HomeMy WebLinkAbout2022-2023 Security Guard Services AgreementPROFESSIONAL SERVICES AGREEMENT
SECURITY GUARD SERVICES
THIS AGREEMENT (the "Agreement") is made as of August 2, 2022 by and
between the City of Diamond Bar, a municipal corporation ("City") and Absolute
International Security, Inc. a California corporation ("Contractor").
1. Contractor's Services.
Subject to the terms and conditions set forth in this Agreement Contractor shall
provide to the reasonable satisfaction of the City the security guard services set forth in
the attached Exhibit "A", which is incorporated herein by this reference. As a material
inducement to the City to enter into this Agreement, Contractor represents and warrants
that it has thoroughly investigated the work and fully understands the difficulties and
restrictions in performing the work. Contractor represents that it is fully qualified to
perform such consulting services by virtue of its experience and the training, education
and expertise of its principals and employees.
Crystal Knox, Recreation Supervisor (herein referred to as the "City's Project
Manager"), shall be the person to whom the Contractor will report for the performance of
services hereunder. It is understood that Contractor shall coordinate its services
hereunder with the City's Project Manager to the extent required by the City's Project
Manager, and that all performances required hereunder by Contractor shall be
performed to the satisfaction of the City's Project Manager and the City Manager
2. Term of Agreement. This Agreement shall take effect August 2, 2022
shall continue until June 30, 2023 ("Term"), unless earlier terminated pursuant to the
provisions herein. The City Manager shall have the option to extend this Agreement for
up to three (3), one (1) year terms, subject to the same terms and conditions contained
herein, by giving Contractor written notice of the exercise of this option at least thirty
(30) days prior to the expiration of the initial Term. In the event the City exercises its
option to extend the Term, Contractor's compensation shall be subject to an adjustment
upon the effective date of extension as follows:
Any increase in compensation will be negotiated between the City and the Contractor,
but in no event shall the increase exceed the amount that the Consumer Price Index
("CPI") for the Los Angeles -Anaheim -Riverside metropolitan area for the month
immediately preceding the Adjustment Date (the "Index Month") as reported by the
Bureau of Labor Statistics of the United States Department of Labor, has increased over
the CPI for the month one year prior to the Index Month.
3. Compensation. City agrees to compensate Contractor for each service
which Contractor performs to the satisfaction of City in compliance with the scope of
services and the rates set forth in the pricing sheet entitled "Unarmed Security Officer
Rates for City of Diamond Bar" set forth in Exhibit "A". pg. 70 of Contractor's Proposal.
Payment will be made only after submission of proper invoices in the form specified by
City. Total payment to Contractor pursuant to this Agreement shall not exceed sixty -
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seven thousand, eight hundred dollars ($ 67,800.00) without the prior written
consent of the City. The above not to exceed amount shall include all costs,
including, but not limited to, all clerical, administrative, overhead, telephone, travel and
all related expenses.
4. Payment.
A. As scheduled services are completed, Contractor shall submit to City an
invoice for the services completed, authorized expenses and authorized extra work
actually performed or incurred.
B. All such invoices shall state the basis for the amount invoiced, including
services completed, the number of hours spent and any extra work performed.
C. City will pay Contractor the amount invoiced the City will pay Contractor
the amount properly invoiced within 35 days of receipt, but may withhold 30% of any
invoice until all work is completed, which sum shall be paid within 35 days of completion
of the work and receipt of all deliverables.
D. Payment shall constitute payment in full for all services, authorized costs
and authorized extra work covered by that invoice.
5. Change Orders. No payment for extra services caused by a change in
the scope or complexity of work, or for any other reason, shall be made unless and until
such extra services and a price therefore have been previously authorized in writing and
approved by the City Manager or his designee as an amendment to this Agreement.
The amendment shall set forth the changes of work, extension of time, if any, and
adjustment of the fee to be paid by City to Contractor.
6. Priority of Documents. In the event of any inconsistency between the
provisions of this Agreement and any attached exhibits, the provisions of this
Agreement shall control. As between the documents attached as Exhibit "A", the
following order of precedence shall apply: the document entitled (a) "Diamond Bar
Facilities Security Guard Duties"; (b) "Diamond Bar Security Management Duties", (c)
"REQUEST FOR PROPOSAL"; (d) Contractor's proposal, (e) Cost Proposal
Amendment.
7. Status as Independent Contractor.
A. Contractor is, and shall at all times remain as to City, a wholly
independent contractor. Contractor shall have no power to incur any debt, obligation, or
liability on behalf of City or otherwise act on behalf of City as an agent, except as
specifically provided herein. Neither City nor any of its agents shall have control over
the conduct of Contractor or any of Contractor's employees, except as set forth in this
Agreement. Contractor shall not, at any time, or in any manner, represent that it or any
of its agents or employees are in any manner employees of City.
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B. Contractor agrees to pay all required taxes on amounts paid to Contractor
under this Agreement, and to indemnify and hold City harmless from any and all taxes,
assessments, penalties, and interest asserted against City by reason of the
independent contractor relationship created by this Agreement. In the event that City is
audited by any Federal or State agency regarding the independent contractor status of
Contractor and the audit in any way fails to sustain the validity of a wholly independent
contractor relationship between City and Contractor, then Contractor agrees to
reimburse City for all costs, including accounting and attorney's fees, arising out of such
audit and any appeals relating thereto.
C. Contractor shall fully comply with Workers' Compensation laws regarding
Contractor and Contractor's employees. Contractor further agrees to indemnify and
hold City harmless from any failure of Contractor to comply with applicable Worker's
Compensation laws.
D. Contractor shall, at Contractor's sole cost and expense fully secure and
comply with all federal, state and local governmental permit or licensing requirements,
including but not limited to the City of Diamond Bar, South Coast Air Quality
Management District, and California Air Resources Board.
E. In addition to any other remedies it may have, City shall have the right to
offset against the amount of any fees due to Contractor under this Agreement any
amount due to City from Contractor as a result of Contractor's failure to promptly pay to
City any reimbursement or indemnification required by this Agreement or for any
amount or penalty levied against the City for Contractor's failure to comply with this
Section.
8. Standard of Performance. Contractor shall perform all work at the
standard of care and skill ordinarily exercised by members of the profession under
similar conditions and represents that it and any subcontractors it may engage, possess
any and all licenses which are required to perform the work contemplated by this
Agreement and shall maintain all appropriate licenses during the performance of the
work.
9. Indemnification. Contractor shall indemnify, defend with counsel
approved by City, and hold harmless City, its officers, officials, employees and
volunteers ("Indemnitees") from and against all liability, loss, damage, expense, cost
(including without limitation reasonable attorneys' fees, expert fees and all other costs
and fees of litigation) of every nature arising out of or in connection with:
(1) Any and all claims under Workers' Compensation Act and other
employee benefit acts with respect to Contractor's employees or Contractor's
employees arising out of Contractor's work under this Agreement; and
(2) Any and all claims arising out of Contractor's performance of work
hereunder or its failure to comply with any of its obligations contained in this
Agreement, regardless of City's passive negligence, but excepting such loss or
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damage which is caused by the sole active negligence or willful misconduct of
the City. Should City in its sole discretion find Contractor's legal counsel
unacceptable, then Contractor shall reimburse the City its costs of defense,
including without limitation reasonable attorneys' fees, expert fees and all other
costs and fees of litigation. The Contractor shall promptly pay any final judgment
rendered against the Indemnitees. It is expressly understood and agreed that
the foregoing provisions are intended to be as broad and inclusive as is permitted
by the law of the State of California and will survive termination of this
Agreement. Except for the Indemnitees, this Agreement shall not be construed
to extend to any third -party indemnification rights of any kind..
(3) The Contractor's obligations to indemnify, defend and hold harmless
the City shall survive termination of this Agreement.
10. Insurance.
A. Contractor shall at all times during the term of this Agreement carry,
maintain, and keep in full force and effect, with an insurance company authorized to do
business in the State of California and approved by the City the following insurance:
(1) a policy or policies of broad -form comprehensive general liability
insurance written on an occurrence basis with minimum limits of $1,000,000.00
combined single limit coverage against any injury, death, loss or damage as a
result of wrongful or negligent acts by Contractor, its officers, employees, agents,
and independent contractors in performance of services under this Agreement;
(2) property damage insurance with a minimum limit of $500,000.00 per
occurrence;
(3) Reserved
(4) Worker's Compensation insurance when required by law, with a
minimum limit of $500,000.00 or the amount required by law, whichever is
greater.
B. The City, its officers, employees, agents, and volunteers shall be named
as additional insureds on the policies as to comprehensive general liability, property
damage, and automotive liability. The policies as to comprehensive general liability,
property damage, and automobile liability shall provide that they are primary, and that
any insurance maintained by the City shall be excess insurance only.
C. All insurance policies shall provide that the insurance coverage shall not
be non -renewed, canceled, reduced, or otherwise modified (except through the addition
of additional insureds to the policy) by the insurance carrier without the insurance carrier
giving City at least ten (10) days prior written notice thereof. Contractor agrees that it
will not cancel, reduce or otherwise modify the insurance coverage and in the event of
any of the same by the insurer to immediately notify the City.
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D. All policies of insurance shall cover the obligations of Contractor pursuant
to the terms of this Agreement and shall be issued by an insurance company which is
authorized to do business in the State of California or which is approved in writing by
the City; and shall be placed have a current A.M. Best's rating of no less than A-, VII.
E. Contractor shall submit to City (1) insurance certificates indicating
compliance with the minimum insurance requirements above, and (2) insurance policy
endorsements or a copy of the insurance policy evidencing the additional insured
requirements in this Agreement, in a form acceptable to the City. .
F. Self -Insured Retention/Deductibles. All policies required by this
Agreement shall allow City, as additional insured, to satisfy the self -insured retention
("SIR") and/or deductible of the policy in lieu of the Contractor (as the named insured)
should Contractor fail to pay the SIR or deductible requirements. The amount of the
SIR or deductible shall be subject to the approval of the City. Contractor understands
and agrees that satisfaction of this requirement is an express condition precedent to the
effectiveness of this Agreement. Failure by Contractor as primary insured to pay its SIR
or deductible constitutes a material breach of this Agreement. Should City pay the SIR
or deductible on Contractor's due to such failure in order to secure defense and
indemnification as an additional insured under the policy, City may include such
amounts as damages in any action against Contractor for breach of this Agreement in
addition to any other damages incurred by City due to the breach.
G. Subrogation. With respect to any Workers' Compensation Insurance or
Employer's Liability Insurance, the insurer shall waive all rights of subrogation and
contribution it may have against the Indemnitees.
H. Failure to Maintain Insurance. If Contractor fails to keep the insurance
required under this Agreement in full force and effect, City may take out the necessary
insurance and any premiums paid, plus 10% administrative overhead, shall be paid by
Contractor, which amounts may be deducted from any payments due Contractor.
I. Contractor shall include all subcontractors, if any, as insureds under its
policies or shall furnish separate certificates and endorsements for each subcontractor
to the City for review and approval. All insurance for subcontractors shall be subject to
all of the requirements stated herein.
11. Confidentiality. Contractor in the course of its duties may have access to
confidential data of City, private individuals, or employees of the City. Contractor
covenants that all data, documents, discussion, or other information developed or
received by Contractor or provided for performance of this Agreement are deemed
confidential and shall not be disclosed by Contractor without written authorization by
City. City shall grant such authorization if disclosure is required by law. All City data
shall be returned to City upon the termination of this Agreement. Contractor's covenant
under this section shall survive the termination of this Agreement. Notwithstanding the
foregoing, to the extent Contractor prepares reports of a proprietary nature specifically
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for and in connection with certain projects, the City shall not, except with Contractor's
prior written consent, use the same for other unrelated projects.
12. Ownership of Materials. Except as specifically provided in this
Agreement, all materials provided by Contractor in the performance of this Agreement
shall be and remain the property of City without restriction or limitation upon its use or
dissemination by City. Contractor may, however, make and retain such copies of said
documents and materials as Contractor may desire.
13. Maintenance and Inspection of Records. In accordance with generally
accepted accounting principles, Contractor and its subcontractors shall maintain
reasonably full and complete books, documents, papers, accounting records, and other
information (collectively, the "records") pertaining to the costs of and completion of
services performed under this Agreement. The City and any of their authorized
representatives shall have access to and the right to audit and reproduce any of
Contractor's records regarding the services provided under this Agreement. Contractor
shall maintain all such records for a period of at least three (3) years after termination or
completion of this Agreement. Contractor agrees to make available all such records for
inspection or audit at its offices during normal business hours and upon three (3) days'
notice from the City, and copies thereof shall be furnished if requested.
14. Conflict of Interest.
A. Contractor covenants that it presently has no interest and shall not acquire
any interest, direct or indirect, which may be affected by the services to be performed by
Contractor under this Agreement, or which would conflict in any manner with the
performance of its services hereunder. Contractor further covenants that, in
performance of this Agreement, no person having any such interest shall be employed
by it. Furthermore, Contractor shall avoid the appearance of having any interest which
would conflict in any manner with the performance of its services pursuant to this
Agreement.
B. Contractor covenants not to give or receive any compensation, monetary
or otherwise, to or from the ultimate vendor(s) of hardware or software to City as a
result of the performance of this Agreement. Contractor's covenant under this section
shall survive the termination of this Agreement.
15. Termination. The City may terminate this Agreement with or without
cause upon fifteen (15) days' written notice to Contractor. The effective date of
termination shall be upon the date specified in the notice of termination, or, in the event
no date is specified, upon the fifteenth (15th) day following delivery of the notice. In the
event of such termination, City agrees to pay Contractor for services satisfactorily
rendered prior to the effective date of termination. Immediately upon receiving written
notice of termination, Contractor shall discontinue performing services, unless the notice
provides otherwise, except those services reasonably necessary to effectuate the
termination. The City shall be not liable for any claim of lost profits.
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16. Personnel/Designated Person. Contractor represents that it has, or will
secure at its own expense, all personnel required to perform the services under this
Agreement. All of the services required under this Agreement will be performed by
Contractor or under it supervision, and all personnel engaged in the work shall be
qualified to perform such services. Except as provided in this Agreement, Contractor
reserves the right to determine the assignment of its own employees to the performance
of Contractor's services under this Agreement, but City reserves the right in its sole
discretion to require Contractor to exclude any employee from performing services on
City's premises.
17. Non -Discrimination and Equal Employment Opportunity.
A. Contractor shall not discriminate as to race, color, creed, religion, sex,
marital status, national origin, ancestry, age, physical or mental handicap, medical
condition, or sexual orientation, in the performance of its services and duties pursuant to
this Agreement, and will comply with all rules and regulations of City relating thereto.
