HomeMy WebLinkAboutTSC_Diamond Bar_Proposal_Redacted.pdf
TSC LLC
1550 Valley Vista Dr. | Diamond Bar, CA 91765
W: www.thescanningcompany.com
E: steve.lin@thescanningcompany.com
T: 909-285-0553
City-wide Scanning Services
PROCUREMENT NO. CM_2024_03
PREPARED FOR:
City Managers
21810 Copley Drive
Diamond Bar, California 91765
Los Angeles County
dallen@diamondbarca.gov
909-839-7012
Confidentiality Agreement - Notice to Recipients
This proposal contains proprietary and confidential information owned by TSC LLC. This proposal is for informational purposes
only and for the Recipient and is not authorized for distribution to anyone other than the Recipient. Recipient acknowledges and
agrees that to protect TSC LLC interest in its proprietary and confidential information, this proposal will be maintained in strict
confidence and will not be disclosed to third parties or used by the Recipient for any purpose other than considering whether to
enter into an agreement with TSC LLC without the express written consent of TSC LLC. Neither this proposal nor the information
contained herein may be reproduced or used for any other purpose without permission from TSC LLC. The reader acknowledges
that the information provided by TSC LLC in this proposal is confidential; therefore, the reader agrees not to disclose it without
the express written permission of TSC LLC.
It is acknowledged by the reader that information to be furnished in this proposal is in all respects confidential in nature, other
than information which is in the public domain through other means and that any disclosure or use of same by the reader may
cause serious harm or damage to TSC LLC. and their members.
Upon request, this document is to be immediately returned to:
TSC LLC
1550 S. Valley Vista Dr.
Diamond Bar, CA 91765
Attn: Steve Lin
A. EXECUTIVE SUMMARY
Dear City of Diamond Bar,
Thank you for allowing us to provide you with the attached proposal for Document Conversion Services for the City of
Diamond Bar. We have thoroughly reviewed the Request for Proposal (RFP). TSC CA, LLC (TSC) fully understands the
requirements and the following response is intended to portray TSC CA, LLC interest and ability to meet and exceed all the
requirements set forth by the City of Diamond Bar.
TSC CA, LLC is dedicated to its clients. TSC experience and flexibility will allow them to meet and exceed the expectations
of the City of Diamond Bar. We are confident that a partnership with TSC will provide the City of Diamond Bar with the
best possible paper to digital image conversion services available.
If there were 6 things that I personally want to point out about TSC that we would love for you to pay extra attention to
within this proposal, they would be:
• 36 Years in business. There aren’t many scanning companies in the US that can claim that length of
operations.
• Extensive experience with digital image conversion of large format documents including construction
documents such as building, grading, electrical, etc.
• Multiple government contracts require TSC to undergo annual inspections and audits, our security is
undeniably far beyond our competitors.
• Passion for scanning. Plain and simple, we love what we do. Everyone at TSC enjoys the document imaging
industry – which is why we do it every day!
• Extreme Efficiency = Fast Turnaround times. While we can certainly respond to an RFP, we see places
where TSC can strategize and improve a process. In this RFP, we’ve included some proposed plans to
better approach this conversion.
• Quality. TSC utilized the latest technology and equipment, as well as proven industry processing standards
to ensure that each and every image and corresponding data meets or exceeds your requirements.
At TSC we are confident that we can meet and exceed your expectations. We look forward to forming a long-term and
mutually rewarding partnership between the City of Diamond Bar and TSC CA, LLC. If you have any questions or concerns,
or just need clarification on items within this response, please do not hesitate to call me at 909 -285-0553
Sincerely,
Steve Lin – General Manager
TSC CA, LLC
1550 S. Valley Vista Dr Diamond Bar, CA 91765
steve.lin@thescanningcompany.com
909-285-0553
In addition to the above, TSC understands that the following objectives need to be met for the CITY OF DIAMOND BAR:
a. All data must be preserved in a form identical to, or functionally equal to, the original record.
b. Documents contain a mix of single-sided and double-sided pages.
c. Documents contain a mix of black & white and colored pages.
d. Document preparation to include separation of documents from their bindings prior to scanning. The records need to
be rebounded in their correct order prior to returning them to the city.
e. Scanned images shall be placed on a File Transfer Protocol (FTP) site in Laserfiche Briefcase (LFB) format only, allowing
for importing of items into the City’s Laserfiche repository. The city is currently running version 10.4 on the Laserfiche
server.
each scanned image shall have a unique file name specified by the City.
g. Documents shall rotate to provide maximum readability (e.g., letters shall be in proper orientation when document is
displayed without rotation.)
h. Vendor shall use 300 dpi or higher for those documents where it is required to meet the quality requirements.
