HomeMy WebLinkAboutVVS Community Meeting FlyerScan the QR code or visit the link below to:
RSVP for either in-person or virtual community meetings
Join the virtual meeting on July 26 th
Join the virtual meeting on August 23 rd
https://shor.by/DBHaulerMeetings2025
Valley Vista Services (VVS) will begin serving Diamond Bar residents on September 1, 2025.
To help residents prepare for the transition and learn more about the upcoming services, fourcommunity meetings will be held - two in person and two virtual. All residents in the City ofDiamond Bar are encouraged to attend one of these four meetings.
Webinar ID: 861 2376 5110Passcode: DB2025Webinar Link:https://shor.by/DBMeeting072625
Webinar ID: 894 7169 5219Passcode: 241494 Webinar Link:https://shor.by/DBMeeting082325
Saturday, July 26 Saturday, August 23
(Virtual meetings via Zoom)
10 a.m. - 11:30 a.m.10 a.m. - 11:30 a.m.
(In person meetings)
City Hall - Windmill Room
21810 Copley Drive,
Diamond Bar, CA 91765
Wednesday, July 16
6 p.m. - 7:30 p.m.
City Hall - Windmill Room
21810 Copley Drive,
Diamond Bar, CA 91765
Wednesday, August 28
6 p.m. - 7:30 p.m.
Diamond Bar
Waste Hauler
Transition
Community Meeting
If you have any questions, please contact our Customer Service Department at (626) 855-5501 or
(800) 442-6454, Monday through Friday from 8 a.m. to 5 p.m. and Saturday from 8 a.m. to 1 p.m.
Meetings end time may vary depending on questions.
in
Frequently Asked Questions
When will I get my new VVS carts?
VVS has begun delivering new carts in select
areas of the City. Cart exchanges will continue
through July 18. To help ensure a smooth
process, please place all carts (full or empty)
at the curb on your regular collection day, if
possible. If any new VVS carts are missed or
arrive damaged, please contact VVS by phone
or email.
When will service start?
Service with VVS starts on September 1st.
However, since September 1st is Labor Day, your
service day for the first week will be delayed by
one day. Please continue to contact WM for all
service-related matters, including missed
pickups, bulky item requests, and household
hazardous waste (HHW) scheduling.
Do I need to start an account?
You do not need to start an account. All
customers have been automatically enrolled
with VVS and will maintain the same service
level, including cart size, number of carts, and
collection day. To make updates to your
account, you may contact VVS by phone or
make changes online.
When does billing start, and will
my autopay transfer over?
The first VVS bill, covering September-October,
will be mailed in August. Autopay information
will not transfer from WM. To enroll in autopay
or paperless billing, please visit the VVS website
or contact customer service.
Will my Senior/Disabled discount
and Valet service carry over?
All services and discounts previously enrolled
with WM will carry over to VVSâ there is no
need to reapply. If you are not currently
enrolled and would like to apply, forms are
available online.
Ways to Connect with VVS
ValleyVistaServices.com
DBresidential@myvvs.com
Follow us @ValleyVistaServices
(626) 855-5501 | (800) 442-6454
17445 E Railroad St, City of Industry
Monday â Friday: 8:00 AM â 5:00 PM
Saturday: 8:00 AM â 1:00 PM
What additional services are
being offered?
VVS offers the following at no extra cost:
Bulky Item Pickups: Up to 4 pickups per
year; 4 items per pickup.
On-Call Sharps Containers: Free mail-back
sharps container delivery.
Door-to-Door Household Hazardous Waste
(HHW) Collection: Two door-to-door
pickups per year.
Curbside Used Oil and Oil Filter Collection:
Curbside collection on regular service days.