Such nondiscrimination shall include but not be limited to the following: employment,
upgrading, demotion, transfers, recruitment or recruitment advertising; layoff or
termination; rates of pay or other forms of compensation; and selection for training,
including apprenticeship.
B. Contractor will, in all solicitations or advertisements for employees placed
by or on behalf of Contractor state either that it is an equal opportunity employer or that
all qualified applicants will receive consideration for employment without regard to race,
color, creed, religion, sex, marital status, national origin, ancestry, age, physical or
mental handicap, medical condition, or sexual orientation.
C. Contractor will cause the foregoing provisions to be inserted in all
subcontracts for any work covered by this Agreement except contracts or subcontracts
for standard commercial supplies or raw materials.
18. Time of Completion. Contractor agrees to commence the work provided
for in this Agreement within (5) days of being notified by the City to proceed.
19. Time Is of the Essence. l
Contractor shall do all things necessary and
work.
20. Reserved.
me is of the essence in this Agreement.
incidental to the prosecution of Contractor's
21. Delays and Extensions of Time. Contractor's sole remedy for delays
outside its control shall be an extension of time. No matter what the cause of the delay,
Contractor must document any delay and request an extension of time in writing at the
time of the delay to the satisfaction of City. Any extensions granted shall be limited to
the length of the delay outside Contractor's control. If Contractor believes that delays
caused by the City will cause it to incur additional costs, it must specify, in writing, why
the delay has caused additional costs to be incurred and the exact amount of such cost
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within 10 days of the time the delay occurs. No additional costs can be paid that
exceed the not to exceed amount absent a written amendment to this Agreement. In no
event shall the Contractor be entitled to any claim for lost profits due to any delay,
whether caused by the City or due to some other cause.
22. Assignment. Contractor shall not assign or transfer any. interest in this
Agreement nor the performance of any of Contractor's obligations hereunder, without
the prior written consent of City, and any attempt by Contractor to so assign this
Agreement or any rights, duties, or obligations arising hereunder shall be void and of no
effect.
23. Compliance with Laws. Contractor shall comply with all applicable laws,
ordinances, codes and regulations of the federal, state, and local governments.
24. Non -Waiver of Terms, Rights and Remedies. Waiver by either party of
any one or more of the conditions of performance under this Agreement shall not be a
waiver of any other condition of performance under this Agreement. In no event shall
the making by City of any payment to Contractor constitute or be construed as a waiver
by City of any breach of covenant, or any default which may then exist on the part of
Contractor, and the making of any such payment by City shall in no way impair or
prejudice any right or remedy available to City with regard to such breach or default.
25. Reserved.
26. Mediation. Any dispute or controversy arising under this Agreement, or in
connection with any of the terms and conditions hereof, which cannot be resolved by
the parties, may be referred by the parties hereto for mediation. A third party, neutral
mediation service shall be selected, as agreed upon by the parties and the costs and
expenses thereof shall be borne equally by the parties hereto. The parties agree to
utilize their good faith efforts to resolve any such dispute'or controversy so submitted to
mediation. It is specifically understood and agreed by the parties hereto that mutual
good faith efforts to resolve the same any dispute or controversy as provided herein,
shall be a condition precedent to the institution of any action or proceeding, whether at
law or in equity with respect to any such dispute or controversy.
27. Notices. Any notices, bills, invoices, or reports required by this
Agreement shall be deemed received on (a) the day of delivery if delivered by hand
during regular business hours or by facsimile before or during regular business hours;
or (b) on the third business day following deposit in the United States mail, postage
prepaid, to the addresses heretofore set forth in the Agreement, or to such other
addresses as the parties may, from time to time, designate in writing pursuant to the
provisions of this section.
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"CONTRACTOR"
Absolute International Security, Inc.
5155 Irwindale Ave.
Irwindale, CA 91706
Attn: Lucy Lin
President & Qualified Manager
Phone: (626) 858-7188
E-Mail: Ilin(a)-absolutesecurityinti.com
"CITY"
City of Diamond Bar
21810 Copley Drive
Diamond Bar, CA 91765-4178
Attn: Crystal Knox
Recreation Supervisor
Phone: (909) 839-7072
E-mail: cknox(aD-diamondbarca.gov
28. Governing Law. This Agreement shall be interpreted, construed and
enforced in accordance with the laws of the State of California. The venue for any
action brought under this Agreement shall be in Los Angeles County.
29. Counterparts. This Agreement may be executed in any number of
counterparts, each of which shall be deemed to be the original, and all of which together
shall constitute one and the same instrument.
30. Entire Agreement. This Agreement, and any other documents
incorporated herein by reference, represent the entire and integrated agreement
between Contractor and City. This Agreement supersedes all prior oral or written
negotiations, representations or agreements. This Agreement may not be amended,
nor any provision or breach hereof waived, except in a writing signed by the parties
which expressly refers to this Agreement. Amendments on behalf of the City will only
be valid if signed by a person duly authorized to do so under the City's Purchasing
Ordinance.
IN WITNESS of this Agreement, the parties have executed this Agreement as of
the date first written above.
"Contractor" "City"
Absolute International Security, Inc. CITY OF DIA OND BAR
By: By.
Printed Name: Lucy Lin Ruth LoW, City or
Title: President/W
By: - —
Printed Name: Lucy Lin
Title: Treasurer
Approved as to form:
By. 7�a r,�r� ELS
David DeBerry, City Attorney
ATTEST:
r
Kristina Santana, City Clerk
9 Professional Services - Non Design
1450836.1
Diamond Bar Facilities Security Guard Duties
1. Security guards must be properly trained on site by Security Guard Company's lead
staff before being assigned to a scheduled shift.
2. Guards are to arrive on time and in approved uniform. Upon arrival the assigned
guard(s) will sign in with the onsite supervisor and receive specific instructions for the
event and pick up a radio.
3. The assigned guard(s) shall routinely patrol all grounds (parking lots, patios, restrooms,
and building, grass and trailheads, and lobby areas) every 20 to 30 minutes for graffiti,
trash, and suspicious behaviors. For example, unsupervised minors and individuals
drinking in the parking lot(s).
4. The assigned guard(s) must make sure the customer/renter is in compliance with the
2018 Facility Use and Rental Policy.
a. No open bottles on the tables.
b. No minors are being served.
c. Alcohol is limited to 5 hours of service time.
d. Monitor opening & closing of bar areas, making sure alcohol is locked in kitchen
refrigerator or taken off the premises.
e. Security Guard must be 21 years of age or older.
5. The assigned guard must report suspicious behaviors to onsite supervisor immediately.
Guards may directly contact the local sheriff's department if there is an immediate threat
of danger/violence. Guards are not expected to become physically involved in any
altercation while on duty.
6. Security guard will work with site personnel in a courteous and professional manner.
7. Security guards will be unarmed at all times. (Including, but not limited to, guns, tasers,
and pepper spray.)
8. Security guards will maintain two-way radio communication with the onsite supervisor or
site personnel at all times.
9. Security guard must check in with the onsite supervisor at a minimum every 30 minutes.
10.Security guards will refrain from any activities which are, or might be distracting from the
proper performance of their assigned duties. For example: reading, smoking,
socializing, and eating.
11. Use of a cell phone for anything other than job related purposes is prohibited.
12. Security guards may not abandon their assigned shifts.
5.13.22
Diamond Bar Security Management Duties
AIS's lead staff must properly train Security Guards on site, before being guard is
assigned to a scheduled shift.
2. Ensure guard has and wears approved uniform; black pants, black AIS issued button
down shirt, properly displayed identification card is to be properly displayed for clear
identification.
3. AIS supervisors are asked to check in at the front desk with Facility staff when they do
site visits.
4. Call Outs and No Shows — efforts shall be made to replace the guard through AIS's
Rover Program or with a working supervisor.
5. Security guard will work with site personnel in a courteous and professional manner and
properly perform Guard Duties (Exhibit B). Guards in violation will;
a. be given a verbal warning and AIS management informed.
b. be sent home and only paid for service hours complete. AIS management
informed.
c. In the event a guard is continuously in violation and/or in extreme violations, guard
will be sent home without pay. AIS management will be informed immediately and
asked to no longer schedule the guard at Diamond Bar sites.
6. TrackTik;
a. Client Portal access shall be produced to Diamond Bar management.
b. Monthly Sign in/Sign out Reports are to be submitted along with monthly invoicing.
c. Any incident reports with regards to Diamond Bar posts are to be shared with
Diamond Bar management.
7. Quarterly Management Meeting: September, December, March, and June. Scheduled
at agreed upon date, time and location (in -person, by phone or via Zoom).
To keep an open line of communication for needs of improvement, whether
performance, reporting, scheduling, etc. for both parties; what is going well; or discuss
policy updates and ideas.
7.1.22
'O? ABSOLUTE MERNARONAL SECURITY
��� �ii�iiii�iliiiilllliiii�Ili�li�IIIIIIIIII�iIIIiiY� •StaleLic.:PPOI6lU2
REQUEST FOR PROPOSALS FOR CITY OF DIAMOND BAR
SECURITY GUARD SERVICES FOR
SPECIAL EVENTS AND PRIVATE RENTALS
BUSINESS PROPOSAL (ELECTRICAL COPY)
To:
City of Diamond Bar
ATTN: Ms. Crystal Knox
Recreation Supervisor
21810 Copley Drive
Diamond Bar, CA 91765-4178
From:
Absolute Security Intl Corp
5155 Irwindale Ave,
Irwindale, CA 91706
Lucy Lin, President/QM
Tel: (626) 858-7188
llin@absolutesecurityintl.com
RFP Due: June 1st, 2022, at 5PM (PST)
(1��.I J�J �l �1
✓�' � i IL_YYI Il 1
Executive Sinnim-try
June 1 ", 2022
City of Diamond Bar
Attn: Ms. Crystal Knox, Recreation Supervisor
21810 Copley Drive
Diamond Bar. CA 91765-4178
Dear Ms. Knox,
Thank you for the opportunity and privilege to join this bid and to introduce the Professional Security
Services offered by Absolute Security International Corp dba Absolute International Security (AIS).
Our company is located at 5155 Irwindale Ave, Irwindale, CA 91706 and 4255 Tyler Avenue, El Monte,
CA 91731. You can reach our main office by calling (626) 858-7188 or Toll Free (866) 969-7188.
AIS would like to emphasize the priority we put on having the best possible executive management team.
Our president has worked in the private security industry for more than 25 years, specializing in various
public contracts in the County of Los Angeles, Riverside, San Bernardino, Orange, and other cities spread
throughout her suburbs. In addition, our operations team has over 70 years of combined Law Enforcement,
Corporate Security, and Airport Police/Security experience bringing extensive knowledge in the specific
fields of training, mentoring, and customer service to help better serve you.
We value this opportunity and hope that you will find our commitment to client support exceptional and our
pricing competitive and allow us to serve you. We are confident that our security team will provide the
knowledge and expertise in the field of safety and security to meet your contract specifications. Please allow
us to show you how AIS will customize our Security Services for you, your employees, and your visitors by
providing a Free Threat Assessment.
Take a moment to review the attached proposal of our company. Should you have any questions or concerns
about this proposal, please do not hesitate to contact ine at (626) 858-7188 or email:
Ilin@absolutesecw•ityinti.com. Thank you.
STATEMENT 1: Lucy J. Lin (President & QM) is authorized to bind the firm and is the firm's contact
person during the RFP review process.
STATEMENT 2: AIS hereby confirms that we meet all requirements in RFP and AIS does NOT have
any exceptions to this RFP.
STATEMENT 3: Proposals shall remain valid for 180 days.
STATEMENT 4: AIS hereby confirms that we will NOT use any subcontractors in this project.
Best Regards,
Lucy .1. Lin, President & QM
Absolute Security International Corp
dba Absolute International Security (AIS)
Proposal for RFP— The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
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G ABSOLUTE ITEMANNAL SECURITY A=S1 tii�iUiIIIINIIIIIIIIIIIIIililiifiil�ii�lli������ "s�
Firm and Team Experience
AIS is a licensed private patrol operator approved through the Bureau of Security and
Investigative Services (BSIS) and has been in business for over 13 years under the present
business name. During the RFP review process, the main contact person to present AIS should be
Lucy Lin. Email address is llin@absolutesecurityintl.com.
AIS currently serves many contract accounts in the immediate Southern California area, including
the greater regions of LA County, Riverside County, Orange County, and San Bernardino County.
Most of the county and city area facilities that AIS provide services included but not limited to City
Hall, Library, Transportation Center, construction site, parks patrol, etc. We currently employ over
400 employees, including highly trained armed, unarmed, and off -duty law enforcement officers
who are tasked to a wide variety of contract requirements including, 24/7 service. All employees
are licensed as mandated by the Bureau of Security and Investigative Services (BSIS). Our clients
may also request that our officers be CPR/AED Certified or certified with any other specialized
training.
AIS purposefully recruits veterans with military and combat experience for its Operations
Management Team. In doing so, our Operations team can use its extensive experience to deploy
qualified officers, preempt potential problems, and fulfill the client's needs. AIS understands that
by addressing and minimizing common industry issues, we can pass the savings onto the client in
an affordable customized security services package.
AIS has over 70 years of combined security management experience. We specialize in armed and
unarmed security services for government and private contracts and implement multi -level
customized security protection plans for federal, state, and local governments. We offer the
following types of services:
• Armed and unarmed security guards
• Stationary, foot, and vehicle patrols
• Security consulting
• Personal protection
• Loss prevention
You can find our officers covering sites including:
• Security and safety training
• Security for workplace violence
• Threat assessment
• Crime and fraud investigation
• Customized security packages
• Government facilities • Manufacturers • Hotels
• Transit stations • Construction sites • Apartments
• Banks • Stores • Restaurants
• School Districts • Shopping centers • Parking facilities
• Schools • Supermarkets • Special events
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
OA
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Differentiation
Absolute Security International Corp firmly believes that change is always healthy for an
industry. We are constantly looking for new technologies, methods, and strategies that can make
our -services more effective, more efficient, and more- inexpensive. The following is a list of focal
points that AIS has determined to set us apart in the security industry.
• Absolute Security International Corp operates a communications hub 24 hours a day,
7 days a week. By not outsourcing our own IN-HOUSE Dispatch Center, AIS
ensures that all operational -critical incidents are relayed directly to AIS headquarters
and to appropriate channels. This ensures real-time responses and updates to our
clients as situations develop.
AIS has recently acquired a secondary site designated as our In -House, Licensed
Training Center, which is staffed by our BSIS-certified training instructor. This
allows us the unique ability to offer employment to students who excel during the
training courses as well as offer the benefit of advancement opportunities to current
employees who desire additional certifications.
AIS newly established Attendance Monitoring/Compliance officers team led by
Director of Compliance. The team is primarily not only tracking officer's attendance,
but also communicating with officers very often to know any questions or concerns
they might have and provide solutions to them.
