HomeMy WebLinkAboutCity of Diamond Bar Proposal
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
COVER LETTER
Alex Batres
Management Analyst
City of Diamond Bar
21810 Copley Drive
Diamond Bar, CA 91765
Sub: Proposal in response to RFP - Public Opinion Polling Services
Dear Alex,
We are excited to submit our proposal to support the City of Diamond Bar in conductfng a
comprehensive public opinion polling study. At ONResearch Inc, we specialize in providing research-
driven insights that empower municipalitfes to make informed decisions aligned with community
prioritfes.
Our multfdisciplinary team brings extensive expertfse in both quantftatfve and qualitatfve research,
advanced analytfcs, and data storytelling. With a proven track record of working with public agencies,
municipalitfes, and private-sector clients on community engagement and public opinion studies, we
develop methodologies that accurately capture diverse resident perspectfves. Our expertfse in voter
behavior analysis, survey design, and predictfve modeling ensures that our research delivers not only
valuable insights but also clear, evidence-based recommendatfons that drive policy decisions.
For this project, we will conduct a statfstfcally valid survey in English, Mandarin, and Korean to assess
community sentfment regarding City services, budget prioritfes, and the feasibility of a revenue ballot
measure. Our findings will help guide the City’s leadership in determining optfmal strategies for potentfal
funding mechanisms. Additfonally, we will provide scenario-based insights to evaluate different revenue
optfons, equipping the city with actfonable strategies to enhance engagement and support data-driven
policymaking. Our commitment to methodological rigor, transparency, and actfonable recommendatfons
makes us a trusted partner in municipal research.
We appreciate the opportunity to contribute to the City of Diamond Bar’s planning efforts and look
forward to the possibility of working together. Please feel free to reach out with any questfons.
Note: All conditfons outlined in this proposal are valid for a period of at least ninety (90) calendar days
from the submission date.
Sincerely,
Nishant Angre
VP Data Analytfcs
ONResearch Inc
Email: nangre@onrcx.con
Phone: +1 647 646 4628
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
PROJECT TEAM
For this research project designed to provide the City of Diamond Bar with data-driven insights into
residents' perceptfons of city services, budget prioritfes, and the feasibility of a revenue ballot measure,
the following outlines ONResearch’s proprietary tools, multfdisciplinary team, and the services provided
by third-party subcontractors at each stage of the project.
ONResearch will maintain full responsibility for all workstreams managed by third-party suppliers,
ensuring accountability for their performance and seamless integratfon throughout the project’s
executfon.
Stage 1: Project Planning and Research Design
Staffing:
Client Engagement Leader:
• Aligns research objectfves with goals of the City of Diamond Bar authoritfes.
• Facilitates communicatfon and collaboratfon with key stakeholders.
Project Leader:
• Oversees project initfatfon, tfmelines, and budget.
• Serves as the main point of contact for stakeholders and the research team.
Research Manager:
• Designs a statfstfcally representatfve sampling strategy for all target groups, considering
geographic and demographic diversity.
Resources & Technologies (part of organizatfonal toolkit of ONResearch)
• Project Management Tool: Jira to manage tfmelines, task allocatfons and documentatfon.
• Communicatfon Platiorms: MS Teams, Outlook
• Documentatfon Templates: Standard templates for project plans, tfmelines, and
stakeholder agreements.
Stage 2: Questfonnaire Development & Survey Programming
Staffing:
Research Manager with Data analyst support
• Leads the development of research questfonnaire (MS word format) and ensures alignment
with objectfves.
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
• Provides guidance on survey questfon types, flow in order to build a clear, relevant and a
bias-free survey.
• Incorporates advanced techniques such as adaptfve surveys and skip patterns (if needed).
Lead Survey programmer
• Programming of the questfonnaire into a responsive survey using our proprietary survey
platiorm to use for input during the computer assisted telephonic interviews.
• Generate the version of the survey into language specific survey links (English, Korean,
Mandarin)
IT Lead
• Programming the backend structure for the data collectfon
Resources & Technologies (part of organizatfonal toolkit of ONResearch)
• Survey Tools: ONResearch’s proprietary Survey Engine capable of creatfng interactfve and
multf-device optfmized surveys
Services rendered by Third Party Sub-contractor
• In-Language Support: Translatfon partner for translatfng the questfonnaire (word
document) into languages. QA of language specific survey links. Translatfon of the survey in
up to 3 languages to be confirmed at the project kick-off.
Stage 3: Data Collectfon
Staffing
Data Analyst - Fieldwork
• Day-to-day supervision of sample quotas/nested quota to ensure smooth data collectfon
• Manual review of survey respondent data & flag/clean bad-faith/inattentfve respondents
• Day-to-day coordinatfon with sample partner network
Lead Survey programmer
• Assists with technical issues related to survey completfon.
