires that Contractor be engaged
to provide for both the Collection of Solid Waste within the corporate limits of the City of
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Diamond Bar and the Transportation of such Solid Waste to appropriate places for Processing,
Recycling, Organics Diversion, and Disposal, and to perform such services on the terms and
conditions set forth in this Agreement; and
WHEREAS, Contractor has agreed, as part of this Agreement, acting as an independent contractor
to provide such personnel, equipment and supplies as are necessary to ensure City complies with
the requirements of Public Resources Code Section 49100 et seq.,
WHEREAS, Contractor agrees to and acknowledges that it shall arrange for the proper Disposal of
all Solid Waste Collected in City and City is not instructing Contractor how to Collect, Process and
Dispose of Solid Waste.
WHEREAS, consistent with provisions of the Act, including Public Resources Code Section 40059,
aspects of Solid Waste Services are of local concern, including frequency of collection, means of
collection and Transportation, level of services, charges and fees, the nature, location, and extent
of providing Solid Waste Services, and whether the services are to be provided by means of a non-
exclusive, partially exclusive, or wholly exclusive franchise, contract, license, or otherwise which
may be granted by the City under terms and conditions prescribed by the City Council; and
WHEREAS, this Agreement has been developed by and is satisfactory to the City and the
Contractor,
Now, therefore, in consideration of the mutual covenants, conditions and consideration
contained herein, the City and Contractor hereby agree as hereinafter set forth:
ARTICLE 1: DEFINITIONS
For the purpose of this Agreement, the definitions contained in this Article shall apply unless
otherwise specifically stated. If a word or phrase is not defined in this Agreement, the definition
of such word or phrase as contained in the Diamond Bar City Code shall control.
1.1 AFFILIATE
Affiliate” means all businesses, including, without limitation, corporations, limited and general
partnerships and sole proprietorships, that are directly or indirectly related to the Contractor by
virtue of direct or indirect ownership interest or common management. Such businesses shall be
deemed to be “Affiliated with” the Contractor and included within the term “Affiliates” as used
herein. An Affiliate includes: (i) a business in which the Contractor has a direct or indirect
ownership interest; (ii) a business that has a direct or indirect ownership interest in the
Contractor; and/or (iii) a business that is also owned, controlled or managed by any business or
individual which has a direct or indirect ownership interest in the Contractor. For the purposes of
this definition, “ownership” means ownership as defined in the constructive ownership provisions
of Section 318(a) of the Internal Revenue Code of 1986 (Title 26, U.S. Code), as in effect on the
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effective date, provided that ten percent (10%) shall be substituted for fifty percent (50%) in
Section 318(a)(2)(C) and in Section 318(a)(3)(C) thereof; and Section 318(a)(5)(C) shall be
disregarded. For purposes of determining ownership under this paragraph and constructive or
indirect ownership under Section 318(a), ownership interest of less than ten percent (10%) shall
be disregarded and percentage interests shall be determined on the basis of the percentage of
voting interest of value that the ownership interest represents, whichever is greater. Being an
Affiliate does not exempt a business from the application of assignment requirements under
Section 14.5
1.2 AGREEMENT
Agreement” means this Franchise Agreement between the City and Contractor for the
Collection, Transportation, Recycling, Processing, and/or Disposal, of Solid Waste, and other
services related to meeting the goals and requirements of AB 939, including all exhibits and
attachments, and any amendments thereto.
1.3 APPLICABLE LAW
Applicable Law" means all statutes, rules, regulations, guidelines, actions, determinations,
Permits, orders, or requirements of the United States, State, County of Los Angeles, City and local
and regional government authorities and agencies having applicable jurisdiction, that apply to or
govern the Site or the performance of the Parties’ respective obligations hereunder, including any
of the foregoing which concern health, safety, fire, environmental protection, labor relations,
mitigation monitoring plans, building codes, zoning, non-discrimination, and prevailing wages if
applicable. All references herein to Applicable Law include subsequent amendments or
modifications thereof, unless otherwise specifically limited in this Agreement.
1.4 ASSEMBLY BILL 341 (AB 341)
AB 341” means the California Jobs and Recycling Act of 2011 (Chapter 476, Statutes of 2011
Chesbro, AB 341]), also commonly referred to as “AB 341,” as it may be amended supplemented,
superseded, or replaced from time to time.
1.5 ASSEMBLY BILL 939 (AB 939) (ACT)
AB 939" means the California Integrated Waste Management Act of 1989 (California Public
Resources Code Section 40000 et seq.), as it may be amended, supplemented, superseded, or
replaced from time to time.
1.6 ASSEMBLY BILL 1826 (AB 1826)
AB 1826” means the Organic Waste Recycling Act of 2014 (Chapter 727, Statutes of 2014
modifying Division 30 of the California Public Resources Code), also commonly referred to as “AB
1826,” as amended, supplemented, superseded, and replaced from time to time.
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1.7 BILLINGS
Billings” means any and all statements of charges for services rendered in accordance with this
Agreement, howsoever made, described or designated by City or Contractor, or made by others
for City or Contractor, to Customers in the City.
1.8 BIN
Bin” means a metal or plastic Container with hinged lid(s) and wheels serviced by a front-end
loading Collection vehicle with a Container capacity of less than (10) cubic yards, including Bins
with compactors attached to increase the capacity of the Bin. Bins are also known as dumpsters.
1.9 BIN SERVICE
Bin Service” means Solid Waste Collection provided by Contractor to Customers using Bins(s) to
accumulate and store their Discarded Materials for collection.
1.10 BLUE CONTAINER
Blue Container” has the same meaning as in 14 CCR Section 18982.2(a)(5) and shall be used for
the purpose of storage and Collection of Source Separated Recyclable Materials.
1.11 BULKY ITEMS
Bulky Items” means Discarded Materials that cannot and / or would not typically be
accommodated within a Cart including specifically: discarded furniture (including chairs, sofas,
mattresses, carpet, and other similar items); appliances (including refrigerators, ranges, washers,
dryers, water heaters, dishwashers, plumbing, small household appliances, and other similar
items, commonly known as “white goods”); unusually large amounts of yard debris and Green
Waste and small pieces of wood limited to one cubic yard of contained material; Electronic
Waste (including stereos, televisions, computers and monitors, VCRs, microwaves and other
similar items commonly known as “brown goods” and “e-waste”); Bulky Items do not include car
bodies, tires, or C&D Debris, or any other items that require more than two (2) Persons to
remove. Other items not specifically included or excluded above will be Collected provided that
they are not more than eight (8) feet in length, four feet in width, or more than 150 pounds. In
the event a question ever arises as to whether a specific item or category of items meets the
definition of Bulky Items, Contract Administrator shall be responsible to determine whether said
definition shall apply, which determination shall be final and binding on the Parties.
1.12 BUSINESS DAYS
Business Days” mean days during which the City’s administrative offices are normally open to do
business with the public.
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1.13 CALRECYCLE
CalRecycle” means the State of California’s Department of Resources Recycling and Recovery,
and, as this department was structured prior to January 1, 2010, the California Integrated Waste
Management Board or CIWMB, as well as any successor agency to CalRecycle.
1.14 CART
Cart” means a heavy plastic receptacle and a rated capacity of at least thirty (30) gallons and not
more than one-hundred one (101) gallons, having a hinged, tight-fitting lid and wheels, that is
approved by the Contract Administrator for use by Customers for Collection services under this
Agreement.
1.15 CITY
City” means the City of Diamond Bar, California, a municipal corporation, and all the territory
lying within the municipal boundaries of the City as presently existing or as such boundaries may
be modified during the term of this Agreement.
1.16 COLLECT, COLLECTED, COLLECTION
Collect" or "Collection" means to take physical possession, Transport, and remove Discarded
Materials within and from City.
1.17 COMMENCEMENT DATE
Commencement Date” means the date specified in Section 2.4 when the Contractor is to begin
providing Solid Waste Services and other related services required by this Agreement.
1.18 COMMERCIAL EDIBLE FOOD GENERATORS
Commercial Edible Food Generators” includes Tier One Commercial Edible Food Generators and
Tier Two Commercial Edible Food Generators, or as otherwise defined in 14 CCR Section
18982(a)(7). For the purposes of this definition, Food Recovery Organizations and Food Recovery
Services are not Commercial Edible Food Generators, or as otherwise specified by 14 CCR Section
18982(a)(7).
1.19 COMMERCIAL PREMISES
Commercial Premises" means Premises upon which business activity is conducted, including but
not limited to retail sales, services, wholesale operations, manufacturing and industrial
operations, but excluding Residential Premises upon which business activities are conducted
when such activities are permitted under applicable zoning regulations and are not the primary
use of the property. Notwithstanding any provision to the contrary herein, in the Diamond Bar
City Code, or otherwise, for purposes of this Agreement, Premises upon which the following uses
as defined in the Diamond Bar Municipal Code) are occurring shall be deemed to be Commercial
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Premises: Assisted Living Facilities, Convalescent Homes, Dormitories, Extended Stay Motels,
Hotels, Motels, and Multi-Family Premises with five (5) units or more.
1.20 COMMUNITY COMPOSTING
Community Composting” means any activity that composts green material, agricultural material,
food material, and vegetative food material, alone or in combination, and the total amount of
feedstock and Compost on-site at any one time does not exceed 100 cubic yards and 750 square
feet, as specified in 14 CCR Section 17855(a)(4); or as otherwise defined in 14 CCR Section
18982(a)(8).
1.21 COMPOST, COMPOSTING
Compost” has the same meaning as in 14 CCR Section 17896.2(a)(4), which stated, as of the
effective date of this Agreement, that “Compost” means the product resulting from the controlled
biological decomposition of organic Solid Wastes that are Source Separated from the municipal
Solid Waste stream, or which are separated at a centralized facility.
1.22 CONTRACT ADMINISTRATOR
Contract Administrator” means the City Manager, or his or her designee, designated by the City
to administer and monitor the provisions of this Agreement.
1.23 CONTRACTOR
Contractor” means Valley Vista Services, Inc., and its officers, directors, employees, agents,
companies, and Subcontractors.
1.24 CONTRACTOR’S PROPOSAL
Contractor's Proposal" means the proposal submitted by Contractor to City on August 30, 2023
in response to a Request for Proposals dated May 3, 2023. Contractor's Proposal was selected by
City based on its competitive advantages over other proposals received, and City specifically
relied upon the representations and warranties set forth therein in entering into this Agreement.
Contractor's Proposal is attached as Exhibit 6 and incorporated into this Agreement by reference,
and Contractor represents and warrants that all representations set forth in such proposal are
true and correct.
1.25 CONTRACTOR COMPENSATION
Contractor Compensation" means the revenue received by the Contractor from Billings,
excluding City fees as defined in Article 7 of this Agreement, in return for providing services in
accordance with this Agreement and any amendments to this Agreement.
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1.26 CONSTRUCTION AND DEMOLITION DEBRIS OR C&D OR C&D DEBRIS
Construction and Demolition Debris" or “C&D Material,” means any combination of inert
building materials and Solid Waste resulting from construction, remodeling, repair, cleanup, or
demolition operations as defined in California Code of Regulations, Title 22 Section 66261.3 et
seq. This term includes, but is not limited to, asphalt, concrete, Portland cement concrete, brick,
lumber, gypsum wallboard, cardboard, and other associated packaging; roofing material, ceramic
tile, carpeting, plastic pipe, and steel. The material may be commingled with rock, soil, tree
stumps; and other vegetative matter resulting from land clearing and landscaping for construction
or land development projects. Accepted and prohibited materials are listed in Exhibit 4.
Construction and Demolition Debris is also referred to in the Diamond Bar City Code as
Construction/Demolition Waste.”
1.27 CONTAINER(S)
Container(s)” means any and all types of Solid Waste receptacles, including Carts, Bins,
dumpsters, debris boxes, Roll-Off Boxes, and Compactors.
1.28 CONTAINER CONTAMINATION
Container Contamination” means the following: (i) discarded materials placed in the Blue
Container that are not Blue Container Waste; (ii) discarded materials placed in the Green
Container that are not Green Container Waste; (iii) discarded materials placed in the Gray
Container that are Blue Container Waste or Green Container Waste; and, (v) Excluded Waste
items placed in any container.
1.29 CUSTOMER(S)
Customer” means the Person having the care and control of any Premises in the City and to
whom Contractor submits its billing invoice and collects payment for Solid Waste Services
provided pursuant to the terms of this Agreement.
1.30 DAY
Day” means calendar day unless otherwise specified in this Agreement.
1.31 DESIGNATED FACILITY(IES)
Designated Facility(ies)” means any one of or any combination of Disposal, Transfer, or
Processing facilities including, C&D Processing Facilities; Landfills; High Diversion Organic Waste
Processing Facilities; Organics Waste Processing Facilities, Source Separated Recyclable Materials
Processing Facilities; and Transfer Facilities as defined in this Article and listed in Exhibit 3. Any
such facility utilized by the Contractor shall be designed and constructed in accordance with
Applicable Laws and shall have been issued all permits from federal, state, regional, county and
city agencies necessary for it to operate. Contractor shall notify Contract Administrator within
One Business Day of any change in Designated Facilities and must submit to the Contract
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Administrator an up-to-date Designated Facilities list annually.
1.32 DISCARDED MATERIALS
Discarded Materials” are a form of Solid Waste and shall be regulated as such. For purposes of
this Agreement, material is deemed to have been discarded, without regard to whether it is
destined for Recycling or Disposal, and whether or not it has been separated from other Solid
Wastes, in all cases where a fee or other compensation, in any form or amount, is directly or
indirectly solicited from, or, levied, charged, or otherwise imposed on, or paid by, the Generator
or Customer in exchange for handling services. As used herein, handling services include, without
limitation, the Collection, removal, Transportation, delivery, and Processing and/or Disposal of the
material. Discarded Materials do not include Edible Food that is recovered for human
consumption and is not discarded. For the purposes of this Agreement, Discarded Materials
include Source Separated Recyclable Materials, Source Separated Green Container Organic
Waste, Food Waste, Refuse, and C&D once the materials have been placed in Containers for
Collection.
1.33 DISPOSAL
Disposal” or “Disposed” mean the final disposition of any Solid Waste Collected by the
Contractor or Residue from Processing activities at a permitted Landfill or other permitted Solid
Waste facility.
1.34 DISPOSAL SITE(S)
Disposal Site(s)" means the Solid Waste facility or Facilities utilized for the ultimate Disposal of
Solid Waste Collected by Contractor.
1.35 DIVERT, DIVERSION
Divert” or “Diversion” means to Divert from Disposal facilities or Transformation facilities
including incineration, pyrolysis, distillation, gasification biological conversion) through source
reduction, Reuse, salvage, Recycling, and Composting, as provided in Section 41780 of California
Public Resources Code as such act may be hereafter amended or superseded provided that Divert
or Diversion shall include delivery to Transformation facilities if the overall Diversion achieved by
the City is at a level where delivery to such facilities shall be considered Diversion pursuant to the
Act.
1.36 DWELLING UNIT
Dwelling Unit” means any individual living unit in a Residential Premises intended for, or capable
of being utilized for, Residential living other than a hotel or motel.
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1.37 EDIBLE FOOD
Edible Food” means food intended for human consumption. For the purposes of this Agreement,
Edible Food is not Solid Waste if it is recovered and not discarded. Nothing in this Agreement
requires or authorizes the recovery of Edible Food that does not meet the food safety
requirements of the California Retail Food Code. If the definition in 14 CCR Section 18982(a)(18)
for Edible Food differs from this definition, the definition in 14 CCR Section 18982(a)(18) shall
apply to this Agreement.
1.38 ELECTRONIC WASTE, E-WASTE
Electronic Waste” or “E-Waste” means discarded electronic equipment and includes, but is not
limited to, stereos, televisions, computers and computer monitors, VCRs, cellular phones, fax
machines, household copiers, computer printers, other electronic items with electric plugs that
are banned from Landfill Disposal, and other similar items commonly known as “brown goods.”
1.39 ENFORCEMENT ACTION
Enforcement Action” means an action of the City to address non-compliance including, but not
limited to, issuing administrative citations, fines, penalties, or using other remedies.
1.40 ENVIRONMENTAL LAW
Environmental Law” means any federal and state statute, county, local and City ordinance, rule,
regulation, order, consent decree, judgment or common-law doctrine, and provisions and
conditions or permits, licenses and other operating authorizations relating to (i) pollution or
protection of the environment, including natural resources, (ii) exposure of Persons, including
employees, to Hazardous Materials or other products, raw materials, chemicals or other
substances, (iii) protection of the public health or welfare from the effects of by-products, wastes,
emissions, discharges or releases of chemical substances from industrial or Commercial activities,
or (iv) regulations of the manufacture, use or introduction into commerce of chemical substances,
including, without limitation, their manufacture, formulation, labeling, distribution,
Transportation, handling, storage and Disposal.
1.41 EXCLUDED WASTE
Excluded Waste” means Hazardous Substance, Hazardous Waste, Biohazardous or Biomedical
Waste, volatile, corrosive, medical waste, infectious, regulated radioactive waste, and toxic
substances or material that Designated Facility operator(s) reasonably believe(s) would, as a
result of or upon acceptance, Transfer, Processing, or Disposal, be a violation of local, State, or
Federal law, regulation, or ordinance, including: land use restrictions or conditions, waste that
cannot be Disposed of in Class III Landfills or accepted at the Facility by permit conditions, waste
that in Contractor’s reasonable opinion would present a significant risk to human health or the
environment, cause a nuisance or otherwise create or expose Contractor or City to potential
liability; but not including de minimis volumes or concentrations of waste of a type and amount
normally found in Residential Solid Waste after implementation of programs for the safe
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Collection, Processing, Recycling, treatment, and Disposal of batteries and paint in compliance
with Sections 41500 and 41802 of the California Public Resources Code.
1.42 FOOD WASTE
Food Waste” means all kitchen and table food scraps, animal or vegetable waste that is
generated during or results from the storage, preparation, cooking or handling of food stuffs;
discarded compostable paper that is contaminated with Food Waste; fruit waste, grain waste,
dairy waste, meat, and fish waste, which has been Source Separated from other Solid Waste,
Food Waste is a subset of Organic Materials and excludes Hazardous Waste. Edible Food
separated for Food Recovery shall not be considered Food Waste. See Exhibit 4 for accepted and
prohibited materials.
1.43 FRANCHISE
Franchise" means the special right granted by City to operate a public utility for Solid Waste
Services within the City.
1.44 FRANCHISE FEE
Franchise Fee” means the fee paid by Contractor to City for the right to hold the Franchise for
Solid Waste Services granted by this Agreement.
1.45 GRAY CONTAINER
Gray Container” has the same meaning as in 14 CCR Section 18982(a)(28) and shall be used for
the purpose of storage and Collection of Gray Container Waste or Mixed Waste.
1.46 GREEN CONTAINER
Green Container” has the same meaning as in 14 CCR Section 18982(a)(29) and shall be used for
the purpose of storage and Collection of Source Separated Green Container Organic Waste.
1.47 GROSS RECEIPTS
Gross Receipts” means and includes all revenues actually received by Contractor or subsidiaries,
parent companies or other Affiliates of Contractor from Billings and compensation in any form
arising from, or attributable to, the provision of Solid Waste Services by Contractor to its
Customers in the City pursuant to this Agreement, without deducting Disposal fees, City Fees, or
any other fees or cost of doing business. Gross Receipts does not include any revenue received by
Contractor from the sales of Recyclable Materials.
1.48 HAZARDOUS MATERIAL
Hazardous Material” is defined to include any hazardous or toxic substance, material or waste
which is or becomes regulated by any local governmental authority, the State of California, or the
United States Government. The term “Hazardous Material” includes, without limitation, any
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material or substance which is: (i) petroleum or oil or gas or any direct or derivate product or
byproduct thereof; (ii) defined as a “hazardous waste,” “extremely hazardous waste” or
restricted hazardous waste” under Sections 25115, 25117 or 25122.7, or listed pursuant to
Section 25140, of the California Health and Safety Code, Division 20, Chapter 6.5 (Hazardous
Waste Control Law); (iii) defined as a “hazardous substance” under Section 25316 of the California
Health and Safety Code, Division 20, Chapter 6.8 (Carpenter-Presley-Tanner Hazardous Substance
Account Act); (iv) defined as a “hazardous material,” “hazardous substance,” or “hazardous
waste” under Sections 25501(j) and (k) and 25501.1 of the California Health and Safety Code,
Division 20, Chapter 6.95 (Hazardous Materials Release Response Plans and Inventory); (v)
defined as a “hazardous substance” under Section 25281 of the California Health and Safety Code,
Division 20, Chapter 6.7 (Underground Storage of Hazardous Substances); (vi) “used oil” as
defined under Section 25250.1 of the California Health and Safety Code; (vii) asbestos; (viii) listed
under Chapter 11 of Division 4.5 of Title 22 of the California Code of Regulations, or defined as
hazardous or extremely hazardous pursuant to Chapter 10 of Division 4.5 of Title 22 of the
California Code of Regulations; (ix) defined as waste or a hazardous substance pursuant to the
Porter-Cologne Act, Section 13050 of the California Water Code; (x) designated as a “toxic
pollutant” pursuant to the Federal Water Pollution Control Act, 33 U.S.C. Section 1317; (xi)
defined as “ hazardous waste” pursuant to the Federal Resource Conservation and Recovery Act,
42 U.S.C. Section 6901, et seq. (42 U.S.C. § 6903); (xii) defined as a “hazardous substance”
pursuant to the Comprehensive Environmental Response, Compensation and Liability Act, 42
U.S.C. § 6901); (xiii) defined as “Hazardous Material” pursuant to the Hazardous Materials
Transportation Act 29 U.S.C. Section 5101, et seq.: or (xiv) defined as such or regulated by any
Superfund” or “Super lien” law, or any other federal, state or local law, statute, ordinance, code,
rule, regulation, order or decree regulating, relating to, or imposing liability or standards of
conduct concerning Hazardous Materials and/or oil wells and/or underground storage tanks
and/or pipelines, as now, or at any time hereafter, in effect; (xv) defined as “medical waste” or
biohazardous waste” under applicable Federal or State law, excluding Home Generated Sharps
as defined in Section 1.51.
1.49 HIGH DIVERSION ORGANIC WASTE PROCESSING FACILITY
High Diversion Organic Waste Processing Facility” means a facility that is in compliance with the
reporting requirements of 14 CCR § 18815.5(d) and meets or exceeds an annual average Mixed
Waste organic content Recovery rate of 50 percent between January 1, 2022 and December 31,
2024, and 75 percent after January 1, 2025, as calculated pursuant to 14 CCR § 18815.5I for
Organic Waste received from the “Mixed waste organic collection stream” as defined in 14 CCR §
17402(a)(11.5); or, as otherwise defined in 14 CCR § 18982(a)(33).
1.50 HOLIDAYS OR DESIGNATED HOLIDAYS
Holidays” or “Designated Holidays” shall mean New Year’s Day, Memorial Day, Independence
Day, Labor Day, Thanksgiving Day, and Christmas Day.
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1.51 HOME GENERATED SHARPS
Home-Generated Sharps” means hypodermic needles, pen needles, syringes, intravenous
needles, lancets, and other devices that are used to penetrate the skin for testing or the delivery
of medications derived from a household including Residential Dwelling units.
1.52 HOUSEHOLD HAZARDOUS WASTE (HHW)
Household Hazardous Waste" or “HHW” means material used in residences that may threaten
human health or the environment when improperly discarded and usually has one or more of the
following characteristics; flammable, toxic, corrosive, and/or reactive.
1.53 LANDFILL
Landfill” means a “Solid Waste Landfill” defined by Public Resources Code Section 40195.1
1.54 MATERIALS RECOVERY FACILITY (MRF)
Materials Recovery Facility" means a permitted Solid Waste facility where Solid Wastes or
Recyclable Materials are sorted or separated for the purposes of Recycling, Processing or
Composting.
1.55 MIXED WASTE PROCESSING
Mixed Waste Processing” means the separation and sorting of recyclables and other recoverable
materials from Refuse at a MRF where commingled loads of Solid Waste are Processed.
1.56 MULTI-FAMILY PREMISES
Multi-Family Premises” means any Residential Premises of five (5) or more Dwelling Units (not
including hotels or motels), irrespective of whether residence therein is transient, temporary or
permanent, which receive Collection services from centralized locations. Multi-Family Premises
generally receive Solid Waste Services through the use of shared Bins, but may use Carts.
1.57 ORGANIC WASTE OR GREEN CONTAINER WASTE
Organic Waste’ or ‘Organics’ means solid wastes containing material originated from living
organisms and their metabolic waste products including, but not limited to, Food Waste, Green
Material, landscape and pruning waste, organic textiles and carpets, lumber, wood, paper
products, printing and writing paper, manure, biosolids, digestate, and sludges, or as otherwise
defined in 14 CCR Section 18882(a)(46); or that is collected in a green container as defined in 14
CCR 18982(a)(29). Biosolids and digestate are as defined by 14 CCR Section 18982(a). The term is
used interchangeably with Green Container Waste.
1.58 ORGANICS MATERIAL PROCESSING FACILITY
Organic Materials Processing Facility” means a permitted Facility where Organic Material is
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sorted, mulched, or separated for the purposes of Recycling, reuse or composting.
1.59 PERSON
Person” means any individual, firm, limited liability company, partnership, public or private
corporation, business trust, join venture, organization, organization, the United States, the State
of California, the County of Los Angeles, or any political subdivision, government agency,
municipality, and special purpose districts.
1.60 PREMISES
Premises” means any parcel of land, building and/or structure or portion thereof, in the City
where Solid Waste is produced, generated or accumulated.
1.61 PROCESS, PROCESSED, OR PROCESSING
Process”, “Processed” or “Processing” means the controlled separation, recovery, volume
reduction, conversion, or Recycling of Solid Waste including, but not limited to, organized,
manual, automated, or mechanical sorting, the use of vehicles for spreading of waste for the
purpose of recovery, and/or includes the use of conveyor belts, sorting lines, or volume reduction
equipment, or as otherwise defined in 14 CCR Section 17402(a)(20).
1.62 RATE YEAR
Rate Year" means the period July 1 to June 30, for each year during the Term of this Agreement.
1.63 RECYCLABLES OR BLUE CONTAINER WASTE
Recyclable Materials’ or ‘Recyclables’ means non-putrescible and non-hazardous recyclable
wastes, including, but not limited to, bottles, cans, metals, plastics, and glass, or as otherwise
defined in 14 CCR Section 18982(a)(43); or that is collected in a blue container as defined in 14
CCR 18982(a)(5). The term is used interchangeably with Blue Container Waste or materials. See
Exhibit 4 for accepted and prohibited materials. The City and Contractor agree to meet from time
to time as needed, and in good faith consider modifications to the list in Exhibit 4 of acceptable
Recyclable Material to address developments in processing technologies, emerging uses for
various types of materials, changes in available markets, or other relevant issues.
1.64 RECYCLE, RECYCLING
Recycle” or “Recycling” means the process of Collecting, sorting, cleansing, treating, Processing
and reconfiguring materials for the purpose of returning them to the economic mainstream in the
form of raw material for new, Reused, or reconstituted products that meet the quality standards
necessary to be used in the marketplace. Recycling includes processes deemed to constitute a
reduction of Landfill Disposal pursuant to 14 CCR, Division 7, Chapter 12, Article 2. Recycling does
not include gasification or transformation as defined in Public Resources Code Section 40201.
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1.65 REFUSE OR GRAY CONTAINER WASTE
Refuse” means discarded waste or garbage that may contain nonorganic material, or processed
industrial materials or that is collected in a gray container as defined in 14 CCR 18982 (a)(28). The
term is used interchangeably with Gray Container Waste. “Refuse” does not include sewage,
Construction and Demolition Debris, Recyclable Materials, and/or Organic Materials placed in
source-separated Containers for Collection.
1.66 RENEWABLE NATURAL GAS OR RNG
Renewable Natural Gas” or “RNG” means gas derived from Organic Waste that has been
Diverted from Landfill Disposal and Processed at an in-vessel digestion facility that is permitted or
otherwise authorized by 14 CCR to recover Organic Waste, or as otherwise defined in 14 CCR
Section 18982(a)(62).
1.67 RESIDENTIAL
Residential" refers to services performed at and for Residential Premises, which include both
single-family and Multi-Family Premises.
1.68 RESIDUAL OR RESIDUE
Residual” or “Residue” means the Solid Waste destined for Disposal, further Transfer/Processing
as defined in 14 CCR Section 17402(a)(30) or 14 CCR Section 17402(a)(31), or transformation
which remains after Processing has taken place and is calculated in percent as the weight of
Residual divided by the total incoming weight of materials.
1.69 ROLL-OFF BOX
Roll-Off Box” means an open or closed-top metal Container, roll-top Container, or closed
compactor Container serviced by a roll-off truck and with a Container capacity of 10 cubic yards or
more. Roll-Off Boxes are also known as drop boxes or debris boxes.
1.70 SINGLE-FAMILY, SINGLE-FAMILY DWELLING
Single-Family,” or “Single-Family Dwelling,” means, for purposes of this Agreement,
notwithstanding any contrary definition in the Diamond Bar City Code, any detached or attached
house or residence designed or used for occupancy by one (1) family, provided that Collection
Service feasibly can be provided to such Premises as an independent unit, and the owner or
occupant of such independent unit is billed directly for the Collection Service. “Single-Family,” or
Single-Family Dwelling,” includes Residential units of a duplex, tri-plex, or four-plex Residential
structure.
1.71 SENATE BILL 1383 (SB 1393)
SB 1383" means the Short-Lived Climate Pollutants Act of 2016 (Chapter 395, Statutes of 2016),
as it may be amended, supplemented, superseded, or replaced from time to time.
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1.72 SOLID WASTE
Solid Waste" means all Solid Wastes generated by Residential, Commercial, and industrial
sources, including Refuse, Recyclable Materials and Organic Materials, and all Solid Waste
generated at construction and demolition sites, which are Collected and Transported under the
authorization of the City or are self-hauled by residents or contractors. Municipal Solid Waste
does not include agricultural crop residues, mining waste and fuel extraction waste, forestry
wastes, ash from industrial boilers, furnaces and incinerators or Hazardous Material, any waste
which is not permitted to be Disposed of at a Class III Landfill and which fall within the definition
of “Nonhazardous Solid Waste” set forth in Title 23, Chapter 15, Section 2523(a) of the California
Code of Regulations as amended or designated Class II wastes. Materials shall be deemed “Solid
Waste” consistent with the meaning of California Public Resources Code Section 40191, and for
purposes of this Agreement shall be regulated as such, whether or not they may be potentially
Recyclables, in either of the following instances: (a) the material is mixed or commingled with
other types of Solid Waste such that more than 65% of the material consists of Solid Waste rather
than Recyclables, or (b) the payment of a fee, charge, or other consideration, in any form or
amount, is directly or indirectly solicited or received from the generator by any Person or
combination of Persons in exchange for Collection, removal, Transportation, storage, Processing,
handling, consulting, Container rental or Disposal services (“fee for service” Recycling), whether
or not arranged by or through a subcontractor, broker, agent, consultant, or affiliate of the
provider of such service.
1.73 SOLID WASTE SERVICES
Solid Waste Services” means the Collection, Transfer, Transport, Recycling, Processing, and
Disposal of Solid Waste.
1.74 SOURCE SEPARATED
Source Separated” means materials, including commingled Recyclable materials, that have been
separated or kept separate from the Solid Waste stream, at the point of generation, for the purpose of
additional sorting or Processing those materials for Recycling or Reuse in order to return them to the
economic mainstream in the form of raw material for new, reused, or reconstituted products which meet
the quality standards necessary to be used in the marketplace, or as otherwise defined in 14 CCR Section
17402.5(b)(4). For the purposes of this Agreement, Source Separated shall include separation of materials
by the Generator, Property Owner, Property Owner’s employee, property manager, or property
manager’s employee into different Containers for the purpose of Collection such that Source Separated
materials are separated from Gray Container Waste and other Solid Waste for the purposes of Collection
and Processing.
1.75 STATE
State” means the State of California.
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1.76 TRANSFER STATION
Transfer Station” means a Facility that receives Solid Waste from Collection vehicles and
transfers the material to larger vehicles for Transport to Landfills and other destinations. Transfer
Stations may or may not also include MRFs transferring residual Refuse (Refuse left after the
sorting of Recyclable Materials) to Landfills and Recyclable Materials, including Organic Materials
and/or Construction and Demolition Debris, to processors, brokers, or end-users.
1.77 TRANSPORT OR TRANSPORTATION
Transport” or “Transportation” means the act of conveying Collected materials from one location
to another.
1.78 TRANSFORMATION
Transformation” means incineration, pyrolysis, distillation, gasification, or biological conversion
other than composting. “Transformation” does not include composting.
1.79 UNIVERSAL WASTE OR U-WASTE
Universal Waste” or “u-waste” means any of the following waste that are conditionally exempt
from classification as hazardous wastes pursuant to Title 22 of the California Code of Regulations
22 CCR), § 66261.9: (i) batteries as described in 22 CCR § 66273.2; (ii) thermostats as described in
22 CCR § 66273.4; (iii) lamps as described in 22 CCR § 66273.5; and (iv) cathode tube materials as
described in 22 CCR § 66273.6; (v) Electronic Waste or E-waste as defined in Section 1.40.
1.80 WORK DAY(S)
Work Days” or “Working Days” means days on which the CONTRACTOR is required to provide
regularly scheduled Collection services under this Agreement.
1.81 WASTE GENERATOR
Waste Generator" means any Person as defined by the Public Resources Code, whose act or
process produced Solid Waste as defined in the Public Resources Code, or whose act first causes
Solid Waste to become subject to regulation.
1.82 YARD WASTE OR GREEN WASTE
Yard Waste” or “Green Waste” means leaves, grass clippings, brush, branches, and other forms
of Organics Materials generated from landscapes or gardens, which have been Source-Separated
from other Solid Waste. Yard Waste is a subset of Organics Materials and excludes Hazardous
Materials. See Exhibit 4 for accepted and prohibited materials.
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ARTICLE 2: GRANT AND ACCEPTANCE OF FRANCHISE
2.1 GRANT AND ACCEPTANCE OF FRANCHISE, INDEMNITY OF AWARD
Subject to the terms and conditions of this Agreement (including but not limited to the exclusions
set forth in Section 2.9 hereof) and applicable State laws, and to the rights of State, county and
school district facilities to use a Solid Waste enterprise other than Contractor, City hereby grants
to Contractor and Contractor hereby accepts from City, for the Term hereof, the exclusive
Franchise, right and privilege to provide Solid Waste Services as defined in this Agreement to all
Single-Family Premises within the boundaries of the City (the “Franchise”).
Contractor agrees to and shall timely take all actions that are reasonably necessary to defend the
validity and enforceability of this Agreement and shall pay all costs related to such defense. To the
maximum extent permitted by law, Contractor shall defend, indemnify, protect and hold
harmless, the City, its officers, agents and employees from any and all claims, actions or
proceedings to attack, set aside, void, annul or seek monetary damages resulting from an
approval by the City of this Agreement, including but not limited to any action brought by
referendum or under Proposition 218 (Calif. Const. Art. XIIID) to challenge the City’s entry into this
Agreement or the setting of Solid Waste rates as set forth in this Agreement. The City shall
promptly notify Contractor of any such claim, action, or proceeding. The City and Contractor shall
meet in good faith in an effort to come to a mutual agreement for a joint defense; provided that
the City shall be entitled to select legal counsel of its choice to conduct the defense if an
agreement cannot be reached. Contractor’s obligations to pay all costs, defend, indemnify,
protect and hold harmless under this section shall not be altered in the event City retains
separate counsel. Contractor hereby accepts the Franchise on the terms and conditions set forth
in this Agreement.
2.2 EXCLUSIVE NATURE OF FRANCHISE
During the term of this Agreement, except as otherwise provided in Section 2.9 below, or as may
otherwise be provided by federal or state law, the rights granted to the Contractor under this
Agreement shall be exclusive to the Contractor. The City will not let any contract to, or enter into
any agreement with, any other Person for the performance of the services herein required to be
performed by the Contractor.
To the extent permitted under state or federal law, the City shall protect the Contractor’s
exclusive rights by proper ordinances, and may take action to enforce those ordinances upon
request and at the City’s sole and absolute discretion. Should the City take administrative, law
enforcement, or other legal action against any Person that infringes on the Contractor’s exclusive
rights, the Contractor shall reimburse the City for its reasonable administrative, law enforcement,
or other legal costs related to any such action. To the extent permitted under state or federal law,
nothing herein shall preclude Contractor from taking such legal action against third parties as it
deems appropriate to protect the exclusive nature of its Franchise.
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2.3 EFFECTIVE DATE
The Effective Date of this Agreement shall be thirty (30) days after the date which the City Council
approves this Agreement.
2.4 TERM OF AGREEMENT
The term of this Agreement shall be ten (10) years, commencing September 1, 2025, and
terminating on August 31, 2035, subject to extension as provided herein. Notwithstanding the
foregoing, the unexcused failure or refusal of Contractor to perform any material term, covenant,
obligation, or condition contained in this Agreement shall give rise to the right, in favor of City, for
earlier termination of this Agreement for cause in accordance with the procedures elsewhere
contained herein.
2.5 CITY’S OPTION TO EXTEND TERM
City shall have the sole option to extend the Term for up to twenty-four (24) months following
expiration of the Term under Section 2.4. The City may, upon at least ninety days (90-days)
advance written notice to the Contractor prior to the expiration of the Term, exercise this
extension option. If City provides this extension notice, this Agreement will automatically renew
up to a maximum of twenty-four (24) months. This extension period shall terminate, upon the
earlier of: (i) the expiration of the aforementioned twenty- four (24) months, or (ii) ninety (90)
days following the date upon which City gives Contractor written notice of final termination.
2.6 REPRESENTATIONS AND WARRANTIES OF CONTRACTOR
Contractor hereby covenants, represents, and warrants the following to City for the purpose of
inducing City to enter into this Agreement and to consummate the transaction contemplated
hereby, all of which shall be true as of the date of this Agreement and as of the effective date:
A. Contractor is validly existing as a corporation under the laws of the State of California.
B. Neither the execution of this Agreement nor the delivery by Contractor of services nor the
performance by Contractor of its obligations hereunder: (1) conflicts with, violates or results
in a breach of any Applicable Law; (2) conflicts with, violates or results in a breach of any term
or condition of any judgment, decree, agreement (including, without limitation, the certificate
of incorporation of Contractor) or instrument to which Contractor is a party or by which
Contractor or any of its properties or assets are bound, or constitutes a default under any
such judgment, decree, agreement or instrument; or (3) will result in the creation or
imposition of any encumbrance of any nature whatsoever upon any of the properties or
assets of Contractor.
C. There is no action, suit or other proceeding as of the date of this Agreement, at law or in
equity, or to the best of Contractor’s knowledge, any investigation, before or by any court or
governmental authority, pending or threatened against Contractor which is likely to result in
an unfavorable decision, ruling or finding which would materially and adversely affect the
validity or enforceability of this Agreement or any such agreement or instrument entered into
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by Contractor in connection with the transactions contemplated hereby, or which could
materially and adversely affect the ability of Contractor to perform its obligations hereunder
or which would have a material adverse effect on the financial condition of Contractor.
D. Contractor has no knowledge of any Applicable Law in effect as of the date of this Agreement
that would prohibit the performance by Contractor of this Agreement and the transactions
contemplated hereby.
E. Contractor has made an independent investigation, satisfactory to it, of the conditions and
circumstances surrounding this Agreement and the work to be performed by it, and is
satisfied that those conditions and circumstances will not impair its ability to perform the
work and provide the Collection services required by this Agreement.
F. The information supplied by Contractor in all submittals made in connection with negotiation
and execution of this Agreement, including all materials in Exhibits of this Agreement, and all
representations and warranties made by Contractor throughout this Agreement are true,
accurate, correct and complete in all material respects on and as of the effective date of this
Agreement. Note that inaccuracies in Contractor’s Proposal, such as material omissions of
past and pending litigation as requested under the Request for Proposals through which this
Agreement was procured, are grounds for termination of this Agreement.
G. Contractor’s representative, as it shall be designated pursuant to Section 14.14 shall have
authority in all daily operational matters related to this Agreement. City may rely upon action
taken by such designated representative as action of Contractor unless the actions taken are
not within the scope of this Agreement.
2.7 CONDITIONS TO EFFECTIVENESS OF AGREEMENT
The obligation of City to permit this Agreement to become effective and to perform its
undertakings provided for in this Agreement is subject to the satisfaction of each and all of the
conditions set out below, each of which may be waived in whole or in part by City.
A. Accuracy of Representations. Representations and warranties made by Contractor throughout
this Agreement are accurate, true and correct on and as of the effective date of this
Agreement.
B. Absence of Litigation. There is no litigation pending in any court challenging the award of this
Franchise to Contractor or the execution of this Agreement or seeking to restrain or enjoin its
performance.
C. Furnishing of Insurance, Bond, and Letter of Credit. Contractor shall have furnished evidence
of the insurance, bonds, deposit and letter of credit as required by Article 11, and shall
comply with all ongoing requirements relating thereto.
D. Effectiveness of City Council Action. City’s Resolution approving this Agreement shall have
become effective pursuant to California law.
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2.8 DELEGATION OF AUTHORITY
The administration of this Agreement by City shall be under the supervision and direction of the
City Manager’s office and the actions specified in this Agreement, unless otherwise stated, shall
be taken by the Contract Administrator, or his or her designee.
2.9 LIMITATIONS TO THE SCOPE
Notwithstanding any provision to the contrary contained in this Agreement, the exclusive
franchise, right and privilege to provide Solid Waste Services at Single-Family Premises within City
granted to Contractor by this Agreement specifically excludes the following services, which
services may be provided by Persons other than Contractor and which may be subject of other
permits, licenses, franchises or agreements issued or entered by City:
A. Solid Waste Services at Commercial Premises and Multi-Family Premises as defined in this
agreement.
B. The sale or donation of Recyclable Materials or Organics Materials by the Generator to any
person or entity other than Contractor ; provided, however, to the extent permitted by law, if
the Generator is required to pay monetary or non-monetary consideration for the Collection,
Transport, Transfer, or Processing of Recyclable Materials or Organics Materials, the fact that
the Generator receives a reduction of discount in price (or in other terms of the consideration
the Generator is required to pay) shall not be considered a sale or donation and shall not be
exempt.
C. Solid Waste that is removed from any Premises by the Generator, by means of “self-hauling”
as described in the Diamond Bar City Code), and Transported personally by such Generator
or by his or her full-time employees, but not a subcontractor) to a Processing or Disposal
Facility in a manner consistent with all applicable laws and regulations.
D. Yard Waste removed from the Premises by a gardening, landscaping, or tree trimming
contractor, utilizing its own equipment, as an incidental part of a total service offered by that
contractor rather than as a hauling service.
E. The Collection, Transfer, Transport, Recycling, Processing, and Disposal of animal waste
remains from slaughterhouse or butcher shops for use as tallow.
F. The Collection, Transfer, Transport, Recycling, Processing, and Disposal of by-products of
sewage treatment, including sludge ash, grit and screenings.
G. The Collection, Transfer, Transport, Recycling, Processing, and Disposal of Hazardous
Substances, Hazardous Waste, and radioactive waste regardless of its source.
H. Construction and Demolition Debris which is removed by a duly licensed construction or
demolition company or as part of a total service offered by said licensed company or by the
City, where the licensed company utilizes its own equipment in compliance with Construction
and Demolition Debris requirements of the Diamond Bar City Code.
I. The Collection, Transfer, Transport, Recycling, Processing, and Disposal of Solid Waste by the
City through City officers or employees in the normal course of their employment.
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J. Solid Waste Services for governmental agencies, other than the City, which may have facilities
in the City, but over which the City has no jurisdiction in connection with the regulation of
Solid Waste.
K. Solid Waste Services for Solid Waste originating outside the City from hauling such Solid
Waste over City streets, provided such collectors comply with any governing laws and/or
ordinances.
L. Containers delivered for Recycling under the California Beverage Container Recycling Litter
Reduction Act (California Public Resources Code, Section 14500, et seq.).
M. Edible Food which is collected from a Generator by other person(s), such as a person from a
Food Recovery Organization or Food Recovery Service, for the purposes of Food Recovery, or
which is Transported by the Generator to another person(s), such as a person from a Food
Recovery Organization, for the purposes of Food Recovery, regardless of whether the
Generator donates, sells, or pays a fee to the other person(s) to collect or receive the Edible
Food from the Generator.
N. Food Scraps that are separated by the Generator and used by the Generator or distributed to
other person(s) for lawful use as animal feed, in accordance with 14 CCR Section
18983.1(b)(7). Food Scraps intended for animal feed may be Self-Hauled by Generator or
hauled by another party.
O. Contractor’s right to Collect and/or Dispose of Solid Waste shall not be exclusive in the event
of failure to Collect under Article 12 of this Agreement during which Contractor fails to
maintain substantially complete regular Collection services pursuant to this Agreement and
the Collection schedules then in effect, for any reason, including a strike by Contractor’s
employees or similar labor dispute. The City may provide for Collection and/or Disposal
services from persons other than Contractor during such periods, including Contractor’s Bin
and/or Roll-Off Box Service Customers.
Contractor acknowledges and agrees that City may permit other Persons besides Contractor to
Collect any or all types of the Solid Waste listed in this Section 2.9 as exempt from Contractor’s
Franchise, including Recyclable Materials, without seeking or obtaining approval of Contractor
under this Agreement. This grant to Contractor of an exclusive Franchise, right and privilege to
Collect, Transport, or Process and Dispose of Solid Waste shall be interpreted to be consistent
with all Applicable Laws, now and during the term of the Franchise, and the scope of this exclusive
Franchise shall be limited by current and developing Applicable Laws with regard to Solid Waste
handling, exclusive Franchise, control of Recyclable Materials, Solid Waste flow control, and
related doctrines. In the event that future interpretations of current law, enactment or
developing legal trends limit the ability of City to lawfully provide for the scope of Franchise
services as specifically set forth herein, Contractor agrees that the scope of the Franchise will be
limited to those services and materials which may be lawfully provided for under this Agreement,
and that City shall not be responsible for any lost profits claimed by Contractor to arise out of
further limitations of the scope of the Agreement set forth herein. In such an event, it shall be the
responsibility of Contractor to minimize the financial impact to other services being provided as
much as possible.
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2.10 CITY’S RIGHT TO DIRECT CHANGES
2.10.1 GENERAL
City may direct Contractor to perform additional services (including new Diversion programs, etc.)
or modify the manner in which it performs existing services or bills for services. Pilot programs
and innovative services which may entail new Collection methods, and different kinds of services
and/or new requirements for Generators and/or Contractor are included among the kinds of
changes which City may direct. Contractor acknowledges that State law may increase the
Diversion requirement during the term of this Agreement and Contractor agrees to propose
services to meet such Diversion requirements.
Contractor shall be entitled to an adjustment in its Contractor Compensation for providing such
additional or modified services, if Contractor demonstrates that its cost of service would increase,
as set forth in Sections 2.10.2 and 2.10.3. City may utilize cost components included in the
Contractor’s Proposal in calculating equitable rate adjustments.
2.10.2 NEW DIVERSION PROGRAMS
Contractor shall present, within sixty (60) days of a request to do so by City, a proposal to provide
additional or expanded Diversion services. The proposal shall contain a complete description of
the following:
Collection methodology to be employed (equipment, staffing, etc.).
Equipment to be utilized (vehicle number, types, capacity, age, etc.).
Labor requirements (number of employees by classification).
Type(s) of Containers to be utilized.
Type(s) of material to be Collected.
Provision for program publicity/education/marketing.
Projection of the annual financial results of the program’s operations in an operating
statement format including documentation of the key assumptions underlying the
projections and the support for those assumptions.
Any other information reasonably requested by the Contract Administrator.
2.10.3 CITY’S RIGHT TO ACQUIRE SERVICES
At any time during the Term of this Agreement, City may permit other Persons besides Contractor
to provide additional Solid Waste Services not otherwise contemplated under this Agreement. If
pursuant to Sections 2.10.1 and 2.10.2, Contractor and City cannot agree on terms and conditions
of such services within ninety (90) days from the date when City first requests a proposal from
Contractor to perform such services, Contractor acknowledges and agrees that City may permit
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Persons other than Contractor to provide such services, which shall be considered exempt from
the exclusivity provisions of Section 2.9.
2.11 OWNERSHIP OF SOLID WASTE AND CITY’S RIGHT TO DIRECT SOLID WASTE
Once Solid Waste is placed in Containers and properly placed at the designated Collection
location, ownership and the right to possession shall transfer directly from the Waste Generator
to Contractor by operation of this Agreement. Subject to Contractor’s objective to meet the
Source Reduction and Recycling goals which apply to City and City’s right to direct Contractor to
Process and Dispose of Solid Waste at a particular licensed Solid Waste facility or to Dispose of
Solid Waste at a particular licensed Disposal Site, if and only if City exercises such right by
providing specific written direction to Contractor, Contractor is hereby granted the right to retain,
Recycle, Process, Dispose of, and otherwise use such Solid Waste, or any part thereof, in any
lawful fashion or for any lawful purpose desired by Contractor; this does not impact Contractor’s
right to retain Recyclable Materials revenue under Section 5.3. Subject to the provisions of this
Agreement, Contractor shall have the right to retain any benefit resulting from its right to retain,
Recycle, Process, Dispose of, or reuse the Solid Waste which it Collects. Solid Waste which is
delivered to a Disposal Site or sites (whether Landfilll, Transformation Facility, Transfer Station,
Organic Materials Processing Facility or Material Recovery Facility) shall become the property of
the Owner or operator of the Disposal Site(s) once deposited there by Contractor. City may obtain
ownership or possession of Solid Waste placed for Collection upon written notice of its intent to
do so, however, nothing in this Agreement shall be construed as giving rise to any inference that
City has such ownership or possession unless such written notice has been given to Contractor.
City has the option to provide written direction to the Contractor specifying a Facility for handling,
Processing, and Disposal of Solid Waste. If City directs Contractor to a Facility other than a
Designated Facility as listed in Exhibit 3 of this Agreement, or otherwise requested by Contractor,
and in doing so it adversely affects the ability of the Contractor to meet either or both of the
requirements of Section 11.1.3 and Section 5.2, then in this event the City and Contractor shall
meet and confer and mutually agree on revised obligations for Sections 11.1.3 and 5.2. The
foregoing notwithstanding, in the event City directs Contractor to a Facility other than a Facility
listed in this Agreement or otherwise requested by Contractor, then Contractor shall be entitled
to a rate adjustment based upon any increase or decrease in costs associated with handling,
Processing, Disposal and Transportation.
2.12 CONTRACTOR’S CORPORATE STATUS
Contractor represents and warrants that it is duly organized, validly existing and in good standing
under Applicable Laws. It is qualified to transact business in the State of California and has the
power to own its properties and to carry on its business as now owned and operated and as
required by this Agreement.
2.13 CONTRACTOR CORPORATE AUTHORIZATION
Contractor represents and warrants that it has the authority to enter into and perform its
obligations under this Agreement. The Board of Directors or partners of Contractor (or the
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shareholders, if necessary) have taken all actions required by Applicable Law, its articles of
incorporation, and its bylaws or otherwise to authorize the execution of this Agreement. The
Persons signing this Agreement on behalf of Contractor have authority to do so and authority to
bind Contractor hereunder.
2.14 ANNEXATIONS
This Agreement extends to any territory annexed to the City during the term of this Agreement
except to the extent that Collection by Contractor within that annexed territory would violate the
provisions of Public Resources Code Section 49520. In such event, this Agreement shall become
effective as to such area at the earliest possible date permitted by law, and City agrees that it
shall cooperate with Contractor to fulfill any requirement necessary for Contractor to serve the
annexed area consistent with this paragraph.
2.15 PERMITS AND LICENSES
Contractor shall acquire and maintain all necessary permits and licenses for the Collecting,
Transporting, Recycling, Processing, Disposing, and storing of Solid Waste as required under this
Agreement. Failure to maintain all required permits shall be deemed a material breach of contract
for which City may terminate this Agreement as provided in Section 13.3. Contractor must follow
requirements of the Diamond Bar City Code, including, but not limited to, obtaining a City of
Diamond Bar business license.