AIS provides our officers the opportunity to join the Rover Program, which is a
team of high -quality officers with additional comprehensive training that are
qualified, certified, and prepared to cover any. site or position last minute.
• AIS is a Proud Member of CALSAGA, the California Association of Licensed
Security Agencies, Guards & Associates; Proud Member of the NRA, the National
Rifle Association; Proud Member of IACLEA, the International Association of
Campus Law Enforcement Administrators; and Proud Member of ASIS, the
American Society for Industrial Security.
AIS carries a Comprehensive Insurance Coverage package, which includes Crime
Insurance and Terrorism Risk Insurance a program within the US Department of
Treasury that specifies the government shares the risk of loss from terrorist attacks.
AIS has acquired very limited policy — Employment Practices Liability Insurance
EPLI which covers employers against claims made by employees alleging
discrimination based on sex, race, age, or disability.
Proposal for RFP—The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
3
ABSOLUTE ATENTI01L SECURITY
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• AIS possess a strong Financial Stability, which includes a strong bond ability and
has satisfactory credit lines from multiple reputable banks as well as sufficient cash
flow to support our Operations.
• Our armed officers are trained in Use of Force and Law Enforcement Active
Shooter Emergency Response Training by the US Department of Homeland
Security. They also take supplemental OC pepper spray, baton, and firearm training
beyond the standard BSIS curriculum.
• AIS enforces a company -wide no -smoking policy to protect the client's property
from cigarette smells and waste, the health of our employees, and the environment.
We believe in a cleaner presentation and image for our officers that the no -smoking
provides.
• Our company upholds a Drug -free Workplace, informing our officers of the
dangers of drug abuse in the workplace, our policy for maintaining a drug -free
workplace, and available drug counseling, rehabilitation, and employee assistance
programs.
• AIS utilizes the newest technology, using TrackTik, a cloud -based security
workforce software that allows for real time notifications, electronic incident
reporting, guard tour management, GPS tracking, and client portals to access guard
performance diagnostics and reports.
• AIS has partnered with U.S. Health Works Medical Group to provide Physical
Abilities Testing (PAT) to determine whether guards can meet the physical
demands and essential functions of the job and drug testing with up to 10 panels.
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
4
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AABSOLUTE INTERNATIONAL SECURITYSECURITYls®'
Key Personnel
Size of Project Team: Our operations team has over 70 years of combined Law Enforcement,
Corporate Security, and Airport Police/Security experience bringing extensive knowledge in the
specific fields of training, mentoring, and customer service to help better serve you. Our
administrative team is more than 40 employees, and we have a security guard team of 350+ people
as support.
President and Qualified Manager, Ms. Lucy Lin graduated with an Executive Master of Business
Administration degree from Claremont College. She has close to 30 years of experience working
with firms that provide private security services. She specializes in working with government
contracts and providing cost-effective custom security programs. Ms. Lin is.a certified mediator of
the City of Los Angeles, City Attorney's Office and has vast experience in reaching a resolution for
difficult business issues. All major decisions at AIS are overseen and approved by Ms. Lin. Her
experiences include Human Resources and Administrative Management, Marketing Development,
Operations System Control, and Staffing & Accounts coordination. She is responsible for business
development for all aspects of contracting, marketing, logistics, and operations.
Chief of Operations, Mr. David Reynoso has over 30 years of law enforcement experience as a
Chief of Police overseeing one of the largest police departments in the San Gabriel Valley. He
holds a Bachelor of Science degree in Criminal Justice Supervision, a master's degree in
organizational leadership from Chapman University, and is an adjunct professor at local colleges
such as the Rio Hondo Police Academy. Mr. Reynoso is a graduate of FBI National Academy and
has proudly served in the United States Marine Corps for over four years prior to joining the
police force. As Chief of Operations for ASI, Chief Reynoso will personally oversee all aspects of
our company's security services operations, the creation of an elite diplomatic security team, and
the development/implementation of curriculum for our in-house security training. school. The
Chief of Operations will oversee all aspects of the Operations Department including managerial
oversight of our guards and their command and support staff; implementation of new and current
policy, command structure, direction, and vision of Operations; and coordination and direction of
this Department with other adjunct Departments within the Company to ensure and grow our
continued success as one of the premiere security firms in Southern California.
Executive of Operations and Training, Mr. Bryan Colindres is responsible for the management
and development of AIS's Training Center as well as criminal justice/law enforcement background
checking of employees. He has been employed by agencies like the Orange Unified School District
in the City of Orange as a Criminal Justice Instructor, the Los Angeles World Airports Police
Department, and the Los Angeles Police Department for patrol and training. In those departments
he was awarded the position of an FTO (Field Training Officer). His training and experience extend
to a vast number of P.O.S.T. Certified Courses in Law Enforcement. He has acquired the basic
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
5
- ABSOLUTE ITERNOML SECURITY` '
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P.O.S.T. certificate from the Commission of Peace Officer Standards and Training with the
Department of Justice. During his 6-year tour in the United States Army, he was deployed in support
of Operation Enduring Freedom as a 19 Delta Cavalry Scout (Reconnaissance) with a rank of
Sergeant. Mr. Colindres ensures that our officers in the field are well -trained and are well-equipped
to fulfill the expectations of our clients. He serves as a project manager for several large municipal
accounts including the Los Angeles Department of Water and Power, LA Housing Authority, City
of Pomona, City of Rancho Cucamonga, and more. Each of these sites retain between 10 and 20
officers, requiring stringent background checks, applicant screening, training, and professionalism.
Regional Manager, Mr. Joe Leal is at the helm of the Operations Department at AIS. He has over
23 years of combined Military, Federal Service, and Corporate .Security Management with an
emphasis on training, recruiting, and customer service. He holds significant positions such as
Commissioner for Veterans, Los Angeles County, 0 District and Assistant Director, and Army
Reserve Employer Support of the Guard and Reserve (ESGR). He has managed staff levels of all
sizes and brings an increased level of leadership to the team. He oversees the Operations
Department, but also contributes to a variety of additional support functions including Human
Resources, Marketing/Branding, Recruiting, Risk Management, Business Development, and
Logistics. He has also established National, State and County Veteran collaborative programs
through outreach and engagement with the community. He was awarded the "Call to Service" award
by President Obama.
Director of Human Resources, Ms. Jeanette Ayala is a professional with more than 20 years of
human resources management, business management and teaching experience. The Director of
Human Resources works directly with the compliance department to plan, develop, and deploy
policies applicable to all departments of our organization. Additionally, our HR Director provides
our recruiting department with the necessary human resources input to execute best practices -for
hiring and talent management. Ms. Jeanette Ayala serves as a member of the Court Appointed
Special Advocate (CASA) program for children in the foster care system. She has held positions
of increasing responsibility in the Business Management, Human Resources Management and
Staffing functions at several nonprofits and for -profit organizations. Additionally, she joined the
faculty at San Bernardino Community College District, where she has taught a variety of human
resources management class and diversity inclusion courses. She has earned a Doctorate degree in
Organizational Leadership at Brandman University and a master's degree in Business
Administration (MBA) and in Human Resources Management.
Director of Compliance, Mr. Rogelio Flores is responsible for overseeing AIS's robust
compliance program. He has over 35 years of security experience and has held several
administrative and operational positions throughout his career. He has extensive knowledge on
physical security systems (such as Network Systems, CCTV, Access Control, Lighting, Fencing,
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
6
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Barriers, and Locking Hardware, as well as Integration and Fire -Life Safety Systems). He is also
well -versed in administrative operations, as he has held roles from managing Fleet and Fuel
Programs and a Communications / Dispatch Center, monitoring Electronic Monitoring Systems, to
developing Training.modules. He has been certified by Los Angeles Fire Department's Community
Emergency Response Team and their Urban Search and Rescue Team. He has also been certified -
by Texas A&M and TEEX in Weapons of Mass Destruction. The Director of Compliance also
served as a member of the security committee at the Los Angeles Union Station where he evaluated
the security threats of rail systems throughout Los Angeles. He was also a member of the National
Association of Chiefs of Police (NAOCOP) and the Overseas Security Advisory Council (OSAC).
Quality Assurance Manager, Mr. Samuel Santillano is the bridge between our guards, AIS, and
the client. Mr. Santillano routinely inspects guard posts to check the status of their performance and
to get an idea of how they are adapting to their positions. With the guards' feedback, he can
administer either additional clarification or training. Any needs or concerns from our guards are
addressed to ensure that the guards are working optimally. All client staff will have the QA
Supervisor's number in case of emergencies or to immediately address complaints. Mr. Santillano
is responsible for conducting initial site threat assessments and developing post orders with the
client: His duty is to also conduct orientation and site -specific training alongside the Executive of
Operations & Training, Mr. Bryan Colindres, to ensure that the officers are knowledgeable in the
Scope of Work.
Training Coordinator, Mr. Larry Morrow has 30 years of training in law enforcement and 17
years of experience in law enforcement. He received his training from the Rio Hondo Police
Academy and is a trainer for BSIS approved training courses. During his time in law enforcement,
he has won medals in the California Olympics and, the World Police and fire games. He oversees
the. training of security officers and creates avenues to become a field supervisor. He is also
responsible for strengthening client relationships and conducting incident investigations. The
Training Coordinator regularly adapts his classes and training to fit specific job duties set forth by
our clients. He is also responsible for teaching CPR, First Aid, Self Defense and many more
certifications.
Please see attached organization chart and resumes of project team at next page.
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
7
Absolute Security Intl Corp Organizational Chart
L UCY J. LLN
Telephone: (626) 858-7188
Email: llingabsolutesecuritvindl com
PERSONAL QUALIFICATIONS:
Offers more than thirty (30) years in executive management experiences with a comprehensive
background in HR & Administrative management; Marketing Development; Government Contracting;
Operations System control in the private patrol sector, as well as executive management related to HP,,
administration, marketing, operations, and legal issues including collections, mediation, conciliations.
• Expert in Executive management & Business Administration
• Extensive Experience in Finances, Marketing, and Operations
• City of Los Angeles Attorney's office certified Mediator
With experiences in
• Strategic Business Planning and International Business Negotiations
PROFESSIONAL EXPERIENCES:
Ms. Lucy Lin, President and Qualified Manager of Absolute Security International, Inc., a security
services provider for the Southern California region, has over 30 years of experience providing high
quality, low-cost security services for both public and private clients alike. She possesses a wealth of
business ownership, management, contracting, and administration insight that is critical to the company
and its reputation as a prominent provider of security services.
Driven by her desire to provide the best security services at the lowest cost and building upon the
experience gained through her previous endeavor, Odona Central Security, Inc., AIS specializes in
negotiating cost-effective, customized security programs for all clients — public and private alike.
Ms. Lin holds an Executive Masters of Business Administration degree from Claremont College and a
visiting scholar from Cambridge University. She studied under the tutelage of Dr. Peter Drucker, widely
regarded as one of the most influential thinkers of modern management. Ms. Lin is further certified as a
mediator with the City of Los Angeles, City Attorney's Office. Her background, bolstered by her
experience, allows Ms. Lin has given her the capacity to effectively grow Absolute Security International,
Inc. into a prominent player on the security services stage in Southern California.
Ms. Lin's mantra for Absolute Security International, Inc. is Your Protection is Our Mission. Your Safety
is Our Goal. Based on that philosophy, as well as her extensive background in handling security services,
Absolute Security sets out to provide the best, uncompromised, and secure security coverage at the lowest
possible cost. All Operations at Absolute Security will first and foremost always fulfill the securijy needs
of our client before all else.
Ms. Lin is currently the Founder, Owner, President, and QM of Absolute Security International, Inc. She
oversees the Marketing, Operations, Financial, Human Resources, and Legal departments at AIS. At the
helm, Ms. Lin has acquired massive government and corporate contracts in addition to high profile
contracts such as the LADWP, LADOT, HACLA, LACFD, the County of Riverside and various other
municipality and city contracts. As such, under Ms. Lin's leadership, AIS has increased its annual sales
revenue by more than 35% each year.
Previously, Ms. Lin held the position of Chief Administrative Officer, QM, and Partner at Odona Central
Security, Inc. There, she managed all administrative responsibilities, but also greatly contributed toward
the company's Operational strategies. At Odona, Ms. Lin oversaw a resurgence of the company from near
bankruptcy to a net worth of over $5M.
E
DAVID R. REYNOSO
Professional Experience
Chief of Operations, Absolute International Security (01/2022 — Present)
Chief of Police - City of El Monte Police Department, Director of all police operations and
personnel for Police Department of San Gabriel Valley (04/2015—12/2021)
Police Captain Operations Division Commander — Baldwin Park Police Department,
commanding officer of all operations bureaus and personnel (12/2013 — 04/2015)
Police Lieutenant Watch Commander - Baldwin Park Police Department, managed two patrol
shifts, responsible for the approval of all shift police reports and supervision of police sergeants
and offices (07/2013 to 12/2013)
Police Lieutenant Support Services Commander — Baldwin Park Police Department, overall
administrative command of support services bureau, to include general investigations, special
investigation, gang enforcement, records and dispatch management (03/2011 to 07/2013)
Additional Qualifications
Adjunct Staff Westwood College (01/12 to 04/15)
Adjunct Staff Rio Honda College (07/15 to Present)
Core Competencies
Mentoring & Tutoring, Setting School Schedules, Student -Centered Instruction, Curriculum
Development & Implementation, Classroom Management, Instructional Programming &
Brainstorming in the following courses.
Bachelor of Science degree in Criminal Justice Supervision and a Master's Degree in
Organizational Leadership. He is also a graduate of FBI National Academy #244 and completed
the Sherman Block Leadership Institute Class #121. As an educator, the Chief of Operations
continues to work as an adjunct professor at local colleges.
Militar
Corporal — United States Marine Corps, acquired supervisory position (6/85 — 8/89)
Honorable Discharge — Active duty
Education
Chapman University— Master of Arts Organization Leadership, March 2011
Union Institute & University — Bachelor of Science Criminal Justice Management, June 2008
Long Beach State University, 2011-2013
10
FEDERAL BUREAU OF INVESTIGATION
UNITED STATES DEPARTMENT OF JUSTICE
lSSneS this award thereby certifIing that
David Raul Reynoso
Baldwin Park PoliceDeparttnent, California
has completed a getterat course of instruction afforded by the
FBI National Academy
United States Department of Justice
at Quantico in the State of Virginia fnr a period of ten weeks ending this the eighteenth
day of March in the year of ou'r Lord hoo thousand and eleve►i and by these
presents is entitled to such professional standing as it law enforcement officer as may be
properly accorded by reason of the completion of such course of instruction
6'k .fC3ll./,
11
STATE OF CALIFORNIA
DEPARTMENT OF JUSTICE
The
Commission on
peace Officer standards and Training
Ilan awarded this
Zurudue Certificote.