• Ensures seamless functfoning of survey platiorms.
Resources & Technologies (part of organizatfonal toolkit of ONResearch)
• Monitoring Dashboards: ONResearch’s proprietary real-tfme data tracker for survey
completfons, sample quota and data quality monitoring
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
• Data Servers: ONResearch’s secured on-prem data servers that host the survey data
collected from the respondents.
Services rendered by Third Party Sub-contractor
• Sample Vendors: A network of specialized Sample Providers will support the project by
identffying respondents based on the specified criteria. They will conduct outreach to
encourage survey partfcipatfon, facilitate computer-aided telephonic interviews (CATI), and
manage logistfcal aspects such as providing respondent incentfves upon successful survey
completfon.
Stage 4: Analysis and Reportfng
Data Analysts
• Process and analyze collected data using advanced statfstfcal techniques.
• Identffy key insights and patterns relevant to research objectfves.
Story-teller:
• Apply storytelling techniques to enhance data interpretatfon
• Translates data into compelling narratfve and visually intuitfve formats using visualizatfon
techniques such as relatfonship charts, heat maps, etc., to clearly illustrate key insights,
correlatfons, and patterns, making the data accessible and impactiul for decision-making.
Resource Requirements
• Analysis Tools: IBM SPSS Statfstfc software for data modeling and analysis, Q Research Software
Organizatfonal Chart
Project Role
Years of
Experience in this
role
Name Years of Total
Experience
Client Relationship Leader 25 Years Jason Ten-Pow 25 Years
Project Leader & Lead Story-teller 15 Years Nish Angre 20 Years
Research Manager 8 Years Will Murphy 15 Years
Sr. Data Analyst 4 Years Nandan Lawande 6 Years
Data Analyst - Fieldwork 3 Years Aditi Mistry 3 Years
Lead Survey Programmer 8 Years Frank Yang 12 Years
IT Lead 20 Years Kevin Lau 20 Years
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
METHODOLOGY/PROJECT UNDERSTANDING
A. Research Objectfve
The objectfve of this study is to provide the City of Diamond Bar with data-driven insights into residents'
perceptfons of city services, budget prioritfes, and the feasibility of a revenue ballot measure. The
research will assess community sentfment toward potentfal funding mechanisms, such as a sales tax or
general obligatfon bond, to help city officials make informed decisions.
The study aims to achieve the following:
1. Evaluate Public Perceptfon: Measure satfsfactfon with city services, including public safety,
infrastructure, and parks, to identffy key prioritfes and areas for enhancement.
2. Gauge Support for Revenue Measures: Assess voter willingness to support funding mechanisms
like a sales tax or bond, identffying concerns and emerging opportunitfes for alternatfve funding
optfons.
3. Identffy Key Community Prioritfes: Determine which investments—parks, roads, or public
spaces—residents value most to guide funding decisions and uncover unmet community needs.
4. Assess Financial Awareness: Evaluate residents’ understanding of the City’s budget, fiscal
challenges, and emerging revenue opportunitfes to improve public communicatfon.
5. Analyze Demographic Trends: Examine how opinions on services and funding vary by age,
income, and locatfon to tailor outreach and address disparitfes in prioritfes.
6. Evaluate Trust in Local Government: Measure confidence in city leadership regarding financial
management, transparency, and responsiveness to community needs.
7. Determine Effectfve Messaging: Identffy key messages, outreach strategies, and new
engagement opportunitfes that resonate most with residents.
8. Provide Data-Driven Recommendatfons: Offer insights and scenario-based strategies to support
future ballot measures, policy decisions, and long-term financial planning.
This research will provide key data for the City to consider a revenue ballot measure in the next general
municipal electfon. This will help Diamond Bar develop a data-driven funding strategy that aligns with
community prioritfes and ensures long-term financial sustainability.
We will use advanced statfstfcal methods such as predictfve analytfcs, regression analysis and forecastfng
to identffy the future investments in city services that are most likely to drive higher trust in the local
government, by analyzing community prioritfes and the impact of potentfal funding strategies.
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
B. Research Methodology
The study will use Computer-Assisted Telephone Interviewing (CATI), a structured telephone survey
methodology that ensures high-quality data collectfon. This methodology is designed to ensure
inclusivity, reliability, and alignment with the research objectfves.
1. Survey Design and Administratfon
The study will include a structured survey designed to capture key insights from residents of the City of
Diamond Bar.
The survey will be multflingual: Available in English, Mandarin, and Korean to ensure broad partfcipatfon.
2. Survey Design Consideratfons:
• Innovatfve Questfon Formats:
o Questfons will include a mix of multfple-choice, Likert scale, and up to 3 open-ended
formats to capture quantftatfve and qualitatfve insights.
o Behavioral questfons (e.g., scenarios or decision-making exercises) will complement
traditfonal attitudinal questfons.