ARTICLE 3: SCOPE OF COLLECTION SERVICES
3.1 SERVICES TO BE PROVIDED – GENERAL
The work to be done by Contractor pursuant to this Agreement shall include, but not be limited
to, the furnishing of all labor, supervision, equipment, materials, supplies, and all other items
necessary to perform the services required. The enumeration of, and specification of
requirements for, particular items of labor or equipment shall not relieve Contractor of the duty
to furnish all others, as may be required, whether enumerated elsewhere in the Agreement or
not, unless excused in accordance with Article 13.8.
The work to be done by Contractor pursuant to this Agreement shall be accomplished in a
thorough and professional manner so that Customers within City are provided reliable, courteous
and high-quality Solid Waste Services at all times. The enumeration of, and specification of
requirements for, particular aspects of service quality shall not relieve Contractor of the duty of
accomplishing all other aspects in the manner provided in this section, whether such other
aspects are enumerated elsewhere in the Agreement or not.
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3.2 SINGLE-FAMILY DWELLING COLLECTION SERVICE
Contractor shall provide a three-Container Collection program for the separate Collection of
Refuse, Source Separated Recyclable Materials, and Source-Separated Organic Waste using
Containers that comply with the requirements of Section 4.3. Contractor shall provide a program
sufficient to enable City and Customers to meet or exceed the requirements of SB 1383
Regulations as of the start of Collection services under this Agreement. Single-Family Dwelling
includes multi-family dwellings of four or less units. Recyclable Materials and Organic Waste
acceptable for collection are listed in Exhibit 4.
Collection frequency shall be not less than once per week from Carts placed at a suitable location,
which is typically on the curb, but may be in the street against the curb or in an alley. If a
Customer and Contractor cannot agree upon the designated collection location, City shall make
the final determination of the designated collection location.
Recycling Carts and Organics Carts shall be collected on the same day as Refuse Carts.
3.2.1 CONTAINER SIZES
Contractor shall provide at minimum one 65-Gallon Cart for Refuse, one 65-Gallon Cart for
Recyclables, one 65-Gallon Cart for Organics, and, at the customer’s request, one 3-gallon lidded
pail for food scraps. At Customers request, Contractor shall provide as a substitute 35 or 96-gallon
Carts for Refuse Collection and / or 96-gallon for Recyclables or Organics Collection. The rate for
the Collection of all three Carts shall be based on the size of the Refuse Cart. Customers may
request and Contractor shall provide a second Recyclables and or Organics Cart at no additional
charge. Additional Carts beyond one (1) for Refuse, two (2) for Recycling, and two (2) for Organics
Collection may be requested at an additional monthly fee.
For Single-Family Premises that may require it, Contractor shall offer 1.5, 2, and 3 cubic yard Bins
for the Collection of Refuse.
The rate for the collection of Refuse using Bins shall include the provision of Carts and Collection
of Recyclables and Organics up to the sizes and quantities that correspond to the number of
Dwellings in the Premises and Consistent with Premises using Carts for the Collection of Refuse.
For example, a Single-Family Premises with three Dwelling Units that subscribes to Refuse
Collection using a Bin shall be entitled to up to six 64-Gallon Carts, or equivalent, for Recycling
Collection, and up to six 64-Gallon Carts, or equivalent, for Organics Collection, at no additional
charge.
3.2.2 CONTAINER COLOR
Carts and Bins shall comply with CalRecycle color and labeling requirements under SB 1383
Regulations. Contractor shall provide blue Containers for the Collection of Recyclable Materials,
green Containers for the Collection of Organic Waste and gray or black Containers for the
Collection of Refuse. Alternatively, Contactor may provide Containers with blue, green, and gray
or black lids to meet the Container color requirement.
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3.2.3 REFUSE CART OVERAGE
Residential Customers using Carts are entitled to two annual pickups per calendar year and an
end-of-year pickup of material that does not fit in the Refuse Cart(s) at no additional cost, as
provided in this Section 3.2.3. A pickup shall consist of up to the equivalent of three (3) large bags,
boxes or barrels of Refuse and placement of more than that amount at any one time shall
constitute two pickups. In addition to the two (2) free pickups, Contractor shall Collect all
additional Refuse placed out for Collection in the Customer’s own Containers (bags, boxes,
barrels, etc.) at no additional charge for two weeks beginning each December 26. This service is
limited to Refuse that could otherwise be placed in the Refuse Cart, and not Bulky Items which
are Collected in accordance with Section 1.12 and 3.6. Contractor shall Collect, and Customers
may be charged an extra fee per pickup (in accordance with the approved rate schedule for
overage pickups) of, all Refuse put out for Collection that does not fit in the Refuse Cart(s) above
and beyond the free pickups described above. Customer shall be instructed to call in both free
and additional overages. However, if not called in, Contractor shall Collect and record pickup per
Section 4.1.6.
3.2.4 BACKYARD SERVICE
Backyard service means the Contractor removes all Collection Carts, Green Waste bundles and
Refuse Cart Overages per Section 3.2.3 from a Cart Customer’s designated Collection location
other than curbside, such as backyard, side yard, or drive, for Collection, and returns Carts and
other containers when Collection is complete. Contractor may charge customers requesting
backyard service in accordance with the approved rate schedule, unless the Customer falls under
the exception described in Section 3.2.5 below.
3.2.5 BACKYARD SERVICE FOR DISABLED PEOPLE
Contractor shall provide disabled Customers with backyard service at no additional charge.
Contractor will remove Refuse, Recyclable and Organic Waste Containers, Green Waste bundles
and Refuse Cart Overages per Section 3.2.3 from Customer’s storage area, place them out for
Collection, and return Containers to Customer’s storage area after Collection, ensuring that all
doors or gates are closed securely. In order to qualify as disabled under this section, Customers
must have been issued handicap placard from the Department of Motor Vehicles or otherwise
obtain approval to receive such service from the City, following a verification site visit by
Contractor’s route supervisor. Additionally, walk-out service need not be provided if an able-
bodied adult resides with the disabled Customer.
3.2.6 DOOR-TO-DOOR HHW COLLECTION
Contractor shall provide Residential Customers with door-to-door call-in HHW Collection service.
Each Residential Dwelling Unit shall be entitled to two door-to-door Residential HHW pickups per
calendar year at no additional charge. Items to be Collected include, at a minimum: Syringes and
other Home Generated Sharps; paint and paint products including but not limited to thinners,
glues, caulking, stains, wood preservatives and strippers; Universal Waste, household cleaners;
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Diamond Bar – VVS 28 Franchise Agreement for Solid Waste Services
automotive wastes; swimming pool chemicals; garden chemicals; fluorescent tubes;
thermometers; and household batteries; and Electronic Waste.
Contractor may direct Residential Customers to use the Bulky Item pickup option for televisions,
computers and other HHW that may safely and legally be Collected as Bulky Items as described in
Section 3.6.
3.2.7 ANNUAL HOUSEHOLD HAZARDOUS WASTE EVENT
Contractor will assist the City in increasing awareness of Household Hazardous Waste events by
promoting the Los Angeles County Household Hazardous Waste collections held in Diamond Bar.
Promotional activities will include: posting on Contractor’s website, inclusion in the Annual
Brochures/ Mailings mailed to each Residential Customer, billing inserts, social media targeted
outreach, and press releases to local news outlets.
3.2.8 CURBSIDE USED OIL AND OIL FILTER COLLECTION
Contractor shall Collect used oil placed curbside beside Refuse Collection Cart by Customers on
the regular Collection day at no additional charge. Contractor shall educate Customers to place
used oil in clean containers and used oil filters in clean zip -lock bags.
3.2.9 HOME GENERATED SHARPS MAIL BACK PROGRAM
Contractor will implement a program for Collection and safe processing of Home Generated
Sharps generated by its Residential Customers, through a mail-based program and/or a drop-off
program. Residential Customers requesting this service may apply to Contractor to participate in
this program, and Sharps containers will be delivered directly to them at no cost to the Customer
or City. Through a drop-off program, Contractor will make arrangements with pharmacies and/ or
other locations throughout the City for Residential Customers to drop-off Sharps at no cost to the
Customer or City.
3.2.10 MEDICATION TAKEBACK PROGRAM
Contractor will assist the City in increasing awareness of medication takeback programs provided
by the Los Angeles County Sheriff’s station and any third-party events held in Diamond Bar.
Promotional activities will include: posting on Contactor’s website, inclusion in the Annual
Brochures/ Mailings mailed to each Residential Customer, billing inserts, social media targeted
outreach, and press releases to local news outlets.
3.2.11 FREECYCLE.COM
Contractor will publicize to Residential Customers its free materials exchange/ gifting program,
known as FreeCycle.org, and shall promote FreeCycle.org on Contractor’ s website, and the
Annual Brochure/Mailings described in Section 6.3.1.D.
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3.2.12 ANNUAL HOLIDAY TREE COLLECTION
Contractor shall provide holiday tree Collection from December 26 through the second Sunday in
January. During this period, all holiday trees placed out for Collection by Residential Customers
shall be Collected by Contractor. After this period, trees will be Collected as Bulky Items under
Section 3.6. Trees up to seven (7) feet in length will be Collected and Diverted without Customers
needing to cut them. Contractor may request that Customers with larger trees cut the trees to
pieces no longer than seven (7) feet. Contractor will Divert all holiday trees from Landfill Disposal.
3.2.13 MULCH AND COMPOST GIVEAWAY
Contractor shall provide for free giveaway to the community 40 yards of compost and 40 yards of
mulch at each of two community events to be identified by the City per year.
3.2.14 CONTAMINATION WARNING NOTICES
Contractor is responsible for visually inspecting Containers(and may use on-board digital image
technology) for prohibited Container Contamination. Additionally, Contractor shall perform
contamination monitoring, and inspections in compliance with the CalRecycle requirements under
SB 1383 Regulations.
Containers shall be considered contaminated if it contains more than ten percent (10%) of
prohibited Container Contamination.
Contractor shall warn Customers who have Container Contamination as required by CalRecycle
under SB 1383 Regulations.
A. 1st and 2nd instance: Contractor shall take photograph(s) of Container content, Collect the
material from the Container, provide a courtesy notice that explains why the material Collected
was non-conforming, and notify the City. The written notice shall also explain the policy for non-
conforming materials, recommend corrective action, explain the consequences for repeated
instances, provide a list of acceptable and non-acceptable materials in each Container, how to
contact Contractor, and any other information required by CalRecycle.
B. 3rd and subsequent instances: In addition to the requirements under the 1st and 2nd instance,
Contractor shall have the option of requesting that the City authorize assessment of a Residential
Curbside Service Unit Contamination Fee included in the approved rate schedule.
Contractor shall have the option of assessing a Contamination Fee included in the approved rate
schedule, or Contractor may refuse to collect Contaminated Containers upon written notification
of Customer indicating the reason for non-Collection, and options for corrective action. A copy of
such notice shall be delivered to the City via email upon request by the Executive Director or
designee. Each written notice and photograph shall be available to the City upon request. If the
Customer has changed, and the account is new, with different occupants, the written notification
shall be considered the initial instance.
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Diamond Bar – VVS 30 Franchise Agreement for Solid Waste Services
3.3 RESERVED
3.4 ROLL-OFF BOX SERVICE
Contractor shall provide temporary Roll-Off Box Collection service upon request. When accepting
an order for Roll-Off Box service, it shall be Contractor’s duty to assist Customer with arranging
service that maximizes the Diversion of Solid Waste from Landfill Disposal.
Contractor must deliver a temporary Roll-Off Box to a Customer within forty-eight hours of
request (excluding Saturday, Sunday, and Designated Holidays). Contractor shall confirm that
Customer has obtained an encroachment permit from the City prior to Contractor placing a
Container in the public right-of-way.
The provision, sale, or lease of compactor Roll-Off Boxes, which are enclosed Containers attached
to a compaction device, is not included in this Agreement. Providing service to such compactor
Roll-Off Boxes is included.
Rates shall be charged at a set rate for the service component (per pull) plus the per-ton charge
dump) based on actual tonnage Collected. Contractor may charge a fee in the event a scheduled
Roll-Off Box Collection is impeded from Collection due to Container being blocked or otherwise
unable to be Collected and Contractor must return for Collection. There will be no charges other
than the specific charges identified in the approved rate schedule.
Roll-Off Boxes shall comply with SB 1383 Regulations color and labeling requirements.
3.5 TEMPORARY BIN SERVICE
Contractor shall provide temporary Bin Service to Customers upon request. Contractor must
deliver a temporary Bin to a Customer within forty-eight (48) hours of request (excluding
Saturday, Sunday, and Designated Holidays). Contractor shall confirm that Customer has obtained
an encroachment permit from the City prior to Contractor placing a Container in the public right-
of-way. There will be no charges other than the specific charges identified in the approved rate
schedule.
3.6 ON-CALL BULKY ITEM PICKUP
Contractor shall provide Bulky Item pickup service to all Residential Customers. Each Residential
Dwelling Unit shall be entitled to four Bulky Item pickups per calendar year at no additional
charge.
Customers may put out up to four (4) Bulky Items at each pickup. Contractor may instruct
Customers to provide Contractor with a minimum of one business days’ notice for the items,
which shall be Collected on the Customer’s regular Collection day. Contractor shall Collect all
Bulky Items as defined in Section 1.11 including items referred to as Electronic Waste or “E-
waste.”
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The following provisions shall apply to this program:
1. No single item that cannot be handled by two workers will be accepted.
2. The following items will not be picked up: Hazardous Substances, Hazardous Waste,
including waste oil or anti-freeze, with the exception of Bulky Items per Section 1.11
including without limitation, Universal Wastes such as fluorescent bulbs, household
batteries, and televisions, monitors and other items commonly referred to as “e-waste”
that will be Collected by and Disposed of by Contractor in accordance with this section as
well as Sections 3.6 and 5.2.5.)
3. Contractor shall record by class and weight (in tons) the Solid Waste Collected from Bulky
Item pickups. Contractor shall record the kinds and weights (in tons) of this Solid Waste
that is Diverted from Landfill Disposal through Recycling, reuse, Transformation, or other
means of Diversion. Contractor shall include this information in its monthly reporting per
Section 8.3.1. Residential Customers that exceed the number of free pickups may receive
Bulky Item Collection under the same terms for a fee, in accordance with the approved
rate schedule.
3.7 CITY SERVICES
3.7.1 RESERVED
3.7.2 CITY-SPONSORED EVENTS
Contractor shall provide Solid Waste Collection and Disposal/Processing service for City-
sponsored events at no additional charge to City or Ratepayers. This shall include providing
Refuse Containers (Carts, Bins, Roll-off Boxes, and cardboard waste boxes with liners) to Collect
and Dispose of, or Process, all Solid Waste. Contractor shall provide Containers for the Collection
of Recyclables and Organics. It is the City's intent to alternate events assigned to Contractor with
those events it assigns to the City's Commercial franchisee; however, City does not guarantee that
events will be evenly distributed based upon either level of effort or number of events. The list of
City-sponsored events may change over time and include, but are not limited to:
Concerts in the Park
City Birthday Celebration
Fourth of July
Fall Fun Festival
Winter Snow Festival
Arbor Day
Easter Egg Hunt
Earth Day
America Recycles Day
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Diamond Bar – VVS 32 Franchise Agreement for Solid Waste Services
3.7.3 EMERGENCY COLLECTION AND DISPOSAL SERVICE
Contractor will assist City at the City’ s request with emergency Collection and Disposal service in
the event of major disaster, such as an earthquake, storm, riot or civil disturbance, or as
otherwise determined necessary by the City, by providing Collection equipment and drivers
normally assigned to City. Contractor may charge City for actual Disposal costs plus service rates
per the approved rate schedule.
3.7.4 ABANDONED ITEM COLLECTION FROM CITY RIGHT-OF-WAY PUBLIC PROPERTY
Contractor will Collect and Dispose of, at no additional charge to City or Ratepayers, within one
Business Day of notification from City, all items left in the City’ s right-of-way, such as sidewalks,
alleys, streets, and parkways within the routes/areas served by Contractor. Contractor will not be
required to Collect Hazardous Waste (with the exclusion of Electronic Waste and Universal
Wastes as provided in this Agreement), liquid wastes, or automobile parts that are individually
too large for Collection by two people, but will be required to Collect any items defined as Bulky
Items per Section 1.11. Contractor will properly Divert from Landfilling or Dispose of such items in
accordance with Sections 5.2.3.
3.7.5 COMMUNITY DEVELOPMENT REVIEW SERVICES
Upon City request and at no additional charge, Contractor will review building permit applicants’
plans and advise regarding adequacy of Container storage space and access, particularly to
accommodate Recycling containers.
3.7.6 LARGE VENUE EVENT ASSISTANCE
Contractor will assist planners of large venue events at no additional charge with reporting and
planning needs as may be useful in meeting the requirements of AB 2176, found at California
Public Resources Code 42648, et seq. and Contractor shall provide Recycling services upon
request to special event planners.
3.7.7 CONFISCATION OF UNAUTHORIZED CONTAINERS
1) City authorizes Contractor to confiscate illegal Collection Containers located within the
City’s public rights-of-way subject to the noticing requirements of Diamond Bar City Code
Section 8.16.870. Upon notification from City, or Contractor’s locating of an illegally
placed Container, Contractor shall begin the following procedure within 24 hours:
2) Contractor shall first place a notice on Container, directing the illegal hauler or its
Customer to remove the Container within 24-hours of notice, citing Section 8.16.870 of
the Diamond Bar City Code, indicating where the Container may be retrieved, impound
and storage costs, and warning that, should the Container not be removed by the hauler
that Container may be removed without warning. If the company can be identified and its
address ascertained, Contractor shall mail the warning as well.
3) Notify City of the notice and request authorization to impound the Container.
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4) With written City approval, impound the Container if it has not yet been removed by the
illegal hauler.
5) For subsequent violations by the same company after the initial notice has been posted,
and after Contractor has mailed a warning to the company, Contractor may request
written approval from City to remove company’ s Containers immediately, mailing a
notice if address is known as to where the Container may be retrieved and impound and
storage costs. If address is unknown, Contractor shall place the notice as close as feasible
to where the Container was located.
Written approval from City under this section will include, but is not limited to, approval sent by
e- mail or facsimile.
3.7.8 PROVISION OF STORAGE CONTAINERS
Contractor will provide the City with eleven 40-cubic-yard portable storage containers to be used
for storage at City facilities and schools for the duration of the Agreement, and will maintain them
in a condition satisfactory to the City. Contractor may transfer ownership of these storage
containers to City, provided Contractor will remove and Dispose of these containers when
requested to by City.
ARTICLE 4: REQUIREMENTS FOR OPERATIONS, EQUIPMENT, AND
PERSONNEL
4.1 OPERATIONS
4.1.1 SCHEDULES
To preserve peace and quiet, Contractor shall provide Collection services from Residential areas
only between 6:30 A.M. and 6:30 P.M. Monday through Friday, with Saturday Collection
permitted during weeks with a Designated Holiday. Contractor may not make exceptions to these
Collection days and times without advance written approval from the City. If the regularly
scheduled Collection day falls on a Designated Holiday, Collection days for the remainder of that
week shall all be postponed one Collection day.
Contractor shall review its operations plan outlining the Collection routes, intervals of Collection
and Collection times for all materials Collected under this Agreement with City upon thirty (30)
days written notice requesting said review. Contractor shall submit a copy of its schedule and
route map within seven (7) Business Days if requested by City. If the plan is determined to be
inadequate by City, Contractor shall revise it incorporating any changes reasonably necessary to
make it satisfactory to City within thirty (30) days. Changes to schedules and routing shall not be
implemented without City approval and not until at least fifteen (15) Business Days following
notification to Customers. The City may restrict the timing and frequency of any route changes
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based upon the City of Diamond Bar Diamond Bar City Code or any other applicable law or
requirement.
4.1.2 MISSED PICKUPS
When notified of a missed pickup (which was not justified under the provisions of this Agreement)
prior to 12: 00 p.m., Contractor shall Collect the Refuse, Recyclables, and/ or Organics that was
not Collected the same day. If notified after 12: 00 p.m., Collection must take place no later than
the next Business Day. If Contractor determined that the missed pickup was justified under this
Agreement, Contractor will notify Customer as to the reason within this same time period.
4.1.3 HOLIDAY COLLECTION SCHEDULE
Contractor shall not be required to provide Collection services or maintain non-emergency office
hours on the Designated Holidays. If the regularly scheduled Collection day falls on a Designated
Holiday, Collection days for the remainder of that week shall all be postponed one Collection day
and Residential Collection is permitted on Saturday during the make-up week. Only the City may
change the holiday collection schedule.
4.1.4 CHANGE IN COLLECTION SCHEDULE
Contractor shall notify City forty-five (45) days prior to, and Customers not later than thirty (30)
days prior to, any change in Collection operations which results in a change in the day on which
Solid Waste Collection occurs. Contractor will not permit any Customer to go more than seven (7)
days without service in connection with a Collection schedule change. City's approval of any
change in Collection is required prior to such change, and such approval will not be withheld
unreasonably.
Any changes in the route map or Collection schedule shall require the prior approval of the City.
City may require reasonable changes to the route map or Collection schedule, to improve service,
to resolve complaints or for other reasons. Prior to the change of a route schedule, Contractor
shall provide written notice of the change to affected Customers ninety (90) days in advance.
Contractor shall coordinate with the Contract Administrator to ensure that Solid Waste Collection
is compatible with the City’s street sweeping operations. Contractor will be required to complete
their designated routes each day so as not to interfere with the City’s street sweeping operations.
4.1.5 DEDICATED ROUTES
Solid Waste Collected in the City shall not be commingled in Collection vehicles with Solid Waste
from other jurisdictions. All routes approved under this Agreement shall be dedicated exclusively
to Solid Waste Collected in the City of Diamond Bar.
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4.1.6 OVERFLOWING CONTAINERS
Customers that regularly produce more Refuse than their current level of service can
accommodate may have their service level increased in accordance with the following procedure:
First Incident in Six Month Period: If more material is placed for Collection than fits in a Cart
unless Collection of the overage has been properly arranged under Section 3.2.3), Contractor
shall photograph the overflowing Cart, Collect the Solid Waste, and send to the Customer (at
both the service and billing addresses) the picture and a letter instructing that further
instances of an overflowing Cart may result in a charge, and possibly in an increase in the level
of service.
Second Incident in Six Month Period: Upon the second event of an overfilled Cart (unless
Collection of the overage has been properly arranged under Section 3.2.3) in a three-month
period, Contractor shall photograph the overflowing Cart, Collect the Solid Waste, and send to
the Customer the picture and a letter instructing that a third incident in that same three
month period may result in an increase in the level of service. If Refuse was left beside the
Cart for Collection other than as permitted under Section 3.2.3, Contractor may charge the
Cart Overage Fee in the approved Rate Schedule.
Third Incident in Six Month Period: Upon the third event of an overfilled Cart (unless
Collection of the overage has been properly arranged under Section 3.2.3) in a three-month
period, Contractor shall photograph the overflowing Cart, Collect the Solid Waste, and send to
the Customer the picture and a letter requesting that Customer increase its service level. If
the Customer declines, Contractor may petition City to permit Contractor to increase the
service level to accommodate the higher demand for service. If Refuse was left beside the
Cart for Collection other than as permitted under Section 3.2.3, Contractor may charge the
Cart Overage Fee in the approved Rate Schedule.
Each incident shall be counted as one of the Customer's free pickups or, if Customer has used the
annual free pickups, Contractor shall Bill Customer for the additional pickups per the approved
rate schedule. Contractor shall send City via e-mail or U.S. mail a copy of each letter and picture
sent to a Customer under this Section 4. 1. 6.
4.1.7 GRAFFITI REMOVAL
Contractor shall remove graffiti from any Container within three (3) Business Days (excluding
Saturday, Sunday, and Designated Holidays of request by City or Customer at no additional
charge. Contractor is required to proactively look for graffiti when Collecting Containers, with all
graffiti removed from Containers as stated above after any Collection without notification.
4.1.8 LITTER ABATEMENT
A. Minimization of Spills. Contractor shall use due care to prevent Solid Waste or fluids
from leaking, being spilled and/or scattered during the Collection or Transportation process. If any
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Solid Waste or fluids leak or are spilled during Collection, Contractor shall promptly clean up all
such materials. Each Collection vehicle shall carry a broom and shovel at all times for this purpose.
Contractor shall not transfer loads from one vehicle to another on any public street, unless it is
necessary to do so because of mechanical failure, accidental damage to a vehicle, or a pre-
approved method of Solid Waste transfer between vehicles, without prior written approval by
City.
B. Clean Up. Contractor shall clean up litter in the immediate vicinity of any Solid Waste
storage area if Contractor has caused the litter during the Collection process. Customer shall be
responsible for cleanup of litter in Solid Waste storage area not caused by Contractor. Contractor
shall identify instances of repeated spillage not caused by it directly with the Waste Generator
responsible and will report such instances to City. Contractor may address habitual offenders in
accordance with Section 4.1.6.
In the event of a spill of materials (vehicle fluids, Organic Waste leachate, etc.), Contractor shall
provide a cleanup of the spill to the satisfaction of City and other governing agencies. Cleanup
methods may include pressure washing (Contractor must capture and reclaim water) or other
similar clean-up methods.
C. Covering of Loads. Contractor shall properly cover all open Roll-Off Boxes during Transport
to the Disposal Site.
4.1.9 HEALTH AND SAFETY TRAINING
Contractor shall provide suitable operations, health and safety training on an ongoing basis for all
of its drivers and other employees who use or operate equipment or who are otherwise directly
involved in Collection or other related operations.
4.1.10 UNAUTHORIZED MATERIAL REMOVAL
Contractor shall remove from providing services under this Agreement employees who remove
documents or any other material from Containers, other than specifically for the purposes of
Disposal and Diversion as described in this Agreement.
4.1.11 REPORT OF ACCUMULATION OF SOLID WASTE; UNAUTHORIZED DUMPING
Contractor shall direct its drivers to note (1) the addresses of any Premises serviced under this
Agreement at which they observe that Solid Waste is accumulating and which is not being place
out for Collection; and (2) the address, or other location description, at which Solid Waste has
been dumped in an apparently unauthorized manner. Contractor shall deliver the address or
description to City within five (5) Work Days of such observation.
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4.1.12 ROUTE AUDIT
Once during the first year or at City request but not more than once per year, Contractor shall
conduct an audit of its Collection routes in the City. City may use information from the audit to
develop a request for proposals for a new service provider. City may instruct Contractor when to
conduct the audit in order for the results to be available for use in preparation of a request for
proposals or for other City uses. City may also instruct Contractor to conduct an audit at a time
that would produce the most accurate Customer service information for a new service provider to
use in establishing service with Customers. In setting these audit dates, City will establish due
dates for Contractor providing routing and account information, and later, the report, to City.
The route audit, at minimum, shall consist of an independent physical observation by Person(s)
other than the route driver of each Customer in City. This Person(s) is to be approved in advance
by City. The route audit information shall include, as a minimum, the following information for
each account:
Route Number;
Truck Number;
Number and size of Containers by waste stream (Refuse, Recycling, Organics)
Container(s) condition;
Account Name;
Account Number;
Account Service Address;
Account Type (Service type);
Service Level per Contractor Billing system (Quantity, Size, Frequency, Waste Stream);
Observed Containers (Quantity, Size, Frequency, Waste Stream).
Container condition;
Proper signage; and,
Graffiti.
Within thirty (30) days after the completion of the route audit, Contractor shall submit to City a
report summarizing the results of the audit. This summary shall include:
Identification of the routes;
Route map;
Truck numbers;
Number of accounts, by route and in total (including Service types);
Confirmation that all Refuse routes are dedicated exclusively to City Customers;
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Number and type of exceptions observed;
Total monthly service charge , pre-audit;
Total monthly service charge , post-audit (subsequent to corrections of identified
exceptions); and,
The report shall include a description of the procedures followed to complete the route
audit. This description shall include the names and titles of those supervising the route
audits and the name and titles of those performing the observations.
The report shall also include a description of the changes and Contractor’s plans to resolve the
exceptions. The results of the audit, and supporting back-up data, shall be available for review by
City or its representative.
4.1.13 SERVICE EXCEPTIONS; EXCLUDED WASTE NOTIFICATIONS
A. Failure to Collect. When Solid Waste is not Collected from any Solid Waste Customer,
Contractor shall notify its Customer in writing, at the time Collection is not made, through the use
of a “tag” or otherwise, of the reasons why the Collection was not made.
B. Excluded Waste Inspection and Reporting. Contractor reserves the right to reject Solid
Waste observed to be contaminated with Excluded Waste and the right not to Collect Excluded
Waste put out with Solid Waste. Contractor shall notify all agencies with jurisdiction, if
appropriate, including the California Department of Toxic Substances Control and Local
Emergency Response Providers and the National Response Center of reportable quantities of
Excluded Waste, found or observed in Solid Waste anywhere within the City. In addition to other
required notifications, if Contractor observes any substances which it or its employees reasonably
believe or suspect to contain Excluded Waste unlawfully Disposed of or released on any City
property, including storm drains, streets or other public rights of way, Contractor will immediately
notify the City Manager or the City Manager’s designee. Contractor shall implement and maintain
a training program that will assist its employees in identifying and properly disposing of any
Excluded Waste that may come into their possession.
C. Excluded Waste Diversion Records. Contractor shall maintain records showing the types and
quantities, if any, of Excluded Waste found in Solid Waste and which was inadvertently Collected
from Customers within the City, but Diverted from Landfill Disposal.
4.1.14 COLLECTION OF FORMER CONTRACTOR’S CONTAINERS
If any Solid Waste enterprise providing Solid Waste Services to Customers prior to the start of
Collection services under this Agreement does not remove the Containers it had in use prior to
the start of Collection services under this Agreement, Contractor shall Collect and
Recycle/Dispose of all such Containers at no additional charge to City or Customers.
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4.2 VEHICLE REQUIREMENTS
4.2.1 GENERAL
Contractor shall provide Collection vehicles sufficient in number and capacity to efficiently
perform the work required by the Agreement in strict accordance with its terms as described in
Contractor's Proposal. Any additional vehicles/routes that may be required to meet the service
standards during the term of this Agreement, above the number included in Contractor's Proposal
shall be done so at Contractor's sole expense. Contractor shall have available on Collection days
sufficient reserve vehicles for each type of Collection vehicle, which can be dispatched within one
1) hour of any breakdown to complete the Collection routes and to respond to complaints and
emergencies. Such reserve equipment shall correspond in size and capacity to the equipment
used by the Contractor to perform the contractual duties. All equipment of Contractor used to
provide the services set forth in this Agreement shall be subject to inspection by City upon
request.
4.2.2 VEHICLE SPECIFICATIONS
A. All route Collection vehicles will be not older than 2-years and in like-new condition upon
initiation of services under this Agreement. Contractor shall operate no vehicles within
the City over 10-years in age during the initial ten-year term of this Agreement and no
older than 15-years in age during any future extensions of this Agreement.
B. Such vehicles must be registered with the California Department of Motor Vehicles and
shall have water-tight bodies designed to prevent leakage, spillage or overflow. Hoppers
shall be enclosed on top and on all sides to prevent material from leaking, blowing or
falling from the Vehicles. Each Collection vehicle shall be equipped with a shovel and
broom for clean-up of spillage. Collection Vehicles shall never be loaded to exceed the
manufacturer’s recommended weight limit or otherwise operated unsafely or in violation
of any Applicable Law.
C. At all times during the term of this Agreement, Contractor’s Collection vehicles shall
comply with Department of Transportation requirements, South Coast Air Quality
Management District Requirements and the California Air Resource Board requirements
as they are currently in force and as they may be approved for Refuse removal vehicles, as
well as other Federal, State and local laws and regulations that may be enacted during the
term of this Agreement.
D. All route Collection vehicles used by Contractor in providing Refuse, Recycling, and
Organics Collection services, excluding spares, Roll-off Box Collection vehicles, scout
vehicles, supervisor vehicles, Container delivery and other specialty vehicles used on a
sporadic basis, shall use alternative fuel such as compressed or liquified natural gas,
liquified petroleum gas, methanol, electricity, fuel cells, or other advanced technologies,
approved by the South Coast Air Quality Management District (SCAQMD) for Solid Waste
Services.
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
Diamond Bar – VVS 40 Franchise Agreement for Solid Waste Services
4.2.3 VEHICLE IDENTIFICATION
Contractor's name, local telephone number, and a unique vehicle identification number designed
by Contractor for each vehicle shall be prominently displayed on all vehicles, in letters and
numbers no less than six (6) inches high. City must approve truck labeling. No advertising shall be
permitted other than the name of the Contractor except promotional advertisement of the
Recyclable Materials and Organic Materials programs, other programs specific to the City, or
information requested by City pursuant to Section 4.2.9. All advertisement must be approved by
the City. Contractor shall not place City's name and/or any City logos on Contractor vehicles.
4.2.4 CLEANING AND MAINTENANCE
1) Contractor shall maintain all of its properties, vehicles, facilities, and equipment used in
providing service under this Agreement in a good, safe, neat, clean, and operable
condition at all times.
2) Vehicles used in the Collection of Refuse, Recyclable Materials, and Organics shall be
painted, thoroughly washed, and thoroughly steam cleaned on a regular basis so as to
present a clean appearance. City may inspect vehicles at any time to determine
compliance with this Agreement. Contractor shall also make vehicles available to the
County of Los Angeles for inspection, at any frequency it requests. Contractor agrees to
replace or repair to the City’s satisfaction, any vehicle which City determines to be of
unsightly appearance, leaking, or in unsatisfactory operating condition.
3) Contractor shall repaint all vehicles used in the Collection of Refuse, Recyclable Materials
and Organics at least every five years, and within thirty (30) days' notice from City if City
determines that their appearance warrants painting.
4) Contractor shall inspect each vehicle daily to ensure that all equipment is operating
properly. Vehicles which are not operating properly shall be removed from service until
repaired and operating properly. Contractor shall perform all scheduled maintenance
functions in accordance with the manufacturer's specifications and schedule. Contractor
shall keep accurate records of all vehicle maintenance, recorded according to date and
mileage, and shall make such records available to City upon request.
5) Contractor shall repair, or arrange for the repair of, all of its vehicles and equipment for
which repairs are needed because of accident, breakdown, or any other cause so as to
maintain all equipment in a safe and operable condition. Contractor shall maintain
accurate records of repair, which shall include the date and mileage, nature of repair and
the verification by signature of a maintenance supervisor that the repair has been
properly performed.
6) Contractor shall clean up any leaks or spills from its vehicles per the National Pollutant
Discharge Elimination System (NPDES) permit in effect at the time. No fluids shall be
washed into storm drains at any time. All NPDES dry-cleaning measures shall be complied
with. All Collection Vehicles must be equipped with absorbent for such cleanup efforts.
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
Diamond Bar – VVS 41 Franchise Agreement for Solid Waste Services
7) Upon request, Contractor shall furnish City a written inventory of all equipment, including
Collection vehicles, used in providing service. The inventory shall list all equipment by
manufacturer, ID number, date of acquisition, type, and capacity.
8) All vehicles used to provide services under this Agreement shall at all times have in the
cab the registration of the truck, evidence of insurance meeting the requirements of this
Agreement and an identification card with the name of whom to telephone in case of an
accident or emergency. Each truck shall be equipped with a minimum of a 20 -pound fire
extinguisher that has been certified by the state fire marshal. This fire extinguisher shall
be recharged as needed, but not less than once annually.
9) All trucks used to provide services under this Agreement in the City shall be required to be
completely enclosed with a nonabsorbent cover while Transporting Refuse, Recyclables or
Compostable Materials or other Solid Waste materials in or through the city. "Completely
enclosed with a nonabsorbent cover" means that Refuse, trash, Recyclable or
Compostable materials shall not be visible from the public highway, nor shall any of the
substances be permitted to leak, spill or become deposited along any public highway.
4.2.5 VEHICLE OPERATIONS
Vehicles shall be operated in compliance with the California Vehicle Code, and all applicable
safety and local ordinances. Contractor shall not load vehicles in excess of the manufacturer's
recommendations or limitations imposed by state or local weight restrictions on vehicles.
Contractor equipment used for Refuse, Recycling, and Organics services shall be registered with
the California Department of Motor Vehicles. Equipment shall comply with US EPA noise emission
regulations, currently codified at 40 CFR Part 205 and other applicable noise control regulations,
and shall incorporate noise control features throughout the entire vehicle. Noise levels of
equipment used for Collection shall comply with the Diamond Bar City Code Chapter 8.16 and in
no event shall the noise level exceed 75 dba when measured at a distance of 25 feet from the
vehicle, five feet from the ground. Contractor shall store all equipment in safe and secure
locations in accordance with City's applicable zoning regulations.
Contractor shall be responsible for any damage, normal wear and tear excepted, resulting from or
directly attributable to any of its operations, and which it causes to: City's driving surfaces,
whether or not paved, public or private; associated curbs, gutters, and traffic control devices; and
all other public and private improvements.
4.2.6 CITY INSPECTION PER CODE
City may cause any vehicle used in performance of this Agreement to be inspected and tested at
any commercially reasonable time and in such manner as may be appropriate to determine that
the vehicle is being maintained in compliance with the provisions of the State Vehicle Code,
including, but not limited to, California Vehicle Code Sections 27000(b), 23114, 23115, 42030,
42032, and all Vehicle Code Sections regarding smog equipment requirements. City may direct
the removal of any vehicle from service if that vehicle is found to be in nonconformance with
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
Diamond Bar – VVS 42 Franchise Agreement for Solid Waste Services
applicable codes or any provision of this Agreement. No vehicle directed to be removed from
service shall be returned to service until it conforms and its return to service has been approved
by the City.
4.2.7 VEHICLE INSPECTIONS
Upon City request, Contractor shall submit the Safety Compliance Report/Terminal Record
Update from its Biennial Inspection of Terminal, or BIT. If Contractor receives a terminal rating
below satisfactory, the Contractor is in violation of the Agreement. The Contractor has the time
allowed by the Department of California Highway Patrol (“CHP”) to cure violations and bring the
terminal rating up to satisfactory. If the CHP does not adjust the rating to satisfactory or better
within six months, then the Contractor shall be considered in default of the contract and the City
may terminate the Agreement as provided in Section 13.2.
4.2.8 CORRECTION OF DEFECTS
Following any inspection, the Contract Administrator shall have the right to cause Contractor, at
its sole cost and expense, to recondition or replace any vehicle or equipment found to be unsafe,
unsanitary or unsightly. The Contract Administrator’s decision will be final.
4.2.9 CITY INFORMATIONAL DISPLAYS
Contractor shall equip all vehicles which Collect Solid Waste within the City with informational
displays. The City shall advise Contractor as to the messages which should be displayed while
vehicles are operating for the City. The City may, at its option, have the messages to be displayed
changed once per year at no additional cost.
4.2.10 VEHICLE AND EQUIPMENT INVENTORY
On or before the effective date of this Agreement, the Contractor shall provide to the Contract
Administrator an inventory of Collection Vehicles and major equipment used by the Contractor
for Collection or Transportation in performance of services under this Agreement.
The inventory shall indicate each Collection vehicle by identification number, DMV license
number, the age of the chassis and body, type of fuel used, the type and capacity of each vehicle,
the date of acquisition, and the maintenance and rebuilt status.
The Contractor shall submit to the Contract Administrator an updated inventory including all of
the information required above in each annual report, or more often at the request of the City.
Each vehicle inventory shall be accompanied by a certification signed by the Contractor that all
Collection Vehicles meet the requirements of this Article.
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
Diamond Bar – VVS 43 Franchise Agreement for Solid Waste Services
4.3 CONTAINER REQUIREMENTS
4.3.1 CART REQUIREMENTS
A. Cart Selection, Distribution and Exchanges. Contractor shall provide Customers with new
Refuse, Recycling and Organics Carts at the start of service under this Agreement, at no extra
charge.
At least sixty days in advance of initial new Cart distribution, Contractor shall mail a notice of
rates, and provide Customers the opportunity to request service changes. If no response is
received by Customer by specified date, Customer will retain the same level of service currently
provided as reported by the previous waste hauler.
B. Cart Design Requirements. Carts shall be manufactured by injection or rotational molding
and meet the Cart design and performance requirements as specified below. All Carts selected
shall be subject to City approval. The City will not permit Carts and Cart lids with inconsistent
colors or in poor condition to be used in the City at any time during the term of this Agreement,
and may require Contractor to replace such Carts. Contractor shall ensure that all Carts in service
during the terms of this Agreement comply with CalRecycle requirements under SB 1383
Regulations.
C. Cart Colors. The Refuse, Recycling and Organics Carts or Cart lids will be differentiated by
color. The colors shall be colorfast and resistant to fading as a result of weathering or ultraviolet
degradation. Cart and Cart lid colors shall be consistent throughout the City, and shall comply
with CalRecycle requirements under SB 1383 Regulations.
D. Capacity. References to Cart sizes of 35, 64, or 96 gallons are approximate.
Acknowledging the different sizes provided by the various Cart manufacturers, the Carts shall be
uniform in appearance and must conform to the following ranges in size:
30 to 40 gallons,
60 to 70 gallons, and
90 to 101 gallons.
E. Cart Handles. The Cart handles and handle mounts may be an integrally molded part of
the Cart body or molded as part of the lid. The Cart handles will provide comfortable gripping area
for pulling or pushing the Cart or lifting the lid. Pinch points are unacceptable.
F. Cart Lid Performance. Each Container shall be provided with a lid that continuously
overlaps and comes in contact with the Container body or otherwise causes an interface with the
Container body that simultaneously:
Prevents the intrusion of rainwater, rodents, birds, and flies;
Prevents the emission of odors;
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
Diamond Bar – VVS 44 Franchise Agreement for Solid Waste Services
Enables the free and complete flow of material from the Container during the dump cycle
without interference with the material already deposited in the truck body or the truck
body itself and its lifting mechanism;
Permits users of the Container to conveniently and easily open and shut the lid
throughout the serviceable life of the Container;
Prevent damage to the Cart body, the lid itself or any component parts through repeated
opening and closing of the lid by residents or in the dumping process as intended;
Remain closed in winds up to 25 miles per hour from any direction. All lid hinges must
remain fully functional and continually hold the lid in the original designed and intended
positions when either opened or closed or any position between the two extremes; and,
Lid shall be designed and constructed such that it prevents physical injury to the user
while opening and closing the Container.
The lid handle shall be an integrally molded part of the lid;
The lid (and body) must be of such design and weight that would prevent an empty
Container from tilting backward when flipping the lid open; and,
The lid shall be hinged to the Cart body in such a manner so as to enable the lid to be fully
opened, free of tension, to a position whereby it may rest against the backside of the
Container body.
G. Cart Labeling and Hot Stamping. Labels used on Carts shall be placed on the inside of the
Cart lid, and hot stamps shall be on the top of the lid and/or on the body of the Cart. Each Cart
shall be hot stamped with the material type (e.g., Refuse, Recycling, Organics) in English,
Mandarin, and Korean. Labels shall include graphic instruction on what materials should and
should not be placed in each Cart. Design for both the labels and the hot stamps must be
approved by City prior to ordering labels or Carts. City shall approve what information is included
on the label and in the hot stamp, as well as approve design and quality. Labels shall be replaced
when worn, and when information on the label is in need of updating, but no later than 90 days of
request from City. Information on the Carts shall include the telephone number to call for
Contractor for Bulky Item pickups and for general Customer service. All Carts shall be labeled in
accordance with CalRecycle requirements under SB 1383 Regulations throughout the term of this
Agreement.
H. Cart Performance Requirements. All Carts shall be designed and manufactured to meet
the minimum performance requirements described below.
I. Cart Load Capacity. Depending on the capacity, the Carts shall have a minimum load
capacity as noted below without Container distortion, damage, or reduction in maneuverability or
any other functions as required herein.
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
Diamond Bar – VVS 45 Franchise Agreement for Solid Waste Services
Cart Capacity
Gallons)
Minimum Load
Capacity
lbs)
90-101
60-70
30-40
200
130
70
J. Cart Durability. Carts shall remain durable, and at a minimum, shall meet the following
durability requirements to satisfy its intended use and performance, for the term of this
Agreement:
Maintain its original shape and appearance;
Be resistant to kicks and blows;
Require no routine maintenance and essentially be maintenance free;
Not warp, crack, rust, discolor, or otherwise deteriorate over time in a manner that will
interfere with its intended use;
Resist degradation from ultraviolet radiation;
Be incapable of penetration by biting or clawing of household pets (i.e., dogs and cats);
The bottoms of Cart bodies must remain impervious to any damage, that would interfere with
the Cart’s intended use after repeated contact with gravel, concrete, asphalt or any other
rough and abrasive surface;
All wheel and axle assemblies are to provide continuous maneuverability and mobility as
originally designed and intended; and,
Resist degradation by other airborne gases or particulate matter currently present in the
ambient air of the City.
K. Chemical Resistant. Carts shall resist damage from common household or Residential
products and chemicals. Carts, also, shall resist damage from human and animal urine and feces.
L. Stability and Maneuverability. The Carts shall be stable and self-balancing in the upright
position, when either empty or loaded to its maximum design capacity with an evenly distributed
load, and with the lid in either a closed or open position. The Carts shall be capable of maintaining
an upright position in sustained or gusting winds of up to 25 miles per hour as applied from any
direction. The Carts shall be capable of being easily moved and maneuvered, with an evenly
distributed load equal in weight to its maximum design capacity on a level, sloped or stepped
surface.
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
Diamond Bar – VVS 46 Franchise Agreement for Solid Waste Services
M. Cart Repairability Or Replacement. Contractor shall be responsible for Cart repair and
maintenance, and replacing lost, stolen or damaged Carts within three (3) business days of
notification (excluding Saturday, Sunday and Designated Holidays, at no additional charge to the
Customer or to City, unless Contractor can demonstrate to the Contract Administrator that the
damage or loss was due exclusively to the Customer’s intentional or wanton destruction. Contract
Administrator shall make the final determination. All repairs must restore the Cart to its full
functionality. If City permits a Cart replacement charge to be assessed against Customer,
Contractor may charge the Customer the Cart Replacement Fee in the approved rate schedule.
Unsightly/worn-out/broken Carts shall be replaced by Contractor upon Customer request at no
additional cost to Customer.
Customers are responsible for the cleanliness and sanitation of Carts. Contractor shall steam clean
Carts upon request of Customers at the rates shown in the approved rate schedule. All Carts in
service for the duration of this Agreement shall comply with color and labeling requirements
specified by CalRecycle under SB 1383 Regulations.
4.3.2 BIN REQUIREMENTS
A. Cleaning and Maintenance. Contractor shall provide Customers with Bins required during
the term of this Agreement and maintain Containers in safe working condition. The size of
Contractor-provided Bins shall be determined by mutual agreement of Customer and Contractor.
All Bins in use shall be constructed of heavy metal, or other suitable, durable material, and shall
be watertight and well painted. Wheels, forklift slots, and other apparatuses, which were
designed for movement, loading, or unloading of the Bin shall be maintained in good repair.
Upon Customer or City request, or if required to maintain the Containers in a clean condition,
Contractor shall clean Customer Bins once per year at no additional charge.
Contractor shall perform cleaning, repainting, or replacement of Bins as necessary to prevent a
nuisance caused by odors or vector harborage, or if requested by Customer or City for an
additional charge at the rates listed in the approved rate schedule. When a Bin is removed for
cleaning, Contractor shall replace the Bin, either temporarily or as a change-out, with another
Container.
B. Bin Identification and Color. Each Bin placed in City by Contractor shall have the name of
Contractor and phone number in letters not less than three (3) inches high on the exterior of the
Bin so as to be visible when the Bin is placed for use. Bin type (Refuse, Recycling, Cardboard,
Organic Waste) may be identified with an affixed sign.
Bins shall be labeled to include English, Korean, and Mandarin and graphic instruction on what
materials should and should not be placed in each Bin. Contractor shall have labels approved by
City prior to ordering and placement on Bins. Labels shall be replaced when worn, and when
information on the label is in need of updating, but no later than 90 days of request from City.
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
Diamond Bar – VVS 47 Franchise Agreement for Solid Waste Services
Contractor shall repaint Bins at the City’s request if the City deems it necessary to maintain a neat
appearance. All Bins in service for the duration of this Agreement shall comply with color and
labeling requirements specified by CalRecycle under SB 1383 Regulations.
4.3.3 ROLL-OFF BOX REQUIREMENTS
Contractor shall provide sufficient Roll-Off Boxes to meet Customer demand throughout the Term
of the Agreement, and will keep all Roll-Off Boxes clean, free from graffiti, equipped with
reflectors, and with the name and phone number of Contractor in letters not less than three (3)
inches high on the exterior of the Roll-Off Box so as to be visible when the Roll-Off Box is placed
for use. Contractor shall properly cover all open Roll-Off Boxes during Transport as required by
the State Vehicle Code. All Roll-Off Boxes in service for the duration of this Agreement shall
comply with color and labeling requirements specified by CalRecycle under SB 1383 Regulations.
4.4 PERSONNEL
4.4.1 QUALIFIED PERSONNEL
Contractor shall furnish such qualified drivers, mechanical, supervisory, clerical, management and
other personnel as may be necessary to provide the services required by this Agreement in a
satisfactory, safe, economical and efficient manner. All drivers shall be trained and qualified in the
operation of vehicles they operate and must possess a valid license, of the appropriate class,
issued by the California Department of Motor Vehicles.
4.4.2 IDENTIFICATION REQUIRED
Contractor shall provide its employees, companies, and subcontractors with identification for all
individuals who may make personal contact with residents or businesses in City. City may require
Contractor to notify Customers yearly of the form of said identification. Contractor shall provide a
list of current employees, companies, and subcontractors to City upon request.
City reserves the right to perform a security and identification check through the City's Police
Department on the Contractor and all their present and future employees employed by
Contractor to work in the City, in accordance with accepted procedures established by City, or for
probable cause.
4.4.3 HAZARDOUS MATERIAL EMPLOYEE TRAINING
Contractor shall establish and implement an educational program which will train Contractor's
employees in the identification of Hazardous Material. Contractor's employees shall not
knowingly place such Hazardous Material in the Collection vehicles, nor knowingly Dispose of such
Hazardous Materials at the Processing Facility or Disposal Site.
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
Diamond Bar – VVS 48 Franchise Agreement for Solid Waste Services
4.4.4 FEES AND GRATUITIES
Contractor shall not, nor shall it permit any agent, employee, or subcontractors employed by it to
request, solicit or demand, either directly or indirectly, any compensation or gratuity for services
authorized to be performed under this Agreement except as described in this Agreement, in
accordance with the approved rate schedule.
4.4.5 NON-DISCRIMINATION
Contractor shall not discriminate in the provision of service or the employment of Persons
engaged in performance of this Agreement on account of race, color, religion, sex, age, physical
handicap, or medical condition in violation of any applicable federal or state law.
4.4.6 HIRING OF DISPLACED EMPLOYEES
In accordance with Labor Code Sections 1070, 1072, 1075, and 1076, Contractor shall offer
employment to qualified existing employees of the current contractor that may be displaced if the
current contractor is not retained. Immediately following award of this Agreement, Contractor
shall work with the current contractor to obtain a complete list of full-time non-management
employees in good standing working exclusively to provide direct Collection services to City and
Collection support services. Contractor shall conduct outreach, complete interviews, and offer
employment to eligible employees. Contractor will not be required to hire for more positions than
the maximum anticipated positions needed to provide the services required by this Agreement or
hire employees for positions if those employees have not been successfully executing duties
similar to those needed by Contractor to provide the services required by this Agreement.
4.4.7 CITY LIAISON
Contractor shall designate a person to serve as agent and liaison between the Contractor and the
City and shall maintain a telephone and a means for contact at all times including during periods
of strike or other emergencies. The Contractor's City Liaison shall meet with the City as necessary
to effectuate the purposes of the Agreement. Contractor shall immediately inform City of any
changes in the designated City Liaison. Contractor shall not change this designation without prior
approval of the City, excluding cases of termination of the employee.
4.4.8 SERVICE LIAISON
Contractor shall designate a field supervisor as the City’s “Service Liaison” who shall be
responsible for working with Contract Administrator to resolve Customer service-related
complaints. The Service Liaison shall be accessible via cell phone or radio in the field at all times.
Contractor shall immediately inform City of any changes in the designated Service Liaison.
Contractor shall not change this designation without prior approval of the City, excluding cases of
termination of the employee.