I. The vendor shall not scan blank documents.
j. Vendor shall perform a consistency check on 20% of the images. This shall include image clarity, orientation, and
accuracy.
vendor shall calibrate and maintain systems (maintain consistency of output as described in ANSI/AIIM MS44 -1988
(R1993) Recommended Practice for Quality Control Image Scanners; ensure that scanning system is free from dust and
other particles; maintain calibration through each shift; use appropriate technical targets ad procedures as defined by
manufacturer).
l. Report and discuss any problem images that cannot be captured to meet benchmark specifications.
m. A document may consist of one or many pages. If the document has more than one page this document must be
scanned as a single file multi-page document.
n. Vendor must pick up and return original documents promptly according to an established schedule.
o. Vendor invoices shall denote the number of scanned pages being billed for the current invoice as well as the total
number of pages billed to date.
At TSC we are confident that we can meet and exceed your expectations. We look forward to forming a long-term and
mutually rewarding partnership between the CITY OF DIAMOND BAR and TSC LLC. If you have any questions or concerns,
or just need clarification on items within this response, please do not hesitate to call me at 909-285-0553
Sincerely,
Steve Lin – General Manager
TSC LLC
1550 S. Valley Vista Dr.
Diamond Bar, CA 91765
steve.lin@thescanningcompany.com
909-285-0553
PROFILE OF FIRM
PROFILE OF FIRM
TSC CA, LLC (“TSC”) is a California Based Limited Liability Company headquartered in Diamond Bar, CA, originally founded
in Colorado in 1986. TSC is a proven industry leader, providing premier conversion services for transforming all forms of
media into micrographic and digital formats. We provide a broad range of back-file and day-forward document/microfilm
conversion services to organizations from the public, private, federal, state, county and legal sectors.
Conversions can be accomplished on-site, near-site, or at our company’s secure processing center. TSC has developed
procedures to ensure the quality and consistency of every conversion project, thereby providing the best possible
products and services. TSC has established a solid reputation for providing quality conversion services to a wide variety of
companies and governmental agencies.
As a Kodak Authorized Conversion Center, and utilizing best-of-breed hardware, Kodak Scanners, Canon Scanners,
WideTekl™ Large Format Scanners, Wicks and Wilson™ Microfilm Scanners, NextStar™ Microfilm Scanners, Atiz Book
Scanners™, Psigen™, and Captiva™ software, TSC is able to accept client’s valuable documents and transform them into
high-quality electronic media (TIFF or PDF) files. TSC maintains a vast array of equipment and custom software to handle
multiple large conversions simultaneously and to ensure that all timeframes are met. Services cover all aspects of
conversion including: preparation, scanning, indexing, enhancement/cleanup, and document reassembly. Once this
conversion process is complete, the media is ready for storage and access in virtu ally any stand-alone, enterprise-wide
electronic imaging system, or web-based image repository
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TSC Extensive Experience
Originally focused in micrographics, TSC has nearly 30 years of experience, and has mastered the ability to
convert customer documents and data and has successfully converted millions and millions of documents
for their clients. In fact, TSC currently maintains projects for the Department of Interior and The
Department of Justice that have been successfully running for over 5 years. These projects are for the
government and require security clearance and high-quality standards. To highlight a few, large-scale,
conversions:
• Metropolitan Life Insurance: Over 10 million images in less than 10 weeks with 100% satisfaction.
• United States Marine Corps: Over 65 million images of Microfilm and Microfiche converted in
Quantico, VA.
• Department of Justice: Over 20 million images of for Tribal Trust litigation.
• United States Postal Service Litigation: 75-100 Boxes of paper scanned daily.
TSC has completed numerous massive conversions involving paper, film, large format, book, and even
photo scanning. TSC vast experience has given them the opportunity to become extremely efficient and
organized, and most importantly, TSC has successfully converted billions of images with outstanding
quality. Further, TSC has never been involved in any claims or litigation against our company.