• Adaptfve Surveys:
o Surveys will use dynamic questfon flows to improve response quality and reduce
respondent fatfgue. For example, responses to earlier questfons will trigger context-
specific follow-up questfons, allowing for personalized and relevant interactfons.
• Survey Accessibility and Distributfon:
o Surveys will be administered using our proprietary survey platiorm.
o Computer-aided telephonic Interviews (CATI) will be conducted for all the respondents.
CATI allows trained interviewers to conduct real-tfme interviews, ensuring accurate
responses, reducing respondent fatfgue, and maintaining quality control.
o Promotfon will include email invitatfons, social media outreach, and partnerships with
community organizatfons to ensure wide reach and inclusivity.
3. Sampling and Statfstfcal Representatfveness
• Sampling will be structured to achieve a 95% confidence level with a ±5% margin of error across
key demographic groups.
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
• Quotas will be set to ensure representatfon from multflingual respondents across the City of
Diamond Bar’s diverse communitfes, helping to reflect a broad range of perspectfves in the data
collectfon.
• The sample will be collected using our trusted network of survey sample providers.
Sample Criteria and Target Audience Definitfon
To ensure the research is comprehensive, inclusive, and statfstfcally representatfve, the following sample
criteria and target audience definitfons will guide partfcipant selectfon:
Sample Criteria
Region: City of Diamond Bar, California
Sample Size (N): 500 respondents
Length of Interview (LOI): 10-15 minutes
Methodology: Computer-Assisted Telephone Interviews (CATI)
Target Audience:
• Residents of Diamond Bar, California
• Age: 18+
• Languages: English, Mandarin Chinese, and Korean
4. Optfonal Surveys (Optfonal)
To complement the survey findings, optfonal additfonal surveys may be conducted with a subset of
partfcipants from each target group.
Optfonal Surveys
• Structure: Number of partfcipants to be determined at the tfme of commencement
• Format: Computer-Assisted Telephone Interviews (CATI)
• Focus: Exploratfon of survey topics on an as-needed basis to gather deeper insights.
• Sample Details: The sample size and demographic breakdown will be tailored to meet specific
objectfves, with an emphasis on ensuring statfstfcally valid representatfon across key community
segments. Additfonal subgroups may be identffied based on the survey’s focus, ensuring that
insights reflect diverse perspectfves across age, district, language, and other relevant variables.
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
5. Data Analysis
• Quantftatfve Analysis: Statfstfcal techniques will be employed to analyze survey data, such as
cross-tabulatfons, cluster analysis, factor analysis, correlatfon analysis, and regression analysis, to
identffy patterns, trends, and correlatfons in community support for revenue measures and
prioritfes.
• Qualitatfve Analysis: Thematfc analysis will be applied to open-ended survey responses and
focus group discussions to uncover in-depth, nuanced insights into residents’ perceptfons and
concerns.
• Segmentatfon: Data will be segmented by key demographic and geographic variables to identffy
differences across communitfes, enabling the development of targeted strategies and
recommendatfons for the City of Diamond Bar.
6. Storytelling and Visualizatfon in Reportfng
• Interactfve Dashboards: Key findings will be presented through interactfve dashboards, allowing
stakeholders to explore data based on demographics, geography, and other relevant factors,
providing a clear picture of community support for potentfal revenue measures and prioritfes.
• Storytelling with Personas: Data insights will be transformed into relatable narratfves by creatfng
personas that represent different community groups, highlightfng their challenges, motfvatfons,
and perspectfves on city services, budget prioritfes, and infrastructure needs.
• Data Visualizatfons: Infographics, heatmaps, and journey maps will present complex data in a
visually engaging way, making it easier to compare results across districts and demographics, and
illustratfng key trends related to revenue measures and community prioritfes.
• Scenario-Based Recommendatfons: The report will include future scenarios based on data-
driven projectfons, helping policymakers evaluate the potentfal outcomes and impacts of
different revenue measure strategies, based on community feedback.
This methodology provides a comprehensive, data-driven approach to understanding public opinion and
behavior, offering the City of Diamond Bar valuable insights to inform decision-making, optfmize
community engagement, and guide long-term financial planning.
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
C. Work Plan and Deliverables
The work plan for this project outlines the key phases and deliverables, ensuring a structured and tfmely
approach to data collectfon, analysis, and reportfng. Our team will collaborate closely with stakeholders
to ensure that all objectfves are met and expectatfons are exceeded.
The following work plan is applicable for the four opinion poll surveys as outlined in the proposed
solutfon sectfon. For the additfonal surveys outlined in the specificatfon, the task flow will remain the
same startfng from stage 2 through stage 4 with end-to-end project tfmelines of 8 weeks.