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
Diamond Bar – VVS 49 Franchise Agreement for Solid Waste Services
4.4.9 ENVIRONMENTAL COORDINATOR
To achieve a high level of Recycling education and awareness, Contractor will hire at least one
full-time, fully trained and experienced, environmental coordinator.
The environmental coordinator shall develop and conduct all education and outreach activities
required under the Agreement including, providing technical assistance to Residential Customers
in Single-Family Dwellings and Multi-Family Dwellings of 4 or less units); promoting waste
reduction, Recycling, and Diversion programs; submitting monthly reports to the City regarding
waste audits, outreach activities, and any other information requested by the City. The
environmental coordinator shall fully cooperate with the City in implementing the City’s Customer
Education Plan.
4.4.10 CITY’S RIGHT TO APPROVE CITY AND SERVICE LIAISON
City may request that Contractor change the City and Service Liaisons and shall have the right to
approve the designated liaisons. Contractor shall immediately inform City of any changes in the
designated liaisons.
ARTICLE 5: PROCESSING AND DISPOSAL REQUIREMENTS
5.1 TRANSPORTATION OF DISCARDED MATERIALS
The Contractor shall Transport all Solid Waste Collected under Article 3 to the Designated
Facilities listed in Exhibit 3. The Contractor shall maintain accurate records of the quantities of
Solid Waste Transported to Solid Waste facilities and will cooperate with the City in any audits or
investigations of such quantities.
5.2 DIVERSION AND PROCESSING REQUIREMENTS
Contractor shall Recycle or Divert from landfilling sufficient Solid Waste to assist the City in its
compliance with current state law requirements. Contractor shall be considered to have met this
requirement under this Agreement if the City's annual report to CalRecycle shows compliance
with the State-mandated diversion, as may be revised by CalRecycle during the Term of this
Agreement.
5.2.1 PROCESSING OF RECYCLABLES AND ORGANICS
Contractor shall deliver all Collected Recyclables and Organics to a fully permitted Processing
Facilities capable of separating and recovering materials to maximize Diversion credit for City in
accordance with CalRecycle regulations.
All expenses related to Recyclable and Organics Material Processing and marketing will be the
sole responsibility of the Contractor. Contractor shall ensure that all Recyclables and Organics
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
Diamond Bar – VVS 50 Franchise Agreement for Solid Waste Services
Collected are Diverted and not Disposed of in a Landfill except as a Residue resulting from
Processing or loads rejected by the Processing Facility operator or loads not delivered to the
Processing facility by Contractor due to the presence of excessive contamination rendering the
Recyclable loads unfit for Processing.
Recyclables or Organics loads rejected by the Processing Facility operator or not delivered to the
Processing Facility due to excessive contamination shall be reported to City together with
information regarding the source or route from which it originated. Failure to do so places the
Contractor in default. The City has the option, but not obligation, to direct the Contractor where
to deliver the material.
5.2.2 END USES FOR ORGANICS
Contractor is responsible for monitoring how the Organic Material will be Diverted at selected
facilities and for selecting alternative facilities if necessary to ensure full Diversion credit. Failure
to do so places the Contractor in default. City has the option, but not obligation, to direct
Contractor where to deliver the material, and if City directs Contractor to an alternative Facility
then Contractor may request a rate adjustment in accordance with Section 2.10.
5.2.3 BULKY ITEM DIVERSION
Bulky Items Collected by Contractor in accordance with Section 3.6, or otherwise Collected under
this Agreement, may not be Landfilled or Disposed of until the following hierarchy of Diversion
efforts has been followed by Contractor:
1) Reuse as is,
2) Disassemble for reuse or Recycling,
3) Recycle or market and sell Recyclable Materials for Recycling,
4) Disposal.
This hierarchy is intended to preclude the use of front or rear loading packer vehicles for Bulky
Items unless the compaction mechanism is not used to compact the Bulky Items, unless they have
been designated for Disposal.
5.2.4 CONSTRUCTION AND DEMOLITION DEBRIS DIVERSION
Contractor will bring all loads of mixed Construction and Demolition Debris to a C&D Designated
Processing Facility as listed in Exhibit 3 for separation and recovery of this material. Contractor
may deliver separated loads of Construction and Demolition Debris, such as clean dirt, concrete or
rebar, to facilities specializing in the reuse of such materials, provided this material is Diverted
from Landfill Disposal. Contractor shall Divert from Landfill Disposal a minimum of 75% or the
State-mandated Construction and Demolition Diversion percentage, whichever is greater, of all
Construction and Demolition Debris Collected.
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
Diamond Bar – VVS 51 Franchise Agreement for Solid Waste Services
5.2.5 DIVERSION OF ELECTRONIC, UNIVERSAL AND OTHER SPECIAL WASTE
Contractor shall Divert waste requiring special handling, such as Electronic Waste, or “E-Waste”
Collected in accordance with Sections 3.6, or by other means under this Agreement, by taking
these goods to a properly permitted Facility, and not by Landfill Disposal.
5.3 MARKETING AND SALE OF RECYCLABLES
Contractor shall be responsible for marketing and sale of all Recyclables Collected pursuant to this
Agreement. Contractor may retain revenue from the sale of Recyclable Materials, and shall report
the amount of such revenues to City upon request. In the event that Contractor is unable, after
reasonable diligence, to sell or donate certain Recyclable Materials due to the lack of an available
market, Contractor may request, and City may authorize Contractor, in its sole discretion, to
Dispose of said Recyclables without sale, subject to on-going review by the City. In the event
market conditions for said Recyclables change such that they can, once again, be sold by
Contractor, City may withdraw its consent for Contractor to Dispose of said Recyclables and may,
again, require Contractor to sell said Recyclables as otherwise provided in this Agreement.
5.4 USE OF DESIGNATED FACILITIES
The Contractor, without constraint and as a free-market business decision in accepting this
Agreement, agrees to use the Designated Facilities as listed in Exhibit 3 for the purposes of
Processing and/or Disposing of all Source Separated Recyclable Materials, Source Separated
Organics Materials, Refuse, Bulky Items, and other materials Collected in the City over the Term of
this Agreement. Contractor agrees that such decision by the Contractor in no way constitutes a
restraint of trade.
The Contractor shall not knowingly deliver materials Collected under this Agreement to facilities
that do not comply in all material aspects with Applicable Law. The Contractor, and not the City,
must use reasonable efforts to assure that all Disposal, Transfer, and Processing facilities to which
the Contractor delivers material under this Agreement are properly permitted to receive material
Collected under this Agreement, except for any other facility that the City directs the Contractor
to use. Failure to comply with this provision may result in the Contractor being in default under
this Agreement.
Contractor shall actively work with the Designated Facility(ies) operator(s) throughout the Term
of this Agreement to ensure that Contamination remains below the limits established by
Applicable Law, including, without limitation, SB 1383 Regulations.
Through written notice to the City annually on or before July 1, Contractor shall identify the
facilities to which Contractor will Transport Solid Waste including Source Separated Organic
Waste, Source Separated Recyclable Materials, Refuse, Bulky Items, and other materials Collected
in the City over the Term of this Agreement.
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
Diamond Bar – VVS 52 Franchise Agreement for Solid Waste Services
5.5 USE OF CONTRACTOR-OWNED APPROVED FACILITIES
If the Contractor or Affiliate owns and/or operates a Designated Facility, all expenses associated
with permitting, licensing, regulatory compliance, closure and post-closure, etc. and all other
costs associated with the operation and ownership of the Designated Facility is the sole
responsibility of the Contractor. All expenses related to Processing and / or marketing of Organics
and Recyclables will be the sole responsibility of the Contractor. Any request to adjust the
Contractor’s rates shall be done in accordance with Article 10.
5.6 SOLID WASTE CAPACITY GUARANTEE
Contractor shall provide City with guaranteed capacity at those Solid Waste facilities owned or
operated by Contractor or Affiliate listed in Exhibit 3 for the Term of this Agreement.
ARTICLE 6: OTHER SERVICES
6.1 BILLING AND CONTRACTOR COMPENSATION
The Contractor shall be solely responsible for the billing and collection of payments for all
Collection services. The Contract Administrator shall have the right to review and approve the
format of all Customer bills. The Contractor shall be entitled to set rates for all services provided
pursuant to this Agreement, provided that such rates do not exceed the maximum approved rates
in accordance with the approved rate schedule.
Contractor Compensation is exclusively derived from revenue received as a result of the Billings
for services listed on the approved rate schedule, and Contractor shall charge no additional fees
unless approved in advance by the City.
6.1.1 RESIDENTIAL CART CUSTOMERS
Contractor shall Bill Residential Cart Customers quarterly in accordance with the approved rate
schedule with invoice dated no sooner than the first day of the quarter Billed for, and payment
shall be due no sooner than 30 days after invoice date. The quarters shall begin on February 1,
May 1, August 1, and November 1. Extra Bulky Item pickups or extra overage pickups may be
added to quarterly Billing or may be Billed at time of service.
6.1.2 RESERVED
6.1.3 DISABLED CUSTOMER DISCOUNT
Customers determined to be disabled, either by the issuance of a handicap placard from the
Department of Motor Vehicles or by meeting City-established guidelines, will receive the Senior
Customer Discount rates included in the approved rate schedule. The disabled party must be the
Customer named on the Billing. The discount shall be itemized or otherwise noted on Customer
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invoices. Contractor shall administer the review and processing of Customer discount
applications. Contractor shall provide to the City an annual report containing the name and
service address of all Customers receiving the Disabled Customer Discount. The Disabled
Customer Discount cannot be combined with the Senior Customer Discount.
6.1.4 SENIOR CUSTOMER DISCOUNT
Customers entitled to the senior rates included in the approved rate schedule are Customers that
are listed in the Bill, reside at the Premises where service is received and are 60 years of age or
older. The discount shall be itemized or otherwise noted on invoices. Contractor shall administer
the review and processing of Customer discount applications. Contractor shall provide the City
with an annual report (or more frequently if requested by City) containing the name and service
address of all Customers receiving the Senior Customer Discount.
6.1.5 FORM OF PAYMENT FOR ROLL-OFF OR TEMPORARY BIN SERVICE
Contractor will accept major credit cards for payment from Customers who request temporary
Roll-Off Box or temporary Bin service that do not have an account with Contractor. Customers
without such an account who do not use credit cards may be required by the Contractor to post a
security deposit or to pay on a "Cash on Delivery C.O.D.” basis. Any unused portion of a security
deposit will be refunded to the Customer within fifteen business days of the termination of
service.
6.1.6 TEMPORARY BIN AND ROLL-OFF BOX SERVICE
1) Customers' temporary Bin and Roll-Off Box services may be Billed at the time of, or in
advance of, service, or on a monthly or bi-monthly Billing cycle.
2) Contractor may request advance payment for temporary services.
3) Contractor may require outstanding temporary services balances be paid prior to
providing subsequent temporary services.
4) Weekly Cart Collection services shall not be suspended due to outstanding balances for
Bin or Roll-Off Box Services.
6.1.7 AUTOMATED BILLING PAYMENT
Contractor shall make available to all Customers through Contractor’s website and customer
service portal, an automated billing and payment system at no additional charge. This system
should allow Customers to view and pay bills, obtain an electronic copy of their bill, request to
cease paper billing and receive e-bills via email or through Contractor’s website. The Contractor
will ensure that the electronic billing and payment website conforms to industry-standard
practices for electronic commerce security. The Contractor must ensure that Customers receiving
e-bills are also receiving billing inserts either via electronic mail or via US Postal Service. The
Contractor shall promote the website-based billing and payment system on all paper bills sent to
Customers.
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6.1.8 BILL PAYMENT BY PHONE
The Contractor shall make available to all Customers the ability to make bill payment by phone at
no additional charge.
6.1.9 REVIEW OF BILLINGS
Contractor shall review its Billings to Customers to determine that the amount which Contractor is
billing each Customer is correct in terms of the level of service being provided to such Customer
by Contractor. Contractor shall review Customer accounts annually and submit to City a written
report of that review annually on the anniversary of the Effective Day of this Agreement.
6.1.10 SUSPENSION OF SERVICE DUE TO NON-PAYMENT
The following procedures apply to Customer accounts that are Billed quarterly for weekly Cart
service:
1) For balances outstanding for 60 days after due date, Contractor shall send a reminder
notice to Customer that payment is overdue. Notice should include a warning that
balances outstanding after 75 days shall be assessed a late fee, and that, if balance
remains outstanding after 90 days, service shall be suspended.
2) For balances outstanding for 75 days after due date, Contractor shall send a notice that
that service may be discontinued if overdue balance is not received within 15 days.
Contractor shall provide list of these Customers to the City the time these notices have
been sent. Contractor may charge a late fee equal to 10% of balance outstanding for at
least 75 days after due date.
3) For balances outstanding for 90 days, Contractor may provide Customer with notice that
service has been suspended until outstanding balance is paid in full, including late
payment fee, provided Contractor has completed steps 1 and 2 above and has provided
City with a list of Customers being so notified.
6.1.11 DEBT COLLECTION
Contractor shall be responsible for bad debt. Contractor may pursue independent collections
against Customers. City will not pursue collections on behalf of Contractor.
6.1.12 CONTINUED PROVISION OF SERVICE
In the event of a Billing dispute or to avoid an immediate threat to public health or safety,
Contractor shall continue to provide service to Customers if requested in writing by City, without
regard to the status of said Customer account and at no expense to City. Billing disputes between
Contractor and Customer may be resolved by City, and City' s decision shall be final and binding.
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6.1.13 NO MARKETING
The Contractor will not market or distribute mailing lists with the name or address of Customers.
The Contractor’s obligations under this subsection are in addition to any other privacy rights
accorded Customers under Applicable Law.
6.2 CUSTOMER SERVICE
All service inquiries and complaints shall be directed to the Contractor. A representative of the
Contractor shall be available to receive the complaints during normal business hours. All service
complaints will be handled by the Contractor in a prompt, courteous, and efficient manner.
6.2.1 LOCAL OFFICE
Contractor shall maintain a local office. Office Hours shall be, at a minimum, from 7:00 A.M. to
5:00 P.M., Monday through Friday, exclusive of Designated Holidays. A responsible and qualified
representative of Contractor shall be available during Office Hours for personal communication
with the public at the local office, and to receive payments from Customers. Contractor shall have
either a representative, a message machine, or an answering service available outside of Office
Hours. Calls received outside of Office Hours shall be responded to on the next business day.
Contractor shall provide City with a twenty-four (24) hour emergency number to a live person, not
voicemail.
6.2.2 CUSTOMER SERVICE PORTAL
Contractor shall maintain a company website and customer portal for all customer service
matters. The following customer transactions shall be supported both by automation (computer
interaction) and by a live customer service representative, depending on customer preference: (1)
creation of a new account; (2) closing an existing account; (3) requesting modification to service
levels; (4) submitting billing information and inquiries; and (5) identifying the next service date
when the collection date is impacted by a Designated Holiday or other schedule change).
Customer service shall be ADA compliant. The Contractor’s website, mobile applications and
customer service telephone line shall be ADA compliant.
6.2.3 CUSTOMER COMPLAINTS, INQUIRIES AND SERVICE REQUESTS
Contractor shall maintain a Customer Relationship Manager (CRM) system to record and maintain
records of all customer complaints, inquiries, and service requests received including by
telephone, voicemail, e-mail, text, written, in person or any other communication media. The
record for each incident shall include the date and time of the incident, name, address and
telephone number of caller, description of the compliant, inquiry or request, employee recording
incident, and the action taken by Contractor to respond and remedy the incident. Contractor shall
also record each instance of non-collection and the form of notification used to inform the
participants of the reasons for non-Collection and the end result or means of resolution of the
incident.
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All written Customer correspondence shall be recorded into the CRM system when received and
shall be initially responded to within one (1) business day (excluding Saturday, Sunday, and
Designated Holidays) of receipt. Contractor shall use best efforts to resolve complaints within two
2) business days.
Service complaints received by City will be directed to Contractor. All forwarded complaints shall
be recorded into the CRM system.
All Customer service records and logs kept by Contractor shall be available to City upon request.
City shall, at any time during regular Office Hours, have access to Contractor's Customer service
department for purposes that may include monitoring the quality of Customer service or
researching Customer complaints.
6.2.4 CUSTOMER SERVICE STANDARDS
Customer care is among the most important aspects of the services to be required of the
Contractor. Contractor shall perform customer service at a level that can be measured by the
following standards:
A. Residential. The number of complaints in any one month shall not exceed 1% of the
number of residential customers served. For example, if 15,745 residential accounts are served,
any compliant above 154 in any given month will be considered a separate violation of this
Agreement.
B. Reserved
C. Call Center Capacity. Contractor must maintain sufficient telephone capacity during
normal office hours to ensure that all calls will be answered in less than an average of thirty (30)
seconds. Calls will be answered in less than an average of thirty (30) seconds, and thereafter will
not be placed on hold longer than an average of one (1) minute before talking to a customer
service representative of the Contractor. This standard must be measured quarterly, and the
Contractor shall not exceed this standard or it will be considered a separate violation of this
Agreement. Contractor shall ensure that all incoming calls are answered courteously and
promptly during the office hours stated above.
D. Service Standard Tracking. Contractor shall track complaints and call response time and
hold requirements and include results in its quarterly report to the City. In any 12-month period,
accumulation by the Contractor of four or more separate customer service violations shall be
deemed a material breach of this Agreement and shall subject Contractor to all remedies which
are available to the City under this Agreement or otherwise. A violation is one month in which the
number of complaints exceeds the maximum permitted under Section 6.2.4(A) or one calendar
quarter in which fewer than 90% of calls placed by the City and its Customers to Contractor are
answered by a live customer service representative in less than an average of one minute and
thirty seconds as required in Section 6.2.4(C).
E. Customer Courtesy. Contractor shall train its employees in Customer courtesy, shall
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prohibit the use of loud or profane language, and shall instruct Collection crews to perform the
work quietly. Contractor shall use its best efforts to assure that all employees present a neat
appearance and conduct themselves in a courteous manner. If any employee is found to be
discourteous or not to be performing services in the manner required by this Agreement,
Contractor shall take all necessary corrective measures including, but not limited to, transfer,
discipline or termination. If City has notified Contractor of a complaint related to discourteous or
improper behavior, Contractor will consider reassigning the employee to duties not entailing
contact with the public while Contractor is pursuing its investigation and corrective action
process.
6.2.5 RESOLUTION OF CUSTOMER COMPLAINTS
Disputes between Contractor and its Customers regarding the services provided in accordance
with this Agreement may be resolved by the City. The City's decision shall be final and binding.
Intervention by the City is not a condition precedent to any rights or remedies third parties might
otherwise have in any dispute with Contractor. Nothing in this section is intended to affect the
remedies of third parties against Contractor. To the extent that remedies are warranted through
this Agreement, this section shall apply.
6.2.6 EMERGENCY CONTACTS
Contractor shall provide the Contract Administrator with a twenty-four (24) hour emergency
phone number to a live person, not a voicemail, where the Contractor can be reached.
6.2.7 MULTI-LINGUAL, TDD SERVICES
Contractor shall at all times maintain the capability of responding to telephone calls in English,
Mandarin, and Korean, and such other languages as City may direct. Contractor shall at all times
maintain the capability of responding to telephone calls through Telecommunications Device for
the Deaf (TDD) Services. These capabilities shall be maintained for both the local telephone
number and the emergency telephone number.
6.3 CUSTOMER OUTREACH AND EDUCATION
The Contractor shall be responsible for Customer outreach and education. Contractor shall
develop and implement outreach and education material that describes and promotes the
Contractor’s Solid Waste Services that are available to Customers and that addresses the
requirements of AB 939, AB 341, AB 1826, and SB 1383 Diversion mandates.
Contractor agrees to take direction from City to expand Customer knowledge concerning needs
and methods to reduce, reuse and Recycle Solid Waste and to cooperate fully with City in this
regard.
All materials produced by Contractor relating to services provided under this Agreement,
including, but not limited to: print, radio, television, or internet media before publication,
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distribution, and/or release, shall be approved by Contract Administrator prior to being printed
for distribution. A draft of all text and illustrations shall be provided to Contract Administrator at
least two (2) weeks in advance of production of the final document. Comments provided by the
Contract Administrator shall be reasonably incorporated, and the final version of the text and
illustrations shall be acceptable to both City and Contractor. Printed materials shall be printed on
recycled content paper consistent with SB 1383.
All of Customer education materials shall be produced and/ or available in English, Mandarin, and
Korean languages, including pictures wherever applicable.
6.3.1 ON-GOING EDUCATION REQUIREMENTS
Contractor will provide a minimum of the following Customer education items to be developed at
Contractor’s expense and distributed as indicated below:
A. Initial Mailing. Contractor will prepare and mail an initial mailing to Customers
explaining the transition from the existing Collection program to the new program under this
Agreement. The mailing will describe program changes, route changes, dates of program
implementation, and other necessary information.
B. How-To Instructional Packet. Contractor will prepare and distribute an Instructional
Packet to new Customers when they start service. At a minimum, packet should include the
following information.
Description of available services,
Explanation of when, where, and how to place Containers for Collection,
Explanation of which materials should be placed in each Container,
Service phone number and who to contact with service or billing questions.
Designated Holidays
C. Container Labels and Instructions. All Containers shall be labeled in accordance with
CalRecycle requirements under SB 1383 Regulations throughout the term of this Agreement.
Contractor will place stickers and/or hot stamp, Recyclable and Organics Carts, and will place
stickers on Bins and Roll-Off Boxes to demonstrate to Customers which materials are and are not
acceptable for placement in each Container. Stickers shall be replaced when materials change or
as labels become worn. Markings shall be written in English, Mandarin, and Korean.
D. Annual Brochure/Mailing. Not less than once per year during each Rate Year,
Contractor shall prepare and distribute to each Customer a mailing to update Customers
regarding program basics, program changes, holiday schedules and other services related
information.
Mailings should promote and explain: all Solid Waste programs offered by City and Contractor
such as Recycling, Organics, Holiday Tree, Bulky Item Collections, and FreeCycle.com) described
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in detail; the environmental, regulatory, and other benefits of participating in Recycling; how to
properly Dispose of Household Hazardous Waste such as syringes, paint, etc.; Collection
schedules, including holiday schedules; Customers service numbers; and the procedures to begin
and terminate services (if moving from Premises).
The mailing shall also include all information required in 14 CCR Section 18985.1(a), including but
not limited to the requirements on:
Information on Organic Waste Generator’s requirements to properly separate materials
in appropriate containers.
Information on methods for the prevention of organic waste generation, recycling organic
waste on-site, sending organic waste to community composting, and any other local
requirements regarding organic waste.
Information regarding the methane reduction benefits of reducing the Landfill Disposal of
Organic Waste, and the methods of Organic Waste recovery Contractor uses.
Information regarding how to recover organic waste.
Information related to public health and safety and environmental impacts associated
with the Landfill Disposal of Organic Waste.
Information regarding programs for the donation of Edible Food.
Information regarding self-hauling requirements. This brochure shall be at least four (4)
pages and printed in full color. Contractor is responsible for all associated costs.
E. Billing Inserts. City may require Contractor to insert notices in Contractor’s Billings up to
four (4) times per year. City may instruct Contractor to prepare such notices at Contractor’s
expense, or may choose to provide such notices for insertion. Additionally, City may periodically
request that Contractor include informative language directly on the invoices it sends.
F. Second Annual Mailer. Not less than once per year during each Rate Year, Contractor
shall prepare and distribute to each Customer a one (1) page, double-sided mailer printed in full
color. City and Contractor shall meet and confer to determine the subject matter of mailer.
Contractor is responsible for all associated costs. The method of delivery to Customers is at the
City' s discretion.
F. Corrective Action Notice. Contractor shall develop a corrective action notification
form for use in instances where a Customer sets out unacceptable materials for Collection, that
explains the correct manner for Disposal of such items.
G. Technical Assistance. Contractor is responsible for providing technical assistance to
Customers to promote participation in the Diversion programs included in this Agreement, and
future regulatory requirements. Contractor may utilize the services of a consultant to provide
these services upon approval by the City.
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H. Website. The Contractor shall develop and maintain a website dedicated to
services provided in the City that is accessible by the public. The web site shall include answers to
frequently asked questions; holiday schedules; rates for Collection services; acceptable materials
and by waste stream (Recyclables, Organics, and Refuse); proper Household Hazardous Waste
Disposal procedures; other useful information, as well as informing Customers how to Contact
Contractor. The Contractor’s website shall provide the public with the ability to e-mail complaints
to the Contractor and request services or service changes. (see Section 6.2.2)
6.3.2 RESERVED
6.4 SB 1383 COMPLIANCE
Contractor shall ensure the City's compliance with SB 1383 Regulations by implementing the
planned tasks, procedures, and proposed staffing assignments required by this Agreement
including those described in this Section 6.4.
Contractor will participate in the promotion of Recyclables and Organic Waste services available
to Single-Family Dwellings Customers and will fully cooperate with the City to promote Customer
education including identifying and promoting recycling services available to Customers on the
Contractor website, within its annual newsletter, and within the customer bill as an insert.
6.4.1 THREE CONTAINER COLLECTION SYSTEM
No later than August 1, 2025, Contractor shall provide a three-Container Collection system for the
separate collection of Source Separated Recyclables, Source Separated Organics, and Gray
Container Mixed Waste.
Source Separated Recyclables that are to be accepted for Collection in the Blue Container and
Source Separated Organics that are to be acceptable for Collection in the Green Container are
listed in Exhibit 4.
6.4.2 KITCHEN PAILS FOR FOOD SCRAP
At the request of Customer, Contractor shall distribute 3-gallon lidded pails designed for the
accumulation of food scraps prior to disposing into the Green Organics cart for collection.
Contractor shall also provide an introductory roll of compostable pail liners for use in conjunction
with the pail to segregate food scraps from regular kitchen refuse.
6.4.3 ROUTE REVIEWS
Contractor shall conduct route reviews for prohibited container contaminants on randomly
selected Collection routes annually in compliance with the requirements of SB 1383 Regulations
Section 18984.5 (b). Containers may be randomly selected along a Collection route. Contractor
shall report to the City any instances of contamination and actions taken, as well as the
methodology utilized for the route review in such form and format as is needed by the City for
reporting to CalRecycle. Every container on a Collection route does not need to be sampled
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annually. Contractor shall distribute contamination notices complying with education and
notification requirements of SB 1383 Regulations Section 18995.1 (a) (4) subject to City pre-
approval.
6.4.4 PROCUREMENT OF RECOVERED ORGANICS WASTE PRODUCTS
Contractor shall ensure sufficient capacity of California recovered organics waste products to
meet the mandatory procurement requirements for jurisdictions contained in SB 1383
Regulations, as may be amended, during the term of this Agreement including Agreement
extensions granted by the City as provided in this section.
Contractor shall procure sufficient compost, mulch, and/or renewable natural gas to meet sixty
percent (60%) of the City’s per capita requirement contained in SB 1383 Regulations. Contractor
shall provide assurance through the execution of a liability waiver stating that all organic waste
products provided by the Contractor and used within the City are free from pathogens and
inorganic waste material that may be harmful to the health and welfare of the City. The
Contractor shall indemnify and hold harmless the City against any claims arising from
contaminated recovered organic waste products provided by the Contractor as set forth in
Section 11.1. Contractor may meet this obligation by one or a combination of the following
activities:
1) Bulk Compost and/or Mulch Reserved for Jurisdiction. Contractor shall make available
Compost or Mulch for use in City parks and facilities at no cost to the City. Contractor will
work closely with City staff to assist with providing compost/mulch material for the City’s
own facility needs.
2) Mulch Giveaway. Contractor shall distribute free mulch to Residential Customers as
described in Section 3.2.13 or as may be expanded to meet the requirements of this
Section 6.4.4.
3) Use of Renewable Natural Gas in Collection Vehicles.
4) Procurement Credits. Contractor will secure procurement credit for the City to meet SB
1383 Regulations purchasing requirements through the sale of material on behalf of the
City. The transaction will be handled entirely, at its sole expense, by Contractor on the
City’s behalf, and documented to meet Cal Recycle reporting requirements with no
liability to the City.
6.4.5 EDUCATION & OUTREACH FOR DIVERSION
Contractor will incorporate education regarding Recyclables and Organics Collection and the State
requirements into materials produced under Section 6.3 and will develop its own Recycling and
Organics-specific instructional materials for use in educating participating Customers including the
following.
1) Community Engagement & Education. Contractor will develop and conduct informative
events including workshops, seminars, and interactive sessions designed to empower
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residents with practical knowledge and actionable steps to enhance their recycling
efforts. Contractor will promote the requirements of SB 1383 by actively participating in
local events, fairs, forums, service clubs, and public school events. Contractor will
establish a dynamic 12-month local outreach calendar, responsive to evolving needs and
dedicated to keeping residents well-informed.
The Contractor will host community workshops to provide multi-lingual instruction
through interactive education processes to promote understanding and acceptance of the
regulatory requirements surrounding SB 1383 Regulations and offer an opportunity for
customers to ask questions and receive answers in-person. The workshops will cover
State mandates, recycling programs, and information about services provided by
Contractor.
2) Diverse Media Outlets. Contractor will disseminate educational content to raise
awareness about recycling practices, waste reduction, and environmental stewardship vis
social media, local cable, and print, to include newsletters, and advertisements in local
newspapers.
3) MRF Guided Tours. Contractor will offer guided tours of their Materials Recovery Facility
located at their operating yard to reinforce the significance of responsible waste
management promote active participation in waste reduction and recycling activities.
ARTICLE 7: FRANCHISE FEE, CALRECYCLE COMPLIANCE FEE, VEHICLE
IMPACT FEE, AND OTHER FEES
In addition to any other consideration set forth herein, as part of its consideration for entering
into this Agreement, and for the exclusive Franchise, right and privilege to provide Solid Waste
Services as specified herein, Contractor shall provide the following:
7.1 FRANCHISE FEE
Contractor shall pay the City a Franchise Fee of Two Hundred Eighty-Seven Thousand Dollars
287,000) annually as adjusted herein.
The Franchise Fee shall be paid in monthly installments over the course of each Rate Year. The
initial monthly payment shall be Twenty-Three Thousand Nine-Hundred Sixteen Dollars and Sixty-
Six Cents ($23,916.66) due under the terms of Section 7.6. The foregoing notwithstanding,
beginning with Rate Year 2 (July 1, 2026) and for all subsequent Rate Years, the amount of the
Franchise Fee shall be adjusted annually in an amount equal to the percentage increse in the
Consumer Price Index for the Los Angeles-Long Beach-Anaheim Metropolitan Area, all urban
consumers not seasonally adjusted, for the twelve (12) month period ending December (CPI). If
there is no increase in the CPI or if the CPI decreases, the Franchise Fee shall remain unchanged
from the previous Rate Year.
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Contractor and City agree that this Franchise Fee was set through good faith negotiations and
represents the reasonable value of the public right-of-way franchise rights granted to Contractor
under this Agreement and is a cost paid solely by the Contractor. Invoices submitted to Customers
by Contractor shall not reference the Franchise Fee.
7.2 CALRECYCLE COMPLIANCE FEE
Contractor shall pay to the City a CalRecycle Compliance Fee of Three-Hundred Seventy-Five
Thousand Dollars ($375,000) annually as adjusted herein. The CalRecycle Compliance Fee amount
represents a reasonable allocation of the City’s budgeted costs to comply with State mandates
resulting from the enactment of AB 939 and subsequent related legislation including, but not
limited to: AB 2176 (Chapter 879, Statutes of 2004), SB 1016 (Chapter 343, Statutes of 2008), AB
341 (Chapter 476, Statutes of 2011), AB 1826 (Chapter 727, Statutes of 2014), SB 1383 (Chapter
395, Statutes of 2016) and SB 1383 Regulations, which require jurisdictions to implement solids
waste Collection programs, meet Processing facility requirements, conduct contamination
monitoring, provide education, maintain records, submit reports, monitor compliance, conduct
enforcement, and fulfill other requirements. Invoices submitted to Customers by Contractor shall
not reference the CalRecycle Compliance Fee.
The CalRecycle Compliance Fee shall be paid in monthly installments over the course of each Rate
Year. The initial monthly payments shall be Thirty-One Thousand Two-Hundred Fifty Dollars
31,250) due under the terms of Section 7.6. The foregoing notwithstanding, beginning with Rate
Year 2 (July 1, 2026) and for all subsequent Rate Years, the amount of the CalRecycle Compliance
Fee shall be adjusted annually to reflect increases in the CPI, as defined in Section 7.1. If there is
no increase in the CPI or if the CPI decreases, the CalRecycle Compliance Fee shall remain
unchanged from the previous Rate Year.
7.3 RESIDENTIAL VEHICLE IMPACT FEE
Contractor shall pay a Residential Vehicle Impact Fee of One Hundred Seventy-Five Thousand
dollars ($175,000) annually as adjusted herein. The purpose of the Residential Vehicle Impact Fee
is to reimburse the City for a portion of the costs to provide road maintenance to City’s streets
due to the “wear and tear” caused by the use of Contractor’s Solid Waste Collection vehicles on
City Streets.
The Residential Vehicle Impact Fee shall be paid in monthly installments over the course of each
Rate Year. The initial monthly payments shall be Fourteen Thousand Five Hundred Eighty-Three
dollars and Thirty-Three cents. ($14,583.33) due under the terms of Section 7.6. The foregoing
notwithstanding, beginning with Rate Year 2 (July 1, 2026) and for all subsequent Rate Years, the
amount of the Residential Vehicle Impact Fee shall be adjusted annually to reflect increases in the
CPI, as defined in Section 7.1. If there is no increase in the CPI or if the CPI decreases, the
Residential Vehicle Impact Fee shall remain unchanged from the previous Rate Year.
7.4 RESIDENTIAL STREET SWEEPING FEE
Contractor shall pay a Residential Street Sweeping Fee of One Hundred Seventy-Five Thousand
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dollars ($175,000) annually as adjusted herein. The purpose of the Residential Street Sweeping
Fee is to reimburse the City for the cost of sweeping residential streets.
The Residential Street Sweeping Fee shall be paid in monthly installments over the course of each
Rate Year. The initial monthly payments shall be Fourteen Thousand Five Hundred Eighty-Three
dollars and Thirty-Three cents. ($14,583.33) due under the terms of Section 7.6. The foregoing
notwithstanding, beginning with Rate Year 2 (July 1, 2026) and for all subsequent Rate Years, the
amount of the Residential Vehicle Impact Fee shall be adjusted annually to reflect increases in the
CPI, as defined in Section 7.1. If there is no increase in the CPI or if the CPI decreases, the
Residential Street Sweeping Fee shall remain unchanged from the previous Rate Year.
7.5 CONTRACTING FEE
Contractor shall make a one-time lump sum payment of Seventy Thousand Dollars ($70,000)
within seven (7) Business Days of execution of this Contract to reimburse the City for costs it
incurred in connection with entering into this Agreement.
7.6 TIME AND METHOD OF FEE PAYMENTS TO THE CITY
On or before the thirtieth (30th) day month following the end of calendar month, during the Term
of this Agreement, Contractor shall remit to City The Franchise Fee, CalRecycle Compliance Fee,
Residential Vehicle Impact Fee, and Residential Street Sweeping Fee as described in section 7.1
through 7.4.
The fee payments shall be submitted with an itemized statement identifying the amount of each
fee. If the fees are not paid to the City on or before the thirtieth (30th) day following the end of
the calendar month, Contractor shall pay to City a penalty in an amount equal to ten percent
10%) of the amount of each delinquent fee, or portion thereof, owing for that month. Contractor
shall pay an additional ten percent (10%), on any unpaid balance for each following each thirty
30) day period the fees remain unpaid. Late payment penalties shall not be included in any
revenue requirement.
ARTICLE 8: RECORDS, REPORTS AND INFORMATION REQUESTS
8.1 GENERAL
Contractor shall maintain such accounting, statistical and other records related to its performance
under this Agreement as shall be necessary to develop the financial statements and other reports
required by this Agreement. Also, Contractor agrees to conduct data collection, information and
record keeping, and reporting activities needed to comply with Applicable Laws and regulation
and to meet the reporting and Solid Waste program management needs of City. To this extent,
such requirements set out in this and other Articles of this Agreement shall not be considered
limiting or necessarily complete. In particular, this Article is intended to only highlight the general
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nature of records and reports and is not meant to define exactly what the records and reports are
to be and their content. Further, with the written direction or approval of City, the records and
reports to be maintained and provided by Contractor in accordance with this and other Articles of
the Agreement shall be adjusted in number, format, or frequency.
8.2 RECORDS
8.2.1 GENERAL
Contractor shall maintain records required to conduct its operations, to support requests it may
make to City, and to respond to requests from City in the conduct of City business. Adequate
record security shall be maintained to preserve records from events that can be reasonably
anticipated such as a fire, theft, and earthquake. Electronically maintained data/records shall be
protected and backed up. All records shall be maintained for five (5) years, and shall continue to
be available for five (5) years after the expiration of this Agreement. After minimum holding
periods are met, Contractor will notify City 90 days before destroying records and offer records to
the City.
City shall have the right to inspect or review the specific documents or records required expressly
or by inference pursuant to this Agreement, or any other similar records or reports of Contractor
or its Affiliates that City shall deem, in its sole discretion, necessary to evaluate annual reports,
and Contractor' s performance provided for in this Agreement.
Contractor agrees that the records of any and all companies conducting operations addressed in
the Agreement shall be provided or made available to City and its official representatives during
normal business hours. Account histories shall be accessible to the City by computer for a
minimum of five (5) years after termination of the Agreement.
Contractor shall make all records and documents to be reviewed and inspected by City as a part of
any audit or other record review conducted by City, available for City' s review, inspection and
copying within five (5) days of receiving written notice from City requesting the same.
Additionally, City may review records at Contractor' s local facility during normal business hours,
within five (5) days of request during normal business hours. Such records include, but are not
limited to, financial, Solid Waste, CERCLA and Disposal records.
8.2.2 FINANCIAL RECORDS
Contractor shall maintain financial records and expense and revenue information pursuant to its
operations pursuant to this Agreement shall be segregated from other areas served by
Contractor.
Contractor shall maintain at least the following records:
Audited financial statements for Contractor or, if a guarantee was provided, for the
parent company guarantor as a whole;
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Financial statements (compiled, reviewed, or audited) of revenue and expense for this
Agreement segregated from the other operations of Contractor (including without
limitation those operations of Contractor in City and surrounding jurisdictions which are
not covered by this Agreement), including a description of segregation methodology; and,
Complete descriptions of related party transactions (corporate and/or regional
management fees, inter-company profits from Transfer, Processing or Disposal operations
and supporting data).
8.2.3 SOLID WASTE RECORDS
Contractor shall maintain and make available to the City upon request the following records
relating to its operations pursuant to this Agreement:
A. Customer services, billing, and City payment records;
B. Tons Collected, Processed, Diverted, and Disposed by waste stream (Refuse, Recycling,
Organics), by Customer type (Cart and Bin), and facilities (Transfer Station, MRF, Organic
Material Processing Facility, Transformation Facility or Landfill) where such material was
taken);
C. Quantity of Recyclable Materials recovered by material type;
D. Bulky Item, results including tons Disposed and Diverted;
E. Special Events tons including tons Disposed and Diverted;
F. Routes;
G. Facilities, equipment and personnel used;
H. Facilities and equipment operations, maintenance and repair;
I. Number of Refuse, Recycling and Organics Containers in service;
J. Complaints; and,
K. Missed pickups.
Contractor shall maintain copies of said Billings and receipts, each in chronological order, for a
period of five (5) years after the date of service and shall make said documents available for
inspection by City upon request. Contractor may, at its option, maintain those records in
computer form, on microfiche, or in any other manner, provided that the records can be
preserved and retrieved for inspection and verification in a timely manner, are sufficient to verify
accuracy of any Fees owed to the City, and may be produced in a form and manner sufficient to
establish the existence of Customer obligations in a court of competent jurisdiction.
8.2.4 CERCLA DEFENSE RECORDS
City views the ability to defend against the Comprehensive Environmental Response,
Compensation and Liability Act (CERCLA), State Hazardous Substance Law, and related litigation as
a matter of great importance. For this reason, the City regards the ability to prove where Solid
Waste Collected in the City was taken for Disposal, as well as where it was not taken, to be
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matters of concern. Contractor shall maintain data retention and preservation systems which can
establish where Solid Waste Collected in the City was Landfilled (and therefore establish where it
was not Landfilled) and provide a copy or summary of the reports required in Section 8.3 for five
5) years after the term during which Collection services are to be provided pursuant to this
Agreement, or to provide copies of such records to City.
Contractor agrees to notify City’s Manager and City Attorney before destroying such records and
to offer records to the City. This provision shall survive the expiration of the period during which
Collection services are to be provided under this Agreement.
8.2.5 OTHER PROGRAMS’ RECORDS
Records for other programs shall be tailored to specific needs. In general, they shall include:
A. Plans, tasks, and milestones; and,
B. Accomplishments in terms such as dates, activities conducted, quantities of products
used, produced, or distributed, and numbers of participants and responses.
8.2.6 AUDIT
City may conduct an audit of Contractor at any time. The scope of the audit, and auditing party,
will be determined by City and the scope may include, but is not limited to:
A. Extraordinary rate adjustment request;
B. Compliance with terms of this Agreement;
C. Customer service levels and Billing;
D. Fee payments;
E. Gross Receipts;
F. Tonnage;
G. Complaint log;
H. Compliance with SB 1383 Regulations; and
I. Verification of Diversion rate.
The first audit, to be performed during calendar year 2027, will be based on the Contractor' s
reports and records from the start of the Agreement through calendar year 2026. Audits may be
performed every third year thereafter (the triennial audit) and will be based on the period from
the end of the previous audit through the end of the calendar year before the year in which the
audit is to be performed.
Contractor will reimburse the City the cost of such audits (including audits conducted by City staff)
as shown in the following table.
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Audit Performed Audit Amount
2027 $90,000
2030 $98,000
2033 $108,000
Audit payments from the Contractor to the City are due January 1 of the year the audit is being
performed.
Should the Agreement be extended beyond the extension terms as described in Section 2.5, the
audits shall continue every third year, and each additional audit amount shall be increased by ten-
thousand dollars ($10,000) per audit period for audits conducted after 2035.
Should an audit conducted or authorized by the City disclose that Franchise or other fees payable
by the Contractor were underpaid by two percent (2%) or more, or that tonnage was mis-
reported by 2% or more, or that more than 2% of the Customers were inaccurately billed, for the
period under review, City may expand the scope of the audit and Contractor shall pay for
additional audit costs.
8.2.7 PAYMENTS AND REFUNDS
Should an audit by the City disclose that any of the City fees payable by the Contractor were
underpaid or that Customers were overcharged for the period under review, Contractor shall pay
to City any underpayment of City fees and/or refund to Contractor's Customers any overcharges
within sixty (60) days following the date of the audit. Contractor shall pay interest to the City for
any underpayment or overcharges at an annual rate of 6%. Undercharges shall not be billed in
arrears for more than ninety (90) days of service, with any remaining undercharges absorbed by
Contractor. Should an audit disclose that fees were overpaid, City shall credit such amounts
against future fees payable by Contractor with interest of 6%.
8.3 REPORTS
The parties acknowledge that City will require reporting by Contractor at various intervals by
which information important to City can be compiled and analyzed. Throughout the Term the
parties agree to work together to address City's needs with respect to the information to be
contained in reports prepared by Contractor. The following is intended as a starting point in
order to have established an objective baseline for reporting, but the frequency and content of
the reports called out below may be changed by agreement of the parties, provided any such
change is approved by the City Manager in writing. Records shall be maintained in forms and by
methods that facilitate flexible use of data contained in them to structure reports, as needed.
Reports are intended to compile recorded data into useful forms of information that can be used
to, among other things:
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Determine and set rates and evaluate the efficiency of operations;
Evaluate past and expected progress toward achieving AB 939 goals and objectives;
Provide concise and comprehensive program information and metrics for use in fulfilling
reporting requirements under Applicable Law;
Determine needs for adjustment to programs;
Determine Customer compliance with SB 1383 Regulations, and any subsequent State-
mandated Recycling requirements; and,
Evaluate Customer service and complaints.
The minimum report format is included as Exhibit 7. Contractor may propose additional report
formats that are responsive to the objectives and audiences for each report. The format of each
report requires approval by City. The Contractor agrees to submit all reports by electronic means
in a format compatible with City’s software/computers at no additional charge, if requested by
City. Contractor will provide a certification statement, under penalty of perjury, by an authorized
Contractor official, that the report being submitted is true and correct.
Quarterly reports shall be submitted within 30 calendar days after the end of the reporting
period. Annual reports shall be submitted within sixty (60) days following the reporting year. If
requested, Contractor’s complaint summary, shall be sent to the Contract Administrator within
five days of request.
All reports shall be submitted electronically and in an electronic format compatible with City’s
software/computers, at no additional charge, to City Manager and / or other City staff designated
by the City Manager at e-mail addresses to be provided by City. City may additionally request hard
copies, which would be delivered to:
City Manager (or designated representative)
City of Diamond Bar
21810 Copley Driver
Diamond Bar, CA 91765
8.3.1 QUARTERLY REPORTS
Quarterly reports shall contain the following information.
A. Solid Waste Collected by Contractor for each month, sorted by type of Solid Waste
Refuse, Recyclable and Organic Materials) and type of Customer (Single-Family Dwelling
or Roll-Off Box Service) in tons, and the facilities where the tons were Processed or
Disposed. Bulky Waste items shall be reported as a separate line item. This report is to
be submitted in Microsoft Excel, or another software as requested by City.
B. Diversion level for each month and the cumulative year-to-date Diversion level, where
Diversion level shall be calculated as: (Discarded Materials Collected- Solid Waste
Collected –Residue Disposed) / Discarded Materials Collected.
C. Summary of Customer subscription data, including the number of accounts.
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D. Number of waivers reviewed and reverification inspections performed.
E. Number of Warning notices issued for contaminated Recyclable and Organics Containers,
and HHW improperly placed for Collection.
F. List of Customers assessed Contamination Fees.
G. Narrative summary of problems encountered and actions taken with recommendations
for City, as appropriate.
H. HHW Collected.
I. Customer complaint logs as described in Section 6.2.3.
J. Number of route reviews conducted.
K. Copies of promotional and public education materials sent during the quarter.
L. Record of the date and to whom the promotional and public education material was
disseminated. For any mass distribution through mailings or bill inserts, provide a record
of the date, the type and number of accounts that received the information.
M. Additional information that may be requested by CalRecycle or City related to Recycling
and Organics programs.
8.3.2 ANNUAL REPORTS
The Annual Report is to be essentially in the form and content of the monthly reports combined,
but shall also include:
A. A complete inventory of equipment used to provide all services (such as vehicles and
Containers by size and waste stream type Container is used for).
B. Results of route audits.
C. Number of routes and route hours per day by type of service.
D. Copy of Hazardous Waste Diversion records showing types and quantities, if any, of
Hazardous Waste that was inadvertently Collected, but Diverted from Landfill Disposal.
E. Copies of all public education and outreach distributed during the reporting year including
the date of distribution.
F. A narrative summary of all City-sponsored, civic, and school events attended.
G. Copies of invoices documenting the amount of RNG used to provide services in the City. If
routes are commingled with other jurisdictions, Contractor must use an allocation
method to quantify the City’s allocated amount.
8.3.3 FINANCIAL REPORTS
The City may, at City’s option, request the Contractor's audited financial reports/statements (or
parent company, if parent company submits Corporate Guaranty of Performance), and
Contractor’s internally prepared supplemental statement of income and expenses related
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specifically to the City Diamond Bar operations, for the most recently completed fiscal year in
connection with an extraordinary rate adjustment request, billing audit, Franchise Fee audit, or
verification of other information required under this Agreement.
The financial statements and footnotes shall be prepared in accordance with Generally Accepted
Accounting Principles (GAAP) and audited, in accordance with Generally Accepted Auditing
Standards (GAAS) by a certified public accountant (CPA) licensed (in good standing) to practice
public accounting in the State of California as determined by the State of California Department of
Consumer Affairs Board of Accountancy. The cost for preparation of the financial statements and
audit shall be borne by Contractor as a direct cost of service. In addition, Contractor shall provide
to City the supplemental schedule on a compiled basis showing Contractor's results of operations,
including the specific revenues and expenses in connection with the operations provided for in
this Agreement, separated from others included in such financial statements.
8.4 REPORTING ADVERSE INFORMATION
Contractor shall provide City two copies (one to the Contract Administrator, one to the City
Attorney) of all reports, pleadings, applications, notifications, Notices of Violation,
communications or other material relating specifically to Contractor’s performance of services
pursuant to this Agreement, submitted by Contractor to, or received by Contractor from, the
United States or California Environmental Protection Agency, CalRecycle, the Securities and
Exchange Commission or any other federal, state or local agency, including any federal or state
court. Copies shall be submitted to City simultaneously with Contractor’s filing or submission of
such matters with said agencies. Contractor’s routine correspondence to said agencies need not
be routinely submitted to City, but shall be made available to City promptly upon City’s written
request.
8.5 RIGHT TO INSPECT RECORDS
City shall have the right to inspect or review the specific documents or records required expressly
or by inference pursuant to this Agreement, or any other similar records or reports of Contractor
or its related party entities that City shall deem, in its reasonable discretion, necessary to evaluate
annual reports, compensation applications provided for in this Agreement and Contractor's
performance provided for in this Agreement. Contractor shall make all records and documents to
be reviewed and inspected by the City as a part of any audit or other record review conducted by
the City, available for the City’s review, inspection and copying within five business days
excluding Saturday, Sunday and Designated Holidays) of receiving written notice from the City
requesting the same.
8.6 FAILURE TO REPORT
The refusal or failure of Contractor to file any required reports, or to provide required information
to City, or the inclusion of any materially false or misleading statement or representation by
Contractor in such report shall be deemed a material breach of the Agreement and shall subject
Contractor to all remedies which are available to the City under the Agreement, the Diamond Bar
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City Code, or otherwise.
ARTICLE 9: REVIEW OF SERVICES AND PERFORMANCE
9.1 PERFORMANCE REVIEW MEETING
City may hold a meeting annually to review Contractor's Solid Waste Collection efforts, source
reduction, Processing and other Diversion services and overall performance under this Agreement
the " Solid Waste Services and Performance Review Meeting"). The purpose of the Solid Waste
Services and Performance Review Meeting is to provide for a discussion and review of
technological, economic, and regulatory changes in Collection, source reduction, Recycling,
Processing and Disposal to achieve a continuing, advanced Solid Waste Collection, source
reduction and Recycling and Disposal system; and to ensure services are being provided with
adequate quality, effectiveness and economy, and in full compliance with the terms of this
Agreement. Topics for discussion and review at the Solid Waste Services and Performance Review
Meeting shall include, but shall not be limited to, services provided, feasibility of providing new
services, application of new technologies, Customer complaints, amendments to this Agreement,
developments in the law, new initiatives for meeting or exceeding AB 939's goals, regulatory
constraints, results of route audits, and Contractor performance. City and Contractor may each
select additional topics for discussion at any Solid Waste Services and Performance Review
Meeting.
City shall notify Contractor of its intent to hold a Solid Waste Services and Performance Review
Meeting at least sixty (60) days in advance thereof. Thirty (30) days after receiving notice from
City of a Solid Waste Services and Performance Review Meeting, Contractor shall submit a report
to City which may contain such information as it wishes to have considered, and shall contain the
following:
A. Current Diversion rates and a report on Contractor' s outreach activities for the past year.
B. Recommended changes and/ or new services to improve City' s ability to meet the goals of AB
939 and to contain costs and minimize impacts on rates. A specific plan for AB 939 compliance
shall be included.
C. Any specific plans for provision for new or changed services by Contractor.
The reports required by this Agreement regarding Customer complaints shall be used as one basis
for review of Contractor' s performance, and Contractor may submit other relevant performance
information and reports for consideration at the Solid Waste Services and Performance Review
Meeting. In addition to the above, City may request Contractor to submit any other specific
information relating to its performance for consideration at the Solid Waste Services and
Performance Review Meeting, and any Customer may submit comments or complaints during or
before the Meeting, either orally or in writing. Contractor shall be present at and participate in
the Solid Waste Services and Performance Review Meeting.