Utilizing a state-of-the-art facility specifically designed for Conversion services, best-of-breed equipment,
and software, and most importantly, experienced and well-trained, dedicated personnel, The Scanning
Company is confident they can provide City of Diamond Bar a high-quality and cost-effective solution to
meet all their document conversion and indexing requirements.
TSC State-Of-The-Art Conversion Facility
For the imaging which can be completed at our facility, TSC can handle all the requirements for the
conversion projects utilizing one of the most powerful and secure document imaging facilities in the
country, located in Centennial, Colorado. This facility was designed and built specifically to create an
efficient workflow for the conversion of media to a digital format in an ultra-secure environment.
The Scanning Company, LLC recognizes the importance of securing our customers’ documents and data.
TSC has taken a multi- layered approach to provide the best possible security against unauthorized access
as well as damage, theft, and other physical threats. Construction includes reinforced doorframes,
concrete walls, and roof. Some key highlights of our state-of-the-art facility are:
• All access points, document storage, and processing areas are monitored 24/7 via HD surveillance
systems.
• Entire facility monitored by advanced alarm systems with emergency responders.
• RFID card access controls all access points.
• Production areas are physically separated with independent RFID card access.
• Non-authorized personnel must check in with an in-house developed check-in system, including
verification of driver’s license or other identification.
• Encrypted network, both at rest and in transit.
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TSC LLC |Business Confidential 7
• DDOS Attack prevention and advanced network firewall penetration security.
Our data center is secured separately with restricted access and is in an interior area of our facility. All
data capture and processing occurs on our client’s server-based network with advanced security. TSC
requires all users to log into its network using unique user accounts. All-access and processes are
monitored and logged. Our network design includes advanced firewalls. Our network architecture is such
that we can completely isolate production systems from other areas of operations if security
requirements dictate. Our data center features conditioned power, and the facility is monitored via CCT.
B. STAFFING PLAN & RESUMES
Provided below is a breakdown of all the personnel positions that would work directly on the conversion
for City of Diamond Bar.
Operations Manager – The Operations Manager oversees all conversion projects and personnel for TSC.
With a day-to-day average of 20-30 customer projects, it is crucial to have an operations Manager that
keeps an “Eagle Eye View” over all conversions, deadlines, and quality measures. Additionally, the
Operations Manager orchestrates with the Operation Leads the completion and delivery of all final
products.
Operations Lead – TSC currently has multiple Operations Leads employed on staff. For each department
(Warehouse, Prep, Scan, Index, QC) there is a designated Operations Lead. Each lead has been employed
to lead a specific department because of their extensive experience within that department. These leads
will learn specific details regarding each project setting within their department and will train and oversee
the department staff on each project.
Driver/Warehouse Personnel – Driver/Warehouse personnel oversee inventory control, labeling, and
tracking all incoming/outgoing project files, and are employed to run routes to/from client sites for pickup
and delivery of documents and digital images.
Document Preparation Personnel (“Doc Prepper”) – Document prep is one of the most important
positions in a conversion assembly line. A perfectly “prepped” box starts a smooth-running workflow.
The document preparation team focuses on each piece of paper within a box of documents, removing
bindings, staples, fasteners, moving sticky notes, fixing torn corners, straightening, and sizing documents
so they’ll have smooth guidance through the scanners.
Scanning Technicians – TSC has a multitude of trained Scanning Technicians. While most of our scanning
equipment revolves around standard paper (8.5 x 11 – 11 x 17), TSC has Scanning Technicians
independently trained to scan large format documents, microfilm and microfiche, aperture cards, books,
ledgers, and even photos.
Data Entry/Indexing Personnel – TSC employs many personnel that are dedicated to Data Entry
(Indexing). While some projects require a basic “10-key” of only numerical digits, other projects require
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TSC LLC |Business Confidential 8
intense, Alpha-Numeric indexing of many fields. Some projects require a single field to be keyed, while
others can have up to 25 fields that require “subjective coding” and an in-depth understanding of the
project documents. With such a range of requirements, TSC has found it crucial to keep as many indexing
personnel on staff as possible.