Project Deliverables
• One Comprehensive Final Report: A consolidated report summarizing findings, highlightfng key
insights, and providing actfonable recommendatfons.
• Topline Report: A high-level summary of the key survey findings, offering an at-a-glance
overview of the most significant insights.
• Cross-Tabulatfon Report: A detailed analysis of cross-tabulated data, highlightfng variatfons and
trends across different demographic and geographic segments, providing in-depth insights into
subgroup-specific responses.
• Interactfve Web-based Dashboards allow stakeholders to explore data by demographics,
geography, or other variables.
• A supplementary Scenario-Based Recommendatfons Report that includes future scenarios
based on data-driven projectfons, helping policymakers visualize the potentfal impact of
different strategies.
Task Descriptfon # of
Work
Days
Finish Date
(Proposed)
1 Project Kick-off 1 *03/18/2025
2 Stage 1: Project Planning and Research Design (a total of 1 Week)
a. Project Discovery & Planning
This phase lays the groundwork for the research by aligning objectfves,
refining goals, and creatfng a comprehensive project roadmap. Actfvitfes
include stakeholder collaboratfon, research hypothesis, reportfng needs,
details for interactfve reportfng dashboard and tfmelines/milestones to
ensure a clear and effectfve executfon plan.
3 03/25/2025
Time Commitment by Team Resources (in work hours)
Client relatfonship leader 3
Project Leader & Lead Story-teller 18
Research Manager 10
IT Lead 2
b. Client Alignment on the project plan
ONResearch will present the project framework, gather feedback, and
incorporate revisions to finalize the plan. This ensures alignment with the
2
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
City’s objectfves, finalizes the research hypothesis and secures approval for
executfon.
Time Commitment by Team Resources (in work hours)
Client relatfonship leader 1
Project Leader & Lead Story-teller 2
3 Stage 2: Questfonnaire Development & Survey Programming (a total of 4 Weeks)
a. Questfonnaire Development
The ONResearch team will design four (4) clear and engaging questfonnaires,
tailored to each survey and aligned with the research objectfves. Using the
ONResearch MS Word template, the questfonnaires will incorporate adaptfve
elements to enhance engagement and ensure clarity, logical flow, and data
reliability.
5 04/01/2025
Time Commitment by Team Resources (in work hours)
Client relatfonship leader 1
Project Leader & Lead Story-teller 2
Research Manager 20
Sr. Data Analyst 40
b. Client Review of Questfonnaire (up to 2 rounds of revisions)
ONResearch will share draft questfonnaires for client feedback, incorporate
revisions, and finalize them to ensure alignment with research objectfves and
readiness for deployment.
5 04/08/2025
Time Commitment by Team Resources (in work hours)
Project Leader & Lead Story-teller 3
Research Manager 10
Sr. Data Analyst 20
c. Survey Development
ONResearch will program the finalized questfonnaires into its proprietary
survey engine, optfmizing for multf-device use, incorporatfng adaptfve
features, and testfng for functfonality and accuracy.
5 04/15/2025
Time Commitment by Team Resources (in work hours)
Research Manager 5
Sr. Data Analyst 10
Data Analyst – Fieldwork (for Survey QA) 4
Lead Survey programmer 40
IT Lead 6
d. Client Alignment on Survey (up to 2 rounds of minor revisions)
ONResearch will present the survey for client review, gather feedback, and
make final adjustments to secure approval for deployment.
5 04/22/2025
Time Commitment by Team Resources (in work hours)
Research Manager 5
Data Analyst – Fieldwork (for Survey QA) 8
Lead Survey programmer 8
e. Survey Translatfon and Link Creatfon for in-language survey
ONResearch will work with a translatfon partner to translate the survey,
generate in-language links, and review for accuracy and functfonality to
ensure accessibility for diverse partfcipants
5 04/29/2025
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
Time Commitment by Team Resources (in work hours)
Translatfon partner (assumptfon: translatfon of 15-20 questfons
in up to 7 languages
40
Data Analyst – Fieldwork (for Survey QA) 8
Lead Survey programmer 20
4 Stage 3: Data Collectfon (a total of 3 Weeks)
a. Sample Procurement
Survey recipients will be recruited using ONResearch’s preferred online panel
partners. ONResearch will provide a link to a real-tfme monitoring portal and
weekly updates on the data collectfon progress (via email).
15 05/01/2025
b. Data Cleaning and Management
ONResearch will ensure data quality through two rounds of cleaning—using
automatfon tools and manual screening. This process detects duplicate IP
addresses, calculates survey completfon speed, and flags logical
inconsistencies to eliminate bad faith or duplicate responses.