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As a result of its findings following any Solid Waste Services and Performance Review Meeting,
City may require Contractor to provide expanded or new services within a reasonable time and
City may direct or take corrective actions for any performance inadequacies ( although nothing
contained in this provision should be construed as requiring City to hold a Solid Waste Services
and Performance Review Meeting in order to enforce any rights or remedies it has pursuant to
the terms hereof.) Should City require expanded or new services as a remedy for Contractor' s
failure to perform its obligations hereunder, no additional compensation shall be due for such
services. Otherwise, any new or expanded services required of Contractor shall be subject to the
provisions of Section 2. 10.
9.2 PERFORMANCE SATISFACTION SURVEY
If requested by the City, Contractor will create and conduct a Customer satisfaction survey at
Contractor' s expense. If City would like to present results at a Solid Waste Services and
Performance Review Meeting, City shall notify Contractor of its desire for such a survey at least 90
days in advance of the Solid Waste Services and Performance Review Meeting. The purpose of the
survey is to determine Customer satisfaction with current Collection services and Customer
service provided by Contractor. The Survey will be distributed to one hundred percent (100%) of
the Customers. Contractor shall obtain City' s approval of the survey' s content, format, and
mailing list prior to its distribution. City may require that Contractor have Customer responses to
the survey returned directly to City. The survey results shall be made available to the City thirty
30) days prior to the Solid Waste Services and Performance Review Meeting.
ARTICLE 10: CONTRACTOR COMPENSATION AND MAXIMUM SERVICE
RATES
10.1 CONTRACTOR COMPENSATION
The maximum approved rates set forth in Exhibit 1, as more fully defined as Contractor
Compensation in this Article, shall be the maximum amount that the Contractor may charge
Customers, as full, entire and complete compensation due pursuant to this Agreement for all
labor, equipment, materials and supplies, fees or surcharges due to the City as applicable, taxes,
insurance, bonds, letters of credit, overhead, Disposal, Transfer, Processing, profit and all other
things necessary to perform all the services required by this Agreement in the manner and at the
times prescribed.
From time to time, Customers may request services for which a rate is not provided in Exhibit 1. In
such cases, Contractor shall so advise the Contract Administrator and the Customer and
Contractor shall negotiate a rate for the requested services. If agreement cannot be reached, the
matter shall be referred to the Contract Administrator for establishment of the rate. Approved
rates for requested services shall be included in Exhibit 1 in the next Rate Year.
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The Contractor shall impose no other charges for services provided under this Agreement to
Customers unless approved in advance in writing by the City Manager.
10.2 INITIAL RATES
The rates beginning September 1, 2025 and ending June 30, 2026 shall not exceed those set forth
in Exhibit 1 hereto, unless amended by a written amendment to this Agreement entered into by
and between the City and the Contractor. Contractor has reviewed these maximum rates and
agrees they are reasonably expected to generate sufficient revenues to provide adequate
Contractor Compensation. Unless and until the maximum rates set forth on Exhibit 1 are adjusted,
Contractor will provide the services required by this Agreement, charging no more than the
maximum rates authorized by Exhibit 1, except as provided herein and in Section 10.3.
10.3 SCHEDULE OF FUTURE ANNUAL RATE ADJUSTMENTS
Beginning with Rates Year starting July 1, 2026 and ending on June 30, 2027 and for all
subsequent Rate Years, Contractor may request an annual adjustment to the maximum rates
shown in Exhibit 1. The Contractor shall submit its request in writing, to be received by City in
Person or via certified mail, by the preceding March 31, and shall be based on the method of
adjustment described in Section 10.4. All future adjustments are to be effective July 1 of the same
calendar year, following the March 31 submission deadline. The City shall consider a failure to
submit a written request by March 31 as Contractor's determination not to seek an adjustment
and shall constitute a waiver by Contractor of its right to request such an increase for the
subsequent Rate Year. However, the City reserves the right to initiate a rate adjustment in
instances where the Contractor fails to submit a written rate adjustment request. Adjustment to
the maximum rates is subject to the approval of the City Manager.
If an annual adjustment that would have resulted in a rate decrease is not implemented for any
reason, the next rate adjustment will be measured based on the change in indices from the last
implemented rate adjustment; the intent is to ensure subsequent rate increases shall be offset
with any decrease not previously implemented.
Any rate adjustment percentage calculated using the procedure described in Section 10.4
resulting in a rate adjustment percentage greater than 5% in any Rate Year shall be capped at 5%.
Any percentage amount over 5% or portion thereof in any one Rate Year will be carried over into
any future Rate Year with a rate adjustment of less than 5%.
10.4 METHOD OF ADJUSTMENTS
Pursuant to Section 10.3, the Contractor may request an adjustment to the maximum rates
shown in Exhibit 1 pursuant to the methodology described in Exhibit 2 and subject to review of
the City. This Agreement incorporates by reference the Excel worksheet titled “Rate Adjustment
Procedure” attached hereto with Exhibit 2. The Contractor agrees that the Excel worksheet shall
be an integral part of this Agreement.
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10.5 EXTRAORDINARY RATE ADJUSTMENTS
Contractor or City may request an adjustment to maximum rates at reasonable times other than
that allowed under Section 10.3 in the event of extraordinary changes in the cost of providing
service under this Agreement. Such changes shall not include changes in the market value of
Recyclables from the values assumed in Contractor’s Proposal, inaccurate estimates by the
Contractor of its proposed cost of operations, or change in wage rates or employee benefits not
already adjusted in accordance with the annual adjustment pursuant to Section 10.3 and Exhibit
2. Without limiting the generality of the foregoing, Contractor may request an extraordinary
adjustment based on changes in a direct per ton fee incurred or assessed at the Disposal Site or
any Designated Facility due to action(s) by any federal, state, or local regulatory agencies after the
effective date; a change in Applicable Law that requires additional or new Services or obligations
under this Agreement; and any other extraordinary changes in operational costs outside of
Contractor’s reasonable control, including increased costs related to fuel and transportation,
labor, and Organic Waste or Recyclable Materials market conditions not already adjusted in
accordance with the annual adjustment pursuant to Section 10.3 and Exhibit 2.
Contractor shall provide justification to support the need for the adjustment. For each request for
an adjustment to the maximum rates brought pursuant to this section, Contractor shall prepare a
schedule documenting the extraordinary costs. Such request shall be prepared in a form
acceptable to City with support for assumptions made by Contractor in preparing the estimate.
Contractor shall also submit a schedule showing how its total costs and total revenues have
changed over the past three years for the services provided under this Agreement. The City may
request from the Contractor such further information as it deems necessary to fully evaluate the
request and make its determination. Upon request by the City, Contractor shall provide a report
of its annual revenues and expenses for the services provided in the City, and City shall have the
right to audit this information in connection with the City’s review of Contractor’s rate adjustment
request. City may consider increases or decreases in the Contractor’s total revenues and total cost
of services when reviewing an extraordinary rate adjustment request.
The City may, in its sole judgment and absolute, unfettered discretion, make the final
determination as to whether an adjustment to the maximum rates will be made, and, if an
adjustment is permitted, the appropriate amount of the adjustment. Extraordinary rate
adjustments shall only be effective after approval by City Council in compliance with California
Constitution Article XIIID (Proposition 218) and the Proposition 218 Omnibus Implementation Act
Govt. Code Sections 53750 et. seq.) and may not be applied retroactively.
A rate adjustment request made in response to a new service requested by City will be
determined in accordance with Section 2.10.
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ARTICLE 11: INDEMNIFICATION, INSURANCE AND PERFORMANCE BOND
11.1 INDEMNIFICATION OF THE CITY
11.1.1 GENERAL
To the maximum extent permitted by law, and without regard to the limits of any insurance
coverage, Contractor agrees to indemnify, defend with counsel acceptable to the City, protect and
hold harmless the City, its representatives, officers, agents and employees, volunteers, and
assignees (collectively, “Indemnitees”), from and against any and all causes of action, claims,
fines, assessments, costs (including but not limited to reasonable attorneys’ and expert witness
fees), losses, damages, penalties, forfeitures, demands, proceedings or suits, in law or in equity, of
every kind and description, including, but not limited to, injury to and death of any Person and
damage to property, injunctive relief, obligations, errors, omissions or liabilities, (“claims or
liabilities”) that may be asserted or claimed by any person, firm or entity arising out of or in
connection with (i) violations of the commerce clause of the U.S. Constitution, AB 939, the
Comprehensive Environmental Response, Compensation and Liability Act, Title 42 U.S.C. §9601 et
seq. (“CERCLA”), HSAA, RCRA, any other Hazardous Waste laws, other federal, state or local
statutes or regulations, or municipal ordinances, which arise from, challenge any validity of, or
relate to the award of, this Agreement; (ii) the negligent performance of the work or services of
Contractor, its agents, employees, subcontractors, or invitees, provided for in this Agreement; (iii)
the negligent acts or omissions of Contractor hereunder, or arising from Contractor's negligent
performance of or failure to perform any term, provision, covenant or condition of this
Agreement, whether or not there is concurrent passive or active negligence, on the part of the
Indemnitees. The indemnity obligations imposed herein shall not apply to the extent that such
claims or liabilities arise from the sole negligence or willful misconduct of the Indemnitees, but
shall apply if the claims or liabilities are caused by the joint negligence of Contractor and other
Persons, (iv) actions or proceedings to attack, set aside, void, annul or seek monetary damages
resulting from an approval by the City of this Agreement, including but not limited to any
challenge brought by referendum or under Proposition 218 (Calif. Const. Art. XIIID) to challenge
the City’s entry into this Agreement or the setting of Solid Waste rates as set forth in this
Agreement; and in connection therewith:
A. Contractor will defend any action or actions filed in connection with any of said claim or
liabilities and will pay all costs and expenses, including legal costs and attorneys' fees incurred in
connection therewith;
B. Contractor will promptly pay any judgment rendered against the City, its officers, agents,
or employees for any such claims or liabilities arising out of or in connection with the negligent
performance of or failure to perform such work or services of Contractor hereunder; and
Contractor agrees to save and hold the City, its officers, agents and employees harmless
therefrom;
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C. In the event the City, its officers, agents or employees is made a party to any action or
proceeding filed or prosecuted against Contractor for such damages or other claims arising out of
or in connection with the negligent performance of or failure to perform the work or services of
Contractor hereunder, Contractor agrees to pay to the City, its officers, agents or employees, any
and all costs and expenses incurred by the City, its officers, agents or employees in such action or
proceeding, including but not limited to, legal costs and attorneys' fees.
D. The obligations herein are subject to the provisions and limitations in Public Resources
Code sections 40059.1 and 40059.2.
Contractor's obligations hereunder shall survive the termination or expiration of this Agreement.
THE PROVISIONS OF THIS SECTION SHALL NOT TERMINATE OR EXPIRE, SHALL BE GIVEN THE
BROADEST POSSIBLE INTERPRETATION AND SHALL SURVIVE THE EXPIRATION OR EARLIER
TERMINATION OF THIS AGREEMENT.
11.1.2 HAZARDOUS MATERIAL INDEMNIFICATION
A. Without regard to any insurance coverage or requirements, and without limiting the
above general indemnification obligation in any way, Contractor specifically agrees to and shall, to
the maximum extent permitted by law, defend (with counsel acceptable to City), reimburse,
indemnify, and hold Indemnitees harmless from and against any and all claims, actions, liabilities,
damages, demands, judgments, losses, costs, liens, expenses, suits, actions, attorneys' fees,
consultant fees, penalties and any and all other losses, damages, fees and expenses of whatever
kind or nature ("Claims") (including but not limited to response costs, investigative costs,
assessment costs, monitoring costs, treatment costs, cleanup costs, removal costs, remediation
costs, and similar costs, damages and expenses) that arise out of or are alleged to arise out of or
in any way relate to any action, inaction or omission of Contractor that:
1. Results in any demand, claim, notice, order, or lawsuit, asserting that any Indemnitee is
liable, responsible or in any way obligated to investigate, assess, monitor, study, test,
treat, remove, remediate, or otherwise cleanup, any Hazardous Contaminant (as defined
herein); or
2. Relates to material Collected, Transported, Recycled, Processed, treated or Disposed of by
Contractor.
B. Contractor’s obligations pursuant to this section shall apply, without limitation, to:
1. Any Claims brought pursuant to or based on the provisions of any Environmental Law;
2. Any Claims based on or arising out of or alleged to be arising out of the ownership, use,
lease, sale, design, construction, maintenance, or operation of Contractor of any Facility;
3. Any Claims based on or arising out of or alleged to be arising out of the marketing, sale,
distribution, storage, Transportation, Disposal, Processing, or use of any materials
recovered by Contractor;
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4. Any Claims based on or arising out of or alleged to be arising out of any breach of any
express or implied warranty, representation or covenant arising out of or in connection
with this Agreement.
C. The foregoing indemnity and defense obligations shall apply irrespective of the
negligence or willful misconduct of Contractor or any Affiliate of Contractor.
D. For purposes of this section, the term "Hazardous Contaminant" shall mean any
Hazardous Material any crude oil or refined or unrefined petroleum product or any fraction or
derivative thereof; and any asbestos or asbestos-containing material. The term "Hazardous
Contaminant" shall also include any and all amendments to any referenced statutory or
regulatory provisions made before or after the date of execution of this Agreement.
THE PROVISIONS OF THIS SECTION SHALL NOT TERMINATE OR EXPIRE, SHALL BE GIVEN THE
BROADEST POSSIBLE INTERPRETATION AND SHALL SURVIVE THE EXPIRATION OR EARLIER
TERMINATION OF THIS AGREEMENT
11.1.3 AB 939 INDEMNIFICATION AND GUARANTEE
Contractor unconditionally guarantees compliance with the requirements of AB 939 as amended
from time to time. Contractor shall carry out its obligations under this Agreement so that the City
will meet or exceed the Diversion requirements set forth in AB 939, and all amendments thereto
more fully set forth below. City and Contractor shall reasonably assist each other to meet the
City's AB 939 Diversion requirements. In carrying out the provisions of this Section, Contractor
agrees to perform the following obligations at its cost and expense:
A. Defend, with counsel reasonably acceptable to City, indemnify and hold harmless the City
against all fines and/or penalties imposed by the CalRecycle, if Contractor fails or refuses to
provide information relating to its operations which is required under this Agreement and such
failure or refusal prevents or delays City from submitting reports required by AB 939 in a timely
manner;
B. Assist City in preparing for, and participating in, CalRecycle's biannual review of the City's
source reduction and recycling element pursuant to Public Resources Code Section 41825;
C. Assist City in responding to inquiries from CalRecycle in applying for an extension under
Public Resources Code Section 41820, if so directed by City; in conducting any hearing conducted
by CalRecycle relating to AB 939; or in any other investigative or enforcement manner undertaken
by any agency;
D. Defend, with counsel reasonably acceptable to City, and indemnify and hold harmless the
City against any fines or penalties levied against it for violation of AB 939's Diversion
requirements, provided that Contractor's obligation to indemnify City shall be subject to the
limitations set forth in Public Resources Code Section 40059.1(c) as may be amended from time to
time;
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E. In cooperating with the City, should it seek to become its own enforcement agency, to the
extent it may be permitted under state law.
11.1.4 CALRECYCLE INDEMNIFICATION
Contractor’s duty to defend and indemnify herein includes payment of all fines and/or penalties
imposed by CalRecycle, subject to the restrictions set forth in Public Resources Code Section
40059.1, if the requirements of AB 939, AB 341, AB 1826, and/or SB 1383 and corresponding
regulations are not met by the Contractor with respect to the Discarded Materials Collected
under this Agreement, and such failure is: (i) due to the failure of Contractor to meet its
obligations under this Agreement, or, (ii) due to Contractor delays in providing information that
prevents Contractor or City from submitting reports required by AB 939 and SB 1383 Regulations
and corresponding regulations in a timely manner. The provisions of this Section shall survive the
termination or expiration of this Agreement.
11.1.5 ELECTRONIC INFORMATION INDEMNIFICATION
Contractor shall defend with counsel acceptable to City, indemnify, and hold City harmless against
and from any and all related claims, including but not limited to, suits, losses, penalties, damages,
responsibility for costs, regulatory fines, penalties, credit monitoring expenses, and liability for
damages of every name, kind and description, including attorneys’ fees and costs incurred,
attributable to the negligence or willful misconduct of Contractor and any Subcontractors used in
performance of this Agreement in handling or protecting Customer information over which
Contractor has exclusive control, including but not limited to billing details, electronic payment(s),
and Customer account information that is not readily available to the general public. Contractor
shall maintain electronic files and Contractor’s website in accordance with the industry best
practices for maintaining such information. The indemnity obligations imposed herein shall not
apply to the extent that such claims or liabilities arise from the negligence or willful misconduct of
the Indemnitees or arise from information over which the Indemnitees have control.
11.1.6 CALPERS ELIGIBILITY INDEMNIFICATION
Contractor’s employees, agents, or Subcontractors providing service under this Agreement shall
not: (i) qualify for any compensation and benefit under CalPERS; (ii) be entitled to any benefits
under CalPERS; (iii) enroll in CalPERS as an employee of City; (iv) receive any employer
contributions paid by City for CalPERS benefits; or (v) be entitled to any other CalPERS-related
benefit by reason of the services provided under this Agreement that would accrue to a City
employee. Contractor’s employees, agents, or Subcontractors hereby waive any claims to benefits
or compensation described herein.
Neither Contractor nor Contractor’s officers, employees, agents, and Subcontractors are entitled
to any salary or wages, or retirement, health, leave or other fringe benefits applicable to City
employees. The City will not make any Federal or State tax withholdings on behalf of Contractor.
The City shall not be required to pay any workers’ compensation insurance on behalf of
Contractor.
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Contractor agrees to defend and indemnify the City for any claim, suit, or demand for tax,
retirement contribution (including any contribution to CalPERS), social security, salary or wages,
overtime payment, or workers’ compensation payment made my Contractoror any employee of
Contractor, for work performed under this Agreement.
11.2 EVALUATION OF LIABILITY
The Contractor’s obligation to defend, hold harmless, and indemnify under Article 11 shall not be
excused because of the Contractor’s inability to evaluate an Indemnitee’s liability or because the
Contractor evaluates such liability and determines that the Indemnitee is not liable to the
claimant. Within twenty (20) days of receiving written notice from the City of a claim for which
the City is entitled to indemnity, the Contractor shall confirm to the City in writing that the
Contractor will provide a defense to the claim and shall take appropriate actions to provide such
defense.
11.3 SEPARATE COUNSEL
The City may elect to have and consult separate legal counsel from the Contractor at any time
during the pendency of any claim at its sole discretion. The City shall be responsible for paying its
separate counsel unless: (i) the City reasonably determines and notifies Contractor that separate
counsel is required to represent the City during the resolution of any claim; or (ii) a court of
competent jurisdiction rules that the Contractor has refused to satisfy its obligations under this
Article 11. Notwithstanding the preceding sentence or the first sentence of Article 11.1, with
respect to a particular claim, if the Contractor confirms to the City in writing Contractor’s
obligation to indemnify and defend the City, without reserving a right to later seek
reimbursement from the City with respect to such claim, the City shall not object to the counsel
representing it being the same counsel that represents Contractor in the defense of such claim
and shall, if permitted by law, provide such written conflict-of-interest waiver as may be required
for such joint representation. If the Contractor provides the aforementioned confirmation, but
the City declines to consent to such joint representation, the City may retain its own counsel at its
own expense, the City shall have no right of defense or reimbursement of defense costs with
respect to such claim (but the City shall still be entitled to indemnity), the City shall reasonably
cooperate with Contractor in the defense and settlement of such claim. If the Contractor does not
provide the aforementioned confirmation, or if the Contractor provides such confirmation and
the City is prohibited by law from providing such waiver, then the Contractor shall reimburse the
City for the reasonable attorneys’ fees and costs of the City’s separate counsel with respect to
such claim.
11.4 CONSIDERATION
It is specifically understood and agreed that the consideration inuring to the Contractor for the
execution of this Agreement consists of the promises, payments, covenants, rights and
responsibilities contained in this Agreement and the consideration to the City are the Solid Waste
Services Contractor shall perform pursuant to this Agreement.
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11.5 OBLIGATION
The execution of this Agreement by the Contractor shall obligate the Contractor to comply with
the foregoing indemnification provisions; however, the collateral obligation of providing
insurance must also be fully complied with as set forth in Article 11.8 below.
11.6 COLLECTION SERVICES SUBCONTRACTORS
Any Subcontractor(s), independent contractor(s) or any type of agent(s) performing or hired to
perform any term or condition of this Agreement on behalf of the Contractor, or as may be
allowed by this Agreement, shall comply with each term and condition of this Agreement,
including each term and condition of Article 11.8 entitled “INSURANCE” or a more appropriate
level of coverage as determined by the City. This applies to subcontractors performing Collection
services for City facilities. Furthermore, the Contractor shall be responsible for the
Subcontractor’s acts, omissions and satisfactory performance of the terms and conditions of this
Agreement. The Contractor shall require all Subcontractors performing Collection services under
the terms of this Agreement to enter into an agreement containing the provisions set forth in this
Article 11 in their entirety and Subcontractor shall fully indemnify the City in accordance with this
Agreement.
11.7 SURVIVAL
Contractor’s indemnity obligations shall survive the expiration or termination of this Agreement
and continue until such obligations have been fully satisfied by the resolution of all claims for
which indemnity obligations are owed to the City.
11.8 INSURANCE
Contractor shall procure and maintain during the entire Term the following types of insurance,
and shall maintain the following minimum levels of coverage, which shall apply to any claims
which may arise from or in connection with Contractor' s performance hereunder or the actions
or inactions of any of Contractor' s officers, agents, representatives, employees, or subcontractors
in connection with Contractor' s performance. The insurance requirements hereunder in no way
limit Contractor' s various defense and indemnification obligations, or any other obligations as set
forth herein.
A. Minimum Scope of Insurance. Coverage shall be at least as broad as:
1. The most recent editions of Insurance Services Office Commercial General Liability
coverage ("occurrence" form CG 00 01).
2. The most recent editions of Insurance Services Office form number CA 00 01 covering
Automobile Liability, code 1 "any auto" and endorsement CA 00 25.
3. Workers' Compensation insurance as required by the Labor Code of the State of California
and Employers Liability insurance.
B. Minimum Limits of Insurance. Contractor shall maintain in force for the term of this
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Agreement limits no less than:
1. Comprehensive General Liability: Ten Million Dollars ($10,000, 000) limit aggregate and
Ten Million Dollars ($10,000,000) limit per occurrence for bodily injury, Personal injury
and property damage.
2. Automobile Liability: Five Million Dollars ($5,000,000) single limit per accident for bodily
injury and property damage.
3. Workers' Compensation and Employers Liability: Workers' compensation limits as
required by the Labor Code of the State of California or provide evidence of State
approval to be self-insured. Employers Liability in the minimum amount of One Million
1,000, 000).
C. Deductibles and Self -Insured Retentions. Any deductibles or self-insured retentions
must be declared to and approved by City. At the option of City, either: the insurer shall reduce or
eliminate such deductibles or self-insured retentions as respects City, its officials, employees and
agents; or Contractor shall procure a bond guaranteeing payment of losses and related
investigations, claim administration and defense expenses.
D. Other Insurance Provisions. The policies are to contain, or be endorsed to contain, the
following provisions:
1. General Liability and Automobile Liability Coverages
a) The Indemnitees shall be named as additional insureds as respects: liability arising out
of activities performed by or on behalf of Contractor; products and completed
operations of Contractor; Premises owned, leased or used by Contractor; or vehicles
owned, leased, hued or borrowed by Contractor. The coverage shall contain no
special limitations on the scope of protection afforded to the Indemnitees.
b) Contractor's insurance coverage shall be primary insurance as respects the
Indemnitees. Any insurance or self- insurance maintained by the Indemnitees shall be
excess of Contractor' s insurance and shall not contribute with it.
c) Any failure to comply with reporting provisions of the policies shall not affect
coverage provided to the Indemnitees.
d) Coverage shall state that Contractor's insurance shall apply separately to each insured
against whom claim is made or suit is brought, except with respect to the limits of the
insurer' s liability.
2. Workers' Compensation and Employers Liability Coverage: The insurer shall agree to
waive all rights of subrogation against the Indemnitees for losses arising from work
performed by Contractor for City.
3. All Coverages: Each insurance policy required by this clause shall be endorsed to state
that coverage shall not be suspended, voided, canceled by either party, reduced in
coverage or in limits except after thirty (30) days' prior written notice (ten (10) days
written notice in the event of cancellation for non-payment) by certified mail, return
receipt requested, has been given to City.
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E. Acceptability of Insurers. The insurance policies required by this section shall be issued by
an insurance company or companies authorized to do business in the State of California and with
a rating in the most recent edition of Best' s Insurance Reports of size category VII or larger and a
rating classification of A or better.
F. Verification of Coverage. Within thirty (30) days of the execution of this Agreement, or
prior to the start of service under this Agreement, whichever comes first, Contractor shall furnish
City certificates of each policy of insurance required hereunder, in form and substance
satisfactory to City. Such certificates shall show the type and amount of coverage, effective dates
and dates of expiration of policies and shall have all required endorsements. If City requests,
copies of each policy, together with all endorsements, shall also be promptly delivered to City.
Renewal certificates will be furnished promptly upon renewal to City to demonstrate
maintenance of the required coverage throughout the Term.
G. Required Endorsements.
1. Insurance policies shall contain an endorsement in substantially the following form:
Thirty (30) days prior written notice by certified mail, return receipt requested, shall be
given to City in the event of cancellation (Ten (10) days written notice in the event of
cancellation for non-payment), reduction in coverage, or non -renewal of this policy. Such
notice shall be sent to:
City Manager
City of Diamond Bar
21810 Copley Drive
Diamond Bar, CA 91765
2. “This policy shall be considered primary insurance as respects any other valid and
collectible insurance maintained by City, including any self-insured retention or program
of self-insurance, and any other such insurance shall be considered excess insurance
only.”
3. “Inclusion of City as an insured shall not affect City's rights as respects any claim, demand,
suit or judgment brought or recovered against Contractor. Thus policy shall protect
Contractor and City in the same manner as though a separate policy had been issued to
each, but this shall not operate to increase Contractor's liability as set forth in the policy
beyond the amount shown or to which Contractor would have been liable if only one
party had been named as an insured."
H. Other Insurance Requirements
1. In the event any services are delegated to another company or subcontractor, Contractor
shall require such Contractor or subcontractor to provide statutory workers'
compensation insurance and employer's liability insurance for all of the Contractor or
subcontractor's employees engaged in the work in accordance with this Section 11.8. The
liability insurance required by this Section 11.8 shall cover all Contractor or
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subcontractors or the Contractor or subcontractor must furnish evidence of insurance
provided by it meeting all of the requirements of this Section 11.8.
2. Contractor shall comply with all requirements of the insurers issuing policies. The carrying
of insurance shall not relieve Contractor from any obligation under this Agreement. If any
claim exceeding the amount of any deductibles or self-insured reserves is made by any
third Person against Contractor or any Contractor or subcontractor on account of any
occurrence related to this Agreement, Contractor shall promptly report the facts in
writing to the insurance carrier and to City.
If Contractor fails to procure and maintain any insurance required by this Agreement, City may
take out and maintain, at Contractor's expense, such insurance as it may deem proper and
recover costs from the Contractor's Performance Bond and/or Letter of Credit provided under
Sections 11.8 and 11.10.
I. Cyber Liability. Contractor will maintain cyber liability insurance with a combined single
limit of not less than One Million ($1,000,000) per event. Contractor’s cyber policy must include
language related to Contractor data breach. Contractor shall verify by providing City Contract
Manager a copy of the Declarations Page for the policy for City review prior to the
Commencement Date.
The insurance required by this subsection includes:
1. Premises Operations;
2. Independent Contractor's Protective;
3. Automobile Liability that includes Owned, Non-Owned, and Hired Motor Vehicles;
4. Broad Form Property Damage, including Completed Operations.
J. Proof of insurance shall be mailed to the following address or any subsequent address as
may be directed in writing by the City.
City Manager
City of Diamond Bar
21810 Copley Driver
Diamond Bar, CA 91765
K. Modification of Insurance Requirements. The insurance requirements provided in this
Agreement may be modified or waived by the City, in writing, upon the request of the Contractor
if the City determines such modification or waiver is fin the best interest of the City considering all
relevant factors, including exposure to the City.
L. Rights of Subrogation. All required insurance policies shall preclude any underwriter’s
rights of recovery or subrogation against the City with the express intention of the Parties being
that the required insurance coverage protects both Parties as the primary coverage for any and all
losses covered by the above-described insurance. The Contractor shall ensure that any companies
issuing insurance to cover the requirements contained in this Agreement agree that they shall
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have no recourse against the City for payment or assessments in any form on any policy of
insurance. The clauses ‘Other Insurance Provisions’ and ‘Insured Duties in the Event of an
Occurrence, Claim or Suit’ as it appears in any policy of insurance in which the City is named as an
additional insured shall not apply to the City.
M. Failure to Obtain Insurance. The failure of the Contractor to obtain and maintain any
required insurance shall not relieve Contractor of any liability under this Agreement (and the
Contractor may be answerable to the City for damages or any other remedy on account of such
breach) nor shall the insurance requirements be construed to conflict with or otherwise limit the
obligations of the Contractor concerning indemnification.
N. No Limitation of Liability. By requiring insurance herein, City does not represent
that coverage and limits will necessarily be adequate to protect Contractor, and such coverage
and limits shall not be deemed as a limitation on Contractor’s liability under the indemnities
granted to City in this contract.
11.9 FAITHFUL PERFORMANCE BOND
The Contractor shall, prior to the initial date of the term of this Agreement, execute and file with
the Clerk of the Council a surety bond in the penal sum of One-Hundred Twenty-Five Thousand
Dollars ($125,000), similar to the form provided in Exhibit 5 or otherwise in a form with language
that is acceptable to the City, which secures the faithful performance of this Agreement,
including, without limitation, payment of any penalty and the funding of any work to cure a
breach of this Agreement, unless such requirement is waived by the City Manager. The bond shall
contain the original notarized signature of an authorized officer of the surety and affixed thereto
shall be a certified and current copy of his power of attorney. The bond shall be unconditional and
remain in force during the entire term of the Agreement and shall be released only upon written
release from City per Section 11.11
11.10 FAITHFUL PERFORMANCE LETTER OF CREDIT
A. In addition to a corporate surety bond as noted in Section 11.9 above, Contractor shall
furnish an irrevocable letter of credit in the amount of One Hundred Twenty-five Thousand
Dollars ($125,000), from a financial institution acceptable to the City and in a form acceptable to
the City Attorney as security for the performance of this Agreement the "LOC"). The LOC shall be
the sole responsibility of Contractor, shall be unconditional and remain in force during the entire
Term of the Agreement and shall be released only upon written release from City per Section
11.11.
B. As an alternative to providing the performance bond and letter of credit required under
11.9 and 11.10, Contractor may provide a letter of credit in the amount of Two-Hundred Fifty
Thousand Dollars ($250,000). The letter of credit shall be from a financial institution acceptable to
the City in a form acceptable to the City Attorney as security for the performance of this
Agreement. The LOC shall be the sole responsibility of Contractor, shall be unconditional and
remain in force during the entire Term of the Agreement and shall be released only upon written
release from City per Section 11.11.
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C. As an alternative to providing the performance bond and letter of credit required under
11.9 and 11.10, Contractor may deposit funds, on terms satisfactory to City, in an interest-
bearing account at an institution satisfactory to both City and Contractor. Contractor may replace
any required amount of the performance bond requirement, or the LOC requirement with an
equivalent deposit. The deposit shall be accessible to the City immediately without action
required by Contractor. The deposit shall be accessible to the City immediately without penalty,
unless the funds on deposit are increased in excess of the total Two-Hundred Fifty Thousand
Dollars ($250,000) required under Sections 11.9 and 11.10A by the maximum amount of the total
potential penalty. The funds on deposit shall be the sole responsibility of the Contractor, shall be
unconditional and remain on deposit during the entire Term of the Agreement and shall be
withdrawn to Contractor' s custody only upon written release from City per Section 11.11.
11.11 FORFEITURE OF PERFORMANCE BOND
In the event Contractor shall for any reason become unable to, or fail in any way to, perform as
required by this Agreement, City may declare a portion or all of the performance bond forfeited
to the City up to an amount which is necessary to recompense and make whole the City. Upon
partial or full forfeiture of the performance bond, Contractor shall restore the performance bond
to its face amount within thirty (30) days of the City's declaration. Failure to restore the
performance bond to its full amount within thirty (30) days shall be a material breach of the
Agreement.
11.12 FORFEITURE OF LETTER OF CREDIT
Thirty (30) days following City providing Contractor with written notice of its failure to pay City
any amount owing under this Agreement, the LOC or deposit may be drawn upon by City for
purposes including, but not limited to:
A. Payment of sums due under the terms of this Agreement which Contractor has failed to
timely pay to City
B. Reimbursement of costs borne by City to correct violations of this Agreement not corrected
by Contractor, including but not limited to the liquidated damages described in Section 13.7.
City may draw upon the entire LOC and convert it to a cash deposit, or draw upon the entire
deposit, if Contractor fails to cause it to be extended or replaced with another satisfactory LOC or
deposit no later than 60 days prior to its expiration during the term hereof. If City partially draws
down LOC or deposit, Contractor must restore it to full amount within 30 days of City's draw.
Failure to restore the LOC or deposit to its full amount within. thirty (30) days shall be a material
breach of the Agreement.
11.13 PERFORMANCE SECURITY BEYOND SERVICE TERM
Some Agreement requirements extend beyond the Term and other requirements, such as
minimum Diversion rates per Section 5.2, will not be substantiated until after the final service
date. Therefore, the Contractor shall not terminate the performance bond, letter of credit or
deposit, and will renew them to ensure continuous availability to the City, until receiving a written
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release from the City or until the second anniversary of the end of the Term. Permission from the
City to discontinue holding these performance securities does not relieve Contractor of payments
to the City that may be due, or may become due.
ARTICLE 12: CITY’S RIGHT TO CONTRACT WITH THIRD PARTIES TO
PERFORM FRANCHISE SERVICES
12.1 GENERAL
In the event that Contractor, for any reason whatsoever, fails, refuses or is unable to Collect,
Recycle, Process, Transport, or Dispose of any or all Solid Waste which it is required by this
Agreement, at the time and in the manner provided in this Agreement, for a period of more than
two business days, excluding Saturday, Sunday and Designated Holidays, and if, as a result
thereof, Solid Waste should accumulate in City to such an extent, in such a manner, or for such a
time that such accumulation endangers or menaces the public health, safety or welfare, then City
shall have the right, but not the obligation, upon twenty-four (24) hour prior written notice to
Contractor during the period of such emergency as determined by City, (1) to perform, or cause to
be performed, such services itself with its own or other personnel without liability to Contractor;
or (2) to take possession of any or all of Contractor's equipment used in the Collection and
Transportation of Solid Waste, and to use such equipment to Collect and Transport any Solid
Waste generated within City which Contractor would otherwise be obligated to Collect, Transport
and properly Dispose of or Process pursuant to this Agreement. Further, the City shall have access
to the MRF and composting facilities used by the Contractor for the Processing, Recycling and
Organics Diversion of Solid Waste produced or accumulated with the City.
Notice of Contractor's failure, refusal or neglect to Collect, Transport and properly Dispose of or
Process Solid Waste may be given orally by telephone to Contractor at its principal office and shall
be effective immediately. Written confirmation of such oral notification shall be sent to
Contractor within one business day, excluding Saturday, Sunday and Designated Holidays of the
oral notification. Contractor further agrees that in such event:
A. It will take direction from City to effect the transfer of possession of equipment to City
for City's use.
B. It will, if City so requests, keep in good repair and condition all of such equipment and
provide such other service as may be necessary to maintain said property in operational
condition.
C. City may immediately engage all or any personnel necessary or useful for the Collection
and Transportation of Solid Waste then employed by Contractor.
City agrees that it assumes complete responsibility for the proper and normal use of such
equipment and facilities while in its possession.
If the interruption or discontinuance in service is caused by any of the reasons listed in Section
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13.8, City shall pay to Contractor the reasonable rental value of the equipment and facilities,
possession of which is taken by City, for the period of City's possession, if any, which extends
beyond the period of time for which Contractor has rendered bills in advance of service, for the
class of service involved.
12.2 TEMPORARY POSSESSION OF CONTRACTOR’S PROPERTY
If City suffers an interruption or discontinuance of service (including interruptions and
discontinuance due to events described in Section 13.8), City may take possession of and use all of
Contractor's property described above until other suitable arrangements can be made for the
provision of Solid Waste Services which may include the grant of a Franchise to another waste
hauling company.
12.3 BILLING AND COMPENSATION TO CITY DURING CITY’S POSSESSION
During such time that City is providing Solid Waste Services, as above provided, Contractor shall
bill and Collect payment from all users of the above-mentioned services as described in Section
6.1 Contractor further agrees that, in such event, it shall reimburse City for any and all costs and
expenses incurred by City in taking over possession of the above-mentioned equipment and
property for Solid Waste service in such manner and to an extent as would otherwise be required
of Contractor under the Terms of this Agreement. Such reimbursement shall be made from time
to time after submission by City to Contractor of each statement listing such costs and expenses,
but in no event later than five (5) Work Days from and after each such submission.
12.4 CITY’S RIGHT TO RELINQUISH POSSESSION
It is further mutually agreed that City may at any time at its discretion relinquish possession of
any or all of the above-mentioned property to Contractor and thereupon demand that Contractor
resume the Solid Waste Services as provided in this Agreement, whereupon Contractor shall be
bound to resume the same.
12.5 CITY’S POSSESSION NOT A TAKING
Except as otherwise expressly provided in the previous paragraph, City's exercise of its rights
under this Article, 1) does not constitute a taking of private property for which compensation
must be paid, 2) will not create any liability on the part of City to Contractor, and 3) does not
exempt Contractor from any of the indemnity and insurance provisions of this Agreement, which
are meant to extend to circumstances arising under this Section provided that the Contractor is
not required to indemnify the City against claims and damages arising from the active negligence
of the City, its elected and appointed boards, commissions, officers, employees and agents in the
operation of Collection vehicles during the time the City has taken possession of such vehicles.
12.6 DURATION OF CITY’S POSSESSION
City's right pursuant to this Article to retain temporary possession of Contractor's facilities and
equipment, and to render Collection services, shall terminate when City determines that such
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services can be resumed by Contractor, or when City no longer reasonably requires such property
or equipment. In any case, City has no obligation to maintain possession of Contractor's property
or equipment and/or continue its use for any period of time and may at any time, in its sole
discretion, relinquish possession to Contractor.
ARTICLE 13: DEFAULT AND REMEDIES
13.1 EVENTS OF DEFAULT
Contractor’s breach of each and any provision of the Franchise or this Agreement may constitute
a default hereunder to the extent Contractor’s performance, services or obligations under this
Agreement are materially and adversely impacted. Events of default by the Contractor include,
but are not limited to, the following.
A. Fraud or Deceit or Misrepresentation. If the Contractor engages in, or attempts
to practice, any fraud or deceit upon City or makes a misrepresentation regarding material
information to City.
B. Insolvency or Bankruptcy. If Contractor becomes insolvent, unable, or unwilling
to pay its debts, files a bankruptcy petition or takes steps to liquidate its assets.
C. Failure to Maintain Coverage. If Contractor fails to provide or maintain in full
force and effect the Workers' Compensation, liability, performance bond, letter of credit, or
indemnification coverage as required by this Agreement.
D. Violations of Regulation. If Contractor violates any orders or filings of any
regulatory body having jurisdiction over Contractor relative to this Agreement, provided that
Contractor may contest any such orders or filings by appropriate proceedings conducted in good
faith, in which case no breach of the Franchise and this Agreement shall be deemed to have
occurred until a final decision adverse to the Contractor is entered.
E. Failure to Perform. If Contractor ceases to provide all or a portion of the
Collection, Processing or Recycling services, or any other Solid Waste Services as required under
this Agreement for a period of seven (7) consecutive days or more, unless, and only to the extent,
performance is excused pursuant to Section 13.8.
F. Failure to Pay. If Contractor fails to make any payments required under this
Agreement and/or refuses to provide City, within ten (10) days of the demand, with required
information, reports, and/or records in a timely manner as provided for in the Agreement.
G. Failure to Cooperate with Audits. Failure to complete, perform or cooperate with
any audit as described by this Agreement.
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H. Failure to Submit Reports or Documentation. Failure to complete or to provide
required reports or documents to City as required by this Agreement.
I. Acts or Omissions.
1. Any act or omission by Contractor relative to the services provided under this
Agreement which violates the terms, conditions, or requirements of this Agreement, the
California Integrated Waste Management Act of 1989, as it may be amended from time to
time (AB 939), or any law, statute, ordinance, order, directive, rule, or regulation issued
pursuant to AB 939 shall constitute a default by the Contractor. Any failure to correct or
remedy any such violation within the time set in the written notice of the violation or, if
Contractor cannot reasonably correct or remedy the breach within the time set forth in
such notice, Contractor’s failure to commence to correct or remedy such violation within
the time set forth in such notice and diligently effect such correction or remedy thereafter
shall constitute a default by Contractor.
2. Any situation in which Contractor or any of its officers, directors or employees are
found guilty of any crime related to the performance of this Agreement, or of any crime
related to anti-trust activities, illegal Transport or Disposal of hazardous or toxic materials,
or bribery of public officials shall constitute a default by Contractor. The term “found
guilty” shall be deemed to include any judicial determination that Contractor or any of
Contractor’s officers, directors or employees is guilty as well as any admission of guilt by
Contractor or any of Contractor’s officers, directors or employees including, but not
limited to, the plea of “guilty”, “nolo contendere”, “no contest”, and “guilty to a lesser
charge.”
J. False or Misleading Statements. Any representation or disclosure made to City by
Contractor in connection with or as an inducement to entering into this Agreement, or any future
amendment to this Agreement, which proves to be false or misleading in any material respect as
of the time such representation or disclosure is made, whether or not any such representation or
disclosure appears as part of this Agreement.
K. Attachment. The seizure of, attachment of, or levy on, the operating equipment
of Contractor, including, without limits, its equipment, maintenance or office facilities, or any part
thereof.
L. Suspension or Termination of Service. Any termination or suspension of the
transaction of business by Contractor, including, without limitation, due to labor unrest including
strike, work stoppage or slowdown, sick- out, picketing, or other concerted job action lasting
more than seven (7) consecutive days, unless, and only to the extent, performance is excused
pursuant to Section 13.8, or Section 6.1.10.
M. Failure to Provide Assurance of Performance. If Contractor fails to provide
reasonable assurances of performance as required under Section 13.10.
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N. Commingling of Recyclables With Refuse/Landfilling of Recyclables. If Contractor
negligently or willfully empties Containers of properly set out Recyclable Materials or Organics
into a Refuse load, or Transports a load of Recyclable Materials or Organics to a Landfill or other
location at which the material will not be Diverted from Landfill Disposal.
O. Failure to Comply with Requirements of SB 1383 Regulations. The Contractor
fails to comply with requirements of the Agreement including public education, reporting,
contamination monitoring, recordkeeping, or other obligations of this Agreement that delegate
City’s responsibility and/or authority under SB 1383 Regulations to Contractor.
P. Diversion Requirement. If Contractor does not reach Diversion requirements per
Section 5.2 for two consecutive Rate Years.
Q. Failure to Provide and Maintain Performance Bond and/or Letter of Credit
and/or Deposit. Contractor fails to restore the full balance of the Performance Bond and/ or
Letter of Credit and/ or deposit required under Sections 11.9 and 11.10 to the full required value
within 30 days of being depleted due to payment to City under Sections 11.11 or 11.12, or
Contractor allows any of the securities at any time for any other reason to lapse or fall below
required minimums for any period of time.
13.2 RIGHT TO TERMINATE UPON DEFAULT AND RIGHT TO SPECIFIC PERFORMANCE
The City may terminate this Agreement immediately upon written notice to the Contractor in the
event the Contractor defaults under Article 13.1.Q entitled, “Failure to Provide and Maintain
Performance Bonds and/or Letter of Credit and/or Deposit.”
The Contractor shall be given ten (10) Business Days from written notification by the City to cure
any default which, in the CITY’s sole opinion, creates a potential public health and safety threat.
The Contractor shall be given ten (10) Business Days from written notification by the City to cure
any default arising under subsections E, F, G, H, K, L, M, N, and Q in Article 13.1 provided,
however, that the City shall not be obligated to provide Contractor with a notice and cure
opportunity if the Contractor has committed the same or similar breach/default within a twenty-
four (24) month period.
The Contractor shall be given thirty (30) calendar days from written notification by the City to
cure any other default (which is not required to be cured within ten (10) Business Days); however,
the City shall not be obligated to provide Contractor with a notice and cure opportunity if the
Contractor has committed the same or similar breach/default within a twenty-four (24) month
period. Failure to allege breach/default shall not constitute waiver by the City.
13.3 CITY’S REMEDIES IN THE EVENT OF DEFAULT
Upon the Contractor’s default, the City shall be entitled to unilaterally terminate this Agreement
or impose other such sanctions as it shall deem proper pursuant to the provisions in this
Agreement or the Diamond Bar City Code, including the following remedies.
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A. Waiver of Default. The City may waive any event of default or may waive Contractor’s
requirement to cure a default event if the City determines that such waiver would be in the best
interest of the City. The City’s waiver of an event of default is not a waiver of future events of
default that may have the same or similar conditions.
B. Suspension of the Contractor’s Obligation. The City may suspend Contractor’s
performance of its obligations if the Contractor fails to cure default in the time frame specified in
Article 13.2 until such time the Contractor can provide assurance of performance in accordance
with the terms of this Agreement.
C. Liquidated Damages. The City may assess Liquidated Damages for the Contractor’s failure
to meet specific performance standards pursuant to Section 13.7.
D. Termination. In the event that the Contractor should default and subject to the right of
the Contractor to cure, in the performance of any provisions of this Agreement, and the default is
not cured for any default within ten (10) calendar days if the default creates a potential public
health and safety threat or arises under Section 13.1. E, F, G, H, K, L, M, Q and or otherwise thirty
30) calendar days after receipt of written notice of default from the City, then the City may, at its
option, terminate this Agreement.
In the event the CITY decides to terminate this Agreement, the City shall serve twenty (20)
calendar days written notice of its intention to terminate upon Contractor and will not be
required by this Agreement to take any further action such as hold any hearing, commence legal
action, or take any other action.
In the event the City exercises its right to terminate this Agreement, the City may, at its option,
upon such termination, either directly undertake performance of the services or arrange with
other Persons to perform the services with or without a written agreement. Contractor shall not
be entitled to any further revenues from Collection operations authorized hereunder from and
after the date of termination.
This right of termination is in addition to any other rights of the City upon a failure of the
Contractor to perform its obligations under this Agreement.
E. Other Available Remedies. The City’s election of one (1) or more of the remedies
described herein shall not limit the City from any and all other remedies at law and in equity
including injunctive relief and / or specific performance of any breach of this Agreement.
13.4 CRIMINAL ACTIVITY
Should the Contractor or any of its officers, directors or employees be found guilty of criminal
conduct related to the performance of this Contract, or of criminal conduct related to anti-trust
activities, illegal Transport or Disposal of hazardous or toxic materials, or bribery of public
officials, the City reserves the right to unilaterally terminate this Contract or impose other such
sanctions (which may include financial sanctions, temporary suspensions or any other condition
deemed appropriate short of termination) as it shall deem proper. Such action shall be taken after
Contractor has been given notice and opportunity to present evidence in mitigation. The term
found guilty” shall be deemed to include any judicial determination that Contractor or any of
Contractor’s officers, directors or employees is guilty and any admission of guilt by Contractor or
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any of Contractor’s officers, directors or employees including, but not limited to, the plea of
guilty”, “nolo contendere”, “no contest”, and “guilty to a lesser charge” entered as part of any
plea bargain.
13.5 POSSESSION OF RECORDS UPON TERMINATION
In the event of termination for an event of default, the Contractor shall furnish the Contract
Administrator with immediate access to all of its business records, including without limitation,
proprietary Contractor computer systems, related to its Customers, Collection routes, and billing
of accounts for Collection services in the City of Diamond Bar.
13.6 CITY’S REMEDIES CUMULATIVE; SPECIFIC PERFORMANCE
The City’s rights to terminate this Agreement under Article 13.3, and to take possession of the
Contractor’s records under Article 13.5 are not exclusive, and the City’s termination of this
Agreement and/or the imposition of Liquidated Damages shall not constitute an election of
remedies. Instead, these rights shall be in addition to any and all other legal and equitable rights
and remedies, including but not limited to termination, which the City may have.
13.7 LIQUIDATED DAMAGES
A. General. City finds, and Contractor agrees, that as of the time of the execution of this
Agreement, it is impractical, if not impossible, to reasonably ascertain the extent of damages
which shall be incurred by City as a result of a breach by Contractor of certain specific obligations
under this Agreement. The factors relating to the impracticability of ascertaining damages
include, but are not limited to, the fact that: (i) substantial damage results to members of the
public who are denied services or denied quality or reliable service; (ii) such breaches cause
inconvenience, anxiety, frustration, and deprivation of the benefits of the Agreement to individual
members of the general public for whose benefit this Agreement exists, in subjective ways and in
varying degrees of intensity which are incapable of measurement in precise monetary terms; (iii)
that the services that are the subject of this Agreement might be available at substantially lower
costs than alternative services and the monetary loss resulting from denial of services or denial of
quality or reliable services is impossible to calculate in precise monetary terms; and (iv) the
termination of this Agreement for such specific breaches, and other remedies are, at best, a
means of future correction and not remedies which make the public whole for past breaches.
B. Service and Diversion Performance Standards; Liquidated Damages for Failure to Meet
Standards. The parties further acknowledge that consistent, reliable Solid Waste Service is of
utmost importance to City and that City has considered and relied on Contractor's
representations as to its quality-of-service commitment in entering into this Agreement. The
Parties further recognize that some quantified standards of performance are necessary and
appropriate to ensure consistent and reliable service and performance. The Parties further
recognize that if Contractor fails to achieve the performance standards, or fails to submit required
documents in a timely manner, City and its residents will suffer damages and that it is and will be
impractical and extremely difficult to ascertain and determine the exact amount of damages
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which City will suffer. Therefore, without prejudice to City's right to treat such breaches as an
event of default under this Article 13, the Parties agree that the following liquidated damage
amounts represent a reasonable estimate of the amount of such damages for such specific
breaches, considering all of the circumstances existing on the date of this Agreement, including
the relationship of the sums to the range of harm to City that reasonably could be anticipated and
the anticipation that proof of actual damages would be costly or impractical. In placing their
initials at the places provided, each party specifically confirms the accuracy of the statements
made above and the fact that each party has had ample opportunity to consult with legal counsel
and obtain an explanation of the liquidated damage provisions at the time that the Agreement
was made.
Contractor City
Initial Here Initial Here
The Contractor agrees to pay (as Liquidated Damages and not as a penalty) the following
amounts:
LIQUIDATED DAMAGES
1. Collection Reliability Amount
A. For each failure to commence service to a new Customer account within
seven (7) days after order, which exceeds five (5) such failures annually.
100.00 per occurrence.
B. For each failure, which exceeds ten (10) such failures annually, to Collect
Solid Waste from any established Customer account on the scheduled
Collection day and not make up the Collection within the time allotted per
Section 4.1.2.
100.00 per occurrence.
2. Collection Quality
A. For each occurrence of noise in excess of what is permitted under Applicable
Law or discourteous behavior by Contractor’s employees to Customers
which exceed ten (10) annually.
250.00 per occurrence.
B. For each occurrence of Collecting Solid Waste during unauthorized hours
which exceeds five (5) such occurrences annually.
250.00 per occurrence.
C. For each failure to clean up Solid Waste spilled during Collection or
Transportation within ninety (90) minutes that exceeds ten (10) such failures
annually.
150.00 per occurrence.
D. For each occurrence of failure to verify that Customer has obtained an
encroachment permit from the City prior to Contractor placing a Container
in the public right-of-way as per Section 3.3.6, 3.4, and 3.5 which exceeds
ten (10) such occurrences annually.
100.00 per occurrence.
3. Collection Responsiveness
A. For each failure to initially respond to a Customer complaint within one (1)
business day per Section 6.2.3, and for each additional day on which the
complaint is not addressed, which exceed five (5) annually.
150 per occurrence.
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LIQUIDATED DAMAGES
B. For each failure to remove graffiti from Containers, or to replace with
Containers bearing no graffiti, within three (3) business days of request from
City or Customer.