Quality Control Technician – Quality Control Technicians have an eye for detail. Every project receives a
final QC check, where images will be randomly inspected for image quality, skew, distortion, resolution,
and any other concerning graphical defects. The QC Technician will also be responsible for verifying that
all data-entry, file-naming, export settings, and any other aspect of the project were completed correctly,
and meet the requirements outlined by the Operations Manager on behalf of the client.
TSC has spent three decades perfecting our staff and our process for efficiently converting client
documents. Each position is dedicated to perfecting the quality and workflow for their department, and
when combined, the outcome is a high-quality conversion.
Assigned Personnel and Resumes of Key Project Members
TSC has completed thousands of conversion projects, ranging from a few boxes to millions of images.
With nearly 30 years in business, and collectively 100’s of years of combined experience throughout
personnel, TSC has one of the most efficient, time-friendly, and high-quality workflows in the industry.
Not only can TSC meet the requests of City of Diamond Bar, TSC plans to exceed them. Meet some of the
TSC team that will work closely with City of Diamond Bar:
Steve Lin – General Manager
steve.lin@thescanningcompany.com | 713.705.0806
1550 Valley Vista Drive, Diamond Bar, CA 91765
Steve has a long history of mentoring and developing employees to become successful mid and senior
managers in all departments of the organization and successfully built an award-winning national sales
organization that was recognized as “One of the Best Places to Work For” by the LA Business Journal.
Jimmy Huang – Manager of Operations
Jimmy.huang@thescanningcompany.com | 626.898.2244
Jimmy Huang has been leading MSI CA/TSC operation team since Oct 2022. Prior to this, he is a founding
member of Concentrus which was established in 2012. He oversees the Human Resources function
responsible for recruiting, training and development and maintaining the culture of the company. Jimmy
has over 20 years of experience in the cellular communications industry. Prior to Concentrus, he served
for 8 years as the General Manager of VHA Corp., the largest Master Agent of the Sprint Prepaid Group
(SPG). Jimmy also spent 9 years with AT&T as Retail and B2B Manager and 2 years with GTE as a leader in
the Marketing department. Jimmy holds a B.S. in Business Administration and Finance from Montana
State University.
Kristina Dettwiller – Sales Support
Kristina.dettwiller@thescanningcompany.com | 303.437.3670
1550 Valley Vista Drive, Diamond Bar, CA 91765
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TSC LLC |Business Confidential 9
Kristina has been a part of the organization for 11 years and has over 15 years of account management
experience and professional sales experience. She received her bachelor’s degree in Communication
from Washington State University. Her solutions-based approach ensures partners are successful in
completing their projects and finding the optimal solution to address needs.
References – CONFIDENTIAL, NOT FOR PUBLIC DISTRIBUTION
Customer Reference Information:
Company Name: City of Bellflower
Contact Name: Dakota Wallace
Address: 16600 Civic Center Dr, Bellflower, CA 90706
Phone Number: (562) 804-1424
E-Mail Address: dwallace@bellflower.org
Contract Information:
Period of Performance: Nine months, ongoing
Value of Contract: $90,800
Brief description of services and/or products provided:
Full-service conversion from paper to electronic files and deposit into LaserFiche. Work includes building
permits, panning files, blueprints, and construction plans.
Company Name: City of San Diego
Contact Name: Geoffrey Hook
Address: 202 C St. , San Diego, CA 92101
Phone Number: (619) 525-5000
E-Mail Address: GHook@sandiego.gov
Contract Information:
Period of Performance: Two months
Value of Contract: $24,100
Brief description of services and/or products provided:
Full-service conversion from paper to electronic files. Project is for the Environmental Service
Department's document conversion, both standard and large format drawings.
Customer Reference Information:
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TSC LLC |Business Confidential 10
Company Name: Bisco Industries, Inc.
Contact Name: Tricia Quisenberry
Address: 5065 E Hunter Ave, Anaheim, CA 92807
Phone Number: (714) 693-2901
E-Mail Address: tquisenberry@biscoind.com
Contract Information:
Period of Performance: One year, ongoing
Value of Contract: $52,900
Brief description of services and/or products provided:
Full- service conversion from paper to electronic files. Project includes the entirety of company
documents including legal, contracts, service manuals, and drawings.