Time Commitment by Team Resources (in work hours)
Data Analyst – Fieldwork (for coordinatfon with sample teams &
data cleaning)
20
IT Lead 2
Lead Survey programmer 7
5 Stage 4: Analysis and Reportfng (a total of 6 Weeks including the report outlined in part 6)
a. Topline Report
The ONResearch team will provide the topline report that will offer a high-
level summary of key findings from the opinion polls, highlightfng overall
trends and insights.
The findings will be presented to relevant stakeholders in a read-out session.
7
05/22/2025
b. Cross-Tabulatfon Report
The ONResearch team will provide the cross-tabulatfon report that will
provide a detailed analysis of the data, examining patterns and trends across
different demographic groups.
7
05/29/2025
b. Interactfve Web-based Dashboard
ONResearch team will provide a complementary web-based interactfve
dashboard that allows stakeholders to explore data by demographics,
geography, or other variables trended across various studies and years.
06/05/2025
c. One Comprehensive Final Report
The ONResearch team will provide a master report outlining the common
findings and actfonable insights from all target groups including
miscellaneous content such as infographics, heatmaps, and journey maps
with comparisons across districts and demographics
15
06/20/2025
Commitment by Team Resources (in work hours)
Client relatfonship leader 5
Project Leader & Lead Story-teller 20
Research Manager 40
Sr. Data Analyst 20
Data Analyst – Fieldwork 20
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
d. A supplementary Scenario-Based Recommendatfons Report
ONResearch team will use cutting-edge data transformatfon techniques and
advanced statfstfcal analytfcs to provide a value-added report that includes
future scenarios based on data-driven projectfons, helping policymakers
visualize the potentfal impact of different strategies.
06/27/2025
Commitment by Team Resources (in work hours)
Client relatfonship leader 10
Project Leader & Lead Story-teller 20
Research Manager 40
Sr. Data Analyst 20
Data Analyst – Fieldwork 20
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
COST FOR SERVICES
Descriptfon Current Pricing
2025 City of Diamond Bar Public Opinion Polling Services
Questfonnaire Development $ 5,200
Translatfon Services (Korean and Mandarin) + Supervision and Link
creatfon + QA
$ 2,500
Programming, hostfng & QA of survey $ 6,050
Sample Procurement (Using CATI methodology) $ 40,000
Data Cleaning and Management $ 1,530
Analysis & Reportfng
Basic Analysis (Creatfon & readout of frequency report and
cross-tabulatfon findings)
$ 15,300
Advanced analytfcs (Use of advance statfstfcal techniques like
regression, correlatfon, cluster analysis that inform the report
narratfve
Total (2025 City of Diamond Bar Public Opinion Polling Services) $ 70,580
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
CO-OPERATIVE RESEARCH AGREEMENT
This agreement (the “Agreement”) is made as of the 24th day of February 2025 (the “Effectfve
Date”), by and between the City of Diamond Bar, a municipal corporatfon with an address at 21810 Copley
Drive Diamond Bar, CA 91765-4178 (“City”) and OnResearch Inc., a sole proprietor with an address at 9120
Leslie St., Suite 106, Richmond Hill ON Canada L4B 3 J9 (the “Consultant”).
WHEREAS, the City desires to perform a survey and other related actfvitfes as set forth herein on
the terms and conditfons set forth herein.
NOW, THEREFORE, in consideratfon of the premise and of the mutual promises and undertakings
herein contained, and for other good and valuable consideratfon, the receipt of which is hereby
acknowledged, the partfes agree as follows:
1. Survey.
1.1 The partfes will work together to develop and conduct a 15-minute survey as described
more fully in METHODOLOGY/PROJECT UNDERSTANDING attached hereto (the “Survey”), including the
creatfon of a questfonnaire (the “Questfonnaire”) for data gathering and to analyze any quantftatfve or
qualitatfve data gathered through the Survey. The partfes will agree on the selectfon of the intended survey
populatfon (the “Survey Recipients”).
1.2 With respect to the Survey, the City will develop the concept and the questfons for the
Questfonnaire and set the parameters by which the Survey Recipients are selected. The Consultant will
be responsible for editfng the Questfonnaire under the directfon of the City. After the Questfonnaire is
approved by the City, the Consultant shall not make any modificatfons to the Questfonnaire without prior
written approval of the City.
1.3 The Consultant shall be responsible for fielding the Questfonnaire and collectfng the
responses (the “Data”), and tabulatfng the Data (the “Tabulatfon”). The Consultant shall use its best
efforts to secure partfcipatfon in the Survey and encourage the Survey Recipients to complete the
Questfonnaire. The Consultant shall obtain consent from the Survey Recipients to disclose the Data.