50 per occurrence.
C. For each failure to repair or replace a damaged or missing Container within
three (3) business days of request from City or Customer in accordance with
Section 4.3.1(M).
50 per occurrence.
D. For each violation under Section 6.2.4 (one month of excessive complaints or
one quarter of excessive delays in answering customer service calls).
500 per occurrence.
E. For each occurrence of inaccurate information being provided to Customers
by Contractor' s customer service department which exceeds five (5) such
occurrences annually.
100 per occurrence.
F. For each failure to issue a Warning Notice due to Container Contamination
or Excluded Waste per Section 3.2.14 or 4.1.13 which exceeds ten (10) such
occurrences annually.
200 per Occurrence.
4. Diversion & SB 1383 Compliance Amount
A. Failure to deliver Collected Recyclables or Organics to the appropriate
Processing Facility per Section 5.2.1.
250 per load.
B. Failure to report loads rejected or not delivered to the Processing Facility
due to excessive contamination.
250 per load.
C. Failure to perform Route Reviews or Waste Audits $250 per event.
D. For each calendar year, beginning September 1, 2025, and ending on August
31, 2035, in which Contractor fails to provide documentation to the City
within thirty (30) days of yearend, supporting that it Diverted at least 75 %,
or the State -mandated Construction and Demolition Diversion percentage,
whichever is greater, of all Construction and Demolition Debris loads it
Collects under this Agreement.
25 for each ton below
tonnage level necessary to
meet State-mandated
Construction and
Demolition Diversion goal,
whichever is greater.
5. Timeliness of Submissions to City Amount
A. Any report shall be considered late until such time as a complete report is
received by City in accordance with Section 8.3. For each calendar day a
report is late, the daily liquidated damage amount shall be.
i) Monthly Reports:
ii) Quarterly Reports:
iii) Annual Reports:
50 per day.
75 per day.
150 per day.
6. Accuracy of Billing Amount
A. Each Customer invoice that is not prepared in accordance with the City’s
approved rate schedule, in excess of ten (10) annually:
25 per occurrence
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7. Customer Education and Outreach Amount
A. Failure to complete the Initial Mailing per Section 6.3.1(A), and thereafter
the Annual Brochure/Mailing per Section 6.3.1(D), by June 30 of any Rate
Year.
1,000 per Rate Year
8. Cooperation with Service Provider Transition
A. For each day the route list and/or Customer information requested by City in
accordance with Section 14.9 is received after City-established due dates.
250.00 per day.
B. For each day delivery of keys, access codes, remote controls, or other means
of access to Solid Waste Containers is delayed beyond as the time described
in Section 14.9.
250.00 per day.
The City may determine the occurrence of events giving rise to liquidated damages through the
observation by its own employees or representatives, investigation of Customer complaints or
self-reporting by the Contractor.
Prior to assessing liquidated damages, City shall give Contractor notice of its intention to do so.
The notice will include a brief description of the incident(s)/non-performance. Contractor may
review (and make copies at its own expense) all information in the possession of City relating to
incident(s)/non-performance. Contractor may, within ten (10) days after receiving the notice,
request a meeting with City. Contractor may present evidence in writing and through testimony
of its employees and others relevant to the incident(s)/non-performance. City will provide
Contractor with a written explanation of its determination on each incident(s)/non-performance
prior to authorizing the assessment of liquidated damages. The decision of City shall be final.
C. Amount. City may assess liquidated damages for each calendar day or event, as
appropriate, that Contractor is determined to be liable in accordance with this Agreement.
D. Timing of Payment. Contractor shall pay any liquidated damages assessed by City in
accordance with this Agreement within ten (10) days after they are assessed. If they are not paid
within the ten (10) day period, City may proceed against the performance bond required by the
Agreement or find Contractor in default and terminate this Agreement pursuant to Section 13.1,
or both.
13.8 SUSPENSION OF PERFORMANCE
13.8.1 FORCE MAJEURE
The Parties shall be excused from performing their respective obligations hereunder and from any
obligation to pay Liquidated Damages to the extent and for the period of time they are prevented
from so performing by reason of floods, earthquakes, pandemics, other acts of nature, war, civil
insurrection, riots, acts of any government (including judicial action), and other similar
catastrophic events which are beyond the control of and not the fault of the Party claiming excuse
from performance hereunder.
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The interruption or discontinuance of Contractor' s services caused by one (1) or more of the
events excused shall not constitute a default by Contractor under this Agreement provided that
other services delivered to properties in Diamond Bar (such as and without limitation electricity,
gas, water, or Solid Waste Services) have been similarly disrupted as a direct result of the
catastrophic event. Notwithstanding the foregoing, however, if Contractor is excused from
performing its obligations hereunder for any of the causes listed in this section, City may contract
with another provider to perform all or part of this Agreement until such time Contractor is able
to perform. If Contractor is unable to renew its performance of this Agreement for a period of
thirty (30) days or more, where the City is not significantly impacted by the catastrophic event,
City shall nevertheless have the right, in its sole discretion, to terminate flus Agreement by giving
ten (10) days' notice.
13.8.2 LABOR UNREST
Labor unrest, including work stoppage or slowdown or sick-out conducted by Contractor' s
employees or directed at Contractor is excused from performance only to the extent that the
following requirements are met:
Contractor provides a contingency plan to the City prior to the execution of this
Agreement demonstrating how services will be provided. Plan is subject to City Manager
approval and Contractor shall amend plan until it meets City requirements, including
reasonably demonstrating how City' s basic Collection and sanitary needs will be met to
the City's satisfaction.
Contractor shall meet all requirements of this plan; if Contractor does not meet all
requirements, City may choose to revoke this excuse from performance offered under
this Agreement and may choose to use enforcement provisions under this Agreement,
including Sections 13.1, 13.2 and 13.3.
The party claiming excuse from performance shall, within two (2) days after such party has notice
of such cause, give the other party notice of the facts constituting such cause and asserting its
claim to excuse under this section.
The interruption or discontinuance of Contractor' s services caused by labor-related events
excused under this Section 13.8.2 shall not constitute a default by Contractor under this
Agreement. Notwithstanding the foregoing, however, if Contractor is excused from performing its
obligations hereunder for any of the causes listed in this section for a period of thirty (30) days or
more, City shall nevertheless have the right, at its sole discretion, to terminate this Agreement by
giving ten (10) days' notice, and may contract with another party for Solid Waste Services.
13.9 DISPUTE RESOLUTION
Except as may otherwise be set forth expressly herein, all disputes arising under this Agreement
shall be resolved as set forth in this section.
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13.9.1 NEGOTIATION AND MEDIATION
The Parties shall attempt in good faith to resolve any dispute arising out of or relating to this
Agreement promptly by negotiations between the Parties' authorized representatives. The
disputing Party shall give the other Parties written notice of any dispute. Within five (5) days after
delivery of such notice, the authorized representatives shall meet at a mutually acceptable time
and place, and thereafter as often as they reasonably deem necessary to exchange information
and to attempt to resolve the dispute. If the matter has not been resolved within ten (10) days of
the first meeting, any Party may initiate a mediation of the dispute. The mediation shall be
facilitated by a mediator that is acceptable to all Parties and shall conclude within thirty (30) days
of its commencement, unless the Parties agree to extend the mediation process beyond such
deadline. Upon agreeing on a mediator, the Parties shall enter into a written agreement for the
mediation services with each Party paying a pro rata share of the mediator' s fee, if any. The
mediation shall be conducted in accordance with the Commercial Mediation Rules of the
American Arbitration Association; provided, however, that no consequential damages shall be
awarded in any such proceeding and each Party shall bear its own legal fees and expenses.
13.9.2 CONFIDENTIALITY
All negotiations and any mediation conducted pursuant to this section shall be confidential and
shall be treated as compromise and settlement negotiations, to which Section 1152 of the
California Evidence Code shall apply, which Section is incorporated in this Agreement by
reference.
13.9.3 INJUNCTIVE RELIEF
Notwithstanding the foregoing provisions, a Party may seek a preliminary injunction or other
provisional judicial remedy if in its judgment such action is necessary to avoid irreparable damage
or to preserve the status quo.
13.9.4 CONTINUING OBLIGATION
Each Party shall continue to perform its obligations under this Agreement pending final resolution
of any dispute arising out of or relating to this Agreement.
13.9.5 FAILURE OF MEDIATION
If after good faith efforts to mediate a dispute under the terms of this Agreement the parties
cannot agree to a resolution of the dispute, any party may pursue whatever legal remedies may
be available to it at law or in equity before a court of competent jurisdiction and with venue in Los
Angeles County.
13.10 ASSURANCE OF PERFORMANCE
City may, at its option and in addition to all other remedies it may have, demand from Contractor
reasonable assurances of timely and proper performance of this Agreement, in such form and
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substance as City may require. If Contractor fails or refuses to provide satisfactory assurances of
timely and proper performance in the form and by the date required by City, such failure or
refusal shall be an event of default.
ARTICLE 14: OTHER AGREEMENTS OF THE PARTIES
14.1 RELATIONSHIP OF PARTIES
The parties intend that Contractor shall perform the services required by this Agreement as an
independent Contractor engaged by City and not as an officer or employee of City nor as a
partner of or joint venture with City. No employee or agent or Contractor shall be or shall be
deemed to be an employee or agent of City. Except as expressly provided herein, Contractor shall
have the exclusive control over the manner and means of conducting the Solid Waste Services
performed under this Agreement, and all Persons performing such services. Contractor shall be
solely responsible for the acts and omissions of its officers, employees, Companies,
Subcontractors and agents. Neither Contractor nor its officers, employees, Companies,
Subcontractors and agents shall obtain any rights to retirement benefits, workers' compensation
benefits, or any other benefits which accrue to City employees by virtue of their employment with
City.
14.2 COMPLIANCE WITH LAW
In providing the services required under this Agreement, Contractor shall at all times, at its sole
cost, comply with all Applicable Laws.
14.3 GOVERNING LAW
This Agreement shall be governed by, and construed and enforced in accordance with, the laws of
the State of California.
14.4 JURISDICTION
Except for those matters where Federal Courts have exclusive jurisdiction, any lawsuits between
the Parties arising out of this Agreement shall be brought and concluded in the courts of the State
of California, which shall have exclusive jurisdiction over such lawsuits. With respect to venue, the
Parties agree that this Agreement is made in and will be performed in Los Angeles County.
14.5 ASSIGNMENT
Except as may be provided for in Article 12, neither party shall assign its rights, nor delegate,
subcontract or otherwise transfer its obligations under this Agreement to any other Person
without the prior written consent of the other party. Any such assignment made without the
consent of the other party shall be void and the attempted assignment shall constitute a material
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breach of this Agreement.
For purposes of this section the term "assignment" shall be given the broadest possible
interpretation, and shall include, but not be limited to (i) a sale, exchange or other transfer of
substantially all of Contractor' s assets dedicated to service under this Agreement to a third party;
ii) a sale, exchange or other transfer of outstanding common stock of Contractor to a third party
provided said sale, exchange or transfer may result in a change of control of Contractor; (iii) any
dissolution, reorganization, consolidation, merger, re-capitalization, stock issuance or re -
issuance, voting trust, pooling agreement, escrow arrangement, liquidation or other transaction
which results in a change of ownership or control of Contractor; (iv) any assignment by operation
of law, including those resulting from mergers or acquisitions by or of Contractor of any of its
Affiliates, insolvency or bankruptcy, making assignment for the benefit of creditors, writ of
attachment for an execution being levied against this Agreement, appointment of a receiver
taking possession of Contractor' s property, or transfer occurring in the event of a probate
proceeding; and (v) any combination of the foregoing (whether or not in related or
contemporaneous transactions) which has the effect of any such transfer or change of ownership,
or change of control of Contractor.
Contractor acknowledges that this Agreement involved rendering a vital service to City's residents
and businesses, and that City has selected Contractor to perform the services specified herein
based on (1) Contractor' s experience, skill and reputation for conducting its Solid Waste Services
in a safe, effective and responsible fashion, at all times in keeping with applicable Environmental
Laws, regulations and best Solid Waste management practices, and (2) Contractor' s financial
resources to maintain the required equipment and to support its indemnity obligations to City
under this Agreement. City has relied on each of these factors, among others, in choosing
Contractor to perform the services to be rendered by Contractor under this Agreement.
If Contractor requests City's consideration of and consent to an assignment, City may deny or
approve such request in its complete discretion. No request by Contractor for consent to an
assignment need be considered by City unless and until Contractor has met the following
requirements:
A. Contractor shall pay to City in advance of consideration of any assignment a flat fee of
250,000 for expenses for City staff costs, consultant and attorney's fees and
investigation costs necessary to investigate the suitability of any proposed assignee, and
to review and finalize any documentation required as a condition for approving any such
assignment;
B. Contractor shall pay the City a transfer fee equal to 1% of the gross revenues times the
number of years (pro-rated for partial years) remaining under this Agreement (based on
actual rate revenues for the prior 12-months), plus the City’s costs of processing and
evaluating the assignment request;
C. Contractor shall furnish City with audited financial statements of the proposed assignee's
operations for the immediately preceding three (3) operating years;
D. A proforma financial statement (income statement and balance sheet) for the proposed
assignee with the projected results of operations assuming that the assignment is
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completed. Such proforma financial statement shall reflect any debt to be incurred by the
assignee as part of the acquisition of Contractor’s operations; and,
E. Contractor shall furnish City with satisfactory proof: (i) that the proposed assignee has at
least ten (10) years of Solid Waste management experience on a scale equal to or
exceeding the sale of operations conducted by Contractor under this Agreement; (ii) that
in the last five (5) years, the proposed assignee has not suffered any significant citations
or other censure from any federal, state or local agency having jurisdiction over its Solid
Waste management operations due to any significant failure to comply with state, federal
or local Environmental Laws and that the assignee has provided City with a complete list
of such citations and censures; (iii) that the proposed assignee has at all times conducted
its operations in an environmentally safe and conscientious fashion; (iv) that the
proposed assignee conducts its Solid Waste management practices in accordance with
sound Solid Waste management practices in full compliance with all federal, state and
local laws regulating the Collection and Disposal of Solid Waste including Hazardous
Material; and, (v) of any other information required by City to ensure the proposed
assignee can fulfill the Terms of this Agreement in a timely, safe and effective manner.
Under no circumstances shall City be obliged to consider any proposed assignment by City if
Contractor is in default at any time during the period of consideration.
14.6 AFFILIATED COMPANIES
Contractor's accounting records shall be maintained on a basis showing the results of Contractor's
operations under this Agreement separately from operations in other locations, as if Contractor
were an independent entity providing service only to City. The costs and revenues associated with
providing service to City shall not be combined, consolidated or in any other way incorporated
with those of other operations conducted by Contractor in other locations, or with those of an
Affiliate. If Contractor enters into any financial transactions with a Related Party Entity for the
provision of labor, equipment, supplies, services, capital, etc., related to the furnishing of service
under this Agreement, that relationship shall be disclosed to City, and in the financial reports
submitted to City. In such event, City's rights to inspect records, and obtain financial data shall
extend to such Related Party Entity or entities.
14.7 CONTRACTING OR SUBCONTRACTING
Contractor shall not engage any contractors or subcontractors for the Collection of Solid Waste.
14.8 BINDING ON ASSIGNS
The provisions of this Agreement shall inure to the benefit to and be binding on the permitted
assigns (if any) of the Parties.
14.9 TRANSITION TO NEXT CONTRACTOR
Prior to, and at, the end of the Term or in the event this Agreement is terminated for cause prior
to the end of the Term, Contractor shall cooperate fully with City and any subsequent Solid Waste
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enterprise it designates to assure a smooth transition of Solid Waste Services. Contractor's
cooperation shall include, but not be limited to, providing route lists, Billing information and other
operating records needed to service all Premises covered by this Agreement.
In recognition of the difficulty inherent in Customer’s difficulty or inability to store two sets of
Containers, Contractor shall remove its Containers in coordination with the distribution of
Containers by the incoming service provider. Contractor shall cooperate with the City and
incoming service provider in agreeing to the timing of Container removal; if parties cannot agree
on a phase-out schedule and Contractor does not remove Containers in a timely manner that
requires Customers to store two Containers, City, incoming service provider, or another entity
may remove Contractor’s Containers and seek cost reimbursement from Contractor through its
performance bond, letter of credit or other means. The failure to cooperate with City following
termination shall be conclusively presumed to be grounds for specific performance of this
covenant and/or other equitable relief necessary to enforce this covenant.
Contractor shall, to the maximum extent feasible, provide a new service provider with all keys,
security codes and remote controls used to access garages and Bin enclosures. Contractor shall be
responsible for coordinating transfer immediately after Contractor’s final pickups, so as not to
disrupt service. Contractor shall provide City with detailed route sheets containing service names
and addresses, billing names and addresses, monthly rate, and service levels (quantity, material
type, and size of Containers and pickup days) at least 90 days prior to the transition date, and
provide an updated list two weeks before the transition and a final list of changes the day before
the transition. Contractor shall provide means of access to the new service provider at least one
full calendar day (excluding Saturday, Sunday, and Designated Holidays) prior to the first day of
Collection by another party, and always within sufficient time so as not to impede in any way the
new service provider from easily servicing all Containers.
14.10 PARTIES IN INTEREST
Nothing in this Agreement, whether express or implied, is intended to confer any rights on any
Persons other than the parties to it and their representatives, successors and permitted assigns.
14.11 WAIVER
The waiver by either party of any breach or violation of any provisions of this Agreement shall not
be deemed to be a waiver of any breach or violation of any other provision nor of any subsequent
breach of violation of the same or any other provision. The subsequent acceptance by either party
of any moneys which become due hereunder shall not be deemed to be a waiver of any pre-
existing or concurrent breach or violation by the other party of any provision of this Agreement.
14.12 CONTRACTOR’S INVESTIGATION
Contractor has made an independent investigation (satisfactory to Contractor) of the conditions
and circumstances surrounding the Agreement and the work to be performed by it.
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14.13 NOTICE
All notices, demands, requests, proposals, approvals, consents, and other communications which
this Agreement requires, authorizes, or contemplates shall be in writing and shall either be
personally delivered to a representative of the parties at the address below or be deposited in the
United States mail, first class postage prepaid, addressed as follows:
If to the City:
City Manager
City of Diamond Bar
21810 Copley Drive
Diamond Bar, CA 92765
If to the Contractor:
David Perez
President/CEO
Valley Vista Services, Inc.
17445 East Railroad Street
City of Industry, CA 91748
The address to which communications may be delivered may be changed from time to time by a
written notice given in accordance with this section.
Notice shall be deemed given on the day it is personally delivered or, if mailed, three days from
the date it is deposited in the mail.
This notice shall also be sent by e- mail to the City Manager.
14.14 REPRESENTATIVE OF THE PARTIES
All actions to be taken by City shall be taken by the City Council except as expressly provided
herein. The City Council may delegate authority to the City Manager, and/ or to other City
employees and may permit such employees, in turn, to delegate some or all of such authority to
subordinate employees. Contractor may rely upon actions taken by such delegates if they are
within the scope of the authority so delegated to them.
Contractor shall, by the effective date, designate in writing a responsible officer who shall serve as
the representative of Contractor in all matters related to the Agreement and shall inform City in
writing of such designation and of any limitations upon his or her authority to bind Contractor.
City may rely upon action taken by such designated representative as actions of Contractor unless
they are outside the scope of the authority expressly delegated to him/ her by Contractor as
communicated to City.
14.15 CITY FREE TO NEGOTIATE WITH THIRD PARTIES
City may investigate all options for the Collection, Transporting, Recycling, Processing and
Disposal of Solid Waste for periods during which this Agreement has expired or been terminated.
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Without limiting the generality of the foregoing, City may solicit proposals from Contractor and
from third parties for the provision of Solid Waste Services which are the subject of this
Agreement, including without limitation Collection and Processing of Recyclable and Organic
Materials, Disposal, and any combination thereof, and may negotiate and execute agreements for
such services which will take effect upon the expiration or earlier termination of this Agreement
pursuant to Section 13.2 or otherwise.
14.16 COMPLIANCE WITH MUNICIPAL CODE
Contractor shall comply with those provisions of the Diamond Bar City Code which are applicable,
and with any and all amendments to such applicable provisions during the term of this
Agreement.
14.17 PRIVACY
Contractor shall strictly observe and protect the rights of privacy of Customers. Information
identifying individual Customers or the composition or contents of a Customer' s waste stream
shall not be revealed to any Person, governmental unit, private agency, or company, unless upon
the authority of a court of law, by statute, or upon valid authorization of the Customer. This
provision shall not be construed to preclude Contractor from preparing, participating in, or
assisting in the preparation of waste characterization studies or waste stream analyses which may
be required by AB 939. This provision shall not apply to reports or records provided to City
pursuant to this Agreement.
14.18 PROPRIETARY INFORMATION, PUBLIC RECORDS
The City acknowledges that a number of the records and reports of Contractor are proprietary
and confidential. Contractor is obligated to permit City inspection of its records on demand and to
provide copies to City where requested. City will endeavor to maintain the confidentiality of all
proprietary information provided by Contractor. Notwithstanding the foregoing, any documents
provided by Contractor to City that are public records may be disclosed pursuant to the California
Public Records Act.
ARTICLE 15: MISCELLANEOUS AGREEMENTS
15.1 ENTIRE AGREEMENT
This Agreement contains the entire integrated agreement and understanding concerning the
subject matter herein and supersedes and replaces any prior negotiations, promises, proposals
including Contractor's Proposal), and agreements between the Parties, whether written or oral.
The. Parties acknowledge this document has been executed with the consent and upon the advice
of counsel. Each of the Parties acknowledges that no Party or agent or attorney of any other party
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has made any promise, representation, or warranty, express or implied, not contained in this
Agreement, to induce the other Party to execute this instrument.
15.2 SECTION HEADINGS
The article headings and section headings in this Agreement are for convenience of reference only
and are not intended to be used in the construction of this Agreement nor to alter or affect any of
its provisions.
15.3 REFERENCES TO LAWS AND OTHER AGREEMENTS
All references in this Agreement to laws shall be understood to include such laws as they may be
subsequently amended or recodified, unless otherwise specifically provided.
15.4 INTERPRETATION
This Agreement, including the Exhibits attached hereto, shall be interpreted and construed
reasonably and neither for nor against either Party, regardless of the degree to which either Party
participated in its drafting.
15.5 AGREEMENT
This Agreement may not be modified or amended in any respect except by a writing sighed by the
Parties.
15.6 SEVERABILITY
Invalidation of any of the provisions contained in this Agreement, or of the application thereof to
any person, by judgment or court order, shall in no way affect any of the other provisions hereof
or the application thereof to any other person or circumstance, and that same shall remain in full
force and effect, unless enforcement of this Agreement, as so invalidated, would be unreasonable
or inequitable under all the circumstances or would frustrate the purposes of this Agreement
and/ or the rights and obligations of the parties hereto.
15.7 EXHIBITS
Each of Exhibits identified as Exhibit "1” through "6” is attached hereto and incorporated herein
and made a part hereof by this reference.
15.8 ATTORNEYS’ FEES
If either Party to this Agreement is required to initiate or defend or made a party to any action or
proceeding between the Parties in any way connected with this Agreement, the prevailing Party
in such action or proceeding, in addition to any other relief which may be granted, whether legal
or equitable, shall be entitled to recover its reasonable attorney' s fees and costs from the
opposing Party. Attorneys' fees shall include attorney' s fees on any appeal. A Party entitled to
attorney' s fees shall be entitled to all other reasonable costs for investigating such action, taking
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depositions and discovery, expert fees, and all other necessary costs the court allows which are
incurred in such litigation. All such fees shall be deemed to have accrued on commencement of
such action.
SIGNATURE PAGE FOLLOWS]
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IN WITNESS WHEREOF, City and Contractor have executed this Agreement as of the day and year first
above written.
CITY OF DIAMOND BAR VALLEY VISTA SERVICES, INC.
By: By:
Dan Fox David Perez
City Manager President
Approved as to form: By:
Christopher Perez
Chief Financial Officer
By:
Omar Sandoval
City Attorney
ATTEST:
By:
Kristina Santana
City Clerk
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EXHIBITS 1-7:
Exhibit 1: Maximum Monthly Rates
Exhibit 2: Rate Adjustment Procedure
Exhibit 3: List of Designated Facilities
Exhibit 4: List of Diversion Program Materials
Exhibit 5: Contractor’s Faithful Performance Bond
Exhibit 6: Contractor’s Proposal
Exhibit 7: Report Format
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1of 3CityofDiamondBar - VVS Solid Waste Services Franchise Agreement
EXHIBIT 1 - MAXIMUM MONTHLY RATES
Single-Family Dwelling
Service Description Prior
Rates
Single-Family Dwelling - 35G trash $29.89 Unit / Month
Single-Family Dwelling - 64G trash $35.39 Unit / Month
Single-Family Dwelling - 96G trash $40.11 Unit / Month
Single-Family Dwelling - 35G trash-senior $23.91 Unit / Month
Single-Family Dwelling - 64G trash-senior $31.46 Unit / Month
Single-Family Dwelling - 96G trash-senior $32.09 Unit / Month
Additional charge for 35G trash beyond (1) one $5.98 Unit / Month
Additional charge for 64G trash beyond (1) one $7.08 Unit / Month
Additional charge for 96G trash cart beyond (1) one. 2 $8.02 Unit / Month
Additional charge for recyclables cart beyond (2) two 3 $2.48 Unit / Month
Additional charge for organics cart beyond (2) two. 4 $7.08 Unit / Month
Additional charge for backyard service. 5 $6.00 Unit / Month
Additional charge for refuse cart overage beyond two (2) annual pickup events
and one (1) year-end pickup. 6
7.08 Per Event
Cart Overage Charge for overflowing container upon second and subsequent
occurrence in 3-month period $7.08 Per Event
Bulky Item Pickup - beyond four (4) pickup collection events per calendar year 7 $45.00 Per Event
Contamination Fee upon third and subsequent occurrence in 12-month period $10.00 Per Event
Damaged Cart Replacement 8 $100.00 Per Cart
Cart Exchange after free after free-exchange period. $25.00 Per Cart
NOTES
1. Standard Service includes three (3) carts; One each for refuse, recycling, and organics. The Monthly Rate is
based on the refuse cart size chosen by the customer. Customers may choose 35, 64, or 96-gallons carts for
recycling and/or organics. Default sizes for all three waste streams are 64 gallon.
2. Standard Service includes one (1) cart for trash. Customers may order additional trash carts at an additional
charge.
3. Standard Service includes up to two (2) carts for recyclables. Customers may order additional recyclables
carts at an additional charge. This rate will apply to any size cart.
4. Standard Service includes up to two (2) carts for organics. Customers may order additional organics carts at
an additional charge.
5. Contractor shall roll out and return carts for any Customer who is legally or medically recognized as
disabled at no additional charge.
6. Contractor may charge for additional pickups beyond two annual pickups per calendar year and an end-of-
year pickup for trash.
7. Contractor may charge for additional bulky item pickups beyond four annual pickups per calendar year.
Customers may put out up to 3 cubic yards of material at each pickup event.
8. Contractor may charge for replacement of carts if due to provable negligence.
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City of Diamond Bar - VVS Page 2 of 3 Solid Waste Services Franchise Agreement
EXHIBIT 1 - MAXIMUM MONTHLY RATES
Residential Bins
TRASH CONTAINERS
Frequency of Collections per Week
Size/Type 1 2 3 4 5 6 Addl
Pickup
1.5 cubic yard $165.98 $305.13 $457.69 $610.26 $714.49 $811.48 $43.98
2 cubic yard $176.57 $326.29 $489.44 $652.58 $767.40 $874.96 $47.98
3 cubic yard $197.73 $368.62 $552.93 $737.23 $873.21 $1,001.94 $55.56
RECYCLING CONTAINERS
Frequency of Collections per Week
Size/Type 1 2 3 4 5 6 Addl
Pickup
1.5 cubic yard $82.99 $152.57 $228.85 $305.13 $357.25 $405.74 $21.99
2 cubic yard $88.29 $163.15 $244.72 $326.29 $383.70 $437.48 $23.99
3 cubic yard $98.87 $184.31 $276.47 $368.62 $436.61 $500.97 $27.78
ORGANICS CONTAINERS
Frequency of Collections per Week
Size/Type 1 2 3 4 5 6 Addl
Pickup
1.5 cubic yard $165.98 $305.13 $457.69 $610.26 $714.49 $811.48 $43.98
2 cubic yard $176.57 $326.29 $489.44 $652.58 $767.40 $874.96 $47.98
3 cubic yard $197.73 $368.62 $552.93 $737.23 $873.21 $1,001.94 $55.56
OTHER SERVICES
Frequency of Collections per Week
Size/Type 1 2 3 4 5 6
Scout Service $83.81 $199.69 $299.54 $399.39 $499.23 $599.07
Container Lock Charge $15.50
Enclosure Lock Charge $15.50
Sunday Service - Each Service $75.00
Valet ServiceforCarts $6.00
NOTES
Subscription to a trash bin shall include up to 2 Recycling and 2 Organics 96-Gal Carts.
Alternatively, customer may choose Recycling Bin Service or Organics Binat an additional charge.
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City of Diamond Bar - VVS Page 3 of 3 Solid Waste Services Franchise Agreement
EXHIBIT 1 - MAXIMUM MONTHLY RATES
Roll Off Box Other Services
ROLL OFF BOX HAULING SERVICE Rate
Roll off boxes and compactors (all sizes). Includes delivery and removal. $280.00 per haul
Roll off boxes and compactors (all sizes). Includes delivery and removal.
Customer owned equipment. $280.00 per haul
ROLL OFF BOX DISPOSAL / PROCESSING / OTHER FEES Rate
Solid waste (transfer only - no processing) $93.99 per ton
Solid waste processing (MRF) 1 $110.99 per ton
Commingled recyclables processing $65.00 per ton
Segregated green waste $117.67 per ton
Segregated food waste $117.67 per ton
Organics $117.67 per ton
C&D processing 2 $93.99 per ton
Roll-off box cleaning beyond one (1) per year. $150.00 per event
Redelivery/Return trip/Dry run $195.00 per event
Temporary roll-off daily rental after 7 days with no dump $35.00 per day
Relocation fee $175.00 per event
Sunday service surcharge $75.00 per event
TEMPORARY BIN SERVICE Rate
3 CY bin - deliver, pickup and one dump $167.00 per event
3 CY bin additional dump $60.00 per event
6 CY bin - deliver, pickup and one dump $206.00 per event
6 CY bin additional dump $68.00 per event
Daily rental after 7 days $35.00 per haul
BULKY ITEM COLLECTION Rate
MFD bulky item pickup - beyond four (4) pickup collection events per year. $40.00 per haul
OTHER FEES Rate
Bin cleaning bin fee beyond one (1) per year. $68.00 per event
Enclosure clean-out fee due to overflowing containers. $80.00 per event
Bin Exchange beyond once per Agreement Year $125.00 per event
Contamination fee upon third and subsequent occurrence in 12-month period. $75.00 per event
Late payment charge (unpaid balance each month after 30 days past due date) 1.50% per month
Emergency service - 1 Crew & 1 Truck $125.00 per hour
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EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 1 Franchise Agreement for Solid Waste Services
Applications for rate adjustments shall be prepared in accordance with the procedures provided herein
together with an Excel Worksheet entitled Exhibit 2 Rate Adjustment Procedure.
The rate adjustment calculation shall be prepared by completing the separate tabs in the Excel Worksheet; Tab
1A – SFD Carts and Bins, TAB 1B – Roll Off Box Hauling, Tab 1C – Other Services, and Tabs 2A, 2B and 2C which
contain the previous period rates. Tabs 3A – Adjusted SFD Rates, Tab 3B – Adjusted Bin Rates, and 3C – Adjusted
Roll Off & Other Rates will automatically calculate the adjusted rates based on the input into the previous
worksheets.
1. Procedure for SFD Cart s & Bin s – TAB 1A
Step One: Calculate Collection Component Percentage Change.
Table 1 – Tab 1A Example of Step One
The Collection Cost Component shall be calculated based on the following Cost Categories and Indices.
Cost Category Index
Labor Driver rates based on labor agreement.
Fuel Producer Price Index WPU05522101 – Commodity data for Fuels and related products
and power-Commercial natural gas, not seasonally adjusted.
Equipment Producer Price Index PCU33612-33612 – Industry data for Heavy duty truck
manufacturing, not seasonally adjusted.
All Other Consumer Price Index CUURS49ASA0L1E – All items less food and energy in Los Angeles-
Long Beach-Anaheim, CA, all urban consumers, not seasonally adjusted.
The following procedural steps are for completing Step One in Tab 1A – SFD Carts & Bins (refer to Table 1
above.)
1) In Column A, enter the “Previous Period Index Value” for each cost category. The values in this
worksheet serve as an example only. For Rate Year July 1, 2026 rate adjustment application, the
Previous Period Index Value" shall be the annual average values of the indices for the year
ending December 2025. (Refer to Section 4 for example of annual average calculation)
A B C D E F
Row Cost Category
Previous
Period Index
Value 1
New Index
Value 2
Percent
Change in
Index (COL B -
COL A) / COL A
Component
Weighting 3
Weighted
Percentage
Change
COL C * COL D)
Index
Source
1 Labor 26.2500 27.0400 3.0095%19.3400%0.5820%Note 12
2 Fuel 299.7508 270.7215 -9.6845%1.1800%-0.1143%
3 Equipment 156.7432 160.3549 2.3042%9.7200%0.2240%
4 Other (Except Material Handling)305.4580 316.9430 3.7599%35.1400%1.3212%
5 Total Collection Component 65.380%2.0130%
STEP ONE: Calculate Collection Component Percentage Change
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EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 2 Franchise Agreement for Solid Waste Services
For subsequent rate adjustment applications beginning with Rate Year July 1, 2027, the
Previous Period Index Value" shall be the indices values from the previous year's rate
adjustment application Column B.
2) In Column B, enter the "New Index Value" for each cost category. The “New Index Value” shall
be the annual average values of the indices ending December of the prior year.
3) In Column D, enter the “Component Weighting” for each cost category. The values entered in
Table 1, Column D were derived from the Contractor’s proposal and shall be used in the Rate
Year July 1, 2026 rate adjustment application.
For Subsequent rate adjustment applications beginning with Rate Year July 1, 2027,
Component Weightings" shall be as calculated in Step 6.
Step Two: Calculate Material Handling Component Percentage Change.
Table 2 – Tab 1A Example of Step Two
The following procedural steps are for completing Step Two in Tab 1A – SFD Carts & Bins (refer to Table 2
above).
1) In Column G, enter the “Previous Period Index Value” for the material handling. The values in
this worksheet serve as an example only. For the Rate Year July 1, 2026 rate adjustment
application, the "Previous Period Index Value" shall be the per ton tipping fee in effect at Puente
Hills MRF in December 2025.
For subsequent rate adjustment applications beginning with Rate Year July 1, 2027, the
Previous Period Index Value" for the material handling component shall be the per ton tipping
fee from the previous year’s rate adjustment application Column H.
2) In Column H, enter the "New Index Value" for the material handling component. The “New
Index Value” shall be the per ton tipping fee in effect at Puente Hills MRF in December of the
previous year.
G H I
Cost Component
Previous
Period Index
Value 4
New Index
Value 5
Percent Change in Index
COL H - COL H) / COL H
6 Material Handling 87.26 90.00 3.1400%
STEP TWO: Calculate Material Handling Component Percentage Change
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 3 Franchise Agreement for Solid Waste Services
Step Three: Calculate Material Handling Component Index.
Table 3 – Tab 1A Example of Step Three
The following procedural steps are for completing Step Three in Tab 1A – SFD Carts & Bins (refer to Table 3
above.)
1) Material handling facilities listed in Table 3 above are the material handling facilities planned
for use under this agreement as proposed by Contractor in their Proposal.
2) In Column J, enter the Previous Period Tipping Fee for the material handling facilities. The
values entered in Table 3, Column K were provided by the Contractor in their Proposal and
proposal and shall be used in the Rate Year July 1, 2026 rate adjustment application.
For subsequent rate adjustment applications beginning with Rate Year July 1, 2027, the
Previous Period Tipping Fee" values shall be the values from the previous year's rate
adjustment application Column N.
3) In Column K, enter the Previous Period Tonnage delivered to each of the material handling
facilities. The values entered in Table 3, Column K were provided by the Contractor in their
Proposal and shall be used in the Rate Year July 1, 2026 rate adjustment application.
4) In Column O, enter the total tons delivered to each facility for the previous 12-month period
ending December 31st.
Step Four: Calculate Percentage Change in Weighted Material Handling Component Index.
Table 4 – Tab 1A Example of Step Four
J K L M N O P
Row Material Handling Facilities 6
Previous
Period
Tipping Fee 7
Previous
Period
Tonnage 8
Previous Period
Material
Handling Cost
COL J * COL K)
Percent
Change in
Index (COL I
Row 6)
Adjusted
Tipping Fee
COL J * COL
M)
12 Month
Period Ending
December
Tonnage 9
New Material
Handling Cost
COL N * COL
O)
7 GCR&TRefuse Transfer to El Sobrante $63.48 14,643.0 $929,537.64 3.1400%$65.47 14,311.2 $936,998.85
8 GCR&TRecyclables Processing $120.66 3,640.0 $439,202.40 3.1400%$124.45 3,971.8 $494,290.62
9 GCR&TOrganics Transfer to Agromin $100.79 6,541.0 $659,267.39 3.1400%$103.95 6,541.0 $679,968.66
10 Unused $0.00
11 Totals 24,824.0 $2,028,007.43 24,824.0 $2,111,258.12
12 Material Handling Index Value Prior Period (L11 / K11) >>$81.6954 New Value (P11 / O11) >>$85.0491
STEP THREE: Calculate Material Handling Component Index
Q R S T U
Row Cost Component
Previous Index
Value
COL L, ROW
12)
New Index
Value
COL P, ROW
12)
Percent Change in
Index
COL Q - COL R) / COL
Q
Component
Weighting 10
Weighted
Percentage
Change
13 Material Handling Component 81.6954 85.0491 4.1050%34.6200%1.4212%
STEP FOUR: Calculate Percentage Change in Weighted Material Handling Index
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 4 Franchise Agreement for Solid Waste Services
The following procedural steps are for completing Step Four in Tab 1A – SFD Carts & Bins (refer to Table 4
above).
1) In Column T, Row 13, enter the Component Weighting for material handling.
The value entered in Table 4, Column T was derived from the Contractor’s Proposal and shall
be used in the Rate Year July 1, 2026 rate adjustment application.
For subsequent rate adjustment applications beginning with Rate Year July 1, 2027, the
Component Weighting" for the material handling component shall be as calculated in Step 6.
Step Five: Calculate The Permitted Percentage Rate Change.
Table 5 – Tab 1A Example of Step Five
The following procedural steps are for completing Step Five in Tab 1A – SFD Carts & Bins (refer to Table 5
above).
1) Enter any “Allowed Carry Over” percentage from prior period(s) into Column W, Row 16.
2) The permitted percentage rate adjustment is calculated in Column Z, Row 16.
Step Six: Calculate Cost Component Weightings For Future Rate Adjustment Calculations.
Table 6 – Tab 1A Example of Step Six
V W X Y Z
Row Cost Component
This Period
Percentage
Rate
Adjustment
Allowed Carry
Over Previous
Period(s)
Total Allowed
Percentage Rate
Adjustment
COL V + COL W)
Maximum 5%
any Rate Year
Next Periods
Carryover) 11
Total Permitted
Percentage Rate
Adjustment
COL X - COL Y) 11
14 Collection Component 2.013%
15 Material Handling Component 1.421%
16 Total 3.430%0.000%3.4300%0.0000%3.4300%
STEP FIVE: Calculate the Permitted Percentage Rate Change
AA AB AC AD AE
Row Cost Component
Component
Weighting This
Period
Percentage
Change as
Applied to Rate
Adjustment
Increase in Cost
Components
COL AA * COL AB)
Cost Component
Increased
COL AA + COL
AC)
Cost Components
Reweighted to
Equal 100% for
Future
Adjustments
17 Labor 19.3400%0.5820%0.1126%19.4526%19.2430%
18 Fuel 1.1800%-0.1143%-0.0013%1.1787%1.1660%
19 Equipment 9.7200%0.2240%0.0218%9.7418%9.6368%
20 Other (Except Material Handling 35.1400%1.3212%0.4643%35.6043%35.2206%
21 Material Handling Component 34.6200%1.4212%0.4920%35.1120%34.7337%
22 Total 100.0000%3.4341%1.0893%101.0893%100.0001%
STEP SIX: Calculate the Cost Components Weighting for Future Rate Adjustment Calculation
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 5 Franchise Agreement for Solid Waste Services
In step six, the component weights are automatically reset to equal 100% for use in the subsequent rate
adjustment.
2. Procedure for Roll Off Box Hauling – Tab 1B
Step One: Calculate Collection Component Percentage Change.
Table 7 – Tab 1B Example of Step One
The Hauling Cost Component shall be calculated based on the following Cost Categories and Indices.
Cost Category Index
Labor Driver rates based on labor agreement.
Fuel Producer Price Index WPU05522101 – Commodity data for Fuels and related products
and power-Commercial natural gas, not seasonally adjusted.
Equipment Producer Price Index PCU33612-33612 – Industry data for Heavy duty truck
manufacturing, not seasonally adjusted.
All Other Consumer Price Index CUURS49ASA0L1E – All items less food and energy in Los Angeles-
Long Beach-Anaheim, CA, all urban consumers, not seasonally adjusted.
The following procedural steps are for completing Step One in Tab 1B – Roll Off Box Hauling (refer to Table
7 above).
1) In Column A, enter the “Previous Period Index Value” for each cost category. The values in this
worksheet serve as an example only. For Rate Year July 1, 2026 rate adjustment application, the
Previous Period Index Value" shall be the annual average values of the indices for the year
ending December 2025.
For subsequent rate adjustment applications beginning with Rate Year July 1, 2027, the
Previous Period Index Value" shall be the indices values from the previous year's rate
adjustment application Column B.
2) In Column B, enter the "New Index Value" for each cost category. The “New Index Value” shall
be the annual average values of the indices ending December of the prior year.
A B C D E F
Row Cost Category
Previous
Period Index
Value 1
New Index
Value 2
Percent Change
in Index (COL B -
COL A) / COL A
Component
Weighting 3
Weighted
Percentage
Change
COL C * COL D)Index Source
1 Labor 26.2500 27.0400 3.0095%19.3400%0.5820%Note 5
2 Fuel 299.7508 270.7215 -9.6845%1.1800%-0.1143%
3 Equipment 156.7432 160.3549 2.3042%9.7200%0.2240%
4 Other (Except Material Handling)305.4580 316.9430 3.7599%35.1400%1.3212%
5 Total Hauling Component 65.3800%2.0130%
STEP ONE: Calculate Hauling Component Percentage Change
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 6 Franchise Agreement for Solid Waste Services
3) In Column D, enter the “Component Weightings” for each cost category. The values entered in
Table 7, Column D were derived from the Contractor’s proposal and shall be used in the Rate
Year July 1, 2026 rate adjustment application.
For Subsequent rate adjustment applications, "Component Weightings" shall be as
calculated in Step 3.
Step Two: Calculate The Permitted Percentage Rate Change.
Table 8 – Tab 1B Example of Step Two
The following procedural steps are for completing Step Two in Tab 1B – Roll Off Box Hauling (refer to Table
8 above).
1) Enter any “Allowed Carry Over” percentage from prior period(s) into Column H, Row 6.
2) The permitted percentage rate adjustment is calculated in Column K, Row 6.
Step Three: Calculate Cost Component Weightings For Future Rate Adjustment Calculations.
Table 9 – Tab 1B Example of Step Three
In step three, the component weights are automatically reset to equal 100% for use in the subsequent rate
adjustment.
3. Procedure for Other Services – Tab 1C
The following procedure applies for Tab 1C – Other Services. Other services are those that do not have a
material handling component such as scout service, container lock, bin cleaning service, etc.
G H I J K
Row Cost Component
This Period
Percentage
Rate
Adjustment
Allowed
Carry Over
Previous
Period(s)
Total Allowed
Percentage Rate
Adjustment
COL G + COL H)
Maximum 5%
any Rate Year
Next Periods
Carryover) 4
Total Permitted
Percentage Rate
Adjustment
COL X - COL Y) 4
6 Hauling Component 2.0100%0.0000%2.0100%0.0000%2.0100%
STEP TWO: Calculate the Permitted Percentage Rate Change
L M N O P
Row Cost Category
Component
Weighting
This Period
Percentage
Change as
Applied to
Rate
Adjustment
Increase in Cost
Components
L * M)
Cost
Component
Increased
L + N)
Cost Components
Reweighted to
Equal 100% for
Future
Adjustments
7 Labor 19.3400%0.5820%0.1126%19.4526%29.4837%
8 Fuel 1.1800%-0.1143%-0.0013%1.1787%1.7865%
9 Equipment 9.7200%0.2240%0.0218%9.7418%14.7653%
10 Other 35.1400%1.3212%0.4643%35.6043%53.9645%
11 Total 65.3800%2.0130%0.5973%65.9773%100.0000%
STEP THREE: Calculate the Cost Components Weighting for Future Rate Adjustment Calculation
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 7 Franchise Agreement for Solid Waste Services
Step One: Calculate Service Cost Component Percentage Change
Table 10 – Tab 1C Example of Step One
The Service Component shall be calculated based on the following Cost Categories and Indices.
Cost Category Index
Labor Driver rates based on labor agreement.
Fuel Producer Price Index WPU05522101 – Commodity data for Fuels and related products
and power-Commercial natural gas, not seasonally adjusted.
Equipment Producer Price Index PCU33612-33612 – Industry data for Heavy duty truck
manufacturing, not seasonally adjusted.
All Other Consumer Price Index CUURS49ASA0L1E – All items less food and energy in Los Angeles-
Long Beach-Anaheim, CA, all urban consumers, not seasonally adjusted.
The following procedural steps are for completing Step One in Tab 1C – Other Services (refer to Table 10
above).
1) In Column A, enter the “Previous Period Index Value” for each cost category. The values in this
worksheet serve as an example only. For Rate Year July 1, 2026 rate adjustment application, the
Previous Period Index Value" shall be the annual average values of the indices for the year
ending December 2025.
For subsequent rate adjustment applications beginning with Rate Year July 1, 2027, the
Previous Period Index Value" shall be the indices values from the previous year's rate
adjustment application Column B.
2) In Column B, enter the "New Index Value" for each cost category. The “New Index Value” shall
be the annual average values of the indices ending December of the prior year.
3) In Column D, enter the “Component Weightings” for each cost category. The values entered in
Table 10, Column D were derived from the Contractor’s proposal and shall be used in the Rate
Year July 1, 2026 rate adjustment application.
A B C D E F
Row Cost Category
Previous
Period Index
Value 1
New Index
Value 2
Percent Change
in Index (COL B -
COL A) / COL A
Component
Weighting 3
Weighted
Percentage Change
COL C * COL D)Index Source
1 Labor 26.2500 27.0400 3.0095%19.3400%0.5820%Note5
2 Fuel 299.7508 270.7215 -9.6845%1.1800%-0.1143%
3 Equipment 156.7432 160.3549 2.3042%9.7200%0.2240%
4 Other (Except Material Handling)305.4580 316.9430 3.7599%69.7600%2.6229%
5 Totals 100.000%3.3147%
STEP ONE: Calculate Percentage Change in Index
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 8 Franchise Agreement for Solid Waste Services
For Subsequent rate adjustment applications, "Component Weightings" shall be as calculated
in Step 3.
Step Two: Calculate The Permitted Percentage Rate Change.
Table 11 – Tab 1C Example of Step Two
The following procedural steps are for completing Step Two in Tab 1C – Other Services (refer to Table 11
above).
1) Enter any “Allowed Carry Over” percentage from prior period(s) into Column H, Row 6.
2) The permitted percentage rate adjustment is calculated in Column K, Row 6.
Step Three: Calculate Cost Component Weightings For Future Rate Adjustment Calculations.
Table 12 – Tab 1C Example of Step Three
In step three, the component weights are automatically reset to equal 100% for us in the subsequent rate
adjustment.
4. Procedure for Calculating Adjusted Rates – Tab 2A, 2B, and 2C
Step One: Enter the previous period SFD Rates into Tab 2A
Step Two: Enter the previous period Bin Rates into Tab 2B
Step Three: Enter the previous period Roll Off and Other Rates into Tab 2C
G H I J K
Row
This Period
Percentage
Rate
Adjustment
Allowed
Carry Over
Prior
Period(s)
Total Allowed
Percentage
Rate
Adjustment
COL G + COL
H)
Maximum 5%
any Rate Year
Next Period
Carryover) 4
Total Permitted
Percentage Rate
Adjustment
COL I - COL J) 4
6 Service Component 3.100%0.000%3.100%0.000%3.100%
STEP TWO: Calculate the Permitted Percentage Rate Change
L M N O P
Row Cost Category
Component
Weighting
This Period
Percentage
Change as
Applied to
Rate
Adjustment
Increase in
Cost
Components
COL L * COL
M)
Cost
Component
Increased
COL L + COL
N)
Cost Components
Reweighted to
Equal 100% for
Future
Adjustments
7 Labor 21.5000%0.6470%0.1391%21.6391%21.2827%
8 Fuel 2.3000%-0.2227%-0.0051%2.2949%2.2571%
9 Equipment 13.0000%0.2995%0.0389%13.0389%12.8242%
10 Other (Except Material Handling)63.2000%2.3763%1.5018%64.7018%63.6361%
11 Total 100.0000%3.1001%1.6747%101.6747%100.0001%
STEP THREE: Calculate the Cost Components Weighting for Future Rate Adjustment Calculation
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 9 Franchise Agreement for Solid Waste Services
For Rate Year July 1, 2026 rate adjustment application, the previous period rates shall be the approved
rates for rate year 2024/2025. For subsequent rate adjustment applications beginning with Rate Year July
1, 2027, the previous period rates shall be the prior Rate Year’s approved rates.
Upon completion of the procedures established in Sections 1 through 4, the maximum rates will calculate
automatically in Tab 3A – Adjusted SFD Rates, Tab 3B – Adjusted Bin Rates, and 3C – Adjusted Rolloff and
Other Rates.
5. Average Annual Change in Published Indices
Fuel Index
The fuel rate adjustment index is calculated using the “average annual change” as demonstrated in the
example below, measured for the 12 months ending December prior to the Rate Year anniversary date
compared to the 12 months ending December in the previous year. The Bureau of Labor Statistics
publishes the Producer Price Index for Fuels and Related Products and Power – Natural Gas.
In the example below, the average annual index for the 12 months ended December 2023 of 270.7215 is
the “New Index Value” for Fuel and it is to be entered into Column B, Row 2 of the Rate Adjustment
Procedure worksheet Tabs 1A – SFD Carts & Bins, 1B – Roll Off Box Hauling, and 1C – Other Services.
The average annual index for the 12 months ended December 2022 of 299.7508 is the “Previous Period
Index Value” for fuel and it is to be entered into Column A, Row 2 of the Rate Adjustment Procedure
worksheet Tabs 1A – SFD Carts & Bins, 1B – Roll Off Box Hauling, 1C – Other Services.
This would result in a -9.6845% decrease to the Fuel cost category of the rates as calculated in Column C,
Row 2 in Tabs 1A, 1B, and 1C.
PPI Commodity Data
Series Id: WPU05522101
Not Seasonally Adjusted
Series Title: PPI Commodity data for Fuels and related products and power-Commercial natural gas,
not seasonally adjusted
Group: Fuels and related products and power
Item: Commercial natural gas, Pacific
Base Date: 199012
Source: https://data.bls.gov/timeseries/WPU05522101
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 10 Franchise Agreement for Solid Waste Services
Equipment Index
The PPI rate adjustment index is calculated using the “average annual change” as demonstrated in the
example below, measured for the 12 months ending December prior to the Rate Year anniversary date
compared to the 12 months ending December in the previous year.
In the example below, the average annual index for the 12 months ended December 2023 of 160.3549 is
the “New Index Value” for Equipment and it is to be entered into Column B, Row 3 of the Rate Adjustment
Procedure worksheet Tabs 1A – SFD Carts & Bins, 1B – Roll Off Box Hauling, 1C – Other Services.