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D. PROPOSED PROJECT APPROACH
Step 1 – Document Preparation
Document Preparation Requirements and Tracking
The Conversion Team will do all necessary preparation of the paper records to ensure high quality
scanned images pursuant to the Request for Proposal.
The first step is to design and document the entire document preparation process and procedure. Once
the custom procedure is created, the Document Preparation Technicians will be trained on the process by
the department Operations Lead who will supervise the prep process.
The document preparation process will be completed as a combined process, with scanning. The
preparation includes, but is not limited to, removal fasteners such as staples, edge bindings or binder
clips, or any other fasteners, tape, or otherwise secure re positionable notes (such as “post it” notes), and
tape smaller sized items to 8.5 x 11” blank paper. Folded documents will be straightened, and torn
documents will be taped.
TSC understands that small format documents may be present within the large format documents and
will be prepared in the same manner and will be tracked via bar-coded tracking. These documents will be
separated from and scanned on our high-speed small format scanners.
1. Document Condition Assumptions
1.1. The general condition of your documents to be imaged is defined as follows:
1.1.1. Combination of level 2-3 as defined below
1.1.2. Documents will be in rolls or sets with some loose paper.
1.1.3. Any bindings will be removed during prep.
1.1.4. Bands, staples, paper clips and binder clips may be present.
1.2. Level 1 Document Condition-- Documents in groups of at least 30 consecutive pages or the same
size paper and can be automatically fed. Each group may be separated by a single band, staple,
clip, index tab, post-it, and slip sheet or placed in a file folder or red well.
1.3. Level 2 Document Condition -- Documents in groups of 1-30 consecutive pages, which can be
automatically fed. Each group may be separated by a single band, staple, clip, index tab, post-it,
and slip sheet or placed in a file folder or red well. Computer forms are in good condition.
Removal from ACCO fasteners needed minimal taping, different sized documents.
1.4. Level 3 Document Condition – Though unlikely, some documents may require additional
attention due to damage, ultra-light/dark information, or odd sizes. These documents will be
treated with extra care. Any level 3 document work will require pre-approval from City of
Diamond Bar, CA prior to the start of imaging.
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Step 2 – Scanning
Document Scanning
As with every process throughout the conversion, The Conversion Team will design and document the
entire scanning process and procedure. The scanning process will be completed using primarily WideTek
& Kodak document scanners due to their excellent output quality, and reliability, and to ensure there is
no damage to the documents. The Conversion Team will utilize multiple scanners dedicated to this
project.
Due to the diverse paper colors, quality, inks, and stamps, the documents will be scanned in either single
or multi-page PDF format (bi-tonal images). Color images will be scanned in color and duplex scanning
will be necessary to capture information on the back of documents and the scanning system supports
blank page detection and removal. Document cleanup measures, such as de-skewing, de-speckling, and
other common production scanning techniques, are also required. Mylars and other clear or opaque
materials will be scanned utilizing “white” background imaging guides to maximize and enhance the
quality of the final image.
The Conversion Team will create a custom procedure and a custom configuration to ensure that the
highest degree of quality and document integrity will be maintained. Each scanner is configured per the
specifications of the project to control image reduction, size, aspect ratio, batching options, auto
exposure, thresholding, and file naming conventions, just to name a few. The scanners are being driven
by a complete information capture solution that provides effective methods to coordinate, validate, and
assimilate images and documents throughout the capture process. The combination of WideTek/Kodak
scanners in conjunction with The Conversion Team custom capture solution allows for control and to
automate the capture process specifically to the parameters set forth in the procedures for City of
Diamond Bar.
All scanned documents will require the following:
(a) 300 DPI (minimum DPI. Up to 600 to improve quality when necessary)
(b) PDF or TIFF File Format
(c) Automated Blank Page Deletion
(d) Automated Image Enhancement including deskew, despeckle, and border removal.
