HomeMy WebLinkAboutStalker Radar Repair Confirmation Credit Card AuthorizationFrom: Anthony Santos
Sent: Thursday, April 2, 2020 8:28 AM
To: Timberlake, David R.
Subject: RE: Payment methods for RMA153252:$474.15, Repair Estimate for 023558 City of
Diamond Bar; RMA# 153252
Timberlake -
Hope all
is well.
I authorized credit card over the phone.
Estimate of two weeks or less for the equipment to be repaired
and sent
back.
Best,
Anthony
-----Original From: Eugene Eugene Ogbu <Eugene@a-concepts.com>
Sent: Thursday, April 2, 2020 8:19 AM
To: Anthony Santos <ASantos@DiamondBarCA.Gov>
Cc: Timberlake, David R. <DRTimber@lasd.org>
Subject: Payment methods for RMA153252:$474.15, Repair Estimate for 023558 City of Diamond Bar; RMA# 153252
Dear Anthony Santos,
Sorry I was out of office yesterday but got your voice message asking how payment can be made for RMA153252 repair.
Payment is acceptable using a Credit card or email attachment of hard copy of Purchase order.
For credit card payment, dial my signature phone number or call any of our customer service representatives, quote the
RMA#153252 and provide payment card information.
Thank you.
Eugene Ogbu...at Stalker
972-398-3750 Ext 106.
Eugene@a-concepts.com
Customer Service Technician
Applied Concepts Inc.
855 E Collins Blvd.
Richardson TX 75081
https://li n kprotect.cudasvc.com/u rl?a=https % 3a%2f% 2fwww.sta Ike rrada r.com &c=E,1, r50bT9vufp6lvyz3880Ty_q Dg BTa
g3ANcwHU nrTTS6blXohDI FHyxXPn7cfyM LUu_6QVZEKQBTQsZM5eYXSVabHF5as2wbgS4JykgGOmi4s9Za6SG13hu3_I&typ
0=1
-----Original Message-----
From: Eugene Ogbu
Sent: Wednesday, March 18, 202012:23 PM
To: 'Anthony Santos'
Cc: 'Timberlake, David R.'
Subject: RE: RMA153252:$474.15, Repair Estimate for 023558 City of Diamond Bar, RMA# 153252
Your repair approval has been received for RMA#153252 total of $474.15.
Payment is acceptable using a Payment Card or Purchase Order.
You will be notified when repair is completed.
Thereafter, you may dial my signature phone number or call any of our customer service representatives and quote the
RMA number 153252 to make payment using a credit card.
Thank you.
Eugene Ogbu...at Stalker
972-398-3750 Ext106.
Eugene @ a -co n ce pts. co m
Customer Service Technician
Applied Concepts Inc.
855 E Collins Blvd.
Richardson TX 75081
https://li n kprotect.cudasvc.com/u rl?a=https%3a%2f%2fwww.sta I ke rra da r.co m &c=E,1,0 BUAH4u u ppN 3 R HdQSG IQEhZH F
cnBje-r9_LUejOfgyU6zTyoeULOEACOf2Q5KeB-uUTlu9uhO6ovPXPbYBC4QElbvJuBkA4= EtIgLVB6AcZgg„&typo=1
-----Original Message -----
From: Timberlake, David R. [mailto:DRTimber@lasd.org]
Sent: Wednesday, March 18, 2020 11:07 AM
To: Eugene Ogbu
Cc: Anthony Santos
Subject: RE: RMA153252:$474.15, Repair Estimate for 023558 City of Diamond Bar; RMA# 153252
Go ahead
and make the
repairs. I
attached
Anthony Santos, who works for the City of Diamond Bar. Contact him
regarding
how you want
this paid
for.
Thank you
-----Original Message -----
From: Eugene Ogbu [mailto:Eugene@a-concepts.com]
Sent: Wednesday, March 18, 2020 8:23 AM
To: Timberlake, David R. <DRTimber@lasd.org>
Subject: RMA153252:$474.15, Repair Estimate for 023558 City of Diamond Bar; RMA# 153252
Please see the estimate included below from Applied Concepts, Inc., Stalker Radar on your recent request for repair. To
accept, simply reply to this e-mail approving the repair. If you have any questions, please feel free to e-mail or call me at
800-874-0823 ext 106.
If
we do not hear back from you within 30 business days or if repair is
declined,
you will be invoiced a $40
diagnostic fee
+
a $20 shipping fee and your equipment will be returned
unrepaired.
Thank you.
Aghauche Eugene Ogbu
Customer Service Technician
Applied Concepts, Inc.
Stalker Radar
STALKER RADAR
Customer Service 1-877-782-5537
Fax - 972-398-3781.
https:Hl i n kprotect.cudasvc. co m/u rl?a=https%u3a % 2f% 2fwww,sta I kerra da r.co m &c=E,1, Bylv0a2lSYpG Begjd D BQfRa R3_sk
gCzfa Uvfk21 N LbYF0eA6v1 HTv4v6T3 RXI I HYzLI OVBQYe Ec81 N-g32 DMvklf4I Lxjova E6LNXXi Lc_wl b KMX W I U i b BQ„ &typo=1
RMA # : 153252
For : 023558 City of Diamond Bar
Address : Walnut, CA 91789-2019
eugene
Comments:
Loose trigger or in need of trigger
repair. Evaluate for cost of repair
and contact Deputy Timberlake with
estimate before proceeding.P
Qty 1 Part # : 200-0933-00 Lidar XS
Serial # 2141
Non -Warranty Repair
Repair Charges: $415,00
Comments :Lidar has broken trigger
on outdated tiny pin battery contact
point and needs revised lower case with
improved battery contact, latch and
trigger system. Top case has major crack and needs to be replaced. Firmware needs to be upgraded from version 3.5 to
revision 4.7. Lidar has not been here since 10/07/14 and requires electrical -re-calibration, and optical alignment.
Hud alignment and distance calibration
also need to be performd. Free
re -Certification for service to be
completed after repair.
Add -on sales:
1 Ea 035-0356-00 Packing Box: 14"x10"x8" @ $0.00
1 Ea 035-0371-02 FOAM, LIDAR LR/X-SERIES @ $0.00
3 Ea 035-0355-03 Shipping Foam & Box: 14 @ $0.00
Sales total: $0.00
Totals:
Repairs: $415,00
Shipping & Handling: $20.00
Tax: @ 9,0000% $39.15
Total charges: $474.15
These amounts are estimates only. The actual charges (including
shipping) are assessed upon shipment of repair.
Return to Customer
12EPAIR WORK ORDBR
RMA # 153252
Received: No
Entered on: 01/16/20
Entered by: jimOI
Customer.
: 023558 City of Diamond Bar
Owner
: 023558 City of Diamond Bar
State
: CA
Ship to
: City of Diamond Bar
21695 Valley Blvd
Walnut, CA 91789-2019
ATTN J I
: Deputy David Timberlake
Ph #
: 909-859-2817
Ship code
: UPS Ground
Payment tegis
: Net 30 days
Shipping & Handling
: 20000
Tax 9.000090,
_
Customer PO#
Email estimate to
: drtimbcr@,lasd.org
RGM # Disp Part Number DeseriptiOil Serial # Qty Wty Exp
153252-1 n 200-0933-00 STALKER LIDAR XS 2141 1 10/06/16
Receiving Comments: Loose trigger or in need of trigger repair. Evaluate for
cost of repair and contact deputy timberlake with estimate
before proceeding,
Owl
Vd .
c��^��f � fi <3 7 oar