The average annual index for the 12 months ended December 2022 of 156.7432 is the “Previous Period
Index Value” for Equipment and it is to be entered into Column A, Row 3 of Tab 1A – SFD Carts & Bins, 1B –
Roll Off Box Hauling, 1C – Other Services.
This would result in a 2.3042% increase to the Equipment cost category of the rates as calculated in
Column C, Row 3 of Tabs 1A, 1B, and 1C.
PPI Industry Data
Series Id: PCU33612-33612-
Series Title: PPI industry data for Heavy duty truck manufacturing, not seasonally adjusted
Industry: Heavy duty truck manufacturing
Product: Heavy duty truck manufacturing
Base Date: 200312
Source: https://data.bls.gov/
PPI Commodity Data
Series Id:WPU05522101
Year Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Annual
2014 195.0000 202.2000 216.3000 209.1000 206.2000 201.6000 203.1000 197.1000 195.3000 191.4000 193.6000 198.3000 200.7667
2015 196.6000 189.8000 183.1000 175.0000 169.3000 173.6000 173.5000 174.9000 171.0000 170.4000 171.1000 171.1000 176.6167
2016 173.1000 171.4000 164.2000 163.2000 161.4000 161.7000 170.3000 176.5000 176.5000 178.5000 183.4000 184.5000 172.0583
2017 192.1000 190.7000 188.5000 188.8000 188.1000 190.2000 187.4000 187.3000 185.8000 184.8000 190.9000 194.0000 189.0500
2018 193.1000 201.0000 195.8000 190.5000 184.6000 183.7000 185.1000 188.9000 186.1000 185.1000 191.3000 203.0000 190.6833
2019 203.5000 199.7000 198.5000 193.8000 187.0000 186.6000 185.4000 188.5000 184.4000 185.6000 190.9000 193.4000 191.4417
2020 195.1000 191.2000 187.3000 180.7000 178.8000 180.7000 178.5000 181.4000 185.6000 184.8000 200.8000 202.2000 187.2583
2021 206.2000 208.3000 212.7000 213.9000 215.9000 222.1000 223.6250 232.5240 238.5540 254.8440 267.3180 267.6130 230.2982
2022 269.8120 267.5040 265.5180 273.0230 291.6530 317.0510 306.7300 321.1900 330.3090 317.9990 312.2300 323.9900 299.7508
2023 364.2930 318.3540 282.9800 260.5790 244.8270 242.0070 246.6130 251.0810 245.7170 250.4990 269.6930 272.0150 270.7215
2024 272.211(P)273.192(P)
9.6845%
P : Preliminary. All indexes are subject to monthly revisions up to four months after original publication.
Percent Change inIndex (270.72150 - 299.7508) / 299.7508
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 11 Franchise Agreement for Solid Waste Services
CPI Index
The CPI rate adjustment index is calculated using the “average annual change” as demonstrated in the
example below, measured for the 12 months ending December prior to the Rate Year anniversary date
compared to the 12 months ending December in the previous year.
In the example below, the average annual index for the 12 months ended December 2023 of 316.9430 is
the “New Index Value” for Other (Except Material Handling) and is to be entered into Column B, Row 4, of
the Rate Adjustment Procedure worksheet Tabs 1A – SFD Carts & Bins, 1B – Roll Off Box Hauling, and 1C –
Other Services.
The average annual index for the 12 months ended December 2022 of 305.4580 is the “Previous Period
Index Value” for “Other (Except Material Handling)” and is to be entered into Column A, Row 4 of the Rate
Adjustment Procedure worksheet Tabs 1A – SFD Carts & Bins, 1B – Roll Off Box Hauling, and 1C – Other
Services.
This would result in a 3.7599% increase to the Other (Except Material Handling) cost category of the rates
as calculated in Column C, Row 4 of Tabs 1A, 1B, and 1C.
CPI for All Urban Consumers (CPI-U)
Series Id: CUURS49ASA0L1E
Not Seasonally Adjusted
Series Title: All items less food and energy in Los Angeles-Long Beach-Anaheim, CA, all urban consumers, not
seasonally adjusted
Area: Los Angeles-Long Beach-Anaheim, CA
Item: All items less food and energy
Base Period: 1982-84=100
Source: https://data.bls.gov/timeseries/CUURS49ASA0L1E
PPI Industry Data
Series Id:PCU33612-33612-
Year Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Annual
2014 138.8000 139.2000 139.3000 139.1000 139.1000 139.1000 139.1000 139.4000 139.4000 139.6000 139.7000 139.6000 139.2833
2015 140.7000 140.9000 141.9000 141.9000 141.7000 141.7000 142.3000 142.4000 142.4000 142.5000 142.7000 142.9000 142.0000
2016 144.3000 144.3000 144.2000 144.6000 144.8000 144.6000 144.6000 144.8000 145.2000 145.0000 145.2000 145.4000 144.7500
2017 147.8000 147.6000 147.4000 148.2000 148.2000 147.3000 147.6000 147.7000 147.4000 147.0000 147.4000 147.5000 147.5917
2018 147.6000 148.5000 148.7000 148.5000 148.8000 148.8000 149.2000 150.3000 150.3000 150.3000 150.3000 150.3000 149.3000
2019 150.5000 150.5000 150.5000 150.5000 150.5000 150.5000 151.1000 151.1000 151.1000 151.1000 151.1000 151.1000 150.8000
2020 151.8000 151.8000 151.8000 151.8000 151.8000 151.8000 152.6000 152.6000 152.6000 152.7000 152.7000 152.9000 152.2417
2021 152.9000 152.9000 153.0000 153.1000 153.2000 153.4000 153.4500 153.7860 153.7860 153.8380 154.0220 154.0220 153.4503
2022 154.6460 154.7010 154.7010 154.7010 156.8450 157.5270 157.5460 157.6830 157.7430 158.1470 158.2320 158.4460 156.7432
2023 158.5920 159.4920 159.4940 159.6290 159.8490 160.3320 160.9030 160.9040 161.1860 161.2230 161.2880 161.3670 160.3549
2024 161.367(P)161.633(P)
2.3042%Percent Change in Index (160.3549 - 156.7432) / 156.7432
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
EXHIBIT 2 – RATE ADJUSTMENT PROCEDURE
City of Diamond Bar – VVS 12 Franchise Agreement for Solid Waste Services
Consumer Price Index for All Urban Consumers (CPI-U)
Series Id:CUURS49ASA0L1E
Year Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Annual
2014 239.084 239.908 240.322 240.507 240.366 240.46 240.981 241.574 242.016 242.36 241.842 241.491 240.90900
2015 242.003 242.806 243.957 244.138 244.8 245.236 245.394 245.896 246.488 247.539 248.12 248.14 245.37600
2016 249.652 251.059 251.438 251.672 253.179 253.074 253.042 253.775 253.898 254.388 253.711 253.882 252.73100
2017 256.209 257.518 257.903 258.472 258.872 258.924 260.02 260.698 261.277 262.829 262.656 262.96 259.86200
2018 264.641 266.332 267.434 267.945 268.532 268.094 268.484 268.939 271.259 271.982 271.552 270.898 268.84100
2019 273.579 273.716 274.954 276.185 276.421 277.384 277.59 278.131 278.935 279.732 279.781 278.812 277.10200
2020 281.022 282.124 280.815 280.885 281.34 282.329 283.839 283.752 282.712 283.055 283.873 282.907 282.38800
2021 282.846 282.86 283.389 286.255 287.323 288.958 290.279 290.327 291.056 292.702 294.154 295.428 288.79800
2022 298.501 299.588 300.952 302.803 304.024 306.206 306.958 308.463 309.292 310.31 309.578 308.824 305.45800
2023 312 313.159 313.828 316.523 317.11 318.489 317.529 319.163 319.091 318.577 318.392 319.457 316.94300
2024 323.601 325.02
3.7599%Percent Change in Index (316.9430 - 305.4580) / 316.9430
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
EXHIBIT 3 – LIST OF DESIGNATED FACILITIES
City of Diamond Bar – VVS 1 Franchise Agreement for Solid Waste Services
Contractor designates the following Solid Waste Facilities for Solid Waste Collected in
CITY.
1. Transfer Facilities
a. Grand Central Recycling and Transfer Station (SWIS #: 19-AA-1042) 999 Hatcher Avenue
Industry, CA 91748 is the primary facility for delivery and transfer of solid waste collected in the
City.
2. Mixed Recycling Facility
a. Grand Central Recycling and Transfer Station (SWIS #: 19-AA-1042) 999 Hatcher Avenue
Industry, CA 91748 is the primary facility for delivery and transfer of solid waste collected in
the City.
3. Organic Waste Facility
a. Grand Central Recycling and Transfer Station (SWIS #: 19-AA-1042) 999 Hatcher Avenue
Industry, CA 91748 is the primary facility for delivery and transfer of solid waste collected in the
City.
b. Agromin (need specific location(s))
4. Construction and Demolition Waste
a. Grand Central Recycling and Transfer Station (SWIS #: 19-AA-1042) 999 Hatcher Avenue
Industry, CA 91748 is the primary facility for delivery and transfer of solid waste collected in the
City.
5. Disposal Facilities
a. El Sobrante Landfill (SWIS #: 33-AA-0217), 10910 Dawson Canyon Rd, Corona, CA, 92883 is the
primary facility for the delivery and disposal of solid waste collected in the City.
b. Olinda Alpha Landfill (SWIS(30-AB-0035) 1942 N. Valencia Avenue, Brea, CA 92823
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
EXHIBIT 4 – LIST OF DIVERSION PROGRAM MATERIALS
City of Diamond Bar – VVS 1 Franchise Agreement for Solid Waste Services
1. Accepted Materials
Contractor shall collect the Accepted Materials listed below fortheSingle-Family Dwelling Recycling
Program.
SINGLE-FAMILY RECYCLING
Accepted Materials Prohibited Materials
Cardboard
Cardboard, chipboard / boxboard Milk/Juice
cartons egg cartons.
Wax-cardboard
Paper
White paper, colored paper, envelopes, junk mail,
soft cover books/manuals, glossy paper, shredded
paper, brown paper bags, packaging, wrapping
paper, and carbonless paper.
Paper tissues, paper towels, paper with plastic
coating (i.e., photographs, label paper), paper
with food, waxed paper, foil lined paper, hard
cover books / manuals, Tyvek (non-tearing)
envelopes, and non-paper bags.
Plastic
Empty PET bottles #1, HDPE bottles #2, Plastics
3, #4, #6, and #7, HDPE bottles #5.
Plastic liners (i.e., cereal bags), bubble wrap,
plastic, film.
Aluminum & Tin
Empty aluminum cans, empty aerosol cans, pie
tins, tin cans, loose jar lids.
Glass
Glass including empty glass beverage containers,
empty gloss food containers, all glass colors.
Windows, mirrors, dishware, ceramics, light
bulbs, fluorescent tubes, Pyrex, or similar
material.
Other
Wood furniture, Styrofoam, solid waste,
hazardous waste, fiberglass materials, tarps,
textiles, clothes, shoes, E-Waste, U-Waste and
small manufactures goods (e.g., purses,
handbags, and backpacks.)
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
EXHIBIT 4 – LIST OF DIVERSION PROGRAM MATERIALS
City of Diamond Bar – VVS 2 Franchise Agreement for Solid Waste Services
SINGLE-FAMILY ORGANICS RECYCLING
Accepted Materials Prohibited Materials
Food Waste
Food scraps including fruits, vegetables, peels,
and pits.
Bread, grain, pasta, and nuts
Tea bags, tea leaves, coffee grounds, and filters
Meat, poultry, fish, seafood, and bones
Dairy products, eggs, fish, flowers, leaves.
Egg cartons, paper placements, paper towels.
Serviettes, paper plates, compostable bags
Food Soiled Paper Goods
Coffee filters, tea bags, soiled paper bags, paper
towels, napkins, and uncoated take-out
containers.
Yard Waste
Small tree limbs, brush, plant materials or grass.
branches less than four feet long and four inches
in in diameter)
NoStyrofoam
No Glass
No Metals
No grease trappings or tallow
No Liquids
No plastic utensils, plates, or cups
No aluminum foil packaging
No Non-compostable plastic bags
2. Changes to Accepted Materials
Contractor may update the list of Accepted Materials to reflect changes in markets, recyclability of
materials, or acceptance by processor by giving sixty (60) days’ advance written notice to CITY and
thirty (30) day advance written notice to Customers.
Any changes in the list of Accepted Materials shall also be accompanied by either a new Container
label or a graphic sticker affixed by Contractor to Containers which clearly indicate the updated
listing of materials accepted and not accepted, or through the use of a Quick Response Code (QR
Code) affixed by Contractor to Containers from which Commercial Customers can access the
updated listing of materials accepted and not accepted using a smart phone or tablet.
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
EXHIBIT 5
CONTRACTOR’S FAITHFUL PERFORMANCE BOND
Guaranty
KNOW ALL MEN BY THESE PRESENTS:
That , a California , as PRINCIPAL, and ,
a Corporation organized and doing business by
virtue of the laws of the State of California, and duly licensed for the purpose of making,
guaranteeing, or becoming sole surety upon bonds or undertakings required or authorized by
the laws of the State of California, as SURETY, are held and firmly bound to City, hereinafter
called OBLIGEE, in the penal sum of one-hundred twenty-five thousand dollars ($125,000) lawful
money of the United States, for the payment of which, well and truly to be made, we and each
of us hereby bind ourselves, and our and each of our heirs, executors, administrators,
successors, and assigns, jointly and severally, firmly by these presents.
NOW, THEREFORE, THE CONDITION OF THIS OBLIGATION IS SUCH THAT:
WHEREAS, the above bounden PRINCIPAL has entered into a contract, entitled "SOLID WASTE
SERVICE FOR THE CITY OF DIAMOND BAR" with City, to do and perform the following work, to
wit: Collect, Process and Dispose of Solid Waste generated within City, in accordance with the
contract.
NOW, THEREFORE, if the above bounden PRINCIPAL shall well and truly perform, or cause to be
performed each and all of the requirements and obligations of said contract to be performed by
said PRINCIPAL, as in said contract set forth, then this BOND shall be null and void; otherwise it
will remain in full force and effect.
And the said Surety, for value received hereby stipulates and agrees that no change, extension of
time, alteration or addition to the terms of the contract or to the work to be performed
thereunder or the specifications accompanying the same shall in any wise affect its obligations
on this BOND, and it does hereby waive notice of any such change, extension of time, alteration
or addition to the terms of the contract or to the work or to the specifications.
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EXHIBIT 5
CONTRACTOR’S FAITHFUL PERFORMANCE BOND
In the event suit is brought by OBLIGEE to enforce the provisions of this bond, said Surety will
pay to OBLIGEE a reasonable attorney’s fee, plus costs of suit, in an amount to be fixed by the
court.
IN WITNESS WHEREOF, said PRINCIPAL and said SURETY have caused these presents to be duly signed
and sealed this DAY OF 20 .
a California Corporation SURETY
By: By:
PRINCIPAL) (ATTORNEY IN FACT)
SEAL) (SEAL)
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Exhibit 6
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
Valley Vista Services
17445 E. Railroad St.
City of Industry, CA 91748
SOLID WASTE
SERVICES
Due Date:
August 30, 2023
City of Diamond Bar
21810 Copley Dr
Diamond Bar, CA 91765
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August 30, 2023
City of Diamond Bar
C/O: Oce of the City Clerk
21810 Copley Dr
Diamond Bar, CA 91765
RE: CITY REQUEST FOR PROPOSAL NO. 2M20 10
To Whom it May Concern:
Valley Vista Services, Inc. (VVS) extends its gratitude for the privilege to present the enclosed
the Proposal in response to the City of Diamond Bar’s Request for Proposal No. 2M20-10 for
Solid Waste Services (the “RFP”). Within this Proposal, we outline the array of core values that
Valley Vista Services, Inc. aims to provide for the City of Diamond Bar (the City). Referred to as
the “Valley Vista Cares Value Added,” these values encompass an assortment of advantages,
cost considerations, and corporate principles that exemplify our customer-centric approach to
service and community engagement.
Asan established family-owned and operated enterprise inthe realm ofsolid waste management,
boasting over six decades of experience, VVS possesses a steadfast condence in its ability to
not only meet but surpass the stipulations delineated in the City’s RFP. Among the elements
encompassed by the Valley Vista Cares Value Added, this Proposal highlights:
The introduction of a state-of-the-art collection eet that not only meets but exceeds all
standards set by the Air Quality Management District (AQMD). This eet is meticulously
designed and constructed by residents of Diamond Bar with long-standing ties to the
community.
Our commitment to maintaining competitive rates has enabled us to enhance services and
elevate customer satisfaction levels within the city.
The establishment of a dedicated Customer Convenience Center, sta ed by consummate
professionals, conveniently located in the civic center vicinity. This center ensures facile
access for customers, allowing them to process payments, request bins, or address any
concerns they might encounter.
The inception of the distinctive Valley Vista Value Added Program tailored to o er support to
individuals facing mobility challenges, particularly senior citizens and those with disabilities.
The strategic positioning of operations facilities, situated within a8-mile radius for enhanced
eciency.
A pioneering and all-encompassing diversion program that aligns with and outstrips
prevailing diversion regulations. This program is marked by a “NO FOOD to LANDFILLS”
facet, setting Valley Vista apart in this regard.
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Within the forthcoming Proposal, you will discover that Valley Vista not only presents a
comprehensive approach to waste collection and recycling services, but also a holistic
community-oriented methodology that is poised to surpass your expectations.
Valley Vista Services, Inc. will administer this franchise contract from our corporate headquarters
located at 17445 East Railroad Street, City of Industry, CA 91748. For any queries or additional
information concerning this Proposal, I, will serve as the designated point of contact. You can
reach me through the following channels:
Mr. David Perez
dmperez@valleyvistaservices.com
626) 855-5555
626) 581-7615 FAX
Valley Vista Services, Inc., along with our 400 employees, look forward to the opportunity to
serve the residents and businesses in Diamond Bar. We appreciate your time and look ahead to
negotiating a mutually advantageous agreement.
Thank you for your consideration,
David Perez
President/CEO
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3. PROPOSAL FOR SOLID WASTE SERVICES
Collection Services Approach
Customer Service Center
Implementation Plan
AB 341, AB 1826, and SB 1383
Implementation Plan
Food and Rescue Donation Program
Organics Waste Recycling Program
Recyclable Materials
Procurement of Received Organic
Waste Products
Proposed Operation Facilities
Proposed Disposal, Transfer, and
Processing Facilities
2. PROPOSER OVERVIEW
Business Structure
Proposer’s Experience
Key Personnel Qualications
Proposer’s Past and Pending Litigation
Financial Information
Insurance
1. GENERAL REQUIREMENTS
Title Page
Cover Letter
Table of Contents
6. RATE PROPOSALS
Residential Sector Rate Proposal
Commercial Sector Rate Proposal
City-Wide Rate Proposal
Alternative Rate Proposal(s)
TABLE OF
CONTENTS01 - p01
02 - p01
03 - p01
04 - p01
05 - p01
06 - p01
07 - p01
1.1
1.2
1.3
6.1
6.2
6.3
6.4
2.1
2.2
2.3
2.4
2.5
2.6
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
4. DISPLACED EMPLOYEE RETENTION
5. EXCEPTIONS TO THE AGREEMENT
7. PROPOSER CODE OF CONDUCT
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0202
PROPOSER OVERVIEW
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Corporate background
Valley Vista Services, Inc. (VVS) boasts an extensive and distinguished history within the San
Gabriel Valley, closely intertwined with the Perez family legacy. The roots of this history date
back to 1910 when Vicente Perez, the patriarch of the family, immigrated from Spain and
settled in the evolving landscape of the San Gabriel Valley—a region transformed from rural
orange groves to a burgeoning suburban industrial hub. The Perez family’s core principles,
encompassing unity, industriousness, community involvement, and entrepreneurial drive,
aligned seamlessly with the region’s growth trajectory, thus setting the stage for Valley Vista’s
prosperous journey in Southern California.
PROPOSER OVERVIEW
2.1 BUSINESS STRUCTURE
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In the 1950s, Vicente Perez’seldest son, Manuel
Perez, recognized the absence of adequate
disposal services in the Eastern San Gabriel
Valley. Driven by determination, he procured
his rst truck and established City of Industry
Disposal in 1957. Through sheer persistence,
the company secured its inaugural residential
franchise, a reection of his unwavering
commitment to service and his vision for an
improved community. In a testament to his
dedication, he initiated collection services
without cost to residents. In 1968, as his
reputation for exceptional service spread, he
successfully secured the City’s commercial
contract. Presently, Valley Vista retains its
exclusive position as the franchised hauler for
both residential and commercial operations in
the City of Industry. The formal incorporation
of Valley Vista in 1994 marked an expansion of
its service ethos to encompass communities
beyond City of Industry. This service ethos
is rooted in its enduring philosophy of
enhancing quality of life through relationship-
building, innovative waste disposal, recycling
programs, and competitive pricing.
The remarkable 60-year journey of Valley
Vista stands as a tribute to the commitment
and devotion of its management and
workforce, who constitute the bedrock of
the organization. Comprising more than 250
employees residing in the very communities
they serve; these individuals embody the
company’s ethos of delivering exceptional
service in every interaction. Whether it’s the
drivers, oce personnel, safety and security
sta , recycling coordinators, route supervisors,
accountants, administrators, or local
community representatives, their collective
e orts exemplify the caliber, service, safety,
and dedication synonymous with Valley Vista.
Possessing a comprehensive prociency
across all service levels outlined in the RFP,
Valley Vista demonstrates a proven track
record as a well-managed, nancially stable,
and solvent company, fully equipped to
exceed the stipulations dened by the City of
Diamond Bar. Just as the region has expanded,
so has Valley Vista’s client base, welcoming
cities into its fold through seamless transitions
from previous waste haulers. Meticulously
executed implementation plans have ensured
seamless and uninterrupted service for both
residential and commercial clients. Valley
Vista administers services to cities through
both exclusive and non-exclusive franchise
agreements throughout the region.
Valley Vista cordially extends an invitation to
the City of Diamond Bar and its sta to visit
its City of Industry oces and partake in a
comprehensive facilities’ tour. This rst-hand
experience will provide valuable insight into
the superior quality and operational eciency
available to the city.
PROPOSER OVERVIEW
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Corporate Structure
Valley Vista Services, Inc., serving as the central entity overseeing waste management operations,
functions as a corporation under its legal framework. Distinguished by its exclusive ownership
and operation by the Perez family, this corporate structure aligns with their overarching holding
company, Zerep Management Corporation. This family-driven ownership model underscores
the commitment to excellence that characterizes our services.
Furthermore, Grand Central Recycling, Inc. (GCR), a separate corporate entity also owned and
operated by the Perez family, is entrusted with managing material recovery transfer operations.
GCR plays a pivotal role in advancing our comprehensive waste management strategy.
Both Valley Vista Services, Inc. and Grand Central Recycling, Inc. have been established and
incorporated in California, thus arming their authorization to conduct business in the state.
Corporate timeline:
1957
Established
1994
Valley Vista Services
established and
incorporated in
California
1999
Grand Central
Recycling and
Transfer Station
in California
Valley Vista Ocers
Chief Executive Ocer:
David M. Perez
Chief Financial Ocer:
Christopher Perez
Corporate Headquarters:
17445 East Railroad Street
City of Industry, CA 91748
PROPOSER OVERVIEW
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2.2 PROPOSER’S EXPERIENCE
Operating up to 7 trucks, 7 days aweek, we seamlessly transitioned to this system, expanding
our services to 500 commercial and industrial accounts (bins and roll-o s), 3,200 multi-
family units (bins), and 6,500 single-family units (carts), while elevating service quality.
This transition involved the strategic distribution of over 20,000 carts, complemented by
educational packets and the smooth removal of prior waste containers. The implementation
of the three-cart program within La Puente stands as an operational and diversion success
story. Our commitment to communication is reected in the quarterly distribution of our
bilingual newsletter to every resident. Moreover, we actively engage with the community
through participation in local service clubs, support for public events, and invaluable recycling
education in local schools
The success of the waste management program in La Puente is evident in the gures:
City of La Puente
PROPOSER OVERVIEW
All services for County commercial franchises are the same: temporary bin rental, solid waste,
recycling, organics, bulky items, e-waste and holiday trees – but with the following exceptions
Medical, Hazardous, Radioactive, Pharmaceutical or Construction and Demolition (C&D) Wastes.
Full franchise service areas (all jurisdictions except County commercial and Diamond Bar)
include sharps disposal, Household Hazardous Waste (HHW) roundups, C&D disposal, in
addition to temporary bin rental, solid waste, recycling, organics, and bulky items, e-waste and
holiday trees.
For over twenty-ve years, Valley Vista
has held the exclusive municipal waste
hauler franchise for the City of La
Puente, securing this privilege in 1994. Our
commitment to service extends to both
residential and commercial sectors, where
we introduced an innovative three-cart
automated collection system tailored to
meet the diverse needs of the community.
1994 - 2029Service
Contact
Mr. John DiMario
Development Director
626) 855-1501
jdimario@lapuente.org
Residential:
Residential Tonnage Collected:
16,237.57 tons
Total Residential Diversion:
4,045.87 tons
Total Disposed:
12,191.70 tons
Residential Diversion Rate: 25%
Commercial:
Commercial Tonnage Collected:
786.91 tons
Total Commercial Diversion:
4,100.14 tons
Total Disposed:
3,313.23 tons
Commercial Diversion Rate: 19%
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City of Cypress
uncooperative. In response, Valley Vista’s transition team executed detailed route audits
and data extractions from various sources to construct a comprehensive customer base
and routing structure.
Demonstrating our unwavering commitment to prompt delivery, Valley Vista took a calculated
risk by ordering rolling stock before the contract was formally awarded. Amidst concurrent
tasks, including crafting a tailored education program, nalizing contract negotiations,
and accelerating customer outreach, constant communication with the city was
maintained. To facilitate equipment exchange, we procured a local yard and shouldered
the responsibility of distributing new carts and containers while collecting the previous
hauler’s equipment. Employing innovative thinking, Valley Vista ensured a seamless transition,
contributing to a positive launch of the new franchise agreement. As an added value, we
established a local retail oceand yard to provide convenient access andswift responses
to service requests. This approach exemplies Valley Vista’s commitment to ecient and
customer-centric solutions.
Valley Vista serves a diverse customer spectrum, encompassing 12,833 single-family
residential, 129 multi-family residential, and 840 commercial customers. Operating 7
days a weekandutilizingupto12 trucks, our commitment to excellence remains unwavering.
The success of the waste management program in Cypress is evident in the gures:
PROPOSER OVERVIEW
In late 2014, Valley Vista embarked on
one of its most assertive transition
plans when awarded a bid by the City of
Cypress. The award required the contract
to commence by mid-2015, prompting
Valley Vista and the city to collaborate
closely on a streamlined transition strategy.
However, an unforeseen challenge
emerged as the incumbent hauler proved
2015 - 2035Service
Contact
Mr. Doug Dancs
714) 229-6740
ddancs@cypressca.org
Residential:
Residential Tonnage Collected:
20,392.75 tons
Total Residential Diversion:
6,197.1 tons
Total Disposed:
14,195.65 tons
Residential Diversion Rate: 30%
Commercial:
Commercial Tonnage Collected:
23,199.27 tons
Total Commercial Diversion:
8,310.33 tons
Total Disposed:
19,740.84 tons
Commercial Diversion Rate: 36%
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PROPOSER OVERVIEW
residential (bins), and 234 commercial customers (bins and roll o s), Valley Vista operates
up to 6 trucks, 7 days a week, ensuring seamless waste management services.
In anticipation of the contract’s initiation, Valley Vista diligently responded to the City’s request
by executing a citywide container replacement initiative. This encompassed the removal of
pre-existing residential containers and commercial bins serviced by the former contractor. A
feat of eciency, each residential customer received three new automated 96-gallon containers
on their collection day. Notably, Valley Vista maintained uninterrupted service using the
existing barrels while simultaneously introducing the new containers citywide.
Central to the City of Walnut’s success is the implementation of a 3-barrel fully automated
residential collection program, encompassing recycling, green waste, and refuse services. A
novel educational and outreach program was meticulously designed, utilizing print
media, newspaper advertisements, cable programming, and public-school engagement
before the distribution of barrels. Prioritizing clear communication, Valley Vista collaborated
closely with city sta to devise and disseminate multilingual educational materials to residents.
This encompassed a comprehensive direct mail campaign to educate about collection
programs, schedules, and permissible waste types. Augmenting this approach, Valley Vista
utilized local English and Mandarin-language print and radio media for broader coverage.
Further communication channels included the Valley Vista Newsletter and quarterly billing
with informative inserts.
In line with residential contract norms, Valley Vista extended services to include bulky item
collection, construction and demolition (C&D) collection, and holiday tree collection. As
an added value for the City of Walnut, Valley Vista’s services extend to public area collection,
including bus shelters, parks, and trailways within city limits. This enduring partnership
underscores Valley Vista’s dedication to delivering comprehensive and ecient waste solutions.
The success of the waste management program in Walnut is evident in the gures:
City of Walnut
Since 2005, Valley Vista has been the exclusive
solid waste service provider for the City of
Walnut, having secured the contract through
a competitive bid process. This partnership
encompasses residential, commercial, and
industrial sectors across the incorporated
areas of the city. With 8,677 single-
family residential (carts), 2 multifamily
2000 - 2026Service
Contact
Ms. Mary Rooney
909) 598-2160
mrooney@ci.walnut.ca.us
Residential:
Residential Tonnage Collected:
15,787.32 tons
Total Residential Diversion:
5,030.55 tons
Total Disposed:
10,756.77 tons
Residential Diversion Rate: 32%
Commercial:
Commercial Tonnage Collected:
6,817.14 tons
Total Commercial Diversion:
2,376.89 tons
Total Disposed:
4,440.25 tons
Commercial Diversion Rate: 35%
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PROPOSER OVERVIEW
California. Central to this transition was the meticulous development of an accurate count
of SFRs and Planned Unit Developments (PUDs), all executed seamlessly in partnership with
Waste Management, ensuring uninterrupted service continuity.
Throughout the implementation phase, Valley Vista took the initiative to launch a
comprehensive public education campaign, enlightening the community about the
enhanced services on o er. This transformative service upgrade introduced the deployment
of new 3-cart automated systems, inclusivity through valet services for individuals with
disabilities, and robust education covering topics such as bulky item collection, e-waste
disposal, and routine refuse collection schedules.
Building on the success of these residential services, Valley Vista achieved another milestone
two years later by securing one of four commercial services franchises in the city, thus e ectively
transitioning services to 760 businesses. To support this transition, townhall meetings were
convened, o ering commercial clients an avenue to delve deeper into waste reduction
strategies, franchise requirements, waste audits, and a tailored recycling incentives
program devised by Valley Vista for El Monte businesses.
Valley Vista’s resolute commitment to community well-being has propelled them to achieve a
remarkable milestone: they now stand as the exclusive franchise hauler for both residential
and commercial sectors in the vibrant City of El Monte. This achievement stands as a
testament to their steadfast dedication. Through a blend of strategic collaboration, innovative
practices, and an unwavering pursuit of excellence, Valley Vista has risen to this esteemed
position. Operating a eet of up to 9 trucks that diligently serve seven days a week, their
operational prowess reects their deep-seated commitment to meeting the evolving needs of
the urban landscape.
Intheir role as a comprehensive service provider, Valley Vista eciently manages waste collection
for a diverse clientele. This includes serving 1,691 commercial establishments, maintaining
the orderliness of bins and roll-o s. Additionally, we extend our services to 888 multi-family
residential units, ensuring smooth bin services that cater to the unique requirements of this
segment. Furthermore, our dedication reaches 15,532 single-family residential clients,
demonstrating their precision in managing cart disposal and collection.
In an arena where responsible waste management is both an environmental imperative and
a civic responsibility, Valley Vista’s contributions resonate with their dedication to operational
excellence and community collaboration.
City of El Monte
In response to a RFP in January 2006, Valley
Vista undertook a rigorous selection process
and emerged as the chosen provider for
residential collection services in the City
of El Monte. This agreement encompassed
immediate services for 8,500 Single-Family
Residents (SFRs) and entailed a coordinated
transition in collaboration with Waste
Management, Inc. of Baldwin Park,
2005 - 2029Service
Contact
Mr. Sal Mendez
Assistant City Manager/
Public Works Director
626) 580-2058
salmendez@elmonteca.gov
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2000 - 2026Service
Contact
Mr. Ryan McClean
909) 839-7010
rmclean@diamondbarca.gov
The success of the waste management program in El Monte is evident in the gures:
Residential:
Residential Tonnage Collected:
35,188.78 tons
Total Residential Diversion:
9,796.43 tons
Total Disposed:
25,392.35 tons
Residential Diversion Rate: 28%
Commercial:
Commercial Tonnage Collected:
35,434.26 tons
Total Commercial Diversion:
13,545.78 tons
Total Disposed:
21,888.48 tons
Commercial Diversion Rate: 38%
City of Diamond Bar
In the early 2000s, Valley Vista won a franchise
agreement in the City of Diamond Bar. We
earned two contract extensions due to our
strong performance, demonstrating our
commitment to exceeding expectations and
working collaboratively with city sta .
Our focus was to transition from an open commercial setup to an exclusive system as per the
franchise agreement. This required a robust education and outreach campaign along with a
dedicated customer service approach.
Our dedication to Diamond Bar has been evident through our environmental stewardship and
ensuring the city’s compliance. Our active engagement and competitiveness have translated
into cost-e ective franchise rates for the community. Currently, our operations encompass up
to 5 trucks, operational 7days aweek, serving 227 commercial entities (bins and roll-o s)
and 32 multi-family residential units.
Over the years, Valley Vista has demonstrated its commitment to the Diamond Bar community
by exceeding its obligations as a steward of the environment and ensuring that the city
maintains legislative compliance. Valley Vista’s mantra of remaining engaged and competitive
a ords the community of Diamond Bar the ability to enjoy some of the best franchise rates in
the area.
The success of the waste management program in Diamond Bar is evident in the gures:
Commercial and Multi-family:
Tonnage Collected:
11,370.5 tons
Total Diversion:
3,708.38 tons
Total Disposed:
7,662.12 tons
Diversion Rate: 33%
PROPOSER OVERVIEW
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Christopher PerezChief
Financial
OcerDavid M. PerezChief Executive OcerCorporate BoardPerez FamilyJesse QuintanaControllerMeggie
P1102
2.3 KEYPERSONNEL QUALIFICATIONS
David M. Perez
President/Chief Executive Ocer
David M. Perez, a graduate of Don Bosco Technical Institute in Rosemead, California, assumes
the vital position of President and Chief Executive Ocer within our organization. David grew
up in the solid waste industry and has been serving the family business for over 30 years. His
experience in the operations and collection department having operated equipment and
years as a route supervisor before moving to the front management oce. After ve years as
operations manager, David was appointed Vice President of Operations before being appointed
Board President and Chief Executive Ocer.
In his capacity as Board President and Chief Executive Ocer, David exercises oversight
across a comprehensive array of responsibilities. His purview includes contract management,
operational leadership, vehicle procurement and maintenance, administrative administration,
billing operations, recycling initiatives, and enhancing customer service strategies. At present,
he adeptly oversees our organization’s operations, successfully managing twelve (12) franchise
agreements and maintaining our reputation for operational excellence.
Under the framework of the franchise agreement, David will take on the role of Contractor
Representative and Liaison, dedicating 10% of his time to service through this agreement.
Christopher Perez
Chief Financial Ocer
Christopher Perez serves as our Chief Financial Ocer, bringing a wealth of experience and
expertise to our team. He graduated from the University of Southern California with a bachelor’s
degree in urban planning and real estate development in 1993.
Raised alongside his brother David within the solid waste industry, Christopher boasts an
impressive 35-year tenure at VVS. His invaluable contributions have signicantly fueled the
company’s expansion and growth, particularly within its collection and recycling divisions.
Christopher’s leadership extends to his procient sta members who fulll dual roles as both
a dynamic sales team and instrumental gures in public education and outreach. His visionary
leadership is underscored by his pivotal role in driving the VVS Information Technology
Department. Under his guidance, an in-house billing, communication, and customer service
system has been developed, leveraging cutting-edge hardware and software components
highlighted further in this proposal. This system encompasses essential software and hardware
upgrades, ensuring comprehensive, high-quality reporting for both diversion and nancial
aspects.
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Henry Rodriguez
Supervisor
Henry has been in the waste and recycling industry for 20 years and has operations experience
on collection vehicles including roll-o s, commercial front loaders and side loading automated
collection vehicles. Henry has managed routes, drivers, and customer service expectations and
gained high marks with his peers as well as customer satisfaction.
Under the framework of the franchise agreement, Henry will take on the role of Emergency
Contact, dedicating 50% of his time to service through this agreement.
Jesse Quintana
Controller
Jesse Quintana serves as our Controller, bringing over 35 years of invaluable accounting
experience to our team. He holds a bachelor’s degree from Cal State Fullerton and an MBA from
Pepperdine University. Jesse’s impressive career trajectory includes prominent roles at Fortune
100 companies such as Northrop, Rockwell International, Emersion Electric, and Crane Co. With
an extensive background encompassing more than two decades in the waste management
industry, Jesse’s expertise is rmly grounded. He has held signicant positions at esteemed
companies like Consolidated Disposal, Republic Industries, and Calmet Services. Throughout
his career, Jesse has seamlessly navigated roles as either Chief Financial Ocer or Controller,
actively engaged in all facets of administration and nancial management.
Jesse’s impact extends beyond routine operations. His involvement in numerous acquisition
and internal growth initiatives underscores his commitment to ensuring smooth transitions
and operational cohesion. Through his seasoned expertise, Jesse signicantly contributes to
our nancial operations, supporting our commitment to excellence.
Raul Landino
Human Resources Manager
Raul Landino serves as our Human Resources Manager, a recent addition to our esteemed
management team who nonetheless holds deep ties to VVS. He is the son of our longest-tenured
employee, Augie Landino, who boasts an impressive 52 years of dedicated service. This legacy
underscores Raul’s commitment to loyalty and a robust work ethic, values he learned from
his father. With a BA in Business Administration, Raul brings over 20 years of comprehensive
experience to his role. His career journey spans disciplines including Accounting, Marketing,
and Human Resources, with leadership stints across the Southwest while representing a Fortune
500 company. Raul’s proven track record shines through in his adept creation of positive work
cultures and his skillful implementation of change for favorable outcomes.
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At Valley Vista, Raul is instrumental in devising and executing HR strategies and initiatives closely
aligned with our Core Values and overarching business strategies. He adeptly bridges the gap
between management and employee relations, deftly addressing demands, grievances, and
other pertinent matters. Moreover, Raul plays a key role in managing our recruitment and
selection process, ensuring that we continue to attract and retain top talent.
Rodolfo (Rudy) Fernandez
Operations Manager
Rodolfo (Rudy) Fernandez is our dedicated Operations Manager, boasting an extensive
background of over 30 years in the solid waste management industry. His journey commenced
in 1992 when he embarked on his career with a local family-owned business, taking charge
of dispatch and operational processes for a team exceeding 130 drivers. Over the course of
his professional trajectory, Rudy has acquired invaluable experience by immersing himself in
various roles spanning from driver to operations manager. This comprehensive exposure has
endowed him with an intricate understanding of every facet of eld operations.
Albert Moreno
Risk and Safety Manager
Albert Moreno serves as the Risk and Safety Manager at VVS, steering the strategic direction,
vision, and performance of our risk department. His purview encompasses a comprehensive
range of responsibilities including compliance, safety training, business continuity, claims
management (both workers’ compensation and auto), claim prevention, insurance renewal,
special events risk management, contract insurance review, and certicate of insurance
program oversight.
With an extensive professional background spanning over 35 years, Mr. Moreno stands as an
innovative gure in the realm of risk management. His reputation for devising and implementing
strategic enhancements that e ectively reduce claim frequency and severity precedes him.
Notably, he most recently held the role of Director of Risk Management at CR&R, Incorporated,
where he spearheaded a transformative policy revamp, resulting in enhanced eciencies and
a marked reduction in workers’ compensation and auto claim count and costs. Prior to this, Mr.
Moreno excelled as the Director of Risk Management for El Super/Fiesta Mart (Bodega Latina),
a grocery store concept encompassing two multi-state brands, 125 grocery stores, and a sta
of approximately 15,000 employees, generating revenue of $3.1 billion.
JR. Durazo
Maintenance Manager
JR. Durazo is our capable Maintenance Manager with an impressive 27-year career in Heavy-
Duty Equipment. He brings a wealth of expertise in maintenance and retail to his role. With 16
years devoted to Valley Vista Services, he seamlessly transitioned into a crucial management
position in 2019. In this capacity, he oversees our Maintenance Department, managing multiple
locations and a growing eet.
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His responsibilities encompass eet maintenance management, compliance, nurturing
technician and administrative talents, driving departmental growth, and upholding eet
aesthetics. Starting as a Service Technician, J.R. progressed to become an Engine Specialist,
accumulating over a decade of experience in the Heavy-Duty Truck Dealership’s Network. His
enduring commitment showcases his signicant contributions to the industry, ensuring high
uptime and meticulous equipment care.
Edward Chen
Government Aairs Consultant
Edward Chen, a seasoned Government Aairs Consultant, is a pivotal asset to Valley Vista,
contributing two decades of invaluable expertise in state and local governments. Edward’s
journey began in Diamond Bar, where he embarked on a career within the district oces of
Senator Bob Margett and Assemblyman Bob Hu . His role as a eld representative in those
early days paved the way for his illustrious trajectory. Edward’s resume is punctuated by
involvement in some of the most prominent statewide and presidential campaigns, including
his contributions to Californians for Schwarzenegger 2006, McCain Palin 2008, and Steve Cooley
for Attorney General 2010. This extensive background highlights his adeptness in navigating
complex political landscapes.
With over 13 years of engagement in the Southern California waste industry, Edward brings
rsthand insights and experience to his interactions with state and local governments. His
profound understanding of the waste sector uniquely positions him to collaborate e ectively
in this domain, particularly in the context of regulatory frameworks like SB 1383. Beyond his
industry prowess, Edward has emerged as a sought-after architect of coalitions, particularly
within the Asian American communities. Edward’s commitment extends beyond the
professional realm as he actively participates in community service. As a Los Angeles County
Sheri s Reserve Deputy, his dedication to maintaining public safety is palpable. He has also
held public oce, contributing his expertise as a Temple City School Board Member and a
Temple City Planning Commissioner.
Edward Chen’s multifaceted background makes him an invaluable asset to Valley Vista, where
he plays a pivotal role in navigating the intricate landscape of government aairs, particularly
in the context of evolving regulations like SB 1383. His expertise, community involvement,
and commitment to excellence embody the values that dene Valley Vista’s approach to waste
management solutions.
Grisell Vasquez
Client Services Manager
Grisell Vasquez holds the pivotal role of Client Services Manager, harnessing over two
decades of experience in customer service, training, and development. Her robust expertise
is complemented by a bachelor’s degree in management with a specialization in business
psychology from Azusa Pacic University. Commencing her journey at VVS as a Customer
Service Representative in the contact center, Grisell’s trajectory underscores her adeptness
in comprehending contract requirements and her remarkable leadership and support skills,
fostering a unied and thorough approach to customer service.
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Currently, Grisell spearheads the management of various customer service communication
channels encompassing calls and emails. In close collaboration with the Customer Service
Lead, she adeptly resolves issues and o ers constructive feedback on employee performance
and training aspects. Ms. Vasquez’s responsibilities extend to overseeing the Sustainability,
Community Outreach, Reporting, and Customer Service Departments. A key role involves
conducting training seminars across departments, introducing the expanded and upgraded
customer service system. Furthermore, she meticulously coordinates the company’s customer
service endeavors, ensuring all departments consistently deliver an exceptional customer
service experience
Through the franchise agreement, Grisell Vasquez will dedicate 20% of her time and fulll the
role of Service Liaison.
Robin Quintana
Diversion Compliance Coordinator
Robin has over 8 years agricultural experience and possesses a degree from Cal Poly Pomona in
Agricultural Science. As the Executive Director and teacher at Palos Verdes School Gardens, she
was responsible for coordinating contracts, providing advance lessons and business organization
plans, and developing vital programs that connected with the community. Additionally she
was responsible for communicating with administrators, employees, and vendors to compile
company resources necessary to conduct numerous workshops and presentations to the
community at large. Robin’s focus is to coordinate compliance with new organics regulations,
including site visits, interviews, workshops, reporting and exemption analysis. Robin’s
experience as an educator will work favorably in community outreach programs.
Janeth Coronel
Social Media & Outreach Coordinator
In her capacity as the Social Media & Outreach Coordinator, Janeth brings her prociency
in digital marketing, online networking, and community engagement to the forefront. Her
role entails curating compelling content that imparts crucial insights to our valued clients,
shedding light on Valley Vista’s robust community involvement and collaborative partnerships
with municipalities. With a keen eye for detail, Janeth seamlessly coordinates outreach content
for both print and digital platforms, showcasing the accomplishments of our partnering
municipalities. Her overarching goal is to establish Valley Vista as a recognizable name while
fostering an atmosphere of inclusiveness where every individual becomes an integral part of
our extended family.
Janeth will serve as the Environmental Coordinator, taking charge of outreach e orts to
Single-Family, Multi-Family, and Commercial customers. Her responsibilities will encompass
the development and execution of all public education and outreach initiatives mandated
by the Agreement. Furthermore, as Recycling Coordinator, Janeth will orchestrate outreach
campaigns, advocates waste reduction and recycling, and o ers technical guidance to Multi-
Family and Commercial Customers.
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2.4 PROPOSER’S PAST AND PENDING LITIGATION
Valley Vista has the following notice of litigation to disclose:
Pending Litigation
Concerned Citizens of City of Industry v. Mark Radecki, Cory Moss, Newell Ruggles,
Jamie Casso, Bianca Sparks, Andria Welch, David Perez, David M. Perez, Vincent Perez,
Chris Perez, Peter Perez, City of Industry and Does 1-25.
The amount at issue is unknown.
The Superior Court dismissed the complaint and entered judgment in favor of
defendants on February 1, 2021. Plainti thereafter appealed and that appeal is
pending in the Second Appellate District of the California Court of Appeal, Case No.
B311627.
PROPOSER OVERVIEW
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2.5 FINANCIAL INFORMATION
PROPOSER OVERVIEW
Combined Operating Summary Valley Vista and Grand Central Recycling
Operating Summary ValleyVista
FY 2022
FY 2022
Revenue
Revenue
115,089,000
88,760,498
Current Assets
Current Assets
15,699,322
11,800,325
Current Liabilities
Current Liabilities
18,530,905
15,092,430
Ratio Current Assets/Current Liabilities
Ratio Current Assets/Current Liabilities
85%
78%
Total Liabilities
Total Liabilities
62,420,050
69,194,179
Total Assets
Total Assets
Total Liabilities/Total Assets
Total Liabilities/Total Assets
109,315,035
104,061,310
57%
66%
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PROPOSER OVERVIEW
115 North El Molino Avenue • Pasadena, California 91101 • P.O. Box 7072 • Pasadena, CA 91109 • (626) 795-9000
License No. OB29370
August 14, 2023
City Manager
City of Diamond Bar
21810 Copley Drive
Diamond Bar, CA 92765
Subject: Franchise Agreement for Solid Waste Services
To whom it may concern,
This letter is to inform the City of Diamond Bar that Solid Waste Insurance Marketing, insurance
broker for Valley Vista Services/Zerep Management’s Commercial Insurance Program, will be
able to provide the required insurance coverage designated in the City of Diamond Bar’s
Franchise Agreement for Solid Waste Services. The Cyber Liability requirement is available and
will be met and evidenced prior to the proposed start date of the contract. We will provide the
evidence of all coverage within the designated thirty (30) day period after the award of the
contract.
Should you need any further information, I would be happy to assist further.
Sincerely,
L. Scott Snowden
President
2.6 INSURANCE
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0303
PROPOSAL FOR SOLID
WASTE SERVICES
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3.1. COLLECTION SERVICES APPROACH
PROPOSAL FOR SOLID WASTE SERVICES
VVS employs a comprehensive routing strategy and carefully crafted productivity assumptions
tailored to each service sector, encompassing single-family dwellings (SFD), multi-family
dwellings (MFD), commercial establishments, and city facilities. With extensive experience
across multiple franchised jurisdictions, VVS has consistently demonstrated the capacity to
manage an average of 1,000 SFD pickups daily, along with 160 MFD/Commercial lifts per
day.
As part of our commitment to ecient service delivery, VVS acknowledges the signicance of
accommodating unique challenges presented by narrow streets, courts, alleys, and Planned
Unit Developments (PUDs). Our approach involves a meticulous evaluation of these areas prior
to the commencement of service. Specialized routing solutions will be formulated to ensure
seamless waste collection in these specic environments, enhancing operational e ectiveness.
The determination of routes is underpinned by a rigorous assessment that considers factors
such as yardages and tonnages inherited from the previous hauler. Moreover, we engage in an
in-depth study of the franchise areas, including detailed observations of existing routes and a
comprehensive analysis of bulky-item sweep operations.
It’s noteworthy that our route productivity assumptions are grounded in real-world
achievements. These assumptions reect our demonstrated ability to consistently meet and
even exceed expectations in similar cities where we provide our services. Through these well-
dened routing strategies and productivity assumptions, VVS is well-equipped to ensure
ecient waste collection while adapting to the unique characteristics of each service sector
and geographical layout.
COLLECTION METHODOLOGY
Valley Vista Services (VVS) is dedicated to employing advanced collection methodologies that
enhance eciency and environmental sustainability. We have strategically chosen automated
collection as our primary approach for all residential collection operations. Our automated side
loaders, operated by a single driver, will eciently manage curbside collection. In areas with
space constraints, particularly in townhomes and planned unit developments (PUDs), we will
deploy specialized automated collection vehicles tailored to the site conditions.
For scenarios where complexity arises due to site circulation or volume, VVS will utilize distinct
strategies. In some cases, we will deploy separate “compact” collection trucks for various waste
streams. For PUDs predominantly serviced by trash and recycling carts, we will employ purpose-
built “drop frame” collection trucks. These vehicles are equipped with a two-compartment body,
allowing us to eciently collect both refuse and recycling while maintaining waste stream
separation.
Recognizing the evolving waste management landscape and regulatory requirements, VVS is
committed to a proactive approach in handling organic waste. For multi-family developments
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PROPOSAL FOR SOLID WASTE SERVICES
solely served by trash and recycling carts, we propose the innovative strategy of co-mingling food
waste with regular trash. In alignment with this, we are currently in the process of establishing
a cutting-edge regional organic waste recovery facility at our Industry campus. This facility will
utilize the OREX™ (Organics Extrusion Press) technology, developed by the esteemed Anaergia
Corporation. OREX™ stands as a proven solution that reliably separates solid waste into wet
organic and dry fractions, achieving remarkable resource recovery and diversion rates.
The exceptional capabilities of OREX™ enable the recovery of over 90% of putrescible organics
from mixed waste streams, e ectively diverting material away from landlls. This transformative
process converts organic matter, such as food waste, into valuable resources including
renewable natural gas, biogas solid waste energy, and fertilizer. With a user-friendly design and
a success rate of 100%, OREX™ o ers unparalleled convenience to end-users while facilitating
compliance with SB-1383 e ortlessly.
Incorporating these methodologies, Valley Vista Services ensures not only the utmost eciency
in waste collection but also substantial strides towards environmental preservation and
compliance with regulatory mandates.
10 CCC/LWT ASL
CCC/LWT FrontLoader
FrontLoader
New
2024)RNG
New (
2024)$458,916 10years28yd8.62 t (net)
Refuse Recycling
Organics
38yd11.36 t (net)
Refuse
Recycling
38yd11.36 t (net)Organics$392,039
392,039 7 years
7yearsNew (2024)CCC/LWT
Number Make/Model Type Vintage Fuel Cost Capacity Waste
Stream Amortization
2
1
Our choice of vehicles, the CCC/McNeilus ASL units, reects a commitment to safety,
performance, and reliability. These units stand out for their exceptional driver visibility and
low cab entry height, promoting driver comfort and safety. The incorporation of the Ridewell
60/40 suspension system enhances maneuverability, reducing tire wear on City streets while
maintaining weight capacity. The McNeilus body’s Zero Radius dumping arm ensures precise
handling around parked cars and obstacles, especially in alleys with limited clearance.