(e) Page Alignment
Step 3 – Indexing
Data Entry and Quality Assurance
All images are scanned and processed at TSC’s secure Diamond Bar, CA facility (encrypted) for image
processing, quality control, and output. All electronic data is stored redundantly and backed up
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TSC LLC |Business Confidential 13
immediately on a secured self-contained network. Images are constantly monitored both visually and
electronically throughout the scanning process to obtain the highest quality. If a poor-quality image is
spotted, such as polarity changes, multiple documents, skewing, etc. during the scanning process, the
scanner operator will stop and rescan the image after making the proper software adjustments (if
required). All scanners are thoroughly calibrated per the manufacturer specifications and under
maintenance contracts with WideTek/Eastman Kodak Company to maximize run time and optimum
quality. City of Diamond Bar will provide the final file naming scheme and format. Indices to include
Address, APN, Document Type, Permit Number and Description of Work. Additional data fields to include,
if available, are Project Name, Building Number, Building Name, and Unit/Suite Number.
Final Export + QC
TSC has the capability to export scanned images to any format, most commonly, Tiff or
PDF. Additionally, TSC has worked with thousands of custom exports to ensure proper integration into
any imaging system, such as OpenText, LaserFiche®, and ImageSilo®, to name a few. The export process
also includes the final step of Optical Character Recognition (OCR), which is an optional service that can
also be run on documents to create text-searchable PDF/A documents.
Any images that do not meet our strict quality standards will be rescanned or reprocessed. TSC will make
a good faith effort to obtain the best quality image. If TSC discovers poor digital images or inadequate
indexing, TSC will take steps to correct the quality of the images or indexing prior to contacting City of
Diamond Bar’s project manager. If, after such efforts, the scanned image or indexing remains below TSC's
stringent standards, TSC will report the problem to City of Diamond Bar’s project manager following
agreed-upon reporting procedures and intervals.
Step 4 – Quality Control
Quality Control
TSC meets and exceeds the International Organization for Standardization ("ISO") standards for image
scanning, storage and retrieval as specified in ISO 32000-1:2008 and ISO 9660:1999. Following the ISO
Standards, utilizing state-of-the-art equipment and software combined with almost three decades of
experience, allows TSC to produce the highest level of image quality and more importantly, TSC has
created a quality control system second to none in the industry. TSC will also provide a designated
Quality Control Manager to oversee the Quality Control function and to act as a liaison between TSC and
City of Diamond Bar.
TSC has implemented a structured employee training program (which is specifically tailored to each
application) to ensure that all equipment and software is utilized properly and regularly maintained. All
equipment and software are configured per the specifications to control image reduction, size, aspect
ratio, batching options, auto exposure, thresholding, and file naming conventions. The scanners utilized
are being driven by a complete information capture solution that provides effective, efficient, and
accurate methods to coordinate, validate, and assimilate images and documents throughout the capture
process. This allows TSC to easily route and manage images through the required workflow modules -
Capture, Image Enhancement, Indexing, QC, and Exporting. All images are scanned and routed to the TSC
central server room for image processing, quality control, and output. Images are constantly monitored
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both visually on 27” monitors and electronically throughout the scanning process to obtain the highest
quality available. If a poor-quality image is spotted, such as polarity changes, multiple documents,
skewing, etc. during the scanning process, the scan operator will stop and rescan the image after making
the proper software adjustments if required. All scanners are thoroughly cleaned at the beginning of each
new shift and calibrated per the manufacturer specifications.
In addition, TSC follows all generally accepted standards for quality control in this industry and then takes
it to the next step… a visual inspection of the images, a step to verify the original page against the
corresponding image. The Quality Control Technicians will utilize custom software, which will:
• Provide protection against accidental file deletion.
• Provide the ability to edit the order/sequence of the electronic file.
• Search capability to find a specific doc type.
• Blank page removal
• Review and re-scan for skewed, spotted, incorrect densities, etc.
• Page rotation capabilities
• Retain the full image size of the original document.
Any images that do not meet our strict quality standards will be rescanned or reprocessed on an
individual basis to obtain the best quality image possible. If TSC discovers poor digital images or
inadequate indexing performed, TSC will correct the quality of the images or indexing. If, after such
efforts, the scanned image or indexing remains below TSC's stringent standards, due to poor quality
originals, TSC will report the problem to the City of Diamond Bar project manager following agreed upon
reporting procedures and intervals. Any scanning that does not meet the quality requirements of this
Statement of Work will be rescanned or reconverted at no cost to City of Diamond Bar.