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
1.4 The Consultant shall be responsible for producing a summary of the Data collected (the
“Report”) and providing an in-depth analysis of the Data (the “Survey Results”) as outlined in
METHODOLOGY/PROJECT UNDERSTANDING.
1.5 The Consultant shall submit a draft of the Report and the Survey Results to the City for its
review. Unless otherwise mutually agreed to by the partfes, the City shall be entftled to at least a 20-
business-day review period within which period the City shall provide any comments that it may have on
the Report to the Consultant. The partfes shall in good faith work to address the City’s comments.
2. Fees. The fee for the services outlined in this Agreement and METHODOLOGY/PROJECT
UNDERSTANDING will be paid by the City within seventy (70) days of the receipt of the invoice. All
payments made hereunder will be made by electronic method only, which includes, but is not limited to,
Automated Clearing House (ACH) and Domestfc Money Transfer (DMT). In consideratfon of receipt of the
Fee, the Consultant shall perform and execute the responsibilitfes and obligatfons as outlined in this
Agreement and as described in METHODOLOGY/PROJECT UNDERSTANDING. The Consultant represents
and warrants that it will perform such responsibilitfes in a workmanlike and professional manner
consistent at all tfmes with the standards applicable to its industry and per applicable laws and regulatfons.
3. Intellectual Property.
3.1 City shall own the Questfonnaire, Data, Tabulatfon, Survey Results and Report (collectfvely
the “Deliverables”). The Consultant hereby assigns and agrees to assign, to City, without additfonal
compensatfon, all rights, tftle, and interest in and to the Deliverables, including, but not limited to, all
copyright, trademark, patent and other rights therein. For purposes of clarificatfon, the City shall have the
right to disclose the Deliverables to third partfes without the Consultant’s permission.
3.2 City hereby grants the Consultant a limited license to use and disclose the Deliverables
solely as necessary to perform the services as set forth in this Agreement and METHODOLOGY/PROJECT
UNDERSTANDING; provided that the Deliverables shall not be further used or disclosed by the Consultant.
3.3 The partfes agree that the Consultant shall not have the right to issue any press releases
or other announcements regarding the Survey or this Agreement, nor refer to the fact that the Consultant
is furnishing or has furnished services to City, without the prior written consent of City. Conversely, the
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
City may issue press releases and other announcements regarding the Survey provided it does not refer
to the Consultant without the Consultant’s prior written consent.
4. Term and Terminatfon.
4.1 This Agreement shall become effectfve as of the Effectfve Date of this Agreement and,
unless earlier terminated in accordance with its terms, shall remain in effect untfl August 31, 2025 (the
“Term”). This Agreement may be renewed by written agreement of both partfes.
4.2 In the event either party commits a material breach of any provision contained in this
Agreement, which remains uncured after thirty (30) days' written notfce, the non-breaching party may
terminate this Agreement.
4.3 In addition, the City may terminate this Agreement upon written notice to the Consultant
if the City determines that the performance of any part of this Agreement would conflict with law,
independence or professional rules. The city shall endeavor to provide reasonable advance notice to the
Consultant of a termination pursuant to the preceding sentence.
4.4 Any provisions that are by their nature intended to survive terminatfon of this Agreement
shall survive the expiratfon or terminatfon of this Agreement.
5. Limitatfon of Liability. EXCEPT TO THE EXTENT ARISING FROM A PARTY’S BREACH OF ITS
CONFIDENTIALITY OBLIGATIONS IN SECTION 6 OR A PARTY’S BREACH OF USE AND ACCESS TO
DELIVERABLES, BAD FAITH OR INTENTIONAL MISCONDUCT, IN NO EVENT SHALL EITHER PARTY BE LIABLE
TO THE OTHER PARTY FOR (I) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY
DAMAGES (EVEN IF THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RELATING
TO THIS AGREEMENT, SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE OR ANTICIPATED PROFITS OR
LOST BUSINESS; OR (II) ANY CLAIMS, LIABILITIES, DAMAGES OR EXPENSES RELATING TO THIS AGREEMENT
THAT EXCEED, IN THE AGGREGATE, AN AMOUNT EQUAL TO (I) THE FEES PAID (IN THE CASE OF THE
CONSULTANT) OR PAYABLE (IN THE CASE OF CITY); OR (II) ONE THOUSAND DOLLARS ($1,000.00),
WHICHEVER IS GREATER. THE PROVISIONS OF THIS SECTION 5 SHALL APPLY TO THE FULLEST EXTENT OF
THE LAW, WHETHER IN CONTRACT, STATUTE, TORT (SUCH AS NEGLIGENCE) OR OTHERWISE.