For FEL units, we have selected the CCC four-axle chassis, which not only prioritizes driver
and helper comfort but also improves weight distribution and maneuverability. These units
feature Cummins L9N engines paired with Allison automatic transmissions and electric cooling
systems, emphasizing near-zero emissions, and minimizing noise pollution, thus contributing
to a more environmentally friendly and community-conscious approach.
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VEHICLES
Collection Vehicle Description
Valley Vista will provide a new eet to service the City of Diamond Bar. This eet shall use
exclusively Renewable Natural Gas (RNG) and will be in operation from day one of the
commencement of service. The eet description is categorized into several sections: body
description, construction and assembly, and enhanced safety features.
Body Description
Valley Vista will purchase the new eet used in Diamond Bar from an American manufacturer
named Crane Carrier Company. Their LET2 truck incorporates sophisticated engineering and
quality that is built to last. The rugged framework, durable cab construction, and attention to
detail make this model a top choice in premier refuse and recycling collection eets across
the country. This vehicle body was chosen due to various enhancements, including an 18-inch
step-in height on both sides of the cabin, allowing for easier access and visibility for the driver.
The shell is an all-steel American-produced, fabricated Sever-service cab shell. The remote
mounted 1,814 square foot radiator delivers a quieter, cooler cab environment and allows
for pass-through cab design. With a Cummings RNG L9N engine and a 5th generation Allison
Transmission, 4000/4500 RDS, this truck will provide a quieter and safer vehicle for the duration
of the contract.
PROPOSAL FOR SOLID WASTE SERVICES
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PROPOSAL FOR SOLID WASTE SERVICES
Construction and Assembly
Valley Vista prides itself on purchasing local
quality, American made and manufactured
goods and services to stimulate the local
economy and help small businesses succeed.
For this reason, Valley Vista has contracted F.F.
Gomez, Inc. for the construction and assembly
of custom manufactured refused trucks.
The construction and assembly of the body
of the refuse trucks will consist of the durable
front loader and automated side loaders
that are ultra-lighting weight and provide a
massive payload without the need for a tag
axle. The bodies will hold the legal ten-ton
capacity with inside and outside controls,
and an enhanced LED strobe package on
the tailgate for improved safety. The lifting
capacity of these vehicles is over 1500 pounds,
and they have excellent short, ecient cycle
times. All of the trucks will be custom-built
with durability and maneuverability in mind.
Enhanced Safety Features
Safety is the number one priority for
Valley Vista. To ensure that both the public
and our employees are safe, Valley Vista
invests in technology that enhances safety
beyond industry standards. Valley Vista has
partnered with 3rd Eye, an Active Enhanced
Vehicle Behavioral Analytics company that
drastically increases safety. The vehicle data
provides accurate GPS location tracking, fuel
consumption, and video service logging.
Valley Vista’s eet will transmit all videos,
radar, and chassis/body data to any number of
backroom route management software. 3rd
Eye Digital video analytic software will give us
unmatched awareness of what is happening
with our vehicles and drivers. The City will
benet from data being recorded and veried
in the following manner:
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The enhanced video safety system wraps the vehicle in 360 degrees of a camera and doppler
radar coverage. These systems will reduce the incidents of blind spot accidents and service
downtimes for each vehicle. The video system includes the following:
Speed limit detection
Trac Signal detection
Vehicle proximity detection
Distractions (smoking, cell phone use)
Vehicle and driving lane recognition
With the system provided and the extensive training that the drivers receive on how to utilize
the system, Diamond Bar and its residents will have safety protocols and equipment exceeding
industry standards.
Speed limit detection
Trac Signal detection
Vehicle proximity detection
Distractions (smoking, cell phone use)
Vehicle and driving lane recognition
SAFETYWrapassetsin360¡ ofcameraandDopplerradarcoverage, monitorvehicle & driverinrealtime
ASSETUTILIZATIONRecordandtrackthehoursyourassetsareworkingandtheirexactlocation
ENGINEDIAGNOSTICSKnowthehealthofyourenginewithkeyutilizationmetricscapturedinrealtime
EQUIPMENTBEHAVIORKnowthecompletestatusofyour
garbage truckÕs hopper, compactor,
andancillaryequipmentinrealtime.
ON ROAD / OFFROADKnowwhenyourassetsareonhighwayand
whentheyÕre notwiththedata tovalidat e
CUSTOM SOLUTIONS
your business needs
PROPOSAL FOR SOLID WASTE SERVICES
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PROPOSAL FOR SOLID WASTE SERVICES
CONTAINERS
BUILT FOR THE CITY OF DIAMOND BAR WITH DURABILITY,
CONVENIENCE, AND SUSTAINABILITY IN MIND
Valley Vista Services is proud to collaborate with Rehrig Pacic Company, a renowned industry
leader in waste and recycling container solutions. With a legacy spanning back to 1913, Rehrig
Pacic has continually pioneered innovations in reusable packaging and waste management
products. This partnership ensures that the City of Diamond Bar receives top-tier service and
cutting-edge solutions for its waste management needs.
Rehrig Pacic’s extensive experience in the solid waste and recycling sector dates back to the
inception of curbside recycling programs in the late 1980s. Today, they stand as the largest cart
manufacturer in North America, boasting seven manufacturing facilities strategically located
across the nation. Their commitment to quality, innovation, and sustainability aligns seamlessly
with Valley Vista’s mission.
The carts provided by Rehrig Pacic are designed to be versatile and adaptable to various
collection systems, including manual, semi-automated, and fully automated methods.
Additionally, their carts are backed by a robust 10-year non-prorated warranty, ensuring
durability and long-term value for the City of Diamond Bar.
Valley Vista Services has a proven track record of successfully integrating Rehrig Pacic carts in
numerous Southern California communities. This partnership not only guarantees the delivery
of high-quality waste management solutions but also reinforces our shared commitment to
environmental stewardship and ecient service delivery.
Primary Features
DURABILITY
Rehrig Pacic carts are UV-stabilized for color retention and designed for optimal compatibility
and functionality with both semi-automated and fully automated lifter systems, including
engineered stress channels and a wear strip to permanently protect the bottom of the cart
from abrasion.
MANEUVERABILITY
The continuous one-piece handle provides a strong gripping area, and the wide wheelbase
makes maneuvering easy for Diamond Bar residents.
CUSTOMIZABLE DESIGN OPTIONS
Rehrig Pacic’s carts are SB 1383 Compliant and feature customizable color options and lids,
and containers of di erent colors.
RFID-ENABLED
Rehrig Pacic carts can be equipped with RFID tags for collecting and tracking customer
account information. RFID tags help eliminate missed collections, unbilled services, increase
recycling rates through participation verication, allow for targeted marketing to customers
in specic zones based on data-driven variables, and increase overall operational eciencies.
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BALANCING SUSTAINABILITY AND
QUALITY
At Valley Vista Services, our commitment
to sustainability goes hand in hand with
maintaining top-notch quality. The carts we
o er to the City of Diamond Bar for ecient
trash and recyclables collection exemplify this
philosophy. Crafted by Rehrig Pacic, these
carts are a testament to innovation, ecological
responsibility, and durability, all without
compromising on convenience or excellence.
Rehrig Pacic has achieved a groundbreaking
feat by producing carts with an impressive 40%
recycled material content. This remarkable
accomplishment underscores their dedication
to the environment while ensuring that the
carts remain robust and visually appealing. By
diverting 60 million pounds of post-consumer
plastic from the waste stream annually,
Rehrig Pacic’s commitment to sustainability
becomes tangible. Furthermore, Rehrig
Pacic’s pioneering research and development
laboratory is spearheading the utilization of
unconventional materials such as patio chairs,
laundry hampers, and repurposed ocean
waste. This innovative approach showcases
their unwavering determination to reimagine
the manufacturing process and contribute to
a cleaner future.
With Valley Vista Services and Rehrig Pacic
working in tandem, the City of Diamond Bar
can be assured of receiving environmentally
conscious waste management solutions
that uphold the highest standards of quality,
reliability, and sustainability.
CART RECOVERY AND RECYCLING
The High-Density Polyethylene (HDPE) resin
that Rehrig Pacic uses in its carts makes
them 100% recyclable. This allows our cart
manufacturer to create a closed-loop system,
reclaiming and recycling products at the
end of life for reuse in the production of new
products.
MANUFACTURING LOCATIONS
With seven manufacturing sites across the
United States, Rehrig Pacic has a strategic
national footprint that allows for timely
production and delivery of new cart orders and
lower freight costs. All Rehrig carts are made
in the USA. Carts for the City of Diamond Bar
will be manufactured locally in Los Angeles,
helping to contribute to the reduction of
greenhouse gas emissions.
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35 GALLON EG
65 Gallon EG
Capacity 65 Gallon
Model 65EG
Height 40.58”
Width 26.70”
Depth 28.11”
Load Rating 227.5 lbs
Carts Per Stack 13 high/936 per truckload
95 GALLON EG
Colors are available in all sizes.
Capacity 35 Gallon
Model 35EG
Height 38.50”
Width 18.50”
Depth 24.10”
Load Rating 122.5 lbs
Carts Per Stack 10 high/1,260 per truckload
Capacity 95 Gallon
Model 95EG
Height 43.50”
Width 29.20”
Depth 33.30”
Load Rating 332.5 lbs
Carts Per Stack 13 high/702 per truckload
Colors are available in all sizes.
Grey/Black for non-organic waste
Blue for non-organic recycling
Green for organics recycling
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REHRIG PACIFIC CART WARRANTY
Rehrig Pacic provides a non-prorated, 10-year warranty against defects in material and
workmanship, which also protects the city of Diamond Bar and its residents. The warranty does
not cover negligence, abuse or normal wear and tear. In the event a warranty claim is submitted,
Rehrig Pacic will either repair, replace, or grant credit for defective carts. Repaired or replaced
products are warranted for the balance of the original warranty period of the original cart(s) or
part(s).
Valley Vista Services has a long-standing partner history with Rehrig Pacic and has successfully
utilized their cart warranty when needed. We are condent that Rehrig Pacic will stand behind
their product quality.
The product warranty can be found at: www.rehrigpacic.com
HUSKYLITE” Roll Out Cart Warranty
Rehrig Pacic Company o ers a unique full warranty for a period of 10 years. Rehrig Pacic
Company warrants that its HuskyLite containers purchased will conform to all applicable
specications, will be free from defects in material and workmanship, and will be t for the
particular purpose intended by the Buyer. The conditions of this warranty include failure of the
cart body, lid, lid attachments, wheels, axle, and all hardware.
Rehrig Pacic Company extends this warranty only to the rst purchaser of the HuskyLite
containers.
Warranty Coverage Exclusions This warranty does not cover: (1) use under circumstances
exceeding specications, (2) Buyer or User abuse or vandalism, (3) unauthorized repair or
alteration, (4) damage or failure as a result of incompatible, improperly installed, improperly
operated, or defective lifting or dumping mechanisms, (5) damage or failure caused by natural
calamities such as re, storm, or high winds.
Rehrig Pacic Company will not be liable for any claims of loss of business, loss of prots, loss
of income or any other losses or expense which exceeds the purchase price of the allegedly
defective container.
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Administration of Warranty Any component that fails during the 10-year warranty will be
repaired or replaced at no cost to the buyer provided that:
Buyer noties Rehrig Pacic Company in writing no later than the end of the applicable
warranty period of the claimed defect;
Buyer agrees that Rehrig Pacic Company shall have the right to inspect and test the
allegedly defective container;
Determination of the alleged failure shall be made jointly in the judgment of the Buyer and
Manufacturer;
The serial number(s) of the defective container(s) shall be submitted viaemail to Rehrig Pacic
Company using the electronic warranty form. Each serial number must be accompanied by
the appropriate warranty code identifying where the failure occurred.
Rehrig Pacic Company reserves the right to recycle defective containers. The buyer agrees
to empty, disassemble, and stack containers for shipment back to Rehrig Pacic Company.
Rehrig Pacic Company shall be responsible for setting up shipment and the associated
freight charges.
Any repaired or replaced component will assume the remainder of the 10-year warranty
from the original cart’s initial purchase date.
Rehrig Pacic reserves the right to either replace or repair the defective component.
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3.2. CUSTOMER SERVICE CENTER
Dedicatedand Expert Customer Service Team
Valley Vista boasts a dedicated and skilled customer service team comprising 20 highly
trained account representatives, fully equipped to carry out the tasks stipulated in the City
of Diamond Bar’s RFP. Upon being awarded the exclusive franchise agreement, our Customer
Service Department will appoint an additional customer service representative exclusively
dedicated to handling matters related to the City of Diamond Bar. Consistent with our local
hire initiative implemented in the cities we serve, we will initiate an open recruitment process
for the Customer Service Representative role, specically based at the proposed Diamond Bar
customer service oce. This role will be lled through our “Diamond Bar 1st Hiring Program”,
which involves advertising the position in local Diamond Bar forums and meticulously selecting
the most qualied Diamond Bar candidate.
Customer service stands as an integral commitment from Valley Vista to the Diamond Bar
community. Beyond waste product collection, Valley Vista’s commitment extends to fostering
long-term relationships through exceptional corporate citizenship, ultimately gauged by
customer satisfaction. Our Customer Service Team comprises multi-lingual representatives
procient in English, Spanish, Cantonese, Tagalog, Mandarin, and Vietnamese, with the
exibility to accommodate additional linguistic needs. As specied in the proposal, Valley
Vista will integrate the local (626) 288-0811 line and a toll-free (800) number for customer
contact. These numbers will be prominently displayed across various communication channels,
such as yers, mailers, educational materials, billing statements, social media platforms, and
advertisements. Calls to these numbers will be promptly attended to by dedicated customer
service representatives, who will provide assistance, o er options, and follow through with
professionalism.
Every incoming customer service call is answered by a live Valley Vista team member and
directed to the appropriate call center queue. In cases where our receptionist is occupied
or unavailable, our automated call attendant will eciently guide incoming calls. The auto-
attendant options are designed to connect callers based on the nature of their request. All our
customer service representatives are cross trained to handle various functions, ensuring that
any representative who answers a call can assist with any request.
Call queues display waiting times and are viewable on wall displays during business hours for
our customer service sta . To minimize hold times during peak hours, we have cross-trained
representatives from other customer service departments to handle incoming calls.
VVS uses Cisco WebEx contact center, which utilizes the latest in cloud-based technology, across
two high-speed internet connections, ensuring a high up time so we never miss a customer’s
call, chat or e-mail. All calls ows and wait times are visually tracked via a dashboard on both
a large screen in our call center oce, and also available on each individual customer service
specialists desktop. All calls are recorded for quality assurance purposes.
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VVS utilizes AMCS Tower 7, the agship Enterprise Management program designed for the
waste industry. The system allows VVS to perform and track all aspects of service including
ordering, scheduling, billing, customer information, dispatching, payment processing, and
reporting. The system includes a web interface, which allows customers to check their service
dates, review both current and past invoices, and pay their bills securely online. VVS, being
an environmentally sound and friendly company also o ers our customers the option to go
paperless” by receiving a pdf version of their invoices via email, a notication that their invoice
is now ready to view on myvvs.com or continue to receive USPS mail.
Our systems run on the latest Dell™ equipment and VMWare™ virtualization technology and are
ready to meet the needs of the client, 24 hours a day, seven days a week, 365 days a year. Our
data is backed up nightly to an o site location to ensure data is never lost.
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Customer Service Excellence
At Valley Vista, we prioritize equipping our new customer service representatives with the skills
they need to excel. Our comprehensive 3-week training program serves as an introduction
to the Valley Vista family, establishing a robust foundation in customer-centric service,
professionalism, safety, and company pride. As part of the onboarding process, our call center
and customer service specialists undergo extensive training covering all service procedures,
tailored to meet the specic requirements of each city. To expedite their work, all pertinent city
contract information is conveniently accessible through our company intranet (Z-web).
Valley Vista is dedicated to the ongoing enhancement and training of our entire customer
service team. Our customer service employees benet from continuous education on new and
revised processes, coaching, and industry practices. Given the dynamic nature of this industry,
staying current with changes is essential. We employ the following methods to measure and
enhance customer experience throughout the contract’s duration, leveraging real-time data
and expertise for development, coaching, and training.
Side-by-Side Monitoring: Our customer service professionals undergo weekly side-by-
side monitoring sessions, which o er immediate feedback on call handling, ensuring CSR
accountability to our set standards. During these monitoring sessions, employees are
evaluated based on a three-strike system and assigned scores ranging from zero to 100%.
Quality Assurance: Each customer experience agent undergoes monthly evaluations of
individual performance. These evaluations provide insights into actions and opportunities
for further development and improvement. The scorecard covers seven key areas: Call
Introduction, Account Verication, Services, Soft Skills, Call Closure, Verication of Accurate
Information, and Non-Standard Phone Procedures.
Meetings and Action Plans: To maintain and elevate customer service standards, our
dedicated customer service team supporting Diamond Bar convenes weekly to address
service issues, upcoming initiatives, events, and potential opportunities for overall
customer service improvement. This team collectively develops action plans for continuous
enhancement. Additionally, departments convene quarterly for team-building exercises,
self-improvement coaching, and training.
Ecient Tracking of Customer Interactions
As a fundamental element of the Valley Vista Cares Value Added Program, and in line with
our unwavering dedication to customer satisfaction and industry best practices, we employ
a meticulous system for tracking and monitoring all customer interactions. Our tracking
encompasses a broad spectrum of customer contacts, ranging from service requests and
changes to status updates, complaints, and compliments. These interactions are systematically
logged and managed through our state-of-the-art software system, PCScale Tower.
The process is initiated by generating a “service response” record within our computerized
tracking system. Each of these response items is assigned a unique tracking number and
eciently routed to the designated department’s service response member. Our standard
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protocol ensures that work orders are fullled within a 24-hour window from the initial request.
Every work order is meticulously documented and executed on the specied date agreed upon
with the customer or as outlined in contractual agreements.
To uphold operational eciency, our eet of trucks is outtted with cutting-edge GPS tracking
systems and cameras. This technology guarantees the punctual completion of all designated
routes. Our dispatch team ensures that all work orders are concluded and closed out on
a daily basis. If situations beyond our control prevent the completion of a work order, swift
communication is our priority. We reach out to customers through email, clarifying the reasons
for the uncompleted task and o ering online resources or email correspondence for further
assistance. In cases where email communication is not feasible, direct phone calls are initiated
to explain the circumstances and explore alternative solutions.
Our local management teams are actively engaged in delivering requested services and
resolving issues, consistently overseeing the progress of work orders to ensure prompt and
satisfactory completion. If an issue necessitates immediate attention or escalation, our
operations management team is alerted promptly via email. For recurring issues within a month,
a new work order is generated to notify the operations management team of the persistent
challenge. Upholding our commitment to service excellence, Valley Vista has instituted a
comprehensive quality control program that encompasses performance standards related
to work order creation, closure, tracking, and service recovery. These standards are under the
purview of management, who are both responsible and accountable for their meticulous
implementation.
Measurement of Incoming Calls
We continually monitor, measure, and coach key performance metrics to ensure we remain
readily available to address our customers’ needs and resolve their issues. Quality assurance is a
cornerstone of our approach, as we uphold the highest standards in the industry.
Average Speed of Answer (ASA): Our average call answer time is under 30 seconds.
Call Abandon Rate (ABA): Less than 4% of callers disconnect before their call is answered.
Average Handle Time (AHT): On average, our customer service representatives address
customers’ needs in 6 minutes or less. Our objective is to resolve every issue during the
initial interaction and allocate ample time to ensure customer satisfaction.
Average Hold Time: Our commitment is to ensure that no customer call remains on hold for
more than two minutes.
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Live Chat. A dedicated team of customer service professionals is committed to catering
to your needs through this communication channel. Our live chat sessions are initiated
in real-time through our website and Phone App, operating from 8:00 a.m. to 5:00 p.m.,
Monday to Friday.
Mobile App. For Valley Vista-billed customers, our mobile app is designed to work
seamlessly on both Apple and Android phones. It provides swift access to essential
information such as collection days, payment choices, and additional service requests.
Our app ensures 24/7 accessibility for customers.
SocialMedia. Recognizing the growing impact of social media on our daily lives, Valley
Vista is deeply dedicated to delivering top-notch service through these platforms. Our
local Facebook page, Twitter, Instagram, and LinkedIn serve as outlets through which
we continuously update customers about our services, company updates, events,
activities, and opportunities to enhance their environmental contributions.
Accessible Contact Options
Digital Accessibility
Valley Vista goes above and beyond
in o ering comprehensive support
to the residents and business owners
of Diamond Bar, ensuring availability
around the clock.
User-Friendly Website: An independent website will be exclusively created for
Diamond Bar residents, designed for simplicity and functionality. Whether residents
want to schedule a bulky item pickup, initiate a new service request, receive quotes,
make payments, check collection days, or view holiday schedules, Diamond Bar’s user-
friendly website o ers a range of convenient features.
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After-Hours Phone Contact
We understand the importance of timely assistance, even outside regular hours. Our customer
service number facilitates voicemail communication, empowering customers to leave messages
after hours. Rest assured; our dedicated CSR will return your call within 4 hours of the next
business day’s commencement.
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3.3 IMPLEMENTATION PLAN
Seamless Implementation Strategy
Drawing upon a decade of successful
experience, Valley Vista has adeptly introduced
more than 120,000 new automated carts
through the successful acquisition of multiple
franchises. Our implementation team, backed
by rened processes and stringent quality
controls, has honed the art of awlessly
executing service plans. With a seasoned crew
specialized in automated cart transitions,
we consistently manage the replacement
of 1,500 to 2,000 carts daily. Beyond the cart
delivery itself, our dedicated crew axes city
and route-specic educational materials to
each new cart, ensuring recipients are well-
informed about the intricacies of the updated
collection and recycling program.
Acknowledging the paramount importance
of a professional, well-timed, and orderly
transition for both the city and its residents,
Valley Vista has meticulously designed a
transitional plan that has yielded success
across various municipalities. This tailored
plan surpasses the unique requirements of the
City of Diamond Bar. Leveraging the collective
expertise of our management team and
crew, we are poised to seamlessly implement
these transition plans well in advance of the
September 1, 2025, service start date.
Throughout every phase of the transition,
Valley Vista’s sta and route personnel will be
present and fully engaged. Our management
team, community representatives, and
route managers will integrate into the
community, participating in pre-transition
and implementation phases. This proactive
engagement ensures that the logistical
aspects of cart distribution unfold seamlessly.
Moreover, our distribution personnel will
maintain continuous communication with
Valley Vista route personnel through radio
contact, and readily share contact information
to promptly address any questions or concerns
that may arise.
Phase 1
Comprehensive Transition Planning
Valley Vista’s commitment to a seamless and
ecient transition process is deeply ingrained
in our unwavering dedication to the Valley
Vista Value Added Program. Acknowledging
the paramount importance of e ective
communication and meticulous planning
as the bedrock of a successful transition, we
have adopted a comprehensive strategy to
meticulously outline and execute crucial
milestones.
Upon award notication, VVS will initiate a
collaborative partnership with the city’s sta ,
concentrating on crafting a timeline that is
not only streamlined but also customized
to cater to the distinctive requirements and
anticipations of the Diamond Bar community.
This begins with a rigorous assessment of
the current waste collection services, local
infrastructure, and the specic needs of the
area. By conducting this thorough evaluation,
we establish a foundation upon which we
develop a transition plan that caters precisely
to the community’s demands.
Planning e orts extend to the formulation of
an optimized collection routing strategy. This
complex process involves a comprehensive
analysis of diverse factors that intricately
shape waste collection operations. We delve
into essential elements such as the locations
of collection points, prevailing trac patterns,
and geographical nuances. By assimilating this
crucial data, we strive to create routing maps
that are nely tuned to minimize operational
ineciencies and, conversely, enhance the
eciency of waste collection services.
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A focal point of our planning e orts revolves around the creation of a container distribution
plan. This plan is intricately crafted in close coordination with city sta , ensuring that every
aspect aligns meticulously with the community’s specic prerequisites. Recognizing the critical
importance of timely and accurate container delivery for a smooth transition, our collaborative
endeavors guarantee that this phase is executed with the utmost precision.
To this end, our comprehensive planning approach resonates with our commitment to provide
the city and its residents with a transition that seamlessly caters to their unique needs. By
fostering collaboration, meticulous attention to detail, and a proactive mindset, we stand ready
to collaborate closely with the city to ensure a successful transition that not only meets but
exceeds all expectations.
Equipment Procurement Strategy
Upon receiving approval from the City, Valley Vista will expedite a meticulously planned start-
up process to ensure the Agreement’s seamless implementation. Central to this process is
the strategic acquisition of bins, vehicles, carts, and other essential equipment. Our proactive
approach involves pre-ordering bins through ConFab and orchestrating the manufacturing of
carts with Rehrig-Pacic. Rehrig Pacic Company of Los Angeles, CA, is the manufacturer of
the containers outlined in this RFP. The nal order placement is contingent on the successful
approval of the franchise area contract, allowing approximately 18 months for manufacturing
and distribution.
Our team is fully committed to crafting a vehicle delivery schedule that seamlessly aligns with
the city’s logistical framework. This schedule will be meticulously tailored to not only ensure
timely vehicle deliveries but also strategically cater to the specic needs of the community. To
ensure accuracy, we will continuously update delivery information based on manufacturers’
schedules. Our commitment extends to promptly nalizing production agreements in
alignment with proposed schedules shared with the city. With both vehicles and containers
in a pre-order status, we secure dedicated manufacturing slots for each product, ensuring
unwavering compliance with all specied commencement dates.
Order New Chassis November 2023
New Chassis Delivery November 2024
Body fabrication and installation Nov 2024 - Mar 2025
Units commissioned ready for duty April 2025
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In our commitment to environmental responsibility, VVS isdedicated to procuring 13 Renewable
Natural Gas (RNG) automated collection vehicles. These strategic investments serve as a
testament to our steadfast commitment to sustainability. These e orts are further reinforced by
the establishment of a comprehensive RNG eet and the implementation of complementary
fueling systems, in strict adherence to AQMD rule 1193. Valley Vista has established an on-site
fueling facility and a meticulously designed slow-ll fueling system. These instrumental facilities
are strategically located within our corporate solid waste facility campus. Functioning as both
our corporate fueling hub and a localized retail system, these facilities cater to an array of fuel
options, including compressed natural gas, diesel, and unleaded fuels. This strategic setup
ensures a comprehensive and convenient fueling infrastructure that supports our operational
eet while promoting sustainable energy alternatives.
To underscore our presence within the Diamond Bar community, each approved collection
vehicle will prominently feature Valley Vista’s name, local telephone number, and vehicle
identi cation number. This commitment to transparency not only fosters a sense of
accountability but also assures residents of our active engagement. Consistent care and
maintenance, including periodic aesthetic enhancements such as paint and bodywork, will be
diligently carried out to uphold the visual appeal of our eet throughout the entirety of the
franchise agreement. This approach re ects our holistic dedication to delivering a service that
is both environmentally responsible and visually pleasing to the community we serve.
Workforce Development
A key pillar of our transition strategy revolves around building a skilled and dedicated workforce
capable of executing the transition seamlessly. We deeply understand the pivotal role that a
well-prepared and capable workforce plays in ensuring the success of this process, as well as in
upholding the high standards of waste management services that Valley Vista is renowned for.
To accomplish this, we have developed a robust workforce development plan that revolves
around strategic hiring and community engagement. By utilizing local advertising platforms
and actively participating in community forums, we aim to tap into the local talent pool and
identify individuals who share our commitment to delivering excellence in waste management
services. Our engagement strategy extends to local advertising, where we will leverage
community-specic channels to reach potential candidates within Diamond Bar. This approach
not only helps us attract qualied individuals but also resonates with those who are invested
in contributing to the betterment of their community through meaningful employment
opportunities. Concurrently, active involvement in community forums provides a direct line
of communication with residents and community members. Through these platforms, we
can connect with individuals who hold a genuine interest in enhancing waste management
services in their area. Such engagement serves as a conduit for us to communicate our values,
highlight our commitment to excellence, and outline the various roles available within our
workforce. Throughout this process, our focus remains on recruiting individuals who possess
the required skills, experience, and dedication to execute every aspect of the transition process
with precision. These skilled individuals will assume crucial responsibilities, including roles as
drivers, collection crews, customer service representatives, and other essential positions.
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Phase 2
Community Engagement and Education
The Community Engagement and Education plan crafted by Valley Vista Solid Waste Services
VVS) exemplies our unwavering commitment to fostering meaningful connections
throughout the transition process. In pursuit of sustained community involvement, we will
establish a dynamic 12-month local outreach calendar, responsive to evolving needs and
dedicated to keeping residents well-informed.
Our tailored approach for Diamond Bar entails a comprehensive community outreach initiative
that directly engages residents, property managers, and owners. Building upon collaboration
with City sta and local service organizations, we will amplify our outreach endeavors during
the franchise rollout. A strong presence in local events, fairs, forums, and school activities will
provide us with opportunities to introduce our company to the community, establishing a
familiar presence and rapport. Our adept social media team will take the lead in showcasing
both the vibrant Diamond Bar community and our innovative new program.
To ensure accessibility and comprehension, we will create a diverse array of outreach materials
that cater to di erent preferences and learning styles. Upon securing necessary approvals, we
will expedite the printing of these materials, facilitating a comprehensive understanding of the
transition for the community. This clarity will be further accentuated as we diligently execute
our plan by distributing these materials alongside the distribution of bins. This comprehensive
approach to community engagement and education reects our dedication to fostering
informed, engaged, and empowered communities as we embark on this journey of positive
change together.
Workforce Training
As anintegral part of Phase 2, ensuring that our workforce isfully equipped, trained, and informed
about the transition process is of paramount importance. This comprehensive training e ort
encompasses a range of key roles, including drivers, collection crews, and customer service
representatives.
Our skilled drivers play a critical role in the waste collection process. As part of the transition,
they will receive thorough training on new procedures and operational protocols. This includes
familiarizing them with the specics of the newly acquired vehicles, their features, and
maintenance requirements. The training also emphasizes safe driving practices and adherence
to all relevant regulations. By equipping our drivers with this updated knowledge, we are
condent in their ability to seamlessly navigate the transition, ensuring ecient and reliable
waste collection services.
The expertise of our collection crews is vital for the successful implementation of the transition.
These dedicated individuals will undergo training to understand the intricacies of the new
equipment and procedures. They will learn ecient collection techniques, optimized route
navigation, and proper handling of various waste streams, including recyclables and green
waste. Additionally, the training will emphasize the signicance of teamwork, communication,
and professionalism in delivering top-notch service to the community.
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Our customer service representatives are on the frontline of communication with residents.
Ensuring that they are well-versed in the transition process is essential for maintaining positive
interactions. They will receive comprehensive training to handle inquiries, provide accurate
information about the new waste collection procedures, and address any concerns or feedback
from residents. This training is designed to equip them with the knowledge and skills to assist
residents e ectively and ensure a smooth transition experience.
By investing in thorough training for drivers, collection crews, and customer service
representatives, we aim to foster a workforce that is not only knowledgeable but also condent
in navigating the transition process. This training initiative aligns with our commitment to
delivering high-quality waste collection services that meet the evolving needs of the Diamond
Bar community.
Cart Assembly and Distribution Process
The comprehensive cart assembly and distribution process is expertly managed by Rehrig
Pacic Company, a renowned full-service cart manufacturer. With a commitment to precision
and eciency, Rehrig Pacic oversees the complete assembly and distribution of all carts,
utilizing their in-house personnel for seamless execution.
Assembly operations are centralized at the Valley Vista Cart Assembly and Distribution Center,
strategically located at 17445 Railroad Street. This expansive 35,000 square foot warehouse has
successfully managed the distribution of substantial quantities of automated carts during the
transitions of various cities, including Walnut, El Monte, Basset/Valinda/South San Jose Hills,
and Hacienda Heights.
Collaborating closely with the city and the previous hauler, we will execute a comprehensive
plan for the safe and expedient replacement of carts, ensuring a smooth transition for residents.
The negotiation of costs related to the collection and removal of carts from the previous
hauler will be handled with precision by Valley Vista, without hindering the progress of the
replacement rollout program.
The distribution process is facilitated through specialized vehicles designed for this purpose,
jointly employed by Valley Vista and Rehrig Pacic. These vehicles enable the ecient
distribution of approximately 1,500 to 2,000 carts per day, ensuring a seamless rollout process.
Based upon information provided by the previous hauler, as well as site visits and route surveys,
VVS will maintain current service levels as of the date of transition. Distinguished by their
respective colors, the green-waste container will be vividly green with clear English and Spanish
hot-stamped labeling, designating it for “Green Waste” collection. The Recycling container will
be in a distinct blue hue and prominently labeled as “Recycling Only” in approved languages.
The third barrel, colored black, is exclusively intended for the collection of permissible residue
materials and will be similarly labeled in the required languages. Executing this process involves
a eet of three (3) 26’ lift gate vehicles capable of carrying nine bins per load, along with two bin
delivery vehicles capable of holding 3-5 bins, respectively.
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The meticulous orchestration of cart assembly and distribution underscores our dedication to
a smooth, organized, and timely rollout process, guaranteeing that residents receive their new
carts in alignment with the proposed schedule.
Operational Testing
An integral step in our transition process involves conducting comprehensive operational
testing to ensure a seamless and problem-free transition for the City of Diamond Bar. We
recognize that the success of the transition hinges on meticulous preparation, and operational
testing serves as a critical safeguard to identify and rectify any potential challenges before they
can impact the eciency of our services.
Our operational testing encompasses a range of vital aspects, including trial runs of collection
routes. By executing these trial runs, we gain valuable insights into the practical execution of
our waste collection procedures within the Diamond Bar area. This step allows us to ne-tune
the routes, optimize collection points, and address any logistical intricacies that may arise.
Furthermore, our testing regimen involves thorough vehicle inspections. Our eet of collection
vehicles is the backbone of our services, and ensuring their awless operation is paramount.
Through rigorous inspections, we can ascertain that each vehicle is in optimal condition, free
from any technical glitches that could impede the smooth delivery of waste management
services.
The functionality of equipment isanother crucial facet of our operational testing. We meticulously
assess the functionality of all equipment, such as bins, carts, and other waste management
tools, to ensure they operate seamlessly and eciently. This proactive approach ensures that
the transition process is not only smooth but also devoid of any disruptions caused by faulty
equipment. By rigorously assessing these various components through operational testing, we
aim to identify and address any potential issues well in advance. This approach mitigates the risk
of unexpected challenges arising during the transition, allowing us to execute the changeover
with precision and condence.
Operational testing embodies our commitment to excellence and our dedication to delivering
uninterrupted waste management services. Through thorough testing, we uphold the highest
standards of performance, ultimately beneting the City of Diamond Bar and its residents with
a seamless and ecient transition process.
Phase 3
VVS Services Commence
The commencement of services marks a signicant milestone in the seamless transition to Valley
Vista Solid Waste Services (VVS). This pivotal phase represents the culmination of meticulous
planning, collaboration, and careful execution. With the City’s approval and in alignment with
the proposed schedule, Valley Vista will initiate the provision of waste collection and disposal
services, reecting our unwavering commitment to exceptional service delivery.
During this phase, Valley Vista’s highly skilled and trained teams will spring into action, deploying
our state-of-the-art eet of collection and service vehicles to execute the waste management
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operations seamlessly. Our crews, experienced in managing diverse waste streams, will collect
and process green waste, recyclables, and residues in a safe, ecient, and environmentally
responsible manner.
As the new collection and disposal process comes into e ect, residents and businesses within
the City of Diamond Bar will experience rsthand the benets of Valley Vista’s advanced
infrastructure and comprehensive waste management solutions. Our commitment to
sustainability will be evident as the RNG-powered automated collection vehicles eciently
navigate the city streets, adhering to the designated schedules with precision.
Throughout Phase 3, Valley Vista’s customer service center remains fully operational, serving
as a reliable point of contact for any inquiries, requests, or assistance related to the waste
management services. Our user-friendly website, live chat support, and mobile app will further
enhance the convenience and accessibility of customer interactions. To ensure a smooth
transition, our dedicated customer service representatives will be readily available to address
any questions or concerns that residents and businesses may have during the initial stages of
the new service implementation. This commitment to responsive and e ective communication
underscores our dedication to customer satisfaction and ensures that the transition to Valley
Vista’s services is met with ease and condence.
Phase 3 marks the beginning of a new era of waste management services in the City of Diamond
Bar, underpinned by Valley Vista’s advanced technology, skilled workforce, and commitment
to environmental responsibility. As services commence, the community can expect a reliable,
ecient, and sustainable waste management solution that reects our mutual dedication to a
cleaner, greener future.
Ongoing Community Engagement and Education
Building upon our proven expertise in public education and outreach, VVS is committed to a
continuous expansion of recycling opportunities and the associated educational e orts. Our
dedication to fostering sustainable behaviors extends beyond the initial transition, aiming to
integrate long-lasting habits within the Diamond Bar community.
To achieve this, we will employ a multifaceted approach that spans diverse media outlets and
engagement channels. Leveraging the power of social media and local cable access, we will
disseminate valuable educational content, raising awareness about recycling practices, waste
reduction, and environmental stewardship. These platforms will serve as dynamic spaces
for sharing insights, addressing common queries, and highlighting the positive impacts of
community participation.
Additionally, our public outreach initiatives will remain a cornerstone of our ongoing
engagement strategy. By orchestrating well-organized and informative events, we will bring
our expertise directly to the community. These events will include workshops, seminars, and
interactive sessions designed to empower residents with practical knowledge and actionable
steps to enhance their recycling e orts.
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Distribution of printed educational materials, newsletters, and advertisements in local
newspapers will continue to serve as e ective tools for disseminating information. Our
commitment to engaging with various segments of the community remains unwavering;
we will actively collaborate with service clubs, local venues, public and private schools,
and chambers of commerce to maximize outreach impact. Furthermore, our dedication to
education will manifest through the development and distribution of educational tools,
including recycling content items that o er insights into sustainable practices. These resources
will empower residents to make informed choices and contribute positively to the community’s
environmental well-being.
A highlight of our engagement strategy will be the continuation and expansion of “How to
Workshops” and community meetings. These proactive forums will provide a platform for open
dialogues, fostering a direct line of communication between our experts and the community.
Participants will have the opportunity to voice their questions, concerns, and suggestions,
ensuring that their needs remain at the forefront of our ongoing initiatives. Lastly, we recognize
the value of experiential learning. Therefore, we will continue to provide guided tours of our
Material Recovery Facility to the community. This immersive experience will o er insights into
the recycling process, reinforcing the signicance of responsible waste management and
inspiring individuals to participate actively.
In summary, our ongoing community engagement and education e orts underscore our
commitment to creating a lasting impact. By leveraging a diverse range of mediums and
engagement methods, Valley Vista Solid Waste Services aims to empower the Diamond Bar
community with the knowledge and tools necessary to contribute meaningfully to a greener
future.
Monitoring and Improvement
After the transition, consistent monitoring and improvement e orts become essential
components of the operational landscape. As the dynamics of waste management and
community needs evolve, maintaining a vigilant watch over operations becomes paramount.
To e ectively gauge the ecacy of our services, we actively seek input from the community.
Engaging in open conversations with residents and stakeholders allows us to gain insights into
their experiences, concerns, and suggestions. This direct feedback loop not only deepens our
understanding of community needs but also enables us to promptly address any challenges
that may arise.
Recognizing the uidity of waste trends and challenges, VVS is committed to adjusting our
operations as required. Whether it’s adapting to changing waste patterns or aligning with
evolving regulations, we prioritize exibility to ensure our services remain aligned with
community requirements.
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This transition signies the start of an ongoing journey focused on practical enhancements,
driven by direct community involvement and adaptability to changing situations. Through
continuous operational improvements, our goal is to o er a waste management solution
that consistently aligns with the community’s requirements and relentlessly pursues ongoing
advancements.
Emergency Preparedness
Valley Vista’s dedication to dependable service goes beyond routine operations; it extends
to emergency preparedness as well. In times of crisis and upon the City’s request, we are
equipped with a dedicated eet of vehicles, ready to swiftly and eciently collect all refuse
and recyclables within the Diamond Bar area. This commitment stands as a testament to our
unwavering dedication to the communities we serve. Our proactive approach ensures that even
in challenging circumstances, the essential waste collection services remain uninterrupted,
providing residents with the assurance of reliable support. This level of preparedness reects
our core values and our commitment to being a dependable partner to the
City of Diamond Bar.
SCOPE OF SERVICES
Single-Family and Multi-Family Dwelling (less than 5 units)
Valley Vista provides a comprehensive suite of services that cater to the diverse waste
management needs of the Diamond Bar community. Our services have been thoughtfully
designed to not only o er ecient waste disposal solutions but also to promote environmental
sustainability, convenience, and community well-being.
We understand that waste generation can vary, and residents might occasionally have refuse
that exceeds their cart’s capacity. To address this, we o er two annual pickups per calendar year
for refuse that wouldn’t t in the refuse cart, excluding bulky items. Each of these pickups can
handle up to the equivalent of three large bags, boxes, or barrels of refuse. Moreover, an end-
of-year pickup is available for any additional refuse placed for collection in customer-owned
containers during the two weeks starting December 26. This service is provided at no extra
charge, demonstrating our commitment to exibility and meeting residents’ waste disposal
needs.
Recognizing the importance of convenience, we o er backyard service that goes beyond
curbside collection. This service involves retrieving carts, green waste bundles, and cart
overages from locations like backyards, side yards, or driveways, and returning them empty
to their original spots. While this service incurs an additional charge, it ensures that waste
collection aligns with residents’ preferences.
Our commitment to accessibility extends to customers who are legally or medically recognized
as disabled. For them, we o er backyard service at no additional cost. This inclusive approach
ensures that individuals with specic needs receive waste collection services without any
added barriers.
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We understand that temporary waste disposal needs arise, particularly during cleanup or
construction projects. As a result, we o er temporary roll-o box and temporary bin services on
request. These services provide residents with the means to e ectively manage waste during
temporary periods of increased waste generation. Managing bulky items can be challenging,
but our on-call bulky item pickup services o er a solution. Each dwelling unit, whether Single-
Family Dwelling (SFD) or Multi-Family Dwelling (MFD), is entitled to four bulky item pickups per
calendar year at no extra charge. Residents can put out up to three cubic yards of material at
each pickup, with additional pickups available for a nominal fee.
We prioritize the safe disposal of hazardous household items through our door-to-door call-
in Household Hazardous Waste (HHW) collection service, available for both SFD and MFD
customers. With two pickups per calendar year for each dwelling unit at no additional charge,
residents can safely dispose of hazardous materials, including paints, automotive wastes, and
more. Supporting the City’s e orts to promote Household Hazardous Waste events, we actively
spread awareness about Los Angeles County Household Hazardous Waste collections held in
Diamond Bar. Through various communication channels like our website, brochures, mailings,
social media, and press releases, we aim to educate and engage residents in these important
initiatives.To encourage responsible used oil disposal, we provide curbside collection services
for used oil and oil lters. Residents can place used oil and oil lters curbside beside their solid
waste container on regular collection days, ensuring these hazardous materials are disposed of
safely.
Our commitment to safety extends to the proper disposal of sharps waste generated by
our customers. Through our mail-based program and drop-o locations, we ensure the safe
processing of sharps waste. This includes delivering sharps containers directly to residential
customers at no cost and arranging convenient drop-o locations in collaboration with local
pharmacies. In partnership with the city, we actively promote medication takeback programs
provided by the Los Angeles County Sheri ’s station and third-party events in Diamond Bar.
Through our website, brochures, mailings, social media, and press releases, we aim to increase
awareness and encourage residents to participate in these important initiatives.
Demonstrating our commitment to sustainability, we actively publicize our free materials
exchange/gifting program, FreeCycle.org, to residents. This program fosters the reuse and
sharing of materials, contributing to a more sustainable community. Our services extend to
environmental stewardship by providing holiday tree collection services from December 26
through the second Sunday in January. This initiative encourages responsible disposal and
supports the city’s waste diversion e orts. We also distribute coupons through quarterly
billings to encourage composting and sustainable practices. These coupons entitle residential
customers to receive two bags of compost per event at two community events per year, as
determined by the city.
Valley Vista’s comprehensive suite of services underscores our commitment to responsible
waste management, customer convenience, and environmental sustainability. We strive to
deliver these services eciently and e ectively, ensuring that the residents of Diamond Bar
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benet from tailored waste management solutions that contribute to a greener, healthier
community
Commercial and Multi-Family with 5 or More Units
For commercial and multi-family properties consisting of ve or more units, Valley Vista is
dedicated to o ering a comprehensive suite of waste management services designed to
meet the specic demands of these establishments. Our objective is to ensure ecient waste
collection while aligning with regulatory mandates and encouraging sustainable practices.
Our refuse collection services are tailored to the unique needs of each customer, with a
minimum frequency of once per week, ensuring the e ective management of solid waste
generated on the premises. Our exible scheduling ensures timely waste removal and handling.
In compliance with AB 341, we provide source-separated recycling collection using bins or carts
for properties mandated to participate in organics collection. Our recycling services are cost-
e ective and designed to meet regulatory requirements. For properties required to engage in
organics collection under AB 1826 and SB 1383, we o er source-separated organics collection
using bins or carts. Our organics services are provided at rates not exceeding the equivalent
refuse rate for containers of similar sizes and service frequency. This approach ensures that
organic waste is properly managed and diverted from landlls.
To streamline waste collection, we o er a bin pushout service to assist in moving containers to
the collection point. This service is provided at no additional charge and ensures containers are
positioned for ecient collection. Our scout service employs specialized small vehicles to move
containers to the street or public right-of-way for collection, enhancing eciency and timely
waste gathering.
To enhance security, we provide locking bins complete with hasps and locks, maintaining waste
containment and protection. Regular maintenance and servicing of the locks are included. For
cleanup or construction requirements, our permanent and temporary roll-o box services o er
a comprehensive solution. Rates include both the service component and a per-ton charge
based on actual tonnage collected. We ensure timely delivery and ecient pick-up of waste
from these projects.
To address bulky items, each multi-family dwelling unit is entitled to up to four bulky item
pickups annually, without any additional charge. Residents can dispose of up to three cubic
yards of material during each pickup, with options for additional pickups at a nominal fee.
Electronic waste (E-Waste) generated by multi-family properties is collected through our bulky
item pickup service, adhering to regulations for proper disposal. Our door-to-door call-in HHW
collection service for multi-family dwelling units is provided at no extra charge. Residents
can safely dispose of hazardous materials, including paint, cleaners, and more. Televisions,
computers, and other HHW items are collected as part of our bulky item pickup service when
safe and legal to do so.
Valley Vista extends its commitment to commercial and multi-family properties by providing
services that adhere to regulations, encourage environmental responsibility, and o er
convenient waste management solutions.
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Construction and Demolition (C&D) Debris
For the collection of C&D debris, Valley Vista upholds stringent standards to ensure responsible
waste management practices. All mixed loads of C&D debris will be carefully transported to
a certied processing facility, adhering to the regulations outlined in the draft Agreement
Section 3.7.
Our commitment to sustainability is exemplied by our dedication to diverting C&D debris
from landlling. We are committed to achieving a minimum diversion rate of 75% or the State-
mandated Construction and Demolition diversion percentage, whichever gure is greater, for
all the Construction and Demolition debris collected. This approach aligns with our broader
mission to promote eco-friendly waste disposal methods while contributing to the reduction
of landll waste.
City Collection
Valley Vista is dedicated to providing comprehensive and ecient City Collection Services that
cater to the diverse needs of the City of Diamond Bar. We o er a range of essential services aimed
at facilitating proper waste disposal and supporting the City’s commitment to environmental
sustainability.
These services cover a broad spectrum of City facilities, including oces, parks, and street
maintenance operations. The extent of our service coverage may vary over the term of the
agreement, reecting any changes in facilities or service levels. Importantly, these adjustments
will be made without increasing compensation for additional collection services, as outlined in
the draft Agreement Section 3.8.
Valley Vista takes pride in its active involvement in City-sponsored events. We contribute by
providing refuse, recyclables, and organics collection services at no charge during these events.
Our commitment extends to using various types of containers, such as carts, bins, roll-o boxes,
and even cardboard boxes with liners, as required by the event’s nature. We understand that
City-sponsored events contribute to the vibrancy of the community, and we aim to support
them without imposing any additional collection service fees.
Our dedication to service equality is evident in our approach to alternating events between
separate contractors for the residential and commercial sectors, if applicable. This ensures
that the distribution of events is balanced, based on the level of e ort or number of events,
irrespective of the contractor involved.
Beyond these activities, Valley Vista is committed to promptly addressing abandoned bulky
waste. In alignment with our commitment to maintaining the beauty and cleanliness of the
City, we provide a service for collecting bulky waste abandoned within the city’s right-of-way
or other public property. This is carried out at no additional charge, and our response time is
within one business day of notication from the city. In collaboration with the City’s Community
Development Review Services, we provide valuable input to building permit applicants. Our
expertise is utilized to advise on container storage space and access requirements, particularly
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with regard to accommodating recycling and organics containers. This consultation service is
o ered at no additional charge, highlighting our dedication to fostering sustainable practices
within the City’s development landscape. Additionally, Valley Vista is committed to supporting
the success of large venue events held within the city. We assist in terms of reporting and
planning needs, in alignment with the requirements of AB 2176 as outlined in the California
Public Resources Code 42648, et seq. This collaboration occurs at no extra cost and underscores
our commitment to fostering sustainable practices within special event planning.
Our proactive e orts extend to the conscation of unauthorized containers placed within the
City’s public rights-of-ways. This is carried out upon notication from the City, or if we come
across such containers based on the procedure provided in the franchise agreement. Our goal is
to maintain the cleanliness and aesthetics of public spaces, contributing to an enhanced living
environment for the community. Furthermore, Valley Vista is dedicated to assisting the city in
times of emergency. We stand ready to provide emergency collection and disposal services
in the event of major disasters like earthquakes, storms, riots, or civil disturbances. Our team,
equipped with Collection equipment and drivers, is prepared to step in and assist as required.
Any charges associated with these services are calculated based on actual disposal costs plus
service rates per the approved rate schedule.
In support of storage needs within city facilities and schools, Valley Vista o ers the provision
of eleven 40-cubic-yard portable storage containers. These containers are intended to serve
as ecient storage solutions throughout the duration of the Agreement. Our commitment
extends to ensuring that these containers are maintained in optimal condition, aligned with
the city’s expectations.
Valley Vista’s commitment to the community’s well-being goes beyond standard services. We
actively participate in emergency collection and disposal e orts, ensuring that the City’s needs
are met during challenging times. Our collaborative approach and dedication to environmental
sustainability align with the city’s values, making us a reliable partner for comprehensive waste
management solutions.
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3.4 AB 341, AB 1826, AND SB 1383IMPLEMENTATION PLAN
PROPOSAL FOR SOLID WASTE SERVICES
Implementation Plan for AB 341, AB 1826, and SB 1383 Compliance
This comprehensive implementation plan outlines the tasks, procedures, and schedule to
ensure the city’s compliance with AB 341 (Commercial Recycling), AB 1826 (Organics Recycling),
and SB 1383 (Organics Waste Reduction). The plan encompasses education, outreach, program
execution, reporting, and ongoing monitoring to achieve successful compliance within the
designated timeframes.
Phase 1: Pre-Implementation Preparation
Duration: Month 1-2
Stakeholder Engagement:
Identify key stakeholders, including City
ocials, community organizations, and
waste management personnel.
Conduct preliminary meetings to
establish communication channels and
collaboration strategies.
Program Assessment:
Review existing waste management
practices, infrastructure, and collection
systems.
Analyze waste composition to identify
current diversion rates and potential areas
of improvement.
Regulatory Familiarization:
Ifneeded, conduct training sessions for city
personnel to ensure understanding of AB
341, AB 1826, and SB 1383 requirements.
Phase 2: Education and Outreach
Duration: Month 3-4
Educational Material Development:
Create clear and concise educational
materials, including brochures, posters,
and online resources, to inform residents,
businesses, and multifamily units about
recycling and organics programs.
Community Workshops:
Organize interactive workshops to educate
the community about the benets of
recycling and organics diversion.
Provide detailed information on proper
sorting, container usage, and program
objectives.
Multifamily and Commercial Engagement:
Conduct targeted meetings with property
managers and business owners to
explain program requirements and o er
assistance.