Step 5 – Project Delivery
Delivery
TSC deliver the digital media via our secure cloud-based system FilesAnywhere®. Additional methods of
delivery include Secure FTP, Encrypted HDD, and flash drive. All documents will be returned to City of
Diamond Bar by TSC unless City of Diamond Bar chooses to request that TSC securely destroy them.
Backups Procedures
For scanning there is a twofold procedure for hardware failures: First, we have multiple scanners in all our
facilities and can move a client’s work between scanning machines without any delay to the client’s
project. Second, all scanners have a 24-hour maintenance contact on the scanner, so the longest a scan
should be down is 24 hours. If you are asking about the software and network then the IT department will
need to provide that information, as I am not sure what the procedure is for software and servers.
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PROCESSING CENTER SECURITY
Personnel Security – Background Checks and CJIS Program
Due to the sensitive nature of CITY OF DIAMOND BAR information that will be provided to TSC under the
contract, all TSC personnel who will have access to sensitive CITY OF DIAMOND BAR information must be
identified to CITY OF DIAMOND BAR. All TSC personnel accessing CITY OF DIAMOND BAR information
under this contract must secure a sensitive clearance.
Because of existing contracts with other government agencies, TSC LLC is an active participant in the CJIS
Vendor Management Program. Further, TSC does not utilize any subcontractors to perform any part of
the conversion services. This requirement is based on the risk level associated with the nature of the
contract data. In addition, the contract must provide for additional clearances, as necessary, for any
other TSC personnel who may be called upon to perform work under the contract in the future.
TSC maintains responsibility for completing the following background investigation steps:
(a) Criminal Records Check. The records check shall be made through local agencies (city,
county, State) where the employee has resided and worked for the past five (5) years for
felonies and misdemeanors. To perform the criminal history checks the employee must have
resided in the United States for the previous five (5) years.
(b) Employment Verification. The verification shall identify reasons for termination or
resignation from prior positions during the five (5) years prior to employment under the
contract. To verify employment, the employee must have resided in the United States for
the previous five (5) year period.
(c) Drug-Screening Test Results. The term prohibited drugs means marijuana, cocaine, opiates,
phencyclidine (PCP), amphetamines, or a substance specified in Schedule 1 or Schedule 2 of
the Controlled Substances Act, 21 U.S.C. §811-812, unless the drug is being used as
authorized by a legal prescription or other exemption under Federal, State, or local law. A
laboratory certified by the U.S. Department of Health and Human Services must perform the
drug test meeting the requirements of the Substance Abuse and Mental Health Services
Administration.
(d) Verification of US Citizenship or Legal Work Status. TSC shall provide for each employee who
will perform work under the contract proof of US citizenship or legal work status authorizing
the employee to work in the United States. Acceptable proof shall include a certified copy of
a Birth Certificate (US citizen), copy of a Passport (US citizen), or a copy of permanent
resident card or unexpired work visa from INS.
(e) Education. Verification of highest level achieved (five [5] years and or highest degree
obtained for each employee who will perform work under the contract
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Any other derogatory information obtained in the background investigation that could undermine the
efficiency of CITY OF DIAMOND BAR or the safety of its employees.
Due to TSC’s substantial work performed with government agencies such as
The United States Postal Service, The United States Marine Corps, The
Department of Justice, and The Department of Interior, TSC maintains strict
personnel screening and 85-P security clearances for every employee involved
with these conversions.
E. Cost for Services
Services Price per image
Pick-up charge (per pick-up) Included
Delivery charge (per delivery) Included
Project Set-up Charge Included
Pre-scanning document preparation (15,000 sheets) Included
Full Color 8.5 x 11 (10,000 sheets) 0.0687
Full Color Oversized (Architectural) (5,000 sheets) $1.025
Page Rotation Included
File re-assembly (250 files) Included
Metadata Entry (100 characters) Included
OCR Conversion Included
Data Transfer (Laserfiche Briefcase) Included
Quality control check Included
Other charges/fees (outside the scope of work) Negotiable
F. Insurance
See Enclosed SELLER'S PERMIT and CERTIFICATE OF LIABILITY INSURANCE.
G. Consulting Services Agreement
TSC agrees to the City’s Consulting Services Agreement terms and conditions.
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Facility Tour Invite
TSC would like to invite the City of Diamond Bar to come visit our facility at 1550 Valley Vista
Drive, Diamond Bar, CA 91765.
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