10
DAVID RAUL REYNOSO
CHIEF
EL MONTE POLICE DEPARTMENT
April 12, 2017
who has sadsfacturily completed
the requirements for the awanl described in 77de II ,
Division 2, of the California Code of Regulatiatu.
9EDMUND O. BROWN JR_
YOYCE E DUDLEY GOVERNOR MANvELALVAREZ, JR
CHAIRPERSON EXECUTM DIRECTOR
I
E 1588
12
Bryan Colindres
Email: bcolindres@absolutesecurityintl.com
OBJECTIVE: I am a certified training instructor, Project Manager for multiple governmental and
municipal contracts, and experienced leader in the private security sector. I have been an instructor
at Orange Unified School District, a police officer (field training officer) with the City of Los Angeles,
and an Army Veteran. I am bilingual in English and Spanish.
EMPLOYMENT HISTORY
12/2015--Present - Absolute International Security Inc. Executive of Operations & Training
4255 Tyler Ave El Monte, CA 91731 (626) 858-7188
10/2014-09/2015 -Orange Unified School District (City of Orange ROP) Criminal Justice/CSI Instructor
1401 N. Hardy St., Orange, CA 92867 (714) 628-4000
09/2013-10/2014 - Southeast ROP (Norwalk -La Mirada Unified School District) CJ/CSI Instructor
12940 Foster Rd, Norwalk, CA 90650 (562) 860-1927
10/2006-03/2010 - L.A. World Airport Police Department, PSS Field Training
6320 W. 96th Street, Los Angeles, CA 90045 (310) 646-0200 Police Officer
03/2003-03/2009 - U.S Army Cavalry Scout (Reconnaissance) Sergeant
950 N. Cucamonga Ave., Ontario, CA 91764
EDUCATION/TRAINING
06/2011-08/2014 - East San Gabriel Valley Regional Occupational Program West Covina, CA
Criminal Justice Associates Degree Program (Associates Degree Awarded)
05/2013 - California Commission on Teacher Credentialing Sacramento, CA
Career Technical Education Teaching Credential (Public Service)
11/2011 - Rio Hondo College Whittier, CA
Peace Officer Standard Training (P.O.S.T. / PAC 43.14 Field Training Officer Course)
(Certified as FTO on 11/07/2008) .
06/2007-07/2007 - L.A. World Airport Police Police -Peace Officer Standard Training, Los Angeles, CA
832.1 P.C. Aviation Security Training (Certified on 06/08/2007)
10/2006-05/2007 - Los Angeles Police Department Los Angeles, CA
Los Angeles Police Department Academy (DIPLOMA 05/25/2007)
QUALIFICATIONS
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently and in a team -oriented environment
• Ability to organize, plan and coordinate multiple tasks with a high sense of urgency and
follow-through
• Involved in plenty of various investigations and arrest
• Can create curriculum for any environment in designated field
• Ability to work effectively with people from diverse backgrounds
• Trained and protected lower enlisted personnel
• Operated daily in administration environment/ support in field operations
• Veteran of operation enduring freedom
• Willing to travel 13
***LIST OF AWARDS AVAILABLE UPON REQUEST ****
■ w t ■ o • p w a ► o w w w , -_. Bureau of Security and Investigative Services -
d c a P.O. Box 9
T ' Sacramento, CAA
West Sa95 95798-9002
araAwurroroaouMeaurwls T (916) 322.4000
FIREARMS TRAIN. INSTRUCTOR
Certificate No. TIF2503 ' • ,, Valid Until: 06/30/2023
Receipt No. 1670 Issue Date: 06112/2017
BRYAN COLINDRES In accordance with the provisions of
15824 E. NOVAK,ST. Division 3. Chapter 11.5 of the Business
HACIENDA HEIGHTS, CA 91745 and Professions Code, the Individual
named hereon is issued.a Training =
Instructor Certificate.
- - - - NON -TRANSFERABLE - - - - - POST IN PUBLIC VIEW - - - - - �§
O/sTt 1:00.CEA1fi80617K
Bureau of Security and Investigative Services
P.O. Box 989002
West Sacramento, CA 95798-9002
ver"IMW(916)322-0000
BATON TR TRUCTOR
s Valid Until: 02/2912024
Certificate No. TIB1943
Receipt No. 651 --- Issue Dale: 02/21/2018
BRYAN COLINDRES
15824 E. NOVAK ST. In accordance with the provisions of
Division 3, Chapter 11.5 of the Business
HACIENDA HEIGHTS, CA 91745 and Professions Code, the Individual
named hereon is issued a Training
Instructor Certificate.
- - - - NON -TRANSFERABLE - - - - - POST IN PUBLIC VIEW - - - - - qR-
pond 1h6 CfF1iN5 (1tTfr
14
Joe LeO, USArmy
jleal@absolutesecuhityintl.com
Summary of Experience:
Established National, State and County Veteran collaborative programs; through outreach and engagement within the community
recognized lack of consideration given to Veterans and their families in all areas of housing, employment, health and camaraderie. By
establishing and strengthening public/private partnerships, engaging key stakeholders, coordinating activities and leveraging resources
among collaborative entities to improve and empower Veterans' community partnerships. Energetically sharing the story of Veterans,
educating the community and acquiring financial support through public speaking requests for those organizations outside of the
Veteran community. Actively seeks and supports homeless Veterans throughout Southern California via personal connection,
education, resources and solutions. With over 23 years of combined Military and Federal Service, I continue to organize and lead
several events to better improve the lives of our brave men and women in uniform including their Families.
Accomplishments:
• Created the Vet Hunters Project; a nationwide Organization for homeless Veterans driven by 100% volunteerism.
• Founded the San Gabriel Valley "Heroes in the Shadows," homeless Veteran Stand Down. Currently on our 5`h Annual.
• Hand selected for the Steven A. Cohen Military. Family Clinic at USC Advisory Board Member, 'Two time Recipient of the
former President Obama "Call to Service Award"
• KCET Local Hero Award for my approach to homeless outreach.
• Telemundo National Heroes Award for my dedication to help end and prevent Veteran homelessness.
• Association of the United States.Army "Dwight D. Eisenhower" Family Readiness Group Leader Liaison • Employer
Support of the Guard and Reserve "Seven Seals" award.
• Latin Business Association Community Hero of the Year
• Founder of the Los Angeles County Veterans Resource Expo
• Founder of the Los Angeles County Fair Heroes Corner
• Directly involved with LA County Military and Veterans Affairs homelessness program; planned, engaged and participated
• Recognized as Veteran of the Year, 2014 Congresswoman Napolitano and Assembly member Hernandez
Professional Experience
Absolute International Security
Operations Coordinator 2017 - Present
Responsible for the daily operations of a major security corporation. Manage and direct an office staff of 20 to ensure that the
management team exceeds all company expectations. Work closely with Account Managers to train, hire and mentor officers of the
highest caliber. I work diligently to decrease non billable overtime, raise customer service and increase revenues and profits. I approve
all weekly schedules, payroll and officer/supervisor reports. Meet regularly with staff to make sure all goals and objectives of the
company are met.
Department of Defense/Department of Army Los Angeles, CA
Soldier and Family Readiness/Military Liaison 2009 - Present
Provide administrative and clerical assistance to the Commander and Family Readiness Group (FRG) Leaders in the area of Family
Preparedness during and prior to deployment. Event coordination consisted of scheduling speakers from community based entities that
provide resources to Soldiers, Veterans, and their families. Maintained Family Readiness Group volunteer files and coordinates
training for interested volunteers. Assists with arranging travel to volunteer trainings through Defense Travel System. Contributes to
combat readiness by promoting efficient and effective communication between command, Family Readiness Groups, and family
members of a 4500 (plus) personnel. Performs periodic and special staff visits conducting compliance inspections throughout the
command. Collaborates with Army Reserve Ambassadors, other Family Program agencies, and major subordinate commands of
different echelons in order to effectively promote awareness of Soldier and family benefits through reintegration events. Responsible
for scheduling and coordinating various family activities, deployment events, and training for FRG volunteers.
United States Army 1995 - 2004
Infantryman/Ordnance Corps
Trained Soldiers in Water Born and Jungle Operations, Fort Sherman Panama. Trained Bosnian and Hungarian Soldiers in Operation
Joint Guard as part of the KFOR Operations. Was also a West Point Military Academy instructor (Camp Buckner) in the Bayonet,
Combat Life Saver and OPFOR training operations. Trained the Iraqi Police force during Operation Iraqi Freedom. Deployed to
Kuwait and Iraq in the initial invasion to help assure safety of U.S. personnel. Conducted combat operations in support of operation
enduring freedom.
15
JEANETTE AYALA, Ed.D., SPli3 R -- Director of HR
jayala@absolutesecurityintl.com
Strategic and innovative executive who translates business vision into initiatives that excel at
performance, profitability, growth, and employee engagement. Empowering leader and influencer who
thrives on tough challenges and translates visions and strategies into actionable, value-added goals.
• HR Policy, Process & Systems Design • Budget Management • Succession Planning
• Employee Relations & Diversity • Compensation & Benefit Management • Workforce Planning & Development
• Strategic Planning • FMLA, ADA, EEOC Compliance • Leadership, Training and Development
PROFESSIONAL EXPERIENCE
• Council the Chief Operations Mangers on legal and regulatory compliance in areas of employee
relations and workplace policies, Workers' Compensation, reporting, benefits administration,
compensation and payroll and other Human Resources matters.
• Strategize the design, implementation and ongoing management for HR programs which foster positive
employee relations, high levels of engagement, and mitigate business risk.
• Interpret and implements HR policies, practices, and company philosophy to ensure effective
administration of the same. Maintains current knowledge of state and federal legislation and regulations
and ensures corporate compliance of EEO, ADA, FMLA regulations, and established corporate policies.
• Conduct need analysis to Identify training needs, define program to address the needs, and consult with
leadership on all Training/Development initiatives.
• Establish effective partnerships and communication with all levels of management and Human
Resources staff to ensure programs and processes are delivered and implemented consistently throughout
the organization.
• Lead succession planning for key management roles and execute a strategic staffing strategy to ensure a
robust and diverse pipeline of talent across the organization.
• Design, plan and administer budgets equitable compensation practices consistent with corporate
guidelines.
• Developed and managed budgets for legal counsel, recruitment, temporary staffing, benefits, and other
areas in the human resources.
• Conducted audits, resolved complex issues, and designed recommendations for improvement to existing
processes.
• Effectively executed full scope of human resources management functions, directing departmental staff
and workflow to accomplish goals within strict budget and timeframe constraints.
• Reduced Workers Compensation claims by 40 % by effectively introduced strategic plans, trainings and
staff -development initiatives which generated a cost saving over $100, 000 dollars.
• Created equitable recruitment policies, compensation, strategic hiring, candidate selections,
reassignments, and employee promotions to meet evolving needs of management team and staff.
• Negotiated company healthcare benefits and procured varied business insurance policies to ensure most
favorable benefits packages and within budget. Identified over $120,000 dollars in cost savings through
the audit of insurance benefits plans and by purchasing insurance policies for organization.
EDUCATION
DOCTORATE IN EDUCATION, ORGANIZATIONAL LEADERSHIP
2021
Brandman University, Irvine, CA
MASTER'S IN BUSINESS ADMININSTRATION (MBA)
2012
Keller Graduate School of Management, Long Beach, CA
MASTER'S IN HUMAN RESOURCES MANAGEMENT DEGREE
2010
Keller Graduate School of Management, Long Beach, CA
BACHELOR OF SCIENCE, MAJOR: CRIMINAL JUSTICE
1998
John Jay College, New York, NY
Senior Professional in Human Resources, (SPHR) Certification
2021 16
ROGELIO FLORES
PHONE:
626-858-7188
EMAIL:
rflores@absolutesecurityintl.com
ADDRESS:
4255 Tyler Ave
El Monte, CA 91731
SKILLS, CERTIFICATION &
TRAINING
• Exceptional Customer Service Skills
(verbal & digital)
• Proficient Bilingual communication
(English &Spanish)
• Excellent problem -solving abilities
• Expert in Security Related Software &
equipment
• Familiarity with both Windows Office
Suite & Google Suite
• High computer Literacy skills
• Extended knowledge of security
electronic equipment
• John E. Reed, Interview
&Interrogation Course
-Certified Emergency First Responder
(EFR)
• WMD, Threat Risk Assessment (DHS-
ODP)
• Overseas Security Advisory Council
(OSAC)
• Workplace Violence, Mail Fraud,
Legislative Trends (ASIS)
• Emergency Response Team (CERT)
Training (LAFD)
• Urban Light Search & Rescue Training
(LAFD)
• Experienced in visual communication
WORK EXPERIENCE
Absolute International Security, Director of Compliance
2020*Present
• Lead and manage all compliance -related projects. Create
and maintain quality assurance and compliance program for
various departments within the company Develop, implement,
and enforce written compliance policies and procedures.
Draft and maintain departmental standard operating
procedures.
• Advise internal management or business partners on
departmental compliance programs.
• Address and respond to any compliance issues identified as
quickly and efficiently as possible.
• Conduct periodic internal monitoring and review. Respond
promptly to external audits and compliance -related questions.
Review and make recommendations as to policies and
procedures improvements.
• Stay up-to-date on regulations and laws impacting the security'
guard services industry. Keeping abreast on the industry trends
and best practice.
Superior Protection Services - Security Manager
2018-2020
• Overall management of customer accounts.
• Arranged & attended meetings with customers
• Manage real-time employee reporting systems (TrackTik)
• Daily overview & management of employees
• Weekly visitations to customer sites to stay up to date
• Development of customized security programs for customer
accounts.
• Responded to on -site emergencies as they developed.
American Guard Services - Director of Operations
2011-2018
• Daily management of accounts & branch personnel
• Tasked with the configuration, implementation & managing of
the Real Time Reporting Systems (FFM)
• Developed training material & programs to enhance the value
of service by expanding the guard's knowledge
• Attended Pre -bid & selection board meetings to assist with
proposals & business development
• Start-up & management of new branches nationwide
American Protective Services - Account and Branch Manager
1989-2018
• Conducted on -site inspections to verify compliance with post
instructions at sites.
• Oversaw the quarterly financial/ billing reconciliation of major
accounts
• Coordinated site visitation and organized meetings with Site
Supervisors
• Assignment of personnel for more than 36,000 hours per week
for contracted security services
• Responsible for on -site compliance of company & client
regulations
• Maintained associated automated systems & data dealing
with officer's qualifications, site requirements & incident/daily
activity reports
• Assisted in the development & instructor of a regional field
supervisor program
• Processed payroll & billing information
• Responsible for purchasing, assignment & maintenance of
security related equipment including firearms for armed
officers.
