HomeMy WebLinkAboutVVS Contamination Monitoring and Diversion ProgramContamination Monitoring and Diversion Program
Valley Vista Services will utilize the following procedures to examine contamination and increase diversion amongst the City of Diamond Bar’s residential customers.
Contamination Monitoring Program
3rd Eye
Every truck is equipped with VVS’ onboard computer system. There are numerous cameras throughout the truck. This system captures photos during service to further examine the contents
and material within the container.
Physical Tag
A driver can place a physical tag on the container when it is unable to be serviced. This tag will be marked to indicate the exact issue as to why the container was not serviced. The
customer is provided with options to ensure service is completed at the next available date.
Tablet Service Note
During service, the driver will properly mark the account on their tablet with the correct service note. If the container cannot be serviced, the driver will select the proper service
note which will link to the customer’s account and the onboard computer system. The customer service department will then notify the customer via email why the container service was
not completed.
Visual Inspection
The route driver can perform lid flip inspections. If improperly disposed material is detected, the driver will take a photo with their tablet. This photo will then be uploaded to the
customer’s account for reference.
Diversion Program
Billing Inserts
When billing is sent out, this provides the opportunity to notify residents of upcoming events and disseminate all relevant information on a quarterly basis. It will be an additional
pamphlet included with the invoice for the quarter.
Community Events
Actively participate in local community events such as concerts in the parks, Earth Day, etc. to present recycling education information and bring awareness to residents. This provides
residents with an opportunity to interact with VVS in an in-person environment.
Emails
As needed, emails can be sent out to reach residents to inform them of any changes, needs for correction, or providing information.
Facility Tours
With the expansion of Grand Central Recycling, this will provide residents with an opportunity to visually inspect where the material from the containers goes. Residents will be able
to see the process in how the material is handled from an observation deck and receive additional information.
Newsletters
Quarterly residential newsletters are distributed to notify residents of all upcoming events and relevant information.
Social Media
VVS’ social media presence via platforms Facebook, Instagram, LinkedIn, TikTok, and Twitter provides information to all residents.
Website
This platform provides the opportunity to inform residents of any recycling information. Brochures, flyers, forms, links, and videos to CalRecycle and other resources are available to
residents.
Workshops
Having workshops will provide the option for education through interactive presentations. This will allow new and relevant information to be shared with the State’s new requirements.
Opportunities for questions will be provided. The workshops will ensure to discuss the regulatory requirements of all local program service changes.