6. Confidentfality.
6.1 Each party acknowledges that, in connectfon with this Agreement, it may have access to
certain informatfon that the other party considers to be its confidentfal informatfon (“Confidentfal
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
Informatfon”). The partfes agree that, during and after the Term, neither party shall, directly or indirectly,
divulge, use, sell, exchange, furnish, give away, or transfer in any way any Confidentfal Informatfon of the
other party without the express written consent of the other party.
6.2 The partfes acknowledge that any Confidentfal Informatfon that has been disclosed to a
party hereunder (“Receiving Party”) by the other party (“Disclosing Party”) has been disclosed solely for
the performance of this Agreement. The partfes agree that, as between the partfes, all Confidentfal
Informatfon remains the exclusive property of the Disclosing Party.
6.3 There shall be no obligatfon of confidentfality with respect to any Confidentfal Informatfon
that (a) is publicly available, other than through a breach of this Agreement by the Receiving Party; (b) is
developed by the Receiving Party independently of, or was known by Receiving Party prior to, any
disclosures made by the Disclosing Party to the Receiving Party of such informatfon; (c) becomes available
to the Receiving Party on a non-confidentfal basis from a source which the Receiving Party does not
reasonably believe is prohibited from disclosing such informatfon to the Receiving Party; (d) is disclosed
with written consent of the Disclosing Party; (e) is disclosed by the Receiving Party as may be required by
law, regulatfon, judicial or administratfve process in accordance with applicable professional standards or
rules pursuant to an order of a court of jurisdictfon or administratfve agency, a validly enforceable
subpoena, or any other legal or administratfve process; or (f) is disclosed by the Receiving Party in
connectfon with any judicial or other proceeding involving either party relatfng to this Agreement,
provided in the case of Sectfons 6.3(e) and (f), the Receiving Party will, to the extent permitted by
applicable law, advise the Disclosing Party of the disclosure requirement and request confidentfal
treatment for the Confidentfal Informatfon disclosed.
7. Notfce. Any approval, consent, notfce, request, demand or other communicatfon required or
permitted to be given by either party to the other under this Agreement shall be in writfng and shall be
deemed to have been given on the day following hand delivery or when three (3) days have elapsed after
its transmittal by certffied mail or via overnight courier to the address set forth below, in each case, with
a copy provided in the same manner and at the same tfme to the copy recipients shown below:
If to the Consultant:
Jason Ten-Pow
President
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
OnResearch Inc.
9120 Leslie St. Suite 106
Richmond Hill, ON Canada L4B 3J9
(905) 731-5567 x223
jtenpow@onrcx.com
If to the City:
City of Diamond Bar
21810 Copley Drive
Diamond Bar, CA 91765-4178
E-mail address: (To be provided by the City)
Attentfon: (To be provided by the City)
8. Independent Contractors. Each party shall perform its obligatfons hereunder as an independent
contractor and shall not be deemed an agent or partner of the other. Neither party shall have any right,
power or authority to enter into any agreement or bind or incur any obligatfon or liability on behalf of the
other party.
9. Amendments. This Agreement may not be amended or modified except by a written instrument
executed by both partfes.
10. Assignment. The Consultant shall not assign this Agreement or subcontract any of the services
hereunder without the prior written consent of the City. This Agreement shall be binding upon and shall
inure to the benefit of the partfes and each of their respectfve successors and permitted assigns.
11. Waiver. No waiver of, acquiescence in or consent to any breach of or default under this Agreement
shall be deemed a waiver of, acquiescence in or consent to any other breach or default occurring at any
tfme, nor shall any waiver constftute a contfnuing waiver. No waiver shall be binding unless executed in
writfng by the party making the waiver.
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
12. Headings. The headings in this Agreement are for reference purposes only, do not constftute a
part of this Agreement and shall not affect its meaning or interpretatfon.
13. Third-Party Beneficiaries. This Agreement does not create, and shall not be construed as creatfng,
any rights or interests enforceable by any person not a party to this Agreement.
14. Governing Law. This Agreement and the obligatfons of the partfes hereunder shall be governed
and interpreted in accordance with the laws of the State of New York without reference to or applicatfon
of its rules governing conflicts of law. The partfes hereby consent to the exclusive jurisdictfon of the federal
and state courts located in the Southern District of New York.
15. Force Majeure. Neither party shall be liable in the event its failure to perform its obligatfons results
from circumstances or causes beyond the reasonable control of the party, including fires, epidemics, acts
of God, strikes or labor disputes, war, terrorism, natural disaster, riot, or any law, order or requirement of
any governmental agency or authority. Any delay resultfng from any of said causes shall extend
performance accordingly or excuse performance by each party, in whole or part, as may be reasonable
under the circumstances.
16. Representatfons.
16.1 Each party represents that (i) it has the power and authority to enter into and perform its
obligatfons under this Agreement, and (ii) it holds all rights necessary to grant the other party the rights
granted hereunder.