17
LIABILITY, k�ECURITYAND INVESTaGATIVESERVIGE 1
WESTERN CHRISTIAN HIGH SCHOOL — UPLAND, CALIFORNIA
-Diploma
-Sept 2007 - June 2010
SSantillano@.AbsoluteSecurityIntl.Com
AZUSA PACIFIC UNIVERSITY - AZUSA, CALIFORNIA
Bachelor's Degree - Business Management
Sept 2010 - Dec 2014
Cell: 626.825.0008
Office: 626.858.7188
EXPERIENCE
Absolute International Security - Quality Assurance - Assistant
Manager and Training Instructor
-DEC 2017 - PRESENT
-Attend and present at RFP meetings for new contracts
-Formulate and carry out action plan for clients
-Conduct threat assessments, site reviews and write post
orders for new contracts
-Conduct training courses to certify officers for permits
-Conduct site and post checks for quality assurance
TRAMING EXPERIENCE AND LEADERSHIP
L_-
Instructor Certifications:
-ASP Baton
-OC/Pepper Spray
-Flashlight
-Handcuffs/Restraints
�+ �T� fir, r�+ f ` + `I ►+'�+ i � I
Fiscal Stability
M Please be advised. The information disclosed on this page is confidential. We are entrusting the
contractor to handle said information appropriately.
• Absolute Security International Corp. is registered as DUNS # 828041868
• AIS currently has an influx of working capital in hand.
• AIS has a bond ability of up to $3 million.
• A+ comprehensive sufficient insurance coverage and Crime/Terrorist insurance coverage
• Absolute Security International Corp. has increased its sales revenue by 31.8% 5-year CAGR since
2016 and by average 35.5% 2-year growth despite recent economic circumstance.
• Sufficient credit line has been granted by Cathay Bank
• Toyota Motor Credit, GM Financial and Hyundai Financial has extended line of credit in case
additional vehicles are needed.
• AIS holds licenses - Private Patrol Operator, Baton and Firearm Training.
• On June 2010, AIS invested in developing our own training facility and was approved as a Weapons
Training Center by the California Department of Consumer Affairs, BSIS. We are approved by the
BUreau for Private Postsecondary Education (BPPE) as an institution capable of receiving federal
ftmding from local workforce agencies. We have received I -Train. AIS provided serious investments
to maintain all necessary tools, weapons, and training programs needed to function and successfully
achieve our goals.
• AIS operates a live 24/7. Dispatch/Communication Center
Absolute Security International Corp. hereby declares that the company has no record of bankruptcy,
current/pending litigation, claims or settlements, planned office closures, impending merger, etc...,
that may impede the f►rm's ability to provide its proposed solution or ongoing maintenance or support
of its services.
Executed this l st day of June 2022 at Irwindale, CA .
C
Lucy J. Lin, President & QM
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
19
.usues m� srtgnus 7
A s ABSOLUTE ATERNATIONAL SECURITY
Security Plan
Operations Chart and Service Procedures
AIS is a full -service security firm that constantly strives for better client satisfaction. We have
streamlined our client feedback process to ensure better communication between our clients and
the relevant AIS department. We have included our operations chart detailing how the different
departments of Absolute Security International Corp will operate.
SCHEDULE
ARRANGEMENT
Operations Scheduling Manager:
Sandy Ladge
Schedulers: Dispatch Team
IN-HOUSE
TRAINING CENTER
Training Instructor:
Larry Morrow
I
HUMAN RESOURCES FINANCIAL/ACCOUNTING CONTRACT
Director of HR: Jeanette Ayala ADMINISTRATION
Director of Compliance: �� Fanancial Manager: Martin Shih f--►
Rogelio Flores Controller: Lisa Phan Mia Yang
Proposal for RFP—The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
WIM
Executive of Operations: Bryan Colinders
l 1 1
ACTION TAKING SUPERVISION
—♦ City of Diamond Bar Chief Operations: Supervisors Team and
David Reynoso QA Managers
T 1 T
THREAT
Tracking &Report
IN-HOUSE
ASSESSMENT'
H
System
DISPATCH CENTER
QA Manager:
Compliance Director:
Lead Dispatch:
Samuel Santillano
t
Rogelio. Flores
Daniel Matson
20
l ABSOLUTE MTERNATIONAL SECURITY `
ii 111di 11111 IhI0111 I I IlflfilliwhdijlliiiNii�
Response to Scope of Services
AIS fully understand the Scope of Service of the RPF of private security guard services for events
at facilities in the City of Diamond Bar and comply the scope of work stated as below:
AIS will provide security officers for events that take place at the Diamond Bar Center and other
City facilities as assigned. Events that qualify for security guards are outlined in. the City of
Diamond Bar's Facility Use & Rental Policy. Events that serve alcohol or events with most of the
youth require security. AIS will also provide services when the City of Diamond Bar may deem
other activities to require security or when multiple security personnel are required.
The security officers of AIS will be always in constant contact with Diamond Bar City Staff
members and with the hired firm for emergency purposes. Our guards will patrol the designated
City facility, the surrounding grounds and parking lots. They will also be a visible presence at the
beginning and ending of each event, opening, and closing of bars, as well as, but not limited to
patrolling the event itself. If the Diamond Bar City Staff feel it is necessary, we can consider
having our guards to explain the rules of the Facility Use and Rental Policy upon arrival to
visitors and conduct a plain sight vehicle inspection. AIS will fulfill the list of guard duties of
Exhibit B - Guard Duties May 2022.
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
21
ABSOLUTE MTERNNI1ONAL SEW
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AIS is committed to providing professional security service within the Scope of Work and
hereby takes the following approach to enhance all the Statement of Works:
1. Quality Assurance
Training
AIS has its own State Licensed Training Facility and State Licensed Trainer. We handle our
training in-house by running a full operational training facility at our corporate headquarters. Our
Trainer, Mr. Larry Morrow has extensive training experience. Sample of training topics as
following.
Basic Training
1. All training other than 832PC for all new hires:
All Absolute International Security (AIS) officers' and new hires are required to have
completed upon application with AIS state mandated and certified training with the Bureau
of Security and Investigative Services (B.S.I.S.) regulations.
2. On the job training:
All Absolute International Security employees working in a security officer capacity are
provided with weekly in-service field and scenario -based training in any of the above stated
topics as on the job continuing education, and before each officer is assigned to a jobsite
they will receive training in conjunction with specific Post Order and/or Scope of Work for
each individual site. The Post Order and/or Scope of Work will be modified periodically.
3. Perishable skills training that is provided intermittently:
Other than weekly on the job training in the previous mentioned topics, sensitive use of
force perishable skills and topics such as:
• Firearms Training and Certification (year-round training and re -certification)
• Baton Training and Certification (year-round training and re -certification)
• Chemical Agents (OC Pepper Spray) Training and Certification
• Arrest Tactics
• Self -Defense
4. Training provided to guards:
• Sexual Harassment Training
• Crime Prevention and Response
• Dealing with Aggressive Behavior
• Interpersonal Communication
• Managing Conflict
• Teamwork
• BSIS Guard Card Training
• Firearm Training
• Terrorism Awareness Training
• Legal Powers and Limitations of
Security Officers
• Crowd Control of Large Groups
• Preventing Discrimination and
Harassment
• Workplace Safety Training
• Ethical Conduct
• Negotiation Skills
• OSHA Training
• Driver Safety Training
• Observation and Documentation
Training
• Crisis Response
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
22
ABSOLUTE MERMPOW SECURITY
BPPE Approved Training Facility: AIS' training is approved to operate as a Post -secondary
School by the California Bureau of Private Post -secondary Education (BPPE). It is one of only 200
vocational schools approved by the Department of Consumer Affairs with strict guidelines for
training instructor credentials, class curriculum, and success of enrolled students.
AIS Training Sector
AIS launched our new Training Sector in April 2010, offering training classes to in-house guards
as well as for all those who are considering a career in security service.
The training sector has the following responsibilities:
• Responsible for all aspects of corporate training policies, objectives, and initiatives. Directs
the design, planning, and implementation of corporate training programs and procedures..
Plans and directs new training techniques and suggests enhancements to existing training
programs. Ensures that the training programs meet federal, state, and local regulations.
Measures the impact of programs and learning activities.
• Responsible for the overall satisfaction of customers. Plans and directs all aspects of training
sector's staff and service functions. Develops and oversees training sector's staff and service
policies, objectives, and initiatives. Demonstrates expertise in a variety of the field's
concepts, practices, and procedures.
• Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive
experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads
and directs the work of others. A wide degree of creativity and latitude is expected.
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
23 '
t�[c11[Sf17LR - TLi 7gRvn 7
ABSOLUTE ATERNATIONAL SECURITY
"=5J IIIIIIIIIIIIIIIIIIINIIIIIIiIIIliiliNlliliiililll� �t��� ��A��
We are currently offering training classes on the following subjects:
1. Power to Arrest (Module A — D) (4 hours)
2. Exposed Firearms Permit (8 hours)
3. Guard Card (40 hour)
4. Loss Prevention
5. Arrest & Control Techniques
6. De -Escalation of Force
7. Tear Gas & Pepper Spray
8. Exposed Firearms Permit
9. Taser Certification of Force
10. C-TPAT Inspection Compliance Training
11. Security & Safety Training
12. CAL -OSHA Regulation
13. Professional Security Consultation
14. CPR & First Aid
15. Emergency Onsite Training
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
24
ABSOLUTE ATERNATIOML SECURITY
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2. Orientation Program
All guards are required to finish an orientation program outlined by our Training Manager Mr.
Bryan Colindres that is site specific. If the staff of Foothill Transit allows, this training program
will be a joint effort to prepare guards with a curriculum to deal with all common occurrences,
emergency protocols, and lay out daily responsibilities. This allows our guards to be prepared for
the scope of work at the start of the contract and be familiar with evacuation, fire, lock -down, active
shooter, biohazards, earthquake, and other drill procedures set by authorities.
Continued training every quarter is essential for our officers to retain high standards. This retention
training will highlight areas of improvement and clarify any questions on the scope of duty. At the
client's request, AIS shall conduct additional retention training sessions.
Site Specific Training Courses:
All AIS security guards must successfully complete before commencing patrol duties, a basic
training course which provides the subject matter, class time, and topics described below.
Duties and Functions of Security Guards (3 hours)
• Public Relations
• Appearance
• Observe and report
• Note -taking and reporting
• Legal powers and limitations
• Prevention
• Use of force only when life is being threatened
• Search and seizure
• Arrest powers
Prevention and Protection (3 hours)
• Patrols
• Checking for hazards
• Access control
• Department's rules and regulations
• Inspections
• Safety
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
25
A. ABSOLUTE MTERNATIONAL SECURITY 14 2
II((III(I((NI(((I(III(1(Illlllil�i(I(i(Iilliflli� �sn��:.�,�a,
Enforcement (3 hours)
• Observation and description
• Preservation of evidence
• Criminal and civil law
• Crimes in progress
• Unruly persons
• Defensive tactics
• Procedures for bomb threats
• Procedures during fires, explosions, floods, and demonstrations
Special Problems (2 hours)
• Vandalism
• Arson
• Burglary
• Robbery
• Theft
• Loitering
• Drugs and alcohol
• Terrorism
General Emergency Services (2 hours)
• Communications
• Crowd control
• Fire control systems and fire prevention
• First Aid/CPR
• Safeguarding District Property
• Law enforcement and private security relationships
• Responding to alarms
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
26
L ABSOLUTEYMMAROML SECURITY o�
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3. Documentation Methods
Monitoring Method
Action Taken for Client
Check in -and Check out System
Check-in/out times
Emailed Weekly
Sign -in Sheets
Attached with Billing Invoice
Electronic Sign -in Sheets
Emailed Weekly
Supervisor Post Checks
Emailed Weekly
Documentation & >E ui ment
Daily Acti,%iity Reports
Emailed Weekly
Daily Report Log
Emailed Weekly
Supervisor Activity Reports
Emailed Weekly
Individual Guard GPS Tracking
Available 24/7
Checkpoint Tracking
Available Dail
Patrol Vehicle GPS Tracking
Emailed Twice a Week
Vehicle Inspection
Emailed Weekly
Monthly Incident Reports
Emailed Monthly
Monthly Reports
Emailed Monthly
E-VerifyBSIS
Guard Card Expiration
Quarterly Reports
BSIS Exposed Firearm Permit
Expiration
Quarterly Reports
BSIS. Baton Permit Expiration .
Quarterly Reports
School Security SB 1626
Expiration
Quarterly Reports
CPR/First Aid Expiration
Quarterl Reports
OC Pepper Spray Certification
Expiration
Quarterly Reports
Samples Forms for Monitoring
• Daily Activity Report
• Incident Report
• Supervisor Daily Report
• Disciplinary Action Notice
• Quality Assurance Inspection Report
• Guard Timesheet
• Guard Sign In/Out Sheet
• Parking Violation Warning
• Emergency Action Plan
• Fire Watch
• Bomb Threat Receive Form
• Daily Vehicle Inspection
• Patrol Tag
(Please see attached for sample forms)
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
27
ABSOLUTE MTERNATIONAL SECURITY
IIIIIIIIIIIIIIIIIIIIIIIili�llulilliliilifillillli. �t�,. �®�
4. Emergency Response Protocols
All officers assigned to the City must clearly understand Emergency Response Protocols. Each
Security Officer must use good common sense and follow through with a clear mind and complete
respect for personal safety. The lives of our officers as well as the lives of others are of the highest
priority. In addition to AIS emergency training, guards will follow evacuation and emergency
procedures. This shall be completed as a part of the orientation and site -specific training program.
TYPES OF EMERGENCIES:
1. Man Made
Fires (Arson)
Accident/Injuries (Train, Bus, or Car)
Bomb Threats
Blackouts
Terrorist Activities
Robberies (Armed)
Active Shooter
Riots
2. Natural
Earthquakes
Storms
Floods, etc.
Universal Emergency Response Procedures are a set of standard, clear directives that may be
implemented across a variety of emergency situations. When an emergency begins, guards are to
decide which procedure to implement, based on the situation.
UNIVERSAL EMERGENCY RESPONSES:
1. Procedures
Alert Status
Alarms
Evacuation
Lockdowns
2. Emergencies
Workplace Violence
Chemical Spills (HAZMAT)
Psychiatric Crisis
Medical
Severe Weather
Proposal for RFP—The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
28
ABSOLUTE ATERNATIONAL SECURITY U21
z�
ACTIVE SHOOTER EMERGENCY RESPONSE
First and foremost, the guard must ensure the safety of his or her life. Once the threat of one's life
is past, the officer must contact the client to determine _the course of action to be taken. Once the
authorities have been informed, it is the officer's duty to preserve the life of those around him. This
includes keeping calm and directing staff away from the direction of activity. The guard should be
familiar with the authority's evacuation and lock -down drills.
