HomeMy WebLinkAboutDiamond Bar Procedures for Receipt & Investigation of Complaints.docx
City of Diamond Bar
SB 1383
Receipt & Investigation of Complaints Procedures
Section 18995.3. Jurisdiction Investigation of Complaints of Alleged Violations of the SB 1383 regulations requires the establishment of a procedure for the receipt and investigation
of written complaints of alleged violations of SB 1383 by any of the following entities: Organic Waste Generators Commercial Edible Food Generators (Tier One and Tier Two) Food Recovery
Organizations and Food Recovery Services Haulers and Self-Haulers/Back-Haulers Facility Operators and Community Composting Operations.
Complaints must be submitted in writing; may be submitted anonymously; and must include the following information: (1) If the complaint is not anonymous, the name and contact information
of the complainant. (2) The identity of the alleged violator, if known. (3) A description of the alleged violation including location(s) and all other relevant facts known to the complainant.
(4) Any relevant photographic or documentary evidence to support the allegations in the complaint. (5) The identity of any witnesses, if known.
Submission of Complaints
The City of Diamond Bar will direct all complaints related to SB 1383 compliance to the City’s website, where an online submission form will be used to collect required information.
The online complaint submission form is located at https://www.diamondbarca.gov/883/Report-a-Concern.
Processing Complaints
The City of Diamond Bar processes all complaints into a tracking database where all actions related to the complaint will be recorded. Status and final resolution of complaints will
be maintained in this database, which will be housed with the City’s official Implementation Records. All relevant documentation will be kept in a Supporting Documents folder in this
same location. Records will be organized and archived by calendar year.