16.2 The Consultant shall promptly notffy the City upon the Consultant learning or having
reason to know that (i) it or any proprietor, partner, director, officer or manager of the Consultant is a New
York State Employee (as defined below), or (ii) a New York State Employee owns or controls at least ten
percent (or one percent if the stock of the Consultant is publicly traded) of the stock or other equity
interest in the Consultant. The Consultant represents that, as of the date hereof, it does not have a
notfficatfon obligatfon under the immediately preceding sentence. As used herein, a “New York State
Employee” means any statewide elected official, state officer, state employee, member of the legislature
or legislatfve employee, in each case, of the State of New York.
17. Compliance with Laws.
17.1 The Consultant shall, at its own expense, comply with all laws, rules, and regulatfons, and
assume all liabilitfes or obligatfons imposed by such laws, rules, and regulatfons, with respect to the
Consultant’s performance hereunder.
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
17.2 The Consultant represents and warrants that, in connectfon with this Agreement, the
Consultant and any person or entfty actfng on its behalf has complied and will contfnue to comply with the
U. S. Foreign Corrupt Practfces Act (15 U.S.C. Sectfon 78dd-1, et. seq.) as amended (“FCPA”), and all other
applicable antf-corruptfon laws, rules and regulatfons. As a general descriptfon, the FCPA prohibits corrupt
payments, including offering or promising money, gifts or anything of value, to foreign officials to obtain
or keep business. The Consultant shall notffy the City as soon as reasonably practfcable of any change in
circumstances that renders these representatfons or warrantfes inaccurate. In additfon to and without
prejudicing any other rights or remedies available to City, City may (i) terminate this Agreement
immediately upon written notfce to the Consultant and (ii) withhold any amounts payable to the
Consultant hereunder in the event of (x) the Consultant’s breach of this paragraph or (y) any governmental
inquiry or investfgatfon relatfng to a potentfal violatfon of any antf-corruptfon law, rules or regulatfons by
or on behalf of the Consultant.
17.3 Equal Employment Opportunity: During the performance of this Agreement, the
Consultant agrees to comply with all federal, state, and local laws concerning discriminatfon in
employment, including the requirements of 41 §§ CFR 60- 1.4(a), 60-300.5(a) and 60-741.5(a). These laws
and regulatfons prohibit discriminatfon against qualified individuals based on their status as protected
veterans or individuals with disabilitfes and prohibit discriminatfon against all individuals based on their
race, color, religion, sex, sexual orientatfon, gender identfty, or natfonal origin. Moreover, these regulatfons
require that covered prime contractors and subcontractors take affirmatfve actfon to employ and advance
in employment individuals without regard to race, color, religion, sex, sexual orientatfon, gender identfty,
natfonal origin, protected veteran status or disability. To the extent applicable, the employee notfce
requirements outlined in 29 C.F.R. Part 471, Appendix A to Subpart A, are hereby incorporated by reference
into this Agreement.
18. Personal Identffiable Informatfon. In no event will the Consultant provide any non-public
informatfon capable of individually identffying a natural person to the City in connectfon with the Survey
or this Agreement.
19. Severability. If any provision of this Agreement is found to be unenforceable, such provision shall
not affect the other provisions, but such unenforceable provision shall be deemed modified to the extent
necessary to render it enforceable, preserving to the fullest extent permissible the intent of the partfes
set forth herein.
9120 Leslie St ∙ Suite 106 ∙ Richmond Hill, Ontario ∙ L4B 3J9
phone: 905.731.5567 ∙ fax: 905.731.9517 ∙ web: www.onresearch.ca
20. Entfre Agreement. This Agreement, including any exhibits referenced herein, constftutes the entfre
agreement of the partfes relatfng to the subject matter hereof and supersedes all prior oral or written
understandings or agreements relatfng thereto. No promise, understanding, representatfon, inducement,
conditfon or warranty not set forth herein has been made or relied upon by either party hereto.
21. Waiver of Jury Trial. CITY AND THE CONSULTANT HEREBY IRREVOCABLY WAIVE, TO THE FULLEST
EXTENT PERMITTED BY LAW, ALL RIGHTS TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR
COUNTERCLAIM (WHETHER IN CONTRACT, STATUTE, TORT (SUCH AS NEGLIGENCE), OR OTHERWISE)
RELATING TO THIS AGREEMENT.
IN WITNESS WHEREOF, the partfes hereunto have signed below as of the day and year first above
written.
“CITY”
City of Diamond Bar
21810 Copley Drive
Diamond Bar, CA 91765-4178
By:
Name: (To be provided by the City)
Date: February 24, 2025
"CONSULTANT”
ONRESEARCH INC.
By:
Name: Nishant Angre
Title: VP Client Relatfon
Date: February 24, 2025