Communication
Essential information that should be relayed to the command post include:
• Status of crisis site (secure or unsecure)
• Status of law enforcement personnel (number injured, killed, or wounded)
• Status of criminal or terrorist subjects (killed, wounded, or captured)
• Status of other occupants (killed, wounded, or in custody)
• Current actions in progress
• Location, description, and status of any IEDs
• Follow-up needs such as EOD, emergency medical services (EMS), or other
As an initial responder, AIS guards will be responsible for rapid deployment of subsequent
responders to the crisis site. AIS guards shall be reinforced in all training and understood by all
members of potential responding agencies. This is to prevent our guards from being vulnerable to
misidentification by responding parties.
Evacuation
Because of the nature of an active shooter incident, officers may not be able to begin automatically
evacuating others prior to securing the threat. Rescue operations should begin once the threat is
neutralized. Several factors need to be considered when evaluating the evacuation of wounded and
non -wounded individuals:
• If wounded persons need to be evacuated, they should be moved to the established
evacuation exit point
• Evacuation of wounded persons should begin as soon as practical
• Security outside the crisis site will dictate the timing of the evacuation
Evacuation shall only be conducted if sufficient safeguards are in place to provide for safe
movement.
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
41.1
y ABSOLUTE ATEMADONAL SECURITY
BOMB THREAT RESPONSE PROCEDURE
If a bomb threat.is received, either by phone or other means, the person receiving the call, should
remain calm and attempt to get as much of the following information as possible on a bomb threat
report form. If the caller wishes to talk, or answer questions, use open-ended questions and let the
caller talk.
DO NOT CUT THE CALLER'S ANSWERS OFF. The longer the caller talks, the greater the
possibility of obtaining valuable information.
➢ Time the device is set to go off.
➢ Location of the device.
➢ Type of device and description.
➢ Reason for setting the device.
Notify authorities immediately as well as your facility supervisor, manager, operator, or
administrator. If possible, signal or pass a note to other staff to listen and help notify authorities.
Wrote down as much information as possible that will aid investigators: Caller ID Number, exact
wording of threat, type of voice or behavior, etc. Record the call, if possible.
If a package that appears suspicious is received or found within the Sites, the guard will notify City
officials and the Los Angeles Police Department. The guard shall not handle the package and will
clear the immediate area of staff. If the package appears suspicious to officials, he or she will ask
the designated staff representative to send for the police and bomb squad. When reporting to 9-1-1
and the local law enforcement, explain why the item looks suspicious and follow their further
instructions. Law enforcement will assess the situation and provide guidance regarding shelter -in -
place or evacuation. If no guidance is provided and you feel you are in immediate danger, calmly -
evacuate the area. Distance and protective cover are the best ways to reduce injury from a bomb.
The guard is to keep the area clear until the police or bomb squad arrives and completes its
inspection. Emergency Evacuation Procedures will be conducted by the guard who will be
notified whether or not only a single area will be evacuated or if there will be a general evacuation
ordered. Every situation is unique and should be handled in the context of the facility or
environment in which it occurs. Facility supervisors and law enforcement will be in the best
position to determine if a real risk is posed and how to respond.
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
30
ABSOLUTE MEADOW SECURITY
a�IIIIIIIIIIIfIIIIIIIIIIIIIiIIIIIIIIINIIIIIIII s�
TELEPHONE BOMB THREAT CHECKLIST
INSTRUCTIONS: BE CALM, BE COURTEOUS. LISTEN. DO NOT INTERRUPT THE CALLER.
YOUR NAME: TIME: DATE:
CALLER'S IDENTITY SEX: Male Female Adult Juvenile APPROXIMATE AGE:
ORIGIN OF CALL: Local Long Distance Telephone Booth
VOICE CHARACTERISTICS
_ Loud _ Soft
High Pitch _ Deep
Raspy Pleasant
Intoxicated
Other
ACCENT
_ Local _ Not Local
_ Foreign _ Region
Race
SPEECH
LANGUAGE
_ Fast
Slow
_ Excellent
Good
_ Distinct
Distorted
_ Fair
_
Poor
_ Stutter
_
_ Nasal
FoUI
_
Slurred
_
Other
Other
MANNER
BACKGROUND NOISES
_ Calm
_ Angry
_ Factory
Trains
_ Rational
_ Irrational
_ Machines
_
Animals
_ Coherent
_ Incoherent
_ Music
_
_ Quiet
_ Deliberate
_ Emotional
_ Office
Voices
Righteous
_ Laughing
_ Machines
_
_ Airplanes
_ Street
_ Party
Traffic
_ Atmosphere
BOMB FACTS
PRETEND DIFFICULTY HEARING - KEEP CALLER TALKING - IF CALLER SEEMS AGREEABLE
TO FURTHER CONVERSATION, ASK QUESTIONS LIKE:
When will it go off? Certain Hour
Where is it located? Building
What kind of bomb?
What kind of package?
Time Remaining
Area
How do you know so much about the bomb?
What is your name and address?
If building is occupied, inform caller that detonation could cause injury or death.
Activate malicious call trace: Hang up phone and do not answer another line. Choose same line and dial
*57 (if your phone system has this capability). Listen for the confirmation announcement and hang up.
Call Security at 911 and relay information about call.
Did the caller appear familiar with plant or building (by his/her description of the bomb location)? Write out
the message in its entirety and any other comments on a separate sheet of paper and attach to this checklist.
Notify your supervisor immediately.
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
31
Ali J'[g0.Yh
ABSOLUTE MTEMATIOMAL SECURITY
CHEMICAL RESPONSE PROCEDURE
Chemical spills. can occur within or outside of the facility. When a chemical spill happens, it may
not be readily apparent as a hazardous materials incident. You will not necessarily see the spill or
smell chemical fumes before it affects you or others around you.
Typically, the first signs that a chemical spill has occurred will be reports of dizziness, fatigue, or
nausea by two or more persons within a specific area. If you become aware of two or more people
reporting feelings of illness when exposed to a specific area, do not attempt to investigate the
suspected area. yourself. Notify Absolute International Security Post Commander and/or
management immediately.
When a chemical spill is suspected or confirmed, the first priority shall be the safe and immediate
evacuation of all persons from the affected area. Security personnel shall be utilized to search for
and evacuate persons from the affected areas only if the circumstances show that such an action
does not pose undue hazard to Security personnel.
Security personnel shall notify local emergency services (i.e. police and fire), explain the
circumstances, and await emergency response.
Security personnel shall contain the affected area and not permit any patrons or employee's access
until the situation has been successfully resolved.
If a chemical spill occurs outside of the building, it may involve a container marked with an
identification placard. Security personnel shall determine, from a safe distance, if an identification
placard is visible on the involved container(s). They shall note the placard's number, color code,
and symbol(s) and be able to provide this information to responding Emergency Services personnel.
See attachment # 2 for samples.
Precautionary Measures
➢ Do not assume gases or vapors are harmless due to lack of odor.
➢ Do not walk through, touch, or come into contact with any type of spilled materials.
➢ Remain at a safe distance from the location so as to avoid inhaling fumes, smoke, or vapors
from any spilled materials.
➢ Remain alert for the possibility of fire within the containment area.
➢ Notify all department managers/supervisors of the affected area and instruct them to ensure
that no employees inadvertently enter the containment area.
Any reports of exposure to chemicals by employees or patrons shall be immediately reported to the
on -duty supervisor for proper treatment and documentation.
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
32
ABSOLUTE MTEMATIONAL SECURITY
ROBBERY REPORT SYSTEM
Ensure Staff Safety
When Safe, Call 911
-10-
Notify Field Supervisor
-0-
Field Supervisor Will Notify AIS Project Manager
Mr. Bryan Colindres
Cell: (626) 848-7406
AIS Will Notify the Client
-0-
Remember what the robber looks like & provide the best description possible
Don't touch anything until Police arrive
-0-
Wait for Further Instructions from the Police Department
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
33
ABSOLUTE INTERNATIONAL SECURITY -
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FIRE EMERGENCY RESPONSE PROCEDURE
The surest way in which to control a fire is to prevent it from happening in the first place. All .
Security personnel are responsible for remaining alert for any circumstances within their area of
responsibility which could result in or increases the chance of a fire. The following are examples
of what each officer should consider basic prevention measures:
➢ Always be on the lookout for combustibles. Flammable liquids such as gasoline are not to
be used for cleaning purposes. Liquids not contained in their original containers are to be
removed from public areas.
➢ Refuse must always be placed in proper containers and disposed of in a timely manner.
➢ Be aware of maintenance work in your area of responsibility, particularly welding or
electrical work. Check the work area thoroughly for "hot spots".
If Fire is detected:
Although it is impossible to determine to what extent a fire represents a hazard, the following
procedures are a guideline for Security personnel:
➢ Notify staff, by radio or telephone, of any report (or personal observation) of smoke or
flames.
➢ Clear/evacuate the immediate area of patrons and employees.
➢ If the fire is accessible, attempt to'extinguish it. If the fire cannot be extinguished, close
any doors .in the area in order to help contain the blaze.
➢ Stay in the immediate vicinity, if safe to do so, until assistance has arrived.
If the fire is large or appears to be out of control, immediately notify emergency services (i.e. police
and fire) and contact all department managers on property and forewarn them to prepare for
implementing the Evacuation Procedures.
If any fire is detected in any location on the jobsite, the first thing to do is summon the local Fire
Department. Officers must be prepared to provide the exact address of the location. Then, officers
must immediately notify their supervisor as well as the Client.
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
34
ABSOLUTE MTEMATIONAL SECURITY
FIRE EMERGENCY REPORT SYSTEM
Fire Emergency
Identify What -Class of Fire- A, B, or C
Use of Fire Extinguisher if the pre is small & contained
Do not attempt to fight any fire that is large and obviously out -of -control
Never cut off your escape route to safety
11,
Your next top priority must be the protection of lives.
Activate or sound'the fire alarm. Then coordinate an evacuation with the proper authorities.
Call 911
Call the Fire Department
Z'
Notify Field Supervisor
Field Supervisor Will Notify AIS Operations Manager and Officials
Mr. Bryan Colindres
Cell: (626) 848-7406
AIS Will Notify the Client
Wait for the Fire Department
Check that the Fire Department has quick and easy access to the location of the pre.
Unlock and open gates and doors.
Do not permit patrons to depart in vehicles
Clear all access routes for emergency vehicles and equipment.
Position yourself beside the street where you can easily be seen
Direct the Fire Department to the affected area.
Avoid having people walking or running around on the external perimeters of the location
Once the Fire Department has arrived, the Captain/Chief will be in charge
Control emergency access routes clear by keeping all unauthorized persons away from the
emergency area
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
35
ABSOLUTE ATERNAHOML SECURITY
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FIRE EXTINGUISHER USE & CARE
1. Types of Fire Extinguishers
There are four fire classificationsand specific types of extinguishers are used for each, as described
below. If you have not been trained in fire suppression, or proper use of a fire extinguisher, please
do not attempt to combat a fire. Call for assistance and attempt to confine the fire to the smallest
area possible.
Class A: The types of fires can be put out with water include wood, paper, rubber, plastics, and
fabric (ordinary solid materials). Water acts as a cooling agent, thus reducing the heat of the fire.
After a Class A fire is put out, it must be "overhauled". This means that the material must be broken
up to ensure all embers are smothered. A Class A fire extinguisher can be a silver container filled
with water and a special "wetting" agent. This type of extinguisher can shoot an approximate 5' to
40' stream of water. It can be a red container filled with a foam that removes the air and heat of a
fire or dry chemical or halon that breaks the chain reaction of a fire.
Class B: Fires from vapors formed above flammable liquids, such as gasoline, tar, cleaning fluids,
and grease, where the vapors mix with the air. These fires are put out by dry chemical, or halon, as
well as well as by an extinguisher that contains a special foam or carbon dioxide (CO2). These
types of smothering agent break up the chain reaction between oxygen and vapors, and they are
considered most effective for putting out this type of fire.
Class C: Class C fires are those found with electrical equipment. At first knowledge of an electrical
fire. TURN OFF the electricity. The fire then becomes a Class A fire and can be treated as Class A
fire. When treating a Class A fire, a carbon dioxide, dry chemical, or halon extinguisher can be
used. If the electricity cannot be turned off at once, be sure to use a chemical extinguisher, NOT
water. If water is released upon this type of fire, the electricity may travel up the stream of water
through the extinguisher.
Class D: A Class D fire refers to combustible metal fire, such as the magnesium metal sometimes
found in certain automobile engines. These can only be put out, by a Class D fire extinguisher.
Water will only feed the fire: it would take a tremendous amount of water to put out this type of
fire.
EXTINGUISHER TYPES and USAGE
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Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
36
ABSOLUTE INTERNATIONAL SECURITY
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-2. Use and Care of Fire ExtinguAers' -
Extinguisher (carbon dioxide, dry chemical, or halon) should be serviced once a month by inverting
the extinguisher and shaking it. Once a year, an authorized service should inspect and recharge the
extinguisher. Once an extinguisher is used, never place it back in its original place; be sure it is
recharged immediately by and authorized service company. To use a fire extinguisher, the acronym
' P.A.S.S." is the basic operation.
• Pull the ring pin
• Aim the nozzle at the base of the fire
• Squeeze the handle
• Sweep the handle
• Sweep the nozzle from the side to side
If the extinguisher has an insulated, be sure to hold the handle, not the hose. As carbon dioxide is
discharged, it creates static electricity that can shock you.
3. Keys to Combating A Fire
• Use the appropriate fire extinguisher to combat the fire. The type of fie the extinguisher was
made for is labeled on the container. Most of the building extinguishers are of the ABC type,
which can be used on most types of fires.
• When at all possible, two or more people should fight a fire. Never enter a room alone,
unless a person's life is in danger.
• Feel the doorknob for heat before entering the room. If the door or doorknob is hot to the
touch, do not enter. This indicates the room is engulfed in flames and opening the door will
cause the fire to spread rapidly. If you determine it is safe to enter the room, close doors to
prevent any fire from spreading.
• Fire, gases and smoke will rise: therefore, if you must enter a room to save a life, crawl on
your hands and knees along the floor.
• Do not touch electrical wiring or television sets.
• Caution is advised when using fire hoses, which could result in water damage.
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
ABSOLUTE »TERNATIONAL SECURITY
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MEDICAL EMERGENCY RESPONSE PROCEDURE
In instances of serious injury or illness, the following steps shall be taken:
➢ Notify emergency services and provide the exact location of the victim and describe the
medical problem/symptoms.
➢ Keep the victim still.
➢ Security personnel shall attempt to obtain detailed information about the incident. Security
personnel shall ask the , victim (if conscious) about their condition, and/or interview any
available witnesses. Security personnel shall remain with the victim until relieved by
Emergency Medical Services (EMS) personnel.
