HomeMy WebLinkAboutFw_ Disturbance - Security Incident.msgDan,
Sharing the Library security incident summary below for your reference. I am unaware of any similar incidents in our lobby, as referenced below. This is a unique situation that Library
is handling using their procedures, and making us aware since the individual may go to our lobby to bypass any library restrictions. I have cc'd both Ryans, David and his team to make
them aware, as well as Captain Tousey and Dep. Scheller.
Please advise your staff and maintenance personnel that work closing our facility. If there is a disturbance that poses a risk to staff please have them notify the Sheriff's Station
at 909.595.2264 if non-urgent.
Contact me with any questions.
Anthony
________________________________
From: Pui-Ching Ho <PCHo@library.lacounty.gov>
Sent: Tuesday, May 31, 2022 1:08 PM
To: Anthony Santos
Subject: [Possible SPAM: Barracuda] Disturbance - Security Incident
CAUTION: This message originated outside of our City of Diamond Bar network.
Hi Anthony,
I would like to bring to your awareness of the occurrences with a teenage boy. This way you are aware and can handle with your own procedures.
A library customer made a complaint about a teenage boy who was being loud and disruptive while playing a game on a library computer and talking on his phone in the children's area.
When a library staff approached the teen and asked him to step outside of the library to continue his phone call, the teen acted aggressively and lunged at the library staff. The
library staff had to step back and tell him to back away. She tried to move out of the area, but he kept getting close and trying to grab her. The library staff just reiterated that
he needed to leave the library. He finally left the building. A security incident report was filed.
A week later, that teen boy, again, was being loud, disruptive and using profanity in the children's area. The Library Administration decided to suspend him from visiting the library
for a week because a library staff expressed concerns for her safety in the workplace based on the teen boy's behavior. After the Regional Administrator of East Region and the Community
Library Manger delivered the news to him that he would be suspended for a week and he needed to leave the library due to his behavior, the teen exhibited aggressive behavior again.
His eyes and face were red with intense anger and appeared to have a difficulty controlling his emotions and anger. His behaviors seemed constant with someone experiencing anxiety
or difficulty dealing with stressful social interaction.
Last Thursday (5/25), this teen boy returned (after the end of the suspension period). This time, he stayed in the City Hall lobby from around 4:30pm till the closing of the City Hall.
He, again, yelling loudly in profanity while playing game on his phone. Since he was in the lobby of City Hall, we cannot suspend him because our jurisdiction does not include the
lobby of City Hall.
If he returns again this late afternoon, I will contact County Services Bureau to speak with the teen since his behavior endangered a staff member.
It is my intention to share this information with you to keep everyone aware and safe.
If you have any question, please give me a call at the library, 909.861.4978.
Very best,
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PUI-CHING HO | she/her/hers
COMMUNITY LIBRARY MANAGER
LA County Library | Diamond Bar Library
21800 Copley Dr, Diamond Bar, CA 91765
P: 909.861.4978
E: pcho@library.lacounty.gov
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