Phase 3: Reporting and Compliance
Monitoring
Duration: Ongoing
Data Collection and Reporting:
Establish a robust tracking system to
monitor diversion rates, tonnages, and
waste composition.
Generate regular reports for the City
and regulatory agencies to demonstrate
compliance with AB 341, AB 1826, and SB
1383.
Contamination Monitoring:
Implement contamination monitoring
procedures, including physical inspections,
photo documentation, and customer
notications for non-compliant waste
streams.
Customer Engagement and Assistance:
Continuously provide assistance to
customers through helplines, online
platforms, and community engagement
events.
Address concerns, answer questions, and
o er guidance to improve participation
and compliance.
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PROPOSAL FOR SOLID WASTE SERVICES
Continued Outreach E orts:
Direct mail campaigns with informative materials and sorting tips.
Regular community workshops with interactive sessions and Q&A.
Development of how-to videos for online platforms.
Dedicated website with comprehensive information and interactive features.
Participation in local events and fairs to engage the community.
School outreach programs to educate students about proper waste separation.
Phase 4: Continuous Improvement
Duration: Ongoing
Review and Adaptation:
Regularly review program e ectiveness and diversion rates.
Identify areas of improvement, potential modications, and adjustments based on feedback
and data analysis.
Innovative Solutions:
Explore innovative technologies, such as food rescue and donation programs, to enhance
diversion rates and reduce waste.
Stakeholder Engagement:
Maintain open communication with stakeholders tofoster collaboration, address challenges,
and rene program strategies.
THIS PLAN IS SUBJECT TO CHANGE BASED ON THE
IDENTIFIED NEEDS AND REQUESTS OF THE CITY.**
IMPLEMENTATION OVERVIEW
Residential Collection
Source Separated Recyclable Materials Collection
As part of our commitment to ecient waste management, we will maintain the same service
levels as the current hauler. Each cart delivery will include city-approved educational materials
available in required languages. This informational packet will outline program requirements,
acceptable and non-acceptable items for the cart, access to additional resources, and the
collection schedule.
To ensure the proper processing of these materials, Valley Vista will collaborate with Grand
Central Recycling (GCR). The collected materials will undergo thorough sorting by commodities
for marketing or repurposing. A comprehensive screening process will separate particles, which
will then be combined with soiled paper products to create compost, e ectively maximizing
waste diversion. Our approach aims to streamline recycling e orts while minimizing
environmental impact.
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PROPOSAL FOR SOLID WASTE SERVICES
Organics Collection (Green Container)
In our e ort to facilitate ecient waste management, Valley Vista will implement a
comprehensive approach to Organics (Green Container) collection. As part of this initiative,
we will provide the current service levels for yard waste and organics materials, accompanied
by a 3-gallon lidded pail. This pail is designed for convenient food waste collection within
residents’ food preparation areas, subsequently to be transferred to the green cart for weekly
commingled collection.
The educational materials provided alongside these carts will o er clear program guidelines,
detailing acceptable items for both the yard waste cart and the food waste pail. Residents will
also receive information on additional resources, the collection schedule, and the signicance
of their participation in the program. The inclusion of a dishwasher-safe pail, even when not
used for curbside collection, aims to educate and enhance the overall program experience for
participants.In addition to the educational materials, Valley Vista will supply an introductory roll
of pail liners. These liners are meant to be used in conjunction with the pail to segregate food
waste from regular kitchen garbage, thus helping to prevent contamination of compostable
yard waste.
Utilizing GCR as a processing hub allows Valley Vista to provide sensible organics/food waste
recovery programs that will ensure program success and compliance. By prescreening the waste
stream, processing food waste, and high moisture content organics for anaerobic digestion
and energy conversion, we can then be able through our partnership with Agromin Organics to
compost the yard waste/organics. This partnership allows us the access to guarantee capacity
at o-site well-managed compost sites that will provide Valley Vista with a backhaul of high
grade, twice tested compost. Material that can be provided for required compost giveaways
and o er compost and soil amendments to the city and residents to close the loop and achieve
yet another component of SB 1383 compliance.
This process and this processor provide us the condence that providing the city with a
company warranty of recovered organic waste products is possible.
Valley Vista is committed to transparency and compliance. We will provide the city with
documentation on plastic bag use for the green containers as required. This integrated approach
to recycling collection underscores our dedication to both ecient waste management and
environmental sustainability.
Commercial Collection
Drawing on comprehensive data analysis and an initial route assessment, our commercial
collection approach prioritizes delivering bins tailored to each customer’s current service
frequency, mirroring their preferences with the existing service provider. These bins will feature
clear instructional labels, enriched with informative pictograms, complemented by mailed
educational materials. These pre-approved resources will be distributed to customers, o ering
insights into the new program, hosting technical workshops, outlining legislative obligations,
underscoring participation signicance, and inviting them to welcome our environmental
services team for site visits.
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The collected material from mixed waste bins will be transported to GCR, where it undergoes
meticulous processing to maximize commodity recovery and diversion, contributing to
sustainability goals. Our dedicated food waste routes will manage organic bins and carts,
delivering the material to GCR for processing into a versatile mash suitable for composting or
digestion. To maintain program aesthetics and mitigate vector-related concerns, our collection
trucks will incorporate container washing capabilities.
For commercial customers generating over 4 yards of waste per week, a 65-gallon organics
cart will be provided. Higher volume producers can opt for bin service tailored to their needs.
For those generating 2 yards of waste per week, a bagged program will be introduced. This
option utilizes a yellow-colored bag for organic/food waste, which is placed in the mixed waste
bin. This collected waste undergoes a meticulous process, with bags removed and processed
via the Scott Turbo Separator, directing the mash towards composting or energy production.
This comprehensive approach ensures the highest commodity recovery and diversion rates,
contributing to an e ective waste management strategy.
Multi-Family Collection
Based on data collection and a preliminary route audits of multi-family customers will be
delivered bins sized at service frequencies subscribed to with the current service provider. Our
bins will be labeled with instructions and pictograms to educate the clients. Simultaneously,
they will be mailed education materials approved by the city advising them of the new program,
technical workshops, legislative requirements, importance of participation, and invitation for a
site visit from our environmental services team. All material from the mixed waste bins would
be collected and taken to GCR for processing for maximum commodity recovery and diversion.
Organics carts will be delivered based on a ratio of living units. When site visits occur, lidded
pails with educational material and liners will be provided to each unit. The resident will be
asked to utilize the liners in conjunction with the pail to keep the food waste out of the typical
kitchen garbage and get it into liners/bags to be placed in the 65-gallon organics carts. The carts
will then be collected by our dedicated food waste routes and transported to GCR, where the
material would be processed into a mash that could then be composted or digested. The trucks
on these routes would have the ability to wash out the containers as necessary to improve the
overall look of the program and minimize issues with vectors.
Collection Contamination Monitoring
For all collections services, VVS will elect to perform both Manual Physical Inspections and
Visual Inspections via an On-Board Monitoring System (3rd Eye). Both inspection methods are
included in CalRecycle’s Best Management Practices for Implementing a Route Review Program.
VVS personnel performs ongoing contamination evaluation over the term of the Franchise
Agreement, in accordance with our Unpermitted Waste Screening Protocol as detailed below.
Further, in accordance with The Short-Lived Climate Pollutant Reduction Law (SB 1383) and
State regulations, VVS will be performing contamination audits annually for all routes, using the
methodologies described above.
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PROPOSAL FOR SOLID WASTE SERVICES
Unpermitted Waste Screening Protocol.
1. Ongoing Employee Training in Identication
VVS conducts monthly tailgate safety meetings and quarterly safety review meetings with
all drivers and route personnel. During these monthly and quarterly meetings, training and
educational materials are presented to educate all employees in load checking, household
hazardous waste identication techniques and contamination of waste streams. Operators
are trained in both identication procedures and notication procedures when un¬permitted
waste is discovered. Operators discovering un-permitted waste are trained to complete a two-
part notication form, one part for the generator and the second part for the oce. Notication
forms/warning is left on the containers and either (i) discovered un-permitted waste materials
are left adjacent to the container, or (ii) in the case of waste stream contamination, a notice will
be provided to the generator of the violation and education materials for proper sorting will be
provided.
2. Driver Inspection
Un-permitted waste, including all HHW, E-waste and U-waste is forbidden in the general
waste stream. Additionally, SB 1383 aims to reduce waste stream contamination and
increase education for generators. Utilizing in hopper cameras, drivers are trained to look for
un¬permitted waste in the waste stream at the point of collection. Curbside collection with
fully automated containers often hampers visual identication, for this reason VVS has installed
camera monitors in each vehicle, giving the operator clear visual site of all contents of each
container before it is commingled with the entire load.
Should a driver miss the identication of un-permitted waste in the loading procedure, all
waste passing through the transfer station receives a second inspection. Should any waste be
identied in a particular load, the identied load will be traced back through the route and
additional precautions will be set in place for the following week. The discovered un-permitted
waste will be properly disposed of according to the local, state and federal laws.
3. Immediate Driver Response
While unloading the collection container into the holding hopper the driver has a clear view
of the waste products as they are emptied and staged for compaction. All drivers are trained
and prepared to remove all U-Waste, E-Waste and Household Hazardous Waste materials upon
identication.
Unpermitted materials such as U-Waste or Household Hazardous Waste or any suspicious
unidentied materials will be left at the service address and a notication tag will be axed to
the o ending container.
Generators that contaminate waste streams will be notied of their violation and education
materials will be provided. A copy of all contamination notices will be retained on le.
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4. Driver Notication
VVS drivers are trained and prepared to deal with any unpermitted waste issue. Besides being
thoroughly trained in the identication process, VVS personnel have been instructed to
complete the non-collection tag and adhere it to the o ending container. The notication tag
will explain the violation and the proper means of disposal. Additionally, the driver will leave
VVS contact information and the VVS customer service department will be alerted as to the
violation. All non-collection notices will be noted in the customer contact le.
VVS Customer Service will log every incident into both the hard copy daily activity log and the
generators electronic account database le. All hard copies (and electronic formatted versions)
will be supplied to the designated City of Cypress personnel.
5. Notication of Agency
VVS maintains a complaint and incident log for all City customers. Customer Service will monitor
and record all un-permitted waste violations/incidents identied by VVS personnel. All records
will be copied and supplied to the City upon request. VVS will use best business practices to
report its observations to the City representative in addition to notifying the o ender.
Habitual violators will be reported to the designated City sta member and notwithstanding
any laws or regulations to the contrary, service will be suspended pending nal resolution with
the customer and the inspector.
Should any material identied appear to be dangerous in nature or a threat to the health and
safety of the community or VVS personnel, the area route supervisor will immediately notify the
County Fire Department and the designated City contact for immediate resolution.
Organics processing
Utilizing GCR as a processing hub allows Valley Vista to provide sensible organics/food waste
recovery programs that will ensure program success and compliance. By prescreening the waste
stream, processing food waste, and high moisture content organics for anaerobic digestion
and energy conversion, we can then be able through our partnership with Agromin Organics to
compost the yard waste/organics. This partnership allows us the access to guarantee capacity
at o-site well-managed compost sites that will provide Valley Vista with a backhaul of high
grade, twice tested compost. Material that can be provided for required compost giveaways
and o er compost and soil amendments to the city and residents to close the loop and achieve
yet another component of SB 1383 compliance.
This process and this processor provide us the condence that providing the City with a
company warranty of recovered organic waste products is possible.
Commercial Generator Compliance Reviews
Through our environmental services team, Valley Vista will conduct annual compliance reviews
of the commercial generators, hauler routes, and food recovery compliance.
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Service Complaints
Valley Vista will document all service complaints, including issues regarding non-compliance.
When necessary, Valley Vista will investigate SB-1383 non-compliance Complaints and report
its’ ndings to the city.
Technical Assistance Program
Through our environmental services team and under the management and our community
liaison’s direction, Valley Vista will provide site visits and waste assessments. Beginning
September 1, 2025 , four eld reps will visit, on average, ve generators’ premises per day
to assess, assist, advise, and educate business owners, managers, and multi-family residents
on the programs and requirements of the new collection and recovery systems. They will be
able to provide information regarding the regulations and specications of the programs and
assist in providing training and alternatives that could o er reductions in costs. Each waste
assessment will collect the pertinent data. Valley Vista will make that data available to the city
upon request and assist the City with its’ AB 827 requirements as a component of our site visits.
Our environmental services team will continue to provide annual follow-up and training to
ensure the program’s success and compliance.
Workshops and Meetings
Through our environmental services team under our community liaison’s direction, Valley Vista
will provide the necessary technical assistance workshops in locations and at times that ensure
the most community participation and engagement as possible. These workshops will give
multi-lingual instruction through interactive education processes to promote understanding
and acceptance of the new system’s requirements. Questions will be answered, and a follow-up
provided. These workshops will cover the regulatory requirements of SB 1383, AB 1826, and all
of the local program service changes.
Record Keeping and Reporting Requirements
As stated previously in this section, Valley Vista will maintain all records of its’ technical assistance
activities and outreach materials and provide reports to the city.
Universal Enrollment Monitoring
Valley Vista is dedicated to aiding the city in ecient generator enrollment. We will collaborate
with the city and its consultant to establish an agreed-upon enrollment process no later than
September 2025 . Our team will maintain meticulous records and furnish necessary reports
as required. Our environmental services team, in coordination with our contract compliance
department, will validate and ensure Universal Enrollment adherence.
Our enduring commitment to environmental stewardship is evident in our investments
across eet, facilities, processing capacities, and workforce. Our track record demonstrates our
prociency in securing compliance for client cities. Driven by this commitment and our capable
team, we arm our assurance to the City of Diamond Bar in this endeavor.
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3.5 FOOD AND RESCUE DONATION PROGRAM
Food Rescue and Donation Program to Comply with SB 1383
In accordance with SB 1383, which mandates the recovery of at least 20% of currently disposed
edible food for human consumption by 2025, Valley Vista presents its comprehensive approach
to assist the City and its customers through the Food Rescue and the Procurement of Recovered
Organic Waste program.
Valley Vista is committed to serving as a strategic collaborator, actively engaging in the
deployment, expansion, and management of Food Recovery initiatives within the city. This
extends to Food Recovery Organizations and dedicated Food Recovery Services.
Implementation Strategy for the Food Rescue and Donation Program
The Food Rescue and Donation Program is a critical component of Valley Vista’s commitment to
SB 1383 compliance and reducing edible food waste. The strategy outlined below encompasses
a comprehensive approach to e ectively implement the program, involving collaboration with
stakeholders, streamlined processes, and impactful outreach e orts.
1. Stakeholder Engagement:
City Collaboration: Valley Vista will engage
in close collaboration with the City of
Diamond Bar to align program goals,
establish reporting mechanisms, and
ensure seamless coordination.
Food Rescue Organizations: Valley Vista
will identify and partner with established
food rescue organizations operating
within the city. Collaborative discussions
will ensure a clear understanding of roles
and responsibilities.
2. Outreach and Education:
Community Awareness: Valley Vista will
launch a targeted awareness campaign
to inform residents, businesses, and food
establishments about the Food Rescue
and Donation Program’spurpose, benets,
and participation process.
Educational Materials: User-friendly
materials, such as brochures, posters,
and online resources, will be developed
to provide clear instructions on how to
segregate and prepare edible food for
donation.
3. Collection and Donation Process:
Collection Routes: Designated collection
routes and schedules will be established
for the pickup of edible food from
participating businesses and food
establishments.
Food Storage and Handling: Valley Vista
will provide guidelines to participating
entities on safe and hygienic food storage
and handling to ensure the donated food
remains suitable for consumption.
Distribution Partnerships: Valley Vista will
collaborate with local food banks, shelters,
and community organizations to facilitate
the distribution of rescued food to those
in need.
4. Data Collection and Reporting:
Tracking Systems: A robust data collection
and reporting system will be implemented
to track the amount of edible food rescued,
donated, and distributed.
Regular Reporting: Valley Vista will provide
regular reports to the city, food rescue
organizations, and other stakeholders
to demonstrate program impact and
compliance with SB 1383 targets.
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5. Continuous Improvement:
Feedback Mechanisms: Valley Vista will establish feedback mechanisms to gather insights
from participating entities and distribution partners, allowing for continuous improvement
of program eciency and e ectiveness.
Adaptation: The program will remain exible to accommodate changing needs, technological
advancements, and evolving regulations related to food rescue and donation.
6. Measurement of Success:
Diversion Metrics: The success of the Food Rescue and Donation Program will be measured
by tracking the quantity of edible food diverted from the waste stream, donated to those in
need, and the resulting reduction in edible food waste.
Community Impact: The program’s impact on addressing food insecurity within the
community will also serve as a signicant measure of success.
By systematically implementing this strategy, Valley Vista will establish a robust Food Rescue
and Donation Program that aligns with SB 1383’s objectives and contributes positively to both
environmental sustainability and social well-being within the City of Diamond Bar.
Procurement of Recovered Organic Waste Products
Valley Vista stands prepared to meet and surpass the City’s requisites for the procurement of
reclaimed organic waste products. Over the years, Valley Vista’s organic waste program has
facilitated the conversion of millions of tons of organic waste into compost. This transformative
journey has been accomplished in partnership with esteemed entities like Agromin, Premium
Soil Products, and the development of the Organics Diversion and Recycling Program.
This multifaceted program focuses on the collection and processing of organic waste,
channeling it into sustainably manufactured feedstocks designed for energy conversion and the
creation of fertility products. The overarching goal remains steadfast: diverting organic waste
from landlls. Bolstered by the Agromin partnership, Valley Vista gains access to an extensive
network of authorized facilities and cutting-edge technologies dedicated to transforming
organic materials into value-added goods.
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3.6 ORGANICS WASTE RECYCLING PROGRAM
Valley Vista Services (VVS) possesses extensive experience in aiding
municipalities to achieve diversion goals by expertly managing
organic waste collection, processing, and transformation. Our
Sustainability Team’s comprehensive approach, referred to as the “All
of the Above” solution, empowers the City of Diamond Bar to fulll
state mandates and regulatory requisites outlined in SB1383 and
AB1826. This solution concurrently minimizes the environmental
impact of waste service operations.
SB1383 emphasizes reducing climate pollutants by diverting organic waste from landlls,
while AB1826 mandates organic waste recycling for businesses, multifamily, and residential
customers. We meticulously adhere to CalRecycle’s stipulations to ensure proper compliance in
commercial, multifamily, and residential recycling e orts.
The journey of organic waste collection, processing, and transformation commences with VVS’s
dedicated sustainability team, engaging in customer education and outreach. Comprising
knowledgeable experts who ardently support zero-waste and sustainability initiatives, our
team o ers valuable insights, answers queries, and supplies resources to drive participation
in our organic waste programs. Active customer participation provides optimal feedstock for
the organic waste stream. Additionally, we collaborate with businesses to recover edible food
surplus, redistributing it to underserved communities grappling with food insecurity.
The VVS “All of the Above” solution maximizes the processing and transformation of the
city’s organic waste, strategically addressing the challenges of diverse waste streams. Our
commitment extends to deploying government aairs and compliance reporting teams to
collaborate closely with city sta and CalRecycle to ensure meticulous data management and
reporting compliance.
Why “All of the Above”?
In Southern California, windrow composting is often employed for organic waste treatment,
but it demands considerable space and time. Notably, no large-scale windrow composting
is available from waste haulers in landlocked Los Angeles County. As a result, organics are
transported over long distances, raising concerns about greenhouse gas emissions from the
transportation. The VVS “All of the Above” solution circumvents a one-size-ts-all approach by
tailoring treatment to the unique characteristics of each organic waste load, incorporating the
following approaches:
Organics Processing
Solid Separator
Anaerobic Digestion
Composting
Covered Aerated Static Pile
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Organics Processing
VVS’s commitment to enhancing organics
processing is evident through the approval of
a 38,850 square foot expansion to the Grand
Central Recycling and Transfer Station (GCR)
in response to SB 1383. This $25M investment
scheduled to be completed in July 2024
reects VVS’s dedication to its cities and
communities. While some commercial food
waste can be directed to anaerobic digestion,
residential routes may necessitate additional
processing due to clear liner bags and diverse
green waste content, including large tree
branches requiring chipping. GCR will serve as
a hub, directing waste streams eciently.
Composting
Through Agromin and Premium Soil Products,
Valley Vista has converted vast amounts
of organic waste into compost, promoting
sustainable practices. The Organics Diversion
and Recycling Program ensures well-managed
o site compost facilities and high-grade
compost distribution at community events.
Covered Aerated Static Pile
VVS is exploring innovative technology to
minimize travel distance for closing the
loop. Our executive leadership is focusing
on incorporating the Covered Aerated
Static Pile (CASP) system within the newly
expanded organics processing building. CASP,
utilized in Northern California, accelerates
decomposition and produces high-quality
compost via automated irrigation and
temperature control. This approach reduces
space requirements and eliminates the need
for transporting organics long distances. VVS
is considering implementing this technology
on its 10.25-acre facility, pioneering Los
Angeles County’s rst-of-its-kind composting
operation.
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P4303VANPOOL/CARPOOLVAN
POOL/CARPOOLCAR
POOLLOADING29'-
0"26'-0"37'-0"JRMA 2021 All
P4403 AA8.
18.1HHGGFFDDCCBB6.26.27.27.22A5.11A5.25.
P45032ABC140'-0"
60'-0"3'-2"7'-4"3'-4"
P4603 1ST
FLOOR0’ 0"1ST FLOOR0’ 0"T.O. CONC12’
P47031STFLOOR0’
0"1ST FLOOR0’ 0"T.O. CONC12’ 0"
P4803 C4C6C160'-
0"PROPOSED ORGANICS BUILDINGEXISTING MRF BUILDING (BEYOND)EXISTING
P4903
Residential Organic Waste Recycling
Valley Vista will supply residential customers with a Green Container for Source Separated
Green Container Organic Waste collection.
In-House Preparation of Organic Materials
To facilitate e ective participation in the Organics Recycling Program, Valley Vista recognizes
the importance of educating customers about proper in-house preparation of organic
materials. Through a targeted and comprehensive outreach strategy, customers will gain a
clear understanding of how to segregate and prepare their organic waste, ensuring maximum
diversion and environmental benet.
Educational Outreach
Information Materials: Valley Vista will develop user-friendly educational materials, such
as brochures, pamphlets, and visual guides, that clearly explain the types of organic
materials that can be included in the organics containers. These materials will include
simple pictograms and clear instructions to accommodate customers of varying language
backgrounds and literacy levels.
Multilingual Content: Recognizing the diverse population within the City of Diamond
Bar, Valley Vista’s educational materials will be available in multiple languages to ensure
inclusivity and accessibility.
Workshops and Community Meetings: Valley Vista’s environmental services team,
supported by community liaisons, will conduct workshops and community meetings in
various neighborhoods. These events will provide interactive platforms for customers to
ask questions, clarify doubts, and receive hands-on demonstrations of proper in-house
preparation.
By combining these educational e orts, Valley Vista will empower residential customers
to make informed decisions regarding the in-house preparation of organic materials. This
approach ensures that participants can seamlessly integrate sustainable practices into their
daily routines, contributing to the success of the Organics Recycling Program.
Accepted organic materials include:
Branches (less than 4 ft. long and 4 inches
in diameter)
Brush
Flower cuttings
Flowers
Garden trimmings
Grass
Hay
House plants
Lawn clippings
Leaves
Pruning
Shrubbery
Straw
Tree Twigs (less than 4 ft. long and 4 inches
in diameter)
Weeds
Wood chips
Yard waste
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Acceptable Food WasteMaterials in Organics Containers:
All Food Scraps including fruits, vegetables,
peels, and pits
Meat, poultry, sh, seafood, and bones
All dairy products, eggshells, owers,
leaves
Bread, grain, pasta, and nuts
Tea bags, tea leaves, co ee grounds, and
lters
Garden waste
Small Quantities of:
Egg cartons
Paper placemats
Paper towels
Serviettes
Paper plates
Compostable bags
MaterialsNOTAcceptedinOrganicsContainers:
Styrofoam
Glass
Metals
Grease trappings or tallow
Liquids
Plastic utensils, plates, or cups
Aluminum foil packaging
Non-compostable plastic bags
Commercial Waste Management
For commercial customers generating more than 4 yards of waste per week, a 65-gallon
organics cart will be provided for organics collection. Larger producers of organic waste have
the option to subscribe to bin service for ecient collection. The collected material will undergo
processing through the Scott Turbo Separator, extracting the organic mash for composting or
energy production, while the remaining waste stream will be maximally recovered and diverted.
Engagement and Education Strategy for Waste Diversion Compliance
Collaborative Approach: Valley Vista Services (VVS) recognizes the importance of close
collaboration with the city and local leaders to ensure the successful implementation
of waste diversion programs. We are committed to working hand-in-hand to develop a
calendar of events that maximizes community engagement and education.
Calendar of Events: VVS, in coordination with the city and local leaders, will create a
comprehensive calendar of events designed to inform, engage, and educate residents,
businesses, and other stakeholders about waste diversion programs. This calendar will
include a variety of activities strategically scheduled throughout the year to reach the
widest possible audience.
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Workshop and Meeting Schedule: Through our dedicated environmental services team,
under the guidance of our experienced community liaison, we will organize and conduct
informative workshops and meetings. These sessions will be strategically planned to
ensure optimal participation. We understand the importance of catering to the diverse
demographics of the community and will o er these workshops in multiple languages to
facilitate understanding and inclusivity.
Interactive Educational Methods: Our workshops will utilize interactive educational methods
to e ectively communicate the requirements and benets of the new waste management
system. Attendees will actively engage in discussions, demonstrations, and activities that
showcase proper waste sorting techniques, emphasize the signicance of waste reduction,
and address any questions or concerns.
Comprehensive Coverage: These workshops and meetings will comprehensively cover the
regulatory obligations outlined inSB 1383, AB 1826, and local program service modications.
Attendees will gain a clear understanding of their roles in waste diversion compliance and
the positive impact it has on the environment and the community.
Ongoing Support: Our commitment to education and engagement extends beyond the
workshops. We will provide ongoing support through various communication channels,
including a dedicated website, informative videos, and email newsletters. Residents and
businesses can access resources, guidelines, and updates to stay informed and encouraged
to participate actively.
Incorporating Feedback: VVS values feedback from the community and local leaders. We
will continuously assess the e ectiveness of our education e orts and adjust based on
input from participants. This iterative approach ensures that our engagement strategies
remain relevant and impactful.
By collaborating closely with the city and local leaders to develop a dynamic calendar of
events, VVS aims to foster a sense of ownership and enthusiasm within the community for
waste diversion initiatives. Together, we can create a more sustainable future while promoting
a cleaner, healthier environment for all.
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3.7 Recyclable Materials
Residential Customers
Residential Recycling Program
For residential customers, VVS will maintain current service levels for collection. Materials will
be transported to GCR, where they will undergo processing, including separation by commodity
for marketing or repurposing. Our rigorous screening process removes nes and soiled paper
products, optimizing the diversion process. All educational and outreach materials shared with
residential customers will be pre-approved by the city.
Accepted Items in Recycling Carts:
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Aluminum trays, plates
Bleach bottles (#2 plastic)
Brown paper bags
Cans (metal food and
drink cans)
Cardboard boxes
corrugated)
Catalogs
Cereal boxes (without
liners)
Computer paper
Detergent boxes
laundry)
Dish soap bottles (#2
plastic)
Envelopes
Glass bottles & jars & lids
Juice bottles (#1 plastic)
Junk mail
Magazines
Newspapers and iers
Oce paper
Photocopy paper
Plastic containers
Shampoo bottles (#1 & #2)
Shoe boxes
Telephone books
Tissue boxes
Tub containers (#1-#7)
Plastic or glass water jugs
Wrapping Paper
Brochures
Crayon drawings
Copy Paper
Food Boxes
Milk cartons
Juice boxes
Soda/Beer cartons
Egg cartons (paper ber)
Paper bags
Gift boxes
Juice Bottles
Beer Bottles
Wine Bottles
Liquor Bottles
Baby food jars
Condiment jars
Jam Jars
Jelly Jars
Assorted food jars
Salad dressing bottles
Plastic water bottles
Plastic soda bottles
Plastic milk jugs
Shampoo bottles
Lotion bottles
Food bottles
Condiment bottles
Motor oil containers
Vegetable oil bottles
Aluminum soda cans
Aluminum beer cans
Fruit cans
Vegetable cans
Pet food cans
Juice cans
Soup cans
Sauce Cans
Assorted food cans
Metal Hangers
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Contamination Monitoring
Please reference Section 3: Page 35, 36, and 37
Commercial Recycling Program
Valley Vista will use collected data and preliminary
route audits to ensure that commercial customers
receive a consistent service level. Our labeled bins,
accompanied by instructional pictograms, will be
supplemented by pre-approved education materials
mailed to all customers. These materials will cover the
new program, legislative requirements, workshops,
and the signicance of participation. All waste
from mixed waste bins will be directed to GCR for
comprehensive processing, enhancing commodity
recovery and diversion e orts.
Multi-Family Recycling Program
Drawing from comprehensive data collection and a
preliminary route audit, our multi-family customers
will receive bin sizes and service frequencies aligned
with their current preferences. Our bins will feature
clear instructions and instructive pictograms for
easy understanding. To further educate and engage
residents, pre-approved educational materials will be
sent via mail, detailing the new program, hosting technical workshops, outlining legislative
requirements, emphasizing participation’s signicance, and extending invitations for site visits
by our environmental services team. All contents from mixed waste bins will be meticulously
transported to GCR for processing, ensuring the highest possible commodity recovery and
diversion rates.
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3.8 PROCUREMENT OF RECEIVED ORGANIC WASTE PRODUCTS
Provision of Recovered Organic Waste Products and Solutions
Valley Vista has meticulously devised strategies and executed actions to not only meet but
surpass the City’s requisites for procuring recovered organic waste products. Over the years of
orchestrating the organics waste program, Valley Vista has successfully converted substantial
volumes of organic waste into nutrient-rich compost. This substantial achievement was made
possible through a collaborative partnership involving Agromin, Premium Soil Products, and
the establishment of the Organics Diversion and Recycling Program. This comprehensive
initiative is centered on eciently collecting and processing organic waste, transforming it
into sustainable feedstocks for energy conversion and fertility products, resulting in substantial
landll diversion.
Through the synergistic alliance with Agromin, Valley Vista gains access to an extensive network
of authorized facilities and advanced technologies, fully equipped to process organic materials
into value-added products. Grand Central Recycling and Transfer Station, a cornerstone of the
regional infrastructure, serves as an operational epicenter poised to enhance the City’s waste
management strategy.
An additional transformative approach is highlighted in our broader “Healthy Air and Soil
Diamond Bar” (HASA) initiative. Primarily aimed at residential customers, HASA introduces a
natural method for organics recycling. With a domestic anaerobic digestion device provided
by Valley Vista, Diamond Bar households can eciently convert kitchen organic waste into a
valuable soil amendment pulp. This program fosters a culture of personal garden use as the
preferred option for the amendment, with donation as a secondary alternative facilitated
through the dedicated HASA partnership network.
Collectively, Valley Vista’s comprehensive solutions stand as an integrated response to AB939,
AB1826, AB1594, and SB1383 mandates, providing the City of Diamond Bar with e ective
mechanisms to manage organic waste while demonstrating an unwavering commitment to
environmental stewardship.
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3.9 PROPOSEDOPERATIONFACILITIES
This section outlines the key details of Valley Vista’s proposed operating facilities, encompassing
essential elements like equipment staging, maintenance arrangements, oce locations, and
other pertinent facilities to facilitate service provision under this agreement.
Collection and Service Operations Base
Valley Vista’s central hub for collection and service operations is situated at 17445 East Railroad
Street, City of Industry, CA 91748. This facility encompasses a comprehensive setup, including a
maintenance yard, administration building, container storage area (both indoor and outdoor),
recyclables loading zone, and a fueling station catering to allValley Vista vehicles and equipment.
Administrative Center
The administration building, spanning 13,000 square feet, serves as the heart of Valley
Vista’s administrative functions. Within its walls, the billing department, customer services,
management teams, franchise administrators, sales professionals, and public relations
personnel converge. This space accommodates the productive endeavors of approximately 285
employees, providing an environment conducive to quality work and e ective administrative
services.
State-of-the-Art Maintenance Facility
Boasting state-of-the-art capabilities, Valley Vista’s maintenance facility is a vital component of
its operational setup. This facility is responsible for maintaining a diverse eet of 185 collection
vehicles, along with support trucks and equipment. Equipped with overhead reels for uids,
air, and electricity, the facility features a 75,000-pound capacity drive-on lift to facilitate
ecient vehicle inspections, repairs, and upkeep. Augie Landino spearheads the maintenance
department, overseeing a range of activities, from repairs to inspections, ensuring the eet’s
optimal performance and aesthetics.
Container Repair Center
The bin repair building plays a pivotal role in maintaining compliance standards and internal
controls. Refuse and recycling bins, roll-o containers, and metal containers are meticulously
repaired, welded, painted, and equipped with replacement casters. This facility ensures that
all containers remain in good working order, adhering to high-quality standards and aesthetic
appeal.
Cart Storage and Management
Valley Vista’s warehouse serves as a dedicated cart storage facility, conveniently located on-
campus. Housing automated carts, this space facilitates cart replacement, distribution to
contracted cities, repairs, and smooth transitions during franchise changes. Under the ecient
oversight of Susan Silvestri and her team, an ample inventory of automated carts is maintained,
ensuring seamless service provision across all franchised and contracted areas.
PROPOSAL FOR SOLID WASTE SERVICES
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Cutting-Edge Fueling Station
Valley Vista’s commitment to sustainable practices is evidenced by the on-site fueling station, a
cutting-edge facility compliant with AQMD requirements. The station dispenses diesel fuel, RNG
Renewable Natural Gas), and gasoline. It’s a crucial component for Valley Vista’s RNG vehicles
operating in multiple cities, including Walnut, Diamond Bar, Bassett-Valinda, La Puente, City of
Industry, El Monte, Hacienda Heights, Huntington Park, and the Gateway and Puente Hills areas
within the East San Gabriel Valley.
In summary, Valley Vista’s proposed operational facilities are a testament to the organization’s
dedication to ecient and sustainable waste management, encapsulating comprehensive
infrastructure for collection, maintenance, administration, repairs, and innovative fueling
practices.
Zero Emissions Vehicles (ZEV)
VVS has demonstrated itself as an industry frontrunner in the adaptation and implementation
of RNG/CNG vehicles, a journey that commenced over two decades ago with the deployment
of our initial units in the City of Diamond Bar. However, our commitment to innovation doesn’t
stop there; we are proactively steering towards the future of ZEV utilization. Presently, we
are in the process of crafting a comprehensive Level 2 EV charging infrastructure strategy to
accommodate our initial eet of 20 heavy-duty units. What’s more, we have already welcomed
our inaugural EV bin delivery vehicle into our eet.
Our approach is marked by a resolute pursuit of the future, one that aligns with our dedication to
environmental sustainability and regulatory compliance. Through forward-thinking initiatives
and decisive action, VVS remains steadfastly positioned at the vanguard of environmental
advancements, ensuring a greener and more compliant tomorrow.
PROPOSAL FOR SOLID WASTE SERVICES
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37'-2"
34'-3"45'-5"59'-
7"
12'-0"2'-0"12'-0"26'-1"
P5903
3.10 PROPOSED DISPOSAL, TRANSFER, AND PROCESSING FACILITIES
Disposal Facilities
Valley Vista operates with strategic waste disposal arrangements that e ectively manage
the disposal of waste, contributing to sustainable waste management practices. These
arrangements involve the delivery of over 500 tons per day of waste to the El Sobrante Landll,
a facility managed by Waste Management Inc. This waste is eciently transferred through the
Grand Central Recycling and Transfer Station, optimizing the waste management process.
Furthermore, Valley Vista maintains a steadfast commitment to responsible waste disposal
by maintaining a long-term disposal contract with the Olinda Alpha Landll located in
Orange County. This enduring contract underscores Valley Vista’s dedication to adhering to
environmentally conscious disposal practices.
Through these contractual aliations, Valley Vista ensures the proper and regulated disposal
of waste, aligning with its ethos of promoting e ective waste management solutions while
contributing to a sustainable future.
6.c1 El Sobrante Landll Summary
El Sobrante Landll
10910 Dawson Canyon Road. Corona, CA91719Thenameandaddressofthefacility
USA Waste Services of California, Inc.
10910 Dawson Canyon Road, Corona, CA 92883
P) (951) 277-1740 (F) (951) 277-1861
Owner/operator
i.
ii.
iii.
iv.
v.
vi.
No connection or relationship between
Valley Vista Services and El Sobrante Landll,
except client/service provider relationship.
A statement regarding any
relationship between the proposer
and the facility owner operator
SWIS # 33-AA-0217
By Contract.
By Contract.
SWIS number
The price per ton
Indicate any solid waste facility
capacity guarantees being o ered.
PROPOSAL FOR SOLID WASTE SERVICES
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6.c.2 Olinda Alpha Landll Summary
Olinda Alpha Landll
1942 N. Valencia Avenue Brea, CA928239Thenameandaddressofthefacility
OC Waste and Recycling
300 N Flower Street, Suite 400,
Santa Ana, CA 92703
P) (714) 834-4000 (F) (714) 834-4002
Owner/operator
No connection or relationship between
Valley Vista Services and Olinda Alpha
Landll, except client/service provider
relationship.
A statement regarding any
relationship between the proposer
and the facility owner operator
30-AB-0035
By Contract.
N/A
The price per ton
Indicate any solid waste facility
capacity guarantees being o ered.
Transfer and Processing Hub
Valley Vista’s waste management approach envisions the transportation and processing of all
waste collected from the City of Diamond Bar through a streamlined system. This involves the
utilization of state-of-the-art Renewable Natural Gas (RNG) vehicles to transport waste to the
Grand Central Recycling and Transfer Station (GCR) for processing and subsequent transfer..
Integrated Waste Management
Grand Central Recycling and Transfer Station (GCR), situated in the City of Industry, plays a
pivotal role in Valley Vista’s waste management strategy. Serving as an ultra-modern waste
processing hub, GCR eciently processes and transfers solid waste materials. Strategically
located on a 10-acre site within the City of Industry, GCR enjoys adjacency to both Valley Vista’s
administrative oces and operational facilities. Notably, the geographical proximity between
these entities is illustrated on the accompanying aerial map.
Facility Classication and Information
CalRecycle designates GCR as a Large Volume Transfer and Processing Facility, with a
designated SWIS (Statewide Information System) code of #19-AA-1042. Further insights
into the facility can be gleaned from the SWIS database description, accessible at
www.calrecycle.ca.gov/SWFacilities. This classication underscores GCR’s compliance with
industry standards and regulations, positioning it as an integral component of Valley Vista’s
waste management network.
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Processing Facility Overview
Since its establishment in 2004, Valley Vista has continually evolved and upgraded the Grand
Central Recycling and Transfer Station (GCR) to optimize waste diversion e orts. Notably, a
recent $8.2 million enhancement has bolstered GCR’s capacity for single-stream processing,
e ectively addressing the requirements of AB 341 and catering to multifamily and commercial
waste streams. GCR serves as a pivotal solution for client cities, catering to their waste
management and compliance needs while promoting sustainable waste diversion.
Green Waste Processing Expansion
Amid ongoing developments, a green waste processing expansion is currently underway.
Rate Sheet
Details regarding service rates can be provided upon request.
Processing Facility
Under the stewardship of Mr. Peter Perez, GCR prociently processes an array of materials,
including curbside recyclables, source-separated commercial recyclables, mixed commercial
waste, and construction demolition debris. With an annual diversion of over 90,000 tons, GCR
contributes substantially to waste reduction e orts. Mr. Peter Perez, the General Manager,
brings extensive experience in global recyclable material marketing, facilitating long- and
short-term contractual agreements with recycling facilities globally.
Grand Central Processing and Technology Upgrade
A recent $8.2 million upgrade has revitalized GCR’s capabilities, catering to multifamily and
commercial requirements aligned with AB 341 mandates. A notable addition is the Titech
Autosort, a sophisticated technology that meticulously sorts beverage containers based on
color, material, and shape.
Two large trommels have been integrated to separate nes from recyclable materials,
enhancing the extraction of recyclables from waste streams. GCR’s upgraded arsenal includes
screens, conveyor systems, bunkers, air classiers, and vibrating conveyors, facilitating up to
35% diversion for commercial dry waste and multifamily mixed waste streams.
The upgrade has signicantly heightened GCR’s diversion throughput for both commercial and
residential services, e ectively advancing waste reduction e orts.
Processed Waste Streams
GCR adeptly processes an assortment of waste streams, including:
Residential Single-Stream (RSS)
Residential Mixed Waste (RMW)
Commercial Mixed Waste (CMW)
Mixed Construction and Demolition
Debris (MCD)
Green Waste (GW)
Bulky Items
E-Waste
PROPOSAL FOR SOLID WASTE SERVICES
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PROPOSAL FOR SOLID WASTE SERVICES
Through ongoing enhancements, GCR remains at the forefront of e ective waste diversion,
embodying Valley Vista’s commitment to sustainable waste management solutions.
Items recovered
from SSR
Items recovered
from RMW
Items recovered
from CMW
Items recovered from
MCD include:
Food and Beverage
Containers
Food and Beverage
Containers
Food and Beverage
Containers Drywall
Newsprint Newsprint Newsprint Carpet
Pie pans Pie pans Books Concrete
Books Books Hardbound Asphalt
Hardbound Hardbound Paperback Wood
Paperback Paperback Textbooks Film and tubing
plastic
Textbooks Textbooks Corrugated boxes Cardboard
Corrugated boxes Corrugated boxes Brown, clear and
green glass
Scrap metal
Egg containers Egg containers Mail Brick, soil, stucco,
and other inerts
Frozen food
packaging
Food boxes (including
cereal boxes)
Frozen food packaging Metal Reusable building
materials
Mailing boxes
Food boxes Food containers
Shoe boxes
Brown, clear
and green glass
Paper (all types
and colors)
Juice boxes (clean)Catalogs Items recovered
from GW include:
Juice boxes
clean)
Envelopes with plastic
windows Magazines Grass clippings
Brown, clear
and green glass Mail Folders Yard waste
Mail Metal Plastic Tree trimmings
A table indicating items recovered at GCR
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PROPOSAL FOR SOLID WASTE SERVICES
Envelopes with
plastic windows
Plastic containers
1 through #7
Plants and
landscape waste
Items recovered from
Bulky Items include:
Food containers
Metal WoodPaper (all types and colors)
Food containers Catalogs
Paper (all types
and colors)Folders
Catalogs Magazines Wood
Folders Plastic Scrap metal
Magazines Plastic containers
1 through #7 Appliances
Plastic Prescription bottles
including lids and caps Inerts
Plastic containers
1 through #7
Tin and
aluminum cans E-waste
Prescription bottles
including lids and caps Cardboard
Tin and
aluminum cans
A table indicating items recovered at GCR
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PROPOSAL FOR SOLID WASTE SERVICES
Estimated Diversion Rates
Utilizing the GCR Transfer and RSS, RMW, CMW GW, MCD, Bulky Items, and E-waste programs,
Valley Vista, will achieve a minimum cumulative diversion of 37% by weight across all waste
streams under the service programs conducted.
Here is the breakdown of the Rates and Supporting Data:
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0404
DISPLACED EMPLOYEE
RETENTION
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DISPLACED EMPLOYEE RETENTION
Employment of Former Contractor Employees
Valley Vista Services, Inc. is committed to upholding the well-being of professionals within
the solid waste and recycling sector, aligning with our corporate values. We pledge to retain
employees who were previously employed by the former contractor or subcontractors, unless
valid reasons prevent their retention.
To facilitate this process, a thorough evaluation will be conducted during the onboarding phase.
We will assess the existing workforce servicing the contract and determine if adjustments are
needed in terms of personnel numbers. Within ten days of completing the evaluation, interviews
will be conducted, and formal employment o er letters will be extended to former contractor
personnel. In cases where the number of applicants exceeds available positions, retention will
be based on qualications and seniority within each job classication.
Upon receiving acceptance, new hires will undergo a comprehensive onboarding process. To
facilitate their transition, a designated “New Hire Mentor” will provide guidance, answer queries,
and assist them. Initial weeks will involve training in internal procedures, initiation of safety
protocols, and the completion of necessary documentation. Additionally, all employment
o ers are contingent upon successful completion of company requirements, encompassing
controlled substances and alcohol tests, a physical examination, criminal background checks
mandated by law, and other standard hiring criteria.
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0505
EXCEPTIONS TO THE
AGREEMENT
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Valley Vista has read the “Exceptions to the Terms of the Franchise Agreement” contained in
the RFP and hereby takes NO EXCEPTION(S) to any of the provisions of the Draft Agreement as
written. Valley Vista agrees to all terms and conditions of the agreement.
EXCEPTIONS TO THE AGREEMENT
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0707
PROPOSER CODE
OF CONDUCT
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PROPOSER CODE OF CONDUCT
114
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P307115
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P407 116
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Valley Vista Services
17445 E. Railroad St.
City of Industry, CA 91748
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Exhibit 7
Docusign Envelope ID: A94717BD-F076-4A26-8B75-C9E3A6D01A90
January February March April May June July August September October November December Yearly Facility Name RDRS #Tons Direct-
Haul
Tons
Residual
Tonnage Collected ByService Tonnage Tonnage Tonnage Tonnage Tonnage Tonnage Tonnage Tonnage Tonnage Tonnage Tonnage Tonnage Totals Landfills
Recurring Service 1-
MSW 2-
RecycleResidual 3-
Special CollectionResidual MRFs
Bulky Items 1-
Recycle 2-
Organics 3-
WhiteGoods Recycling Facilities
Special CollectionsRecycled 1-
E-Waste 2-
Total Tonnage Collected 3-
Recurring Service Diversion %C&D Facilities
RollOff 1-
C&DRecycle 2-
C&D Residual 3-
Recycle TotalTonnage - -
MSW
Total Tonnage Collected
RollOff Diversion %
Temporary Bins
C&D
Recycle
MSW
Total Tonnage Collected
Temporary Service Diversion %
Total Tonnage Collected (AllServices)
Landfilled
Recycled
Organics
TotalTonsCollected
Total Tons Diverted
Total Diversion % AllServices
CITY OF DIAMOND BAR TONNAGE REPORT
1
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Material January February March April May June July August September October November December Total
Cardboard
HDPE Plastic
Old Newspaper
Tin
PET Plastic
Tubs Lids
Bulky Plastic
Aseptic
Film Plastic
3 Mix Glass
Plastic 3-7
Scrap Metal
Aluminum
Mixed Paper
Plastic Bags
Oil/Gal
Appliances
Total
RECYCLING TONNAGE SUMMARY
2
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SB 1383Compliance January February March April May June July August September October November December
Total Accounts
Total Units
Accounts Mandated to
Recycle Organics
Accounts Recycling
Organics
Accounts with 3rd Party
Recycling
Accounts with Self Hauling
Waivers
Accounts NOT recycling
Organics
Total Accounts
Total Units
Accounts Mandated to
Recycle Organics
Accounts Recycling
Organics
Accounts with 3rd Party
Recycling
Accounts with Self Hauling
Waivers
Accounts NOT recycling
Organics
AB 341Compliance January February March April May June July August September October November December
Total Accounts
Total Units
Accounts Mandated to
Recycle
Accounts Recycling
Accounts with 3rd Party
Recycling
Accounts with Self Hauling
Accounts NOT recycling
Total Accounts
Total Units
Accounts Mandated to
Recycle
Accounts Recycling
Accounts with 3rd Party
Recycling
Accounts with Self Hauling
Accounts NOT recycling
Compliance Issue
AB341/SB1383)Customer Address Phone Email
Businesses
Multi-Family
Businesses
Multi-Family
ListNon-Compliant Accounts
3
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CUSTOMER SERVICE SUMMARY
CustomerCalls January February March April May June July August September October November December Total
Missed Pickups (MPU's)
Complaints (other than MPU's)
Service Requests- Bulky
Service Request- HHW
Billing Inquiries
General Inquiries
Number of C&D Projects
Other Customer Calls
Total Calls
Service Change Breakdown
Name Address Phone Change Service Service Level Mon Tue Wed Thu Fri Sat Notes
Add organics 35 gal X Added organics to existing account
Remove Closed Account
4
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Total #Sites Containers Contaminated %Notices # Contamination
Trash Recycling Organics of Routes Surveyed Surveyed Containers Contaminated Provided Fee Route # Customers
January
February
March
April
May
June
July
August
September
October
November
December
Totals
Route Review Results
Audit Date Route Auditor Customer Name Customer
Address
Cart Type
Audited Results (C/NC) % Contaminated Disposed as
Trash (Y/N)
Contamination
Fee (Y/N)
Contamination
Notes (Describe
contaminants)
Education
Method
Link to
Photo
ROUTESMonth Route Summary
ROUTE REVIEW SUMMARY
5
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EDUCATION MONITORING
January February March April May June July August September October November December
Single- Family
Multi-Family
Business Only
January February March April May June July August September October November December
Single- Family
Multi-Family
Business Only
January February March April May June July August September October November December
Single- Family
Multi-Family
Business Only
CY 2024 Totals
Hauler Education Material Summary
Hauler Outreach Summary
Customer Type Total Customers Site Visits/ Workshops/ Events Total Education
Item Description Date Submitted
for Review Date Approved Date Sent to Customer
Total Customers Total Education
Customer Type Total Customers Total Education
Print Materials
Electronic Materials
Customer Type
Event dateAttendeesEvent/Workshop Name Description
6
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HOUSEHOLD HAZARDOUS WASTE COLLECTION SUMMARY
January February March April May June July August September October November December
Flammable solids
Flammable liquids
Oil-based paints
Paint Related Materials
Poisons
Reactive and explosive
compressed gas cylinders
1 lb propane canister
PCB-containing Paint
Other PCB waste (includes
ballasts)
Antifreese
Auto type batteries
Latex paint
Motor Oil
Oil products
Used oil filters
Acid Inorganic and organic acid
Base inorganic and organic base
Oxidizer
Neutral oxidizers, Organic
peroxides, Oxidizing
acid/base
Asbestos Asbestos
Mercury containing
automatic switches
Mercury containing
thermostats
Other Mercury containing
waste
Lamps
Photovoltaic Modules
Batteries (other)
Aerosol cans
Rechargeable batteries
Covered Electronic Devices
Other Electronic Devices
Home-generated Sharps
Home-generated
pharmaceutical waste
Treated wood
General/ Miscellaneous
Non RCRA solids/ liquids
Tires
Other
Pounds
Incinerated
Pounds
Neutralized
Other
PoundsCollectedMaterialCatergoryMaterialType Pounds
Recycled
Flammable and
Poisons
PCB-containing
Reclaimable
Universal Waste (UW)
Electronic Waste
7
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ROWP Procurement January February March April May June July August September October November December
Renewable gasinthe form of
transportation fuel (DGE)
Compost (tons)
Compost (cubic yards)
Mulch (tons)
Purchase Date Invoice Number Paper Type Volume Vendor Recycled
Content %
2/23/2022 #123456 Office Paper 50 reams Staples 30%
Recycled Content Paper Procurement Log
Notes
8
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Vehicle Number Year Make Model License No. Serial No.Waste Stream Fuel Type Capacity (t) Dates Serviced Service Description
Containers Total inService Total in Reserve Total Disposed Total
Carts- 35GRefuse
Carts- 64G Refuse
Carts- 96GRefuse
Carts- 35G Recycle
Carts- 64GRecycle
Carts- 96G Recycle
Carts- 35GOrganics
Carts- 64G Organics
Carts- 96G Organics
Bins- 1.5YRefuse
Bins- 2Y Refuse
Bins- 3Y Refuse
Bins- 4Y Refuse
Bins- 6Y Refuse
Bins- 1.5YRecycle
Bins- 2Y Recycle
Bins- 3Y Recycle
Bins- 4Y Recycle
Bins- 6Y Recycle
Bins- 1.5YOrganics
Bins- 2Y Organics
Bins- 3Y Organics
Bins- 4Y Organics
Bins- 6Y Organics
RO- 12to16Y
RO-25 to30Y
RO- 40to45Y
Compactor- 30Y
Compactor- 40Y
Equipment Inventory
9
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Route #Stops #Containers Planned Hours Actual Hours Route #Stops #Containers Planned Hours Actual Hours
Route #Stops #Containers Planned Hours Actual Hours
Refuse Routes Recycling Routes
Organics Routes
Route Audit
10
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