The decision of whether or not to administer First Aid at the scene of an accident/injury is a personal
one. The Good Samaritan law protects people who choose to perform First Aid, as long as the
action taken is reasonable under the circumstances.
Automatic External Defibrillator & CPR (AED) if applicable
Certified personnel may authorize the use of the AED and CPR in accordance with the training
received when the person is unconscious.
Bloodborne Pathogens
Employees or patrons may be exposed to blood while rendering first aid, cleaning up spills,
cut/punctured by a potentially contaminated sharp object(s), or other contaminating activities. If
this occurs, the following steps must be taken:
➢ Ensure that other employees or patrons are not exposed unless properly protected (i.e. gloves,
goggles, etc.)
➢ Obtain all available information on the person who was the source of the blood.
➢ Notify Absolute International Security Post Commander and/or Management.
Security personnel shall ensure the proper handling of the exposure, including all required
documentation and notifications, as required by the Blood -borne Pathogens procedures.
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
38
ABSOLUTE MTEMATIONAL SECURITY ` '
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AIS'COVID-19 Safety Policy
At Absolute International Security (the "Company"), the health and safety of our employees is
our top priority. With the spread of the COVID-19, the Company must remain vigilant in
mitigating the outbreak and spread of the virus. In order to be safe and maintain operations, the
Company has developed this COVID- 19 Prevention, Preparedness, and Response Policy (the
"Policy") to be implemented, to the extent feasible and appropriate, throughout the Company and
our worksites. This Policy is based on information available from the CDC, OSHA, and state and
local Health Department officials, at the time of its development, and is subject to change based
on further information provided by those officials. The Company may also amend this Policy
based on operational needs.
I. AUTHORITY AND RESPONSIBILITY
A. Responsibilities of Employees
The Company is asking every one of our employees to help with our prevention efforts while at
work. In order to minimize the spread of COVID-19 at our worksites, everyone must play their
part. As set forth below, the Company has instituted various housekeeping, social distancing, and
other best practices at our worksites. All employees are responsible for following these
guidelines, using safe work practices, following all directives, policies, and procedures, and
assisting in maintaining a safe work environment. In addition, employees are expected to report to
their managers or supervisors if they are experiencing signs or symptoms of COVID-19, as
described below, or if they become aware of any COVID-19 hazards. It is the Company's policy
to ensure that employees can report COVID-19 symptoms and hazards without fear of reprisal.
Employees may inform their managers or supervisors of any COVID-19 hazards identified by
notifying them in writing by describing the hazard in detail.
B. Training and Instruction
The Company will provide effective training and instruction for employees, which includes:
• COVID-19 policies and procedures to protect employees from COVID-19 hazards and how to
participate in the identification and evaluation of COVID-19 hazards under the Identifying and
Evaluating COVID-19 Hazards section of this Policy.
II. GENERAL SAFETY POLICIES AND MANAGING COVID-19 HAZARDS
A. Identifying and Evaluating COVID-19 Hazards
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
39
ABSOLVE MMUOML SECURITY
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The Company continues to monitor the applicable orders and general and industry -specific
guidance from the State of California, Cal/OSHA, and local health departments related to
COVID- 19 hazards and prevention at the workplace. In order to identify and evaluate potential
COVID-19 hazards, the Company will conduct workplace -specific evaluations, from time to time,
in order to evaluate existing COVID-19 prevention controls, identify the need for different or
additional controls, and correct any potential COVID-19 workplace hazards.
B. Health Screenings
The Company expects that employees will evaluate their own health and symptoms before
reporting to work. All employees will be asked to complete a Notice of Collection of Employee
COVID-19 Health Information before entering the physical work location. If screenings are
conducted at the workplace, both screeners and employees will wear face coverings during the
screening. Any employee who has a temperature of 100.4 degrees or higher and/or answers "Yes"
to any exposure or symptom questions, will be asked to leave the worksite and return home. The
temperature of each employee will be taken with a non -contact thermometer.
All visitors, clients, and vendors will be required to complete a Health Questionnaire and Liability
Waiver to assess exposure to COVID-19 and will be asked to leave the premises if exposure or
symptoms are determined.
C. Staying Home When Sick
Employees must familiarize themselves with the symptoms of COVID-19, which include, but are
not limited to, cough, shortness of breath or difficulty breathing, fever or chills, fatigue, muscle or
body aches, headache, sore throat, new loss of taste or smell, congestion or runny nose, nausea,
vomiting, or diarrhea. If an employee has any of the following, they should seek medical care
right away: trouble breathing, persistent pain or pressure in the chest, new confusion, inability to
wake or stay awake, bluish lips or face. Please note this list is not all possible emergency
symptoms and it is possible that an infectious person may have no symptoms. Employees should
call their medical provider for any other symptoms that are severe or concerning to them.
If an employee develops any of the symptoms above, especially fever and symptoms of
respiratory illness, such as cough or shortness of breath, the employee SHOULD NOT GO TO
WORK and immediately notify their supervisor and healthcare provider. Likewise, if an
employee comes into Close Contact with someone showing these symptoms, they should call
their supervisor and healthcare provider right away. Employees should wait until they have been
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
40
ABSOLUTE ATEMATIONAL SECURITY '
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cleared by a healthcare provider before returning to work: If an employee shows symptoms of
acute respiratory illness and/or COVID-19 at work, they will be sent home immediately.
D. Notice of Absences
Employees who will be absent from work should generally follow the Company's regular
procedures for notifying the Company of the need for time off.
If an employee is out sick or shows symptoms of being ill, it may become necessary to request
information from the employee and/or their healthcare provider, subject to applicable laws. In
general, the Company may request medical certification to confirm an employee's need to be
absent and to confirm that it is appropriate for the employee to return to work. The Company will
comply with all applicable statutes, laws, and regulations that protect the privacy of persons who
have a communicable disease.
E. Employee Accommodations
In accordance with applicable state and federal law protecting qualified individuals with medical
or other conditions that put them at increased risk of severe COVID-19 illness, the Company will
attempt to reasonably accommodate those individuals unless doing so would create an undue
hardship on the Company. The Company is committed to complying with all applicable state and
federal laws, including the Americans with Disabilities Act, the Americans with Disabilities Act
Amendments Act, and the Fair Employment and Housing Act. Further, the Company will not
retaliate or otherwise discriminate against an individual for requesting such an accommodation in
good faith.
If an employee believes they require an accommodation from the Company, they should contact
their supervisor or Human Resources Director to request such an accommodation. The Company
will engage in the interactive process with the individual to determine if there is a reasonable
accommodation that may be provided. The employee should specify what accommodation the
employee needs to enable them to perform the essential functions of their job, preferably in
writing.
F. No Retaliation or Discrimination
The Company will not retaliate or discriminate against any job applicant or employee for
reporting or disclosing a position.
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
41
ABSOLUTE ATERNADOIYAL SECURITY I i On
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5. Staffing Capabilities
AIS currently services the Counties of Los Angeles, Orange, Riverside, and San Bernardino. This
includes municipal, government, and private contracts in both armed and unarmed positions. AIS
is currently expanding company operations by partnering with local workforce agencies such as
Goodwill, Vet Hunters, and America's Job Centers. This allows our company to meet specific
officer requirements from our clients including bilingual in Spanish, experience working with law
enforcement, and officers with proven history of high -caliber security training.
a. Staffing Plan
We will staff your location as indicated in RFP with officer(s) who have been highly trained in their
security responsibilities as well as customer service. We will utilize officers who have been trained
for the specific details' and scope of work at your sites and we will train another two officers for
backup. This will ensure that there is a consistent presence with officers who are familiar with the
post assignments, employees, vendors and guests. Additionally, we will also have our Field
Supervisors trained for the specifications of your post and be ready to deploy at a moment's notice.
We will never send out an officer who does not understand the scope of work or what your
expectations are. This ensures that you will always have highly trained personnel on site at any time.
For whatever reason, if the usual officer is unable to work, we will deploy a replacement that is also
trained and has knowledge of all aspects of this post. Once on post, the replacement officer will be
required to perform the same duties, tasks and assignment to those of the regularly scheduled
officers.
b. Security Guard Absences
As with any human capital industry, the security service industry has known attendance issues
including tardiness and last-minute call offs. Absolute International Security has implemented
many steps to minimize this issue. The first step is to ensure clear communications between
scheduling, communications, quality assurance, and operations departments to ensure that a clear
schedule is produced with officers who are qualified and happy with the sites that they are assigned
to, thereby minimizing attendance mishaps as much as possible. Secondly, we implement a pool of
rover/Quality Assurance officers who are trained for the Foothill Transit sites to allow us to fill
vacant spots on a moment's notice to ensure that the client never ends up with an unprotected site.
c. Emergency Requests
AIS has a 24/7 Call Center for our clients to immediately speak to a communications
officer/Dispatch regarding any additional service needs, suggestions, questions, concerns, or
complaints. Any emergency requests will be directed to AIS management who will contact the
client with a plan of action. AIS will fulfill requests to the best of our ability, including using site -
trained supervisors for emergency coverage if needed. Any emergencies will have AIS management
contact the client with the event briefings and if necessary, pursue an in -person meeting to address
the situation. Our clients will have the emails and phone numbers to our management team.
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
42
ABSOLUTE INTERNATIONAL SECURITY
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6. Electronic Monitoring Methods
Check in and Check Out System
When a security officer begins his shift, he reports directly to the post (job location) and calls our
24-hour IN-HOUSE dispatch center to check in. The dispatch center keeps track of the check in
and check out times computerized for every guard and every shift for all Absolute International
Security Customers.
Sign -in Sheets
In addition to calling in and out,, we also implement sign in and sign out sheets at each job site. The
sign in sheets are collected by one of our field supervisors and are turned in to our headquarters.
The sign in sheets are then compared with the call in and call out log for each employee. Once this
is completed, the time sheets are checked against the post schedule to ensure that the correct
employee is checking in and out and that there is no unnecessary overtime being worked and there
is full coverage of the post. If there are any changes in the schedule or hours worked, it is updated
on our weekly schedule. All sign in sheets and call in and out logs should match the schedule for a
particular jobsite at this point. If the post does not require a sign in and out sheet, dispatch matches
all time sheets to the call in and out logs to ensure the hours of work are accurate.
Electronic Sign -In Equipment/Method
AIS utilizes software to keep track of work schedules and check in/out times. Guards can clock -in
from their phone and the client can verify the guards' time and location when reviewing timesheets.
Geofencing the work site means guards can only clock in with the app when they are actually within
the perimeters of the client's site. Timesheet summaries breakdown hours in a pay period and allows
for easy export of timesheet reports. Spot overages allow clients to easily see the differences
between scheduled vs. worked hours. Upon request, AIS can provide a work tablet for each site for
employees to clock -in without using a GPS-enabled device.
Track Tik Tracking
AIS uses a mobile, web -based software solution called TrackTik. TrackTik is specifically designed
for security companies that want real time oversight at their sites. This program can allow the client
to see real time reports, GPS, and incident reports. Our guards are instructed to write hourly activity
reports using a mobile phone that is provided by AIS. One key feature that we use is the scanning
of NFC checkpoints. These checkpoints can be placed at an area of importance which will
physically force the guard to scan this checkpoint on an hourly basis. Once scanned, the phone can
provide a follow up prompt of the clients choosing. This can be a reminder to the guards to shut
Proposal for RFP — The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
43
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ABSOLUTE ATERNATIOIYAL-SECUIITI'1'
any open doors, or to make sure certain places are secure and locked. TrackTik can be accessed
through any mobile device. This includes tablets, phones, and computers. The client can monitor
the guard's live GPS location which updates every few minutes. This can give peace of mind to the
client knowing that the guard is on site and patrolling. Reporting an incident through TrackTik is
very easy. The report can include any pictures of the incident, a detailed report of the incident and
any follow-up procedures as well. Overall, TrackTik is a great tool that we use to monitor and
supervise the guards.
Reports
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• In the reports page, Users will be able to see hourly activity reports.
• User can see the Report type, date, who reported it, and the account name.
• User can click on the box with "With Incident Flags Only" to only see Incident reports.
Documents
• In the Documents page, User must choose a specific site to see the
documents related to that specificsite.
• User can download these documents with the green download button that is labeled
"Download".
GPS Tracks
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
44
; ABSOLUTE INTERNATIONAL SECURITY =lm
• The GPS Tfatks use's the GPS location of the phone to determine the position of the guard.
• The Green bars on the bottom signal movement and GPS activity.
• The Red Dots symbolize individual scans, reports, Geofence movement and TrackTik
Activity.
• To see the timeline of the GPS, drag the timeline to User preferred time
or use the drop -down menufor more precise times and dates.
• In the white box on the map, User can see details such as the phone
number, the guard's name, thetime and date, and the accuracy of the
GPS location.
• The little picture of the guard on the map indicates the location of the guard at that time.
Checkpoint Scan Logs
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• Users can see in live time which points the guard has scanned.
• This list can help visualize the route the guard is taking
• Quick summary of scans without needing to open the full report
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
45
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ABSOLUTE ATERNATIONAL SECURITY
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7. Hiring and Background Checks
Our Officers are our most important asset, they represent AIS and you, the client. Therefore,
AIS management considers many different components when hiring a security guard. We will
only recruit applicants who we deem worthy of wearing our badge and uniform. We seek to hire
personnel that not only have experience, but also have "mentality fit for a guard". Our
commitment to.recruiting and hiring quality officers ensures that we retain a professional team to
minimalize turnover and provide better client satisfaction.
• We recruit applicants through several resources- advertising through local newspapers
and our website, job fairs, and government agencies. The majority of our New Hires,
however, come from word of mouth, recommended from our current staff. We give special
attention- to former Police Officers and Military Veterans' in particular because they have
already established the disciplined qualities we are seeking. Many of our officers are
veterans who were introduced to us through Work Source, a job placement agency for
veterans. In addition, we have hired officers from EDD, L.A. County Department of
Education, L.A. Puente Adult School, and several more.
• Diversity is an asset we look for in an Officer. We look for professional personnel that
can bring more to the table, especially here in Southern California where we are known to
be a diverse state. Bi/Multi-Lingual Officers are a great advantage when working with the
public. Our current staff speaks several languages: English, Spanish, Cantonese, Chinese,
Mandarin, and Vietnamese as well as many others.
• Application Process. Each applicant is required to fill out our detailed application AIS
corporate offices to confirm that the candidate has the ability to communicate, read
instructions, and most importantly, write legibly and intelligibly. Legible handwriting
comes in handy when trying to read an. Officer's detailed report. of an important incident.
Certification - & Training Requirements. New Recruits must have a valid guard card
issued by the State of California Consumer Affairs and the Bureau of Security &
Investigative Services (BSIS). We confirm this by checking the current status of the
candidates' guard card number thru our contacts at BSIS and their website. We request
copies of any and all certifications they may have obtained to confirm that the guard cards
are up to date. Officers must also possess the PR-24 baton card to carry a baton. Additionally,
First Aid or EMT -I certification, a Cardiopulmonary Resuscitation (CPR) card, and a valid
California Driver's License are required.
Physical Abilities. Even though we are an equal opportunity employer, most posts require
a certain baseline of physical abilities that require us to take into account past injuries or
current disabilities to provide you with the best service we can provide. This would be
limited if our officers were not able to stand at a post for periods of time or walk around at
a service location.
• Contact References. AIS management will also review and contact the applicant's job
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
46
ABSOLUTE MTEPATIONAL SECURITY4"R-
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references to ensure the character being presented on paper matches the candidate's actual
in -field work quality or experience. Sometimes, the applicants will embellish their
descriptions of actual work performed. We want to reassure beforehand so that we do not
make somebody else's old problem our new problem.
• Work Abilities & Experience. We also look for past experiences in similar types of
environments. By doing so, we ensure that the applicant will have some knowledge of the
work they will be required to perform. For example, in filling posts for Pomona City Hall,
we would prefer an experienced, professional individual with the physical abilities to move
swiftly, lift up to 50 lbs, and respond to the needs of the staff and visitors.
• Background Check or Verification. All personnel hired by AIS is screened through
Megan's Law sex offender registry and 'Verified to have a clear' record, free from any
criminal activity. If a client requires further investigation before an Officer is considered to
serve at a particular location, we utilize HireRight to conduct a more in depth investigative
background check.
• Picture Identification. All Officers will be photographed and issued a picture identification
card which they will carry at all times. This identification card is to be properly displayed
while on duty. It is typically worn on the lapel of the uniform shirt or clipped onto the front
pocket for clear identification.
• Drug Testing. Upon request from the client, AIS will have officers complete and pass a
drug screening, a finger printing process, and a medical examination to determine fitness to
perform assigned duties
• LiveScan. All officers are required to undergo federal LiveScan with the Department of
Justice (DOJ). The purpose for these background checks is to evaluate criminal backgrounds
prior to employment, licensure, or certification. Candidate background reports are provided
to the client to be approved before being placed on the staffing plan.
• Zero Tolerance. All officers are required to be up to date with any Local or State mandated
requirements. If made aware, we will promptly notify our Officers when they need to take
care of any issues. If an Officer refuses to adhere to the request, he will be replaced from
the location immediately until he has fulfilled the requirements.
AIS recruits officers through the efforts of Local Work Source Agencies as well as online
advertisements and word of mouth. All applicants must complete an application package that AIS
Human Resources Department provides. If qualified, the applicant is then interviewed by the
Operations supervisor. If the applicant passes the interview process, our HR department will then
have the applicant fill out a questionnaire to process a background check. The HR department will
also conduct Social Security screening, BSIS certification, and e-verification as needed.
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
47
ABSOLUTE M ERNATIOML SECURITY
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Insurance Policy
Absolute Security International Corp maintains a comprehensive, specific insurance program for
its various public and private security contracts. This coverage includes Commercial General
Liability, Commercial Auto, Workers Compensation, Employer Liability and Terrorism Protection
Plan.
Commercial General Liability:
■ $1,000,000 for bodily injury and property damage on an "occurrence" basis
■ $2,000,000 for general aggregate
■ Includes Completed Operations, Professional Liability (i.e., errors & omissions), theft
extension, and lost key coverage
■ Personal and advertising injury of any one person or organization
■ Includes consequential bodily injury arising out of false arrest, malicious prosecution,
slander and libel, and violation of right of privacy
■ Product/Completed Agg
■ Fire Damage
■ Medical Expense
Umbrella Liability:
■ Each accident limit: $10,000,000 and up
■ Aggregate: $10,000,000 and up
■ Disease Policy Limit: $1,000,000 and up
■ Disease Each Employee: $1,000,000 and up
Terrorism
Crime
■ Foreign Terrorism Protection Plan
■ Workers Compensation
■ General Liability/Errors & Omissions
■ Employee Dishonesty
Employer Practices Liability Insurance
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
50
ABSOLUTE INTERNATIONAL SECURITY
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■ Provides coverage to employers against claims made by employees alleging
discrimination, wrongful termination, harassment, failure to promote and other
employment -related issues
■ Each Incident Limit: $500,000
Workers' Compensation and Employer's Liability:
■ Each Accident Limit: $1,000,000
■ Disease Policy Limit: $1,000,00
■ Each Occurrence: $1,000,000
Endorsements
■ Error and Omissions
■ Assault and Battery
■ Lost Keys
Commercial Auto Liability:
■ Liability: $1,000,000
o Comprehensive
o Collision
■ Hired Auto: $1,000,000
o Comprehensive
o Collision
■ Non -Owned Auto: $1,000,000
Excess Insurance:
For clients that require an extra level of insurance due to high risk, we can procure a per project
"excess" policy that is in addition to the coverage of an underlying policy category (i.e. general
liability, auto, crime). AIS will also provide updates on our insurance coverage throughout the term
of the Contract to ensure that there is no break in coverage during the period of the Contract. We
will provide a thirty (30) day written notice prior to the cancellation or changes of any insurance
policy.
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
51
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References
County of Riverside Department of Public Social Services
Name: Guillermo (Will) Hernandez, Administrative Services Analyst
s .
Address: 1400 W. Minthorn Street, Lake Elsinore, CA 92530
Tel: (951) 358-3006
Email: GTheman@RIVCO.ORG
Term: 04/09/2019 — 06/30/2023
Type of Service: unarmed and armed security guard service
Brief Service Description: AIS provides unarmed security guards at 33 various locations for County of
Riverside Department of Public Social Services. Our guards are responsible to maintain a safe environment
and a favorable image for all employees and the public. AIS's security officers' main duties are lawfully
prevented unauthorized access and secure areas within the County facilities, possess and exercise strong
personal interactive skills in dealing with the public, to alway's display a professional image and manner
while on duty.
City of Rancho Cucamonga
Name: Neil Plummer, Facilities Superintendent
Address: 10500 Civic Center Dr, Rancho Cucamonga, CA 91730
Tel: (909) 774-4092
Email: Neil.Plummer@cityofrc.us
Term: 07/01/2018 — 06/30/2023
11 months, option to renew in one-year increments to a total of five years
Type of Service: unarmed security guard services
Brief Project Description: AIS provides unarmed security guard services for City owned parks, community
centers for special events, transit stations, and government facilities. At Transit Station, AIS is to provide
standing Security Guard services for Metrolink train station and adjoining parking lots. Services include
platform security, patrol routes and parking lot surveillance. AIS provides security officers with electronic
patrol tour verification device at this location. They serve as a visual and physical deterrent to crime. Their
primary role is to protect the people and the property of the City from potential crime or vandalism, report
any illegal activity to the Police Department, and provide a security presence to ensure protection in the area.
We also use individual guard tracking and provide complete tour reports for the City.
County of Los Angeles Fire Department
Name: David Breen, Section Manager/Building Crafts Superintendent
Address: 1320 North Eastern Ave, Los Angeles, CA 90063
Tel: (213) 434-5874
Email: David.Breen@fire.lacounty.gov
Term: 07/01 /2019-06/3 0/2024
Type of Service: armed security guard service
Brief Service Description: AIS provides armed officers for three sites in Los Angeles Headquarters, Pacoima,
and Del Valle Regional Training Center. The screening process includes the Federal LiveScan, physical/drug
screening, and certification/licenses check. The certification and permits required include the BSIS Guard
Card, exposed firearm permit, baton permit, and CPR/126First Aid. At the Los Angeles Headquarters office,
there are two positions including one entry access officer who logs visitors in and out of the facility after
checking for valid County employee badges and a lobby officer who makes periodic patrols and oversees
the CCTV system. The Pacoima and Castaic sites require 1 vehicle per site which are used for an 8 hour and
24/7-hour patrol respectively. Every site has 24/7 coverage every day of the year including federal holidays.
Proposal for RFP —The City of Diamond Bar RFP Private Security Services
5155 Irwindale Ave, Irwindale, CA 91706 Telephone: (626) 858-7188 Facsimile: (626) 858-2882
.1
BUSINESS. CONSUMER SERVICES AND HOUSING AGENCY - GAVIN NEWSOM, GOVERNOR se,..`.•"..,' e
�•�s I DEPARTMENT OF CONSUMER AFFAIRS
B�7�S i BUREAU OF SECURITY AND INVESTIGATIVE SERVICES 0 v°
.c�wanaeacnrva � R
PO Box 980550, West Sacramento, CA 95798
P (916) 322-4000 1 .' (800) 952-52101 ; (916) 575-7290 1 mvw.bsis.ca. gov c `"
VERIFICATION OF LICENSURE
This is to certify that I, Alexandra Haynie, am the Custodian of Records at the Bureau of
Security and Investigative Services (Bureau), Department of Consumer Affairs. In this
position, I am tasked with searching the records of the Bureau and providing this
Certification. A diligent search was made under my direction and any failure to find a
record should be regarded with respect to Evidence Code section 1284.
Absolute International
Security, Inc. dba Absolute
Security International, Inc.
4255 Tyler Ave
El Monte, CA 91731
License Number:
16302
License Type:
Private Patrol
Operator
Issued:
01/26/2009
Expiration:
01/31 /2023
Status: Current
Personnel:
Title:
Association:
Disassociation:
Lucy Jie Lin
---
CEO/CFO
—•- ............ ..........-
11/19/2018
N/A
62
Secretary of State
° A
I o
Certificate of Amendment
AMDT-
of Articles of Incorporation
STK-NA
'iFa H
Name Change Only - Stock
IMPORTANT - Read Instructions before completing this form.
Filing Fee - $30.00
Copy Fees - First Page $1.00 & .50 for each attachment page;
Certification Fee — $5.00
This Space For Office Use Only
1. Corporation Name (Enter the exact name of the corporation as it 2. 7-Digit Secretary of State Entity
currently is recorded with the California Secretary of State.) I Number
ABSOLUTE SECURITY INTERNATIONAL, INC.
3170681
3. New Corporation Name
Enter the number, letter or other designation assigned to the provision in the Articles of Incorporation being amended
(e.g., "1.", "I", "First", or "One").
Article I of the Articles of Incorporation is amended to read:
The name of the corporation is ABSOLUTE SECURITY INTL CORP
4. Approval Statements
4a. The Board of Directors has approved the amendment of the Articles of Incorporation.
4b. Shareholder approval was (check one):
By the required vote of shareholders in accordance with California Corporations Code section 902.
Tho total number of outstanding shares o tthe corporation entitled to vote is 2,000,000
The number of shares voting in favor of the amendment equaled or exceeded the vote required.
The percentage vote required was more than 50%.
OR
Q Not required because the corporation has no outstanding shares.
Read, sign and date below (See instructions for signature requirements. Note: Both lines must be
signed.)
We declare under penalty of perjury under the laws of the State of California that the matters set forth herein
are true and correct of our own knowledge and we are authorized by California law to sign.
12/23/2021
Date
12/23/2021
Date
Signature (Do not leave blank)
Signature (Do not leave blank)
LUCY LIN
Type or Print Name of President
LUCY LIN
Type or Print Name of Secretary
AMDT-STK-NA (REV 12/2020) 2020 California Secretary of State
bizfile.sos.ra.gov
63
Hsomg nmmvow SECURITY '
IIIIIIIIIIIIIIINIIII1111111111111111111111111111111
REQUEST FOR PROPOSALS FOR CITY OF DIAMOND BAR
SECURITY GUARD SERVICES FOR
SPECIAL EVENTS
COST PROPOSAL AMENDMENT
To:
City of Diamond Bar
ATTN: Ms. Crystal Knox
Recreation Supervisor
21810 Copley Drive
Diamond Bar, CA 91765-4178
From:
Absolute Security Intl Corp
5155 Irwindale Ave,
Irwindale, CA 91706
Lucy Lin, President/QM
Tel: (626) 858-7188
llin@absolutesecurityintl.com
July 14th, 2022
5155 Irwindale Ave, Irwindale, California 91706
Telephone: (626) 858-7188 Facsimile (626) 858-2882 Toll Free (866) 969-7188
ABSOLUTE ATEMATIONAL SECUMTY
SERVICE FEE
Unarmed Security Officer Rates for City of Diamond Bar
Unarmed Security Guard Hourly Rate: $30.00/hour per officer
Holiday/Overtime Rates: $45.00/Hour per officer
City of Diamond Bar
Item Num
Item Description
Unit of Measure
Unit Price
1
Hourly Rate for shifts scheduled 4 hours or less
Hourly
*Fix Price: $120.00
2
Hourly Rate for shifts scheduled 4.5 hours or more
Hourly
$30.00/hr
3
1 Hourly Rate for holiday shifts scheduled 4 hours or more
Hourly
$45.00/hr
4
Hourly Rate for holiday shifts scheduled 4.5 hours or more
Hourly
$45.00/hr
5
Other Fees and or restrictions that are specific to yourfirm
Each
$45.00/hr
* For all the events equal to or less than 4 hours, the price is the same as $120.00
Notes;
1. The proposed service rates are valid until Jun 30'h, 2023.
2. Overtime Rates will be applied as incurred by client, as follows:
a. Any hours worked in excess of 8 hours per day, billable at 1.5 times the regular rate
for the first 4 hours of overtime, and any hours worked in excess of 12 hours per
shift, billable at 2 times the regular rate.
b. Any hours worked in excess of 40 hours per week, billable at 1.5 times the regular
rate.
3. AIS observes six (6) annual holidays, New Year's Day, Memorial Day, Independence Day, Labor
Day, Thanksgiving Day, and Christmas day. Worked performed on these days is billable at 1.5
times the regular rate. The customer can add additional holidays to be paid and billed at the
holiday rates.
4. Every shift over 6 hours, security officer(s) must take 0.5-hour meal break between the 5th-6th
hours. This meal break will be non paid and non -billed unless SIO does not receive the meal
break. If the missed break is caused by client, client's employees or by an incident or situation
related to the client's scope of work, SIO is required to be paid for the 0.5 hour worked, plus a 1. 0-
hour premium pay, both which will be billable to the customer.
5. All rates are acknowledged to be fully burdened to include all direct and indirect costs, overhead,
profit and shall remain fixed.
6. Notwithstanding anything to the contrary herein, in the event the direct labor cost ofAbsolute
International Security (AIS) is increased by virtue of any increase in state or federal minimum
work rates, other legislation, regulation or taxes, AIS may increase its rates appropriately to
reflect such increase. In addition, the rates may be increased in the event of any strike or
emergency conditions which render the services more difficult to provide.
5155 Irwindale Ave, Irwindale, California 91706
Telephone: (626) 858-7188 Facsimile (626) 858-2882 Toll Free (866) 969-7188